Kronos 8609K003 RFID READER HID 125 KHz; INTOUCH DATA COLLECTION DEVICE User Manual Kronos InTouch Installation Guide
Kronos, Inc. RFID READER HID 125 KHz; INTOUCH DATA COLLECTION DEVICE Kronos InTouch Installation Guide
Kronos >
Users Manual
Instructions for installing and maintaining the Kronos
InTouchTM data collection device.
Kronos InTouch™
Installation Guide
Document Revision: A
The information in this document is subject to change without notice and should not be construed as a commitment
by Kronos Incorporated. Kronos Incorporated assumes no responsibility for any errors that may appear in this
manual. This document or any part thereof may not be reproduced in any form without the written permission of
Kronos Incorporated. All rights reserved. Copyright 2011.
Altitude, Altitude Dream, Cambridge Clock, CardSaver, Datakeeper, Datakeeper Central, eForce, Gatekeeper,
Gatekeeper Central, Imagekeeper, Jobkeeper Central, Keep.Trac, Kronos, Kronos Touch ID, the Kronos logo, My
Genies, PeoplePlanner, PeoplePlanner & Design, Schedule Manager & Design, ShiftLogic, ShopTrac, ShopTrac
Pro, StarComm, StarPort, StarSaver, StarTimer, TeleTime, Timekeeper, Timekeeper Central, TimeMaker, Unicru,
Visionware, Workforce Accruals, Workforce Central, Workforce Decisions, Workforce Express, Workforce Genie,
and Workforce TeleTime are registered trademarks of Kronos Incorporated or a related company. Altitude MPP,
Altitude MPPXpress, Altitude Pairing, Altitude PBS, Comm.Mgr, CommLink, DKC/Datalink, eDiagnostics, Experts at
Improving the Performance of People and Business, FasTrack, Hireport, HR and Payroll Answerforce, HyperFind,
Kronos 4500 Touch ID, Kronos 4500, Kronos 4510, Kronos Acquisition, Kronos e-Central, Kronos KnowledgePass,
Kronos TechKnowledgy, KronosWorks, KVC OnDemand, Labor Plus, Momentum Essentials, Momentum Online,
Momentum, MPPXpress, Overall Labor Effectiveness, Schedule Assistant, Smart Scheduler, Smart View, Start
Quality, Start WIP, Starter Series, StartLabor, Timekeeper Decisions, Timekeeper Web, VisionPlus, Winstar Elite,
WIP Plus, Workforce Absence Manager, Workforce Acquisition, Workforce Activities, Workforce Analytics,
Workforce Attendance, Workforce Central Portal, Workforce Connect, Workforce Employee, Workforce ESP,
Workforce Forecast Manager, Workforce HR, Workforce Leave, Workforce Manager, Workforce MobileTime,
Workforce Operations Planner, Workforce Payroll, Workforce Record Manager, Workforce Recruiter, Workforce
Scheduler, Workforce Smart Scheduler, Workforce Tax Filing, Workforce Timekeeper, Workforce View, and
Workforce Worksheet are trademarks of Kronos Incorporated or a related company.
The source code for Equinox is available for free download at www.eclipse.org.
All other trademarks or registered trademarks used herein are the property of their respective owners and are used
for identification purposes only.
When using and applying the information generated by Kronos products, customers should ensure that they comply
with the applicable requirements of federal and state law, such as the Fair Labor Standards Act. Nothing in this
Guide shall be construed as an assurance or guaranty that Kronos products comply with any such laws.
FCC Compliance - After testing, this equipment complies with the limits for a Class A digital device pursuant to Part
15 of FCC Rules. These limits provide reasonable protection against harmful interference when this equipment is
operated in a commercial environment. This equipment generates, uses, and can radiate radio frequency energy. If
it is not installed and used in accordance with the instruction manual, it can cause harmful interference to radio
communications. Operation of this equipment in a residential area is likely to cause harmful interference, in which
case, the user, and not Kronos Incorporated, is required to correct the interference. In order to maintain compliance
with FCC regulations, shielded cables must be used with this equipment. Operation with non-approved equipment or
unshielded cables is likely to result in interference to radio and television reception. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the equipment off and on,
the user is encouraged to try to correct the interference by one or more of the following measures: reorient or
relocate the receiving antenna; increase the separation between the equipment and the receiver; connect the
equipment into an outlet on a circuit different from that to which the receiver is connected; or consult the dealer or an
experienced radio/TV technician for help. You may also find helpful the following booklet, prepared by the FCC:
"How to Identify and Resolve Radio-TV Interference Problems." This booklet is available from the U.S. Government
Printing Office, Washington D.C. 20402.
FCC Notice (for U.S. Customers) - This device complies with Part 15 of the FCC Rules. Operation is subject to the
following conditions:
1. This device may not cause harmful interference, and
2. This device must accept any interference received, including interference that may cause undesired operation.
Caution: Changes and Modifications not expressly approved by the manufacturer or registrant of this equipment
can void your authority to operate this equipment under Federal Communications Commissions rules.
Canadian DOC Compliance - This digital apparatus does not exceed the Class A limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian Department of
Communications. This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject
to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any
interference, including interference that may cause undesired operation of the device. Cet appareil numerique
respecte les limites de rayonnement de bruits radio electriques applicables aux appareils numeriques de classe A,
prevues au Reglement sur le materiel brouilleur du ministere des Communications du Canada. Ce dispositif est
conforme à la norme d'Industrie Canada exempts de licence RSS (s). L'opération est soumise aux deux conditions
suivantes: (1) cet appareil ne peut pas provoquer d'interférences et (2) cet appareil doit accepter toute interférence,
y compris les interférences qui peuvent causer un mauvais fonctionnement de l'appareil.
EN 55022 (CISPR 22) - This product is a Class A product. In a domestic environment, it may cause radio
interference in which case the user may be required to take adequate measures.
RoHS Directive - Kronos InTouchTM data collection devices and all optional hardware devices currently qualified to
work with that device are designed in accordance with the European Union Restriction of the Use of Certain
Hazardous Substances in Electrical and Electronic Equipment ("RoHS") Directive (2002/95/EC), taking effect July 1,
2006. The RoHS directive prohibits the sale of electronic equipment containing certain hazardous substances such
as lead, cadmium, mercury, hexavalent chromium, polybrominated biphenyls ("PBB") and polybrominated
diphenylethers ("PBDE") in the European Union. A program is in place to address the requirements of the RoHS
Directive in respect to the various categories of electronic products.
Published by Kronos Incorporated
297 Billerica Road, Chelmsford, Massachusetts 01824-4119 USA
Phone: 978-250-9800, Fax: 978-367-5900
Kronos Incorporated Global Support: 1-800-394-HELP (1-800-394-4357)
For links to information about international subsidiaries of Kronos Incorporated, go to
http://www.kronos.com
Document Revision History
Document Revision Product Version Release Date
Revision A Kronos InTouchTM 1.0 September 2011
Contents
Chapter 1: Before You Install the Kronos InTouchTM
Unpacking the Kronos InTouchTM ................................................................ 10
Standard model ..................................................................................... 10
Slim Profile model ................................................................................ 11
Notes ..................................................................................................... 12
Planning the installation .............................................................................. 13
Mounting template ................................................................................ 13
Location ................................................................................................ 14
Access ................................................................................................... 14
Power source ......................................................................................... 15
Adherence to local codes ...................................................................... 15
Ethernet cables ...................................................................................... 16
Optional devices .................................................................................... 16
Required tools .............................................................................................. 17
Required Personnel ...................................................................................... 18
Configuration settings ................................................................................. 19
Next step ...................................................................................................... 19
Chapter 2: Installing the Standard Model Kronos InTouchTM
Prepare the location ..................................................................................... 22
Step 1: Determine the power source for your site ................................. 22
Step 2: Mark insertion points for the base ............................................ 24
Step 3: Install the AC outlet .................................................................. 28
Widen the badge reader slot (optional) ....................................................... 29
Remove cable access plugs ......................................................................... 32
Mount the base ............................................................................................ 33
Example 1: Mounting over an AC outlet: ............................................. 35
Example 2: Mounting with direct AC wiring ...................................... 36
Example 3: Mounting near an AC outlet: ............................................. 37
Contents
6
Route the cables ...........................................................................................38
Securing the Ethernet cable ...................................................................39
Install optional devices .................................................................................40
Install the transformer ..................................................................................41
Attach the transformer holder and transition board to the base ...................43
Attaching the transformer holder only ..................................................43
Attaching the transition board to the transformer holder ......................44
Attaching the transition board and transformer holder assembly to the base
45
Install additional options ..............................................................................45
Connect Ethernet cable ................................................................................46
Secure cables with the strain relief clip .......................................................49
Connect battery, transition board, and transformer cables ...........................52
Turn on the power to the device ...................................................................53
Verify that the power is on ....................................................................54
Close and lock the Kronos InTouchTM ..........................................................55
Tighten the strain relief clip ..................................................................55
Close the cover and tighten the screws ..................................................55
Next step ......................................................................................................57
Chapter 3: Installing the Slim Profile Kronos InTouchTM
Prepare the location ......................................................................................60
Step 1: Determine the power source for your site .................................60
Step 2: Mark insertion points for the base .............................................61
Widen the badge reader slot (optional) ........................................................63
Mount the base .............................................................................................66
Route the cables ...........................................................................................68
Cable routing guidelines ........................................................................69
Routing the Ethernet cable ....................................................................69
Routing the AC Wall transformer cord .................................................70
Install optional devices .................................................................................71
Secure the cables with the strain relief clip ..................................................71
Connect power and cables to the main board .............................................74
Verify that the power is on ....................................................................76
Close and lock the Kronos InTouchTM ..........................................................77
Contents
Kronos InTouchTM Installation Guide 7
Tighten the strain relief clip .................................................................. 77
Close the cover and tighten the screws ................................................. 77
Next step ...................................................................................................... 79
Chapter 4: Troubleshooting Hardware and Operations
Appendix A: Removing a Series 4000 Device
Before you remove the Series 4000 device ................................................. 88
Use the host application software to collect data ........................................ 88
Disconnect and remove the Series 4000 device .......................................... 89
Appendix B: Opening and Disconnecting the Kronos InTouchTM
Step 1. Use the host application software to collect data .......................... 116
Step 2. Open the Kronos InTouchTM .......................................................... 116
Step 3: Disconnect the power .................................................................... 118
Step 2: Disconnect cables from the main board ........................................ 120
Example 1: Transition board cables .................................................... 120
Example 2: Ethernet cable .................................................................. 121
Example 3: Linear imager cable ......................................................... 122
Step 3: Disconnect the finger scan device ................................................. 123
Step 4: Store the front cover in a protected area ....................................... 125
Step 5: Disconnect battery, transformer, and transition board .................. 125
Step 6: Disconnect external readers .......................................................... 127
Step 7: Remove transformer holder and transition board .......................... 128
Index
Contents
8
Chapter 1
Before You Install the Kronos InTouchTM
This chapter contains the following sections:
•“Unpacking the Kronos InTouchTM” on page 10
•“Planning the installation” on page 13
•“Required tools” on page 17
•“Configuration settings” on page 19
•“Next step” on page 19
Chapter 1 Before You Install the Kronos InTouchTM
10
Unpacking the Kronos InTouchTM
Standard model
Unpacking the Kronos InTouchTM
Kronos InTouchTM Installation Guide 11
Slim Profile model
Chapter 1 Before You Install the Kronos InTouchTM
12
Notes
• The contents of your kit may vary depending on the model and the options
ordered for your site. For example, the type of transformer and the length of
its power cord may vary depending on the model and your locale.
• Do not remove the cover assembly from its anti-static packaging until you are
ready to install the Kronos InTouchTM.
• A separate plastic bag contains items such as the following:
– Power cord strain relief clip
– Ethernet cord strain relief clip
– Mounting screws
– Plastic anchors for dry wall installation
– A security wrench (for the three torx crews on the enclosure)
–Badges
• Save the paper mounting template and any other printed documents.
Caution: To avoid damaging the main board, always wear an anti-static wrist
strap when touching the main board of the Kronos InTouchTM in any way,
including connecting and disconnecting wires.
Planning the installation
Kronos InTouchTM Installation Guide 13
Planning the installation
This section describes how to prepare your site for the installation of the Kronos
InTouchTM.
Mounting template
The Kronos InTouchTM kit includes a paper mounting template that you will use to
mark the wall with the following measurements and indicators:
• Where to screw the base cover into the wall
• Where the AC outlet must be located
• Where cables must exit the wall into the Kronos InTouchTM
• Where cables enter the device from the bottom
Review the following sections to determine how you will use that template to
install the Standard or Slim Profile model Kronos InTouchTM at your site.
Chapter 1 Before You Install the Kronos InTouchTM
14
Location
• The Kronos InTouchTM is designed for mounting on walls in typical office and
indoor manufacturing environments. Recommended wall surfaces are drywall
(sheetrock) and wood.
• Install the Kronos InTouchTM in an area where the screen is not exposed to
direct sunlight or other high-intensity lighting that could make the screen
difficult to read.
• Ensure that the location for the Kronos InTouchTM falls within the following
temperature and humidity ranges:
– Temperature ranges:
Operating: 0 to 40 degrees Celsius (32 to 104 degrees Fahrenheit)
Storage: -20 to +70 degrees Celsius (4 to 158 degrees Fahrenheit)
– Humidity range (operating and storage): 10% to 95% non-condensing
Access
• New location — To provide optimal access to the Kronos InTouchTM for the
widest range of users, Kronos recommends that the top two mounting screws
be no higher than 54 and 7/8 inches (1.4 meters) above the floor.
• Existing location — If you are replacing an existing Kronos Series 4000
device, you can use the same location (54 and 3/8 inches [1.4 meters] above
the floor) as long as it otherwise conforms to the guidelines and specifications
described in this chapter.
(To remove an installed Kronos Series 4000 device, see Appendix A,
“Removing a Series 4000 Device,” on page 87.)
• ADA (Americans with Disabilities Act) compliance:
– The 54 and 7/8 inch height specification (1.4 meters) ensures that no part
of the Kronos InTouchTM that personnel will physically use (badge reader,
keypad) will be higher than the limit set by the ADA.
– Devices mounted on a wall must not protrude more than 4 inches (10 cm)
from the wall. You must mount the Kronos InTouchTM directly to the wall.
Planning the installation
Kronos InTouchTM Installation Guide 15
– If you are in doubt about any regulations, Kronos recommends that you
check the current ADA requirements.
Power source
The AC power source must be grounded 100 to 240 VAC, 50/60Hz input voltage.
There are several power options, depending on the model (Standard or Slim
Profile) and the configuration required for your site:
• Standard model — Uses standard AC power from an internal or external
source. It includes an integrated, autosensing, AC power transformer that
supports an IEC C13 external power cord connection. This type of connection
allows the use of compatible international power cords.
Choose from the following power supply methods:
– Mounting over an AC outlet (recommended)
– Mounting with direct AC wiring
– Mounting near an AC outlet
• Slim Profile model — Choose from the following power supply methods:
– Using a power-over-Ethernet cable
– Mounting near an external AC outlet
Adherence to local codes
Installation of the Kronos InTouchTM, including all electrical wiring, must comply
with all applicable national, federal, state, and local safety codes and standards.
Chapter 1 Before You Install the Kronos InTouchTM
16
Ethernet cables
• Location — Plan to install the Kronos InTouchTM in a location that allows an
easy and secure connection to an external network (for example, using the
Ethernet cable).
• Ethernet requirements and specifications:
– Your network must comply with the IEEE 802.3AF standard.
– The Kronos InTouchTM supports 10BASE-T or 100BASE-T Ethernet
communication and autosensing between 10Mbit and 100Mbit.
– Ethernet communication requires an RJ-45, 8-wire connection, and must
meet all other wiring code specifications.
• All cables must be in place before installing the Kronos InTouchTM.
Optional devices
If you plan to connect certain optional devices to the Kronos InTouchTM, note the
following considerations
• Some optional devices (remote readers, for example) must be mounted within
a certain number of feet (or meters) of the Kronos InTouchTM.
• Some optional devices (for example, the finger scanning option) have
components or cables that must be attached to the Kronos InTouchTM before
that device is completely assembled.
Review the instructions in this guide and in the documents that accompany each
optional device.
Required tools
Kronos InTouchTM Installation Guide 17
Required tools
In addition to the security wrench that is included with the kit, you will need the
following tools
Note:
• Because of the small size of certain screws, Kronos recommends that you use
small screwdrivers (number 1 or 2) with magnetic tips.
• The wire cutters should be small as well. For example, a 5-in. flush cutter or a
circuit board cutter.
Chapter 1 Before You Install the Kronos InTouchTM
18
Required Personnel
Depending on the Kronos InTouchTM model that you purchased and the
implementation planned for your site, you will need the following personnel:
• A licensed electrician to install or move AC outlets and power cables
• A qualified person to run Ethernet cable
• One or more qualified installers to assemble the device and mount it on the
wall (a second person may be necessary to hold the front cover while the other
person attaches components to the front and back covers)
• A network administrator or similarly qualified individual to configure device
settings on the Kronos InTouchTM and on the server where the supporting
Workforce Central software is installed
Configuration settings
Kronos InTouchTM Installation Guide 19
Configuration settings
After you power up the Kronos InTouchTM, a network administrator or similarly
qualified individual must configure the settings for that device. Those settings
must match the information that the administrator entered on the server using the
device management software.
The device management system administrator’s guide, Kronos InTouchTM User’s
Guide, and the release notes have all the necessary information.
Next step
Depending on the Kronos InTouchTM model purchased for your site, go to one of
the following chapters to install that device:
•Chapter 2, “Installing the Standard Model Kronos InTouchTM,” on page 21
•Chapter 3, “Installing the Slim Profile Kronos InTouchTM,” on page 59
Chapter 1 Before You Install the Kronos InTouchTM
20
Chapter 2
Installing the Standard Model Kronos InTouchTM
This chapter contains the following sections:
•“Prepare the location” on page 22
•“Widen the badge reader slot (optional)” on page 29
•“Remove cable access plugs” on page 32
•“Mount the base” on page 33
•“Route the cables” on page 38
•“Install optional devices” on page 40
•“Install the transformer” on page 41
•“Attach the transformer holder and transition board to the base” on page 43
•“Install additional options” on page 45
•“Connect Ethernet cable” on page 46
•“Secure cables with the strain relief clip” on page 49
•“Connect battery, transition board, and transformer cables” on page 52
•“Turn on the power to the device” on page 53
•“Close and lock the Kronos InTouchTM” on page 55
Note: If you purchased the Slim Profile Kronos InTouchTM model, go to Chapter
3, “Installing the Slim Profile Kronos InTouchTM,” on page 59.
Chapter 2 Installing the Standard Model Kronos InTouchTM
22
Prepare the location
Before you install the Standard model Kronos InTouchTM, complete these steps:
•“Step 1: Determine the power source for your site” on page 22
•“Step 2: Mark insertion points for the base” on page 24
•“Step 3: Install the AC outlet” on page 28
Step 1: Determine the power source for your site
Before you start the installation, plan with your electrician (if required for the AC
outlet option that you choose) how the Kronos InTouchTM will connect to AC
outlets at your site.
Choose from the following options and review the associated cautions.
AC outlet options
• Install over an AC outlet (recommended) — If you are replacing a Series
4000 device with the Kronos InTouchTM and are using the same location, you
can use the existing AC outlet.
If the installation is at a new location, you will need to install the AC outlet
(requires a licensed electrician) in the location that you mark on the wall with
the mounting template (described in “Step 2: Mark insertion points for the
base” on page 24).
• Install with the internal direct wiring option — You install this separately
orderable option during the Kronos InTouchTM installation procedure. “Step 2:
Mark insertion points for the base” on page 24 describes how to mark the
entry point for the power line. You then run the AC power line externally
through conduit into the Kronos InTouchTM (requires a licensed electrician).
• Install near an AC outlet
– Use this method if you cannot install the Kronos InTouchTM over an AC
outlet or cannot use the internal direct wiring option.
Prepare the location
Kronos InTouchTM Installation Guide 23
– Select a location where the distance from the power cable hole at the
bottom of the Kronos InTouchTM is not more than 5 feet (1.5 meters) from
the AC outlet.
Note: Installing the device near an AC outlet does not protect against the AC
power cord from being deliberately or inadvertently unplugged from the
outlet.
Cautions
• A licensed electrician must install the AC outlet and associated wiring before
you install the Kronos InTouchTM
• The AC line that supplies power to the Kronos InTouchTM must be equipped
with an appropriate disconnect device (proper fuse or circuit breaker).
• Do not connect the Kronos InTouchTM power line to circuits that are being
used for electrical devices that draw large amounts of power, such as air
conditioning units, electrical motors, and compressors.
• Avoid running a communications cable near devices that interfere with data
transmission.
Chapter 2 Installing the Standard Model Kronos InTouchTM
24
Step 2: Mark insertion points for the base
To mark areas on the wall where you will install the device, use the mounting
template or the base of the device.
Using the mounting template
The mounting template is printed on a sheet of paper that is included with your
Kronos InTouchTM kit. Use that template to mark the areas of the wall where you
plan to install the Kronos InTouchTM.
Note that you use the same template for both models: the two large holes in the
middle are for the Slim Profile model and the two large holes on the right are for
the Standard model.
Prepare the location
Kronos InTouchTM Installation Guide 25
Using the base of the device as the template
You can also use the base of the Kronos InTouchTM as the template. Note,
however, that if you plan to install the device over the AC outlet, first remove the
plastic knockout plate from the base of the Kronos InTouchTM. This will allow the
base to fit over the outlet as you hold the base against the wall.
1. Use a small wire cutters to cut the plastic tabs that anchor the knockout:
2. Remove the plate:
Chapter 2 Installing the Standard Model Kronos InTouchTM
26
Marking the wall
1. Tape the mounting template (or position the base) at the optimal height and
location for the Kronos InTouchTM.
– The top mounting screws must be 51 and 1/2 inches (1.3 meters) above
the floor, for ADA compliance.
– Use a level to ensure that the top of the template is horizontal to the floor.
Note: If you are replacing a Series 4000 device, you can install the Kronos
InTouchTM on the same area of the wall but you cannot use the same screw
holes.
2. If installing over an AC outlet (Standard model only), mark the location for
the installation of that outlet. (If you are replacing a Series 4000 device that
was previously mounted over an AC outlet, you can use that same outlet for
the Kronos InTouchTM.)
3. Mark the location of the mounting screw holes, as follows
– Installing over an AC outlet: Mark the two top screws to the right of the
knockout plate and the single screw in the bottom middle. (See the
illustration in “Example 1: Mounting over an AC outlet:” on page 35.)
– Installing near an AC outlet: Mark the top screw that is on the far left (on
the knockout plate), the top screw on the far right, and the single screw in
the bottom middle. (See the illustration in “Example 3: Mounting near an
AC outlet:” on page 37.)
– Installing with direct AC wiring: Mark the top screw that is on the far left
(on the knockout plate), the top screw on the far right, and the single
screw in the bottom middle. (See the illustration in “Example 2:
Mounting with direct AC wiring” on page 36.)
4. If you plan to run an AC power line externally through conduit to the internal
direct wired option inside the Kronos InTouchTM, mark the point of entry into
the bottom left hole of the base, as indicated on the template. (See the
illustration in “Example 2: Mounting with direct AC wiring” on page 36.)
5. If you plan to run an Ethernet cable or cable from a remote reader through the
wall to enter the Kronos InTouchTM from the back or through the bottom, use
Prepare the location
Kronos InTouchTM Installation Guide 27
the template to mark the point of entry. (See the illustrations in “Securing the
Ethernet cable” on page 39.)
6. If you are installing the Kronos InTouchTM near an AC outlet, be sure the
outlet is within 5 feet (1.5 meters) of the template.
7. After you finish marking all entry points, screw holes, etc., remove the
mounting template (or base) from the wall.
Chapter 2 Installing the Standard Model Kronos InTouchTM
28
Step 3: Install the AC outlet
If you plan to install near an existing AC outlet, skip this step.
• To install over an AC outlet:
a. Be sure you have prepared the location and reviewed the cautions
described in “Step 1: Determine the power source for your site” on page
22.
b. Use a licensed electrician to install the AC outlet at the location that you
marked on the wall in “Step 2: Mark insertion points for the base” on page
24.
• To install with the internal direct wiring option, use a licensed electrician to
run the power line (CL-2 code or higher) through conduit up to the point of
entry that you marked on the wall in “Step 2: Mark insertion points for the
base” on page 24.
Warning: Do not turn on the power for the direct wiring option until until you
are directed to do so in this guide or in the installation guide for that option
kit.
Widen the badge reader slot (optional)
Kronos InTouchTM Installation Guide 29
Widen the badge reader slot (optional)
If the badges that you will use with the Kronos InTouchTM are more than 0.05 in
(1.27 mm) thick, you need to install two spacers in the badge reader (card or mag)
to accommodate the badges. The spacers are molded into the base of the Kronos
InTouchTM.
1. Use a wire cutters to remove the spacers from the base.
Chapter 2 Installing the Standard Model Kronos InTouchTM
30
2. On the inside of the front cover, use a Phillips screwdriver to loosen the two
screws that hold the badge reader cover in place.
3. Remove the badge cover.
Widen the badge reader slot (optional)
Kronos InTouchTM Installation Guide 31
4. Press the two spacers onto the tops of the two channels that hold the screws.
5. Insert the reader cover back onto the base. Tighten the screws on the reader
cover.
Chapter 2 Installing the Standard Model Kronos InTouchTM
32
Remove cable access plugs
The base of the Kronos InTouchTM has two cable access holes in the top right of
the base and two holes at the bottom of the base. Remove the plastic plug from
each hole through which you plan to run cable
Note: To install with the direct AC wiring option, you must use the bottom hole
on the left side of the base (right side in the view from the back in the illustration
above). See “Example 2: Mounting with direct AC wiring” on page 36. Use the
other holes to run other cables.
Mount the base
Kronos InTouchTM Installation Guide 33
Mount the base
After you prepare the location, drill holes at the locations on the wall that you
marked with the template. Then, mount the base of the Kronos InTouchTM to the
wall:
1. To install the device over an AC outlet, remove the knockout plate (if it has
not already been removed)).
2. Using the two large holes on the right that you marked on the wall from the
mounting template or the base, use a 3/8 inch drill bit to drill holes into the
wall at those marked locations. Those holes will be used to run the Ethernet
cable, the cable from a remote reader, and any other cables that you plan to
run through the wall in to the base of the Kronos InTouchTM.
Chapter 2 Installing the Standard Model Kronos InTouchTM
34
3. To mount the base on wood:
a. Drill pilot holes for the top two mounting screws and the bottom
mounting screw. See examples on page 35,page 36, amd page 37.
b. Use a drill or screwdriver to drive the top two mounting screws and the
bottom middle screw (supplied with the Kronos InTouchTM) into the wall,
leaving 1/4 inch (6 mm) between the head of the screw and the wall.
To mount the base on drywall:
a. Use a 9/32 inch drill bit (7.1 mm) to drill holes for the three wall anchors
(included with the kit). See examples on page 35,page 36, amd page 37.
b. Install a wall anchor in each screw hole. Push or tap the wall anchors until
they are flush against the wall.
c. Install the top two screws and the bottom middle screw, leaving 1/4 inch
(6 mm) between the head of the screw and the wall.
4. Align the top two screw holes and bottom middle screw hole in the base with
the screws in the wall, and gently set the base in position.
5. Tighten the top two screws and bottom middle screw so that they are flush
against the base.
Note: Do not tighten the screws excessively. If the wall surface is not smooth,
you may crack the base.
Mount the base
Kronos InTouchTM Installation Guide 35
Example 1: Mounting over an AC outlet:
Note: The sample illustrations in this chapter for installing other components and
options show the Kronos InTouchTM installed directly over an AC outlet. However,
the procedures note alternative steps, as necessary, if you are using the internal
direct AC wiring option or mounting the Kronos InTouchTM near a wall outlet.
Chapter 2 Installing the Standard Model Kronos InTouchTM
36
Example 2: Mounting with direct AC wiring
Mount the base
Kronos InTouchTM Installation Guide 37
Example 3: Mounting near an AC outlet:
Chapter 2 Installing the Standard Model Kronos InTouchTM
38
Route the cables
Follow these guidelines as you route specific cables, along with AC power cord,
through the points of entry into the base of the Kronos InTouchTM. For example:
• Ethernet — Route the cable through the back wall into the base or through the
hole at the bottom of the base
• Remote readers — If you purchased a remote bar coder reader, remote
proximity reader, or a corresponding upgrade, you must run those cables
through the wall or along the wall into the base of the Kronos InTouchTM. See
the installation guides for those options.
Note: You must route these cables into the base before you attach the plastic
transformer holder or transition board to the base. Otherwise, you may not have
clear access to the cables when you need to connect them to the main board or
transition board of the Kronos InTouchTM.
Point of Entry
Approximate Amount of Slack After Point
of Entry
Through the wall into the back
of the Kronos InTouchTM base
• Ethernet cable: 16 in. (40.6 cm) of slack after
the point of entry into the Kronos InTouchTM
• Remote reader cable: 23 inches (58.4 cm)
Through the bottom of the
Kronos InTouchTM base
• AC wall transformer cord: 12 in. (30.5 cm)
• Ethernet cable: 6–12 in. (15.2–30.5 cm),
depending on which hole is used
• Internal AC power line: TBS
• Remote reader cable: 10 inches (25.4 cm)
Route the cables
Kronos InTouchTM Installation Guide 39
Securing the Ethernet cable
The following illustrations show how to secure the Ethernet cable in the channels
of the Standard base. Avoid excessive bending or crimping of the cable
Ethernet cable routed through the wall
Ethernet cable routed through the bottom of the base
Chapter 2 Installing the Standard Model Kronos InTouchTM
40
Install optional devices
If you purchased optional devices that require you to install components inside the
base, install them now and then go to the next section of this guide, “Install the
transformer.”
For example:
• Internal Direct AC Wiring Option — Refer to the instructions that you
received with the option kit.
Warning: Before you begin the internal direct wiring installation, be sure that
power to the AC line is shut off.
• Backup Battery Option — Refer to the instructions that you received with the
option kit.
Install the transformer
Kronos InTouchTM Installation Guide 41
Install the transformer
After installing the optional devices in the base, install the transformer:
1. Plug the power cord into the top of the transformer.
– Use the supplied 12-inch (30.48 cm) cord if you mounted the Kronos
InTouchTM over an AC outlet or are using the internal direct AC wiring
option.
– Use the 6-foot (1.8 meters) cord if you are using an external AC outlet.
– Hold the transformer so that the power cord that you just plugged in is at
the top and the non-labeled side of the transformer is facing you.
Note: The type of transformer and length of the cord may vary depending on your
locale and which configuration was ordered for your site.
Chapter 2 Installing the Standard Model Kronos InTouchTM
42
2. Position the transformer as shown (battery pack also shown):
Warning: Do not plug in the transformer or battery until you are directed to do so.
Attach the transformer holder and transition board to the base
Kronos InTouchTM Installation Guide 43
Attach the transformer holder and transition board to the
base
Attach the transformer holder and transition board to the base. (The transition
board is an option that you must install when installing other options such as
remote readers or the backup battery.)
Note that you may find it easier to attach the transition board to the transformer
holder first and then attach that assembly to the base. The following illustrations
show both methods.
Attaching the transformer holder only
Use the supplied screws to attach the plastic holder to the base
Chapter 2 Installing the Standard Model Kronos InTouchTM
44
Attaching the transition board to the transformer holder
Use the supplied screws to attach the transition board to the plastic transformer
holder.
Install additional options
Kronos InTouchTM Installation Guide 45
Attaching the transition board and transformer holder assembly to
the base
Use the supplied screws for the transformer holder to attach the transition board
and holder assembly to the base of the Kronos InTouchTM:
Install additional options
If you purchased optional devices such as the following, install them now and
then return to this guide to resume the installation.:
• Remote bar code or proximity readers (you should have already run the cables
into the base by this stage of the installation)
• Linear imager
• Finger scanning device
Refer to the instructions that you received with each option.
Chapter 2 Installing the Standard Model Kronos InTouchTM
46
Connect Ethernet cable
1. Plug the cable into the Ethernet port to connect the Kronos InTouchTM to the
local area network. (Note that the cable can also be routed through either of
the bottom holes in the base.).
Connect Ethernet cable
Kronos InTouchTM Installation Guide 47
2. Attach the Ethernet strain relief clip.
a. Insert screw and clip as shown. Do not fully tighten the screw
b. Swivel the clip over the Ethernet cable.
Chapter 2 Installing the Standard Model Kronos InTouchTM
48
c. Tighten both screws.
Secure cables with the strain relief clip
Kronos InTouchTM Installation Guide 49
Secure cables with the strain relief clip
Use the strain relief clips to secure any cables (for example, power cord and
Ethernet) that come up through the bottom of the Kronos InTouchTM. To install the
clip, see the following series of diagrams. You can use the clips to secure cables in
both bottom holes.
1. Put the clip around the cable and then run the cable through the hole in the
base.
Chapter 2 Installing the Standard Model Kronos InTouchTM
50
2. Close the top and bottom halves of the clip together and then insert that
assembly through the hole in the base.
.
Secure cables with the strain relief clip
Kronos InTouchTM Installation Guide 51
3. Push the clip assembly through hole in the base.
Important: Do not tighten the clip. Wait until you have verified that the
device is on and that all components that are connected to those cables are
working correctly.
Chapter 2 Installing the Standard Model Kronos InTouchTM
52
Connect battery, transition board, and transformer cables
• Backup battery — Plug the cable into the 6-pin connector on the main board.
• Transformer — Plug the ribbon power cable into the 4-pin connector (J1) on
the main board.
• Transition board
– Connect the power (ribbon) cable from the 3-pin connector on the
transition board to the 3-pin connector on the main board.
– Connect the data transmission cable from the mini-USB port on the
transition board to the standard USB port on the main board.
Turn on the power to the device
Kronos InTouchTM Installation Guide 53
Turn on the power to the device
1. Depending on your configuration:
– Turn on the power to the internal direct wire component
– Plug the external wall transformer into the AC outlet
– Plug the transformer cord into the AC outlet over which the base is
mounted. For example:
2. Close the cover of the Kronos InTouchTM enough so that you can view the
display screen as the device initializes.
Note: When the Kronos InTouchTM is first powered on and running, the optional
backup battery is not yet charged. It takes approximately 24 hours for the battery
to fully charge.
Chapter 2 Installing the Standard Model Kronos InTouchTM
54
Verify that the power is on
A red light inside the Kronos InTouchTM indicates that the power is on. If that light
is not on, check the power connections.
After you turn on the power, the Kronos InTouchTM initializes and performs
internal diagnostics. When the initialization finishes, the system displays the time
and date on the touch screen. If the screen does not display the time and date,
check all your connections and then contact your product representative if
necessary.
When the Kronos InTouchTM has successfully initialized, go to “Close and lock the
Kronos InTouchTM” on page 55.
Close and lock the Kronos InTouchTM
Kronos InTouchTM Installation Guide 55
Close and lock the Kronos InTouchTM
When the Kronos InTouchTM is powered on and operating, you can then tighten the
strain relief clip, close the front cover, and then lock the assembly.
Tighten the strain relief clip
Adjust the slack in the cables as necessary and then tighten the strain relief clip
that you previously inserted through the bottom hole of the base.
Close the cover and tighten the screws
1. Close the front cover onto the back clover. Do not close it on any of the cables
inside the Kronos InTouchTM. Do not force the cover when closing it.
Chapter 2 Installing the Standard Model Kronos InTouchTM
56
2. Use the security wrench to tighten the top screw and then the two screws on
the sides.
Next step
Kronos InTouchTM Installation Guide 57
Next step
To configure the Kronos InTouchTM for your site, the network administrator or
similarly qualified individual configures device settings on the host server and
then on the Kronos InTouchTM. The following documents provide that
information:
• The device management system administrator’s guide
•The Kronos InTouchTM User’s Guide
Chapter 2 Installing the Standard Model Kronos InTouchTM
58
Chapter 3
Installing the Slim Profile Kronos InTouchTM
This chapter contains the following sections:
•“Prepare the location” on page 60
•“Widen the badge reader slot (optional)” on page 63
•“Mount the base” on page 66
•“Route the cables” on page 68
•“Install optional devices” on page 71
•“Secure the cables with the strain relief clip” on page 71
•“Connect power and cables to the main board” on page 74
•“Close and lock the Kronos InTouchTM” on page 77
Note: If you purchased the Standard Kronos InTouchTM model, go to Chapter 2,
“Installing the Standard Model Kronos InTouchTM,” on page 21.
Chapter 3 Installing the Slim Profile Kronos InTouchTM
60
Prepare the location
Before you install the Kronos InTouchTM, complete these steps:
•“Step 1: Determine the power source for your site” on page 60
•“Step 2: Mark insertion points for the base” on page 61
Step 1: Determine the power source for your site
Before you start the installation, plan how the Kronos InTouchTM will connect to a
power source at your site.
Power options
• Install using a power-over-Ethernet cable for power.
• Install near an AC outlet and use the wall transformer connection for power.
Cautions and notes
• Select a location where the distance from the power cable hole at the bottom
of the Kronos InTouchTM is not more than 5 feet (1.5 meters) from the AC
outlet. Install an outlet if necessary.
• The AC line that supplies power to the Kronos InTouchTM must be equipped
with an appropriate disconnect device (proper fuse or circuit breaker).
• Do not connect the Kronos InTouchTM power line to circuits that are being
used for electrical devices that draw large amounts of power, such as air
conditioning units, electrical motors, and compressors.
• Avoid running communications cable near devices that interfere with data
transmission.
Prepare the location
Kronos InTouchTM Installation Guide 61
Step 2: Mark insertion points for the base
To mark areas on the wall where you will install the device, use the mounting
template or the base of the device
Using the mounting template
The mounting template is printed on a sheet of paper that is included with your
Kronos InTouchTM kit. Use that template to mark the areas of the wall where you
plan to install the Kronos InTouchTM. (You can also use the base itself as the
template.)
Note that you use the same template for both models: the two large holes in the
middle are for the Slim Profile model and the two large holes on the right are for
the Standard model.
1. Tape the mounting template (or position the base) at the optimal height and
location for the Kronos InTouchTM.
– The top mounting screws must be 51 and 1/2 inches (1.3 meters) above
the floor, for ADA compliance.
– Use a level to ensure that the top of the template is horizontal to the floor.
Chapter 3 Installing the Slim Profile Kronos InTouchTM
62
Note: If you are replacing a Series 4000 device, you can install the Kronos
InTouchTM on the same area of the wall but you cannot use the same screw
holes.
2. Mark the location of the mounting screw holes: Mark the top screw that is on
the far left, the top screw on the far right, and the single screw in the bottom
middle. (See the illustration in “Mount the base” on page 66.)
3. If you plan to run an Ethernet cable through the wall to enter the Kronos
InTouchTM from the back or through the bottom, use the template to mark the
point of entry. (See the illustrations in “Routing the Ethernet cable” on page
69.)
4. If you are installing the Kronos InTouchTM near an AC outlet, be sure the
outlet is within 5 feet of the template. (See the illustration in “Cable routing
guidelines” on page 69.)
5. After you finish marking all entry points, screw holes, etc., remove the
mounting template (or base) from the wall.
Widen the badge reader slot (optional)
Kronos InTouchTM Installation Guide 63
Widen the badge reader slot (optional)
If the badges that you will use with the Kronos InTouchTM are more than 0.05 in
(1.27 mm) thick, you need to install two spacers in the badge reader (card or
magnetic) to accommodate the badges. The spacers are molded into the base of
the device.
1. Use a wire cutters to remove the spacers from the base.
Chapter 3 Installing the Slim Profile Kronos InTouchTM
64
2. On the inside of the front cover, use a Phillips screwdriver to loosen the two
screws that hold the badge reader cover in place.
3. Remove the badge cover.
Widen the badge reader slot (optional)
Kronos InTouchTM Installation Guide 65
4. Press the two spacers onto the tops of the two channels that hold the screws.
5. Insert the reader cover back onto the base.Tighten the screws on the reader
cover.
Chapter 3 Installing the Slim Profile Kronos InTouchTM
66
Mount the base
After you prepare the location, mount the base of the Kronos InTouchTM to the
wall as follows:
1. To mount the base on wood:
a. Drill pilot holes for the top two mounting screws and the bottom
mounting screw.
b. Use a drill or screwdriver to drive the top two mounting screws and the
bottom middle screw (supplied with the Kronos InTouchTM) into the wall,
leaving 1/4 inch (6 mm) between the head of the screw and the wall.
To mount the base on drywall:
a. Use a 9/32 inch drill bit (7.1 mm) to drill holes for the three wall anchors.
b. Install a wall anchor in each screw hole. Push or tap the wall anchors until
they are flush against the wall.
c. Install the top two screws and the bottom middle screw, leaving 1/4 inch
(6 mm) between the head of the screw and the wall.
Mount the base
Kronos InTouchTM Installation Guide 67
2. Align the top two screw holes and bottom middle screw hole in the base of the
Kronos InTouchTM with the screws in the wall, and gently set the base in
position.
3. Tighten the top two screws and bottom middle screw so that they are flush
against the base of the Kronos InTouchTM.
Note: Do not tighten the screws excessively. If the wall surface is not smooth,
you may crack the base.
Chapter 3 Installing the Slim Profile Kronos InTouchTM
68
Route the cables
The base of the Kronos InTouchTM has two cable access holes centered near the
bottom of the base and one hole at the bottom of the base. Remove the plastic plug
from the bottom hole if you plan to run cable through the bottom of the unit.
Route the cables
Kronos InTouchTM Installation Guide 69
Cable routing guidelines
Follow these guidelines as you route the Ethernet cable or AC wall transformer
cord through the point of entry into the Kronos InTouchTM:
Routing the Ethernet cable
Run the Ethernet cable through the base. For example:
Warning: If the Ethernet cable is also the source of power for the device, do not
plug it into the main board until you are directed to do so.
Point of Entry
Approximate Amount of Slack After Point
of Entry
Through the wall into the back
of the Kronos InTouchTM base
• Ethernet cable: 10 inches (25.4 cm)
Through the bottom of the
Kronos InTouchTM base
• AC wall transformer cord: 12 inches (30.5 cm)
• Ethernet cable: 6 inches (15.2 cm)
Through the top hole of the
optional keypad that is attached
to the bottom of the Kronos
InTouchTM base
• AC wall transformer cord: 18 inches (45.7 cm)
• Ethernet cable: 12 inches (30.5 cm)
Chapter 3 Installing the Slim Profile Kronos InTouchTM
70
Routing the AC Wall transformer cord
Note that the base must be within 5 feet of the outlet.
Install optional devices
Kronos InTouchTM Installation Guide 71
Install optional devices
If you purchased an optional devices that require access to the Kronos InTouchTM
before it is assembled and secured, install them now and then return to the next
section of this guide.
For example, if you purchased a finger scan kit, refer to the instructions that you
received with the option kit and install it now.
Secure the cables with the strain relief clip
Use the strain relief clip to secure any cables (power cord or power-over-Ethernet)
that come up through the bottom hole of the Kronos InTouchTM. To install the clip,
see the following series of diagrams.
1. Put the clip around the cable and then run the cable through the hole in the
base.
Chapter 3 Installing the Slim Profile Kronos InTouchTM
72
2. Close the top and bottom halves of the clip together and then insert that
assembly through the hole in the base.
Secure the cables with the strain relief clip
Kronos InTouchTM Installation Guide 73
3. Push the clip assembly through hole in the base
Important: Do not tighten the clip. Wait until you have plugged all cables
into the main board, verified that the device is on, and adjusted the slack
Chapter 3 Installing the Slim Profile Kronos InTouchTM
74
Connect power and cables to the main board
The following illustration shows the Ethernet cable and external wall transformer
cable connected to the main board.
If the Ethernet cable is the source of the power, you do not need the external wall
transformer cable.
1. Connect the Ethernet cable to the main board. If you are using power-over-
Ethernet cable, the unit will turn on.
2. Attach the Ethernet strain relief clip.
Connect power and cables to the main board
Kronos InTouchTM Installation Guide 75
a. Insert screw and clip as shown. Do not fully tighten the screw
b. Swivel the clip over the Ethernet cable.
Chapter 3 Installing the Slim Profile Kronos InTouchTM
76
c. Tighten both screws.
3. If the external wall transformer is the source of power, plug that power cable
into the AC outlet and into the main board.
4. Close the cover of the Kronos InTouchTM enough so that you can view the
display screen as the device initializes.
Verify that the power is on
A red light inside the Kronos InTouchTM indicates that the power is on. If that light
is not on, check the power connections.
After you turn on the power, the Kronos InTouchTM initializes and performs
internal diagnostics. When the initialization finishes, the system displays the time
and date on the touch screen. If the screen does not display the time and date,
check all your connections and then contact your product representative if
necessary.
When the Kronos InTouchTM has successfully initialized, go to “Close and lock the
Kronos InTouchTM” on page 77.
Close and lock the Kronos InTouchTM
Kronos InTouchTM Installation Guide 77
Close and lock the Kronos InTouchTM
When the Kronos InTouchTM is powered on and operating, you can then tighten the
strain relief clip, close the front cover, and then lock the assembly.
Tighten the strain relief clip
Adjust the slack in the cables as necessary and then tighten the strain relief clip
that you previously inserted through the bottom hole of the base.
Close the cover and tighten the screws
1. Close the front cover onto the back clover. Do not close it on any of the cables
inside the Kronos InTouchTM. Do not force the cover when closing it.
Chapter 3 Installing the Slim Profile Kronos InTouchTM
78
2. Use the security wrench to tighten the top screw and then the two screws on
the sides.
Next step
Kronos InTouchTM Installation Guide 79
Next step
To configure the Kronos InTouchTM for your site, the network administrator or
similarly qualified individual configures device settings on the host server and
then on the Kronos InTouchTM. The following documents provide that
information:
• The device management system administrator’s guide
•The Kronos InTouchTM User’s Guide
Chapter 3 Installing the Slim Profile Kronos InTouchTM
80
Chapter 4
Troubleshooting Hardware and Operations
This chapter presents instructions for troubleshooting and resolving issues related
to installing the Kronos InTouchTM and ensuring that it is operating correctly.
Symptom Probable Causes Corrective Action
The Kronos
InTouchTM does
not power up.
If the Kronos InTouchTM
is powered using
standard AC power
cable, the transformer is
not properly plugged in
to the main board of the
Kronos InTouchTM, the
AC outlet, or both.
If the Kronos InTouchTM is powered using a standard AC
power cable:
Check the connections to the main board and the AC
outlet.
Important: If the power cord is not plugged into the AC
outlet, do not plug it in until you ensure that the
transformer is properly connected to the main board.
If the Kronos InTouchTM
is powered using
Ethernet cable, the
network may be down,
or connections to and
from the Power-over-
Ethernet module may
not be secure.
If the Kronos InTouchTM is powered using Ethernet cable:
• Ensure that the network is running.
• Ensure that the backup battery and network Ethernet
cable are connected to the main board of the Kronos
InTouchTM.
Chapter 4 Troubleshooting Hardware and Operations
82
The power LED
is turned on, but
nothing appears
on the screen.
If the Kronos InTouchTM
is powered using a
standard AC power
cable, the AC line is not
live or is supplying
improper voltage.
Measure voltage at the AC outlet and, if necessary, locate
another power source.
Note: When the Kronos InTouchTM starts up, the LED is
amber and the screen is blank for 1-2 minutes. If the
screen remains blank, then there might be a problem and
you can take the corrective action.
If the Kronos InTouchTM
is powered using
Ethernet cable, there is a
issue with the network.
• Check the Ethernet connection at the Kronos
InTouchTM, and all other network connections.
• Ensure that the network is supplied with an IEEE
802.3AF compliant power source.
Symptom Probable Causes Corrective Action
Kronos InTouchTM Installation Guide 83
Kronos
InTouchTM fails to
read badges.
The badge is unreadable
or does not meet the
required badge
specification.
1. Inspect the badge for cleanliness.
2. Clean the badge and badge reader.
The bar code on the
badge is worn or
scraped off.
Replace the badge.
You did not configure
the Kronos InTouchTM to
read the symbology that
your badges use.
1. Access Maintenance mode at the Kronos InTouchTM.
2. Access the Symbology settings.
3. Turn on the appropriate symbology.
The Kronos InTouchTM
is not enabled for the
correct badge reader
type or company ID
code (if you are using a
code).
Correct the badge reader and company ID code settings. If
the host application is Workforce Timekeeper, use the
Kronos InTouchTM device management software
associated with the version of the application; if your host
application is Timekeeper Central, use Configuration
Manager.
The badge reader may
not be working
correctly.
Run the Badge Test test at the Kronos InTouchTM:
1. Access Maintenance mode at the Kronos InTouchTM.
2. Tap the Test button on the touch screen.
3. Select Badge from the list of options.
4. Follow the prompts to conduct the test and note the
result.
If the test does not indicate the issue, run a Reader Report
as follows:
1. Access Maintenance mode at the Kronos InTouchTM.
2. Tap the Reports button and scroll down to Readers.
Note the report results and contact your Service
Representative for assistance.
Symptom Probable Causes Corrective Action
Chapter 4 Troubleshooting Hardware and Operations
84
Communication
fails.
Communication settings
are incorrect either at
the Kronos InTouchTM or
the host PC.
1. Access Maintenance mode.
2. Click Communication Settings.
3. Check and, if necessary, correct the Device ID and IP
Address. These settings must match the settings
entered for the Kronos InTouchTM in the device
management software.
4. Check the Gateway, Subnet Mask, and DNS IP
Address settings. Ensure that the IP address is
appropriate for the Subnet Mask and Gateway
settings.
5. If DNS is enabled, ensure that the DNS server is
running.
6. If the Comm Mode prompt is set to Device Initiated,
also ensure that the following prompts are set
correctly: Primary Server, Primary Server Port,
Primary Server Instance ID
Important: These settings must match the
corresponding settings in the Kronos InTouchTM
configuration (Device Manager Setup > Devices) for
the Kronos InTouchTM.
If the password feature is enabled in Device Manager
for the Kronos InTouchTM, the password set in Device
Manager and at the Kronos InTouchTM (Primary Server
Password, Verify Password) must match.
If the password feature is disabled, a password must
still be entered at the Kronos InTouchTM. Any
combination of 6 to 10 digits is valid.
If you still cannot determine the problem, run the
Communications Test (in Maintenance mode).
Symptom Probable Causes Corrective Action
Kronos InTouchTM Installation Guide 85
Communication
fails (continued).
Communications
cabling is connected
incorrectly.
Ensure that all communications cables are routed
correctly and connected properly. If the connections are
secure, determine whether the cable is defective by doing
the following:
• Check to see if the green communications LED inside
the Kronos InTouchTM is lit. Use the security wrench to
unlock and open the cover of the Kronos InTouchTM.
• Check to see if the green link light on the hub to which
the Kronos InTouchTM is connected is lit.
If both lights are lit, the cable is not defective. The issue
may be the network configuration. If both lights are not
lit, the cable may be defective. Consult with your system
administrator to resolve the issue.
Symptom Probable Causes Corrective Action
Chapter 4 Troubleshooting Hardware and Operations
86
Appendix A
Removing a Series 4000 Device
This appendix contains the following sections:
•“Before you remove the Series 4000 device” on page 88
•“Disconnect and remove the Series 4000 device” on page 89
Appendix A Removing a Series 4000 Device
88
Before you remove the Series 4000 device
Before you remove an installed Series 4000 device at your site, note the
following:
• Remember to collect data from the Series 4000 device using your host
application before you disconnect it.
• The location of the mounting screw holes for both the Series 4000 device and
the Kronos InTouchTM are compatible. You can install the Kronos InTouchTM in
the same location as the Series 4000 device that you are replacing. However,
ensure that the location satisfies the following requirements:
– To comply with the Americans with Disabilities Act (ADA), the top of the
Kronos InTouchTM cannot be greater than 54 and 3/8 inches (1.4 meters)
above the floor.
– If the Kronos InTouchTM will be plugged into a wall outlet away from the
device (the device is not mounted to cover an AC outlet), the unit cannot
be more than 5 feet (1.5 meters) away from the outlet.
Caution: If the Series 4000 device that you are replacing uses an internal AC
outlet, you must have a licensed electrician disconnect the power line from the
outlet.
Attention: Si le Kronos InTouchTM de la série 4000 que vous remplacez est relié
par une prise c.a. interne, vous devez faire appel à un électricien agréé pour
débrancher la prise de la source d'alimentation.
Use the host application software to collect data
Before you disassemble the device, use your host application software to collect
all data. See the device management system administrator’s guide and the online
Help.
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 89
Disconnect and remove the Series 4000 device
Caution: Before you begin, be sure that you collected data from the Series 4000
device using your host application. Otherwise, the data will be lost.
1. Open the cover of the device by using the security wrench (3) to loosen the
security screws (1 and 2) on the back and right side of the device.
Caution: Open the cover slowly and carefully. Depending on which optional
devices are connected to the device, you may not be able to open the cover all
the way because of cables that are plugged into the main board.
2. If your device is powered by a standard AC power cable, locate the electrical
outlet that the device is plugged into and unplug the cable. This outlet could
be a wall outlet over which the device is mounted (covering the outlet from
view), a wall outlet away from the device, or an outlet assembled inside the
device.
If power is supplied to your device through a network Ethernet cable, (device
part number 8602004-xxx or 8602800-xxx only) unplug the Ethernet cable
that runs into the device from the power-over-Ethernet module.
Appendix A Removing a Series 4000 Device
90
If the device uses the LS15 Power-over-Ethernet module (black module), refer
to the following illustration to unplug the Ethernet cable from the module:
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 91
If the device uses the GT-91080 Power-over-Ethernet module (beige module),
refer to the following illustration to unplug the Ethernet cable from the
module:
3. If a Power-over-Ethernet module is installed in the device (device part
number 8602004-xxx or 8602800-xxx only):
a. Disconnect the power and Ethernet cables that run from the module to the
main board inside the cover of the device.
Appendix A Removing a Series 4000 Device
92
If the device uses the LS15 Power-over-Ethernet Option Kit (black
module), refer to the circled areas in the following illustration to
disconnect the cables:
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 93
If the device uses the GT-91080 Power-over-Ethernet Option Kit (beige
module), refer to the following illustration to disconnect the cables:
b. Grip the power-over-Ethernet module firmly and push up so that the
module and its mounting bracket slide off the channels molded into the
Appendix A Removing a Series 4000 Device
94
base. The method is the same for the LS15 and the GT-91080 modules.
The following illustration shows the LS15 module.
4. Determine whether the device has a backup battery (1) installed in the base. If
so, go to step 5. Otherwise, go to step 6.
5. If the device has a backup battery:
1
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 95
a. Push up on the top bracket (1) and angle the battery out of position.
Disconnect the wire from the negative battery terminal (2). Then,
disconnect the wire from the positive battery terminal (3).
b. Remove the battery and set it aside.
c. Disconnect the battery charger board from the main board.
If the part number of the device is 8602004-xxx or 8602800-xxx, use the
following illustration to locate the connection. Then, disconnect the
1
3
2
Appendix A Removing a Series 4000 Device
96
battery charger board: press the clip on the cable connector, and move the
connector from side to side while you pull it out of the socket.
If the part number of the device is 8602000-xxx, use the following
illustration to locate the connection. Then, disconnect the battery charger
board from the mainboard of the device. To do this, press the clip on the
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 97
connector at the end of the cable and pull it to the left while moving the
connector from side to side
6. Remove the transformer:
a. Disconnect the transformer cable (1) from its connection on the main
board (3). To do this, press the clip on the connector at the end of the
cable and pull out while moving the connector from side to side.
b. Trace the wire back to the transformer, freeing it from one or more hooks
(2) molded into the base of the device.
Appendix A Removing a Series 4000 Device
98
If the part number of the device is 8602004-xxx or 8602800-xxx, use the
following illustration as a guide:
12
3
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 99
If the part number of the device is 8602000-xxx, use the following illustration
as a guide. The numbered arrows point to the transformer cable (1), molded
hooks (2), and the transformer connection on the main board (3).
7. Unplug the power cable from the top of the transformer in the base of the
device. See the circled area in the following illustration:
8. This step explains how to disconnect the modem or Ethernet cable, depending
on which method of communication the device uses.
Appendix A Removing a Series 4000 Device
100
For devices that use modem communication, disconnect the cable that
connects the telephone line to the modem card using the following
instructions.
If the part number of the device is 8602000-xxx or 8602004-xxx, use the
following illustration to locate the modem card. Then, disconnect the
telephone line by squeezing on each side of the connector and pulling it away
from the card in the housing.
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 101
If the part number of the device is 8602800-xxx, use the following illustration
to locate the modem card in the inside cover. Then, disconnect the telephone
line from the modem card.
For devices that use Ethernet communication, disconnect the Ethernet cable
(1) from the connector (2) on the main board. Press the clip on the connector
and pull it down.
Appendix A Removing a Series 4000 Device
102
If the part number of the device is 8602004-xxx or 8602800-xxx, use the
following illustration as a guide. Then, press the clip on the connector and
pull it down.
1
2
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 103
If the part number of the device is 8602000-xxx, use the following illustration
to locate the Ethernet cable (1) and the connector on the main board (2). Then,
press the clip on the connector and pull it down.
9. If the Kronos Touch ID verification device is attached to the device:
Appendix A Removing a Series 4000 Device
104
a. If the part number of the device is 8602004-xxx or 8602800-xxx, use the
following illustration to locate the connection. Then, unplug the
verification device from its connection on the main board.
If the part number of the device is 8602000-xxx, use the following
illustration to locate the connection. Then, unplug the verification device
from its connection on the main board.
b. Disconnect the green ground wire leading from the verification device by
removing the screw and freeing the wire. Then, reinstall the screw.
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 105
c. Remove the verification device from the device by loosening the two
screws (circled in the illustration) holding it to the base, and set the
verification device aside.
10. If your device uses an external reader (linear imager, or laser scanner):
Appendix A Removing a Series 4000 Device
106
a. Disconnect the reader from the interface board, as shown in the following
illustration:
b. Thread the reader cable out of the device and set the reader aside.
11. If your device uses a remote bar code reader, disconnect the reader from the
device main board and thread the cable out of the device.
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 107
If the part number of the device is 8602004-xxx or 8602800-xxx, refer to the
following illustration to disconnect the cable:
Appendix A Removing a Series 4000 Device
108
If the part number of the device is 8602000-xxx, use the following illustration
to locate the connection and disconnect the cable:
12. If your device uses a universal relay (for example, to ring a bell or operate a
door strike), disconnect the relay from the device main board and thread the
cable out of the device.
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 109
If the part number of the device is 8602004-xxx or 8602800-xxx, use the
following illustration to locate the connection, and disconnect the cable:
Appendix A Removing a Series 4000 Device
110
If the part number of the device is 8602000-xxx, use the following illustration
to locate the connection and disconnect the cable:
13. If your device uses a remote proximity reader:
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 111
a. Disconnect the 12-volt cable connecting the 4500 interface board to the
battery charger board, as shown in the following illustration:
Appendix A Removing a Series 4000 Device
112
b. Disconnect the remote proximity reader from the connection on the
interface board, as shown in the following illustration:
Disconnect and remove the Series 4000 device
Kronos InTouchTM Installation Guide 113
14. Disconnect the end of the ribbon cable that connects the interface board to the
main board in the cover (circled in the following illustration).
15. Close the device cover and tighten the two security screws (1 and 2) using the
security wrench (3).
Appendix A Removing a Series 4000 Device
114
Opening and Disconnecting the Kronos InTouchTM
If you need to open and disconnect the Kronos InTouchTM to add, remove, or replace any
components or options, use this section to understand the general procedure and the order that
each step occurs. You may not need to perform all of the steps, depending on which option you
are installing or removing. See the installation guide for your specific option kit.
Note: If you are working with a support representative to troubleshoot a problem
or to return the Kronos InTouchTM and any of its options, follow the
procedures in the guide, Returning the Kronos InTouchTM to Kronos.
Required tools: You will need the security wrench that came with the Kronos InTouchTM and a
Philips screwdriver.
Opening and Disconnecting the Kronos InTouchTM
116
Step 1. Use the host application software to collect data
Before you disconnect and disassemble the device, a network administrator, or
similarly qualified individual, must use the host application software to collect all
data.
The device management system administrator’s guide and the online Help
describe how to perform those operations.
Step 2. Open the Kronos InTouchTM
1. Use the security wrench that came with your Kronos InTouchTM to remove the
top screw, and then loosen the security screws on the sides of the device.
Step 2. Open the Kronos InTouchTM
Guide to Returning the Kronos InTouchTM 117
2. Open the cover slowly and carefully. You may not be able to open the cover all
the way if there are cables from optional components connected to the main
board.
Note: You may need another person to hold the front cover as you work.
Standard Model Slim Profile Model
Opening and Disconnecting the Kronos InTouchTM
118
Step 3: Disconnect the power
Standard model
Unplug the power cable from the wall outlet over which the terminal is mounted
(covering the outlet from view). For example:
Depending on the configuration at your site, you can alternatively unplug the
transformer from an external wall outlet or shut off the power to the internal direct
AC wiring component.
Step 3: Disconnect the power
Guide to Returning the Kronos InTouchTM 119
Slim Profile model
Unplug the Ethernet cable (if that is the source of power for the device) or unplug
the power cable that is connected to the wall outlet away from the device.
To remove the Ethernet cable, see “Example 2: Ethernet cable” on page 121.
The illustration below shows both cables.
Opening and Disconnecting the Kronos InTouchTM
120
Step 2: Disconnect cables from the main board
Disconnect the following cables (depending on your configuration) from the main
board on the inside of the front cover:|
• Transformer, backup battery, and transition board (Standard model only) —
See “Example 1: Transition board cables” on page 120.
• Ethernet — See “Example 2: Ethernet cable” on page 121.
• Linear imager — Connected to standard USB port. See “Example 3: Linear
imager cable” on page 122.
Note: Do not disconnect the USB cable that connects the touch screen to the main
board.
Example 1: Transition board cables
This example shows the cables from the battery, transformer, and transition board
that you must disconnect from the main board
Step 2: Disconnect cables from the main board
Guide to Returning the Kronos InTouchTM 121
Example 2: Ethernet cable
1. Loosen and then swivel the strain relief clip before you remove the cable.
2. Push in the top of the Ethernet connector clip and then pull out the cable.
Standard Model Slim Profile Model
Opening and Disconnecting the Kronos InTouchTM
122
Example 3: Linear imager cable
Disconnect the linear imager from the standard USB port on the main board of the
device. (In some configurations, the imager may be plugged into a USB port on
the transition board.)
Step 3: Disconnect the finger scan device
Guide to Returning the Kronos InTouchTM 123
Step 3: Disconnect the finger scan device
If you do not have the finger scan option installed, skip to “Step 4: Store the front
cover in a protected area” on page 125.
1. Remove the finger scan plate.
Opening and Disconnecting the Kronos InTouchTM
124
2. Remove the screws and then unplug the board from the main board.
3. Carefully store all components together in an area that will prevent damage.
Step 4: Store the front cover in a protected area
Guide to Returning the Kronos InTouchTM 125
Step 4: Store the front cover in a protected area
After all cables and optional components have been removed from the front cover
and main board of the device, set the cover assembly aside in a secure area where
the touchscreen and main board will not get damaged.
Step 5: Disconnect battery, transformer, and transition
board
Use the following illustrations to determine whether your device has a backup
battery, transformer, or transition board. Then unplug the cables for those
components (Standard model only).
Transformer and battery only:
Opening and Disconnecting the Kronos InTouchTM
126
Transformer, battery, and transition board:
Step 6: Disconnect external readers
Guide to Returning the Kronos InTouchTM 127
Step 6: Disconnect external readers
If you have a remote bar code reader or remote proximity reader, unplug those
cables from the 8-position connectors on the right side of the transition board.
See the following examples.
Remote bar code reader:
Remote proximity reader:
Opening and Disconnecting the Kronos InTouchTM
128
Step 7: Remove transformer holder and transition board
Transformer holder only
Transformer holder and transtion board
Index
A
ADA compliance 14
assembling the InTouch device
connecting the Ethernet cable 39,69
installing optional devices 40,45,71
installing the transformer 41
locking the cover 55,77
supplying power 54,74,76
B
badge reader slot, widening 29,63,65
base of the InTouch device, mounting 33,34,
66,67
C
cables, running into the InTouch device 38,68
cabling considerations 16
compliance
ADA 14
electrical codes 15
cover
closing and locking 55,77
D
disassembling the Series 4000 device 113
E
electrical codes, compliance 15
Ethernet cable, connecting to the InTouch
device 39,69
I
installation
ADA compliance 14
cabling considerations 16
connecting the Ethernet cable 39,69
electrical code compliance 15
installing the transformer 41
locking the cover 55,77
mounting the base 33,34,66,67
optional devices 40,45,71
removing a Series 4000 device 88
running cables into the InTouch device 38,
68
supplying power 54,74,76
widening the reader slot 29,63,65
L
location of the InTouch device
preparing over an AC outlet 23,60
M
mounting the base 33,34,66,67
O
optional devices
considerations 16
installing 40,45,71
130
Index
P
power, supplying to the InTouch device 53,74
R
removing a Series 4000 device 88
running cables into the InTouch device 38,68
S
Series 4000 device, removing 88
T
transformer, installing 41
troubleshooting 81,85
V
verifying InTouch device operation 54,76
W
widening the badge reader slot 29,63,65