Schneider Electric WHC25918 Wiser Controller MKII User Manual Manual

Schneider Electric (Australia) Pty. Ltd. Wiser Controller MKII Manual

Manual

Wiser Home Controller 2
5200WHC2
Installation Instructions
®
Thank you for your purchase of the Wiser Home Controller 2. This installation document
provides the configuration information needed to set up the product. Use this document in
conjunction with the
Setup Sheet
(provided with the Wiser) and the Help files included in the
software products from Schneider Electric.
Be sure to follow all safety information included in the documents and on the product.
© 2013 Schneider Electric. All Rights Reserved.
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5200WHC2 Wiser Home Controller 2 Installation Instructions
© 2013 Schneider Electric. All Rights Reserved.
Contents
Safety Notice .......................................................................................................... 3
Introduction ........................................................................................................... 4
Product Features ............................................................................................ 5
Indicator LEDs ................................................................................................ 8
Installation ............................................................................................................. 9
Download the Required Software Tools .......................................................... 9
Security ......................................................................................................... 11
Connectivity .................................................................................................. 11
Setup the PC for Configuration Tasks ........................................................... 12
ZigBee Network Devices .............................................................................. 13
C-Bus Network Devices ............................................................................... 14
PICED Software Recommendations .................................................................. 15
Using the HDMI Interface ................................................................................... 16
Streaming Audio .................................................................................................. 16
Accessing Local Storage .................................................................................... 16
Using a Wireless LAN .......................................................................................... 17
Recommendations ........................................................................................ 17
Remote Access .................................................................................................... 17
Setting Up Port Forwarding ................................................................................ 18
Port Definitions for the Wiser 2 ......................................................................... 18
Troubleshooting ................................................................................................... 20
Additional Information ......................................................................................... 21
Useful DOS Command Prompt Programs .................................................... 21
Terms Used in this Document ....................................................................... 22
Specifications ...................................................................................................... 23
Standards Complied ............................................................................................ 25
GNU General Public Licence ............................................................................... 27
Warranty Statement .............................................................................................. 30
Copyright 2013 by Schneider Electric. All rights reserved.
ZigBee is a registered trademark of the ZigBee Alliance. The ZigBee and Home Automation logos are used with
permission.
Clipsal is a registered trademark of Schneider Electric. Wiser and Wiser 2 are trademarks of Schneider Electric.
Windows, Vista and XP are trademarks of Microsoft Corporation.
iPhone and iPad are trademarks of Apple.
All other trademarks are the property of their respective owners.
3 of 30© 2013 Schneider Electric. All Rights Reserved.
5200WHC2 Wiser Home Controller 2 Installation Instructions
Technical Support
For further assistance in using this product, consult your nearest Schneider Electric or
Clipsal by Schneider Electric (CIS) Sales Representative or Technical Support Officer.
Technical Support Contact Information
Technical Support email: cis_support@clipsal.com.au
Safety Notice
The Wiser Home Controller 2 (Wiser 2) is designed for indoor use in residences and
businesses. The Wiser 2 operates continuously over long periods without attention from the
user. Therefore, it is important to install and locate the equipment where it will be protected
from heat, dust, moisture and physical damage.
A ‘WARNING’ in this document alerts you to a hazard that, if ignored, could cause serious
injury or a dangerous condition and also tells you how to prevent problems.
A ‘Caution’ warns you that certain actions could cause damage to the equipment or nearby
property. Note that damage to the equipment might not be immediately detected.
WARNING Connected Equipment Can Turn On and Off Unexpectedly.
The Wiser 2 Graphical User Interface (GUI) can control motors, heaters and relays that
are switched automatically. These devices can turn on or off unexpectedly and could
cause serious injury. Always remove power from connected devices before performing
maintenance.
WARNING Battery Safety
Replace the battery only with the type specified in this instruction. Do not dispose of the
old battery in fire. There is a risk of an explosion that could cause serious personal injury.
Caution Do not connect C-Bus to the Ethernet LAN.
The C-Bus network and the Ethernet LAN are NOT electrically compatible. Wiring errors
will cause damage to the equipment and erratic network performance. This could cause
a potentially dangerous condition.
When installing the Wiser Home Controller 2, follow these guidelines:
• Do not disassemble or attempt to modify the unit.
• The battery is the only user serviceable part inside. It is accessible from the cover on
the underside of the Wiser 2 (refer to the Warning above).
• Do not block air ventilation around the Wiser. Allow 25mm space at sides and top.
• Clean the unit with a soft cloth; Do not use any solvents or cleaners.
• Keep the Wiser 2 away from water or other liquids.
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5200WHC2 Wiser Home Controller 2 Installation Instructions
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Introduction
Thank you for purchasing the Wiser Home Controller 2, catalogue number: 5200WHC2.
The Wiser 2 controller provides a central point for managing many electrical and electronic
devices in your home or business. The Wiser 2 product is a (1) controller device and (2)
Graphical User Interface (GUI) software:
• Wiser Home Controller 2 (Wiser 2). The Wiser 2 is an intelligent interface that
connects to the Local Area Network (LAN), the C-Bus network, a ZigBee network,
USB devices, and lP devices on the LAN. The figure below shows the connectivity of
the Wiser 2. The Wiser 2 can use a wired or a Wi-Fi connection to the LAN.
• Graphical User Interface (GUI). The Wiser 2’s GUI is an easy-to-use interface for
accessing, monitoring and controlling your residential or office environment locally, or
remotely over the Internet. You can access the GUI of new Wiser Home Controller 2
(Wiser 2) with a range of personal computing devices, including hand-held phones and
tablets. The Wiser 2 installation can include wireless devices in your home or business.
The control interface is set up by the installer/integrator. The user selects:
(1) a location, such as a bedroom or lounge room,
(2) an application, such as lighting, heating or window shades and
(3) a device or function such as a lamp or curtain relay.
When you change the state of a device, the screen widget shows the change.
The installer sets up a profile for the user that allows access to certain functions and
devices.
USB devices
Wiser Home
Controller 2
Customer’s
router
IP devices
HDMI interface
ZigBee interface
C-Bus interface
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5200WHC2 Wiser Home Controller 2 Installation Instructions
Figure Ref. Component Description
1Wiser Home Controller 2 (Wiser 2)
2AC/DC power supply
3C-Bus connector and cover
4Ethernet patch cable
Battery (not shown), accessible from the door on the bottom of the unit (see the
safety Warning on Page 3).
Product Features
The Wiser Home Controller 2 (Wiser 2) includes firmware and documentation. The most
recent versions of the configuration software packages are downloaded from the Internet.
Product Number Description
5200WHC2 Wiser Home Controller 2, interface unit for local and remote monitoring
and control of electrical devices. Includes controller, power supply,
battery, C-Bus connector plug and a network patch cord.
The figure below shows the packaged components.
Clipsal by Schneider Electric software products. In order to program the Wiser 2,
you MUST have the latest versions of C-Bus Toolkit and PICED software from Schneider
Electric. C-Bus Toolkit contains the C-Gate Utility and the Control System IP Utility. Install
Toolkit to ensure that you have all required software available on the PC. PICED sets up
the Wiser Home Controller environment to provide a Graphical User Interface (GUI) that
monitors and controls devices in a home or commercial site.
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The Wiser 2 is configured by the installer using software tools. There are no controls or
switches that require user attention. With the exception of the Power LED, the front panel
LED indicators can be turned off by the installer, if desired.
The system connections are made at the back panel of the Wiser 2. Your installation might
not use all of the available ports. The figure below shows the location of the indicators and
ports on the Wiser 2.
Front Panel
Back Panel
123456
78910 11
13
Door open 12
C-Bus MRA
Figure Ref. Connector or Indicator
1AC/DC power supply connector
2Ethernet LAN RJ socket connector (also supports 802.af POE)
3, 5, 12 USB connectors
4HDMI connector
6C-Bus connector
7C-Bus network activity indicator LED
8MRA activity indicator LED
9Power indicator LED
10 ZigBee network activity LED
11 Wireless LAN activity LED
-- ZigBee UZI port (under top cover)
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5200WHC2 Wiser Home Controller 2 Installation Instructions
Top Cover Removal and USB port for an Optional ZigBee Adapter
To remove the top cover, (1) press the release tabs on the rear panel and then (2) lift the
cover. The USB Zigbee Interface (UZI) is and optional feature. Refer to the instructions
included with the UZI.
UZI port (USB)
1. Press tabs
from below
2. Lift top cover
Battery Location
The battery is located on the underside of the Wiser 2. The battery is installed prior to
shipping and should last for several years before requiring replacement (refer to the safety
Warning on page 3).
Battery compartment cover
Top
Bottom
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Indicator LEDs
The operation of the LEDs is shown in the table below.
Symbol LED Name Operation
Power On when power is applied to the unit using the supplied
AC/DC power supply or Power Over Enternet (PoE) when
connected to the appropriate power source; 802.3af PoE
device.
C-Bus Yellow (green+red) = initializing (e.g., during boot-up)
Green = good connection to C-Bus (updated every 30s)
Red = C-Bus connection not functional (updated every 30s)
Off = LEDs disabled
Wi-Fi Green = connected
Yellow = connecting / authenticating / obtaining IP address
Red = blocked / failed / suspended / disconnected /
disconnecting
MRA
(Ripple)
Green = matrix switcher connected, database ready (not
cataloguing)
Orange = matrix switcher connected, database scanning
(cataloguing music)
Red = matrix switcher not connected (due to invalid TCP
address, network error or USB plugged into matrix switcher)
ZigBee Yellow (green+red) = initializing (e.g., during boot-up,
ZigBee attribute discovery)
Green = good connection to ZigBee network (updated every
10s)
Red = ZigBee network not connected or error condition
Off = LEDs disabled
LED sequence during firmware upgrade:
A full-firmware upgrade or
rootfs
upgrade initiated by placing a media (USB/SD) with the
upgrade image will ripple all the front LEDs once it finds the upgrade file. If there is no
upgrade blocker (ie: file on media such as Wiser2firmware_upgrade.remove_this_file_to_
upgrade.00_22_33), then it will ripple the LEDs twice more before beginning the unpacking
process.
If the unpack is successful then LEDs will ripple 3 times. It will then ripple 4 times 5s before
rebooting if it is initiating a full-firmware upgrade.
The 2nd stage of the upgrade is indicated by continuous blinking of the ZigBee LED
(indicating reading/writing from/to microSD/NAND). Once it is complete, all the LEDs will
blink 10 times. Please note that the upgrade takes 9 minutes and that since this is a full
upgrade, you should avoid interrupting the upgrade as there is a risk that the unit can be
bricked.
In the rootfs upgrade, there is only 1 stage and upon completion, the system will reboot
and run through normal initialization.
C-Bus
MRA
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5200WHC2 Wiser Home Controller 2 Installation Instructions
Installation
The Wiser Home Controller 2 must be programmed by a competent installer before the
control and monitoring functions are available!
Download the Required Software Tools
The software applications for Wiser 2 (C-Bus Toolkit, Zoolkit and PICED) from Schneider
Electric can be freely downloaded from the Clipsal. com CIS portal:
http://www.clipsal.com/CIS
Select Technical and then navigate to Downloads
Each of the software products that you download from the CIS web site has its own setup
file. The setup file is self-extracting and includes an installation wizard. It is recommended
that you SAVE the downloaded file to your hard drive in a folder that is easy to access.
Normally, the default location for program files will work, but you can specify another
location.
PICED Configuration Software from Schnieder Electric is required for all Wiser 2
Installations. PICED is the tool that sets up the following:
• Locating the Wiser 2 on the network and setting the IP address.
• The monitoring and control functions for all included devices.
• Graphical User Interface (GUI) for local and remote communication.
• User profiles that control visibility and access to devices.
The steps needed to configure the Wiser 2 with PICED vary depending on the types of
devices that are connected to the system. Schneider Electric provides software tools to set
up the Wiser 2. Your installation might not require all of the tools mentioned below:
Will you be configuring ZigBee® devices?
ZigBee Use Zoolkit (ZigBee Configuration Software) from Schneider Electric to
collect information about your existing ZigBee network.
Using (1) a PC, (2) a UZI / EZI Zigbee adapter and (3) Zoolkit software,
you can map the ZigBee network before or after connecting the Wiser 2.
Refer to the instructions provided with the ZigBee adapter and Zoolkit
Help files.
Will you be configuring C-Bus devices?
C-Bus Use C-Bus Toolkit software from Schneider Electric to map the existing
C-Bus network.
If you are not using C-Bus, you can install the Wiser 2 by de-selecting
C-Bus features during programming in PICED. Later, if you add a
C-Bus network, you will use Toolkit to assist you.
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© 2013 Schneider Electric. All Rights Reserved.
The following table lists the software programs from Schneider Electric that are applicable
to the Wiser Home Controller 2
Software Product Purpose Rev. Level
Wiser 2 Software Operational software supporting the Wiser
features and user interface.
Installed at the
factory
C-Bus Toolkit Software Configures the C-Bus network and creates
project files that are used by PICED.
Latest (see Note)
Zoolkit Software Locates components on the ZigBee network
and creates a file that is used by PICED.
Latest
PICED Software Configures the Wiser Graphical User
Interface (GUI) and creates the project files
that are transferred to the Wiser 2 unit.
Latest
1. When you download the software from the Internet,
you have several options. It is recommended that you
‘Save” the zipped file to your hard drive.
2. IMPORTANT! Make a backup copy of any current
Toolkit project files and PICED project files before you
open the setup program.
3. Shut down any running sessions of Toolkit or PICED
before opening the setup program. You might have to
shut down antivirus software on your PC. If you do not
have permission to add or remove programs log in as
a user with adminstrative privileges.
4. In your file manager, select the zipped file and open
it. Then select and open the setup.exe file. The
Setup Wizard appears in a dialog box. Select Next to
continue.
5. On the Licence Agreement page, click the ‘I accept
the agreement’ radio button and then click Next.
6. Follow the prompts that allow you to decide on file
locations. You can usually accept the defaults. It is
best to perform a ‘full installation’ to make sure that
you have the latest drivers and components.
7. Be sure to access the HELP files, sample projects
and tutorials in the software programs as you use
them.
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5200WHC2 Wiser Home Controller 2 Installation Instructions
Security
It is very important to set proper levels of security to protect the unit from unauthorised
persons. In applications that use Wi-Fi and Remote Access functions, use these
recommendations:
• Use Secure Wireless Access
• Use WPA2 Personal Security Settings
• Leave Toolkit and Projector Updates disabled by default (enable them only on an
as-required basis).
• Define a unique User and Password for projects. Do not use the default...
user: admin admin password: admin.
Connectivity
The basic connections for the initial setup programming stage are provided in the in the
Setup Sheet
document that is provided with the Wiser 2. Follow the recommendations
below.
Out of the box, it is recommended that you use a wired Ethernet connection for
programming and setting up access and control. Later, other interface options such as
Wi-Fi and HDMI can be configured. An Ethernet patch cable is provided.
Please...Read Me First
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Dynamic IP (DHCP)
Wiser Home
Controller 2
Customer’s
router
Cat.5e patch cable
(supplied with Wiser 2)
PC with access to the Internet
to download: C-Bus Toolkit
Zoolkit, and
PICED software
AC/DC Power Supply
connection here
Cat.5e network cable
Dynamic IP (DHCP)
Set Up the PC for Configuration Tasks
You need a PC to configure a Wiser Home Controller. 2 After the configuration tasks
are done, you may disconnect the PC from the network, if desired. Refer to Figure 4
in the
Setup Sheet
for cable connections. At this time the PC must have the following
characteristics:
• Windows operating system, i.e., XP, Windows 7, Vista.
• Adequate disk space for setting up the software applications from Schneider Electric
• Internet access using a browser such as Internet Explorer or Firefox
• The logged on user should have administrator-level permissions
For best results:
• The PC and the Wiser 2 should reside on the same subnet in a wired local area
network (LAN) as shown the figure below.
• Allow the PC and the Wiser 2 to use dynamic IP addressing via DHCP.
• The customer’s ADSL modem needs to provide the PC with access to the Internet for
software downloads.
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5200WHC2 Wiser Home Controller 2 Installation Instructions
ZigBee Network Devices
You can connect to an existing ZigBee network and have the ability to control devices
using the Wiser 2’s GUI. Use one of the following interface adapters to provide the wireless
connection.
Catalogue Product Name Description
5200UZI USB ZB Interface Unit Interface adapter between PC or Wiser 2 to an
existing ZigBee network. Allows connection in easy
mode and is used with Zoolkit configuration software.
5200EZI Ethernet ZB Interface Unit ZigBee adapter for Ethernet LAN. Easily accessed
by Wiser 2 or a PC running Zoolkit configuration
software. Allows connection in easy mode to an
existing ZigBee network.
Zoolkit ZigBee configuration software lets you create a definition file for all visible ZigBee
devices on the existing local network. Refer to the HELP files in Zoolkit and the instructions
that are provided with the UZI and EZI adapters.
Internet
PC with Zoolkit, C-Bus Toolkit
and PICED software loaded
Router or
switch
Wiser Home Control
USB ZB Interface
ZigBee network
PC with Zoolkit software loaded
Internet
Router or
switch
Ethernet
ZigBee Interface
ZigBee network
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C-Bus Network Devices
In order to collect C-Bus network information (for PICED), the Wiser 2 must be connected
to an active C-Bus network. Be sure to use Cat.5e UTP cable that is certified for use on
C-Bus networks; catalogue number 5005C305B (solid), 5005C305BST (stranded).
The Wiser 2 uses a 2-terminal plug for C-Bus. This avoids the possibility of wiring the
C-Bus network to the Ethernet LAN.
C-Bus Toolkit software (installed earlier on the PC) allows you to get the unit addresses
and group addresses that are used by PICED to create a project for device monitoring and
control.
Do not run C-Bus Toolkit software and PICED software at the same time on your PC. Both
applications use the C-Gate program but in slightly different modes of operation.
To use C-Bus Toolkit with the Wiser Home Controller 2, do the following:
1. If Toolkit cannot find an IP address for the Wiser 2, then press the Scan Network button
on the toolbar.
2. Use the tools provided to scan the network, search for networks, or refresh the list of
projects, as needed. Refer to Toolkit’s help files for more information.
3. If you have difficulty accessing the C-Bus network using C Bus Toolkit, check the cable
connection at the rear of the Wiser 2. Look for LED indications of a problem.
4. After you have updated the Tag database using C-Bus Toolkit, save the project and shut
Toolkit down before opening PICED.
C-Bus cable
Use Category 5e Unshielded Twisted Pair (UTP) network cable.
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5200WHC2 Wiser Home Controller 2 Installation Instructions
PICED Software Recommendations
Be sure to follow the programming steps given earlier to map your existing network.
During the PICED programming session, the following actions are recommended:
Action or Topic Recommendations
Select or De-select C-Bus If you are not using C-Bus devices, de-select C-Bus.
PICED will use a placeholder project file. In the future,
you can add a C-Bus project.
If you are using C-Bus, select the option. You can use an
existing project file created by C-Bus Toolkit software.
Wiser Home Controller 2 Create a project specifically for the Wiser Home
Controller (Wiser 2). PICED needs to know that the
device you are programming is a Wiser Home Controller.
Some sites may have touchscreens that use PICED
projects.
Dynamic IP Address Use dynamic IP address assignment, whenever possible.
The software configuration tools developed for use with
the Wiser 2 search for the Wiser unit use DHCP (Dynamic
Host Control Protocol). This dynamic method of assigning
the IP address for the Wiser unit is recommended.
Later, you can assign the Wiser 2 a static IP address if
needed.
PICED Help files Use PICED Help! The help system is provided to answer
your questions about selection options and concepts that
you might not be familiar with. If you have a problem or
question, access Help before calling technical support.
Factory Settings Select each tab in the Wiser options. Use the factory
settings when possible. Be sure to enable the ZigBee
option if you want to add the project to the Wiser.
User Profiles Create user profiles that allow access to functions
needed by the end user. Limit those functions that can
cause system malfunctions. Use security features if the
Wiser 2 might be accessed by unauthorised persons.
Transfer files to the Wiser 2 Save your work in PICED before beginning the transfer
job. Make sure the Wiser 2 is not busy when you do
the transfer. For example, make sure that the Wiser 2
has completely finished a firmware download (can take
several minutes) or file management task.
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Using the HDMI Interface
The installer can create a user profile that allows the end user to access the GUI using
a digital receiver and its remote control. If the HDMI interface will be used, the distance
between the Wiser 2 and the digital receiver will be limited by the length of the HDMI cable.
The HDMI interface is active when the Wiser 2 is operating in normal mode. The HDMI
interface is very convenient for controlling and monitoring devices. It is not the preferred
interface for configuring your Wiser 2.
If the configuration PC has been disconnected from the LAN, you can use the HDMI
interface to view the Wiser 2’s local storage.
Streaming Audio
If you have a Clipsal Matrix Controller that supports Ripple (streaming audio), you can
listen to program sources coming from the Multi-Room Audio system. The Wiser 2’s GUI
can be configured to control your Matrix Switcher for radio, CD’s and streaming audio. The
streaming audio capability of the Wiser 2 requires a connection to the C-Bus network. Refer
to the Multi-Room Audio (MRA) documentation for more information.
Accessing Local Storage
If your user profile (as set up by the Installer) allows you to access the local storage on the
Wiser 2, you can access the following directory locations/devices:
Local Storage Device Description and Method of Access
rootfs on the Wiser 2 This local storage area contains the installation
documentation. Use a PC on the LAN or use the HDMI
interface to access the file system.
USB stick You can insert a USB stick into one of the USB ports on
the back panel or inside the hinged front door on the Wiser
2. The USB must have a FAT file system. You can use a PC
or the HDMI interface to access the file system.
External Hard Disk You can use an external disk drive connected to a USB
or mini-USB port on th Wiser 2. The Wiser 2 can provide
power to the external disk using the USB link. See the
note below for information.
Important Note: If you power an external drive with one of the Wiser 2’s USB ports,
you should use the AC/DC power supply (provided with the Wiser 2) to power the Wiser.
If you power the Wiser 2 using Power Over Ethernet, the POE supply device might not be
able to supply adequate power for the Wiser and the external drive.
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5200WHC2 Wiser Home Controller 2 Installation Instructions
Using a Wireless LAN
The Wiser 2 supports 802.11 bgn wireless in the 2.4 GHz frequency range. Some
installations might use the Wi-Fi LAN for one or more of the following reasons:
• The user wishes to use the HDMI interface and must place the Wiser 2 close to the
digital receiver.
• The customer’s ADSL modem might be in a location where running a cable from the
modem to the Wiser 2 is not practical.
• The user might prefer not to dedicate a physical Ethernet port to the Wiser 2.
Recommendations
1. Configure and test the entire system using a wired LAN connection BEFORE switching
the Wiser 2 over to a Wi-Fi LAN.
2. Before enabling the Wi-Fi feature on the Wiser 2, make sure you have all of the
needed information, including:
IP addresses
Subnet
DNS Server address
SSID
Security Password
Note: The Wiser 2’s wired LAN connection does not operate when Wi-Fi is enabled.
In the worst case, the Wi-Fi link might not work properly the first time. The Wiser 2 will
have no path to the LAN. You might not be able to re-establish connections without a
hard reset of the Wiser 2.
3. Use a dynamic TCP/IP address for the Wiser 2 during Wi-Fi setup.
4. Use the security features described at the beginning of the Installation section of this
document! Operating the Wiser 2 in a non-secure environment is likely to compromise
the entire installaton.
Remote Access
One of the most important features of the Wiser 2 is the ability to access the system from a
PC or phone over the Internet. Using this link, the installer can also make modificatons to
the GUI and can also modify the C-Bus configuration from a remote location.
Installers must change the Wiser 2 Adminstrator password if remote
access is enabled!
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Setting Up Port Forwarding
The screen below is a representation of how your modem /router (not the Wiser 2) should
be configured to support access to the Wiser 2 from the Internet.
Note: This setup does not apply if you are using a bridged Modem or have configured your
modem/router to work as a bridged modem.
Port Definitions for the Wiser 2
To use the Port Definitions refer to the table.
Application ID Protocol Ext
Port Int Port Port
Function
ECHO1 TCP 8080 8080 Port 8080 is the default port used for connecting to the
web server of the Wiser 2, When enabled, the Wiser
2 GUI can then be reached at http://<your URL or
External IP>:8080/ You will be required to authenticate
with a username and password to gain access.
ECHO2 TCP 8888 &
8889
8888 &
8889
Ports 8888 to 8889 are used for the command interface
between your web application or projector application
and Wiser 2. If these ports are not open or are being
blocked by your internet service provider then control
from the User interface will not be possible.
CBUS TCP 10001 10001 Port 10001 is the default port for the Wiser 2. This port is
only required if you wish to obtain programming access
from toolkit to C-Bus, Refer to Note 2 for more details
CTCT TCP 8336 &
8337
8336 &
8337
Ports 8336 and 8337 are used in the project transfer
process to transfer a Project from PICED to the Wiser
2 remotely.
ECHOROUTE TCP 80 8080 Optional Feature. If your Modem/Router supports port
mapping and you are not using Port 80 for any other
external services you may use this mapping so you are
not required to enter the port address in your URL to
remotely connect, at http://<your URL or External IP>.
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5200WHC2 Wiser Home Controller 2 Installation Instructions
To maintain an ongoing connection to your Wiser 2, you should use either a Fixed IP
address for the LAN interface of the Wiser 2, or alternately setup your Modem/Router to
always provide the same IP Address to the Wiser 2 (refer to your modem/router manual for
further details on how to do this).
The Wiser 2’s CNI Port is configurable; the default port address is 10001 (to match toolkit
defaults). If the Port address is change from the default it must also be changed in your
Wiser 2 project and downloaded to the Wiser. The new port number will also need to be
used in your port forwarding rules of your modem/router.
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Troubleshooting
If you are having problems with your Wiser 2, try the basic diagnostic steps first.
Basic Problem Diagnosis
Step Action
Identify and Document Make notes about any error messages or LED error
conditions. If there is a problem with other equipment it
could affect the Wiser 2. This is very important if you have
to explain the problem to support personnel.
Isolate the Problem Try to find out what part of the installation is failing. See
if any functions are working properly. This can eliminate
certain problems right away. The Wiser 2 could be
associated with a large number of devices and any one
has the potential for disrupting control functions.
Check cable connections Make sure the power supply is firmly held in place in the
power outlet and that the plug is fully inserted in the back
panel. Check the power cable for damage. Make sure all
network and interface cables are connected properly in the
correct locations on the back panel. Avoid disconnecting
cables when power is ON.
Remove optional devices If you have inserted an SD card in the front panel, or if you
have attached a USB device, you might want to remove the
device and note the effect.
User Interface Make sure that the device that displays the GUI, an iPhone
for example, is working properly and that the GUI software
is working. Try to determine whether the problem is a
connection problem.
Restart If the equipment is not responding at all, it may be
necessary to reboot or cycle power. Technical Support can
advise you if the system does not recover in a reasonable
amount of time. Make sure you have collected all of the
information you can about the problem before you power
off the equipment or reset devices. You could make
it harder to fix the problem or see if it is the same if it
happens again in the future.
Intermittent Problems Problems that occur and then disappear are often difficult
to identify. Technical Support might ask you to collect
information from event logs.
21 of 30© 2013 Schneider Electric. All Rights Reserved.
5200WHC2 Wiser Home Controller 2 Installation Instructions
Additional Information
Useful DOS Command Prompt Programs
The two DOS programs illustrated here use command lines. These programs can be useful
to diagnose some connectivity problems and gather information about IP addresses. Go to
Start/Run and then type:
cmd.exe then click OK type: ipconfig /all and press Enter
cmd.exe then click OK type: ping <ip address> and press Enter
In the example below, the PC is using an automatically assigned address of 192.168.2.101.
The default gateway is the customer’s modem/router. Note that the wireless LAN is not
shown in this example.
The example below shows a successful ping to the Home Controller unit. You could also
ping the customer’s modem/router or other units on the network.
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Terms Used in This Document
• Customer’s modem The hardware component connecting the Wiser Home Controller
to the Internet.
• Default gateway A network node, for example a router, that serves as an access point
to another network.
• DHCP Dynamic Host Configuration Protocol. A protocol that assigns IP addresses to
client stations on a network at startup.
• DNS A network server that resolves Internet Protocol (IP) numeric addresses from
domain names and puts them in a readable form.
• Wiser Home Controller The router and CNI unit that provides the connection from the
customer’s equipment to C-Bus and IP devices.
• ipconfig.exe A program used to identify the IP connections on a computer. The
program is normally run from a DOS command prompt.
• LAN Local Area Network is restricted to a small area such as a home.
• ping.exe A ping command sends packets of data to a defined IP address and
then monitors and reports the returned data. This is useful for testing two way
communication between points on a network.
• TCP/IP Transaction Control Protocol/Internet Protocol. This protocol uses unique IP
addresses to identify devices on the LAN.
• WAN Wide Area Network. The data communications network that links the customer
to the Internet.
• WPA Wi-Fi Protected Access, a modern form of encryption for wireless data. It lacks
the vulnerabilities that WEP had,
• MAC Media Access Control is a unique address built into Ethernet hardware devices.
• WEP Wired Equivalent Privacy is a form of wireless data encryption using a 64-bit or
128-bit shared key algorithm.
23 of 30© 2013 Schneider Electric. All Rights Reserved.
5200WHC2 Wiser Home Controller 2 Installation Instructions
Specifications
The Wiser Home Controller 2 is designed as an interface device for monitoring and
controlling lights and other devices in residential and commercial locations.
Parameter Value
Catalogue Number 5200WHC2
Device Information Technology Equipment, Class 2
Location Indoors only
LAN Connectivity Wired: Cat5e
Wireless: 802.11 bgn
Wireless frequency 2.4 GHz
Radio frequency power Less than 100mW
Power supply Adaptor: 24Vd.c. 1.25A, PoE: 42.5 - 57V d.c. 600mA
Clock battery Type: Lithium, non-rechargeable
C-Bus power required 15-36V d.c. 36mA
Rear panel connections d.c. Power--centre positive
C-Bus--2-terminal plug
Ethernet LAN--RJ45
USB,
mini-USB
HDMI
Front Panel connections USB and SD card (inside door)
Under top cover USB connector for USB ZigBee Interface Unit
CR2032
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5200WHC2 Wiser Home Controller 2 Installation Instructions
© 2013 Schneider Electric. All Rights Reserved.
175mm
219mm
33.5mm
Allow 25mm (1 inch) space above and to the sides of the Wiser 2 to provide for adequate
ventilation.
25 of 30© 2013 Schneider Electric. All Rights Reserved.
5200WHC2 Wiser Home Controller 2 Installation Instructions
Standards Complied
Declarations of Conformity
Australian/New Zealand EMC & Electrical Safety Frameworks and Standards
Regulation Standard Title
Radio
Communications
AS/NZS 4268 Radio Equipment and Systems--
Short Range Devices
EMC AS/NZS CISPR22 Information Technology Equipment--
RF emissions
European Council Directives and Standards
Directive Standard Title
EMC Directive
2004/108/EC
CISPR 22,EN 55022 Information Technology Equipment--
RF emissions
CISPR 24,EN 55024 Information Technology Equipment--
Immunity
R&TTE Directive
1995/5/EC
ETSI EN 300 328 Electromagnetic compatibility and
Radio Spectrum Matters--DTE 2.4
GHz band, wideband modulation
ETSI
EN 301 489-1
Electromagnetic compatibility--
electronic subassemblies
ETS
EN 301 489-17
Electromagnetic compatibility and
Radio Spectrum Matters--wideband
and HIPERLAN equipment
EN 50385 Radio base stations and fixed
terminal stations for wireless
ecommunications-- Human exposure
to RF electromagnetic fields
Low Voltage
Directive
73/23/EEC
EN 60950-1
EN 60950-1/A11
RoHS Directive
2002/95/EC
Restriction of Hazardous Substances
Changes or modifications not expressly approved by Clipsal could void the user’s authority
to operate the equipment.
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5200WHC2 Wiser Home Controller 2 Installation Instructions
© 2013 Schneider Electric. All Rights Reserved.
U.S. FCC Regulations
CFR Title 47
Part 15, Subpart B and Subpart C
FCC ID: WZCWHC25918
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) this device may not cause harmful interference, and (2) this device must accept any interference received,
including interference that may cause undesirable operation.
Class B Product
Note: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in
a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed
and used in accordance with the instructions, may cause harmful interference to radio communications. However,
there is no guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the
following measures:
•Reorientorrelocatethereceivingantenna.
•Increasetheseparationbetweentheequipmentandreceiver.
•Connecttheequipmentintoanoutletonacircuitdifferentfromthattowhichthereceiverisconnected.
•Consultthedealeroranexperiencedradio/TVtechnicianforhelp.
ZigBee Alliance
ZigBee Certified Product – Home Automation profile
Do not dispose of this product to landfill or by incineration. This product
should be disposed of by a licenced electronic waste disposal agency.
In some locations it is an offense to dispose of electronic items improperly.
27 of 30© 2013 Schneider Electric. All Rights Reserved.
5200WHC2 Wiser Home Controller 2 Installation Instructions
GNU General Public Licence
The software included in this product contains copyrighted software that is licensed under
the GNU GENERAL PUBLIC LICENSE Version 2, June 1991. You may obtain the complete
Corresponding Source code from Clipsal for a period of three years after our last shipment
of this product. Contact Schneider Electric for details.
Include the following on your enquiry:
“Source code for Wiser Home Controller 2 5200WHC2 / WHC2_5918 - 2013”
This offer is valid to anyone in receipt of the product.
GNU GENERAL PUBLIC LICENSE Version 2, June 1991
Copyright (C) 1989, 1991 Free Software Foundation, Inc. 51 Franklin Street, Fifth Floor, Boston, MA 021101301, USA. Everyone is
permitted to copy and distribute verbatim copies of this license document, but changing it is not allowed.
Preamble
The licenses for most software are designed to take away your freedom to share and change it. By contrast, the
GNU General Public License is intended to guarantee your freedom to share and change free software to make sure
the software is free for all its users. This General Public License applies to most of the Free Software Foundation’s
software and to any other program whose authors commit to using it. (Some other Free Software Foundation
software is covered by the GNU Lesser General Public License instead.) You can apply it to your programs, too.
When we speak of free software, we are referring to freedom, not price. Our General Public Licenses are designed
to make sure that you have the freedom to distribute copies of free software (and charge for this service if you wish),
that you receive source code or can get it if you want it, that you can change the software or use pieces of it in new
free programs; and that you know you can do these things. To protect your rights, we need to make restrictions that
forbid anyone to deny you these rights or to ask you to surrender the rights. These restrictions translate to certain
responsibilities for you if you distribute copies of the software, or if you modify it. For example, if you distribute copies
of such a program, whether gratis or for a fee, you must give the recipients all the rights that you have. You must
make sure that they, too, receive or can get the source code. And you must show them these terms so they know
their rights. We protect your rights with two steps: (1) copyright the software, and (2) offer you this license which
gives you legal permission to copy, distribute and/or modify the software. Also, for each author’s protection and ours,
we want to make certain that everyone understands that there is no warranty for this free software. If the software is
modified by someone else and passed on, we want its recipients to know that what they have is not the original, so
that any problems introduced by others will not reflect on the original authors’ reputations. Finally, any free program is
threatened constantly by software patents. We wish to avoid the danger that redistributors of a free GNU GENERAL
PUBLIC LICENSE.txt program will individually obtain patent licenses, in effect making the program proprietary. To
prevent this, we have made it clear that any patent must be licensed for everyone’s free use or not licensed at all. The
precise terms and conditions for copying, distribution and modification follow.
TERMS AND CONDITIONS FOR COPYING, DISTRIBUTION AND MODIFICATION
0. This License applies to any program or other work which contains a notice placed by the copyright holder saying it
may be distributed under the terms of this General Public License. The “Program”, below, refers to any such program
or work, and a “work based on the Program” means either the Program or any derivative work under copyright law:
that is to say, a work containing the Program or a portion of it, either verbatim or with modifications and/or translated
into another language. (Hereinafter, translation is included without limitation in the term “modification”.) Each licensee
is addressed as “you”. Activities other than copying, distribution and modification are not covered by this License; they
are outside its scope. The act of running the Program is not restricted, and the output from the Program is covered
only if its contents constitute a work based on the Program (independent of having been made by running the
Program). Whether that is true depends on what the Program does.
1. You may copy and distribute verbatim copies of the Program’s source code as you receive it, in any medium,
provided that you conspicuously and appropriately publish on each copy an appropriate copyright notice and
disclaimer of warranty; keep intact all the notices that refer to this License and to the absence of any warranty; and
give any other recipients of the Program a copy of this License along with the Program. You may charge a fee for the
physical act of transferring a copy, and you may at your option offer warranty protection in exchange for a fee.
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5200WHC2 Wiser Home Controller 2 Installation Instructions
© 2013 Schneider Electric. All Rights Reserved.
2. You may modify your copy or copies of the Program or any portion of it, thus forming a work based on the Program,
and copy and distribute such modifications or work under the terms of Section 1 above, provided that you also meet
all of these conditions:
a) You must cause the modified files to carry prominent notices stating that you changed the files and the date of any
change.
b) You must cause any work that you distribute or publish, that in whole or in part contains or is derived from the
Program or any part thereof, to be licensed as a whole at no charge to all third parties under the terms of this
License.
c) If the modified program normally reads commands interactively when run, you must cause it, when started
running for such interactive use in the most ordinary way, to print or display an announcement including an
appropriate copyright notice and a notice that there is no warranty (or else, saying that you provide a warranty)
and that users may redistribute the program under these conditions, and telling the user how to view a copy of this
License. (Exception: if the Program itself is interactive but does not normally print such an announcement, your work
based on the Program is not required to print an announcement.)
These requirements apply to the modified work as a whole. If identifiable sections of that work are not derived from
the Program, and can be reasonably considered independent and separate works in themselves, then this License,
and its terms, do not apply to those sections when you distribute them as separate works. But when you distribute the
same sections as part of a whole which is a work based on the Program, the distribution of the whole must be on the
terms of this License, whose permissions for other licensees extend to the entire whole, and thus to each and every
part regardless of who wrote it. Thus, it is not the intent of this section to claim rights or contest your rights to work
written entirely by you; rather, the intent is to exercise the right to control the distribution of derivative or collective
works based on the Program. In addition, mere aggregation of another work not based on the Program with the
Program (or with a work based on the Program) on a volume of a storage or distribution medium does not bring the
other work under the scope of this License.
3. You may copy and distribute the Program (or a work based on it, under Section 2) in object code or executable form
under the terms of Sections 1 and 2 above provided that you also do one of the following:
a) Accompany it with the complete corresponding machinereadable source code, which must be distributed under
the terms of Sections 1 and 2 above on a medium customarily used for software interchange; or,
b) Accompany it with a written offer, valid for at least three years, to give any third party, for a charge no more
than your cost of physically performing source distribution, a complete machinereadable copy of the corresponding
source code, to be distributed under the terms of Sections 1 and 2 above on a medium customarily used for software
interchange; or,
c) Accompany it with the information you received as to the offer to distribute corresponding source code. (This
alternative is allowed only for noncommercial distribution and only if you received the program in object code or
executable form with such an offer, in accord with Subsection b above.)
The source code for a work means the preferred form of the work for making modifications to it. For an executable
work, complete source code means all the source code for all modules it contains, plus any associated interface
definition files, plus the scripts used to control compilation and installation of the executable. However, as a special
exception, the source code distributed need not include anything that is normally distributed (in either source
or binary form) with the major components (compiler, kernel, and so on) of the operating system on which the
executable runs, unless that component itself accompanies the executable. If distribution of executable or object code
is made by offering access to copy from a designated place, then offering equivalent access to copy the source code
from the same place counts as distribution of the source code, even though third parties are not compelled to copy
the source along with the object code.
4. You may not copy, modify, sublicense, or distribute the Program except as expressly provided under this License.
Any attempt otherwise to copy, modify, sublicense or distribute the Program is void, and will automatically terminate
your rights under this License. However, parties who have received copies, or rights, from you under this License will
not have their licenses terminated so long as such parties remain in full compliance.
5. You are not required to accept this License, since you have not signed it. However, nothing else grants you
permission to modify or distribute the Program or its derivative works. These actions are prohibited by law if you do
not accept this License. Therefore, by modifying or distributing the Program (or any work based on the Program),
you indicate your acceptance of this License to do so, and all its terms and conditions for copying, distributing or
modifying the Program or works based on it.
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5200WHC2 Wiser Home Controller 2 Installation Instructions
6. Each time you redistribute the Program (or any work based on the Program), the recipient automatically receives
a license from the original licensor to copy, distribute or modify the Program subject to these terms and conditions.
You may not impose any further restrictions on the recipients’ exercise of the rights granted herein. You are not
responsible for enforcing compliance by third parties to this License.
7. If, as a consequence of a court judgment or allegation of patent infringement or for any other reason (not limited
to patent issues), conditions are imposed on you (whether by court order, agreement or otherwise) that contradict
the conditions of this License, they do not excuse you from the conditions of this License. If you cannot distribute
so as to satisfy simultaneously your obligations under this License and any other pertinent obligations, then as a
consequence you may not distribute the Program at all. For example, if a patent license would not permit royalty-free
redistribution of the Program by all those who receive copies directly or indirectly through you, then the only way you
could satisfy both it and this License would be to refrain entirely from distribution of the Program.
If any portion of this section is held invalid or unenforceable under any particular circumstance, the balance of the
section is intended to apply and the section as a whole is intended to apply in other circumstances. It is not the
purpose of this section to induce you to infringe any patents or other property right claims or to contest validity of
any such claims; this section has the sole purpose of protecting the integrity of the free software distribution system,
which is implemented by public license practices. Many people have made generous contributions to the wide range
of software distributed through that system in reliance on consistent application of that system; it is up to the author/
donor to decide if he or she is willing to distribute software through any other system and a licensee cannot impose
that choice. This section is intended to make thoroughly clear what is believed to be a consequence of the rest of this
License.
8. If the distribution and/or use of the Program is restricted in certain countries either by patents or by copyrighted
interfaces, the original copyright holder who places the Program under this License may add an explicit geographical
distribution limitation excluding those countries, so that distribution is permitted only in or among countries not thus
excluded. In such case, this License incorporates the limitation as if written in the body of this License.
9. The Free Software Foundation may publish revised and/or new versions of the General Public License from time
to time. Such new versions will be similar in spirit to the present version, but may differ in detail to address new
problems or concerns.
Each version is given a distinguishing version number. If the Program specifies a version number of this License
which applies to it and “any later version”, you have the option of following the terms and conditions either of that
version or of any later version published by the Free Software Foundation. If the Program does not specify a version
number of this License, you may choose any version ever published by the Free Software Foundation.
10. If you wish to incorporate parts of the Program into other free programs whose distribution conditions are
different, write to the author to ask for permission. For software which is copyrighted by the Free Software
Foundation, write to the Free Software Foundation; we sometimes make exceptions for this. Our decision will be
guided by the two goals of preserving the free status of all derivatives of our free software and of promoting the
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NO WARRANTY
11. BECAUSE THE PROGRAM IS LICENSED FREE OF CHARGE, THERE IS NO WARRANTY FOR THE
PROGRAM, TO THE EXTENT PERMITTED BY APPLICABLE LAW. EXCEPT WHEN OTHERWISE STATED IN
WRITING THE COPYRIGHT HOLDERS AND/OR OTHER PARTIES PROVIDE THE PROGRAM “AS IS” WITHOUT
WARRANTY OF ANY KIND, EITHER EXPRESSED OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE
IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. THE ENTIRE
RISK AS TO THE QUALITY AND PERFORMANCE OF THE PROGRAM IS WITH YOU. SHOULD THE PROGRAM
PROVE DEFECTIVE, YOU ASSUME THE COST OF ALL NECESSARY SERVICING, REPAIR OR CORRECTION.
12. IN NO EVENT UNLESS REQUIRED BY APPLICABLE LAW OR AGREED TO IN WRITING WILL ANY
COPYRIGHT HOLDER, OR ANY OTHER PARTY WHO MAY MODIFY AND/OR REDISTRIBUTE THE PROGRAM
AS PERMITTED ABOVE, BE LIABLE TO YOU FOR DAMAGES, INCLUDING ANY GENERAL, SPECIAL,
INCIDENTAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE USE OR INABILITY TO USE THE
PROGRAM (INCLUDING BUT NOT LIMITED TO LOSS OF DATA OR DATA BEING RENDERED INACCURATE OR
LOSSES SUSTAINED BY YOU OR THIRD PARTIES OR A FAILURE OF THE PROGRAM TO OPERATE WITH ANY
OTHER PROGRAMS), EVEN IF SUCH HOLDER OR OTHER PARTY HAS BEEN ADVISED OF THE POSSIBILITY
OF SUCH DAMAGES. END OF TERMS AND CONDITIONS
F2414/01 November 2013
Schneider Electric
Contact us: clipsal.com/feedback Schneider Electric reserves the right to change specifications, modify
designs and discontinue items without incurring obligation. Every effort is
made to ensure that descriptions, specifications and other information in
this document are correct and no warranty is given in respect thereof and
the company shall not be liable for any error therein.
© 2013 Schneider Electric. All Rights Reserved.
Wiser and C-Bus trademarks are owned by Schneider Electric Industries
SAS or its affiliated companies. Other trademarks are the property of their
respective owners.
Warranty Statement
The Wiser Home Controller 2 carries a two-year warranty against manufacturing defects.
Warranty Statement
The benefits conferred herein are in addition to, and in no way shall be deemed to derogate; either
expressly or by implication, any or all other rights and remedies in respect to the Schneider Electric
product, which the consumer has in the location where the product is sold.
The warrantor is Schneider Electric.
This Schneider Electric product is guaranteed against faulty workmanship and materials for a period of
two years from the date of installation.
Schneider Electric reserves the right, at its discretion, to either repair free of parts and labour
charges, replace or offer refund in respect to any article found to be faulty due to materials, parts or
workmanship.
This warranty is expressly subject to the Schneider Electric product being installed, wired, tested,
operated and used in accordance with the manufacturer’s instructions. Any alterations or modifications
made to the product without permission of Clipsal Integrated Systems or Schneider Electric might void
the warranty.
Schneider Electric shall meet all costs of a claim. However, should the product that is the subject of
the claim be found to be in good working order, all such costs shall be met by the claimant.
When making a claim, the consumer shall forward the Schneider Electric product to the nearest
Clipsal or Schneider Electric office. Provide adequate particulars of the defect within 28 days of the
fault occurring. The product should be returned securely packed, complete with details of the date and
place of purchase, description of load, and circumstances of malfunction.
For all warranty enquiries, contact your local Clipsal or Schneider Electric sales representative.
The address and contact number of your nearest sales office can be found at http://www.
clipsal.com/locations or by telephoning Technical Support 1300 722 247 (CIS Technical
Support Hotline for Australia only).

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