3Com Smartboard 800Ix Smp Owners Manual SMART Board And Interactive Whiteboard Systems Configuration User’s Guide

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2015-01-07

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SMART Board®
800ix and 800ix-SMP
Interactive whiteboard systems
Configuration and user’s guide

Read this guide on your smart phone or other mobile device.

FCC warning
This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide
reasonable protection against harmful interference when the equipment is operated in a commercial environment. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the manufacturer’s instructions, may cause harmful interference to radio communications. Operation of
this equipment in a residential area is likely to cause harmful interference in which case the user will be required to correct the interference at his own expense.
Trademark notice
SMART Board, SMART Notebook, SMART Meeting Pro, SMART GoWire, DViT, smarttech, the SMART logo and all SMART taglines are trademarks or registered
trademarks of SMART Technologies ULC in the U.S. and/or other countries. Microsoft, Windows and Internet Explorer are either registered trademarks or trademarks of
Microsoft Corporation in the U.S. and/or other countries. Blu-ray is a trademark of the Blu-ray Disc Association. All other third-party product and company names may be
trademarks of their respective owners.
Copyright notice
© 2012 SMART Technologies ULC. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated
into any language in any form by any means without the prior written consent of SMART Technologies ULC. Information in this manual is subject to change without notice
and does not represent a commitment on the part of SMART.
One or more of the following patents: US6320597; US6326954; US6540366; US6563491; US6741267; US6803906; US6829372; US6919880; US6954197; US7151533;
US7184030; US7236162; US7411575; US7532206; US7619617; US7643006; US7692625; US7757001; US7880720; USD612396; USD616462; USD617332; USD633546;
USD635189; USD636183; and USD636784. Other patents pending.
01/2012

Important information
Before you install and use your SMART Board® 800ix interactive whiteboard system, read and
understand the safety warnings and precautions in this user’s guide and the included warnings
document. These safety warnings and precautions describe the safe and correct operation of your
interactive whiteboard system and its accessories, helping you to prevent injuries and equipment
damage. Ensure that your interactive whiteboard system is always being used correctly.
In this document, “interactive whiteboard system” refers to the following:
l

SMART Board 800 series interactive whiteboard

SMART UX60 projector

Accessories and optional equipment

The projector included with your system is designed to work only with certain SMART Board
interactive whiteboard models. Contact your authorized SMART reseller (smarttech.com/where) for
more information.

Safety warnings, cautions and important
information
Installation
W

WARNING
l

Failure to follow the installation instructions shipped with your SMART product could result in
personal injury and damage to the product.

To reduce the risk of fire or electric shock, do not expose the SMART product to rain or
moisture.

IMPOR T A N T IN F OR MA T ION

Two people are required to mount your SMART product because it may be too heavy for one
person to safely maneuver.
When you lift your interactive whiteboard, you and your assistant should stand on either side
of the screen, supporting its weight at the bottom while balancing the top with your other
hands.

When mounting the projector boom on a framed or hollow wall, attach both the mounting
bracket and the safety tether to a stud to safely support the projector’s weight. If you use only
drywall anchors, the drywall can fail, resulting in possible personal injury, and damage to the
product which may not be covered by your warranty.

Do not leave cables on the floor where they can be a tripping hazard. If you must run a cable
over the floor, lay it in a flat, straight line and secure it to the floor with tape or a cable
management strip of a contrasting color. Handle cables carefully and avoid excessive
bending.

C A U TI ON
l

Do not operate this unit immediately after moving it from a cold location to a warm location.
When the unit is exposed to such a change in temperature, moisture can condense on the
lens and crucial internal parts. Allow the system to stabilize to room temperature before
operation to prevent possible damage to the unit.

Do not place the unit in hot locations, such as near heating equipment. Doing so could cause
a malfunction and shorten the life of the projector.

Avoid setting up and using the SMART product in an area with excessive levels of dust,
humidity and smoke.

Do not place your SMART product in direct sunlight or near any appliance that generates a
strong magnetic field.

If you need to lean the interactive whiteboard against a wall before you mount it, make sure it
remains in an upright position, resting on the pen tray brackets, which can sustain the weight
of the interactive whiteboard.

Do not rest the interactive whiteboard on its side or on the top of the frame.

IMPOR T A N T IN F OR MA T ION

You must connect the USB cable that came with your SMART Board interactive whiteboard
to a computer that has a USB compliant interface and that bears the USB logo. In addition,
the USB source computer must be compliant with CSA/UL/EN 60950 and bear the CE mark
and CSA and/or UL Mark(s) for CSA/UL 60950. This is for operating safety and to avoid
damage to the SMART Board interactive whiteboard.

I MPOR TA N T
l

Use the SMART Board 885ix interactive whiteboard system installation guide
(smarttech.com/kb/149616) or SMART Board 885ix-SMP interactive whiteboard system
installation guide (smarttech.com/kb/170129) to install your interactive whiteboard, projector
and ECP.

Make sure an electrical socket is near your SMART product and remains easily accessible
during use.

Using your SMART product near a TV or radio could cause interference to the images or
sound. If this happens, move the TV or radio away from the projector.

Operation
W

WARNING
l

If you are using an audio system, use only the power supply included with that product.
Using the wrong power supply might create a safety hazard or damage the equipment. If in
doubt, refer to the specification sheet for your product to verify the power supply type.

Do not climb (or allow children to climb) on a wall- or stand-mounted SMART Board
interactive whiteboard.
Do not climb on, hang from or suspend objects from the projector boom.
Climbing on the interactive whiteboard or projector boom could result in personal
injury or product damage.

C A U TI ON
l

Do not block the projector’s ventilation slots and openings.

Avoid putting the projector into Standby mode during the lamp ignition phase because this
can lead to premature lamp failure. Keep the projector lamp on for a minimum of 45 minutes
before putting it into Standby mode to preserve the lamp life.

iii

IMPOR T A N T IN F OR MA T ION

In a high altitude location over 6000' (1800 m), where the air is thin and cooling efficiency is
reduced, use the projector with the fan mode set to High.

Cycling power to the projector repeatedly can lock or damage your SMART product. After
you put the product into Standby mode, wait at least 45 minutes for cooling before starting
the product again.

If dust or small items prevent pen tray buttons from being pressed or cause constant button
contact, remove the obstructions carefully.

I MPOR TA N T
l

If you have peripheral devices that do not use a 4-pin mini-DIN S-video connector, an RCA
Composite video jack or an HDMI video connector, or if your device has an audio connection
that does not use RCA jacks, you may need to purchase third-party adapters.

There are no projector menu options on the ECP. Keep your remote control in a safe place
because the ECP is not a substitute for the remote control.

Do not disconnect cables from the ECP to connect peripheral devices because you could
disconnect controls for your interactive whiteboard.

Disconnect the product from its power source when it’s not used for a long period.

Cleaning
C

C A U TI ON
l

Before you clean the projector, press the Power button twice on the ECP or remote
control to put the system in Standby mode, and then allow the lamp to cool for at least 30
minutes.

Do not spray cleaners, solvents or compressed air near any part of the projector because
they can damage or stain the unit. Spraying the system could spread a chemical mist on
some of the projector’s components and lamp, resulting in damage and poor image quality.

Do not allow liquids or commercial solvents of any kind to flow into the projector.

IMPOR T A N T IN F OR MA T ION

I MPOR TA N T
l

Put your SMART product into Standby mode before cleaning it.

Follow these guidelines to clean the projector:
o

Wipe the exterior of the projector with a lint-free cloth.

If necessary, use a soft cloth moistened with a mild detergent to clean the projector
housing.

Do not use abrasive cleaners, waxes or solvents.

Avoid touching the lens. If it is necessary to clean the lens:
o

Use liquids or commercial solvents (such as glass cleaners) to clean the lens,
but do not spray them directly on the system.

Use protective gloves and dip a lint-free cloth (such as Purestat PW2004) in an
anti-static solvent (such as Hyperclean EE-6310).

Gently wipe the lens from the center to the edge. Do not apply any pressure to
the lens.

Service
W

WARNING
l

There are no user-serviceable parts inside the pen tray. Only qualified personnel should
disassemble the pen tray’s printed circuit boards, and this procedure must be done with
proper electrostatic discharge (ESD) protection.

C A U TI ON
l

Do not adjust any settings in the service menu other than those listed in the following
procedures. Changing other settings might damage or affect the operation of your projector
and may invalidate your warranty.

When transporting your SMART product, repack it with as much of the original packaging as
possible. This packaging was designed with optimal shock and vibration protection.

If your SMART product requires replacement parts, make sure the service technician uses
replacement parts specified by SMART Technologies or parts with the same characteristics
as the original.

IMPOR T A N T IN F OR MA T ION

Environmental requirements
Before you install your SMART Board 800 interactive whiteboard system, review the following
environmental requirements.
Environmental
requirement
Operating temperature

Parameter
l

41°F to 95°F (5°C to 35°C) from 0' to 6000' (0 m to 1800 m)

41°F to 86°F (5°C to 30°C) from 6000' to 9800' (1800 m to 3000 m)

Storage temperature

-4°F to 104°F (-20°C to 40°C)

Humidity

30% to 80% relative humidity, non-condensing

Water and fluid
resistance

Dust

Electrostatic discharge
(ESD)

l
l

Cables

Conducted and radiated
emissions

Intended for indoor use only. Doesn’t meet any salt-spray or water
ingress requirements.
Don’t pour or spray liquids directly onto your interactive whiteboard,
the projector or any of its sub-components.
Intended for use in office and classroom environments. Not for
industrial use where heavy dust and pollutants can cause
malfunctions or impaired operation. Periodic cleaning is required in
areas with heavier dust. See Cleaning the projector on page 35 for
information on cleaning the SMART UX60 projector.
Designed for pollution degree 1 (P1) as per EN61558-1, which is
defined as “No pollution or only dry non-conductive pollution”.
EN61000-4-2 severity level 4 for direct and indirect ESD
No malfunction or damage up to 8kV (both polarities) with a 330
ohm, 150 pF probe (air discharge)
Unmated connectors meet no malfunction or damage up to 4kV
(both polarities) for direct (contact) discharge
All SMART Board 800ix interactive whiteboard system cables
should be shielded to prevent potential accidents and degraded
video and audio quality.
EN55022/CISPR 22, Class A

Contents
Important information
Safety warnings, cautions and important information
Environmental requirements
Chapter 1: About your interactive whiteboard system
SMART Board 800ix interactive whiteboard system features
Included accessories
Optional accessories
Chapter 2: Installing your interactive whiteboard system
Choosing a location
Choosing a height
Routing the cables
Installing SMART software
Locking the pen tray to your interactive whiteboard
Chapter 3: Using your interactive whiteboard system
Using your projector
Using your interactive whiteboard
Using the Extended Control Panel (ECP)
Using the RCA connector pod
Using the laptop computer harness
Using the SMART GoWire cable
Chapter 4: Integrating other devices
Video format compatibility
Connecting peripheral sources and outputs
Chapter 5: Maintaining your interactive whiteboard system
Maintaining your interactive whiteboard
Cleaning the projector
Focusing and adjusting the projector image
Replacing the projector lamp
Chapter 6: Troubleshooting your interactive whiteboard system
Before you start
Determining you interactive whiteboard system’s status
Resolving interactive whiteboard issues
Resolving projector issues

vii

i
i
vi
1
2
4
6
7
7
8
9
9
9
11
11
24
24
26
26
27
29
29
32
35
35
35
36
37
43
44
46
47
48

C ON T EN T S

Resolving ECP issues
Accessing the service menu
Transporting your interactive whiteboard system
Appendix A: Remotely managing your system through a network interface
Web page management
Simple Network Management Protocol (SNMP)
Appendix B: Remotely managing your system through an RS-232 serial interface
Connecting your room control system to the ECP
Projector programming commands

55
55
57
59
59
66
67
67
69

Appendix C: Remote control code definitions

Appendix D: Hardware environmental compliance

Waste Electrical and Electronic Equipment regulations (WEEE directive)
Restriction of Certain Hazardous Substances (RoHS directive)
Batteries
Packaging
China’s Electronic Information Products regulations
Index

viii

83
83
83
84
84
85

Chapter 1

About your interactive
whiteboard system
SMART Board 800ix interactive whiteboard system features
SMART Board 800 series interactive whiteboard
SMART UX60 projector
Extended Control Panel (ECP)
Included accessories
Remote control
Pens
Eraser
SMART Board 800ix-SMP interactive whiteboard system accessories
SMART GoWire™ auto-launch cable
CAT 5 USB extender
VGA connection kit
Optional accessories
RCA connector pod
Optional accessories

Your SMART Board 800ix interactive whiteboard system combines the following components:
l

SMART Board 800 series interactive whiteboard

Wall-mounted, ultra-short-throw SMART UX60 projector

Accessories and optional equipment

This chapter describes the features of your interactive whiteboard and provides information about
product parts and accessories.

2
2
3
4
4
4
5
5
5
5
6
6
6
6
6

CHAPT ER 1
About your interactive whiteboard system

SMART Board 800ix interactive whiteboard
system features
Your SMART Board 800ix interactive whiteboard system
uses the WXGA (16:10) ultra-short-throw, high-offset
SMART UX60 projector. Your SMART Board 800ix
interactive whiteboard system delivers high-definition, high
performance interactivity that is virtually shadow--free and
glare--free.
The modular and expandable hardware and software
architecture of your interactive whiteboard system enables
you to do everything you can do at your computer—open
and close applications, meet with others, create new
documents or edit existing ones, visit websites, play and
manipulate video clips and more—just by touching the interactive surface. Two users can also draw
on the interactive surface at the same time, and you can use an array of gestures within applications.
The projector also supports video and audio connections from a variety of devices, including DVD
and Blu-ray™ players, VCRs, document cameras, digital cameras and high-definition sources, and
can project media from these sources onto the interactive screen.
When you use SMART software with your SMART Board 800ix interactive whiteboard system, you
can write over any Ink Aware application in digital ink using a pen tray pen or your finger, and then
save these notes either in the application or to a .notebook file for future reference and distribution.

SMART Board 800 series interactive whiteboard
Your SMART Board 800 series interactive whiteboard, featuring SMART’s proprietary DViT®
(Digital Vision Touch) technology, is the most intuitive touch-sensitive front projection interactive
whiteboard in the world.
The SMART Board 800 series interactive whiteboard performs best with the SMART UX60 projector
because of its exceptional color performance, aspect ratio, input response and short-throw image
distance.

CHAPT ER 1
About your interactive whiteboard system

Other features of your interactive whiteboard include:
l

A modular pen tray that automatically detects
when you pick up a pen tray pen or the eraser

Pen tray buttons that activate the pens’ colors
and the on-screen keyboard, right-click,
Orientation and Help functions

A durable hard-coated surface that is optimized
for projection and easily cleaned

A security cable lock feature that enables you to
lock your interactive whiteboard to help safeguard it from theft

For more information about your SMART Board interactive whiteboard, see the SMART Board 800
series interactive whiteboard user’s guide (smarttech.com/kb/144817).

SMART UX60 projector
The SMART UX60 projector system includes an ultra-short-throw
projector for use with SMART Board 800 interactive whiteboards and
a sturdy support system ideal for classroom environments.
The features of the projector system include:
l

A wall-mounted, high-offset SMART UX60 projector engine that
uses single chip DLP® technology by Texas Instruments™,
providing BrilliantColor™ performance, High Contrast, and Gamma 2.1 correction with Bright
Classroom, Dark Classroom, sRGB, User and SMART Presentation modes

16:10 aspect ratio

2000 ANSI Lumens (typical)

PAL, PAL-N, PAL-M, SECAM, NTSC, NTSC 4.43, SDTV (480i/p and 576i/p), HDTV (720p
and 1080i) video system compatibility

Native 1280 × 800 resolution

Apple Macintosh, iMac and VESA® RGB video format standard compatibility

Remote management via network through an RJ45 cable
OR
Remote management via a serial RS-232 interface

Self-protection timer for a hot re-strike of the projector lamp

CHAPT ER 1
About your interactive whiteboard system

Protected cable routing through the projector housing and a cable cover that prevent tampering
and clutter

Cleaning cloth for use on the projector lens and system mirror

Secure mounting and installation system that includes:

Two projector padlock loops

Mounting hardware for solid masonry or framed wall installations

Templates and instructions for positioning the system safely

Your SMART UX60 projector connection panel supports the following connectors:
l

3-pin mini-DIN connector

4-pin powered mini-DIN connector and 7-pin mini-DIN connector

S-video input and associated dual-channel audio input (two RCA jacks)

HDMI connector input

Two HD-DB15 (VGA) inputs and associated audio input (3.5 mm jack) and one HD-DB15
(VGA) output and associated audio output (3.5 mm jack) with additional interface support for
Component YPbPr and Component YCbCr inputs with proper adapters (not included)

RJ45 cable for local area network connections

RS-232 connector

USB B receptacle for service access

Extended Control Panel (ECP)
Your projector system ECP attaches to the interactive whiteboard
pen tray. The ECP features controls for power, source selection and
volume adjustment, as well as a USB A receptacle for USB drives.

Included accessories
The following accessories are included with your interactive whiteboard system.

Remote control
The remote control enables you to control the system and set up your projector. Use the
remote control to access menu options, system information and input selection options.

CHAPT ER 1
About your interactive whiteboard system

Pens
There are two pens included with your interactive whiteboard. Pick
up a pen and press one of the four color buttons on the pen tray
(black, red, green or blue) to select the color of digital ink you write on
the interactive whiteboard.

I MPOR TA N T

Do not substitute the pens with other items, such as dry-erase markers, if Touch Recognition is
enabled. (Touch Recognition enables you to pick up a pen tray pen, and then write, select or erase
without replacing the pen.)

Eraser
The eraser resembles a rectangular chalkboard eraser. You can use a
substitute object, as long as it has a similar shape, reflects infrared light
and doesn’t scratch or mark the interactive whiteboard surface.

SMART Board 800ix-SMP interactive whiteboard system accessories
The following accessories are included with SMART Board 800ix-SMP interactive whiteboard
systems.
SMART GoWire™ auto-launch cable
The SMART GoWire cable is a USB to USB connection
that enables you to use SMART Meeting Pro™ software on
computers where the software is not installed.

I MPOR TA N T

The SMART Meeting Pro software on the cable is compatible with only Windows® operating
systems.
Ensure that Autoplay is enabled on your computer before you connect the cable. See the
SMART Support website (smarttech.com/support) for additional information.
If you are using a laptop that doesn’t have SMART Meeting Pro software installed, connect the laptop
to the interactive whiteboard using your SMART GoWire cable. The SMART Meeting Pro icon
appears in the notification area on your laptop once you connect the cable.

CHAPT ER 1
About your interactive whiteboard system

CAT 5 USB extender
The CAT 5 USB extender (Part No. SBX8CAT5-XT) enables you to connect your
interactive whiteboard to a computer up to
50' (15 m) away using a Cat 5, Cat 5e or
Cat 6 cable (not included).
VGA connection kit
The VGA connection kit allows you to connect a laptop to your interactive
whiteboard system using a VGA cable. The end of the VGA connection kit
can be attached to either side of the interactive whiteboard or to a wall in a
convenient location.

Optional accessories
RCA connector pod
The RCA connector pod includes two RCA jacks for dual-channel audio input and
one for composite video input. You can use the RCA connector pod to connect
DVD/Blu-ray players and similar devices (see Connecting peripheral sources and
outputs on page 32).

Optional accessories
You can add a variety of accessories to your interactive whiteboard to best meet your specific needs.
Purchase these items from your authorized SMART reseller when you order your interactive
whiteboard system or later.
For more information on accessories, go to smarttech.com/accessories.

Chapter 2

Installing your interactive
whiteboard system
Choosing a location
Choosing a height
Routing the cables
Installing SMART software
Locking the pen tray to your interactive whiteboard

7
8
9
9
9

Consult the SMART Board 800ix interactive whiteboard system installation document included with
your product for instructions on how to install your product.

I MPOR TA N T

Choosing a location
Choose a location for your interactive whiteboard system that’s far from bright light sources, such as
windows and strong overhead lighting. Bright light sources can cause distracting shadows on your
interactive whiteboard and can reduce the contrast of the projected image.
Select a wall with a flat, regular surface and sufficient clearance to accommodate your interactive
whiteboard system. Install the projector and your interactive whiteboard on the same flat surface. For
best presentation alignment, mount your interactive whiteboard system in a location that’s central to
your audience’s viewing direction.
For mobile or adjustable installation options, contact your authorized SMART reseller.

CHAPT ER 2
Installing your interactive whiteboard system

WARNING
l

Refer to your interactive whiteboard system’s specifications (available at
smarttech.com/support) for its weight. Check your local building codes to ensure that your
wall can support this weight, and use appropriate mounting hardware for your wall type.

If you are installing the interactive whiteboard system on drywall, use all the included toggle
bolts. If one of the bracket holes aligns with a wall stud, use appropriate hardware in that hole
instead of a toggle bolt.

If you’re replacing a SMART Board 500 or 600 series interactive whiteboard with the SMART Board
800 series interactive whiteboard on drywall, you must remove the wall-mount bracket and mounting
hardware, and then install all the mounting hardware and brackets supplied with your SMART Board
800 series interactive whiteboard instead.
To help ensure that your interactive whiteboard is mounted correctly, make sure the colors of the wallmount hanger on the back of the interactive whiteboard and the wall-mount bracket are the same.

Choosing a height
SMART includes a mounting template with each interactive whiteboard system. If you lose this
template, contact your authorized SMART reseller. Using this template ensures that you can do the
following:
l

Mount the projector at a safe height for head space clearance, while maintaining enough space
for airflow and installation access above the unit.

Position the projector at the correct height above your interactive whiteboard to align the
projected image with the touch screen.

Dimensions on the template recommend a distance from the floor suitable for adults of average
height. You should consider the general height of your user community when you choose a position
for your interactive whiteboard.

CHAPT ER 2
Installing your interactive whiteboard system

Routing the cables
When connecting cables from the SMART UX60 projector to your interactive whiteboard, make sure
that all cables pass between the two interactive whiteboard wall-mounting brackets. Make sure the
cables don’t rest on the wall-mounting brackets.

Installing SMART software
You must install SMART software on the computer connected to your interactive whiteboard system
to access all of its features.
Download SMART software from smarttech.com/software. These pages list the minimum hardware
requirements for each software version. If SMART software is already installed on your computer,
take this opportunity to upgrade your software to ensure compatibility.

Locking the pen tray to your interactive
whiteboard
To learn how to lock the pen tray to your interactive whiteboard, see the SMART Board 800 series
interactive whiteboard user’s guide (smarttech.com/kb/144817).

Chapter 3

Using your interactive
whiteboard system
Using your projector
Using your remote control
Replacing the remote control battery
Using the remote control buttons
Adjusting projector settings
Focusing the image
Adjusting the image
Projector connection diagram
Using your interactive whiteboard
Using the Extended Control Panel (ECP)
Using the RCA connector pod
Using the laptop computer harness
Using the SMART GoWire cable

11
11
12
13
14
21
21
22
24
24
26
26
27

This chapter describes the basic operation of your interactive whiteboard system and explains how to
set up your remote control, retrieve system information, access the projector’s image adjustment
options and integrate your interactive whiteboard system with peripheral devices.

Using your projector
This section explains how to use your projector and its included remote control.

Using your remote control
The projector remote control enables you to access on-screen projector menus and change projector
settings.

CHAPT ER 3
Using your interactive whiteboard system

Replacing the remote control battery
Follow this procedure to replace the remote control battery.

WARNING
l

Reduce the risk associated with a leaking battery in the projector’s remote control by
following these practices:
o

Use only the specified type of coin-cell battery.

Orient the battery’s positive (+) and negative (–) terminals according to the markings
on the remote control.

Remove the battery when the remote control is unused for an extended period.

Do not heat, disassemble, short or recharge the battery, or expose it to fire or high
temperatures.

o
l

Avoid eye and skin contact with the battery if it has a leak.

Dispose of the exhausted battery and product components in accordance with applicable
regulations.

g To replace the remote control battery
1. Hold down the side release on the left side of the battery holder and pull the battery holder
completely out of the remote control.

2. Remove the old battery from the battery holder and replace it with a CR2025 coin-cell battery.

I MPOR TA N T

Align the positive (+) and negative (–) signs on the battery terminals with the correct signs on
the battery holder.
3. Insert the battery holder into the remote control.

CHAPT ER 3
Using your interactive whiteboard system

Using the remote control buttons
The projector remote control enables you to access on-screen menus and change projector settings.
Use the Power button on the remote control or ECP to put the projector into Standby mode or to
turn it on. You can also use the Input button on the remote control or ECP to switch sources on the
projector.

Number

Function

Description

1
2
3

Input
Menu
(Left), (Right),
(Up) and (Down) arrows
Hide

Select a video and audio input source.
Show or hide the projector menus.
Change the menu selections and adjustments.

Freeze, hide or display the image:
l

5
6
7
8
9
10

Mode
Mute
(Power)
(Enter)
(Volume Up)
(Volume Down)

Press once to freeze the image.
For example, you can display a question on
the screen while you check your e-mail.
Press again to hide the image, that is, to
display a black screen.
Press again to return to the live image.

Select a display mode.
Mute audio amplification.
Turn on the projector or put it into Standby mode.
Accept the selected mode or option.
Increase audio amplification volume.
Decrease audio amplification volume.

CHAPT ER 3
Using your interactive whiteboard system

N OTE

The Mute, Volume Up and Volume Down buttons work only if there is an audio source and
speaker system connected to the projector for the currently selected input source.
Adjusting projector settings
The remote control’s Menu button enables you to access the on-screen display to adjust the projector
settings.

I MPOR TA N T

There are no projector menu options on the ECP. Keep your remote control in a safe place because
the ECP is not a substitute for the remote control.
Setting

Use

Image Adjustment menu
Display Mode
Indicates the projector’s display output
(SMART Presentation,
Bright Room, Dark Room, sRGB
and User).
Brightness
Adjusts projector brightness from 0 to
100.
Contrast
Adjusts the difference between the
lightest and darkest parts
of the image from 0 to 100.
Frequency
Adjusts the display data frequency of
the projected image from -5 to 5 to
match the frequency of your
computer’s graphics card.
Tracking
Synchronizes your projector’s display
timing with your computer’s graphics
card from 0 to 63.
H-position
Moves the horizontal position of the
source video left or right from 0 to 100
(relative to the projected image).

Notes

The default is SMART Presentation.

The default is 50.
The default is 50.

The default is 0.
This setting applies to VGA inputs
only.
This setting applies to VGA inputs
only.
Don’t adjust this setting unless you’re
advised to by SMART Support.
Apply this setting only after you make
all boom adjustments.
This setting applies to VGA inputs only
and is useful in situations where the
source video is cut off.

CHAPT ER 3
Using your interactive whiteboard system

Setting

Use

Notes

V-position

Moves the vertical position of the
source video up or down from -5 to 5
(relative to the projected image).

Don’t adjust this setting unless you’re
advised to by SMART Support.

Saturation
Sharpness
Tint
White Peaking

Degamma
Color

Apply this setting only after you make
all boom adjustments.

This setting applies to VGA inputs only
and is useful in situations where the
source video is cut off.
Adjusts the projected image’s color
This setting applies to S-video and
saturation from 0 to 100.
Composite video inputs only.
Adjusts the projected image’s
This setting applies to S-video and
sharpness from 0 to 31.
Composite video inputs only.
Adjusts the image color balance of red This setting applies to S-video and
and green from 0 to 100.
Composite video inputs only.
Adjusts the image color brightness
A value closer to 0 creates a natural
from 0 to 10 while providing more
image and a value closer to 10
vibrant white shades.
enhances brightness.
Adjusts the color performance of the
display from 0 to 3.
Adjusts the Red, Green, Blue, Cyan,
Each color has a default value of 100.
Magenta and Yellow colors on the
Adjustments to the color settings
projector from 0 to 100 to provide
register under the User mode.
custom color and luminance output.

Audio menu
Volume
Adjusts the projector’s volume
amplification from -20 to 20.
Mute
Mutes the projector’s audio output.

The default is 0.
The default is off.
If you mute the projector’s audio output
and then increase or decrease the
volume, the volume is restored
automatically. You can prevent this
from happening by disabling the
volume control.

Disable Volume
Disables the projector’s volume control
Control
and the ECP’s volume control knob.
Closed Captioning Turns closed captioning on or off for
video sources that support closed
captioning.
Closed Captioning Sets the closed captioning language to Typically, CC1 displays U.S. English
Language
CC1 or CC2.
subtitles, while CC2 displays other
regional languages, such as French or
Spanish, depending on television
channel or media setup.

CHAPT ER 3
Using your interactive whiteboard system

Setting

Use

Notes

Projector Functions menu
Auto Signal Detect Enables or disables signal searching of The default is off.
input connectors.
Select On to have the projector
continuously switch inputs until it finds
an active video source.

Lamp Reminder

Turns the lamp replacement reminder
on or off.

Lamp Mode

Adjusts lamp brightness to Standard
or Economy.

Auto Power Off
(minutes)

Zoom

Projector ID

Sets the length of the auto power-off
countdown timer between 1 and 240
minutes.

Adjusts the zoom to the center of the
image in or out from 0 to 30.

Select Off to maintain signal detection
in one input.
This reminder appears 100 hours
before the recommended lamp
replacement.
Standard displays a high-quality,
bright image.
Economy increases the lamp life by
decreasing the brightness of the image.
The default is 120 minutes.
The timer begins to count down when
the projector no longer receives a video
signal. The timer finishes when the
projector enters Standby mode.
Select 0 to turn off the timer.
The default is 0.

Zooming in cuts off the outer edges of
the source video.
Sets the projector’s unique ID number You can refer to this number when
(from 0 to 99) within your organization’s using the network remote management
network.
feature (see Remotely managing your
system through a network interface on
page 59).

CHAPT ER 3
Using your interactive whiteboard system

Setting

Use

Notes

Aspect Ratio

Adjusts the image output to
Fill Screen, Match Input or 16:9.

The default is Fill Screen.
Fill Screen produces an image that
fills the entire screen by stretching and
scaling the source video to match the
projector’s native resolution and aspect
ratio.
Match Input displays the source video
in its native resolution and aspect ratio.
As a result, unused space could appear
along the top and bottom edges of the
screen (letterbox format) or along the
left and right edges of the screen
(pillarbox format).
16:9 displays the source video in 16:9
aspect ratio. As a result, unused space
appears along the top and bottom
edges of the screen. This is
recommended for use with HDTV and
DVD/Blu-ray discs enhanced for
wide-screen televisions.

Startup Screen

Selects the type of startup screen
(SMART, Capture User Startup
Screen or Preview Startup Screen).

See Video format compatibility on
page 29 for descriptions of each mode.
This screen displays when the
projector lamp is starting and a video
source signal isn’t displayed.
SMART displays the default SMART
logo on a blue background.
Capture User Startup Screen closes
the on-screen display menu and
captures the entire projected image.
The captured image is displayed the
next time the on-screen display opens.
(The capture can take up to one
minute, depending on the complexity of
the background graphic.)
Preview Startup Screen enables you
to preview the default or captured
startup screen.

CHAPT ER 3
Using your interactive whiteboard system

Setting

Use

Notes

Set to Default?

Resets projector settings to their
default values.

If you select Yes, all projector settings
reset to their defaults, reversing any
menu changes you made. This action
is irreversible.

USB1 Source

Enables touch for the selected video
source (VGA-1, VGA-2, HDMI or
Disabled) by associating the video
source with the room computer USB
receptacle (USB1) on the ECP.

Don’t adjust this setting unless you
want to reset all of the applied settings,
or unless you’re advised to by a
SMART Support specialist.
The default is VGA-1.
When the user switches to the video
source you select in this setting, the
interactive whiteboard recognizes
touch from the device connected to the
room computer USB receptacle on the
ECP.
Selecting Disabled disables the room
computer USB receptacle on the ECP.

USB2 Source

Enables touch for the selected video
source (VGA-1, VGA-2, HDMI or
Disabled) by associating the video
source with the laptop USB receptacle
(USB2) on the ECP.

This setting was introduced in DDP
firmware version 1.0.0.4.
The default is VGA-2.
When the user switches to the video
source you select in this setting, the
interactive whiteboard recognizes
touch from the device connected to the
laptop USB receptacle on the ECP.
Selecting Disabled disables the laptop
USB receptacle on the ECP.
This setting was introduced in DDP
firmware version 1.0.0.4.

Network menu
Network and VGA Activates the projector’s VGA Out and
Out
RJ45 connector and network features.
Status
Displays the current network status
(Connected, Disconnected or Off).
DHCP
Displays the status of the network’s
Dynamic Host Configuration Protocol
(DHCP) as On or Off.

Password
Reminder

E-mails the network password to the
predefined e-mail recipient.

The default is off.
The default is on.
On enables a DHCP server on the
network to automatically assign an IP
address to the projector.
Off enables an administrator to assign
an IP address manually.
See Web page management on page
59 to set up a destination e-mail
address.

CHAPT ER 3
Using your interactive whiteboard system

Setting

Use

IP Address

Displays the projector’s current IP
To change the projector’s IP address,
address in values between 0.0.0.0 and use the RS-232 connector (see
255.255.255.255.
Network controls on page 75) or use a
DHCP server to assign a dynamic IP
address, and then set a static IP
address using the network remote
management feature (see Remotely
managing your system through a
network interface on page 59).
Displays the projector’s subnet mask
number in values between 0.0.0.0 and
255.255.255.255.
Displays the projector’s default
network gateway in values between
0.0.0.0 and 255.255.255.255.
Displays the projector’s primary
domain name number in values
between 0.0.0.0 and 255.255.255.255.
Displays the projector’s MAC address
in xx-xx-xx-xx-xx-xx format.
Displays the projector’s workgroup
You can set the projector’s workgroup
name as set by an administrator
name using the remote management
(maximum 12 characters).
features (see Remotely managing your
system through a network interface on
page 59 and Remotely managing your
system through an RS-232 serial
interface on page 67).
Displays the projector’s name as set
You can set the projector’s name using
by an administrator (maximum 12
the remote management features (see
characters).
Remotely managing your system
through a network interface on page 59
and Remotely managing your system
through an RS-232 serial interface on
page 67).
Displays the projector’s location as set You can set the projector’s location
by an administrator (maximum 16
using the remote management features
characters).
(see Remotely managing your system
through a network interface on page 59
and Remotely managing your system
through an RS-232 serial interface on
page 67).

Subnet Mask

Gateway

DNS

MAC Address
Group Name

Projector Name

Location

Notes

CHAPT ER 3
Using your interactive whiteboard system

Setting

Use

Notes

Contact

Displays the contact name or number
for projector support as set by an
administrator (maximum 16
characters).

You can set the contact name or
number using the remote management
features (see Remotely managing your
system through a network interface on
page 59 and Remotely managing your
system through an RS-232 serial
interface on page 67).

Language menu
Language
Selects language preference.

Projector menu support is available in
English (default), Chinese (Simplified),
Chinese (Traditional), Czech, Danish,
Dutch, Finnish, French, German,
Greek, Italian, Japanese, Korean,
Norwegian, Polish, Portuguese
(Brazil), Portuguese (Portugal),
Russian, Spanish and Swedish.

Information menu
Lamp Hours
Displays the current number of lamp
Always reset the lamp hours after you
usage hours from 0 to 4000 hours from replace a lamp, because lamp service
when it was last reset.
reminders are based on the current
hours of use. See Resetting the lamp
hours on page 41 for details on the
lamp hours reset procedure.
Input
Displays the currently displayed video
input source (VGA-1, VGA-2,
Composite, S-Video, HDMI or
None).
Resolution
Displays the projector’s most recently If there is no current video input source
detected video source signal resolution signal, this setting displays the last
and refresh rate.
known source signal image resolution
and refresh rate.
Firmware Version Displays the projector’s digital display
processor (DDP) firmware version in
x.x.x.x format.
MPU Version
Displays the projector microprocessor
unit (MPU) firmware version in x.x.x.x
format.
Network Version Displays the projector’s network
If you haven’t enabled the Network
communications processor firmware
and VGA Out setting, this setting is
version in x.x.x.x format.
unable to display the projector’s
network communications processor
firmware version and displays 0.0.0.0
instead.
Model Number
Displays the projector’s model number.
Serial Number
Displays the projector’s serial number.

CHAPT ER 3
Using your interactive whiteboard system

Focusing the image
Use the focus dial located on the bottom of the SMART UX60 projector to focus the projected image.
g To focus and adjust the image
Turn the focus dial clockwise or counterclockwise until the image is in focus.

Adjusting the image
Refer to these notes when adjusting the projected image as described in the included SMART Board
880ix interactive whiteboard system installation guide (smarttech.com/kb/149616).
Refer to these notes when adjusting the projected image as described in the included SMART Board
885ix interactive whiteboard system installation guide (smarttech.com/kb/149616) or SMART Board
885ix-SMP interactive whiteboard system installation guide (smarttech.com/kb/170129).
l

While adjusting the projected image size, shape and location, use the projector’s default
background so that you can see the full projected image clearly. Don’t use other images, which
might be cropped or scaled by the projector and result in a misleading projected image size,
shape, and location.

Use the mechanical adjustments described in the installation document to make all physical
image adjustments. Don’t use the projector’s on-screen menu options during the projector
alignment process.

Make sure that the screws supporting the adjustment module are tightened so the projector
doesn’t move on the wall-mounting bracket’s track. Also, make sure that the image adjustment
restrictors (screws and collars) are loosened when adjusting the image, or image adjustment
will be difficult or impossible.

Use only the color-coded control knobs on the top of the projector’s adjustment module and
always unlock the locking ring to adjust the projector’s image.

CHAPT ER 3
Using your interactive whiteboard system

Don’t touch the projector lens or mirror. This can disturb the focus or quality of image that your
projector displays.

When adjusting keystone (tilt), ensure that the top and bottom edges of the image are
horizontal before you position the left and right edges of the image relative to your interactive
whiteboard.

To fine-tune the image, you might need to repeat all steps described in the installation
document in smaller increments.

Projector connection diagram
You can connect a variety of peripheral devices to your projector, including DVD/Blu-ray players,
VCRs, document cameras, digital cameras and high-definition sources, as well as peripheral device
outputs such as a secondary projector or a flat-panel display and powered speakers.

N OTE

You might need to purchase third-party adapters to connect certain peripheral devices.

CHAPT ER 3
Using your interactive whiteboard system

No.

Connector

Connect to:

3.5 mm phone jack audio output

Speakers (not included)

3.5 mm phone jack audio input (×2)

Audio sources associated with primary and
secondary computers

DB15F RGB video output (VGA Out)

Secondary display (not included)

DB15F RGB video input (VGA 1)

Primary computer (not included)

DB15F RGB video input (VGA 2)

Secondary computer (not included) through
VGA connection kit

DB9 RS-232F

ECP cable harness

RCA composite video input
(and left and right RCA audio input)

Video source (not included)
through RCA connector pod

HDMI input

High-definition video source (not included)

Power

Mains power supply

USB B

Computer (for service access only)

RJ45

Network (for web page management and
SNMP access)

4-pin mini-DIN S-video input
(and left and right RCA audio input)

Video source (not included)

7-pin mini-DIN

ECP cable harness

4-pin power mini-DIN 5V/2A output

ECP cable harness

3-pin power mini-DIN 5V/1A output

[Not used]

N OTES
l

To connect your SMART Board 800 series interactive whiteboard see the SMART Board
885ix interactive whiteboard system installation guide (smarttech.com/kb/149616) or
SMART Board 885ix-SMP interactive whiteboard system installation guide
(smarttech.com/kb/170129).

To connect accessories to your SMART Board interactive whiteboard, refer to the
documents included with the accessories and consult the SMART Support website
(smarttech.com/support) for additional information.

CHAPT ER 3
Using your interactive whiteboard system

Using your interactive whiteboard
Refer to the SMART Board 800 series interactive whiteboard user’s guide
(smarttech.com/kb/144817) for more information on using your interactive whiteboard.
When you connect your SMART Board interactive whiteboard to a computer with SMART software,
you can access the full capabilities of your interactive whiteboard.
For more information on this software, press the Help button on your interactive whiteboard pen tray.
For additional resources, go to smarttech.com, click the flag icon to the right of the SMART logo, and
then select your country and language. In the Support section of this website, you’ll find up-to-date,
product-specific information, including setup instructions and specifications. The
SMART Learning Space (learningspace.smarttech.com) also has free learning resources, hands-on
lessons and information on how to get more training.

Using the Extended Control Panel (ECP)
The ECP gives you control of the basic operations of your interactive whiteboard system. Press the
Power button on the ECP or remote control to put the projector system into Standby mode or turn it
on. Press the Input button on the ECP or remote control to switch sources on the projector.

I MPOR TA N T
l

There are no projector menu options on the ECP. Keep your remote control in a safe place
because the ECP is not a substitute for the remote control.

Do not disconnect cables from the ECP to connect peripheral devices because you could
disconnect controls for your interactive whiteboard.

N OTE

Low Power mode reduces your interactive whiteboard system’s power consumption when it is in
Standby mode.
To set the projector system to enter Low Power mode automatically whenever it enters Standby
mode, hold down the Power
seconds, the Power
enabled.

and Input buttons at the same time for five seconds. After five

button blinks amber for two seconds to indicate that Low Power mode is

CHAPT ER 3
Using your interactive whiteboard system

The following diagram and table describe the components of the ECP.

Number

Function

Left side
1

USB A receptacle (for USB drives)

N OTE

USB drives that you connect to this receptacle are only accessible to the room
computer (the computer connected to the USB 1 receptacle).
Front
2

Power

Volume control

Input selection

button and status indicator light

Back
5

Two mini USB B receptacles (connect to room computer and laptop)

11-pin connector (connects to ECP cable harness)

4-pin connector (for room control)

N OTE

Use an SBX8 series control cable (Part No. SB8-CTRL) to convert the 4-pin connector to a DB9
RS-232 connector for use with a third-party room control system. An SBX8 series control cable is
included with SMART Board 800ix-SMP interactive whiteboard systems. Alternatively, you can
purchase an SBX8 series control cable from your local SMART reseller.

CHAPT ER 3
Using your interactive whiteboard system

TIP

If your computer has an HDMI output, you can connect a USB cable from your computer to either of
the USB B receptacles on the ECP and an HDMI cable from your computer to the HDMI connector
on the projector. Associate the HDMI source with the appropriate USB receptacle (see Adjusting
projector settings on page 14). Press the Input button on the ECP to switch to the HDMI input.

Using the RCA connector pod
The RCA connector pod is an optional accessory for the SMART Board 800ix interactive whiteboard
system. Purchase this item from your authorized SMART reseller.
The following diagram and table describe the components of the RCA connector pod.

Number

Function

RCA composite video input jack (for peripheral devices such as a DVD/Blu-ray
player)
RCA audio jack (right input)
RCA audio jack (left input)

2
3

Using the laptop computer harness
The laptop computer harness enables you to connect a laptop to your interactive whiteboard system
(see Connecting peripheral sources and outputs on page 32).

CHAPT ER 3
Using your interactive whiteboard system

Using the SMART GoWire cable
The SMART GoWire cable is a USB to USB connection that enables you to use SMART Meeting Pro
software on computers where the application isn’t installed.

N OTES
l

A SMART GoWire cable is included with SMART Board 800ix-SMP interactive whiteboard
systems.

The SMART GoWire cable can only be used with Windows operating systems.

If you’re using a computer that doesn’t have the software installed, connect the computer to the
interactive whiteboard system using the SMART GoWire cable.
The SMART Meeting Pro icon
appears in the notification area on your computer once you connect
your SMART GoWire cable. Click the icon to access additional tools and to configure your hardware
and software settings.

I MPOR TA N T

Ensure that Autoplay is enabled on your computer before you connect the auto-launch cable. Go to
smarttech.com/support for more information.
For more information on SMART Meeting Pro software, search for the SMART Meeting Pro software
release notes in smarttech.com/support.

Chapter 4

Integrating other devices
Video format compatibility
Native video format
Video format compatibility
HD and SD signal format compatibility
Video system signal compatibility
Connecting peripheral sources and outputs

29
29
30
31
31
32

This chapter provides information on integrating your SMART Board 800ix interactive whiteboard
system with peripheral devices.

Video format compatibility
Your projector has a native video format and various video format compatibility modes. You can
change image appearances for certain formats and compatibilities.

Native video format
The following table lists the native VESA RGB video format for the projector.
Resolution

Mode

Aspect ratio Refresh rate Horizontal
(Hz)
frequency
(kHz)

Pixel clock
(MHz)

1280 × 800

WXGA

16:10

83.5

CHAPT ER 4
Integrating other devices

Video format compatibility
The following tables list the projector’s compatible VESA RGB video formats by resolution, which
you can adjust by using the aspect ratio commands described in Adjusting projector settings on page
14.
Resolution

Mode

Aspect ratio

Refresh rate (Hz) “Match Input”
appearance

720 × 400
640 × 480
800 × 600
800 x 600
800 × 600
800 × 600
800 × 600
800 × 600
800 × 600
800 × 600
832 × 624
1024 × 768
1024 × 768
1024 × 768
1024 × 768
1024 × 768
1152 × 864
1280 × 768
1280 × 960
1280 × 960
1280 × 960
1280 × 1024
1280 × 1024
1600 × 1200
1600 × 1200

720×400_85
VGA 60
VGA 72
VGA 75
VGA 85
SVGA 56
SVGA 60
SVGA 72
SVGA 75
SVGA 85
MAC 16"
XGA 60
XGA 70
XGA 75
XGA 85
MAC 19"
SXGA 75
WXGA 60
Quad VGA 60
Quad VGA 85
SXGA3 60
SXGA3 75
SXGA3 85
SXGA+
UXGA_60

9:5
4:3
4:3
4:3
4:3
4:3
4:3
4:3
4:3
4:3
4:3
4:3
4:3
4:3
4:3
4:3
4:3
1.67:1
4:3
4:3
5:4
5:4
5:4
4:3
4:3

85.039
59.94
72.809
75
85.008
56.25
60.317
72.188
75
85.061
74.55
60.004
70.069
75.029
84.997
74.7
75
60
60
85.002
60.02
75.025
85.024
59.978
60

Letterbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Letterbox
Letterbox
Letterbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox
Pillarbox

CHAPT ER 4
Integrating other devices

HD and SD signal format compatibility
The following tables list the projector’s high definition and standard definition format signal
compatibility, which you can adjust by using the aspect ratio commands described in Adjusting
projector settings on page 14.
Signal format

Aspect ratio

Horizontal
frequency (kHz)

Vertical
frequency (Hz)

“Match Input”
appearance

480i (525i)
480p (525p)
576i (625i)
576p (625p)
720p (750p)
720p (750p)
1080i (1125i)
1080i (1125i)
1080p (1125p)
1080p (1125p)

4:3
4:3
5:4
5:4
16:9
16:9
16:9
16:9
16:9
16:9

15.73
31.47
15.63
31.25
45
37.5
33.75
28.13
67.5
56.25

59.94
59.94
50
50
59.94
50
59.94
50
59.94
50

Full screen
Full screen
Pillarbox
Pillarbox
Letterbox
Letterbox
Letterbox
Letterbox
Letterbox
Letterbox

N OTE

Your projector is HD Ready. Its native resolution supports a pixel-perfect display of 720p source
content. However, because the projector compresses 1080i source content to fit its native
resolution, it doesn’t support a pixel-perfect display of 1080i source content.

Video system signal compatibility
The following tables list the projector’s video system signal compatibility, particularly for signals
delivered over S-Video and Composite video connectors, which you can adjust by using the aspect
ratio commands described in Adjusting projector settings on page 14.
Video mode

Aspect ratio

Horizontal
frequency (kHz)

Vertical
frequency (Hz)

Color signal
(MHz)

NTSC
PAL
SECAM
PAL-M
PAL-N
PAL-60
NTSC 4.43

4:3
4:3
4:3
4:3
4:3
4:3
4:3

15.73
15.63
15.63
15.73
15.63
15.73
15.73

59.94
50
50
59.94
50
59.94
59.94

3.58
4.43
4.25 and 4.41
3.58
3.58
4.43
4.43

CHAPT ER 4
Integrating other devices

Connecting peripheral sources and outputs
Follow these instructions if you have a peripheral device to connect to your interactive whiteboard
system.

N OTES
l

Measure the distance between the projector and the peripheral device you want to connect.
Make sure each cable is long enough, has plenty of slack and can be placed safely in your
room without presenting a trip hazard.

Do not disconnect cables from the ECP to connect peripheral devices because you could
disconnect controls for your interactive whiteboard.

Don’t connect SBA-L projection audio system speakers to the RCA connector pod. Connect
these speakers to the projector connection panel using a dual-channel (left and right) RCA
plug-to-3.5 mm phone connector (included with the speakers).

The composite video connector and associated dual channel audio inputs on the projector
and optional RCA connector pod are for input only. These RCA jacks don’t provide an output
signal.

g To connect a laptop to a SMART Board 800ix interactive whiteboard system
1. Connect a USB cable from the laptop computer to the ECP.
2. Connect a VGA cable from the laptop computer to the projector.
OR
Connect an HDMI cable from the laptop computer to the projector.
3. Press the Input button on the ECP or remote control to switch input sources to the laptop
computer.
g To connect a laptop to a SMART Board 800ix-SMP interactive whiteboard system
1. Connect the laptop computer to the SMART GoWire cable, and then connect the
SMART GoWire cable to the CAT 5 USB extender.
OR
Connect the laptop computer directly to the CAT 5 USB extender.

CHAPT ER 4
Integrating other devices

2. Connect a VGA cable from the laptop computer to the VGA connection kit.
OR
Connect an HDMI cable from the laptop computer to the projector.
3. Press the Input button on the ECP or remote control to switch input sources to the laptop
computer.
g To connect a DVD/Blu-ray player or similar device
1. If you have speakers installed, turn the volume dial on the ECP all the way down to prevent
buzzing or sparking.
2. Connect your peripheral device’s input cables to the receptacles on the projector or to the
optional RCA connector pod.
3. Press the Input button on the ECP or remote control to switch input sources to the peripheral
device.
4. Restore the volume on the ECP’s volume dial.

Chapter 5

Maintaining your interactive
whiteboard system
Maintaining your interactive whiteboard
Cleaning the projector
Focusing and adjusting the projector image
Replacing the projector lamp
Removing and replacing the projector lamp module
Resetting the lamp hours

35
35
36
37
37
41

This chapter includes methods for properly cleaning and preventing damage to your
SMART Board 800ix interactive whiteboard system.

Maintaining your interactive whiteboard
For information on maintaining your interactive whiteboard, see the SMART Board 800 series
interactive whiteboard user’s guide (smarttech.com/kb/144817).

Cleaning the projector
W

WARNING

Cleaning a wall-mounted projector can result in a fall or injury. Use caution when climbing a ladder,
and consider removing the projector from its wall-mounting bracket to clean it.

C A U TI ON
l

Never touch the mirror with your hands or a brush, and do not scrub the surface of the mirror
with the supplied cleaning cloth. Instead, use the supplied cleaning cloth to clean the mirror
with a light touch, and do not put any cleaning solvents on the cloth or the mirror.

CHAPT ER 5
Maintaining your interactive whiteboard system

Before you clean the projector, press the Power button twice on the ECP or remote
control to put the system in Standby mode, and then allow the lamp to cool for at least 30
minutes.

Do not spray cleaners, solvents or compressed air directly on the projector. Do not use spray
cleaners or solvents near any part of the projector because they can damage or stain the unit.
Spraying the system could spread a chemical mist on some of the projector’s components
and lamp, resulting in damage and poor image quality.

Do not allow liquids or commercial solvents of any kind to flow into the projector base or
head.

I MPOR TA N T
l

When cleaning the interactive whiteboard system:
o

Wipe the exterior of the projector with a lint-free cloth.

If necessary, use a soft cloth moistened with a mild detergent to clean the projector
housing.

Do not use abrasive cleaners, waxes or solvents.

When cleaning the projector’s mirror:
l

Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow off
dust. Never touch the mirror with your bare hands or a brush.

If wiping the mirror is unavoidable, wear protective gloves and gather the cleaning cloth into a
ball. Gently run the cleaning cloth across the mirror like you would a feather duster.

When cleaning the projector’s lens:
l

Use a bellows bulb or air blower bulb (commonly found in audio-visual supply stores) to blow off
dust. Never touch the lens with your bare hands or a brush.

If wiping the lens is unavoidable, wear protective gloves and gather the cleaning cloth into a
ball. Gently run the cleaning cloth across the lens from the center to the edge, using the
cleaning cloth like you would a feather duster.

Focusing and adjusting the projector image
For information on focusing and adjusting the projector image, see Focusing the image on page 21
and Adjusting the image on page 21.

CHAPT ER 5
Maintaining your interactive whiteboard system

Replacing the projector lamp
This section provides detailed instructions for replacing the projector lamp module.

Removing and replacing the projector lamp module
Eventually the lamp module will dim, and a message will appear reminding you to replace the lamp.
Make sure you have a replacement projector lamp before proceeding with the following instructions.

WARNING
l

See smarttech.com/compliance for the projector’s MSDS documents.

Replace the lamp when the projector displays its lamp life warning message. If you continue
to use the projector after this message appears, the lamp can shatter or burst, scattering
glass throughout the projector.

If the lamp shatters or bursts, leave and then ventilate the area.
Next do the following:
o

Avoid touching the glass fragments because they can cause injury.

Wash your hands thoroughly if you have come into contact with lamp debris.

Thoroughly clean the area around the projector, and discard any edible items placed in
that area because they could be contaminated.

Call your authorized SMART reseller for instructions. Do not attempt to replace the
lamp.

Replacing the lamp in a wall-mounted projector can result in a fall or injury. Use caution when
climbing a ladder, and consider removing the projector from the wall-mounting bracket to
replace the lamp.

Uncovering the lamp while the projector is mounted on the wall-mounting bracket can lead to
product damage or personal injury from falling pieces of glass if the lamp is broken.

CHAPT ER 5
Maintaining your interactive whiteboard system

When replacing the projector lamp:
o

Put the projector into Standby mode and wait 30 minutes for the lamp to cool
completely.

Do not remove any screws other than those specified in the lamp replacement
instructions.

Wear protective eyewear while changing the lamp. Failure to do so can cause injuries
including loss of eyesight if the lamp shatters or bursts.

Use only replacement lamps approved by SMART Technologies. Contact your
authorized SMART reseller for replacement parts.

Never replace the lamp assembly with a previously used lamp assembly.

Always handle the fragile lamp assembly with care to prevent premature lamp failure or
exposure to mercury. Use gloves when touching the lamp. Do not touch the lamp with
your fingers.

Recycle or dispose of the lamp as hazardous waste in accordance with local
regulations.

You need a Phillips No. 2 screwdriver and a flat screwdriver to complete these procedures.
g To remove the old lamp
1. Press the Power
Standby mode.

button twice on the remote control or the ECP to put the projector into

2. Wait at least 30 minutes for the projector to cool down.
3. Disconnect the power cable from the wall outlet.

CHAPT ER 5
Maintaining your interactive whiteboard system

4. Pull the lamp cover forward and remove it from the projector. Put the lamp cover in a safe
place.

TIP

If the cover is difficult to remove, insert a flat screwdriver or small coin into the slot on the
bottom of the lamp cover to gently pry the cover open.
5. Use a Phillips screwdriver to loosen the two captive screws from the bottom of the lamp
module.

N OTE

Don’t try to remove these screws. Captive screws can’t be removed, but they must be loose.
6. Use the handle on the bottom of the lamp module to slide out the lamp and remove it from the
projector.

CHAPT ER 5
Maintaining your interactive whiteboard system

g To put the new lamp module into the projector
1. Remove the new lamp module from its packaging.
2. Carefully place the lamp module into the projector using the handle on the top of the module.
Hold the lamp module vertically and guide it into its slot. Gently press the power end of the
lamp module against the projector to ensure the power plug makes contact with the projector’s
power receptacle.

3. Use the Phillips screwdriver to tighten the captive screws.
4. Carefully slide the lamp cover back onto the projector.
5. Connect the power cable to the wall outlet.
6. Press the Power button once on the remote control or ECP to confirm that the projector is
operating and that the lamp module is correctly installed.
7. Put the old lamp in a secure container, and handle it gently until you recycle it.
g To finish the projector lamp installation
1. Turn on the projector.
2. Access the service menu to reset the lamp hour counter (see Resetting the lamp hours on next
page).
3. Activate the projector’s alert e-mails and lamp warnings if they’ve been deactivated (see E-mail
alerts on page 65 and Control panel on page 60).

CHAPT ER 5
Maintaining your interactive whiteboard system

Resetting the lamp hours
After you replace the lamp module, you need to access the projector service menu and reset the lamp
hours. To prevent accidental errors, only a system administrator should perform this procedure.

N OTE

Always reset the lamp hours after you replace the lamp, because lamp service reminders are based
on the current hours of use.
g To reset the lamp hours
1. Using the remote control, press the following buttons quickly to access the service menu:
Down, Up, Up, Left, Up.

C A U TI ON

Do not adjust any settings in the service menu other than those listed in this guide. Changing
other settings can damage or affect the operation of your projector and may invalidate your
warranty.
2. Scroll down to Lamp Hour Reset, and then press Enter.

C A U TI ON

Do not reset the lamp hours unless you have just replaced the lamp module. Resetting the
lamp hours on an old lamp can damage your projector as a result of lamp failure.
3. Scroll down to the Exit field, and press Enter to exit the projector service menu.

Chapter 6

Troubleshooting your interactive
whiteboard system
Before you start
Locating status lights
Locating serial numbers
Determining you interactive whiteboard system’s status
Resolving interactive whiteboard issues
Resolving operation issues
Resolving connection issues
Resolving controller module issues
Resolving projector issues
Resolving projector errors
Your projector stops responding
The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears
The “Lamp Failure” message appears
The projector Power and Service lights are off
Resolving image issues
Loss of signal
Partial, scrolling or incorrectly displayed image
Unstable or flickering image
Frozen image
The image from your connected laptop computer isn’t projected
Unaligned projected image
Resolving audio issues
Resolving network communication issues
Resolving ECP issues
Accessing the service menu
Retrieving your password
Resetting the projector
Transporting your interactive whiteboard system

44
44
44
46
47
47
47
48
48
48
49
49
50
50
51
51
52
52
53
53
53
54
55
55
55
56
56
57

CHAPT ER 6
Troubleshooting your interactive whiteboard system

This chapter provides basic troubleshooting information for your interactive whiteboard system.
For issues not covered in this chapter, consult the SMART Support website (smarttech.com/support)
or contact your authorized SMART reseller (smarttech.com/where).

Before you start
Before you troubleshoot your interactive whiteboard system or contact your authorized SMART
reseller or SMART Support for assistance, you need to do the following:
l

Locate your interactive whiteboard system’s status lights

Locate your interactive whiteboard system’s serial numbers

Locating status lights
You interactive whiteboard system consists of several components, which have their own status
lights:
l

Your interactive whiteboard’s Ready light is located on the pen tray.

Your projector’s Power ( ) and Service (

The ECP’s Power button (see Using the Extended Control Panel (ECP) on page 24) also
functions as a status light.

) lights are located on the bottom of the projector.

Locating serial numbers
The SMART Board 800 series interactive whiteboard serial number is located on the lower-right edge
of your interactive whiteboard’s frame. For more information, see the SMART Board 800 series
interactive whiteboard user’s guide (smarttech.com/kb/144817).

CHAPT ER 6
Troubleshooting your interactive whiteboard system

The SMART UX60 projector serial number is located on the top of the projector.

TIP

You can also access the projector’s serial number through the on-screen menu. For more
information, see Adjusting projector settings on page 14.
The ECP has its own serial number, which is different from the interactive whiteboard serial number.
The ECP serial number is located on the bottom of the ECP.

For the locations of serial numbers on other components and accessories, see
smarttech.com/support.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

Determining you interactive whiteboard system’s
status
Use the following table to determine the status of your interactive whiteboard system:

Projector
Power light

Projector
Service light

ECP light

Ready light

Solid green

Projected
image

Touch and
pen control

Status and related
troubleshooting

Correct

Full control

The system is operating normally.

Normal operating statuses
Solid green

Off

If image or sound issues occur, see
the remaining sections of this chapter
for troubleshooting information.
Flashing green Off

Flashing green Off

None

The system is starting up.

Solid amber

Off

Solid amber

Off

None

The system is in Standby mode.

Flashing
amber

Off

Flashing
amber

Off

None

The system is entering Standby
mode.

Solid green

Off

Solid green

Solid amber

N/A

None

The interactive whiteboard’s
controller module is starting up.
If this process takes longer than 10
seconds, see Resolving controller
module issues on page 48.

Solid green

Off

Solid green

Flashing
amber

N/A

The interactive whiteboard’s
controller module is ready to receive a
firmware update or is applying a
firmware update.
If the Ready light flashes amber but
no firmware update appears on the
screen, see Resolving controller
module issues on page 48.

Error statuses
Solid green

Off

Solid green

Incorrect

Full control

There’s an issue with the projected
image.
See Resolving image issues on page
51.

Solid green

Off

Solid green

Correct

None

There’s an issue with the interactive
whiteboard.
See Resolving operation issues on
next page.

Solid green

Off

Solid green

Flashing green Correct

Touch only

SMART Product Drivers isn’t
installed or running correctly on the
connected computer.

Solid green

Off

Solid green

Off

None

There’s an issue with the connections
between the interactive whiteboard
and the other components of the
system.

N/A

OR
Solid red

See Resolving connection issues on
next page.
Solid green

Off

Off
OR
Solid red

N/A

The ECP isn’t receiving power.
See Resolving ECP issues on page
55.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

Projector
Power light

Projector
Service light

ECP light

Ready light

Solid amber

Flashing red

N/A

Projected
image

Touch and
pen control

Status and related
troubleshooting

None

N/A

There’s an issue with the projector
lamp.
See The “Lamp Failure” message
appears on page 50.

Off

Flashing red

Solid amber

Off

None

The projector’s operating temperature
has been exceeded.
See The “Projector Overheated”, “Fan
Failure” or “Color Wheel Failure”
message appears on page 49.

Off

Solid red

N/A

None

N/A

There’s an issue with the projector’s
fan or color wheel.
See The “Projector Overheated”, “Fan
Failure” or “Color Wheel Failure”
message appears on page 49.

Off

None

The projector power cable isn’t
properly connected.
OR
There’s an issue with the mains
power supply (for example, the circuit
breaker is off).

Resolving interactive whiteboard issues
This section includes information on resolving issues with your interactive whiteboard.
For information not covered in this section, see the SMART Board 800 series interactive whiteboard
user’s guide (smarttech.com/kb/144817).

Resolving operation issues
To resolve operation issues, complete the following tasks:
l

Confirm that the camera system cable is connected to the back of the pen tray.

Perform the calibration procedure documented in the SMART Board 800 series interactive
whiteboard user’s guide (smarttech.com/kb/144817).

If necessary, complete additional troubleshooting with the guidance of SMART Support using
SMART Board Diagnostics.

Resolving connection issues
To resolve connection issues, complete the following tasks:
l

Confirm that the ECP cable harness’s 4-pin mini-DIN connector is properly connected to the
5V 2A connector on the projector.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

Confirm that the ECP cable harness’s DB9M RS-232 connector is properly connected to the
Control connector on the projector.

Confirm that the USB cable, which is located on the underside of the pen tray, is properly
connected from the interactive whiteboard to the ECP.

Confirm that the USB cable is properly connected from a fully functional USB receptacle on the
computer to the correct USB receptacle on the ECP.

Confirm that the projector’s on-screen menu option for the USB receptacle is set to the correct
video source.

If necessary, complete additional troubleshooting on any devices between the USB connection
from the computer to the interactive whiteboard system, including any USB hubs and
extension cables.

N OTES
o

If you’re using the CAT 5 USB extender, see Troubleshooting tips for the CAT 5 USB
extender for SMART Board 800 series interactive whiteboards
(smarttech.com/kb/147499).

Computers connected to the ECP override computers connected to the CAT 5 USB
extender. If you connect two computers to the ECP, any computer connected to the
CAT 5 USB extender doesn’t have a data connection to the interactive whiteboard.

Resolving controller module issues
If the controller module takes longer than 10 seconds to start up, disconnect the interactive
whiteboard’s power cable, wait 10 seconds, and then reconnect it.
If the issue persists, update the firmware as documented in the SMART Board 800 series interactive
whiteboard user’s guide (smarttech.com/kb/144817).
If the Ready light indicates that a firmware update is in progress but no update is actually taking
place, disconnect the interactive whiteboard’s power cable, wait a few seconds, and then reconnect
it.

Resolving projector issues
Resolving projector errors
System administrators can resolve the following projector errors on their own prior to contacting
SMART Support. Performing initial troubleshooting on your projector will reduce the time of a support
call.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

Your projector stops responding
If your projector stops responding, perform the following procedure.
g To restart an unresponsive projector
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
3. Connect the power cable, and then turn on the projector.
The “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears
If the “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” message appears and the
projector stops projecting an image, one of the following issues is occurring:
l

The projector is overheating internally because of blocked air vents or an internal temperature
over 131°F (55°C).

The temperature outside the projector is too high.

One of the fans has failed.

The projector has a color wheel issue.

g To resolve the “Projector Overheated”, “Fan Failure” or “Color Wheel Failure” error
1. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
2. If your room is hot, lower the temperature if possible.
3. Ensure that nothing is blocking the projector’s air intake and exhaust.
4. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
5. Connect the power cable, and then turn on the projector.
6. Adjust the fan speed using the service menu.
7. If the previous steps don’t resolve the issue, put the projector into Standby mode, disconnect
the power cable, and then contact your authorized SMART reseller.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

The “Lamp Failure” message appears
If the “Lamp Failure” message appears, one of the following issues is occurring:
l

The lamp is overheating, likely due to blocked air vents.

The lamp has reached the end of its life.

The projector has an internal problem.

g To resolve the “Lamp Failure” error
1. Restart the projector (see Your projector stops responding on previous page).
2. Check the remaining lamp hours using the on-screen menu (see Adjusting projector settings on
page 14).
If the lamp has more than 2000 hours of use, it’s near the end of its lifespan.
3. Replace your lamp as described in Removing and replacing the projector lamp module on page
37.
4. If replacing the lamp module doesn’t resolve the issue, put the projector into Standby mode,
disconnect the power cable, and then contact your authorized SMART reseller.
The projector Power and Service lights are off
If the projector Power and Service lights are both off, one of the following issues is occurring:
l

There was a power outage or a power surge.

A circuit breaker or a safety switch was tripped.

The projector isn’t connected to the power source.

The projector has an internal problem.

g To resolve the unlit projector Power and Service lights issue
1. Check the power source, and then make sure that all cables are connected.
2. Confirm that the projector is connected to an active power outlet.
3. Make sure the pins on the connectors aren’t broken or bent.
4. Connect the power cable, and then turn on the projector.
5. If the previous steps don’t resolve the issue, disconnect the power cable and then contact your
authorized SMART reseller.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

Resolving image issues
To resolve common image issues, complete the following tasks:
l

Ensure the computer or other video source is on and set to display a resolution and refresh rate
supported by the projector (see Video format compatibility on page 29).

Ensure the video source is properly connected to the projector.

Press the Input Select button on the remote control or ECP to switch to the correct video
source.

If these tasks don’t resolve the issue, refer to the following sections for additional troubleshooting
information.
Loss of signal
If a video source signal is not detected, out of
range of the projector’s support video modes or
the signal is being switched to a different device
or input, the projector doesn’t show a source
signal and instead displays the SMART logo on
a blue screen.

g To resolve signal loss issues
1. Wait approximately 45 seconds for the image to synchronize. Some video signals require a
longer synchronization period.
2. If the image doesn’t synchronize, check the cable connections to the projector and the ECP.
3. Ensure that the image signal is compatible with the projector (see Video format compatibility
on page 29).
4. If there are any extension cables, switch boxes, connection wall plates or other devices in the
video connection from the computer to the projector, temporarily remove them to ensure they
are not causing the video signal loss.
5. If your projector still doesn’t show a source signal, contact your authorized SMART reseller.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

Partial, scrolling or incorrectly displayed image

N OTES
l

The following procedure applies to Windows XP operating systems on desktop computers
only.

This procedure may vary depending on your version of Windows operating system and your
system preferences.

g To resolve a partial, scrolling or incorrectly displayed image
1. Select Start > Control Panel.
2. Double-click Display.
The Display Properties window appears.
3. Click the Settings tab.
4. Verify that your display resolution setting is WXGA (1280 × 800).
5. Click Advanced, and then click the Monitor tab.
6. Verify that the screen refresh rate is 60 Hz.
Unstable or flickering image
If the projector’s image is unstable or flickering, you could have different frequency or tracking
settings on your input source than on your projector.

I MPOR TA N T

Write down your setting values before adjusting any of the settings in the following procedure.
g To resolve your unstable or flickering image
1. Adjust the Frequency, Tracking, H-position and V-position settings in the on-screen menu.
See Adjusting projector settings on page 14.
2. Check the display mode of your computer’s graphics card. Make sure it matches one of the
projector’s compatible signal formats (see Video format compatibility on page 29). Refer to
your computer’s manual for more information.
3. Configure the display mode of your computer’s graphics card to make it compatible with the
projector. Refer to your computer’s manual for more information.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

4. Optionally, reset the projector as described in Resetting the projector on page 56 to adjust the
frequency and tracking to their original values.

I MPOR TA N T

This action resets all values to their defaults.
Frozen image
If your projector has a frozen image, perform the following procedure.
g To resolve a frozen image
1. Ensure that the Hide Display feature is off.
2. Press the Hide button on the projector’s remote control to hide or show the display.
3. Ensure that your source device, such as your DVD player or computer, isn’t malfunctioning.
4. Put the projector into Standby mode, and then wait 30 minutes for it to cool down.
5. Disconnect the power cable from the power outlet, and then wait at least 60 seconds.
6. Connect the power cable, and then turn on the projector.
7. If the previous steps don’t resolve the issue, contact your authorized SMART reseller.
The image from your connected laptop computer isn’t projected
Laptop computer settings can interfere with projector operations.
Some laptop computers deactivate their screens when you connect a secondary display device.
Refer to your computer’s manual for details on reactivating the computer's display screen.
Unaligned projected image
Alignment errors occur when the projected image isn’t perpendicular to the screen. Alignment errors
can occur when you mount your interactive whiteboard system on an uneven surface or a wall that
has obstructions, or if you swivel the projector too far from the vertical center of your interactive
whiteboard.
Use the instructions in the included SMART Board 885ix interactive whiteboard system installation
guide (smarttech.com/kb/149616) or SMART Board 885ix-SMP interactive whiteboard system
installation guide (smarttech.com/kb/170129) to eliminate most image alignment issues.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

The projector image can slip if the projector is moved often or installed in a location prone to vibration,
such as next to a heavy door. Follow these precautions to help prevent the image from becoming
misaligned:
l

Make sure that the installation wall is plumb and square and doesn’t move or vibrate
excessively.

Make sure that there are no obstructions behind the projector’s wall-mounting bracket, and that
the bracket is firmly secured to the wall according to the installation instructions.

Confirm that all cables are held in place with the appropriate cable clip.

Adjust the projected image. See the included SMART Board 885ix interactive whiteboard
system installation guide (smarttech.com/kb/149616) or SMART Board 885ix-SMP interactive
whiteboard system installation guide (smarttech.com/kb/170129) and Adjusting the image on
page 21.

Resolving audio issues
The projector doesn’t have integrated speakers, but you can connect an audio system to the audio
output connector in the projector’s connection panel. If no sound is coming from your audio system,
perform the following procedure.
g To resolve audio issues
1. Ensure that the speakers’ or audio system’s cables are properly connected to the audio output
plug on the projector’s connection panel.
2. Press the Mute button on the projector’s remote control, and if Audio Mute is on, turn it off.
3. Check the ECP’s volume knob or use the projector’s remote control to ensure that the volume
isn’t at the lowest setting.
4. Ensure that your speaker or audio system is on and that the volume is turned up.
5. Check that your source input, such as your computer or video device, isn’t malfunctioning.
Ensure that its audio output is on and that the volume isn’t set to the lowest position.

N OTE

You must display the source input’s video to play its audio through the connected speakers
or audio system.
6. If the previous steps don’t resolve the issue, contact your authorized SMART reseller.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

Resolving network communication issues
If you don’t have network access, perform the following procedure to troubleshoot your system.
g To resolve network communication issues
1. Ensure that your network cable is properly connected to the RJ45 connection on the projector’s
connection panel.
2. Ensure that the LAN warning light on the projector is green. To activate the projector’s network
features, use the “vgaoutnetenable=on” RS-232 command (see Projector programming
commands on page 69) or enable the Network and VGA Out setting (see Adjusting projector
settings on page 14). The network features on the projector don’t work until you complete one
of these tasks.
3. Press the Menu button, and then select the Network Settings menu to check the IP address.
See Adjusting projector settings on page 14 for a description of the IP address field. Enter this
IP address into your browser or SNMP agent.
4. If you still don’t have network access, contact your network administrator. If your administrator
is unable to resolve the issue, contact your authorized SMART reseller.

Resolving ECP issues
If the ECP isn’t receiving power, complete the following tasks:
l

Confirm that the ECP cable harness’s 11-pin connector is properly connected to the ECP.

Confirm that the ECP cable harness’s 7-pin min-DIN connector is properly connected to the
ECP connector on the projector.

Accessing the service menu
C

C A U TI ON
l

To prevent tampering or unintentional changes, only system administrators should access
the service menu. Do not share the service menu access code with casual users of your
interactive whiteboard system.

Do not adjust any settings in the service menu other than those listed in this guide. Changing
other settings can damage or affect the operation of your projector and may invalidate your
warranty.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

Retrieving your password
If you forget the projector’s password, you can retrieve it by accessing the projector service menu
directly from the projector or from the password settings menu on your projector’s web page (see
Password settings on page 65).
g To retrieve your password from the service menu
1. Using the remote control, press the following buttons quickly to access the service menu:
Down, Up, Up, Left, Up.
2. Scroll to Password Get, and then press Enter on the remote control.
The password appears on the screen.
3. Write down the password.
4. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.

Resetting the projector
At some point during troubleshooting, you might need to reset all projector settings.

I MPOR TA N T

This action is irreversible.
g To reset all projector settings
1. Using the remote control, press the following buttons quickly to access the service menu:
Down, Up, Up, Left, Up.
2. Scroll to Factory Reset, and then press Enter on the remote control.
3. Scroll to Exit, and then press Enter on the remote control to exit the projector service menu.

CHAPT ER 6
Troubleshooting your interactive whiteboard system

Transporting your interactive whiteboard system
Save your original SMART Board interactive whiteboard packaging so that it’s available if you need to
transport your interactive whiteboard system. When required, repack it with all of the original
packaging. This packaging was designed to provide optimal shock and vibration protection. If you no
longer have your original packaging, purchase the same packaging directly from your authorized
SMART reseller.
If you prefer to use your own packaging materials, make sure you adequately protect your unit. Make
sure that the projector lens and mirror are protected against any physical contact or pressure which
may damage the projector’s optics. Ship your interactive whiteboard in an upright position to deter
shippers from placing heavy objects on it.

Appendix A

Remotely managing your system
through a network interface
Web page management
Accessing web page management
Home
Control panel
USB Control settings
Network settings
E-mail alerts
Password settings
Simple Network Management Protocol (SNMP)

59
59
60
60
63
63
65
65
66

This appendix includes detailed instructions on how to remotely manage your SMART Board 800ix
interactive whiteboard system settings through a network interface.

Web page management
You can access advanced setup features via the projector’s web page. This web page enables you to
manage the projector from a remote location using any computer connected to your intranet.

N OTE

To access the web page, your browser must support JavaScript. Most commonly used browsers
like Internet Explorer® and Firefox® support JavaScript.

Accessing web page management
Before you can access the web page, you must connect the network cable to your projector (see the
Projector connection diagram on page 22). When you first connect your projector to a network, an IP
address appears on the on-screen display.

APPENDIX

Remotely managing your system through a network interface

N OTE

You can view the projector’s IP address by accessing the projector’s Network Settings menu page
(see Network settings on page 63).
g To use the management web page
1. Start your Internet browser.
2. Type the IP address in the address line field, and then press ENTER.
The SMART UX60 Projector Settings window appears.
3. Select the menu options in the left pane to access the settings on each page.
4. Modify settings using your computer’s mouse and keyboard, and then click Submit or another
action button next to each setting you change.

Home
The Home menu page displays basic projector information and enables you to select the on-screen
display language.

N OTE

You can view basic projector information but you’re unable to change it (with the exception of the
on-screen display language ) from the Home menu page.
Submenu setting

Description

Language
Projector Information

Displays language options
Displays current projector information

Control panel
This menu enables you to manage the projector audio and video status, alerts and appearances using
an Internet browser.
Submenu setting

Description

Power

Turns the projector on or puts it into Standby mode.
Select the Power ON or Power OFF button.
Returns projector settings to default values or refreshes the current
settings. Select Submit or Refresh.

Restore All Projector
Defaults

I MPOR TA N T

The Submit option is irreversible and resets all values.

APPENDIX

Remotely managing your system through a network interface

Submenu setting

Description

Volume
Mute

Adjusts the projector’s volume from -20 to 20.
Turns on or turns off the mute settings. Select On to mute the
projector’s sound and Off to turn off mute.
Enables volume control on the ECP. Select On to enable volume
adjustment and select Off to disable volume adjustment if you prefer
to use your audio system or speaker (not included) controls.
Turns on or turns off the closed captioning feature.
Sets the closed captioning language to CC1 or CC2.

Volume Control

Closed Captioning
CC Language

Display Mode

Typically, CC1 displays U.S. English subtitles, while CC2 displays
other regional languages, such as French or Spanish, depending on
television channel or media setup.
Adjusts the display output to SMART Presentation, Bright Room,
Dark Room, sRGB and User modes so you can project images from
various sources with consistent color performance:
l
l

Brightness
Contrast
Frequency
Tracking
Sharpness
White Peaking

Degamma
Color

Auto Signal Detect

sRGB provides standardized accurate color.

User enables you to apply your own settings.

Adjusts projector brightness from 0 to 100.
Adjusts the difference between the lightest and darkest parts
of the image from 0 to 100.
Adjusts the display data frequency of the projected image from
-5 to 5 to match the frequency of your computer’s graphics card.
Synchronizes your projector’s display timing with your computer’s
graphics card from 0 to 31.
Adjusts the projected image’s sharpness from 0 to 31.
Adjusts the image color brightness from 0 to 10 while providing more
vibrant white shades. A value closer to 0 creates a natural image and
a value closer to 10 enhances brightness.
Adjusts the color performance of the display from 0 to 3.
Adjusts the Red, Green, Blue, Cyan, Magenta and Yellow colors on
the projector from 0 to 100 to provide custom color and luminance
output. Each color has a default value of 100. Adjustments to the
color settings register to the User mode.
Enables or disables signal searching of input connectors.

Bright Room and Dark Room are recommended for locations
with those conditions.

Lamp Reminder

SMART Presentation is recommended for color fidelity.

Select On to have the projector continuously switch inputs until
it finds an active video source.
Select Off to maintain signal detection in one input.

Select On to show or Off to hide the lamp replacement reminder when
it appears. This reminder appears 100 hours before the recommended
lamp replacement.

APPENDIX

Remotely managing your system through a network interface

Submenu setting

Description

Lamp Mode

Adjusts lamp brightness to Standard or Economy. Standard
displays a high-quality, bright image. Economy increases the lamp
life by decreasing the brightness of the image.
Sets the length of the auto power off countdown timer between 1 and
240 minutes. The timer begins to count down when the projector no
longer receives a video signal. The timer finishes when the projector
enters Standby mode. Select 0 to turn off the timer.
Adjusts the zoom to the center of the image in or out from
0 to 30.
Moves the horizontal position of the source video left or right from 0 to
100 (relative to the projected image).

Auto Power Off

Zoom
H-position (RGB input)

N OTE

This is useful in situations where the source video is cut off.
V-position (RGB input)

Moves the vertical position of the source video up or down from -5 to 5
(relative to the projected image).

N OTE

This is useful in situations where the source video is cut off.
Aspect Ratio

Adjusts the image output to Fill Screen, Match Input or 16:9.
l

Fill Screen produces an image that fills the entire screen by
stretching and scaling.
Match Input matches the projector’s aspect ratio to the input’s
aspect ratio. As a result, black bands might appear along the
top and bottom edges of the screen horizontally (letterbox
format) or along the left and right edges of the screen vertically
(pillarbox format).
16:9 changes the output to 16:9 by letterboxing the image,
which is recommended for use with HDTV and DVDs
enhanced for wide-screen television.
N OTE

See Video format compatibility on page 29 for appearance
descriptions in each mode.
Startup Screen

High Speed Fan

Sets the type of startup screen to SMART or User. The SMART
screen is the default SMART logo on a blue background. The User
screen uses the saved picture from the Capture User Startup Screen
function.
Adjusts the speed of the projector’s fan. Select High or Normal.

N OTE

Use the High setting when the projector’s temperature is high or the
altitude is above 6000' (1800 m).

APPENDIX

Remotely managing your system through a network interface

Submenu setting

Description

Projector Mode

Adjusts the projection mode to Front, Ceiling, Rear or Rear Ceiling.

I MPOR TA N T

SMART recommends that you never change this setting from the
Ceiling projection mode.
Source

Adjusts the input source to VGA-1, VGA-2, Composite, S-Video or
HDMI.

USB Control settings
This menu allows you to associate a video source with a USB receptacle on the ECP.
Submenu setting

Description

USB1 Source

Enables touch for the selected video source (VGA-1, VGA-2, HDMI
or Disabled) by associating the video source with the room computer
USB receptacle (USB1) on the ECP.
Enables touch for the selected video source (VGA-1, VGA-2, HDMI
or Disabled) by associating the video source with the laptop USB
receptacle (USB2) on the ECP.

USB2 Source

TIP

These settings are only available for SMART UX60 projectors running DLP firmware version
1.0.0.4 or later.

Network settings
This menu allows you to use or not use Dynamic Host Control Protocol (DHCP) and to set the
network-related addresses and names when DHCP is not used.
Submenu setting

Description

DHCP

Determines if the projector’s IP address and other network settings
are dynamically assigned by a DHCP server or manually set.
l

Off allows you to manually set the projector’s IP address and
other network settings.
Displays or allows you to set the projector’s IP address in values
between 0.0.0.0 and 255.255.255.255.
Displays or allows you to set the projector’s subnet mask number in
values between 0.0.0.0 and 255.255.255.255.
Displays or allows you to set the projector’s default network gateway
in values between 0.0.0.0 and 255.255.255.255.
l

IP Address
Subnet Mask
Gateway

On allows the network’s DHCP server to assign a dynamic IP
address to the projector.

APPENDIX

Remotely managing your system through a network interface

Submenu setting

Description

DNS

Displays or allows you to set the projector’s IP address for your
network’s primary domain name server in values between 0.0.0.0 and
255.255.255.255.
Displays or allows you to set the projector’s workgroup name
(maximum 12 characters).
Displays or allows you to set the projector’s name (maximum 12
characters).
Displays or allows you to set the projector’s location (maximum 16
characters).
Displays or allows you to set the contact name or number for projector
support (maximum 16 characters).
Turns the Simple Network Management Protocol (SNMP) agent on or
off.
Sets a password that is required for each SNMP get request to
the device.

Group Name
Projector Name
Location
Contact
SNMP Enable
Read-Only Community

N OTE

The default for Read-Only Community is public.
Read/Write Community

Sets a password that is required for each SNMP set request to the
device.

N OTE

The default for Read/Write Community is private.
Trap Destination Address

Displays or allows you to set the IP address of the network’s SNMP
TRAP manager in values between 0.0.0.0 and 255.255.255.255. The
trap destination address is the IP address of the computer assigned to
handle unsolicited data generated by SNMP TRAP events generated
by the projector, such as power state changes, projector failure
modes, a lamp needing to be replaced or other issues.

APPENDIX

Remotely managing your system through a network interface

E-mail alerts
This menu enables you to enter your preferred address for receiving e-mail alerts and adjust related
settings.
Submenu setting

Description

E-mail Alert

Selects Enable to turn on or Disable to turn off the E-mail Alert
function.
Displays or allows you to set the e-mail address of the e-mail alert
recipient.
Displays or allows you to set the e-mail address of the e-mail alert
“copy to” recipient.
Displays or allows you to set the e-mail address of the user who
sends the e-mail alert.
Displays or allows you to set the Simple Mail Transfer Protocol
(SMTP) server that you use on your network.
Displays or allows you to set the SMTP server user name.
Displays or allows you to set the SMTP server password.
Sends e-mail alerts whenever Lamp Warning, Low Lamp Life,
Temperature Warning and Fan Lock conditions occur. Select the
settings you want, and then click Submit.

To
CC
From
Outgoing SMTP server
Username
Password
Alert Condition

N OTE

The projector sends an alert e-mail (SMART Alert) to your e-mail
address. Click E-mail Alert Test to confirm that your e-mail
address and SMTP server settings are correct by sending a test
e-mail (SMART Alert-Test Mail).
If the settings are not correct, the e-mail alert messages aren’t sent
or received successfully and no warning or notification message are
available to advise of this state.

Password settings
This menu provides a security function that allows an administrator to manage projector use and
enable the Administrator Password function.
Submenu setting

Description

Password

When the password function is enabled, the administrator password
is required to access Web Management. Select Disable to allow
remote web management of the projector without requiring a
password.

APPENDIX

Remotely managing your system through a network interface

N OTES
l

The first time you enable the password settings, the default password value is four numbers,
for example, 1234.

If you forget the projector password, refer to Accessing the service menu on page 55 to set
the projector setting to factory defaults.

Simple Network Management Protocol (SNMP)
Your projector support a list of SNMP commands as described in the management information base
(MIB) file. You can download this file by browsing to smarttech.com/software and clicking the MIB
files link in the Hardware section for the SMART UX60 projector.
The SNMP agent in your projector supports SNMP version 1 or 2. Upload the MIB file to your SNMP
management system application, and then use it as described in your application’s user guide.

Appendix B

Remotely managing your system
through an RS-232 serial
interface
Connecting your room control system to the ECP
Serial interface settings
Projector programming commands
Projector power state controls
Command inventory
Value-based command methods
Absolute values and adjustment values
Video source specification values
Power state controls
Source selection controls
General source controls
Additional VGA source controls
Additional Composite video source controls
Audio controls
Network controls
System controls

67
68
69
69
69
70
70
70
71
72
72
74
74
75
75
77

This appendix includes detailed instructions on how to set up your computer or room control system
to remotely manage your SMART Board 800ix interactive whiteboard system settings through an
RS-232 serial interface.

Connecting your room control system to the ECP
By connecting a computer or room control system to the 4-pin connector on the ECP, you can select
video inputs, start up or shut down your interactive whiteboard system and request information such
as projector lamp use, current settings and network addresses.

APPENDIX

Remotely managing your system through an RS-232 serial interface

Serial interface settings
The serial interface of the projector acts as a Data Communications Equipment (DCE) device and its
settings can’t be configured. You must configure your computer’s serial communication program
(such as Microsoft® HyperTerminal) or your room control system’s serial communication settings
with the following values:
Setting

Value

Data Rate
Data Bits
Parity
Stop Bits
Flow Control

19.2 kbps
8
None
1
None

N OTES
l

Asynchronous mode is disabled by default in the projector.

All commands should be in ASCII format. Terminate all commands with a carriage return.

All responses from the projector are terminated with a command prompt. Wait until you
receive the command prompt indicating that the system is ready for another command before
you proceed.

The room control feature of the projector is always on.

g To configure your computer’s serial interface
1. Turn on your computer, and then start your serial communications program or terminal
emulation program.
2. Connect your computer to the serial connection cable you previously connected to the ECP.
3. Configure your serial interface settings using the values from the table in the previous section,
and then press ENTER.
An “invalid cmd= ? for help” message appears, and the > character appears as a command
prompt on the following line.

N OTE

If no message or an error message appears, your serial interface configuration isn’t correct.
Repeat step 3.

APPENDIX

Remotely managing your system through an RS-232 serial interface

4. Type commands to configure your settings.

N OTES
o

To see a list of commands available in the current operating mode, type ? and then
press ENTER.

If you’re using a terminal emulation program, turn on your program’s local echo setting
to see characters as you type them.

Projector programming commands
This section documents the projector programming commands.

Projector power state controls
Your projector responds to commands only at certain power states and times.
There are four projector power states:
l

Off (Standby mode)

Powering (startup)

On (operating)

Cooling

Command inventory
Your projector responds to the commands in the tables on the following pages. To see a list of valid
commands in the projector’s current power state, type ? and press ENTER.

I MPOR TA N T

When entering commands, ensure there is a 10 millisecond delay between characters for reliable
operation.

N OTES
l

Send a command only after the projector sends a command prompt.

Commands aren’t case sensitive. Type commands exactly as they appear in the left column
of the tables, with the proper value or setting in the center column.

Check your entries carefully before entering your commands.

Press ENTER after typing each command.

APPENDIX

Remotely managing your system through an RS-232 serial interface

After the projector executes a command, it generates a response.

To prevent buffer overrun, don’t send another command until you receive the next command
prompt.

Value-based command methods
Absolute values and adjustment values
You can use the command’s target range to set an absolute value for a command or cause an
adjustment to be made to the current value. To create an adjustment command, add a plus (+) or
minus (-) symbol instead of the equal symbol (=) before the value change you want to enter.
All absolute values you enter must be within the command target range, and all adjustment values
must equal a number within the command target range.
See the following examples for adjusting projector brightness:
>get brightness
brightness=55
>set brightness=65
brightness=65
>set brightness+5
brightness=70
>set brightness-15
brightness=55
Video source specification values
You can use the source input field described in Source selection controls on page 72 in a command to
set an absolute value or adjustment value to a source other than the active source. You can do this
while the selected source is inactive, but the source device must be connected or you will receive an
invalid command response.
See the following examples, where both an HDMI connector and a VGA 1 input are connected:
>set input=hdmi
input=hdmi

APPENDIX

Remotely managing your system through an RS-232 serial interface

>set brightness vga1=65
brightness vga1=65
>set brightness vga1-7
brightness vga1=58

Power state controls
These commands put the projector in and out of Standby mode and request the projector’s current
power state. The projector’s power state determines whether certain commands are available at that
time. These settings are available even when the projector is in Standby mode.
Command

Response

on
off
off now
off low power
get powerstate

powerstate=[field]
powerstate=[field]
powerstate=[field]
powerstate=[field]
powerstate=[field]

The following table describes the power state commands:
Command

Description

on
off

Turns on the projector.
Starts the shutdown process. A dialog box appears with the
message, “Press Power Button to Turn off Projector.” You must send
a second Off command within 10 seconds to put the projector into
Standby mode.
Shuts down the projector immediately. You can’t delay or cancel this
command.
The device’s current power state. Different devices have different
potential power states. These power states should match the power
states found in the attached projector.
Indicates the projector’s current power state.

off now
off low power

get powerstate

The following table describes the power state fields:
Field

Description

Powering
On
Cooling
Confirm off

The projector is turning on.
The projector is on.
The projector is cooling.
Confirm off is a non-selectable power state that is returned during
stage one of the two-button Off sequence.
The projector is off but still receiving power (Standby mode).

Idle

APPENDIX

Remotely managing your system through an RS-232 serial interface

Source selection controls
These commands switch input sources. The source type determines which commands can be
accepted.
Command

Response

Available in Standby
mode

get input
set input=[field]

input=[field]
input=[field]

Yes
No

The following table describes the source selection commands:
Command

Description

get input
set input=[field]

Returns the projector’s current input.
Sets the input to one of the selectable fields.

The following table describes the source selection response fields:
Field

Description

VGA1
VGA2
Composite

Switches source to the VGA 1 input connector.
Switches source to the VGA 2 input connector.
Switches source to the Composite video connector.

HDMI
None

If you installed your interactive whiteboard system according to the
instructions, this is the relay from the ECP.
Switches source to the HDMI input port.
A non-selectable value that appears when you enter a “get input”
command while the projector is in Standby mode.

General source controls
The following source controls apply to all input sources. HDMI connector source controls are
described in this section. These controls are unavailable when the projector is in Standby mode. You
can specify custom color values for all inputs.
These commands inform you of the current source settings.
Command

Response

get displaymode
get brightness
get contrast
get whitepeaking
get degamma
get red
get green

displaymode=[current display mode setting]
brightness=[current brightness setting]
contrast=[current contrast setting]
whitepeaking=[current whitepeaking setting]
degamma=[current degamma setting]
red=[current red color setting]
green=[current green color setting]

APPENDIX

Remotely managing your system through an RS-232 serial interface

Command

Response

get blue
get cyan
get magenta
get yellow
get videofreeze
get cc

blue=[current blue color setting]
cyan=[current cyan color setting]
magenta=[current magenta color setting]
yellow=[current yellow color setting]
videofreeze=[current video freeze setting]
cc=[current closed captioning language setting]

These commands control the appearance of your source. These settings are unavailable when the
projector is in Standby mode or when the source is disconnected. See Value-based command
methods on page 70 for setting absolute and adjustment commands.
Command

Command target range

Response

set displaymode [target]

=SMARTpresentation

displaymode=[target]

=brightroom
=darkroom
=sRGB
set brightness [value]
set contrast [value]
set whitepeaking [value]
set degamma [value]
set red [value]
set green [value]
set blue [value]
set cyan [value]
set magenta [value]
set yellow [value]
set videofreeze [target]

=User
=0 to =100
=0 to =100
=0 to =10
=0 to =3
=0 to =100
=0 to =100
=0 to =100
=0 to =100
=0 to =100
=0 to =100
=on

brightness=[value]
contrast=[value]
whitepeaking=[value]
degamma=[value]
red=[value]
green=[value]
blue=[value]
cyan=[value]
magenta=[value]
yellow=[value]
videofreeze=[target]

set cc [target]

=off
=cc1

cc=[target]

=cc2
=off

N OTE

Typically, cc1 displays English (U.S.) subtitles, while cc2 displays other regional languages, such
as French or Spanish, depending on television channel or media setup.

APPENDIX

Remotely managing your system through an RS-232 serial interface

Additional VGA source controls
Your VGA source supports all the general source controls described in General source controls on
page 72, as well as the commands listed in this section. These settings are unavailable when the
projector is in Standby mode or when the VGA sources are disconnected.

N OTE

Some of these commands are invalid with HDMI input and Composite video sources, and will
return the response “invalidcmd=[command]”.
These commands inform you of the current VGA source settings.
Command

Response

get frequency
get tracking
get saturation
get tint
get sharpness

frequency=[current frequency offset setting]
tracking=[current tracking offset setting]
saturation=[current saturation setting]
tint=[current tint setting]
sharpness=[current sharpness setting]

These commands control the appearance of your VGA source. These settings are unavailable when
the projector is in Standby mode or when the VGA source is disconnected. See Value-based
command methods on page 70 for setting absolute and adjustment commands.
Command

Command target range

Response

set frequency [value]
set tracking [value]
set saturation [value]
set tint [value]
set sharpness [value]

=-5 to =5
=0 to =31
=0 to =100
=0 to =100
=0 to =31

frequency=[value]
tracking=[value]
saturation=[value]
tint=[value]
sharpness=[value]

Additional Composite video source controls
Your Composite video source supports all the general source controls described on the previous page
as well as the commands listed in this section. These settings are unavailable when the projector is in
Standby mode or when the Composite video source is disconnected.

N OTE

Some of these commands are invalid with HDMI input and VGA video sources, and will return the
response “invalidcmd=[command]”.

APPENDIX

Remotely managing your system through an RS-232 serial interface

These commands inform you of the current Composite video source settings.
Command

Response

get saturation
get tint
get sharpness

saturation=[current saturation setting]
tint=[current tint setting]
sharpness=[current sharpness setting]

These commands control the appearance of your Composite video source. See Value-based
command methods on page 70 for setting absolute and adjustment commands.
Command

Command target range

Response

set saturation [value]
set tint [value]
set sharpness [value]

=0 to =100
=0 to =100
=0 to =31

saturation=[value]
tint=[value]
sharpness=[value]

Audio controls
These commands control your projector’s internal audio amplifier, which affects sound passed
through the projector to your external audio system (not included). Audio output controls aren’t defined
by the video source. These settings are unavailable when the projector is in Standby mode.
These commands inform you of the current audio output settings.
Command

Response

get volume
get mute
get volumecontrol

volume=[current volume setting]
mute=[current mute setting]
volumecontrol=[current volume control setting]

These commands control your projector’s audio amplifier settings. See Value-based command
methods on page 70 for setting absolute and adjustment commands.
Command

Command target range

Response

set volume [value]
set mute [target]

=-20 to =20
=on

volume=[value]
mute=[target]

set volumecontrol [target]

=off
=on

volumecontrol=[target]

=off

Network controls
These commands control your projector’s network status and settings. These settings are located in
the OSD, and are available even when the projector is in Standby mode. You must locally set the
network and VGA out commands to on for the network abilities to work.

APPENDIX

Remotely managing your system through an RS-232 serial interface

These commands inform you of the current network settings.
Command

Response

get netstatus

netstatus=connected
netstatus=disconnected

get dhcp
get ipaddr
get subnetmask
get gateway
get primarydns
get macaddr

netstatus=disabled
dhcp=[current DHCP status]
ipaddr=[current IP address]
subnetmask=[current subnet mask number]
gateway=[current network gateway]
primarydns=[current primary domain server]
macaddr=[current MAC address]

These commands control your network settings.
Command

Command target range

Response

set dhcp [target]

=on

dhcp=[current]

set ipaddr [target]
set subnetmask [target]
set gateway [target]
set primarydns [target]

=off
=0.0.0.0 to =255.255.255.255
=0.0.0.0 to =255.255.255.255
=0.0.0.0 to =255.255.255.255
=0.0.0.0 to =255.255.255.255

ipaddr=[current]
subnetmask=[current]
gateway=[current]
primarydns=[current]

APPENDIX

Remotely managing your system through an RS-232 serial interface

System controls
These commands enable you to switch system settings and access system information.
These commands inform you of the current system settings. These commands are unavailable when
the projector is in Standby mode.
Command

Response

get autosignal
get lampreminder
get highbrightness
get autopoweroff
get zoom
get projectorid
get hposition
get vposition
get aspectratio
get projectionmode
get startupscreen
get resolution
get language
get groupname
get projectorname
get locationinfo
get contactinfo
get modelnum
get videomute
get serialnum

autosignal=[current auto signal detection setting]
lampreminder=[current lamp reminder setting]
highbrightness=[current lamp brightness setting]
autopoweroff=[current auto power off setting]
zoom=[current zoom setting]
projectorid=[current projector ID number]
hposition=[current horizontal position offset setting]
vposition=[current vertical position offset setting]
aspectratio=[current projector aspect ratio]
projectionmode=[current projection mode]
startupscreen=[current startup screen setting]
resolution=[current input resolution]
language=[current language setting]
groupname=[current projector group name]
projectorname=[current projector name]
locationinfo=[current projector location]
contactinfo=[current support contact information]
modelnum=[current model number]
videomute=[current video mute setting]
serialnum=[serial number]

APPENDIX

Remotely managing your system through an RS-232 serial interface

These commands inform you of the current system settings. These commands are available even
when the projector is in Standby mode.
Command

Response

get lamphrs
get syshrs
get fwverddp
get fwvernet
get fwvermpu
get fwverecp
get vgaoutnetenable
get signaldetected
get usb1source

lamphrs=[current lamp hours of operation]
syshrs=[current projector hours of operation]
fwverddp=[current projector firmware version]
fwvernet=[current network firmware version]
fwvermpu=[current processor firmware version]
fwverecp=[current ECP firmware version]
vgaoutnetenable=[current]
signaldetected=[true or false]
usb1source=[Video source associated with the USB 1 connector on
the ECP]
usb2source=[Video source associated with the USB 2 connector on
the ECP]

get usb2source

TIP

The get usb1source and get usb2source commands are only applicable to SMART UX60
projectors running DLP firmware version 1.0.0.4 or later.
These commands control the current system settings. These commands are unavailable when the
projector is in Standby mode. See Value-based command methods on page 70 for setting absolute
and adjustment commands.
Command

Command target range

Response

set autosignal [target]

=on

autosignal=[target]

set lampreminder [target]

=off
=on

lampreminder=[target]

set highbrightness [target]

=off
=on

highbrightness=[target]

set autopoweroff [value]
set zoom [value]
set projectorid [value]
set hposition [value]
set vposition [value]
set aspectratio [target]

=off
=0 to =240
=0 to =30
=0 to =99
=0 to =100
=-5 to =5
=fill

autopoweroff=[value]
zoom=[value]
projectorid=[value]
hposition=[value]
vposition=[value]
aspectratio=[target]

=match
=16:9

APPENDIX

Remotely managing your system through an RS-232 serial interface

Command

Command target range

Response

set projectionmode [target]

=front

projectionmode=[target]

=ceiling
=rear
set startupscreen [target]

=rear ceiling
=smart

startupscreen=[target]

=usercapture
set language [target]

=preview
=Chinese (Simplified)

language=[target]

=Chinese (Traditional)
=Czech
=Danish
=Dutch
=English
=Finnish
=French
=German
=Greek
=Italian
=Japanese
=Korean
=Norwegian
=Polish
=Portuguese (Brazil)
=Portuguese (Portugal)
=Russian
=Spanish
set groupname [description]
set projectorname [description]
set locationinfo [description]
set contactinfo [description]
set videomute [target]

=Swedish
Enter a descriptor no more
than 12 characters long.
Enter a descriptor no more
than 12 characters long.
Enter a descriptor no more
than 16 characters long.
Enter a descriptor no more
than 16 characters long.
=on
=off

groupname=[description]
projectorname=[description]
locationinfo=[description]
contactinfo=[description]
videomute=[target]

APPENDIX

Remotely managing your system through an RS-232 serial interface

These commands control the current system settings. These commands are available when the
projector is in Standby mode and when it is on.
Command

Command target range

set restoredefaults
[none]
set lamphrs [target]
=0
set vgaoutnetenable [target] =on
set usb1source [target]

=off
=vga1

Response
restoredefaults=done
lamphrs=0
vgaoutnetenable=[target]
usb1source=[target]

=vga2
=hdmi
set usb2source [target]

=disabled
=vga1

usb1source=[target]

=vga2
=hdmi
=disabled

TIP

The set usb1source and set usb2source commands are only applicable to SMART UX60
projectors running DLP firmware version 1.0.0.4 or later.

N OTE

The Network and VGA Out setting’s features are off by default. Select on to activate these
features.

Appendix C

Remote control code definitions

IR signal format: NEC1
Key

Repeat
format

Vendor code
Byte 1

Byte 2

Byte 3

Byte 4

Input

Power ( )

Up ( )

Left ( )

Enter ( )

Right ( )

Down ( )

Hide

Volume up ( )

Mode

Mute

Volume down ( )

Key code

Appendix D

Hardware environmental
compliance
SMART Technologies supports global efforts to ensure that electronic equipment is manufactured,
sold and disposed of in a safe and environmentally friendly manner.

Waste Electrical and Electronic Equipment
regulations (WEEE directive)
Waste Electrical and Electronic Equipment regulations apply to all electrical and electronic equipment
sold within the European Union.
When you dispose of any electrical or electronic equipment, including SMART Technologies
products, we strongly encourage you to properly recycle the electronic product when it has reached
the end of its life. If you require further information, please contact your reseller or
SMART Technologies for information on which recycling agency to contact.

Restriction of Certain Hazardous Substances
(RoHS directive)
This product meets the requirements of the European Union’s Restriction of Certain Hazardous
Substances (RoHS) directive 2002/95/EC.
Consequently, this product also complies with other regulations that have arisen in various
geographical areas, and that reference the European Union’s RoHS directive.

Batteries
Batteries are regulated in many countries. Check with your reseller to find out how to recycle used
batteries.
There are special regulations that must be met when shipping a product that has a lithium ion battery
packaged with the product or shipping a lithium ion battery. When returning a SMART Technologies

APPENDIX

Hardware environmental compliance

product which contains a lithium ion battery or returning a lithium ion battery, call
SMART Technologies RMA for information on the special shipping regulations.
l

1.866.518.6791, Option 4 (U.S./Canada)

1.403.228.5940 (all other countries)

Packaging
Many countries have regulations restricting the use of certain heavy metals in product packaging. The
packaging used by SMART Technologies to ship products complies with applicable packaging laws.

China’s Electronic Information Products
regulations
China regulates products that are classified as EIP (Electronic Information Products).
SMART Technologies products fall under this classification and meet the requirements for China’s
EIP regulations.
For more information, see smarttech.com/compliance.

Index
3
3.5 mm audio connectors

A
accessories
included
optional
aspect ratios
audio
connections for
controlling volume of
muting
resolving issues with

4
6
29-31, 62
23
25, 61, 75
13, 75
54

12, 83
33

C
cameras
Chinese regulations
closed captioning
composite video connections
connection diagrams
ECP
projector
contact person

32
84
61, 73
31, 72, 74
25
22
64

D
DHCP

61
64, 76
32
8
vi
33

B
batteries
Blu-ray

display modes
DNS
document cameras
drywall
dust
DVDs

63, 76

e-mail alerts
ECP
about
lights and status of
using
EIP regulations
electrostatic discharge
emissions
environmental requirements
eraser
European Union regulations

65
4
55
24
84
vi
vi
vi
5
83

F
fans
flickering
focus

49, 62
52
21

G
GoWire cable

See SMART GoWire cable

H
HD signal compatibility
HDMI connections
head space clearance

31
23, 72
8

INDEX

height
Help button
humidity

8
24
vi

native video formats
network communication

I
image
focusing
resolving issues with
input selection
installation
choosing a height
choosing a location
interactive whiteboard
about
indicators and controls of
maintaining
replacing an older model
using
IP address

21
51
25, 63, 72
8
7
2
47
35
8
24
63, 76

L
lamp module
cleaning
replacing
resolving issues with
languages
laptop computers
connecting
troubleshooting issues with
letterboxing
light sources
lithium ion batteries
location
Low Power mode

35
37
50
61
32
53
30-31
7
83
7, 64
24

M
MAC address
MAC support
mounting template
mute control

76
30
8
13, 75

29
23, 55, 63, 75

O
options
original packaging

6
57

P
packaging
84
passwords
56, 65
pen tray
about
3
locking to the interactive whiteboard
9
pens
5
peripheral sources
32
pillarboxing
30-31
power
23, 25, 60, 69, 71
projector
about
3
adjusting settings for
14
cleaning
35
connection diagram for
22
displaying the name of
64
focusing the image of
21
installing
7
lights and status of
44
locating the serial number on
44
remotely managing
59, 67
replacing the lamp of
37
routing cables from
9
troubleshooting
48
using your remote control with
11
video format compatibility for
29

Q
quad VGA support

INDEX

trap destination address
troubleshooting

R
RCA connector pod
RCA jacks
refresh rates
remote control
about
code definitions for
installing the battery
using the buttons
RJ45 connector
RoHS directive
room control
RS-232 serial interface

6
23, 26
29-30
4
81
12
13
23
83
25, 59, 67
67

S
S-video connections
23, 31
SB8-CTRL room control adapter
25
SD signal compatibility
31
serial interface
See RS-232 serial
serial number
signal loss
SMART Board interactive

interface
44
51
See interactive

whiteboard
whiteboard
SMART GoWire cable
5, 27
SMART Meeting Pro software (on
5, 27
SMART GoWire cable)
SMART UX60 projector
SMTP
SNMP
sound
startup screen
subnet mask
SVGA support
SXGA support

See projector
65
66
See audio
62
63, 76
30
30

T
temperatures, operating and storage
transportation

vi
57

64
43

U
USB drives
USB receptacles
UX60 projector
UXGA support

25
23, 25, 63
See projector
30

V
VGA connections
VGA support
video
connections for
format compatibility for
volume control

23, 72, 74
30
23
29
25, 75

W
warnings
iii
water and fluid resistance
vi
web page management
59
WEEE directive
83
whiteboard
See interactive whiteboard

X
XGA support

Z
zoom

SMART Technologies
smarttech.com/support
smarttech.com/contactsupport

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800ixsmp 8f2d7d42-d503-43cc-b907-bbe575e82993 3Com Dishwasher 800ix-SMP User Guide |

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