ARRIS SD220 Cable Modem User Manual SD220 Access Appliance User s Guide Rev A

Arris International, Inc. Cable Modem SD220 Access Appliance User s Guide Rev A

Users Manual

SD220 / SD221 VOIP Access Appliance User’s Guide Revision A July 2003 601017-001
Warning: This product may not be exported outside the United States and Canada without authorization from the U.S. Department of Commerce, Bureau of Export Administration. Any export or re-export by the purchaser, directly or indirectly, in contravention of U.S. Export Administration Regulation is prohibited. This document may not be reproduced, in whole or part, without the written permission of coaXmedia, Inc. The contents of this document are subject to change without notice. coaXmedia, Inc. assumes no liability for damages resulting from the use of this product or for the information contained in this manual. coaXmedia and the coaXmedia logo are trademarks of coaXmedia, Inc. All trademarked products mentioned in this document are trademarks of their respective companies. © Copyright 2000-2003 coaXmedia, Inc. All rights reserved. Printed in U.S.A.
Limited Warranty coaXmedia guarantees that every SD22x-Series Access Appliance will be free from physical defects in material and workmanship under normal use for one (1) year from the date of purchase. If the product is determined to be defective during the warranty period, please call coaXm edia’s or your equipment provider’s Customer Support to obtain a Returned Material Authorization (RMA) number. The RMA number should be clearly marked on the outside of the package, when it is shipped. If returned product is determined to be functioning properly, a nominal processing fee may be charged to cover shipping and handling. This product contains no end-user serviceable parts; authorized technicians should perform all service. IN NO EVENT WILL COAXMEDIA BE LIABLE FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL OR EXEMPLARY DAMAGES ARISING OUT OF THE USE, INABILITY TO USE, OR PERFORMANCE OF THE COAXMEDIA PRODUCT (S), ITS ACCOMPANYING SOFTWARE, OR DOCUMENTATION, INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFITS OR BUSINESS INTERRUPTION, BASED UPON PRINCIPLES OF CONTRACT, WARRANTY, NEGLIGENCE, STRICT LIABILITY OR OTHER TORT, BREACH OF ANY STATUTORY DUTY, PRINCIPLES OF INDEMNITY OR CONTRIBUTION, EVEN IF COAXMEDIA HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. Furthermore, coaXmedia makes no warranty or representation (expressed, implied, or statutory) with respect to its products, accompanying software, or documentation, or to their use, as well as disclaims against their quality, performance, merchantability, or fitness for any particular purpose. Therein, coaXmedia does not warranty that the products will be error free or will operate without interruption. coaXmedia reserves the right to revise or update its products, software, or documentation without obligation to notify any individual or entity.
FCC Compliance This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) this device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Note: This equipment has been tested and found to comply with the limits for a Class B personal computer and peripherals, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy, and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this unit does cause harmful interference to radio or television reception, which can be determined by turning the unit off and on, the user is encouraged to try to correct the interference by one of more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between the equipment and the receiver. • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or experienced radio/TV technician for help. Warning: FCC Regulations state that any unauthorized changes or modifications to this equipment not expressly approved by the manufacturer could void the user's authorization to operate this equipment. Canadian Compliance This Class B digital apparatus complies with Canadian ICES-003. Cet appareil numérique de classe B est conforme à la norme Canadienne NMB-003. NEC Compliance The SD220 / SD221 Access Appliance is intended to be connected to a cable system, which has been properly grounded in accordance with the National Electric Code. UL Compliance To insure proper operation and UL compliance of the SD220 / SD221 Access Appliance in the USA, use only the power supply included with the unit.
SD220 / SD221 Access Appliance Table of Contents i Table of Contents Table of Contents.............................................................................i Contact Information.......................................................................1 1 Important Rules for Safe Operation .......................................2 1.1 Service .................................................................................3 2 Introduction .............................................................................4 2.1 Features ...............................................................................4 2.2 What You Have .....................................................................5 2.3 What You Need .....................................................................5 2.3.1 Building Requirements ....................................................5 2.3.2 Personal Computer Requirements ....................................5 Using this Guide..............................................................................6 3 About the Access Appliance.....................................................7 3.1 Front Panel ...........................................................................7 3.2 Rear Panel ............................................................................8 4 Installing the Access Appliance...............................................9 4.1 Overview ..............................................................................9 4.1.1 Before Installing.............................................................9 4.1.2 Building Requirements ....................................................9 4.1.3 PC Requirements ............................................................9 4.1.4 Review the Safety Recommendations...............................9 4.1.5 Gather Tools ..................................................................9 4.1.6 Select Location .............................................................10 4.2 Connecting the Access Appliance..........................................11 4.3 Step by Step .......................................................................12 5 Configuring Your PC...............................................................14 5.1 How to Configure your PC for DHCP......................................14 6 Using your Access Appliance .................................................16 6.1 Using the Connection...........................................................16 6.2 Disconnecting......................................................................17 7 Troubleshooting Connection Problems .................................17 8 Specifications .........................................................................18 9 Optional Equipment and Replacement Parts........................19
SD220 / SD221 Access Appliance User’s Guide 1 Contact Information If after reading through the provided documentation you still have questions regarding your Access Appliance, please contact your service provider See your Service Contract/Agreement for the appropriate customer service or technical support phone numbers.
SD220 / SD221 Access Appliance 2 User’s Guide 1 Important Rules for Safe Operation The Access Appliance has been engineered with both performance and safety in mind. However, safety is also your responsibility. Read and observe all these recommended safety precautions. Check power sources. Plug this device only into the recommended power source indicated on the product’s marking label. If you are not sure what type of power source is provided at your location, consult your local power company or other certified expert. Always use the provided power adapter. Always use the power adapter provided with the product. And do not use any substitutes. If the provided adapter becomes damaged or misplaced, contact coaXmedia for replacement ordering information. Be careful of overloading. Do not overload wall outlets or extension cords, as this can result in the risk of fire or electric shock. Don’t use any frayed power cords. Don’t stretch cords to reach the appliance or other devices: tension at the connectors is a fire hazard. Avoid damaging power cords. Arrange power supply cords so that they are out of the way. Route them through areas where it is unlikely they will be walked on or objects rolled over them. Avoid placing the product near any heat source. Never place this product near any heat source. This includes any kitchen appliances (ovens, toasters, etc.), heating vents, or any other heat source. This is a fire hazard. Do not use the product near water. Never use this product anywhere near a water source or in a damp area. Don’t use it near bathroom or kitchen water sources such as sinks or washing appliances. Don’t use it near pools. Don’t use it in a damp area such as a basement. Avoid stacking. Avoid stacking this item on top of or under other devices that can generate or radiate heat. Such stacking can concentrate heat sources in a small area and creates a fire hazard. Use caution when moving the product. Use caution whenever moving the Access Appliance. If dropped, resulting damage could render the appliance inoperable or a fire hazard.
SD220 / SD221 Access Appliance User’s Guide 3 Ground the cable system. Be sure the outside cable system is grounded to provide some protection against voltage surges and built-up static charges. Section 810 of the National Electric Code, ANSI/NFPA No. 70-1984 (section 54 of the Canadian Electrical Code, Part 1) provides information with respect to proper grounding of the cable system. Always refer to local building codes to ensure compliance with all applicable grounding requirements. Do not connect or disconnect the RF coax cable to or from your access appliance while it is plugged into the power source. Unplug the power adaptor before cleaning. Do not use liquid cleaner or any aerosol cleaner. Use only a damp cloth for cleaning. Protect from lightning. For added protection for this product during a lightning storm, unplug the all devices from the coaxial cable and power sources when they are not in use, especially for any extended time. Wait at least 10 seconds after disconnecting the power adaptor before re-connecting it. 1.1 Service Do not remove covers from or attempt to service the product yourself. Opening or removing covers may expose you to dangerous voltage or other hazards and void the product warranty. Refer servicing of this product to qualified service personnel under the conditions listed here: • When the power supply or cord is damaged. • If liquid has been spilled onto or objects have fallen onto the product. • If the product has been exposed to rain or water. • If the product does not operate normally by following the operating instructions. • If the product had been dropped or its enclosure has been damaged. • When the product exhibits a distinct change in performance, such as the inability to perform basic functions, indicating a need for service.
SD220 / SD221 Access Appliance 4 User’s Guide 2 Introduction CoaXmedia welcomes you to the world of Broadband. Through the use of our SD220 / SD221 Access Appliance and your PC, you can take advantage of the many Internet services available today, and will be ready with high-speed connectivity that is required for the services of tomorrow. In addition to broadband data access, the SD220 / SD221 offers voice over internet protocol (VOIP) support using an ordinary analog telephone set. The SD220 / SD221 Access Appliance was designed with the general computer user in mind, to insure fast, easy installation and operation. CoaXmedia has alleviated the typical concerns of installing new computer equipment, making this product’s setup easier than that of a VCR. And once it’s set up, using the product is as simple as double-clicking an icon. 2.1 Features • Provides access to Broadband services and VOIP using analog telephone sets. • Easy to install and use • Doesn’t require opening the PC or changing existing network settings • Unique geometric design with clearly marked status indicators • Multiple units can operate in a single building or within a single dwelling • Operates over existing cable TV or CATV wiring without interfering with reception or other services in any way • Utilizes patented transmission techniques specifically designed to overcome topology issues commonly found in the on-premises cable distributions networks of Multi-Dwelling Units (MDUs)
SD220 / SD221 Access Appliance User’s Guide 5 2.2 What You Have Check the SD220 / SD221 Access Appliance package. In addition to this User’s Guide (CD), the package should contain: • 1 Access Appliance • 1 Ethernet PC cable • 2 coaxial cables • 1 Diplex-Filter or splitter (depending on SD model) • 1 power adapter with attached power cord If you are missing an item, please contact your service provider. 2.3 What You Need In addition the Access Appliance package, you will need the following: • 1 Personal Computer - see requirements below • Analog telephone set for VOIP functionality • 1 7/16” or adjustable wrench (optional) — may be needed to loosen and tighten cable connections. • 1 CATV wall outlet 2.3.1 Building Requirements This unit will only operate in buildings utilizing coaXmedia Internet Access Solutions. 2.3.2 Personal Computer Requirements The Personal Computer (PC) must meet the following: • Have an available Ethernet communications port. • Microsoft Internet Explorer 4.0 or later, or Netscape Navigator 4.0 or later
SD220 / SD221 Access Appliance 6 User’s Guide Using this Guide This User’s Guide has been provided to assist you in the installation and operation of your Access Appliance. Throughout this guide, special icons have been used to highlight specific points. Although many of these highlights are simply informative in nature, several denote points of user safety and should be read thoroughly and understood. The icons used in this manual are defined below: Important Notes or Required Reading Note Warnings and Safety Information Stop, review before proceeding
SD220 / SD221 Access Appliance User’s Guide 7 3 About the Access Appliance 3.1 Front Panel The LED indicators on the front of the Access Appliance indicate its current operation status. These seven indicators are described below. LED Description Operation P Power On when power is being provided by the power adapter S Sync Off when the Access Appliance is not receiving a service signal from the central access equipment Blinks when the Access Appliance has not been activated by the central access equipment On steadily when the Access Appliance has been recognized by the central access equipment T Transmit Data On when data is ready to be transmitted. (May blink fast when sending streams of data.) R Receive Data On when the Access Appliance is waiting for the PC to read data. (May blink fast when receiving streams of data.) D Disable On when the Access Appliance is disabled – preventing access to the Internet On when maintenance or diagnostics is being performed by the central access equipment F Fault Blinks randomly if a fault is detected by the Access Appliance 1 Line 1 Telephone line 1 is off hook. 2 Line 2 Telephone line 2 is off hook.
SD220 / SD221 Access Appliance 8 User’s Guide 3.2 Rear Panel The ports at the back of the Access Appliance connect the appliance to your computer, power, and to coax network. When making these connections, the TV/VCR and computer should be unplugged from the power source as a precaution. Port Description Usage RF Coax Connector Used for connecting the Appliance to the coax network via the coaxial cable. The other end of this cable connects to the diplex-filter connector labeled X. (The diplex-filter is in turn connected by cable to the existing TV coax cable.) PWR Power Used to provide power to the unit. One end of the power cord should be attached to the Access Appliance and the transformer end plugged into a wall power outlet. Ethernet Ethernet Connector Used to connect Access Appliance to the PC for Ethernet operation. 1 Line 1 Used to connect analog telephone set for line 1. 2 Line 2 Used to connect analog telephone set for line 2.
SD220 / SD221 Access Appliance User’s Guide 9 4 Installing the Access Appliance These sections provide step-by-step instructions on installing you Access Appliance. 4.1 Overview The SD220 / SD221 Access Appliance is easy to install; taking an average of 15 minutes to setup. However, before getting started, it is important for you to read the following information. 4.1.1 Before Installing 4.1.2 Building Requirements This unit will only operate in buildings utilizing coaXmedia Internet Access Solutions. 4.1.3 PC Requirements The SD220 / SD221 Access Appliance requires the use of a Network Interface Card installed in your PC; if you PC does not have a Network Interface Card, one must be installed before you can use the Access Appliance. Many computer retail stores and service centers can perform this task, if you require assistance. 4.1.4 Review the Safety Recommendations It is important to review the Safety Recommendations to insure the proper installation and operation of your Access Appliance. See the Safety Recommendations Section of this User’s Guide. 4.1.5 Gather Tools Although most installations do not require any special tools, it may be necessary to use a 7/16” wrench or pliers to loosen an existing coax cable connection on a TV or CATV wall outlet. It is also desirable to lightly tighten all coax cable connections associated with installing the Access Appliance to insure solid, reliable connections; this can be done with a wrench, with pliers or by hand.
SD220 / SD221 Access Appliance 10 User’s Guide Select Location The first aspect of installing your new Appliance will be selecting a CATV outlet that is located near your computer. When making your selection, consider where you use your PC/laptop and the distance between that location and the CATV outlet. Although coaxial cables are provided with your Appliance, they may not be long enough for your installation; if this is the case, longer cables can be obtained at a local store (RG-6 or RG-59 with F-type connectors).
SD220 / SD221 Access Appliance User’s Guide 11 4.2 Connecting the Access Appliance This illustration diagrams the series of steps involved in connecting the parts together. Many parts have labeled connectors; those labels are in bold type. Two pieces of cable come packaged with the appliance; they are referred to as the “provided” cables. ŒUnplug the TV (VCR) cable from the room’s cable outlet •Ž‘Use the provided PC cable to connect from the Access Appliance connector labeled ETHERNET to the appropriate connector at the back of the computer’Plug the transformer cord into the Access Appliance ‘s PWR connector With all other connections secure, plug the transformer into the wall power outlet “ •Plug it into the diplex-filter’s TV connector Use the 8 ft coaxial cable (provided) to connect from the diplex-filter’s X connector to the Access Appliance’s RF portUse the 2 ft. coaxial cable (provided) to connect from the diplex-filter’s IN connector to the wall outlet Note: To ensure proper operation and UL compliance of product in the USA, use only the approved power supply included. •Connect telephone to line 1 or line 2.
SD220 / SD221 Access Appliance 12 User’s Guide Turn off power to the computer and TV (or VCR) before connecting up the cables as a precaution. It is recommended to disconnect them from the wall power outlets. 4.3 Step by Step 1 Disconnect the TV from the CATV Outlet Locate the cable connecting your TV (or VCR) to the wall cable TV/CATV outlet. Unscrew the end from the wall connector. Leave the other end connected to the TV/VCR. If you aren’t using a TV in the room, just skip this step. 2 Connect the TV to the Diplex-Filter Connect the end of the coaxial cable that was unscrewed from the TV/CATV outlet to TV port of the included diplex-filter. If a TV or other device is not being used, leave the TV port unconnected. Do not substitute a generic cable splitter for the provided diplex-filter; although doing so will not damage the TV or Access Appliance, the diplex-filter improves the Appliance’s operational reliability If you are not connecting to a TV in the room, you should use the provided diplex-filter, leaving the TV connector unconnected. If you use one or more cable splitters in the room, you may continue to use them; however, you should install the diplex-filter so that it is the first device connected to the TV/CATV outlet. 3 Connect the Diplex-Filter to the CATV Outlet a) Locate the shortest coaxial cable included with the Access Appliance and connect one end to the IN port of the diplex-filter. b) Connect the loose end of that coaxial cable to the CATV wall Outlet. 4 Connect the Access Appliance to the Diplexer a) Locate the remaining coaxial cable included with the Access Appliance and connect one end to the X port of the diplex-filter.
SD220 / SD221 Access Appliance User’s Guide 13 b) Connect the loose end of that coaxial cable to the RF port of the Access Appliance. Make sure are all connections are secure; if necessary, use a wrench or pliers to lightly tighten the connections. 5 Connect analog telephone set a) Connect the cord from the analog telephone set to either RJ-11 connector on the back of the SD220 access appliance. Do not attempt to insert the supplied phone cable into a dial-up modem or into the RJ-11 jack in your wall. Doing so could damage your modem port and/or the SD220 / SD221 SandDollar. 6 Connect PC Cable a) Locate the Ethernet PC cable included with the Access Appliance and connect it to the Access Appliance’s Ethernet port. b) Connect the loose end of that cable into an active Ethernet port on your PC. If you PC does not have a Network Interface Card, one must be installed before you can use the Access Appliance. Many computer retail stores and service centers can perform this task, if you require assistance. PC Ethernet Port Do not attempt to insert the supplied Ethernet cable into a dial-up modem. Doing so could damage your modem port and/or the Ethernet cable. 7 Connect the Power Adapter to the Appliance Locate the included power adapter and connect the appropriate end to the PWR port on the Access Appliance.
SD220 / SD221 Access Appliance 14 User’s Guide 8 Apply Power to the Access Appliance Before plugging the adapter into the power outlet, consult these important notes: Please check the voltage requirements printed on the power adapter before plugging it into an AC power outlet. If the power adapter’s input voltage specification does not match what is being provided at your AC outlet, contact your service provider or coaXmedia for a replacement. Power can now be applied to the Appliance by plugging the power adapter into a unused AC power outlet (on a wall, power strip, surge protector, or UPS). The P indicator on the Appliance front panel should light up when power is applied. (See also a description of the front panel lights on page 17.) Now that the Access Appliance setup has been completed, you can set up your computer to use the connection. 5 Configuring Your PC Now that all the necessary hardware connections have been made, your computer’s network configuration may need to be adjusted. Often when using the Ethernet connection, Internet Service Providers require your Ethernet card to be configured to obtain an IP address automatically (DHCP). Instructions for making the necessary adjustment can be found below, however your Internet service provider may supply you with additional instructions that should take precedence. Please refer to these instructions if supplied. 5.1 How to Configure your PC for DHCP The following DHCP configuration procedure applies to the following Operating Systems: Windows 98 Windows 2000
SD220 / SD221 Access Appliance User’s Guide 15 Windows Me Windows XP For Windows 98: 1. Click on Start, Settings, then Control Panel. 2. Double-click on the Network icon. 3. Double-click on TCPIP. Select the IP Address tab. *See note below. 4. At the IP Address tab, place a check in the Obtain an IP Address automatically circle. 5. Click OK, then on OK once more. If the computer prompts you to reboot, please do so now. For Windows 2000 and Windows ME: 1. Click on Start, Settings, then Control Panel. 2. Double-click on the Network and Dial-Up Connections icon. 3. Right-click on the Local Area Connection icon and select Properties. 4. Double-click on Internet Protocol (TCP/IP). *See note below. 5. At the General tab, place a check in the Obtain an IP Address automatically circle. 6. Place a check in the Obtain DNS server address automatically circle. 7. Click Apply, and then click OK. If the computer prompts you to reboot, please do so now. For Windows XP: 1. For Windows XP, click on Start, Settings, then Control Panel. 2. Click on Network and Internet Connections then click on Network Connection.
SD220 / SD221 Access Appliance 16 User’s Guide 3. Right-click on the Local Area Connection icon and select Properties. 4. Double-click on Internet Protocol (TCP/IP). *See note below. 5. At the General tab, place a check in the Obtain an IP Address automatically circle. 6. Place a check in the Obtain DNS server address automatically circle. 7. Click Apply, and then click OK. If the computer prompts you to reboot, please do so now. Note: If information is already entered in these fields, be sure to write down all this information before making any changes. You will need to reenter this after you’ve finished using the coaXmedia SD220 / SD221. Under Windows 2000, you must be logged in using an account with administrators’ rights in order to make the necessary changes. For Unlisted Operating Systems: If you are using a PC with an Apple, Linux or any other operating systems not mentioned previously, please refer to your operating system’s documentation for instructions on how to enable DHCP client operation. 6 Using your Access Appliance 6.1 Using the Connection Your Access Appliance provides you with an “Always-On” connection to the Internet so simply start up your e-mail client, Web browser, newsgroup reader, or other Internet applications and use them as usual.
SD220 / SD221 Access Appliance User’s Guide 17 Note: If you are concerned that someone may attempt to access your computer via the Internet, you can use any number of firewall or Internet security software tools to prevent remote access. Another solution is to disconnect the computer cable or disconnect power from your Access Appliance. 6.2 Disconnecting If you have any security concerns about leaving your PC connected while it is not in use, firewall software or equipment can be purchased at many computer retailers; or you can simply unplug the Ethernet cable from the PC until you need to access the Internet again. 7 Troubleshooting Connection Problems The P (Power) and S (Sync) LEDs should be ON; and you should see the T (Transmit) and R (Receive) LEDs flash when you attempt to browse the Internet. If the S or F LED is blinking or no LEDs are on, check all the hardware connections and cables (refer to Connecting to the Access Appliance). If the P, S, and D LED is ON, then the Access Appliance is functioning correctly; but it has not been enabled and you should contact your service provider for service activation. If this problem persists, contact your service provider for assistance. (See also page 7 for a description of the Front Panel status LEDs.)
SD220 / SD221 Access Appliance 18 User’s Guide 8 Specifications Client Interface Ethernet transfer speed Up to typical 10/100BaseT speeds Indicators Front panel LEDs Cable Connectivity RJ-45-Ethernet RJ-11 Analog telephone set Electrical Specifications AC Adaptor Option 1 Inputs: 120VAC 50/60 Hz Operating Ranges: 108-132 VAC Output: 5VDC, 2A Option 2 Inputs: 240VAC 50/60 Hz Operating Ranges: 220-240 VAC Output: 5VDC, 2A Environmental Specifications Operating temperature 0° to +40° C Storage temperature -40° to +75° C Humidity 10% to 90% non-condensing Physical Specifications Dimensions 7”wide, 8” deep, 1.5” height Agency and Regulatory Compliance Certifications FCC Canadian UL / ULc
SD220 / SD221 Access Appliance User’s Guide 19 9 Optional Equipment and Replacement Parts Many optional and replacement parts are available for the SD220 access appliance. If you need to replace or add a part, consult the service provider from whom you obtained this product. These appliance options and replacements are available. Specify the part number(s) as well as description(s) of any part when ordering to ensure correct identification of the item. Sales Part # Description CB201-001 Ethernet Cable – 10ft SD220 / SD221 Access Appliance User’s Guide CD

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