ASUSTeK Computer A006 ASUS Phone User Manual safety guide

ASUSTeK Computer Inc ASUS Phone safety guide

Contents

User Manual (safety guide)

Product
safety &
warranty
information.
E12942 / First Edition / May 2017
ASUS Phone (Mobile Phone)
Model: ASUS_A006
ASUS
®
Warranty Information Form
Mr./Mrs./Miss/Ms.:
Telephone Number:
Address:
E-mail:
Purchase Date: (DD/MM/YYYY)
Dealer's Name:
Dealer's Telephone Number:
Dealer's Address:
Serial Number:
Important: Please store this card in a secured
location for future reference. ASUS reserves the right
to request this document before accepting repair re-
quests. This does not affect or limit your mandatory
statutory rights.
This ASUS manufacturer warranty (hereafter referred
to as the “Warranty”) is granted by ASUSTeK Com-
puter Inc. (hereafter referred to as“ASUS”) to the pur-
chaser (hereafter referred to as “You”) of the ASUS
phone system (hereafter referred to as the “Product”).
This warranty is being delivered with the Product,
subject to the following terms and conditions. ASUS
accredited Service Agents and Repair Centers will
provide the services covered under this Warranty.
Warranty period of the Product:
This warranty applies for the period dened on the la-
bel sticker at the back of the Product (“Warranty Peri-
od”). For example : 24M means 24 months, and 36M
means 36 months from the warranty started date.
This warranty commences on the date the Product
was rst purchased by an end-customer (“Date of
Purchase”). If the Date of Purchase is not available,
the start of the Warranty Period will be on the date
the Product was rst activated by an end-customer
recorded by ASUS (“Date of Activation”). If the proof
of purchase cannot be provided or Date of Activation
cannot be applied, the manufacture date as recorded
by ASUS will be deemed to be the start of Warranty
Period.
Statutory Rights
This warranty is given independently of any statutory
rights that may apply in the country of purchase and
does not affect or limit such statutory rights in any
manner whatsoever.
1. General
ASUS warrants the Product to be free from defects in
workmanship and materials for the Warranty Period.
The Warranty does not cover bundled accessories,
which were delivered together with the Product such
as: cables, bag, earphone etc. If the Product fails
during normal and proper use within the Warranty
Period, ASUS, at its discretion, will repair or replace
the defective parts of the Product, or the Product
itself, with new or reconditioned parts or products
that are functionally equivalent or superior to those
originally supplied.
This Warranty applies only if the Product was newly
manufactured on the Date of Purchase and not sold
as used, refurbished or manufacturing seconds.
Please keep the original purchase invoice and this
warranty card for future service request. This Warran-
ty does not include failure caused by improper instal-
lation, operation, cleaning or maintenance, accident,
damage, misuse, abuse, non-ASUS modications to
the product, any third party software programs, nor-
mal wear and tear or any other event, act, default or
omission outside ASUS’ control. For further details,
see section 6 of this Warranty Card.
All components that an ASUS Service Center repaired
or replaced will be under warranty for three months or
for the remainder of the warranty period, whichever
is applicable. The Repair Center may recover the
originally congured operation system bundled with the
Product. ASUS will not restore or transfer any data
or software from the Product’s original storage
media. If the Product is repaired, all user generated
data may be permanently deleted.
If the Product is under Warranty, You hereby agree to
transfer the ownership of replaced defective parts and
such parts shall automatically become the property of
ASUS.
2. Software Support
Any software delivered with the Product is provided
“as-is”. ASUS does not guarantee uninterrupted or
error-free operation of any software provided with the
Product.
This warranty covers the hardware of the Product.
ASUS will provide technical support for the Product’s
preinstalled software only when it concerns the proper
functioning of the hardware. For other problems
with the software, we advise You to review the user
manuals, the ASUS support web site and/or other
online resources. Third party software may require
support from the respective vendors.
3. TFT LCD defect policy
Despite the highest possible standards, the intricate
manufacturing of thin lm transistor (TFT) liquid crystal
display (LCD) screens may still produce slight visual
imperfections. These visual imperfections do not impair
the performance of Your Product. Thus, Asus does not
provide dead pixel warranty.
4. Customer responsibility
When using the Product
• Read the user manual rst and use the Product
only according to the user manual.
• Do not leave the Product connected to the power
supply once it is fully charged and not turned
on. Some electrical items are not designed to be
left connected to the power supply for extended
periods of time.
• Periodically back up your data stored on the
Product.
• Keep the original packaging. In case the Product
needs to be returned for repair, original packaging
provides a better protection for the Product during
transportation.
• Please check the manual and ASUS support
website for troubleshooting solutions, before
contacting the customer service.
• If the Product is designed with the TPM (Trusted
Platform Module) function, keep the embedded
security chip pre-boot password in a safe place
(Note: Due to the design of TPM, it is not
possible for ASUS to reset the embedded
security chip pre-boot password. If the
password is lost, the Product can only be
repaired by replacing the entire motherboard,
which is not covered under the Warranty.)
When contacting ASUS Customer Service
• Before contacting ASUS technical support, ensure
that You have the Product in front of You and that
it is turned on, if feasible. Please also be ready
to provide the Product’s serial number, the model
name, and proof of purchase.
• Technical support hotline phone number can be
found at http://support.asus.com.
• You will be requested by ASUS to perform some
of the Product’s troubleshooting tasks or actions,
which may include the following:
• Restoring the Product’s operating system,
factory-installed drivers, and applications to
the factory default settings.
• Installing updates, patches or service packs.
• Running diagnostic tools and programs on the
Product.
• Allowing ASUS technical support agent to
access the Product with remote diagnostic
tools (when available).
• Performing other reasonable activities
requested by ASUS, which will assist in
identifying or resolving the problems.
• If the problem is not solved remotely, you will have
to return the Product to an ASUS Repair Center
(this process is called “RMA”). ASUS will issue
an RMA number for Your Product. Please record
Your RMA Number for tracking purposes.
• Describe the problem clearly and completely on
the RMA request form.
• Enclose a copy of this completed warranty card
and a copy of Your sales invoice/receipt detailing
the purchase of Your Product. (Please note:
ASUS reserves the right to request the original
documents.) If You do not provide the requested
documents for warranty validation then the
manufacture date of the Product as recorded by
ASUS will be deemed to be the start of Warranty
Period.
• Ensure that You have fully backed up all the
data stored on Your Product and removed any
personal, condential, or proprietary information
before any service process is started. ASUS may
delete any data, software, or programs installed
on the Product without restoring them. ASUS shall
not be held liable for the permanent loss, damage,
or misuse of your data.
• Pack the Product in a safe and stable packaging.
The original packaging may be useful for this
purpose. In any case, the packaging should meet
the following requirements:
• Use a rigid box with aps intact
• Remove any labels, hazardous materials
indicators, and other previous shipment
markings on the box that are no longer
applicable
• Wrap all items separately
• Use adequate cushioning material
• Use strong tape designed for shipping
• Do not use string or paper over-wrap
• Use a single address label that has clear,
complete delivery and return information
• Place a duplicate address label inside the
package
• Please do not send in anything but the Product
itself unless specically requested by ASUS.
Please remove any accessories as well as any
removable storage devices such as memory
cards, discs, ash drives, from the Product. ASUS
shall have no liability for the loss, damage or
destruction of accessories or removable storage
devices, unless they are caused by willful or gross
negligent acts by ASUS.
• Remove or provide any password that You
assigned to the Product. If access to the Product
is blocked by passwords, then ASUS may not
detect and repair all failures of the Product.
• If the Product is designed with the TPM (Trusted
Platform Module) function, provide the embedded
security chip pre-boot password.
5. RMA methods
If RMA is necessary, you have to deliver your product
to the nearest ASUS Repair Center. ASUS may, in
its sole discretion, simplify the service procedure by
offering you to deliver the Product to the retail shop
where you bought it or through a free pick-up and
delivery service.
6. Exclusions from this limited
Warranty Service
ASUS does not warrant uninterrupted or error-free
operation of this Product. The warranty only covers
technical hardware issues during the warranty period
and in normal use conditions. It applies to rmware
issues but not to any other software issues or customer
induced damages or circumstances such as but not
limited to:
(a) The Product has been tampered with, repaired
and/or modied by non-authorized personnel;
(b) The serial number of the Product, components
or accessories has been altered, cancelled or
removed;
(c) The warranty seals have been broken or altered;
(d) Obsolescence;
(e) Damage (accidental or otherwise) to the Product
that does not impact the Product’s operation
and functions, such as without limitation to rust,
change in color, texture or nish, wear and tear,
and gradual deterioration;
(f) Damage to the Product caused by war, terrorism,
re, accident, natural disaster, intentional or
accidental misuse, abuse, neglect or improper
maintenance, and use under abnormal conditions;
(g) Damage to the Product caused by improper
installation, improper connection or malfunction of
a peripheral device such as printer, optical drive,
network card, or USB device, etc.;
(h) Damage to the Product caused by an external
electrical fault or any accident;
(i) Damage to the Product resulting from use
outside of the operation, storage parameters, or
environment detailed in the User’s Manual;
(j) Damage to the Product caused by third party
software or virus(es); or there is software loss
or data loss that may occur during repair or
replacement;
(k) Unusability due to forgotten or lost security
passwords;
(l) Unusability of or damage to the Product caused
by contamination with hazardous substances,
diseases, vermin, or radiation;
(m) Fraud, theft, unexplained disappearance, or
damages / detrimental circumstances caused by a
willful act of the customer;
(n) Unusability or damage to the Product caused by
installing and using the Unlock Device App, which
is a utility that will unlock your Product's boot
loader but will render the warranty null and void.
7. Limitation of Liability
Except as provided in this warranty and to the
maximum extent permitted by law, ASUS is
not responsible for direct, special, incidental or
consequential damages resulting from any breach
of warranty or condition, or under any other legal
theory, including but not limited to loss of use; loss of
revenue; loss of actual or anticipated prots (including
loss of prots on contracts); loss of the use of money;
loss of anticipated savings; loss of business; loss of
opportunity; loss of goodwill; loss of reputation; loss
of, damage to or corruption of data; or any indirect or
consequential loss or damage whatsoever caused
including the replacement of equipment and property,
any costs of recovering or reproducing any data stored
on or used with the Product. The foregoing limitation
shall not apply to death or personal injury claims, or
any statutory liability for intentional and gross negligent
acts and/or omissions by ASUS. Some jurisdictions
do not allow the exclusion or limitation of incidental or
consequential damages; to the extent such jurisdiction
is governing this Warranty the above limitations do not
apply to You.
8. Privacy
It is necessary for ASUS to collect, transfer, and
process personal data in order to facilitate the
requested service; and for this purpose Your data may
be transferred to and processed in any country where
ASUS or its afliated companies maintains ofces,
which include countries outside of the European Union,
the mandatory laws of which do not guarantee a data
protection level equivalent to the laws of EU member
states. However, ASUS will use and protect Your
personal data at any time and in any country subject to
the ASUS Privacy Policy. Please access and read the
ASUS Privacy Policy at http://www.asus.com/Terms_
of_Use_Notice_Privacy_Policy/Privacy_Policy/.
9. Out-of-Warranty cases
Returning the Product to the ASUS Repair Center
during the Warranty Period does not automatically
mean that it will be repaired free of charge. Upon
receiving Your Product, ASUS reserves the right to
check the validity of Your Warranty and Your request
for Warranty service. If the Warranty Period has lapsed
or if any of the exclusions in clause 6 apply, Your
request will be deemed out of warranty (“OOW”).
If Your service request is OOW, a Service Charge List
with an offer for repair will be provided to You, which
You may accept or reject. If You accept the repair we
will provide You with an invoice for the repair labor,
spare parts and other costs stated in the Service
Charge List. You must pay the invoice within 4 weeks
of the invoice’s date of issue. The repair will only be
completed after the invoice is settled.
10. Abandoned Property
After Your Product has been repaired, or if You do
not agree to the repair offer, ASUS will return your
repaired product / product replacement via the agreed
RMA method. If You do not pick up Your Product, or
if delivery is not possible at the address provided by
You, ASUS will send You a notice at the address You
provided when requesting the service. If You still fail
to pick up the Product within a period of 90 days from
sending the notice, ASUS reserves the right to claim
damages from you, including the cost of storage; to
dispose the product in accordance with the applicable
laws and regulations; and any statutory right of lien for
unpaid charges.
11. Warranty and Support
This Warranty applies in the country of purchase.
Product purchased in European Union is eligible for
ASUS Warranty Service within European Union.
• Service procedures may vary by country.
• Some service and/or spare parts may not be
available in certain countries.
• Localized spare parts may be replaced with the
version available in the country where the repair is
requested.
• Some countries may have fees and restrictions
that apply at the time of service, please visit the
ASUS Support site at
http://www.asus.com/support for more details.
• Certain countries may require additional
documentation, such as proof of purchase or
proof of proper importation, prior to performing
International Warranty and Support, please visit
the ASUS Support site at http://www.asus.com/
support for more details.
To enjoy the comprehensive ASUS warranty service,
visit ASUS Service Center at
http://www.asus.com/support for detailed locations.
ASUS reserves the right to interpret the provisions in
this ASUS Warranty Information. The information in
this warranty card may change without prior notice.
Please visit the ASUS Support site at: http://www.asus.
com/support for current and complete ASUS warranty
information.
ASUS contact details
This warranty is provided by:
ASUSTeK Computer Inc.
No. 15 Li-Te Road, Peitou
Taipei 112, Taiwan
Phone: +886-2-2894-3447
Federal Communications Commission
Statement
This device complies with part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference,
and (2) this device must accept any interference
received, including interference that may cause
undesired operation.
Changes or modications not expressly approved by
the party responsible for compliance could void the
user‘s authority to operate the equipment.
The antenna(s) used for this transmitter must not be
co-located or operated in conjunction with any other
antenna or transmitter.
This equipment has been tested and found to comply
with the limits for a Class B digital device, pursuant
to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against
harmful interference in a residential installation. This
equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there
is no guarantee that interference will not occur in a
particular installation. If this equipment does cause
harmful interference to radio or television reception,
which can be determined by turning the equipment
off and on, the user is encouraged to try to correct
the interference by one or more of the following
measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment
and receiver.
• Connect the equipment into an outlet on a
circuit different from that to which the receiver is
connected.
• Consult the dealer or an experienced radio/TV
technician for help.
The country code selection is for non-US models
only and is not available to all US models. Per FCC
regulation, all WiFi products that are marketed in US
must be xed to US-operated channels only.
Hearing Aid Compatibility Information
(HAC)
Your phone is compliant with the FCC Hearing Aid
Compatibility requirements.
The FCC has adopted HAC rules for digital wireless
phones. These rules require certain phone to be
tested and rated under the American National
Standard Institute (ANSI) C63.19-2011 hearing
aid compatibility standards. The ANSI standard
for hearing aid compatibility contains two types of
ratings:
M-Ratings: Rating for less radio frequency
interference to enable acoustic coupling with hearing
aids.
T-Ratings: Rating for inductive coupling with hearing
aids in telecoil mode.
Not all phones have been rated, a phone is
considered hearing aid compatible under FCC rules
if it is rated M3 or M4 for acoustic coupling and T3
or T4 for inductive coupling. These ratings are given
on a scale from one to four, where four is the most
compatible. Your phone meets the M4/T3 level rating.
However, hearing aid compatibility ratings don’t
guarantee that interference to your hearing aids won’t
happen. Results will vary, depending on the level of
immunity of your hearing device and the degree of
your hearing loss. If your hearing device happens to
be vulnerable to interference, you may not be able to
use a rated phone successfully. Trying out the phone
with your hearing device is the best way to evaluate it
for your personal needs.
This phone has been tested and rated for use with
hearing aids for some of the wireless technologies
that it uses. However, there may be some newer
wireless technologies used in this phone that have
not been tested yet for use with hearing aids. It is
important to try the different features of this phone
thoroughly and in different locations, using your
hearing aid or cochlear implant, to determine if you
hear any interfering noise. Consult your service
provider or the manufacturer of this phone for
information on hearing aid compatibility. If you have
questions about return or exchange policies, consult
your service provider or phone retailer.
Hearing devices may also be rated. Your hearing
device manufacturer or hearing health professional
may help you nd this rating. For more information
about FCC Hearing Aid Compatibility, please go to
http://www.fcc.gov/cgb/dro.
RF Exposure Information (SAR)
This device has been tested and meets applicable
limits for Radio Frequency (RF) exposure.
Specic Absorption Rate (SAR) refers to the rate at
which the body absorbs RF energy. SAR limits are
1.6 Watts per kilogram (over a volume containing
a mass of 1 gram of tissue) in countries that follow
the United States FCC limit and 2.0 W/kg (averaged
over 10 grams of tissue) in countries that follow the
Council of the European Union limit. Tests for SAR
are conducted using standard operating positions
with the device transmitting at its highest certied
power level in all tested frequency bands.
To reduce exposure to RF energy, use a hands-
free accessory or other similar option to keep this
device from your head and body. Carry this device
at least 15 mm away from your body to ensure
exposure levels remain at or below the as-tested
levels. Choose the belt clips, holsters, or other
similar body-worn accessories which do not contain
metallic components to support operation in this
manner. Cases with metal parts may change the RF
performance of the device, including its compliance
with RF exposure guidelines, in a manner that
has not been tested or certied, and use such
accessories should be avoided.
The highest FCC SAR value for the device are as
follows:
• 1.12 W/kg @1g (Head)
• 0.85 W/kg @1g (Body)
The FCC has granted an Equipment Authorization for
this device with all reported SAR levels evaluated as
in compliance with the FCC RF exposure guidelines.
SAR information on this device is on le with the FCC
and can be found under the Display Grant section of
www.fcc.gov/oet/ea/fccid after searching on FCC ID:
MSQA006.
For FCC and IC e-labelling information, please go to
Settings > About > Regulatory information.
Laser safety information
Using GPS (Global Positioning System)
on your ASUS Phone
To use the GPS positioning feature on your ASUS
Phone:
• Ensure that your device is connected to the
Internet before using Google Map or any GPS-
enabled apps.
• For rst-time use of a GPS-enabled app on
your device, ensure that you are outdoors to
get the best positioning data.
CLASS 1 LASER PRODUCT
Complies with 21 CFR 1040.10 and 1040.11 except
for deviations pursuant to Laser Notice No. 50, dated
June 24, 2007
ASUS Phone care
CAUTION! Use of controls or adjustments or
performance of procedures other than those
specied herein may result in hazardous radiation
exposure.
• Use your ASUS Phone in an environment with
ambient temperatures between 0 °C (32 °F) and
35 °C (95 °F).
The battery
Your ASUS Phone is equipped with a high
performance non-detachable Li-polymer battery.
Observe the maintenance guidelines for a longer
battery life.
• Do not remove the non-detachable Li-polymer
battery as this will void the warranty.
• Avoid charging in extremely high or low
temperature. The battery performs optimally in
an ambient temperature of +5 °C to +35 °C.
• Do not remove and replace the battery with a
non-approved battery.
• Do not remove and soak the battery in water or
any other liquid.
• Never try to open the battery as it contains
substances that might be harmful if swallowed
or allowed to come into contact with unprotected
skin.
Prevention of Hearing Loss
To prevent possible hearing damage,
do not listen at high volume levels for
long periods.
• When using a GPS-enabled app on
your device inside a vehicle, the metallic
component of the car window and other
electronic devices might affect the GPS
performance.
• Do not remove and short-circuit the battery, as
it may overheat and cause a re. Keep it away
from jewelry or metal objects.
• Do not remove and dispose of the battery in re.
It could explode and release harmful substances
into the environment.
• Do not remove and dispose of the battery with
your regular household waste. Take it to a
hazardous material collection point.
• Do not touch the battery terminals.
NOTES:
• Risk of explosion if battery is replaced by an
incorrect type.
• Dispose of used battery according to the
instructions.
The charger
• Use only the charger supplied with your ASUS
Phone.
• Never pull the charger cord to disconnect it from
the power socket. Pull the charger itself.
Caution
Your ASUS Phone is a high quality piece of
equipment. Before operating, read all instructions and
cautionary markings on the (1) AC Adapter.
• Do not use the ASUS Phone in an extreme
environment where high temperature or high
humidity exists. The ASUS Phone performs
optimally in an ambient temperature between 0
°C (32 °F) and 35 °C (95 °F).
• Do not disassemble the ASUS Phone or its
accessories. If service or repair is required,
return the unit to an authorized service center. If
the unit is disassembled, a risk of electric shock
or re may result.
• Do not short-circuit the battery terminals with
metal items.
Proper disposal
Risk of explosion if battery is replaced
by an incorrect type. Dispose of used
batteries according to the instructions.
DO NOT throw the battery in municipal
waste. The symbol of the crossed out
wheeled bin indicates that the battery
should not be placed in municipal waste.
DO NOT throw this product in municipal
waste. This product has been designed
to enable proper reuse of parts and
recycling. The symbol of the crossed out
wheeled bin indicates that the product
(electrical, electronic equipment and
mercury-containing button cell battery)
should not be placed in municipal waste.
Check local regulations for disposal of
electronic products.
DO NOT throw this product in re. DO
NOT short circuit the contacts. DO NOT
disassemble this product.
WARNING
Cancer and Reproductive Harm-
www.P65Warnings.ca.gov
ASUS Recycling/Takeback Services
ASUS recycling and takeback programs come
from our commitment to the highest standards for
protecting our environment. We believe in providing
solutions for you to be able to responsibly recycle
our products, batteries, other components as well
as the packaging materials. Please go to http:// csr.
asus.com/english/Takeback.htm for detailed recycling
information in different regions.
Limitation of Liability
Circumstances may arise where because of a default
on ASUS’ part or other liability, you are entitled to
recover damages from ASUS. In each such instance,
regardless of the basis on which you are entitled to
claim damages from ASUS, ASUS is liable for no
more than damages for bodily injury (including death)
and damage to real property and tangible personal
property; or any other actual and direct damages
resulted from omission or failure of performing legal
duties under this Warranty Statement, up to the listed
contract price of each product.
ASUS will only be responsible for or indemnify you
for loss, damages or claims based in contract, tort or
infringement under this Warranty Statement.
This limit also applies to ASUS’ suppliers and
its reseller. It is the maximum for which ASUS,
its suppliers, and your reseller are collectively
responsible.
UNDER NO CIRCUMSTANCES IS ASUS LIABLE
FOR ANY OF THE FOLLOWING: (1) THIRDPARTY
CLAIMS AGAINST YOU FOR DAMAGES; (2)
LOSS OF, OR DAMAGE TO, YOUR RECORDS
OR DATA; OR (3) SPECIAL, INCIDENTAL, OR
INDIRECT DAMAGES OR FOR ANY ECONOMIC
CONSEQUENTIAL DAMAGES (INCLUDING LOST
PROFITS OR SAVINGS), EVEN IF ASUS, ITS
SUPPLIERS OR YOUR RESELLER IS INFORMED
OF THEIR POSSIBILITY.
15220-26900000

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