BlackBerry RGF110LW GSM/EDGE 850/1900, WCDMA/HSDPA Bands (FDD II, IV, V, VI), LTE Bands (FDD 2, 4, 5, 17), BT, 802.11 a/b/g/n, NFC, GPS Wireless Handheld User Manual BB10 Help Web

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PORSCHE DESIGN
P'9982 Smartphone
User Guide
Published: 2013-09-17
SWD-20130917152447262
Contents
Get started...................................................................................................................................................5
Getting to know your device.........................................................................................................................5
Device Switch............................................................................................................................................. 30
Display........................................................................................................................................................ 38
Search.........................................................................................................................................................40
Phone......................................................................................................................................................... 43
Phone..........................................................................................................................................................43
Visual Voice Mail.........................................................................................................................................49
BBM Video..................................................................................................................................................51
Ring tones, sounds, and alerts................................................................................................................... 53
View and respond to Instant Previews....................................................................................................... 54
About Lock Screen Notifications................................................................................................................ 54
Troubleshooting: Ring tones, sounds, and alerts.......................................................................................55
Messages.................................................................................................................................................. 57
BlackBerry Hub...........................................................................................................................................57
Passwords and security...........................................................................................................................77
Security.......................................................................................................................................................77
Work space and BlackBerry Balance......................................................................................................... 90
BlackBerry ID..............................................................................................................................................95
Password Keeper....................................................................................................................................... 98
Media....................................................................................................................................................... 103
Camera..................................................................................................................................................... 103
Pictures.....................................................................................................................................................108
Music........................................................................................................................................................ 112
Videos....................................................................................................................................................... 118
BlackBerry Story Maker............................................................................................................................121
Media sharing........................................................................................................................................... 123
Maps and locations................................................................................................................................ 125
Maps.........................................................................................................................................................125
Location services......................................................................................................................................128
Compass.................................................................................................................................................. 129
Applications and features...................................................................................................................... 131
Remember................................................................................................................................................ 131
Calendar................................................................................................................................................... 134
Contacts................................................................................................................................................... 143
Clock.........................................................................................................................................................150
Calculator................................................................................................................................................. 154
Browser.................................................................................................................................................... 155
Smart Tags............................................................................................................................................... 160
Voice Control............................................................................................................................................ 163
Games...................................................................................................................................................... 167
Organizing apps........................................................................................................................................169
Documents and files...............................................................................................................................171
Documents To Go.................................................................................................................................... 171
File Manager............................................................................................................................................. 176
Storage space and media card................................................................................................................ 179
Settings and options.............................................................................................................................. 185
Connections..............................................................................................................................................185
Software Updates.....................................................................................................................................201
Language.................................................................................................................................................. 201
Keyboard and typing................................................................................................................................ 202
Battery and power.................................................................................................................................... 208
Accessibility..............................................................................................................................................212
BlackBerry Link features on your device.................................................................................................. 219
Legal notice.............................................................................................................................................223
User Guide
Get started
Get started
Getting to know your device
New in this release
Introducing BlackBerry 10 OS version 10.2
BlackBerry Hub
Priority View: You can change the view in the BlackBerry Hub to show the most important messages
and notifications as specified in a set of prioritization rules (for example, messages from people who are
attending an upcoming meeting with you).
Attachment View: You can filter the view in the BlackBerry Hub to show the message attachments that
you receive. Attachments that are associated with a work space account are not shown when the work
space is locked.
With Instant Preview notifications, you can view email, BBM messages, text messages, and more almost
anywhere on your device. You can also reply to your BBM and text messages without leaving your
current app.
For more information, see BlackBerry Hub and Ring tones, sounds, and alerts.
BlackBerry Keyboard
Keyboard feedback enhancements: On devices with a touch screen keyboard, the tone for key presses
on shift, symbol, and delete keys are different so you can distinguish the keys from regular key presses.
When you select text for editing, a menu appears on the screen to enable you to cut, copy, and paste
text more quickly.
For more information, see Keyboard and typing.
Camera
Face detection: The camera detects faces in the viewfinder and identifies them so you can apply focus
to a specific person before taking the picture.
Grid lines: The display includes gridlines in the viewfinder so you can align the objects or people in the
picture before taking it.
You can peek at the last picture that you took to see if you captured what you wanted.
For more information, see Camera.
BlackBerry Story Maker
Saving and sharing: When you save a BlackBerry Story Maker video and close the app the video
continues to save in the background. You can share a BlackBerry Story Maker video from within the app
through an email, a text message, social networking accounts, and more.
For more information, see BlackBerry Story Maker.
User Guide
Get started
BlackBerry Remember
Search: You can search within the BlackBerry Remember app for specific items.
Assign a time to an item: You can assign a time and date to indicate when an item is due or when you
want to return to the item.
Calendar integration: Items that are assigned a date appear in the Calendar app and the BlackBerry Hub
calendar notifications.
For more information, see Remember.
Calendar
Respond to a calendar reminder: You can send a message from the reminder, to the meeting organizer
or all attendees, that you are running late for the meeting.
Support for web calendars using ICS feeds: Use the account settings to add web calendars to the
device by subscribing to ICS feeds.
Calendar composition screen enhancements: Adding an event to the calendar is easier than ever with a
simplified screen for adding calendar events.
For more information, see Calendar.
NFC and Smart Tags
New NFC tag writing templates have been added, allowing you to quickly create NFC tag data on the
go.
For more information, see NFC and Smart Tags.
BlackBerry Browser
You can quickly see your browsing history by touching and holding the back button beside the address
bar.
You can invert the colors in reader mode to display white text on a black background.
For more information, see Browser.
Introducing BlackBerry 10: new apps and
features
Introducing the reinvented BlackBerry – an intelligent and intuitive experience that constantly adapts to
your needs. Designed around three main views – your messages, your running apps, and all apps –
BlackBerry 10 OS allows you to effortlessly flow between tasks and applications with quick and simple
gestures.
BlackBerry Hub
BlackBerry Hub gathers all of your messages and notifications into one convenient location. Receive and
respond to email, text messages, social networking messages, BBM chats, and instant messages. With
a single swipe from any screen, you can peek at your notifications, peek further into BlackBerry Hub to
see your messages, or peek at your upcoming meetings and events. You can easily filter the types of
messages that appear.
For more information, see BlackBerry Hub.
User Guide
Get started
BlackBerry Keyboard
Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to
say it. Your device uses this information to try to predict what word you might type next and displays
suggested words on the BlackBerry Keyboard. Simply flick the word up onto the screen to type
efficiently with just one hand. You can even type in two or more languages at once!
For more information, see Keyboard and typing and Language.
BBM Video with Screen Share
Have face-to-face video conversations with your BBM contacts over HSPA+, 4G LTE and Wi-Fi
networks. Start BBM Video from the Phone or the Contacts app, or switch from a BBM chat to a BBM
Video conversation, by simply tapping an icon. You can even share your screen with your contact by
tapping an icon, and show your photos or presentations while you continue talking.
For more information, see BBM Video.
Camera and Time Shift mode
Your BlackBerry device has front and rear cameras for taking high resolution pictures and recording HD
videos. You can open the camera from the home screen, and take a picture or record a video quickly by
tapping anywhere on the screen. Time Shift mode captures several milliseconds before and after your
picture, so you can pinpoint the best frames to create the perfect shot.
For more information, see Camera.
BlackBerry Story Maker
BlackBerry Story Maker allows you to combine your pictures, videos, and music into a stunning HD
movie that you can view later and quickly share with others. You can select a song for background
music, add intro titles and end credits, and apply themes.
For more information, see BlackBerry Story Maker.
BlackBerry Remember
A combination of memos and tasks, BlackBerry Remember helps you organize your interests, ideas, and
projects. You can group related photos, lists, messages, emails, and links. Generate tasks from email
messages and turn your content into actions from anywhere on your device.
For more information, see Remember.
Contacts
The Contacts app contains details about the contact, updates and company news from the contact’s
social network, and events that you and the contact have in common. You can quickly filter your
contacts by using the account type (for example, you can choose to view only BBM contacts). You can
also create favorites and use photos from social networking accounts to represent contacts.
For more information, see Contacts.
User Guide
Get started
Calendar
The Calendar app is integrated with the BlackBerry Hub, the Contacts app, and other apps and
accounts. You can filter your calendar events for each of your social networking accounts. At a glance,
you can view the people you are meeting on a particular day. The Calendar even suggests participants
and locations, based on previous email and meetings.
For more information, see Calendar.
BlackBerry Browser
The new BlackBerry Browser is powerful, responsive, and super-fast. When you're browsing and you
find something you want to share, you can post it to a social network with just a couple of gestures. You
can also view webpages in Reader mode to remove distracting clutter.
For more information, see Browser.
Share, stream, or display your media files
With a couple of quick taps from within your apps, you can easily share your music, pictures, videos,
documents, webpages, and contacts with others over email, BBM, a Bluetooth connection, NFC, social
networking accounts, and more. You can also stream your media to supported DLNA Certified devices
such as computers, TVs, or other home entertainment equipment, or use an HDMI cable to display your
media files on a TV or computer.
For more information, see Media sharing.
Picture editing
You can edit pictures directly on your device. Crop and rotate the picture, reduce red-eye, or apply a
variety of enhancements and artistic styles.
For more information, see Pictures
Video editing
You can edit videos directly on your device. Change the length of the video, rotate the image, and make
enhancements such as brightness and color.
For more information, see Videos.
Search
You can search your entire device for files, settings, apps, help, and more. Either type your search term,
or say it, from the home screen or from within an app. You can narrow your search to include only
specific apps, or extend your search to include Internet sources.
For more information, see Search.
Voice Control
The Voice Control app can make multitasking easier. You can speak your commands and perform a
variety of actions virtually hands-free. Use the Voice Control app to send messages, make calls, book
meetings, search the Internet, post tweets, and more. Open the Voice Control app by pressing and
User Guide
Get started
holding the mute button on the side of the device, or from the keyboard by tapping and holding the
microphone icon.
For more information, see Voice Control.
BlackBerry World
Discovering great apps is easier than ever with app recommendations based on similar purchases. You
can choose an app, then quickly share it to social sites with a couple of gestures from within the app.
BlackBerry World features a unified storefront for apps, games, themes, music, and videos, and parental
controls that let you hide content that you don't want children to access.
NFC and Smart Tags
Near Field Communication (NFC) is a short-range wireless technology that's designed for transferring
data quickly. BlackBerry Tag uses NFC technology to exchange files (including pictures, music, contact
info, and even webpages) between your BlackBerry device and other NFC-enabled devices simply by
tapping the back of your devices together. You can also use NFC on your device to pay for items, and to
create and store Smart Tags containing URLs, phone numbers, and more that you can share with
others.
For more information, see NFC and Smart Tags.
BlackBerry Balance
Take your device to the office for access to work email, apps, and data without compromising the
personal use of your device. Your personal apps and information are kept separate and private from
work data and apps. Easily switch between your work space and personal space with a simple gesture.
For more information, see About BlackBerry Balance .
What's different about BlackBerry 10?
How do I get back to the home screen?
• In many apps, you can tap
Back to return to the previous screen.
• To minimize an app and return to the home screen, swipe up from the bottom of the screen.
User Guide
Get started
How do I get to the menu?
There is no
Menu key on BlackBerry 10 devices. You can open menus by tapping the icons at the
bottom of the screen, and by touching and holding items on the screen.
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User Guide
Get started
How do I change my settings and options?
Do any of the following:
• To change the settings in an app, swipe down from the top of the screen. Tap
• To see other options in many apps, tap .
• To change your BlackBerry device settings and connect to mobile and Wi-Fi networks, on the
home screen, swipe down from the top of the screen. Tap
Settings.
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages
can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry
device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay
connected no matter what you're doing on your device.
To get to the BlackBerry Hub, on the home screen, slide your finger right.
You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple
gesture:
11
User Guide
Get started
Where are my ring tones and notification
profiles?
• BlackBerry 10 OS includes the following built-in notification modes: Normal, Phone Calls Only,
Vibrate Only, Silent, and All Alerts Off.
• You can quickly turn on Silent mode by swiping down from the top of the home screen and tapping
• You can set custom ring tones for contacts in the Contacts app.
• To set notifications for particular types of messages, on the home screen, swipe down from the top
of the screen and tap
Settings > Notifications.
Where are my apps?
Some of the apps that you used on your old BlackBerry device might not be available on your
BlackBerry 10 device. In the BlackBerry World storefront, you can check if your old apps are available
for download on the My World screen or find new apps.
Where are my tasks, memos, and voice notes?
• If you used BlackBerry Link to transfer the files from your old BlackBerry device to your new device,
your tasks, memos, and voice notes should be in the new BlackBerry Remember app.
• If you previously used tasks in BBM Groups, you still have access to those tasks in BBM.
Where do I find my files?
You can find your files in the File Manager app. If you added a work account to your BlackBerry device
and your administrator turned on BlackBerry Balance technology, your device data, apps, and network
access are divided into a work space and a personal space. The separate spaces help you to avoid
accidentally copying work data into a personal app, or displaying confidential work data during a BBM
Video chat. To switch between your work space and personal space, drag your finger down on the
middle of the home screen and tap Personal or Work.
12
User Guide
Get started
Where can I find my device info and passwords?
Where can I find my PIN?
In BBM, tap your profile picture. On your profile page, your PIN appears below your barcode. In an
email or text message, you can also type mypin to display your PIN.
How do I find my own phone number?
On the home screen, tap the
icon. In the Calls or Contact view, in the center of the screen ,
swipe down and your phone number will appear at the top of the screen. In an email or text
message, you can also type mynumber to display your phone number.
Where is Password Keeper?
The Password Keeper app is available for download in the BlackBerry World storefront. If you used
BlackBerry Link or a media card to transfer your data from a BlackBerry device running BlackBerry
Device Software 5.0 or later, you can restore your Password Keeper passwords from your old
device after you download and open the Password Keeper app.
Where can I find details about my device OS and hardware?
On the home screen, swipe down from the top of the screen. Tap
Settings > About. To change
the type of information displayed, tap an option in the drop-down list.
How do I search?
If you are looking for something on your BlackBerry device or the Internet, at the bottom of the home
screen, tap .
What is BlackBerry Link?
BlackBerry Link is the latest version of BlackBerry Desktop Software and can be used with your
BlackBerry 10 device. You can use BlackBerry Desktop Software with devices that are running
BlackBerry 7.1 and earlier.
BlackBerry Link is software that you can install on your computer to link data, media files, and
applications on your BlackBerry device to your desktop computer.
To download BlackBerry Link, on your computer, visit www.blackberry.com/BlackBerryLink and select
the Windows or Mac option.
Home screen, keys, and icons
Your device at a glance
13
User Guide
Get started
Home screen at a glance
14
User Guide
Get started
Application icons
Icon
Description
BlackBerry Hub
Access all of the messages and notifications that you receive from your
different accounts from one convenient location.
Contacts
Access the contacts from all of your accounts, as well as their updates and
your shared activities, in a single app.
Browser
View webpages more easily using the reader mode, and share webpages
quickly with your contacts.
Calendar
15
User Guide
Icon
Get started
Description
View all your events in one place, including events you added from your
email accounts and social networking accounts. You can filter events
according to your account.
BBM
Chat in real time by using text or video, and share files with up to 30 BBM
contacts.
Text Messages
Send and receive SMS and MMS messages, if provided as part of your
wireless service plan.
BlackBerry World
Download, buy, rate, and review apps, games, music, and videos.
Remember
A productivity app for collecting and categorizing the information you want to
remember.
Docs To Go
Create, edit, and format Microsoft Word documents and Microsoft Excel
spreadsheets. Edit, view, and present Microsoft PowerPoint presentations.
Pictures
View, edit, and share pictures that you take with the Camera app or that are
saved on your device.
Music
Share your music quickly and easily with your contacts. Wirelessly play your
music on home entertainment equipment.
Videos
View, edit, and share videos that you take with the Camera app or that are
saved on your device. Wirelessly play your videos on home entertainment
equipment.
Story Maker
16
User Guide
Icon
Get started
Description
Create and share a movie that you make using pictures, videos, and music
on your device.
Facebook
View your Facebook notifications, upload photos and videos, and check in to
Places.
Twitter
Follow the stories, ideas, and opinions that interest you by sending and
receiving short messages known as tweets.
LinkedIn
Build and connect with your professional network and get access to ideas
and opportunities for your career.
Maps
Search for places, get turn-by-turn directions, and save favorite places.
Games
Find games to download and play. Add your friends so that you can view
their games or challenge them to a game.
YouTube
Share your videos with friends, family, and the world.
Voice Control
Speak your commands to make a call, send messages, search the Internet,
and more.
Clock
Track the time using a world clock, stopwatch, timer, and alarm clock.
Calculator
Perform calculations using a standard and scientific calculator, tip calculator,
and unit converter.
Compass
17
User Guide
Icon
Get started
Description
Navigate using the compass, or let the compass connect to satellites to find
your location.
File Manager
View, save, and share files that are stored on your device, on a media card,
or on devices or networks that your device is connected to.
Smart Tags
Store and create tags that contain info such as text, phone numbers, and
links that you can share with others on printed materials or by tapping the
backs of your devices together.
Settings
Change the settings for network connections, accounts, display, language,
and more.
Adobe Reader
View PDF files on your device and share them with others over email, BBM,
and more.
Phone
Place conference calls, check voice mail, or move a call to BBM Video.
Camera
Includes front and rear cameras, and a Time Shift mode to help you capture
the perfect picture.
Setup
Set up your accounts, personalize your device, and watch tutorials about
using BlackBerry 10 OS.
Help
Find out how to do things quickly on your device, read FAQs, and learn tips
that can help increase your productivity.
Notification icons
The notification icons show you that you have new or unopened items for your accounts in the
BlackBerry Hub. When you have a new item, the
indicator appears on the notification icon. You can
peek at your notification icons by sliding your finger up from the bottom of the screen from anywhere on
the device.
18
User Guide
Icon
Get started
Description
Email message
Text message
BBM message
Facebook message
Twitter message
LinkedIn message
Phone call
Notification messages from apps and services
such as BlackBerry World
Setup and activation
Set up your device
The first time your BlackBerry device starts, the Setup app opens. The Setup app needs a network
connection, so make sure your device is connected to a mobile network or is within range of a Wi-Fi
Setup icon on the home
network. After the initial setup, you can open the Setup app by tapping the
screen.
The Setup app prompts you to enter an existing BlackBerry ID or create a new one. If you are not sure if
you already have a BlackBerry ID, on your computer, visit www.blackberry.com/blackberryid.
You can use the Setup app to:
•
•
•
•
•
Add your email, BBM, instant messaging, and social networking accounts
Set up your payment options for purchases you make from the BlackBerry World storefront
Transfer data from a device running BlackBerry 7 or 7.1
Customize and personalize your device settings
Watch tutorials or open the Help app to learn more about BlackBerry 10 OS
Set up email or other types of accounts on
your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or
even an Evernote account to your device.
1. On the home screen, swipe down from the top of the screen.
19
User Guide
2. Tap
> Accounts.
3. If you already added an account to your device, tap
Get started
to add another account.
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an
Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in
the Birthday Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a work account supported by BlackBerry
Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your
device and take advantage of features like BlackBerry Balance. If you organization hasn't upgraded to
BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add
your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your
administrator.
Make sure you know the following from your administrator:
• Your username
• Your enterprise activation password
• Server name
1. On the Add Account screen, tap
> Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry
Balance and to enter your work network password.
Add an email account supported by Microsoft
Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
• Your username and work network password
• Server address
20
User Guide
Get started
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages,
calendar events, contacts, tasks, and notes associated with the account are synced with your
BlackBerry device.
1. On the Add Account screen, tap
> Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
• To turn off push email, set the Push switch to Off. To set how frequently your device checks for
new messages, in the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, set the VPN switch to On.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down
list, tap an option.
3. Tap Next.
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format
user@.blackberry.com) on a previous BlackBerry device, to continue to receive
messages for that account on your BlackBerry 10 device, you must set up a forwarding email address
and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account
to your device.
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
• Messaging server type (POP or IMAP)
• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the
IMAP Path Prefix. For more information, contact your administrator.
1. On the Add Account screen, tap
2. Enter the account information.
> IMAP or POP.
• To set how frequently your BlackBerry device checks for new messages (if push email isn't
supported), in the Sync Interval drop-down list, tap an option.
• To change the number of messages that are initially synced to your device, in the Initial Retrieval
Amount drop-down list, tap an option.
3. Tap Done.
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User Guide
Get started
Add a CalDAV or CardDAV account
Make sure you know the following information:
• Your username and password
• The email address associated with the account
• The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap
2. Enter the account information.
> CalDAV or CardDAV.
3. Tap Done.
Before you switch devices
For information about how to switch to a BlackBerry device from an older BlackBerry device or a thirdparty device, visit www.blackberry.com/deviceswitch.
Learn what transfer options are available to
you
The types of data transferred depends on the transfer method you use and the type of smartphone
you're transferring data from. Data transferred might include some settings, phone history, pictures,
music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit
www.blackberry.com/deviceswitch.
• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link
to switch devices. Learn how to switch devices using BlackBerry Link.
• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch
devices. Learn how to switch devices using a media card.
• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry
Protect to transfer supported data, such as contacts, from your current device's backup file to your
new device. Learn how to switch devices using BlackBerry Protect.
• Switching from an iPhone or Android device? You can download the device switch app from
BlackBerry World. Learn how to switch devices using the device switch app.
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently
running, on the home screen of your old device, do one of the following:
• Click Options > About.
• Click Options > Device > About Device Versions.
Make note of your usernames and passwords
Before you switch BlackBerry devices, make sure that you have the following:
• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this
information down so that you have it when you're ready to add accounts to your new device.
• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a
BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in
to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you
downloaded previously from BlackBerry App World and access BlackBerry products that use your
BlackBerry ID, such as BBM and BlackBerry Protect.
22
User Guide
Get started
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.
Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version
of BBM and associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in
your list of installed applications.
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or
www.bbm.com.
If you can't update your version of BBM, in BBM, press the
key > Options > Back Up. Select a
backup option.
What if I have contacts on my SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your
service provider.
If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to
copy those contacts to your old device before you back up your device data.
Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list
on your old device, press the
key > SIM Phone Book. Press the
key > Copy All To Contacts.
Power and charging
Turn off your device
Press and hold the Power/Lock key on the top of your BlackBerry device.
Put your device in standby mode
When you put your BlackBerry device in standby mode, the device screen backlight turns off and the
screen locks. Wireless connections and clock alarms aren't affected.
Press the Power/Lock key on the top of your device.
To wake up your device, swipe up from the bottom of the device screen.
Restart or reset your device
If your BlackBerry device is running slower than usual or not responding, turning off and turning back on
your device might help to solve the problem.
Do one of the following:
• To restart your device, press and hold the Power/Lock key on the top of your device. Tap
• To reset your device, press and hold the Power/Lock key for ten seconds.
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Charge your device
Before you start using your BlackBerry device, you should charge the battery that came with your device
as the battery isn't fully charged.
Charge your device using the charger provided by BlackBerry in the box that your device came in. You
can also charge your device using a USB cable connected to a computer, but charging might take
longer.
CAUTION: Other chargers might not provide adequate power and might damage your device.
Plug the charger into a power outlet and connect the cable to your device using the USB port.
Tips: Charging your device
Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when
possible, do the following:
• Charge your device for an extended period of time rather than charging in small increments, for
example, charging for less than 15 minutes.
• Avoid using your device while it is charging, to help it charge faster.
• Charge your device often, even when the battery charge isn't low.
• Avoid leaving your device in extremely hot or cold places, such as on a vehicle dashboard.
• Avoid leaving your device turned off with a low battery power level for an extended period of time.
Lock or unlock your device
Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve
battery power.
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages
or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.
Press the Power/Lock key on the top of your device.
To unlock the screen, swipe up from the bottom of the screen.
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Unlock your device with a network unlock code
To obtain the unlock codes for your BlackBerry device, contact your service provider.
Your device might be network locked which allows your device to make a mobile network connection
with only your current service provider. For example, if you want to use a SIM card from another service
provider, you might need to enter an unlock code.
Tip: To see the current service provider associated with your device, on the home screen, swipe down
from the top of the screen. Tap Settings > About > SIM Card.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > SIM Card.
3. In the Phone Network Lock section, tap a locked item.
4. When prompted, enter the unlock code.
CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you
exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency
calls only. For assistance, contact your service provider.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal
activity, you can lock your work space and continue to access personal files, personal apps, and
personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the
top of the screen. Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
• To immediately lock your work space, tap .
• To automatically lock your work space after a set amount of time, tap Balance > Lock work
space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed
the number of allowed attempts to enter your work space password, your work space and all of its
contents are deleted.
Lock your device with a password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of
your device? You can set a password so that you can lock your device when it's in open view or not in
use.
1. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap
Settings > Security and Privacy > Device Password. Set the Device Password switch to On.
Enter a password.
2. To lock your device, do one of the following:
• Press and hold the Power/Lock key on the top of your device. Tap .
• To automatically lock your device after a certain amount of time, on the home screen, swipe down
from the top of the screen. Tap
Device After Screen Lock.
Settings > Security and Privacy > Device Password > Lock
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• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe
down from the top of the screen. Tap
Lock Device When Holstered.
Settings > Security and Privacy > Device Password >
To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom
of the screen. When prompted, enter your device password.
Using the touch screen
Take a moment to check out how to navigate your BlackBerry device using these basic gestures.
Scroll and move between items
Slide your finger to scroll through a list, pan a webpage, or move between pictures. You can also slide
your finger to view the home screen. For example, if you're looking at the BlackBerry Hub, you can slide
your finger to the left to see the home screen and your minimized apps. Slide your finger to the left again
to see all your apps.
• To scroll, slide your finger up and down.
• To move between the BlackBerry Hub and the home screen, slide your finger left and right.
Use a slider
If a slider appears on your screen, you can use the slider to progress through a file, such as a song or
video, or scroll through multiple pages, such as the pages of an eBook.
On the slider, drag the slider handle.
Select items
Do any of the following:
• To select an item, simply tap it. If the item can be opened it will open, if not it will be highlighted.
• To highlight an item without opening it, touch and hold the item.
• To highlight multiple items, such as pictures or songs that you want to share, touch and hold one
item. Tap
and tap additonal items. To clear an item, tap it again.
Zoom in to or zoom out from the screen
If you want a closer view of a detail in an image, or if you're having trouble reading words that are too
small, you can magnify the screen by zooming in. To see more of the screen, zoom out.
Slide your fingers apart to zoom in, or slide your fingers together to zoom out.
Move items from one place to another
1. On the home screen, touch and hold the item you want to move.
2. When the item starts to pulsate, slide your finger to where you want the item to be.
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Minimize apps and show your Active Frames
When you minimize an app it appears as an Active Frame on the home screen. This is great for
multitasking as you don't need to do things like save and close documents before you use the browser,
or restart your browser session after you check your email.
Swipe up from the bottom of the screen.
Tip: When you're done using your app, you can close it by tapping
app.
in the lower-right corner of the
View the Hub
You can peek at or open the BlackBerry Hub from anywhere on your device
From the bottom of the screen, slide your finger up and to the right.
Show the menus
You can find additional features, options, and help by exploring the menus.
Do any of the following:
• To see the additional actions you can perform in an app, tap
or .
• To see the additional actions for a specific item within an app, such as a song or a picture, touch
and hold the item. To see the names of the menu items that appear on the right side of the screen,
slide your finger over them.
• To find the settings and help, swipe down from the top of the screen. In an app, you can see the
settings for that particular app. If you are not in an app, you can see the device settings.
Show the keyboard
Using two fingers, swipe up from the bottom of the screen.
Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and
there's nowhere to tap on the screen, swipe two fingers down from the top of the keyboard.
Navigating within an Android app
Some of the apps and games that are available in the BlackBerry World storefront are Android apps that
were converted to be used on BlackBerry devices. In these apps, you can show or hide an action bar at
the bottom of the screen or you can quickly go back to the previous screen.
Do any of the following:
• To see the additional actions that you can perform, in an app, swipe down from the top of the
screen.
• To go back to the previous screen, place your finger below and halfway across the screen. Slide
your finger diagonally up and to the left.
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Personalizing your device
Download and buy apps, games, music, and videos
Apps, games, and music that you buy can be deleted and downloaded again as many times as you want
to on the same BlackBerry device, and on up to four additional devices without your having to pay for
the items again.
1. In the BlackBerry World storefront, tap an item.
2. In the upper-right corner of the screen, tap the button with the price displayed on it.
3. To change your payment method before you pay for an item, in the Bill Through: drop-down list, tap
a payment method.
4. Tap Purchase.
Tip: To share an app, game, album, song, or video, tap . To share an app with someone using NFC
technology, on the Details screen of the app that you want to share, align the backs of your devices.
Move an app around the home screen
1. On the home screen, touch and hold an app icon until all of the icons start to blink.
2. Drag the icon to a different location on the home screen and release your finger.
Change your ring tone, sounds, or alerts
In the Notifications settings, you can change the settings for your ring tone, sounds, or alerts, and set
the volume level of the notifications, number of vibrations, and more.
Your Porsche Design P'9982 smartphone from BlackBerry includes a unique and customized ring tone
that only the owners of the P'9982 smartphone from BlackBerry have access to.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Notifications.
• To change your global notification settings, tap a setting in the Mode drop-down list or change
the Sound, Vibrate, LED, Instant Previews, or Volume settings.
• To change the notification settings for a particular app, for example, the Phone app, in the
Notifications section, tap an application, and change the settings. You can also customize the
number of vibrations here.
Change your font size
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Display.
3. In the Font Size drop-down list, tap the size of font that you want to use.
Set a picture as your wallpaper
1. Open a picture.
2. Tap
> Wallpaper.
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is
what will appear as your wallpaper.
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Set an alarm
1. Tap .
2. Set the Alarm switch to On.
3. Touch and hold the dial outside of the clock face.
4. Slide the dial around the clock face to your desired time.
5. To save the alarm time, tap anywhere on the screen.
Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific
minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up
or down to adjust the time that the alarm is set for.
Bookmark a favorite webpage
On a webpage, tap
Where do I find customer support?
Get support for your BlackBerry smartphone by clicking one of the links below.
Visit blackberry.com/support for self-help
resources such as manuals and knowledge base
articles. Watch videos to learn how to set up or
use features on your device. Find answers or post
your own question on community forums. Share
tips and solutions on social networks and
BlackBerry blogs.
Visit blackberry.com/contact for information about
who to call for warranty information, billing,
repairs, or technical support.
Testing your device hardware
You can check that your device hardware is working properly by using the BlackBerry Virtual Expert app.
The BlackBerry Virtual Expert app guides you through troubleshooting tests that are designed to help
you identify a hardware-related problem. Download the BlackBerry Virtual Expert app from BlackBerry
World now.
Before you use the app, keep the accessories you use with your device on hand, such as headphones,
so that you can do a full assessment.
Depending on your device model, you can check the following components and functions on your
device:
• Touch screen and LCD
• Volume keys, Mute key, and Power/Lock key
• Camera
• Speakers, microphone, and headphone jack
• LED and vibration notifications
• Bluetooth technology
Tip: For help with a specific issue, contact your service provider.
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Test your device using the BlackBerry
Virtual Expert app
1. On the home screen, tap
2. Do one of the following:
• To test a type of functionality, tap Display Tests, Audio Tests, or Button Tests.
• To perform a specific test, such as a camera issue, tap
3. Follow the instructions on the screen.
. Tap the test you want to do.
A BlackBerry Virtual Expert test failed
If the BlackBerry Virtual Expert app indicates a problem with your device, do the following:
• If possible, back up the data on your device. You can use BlackBerry Link to save a backup on your
computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/
BlackBerryLink and select the Windows or Mac option.
• Note your device software version and PIN number. To find this information, from the home screen,
swipe down from the top of the screen. Tap Settings > About. In the Category drop-down list, tap
OS or Hardware.
• Contact your wireless service provider or local repair center about the issue.
Tutorial: Searching the Help app on a
BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice searching the Help app on a
BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Device Switch
Before you switch devices
For information about how to switch to a BlackBerry device from an older BlackBerry device or a thirdparty device, visit www.blackberry.com/deviceswitch.
Learn what transfer options are available to
you
The types of data transferred depends on the transfer method you use and the type of smartphone
you're transferring data from. Data transferred might include some settings, phone history, pictures,
music, browser bookmarks, and so on. For a list of the type of data that is transferred, visit
www.blackberry.com/deviceswitch.
• Switching from BlackBerry Device Software 5.0 or later? On a computer, you can use BlackBerry Link
to switch devices. Learn how to switch devices using BlackBerry Link.
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• Switching from BlackBerry 7.0 or BlackBerry 7.1? You can use a media card on your device to switch
devices. Learn how to switch devices using a media card.
• Switching from a BlackBerry device that has BlackBerry Protect installed? You can use BlackBerry
Protect to transfer supported data, such as contacts, from your current device's backup file to your
new device. Learn how to switch devices using BlackBerry Protect.
• Switching from an iPhone or Android device? You can download the device switch app from
BlackBerry World. Learn how to switch devices using the device switch app.
Tip: If you're switching from a BlackBerry device, to see what version of software you're currently
running, on the home screen of your old device, do one of the following:
• Click Options > About.
• Click Options > Device > About Device Versions.
Make note of your usernames and passwords
Before you switch BlackBerry devices, make sure that you have the following:
• If you have saved usernames and passwords in Password Keeper, consider temporarily writing this
information down so that you have it when you're ready to add accounts to your new device.
• If you have a device running BlackBerry Device Software 5.0 or later, you might have created a
BlackBerry ID that you used to log in to your device and the BlackBerry World storefront. If you log in
to your BlackBerry 10 device with your BlackBerry ID, you might be able to reinstall apps that you
downloaded previously from BlackBerry App World and access BlackBerry products that use your
BlackBerry ID, such as BBM and BlackBerry Protect.
Note: BlackBerry App World is called BlackBerry World on BlackBerry 10 devices.
Update BBM
Although it's not required to switch BlackBerry devices, you should update to the latest available version
of BBM and associate BBM with your BlackBerry ID before you switch devices.
1. To see which version of BBM you're running on your old device, look for BlackBerry Messenger in
your list of installed applications.
2. To download BBM 7.0 or later on your old device, visit the BlackBerry World storefront or
www.bbm.com.
If you can't update your version of BBM, in BBM, press the
backup option.
key > Options > Back Up. Select a
What if I have contacts on my SIM card?
Your BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your device, contact your
service provider.
If you saved contacts to your old SIM card, to make sure those contacts aren't lost, you might need to
copy those contacts to your old device before you back up your device data.
Tip: To copy contacts from your SIM card to your old device's built-in media storage, in your contact list
on your old device, press the
key > SIM Phone Book. Press the
key > Copy All To Contacts.
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Backing up and switching devices
Transfer data to a new device using a
computer and BlackBerry Link
If your current BlackBerry device is running BlackBerry Device Software 5.0 or later, you can use
BlackBerry Link to transfer supported data and settings such as device settings, phone history, media
files, browser bookmarks, and so on to your new BlackBerry 10 device. This feature is designed to move
personal data but not work data.
1. On your computer, download and install BlackBerry Link from www.blackberry.com/BlackBerryLink.
2. Open BlackBerry Link.
3. Connect your current BlackBerry device to your computer using a USB cable.
4. Complete the instructions on the screen.
5. When prompted, connect your new BlackBerry 10 device using a USB cable.
6. Complete the instructions on the screen.
Note: Email accounts and unsupported applications aren't transferred to your new device. You can set
up your email accounts on your new device in the BlackBerry Hub. To download applications that
weren't transferred to your new device, visit the BlackBerry World storefront.
Transfer data from a BlackBerry 7 device
using a media card
This transfer option is only available if you're switching from a BlackBerry 7 device or later. To see what
version of software you're running, on your previous device's home screen, click Options > About, or
click Options > Device > About Device Versions.
When you switch to a new BlackBerry device using the Device Switch feature in the Setup application,
you can move alarm settings, BBM contacts, browser bookmarks, text messages, phone history, and
wireless connection profiles between BlackBerry devices. This feature is designed to move personal
data but not work data.
1. On your BlackBerry 7 device, click Setup > Device Switch.
2. Click Using a Media Card > Save Data.
3. Complete the instructions on the screen.
4. When the backup is complete, remove the media card from your BlackBerry 7 device and insert it
into your BlackBerry 10 device.
5. On your BlackBerry 10 device, on the home screen, tap
> .
6. Complete the instructions on the screen.
Note: Email accounts and unsupported applications aren't transferred to your new device. You can set
up your email accounts on your new device in the BlackBerry Hub. To download applications that
weren't transferred to your new device, visit the BlackBerry World storefront.
Transfer data to a new device using
BlackBerry Protect
To use this feature, the BlackBerry Protect app must be installed on your previous BlackBerry device.
Your previous device must be running BlackBerry 7.1 or earlier.
You can use BlackBerry Protect to move supported data from your previous device to your new
BlackBerry 10 device.
1. On your previous device or using the BlackBerry Protect website, back up your data.
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2. On your new device, swipe down from the top of the home screen. Tap Settings > BlackBerry
Protect.
3. If necessary, set the BlackBerry Protect switch to On. Complete the setup process.
4. Tap Restore. Select your previous device as the device that you want to restore data from.
5. Tap Restore.
Transfer data from an iPhone or Android
device
You must be connected to a Wi-Fi network on both your old device and on your BlackBerry device.
You can use the device switch app to transfer contacts, pictures, and other personal data from your
iPhone or Android device to your new BlackBerry device. For more information about the device switch
app, visit www.blackberry.com/deviceswitchapp.
1. On your BlackBerry 10 device, visit www.blackberry.com/deviceswitchapp and download the device
switch app.
2. Open the device switch app.
3. Complete the instructions on the screen.
Tutorial: Switching to a BlackBerry 10 device
using a media card
This tutorial provides you with the opportunity to see and then practice switching from a BlackBerry 7
device to a BlackBerry 10 device using a media card.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
After you switch devices
For information about returning your previous device to BlackBerry for recycling and safe disposal, visit
www.blackberry.com/recycling. The recycling and trade-up program is only available in certain areas.
Restoring BBM
The first time that you open BBM, you are prompted for your BlackBerry ID. If you have used BBM
before, consider the following:
• If you are switching BlackBerry devices, you can use the Device Switch feature in BlackBerry Link on
your computer or on a device running BlackBerry 7 or later to transfer your device data, including
your contacts and groups from BBM 6.2 or earlier, to a new device.
• If you previously associated BBM with your BlackBerry ID (for example, on your current device), you
can sign in with the same BlackBerry ID to restore your BBM data over the wireless network.
Your BBM data, such as your contacts, are automatically backed up over the wireless network based on
your BlackBerry ID. It's still a good idea to regularly save a backup file for your device on a computer
using BlackBerry Link in case your device is lost, stolen, or corrupted.
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Transfer passwords to Password Keeper
You can transfer the password data that you saved on your previous BlackBerry device to your
BlackBerry 10 device. To transfer the passwords, you must have backed up the password data as part
of the backup file during the device switch process, or created a backup of your current passwords on
your BlackBerry 10 device. If you saved the password data to a media card, the device automatically
detects this data on the media card. If you haven't saved your backup data to a media card, you can
also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.
1. On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World
storefront.
2. On the home screen, tap Password Keeper.
3. Enter your Password Keeper password.
4. Swipe down from the top of the screen.
5. Tap
Settings > Import Passwords.
6. Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from
a previous device to the Password Keeper app.
Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password
Keeper app are imported. Credit card credentials are not imported.
After the Password Keeper data is imported, it is removed from the backup file; however, other personal
data remains in the backup file.
Tips after switching devices
After you have finished switching BlackBerry devices, consider doing the following:
• If you have a media card, move it from your old device to your new device.
• To receive all of your messages and updates, add email and social networking accounts to your new
device.
• Wipe your old device to delete all of your data. To delete all of your device data, if necessary, set a
device password and then enter the password incorrectly ten times.
• Download apps from the BlackBerry World storefront.
• Explore the Help app on your device and discover tips and tricks.
Set up email or other types of
accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or
even an Evernote account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap
> Accounts.
3. If you already added an account to your device, tap
to add another account.
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
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4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an
Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in
the Birthday Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a work account supported by BlackBerry
Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your
device and take advantage of features like BlackBerry Balance. If you organization hasn't upgraded to
BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add
your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your
administrator.
Make sure you know the following from your administrator:
• Your username
• Your enterprise activation password
• Server name
1. On the Add Account screen, tap
> Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry
Balance and to enter your work network password.
Add an email account supported by Microsoft
Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
• Your username and work network password
• Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages,
calendar events, contacts, tasks, and notes associated with the account are synced with your
BlackBerry device.
1. On the Add Account screen, tap
> Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
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• To turn off push email, set the Push switch to Off. To set how frequently your device checks for
new messages, in the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, set the VPN switch to On.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down
list, tap an option.
3. Tap Next.
Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format
user@.blackberry.com) on a previous BlackBerry device, to continue to receive
messages for that account on your BlackBerry 10 device, you must set up a forwarding email address
and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account
to your device.
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
• Messaging server type (POP or IMAP)
• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the
IMAP Path Prefix. For more information, contact your administrator.
1. On the Add Account screen, tap
> IMAP or POP.
2. Enter the account information.
• To set how frequently your BlackBerry device checks for new messages (if push email isn't
supported), in the Sync Interval drop-down list, tap an option.
• To change the number of messages that are initially synced to your device, in the Initial Retrieval
Amount drop-down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
• Your username and password
• The email address associated with the account
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• The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap
> CalDAV or CardDAV.
2. Enter the account information.
3. Tap Done.
Troubleshooting: Device Switch
I can't switch my SIM card to my new BlackBerry
10 device
The BlackBerry 10 device uses a micro SIM card. To get a micro SIM card for your new device, contact
your service provider.
How do I reset my lost or forgotten
BlackBerry ID password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address
that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't
be reset for you.
Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your
password. Complete the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your
BlackBerry ID, click Forgot Password. Answer your security question and complete the
instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the
steps to reset your password on a computer, the password reset email can only be viewed on a
computer and isn't delivered to your device. If you follow the steps to reset your password on your
device, the password reset email will be delivered to your device. Complete the instructions in the email
to reset your BlackBerry ID password.
Some of the data from my previous device isn't
on my new device
The type of device you transferred data from and the version of device software on your previous device
determines what data can be transferred to your new device. For a list of the type of data that is
transferred, visit www.blackberry.com/deviceswitch.
Try any of the following:
• Check that your personal email accounts have been set up. Email accounts aren't transferred and
need to be set up in the BlackBerry Hub on the device.
• Check that your work email accounts have been set up. For a Microsoft Exchange ActiveSync email
account on a BlackBerry Enterprise Server, contact your administrator for the information required to
activate the account.
• Look for memos and tasks in the BlackBerry Remember app.
• Transfer apps by downloading them from the BlackBerry World storefront.
I can't transfer items using my media card
Try any of the following:
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• Back up items from your media card to another source, such as your BlackBerry device built-in
media storage or your desktop computer. Format your media card or purchase a new media card.
Save the items that you backed up to the media card and then try transferring the items again.
• Use BlackBerry Link to transfer your info from one device to another. To download BlackBerry Link,
on your computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.
Display
Change your backlighting
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Display.
3. To adjust the brightness, move the slider back and forth.
Change your font size
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Display.
3. In the Font Size drop-down list, tap the size of font that you want to use.
Set a picture as your wallpaper
1. Open a picture.
2. Tap
> Wallpaper.
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is
what will appear as your wallpaper.
Change your display language
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input.
3. In the Language drop-down list, tap the language that you want to use.
Change your device's regional settings
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input.
3. In the Region drop-down list, tap the region that you want to use to set your device's date format,
default currency, and number format.
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages
or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.
Press the Power/Lock key on the top of your device.
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To unlock the screen, swipe up from the bottom of the screen.
Lock your device with a password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of
your device? You can set a password so that you can lock your device when it's in open view or not in
use.
1. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap
Settings > Security and Privacy > Device Password. Set the Device Password switch to On.
Enter a password.
2. To lock your device, do one of the following:
• Press and hold the Power/Lock key on the top of your device. Tap .
• To automatically lock your device after a certain amount of time, on the home screen, swipe down
Settings > Security and Privacy > Device Password > Lock
from the top of the screen. Tap
Device After Screen Lock.
• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe
down from the top of the screen. Tap
Lock Device When Holstered.
Settings > Security and Privacy > Device Password >
To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom
of the screen. When prompted, enter your device password.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal
activity, you can lock your work space and continue to access personal files, personal apps, and
personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the
top of the screen. Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
• To immediately lock your work space, tap .
• To automatically lock your work space after a set amount of time, tap Balance > Lock work
space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed
the number of allowed attempts to enter your work space password, your work space and all of its
contents are deleted.
Turn on rotation lock
1. On the home screen, swipe down from the top of the screen.
2. Tap .
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Connect your device to an HDMI display
1. Using an HDMI cable, connect your BlackBerry device to an HDMI display.
2. Your device automatically detects the resolution of the HDMI display that your device is connected
to. However, if you need to change the resolution, on the home screen, swipe down from the top of
the screen. Tap Settings > Display. In the HDMI Display Mode drop-down list, tap the display
mode that you want to use.
Take a screen shot of your device
To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume
Down key at the same time.
Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen
shots are saved in your work space.
Search
Search your device
When you search your BlackBerry device from the home screen, your results are categorized by file type
and application type. If you search from within an application, your results are limited to items within the
application.
1. Tap .
2. Enter your search terms.
3. To see all of the results for a particular category, in the lower-right corner of the category, tap
Tip: You can search your device by speaking instead of typing by using the Voice Control app.
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Filter your search results
If you know the type of file you're looking for, you can use the search filter to narrow your results. It
doesn't matter whether you turn on the search filter before or after you start your search.The filter is
cleared the next time you enter search terms.
1. In the Search application, tap the icon that appears beside the text entry field.
2. Tap the category that you want search results for.
Tip: If you want to find an email that you received from a particular person, instead of searching from the
home screen and using the search filter for the Email category, try searching from the BlackBerry Hub
and selecting the From category.
Change your search settings
You can specify whether your BlackBerry device stores your search history, which categories to include
in searches, and which search engines to use to extend your searches to the Internet. You can also clear
your search history from this screen.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Search.
3. Tap the settings you want to change.
4. Change your search settings.
Do more with your search results
There are a variety of actions you can perform with items in your search results right in the search results
screen. The actions available to you depend on what the item is. For example, if one of the search
results is an email, you can reply, forward, flag, and so on without opening the email.
1. Touch and hold a search result.
2. Tap an action.
Tip: The actions you can perform appear as icons on the right side of your screen. To see the names of
the icons, slide your finger over them.
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Phone
Phone
Phone
Phone at a glance
Making and receiving calls
Make a call
1. In the Phone app, tap
2. Dial a number.
3. Tap Call.
Call a recent number or speed dial contact
1. In the Phone app, tap .
2. Tap a name, number, or speed dial contact.
Tip: To choose the phone line or app you want to use when you call a recent number, touch and hold a
recent number. Tap .
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Call someone from your contact list
1. In the Phone app, tap .
2. Tap a contact.
3. If you have multiple phone numbers for a contact, tap the number that you want to call. For example,
tap Call Home or Call Mobile.
Answer or dismiss a call
When you receive a call, the name or phone number of the caller appears in the middle of your
screen.
• To answer a call, touch and hold the name or phone number and drag it to the bottom of the
screen.
• To ignore a call, touch and hold the name or phone number and drag it to the top of the screen.
Use Reply Now to send a message to a caller
If you've turned on the Reply Now feature, you can send a caller a brief message after you've dismissed
an incoming call. You can send a Reply Now message to any caller that is a BBM contact, or to any
caller that has a mobile number listed in your contact list. By default, if the caller is a BBM contact, the
Reply Now message is sent as a BBM message. If the caller is not a BBM contact, the Reply Now
message is sent as a text message.
After dismissing a call, do any of the following:
• To send one of the default Reply Now messages, tap a message.
• To compose a new message, tap Custom Message. Type a message and tap Send.
Put a call on hold
While on a call, press and hold
until Call Held appears on the screen.
Take notes during a call
While on a call, you can take notes that are saved as entries in BlackBerry Remember.
Tip: You can turn on the speakerphone before taking notes, so that your hands are free to use the
keyboard.
1. While on a call, tap .
2. Type your notes and include information such as a title, due date, and tags.
3. Tap Save.
Start a conference call
1. While on a call, make or answer another call.
2. To merge the calls, tap .
Answer a second call while already on a call
1. If you're using the call waiting feature, when you receive a call while already on a call, you can do one
of the following:
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• To put the first call on hold and answer the second call, tap Answer.
• To end the first call and answer the second call, touch and hold Answer. Tap Drop.
2. To merge both calls and start a conference call, tap
To add more people to the conference call, repeat steps 1and 2.
Make another call while already on a call
When you make another call while you're already on a call, your first call is automatically put on hold.
1. While on a call, tap Add Call.
2. Do any of the following:
• Tap a phone number, name, or speed dial contact.
• Tap . Tap a contact.
• Tap . Dial a number.
3. To merge both calls and start a conference call, tap
To add more people to the conference call, repeat steps 1 to 3.
Remove people from a conference call
1. While in a conference call, to view the conference call participants, tap
2. Do one of the following:
• To remove a person from the conference call and hang up, tap .
• To remove a person from the conference call and keep them in a separate call, tap
Answering calls automatically
You can set up your BlackBerry device to automatically answer calls when you have a headset
connected or when you remove your device from a case or holster.
Automatically answer or end a call using a
case or holster
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Holster.
3. Do any of the following:
• Set the Answer a Call by Removing Device From Holster switch to On.
• Set the End Call by Putting Device Back in Holster switch to On.
Automatically answer a call when a headset is
connected
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Bluetooth.
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3. Set the Automatically Answer a Call When Connected to a Headset switch to On.
When you turn on this feature and you have a headset connected to your BlackBerry device, your calls
will automatically be answered after 5 seconds.
Move a call from your headset to your
device
When you have a headset connected to your BlackBerry device, incoming calls are automatically
received on your headset. You can manually move the call back to the device.
To manually move the call back to your device, while on a call, tap
To move a call back to the headset, tap
> Handset.
. Tap the name of your headset.
Move a call to BBM Video
See who you're talking to by moving a call to BBM Video. To move a phone call to BBM Video, the
person you're talking to must have access to BBM Video as well. If you try to start a BBM Video chat
with someone who isn't a BBM contact, you will be asked to add the person to BBM before you start
your BBM Video chat.
While on a call, tap
Add a contact or number to your speed
dial list
You can add a total of nine contacts or numbers to the speed dial list at the top of the Calls screen. By
default, your voice mail access number is included in your speed dial list.
1. In the Phone app, tap
or .
2. Touch and hold a contact or phone number.
3. Tap .
Delete a contact or number from your speed
dial list
1. In the Phone app, tap .
2. In your speed dial list, touch and hold a contact or number.
3. Tap .
Set up your voice mail
Depending on your wireless service provider, this feature might not be supported.
Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone
lines, you might have to select a specific phone line first.
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Voice Mail.
3. Type your voice mail access number and password.
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Once you have set up your voice mail, you can check your voice mail from the calls screen.
Call waiting, call forwarding, and call
blocking
Turn on or turn off call waiting
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Call Waiting.
3. Tap the Call Waiting switch.
Set up call forwarding
Depending on your wireless service provider, this feature might not be available.
Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone
lines, you might have to select a specific phone line first.
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Call Forwarding.
3. Set any of the switches to On.
4. To change the number that your calls are forwarded to, tap the drop-down list under a switch and
type a number.
Block calls
When you block calls, you can block all incoming or all outgoing calls, and all incoming or all outgoing
calls when roaming. Contact your wireless service provider for more info on blocking specific phone
numbers. Depending on your wireless service provider, this feature might not be supported.
Note: If you have BlackBerry Mobile Voice System installed on your device or you have multiple phone
lines, you might have to select a specific phone line first.
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Call Blocking.
3. Set any of the switches to On.
The first time that you turn on call blocking, you will be prompted to create a password to lock your call
blocking settings. To change your call blocking password, complete steps 1 and 2, and tap .
Phone options
Show or hide your number on outgoing calls
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Show my Number.
3. Set the Allow My Number to Appear switch to On.
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Adjust the bass and treble of your calls
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Call Audio.
Set up smart dialing
You can use smart dialing to set a default area code and country code that is applied automatically to
the phone numbers that you call, so that you don't have to dial the country code or area code when you
make a call within your own country.
Smart dialing also makes calling an organization or company easier, too. When you set an extension
access number for a company, you only need to add an extension number in the Contacts app for a
contact at that company, and the company's phone number and extension will be dialed automatically
when you call that contact.
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Smart Dialing.
• To change the default country code or area code, tap Country Code or Area Code.
• To set a company's extension access number, tap Set your Extension Access Number.
Tap any of the drop-down lists to change other smart dialing options.
Turn on Priority Calling
If you have multiple phone lines, or if your work phone is associated with your BlackBerry device using
the BlackBerry MVS Client, you can make calls with the phone line you want using the Priority Calling
feature. With Priority Calling, you can assign a phone line or app to use when you make calls.
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Priority Calling.
3. Set the Use Priority Calling switch to On.
To choose your phone line when you make a call, on the Calls screen, tap the Select Line drop-down
list. To use a specific phone line, tap a phone line. To automatically use your mobile line when you're
connected to a mobile network, tap Use the Priority Line.
Turn on the Reply Now feature
You'll never have to excuse yourself from a meeting or conversation to answer the phone again. With the
Reply Now feature, you can send a brief message to a caller when you ignore or decline an incoming
phone call.
You can send a Reply Now message to any caller that is a BBM contact, or to any caller that has a
mobile number listed in your contact list.
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Priority Calling.
3. Set the Reply Now switch to On.
Once you've turned on the Reply Now feature, you can also edit the default Reply Now messages.
Set up your fixed dialing numbers
When you set up and use fixed dialing numbers, you can only make calls and send text messages to the
phone numbers that you added to the fixed dialing numbers list. For example, if you give your
BlackBerry device to your child to use, you can limit the phone numbers that your child can call. To use
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fixed dialing numbers, your service provider must set up your micro SIM card for this feature. Depending
on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Fixed Dialing Numbers.
3. Set the Fixed Dialing Numbers switch to On.
4. Enter the SIM security code provided to you by your service provider.
5. Tap OK.
6. Tap Add Number.
7. Type a name and phone number.
View your call summary
If you're concerned about your wireless voice usage, you can monitor the time you have spent on the
phone on the Call Summary screen.
1. In the Phone app, swipe down from the top of the screen.
2. Tap
> Call Summary.
To reset the call times on your Call Summary screen, tap
Visual Voice Mail
Checking your voice mail from your
BlackBerry device
You can view a list of your voice mail messages, play your voice mail messages, and change a variety of
voice mail settings and options from your BlackBerry device, without having to call into your voice mail
service. Your voice mail messages can be automatically downloaded to your device and you can pause,
fast-forward, or rewind the voice mail message as you listen to it. You can also forward a voice mail
message, send a reply to the person who left you a voice mail message, or delete a voice mail message
from within the Phone app or the BlackBerry Hub.
Your service provider's voice mail system might automatically delete messages after a certain period of
time. If you don't want a message to get automatically deleted, you can save it to your device.
Depending on your country or region, this service might not be available. You need to subscribe to this
service in order to access the features. Contact your service provider to subscribe.
Listen to a voice mail message
1. In the BlackBerry Hub or the Phone app, tap a voice mail message.
2. Tap .
Forward a voice mail message
1. In the BlackBerry Hub or Phone app, touch and hold a voice mail message.
2. Tap .
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Save a voice mail message
Your service provider's voice mail system might automatically delete messages after a certain period of
time. If you don't want a message to get automatically deleted, you can save it to your device.
1. In the BlackBerry Hub, or the Phone app, touch and hold a voice mail message.
2. Tap Save.
Change your voice mail greeting
Your voice mail greeting is the outgoing message that a caller hears before leaving a voice mail
message. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen > tap
2. Tap
> Change Voice Mail Greeting.
3. In the Greeting drop-down list, do one of the following:
• To play your phone number as your voice mail greeting, tap Phone Number.
• To play your name as your voice mail greeting, tap Name.
• To record a custom voice mail greeting, tap Personal Message.
Change your voice mail password
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen > tap
2. Tap Change Password.
Prevent voice mail messages from downloading
while you are roaming
Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen > tap
2. Clear the International Roaming check box.
Deactivate voice mail on your device
If you deactivate voice mail on your BlackBerry device, you must contact your wireless service provider
to reactivate it. Depending on your wireless service provider, this feature might not be supported.
1. In the Phone app, swipe down from the top of the screen.
2. Tap .
3. Tap
> Deactivate.
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BBM Video
BBM Video at a glance
Start a BBM Video chat
You can start a BBM Video chat from any BBM chat or from the Phone or Contacts app on your
BlackBerry device. If you try to start a BBM Video chat from the Phone or Contacts app with someone
who isn't a BBM contact, you will be asked to add the person to BBM before you start your BBM Video
chat.
In a BBM chat, the Phone app, or the Contacts app, tap
Accept or decline a BBM Video chat or BBM Voice
chat
Tip: Be sure to check if your contact has invited you to a BBM Video chat or a BBM Voice chat before
you accept the invitation.
When you receive a BBM Video chat or BBM Voice chat invitation, the name of the contact appears
in the middle of your screen.
• To accept a chat, touch and hold the name and drag it to the bottom of the screen.
• To ignore a chat, touch and hold the name and drag it to the top of the screen.
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About BlackBerry Natural Sound
The BlackBerry Natural Sound icon, , appears on the screen during a BBM Video chat or BBM Voice
chat when the right network conditions are present.
BlackBerry Natural Sound technology is designed so that you can share experiences as if you were
there. For example, you can hear nuances and variations in the other person's tone, pick up ambient
sounds like music playing in the background, and experience stereo sound.
Switch cameras or share your screen
By default, your front-facing camera is used during BBM Video chats. While sharing your screen, you
can play media files, such as videos and music, on your device and continue your conversation at the
same time.
In a BBM Video chat, do any of the following:
• To switch to your rear-facing camera, tap
• To share your screen, tap .
Mute your microphone in a BBM Video
chat
In a BBM Video chat, tap
Move your video thumbnail around the
screen
1. Touch your video thumbnail.
2. Drag the thumbnail to a different corner of the screen.
Move your BBM Video chat to an
external display
If necessary, connect your device to the external screen by using an HDMI cable.
You can move your BBM Video chat to an external display, such as a TV, for a larger picture.
1. During a video chat, tap
2. Select an option.
BBM Video options
Stop using BBM Video over a mobile network
When you prevent BBM Video from connecting over the mobile network, you can still use BBM Video
over a Wi-Fi network.
1. In BBM, swipe down from the top of the screen.
2. Tap .
3. Set the Allow BBM Calls Over Mobile Networks switch to Off.
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Ring tones, sounds, and alerts
Change your ring tone, sounds, or
alerts
In the Notifications settings, you can change the settings for your ring tone, sounds, or alerts, and set
the volume level of the notifications, number of vibrations, and more.
Your Porsche Design P'9982 smartphone from BlackBerry includes a unique and customized ring tone
that only the owners of the P'9982 smartphone from BlackBerry have access to.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Notifications.
• To change your global notification settings, tap a setting in the Mode drop-down list or change
the Sound, Vibrate, LED, Instant Previews, or Volume settings.
• To change the notification settings for a particular app, for example, the Phone app, in the
Notifications section, tap an application, and change the settings. You can also customize the
number of vibrations here.
Turn off all ring tones and sounds
except for calls
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Notifications.
3. Select the Phone Calls Only mode.
Tip: To turn on the ring tone for calls while your device is in Bedside mode, open the Clock application,
swipe down from the top of the screen, and tap Clock Settings. Set the Phone Calls in Bedside Mode
switch to On.
Set a custom ring tone for a contact
1. In the Contacts app, tap a contact.
2. Tap .
3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications.
• In the Phone Ring Tone drop-down list, tap a ring tone.
• To use music as the ring tone, in the Phone Ring Tone drop-down list, tap Browse Music. On
the Select Music screen, tap the music that you want to use.
4. Tap Back.
5. Tap Save.
Turn off all ring tones and sounds
1. On the home screen, swipe down from the top of the screen.
2. Tap .
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View and respond to Instant
Previews
You can use the Instant Previews feature to view previews of incoming email messages, BBM
messages, text messages, and more from any application on your BlackBerry device.
When a preview appears on your screen, do one of the following:
•
•
•
•
To view your message in the BlackBerry Hub, tap the preview.
To dismiss the preview, tap .
To ignore the preview, wait a few seconds until it disappears.
To reply to a BBM message or text message without leaving the app that you're currently in, tap
Turn off Instant Previews
By default, the Instant Previews feature is turned on.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Notifications.
3. Set the Instant Previews switch to Off.
Tip: For some apps, you can change your notification settings to only display the priority messages in an
app as Instant Previews. On the Notifications settings screen, tap an application. In the Instant
Previews drop-down list, tap Priority Only.
Respond directly to Instant Previews
You can use the Instant Previews feature to reply to your BBM and text messages without leaving the
app that you're currently in.
While you're responding to a preview, incoming messages outside of the current conversation aren't
displayed as Instant Previews notifications. Instead, incoming messages are displayed according to your
notification settings.
1. To respond to Instant Previews, do one of the following:
• Tap the
icon.
• Press any key on the keyboard.
2. Type your message.
3. Tap Send or press
About Lock Screen Notifications
You can use the Lock Screen Notifications feature to view the first few lines of your most recent email
messages, BBM messages, text messages, and more on your BlackBerry device without having to
unlock it.
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Turn off Lock Screen Notifications
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Display.
3. Set the Lock Screen Notifications switch to Off.
View Lock Screen Notifications
1. To unlock your BlackBerry device, swipe up from the bottom of the screen to the middle of the
screen.
2. To view the Lock Screen Notifications, tap the notification icon.
Tip: To collapse the Lock Screen Notifications view so that only the notification icons are visible, swipe
left or tap an icon.
Troubleshooting: Ring tones,
sounds, and alerts
My device doesn't ring or vibrate when I
receive a call or message
Try the following actions:
• On the home screen, swipe down from the top of the screen. Verify that Silent Mode isn't turned on.
• If you created a custom alert for a contact, in the Contacts app, tap a contact. Verify that the Volume
setting isn't set to Silent and that the Vibration setting isn't set to Off.
My device doesn't display Instant
Previews
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are
associated with your work space won't be displayed as Instant Previews.
My device doesn't display Lock Screen
Notifications
If BlackBerry Balance is set up on your BlackBerry device, messages sent to accounts that are
associated with your work space won't be displayed as Lock Screen Notifications when your work
space is locked.
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Messages
Messages
BlackBerry Hub
Staying connected with the BlackBerry
Hub
The BlackBerry Hub gathers all of the messages and notifications that you receive from your different
accounts into one convenient location. In the BlackBerry Hub, you can receive and respond to email,
text messages, or BBM chats all in the same place, see and respond to notifications from your social
networking accounts, glance at your upcoming events, and more.
Email
You can add practically any existing email account to your device—both work and web-based
email.
Text messages (SMS/MMS)
If text messaging is a part of your wireless service plan, you can find and respond to your text
messages in the BlackBerry Hub.
Social networking
If you add a Facebook account to your device, you can receive and respond to notifications,
update your status, and send Facebook messages all from the BlackBerry Hub. If you add a
Twitter account, you can compose tweets, keep on top of your mentions, and send direct
messages. And if you add a LinkedIn account, you can accept invitations to connect with business
contacts, send messages to your connections, and update your LinkedIn status.
BBM and instant messaging
After you add instant messaging apps to your device, you can access your chats through the
BlackBerry Hub.
Calls and voice mail
The BlackBerry Hub also shows you the calls that you made and received, including any missed
calls and voice mail messages.
Upcoming events
Without leaving the BlackBerry Hub, you can peek at upcoming meetings, events, and—if you add
your Facebook account—friends' birthdays.
Notifications
The BlackBerry Hub also collects your notifications about new PIN messages, time zone changes,
software updates, third-party apps, and more. Your service provider might send you SIM Toolkit
notifications that appear in the BlackBerry Hub. Tapping on these notifications launches the SIM
Toolkit app.
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The BlackBerry Hub at a glance
Setting up and managing accounts
Tutorial: Setting up an email account on a
BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up an email account on a
BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Setting up a Facebook account on a
BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up a Facebook account
on a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
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Tutorial: Setting up a Twitter account on a
BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up a Twitter account on a
BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Setting up a LinkedIn account on a
BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up a LinkedIn account on
a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Setting up an Evernote account on a
BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up an Evernote account
on a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Set up email or other types of accounts on
your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or
even an Evernote account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap
> Accounts.
3. If you already added an account to your device, tap
to add another account.
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
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Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an
Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in
the Birthday Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a work account supported by BlackBerry
Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your
device and take advantage of features like BlackBerry Balance. If you organization hasn't upgraded to
BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add
your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your
administrator.
Make sure you know the following from your administrator:
• Your username
• Your enterprise activation password
• Server name
1. On the Add Account screen, tap
> Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry
Balance and to enter your work network password.
Add an email account supported by Microsoft
Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
• Your username and work network password
• Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages,
calendar events, contacts, tasks, and notes associated with the account are synced with your
BlackBerry device.
1. On the Add Account screen, tap
> Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
• To turn off push email, set the Push switch to Off. To set how frequently your device checks for
new messages, in the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, set the VPN switch to On.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down
list, tap an option.
3. Tap Next.
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Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format
user@.blackberry.com) on a previous BlackBerry device, to continue to receive
messages for that account on your BlackBerry 10 device, you must set up a forwarding email address
and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account
to your device.
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
• Messaging server type (POP or IMAP)
• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the
IMAP Path Prefix. For more information, contact your administrator.
1. On the Add Account screen, tap
2. Enter the account information.
> IMAP or POP.
• To set how frequently your BlackBerry device checks for new messages (if push email isn't
supported), in the Sync Interval drop-down list, tap an option.
• To change the number of messages that are initially synced to your device, in the Initial Retrieval
Amount drop-down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
• Your username and password
• The email address associated with the account
• The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap
2. Enter the account information.
> CalDAV or CardDAV.
3. Tap Done.
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Change account settings
You might want to change the settings for an account if you changed the password for the account, if
you want to change the display name for the account, or if you want to use different synchronization
settings.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accounts.
3. Tap an account.
4. Make your changes.
5. Tap Save.
Remove an account from your device
To stop receiving messages and notifications for an account and to stop syncing calendar and contact
info for that account, you can remove the account from your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accounts.
3. Tap an account.
4. Tap .
Troubleshooting: Setting up accounts
I can't add an email account
Try the following:
• Make sure that your email address and password have been typed correctly.
• Make sure that your device is connected to a mobile or Wi-Fi network.
• Add the email account using advanced setup. On the home screen, swipe down from the top of the
screen. Tap
Settings > Accounts >
> . Tap the type of account that you want to add. You
might need to get additional information about your account from your administrator or email service
provider.
• If you're trying to add a work account supported by BlackBerry Enterprise Service 10, make sure you
have an activation password from your administrator.
• If you're trying to add an email account supported by Microsoft Exchange ActiveSync, contact your
administrator or email service provider to find out if you need to change any settings for the account.
I can't add a second social networking account
You can add only one Facebook account, one Twitter account, and one LinkedIn account to your
BlackBerry device.
BlackBerry Hub message list icons
Icon
Description
Unread email
Read email
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Icon
Messages
Description
Meeting or event invitation
New Facebook notification
Email with attachment
Draft message
Email messages grouped by subject in a conversation thread
Unread text message (SMS)
Read text message
Text message with attachment (MMS)
Draft text message
New system notification
Message hasn't been sent yet
Message is being sent
Message has been sent
Message could not be sent
Viewing and searching messages
Where is my email or other messages?
All of your email, text messages, social networking notifications, missed calls, and voice mail messages
can be found in the BlackBerry Hub. The BlackBerry Hub isn't like other apps on your BlackBerry
device. It's at the core of the BlackBerry 10 experience, and it's always running so that you stay
connected no matter what you're doing on your device.
To get to the BlackBerry Hub, on the home screen, slide your finger right.
You can also peek at the BlackBerry Hub or open it from anywhere on your device using a simple
gesture:
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Navigate your list of messages and
notifications
In the BlackBerry Hub, touch and hold a date bar.
• To go to messages and notifications for the next day, tap .
• To go to messages and notifications for the previous day, tap
• To go to the top of your list of messages and notifications, tap .
• To go to the bottom of your list of messages and notifications, tap
View messages by account or message type
All of your messages and notifications appear in the Hub view in the BlackBerry Hub. If you want to see
messages only from a particular account (for example, your personal email account) or by a type (for
example, your text messages), you can filter them.
1. In the BlackBerry Hub, tap .
2. Tap the type of messages that you want to see.
To see all of your messages again, tap
> Hub.
View filed email
1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.
2. Tap a folder.
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Search for a message
1. In the BlackBerry Hub, tap
2. Type a search term.
To filter your search results by sender, date, subject, and more, tap
View unread or flagged messages or messages
with attachments
1. In the BlackBerry Hub, tap .
2. Leave the Search field empty and tap
3. Tap Unread, Flagged, or Attachments.
4. Tap
again.
To see all of your messages again, tap Cancel at the top of the screen.
Tip: You can also find your flagged messages in BlackBerry Remember, in the Flagged Messages folder
(for work accounts) or the Unfiled folder (for personal accounts).
Viewing important messages with the
BlackBerry Priority Hub
With the BlackBerry Priority Hub feature, important messages are highlighted so that you can quickly
find them in the BlackBerry Hub.
To identify priority messages, your BlackBerry device looks at whether a message is flagged as
important, whether the sender is a frequent contact, and other criteria.
You can help your device learn which messages are important to you by changing the priority of a
message. For example, if a message is important to you but it's not included in the BlackBerry Priority
Hub, you can add it.
View only your priority messages
1. In the BlackBerry Hub, tap the drop-down list at the top of the screen.
2. Set the View Only Priority Messages switch to On.
Tip: You can also view only your priority messages by tapping
> Priority Hub.
Add a message to or remove a message from
the BlackBerry Priority Hub
Adding messages to and removing messages from the BlackBerry Priority Hub helps your BlackBerry
device learn which messages to highlight as priority in the future.
1. In the BlackBerry Hub, touch and hold a message.
• To add a message to the BlackBerry Priority Hub, tap .
• To remove a message from the BlackBerry Priority Hub, tap
2. In the dialog box, choose a reason why the message is or isn't important.
3. Tap OK.
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Change the types of messages that are marked
as priority
By default, if the sender of a message has the same last name as you or if a message is marked with
high importance, then those messages are included in the BlackBerry Priority Hub. You can turn off each
of these settings.
1. In the BlackBerry Hub, tap
> Priority Hub.
2. Set the Sender has the Same Last Name as Me or Message Sent with High Importance switch to
Off.
Turn off the BlackBerry Priority Hub
1. In the BlackBerry Hub, tap
> Priority Hub.
2. Set the Priority Hub switch to Off.
View attachments sent to you
You can quickly find the files sent to you and avoid searching through your messages.
In the BlackBerry Hub, do one of the following:
• To see all of the files that you received as attachments, tap .
• To see all attachments from a conversation, tap a conversation. Tap
Tip: You can also filter attachments by a specific account. In the BlackBerry Hub, tap the
bottom left corner. Tap an account. Tap .
in the
Sort attachments
You can sort attachments by date, sender, name, type (for example, by pictures and documents), or
account.
1. In the BlackBerry Hub, tap
2. Tap
> .
3. In the Sort drop-down list, tap a sort option.
Share or save your attachments
1. In the BlackBerry Hub, tap .
2. Touch and hold an attachment.
• To share the attachment, tap
• To save the attachment, tap
Tip: To share or save multiple attachments, tap
. Select some attachments. Tap
or
Send email and messages from the
BlackBerry Hub
From the BlackBerry Hub, you can send email, text messages, Facebook messages, direct Twitter
messages, LinkedIn messages, BBM messages, or other types of chat messages, depending on your
wireless service plan and the accounts that you added to your BlackBerry device.
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1. In the BlackBerry Hub, tap .
2. Tap a message type.
3. Add or choose a recipient for your message:
• For email, type a contact name or an email address in the To field. You can tap suggested
contacts that appear below the To field to quickly add them to the message.
• For Facebook, Twitter, or LinkedIn messages, type a contact name in the To field.
• For text messages, type a contact name or a phone number.
• For BBM and other chat messages, select a contact from the list.
4. Type your message.
5. Tap Send or the Enter key.
Reply to or forward an email
In an email, do one of the following:
• To reply to the email, tap .
• To reply to all recipients of the email, tap
• To forward the email, tap
Attach a file to an email or text message
If your wireless service plan supports MMS messages, you can add an attachment to a text message.
1. While composing an email or text message, tap
icon.
2. Browse to the file.
. You might need to hide the keyboard to see the
3. Tap the file.
Add a BCC recipient to an email
1. While composing a message, tap
2. Type a contact name or email address.
Change text formatting in an email
Bold, italicize, and underline text; create ordered and bulleted lists; and change the font size and colors.
1. While composing a message, tap . You might need to hide the keyboard to see the icon.
2. Use the formatting toolbar to apply formatting to your text.
Accept spelling suggestions
If spell check is turned on, spelling mistakes are underlined in red as you type.
Tap the underlined word.
• To accept a spelling suggestion, tap the suggested word.
• To add the word to your personal dictionary, tap Add to Dictionary.
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Forward a text message
1. In the BlackBerry Hub, touch and hold a text message.
2. Tap .
Managing messages
Delete a message
In the BlackBerry Hub, do any of the following:
• To delete a single message, touch and hold the message. Tap .
• To delete more than one message, touch and hold a message. Tap
. Tap the other messages
you want to delete. Tap .
• To delete all messages before a specific date, touch and hold the date bar. Tap
Filing email
You might not be able to file an email or create folders for an email, depending on the account that an
email is in.
File an email
1. In the BlackBerry Hub, touch and hold an email.
2. Tap .
3. Tap a folder.
Add, rename, or delete an email folder
In the BlackBerry Hub, tap the drop-down list at the top of the screen.
• To add a folder, touch and hold the folder that you want to use as the parent folder. Tap . Type
a name for the folder. Tap OK.
• To rename a folder, touch and hold the folder. Tap . Type a new name for the folder. Tap OK.
• To delete a folder, touch and hold the folder. Tap
Keep all email from a folder on your device
If you use a desktop email application like Microsoft Outlook to file email into folders, your BlackBerry
device doesn't automatically download copies of that email. You can have filed email readily available on
your device by syncing an email folder.
1. In the BlackBerry Hub, tap the banner at the top of the screen.
2. Touch and hold a folder.
3. Tap
Flag a message
When you flag messages, they appear in BlackBerry Remember, so that you can add due dates, tags,
voice notes, and other files to them.
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1. In the BlackBerry Hub, touch and hold a message.
2. Tap .
Mark a message as read or unread
In the BlackBerry Hub, do one of the following:
• To mark a message as read, touch and hold the message. Tap .
• To mark a message as unread, touch and hold the message. Tap .
• To mark messages before a specific date as read, touch and hold the date bar. Tap
• To mark messages before a specific date as unread, touch and hold the date bar. Tap
Download or share a picture from an email
In a message, touch and hold an embedded picture.
• To save the picture, tap
• To share the picture, tap
• To set the picture as your BBM profile picture, a contact picture, or your wallpaper, tap
Save a draft email
1. While composing an email, tap Cancel.
2. In the dialog box, tap Save.
Securing your email
You can digitally sign or encrypt messages if you use a work email account that supports S/MIMEprotected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or
encrypting messages adds another level of security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that
you send. With S/MIME-protected messages, when you digitally sign a message using your private key,
recipients use your public key to verify that the message is from you and that the message hasn't been
changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you
encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use
their private key to decrypt the message.
Your BlackBerry device supports keys and certificates in the following file formats and file name
extensions:
• PEM (.pem, .cer)
• DER (.der, .cer)
• PFX (.pfx, .p12)
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Set up S/MIME-protected messaging
You need to store a private key and certificate on your BlackBerry device to send signed or encrypted
email messages using S/MIME-protected messaging. You can store a key and certificate by importing
the files from a work email message.
1. Open a work email message with a certificate attachment.
2. Touch and hold .
3. Tap .
4. If necessary, enter the password.
5. Tap
6. Tap
> Secure Email.
7. If necessary, tap the S/MIME tab.
8. Set the S/MIME switch to On.
9. Below Signing Certificate, in the drop-down list, tap the certificate that you imported.
10.Below Encryption Certificate, in the drop-down list, tap the certificate that you imported.
Turn on IBM Notes email encryption on your
device
To complete this task, you must add a work account that supports IBM Notes email encryption to your
device.
1. In the BlackBerry Hub, tap
2. If necessary, tap the NNE tab.
> Secure Email.
3. Set the NNE switch to On.
Sign or encrypt a message
You must use a work email account that supports S/MIME-protected messages or IBM Notes mail
encryption to send a signed or encrypted email message.
1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.
Tip: You can change the default email security used for messages you send. For example, if you use S/
MIME to protect your messages, you can send clear-signed messages that can be opened by any email
application, or opaque-signed messages that can be opened only by email applications that support
> Secure Email. If necessary, tap S/MIME or NNE.
encryption. In the BlackBerry Hub, tap
Change the email security settings.
Secure email icons
Icon
Description
The email is digitally signed.
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Icon
Messages
Description
The email is encrypted.
The digital signature was successfully verified.
There is not enough information to verify the digital signature.
The digital signature failed verification.
A certificate is attached to the email.
The certificate chain is trusted.
The importing of the certificate failed.
There is an error with the certificate chain.
The certificate chain has expired.
The certificate chain is not trusted.
The certificate chain has been revoked.
Tips: BlackBerry Hub
Peek at your messages in the BlackBerry Hub
from anywhere
Whether you're on your home screen or using an application, you can peek at or open the BlackBerry
Hub from anywhere on the device.
1. From the bottom of the screen, slide your finger up just a little bit. The current view shrinks to show
your notifications.
2. Slide your finger to the right to peek at the BlackBerry Hub.
• To fully open the BlackBerry Hub, continue sliding your finger to the right.
• To return to what you were doing, slide your finger back to the left and down.
Peek at your messages and notifications while
you're composing or viewing a message
In a message, slowly slide your finger from the left edge of the message to the right. Continue sliding
to bring your list of messages and notifications into view.
Jump to the next or previous message
1. In a message, slowly slide your finger from the left edge of the message to the right to peek at your
list of messages.
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2. While holding the message open, slide your finger up or down to highlight the next or previous
message in the list.
3. To open the highlighted message, release your finger.
Check your upcoming events from the
BlackBerry Hub
You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub,
just stay where you are.
At the top of your list of messages and notifications, where today's date appears, slowly drag down.
Your upcoming events start to appear. The more you drag, the more you see.
Create a meeting from an email
When you create a meeting or event from an email, your BlackBerry device populates the invitation with
the subject line from the email, and the recipients of the email become the invitees.
1. In an email, tap
> .
2. Enter any additional information for the meeting.
3. Tap Save.
Add a contact from the BlackBerry Hub
1. In the BlackBerry Hub, touch and hold a message.
2. Tap .
• To add the contact to an existing contact entry (for example, to add a new email address for a
contact), tap a contact from the list.
• To add the contact as a new contact, tap .
3. Tap Save.
Refresh your list of messages
If you added an email account that doesn't support push messaging services, you can refresh the
BlackBerry Hub to check for new messages.
In the BlackBerry Hub, tap
BlackBerry Hub settings
Set an out-of-office reply
Some email accounts might not support out-of-office replies.
1. In the BlackBerry Hub, tap
> Email Accounts.
2. Tap an email account.
3. Set the Out of Office Reply switch to On.
4. Type a message in the field.
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Add a signature to an email account
1. In the BlackBerry Hub, tap
2. Tap an email account.
> Email Accounts.
3. Set the Auto Signature switch to On.
4. Type your signature in the field.
Change your default email address or
calendar
When you share something (for example, a picture or a website) by email or when you compose a new
email, your BlackBerry device sends the email from your default email address. When you add an event
to your calendar or send a meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accounts.
3. Tap
• To change the default account that you send email from, in the Email Address drop-down list, tap
an account.
• To change the default calendar that you add events to and send meeting invitations from, in the
Calendar drop-down list, tap a calendar.
Change how messages are displayed in the
BlackBerry Hub
Change whether the date appears at the top of your list of messages and notifications, how senders'
names are displayed, whether pictures are automatically downloaded, and more.
1. In the BlackBerry Hub, tap
2. Change your settings.
Settings > Display and Actions.
View conversation threads instead of single
messages
1. In BlackBerry Hub, tap
Settings > Display and Actions.
2. In the Display Style drop-down list, tap Conversation.
Stop showing sent or filed messages in the
BlackBerry Hub
In the BlackBerry Hub, tap
Settings > Display and Actions.
• To stop showing filed messages, set the Show Filed Messages switch to Off.
• To stop showing sent messages, set the Show Sent Messages switch to Off.
Color code your email accounts
To help you distinguish between different types of email in the BlackBerry Hub, you can choose a color
for each of your email accounts. The color appears on the left hand side in your list of messages.
1. In the BlackBerry Hub, tap
> Email Accounts.
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2. Tap an email account.
3. In the Account Color drop-down list, tap a color.
Change the accounts that appear in the
BlackBerry Hub
If you don't want to see messages for an account in the BlackBerry Hub, you can turn off that account.
Calendar and contact syncing aren't impacted by these settings.
1. In the BlackBerry Hub, tap
Settings > Hub Management.
2. To turn an account on or off, beside the account, tap the switch.
Change options for sending and receiving text
messages
In the BlackBerry Hub, tap
Settings > Text Messages.
• To receive a delivery or read notification for your messages, tap SMS or MMS. Set the Confirm
Delivery or Confirm Read switch to On.
• To allow other devices to see when you received or read a text message with an attachment, tap
the MMS tab. Set the Allow Delivery Confirmation or Allow Read Confirmation switch to On.
• To block unwanted MMS messages, tap the MMS tab. Set the Reject Anonymous Messages or
Reject Advertisements switches to On.
• To stop receiving MMS messages while you roam, tap the MMS tab. In the Auto Retrieval Mode
drop-down list, tap Home Only.
Change advanced settings for text messages
With the advanced settings for text messages, you can allow special characters, change your routing
preference, and more.
1. In the BlackBerry Hub, tap
2. Make your changes.
Settings > Text Messages >
3. Tap Save.
Turn off cell broadcast messages
Your service provider might send you cell broadcast messages when you're using your BlackBerry
device in certain geographical locations (for example, to tell you about local weather conditions). There is
no charge associated with these messages, but you can turn off them off if you'd rather not see them.
In the BlackBerry Hub, tap
> Cell Broadcast.
• To turn off all cell broadcast messages, set the Enable Cell Broadcast switch to Off.
• To turn off messages from a specific channel, beside a channel, tap Remove.
Update your Facebook, Twitter, or
LinkedIn status from the BlackBerry
Hub
1. In the BlackBerry Hub, tap
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2. Tap Facebook, Twitter, or LinkedIn.
3. Tap .
4. Type your status.
5. Tap Post, Tweet, or Send.
About public warning messages
Public warning systems are used to send alert messages to users with enabled mobile devices. Public
warning messages are text messages that alert users of possible threats to safety in their area.
Messages may include severe weather warnings, missing child alerts, or national emergencies.
Depending on your wireless service provider, public warning messages don't contribute to data usage in
your wireless service plan. This feature might not be supported, depending on your region, service
provider, and wireless network. For more information, contact your service provider or administrator.
Unsubscribe from public warning messages
You might not be able to unsubscribe from some public warning messages, depending on your region
and wireless network.
1. In the BlackBerry Hub, tap
> Emergency Alerts.
2. Set the switch beside a type of public warning to Off.
Troubleshooting: BlackBerry Hub
Troubleshooting wizard: I'm having problems
using email
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help
you solve your email issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/email/en
Note: This troubleshooting wizard is available in English only.
I'm not receiving messages
Try the following:
• If you recently changed an account password, make sure that you update the password in the
Accounts settings on your BlackBerry device. On the home screen, swipe down from the top of the
screen. Tap
Settings > Accounts. Tap an account. Make your changes. Tap Save.
• Check your network connection settings to make sure that your device is connected to a Wi-Fi or
mobile network. If you're not in a wireless coverage area, you should receive messages when you
return to a wireless coverage area.
• If you're connected to a mobile network, check that data services are turned on. On the home screen,
swipe down from the top of the screen. Tap
Settings > Network Connections > Mobile
Network. Make sure the Data Services switch is set to On.
I can only see email for the last 30 days
For some types of email accounts, the default timeframe that your BlackBerry device initially syncs email
is 30 days in the past. To change this setting, on the home screen, swipe down from the top of the
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screen. Tap
Settings > Accounts. Tap the email account. In the Sync Timeframe drop-down list,
tap an option. Tap Save.
I can't find my work email in the BlackBerry Hub
If you added a work account to your BlackBerry device, your administrator might have turned on a policy
that separates the BlackBerry Hub into a work view, which contains your messages and notifications for
only your work account, and a personal view, which contains your messages and notifications for only
your personal accounts.
To see the work view, in the BlackBerry Hub, tap
> Switch To Work.
I can't see the recipients for a message
To see the other recipients of a message and the account that you received the message in, in the
message, at the top-right corner of the screen, tap the arrow.
I can't send or forward a text message
You might not be able to forward a text message if the content of the message includes copyrightprotected information.
If you use a work account that is supported by a BlackBerry Enterprise Server, your administrator might
not allow you to send text messages, but you might still be able to receive text messages.
I can't attach a file to a text message
The file might be too large, or your wireless service plan might not support MMS messaging, which is
required to attach files to text messages. Contact your service provider for more information.
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Security
Passwords and locking
There are several types of locks, PINs, and passwords that you can use to help to protect your
BlackBerry device.
If you use your device for work, your organization might already have security settings in place, such as
requiring a password to unlock your device.
BlackBerry ID
A BlackBerry ID is an email address and password that gives you access to BlackBerry websites, apps,
and services. If you change your BlackBerry device, a BlackBerry ID helps you to transfer data to your
new device. Make sure that you use the same BlackBerry ID for all of your BlackBerry devices.
Log in with your BlackBerry ID to do the following and much more:
• Keep track of your app purchases and payment options from the BlackBerry World storefront.
• Make the most of BBM features, such as backing up and moving BBM contacts to a new BlackBerry
device.
• Start and stop BlackBerry Protect.
Password locking and screen locking
While your device is locked, you can still receive notifications of new email and text messages, make an
emergency phone call, view your battery charge level, set an alarm, or take a picture.
To conserve battery power and avoid accidental key presses, lock the screen. To help to avoid
unauthorized use of your device, you need to set a device password.
In your display and security settings, you can set your device to lock itself after a certain amount of
inactivity. You can also write a custom message that displays on the locked screen.
If you forget your password, it can't be recovered. BlackBerry recommends that you back up your data
regularly. By default, for security reasons your device data is deleted when an incorrect password is
entered ten times.
BlackBerry Balance and the work space
password
If you associate your device with your organization's network, your administrator might turn on
BlackBerry Balance technology. BlackBerry Balance is designed to separate and secure areas of your
device as work-only or personal-only.
Your administrator may require you to set a work space password to protect files, apps, and data
associated with your organization, such as your work email account. You can use the same password
for both your work space and device.
If you enter your work space password more than the allowed number of times, your work space and the
contents within it are deleted. You can reduce or increase the number of allowed work password
attempts in your Balance settings.
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Network lock and unlock code
To use a SIM card from another service provider, for example, if you’re travelling and want to use a local
service provider’s network, you can request unlock codes (MEP codes) from your current service
provider, and change the Phone Network Lock settings for your SIM card.
If you exceed the number of allowed attempts to enter an unlock code, your SIM card will allow
emergency calls only. For assistance, you can contact your service provider.
SIM card PINs
You can set two different PINs for the SIM card in your device. You can use a SIM card PIN to help to
prevent unauthorized use of your SIM card in another device. For example, if you lost your SIM card and
someone tried to use it in another device, the SIM card can't be used unless the PIN is entered correctly.
If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will stop
functioning. To unblock your SIM card, contact your wireless service provider for a PUK code.
A SIM card PIN2 is designed to enable certain phone features like fixed dialing.
To get a SIM card PIN, contact your service provider and turn on SIM card security in your security
settings.
Lock or unlock your device
Tip: A quick tap on the Power/Lock key will put your device to sleep. This should help you conserve
battery power.
Lock your screen
By locking the screen, you can help prevent your BlackBerry device from sending accidental messages
or pocket dialing. Locking your device doesn't disable alerts for incoming calls or messages.
Press the Power/Lock key on the top of your device.
To unlock the screen, swipe up from the bottom of the screen.
Lock your device with a password
Looking for a simple way to help protect your BlackBerry device data and prevent unauthorized use of
your device? You can set a password so that you can lock your device when it's in open view or not in
use.
1. If you don't have a password yet, on the home screen, swipe down from the top of the screen. Tap
Settings > Security and Privacy > Device Password. Set the Device Password switch to On.
Enter a password.
2. To lock your device, do one of the following:
• Press and hold the Power/Lock key on the top of your device. Tap .
• To automatically lock your device after a certain amount of time, on the home screen, swipe down
from the top of the screen. Tap
Device After Screen Lock.
Settings > Security and Privacy > Device Password > Lock
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• To automatically lock your device when it's in a BlackBerry case, on the home screen, swipe
down from the top of the screen. Tap
Lock Device When Holstered.
Settings > Security and Privacy > Device Password >
To unlock your device, press the Power/Lock key on the top of your device. Swipe up from the bottom
of the screen. When prompted, enter your device password.
Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal
activity, you can lock your work space and continue to access personal files, personal apps, and
personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the
top of the screen. Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
• To immediately lock your work space, tap .
• To automatically lock your work space after a set amount of time, tap Balance > Lock work
space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed
the number of allowed attempts to enter your work space password, your work space and all of its
contents are deleted.
Unlock your device with a network unlock code
To obtain the unlock codes for your BlackBerry device, contact your service provider.
Your device might be network locked which allows your device to make a mobile network connection
with only your current service provider. For example, if you want to use a SIM card from another service
provider, you might need to enter an unlock code.
Tip: To see the current service provider associated with your device, on the home screen, swipe down
from the top of the screen. Tap Settings > About > SIM Card.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > SIM Card.
3. In the Phone Network Lock section, tap a locked item.
4. When prompted, enter the unlock code.
CAUTION: For security reasons, each unlock code can only be entered incorrectly 10 times. If you
exceed the number of allowed attempts to enter an unlock code, your SIM card will allow emergency
calls only. For assistance, contact your service provider.
Change or remove your device password
CAUTION:
If you can't remember your password, the only way to change your password or regain access to your
BlackBerry device is to delete all of your data by completing a security wipe.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Device Password > Change Password.
To stop using a password, set the Device Password switch to Off.
Change your work space password
1. On the home screen, swipe down from the top of the screen.
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2. Tap Balance > Change Password.
3. To unlock your work space and BlackBerry device using the same password, set the Use as my
device password switch to On.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed
the number of allowed attempts to enter your work space password, your work space and all of its
contents are deleted.
Protect your SIM card with a PIN
You can use a SIM card PIN to prevent unauthorized use of your SIM card in another device. For
example, if you lost your SIM card and someone tries to use it in another device, the SIM card can't be
used unless the PIN is entered correctly.
You can request the PIN for your SIM card from your service provider.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > SIM Card.
3. Set the SIM Card PIN Lock switch to On.
4. Type the SIM card PIN that your service provider gave you.
CAUTION: If you exceed the number of allowed attempts to enter the SIM card PIN, your SIM card will
stop functioning. To unblock your SIM card, contact your service provider.
Change your SIM card PIN
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > SIM Card.
• To change the PIN that protects your SIM card, tap Change PIN 1.
• To change the PIN that controls access to calling features such as fixed dialing, tap Change PIN
2.
Finding and protecting a lost device
BlackBerry Protect includes features designed to help you find your BlackBerry device and help protect
your device's data if your device is ever lost or stolen. You can manage up to seven devices from your
BlackBerry Protect account.
After you turn on BlackBerry Protect in your device settings, visit http://protect.blackberry.com and sign
in with your BlackBerry ID. On the BlackBerry Protect website, you can view the current location of your
device on a map, make it ring (even if it's in silent mode), or display a custom message on your locked
device to provide instructions about how to contact you. If your device is stolen, you can remotely lock
it, change the password, or delete all of the data from your device.
If you add a work email account to your device, your administrator might disable BlackBerry Protect, or
the ability to remotely change your password or locate your device.
Set up BlackBerry Protect on your device
To use BlackBerry Protect, your BlackBerry device must be connected to a wireless network.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > BlackBerry Protect.
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3. Set the BlackBerry Protect switch to On.
4. To be able to view the current location of your device on a map, tap Location Settings. Set the
Location Services switch to On.
Tip: To use BlackBerry Protect features, go to http://protect.blackberry.com and sign in with your
BlackBerry ID.
Tutorial: Setting up BlackBerry Protect on a
BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice setting up BlackBerry Protect on
a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Setting security permissions for apps
BlackBerry 10 OS includes application permissions that are designed to let you control the information
and features that an application can access on your BlackBerry device. For example, you can control
whether an app can access your email, contacts, pictures or the location of your device. Keep in mind
that some applications require specific permissions to work. You can also help safeguard your device by
downloading apps only from trusted sources, such as the BlackBerry World storefront.
When you open an app for the first time, your device might display a list of the files and features that the
app wants to access. If something doesn't seem right to you, you can reject the app's request to access
an item. For example, you might download a game that requests access to your messages, which might
make sense if the game includes a feature to share your game score. However, if you aren't comfortable
with the game having the ability to compose and view your email messages, you can turn off access to
messages or delete the app. You can view or change permissions for most apps in your device settings.
For some apps, when you install the app, you are prompted to accept or decline all of the requested
permissions. If you decline, the prompt will appear again the first time you open the app. You can't
change the application permissions later unless you delete and reinstall the app.
Change or view app permissions
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Application Permissions.
• To view permissions for a particular app, tap an app.
• To view which apps use a particular permission, tap All Permissions. Tap the permission that you
want.
3. To turn on or turn off a permission, tap the switch.
Tip: If an app isn't working as you expect it to, consider setting all of the permissions the app requests
to On.
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Securing your email
You can digitally sign or encrypt messages if you use a work email account that supports S/MIMEprotected messages or IBM Notes email encryption on your BlackBerry device. Digitally signing or
encrypting messages adds another level of security to email messages that you send from your device.
Digital signatures are designed to help recipients verify the authenticity and integrity of messages that
you send. With S/MIME-protected messages, when you digitally sign a message using your private key,
recipients use your public key to verify that the message is from you and that the message hasn't been
changed.
Encryption is designed to keep messages confidential. With S/MIME-protected messages, when you
encrypt a message, your device uses the recipient’s public key to encrypt the message. Recipients use
their private key to decrypt the message.
Your BlackBerry device supports keys and certificates in the following file formats and file name
extensions:
• PEM (.pem, .cer)
• DER (.der, .cer)
• PFX (.pfx, .p12)
Set up S/MIME-protected messaging
You need to store a private key and certificate on your BlackBerry device to send signed or encrypted
email messages using S/MIME-protected messaging. You can store a key and certificate by importing
the files from a work email message.
1. Open a work email message with a certificate attachment.
2. Touch and hold .
3. Tap .
4. If necessary, enter the password.
5. Tap
6. Tap
> Secure Email.
7. If necessary, tap the S/MIME tab.
8. Set the S/MIME switch to On.
9. Below Signing Certificate, in the drop-down list, tap the certificate that you imported.
10.Below Encryption Certificate, in the drop-down list, tap the certificate that you imported.
Turn on IBM Notes email encryption on your
device
To complete this task, you must add a work account that supports IBM Notes email encryption to your
device.
1. In the BlackBerry Hub, tap
> Secure Email.
2. If necessary, tap the NNE tab.
3. Set the NNE switch to On.
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Sign or encrypt a message
You must use a work email account that supports S/MIME-protected messages or IBM Notes mail
encryption to send a signed or encrypted email message.
1. When you compose a message, slide your finger down on the screen.
2. In the drop-down list, tap a signing or an encryption option.
Tip: You can change the default email security used for messages you send. For example, if you use S/
MIME to protect your messages, you can send clear-signed messages that can be opened by any email
application, or opaque-signed messages that can be opened only by email applications that support
encryption. In the BlackBerry Hub, tap
> Secure Email. If necessary, tap S/MIME or NNE.
Change the email security settings.
Secure email icons
Icon
Description
The email is digitally signed.
The email is encrypted.
The digital signature was successfully verified.
There is not enough information to verify the digital signature.
The digital signature failed verification.
A certificate is attached to the email.
The certificate chain is trusted.
The importing of the certificate failed.
There is an error with the certificate chain.
The certificate chain has expired.
The certificate chain is not trusted.
The certificate chain has been revoked.
Wipe your device to delete your data
Before you wipe your BlackBerry device, consider backing up your data on a computer. A security wipe
is designed to permanently delete your data so it can't be recovered. This includes email accounts,
downloaded apps, media files, documents, browser bookmarks, and settings.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Security Wipe.
3. Type blackberry.
4. Tap Delete Data.
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When the security wipe is complete, your device is turned off automatically. To turn on your device,
press the Power/Lock key on the top of your device.
Tip: If you are planning to give away or recycle your device, remember to also remove your SIM card
and media card.
Delete your work space
If you no longer want to associate your device with your organization's network, you can remove only
your work space. The apps and files stored in your personal space are left intact.
CAUTION: Deleting the work space will permanently erase all of the content and files stored within it,
such as work files, messages, pictures, and videos. To add a work account back to your device, you will
need to contact your adminstrator.
1. On the home screen, swipe down from the top of the screen.
2. Tap Balance > Delete.
About BlackBerry Balance
BlackBerry Balance technology helps address corporate security concerns without limiting personal use
of your BlackBerry device. If your administrator turns on BlackBerry Balance, the device data, apps, and
network access are separated so that you have a work space and a personal space. The separate
spaces help you avoid activities such as accidentally copying work data into a personal app, or
displaying confidential work data during a BBM Video chat.
By default, your device uses the personal space. You can it use for activities such as taking pictures,
downloading videos, playing games online, saving files to a media card, and posting on a social
network.
In your work space, you can access your work email, contacts, and calendar, create work documents,
and browse to corporate intranet sites. Your work space can include a separate version of BlackBerry
World that contains the applications you are allowed to download and use at work. If your work space is
protected with a password, you must unlock your work space to reveal the details about your work data.
You can quickly switch between spaces from the home screen. You can access both personal data and
work data from certain places, such as Search.
Switch between your personal and
work spaces
When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch
between your personal and work spaces.
Tip: To differentiate between your work space and personal space, you can set a different wallpaper for
your personal space.
Do one of the following:
• To switch between pictures in your work space or personal space, in the Pictures app, slide your
finger down on the middle of the screen. Tap Open Work Pictures or Open Personal Pictures.
• To switch between spaces within Adobe Reader, Documents To Go, and File Manager, tap .
Tap Personal or Work.
• To switch between spaces from the home screen, in the middle of the home screen where all your
apps appear, slide your finger down. Tap Personal or Work.
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Using Parental Controls
Parental Controls are designed to give you more control over how a BlackBerry device can be used and
contacted. You can turn off access to certain apps, features, and content. You can also restrict
incoming phone calls and messages to people in the Contacts app.
Parental Controls settings are protected with a password, making them difficult to change or turn off
without your knowledge. You can set your device so that the Parental Controls password is required to
add an email or social networking account, or to purchase an app from the BlackBerry World storefront.
Note: If BlackBerry Balance technology is turned on, the Parental Controls feature is not available.
Restrict or limit access to features and
content
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Parental Controls.
3. Make sure that the Parental Controls switch is set to On.
4. Enter the Parental Controls password.
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5. Tap to change the options.
Turn on encryption
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Encryption.
3. Do any of the following:
• Set the Device Encryption switch to On.
• Set the Media Card Encryption switch to On.
CAUTION: Try to decrypt or back up your encrypted media card files before a security wipe, which is
designed to delete your BlackBerry device data including the encryption key. You can't access
encrypted media card files without this encryption key.
Import a certificate from your
computer
1. Do one of the following:
• To import the certificate using a USB connection, connect your BlackBerry device to your
computer using a USB cable. If necessary, on your computer, enter your device password.
• To import the certificate using a Wi-Fi connection, tap Storage and Access. Set the Access
using Wi-Fi switch to On. Type a storage access password. Tap Identification on Network and
make note of the Username.
2. On your device, swipe down from the top of the home screen.
3. Tap
Settings > About.
4. In the drop-down list, tap Network.
5. In the Wi-Fi or USB section, make note of the IPv4 address.
6. On your computer, navigate to and copy a certificate file.
• If your computer uses a Windows operating system, in a Run command, type the IP address in the
following format: \\xxx.xxx.xxx.xxx.
• If your computer uses a Mac operating system, select Go > Connect to Server. Type the IP
address in the following format: smb://xxx.xxx.xxx.xxx.
7. Do one of the following:
• If your computer uses a Windows operating system, open the media\downloads folder. If
necessary, enter the username and storage access password.
• If your computer uses a Mac operating system, open the media/downloads folder. If necessary,
enter the username and storage access password.
8. Paste the certificate into the media\downloads or media/downloads folder.
9. On your device, tap
> Security and Privacy > Certificates > Import.
10.Follow the instructions on the screen.
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Managing VPN profiles
A VPN profile contains the information that you need to log in to your organization's network over a VPN
or Wi-Fi connection. Depending on your organization, you might have more than one VPN profile on your
BlackBerry device.
For more information on VPN profiles, contact your administrator.
Add a VPN profile
You need a Wi-Fi or VPN connection before you can add a new VPN profile.
You might have one or more VPN profiles on your BlackBerry device, depending on the options that your
administrator sets for you.
If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles
might be automatically added and you don't have to manually add a VPN profile. If you don't see an
option to add a VPN profile, then your administrator has turned off this type of connection.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > VPN > Add.
3. Complete the fields. If you don't have the required information, contact your administrator.
4. Tap Save.
About smart cards
You can use a smart card and your device password to unlock your BlackBerry device. You can also use
smart card certificates to send S/MIME-protected messages.
Smart cards store certificates and private keys. You can import certificates from a smart card to your
device by using the BlackBerry Smart Card Reader or a microSD smart card. Private key operations
such as signing and decryption use the smart card. Public key operations such as verification and
encryption use the public certificates on your device.
Using a smart card with your device
Use two-factor authentication
You can use a smart card and your BlackBerry device password to unlock your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Device Password > Authenticator Settings.
3. Set the Smart Card User Authenticator switch to On.
• To set your device to remember the format of the password that you type in a password field
(numeric or alphanumeric), set the Smart Password Entry switch to On.
• To set your device to lock when you remove your smart card from your device or BlackBerry
Smart Card Reader, set the Lock on Card Removal switch to On.
• To set your device to use a smart card to unlock your device or your work space, in the Use
Authenticator for drop-down list, tap Device or Work.
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Import a certificate from a smart card
You can import a certificate from a microSD smart card inserted in your BlackBerry device, or a
BlackBerry Smart Card Reader that is paired with your device using Bluetooth technology.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Smart Card > Import Certificates.
3. Follow the instructions on the screen.
Store your smart card password on your
device
You can set your BlackBerry device to temporarily store your smart card password, so that you don't
have to enter it as often. To clear the cache, lock your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Smart Card.
3. Set the PIN Caching switch to On.
Turn off LED notifications for a smart card
The red LED flashes when your BlackBerry device accesses data on a smart card. You can turn off this
indicator.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Smart Card.
3. Set the LED Activity Indicator switch to Off.
Frequently asked questions: Security
How do I reset my device password if I forget it?
Your BlackBerry device password can't be recovered or changed if you don't enter your current
password correctly. For security reasons, the only way that you can reset your password without
knowing your current password is to delete all of your device data. You can do this by entering an
incorrect device password multiple times.
BlackBerry recommends that you regularly create and save a backup file on your computer.
What content is in my work space and my
personal space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network
access are separated so that you have a work space and a personal space.
Open work apps appear with a
icon on the home screen.
Depending on the rules set by your administrator, some apps and features might be available in your
work space, personal space, or both. The table below describes the default behavior for most apps.
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Description
Apps
These apps are available only in your work space
and display work data.
• BlackBerry Work Drives
• BlackBerry World for Work
These apps are available only in your personal
space and display personal data.
Depending on the rules set by your administrator,
you might have access to work contacts in the
Phone, BBM, and text messaging apps.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
BBM
BlackBerry Protect
BlackBerry Story Maker
BlackBerry World
Calculator
Camera
Clock
Compass
Facebook
Media card
Phone
SIM card
Smart Tags
Text messaging
Twitter
Video camera
Voice Activated Dialing
Weather
YouTube
These apps and features are available in your work • BlackBerry Bridge
space and personal space. Your work and
• BlackBerry Hub
personal data is displayed together.
• BlackBerry Remember
• Bluetooth
• Calendar
• Contacts
• NFC
• Search
These apps are available in your work space and
personal space. Depending on which space you
open an app in, you can access either your work
data or personal data.
You can open two instances of these apps at the
same time.
•
•
•
•
•
•
•
•
•
•
BlackBerry Maps
Box
Browser
Documents To Go
File Manager
Music
Password Keeper
Pictures
Videos
Voice Control (icon appears in the personal
space only)
Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow
work apps to access your organization's Wi-Fi or VPN network.
To set or view the networks that your personal apps can use, on the home screen, swipe down from the
top of the screen. Tap Balance. See the Personal App Connections section.
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If personal apps aren't allowed to use your organization's networks and if a personal network isn't
available, personal apps that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email
messages are only accessible in the work space. Any pictures taken using your device camera, whether
you opened the Camera app from your work or personal space, are stored in your personal space. All of
your media card files are also stored in your personal space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with
your camera, but you can't use a picture that you downloaded from an email message sent to your work
account.
What happens to my device data if I leave my
organization?
Your administrator can delete all of your BlackBerry device data, including your personal content. This
feature helps to secure your device if your device was lost or stolen.
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work
data from your device and leave your personal data and applications intact. Some of your personal data
might be deleted from your device if it overlaps with your work data (for example, a personal contact
who works in your organization).
If you prefer to keep your personal data intact and only remove work data from your device, contact your
administrator.
Work space and BlackBerry
Balance
About BlackBerry Balance
BlackBerry Balance technology helps address corporate security concerns without limiting personal use
of your BlackBerry device. If your administrator turns on BlackBerry Balance, the device data, apps, and
network access are separated so that you have a work space and a personal space. The separate
spaces help you avoid activities such as accidentally copying work data into a personal app, or
displaying confidential work data during a BBM Video chat.
By default, your device uses the personal space. You can it use for activities such as taking pictures,
downloading videos, playing games online, saving files to a media card, and posting on a social
network.
In your work space, you can access your work email, contacts, and calendar, create work documents,
and browse to corporate intranet sites. Your work space can include a separate version of BlackBerry
World that contains the applications you are allowed to download and use at work. If your work space is
protected with a password, you must unlock your work space to reveal the details about your work data.
You can quickly switch between spaces from the home screen. You can access both personal data and
work data from certain places, such as Search.
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Switch between your personal and
work spaces
When BlackBerry Balance technology is set up on your BlackBerry device, you can quickly switch
between your personal and work spaces.
Tip: To differentiate between your work space and personal space, you can set a different wallpaper for
your personal space.
Do one of the following:
• To switch between pictures in your work space or personal space, in the Pictures app, slide your
finger down on the middle of the screen. Tap Open Work Pictures or Open Personal Pictures.
• To switch between spaces within Adobe Reader, Documents To Go, and File Manager, tap .
Tap Personal or Work.
• To switch between spaces from the home screen, in the middle of the home screen where all your
apps appear, slide your finger down. Tap Personal or Work.
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Lock your work space
If your BlackBerry device uses BlackBerry Balance technology to separate your work and personal
activity, you can lock your work space and continue to access personal files, personal apps, and
personal data on your device.
1. If you don't have a work space password, to create one, on the home screen, swipe down from the
top of the screen. Tap Balance > Set Password. Type a password.
2. On the home screen, swipe down from the top of the screen.
• To immediately lock your work space, tap .
• To automatically lock your work space after a set amount of time, tap Balance > Lock work
space after.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed
the number of allowed attempts to enter your work space password, your work space and all of its
contents are deleted.
Change your work space password
1. On the home screen, swipe down from the top of the screen.
2. Tap Balance > Change Password.
3. To unlock your work space and BlackBerry device using the same password, set the Use as my
device password switch to On.
Take care to remember your work space password, as it can't be reset or recovered. When you exceed
the number of allowed attempts to enter your work space password, your work space and all of its
contents are deleted.
Delete your work space
If you no longer want to associate your device with your organization's network, you can remove only
your work space. The apps and files stored in your personal space are left intact.
CAUTION: Deleting the work space will permanently erase all of the content and files stored within it,
such as work files, messages, pictures, and videos. To add a work account back to your device, you will
need to contact your adminstrator.
1. On the home screen, swipe down from the top of the screen.
2. Tap Balance > Delete.
Frequently asked questions: Work
space and BlackBerry Balance
Does my device have BlackBerry Balance?
BlackBerry Balance is available only to BlackBerry devices associated with a BlackBerry Enterprise
Server.
To confirm if your device uses BlackBerry Balance, do one of the following:
• On the home screen, swipe down from the top of the screen. Tap Settings > About. In the
Category drop-down list, scroll and look for Work Space. If you don't see that, or you see Work
Space Only, your device isn't set up to use BlackBerry Balance.
• On the home screen, swipe down from the top of the screen. Tap Settings > Balance.
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• In the middle of the home screen where all your apps appear, slide your finger down. Tap
Personal or Work.
How do I set up BlackBerry Balance?
BlackBerry Balance must be set up by your administrator and requires a work account associated with a
BlackBerry Enterprise Server. After BlackBerry Balance is set up, a work space is automatically added to
your BlackBerry device and you are prompted to finish the activation.
What content is in my work space and my
personal space?
If your administrator turns on BlackBerry Balance technology, the device data, apps, and network
access are separated so that you have a work space and a personal space.
Open work apps appear with a
icon on the home screen.
Depending on the rules set by your administrator, some apps and features might be available in your
work space, personal space, or both. The table below describes the default behavior for most apps.
Description
Apps
These apps are available only in your work space
and display work data.
• BlackBerry Work Drives
• BlackBerry World for Work
These apps are available only in your personal
space and display personal data.
Depending on the rules set by your administrator,
you might have access to work contacts in the
Phone, BBM, and text messaging apps.
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
BBM
BlackBerry Protect
BlackBerry Story Maker
BlackBerry World
Calculator
Camera
Clock
Compass
Facebook
Media card
Phone
SIM card
Smart Tags
Text messaging
Twitter
Video camera
Voice Activated Dialing
Weather
YouTube
These apps and features are available in your work • BlackBerry Bridge
space and personal space. Your work and
• BlackBerry Hub
personal data is displayed together.
• BlackBerry Remember
• Bluetooth
• Calendar
• Contacts
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Description
Passwords and security
Apps
• NFC
• Search
These apps are available in your work space and
personal space. Depending on which space you
open an app in, you can access either your work
data or personal data.
You can open two instances of these apps at the
same time.
•
•
•
•
•
•
•
•
•
•
BlackBerry Maps
Box
Browser
Documents To Go
File Manager
Music
Password Keeper
Pictures
Videos
Voice Control (icon appears in the personal
space only)
Can I use personal apps on my work's network?
If your administrator turns on BlackBerry Balance technology, you or your administrator can only allow
work apps to access your organization's Wi-Fi or VPN network.
To set or view the networks that your personal apps can use, on the home screen, swipe down from the
top of the screen. Tap Balance. See the Personal App Connections section.
If personal apps aren't allowed to use your organization's networks and if a personal network isn't
available, personal apps that need access to the Internet might not work.
Where is my picture that I just took?
If your BlackBerry device uses BlackBerry Balance technology, attachments saved from work email
messages are only accessible in the work space. Any pictures taken using your device camera, whether
you opened the Camera app from your work or personal space, are stored in your personal space. All of
your media card files are also stored in your personal space.
For example, since BBM is a personal app, to create a profile picture, you can use a picture taken with
your camera, but you can't use a picture that you downloaded from an email message sent to your work
account.
What happens to my device data if I leave my
organization?
Your administrator can delete all of your BlackBerry device data, including your personal content. This
feature helps to secure your device if your device was lost or stolen.
If your administrator turns on BlackBerry Balance technology, your administrator can delete your work
data from your device and leave your personal data and applications intact. Some of your personal data
might be deleted from your device if it overlaps with your work data (for example, a personal contact
who works in your organization).
If you prefer to keep your personal data intact and only remove work data from your device, contact your
administrator.
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Troubleshooting: Work space and
BlackBerry Balance
My device is quarantined
Your BlackBerry device might be quarantined if you add a work account that is associated with a
BlackBerry Enterprise Server and the SIM card in your device doesn't have services activated correctly.
If your device is quarantined, your administrator might delete the data on your device, prevent access to
unlock your device, or remove your device from your organization's network.
To leave quarantine, try using a different SIM card or changing your service plan. For further assistance,
contact your administrator.
BlackBerry ID
About BlackBerry ID
A BlackBerry ID gives you convenient access to multiple BlackBerry products and services. After you
create a BlackBerry ID, you can use your email address and password to log in to any BlackBerry
product that supports BlackBerry ID. With BlackBerry ID, you can manage apps that you downloaded
from the BlackBerry World storefront and download the apps when you switch devices. You should sign
in with the same BlackBerry ID on all of your BlackBerry devices.
If you previously created a BlackBerry ID, you must use it when you set up your new device instead of
creating a new BlackBerry ID. You can log in to both a tablet and smartphone using the same
BlackBerry ID.
Set up a new BlackBerry ID
Tip: It's important to choose a password that you can remember. For your BlackBerry ID username, be
sure to use an email address that you use frequently. Recovery details can be sent to the email address
that you use as your BlackBerry ID username if you forget your BlackBerry ID password. The email
address that you use as a BlackBerry ID username doesn't have to be associated with your BlackBerry
device.
1. To create a new BlackBerry ID when you set up your BlackBerry device, on the BlackBerry ID
screen, tap Create New.
2. Complete the instructions on the screen.
Change your BlackBerry ID password
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > BlackBerry ID.
3. Tap Change Password.
Change your BlackBerry ID information
You can change your username, screen name, first name, or last name.
1. On the home screen, swipe down from the top of the screen.
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2. Tap
3. Tap
Passwords and security
Settings > BlackBerry ID.
Tutorial: Creating a BlackBerry ID on a
BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice creating a BlackBerry ID on a
BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Tutorial: Signing in with a BlackBerry ID
on a BlackBerry 10 device
This tutorial provides you with the opportunity to see and then practice signing in with a BlackBerry ID
on a BlackBerry 10 device.
Note: This tutorial is available in English only.
Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Using your BlackBerry ID to switch
devices
Using your BlackBerry ID on a new device
When you switch to a new BlackBerry device, during setup, you will be prompted to enter your
BlackBerry ID username and password. It's important to use the same BlackBerry ID that you used on
your previous device, since many of your apps and settings are associated with your BlackBerry ID.
For instance, when you use your existing BlackBerry ID on your new device, you can reinstall apps that
you downloaded on your previous device from the BlackBerry World storefront, if a version of that app
exists for your new device.
Find your BlackBerry ID on your old device
If you have previously created a BlackBerry ID and are switching to a new BlackBerry device, it's
important to sign in using your existing BlackBerry ID, as many of your apps and settings are associated
with it.
1. On the home screen of your old device, click Options.
2. Depending on your device, do one of the following:
• Click Third Party Applications > BlackBerry ID.
• Click Device > BlackBerry ID.
• Click BlackBerry ID.
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FAQ: BlackBerry ID
How do I reset my lost or forgotten
BlackBerry ID password?
You can have the instructions about resetting your BlackBerry ID password sent to the email address
that you use as your BlackBerry ID username. For security reasons, your BlackBerry ID password can't
be reset for you.
Do one of the following:
• To reset your password on a computer, visit www.blackberry.com/blackberryid. Click Reset your
password. Complete the instructions on the screen.
• To reset your password on your BlackBerry device, when you are prompted to sign in with your
BlackBerry ID, click Forgot Password. Answer your security question and complete the
instructions on the screen.
Once you have completed the steps above, you will receive a password reset email. If you complete the
steps to reset your password on a computer, the password reset email can only be viewed on a
computer and isn't delivered to your device. If you follow the steps to reset your password on your
device, the password reset email will be delivered to your device. Complete the instructions in the email
to reset your BlackBerry ID password.
What is the difference between my BlackBerry
ID username and screen name?
Your BlackBerry ID username is the email address that you use when you log in using your BlackBerry
ID. The BlackBerry ID screen name is the name that appears when you submit app reviews in the
BlackBerry World storefront.
Why do I need to re-enter my BlackBerry ID
password?
After a certain amount of time, if you aren't actively using the app or service that supports BlackBerry ID,
you might be prompted to re-enter your password. For example, you might be prompted to re-enter your
BlackBerry ID password before you download apps from the BlackBerry World storefront.
You might also be required to re-enter your BlackBerry ID if you change any of your BlackBerry ID
information, delete all of the data on your BlackBerry device, or update the software on your device.
Can I sign out of BlackBerry ID and sign in with a
different BlackBerry ID
You can only sign in with one BlackBerry ID on your BlackBerry device. If you want to sign out and then
sign in with a different BlackBerry ID, you must delete all of the data from your device.
Troubleshooting wizard: I need help
with my BlackBerry ID
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help
you solve your BlackBerry ID issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/blackberryID/en
Note: This troubleshooting wizard is available in English only.
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Password Keeper
About Password Keeper
You can use the Password Keeper application to store all your passwords in one place on your
BlackBerry device. You can also use Password Keeper to generate random passwords that contain
numbers, letters, and symbols if you want a password that is difficult to guess.
Password Keeper is designed to encrypt your passwords to protect them. When you type your
password for Password Keeper, Password Keeper decrypts your passwords, so you can see them.
Transfer passwords to Password
Keeper
You can transfer the password data that you saved on your previous BlackBerry device to your
BlackBerry 10 device. To transfer the passwords, you must have backed up the password data as part
of the backup file during the device switch process, or created a backup of your current passwords on
your BlackBerry 10 device. If you saved the password data to a media card, the device automatically
detects this data on the media card. If you haven't saved your backup data to a media card, you can
also use BlackBerry Link or BlackBerry Protect to transfer the backed up password data.
1. On your BlackBerry 10 device, download the Password Keeper app from BlackBerry World
storefront.
2. On the home screen, tap Password Keeper.
3. Enter your Password Keeper password.
4. Swipe down from the top of the screen.
5. Tap
Settings > Import Passwords.
6. Enter your previous Password Keeper or BlackBerry Wallet password to transfer the passwords from
a previous device to the Password Keeper app.
Note: Only credentials that are compatible between the BlackBerry Wallet app and the Password
Keeper app are imported. Credit card credentials are not imported.
After the Password Keeper data is imported, it is removed from the backup file; however, other personal
data remains in the backup file.
Manage passwords in Password Keeper
You can add, change, or delete password records in Password Keeper.
To manage your records perform any of the following actions:
• To add a record, tap . Type the required information, and tap Save.
• To edit a record, select a record and tap . Edit the information, and tap Save.
• To delete a record, touch and hold a record and tap
Tip: You can multiselect records to delete by tapping
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Change the Password Keeper password
1. In the Password Keeper application, swipe down from the top of the screen. Tap
Password Keeper Password.
2. Type your current password for Password Keeper.
> Change
3. Tap Next.
4. Type a new password.
5. Tap Save.
Use a password or username from
Password Keeper
You can copy a password or username and paste it into your login information on a website.
1. In Password Keeper, select a password or username to copy.
2. Tap Copy Password or Copy Username.
The message "Username/Password copied to clipboard successfully" appears.
3. To paste the password or username, do any of the following on the appropriate website:
• Tap the text field >
> Paste.
• Tap and hold the text field. Tap Paste.
Prevent password and username copying
You can turn on or turn off the password and username copying feature at any time.
1. In the Password Keeper application, swipe down from the top of the screen. Tap
2. Clear the Allow Clipboard Copy checkbox.
The Copy Password and Copy Username options are no longer available. You cannot copy and paste
your passwords or usernames. You must type them manually instead.
Hide or show passwords in Password
Keeper
To hide or show a password in the Password Keeper application, do any of the following:
• In Password Keeper, swipe down from the top of the screen. Tap
Password checkbox.
• After entering a password in a password field, tap .
. Select or clear the Show
Generate a random password
You can change the criteria for generating random passwords in the Password Keeper application.
1. Tap
, and do any of the following:
• Change the Length field.
• Select or clear the Include Letters, Include Numbers, or Include Symbols checkboxes.
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2. In the home screen of the Password Keeper application, tap
3. Type the website and username information.
4. Tap Generate a Password.
Note: If password copying is turned off, you must type the generated password (letters, numbers, and
symbols) when you want to use it.
Search in Password Keeper
1. In the Password Keeper application, tap .
2. Type the title, username, website name, or notes you are searching for.
3. Select the appropriate record.
If no results are found during your search, you can add a new password record by tapping Add to
Password Keeper.
Lock Password Keeper
There are two ways to lock Password Keeper. You can lock it manually or set the option to have
Password Keeper lock automatically when you minimize the application or lock the screen.
In the Password Keeper application, swipe down from the top of the screen, and do one of the
following:
• To lock manually, tap .
• To lock automatically, tap
. Select or clear the appropriate checkbox.
Create security questions and answers
in Password Keeper
You can create personalized security questions and answers for Password Keeper records so that your
passwords are difficult to guess.
1. Add a new record or select an existing record in Password Keeper and tap
2. In the Add or Edit screen, tap .
3. Select a Generic security question from the list or create a personalized question by tapping
4. Type in your security answer or tap Generate an Answer.
5. Tap Save.
Duplicate the password record
To create a new record based on existing information stored in the Password Keeper application,
complete the following:
1. In Password Keeper, touch and hold a record.
2. Tap .
3. Change or remove the existing information, and tap Save.
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Add a password record to your
favorites
You can list a record as a favorite. Favorites appear at the top of your records list in Password Keeper.
1. In Password Keeper, touch and hold a record.
2. Tap .
Share text and websites with Password
Keeper
To add websites or text to your Password Keeper records, do all of the following:
1. Open any application or browse to a website and select the information you want to share with
Password Keeper.
2. Tap
> .
3. Tap Password Keeper.
4. Add any additional information to your new record.
5. Tap Save.
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Media
Media
Camera
Camera app at a glance
Taking pictures and recording videos
Tip: To quickly take a picture or start recording a video from the Camera application, press the Volume
Up key or the Volume Down key. Press either key again to stop recording.
Take a picture
Tip: To make sure that your picture looks the best when being displayed on devices other than your
BlackBerry device, such as a computer screen, make sure that you hold the camera in landscape view
before you take the picture.
1. Make sure that
is selected.
• To change what the camera focuses on, drag the focus box anywhere on the screen.
• To zoom in or zoom out, slide your fingers apart or together on the screen. Zoom only works in
Normal and Stabilization shooting modes.
2. Do any of the following:
• To take one picture, tap anywhere on the screen.
• To take continuous pictures when you have Burst shooting mode turned on, touch and hold the
screen. The camera will stop taking pictures when you take your finger off of the screen.
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Tip: To turn on grid lines, in the Camera app, swipe down from the top of the screen. Tap
Display Grid Lines switch to On.
. Set the
Record a video
Tip: To make sure that your recorded video looks the best when being played on devices other than
your BlackBerry device, such as a computer screen, make sure that you hold the camera in landscape
view before you record the video.
1. Make sure that
is selected.
2. To change what the video camera focuses on, drag the focus box anywhere on the screen.
3. To zoom out or zoom in, slide your fingers together or apart on the screen.
4. To start recording, tap anywhere on the screen.
To stop recording, tap the screen again.
Turn on autofocus lock
You can use the autofocus lock on your BlackBerry device to take multiple pictures without having to
wait for the focus to adjust between pictures.
When the focus box turns green, touch and hold inside of the focus box.
appears in the focus box when autofocus is set.
To turn off autofocus, drag the focus box anywhere on the screen or tap
inside of the focus box.
Record a video in stereo
You can capture videos in stereo by turning your BlackBerry device to landscape view.
Tip: When you connect a stereo headset to your device, stereo recording is available regardless of
device orientation.
Switch between the camera, the video camera,
and Time Shift mode
In the Camera app, you can take pictures and record videos using the camera, video camera, and Time
Shift capture modes.
1. Tap your current capture mode: , , or .
2. Tap the capture mode that you want to use.
Access the Camera app from the Lock screen
On the Lock screen, touch and hold
Peek at the last picture or video that you took
You can peek at the last picture that you took or the video that you recorded to see if you captured what
you wanted.
1. Touch and hold the thumbnail at the bottom of the screen.
2. Slide your finger up to expand the thumbnail.
• To return to the Camera app, lift your finger from the screen.
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• To delete the picture or video, slide you finger to the right on to
• To share the picture or video, slide your finger to the right on to
Media
Using Time Shift mode
Time Shift mode lets you take a bunch of photos at once so that you can pick the best one of the set.
Did someone blink in every shot, or cough just as you took the picture? You can fix that by swapping in
different expressions for any person until everybody is picture perfect.
Take the best picture possible using Time Shift
mode
1. Make sure
is selected.
2. Take a picture and keep the camera steady until the picture appears.
3. Move the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap
Replace a person's expression using Time Shift
mode
1. Make sure
is selected.
2. Take a picture.
3. Drag the slider at the bottom of the screen back and forth until you find the best picture.
4. Tap a recognized face.
5. Use the dial to browse the available expressions.
6. Tap anywhere on the screen.
7. Tap .
Change the capture settings
You can change the scene mode, the shooting mode, choose whether you use your flash, switch
between the front camera and back camera, and more.
1. Tap .
2. Tap the setting that you want to change.
To return to Normal mode, tap the mode icon in the upper-left corner of the camera screen.
Shooting modes
Shooting modes change the way that the camera takes pictures and records videos. For example, you
can use Burst mode to take multiple pictures quickly.
Note: Shooting modes don't apply to the Time Shift mode.
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Icon
Description
Normal
This mode is available for the camera and the
video camera. Normal mode acts the most like a
regular camera or video camera and takes a single
picture or video at a time.
Stabilization
This mode is available for the camera and video
camera. Stabillization mode can reduce the
blurriness caused by camera movement when
taking pictures and recording videos.
Burst
This mode is available for the camera. Burst mode
allows you to take multiple pictures quickly. This is
a good shooting mode to use when taking pictures
of fast-moving scenes or subjects.
HDR
This mode, also known as High Dynamic Range
mode, is available for the camera. HDR mode
combines multiple pictures together and can
capture the contrast between the light and dark
areas of a scene.
Scene modes
Scene modes are designed to improve the quality of the picture or video by changing settings, such as
contrast, brightness, and so on.
Icon
Description
Auto
This is the most common mode. It's available for the camera, video camera, and Time
Shift mode. Use this mode to capture a wide variety of everyday scenes.
Action
This mode is available for the camera and Time Shift mode. This mode can help to take
pictures of fast-moving objects. Try this mode when capturing pictures of sports or
children.
Whiteboard
This mode is available for the camera and Time Shift mode. This mode can help to take
pictures of whiteboards by improving the contrast between the whiteboard and any writing
on the board.
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Icon
Media
Description
Night
This mode is available for the camera, video camera, and Time Shift mode. This mode is
useful when taking pictures and videos in areas with low light.
Beach or Snow
This mode is available for the camera, video camera, and Time Shift mode. This mode can
help to compensate for the light levels of the bright sand or snow in a picture or video.
Change the camera settings
You can change your camera settings, such as turning on grid lines, setting where you want to save your
pictures and videos to, and setting whether to geotag pictures.
1. In the Camera app, swipe down from the top of the screen.
2. Tap .
Troubleshooting: Camera
I can't turn on the flash or use the video light
Try the following actions:
• There might not be enough battery power left to use the flash or video light. Charge your BlackBerry
device and try again.
• The flash might still be charging. Wait a moment and then try again.
• Make sure you're using the rear-facing camera.
• Make sure you aren't using Time Shift, Image Stabilization, or Burst modes. These modes don't use
the flash.
I can't take a picture or record a video
Try the following:
• Delete old media files to free up storage space and try again.
• Make sure that neither the camera nor the video camera is in use by another application. Close any
application that might be using the cameras, and try again.
I can't save pictures or videos to my media card
Try one of the following:
• Delete old media files to free up storage space and try again.
• Insert a different media card.
• In the File Manager app, browse to your media card. Make sure that the Camera folder exists and is
available. If necessary, create a new folder called Camera.
• In the File Manager app, browse to your media card. Check if there are any other files called Camera.
Delete or move any other files called Camera to a different folder.
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Media
Pictures
Pictures app at a glance
Recent screen
Depending on the app you're in, see the media files that you recently watched, listened
to, viewed, added to your BlackBerry device, and so on.
Albums screen
See all of the pictures and videos that you took and downloaded or uploaded to your
BlackBerry device. Pictures and videos are organized into folders and albums. This is
also where you can find preloaded pictures.
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Date screen
See all of the videos and pictures that you took and downloaded or uploaded to your
BlackBerry device, organized by the date that you took them. Videos and pictures are
organized by the most recently taken or added, to the oldest videos and pictures.
Viewing your pictures
Zoom in to or out from a picture
With a picture open on the screen, do one of the following:
• Double tap where you want to zoom in.
• Slide your fingers together or apart to zoom in or out manually.
Pan a picture
1. Zoom in to a picture.
2. Drag your finger around the screen.
Play or view your media file on a DLNA Certified
device
Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA
Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for
more information about DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap .
3. Tap .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap
media file.
To stop playing or viewing the media file on the DLNA Certified device, tap
and select a
Switch between your personal and work
spaces
When BlackBerry Balance technology is set up on your BlackBerry device and you have at least one
media file saved on your device, you can quickly switch between your personal and work spaces.
1. In the Pictures app, on the Date, Recent, or Albums screen, slide your finger down on the middle of
the screen.
2. Tap Personal or Work.
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Doing more with your pictures and picture
albums
You can do more with your pictures and picture albums such as view them as a slideshow, delete them,
send or share them with friends, and so on. You can also view properties of your pictures and picture
albums, including size, name, and date taken. You can see the available options by tapping
touching and holding an album and then tapping
or by
Set a picture as your wallpaper
1. Open a picture.
2. Tap
> Wallpaper.
Tip: If you zoom in to the picture and then set it as your wallpaper, the zoomed in part of the screen is
what will appear as your wallpaper.
Edit a picture
The picture editor offers tools for you to use to edit and play with your pictures.
1. Open the picture that you want to edit.
2. Tap .
3. When you're finished, tap Save.
Tip: There might be more editing options available than what's visible on the screen. If your BlackBerry
device is in portrait view, try swiping left or right on the visible editing options. If your device is in
landscape view, try swiping up or down.
Share a picture
You can share pictures with friends, family, contacts, meeting participants, Twitter, and so on, making
sure that everyone experiences the special moments with you.
1. Open the picture that you want to share.
2. To edit the picture before you send it, tap
3. Edit the picture.
4. Tap Save.
5. Tap
Take a screen shot of your device
To take a screen capture of your BlackBerry device, press the Volume Up key and the Volume
Down key at the same time.
Note: If you have BlackBerry Balance installed on your device and your work space is unlocked, screen
shots are saved in your work space.
Organizing your pictures and albums
You can organize your pictures into albums using the folder structure in File Manager.
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Create an album
With albums, you can organize your pictures into folders based on events, people, dates, or any other
category you can think of.
1. On the home screen, tap the File Manager icon.
2. Tap the folder that you want to create your album in.
3. Tap
> .
4. Type a name for your album.
Note: You must move a picture into the new album before the album appears in the Pictures app.
Tip: To move an album into another folder, touch and hold the album that you want to move. Tap
. Tap the folder that you want to move the folder into. Tap Move.
Move a picture to a different album
1. On the home screen, tap the File Manager icon.
2. Touch and hold the picture that you want to move.
3. Tap
4. Tap
5. Tap the album that you want to move the picture into.
6. Tap Move.
Tip: To move a picture into a different folder, touch and hold the picture that you want to move. Tap
Move > . Tap the folder that you want to move the picture into. Tap Move.
Supported picture file extensions
Your BlackBerry device is designed to support the following picture file formats.
• BMP
• JPG
• GIF
• PNG
• TIF
• WBMP
For information about media file extensions and codecs for your device, visit www.blackberry.com/docs/
smartphones and click Smartphones > BlackBerry Smartphones > Supported Media.
Troubleshooting: Pictures
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
I can't save a media file
Your BlackBerry device or media card might not have enough available storage space to store media
files.
Try the following actions:
• If you're trying to save a media file to your device, delete old data or messages from your device.
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• If you're trying to save a media file on your media card, delete old media files from your media card.
• In the Camera app, change the video or the picture's aspect ratio to a smaller size. Large videos and
pictures use more storage space than smaller videos and pictures.
Music
Music app at a glance
Now Playing screen
Play a song and then tap this icon to control the song that you're listening to. You can
or album's also check this screen to find more information about the song that's playing and the
cover art
order of your music.
Recent screen
Depending on the app you're in, see the media files that you recently watched, listened
to, viewed, added to your BlackBerry device, and so on.
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Album screen
, or
See the media files that you downloaded or uploaded to your BlackBerry device.
Playlists screen
Create and edit your own playlists and listen to collections of songs that were
automatically gathered for you by your BlackBerry device.
Playing your music
Play, pause, or skip a song
1. In the Music app, tap a song or album to listen to.
2. Tap
> .
3. Tap
, or
Shuffle your music
to shuffle your selected music.
Tap
To stop shuffling your music, tap
again.
Tip: After you shuffle your music, to see what's playing next, tap
. Tap the cover art.
Repeat a song or your music list
To repeat your current music list, tap
playing.
. Tap
again to repeat the song that's currently
Play or view your media file on a DLNA Certified
device
Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA
Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for
more information about DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap .
3. Tap
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4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap
media file.
To stop playing or viewing the media file on the DLNA Certified device, tap
and select a
Doing more with your music
You can do lots more with your music such as search your songs, send or share them with friends,
delete songs and albums, view music properties, and so on. You can see the available options by
tapping
or by touching and holding a song, artist, album, genre, or playlist and then tapping
Creating playlists and organizing your
music
On the Playlists screen, you can make and use your own playlists or play the collections of songs that
your BlackBerry device gathers for you. Inside each playlist and collection you can see which artists and
albums are featured.
Make a playlist
1. In the Music app, tap
> Create.
• Beside the songs, artists, and albums that you want to add, tap
• To add all of the songs by an artist or all of the songs in an album, tap the album or artist. Tap
2. Tap
Add the music that's currently playing to a
playlist
When a song or an album is playing, do one of the following:
• To add the song to a playlist, tap
> .
• To add the album to a playlist, touch and hold the album name. Tap
Edit or rename a playlist
1. In a playlist, tap
• To change the name of a playlist, tap the current name.
• To add a song, tap . Beside the songs, artists, and albums that you want to add, tap
• To delete a song, tap .
• To change the song order in the playlist, touch and drag the song to where you want it to go in the
playlist.
2. Tap
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Organize your music on the Now Playing
screen
You can organize your music without having to create a playlist. Suddenly feel the urge to listen to your
favorite song next? Take advantage of the ability to add music to and change the order of your music on
the Now Playing screen.
Add music to the Now Playing screen
While another song is playing, touch and hold a song, album, or playlist.
• To play the selected item after the current song is done playing, tap Play Next.
• To play the selected item after the current music list is done playing, tap Play Last.
Tip: Tap Select More to select multiple songs, albums, and playlists.
Remove and order songs on the Now Playing
screen
When a song or album is playing, tap
> Edit Order.
• To remove a song from the Now Playing screen, tap the minus icon next to the song that you
want to remove.
• To change the order that the songs play in, on the far right of the screen, touch and hold the three
lines icon. Drag the song to where you want it to appear in the music list.
Save your music on the Now Playing screen as a
playlist
When a song or album is playing, tap
> Edit Order.
• To save the music as a new playlist, tap Save as Playlist.
• To add the music to an existing playlist, tap Add to Playlist.
Play your last music selection
If you set up a great music list on the Now Playing screen and then closed the Music app or started
listening to a new album, you can quickly play your last Now Playing list.
On the Playlists screen, tap Recently Played.
Change the volume
Do any of the following:
• To increase the volume, press the Volume Up key on the right side of your BlackBerry device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press
the Mute key again.
Note: Your media volume is separate from your notifications volume. Changing the volume while you
listen to your music won't change the volume of your notifications.
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Tips: Music
Want to control your music faster and easier when you're in the Music app? Try some of the tips and
shortcuts below.
• To quickly skip songs, turn on the Music Shortcuts. On the home screen, swipe down from the top of
Settings > Main Volume. Set the Music Shortcuts switch to On. To skip songs,
the screen. Tap
press and hold the Volume Up key or Volume Down key.
• You can also control the volume of the song that you're listening to using the volume slider. If the
volume slider isn't visible, on the Now Playing screen, tap the album's cover art.
• To add the song that's currently playing to a playlist, on the Now Playing screen, tap
> .
Supported audio and video file
extensions, formats, and codecs
Depending on your BlackBerry device model and wireless network, some file extensions, formats, and
codecs might not be supported.
File extension
Supported video codec(s)
Supported audio codec(s)
3GP
H.263, H.264, MPEG-4
AAC, AMR
3G2
H.263, H.264, MPEG-4
AAC, AMR , QCELP
ASF
WMV 9
WMA
AVI
MJPEG, MPEG-4
MPEG-3
F4V
V6
Sorenson Spark
ISMV (fragmented MP4)
H.264, WMV9
AAC, WMA
M4V
H.263, H.264, MPEG-4
AAC, MPEG-3, PCM
MKV
H.264, MPEG-4
AAC, MPEG-3, PCM
MOV
H.263, H.264, MJPEG, MPEG-4
AAC, AMR, QCELP
MP4
H.263, H.264, MPEG-4
AAC, AMR
MPEG
H.263, H.264, MPEG-4
AAC, MPEG-3, PCM
WMV
WMV 9
WMA
AAC
—
AAC
AMR
—
AMR
FLAC
—
FLAC, Vorbis
M4A
—
AAC
MIDI
—
MIDI
MKA
—
AAC, MP3, PCM
MP3
—
MPEG-3
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File extension
Supported video codec(s)
Supported audio codec(s)
OGG
—
FLAC, Vorbis
QCP
—
QCELP
SPMID
—
SP-MIDI
WAV
—
PCM, GSM
WMA
—
WMA 9, WMA 10
For information about media file extensions, formats, and codecs for your device, visit
www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry Smartphones >
Supported Media.
Troubleshooting: Music
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
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Videos
Videos app at a glance
Recent screen
Depending on the app you're in, see the media files that you recently watched, listened
to, viewed, added to your BlackBerry device, and so on.
Album screen
, or
See the media files that you downloaded or uploaded to your BlackBerry device.
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Date screen
See the videos and pictures that you took on your BlackBerry device, organized by the
date that you took them.
Watching your videos
Tip: If you see the unwatched indicator on a video thumbnail,
watched yet.
, it means the video hasn't been
Play or pause a video
1. Open a video.
2. To show the video controls, tap the screen.
3. Tap
or
Change the video display size
You can change the display size of the video that you're watching on your screen.
1. To show the video controls, tap the screen.
2. Tap the icon in the upper-right corner of the screen until the video is the size that you want.
Play or view your media file on a DLNA Certified
device
Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA
Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for
more information about DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap .
3. Tap .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap
media file.
To stop playing or viewing the media file on the DLNA Certified device, tap
and select a
Doing more with your videos
You can do much more in the Videos app, such as delete videos, send or share videos with friends, and
so on. You can also view the properties of your videos, including length, name, and date created. You
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can see the available options by tapping
tapping
or by touching and holding a video thumbnail and then
Change the volume
Do any of the following:
• To increase the volume, press the Volume Up key on the right side of your BlackBerry device.
• To decrease the volume, press the Volume Down key on the right side of your device.
• To mute the volume, press the Mute key on the right side of your device. To turn off mute, press
the Mute key again.
Note: Your media volume is separate from your notifications volume. Changing the volume while you
listen to your music won't change the volume of your notifications.
Edit a video
You can edit and improve the individual videos on your BlackBerry device.
1. Touch and hold a video thumbnail.
2. Tap .
Supported audio and video file
extensions, formats, and codecs
Depending on your BlackBerry device model and wireless network, some file extensions, formats, and
codecs might not be supported.
File extension
Supported video codec(s)
Supported audio codec(s)
3GP
H.263, H.264, MPEG-4
AAC, AMR
3G2
H.263, H.264, MPEG-4
AAC, AMR , QCELP
ASF
WMV 9
WMA
AVI
MJPEG, MPEG-4
MPEG-3
F4V
V6
Sorenson Spark
ISMV (fragmented MP4)
H.264, WMV9
AAC, WMA
M4V
H.263, H.264, MPEG-4
AAC, MPEG-3, PCM
MKV
H.264, MPEG-4
AAC, MPEG-3, PCM
MOV
H.263, H.264, MJPEG, MPEG-4
AAC, AMR, QCELP
MP4
H.263, H.264, MPEG-4
AAC, AMR
MPEG
H.263, H.264, MPEG-4
AAC, MPEG-3, PCM
WMV
WMV 9
WMA
AAC
—
AAC
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File extension
Supported video codec(s)
Supported audio codec(s)
AMR
—
AMR
FLAC
—
FLAC, Vorbis
M4A
—
AAC
MIDI
—
MIDI
MKA
—
AAC, MP3, PCM
MP3
—
MPEG-3
OGG
—
FLAC, Vorbis
QCP
—
QCELP
SPMID
—
SP-MIDI
WAV
—
PCM, GSM
WMA
—
WMA 9, WMA 10
For information about media file extensions, formats, and codecs for your device, visit
www.blackberry.com/docs/smartphones and click Smartphones > BlackBerry Smartphones >
Supported Media.
Troubleshooting: Videos
I can't open a media file
Make sure the file is in a format that your BlackBerry device supports.
BlackBerry Story Maker
About BlackBerry Story Maker
The BlackBerry Story Maker lets you make your own story in the form of a movie using pictures and
videos that are saved on your BlackBerry device.
Preview a story in BlackBerry Story
Maker
Tap an existing story.
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Creating and editing stories
Create a story using BlackBerry Story Maker
1. Tap Create New Story.
2. Tap
or .
3. Tap the pictures and videos that you want to include in your story. Tap Next.
4. Select the song for your story's soundtrack. Tap Next.
5. Type in the titles and credits that you want to appear in your story. Tap Done.
6. If necessary, tap a theme.
7. When you're finished, to save the story, tap
Tip: If you entered an album to select pictures and videos, you can tap
and videos from another album.
to go back and add pictures
Edit a story made with BlackBerry Story Maker
You can edit and revise stories that you make with BlackBerry Story Maker.
1. Tap an existing story.
• To change the theme, tap a theme on the right side of the screen.
• To change the order of the pictures and videos or to edit them, tap
• To add or remove pictures and videos, tap
> .
• To change the song, tap
> .
• To change the titles and credits, tap
2. When you're finished, tap
Tip: To see more themes that might be available off-screen, try swiping up or down on the visible
themes.
Delete a story in BlackBerry Story
Maker
1. Touch and hold a story.
2. Tap
> .
Change your BlackBerry Story Maker
settings
1. In BlackBerry Story Maker, swipe down from the top of the screen.
2. Tap .
• To change the resolution that stories are saved in, set the Save in 1080p Resolution switch to On
or Off.
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• To change the location where stories are saved to, set the Save to Media Card switch to On or
Off.
Media sharing
About sharing media
You can wirelessly share the media files on your BlackBerry device with DLNA Certified supported
devices, such as computers, TVs, or other home entertainment equipment. You can share your media
files wirelessly using one of the following methods:
• Play on: In the Music, Pictures, and Video apps, use the Play on feature to automatically play or view
a file on a selected DLNA Certified device.
• Media Sharing: In the Media Sharing settings, if you selected a DLNA Certified device to share
media files with, the device that you selected will be able to wirelessly access your media files.
Tip: For more information about DLNA Certified devices, visit www.dlna.org.
Play or view your media file on a DLNA
Certified device
Your DLNA Certified device must be a Digital Media Renderer.
You can wirelessly play or view media files saved on your BlackBerry device on supported DLNA
Certified devices, such as computers, TVs, or other home entertainment equipment. Pictures and videos
can also be viewed on supported HDMI displays.
Tip: To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for
more information about DLNA Certified devices, visit www.dlna.org.
1. Open a media file.
2. Tap .
3. Tap .
4. Select a device to play or view the media file on.
To play or view other media files while still connected to the DLNA Certified device, tap
media file.
To stop playing or viewing the media file on the DLNA Certified device, tap
and select a
Share your media files with DLNA
Certified devices
• Your DLNA Certified device must be a Digital Media Player.
• Your BlackBerry device must be connected to the same Wi-Fi network as the device that you want to
share the media files with.
You can use the Media Sharing options in your device settings to allow DLNA Certified devices to
wirelessly access your media files.
To find out if the device that you're trying to play or view a media file on is DLNA Certified, or for more
information about DLNA Certified devices, visit www.dlna.org.
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1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Media Sharing.
• To share your media files, turn on sharing for each type of media file that you want to share.
• To grant access to devices so that they can access your media files, tap Devices. Select the
checkbox beside each device that you want to grant access to.
Give your device a nickname
You can change the name of your BlackBerry device as it appears to other devices. This nickname is
helpful when you share media files wirelessly or connect using Bluetooth technology.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > About.
3. In the Device Name field, enter the new name for your device.
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Maps and locations
Maps and locations
Maps
Finding a place
Find a place on a map
You can use the GPS feature on your BlackBerry device to search for a location and then view it on a
map to see where you need to go.
On the Map tab, in the Search field, enter an address or a descriptive word, such as "coffee" or
"hospital."
Tip: When viewing multiple search results, tap
to view places as pins on the map.
Pin a place on a map
Add pins to your map to make it easy to keep track of where you are going or mark places of interest.
On the Map tab, touch and hold the point that you would like to pin.
Clear all pins from a map
On the Map tab, tap
Start turn-by-turn directions
Verify that location services are turned on and that your BlackBerry device has established a GPS
connection.
1. Find a place by doing one of the following:
• On the Map tab, search for an address or a place using the Search field. In the search results, tap
a place.
• On the Map tab, locate a pin on the map. Tap the pin.
• On the My Places tab, tap a place or contact.
2. Tap
3. To begin receiving turn-by-turn directions, tap
To stop turn-by-turn directions in the map view or detail view, tap
the street-level view, tap anywhere on the screen > .
. To stop turn-by-turn directions in
Switch to the map or detail view for turn-byturn directions
By default, turn-by-turn directions start with the street-level view of the route.
To switch to one of the high-level views, do one of the following:
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• To view a list of directions to your destination, tap .
• To view an overview of the route on a map, tap .
To return to the street-level view of the route, tap
Show or hide traffic
If traffic data is available, you can display it as you view a map, or view or listen to turn-by-turn
directions in the street-level view.
Do one of the following:
• On the Map tab, tap
> .
• When viewing or listening to turn-by-turn directions in the street-level view, tap
To hide traffic data, tap
Mute voice-guided directions
By default, voice-guided directions are turned on.
1. If you are in the map view or the detail list view, to return to the street-level view, tap
2. To turn off voice-guided directions, tap .
Avoid toll roads, highways, or ferries on your
route
You can change your route preferences while viewing or listening to turn-by-turn directions in BlackBerry
Maps.
1. In the Maps app, swipe down from the top of the screen.
2. Tap
> Route Options.
3. Set the switches for the types of things that you want to avoid.
Recalculate routes
While viewing or listening to turn-by-turn directions, you can manually recalculate your directions when
you make a wrong turn or would like alternative directions.
1. If you are in the street-level view, to show the navigation bar, tap the screen.
2. Tap
> .
My places
You can find your favorites, recent places, and contacts' places on the My Places tab.
Add a new place to your favorites
1. On the My Places tab, tap
> .
2. On the Add Favourite screen, complete the Place Name and Address fields and confirm that the
location is found.
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3. If necessary, enter any additional information.
4. Tap Save.
Tip: You can also add places to your favorites by touching and holding a search result or contact
name and tapping
Remove a place from your favorites
1. On the My Places tab, tap Favorites.
2. In the Favorites list, touch and hold the place that you would like to remove.
3. Tap
Change the details for a place
1. In your search results or in a list, tap a place.
2. Tap
> .
3. Change any fields that require updating.
4. Tap Save.
View your recent places
BlackBerry Maps remembers and organizes the last 100 places you looked up so that you can quickly
access them again when you need to.
On the My Places tab, tap Recents.
Clear your recent places
You can clear the list of recently viewed places inBlackBerry Maps.
Tip: If you have places that you want to keep so that you don't have to search for them again, add them
as a favorite before you permanently clear the list.
1. In the Maps app, swipe down from the top of the screen.
2. Tap
> Clear History.
3. Tap Clear Recents.
View a contact’s address on a map
If you have added an address to an entry in the Contacts app, you can view the contact's location on a
map and get directions.
1. On the My Places tab, tap Contacts.
2. Touch and hold a contact's name.
3. Tap
Changing settings for Maps
Switch between kilometers or miles
BlackBerry Maps displays distances using either imperial (feet/yards and miles) or metric (meters and
kilometers) measurements, as set in your device settings.
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1. In the Maps app, swipe down from the top of the screen.
2. Tap
> Units of Measure.
3. Tap Change Device Settings.
Change default route settings
If you always want BlackBerry Maps to show you the fastest or shortest route, or want to avoid certain
things on your route, such as highways, toll roads, car-sharing lanes, or ferries, you can change your
default settings.
1. In the Maps app, swipe down from the top of the screen.
2. Tap
> Route Options.
Switch between voice-guided prompts and tones
BlackBerry Maps can prompt you about upcoming turns using voice directions or tones.
1. In the Maps app, swipe down from the top of the screen.
2. Tap
> Navigation Audio.
3. Tap an option.
Location services
About location services
You can turn on location services so that location-based applications and services, like BlackBerry
Maps, can find your location. Location-based applications can use GPS technology and other
information to provide you with information, such as driving directions.
Turn on or turn off location services
Some apps require GPS location information to work as expected.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Location Services.
3. Tap the Location Services switch.
Turn on or turn off traffic data
If traffic data is turned on, your BlackBerry device sends anonymous GPS location information to
provide traffic data to BlackBerry applications.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Location Services.
3. Tap the Traffic Data Collection switch.
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Turn on or turn off location-based ads
If location-based ads are turned on, apps using the Advertising Service can use your GPS location to
present more relevant promotional content or deals. No data that personally identifies you is ever shared
with third-party advertisers.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Location Services.
3. Tap the Location-based Ads switch.
Change location permissions for apps
You can review and remove any GPS location-related permissions that individual apps have requested.
Some apps require specific permissions to work as expected.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Application Permissions.
3. Tap an app.
4. Tap a switch.
Compass
Compass at a glance
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About the compass
The digital compass on your BlackBerry device works like a regular compass, but also includes
additional features. For example, you can choose whether the compass points to true north or magnetic
north. The compass also works in any direction or orientation, including upside down.
Point the compass to true north or to
magnetic north
You can choose to navigate with your compass based on either true north or magnetic north. Magnetic
north, which is what a standard compass points to, can be influenced by several factors and isn't
constant. True north, or geographical north, is what you would see on a paper map and is constant. If
you would prefer to navigate based on true north (for example, if you are using your compass to follow a
map) you must turn on GPS.
In the compass app, do one of the following:
• To navigate based on true north, at the bottom of the screen, set the switch to On.
• To navigate based on magnetic north, at the bottom of the screen, set the switch to Off.
Troubleshooting: Compass
I'm not getting an accurate reading from the
compass
Try the following actions:
• If the compass doesn't point north, move your BlackBerry device away from metal objects, such as
magnets or electronics.
• If you have turned on Location Services and are navigating based on true north, you need the GPS
receiver to be able to connect to satellites. Try moving outside or near a window in order to establish
a GPS connection.
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Applications and features
Remember
Collecting and organizing tasks, notes,
and more with the Remember app
BlackBerry Remember is a productivity app for collecting, managing, and categorizing the information
that you want to remember. With the Remember app, you can sort your information as entries in folders,
categorize the entries with tags, record voice notes that are related to the entries, and add due dates to
entries so that you don't forget to complete a task.
For example, if you're planning a trip to Paris, you can create a folder called "My Trip to Paris" in the
Remember app. As you're browsing the Internet on your device, you can send trip-related websites to
the folder. When you remember something you need to do before the trip, you can add a to-do item to
the folder, and add a due date to the item so that you don't forget about it. Everything you need to
remember about the trip is in one place.
The Remember app is designed to sync with the accounts that you add to your BlackBerry device. If you
added a work email account to your device, your tasks and notes from your work account are kept in
sync with the Remember app in the Tasks and Notes folders, and your flagged messages are synced in
the Flagged folder. If you added an Evernote account to your device, you can access your Evernote
notebooks in the Remember app and sync your Remember folders to Evernote.
Adding a folder or an entry to the
Remember app
Create a folder in the Remember app
1. In the Remember app, tap
> .
2. Type a name for the folder.
3. To sync your folder with an account (for example, an Evernote account), choose an account from the
Save to drop-down list.
4. To change the color of the folder, tap a different color swatch.
5. Tap Save.
Add an entry to the Remember app
When you add an entry to BlackBerry Remember, you can choose between a note or task. Tasks include
a completion checkbox and the option to add a due date or reminder.
If you add an entry to a folder that's synced with one of your accounts, you might not be able to choose
whether the entry is a note or task.
1. In a folder or on the Remember folder screen, tap
2. Tap Note or Task.
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3. Enter the information for the entry, such as a title, notes, and a due date.
4. Tap Save.
Tip: To quickly create a list (for example, a grocery list in your "Groceries" folder), tap a folder. In the
Add an entry or search field at the top of the screen, type an entry title. Tap Submit on the keyboard.
Add more entries until your list is complete.
Add a due date and reminder time to an entry
When you add a due date to an entry, your BlackBerry device adds the entry to the Calendar app. To
receive a reminder, you must add a specific reminder time to your entry.
1. While you're adding or changing an entry, tap Task.
• To add a due date, tap Add Due Date. Tap a date. Tap Date.
• To add a reminder time, tap Reminder. Tap a reminder time. Tap Reminder.
2. Tap Save.
Add tags to an entry
Tags help you to categorize your entries. For example, you can add the tag "recipe" to any entries
containing recipes, and then filter your entries by that tag.
1. In the Remember app, tap an entry.
2. Tap
> .
Format the text in an entry
Depending on the account that your entry is associated wtih, you might be able to apply formatting to
italicize, bold, or underline text, create lists, or change the text size and color.
1. In the Remember app, tap an entry.
2. In the Additional notes field, tap .
Record a voice note
You can use BlackBerry Remember to record voice notes.
1. In a folder or on the Remember folder screen, tap
2. Tap .
3. Speak your voice note.
4. When you're finished, tap
> Save.
Tip: You can also take pictures without leaving the BlackBerry Remember app. To take a picture, in a
folder or on the Remember folder screen, tap .
Send something to the Remember app
Using the sharing capabilities of your BlackBerry device, you can send photos, videos, audio files,
websites, or Documents To Go files to BlackBerry Remember.
1. In an app, touch and hold the item that you want to send to the Remember app.
2. Tap
> Remember.
3. Edit the item if necessary.
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4. Tap Save.
Changing a Remember folder or entry
Change an entry
1. In the Remember app, tap an entry.
2. Make your changes.
3. Tap Save.
Move an entry to a different folder
If you have BlackBerry Balance set up on your device, entries associated with a work account can't be
moved to a non-work folder. Also, if a work folder is specifically meant for notes or tasks (for example,
folders synced with an email account supported by Microsoft Exchange ActiveSync), you might not be
able to move entries in that folder.
1. In the Remember app, tap an entry.
2. In the Folder drop-down list, tap a folder.
3. Tap Save.
Change the color of a folder
1. In the Remember app, touch and hold a folder.
2. Tap .
3. Tap a color.
4. Tap Save.
Delete a folder or an entry in the
Remember app
CAUTION: If you delete a folder, the entries inside the folder are also deleted.
1. In the Remember app, touch and hold a folder or an entry.
2. Tap .
Viewing and searching your Remember
entries
Search for an entry in the Remember app
1. In the Remember app, in the Add an entry or search field at the top of the screen, start typing a
search term.
2. Tap a result.
Tip: You can also use this field to add an entry. Just start typing and tap Submit.
View Remember entries that have the same tag
If you added tags to your BlackBerry Remember entries, you can filter entries by tag.
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In the Remember app, do one of the following:
• To view entries that have the same tags across all of your folders, on the Remember folder screen,
tap
> . In the All Entries drop-down list at the top of the screen, tap a keyword that has
been added as a tag.
• To view entries that have the same tags and are in the same folder, tap the folder. In the dropdown list at the top of the screen, tap a keyword that has been added as a tag.
Troubleshooting: Remember app
I can't add due dates, tags, voice notes, or
attachments to an entry
If your entry is in a folder that's synced with an email account or an Evernote account that you added to
your BlackBerry device, you might not be able to add due dates, tags, or attachments to the entry. Try
moving the entry into a new folder.
I can't send something to the Remember app
Some items, such as calendar events, can't be sent directly to BlackBerry Remember. You should be
able to send photos, videos, audio files, websites, contacts, and Documents To Go files to the
Remember app.
You might not be able to share certain items into folders that are synced with a work account.
I can't open a folder in the Remember app
If your device is set up to use BlackBerry Balance, you might need to enter your work space password
to access all of your folders and entries.
1. In the Remember app, at the top of the screen, tap Work Space is Locked.
2. Enter your work space password.
3. Tap Unlock.
Calendar
About the Calendar app
The BlackBerry Calendar app on your device takes the calendar info from the email and social
networking accounts that you add to your device. The Calendar app presents the info to you so that you
can view all your meetings, appointments, and events in one place. If you subscribe to public calendars,
such as movie theater calendars or school calendars, events from those calendars can also appear in
the Calendar app.
Even if you don't add any accounts to your device, you can still use the Calendar app to create and
manage meetings, appointments, and events.
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The Calendar app at a glance
Set up email or other types of
accounts on your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or
even an Evernote account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap
> Accounts.
3. If you already added an account to your device, tap
to add another account.
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
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Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an
Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in
the Birthday Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a work account supported by BlackBerry
Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your
device and take advantage of features like BlackBerry Balance. If you organization hasn't upgraded to
BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add
your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your
administrator.
Make sure you know the following from your administrator:
• Your username
• Your enterprise activation password
• Server name
1. On the Add Account screen, tap
> Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry
Balance and to enter your work network password.
Add an email account supported by Microsoft
Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
• Your username and work network password
• Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages,
calendar events, contacts, tasks, and notes associated with the account are synced with your
BlackBerry device.
1. On the Add Account screen, tap
> Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
• To turn off push email, set the Push switch to Off. To set how frequently your device checks for
new messages, in the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, set the VPN switch to On.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down
list, tap an option.
3. Tap Next.
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Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format
user@.blackberry.com) on a previous BlackBerry device, to continue to receive
messages for that account on your BlackBerry 10 device, you must set up a forwarding email address
and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account
to your device.
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
• Messaging server type (POP or IMAP)
• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the
IMAP Path Prefix. For more information, contact your administrator.
1. On the Add Account screen, tap
2. Enter the account information.
> IMAP or POP.
• To set how frequently your BlackBerry device checks for new messages (if push email isn't
supported), in the Sync Interval drop-down list, tap an option.
• To change the number of messages that are initially synced to your device, in the Initial Retrieval
Amount drop-down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
• Your username and password
• The email address associated with the account
• The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap
> CalDAV or CardDAV.
2. Enter the account information.
3. Tap Done.
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Subscribe to a public calendar on your
device
Make sure you have the address for the public calendar in iCalShare (ICS) format.
You can add a public calendar that uses the ICS format to your BlackBerry device so that you can see
that calendar in the Calendar app. When the owner of the calendar makes changes to events, the
changes are synced to your device. Only the owner can change events in a public calendar.
1. On the home screen, swipe down from the top of the screen.
2. Tap
> Accounts >
> Subscribed Calendar.
3. In the Calendar Name field, enter a name for the calendar.
4. In the Server Address field, enter the address for the public calendar in ICS format.
5. Tap Done.
Check your upcoming events from the
BlackBerry Hub
You can check your agenda in the BlackBerry Calendar app, but if you're already in the BlackBerry Hub,
just stay where you are.
At the top of your list of messages and notifications, where today's date appears, slowly drag down.
Your upcoming events start to appear. The more you drag, the more you see.
View your events
You can switch between viewing your events by day, week, or month.
In the Calendar app, do one of the following:
• To view events for a single day, tap . To switch between agenda, schedule, and people view,
tap the date at the top of the screen. Tap Agenda, Schedule, or People.
• To view events for a week, tap . Try using the pinch gesture to zoom in and see a more detailed
view.
• To view events for a month, tap . Numbers on the calendar are sized depending on the number
of events booked for the day: the bigger the number, the more you have planned for the day. Tap
on a day to see your agenda in a list at the bottom of the screen.
Tip: To see a 6-month view of the calendar, in the month view, at the top of the screen, touch the month
and drag your finger down.
Find email and files associated with an
event
Your BlackBerry device searches your data to find email and files that might be relevant to your event.
For example, if you're meeting with people to review a document, your device might show that
document.
1. In the Calendar app, tap an event.
2. Tap Emails.
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Check who you're meeting with
In the Calendar app, do one of the following:
• To see who you're meeting with throughout a day, in the day view, tap the date at the top of the
screen. Tap People.
• To see who you're meeting with at a meeting or event, tap the event. Tap People.
Tip: Tap on a person's name to view more info.
Create an event
1. In the Calendar app, tap .
2. Enter the information for the event.
3. Tap Save.
Tip: In any schedule view (for example, in the day schedule view or in the week view), you can also
create an event by just tapping a spot on the schedule. Tap the New Event block that appears to
change the event.
Invite people to an event
If your account supports adding participants to events, then you can add participants either when you
create the event, or after. If you added a Microsoft Exchange work account, you can connect to the
remote server to add people who aren't in your contact list.
When you create or change an event, tap the Participants field.
• If the person that you want to add is in your contact list, start typing a name. Tap the name from
the list.
• If the person that you want to add is in your organization, and you added your work account to
your device, type the name. Tap Look up.
Tip: Some accounts might let you view the participants' availability. After you add all the participants to
the event, tap the event time near the top of the screen. If any of the participants have a schedule
conflict, the time slider at the top of the screen is red. To find a time that works for everyone, move the
slider until it turns green.
Add a location to an event
When you create or change an event, do one of the following:
• To type a location manually, in the Location field, type a location.
• To open the Maps app and choose a location, in the Location field, tap
. Choose a location.
Schedule a recurring event
1. When you create or change an event, tap the time for the event.
2. Tap No Recurrence.
3. In the Recurrence drop-down list, tap an option.
4. When you're finished, tap .
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Change the availability status or reminder time
for an event
When you create an event, to save you time, the BlackBerry Calendar app uses your default settings for
the event's availability status and the reminder time. You can change these settings.
1. When you create or change an event, tap any of the icons at the top of the screen.
• To change the availability status, in the Status drop-down list, tap Busy, Out of Office, or Free.
• To change the reminder time, in the Reminder drop-down list, tap an option.
2. Tap Save.
Add conference call details to an event
When you add conference call details to a meeting or event, participants with BlackBerry devices can
use the Join Now feature to join the conference call without dialing the various numbers and conference
call bridges.
Tip: You can save your conference call details in the BlackBerry Calendar app settings so that you don't
have to manually add the details to each conference call meeting.
1. When you create or change an event, tap any of the icons at the top of the screen.
2. In the Conference drop-down list, do one of the following:
• To add new conference call details to your event, tap Add Bridge. Enter a name for the
conference call, and the phone numbers and access codes. Tap Save.
• If you have conference call details saved in your Calendar app settings, tap a conference call
bridge.
Hide a calendar
You can temporarily hide calendars from the main view in your Calendar app.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap .
3. Clear the check box beside the calendar that you want to hide.
Change or delete an event
If you're the organizer of an event, you can change or delete it.
In the Calendar app, touch and hold an event.
• To change an event, tap . Make your changes. Tap Save.
• To delete an event, tap .
Join a conference call from a meeting
reminder
If a meeting in your calendar includes conference call info, you might be able to join the call with one tap
instead of dialing the conference call numbers manually.
In the meeting reminder, tap Join Now.
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Save conference call details in the
Calendar app
You can save the conference call bridge info in your BlackBerry Calendar app so that you can quickly
add that info to your meeting invitations.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap
> Mobile Conferencing > .
3. Enter the conference call bridge information, such as phone numbers and access codes.
4. Tap Save.
Send an "I will be late" message
If you will be late for a meeting or event, you can quickly send a message to let other participants know.
1. Open the event, either from the BlackBerry Calendar app or from the event reminder.
2. Tap
> .
3. In the dialog box, move the slider to indicate how late you will be.
4. Tap Email All or Email Organizer.
Share a file with meeting participants
You can use email to share the files on your BlackBerry device with other meeting participants.
1. Touch and hold a file.
2. Tap
> Meeting Participants.
3. Tap a meeting.
4. On the Compose screen, type a message.
5. Tap Send.
Calendar app settings
Change your default email address or
calendar
When you share something (for example, a picture or a website) by email or when you compose a new
email, your BlackBerry device sends the email from your default email address. When you add an event
to your calendar or send a meeting invitation, your device adds the event to your default calendar.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accounts.
3. Tap
• To change the default account that you send email from, in the Email Address drop-down list, tap
an account.
• To change the default calendar that you add events to and send meeting invitations from, in the
Calendar drop-down list, tap a calendar.
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Change the email address to use with each
calendar
If you have multiple calendars on your BlackBerry device, you can set a different email address for each
calendar. When you create an event in a specific calendar, invitations are sent using the email address
that you assigned to that calendar.
The email address that you use must already be added to your device. Some accounts don't allow you
to change the email address (for example, your work account).
1. In the Calendar app, swipe down from the top of the screen.
2. Tap
> Meeting Invitation Settings.
3. Beneath a calendar, in the drop-down list, tap an email address.
Change the color for a calendar
Each calendar that you add to your device is assigned a color to help you differentiate between events.
You can customize the colors of your calendars to suit your taste.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap
> Calendar Colors.
3. Tap a calendar.
4. Tap a color.
Change default settings for events
You can change the default length, reminder times, and snooze intervals for your events or meetings.
1. In the Calendar app, swipe down from the top of the screen.
2. Tap
Settings > General.
• To change how long your meetings are scheduled for, in the Meeting Duration drop-down list,
tap a new duration.
• To change the default reminder time for events, in the Meeting Reminder or All-Day Meeting
Reminder drop-down list, tap a new time.
• To change the snooze intervals, in the Snooze Interval drop-down list, tap a new snooze time.
Change how your calendar is displayed
1. In the Calendar app, swipe down from the top of the screen.
2. Tap
Settings > General.
• To change the view (day, week, or month) that you see when you open the calendar, in the
Default Calendar View drop-down list, tap a view.
• To change the day that the week starts on, in the First Day of the Week drop-down list, tap an
option.
• To change your working hours, in the Working Hours section, in the Start and End drop-down
lists, tap an option.
• To use growing numbers to indicate the busyness of a day, set the Growing Numbers switch to
On.
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Troubleshooting: Calendar app
I can't sync my calendar
Try the following:
• If your calendar is associated with one of your accounts (for example, your Gmail calendar), check
that synchronization for the calendar is turned on. On the home screen, swipe down from the top of
the screen. Tap
> Accounts. Tap an account. Check that the Sync Calendar switch is set to On.
• If the calendar is saved on your computer in Microsoft Outlook or Apple iCal, try using BlackBerry
Link to sync the calendar info on your computer with your BlackBerry device. For more information,
see the BlackBerry Link help.
• If your calendar still isn't in sync, try removing and re-adding the account that the calendar is
associated with.
I can't reply to or send meeting invitations
Check that you added an email account that has an integrated calendar. Some accounts might not
include a calendar feature.
New or updated events aren't appearing in my
calendar
You might need to refresh your calendars. In the Calendar app, swipe down from the top of the screen.
Tap .
Contacts
About the Contacts app
When you add contacts to your BlackBerry device, connecting with them is easy. The Contacts app is
integrated with the BlackBerry Hub, the BlackBerry Calendar, and other apps, so you can quickly add
contacts to relevant messages and events or share your pictures and videos.
If you added an email account or social networking account to your device, contacts from those
accounts can appear in your contact list. It's simple to find the people that you want to connect with
because your device automatically merges contacts who share first and last name, email addresses, or
mobile phone numbers.
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Contacts at a glance
Adding contacts
Set up email or other types of accounts on
your device
You can add email accounts, social networking accounts (such as Facebook, Twitter, and LinkedIn), or
even an Evernote account to your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap
> Accounts.
3. If you already added an account to your device, tap
to add another account.
Add a personal email account
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. Change any additional settings (for example, the types of content to sync with your device).
7. Tap Done.
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Add a social networking or Evernote account
You can add a Facebook, Twitter, LinkedIn, or Evernote account to your device. When you add an
Evernote account to your device, your Evernote notebooks are available in BlackBerry Remember.
1. On the Add Account screen, tap Facebook, Twitter, LinkedIn, or Evernote.
2. Enter your account information.
• If necessary, change any sync settings.
• If you're adding a Facebook account, to change when you're reminded about friends' birthdays, in
the Birthday Reminders drop-down list, tap a reminder option.
3. Tap Done. If necessary, tap Authorize.
Add a work account supported by BlackBerry
Enterprise Service 10
If your organization uses BlackBerry Enterprise Service 10, you can add your work account to your
device and take advantage of features like BlackBerry Balance. If you organization hasn't upgraded to
BlackBerry Enterprise Service 10 and is using BlackBerry Enterprise Server 5 or earlier, you can still add
your work account and have it use Microsoft Exchange ActiveSync. For more information, contact your
administrator.
Make sure you know the following from your administrator:
• Your username
• Your enterprise activation password
• Server name
1. On the Add Account screen, tap
> Work Account.
2. Enter the username, activation password, and server address for your account.
3. Tap Next.
After you add a work account, follow the prompts to set a work space password to use with BlackBerry
Balance and to enter your work network password.
Add an email account supported by Microsoft
Exchange ActiveSync
Make sure you know the following from your administrator or your email service provider:
• Your username and work network password
• Server address
When you add an email account that's supported by Microsoft Exchange ActiveSync, messages,
calendar events, contacts, tasks, and notes associated with the account are synced with your
BlackBerry device.
1. On the Add Account screen, tap
> Microsoft Exchange ActiveSync.
2. Enter the username, email address, password, and server address for the account.
• To turn off push email, set the Push switch to Off. To set how frequently your device checks for
new messages, in the Sync Interval drop-down list, tap an option.
• To use your organization's VPN, set the VPN switch to On.
• To change how far back in time your device syncs messages, in the Sync Timeframe drop-down
list, tap an option.
3. Tap Next.
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Add a BlackBerry email account
If you set up a BlackBerry email account (normally in the format
user@.blackberry.com) on a previous BlackBerry device, to continue to receive
messages for that account on your BlackBerry 10 device, you must set up a forwarding email address
and then add that email address to your device.
1. On the Add Account screen, tap Email, Calendar and Contacts.
2. Enter the email address.
3. Tap Next.
4. Enter the password for the account.
5. Tap Next.
6. On the Forwarding screen, complete the fields to add a forwarding email address.
7. Tap Next.
Note: It can take 5 to 15 minutes before your email is forwarded to the forwarding email address.
To receive your BlackBerry email on your device, make sure that you add the forwarding email account
to your device.
Add an IMAP or POP email account
Make sure you know the following information from your email service provider or administrator:
• Messaging server type (POP or IMAP)
• Incoming and outgoing messaging server address
• Incoming and outgoing messaging server port numbers
• Incoming and outgoing messaging server SSL settings
Note: To increase the activation speed of IMAP email accounts, it is recommended that you enter the
IMAP Path Prefix. For more information, contact your administrator.
1. On the Add Account screen, tap
2. Enter the account information.
> IMAP or POP.
• To set how frequently your BlackBerry device checks for new messages (if push email isn't
supported), in the Sync Interval drop-down list, tap an option.
• To change the number of messages that are initially synced to your device, in the Initial Retrieval
Amount drop-down list, tap an option.
3. Tap Done.
Add a CalDAV or CardDAV account
Make sure you know the following information:
• Your username and password
• The email address associated with the account
• The server address for the account
You can add a CalDAV or CardDAV account to sync calendar events or contacts, respectively.
1. In the Add Account screen, tap
2. Enter the account information.
> CalDAV or CardDAV.
3. Tap Done.
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Add a contact to the Contacts app
1. In the Contacts app, tap .
2. Enter the information for the contact. For additional fields, tap
. You might need to hide the
keyboard to see the icon.
3. If you have a work account and BlackBerry Balance set up on your device, to save the contact in
your work space, at the top of the screen, tap Work. Once you start adding contact information, you
can't save the contact in your personal space.
4. Tap Save.
Copy contacts to and from your micro SIM card
Your micro SIM card can store contact names and phone numbers. Copying contacts to and from your
micro SIM card allows you to easily transfer contacts from one device to another. When you insert a
micro SIM card in your BlackBerry device, you can view contacts that are stored on the micro SIM card
in your contact list. You can copy the micro SIM card contacts to your device memory so that the
contacts are available to you even if the micro SIM card is removed.
You can also use BlackBerry Link to back up your contacts on a computer.
Note: If you added a work account to your device and your administrator turned on BlackBerry Balance,
you can't copy work contacts to your micro SIM card.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap .
• To copy all of the contacts from your SIM card to your device memory, tap Import Contacts from
SIM Card.
• To copy all contacts from your device memory to your SIM card, tap Copy Contacts from Device
to SIM Card.
• To view your SIM card contacts and decide which ones you want to copy to your device, tap
Manage SIM Card Contacts.
Add a contact from the BlackBerry Hub
1. In the BlackBerry Hub, touch and hold a message.
2. Tap .
• To add the contact to an existing contact entry (for example, to add a new email address for a
contact), tap a contact from the list.
• To add the contact as a new contact, tap .
3. Tap Save.
Add a contact from the Calls screen
1. In the Phone app, tap .
2. Touch and hold a phone number.
3. Tap
• To add the phone number to an existing contact entry, tap a contact from the list.
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• To add the contact as a new contact, tap
4. Tap Save.
Contact views
When you tap a contact, your BlackBerry device shows you lots of details about the contact. Some info,
like a contact's birthday, the company the person works for, and the person's picture, is pulled from
social networking accounts that you added to your device, like Twitter or LinkedIn. Other info can be
added by you. There are three tabs, or views, that you can tap through.
Details
This view shows you an overview of contacts' details: how to contact them, where they work, their
birthdays, and so on. You can tap on phone numbers or email addresses to start connecting with
contacts.
Updates
This view shows you your contacts' most recent updates from social networking apps like Twitter
and Facebook. If you added a contact's company name, the Updates view also shows you news
about that company. Tap on an update to see it in a social networking app or the browser.
Activity
This view shows you upcoming and past interactions with your contacts. Tap on any activity to go
directly to that event on your device.
Changing contacts
Add or change a picture for a contact
1. In the Contacts app, tap a contact >
• To use a picture from a social networking account that you added, tap one of the available
pictures at the top of the screen.
•
. Browse to the
To use a saved picture from your picture library, in the picture area, tap
picture.
•
. Tap . Take a picture. If
To take a picture with the camera, in the picture area, tap
necessary, crop or edit the picture. Tap Done.
2. Tap Save.
Change info for a contact
1. In the Contacts app, tap a contact > .
2. Make your changes. For additional fields, tap
3. Tap Save.
Delete a contact
1. Touch and hold a contact.
2. Tap .
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Add a contact to your favorites
When you add contacts to your favorites, their pictures appear at the top of your contact list so that you
can quickly connect with them.
1. In the Contacts app, touch and hold a contact.
2. Tap .
Contact someone
1. Touch and hold a contact.
2. Tap how you want to reach the contact.
Set a custom ring tone for a contact
1. In the Contacts app, tap a contact.
2. Tap .
3. At the bottom of the Edit Contact screen, tap Ring Tone and Notifications.
• In the Phone Ring Tone drop-down list, tap a ring tone.
• To use music as the ring tone, in the Phone Ring Tone drop-down list, tap Browse Music. On
the Select Music screen, tap the music that you want to use.
4. Tap Back.
5. Tap Save.
Search for a contact
Like other apps on your BlackBerry device, the Contacts app has a search feature that lets you quickly
find the contact that you're looking for.
In the Contacts app, tap
• To search contacts from your contact list, just start typing. When the contact appears, tap the
contact.
• To search contacts from a remote address book (for example, your company's address book),
type the contact's name. Tap Remote Search.
Filtering contacts
There are a couple of different ways to change who you see in your contact list.
View contacts by account
If you want to see only people whom you can contact in a certain way (for example, through BBM), you
can quickly filter your contact list.
1. In the Contacts app, tap .
2. Tap the type of contacts that you want to see.
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Hide a set of contacts
You can completely remove a type of account from your contact list. For example, if you mainly follow
celebrities on Twitter, you might not want to see them in your contact list.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap .
3. In the Show Account in Contact List section, set the switch that appears beside an account to Off.
Sort your contacts
Your contacts are originally sorted by first name, but you can also sort by last name or company.
1. In the Contacts app, swipe down from the top of the screen.
2. Tap
Settings.
3. In the Sort Contacts by drop-down list, tap a sort option.
Share a contact
You can share a contact's details with others in .vcf format. This is like passing around a business card,
but digitally.
1. In the Contacts app, touch and hold a contact.
2. Tap .
Troubleshooting: Contacts
My contacts weren't merged automatically
Your BlackBerry device automatically merges contacts when it's clear that those contacts are the same
person (for example, they share the same first and last name, mobile phone number, BlackBerry ID, and
so on). If you still see duplicate entries in your contact list, you can merge those contacts into one entry.
1. In the Contacts app, touch and hold a contact.
2. Tap .
3. Tap the contacts that you want to merge.
4. Tap .
My contacts' pictures change sometimes
If you added a social networking account to your BlackBerry device and you're using a profile picture as
a contact's picture, then the picture changes when your contact changes his or her profile picture.
Clock
Clock at a glance
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Change the clock face
1. In the Clock app, swipe down from the top of the screen.
2. Tap .
3. Tap the Clock Face drop-down list.
4. Tap a clock face type.
Alarm clock
Set an alarm
1. Tap .
2. Set the Alarm switch to On.
3. Touch and hold the dial outside of the clock face.
4. Slide the dial around the clock face to your desired time.
5. To save the alarm time, tap anywhere on the screen.
Tip: The dial allows you to set the alarm for five-minute increments. To set the alarm for a specific
minute, tap the alarm time at the bottom of the screen. Tap the Alarm Time drop-down list and scroll up
or down to adjust the time that the alarm is set for.
Set additional alarms
You can set multiple alarms to go off on the same day, or you can set additional alarms to go off on
different days at different times. You can keep track of all the alarms you set by naming them, and you
can set a different alarm tone, recurrence, and snooze duration for each alarm.
1. Tap .
2. Do one of the following:
• If you only have one alarm set, tap .
• If you already have two or more alarms set, tap
3. Type an alarm name.
4. Set an alarm time, recurrence, tone, and snooze duration.
5. Tap Save.
Tip: Once you've set multiple alarms, you can quickly adjust the different alarm times by touching and
holding any of the dials outside of the clock face and sliding the dial around the clock face to your
desired time.
Manage your additional alarms
1. Tap
> .
2. Do any of the following:
• To turn on or off an alarm, next to the alarm, set the switch to On or Off.
• To change the alarm name, time, tone, recurrence, or snooze duration, tap an alarm.
• To delete an alarm, touch and hold an alarm. Tap .
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Change your alarm tone
1. Do one of the following:
• If you have one alarm set, tap .
• If you have multiple alarms set, tap
2. Tap an alarm.
3. Tap Alarm Tone.
4. Select one of the alarm tone options.
Tip: To use music you have added or downloaded to your BlackBerry device, tap
Set an alarm for multiple days
1. Do one of the following:
• If you have one alarm set, tap .
• If you have multiple alarms set, tap
2. Tap an alarm.
3. Tap Recurrence.
• To set a daily alarm, set the Daily switch to On.
• To set an alarm to recur on specific days, select the checkbox next to one or more days.
Set the snooze
1. Do one of the following:
• If you have one alarm set, tap .
• If you have multiple alarms set, tap
2. Tap an alarm.
3. Tap Snooze.
4. Select a length of time.
Stopwatch
1. Tap .
2. Tap Start.
3. To start a new lap, tap Lap.
Timer
Set the timer
1. Tap .
2. Touch and hold the dial outside of the clock face.
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3. Slide the dial around the clock face to your desired time.
4. Tap Start.
Tip: The dial allows you to set the timer in one-minute increments. To set the timer for a specific minute
and second, tap the time that appears in the middle of the clock face. Scroll up or down to adjust the
hours, minutes, and seconds that the timer is set for.
Change your timer tone
1. Tap .
2. In the middle of the clock face, tap the time.
3. Tap Timer Tone.
4. Tap a timer tone.
Tip: To use music you have added or downloaded to your BlackBerry device, tap Add Music.
World clock
If you're a frequent traveller or if you have friends and family in different parts of the world, you can add
cities to the world clock screen to quickly see the time in a variety of cities around the world.
Add a city to the world clock screen
1. Tap .
2. Tap Add.
3. Enter a location.
4. Tap a city.
Delete a city from the world clock screen
1. Tap .
2. Touch and hold a city.
3. Beside a city, tap .
Turn on bedside mode
You can turn on bedside mode when you go to sleep so that you're not notified when you receive new
messages. In bedside mode, any alarms that you set will still go off and your BlackBerry device displays
the time, dimly lit. You can also choose whether or not you want to be alerted when you receive phone
calls.
1. In the Clock app, swipe down from the top of the screen.
2. Tap .
Tip: When your alarm goes off in bedside mode, you can tap anywhere on the screen to snooze the
alarm. To turn off the alarm in bedside mode, swipe up from the bottom of the screen.
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Hear phone calls in bedside mode
When you enter bedside mode, all of your notifications are set to silent. You can choose to turn on only
your phone while in bedside mode, so that phone calls are the only notifications that you receive.
1. In the Clock app, swipe down from the top of the screen.
2. Tap .
3. Set the Phone Calls in Bedside Mode switch to On.
Calculator
Calculator at a glance
Using the calculator
Switch to a scientific or standard calculator
You can switch the type of calculator that you are using by swiping left and right on your BlackBerry
device.
On the calculator screen, swipe left or right on the keypad.
Convert a unit of measurement
You can use the calculator on your BlackBerry device to convert one unit of measurement to another.
The calculator includes many different types and units of measurement for the different kinds of
scenarios that you find yourself in, so you don't need to stop what you're doing to convert
measurements.
1. Tap Converter.
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2. Choose a measurement type, the unit to convert from, and the unit to convert to.
3. Enter the value that you want to convert.
Calculate a tip
When you're out at a restaurant, you can use the tip calculator to figure out how much to leave for a tip.
You can customize your calculations to specify the number of people included on the bill and the
percentage of the bill that you want to tip. The tip calculator can also calculate how much each person
owes on a bill, making it easy to divide up a bill amongst a table of people.
1. Tap Tip.
2. In The Bill field, enter the total amount of the bill.
3. If necessary, change any of the additional tip options.
View your previous calculations
To view your previous calculations, slide your finger down in the answer field.
To clear all of your previous calculations, tap
Browser
Browsing the Internet
Browser at a glance
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Go to a website
1. Type a web address or search term into the address bar at the bottom of the Browser.
2. Tap Go.
Change the current search engine
After you change the search engine, the BlackBerry Browser continues to use the new search engine
until you change it again.
1. While you're typing a search term in the Browser, tap the search engine icon in the top right corner of
the screen.
2. Tap the search engine that you want to use.
Using Browser tabs
Just like on your computer’s browser, you can open multiple webpages in tabs and switch between the
tabs quickly.
Open a new tab
1. In the Browser, tap
2. Tap .
Tip: Close a tab when you're finished with it to improve the performance of the Browser.
Switch between tabs
1. In the Browser, tap
2. Tap a tab.
Close a tab
1. In the Browser, tap .
2. On the tab that you want to close, tap
Open a link in a new tab
1. In the Browser, touch and hold a link.
2. Tap .
Share a link or picture
You can share items on the web through an email, a text message, Facebook, Twitter, BBM, and more.
In the BlackBerry Browser, do one of the following:
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• To share the webpage that you're looking at, tap
> .
• To share a link or a picture, touch and hold the link or picture. Tap
or
Search for text on a webpage
On a webpage, tap
View webpages in a reader-friendly format
To help you focus on reading articles or other text on a webpage and remove distracting clutter like ads,
you can use the reader mode.
On a webpage, tap
Change text size in reader mode
Do one of the following:
• To increase the text size, tap
• To decrease the text size, tap
Change the background color in reader mode
Tap
Find files that you downloaded
After you download a file from the BlackBerry Browser, you can go to the download manager to find it
again, open it, and share it.
In the Browser, tap
Clear your list of downloaded files
In the Browser, tap
Bookmark a favorite webpage
On a webpage, tap
Add a website to your home screen
You can create a shortcut to a website on your home screen so that you can quickly go to a website
without opening the browser first.
On a website, tap
Changing your Browser settings
Customize the Browser start screen
You can change what you see when your first open the BlackBerry Browser. You can set a specific
home page, show thumbnails of the webpages that you visited recently or frequently, or open the
webpages that were open in your previous Browser session.
1. In the Browser, tap
> Display and Actions.
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2. Tap the On Startup Show drop-down list.
• To set a specific home page, tap My Home Page. Type a web address.
• To show thumbnails of the webpages that you visited recently or frequently, tap New Tab Page.
• To open the webpages from your previous Browser session, tap My Tabs From Last Time.
Turn on Adobe Flash support
1. In the Browser, tap
> Display and Actions.
2. Set the Adobe Flash switch to On.
Bookmarks and history
Bookmark a favorite webpage
On a webpage, tap
View your Browser bookmarks
In the BlackBerry Browser, tap
View your bookmarks by tags or in a list
1. In the Browser, tap
2. Tap
or .
Organizing your bookmarks
It's a good idea to keep your bookmarks organized so that you can more easily find the webpages that
you're looking for.
Change your bookmarks
You can change the name or web address of a bookmark.
1. In the Browser, tap
> .
2. Touch and hold a bookmark.
3. Tap .
4. Type a new name or web address.
Add, rename, or delete a bookmark tag
Tags help you categorize your bookmarks so that you can find them more quickly. For example, you
might want to tag all of your news-related bookmarks with "News", or your favorite blogs with "Blog".
In the Browser, tap
• To add a tag, touch and hold a bookmark. Tap . In the Add tags field, type a tag name.
• To rename a tag, tap . Touch and hold a tag. Tap . Type a new name for the tag.
• To remove a tag from a bookmark, touch and hold a bookmark. Tap
. Tap a tag.
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• To delete all instances of a tag, tap
. Touch and hold a tag. Tap
Delete a bookmark
1. In the Browser, tap
> .
2. Touch and hold a bookmark.
3. Tap
View your browsing history
until your history appears.
On a webpage in the Browser, touch and hold
• To go to a page in your history, tap the page.
• To see your full tab history, tap
To dismiss your browsing history, tap anywhere on the screen.
Tip: To view your full browsing history, tap
Delete your browsing history
1. In the Browser, tap
2. Tap
• To delete all of your browsing history, tap .
• To delete a specific webpage from your browsing history, touch and hold the thumbnail for the
page. Tap
Browsing safely
About website certificates
Certificates help verify that a website is legitimate. Websites that require more security, such as banking
sites, use certificates to help prove authenticity. If a website has a certificate, certificate icons appear
beside the web address bar.
Website certificate icons
Icon
Description
The website's identity has been verified by an extended validation certificate
from a trusted certificate authority.
The website's identity has been verified by a domain-validated certificate from a
trusted certificate authority.
Some parts of the website are secure while other parts of the website are not.
The website might be unsafe because the certificate is unknown.
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Change Browser security settings
In the Browser, tap
> Privacy and Security.
Security settings
Remove History Items
Specify how often your device automatically deletes information from your BlackBerry Browser
history.
Private Browsing
Keep your browsing information (your history, cached files, cookies, and so on) only while a
browsing session is open. When you close the Browser, the information is automatically deleted.
As well, any settings that you change while in private browsing mode apply only during the
session, and Adobe Flash support is automatically turned off. If your administrator has turned on
BlackBerry Balance technology, and you're using your work space, you can't turn on private
browsing.
Accept Cookies
Cookies are used by some sites to send and receive information between the website and the
Browser. Cookies can be helpful as they allow websites to remember information about your
preferences and user information, but cookies can pose a security risk as well.
Clear Cookies and Other Data
Clear some or all of your saved Browser data.
Clear History
Clear your Browser history.
Change permissions for specific websites
As you browse the Internet, you might grant permissions to allow websites to access information, such
as your location. You can remove those permissions at any time.
1. In the Browser, tap
2. Tap a website. Tap Edit.
> Site Permissions.
3. Tap
beside the permissions that you want to remove.
4. Tap Done.
Troubleshooting: Browser
I can't watch a video online
While you can stream many videos from the web on your BlackBerry device, some video formats aren't
supported, and some websites block content from being viewed on mobile devices. For more
information about supported video formats, search the Help.
Smart Tags
The Smart Tags application explained
The Smart Tags app takes bits of information and transforms the info into a smart tag. Info can include
text, websites and other URIs, phone numbers, email addresses and connection information. You can
copy the smart tag to an NFC tag, display it as a QR Code, or you can pass the smart tag directly to
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another BlackBerry device. The Smart Tags app allows you to store the smart tags that you receive and
use them or pass them on later.
Instead of handing out business cards, try creating your own smart tag that contains your contact
information so that with just a click, recipients can call, text, or send you an email. Have an event coming
up? Try making a smart tag that contains the event information, then copying the smart tag to a
writeable NFC tag that is attached to a small gift for your guests.
Scan a QR Code, barcode, or an NFC tag
When you scan a QR Code or barcode by using the Smart Tags app, your device saves the information
as a smart tag.
When you scan an NFC tag, your device opens the information in the corresponding application type.
You can save the information as a smart tag by opening the Smart Tags app before you scan the NFC
tag.
Do any of the following:
• To scan a QR Code or barcode, open the Smart Tags app. Tap . Tap
or . Hold your
device so that all four corners of the QR Code or barcode appear on your screen.
• To scan an NFC tag, tap the back of your device against the NFC tag.
Delete a smart tag from your device
1. In the Smart Tags app, highlight one or more tags that you want to delete.
2. Tap .
Create your own smart tag
You can create your own smart tag to share with other devices, save to an NFC tag, or display as a QR
Code.
1. In the Smart Tags app, tap .
2. Tap a tag type.
3. In the fields that appear on the screen, enter the necessary information.
Tip: You can group multiple tags together. Press and hold an existing tag. Tap Add. Repeat Steps 2 and
3 to create a tag.
Smart tag types
Web
Use to create a smart tag that, when opened, takes you to a webpage.
Smart Triggers
Use to create a smart tag that, when written to an NFC tag and then tapped on, can trigger various
settings on your BlackBerry device.
Wi-Fi
Use to create a smart tag that, when written to an NFC tag and then tapped on, connects you to a
specified Wi-Fi network.
Bluetooth
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Use to create a smart tag that, when written to an NFC tag and then tapped on, pairs you with a
specified Bluetooth enabled device.
Contact
Use to create a smart tag that, when opened, adds the contact information in the Contacts app.
Event
Use to create a smart tag that, when opened, creates an appointment in the Calendar app.
Geo Location
Use to create a smart tag that, when opened, searches for directions in the Maps application.
Phone
Use to create a smart tag that, when opened, calls a phone number.
Email
Use to create a smart tag that, when opened, composes an email. When you create the tag you
can fill in the Subject and Message fields to prepopulate these fields when the tag is opened, or
you can leave these fields blank.
Text Message
Use to create a smart tag that, when opened, composes a text message. When you create the tag
you can fill in the Message field to prepopulate this field when the tag is opened, or you can leave
this field blank.
Text
Use to create a smart tag that displays a message.
Other
Use to create a smart tag that identifies a resource by using your own URI (Uniform Resource
Identifier). For example, if you create your own application for the BlackBerry device, you can use
this tag type to create a smart tag for your app.
Favorite a smart tag
You can make smart tags easier to find if you mark them as favorites.
1. In the Smart Tags app, find and highlight the tag that you want to favorite.
2. Tap .
View your favorite smart tags
In the Smart Tags app, tap
Share a smart tag
The NFC feature might not be available, depending on your wireless service provider, your
administrator's settings, and your BlackBerry device model.
In the Smart Tags app, highlight a tag.
• To display the smart tag as a QR Code for another device to scan, tap .
• To share the smart tag through a message, such as an email or text message, or to share the
smart tag with an application, such as BlackBerry Remember, tap
application.
. Tap a message type or
• To send the smart tag to another NFC-enabled BlackBerry device, tap
> NFC. Align the backs
of the devices.
• To copy the smart tag to a writeable NFC tag, tap . Tap your device against the NFC tag.
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Tip: NFC tags are often sold as stickers. If you copy your smart tag to an NFC tag sticker, you can
stick your smart tags nearly anywhere.
Lock a smart tag
The NFC feature might not be available, depending on your wireless service provider, your
administrator's settings, and your BlackBerry device model.
If you copy a smart tag to a writeable NFC tag, and you plan to leave the NFC tag in a public space, you
should lock the NFC tag to prevent tampering. When an NFC tag is locked it can't be unlocked,
changed, or erased.
1. In the Smart Tags app, tap
2. Align the back of your BlackBerry device with the tag.
Erase smart tag information from an
NFC tag
The NFC feature might not be available, depending on your wireless service provider, your
administrator's settings, and your BlackBerry device model.
If the NFC tag isn't locked, you can erase the smart tag information that is stored on it.
1. In the Smart Tags app, tap
> .
2. Align the back of your BlackBerry device with an NFC tag.
Voice Control
Using the BlackBerry Voice Control app
The Voice Control app can make multitasking easier by allowing you to perform a variety of actions and
tasks with your voice. Instead of navigating to a specific app, you can simply open the Voice Control app
and speak your commands. You can use the Voice Control app to do the following:
• Make a call.
• Send an email, text message, or BBM message.
• Search the Internet or your BlackBerry device.
• Book meetings and appointments.
• Set reminders.
• Change your Facebook status or post a tweet.
• Save notes and memos in BlackBerry Remember.
• Set an alarm.
1. To open the Voice Control app, do one of the following:
• On the home screen, tap the Voice Control icon.
• Press and hold the Mute key on the right side of your device.
2. After the beep, say a command.
Making a phone call with the Voice Control app
Using the Voice Control app, you can make a phone call by saying a phone number, or by saying the
name of someone in your Contacts app.
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Dial a number
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say "Dial" and the number that you want to call.
Call a contact
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say a command. For example, "call Megan Ball." If you have multiple numbers for a
contact, you can specify which number you want to call. For example, you can say "Call Ian at work."
Searching using the Voice Control app
When you say your search terms, the Voice Control app automatically searches your BlackBerry device
first. To search the Internet before searching your device, specify that you want to search the Internet
when you say your search terms. For example, "Search the Internet for electric cars."
To help improve your search results, be as specific as possible with your search terms. For example,
"Search contacts for Megan Ball," "Search for messages from Matthew," or "Search for notes containing
the word dogs."
Search your device using the Voice Control App
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say your search terms. For example, "Search contacts for Megan Ball."
Search the Internet using the Voice Control
app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say your search terms and specify that you want to search the Internet. For example,
"search the Internet for custom cars."
Ask a question using the Voice Control app
You can ask a variety of questions using the Voice Control app. If your question can't be answered,
you'll have the option of searching the Internet for your question.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, ask a question. For example, you can say "How many people live in Canada?" "What
is the square root of 36?" or "Why is the sky blue?"
Send messages using the Voice Control app
Using the Voice Control app, you can send a text message, email, or BBM message without typing a
single word. Just specify which type of message that you want to send and who you want to send it to,
then compose your message aloud.
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1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. When you hear the beep, say your command. For example, "send an email to Tanya McPherson" or
"Text Elliot Fung 'I'm on my way.'"
Book a meeting or appointment with the Voice
Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say the date, time, subject, and location of the meeting or appointment. For example,
"Schedule a doctor's appointment tomorrow at 2 o'clock at the medical center."
Tip: To add contacts to a meeting, include their names when you're scheduling the meeting. For
example, "Schedule a team meeting with Nicole Lavigne on Friday at 11 o'clock."
Set a reminder with the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say what you would like to be reminded about and when you would like to be
reminded. For example, "Remind me to buy milk tomorrow."
Type using voice dictation
You can use voice dictation to type hands-free instead of using your keyboard.
1. To turn on voice dictation, on the home screen, swipe down from the top of the screen.
2. Tap
Settings > Voice Control.
3. Tap Enable Dictation.
Once you turn on voice dictation, when your keyboard appears, tap the
key to begin voice dictation.
Set an alarm using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say "Set an alarm" and the time that you want to set the alarm for. For example, "Set
an alarm for 6:00" or "Set an alarm for one hour from now."
Get directions using the Voice Control app
When you get directions using the Voice Control app, the directions appear in the Maps app.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say "Get directions to" or "Go to" and say an address, city, or point of interest. For
example, you can say "Get directions to 175 Columbia St. West, Waterloo, Ontario" or "Go to New
York City."
The address, city, or point of interest opens in the Maps app. If more than one result is found for your
address, city, or point of interest, tap
. Tap a destination.
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Change your Facebook status using the Voice
Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say "Update my Facebook status" and say your status. For example, "Update my
Facebook status to heading to the movies tonight."
Post a tweet using the Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say "Tweet" and say your tweet. For example, "Tweet heading to the car show
today."
Post a LinkedIn update using the Voice Control
app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say "LinkedIn" and your update. For example, "LinkedIn heading to the conference
room for a meeting."
Save notes and memos using the Voice Control
app
The notes and memos you create with the Voice Control app are saved as entries in BlackBerry
Remember.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say "Make a note" and say what you want your note to contain. For example, "Make a
note to call Mom."
Check your wireless coverage status using the
Voice Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, do one of the following:
• To check your mobile network coverage, say "How many bars do I have?"
• To check your Wi-Fi connection status, say "What is my Wi-Fi status?"
• To check both your mobile network coverage and Wi-Fi connection status, say, "What is my
signal strength?"
Check your battery level using the Voice
Control app
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
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2. After the beep, say "What is my battery level?"
Hear your latest unread message read back to
you
You can hear your latest unread email message or text message.
1. To open the Voice Control app, press and hold the Mute key on the right side of your BlackBerry
device.
2. After the beep, say "Read my last email," or "Read my last text."
Voice Control settings
Change your Voice Control language
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Voice Control.
3. In the Language drop-down list, tap a language.
Change the voice recognition mode
The Voice Control app has two voice recognition modes. When you choose Voice Dialing Only, you can
use the Voice Control app in more languages, but you will be unable to use many features, such as
searching your BlackBerry device and the Internet, booking appointments, and sending messages.
When you choose Voice Recognition, you can use all of the features that the Voice Control app
supports.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Voice Control.
3. In the Voice recognition mode drop-down list, tap Voice Dialing Only or Voice Recognition.
Change your voice response settings
When you say commands, you can set the Voice Control app to respond to you and confirm your
command or ask for the next command.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Voice Control.
3. Do any of the following:
• To turn on or turn off voice responses, in the Hear voice feedback drop-down list, tap Always or
Never.
• To hear voice responses only when you're not using a headset, in the Hear voice feedback dropdown list, tap Handset Only.
Games
Change your Games profile
When you create your profile, the Games app fills in the required information with information from your
BBM profile. Changing your profile information in the Games app doesn't affect your BBM profile.
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In the Games app, tap
Applications and features
• To change your profile picture tap Choose a picture. Scroll through the pictures on your
BlackBerry device, and tap the one you want to use.
• To use the picture that is already associated with your BBM profile, tap Use BBM picture.
• To change your app name, tap the text field below Display Name.
• To change the email address that is associated with your account, tap the text field below Email
Address.
• Set the Public profile switch to On or Off.
Invite a friend to the Games app
You can add friends to the Games app to view the games they're playing, compare your high scores,
and recommend games.
Note: The games you play and the awards you receive can only be viewed on your Games app timeline
by your gaming friends; they won't appear anywhere else.
Do any of the following:
• In your timeline, tap a player.
• To invite your friends to the Games app using other ways, such as by email, looking up a
username, or by inviting friends of your current friends, tap
Tip: To remove a friend from the Games app, navigate to the friend's profile. Tap
Add a game
Use the Games app to discover your next favorite game that you can buy or download for free.
1. Do any of the following:
• In your timeline, tap a game that interests you.
• To browse through new games, popular games, and games that your friends are playing, tap
2. Tap
> Download.
Add a game to your favorites
After you discover a game you love, you can mark it as a favorite for quick access.
1. In the Games app, on the home screen, tap
2. Tap
next to a game.
To remove a game from your favorites, tap
Recommend a game
You can recommend the games you love to your Games friends. Recommendations are sent as private
messages, so that only the friends that you select can see the recommendations you send them.
1. Tap a game.
2. Tap .
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3. Tap on a friend.
Invite a Games friend to BBM
If you have a friend in the Games app who's not in your BBM contact list, you can invite that friend to
BBM without having to leave the Games app.
1. In the Games app, do one of the following:
• In your timeline, tap a friend.
• On the home screen, tap . Tap a friend.
2. Tap
Start a BBM chat with a Games friend
You can start a BBM chat without leaving the Games app (for example, if you want to quickly comment
on something in a game).
1. In your timeline or on the
2. Tap .
screen, tap a friend.
Troubleshooting: Games
Only my friends can see my profile
By default, your public profile is set to Off and only your friends can see your profile. You can change
this setting to allow anyone to view your profile.
1. To edit your profile, tap on your display picture.
2. Set the Public profile switch to On.
Organizing apps
Leave an app or close an app
Instead of closing an app when you're done using it, you can make multitasking easier by minimizing an
app. You can see your open apps arranged as Active Frames on the home screen, and you can tap an
Active Frame to return the app to full screen. Once you minimize an app, you can close it from the home
screen.
1. To minimize an app, swipe up from the bottom of the screen. The app is arranged as an Active Frame
on the home screen.
2. To close an app after you minimize it, on the home screen, on an Active Frame, tap .
Move an app around the home screen
1. On the home screen, touch and hold an app icon until all of the icons start to blink.
2. Drag the icon to a different location on the home screen and release your finger.
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Add folders to the home screen
You can organize your apps by adding folders to the home screen. For example, you can add a folder
for all of the games that you download and a folder for all of your business and productivity apps.
1. Touch and hold an app icon until all of the icons start to blink.
2. Drag the app icon on top of another app icon that you want to include in the same folder.
3. Type the name of the folder.
4. Tap Create.
Move an app out of a folder
1. In a folder on the home screen, touch and hold an app icon until all of the icons start to blink.
2. Drag the app icon to the bottom of the screen and release.
Rename a folder
1. On the home screen, tap a folder.
2. At the bottom of the screen, touch and hold the folder name.
3. Type the new name of the folder.
4. Tap Rename.
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Documents To Go
Getting started with Documents To Go
Using Documents To Go, you can create, edit and format Microsoft Word documents, and Microsoft
Excel spreadsheets. You can also edit, view, and present Microsoft PowerPoint presentations on your
BlackBerry device.
Create a document or spreadsheet
In Documents To Go, do one of the following:
• To create a document, tap .
• To create a spreadsheet, tap .
Open a file in Documents To Go
You can view all Documents To Go files stored on your BlackBerry device by tapping
recently used files by tapping .
or view your
• To view a file in Documents To Go, tap a file. Tap
to edit the file in Word To Go, Sheet To Go, or
Slideshow To Go.
• To open a file saved on your BlackBerry device, on a media card, or on another connected device,
tap
Tip: If you are logged into a cloud application on your device, you can also open files that you have
saved to the cloud.
Delete a file from Documents To Go
When you delete a file from Documents To Go, the file is permanently deleted from your BlackBerry
device. When you clear a file from Recent view, the file is hidden from that view but can still be retrieved
in All view.
• To delete a file from Documents To Go, touch and hold a file. Tap
• To hide a file from Recent view, touch and hold a file. Tap .
Cut, copy, and paste text in a document or
presentation
To cut, copy, and paste items, such as text in a document or presentation:
1. Touch and hold the text you want to copy.
2. Highlight the area by moving the cursor indicators.
3. Tap the highlighted area.
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4. Tap , or .
5. Touch and hold where you want to paste the text.
6. Tap .
Save changes to a file in Documents To Go
When you save a file using Documents To Go, you can choose where the file is saved. For example, you
can save a file to the cloud or to a media card. If you exit a file without saving it, Documents To Go asks
if you would like to recover your changes the next time you open the file.
1. Tap
2. Tap
, or
Undo or redo an action in Documents To Go
• To undo an action, tap
• To redo an action, tap
Tip: You can undo your actions up until the last time you saved the file you're working in.
Access work files
When you have BlackBerry Balance technology enabled on your BlackBerry device you can manage
your work life and personal life on the same device. You can have Documents To Go files open in both
the work space and the personal space at the same time, but you can't copy or move data and files from
your work space to your personal space. For example, if you download or save an attachment from your
work email account, it is sent to Documents To Go in your work space.
to indicate apps from your work space. Work items are
The Active Frames on your home screen use
accessible in the work space. Files stored on a media card are only accessible in the personal space
and aren't displayed in the work space.
To access your work files:
1. Drag your finger down on the middle of the home screen.
2. Tap Work.
3. Open Documents To Go.
Tip: You can also access files in your work space by tapping
Note: If you create or edit a file using Documents To Go in the work space and you want to save your
file to the cloud, you must be logged in to a cloud application in the work space on your device.
Editing documents
Change the font or formatting
To change the font or formatting, tap
• To change the text style or text formatting, tap .
• To insert a bulleted list or numbered list, tap .
• To change the paragraph alignment or indentation, tap
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View a bookmark in a document
1. Tap
2. Tap
3. Tap the name of the bookmark you want to jump to.
Correct spelling in a document
You can use spell check to quickly and easily correct spelling mistakes. If you misspell a word it is
underlined, so it is easy to find and correct.
1. Tap a word.
2. Tap the correct spelling of the word.
Tip: If spell check mistakenly flags a word as being misspelled, you can tap Add to Dictionary to add
the word to the dictionary on your BlackBerry device.
Obtain the word count of a document
You can obtain the word count of a full document, or highlight a section of text to obtain the word count
of that section. To obtain the word count of an area of text or of a document:
1. Tap
2. Tap
Find and replace text in a document
1. Tap .
2. In the Find field, type a word or a phrase.
3. In the Replace field, type a word or phrase > Enter.
4. Tap
5. Tap
or
to go to the next instance of the word or phrase in the document.
Tip: To see more options, tap
Editing spreadsheets
Resize a row or column
1. Tap a row or column header.
2. Touch and hold the selected row or column header.
3. When the device starts to vibrate, do one of the following:
• To resize a row, drag your finger up or down.
• To resize a column, drag your finger left or right.
Hide or show rows and columns
You can hide an individual row or column, or you can hide a selection of multiple rows or columns.
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1. Tap a row or column header, and continue until all the rows or columns you want to hide or unhide
are selected.
2. Tap any part of the selection.
• To hide a row or column, tap .
• To show a hidden row or column, tap
Enable word wrap
1. Tap a cell, row, or column.
2. Tap .
3. Tap
4. Tap
Change the font or formatting
• To change the font or formatting of text, tap .
• To change the number format in a cell, highlight the cell, and tap
Tip: You can edit existing formulas by making changes to them in the text bar at the top of the screen.
Cut, copy, and paste a cell, row, or column
1. Select a cell, row, or column.
2. Tap the selected cell, row, or column.
3. Tap , or .
4. Double tap where you want to paste the item.
5. Tap .
Clear the contents of a cell
1. Tap a cell.
2. Tap .
Editing slideshows
Edit a slideshow
You can edit the content of slides in a presentation. You can also change the font and formatting of the
content on the slide.
• To edit text, double tap a text box in a slide.
• To change the font or formatting, tap .
Jump to a slide
1. In the panel on the top frame:
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• Slide your finger to the right to go back in the presentation.
• Slide your finger to the left to go forward in the presentation.
2. Tap the slide that you want to jump to.
Reorder the slides
1. Touch and hold a slide in the top frame.
2. When the device vibrates, drag the slide to where you want to move it.
3. Release the slide.
Hide or delete slides
Tap a slide in the top frame.
• To hide a slide, tap .
• To delete a slide, tap .
View a slideshow presentation
When you view a presentation on your BlackBerry device, your screen looks the same as it does when
presenting a slideshow. You do not need to have an HDMI cable connected to your device to view a
presentation.
1. Tap .
2. To go to the next slide, swipe your finger to the left.
Tip: You can share a presentation with a friend or colleague by sharing your screen in a BBM Video
chat. For more information, see the BBM Video section of the help.
Presenting slideshows
Present a slideshow
To present a slideshow, connect your BlackBerry device to an external source using an HDMI cable.
1. Tap
2. Tap
3. To view the presenter notes, tap .
4. To move to the next slide, drag a slide horizontally.
To stop presenting a slideshow, tap
Zoom in or out on a slide
During a presentation, you can focus in on an area of a slide by using the zoom feature. The zoom action
is reflected on the presentation screen for your audience to see.
1. To zoom in to an area of a slide while presenting, slide your fingers apart.
2. To move to another area of a slide and maintain the slide zoom, slide your finger to the area of the
screen you want your audience to see.
3. To zoom out of an area, slide your fingers together.
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Use the virtual laser pointer
The virtual laser pointer allows you to user your finger as the laser pointer. Use it to highlight key areas
on your slide that you want your audience to focus on.
1. Touch and hold the area of your screen you want to point to.
2. When the device vibrates, move the laser pointer around to focus on other areas of your slide.
3. To remove the laser pointer, remove your finger from your screen.
File Manager
Viewing files
View files on your device
File Manager helps you view, save and share files on your BlackBerry device. To view a file in File
Manager:
1. Tap a folder.
2. Tap a file that you want to view.
To go back, tap .
Tip: If BlackBerry Balance is enabled on your device and you want to access your work files, on the
home screen, swipe down from the top of the screen. Tap Work .
View files on connected devices or networks
You can view files on devices that are connected to your BlackBerry device, such as a media card or a
device connected by a USB cable. If you are logged in to a cloud application on your device, you can
also access files stored in the cloud. To access a file stored on another device:
1. Tap .
2. Tap a device.
Files and folders stored on the selected device appear in File Manager when opened or when viewed.
Managing your files
Rename a file or folder
File Manager allows you to make changes to file and folder names, such as fixing a typo or word. To
rename a file or folder:
1. Touch and hold a file or folder.
2. Tap .
Tip: To change a file type, touch and hold a file. Tap
Add a folder
When you open File Manager, a list of pre-defined folders appears. To add a folder, do the following:
1. Navigate to where you want to add a new folder.
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2. Tap
3. Tap
Documents and files
Note: You might not have pre-defined folders on a connected device.
Search for an item in File Manager
1. Tap .
2. Enter all, or part, of the name of the item you are searching for.
Note: To search for an item on a connected device, you must perform the search when the device is
open in File Manager.
Sort files and folders
You can view your files and folders in order by name, date, type or size. You can also decide whether to
view your files and folders in ascending or descending order.
Tip: To change the way you view your files and folders, tap
as a grid.
Tap
to view them as a list or
to view them
• To change the way files and folders are sorted, tap Sort > Name, Date, Type, or Size.
• To change the order of your files and folders, tap Order > Ascending, or Descending.
Select multiple files
1. Tap
2. Tap
3. Tap the items that you want to select.
To deselect an item that you have tapped in error, tap the item again.
Transferring files
Share files
1. Touch and hold a file.
2. Tap .
3. Choose a destination.
Tip: To share multiple files, tap
. Tap the files you want to share. Tap
Move a file
1. Touch and hold a file or folder.
2. Tap .
3. Navigate to where you want to move the file.
4. Tap Move.
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Copy a file
1. Touch and hold a file or folder.
2. Tap .
3. Navigate to where you want to copy the file or folder.
4. Tap Paste.
Working with files stored in the cloud
Retrieve files saved to the cloud
If you are logged in to a cloud application on your BlackBerry device, you can use File Manager to
access files that you have stored in the cloud. To retrieve a file you have saved to the cloud:
1. Tap .
2. Tap a cloud application.
Save a file to your device
When you pin a file it is saved to your BlackBerry device, so you can view the file even when you're not
connected to a mobile or wireless network. If a file is not pinned, it is not available when you're offline.
To pin or unpin a file to your device:
Touch and hold a file that is stored in a cloud application.
• To pin a file, tap .
• To unpin a file, tap .
Synchronize a file with the cloud
If you have edited a pinned file while offline, you can use the Sync Now option when you reconnect to a
wireless network to ensure that the file is synchronized with the cloud before other files are
synchronized. To force the synchronization of a file:
1. Touch and hold a file.
2. Tap .
Tip: If the
option isn't available to you in the menu, your file is synchronized with the cloud.
Change cloud application settings
You can change your settings for items like the back up options and network usage for your cloud
applications. When you enable back up options, changes to files in the selected applications are
automatically updated and stored in the cloud. To change your settings:
1. Tap
2. Tap
Tapping
launches the cloud application.
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Working with zip files
Zip files and folders
Zip your files to help reduce memory space. You can zip a single file or folder, or zip multiple files or
folders. You can also zip all of the files in a particular folder using the Zip All option.
Touch and hold a file or folder.
• To zip a single file or folder, tap .
• To zip multiple files or folders, tap . Tap the files or folders you want to zip, then tap
Unzip a file
You can unzip files, and also preview their contents. When you unzip a file, a folder is created with the
same name as the zip file. The unzipped contents can be viewed in this folder.
• To unzip a file, touch and hold a zip file. Tap .
• To preview the contents of a zip file, tap the file.
Storage space and media card
Moving or copying media files and
documents
You can drag and drop documents, pictures, videos, music, and other files by using your BlackBerry
device as a drive on your computer.
You can also use BlackBerry Link to keep your media files and documents in sync between your device
and your computer. To download BlackBerry Link, on your computer, visit www.blackberry.com/
BlackBerryLink and select the Windows or Mac option. For more information about synchronizing media
files and documents, see the Help in BlackBerry Link.
Tip: To locate files on your device, if you know the file or folder name, tap
to search for it.
Transfer files between your computer and
device using a USB connection
1. Using a USB cable, connect your BlackBerry device to your computer.
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2. If necessary, enter your device password.
Your device and media card appear as drives on your computer.
3. Go to the files or folders that you want to copy.
4. Drag and drop the files or folders.
Transfer files between your computer and
device using a Wi-Fi connection
You must set a new storage access password each time that you turn on access to storage using a WiFi network. Before files are moved over a Wi-Fi network, you are prompted to enter the storage access
password.
1. On the home screen of your BlackBerry device, swipe down from the top of the screen.
2. Tap
Settings > About.
3. At the top of the screen, in the drop-down list, tap Network and make note of the IPv4 address.
4. Tap .
5. Tap Storage and Access.
6. Set the Access using Wi-Fi switch to On.
7. Type a storage access password.
8. Tap Identification on Network and make note of the Username.
9. On your computer, do one of the following:
• If your computer uses a Windows operating system, in a Run command, type the IP address using
the following format: \\xxx.xxx.xxx.xxx.
• If your computer uses a Mac operating system, click Go > Connect to Server. Type the IP
address using the following format: smb://xxx.xxx.xxx.xxx.
10.Go to the files or folders that you want to copy.
11.When prompted, enter the username and storage access password.
12.Drag and drop the files or folders.
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Turn on USB mass storage
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Storage and Access.
3. Set the USB Mass Storage switch to On.
To stop using USB mass storage, disconnect your USB cable.
Using a media card
Want more space to store your ring tones, videos, pictures, and songs? For additional space to save
documents and media files, you can insert a microSD card into your BlackBerry device. Using a media
card can help to increase the performance and power efficiency of your device.
You might be able to move large amounts of data by simply moving the media card into another device
that supports the microSD card.
Supported media cards
Your BlackBerry device supports media card sizes up to 64 GB. Only microSD cards are supported.
To use a media card larger than 32 GB, you may need to format the media card to FAT32 format. You
can use your device to format your media card.
Format your media card
You can format your media card to help resolve an issue with the media card. When you format your
media card, all of your media card data is deleted.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Storage and Access.
3. Tap Format Media Card.
Wipe data from your media card
To help protect your privacy, you can permanently delete all of your media card data. Depending on the
amount of data, this process might take some time.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Storage and Access.
3. Tap Erase Media Card.
To use the media card again, you must format it.
Turn on encryption
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Security and Privacy > Encryption.
3. Do any of the following:
• Set the Device Encryption switch to On.
• Set the Media Card Encryption switch to On.
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CAUTION: Try to decrypt or back up your encrypted media card files before a security wipe, which is
designed to delete your BlackBerry device data including the encryption key. You can't access
encrypted media card files without this encryption key.
Check how much storage space is free
You can view the amount of used and free storage space available on your BlackBerry device and your
media card. You can also see a breakdown of what types of files are taking up space.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Storage and Access.
3. Tap Device Storage Details or Media Card Details.
Tip: The amount of available storage space displays when you minimize the File Manager app.
Frequently asked questions: Storage
space and memory
How do I free up storage space?
To make room for more files and apps, try any of the following:
• Save documents and media files on your media card. To automatically save camera pictures and
videos on your media card, on the home screen, tap
. Swipe down from the top of the screen and
tap .
• Reduce the size of pictures that you take and videos that you record. On the home screen, tap
. Change the Aspect Ratio. Tap
> . Change the Size option.
• Transfer some of your data to your computer using a USB connection, Wi-Fi connection, or
BlackBerry Link . To download BlackBerry Link, on your computer, visit www.blackberry.com/
BlackBerryLink and select the Windows or Mac option.
• Delete files that you don't need. To delete multiple items, in an app, tap
> . Select items and
tap .
• Delete apps that you don't use. To delete an app, on the home screen, touch and hold an app icon
until the icons begin to blink. On the icon for the app that you want to delete, tap
. If you don't see
on the app icon, the app can't be deleted.
Optimize your device's performance
If you find that your BlackBerry device is running unusally slow, try any of the following:
• Close any apps that you aren't using.
• Delete messages that you don't need to keep.
• In your browser privacy settings, clear your history, cookies, and other website data.
Error messages: Media card
If your BlackBerry device detects a possible problem or issue with your media card, you can view more
details about the error in your Storage and Access settings.
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Your media card isn't recognized
The media card might be in an unreadable format. Consider formatting the media card.
CAUTION: Media card data is deleted when you format a media card.
Media card is password protected
A password is blocking access to the media card and data stored on it. Insert a media card into your
BlackBerry device that isn't password protected.
Your media card is read-only
You can view and open files on the media card. You can't move, delete, or modify the files on the media
card.
Your media card isn't responding
The media card isn't communicating with your BlackBerry device. Consider using a different media card.
No media card was found
Make sure that there is a media card in your BlackBerry device and that it's inserted properly.
Troubleshooting: Storage space
My device isn't recognized when I connect it to
my computer
If your computer doesn't automatically detect your BlackBerry device, try the following:
• Check the USB cable and points of connection.
• On the home screen, swipe down from the top of the screen. Tap
Settings > Storage and
Access. Depending on the operating system on your computer, change USB Connections to
Connect to Windows or Connect to Mac.
• Consider updating or installing device drivers on your computer. The drivers you need are
automatically installed when you download BlackBerry Link. To download BlackBerry Link, on your
computer, visit www.blackberry.com/BlackBerryLink and select the Windows or Mac option.
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Settings and options
Connections
Check which wireless networks your
device connects to
Your BlackBerry device won't necessarily connect to every type of network that's listed on your device.
Your device is capable of connecting to all the networks listed, but actually connecting to each type of
network also depends on your wireless service plan. For more information about the wireless networks
that your device connects to, see the Safety and Product Information document for your device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > About.
3. In the drop-down list at the top of the screen, tap Network.
Give your device a nickname
You can change the name of your BlackBerry device as it appears to other devices. This nickname is
helpful when you share media files wirelessly or connect using Bluetooth technology.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > About.
3. In the Device Name field, enter the new name for your device.
Wireless connections icons
The following icons might appear in the upper-right corner of the home screen to indicate the wireless
coverage level that your BlackBerry device currently has.
The number of solid bars indicates the strength of
the mobile network signal. If the signal is weak,
your device might use more power to try to
maintain the connection.
Your device is connected to the network type
shown and can access all of the features of your
mobile network plan.
Your device is connected to the network type
shown but the network functionality is limited.
You're likely able to make a phone call, but not
able to access the Internet or view email
messages.
You have no mobile network coverage.
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Your device is roaming. Extra charges might apply.
You are connected to the BlackBerry
Infrastructure.
The number of solid waves indicates the strength
of the Wi-Fi signal. If the signal is weak, your
device might use more power to try to maintain the
connection.
Your device is connected to a VPN.
Your device is in airplane mode and all of your
wireless network connections are off. You can turn
on Wi-Fi or Bluetooth technology, but not your
connection to the mobile network.
There is an error with your SIM card. For
information on what the error is, from the top of
the home screen, swipe down. Tap
Settings >
Network Connections > Mobile Network.
You can only make emergency calls.
The following icons appear in the upper-left corner of the home screen if your device is connected or
trying to connect to another device using Mobile Hotspot mode, Internet tethering, Bluetooth
technology, or NFC.
The NFC feature might not be available, depending on your wireless service provider, your
administrator's settings, and your BlackBerry device model.
Mobile Hotspot mode is on. If the icon is solid,
Mobile Hotspot is connected.
Internet tethering is on. If the icon is solid, your
device is connected to another device.
Bluetooth technology is on. If the icon is solid,
Bluetooth technology is connected.
NFC is on.
Tips: Choosing a connection
Your BlackBerry device is capable of a wide range of connections, to increase what you can do with
your device and how it interacts with other devices. Take a look at the list of connections to learn about
the different types of connections, some tips for when to use each connection, and maybe learn a few
things you didn't know you could do.
Network connections
Mobile network
A mobile network connection allows your BlackBerry device to make calls and, if you have a data
plan, use data services such as Internet browsing. In some locations, such as in a hospital or on an
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airplane, you need to turn off your mobile network connection, but usually you can just leave your
mobile network connection on.
Wi-Fi
A Wi-Fi network connection is another way to get data services on your device, but unlike using the
mobile network, using Wi-Fi doesn't add charges to your data plan. Your device is designed to try
to use saved Wi-Fi networks before it tries to use the mobile network for basic data functions such
as using the Internet or downloading apps. You can leave Wi-Fi on so that as soon as you're in
range of a saved Wi-Fi network, your device connects to it automatically, but remember that if you
leave Wi-Fi on all the time your battery can drain faster.
Connections between devices
USB
You can use a USB cable to create a two-way connection between your BlackBerry device and
your computer. When you connect your device to your computer using a USB cable, your device
appears on your computer as a removable storage device. Depending on the functionality of your
computer, you can usually use a USB connection to drag files between your computer and your
device.
Bluetooth technology
Bluetooth wireless technology allows you to create a direct connection between your BlackBerry
device and another Bluetooth enabled device. Although you can transfer files over a Bluetooth
connection, because of its ability to stream content, Bluetooth connections are more commonly
used for actions such as playing the music on your BlackBerry device through a separate speaker
or making calls on a headset that is using your BlackBerry device's mobile network connection.
NFC
NFC is a short-range wireless technology that's used for quickly creating connections between
your BlackBerry device and other NFC-enabled devices or NFC tags. With NFC you don't need to
enter pairing information to make a connection, so it's useful for on-the-go actions such as
transferring contact cards with people you meet, or grabbing information from a poster that
contains an NFC tag. Depending on your wireless service provider and the applications you have
installed on your BlackBerry device, NFC can also be used to turn your device into a digital wallet
to allow you to do things such as make payments with your BlackBerry device.
Shared Internet connections
You can use your BlackBerry device's connection to the mobile network to allow other devices to
access the Internet. This functionality is particularly useful if you want to browse the Internet on your
laptop or Wi-Fi only tablet but you don't have access to a Wi-Fi network.
Internet tethering
You can use Internet tethering when you only have one device that you want to connect to the
Internet through your BlackBerry device's mobile network connection. You can connect the device
to your BlackBerry device using a USB cable or, if both devices are Bluetooth enabled, you can
use Bluetooth technology instead.
Mobile Hotspot
You can use Mobile Hotspot mode to connect up to eight devices to your BlackBerry device. (The
number of devices that you can connect depends on your wireless service provider.) Connecting
your devices using Mobile Hotspot mode is like connecting to a Wi-Fi router; you can use the Wi-Fi
connections on your devices, but you don't need access to a Wi-Fi network.
VPN connections
You can connect your BlackBerry device to a virtual private network (VPN) over your mobile network or
using a Wi-Fi connection. While your device is connected to the VPN, you can send data to and receive
data from the private network across the public network.
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Turn on airplane mode
In some places, such as on an airplane or in a hospital, you need to turn off all the connections on your
BlackBerry device. Airplane mode lets you quickly turn off your connections and, when you're done
using airplane mode, turning off airplane mode restores the connections that were previously turned on.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Network Connections.
3. Set the Airplane Mode switch to On.
Connect your device to an HDMI display
1. Using an HDMI cable, connect your BlackBerry device to an HDMI display.
2. Your device automatically detects the resolution of the HDMI display that your device is connected
to. However, if you need to change the resolution, on the home screen, swipe down from the top of
the screen. Tap Settings > Display. In the HDMI Display Mode drop-down list, tap the display
mode that you want to use.
Mobile network
Connect to the mobile network
To turn on your mobile network connection, airplane mode must be turned off.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > Mobile Network.
3. Set the Mobile Network switch to On.
To turn off your connection to the mobile network, set the Mobile Network switch to Off.
Connect to your VPN automatically
You can set your BlackBerry device to automatically connect to a virtual private network (VPN) whenever
you have mobile network coverage.
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1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > VPN.
3. Tap .
4. In the drop-down list, tap the VPN profile that you want to use. If no VPN profiles appear in the list,
create your own or contact your adminstrator.
5. Set the Connect over Mobile Network switch to On.
Roaming
In most cases your BlackBerry device automatically connects to the appropriate wireless network when
you travel outside of your wireless service provider's coverage area. In some cases you must contact
your provider to have your SIM card or device properly provisioned. If you're not sure if your device is
set up for roaming, or what roaming fees will apply, it's a good idea to check with your wireless service
provider before you travel.
Switch wireless networks manually
Your BlackBerry device is designed to switch to an appropriate wireless network automatically when you
travel, but you might need to try switching networks manually if you're having trouble connecting or if
the network signal is weak.
To switch wireless networks manually, your wireless service plan must include this service and your
device must be connected to a GSM or UMTS network.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > Mobile Network.
3. If the Mobile Network switch is off, set it to On.
4. Set the Network Selection Mode to Manual.
5. When your device finishes scanning for networks, tap a network.
Turn off data services while roaming
Depending on your wireless service plan, you might be able to turn off data services (email messages,
PIN messages, text messages with attachments, and browser service) on your BlackBerry device so that
only the phone and basic text messaging are available.Turning off data services while roaming might
prevent you from receiving additional roaming charges. For more information, contact your wireless
service provider.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > Mobile Network.
3. If the Mobile Network switch is off, set it to On.
4. In the Data services while roaming drop-down list, tap Off or Prompt.
Troubleshooting: Mobile network
I can't connect to the mobile network
Try the following solutions:
• Check that airplane mode is off. If airplane mode is on, the option to turn on the mobile network is
unavailable. To turn off airplane mode, swipe down from the top of the home screen. Tap Settings >
Network Connections. Set the Airplane Mode switch to Off.
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• Check that the connection to the wireless network is turned on. To check your connection, on the
Settings screen, tap Network Connections > Mobile Network. Check that the Mobile Network
switch is set to On.
• Check that your BlackBerry device is connected to your wireless service provider's network. If you
switched wireless networks manually, your BlackBerry device remains connected to that wireless
network until you select your wireless service provider's network again.
• If your device uses a SIM card, verify that it is correctly inserted into your device.
• If your device normally connects to a CDMA network and your device supports international roaming,
check that your device is in roaming mode and that your SIM card is correctly inserted into your
device.
Wi-Fi
Connect to a Wi-Fi network
When you connect to a Wi-Fi network, your BlackBerry device saves the network information. The next
time you're within range of the saved Wi-Fi network, if Wi-Fi is turned on, your device connects
automatically.
1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi.
3. If the Wi-Fi switch is Off, set it to On.
4. Tap a network.
• If the screen requesting a password appears, enter the password for the Wi-Fi network. Tap
Connect.
• If you have access to the Wi-Fi router and you want to use Wi-Fi Protected Setup, tap the screen
above the keyboard to dismiss the keyboard. Tap
screen.
. Complete the instructions on the device
5. Tap Connect.
Tip: The next time you want to connect to a saved Wi-Fi network, if the network is within range of your
device, swipe down from the top of the home screen and tap .
Manually connect to a Wi-Fi network
If you want to connect to a hidden Wi-Fi network, or you're having trouble automatically connecting, you
can connect manually.
1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi > .
3. In the SSID field, enter the name of the network.
4. Select the network's security type and specify any additional information. For what information you
should specify, you can speak to your administrator or the person who manages the Wi-Fi network.
5. Tap Connect.
Tutorial: Setting up Wi-Fi on a BlackBerry 10
device
This tutorial provides you with the opportunity to see and then practice setting up Wi-Fi on a BlackBerry
10 device.
Note: This tutorial is available in English only.
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Start the tutorial
http://docs.blackberry.com/tutorials/help/en
Delete a saved Wi-Fi network
Your BlackBerry device can store up to 64 saved networks. If you have a lot of saved networks on your
device and you don't use them all, you can delete some to tidy up your Saved Networks screen. Deleting
saved networks that use a hidden SSID can also help preserve battery life.
1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi .
3. Check that the Wi-Fi switch is set to On.
4. Tap .
5. Tap the network that you want to delete.
6. Tap .
Disable or re-enable a saved Wi-Fi network
If you want to stop your BlackBerry device from automatically connecting to a saved Wi-Fi network, but
you don't want to delete the saved network, you can disable the network instead.
1. On the home screen, swipe down from the top of the screen.
2. Tap Wi-Fi.
3. Check that the Wi-Fi switch is set to On.
4. Tap .
5. Tap a network.
• To disable the network, set the Enable Connections switch to Off.
• To re-enable the network, set the Enable Connections switch to On.
Wi-Fi network settings
Usually, you don't need to change your settings for a Wi-Fi network; however, you might need to change
your settings if you have trouble connecting or if you need to connect manually.
The settings that are available for each Wi-Fi network depend on the type of network you're connecting
to. To find out which settings to use, if you're connecting to a home network, see the information that
came with your wireless router; if you're connecting to a work Wi-Fi network, talk to your administrator; if
you're connecting to a hotspot, see the information provided about the hotspot or talk to an employee at
the hotspot who might have details about how to connect.
Password
If the Wi-Fi network is password protected, enter the password.
SSID
The SSID is the name that the network uses to identify itself. Usually, this field is automatically
filled, but if the Wi-Fi network is hidden, you must enter the SSID to connect. and select the
Hidden SSID checkbox.
Security Type
Set the security type that the Wi-Fi network uses. Depending on the network you're trying to
connect to, you might also see Security Sub Type and Inner Link Security.
CA Certificate
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Set the root certificate that your BlackBerry device should use to verify that it's connecting to the
correct Wi-Fi network.
VPN Profiles
To use a VPN Profile when connecting to the network, select the profile that you want to use.
Band Type
This field is set to Dual Band by default. If the Wi-Fi network is dual-band, your device will try to
connect in the 5.0 GHz band unless the signal strength at the 2.4 GHz band is significantly
stronger. If you want to connect to a dual-band network using one band only, choose the band you
prefer.
Auto Obtain IP
In most cases this option should remain checked, but if you need to manually specify an IP
address for your BlackBerry device you can set this switch to OFF and the option to enter an IP
address appears.
Enable IPv6
Set whether the network uses the IPv6 protocol.
Use Proxy
Set this switch to ON if you want to connect to a proxy server. When you select this setting,
additional settings appear. To find out what settings to use, see the information provided for the
proxy server.
Inter-Access Point Handover
If the network spans multiple access points, set whether your device should remain connected
when you move from one access point to another.
Add a VPN profile
You need a Wi-Fi or VPN connection before you can add a new VPN profile.
You might have one or more VPN profiles on your BlackBerry device, depending on the options that your
administrator sets for you.
If you use a work account that is supported by BlackBerry Enterprise Service 10, some VPN profiles
might be automatically added and you don't have to manually add a VPN profile. If you don't see an
option to add a VPN profile, then your administrator has turned off this type of connection.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > VPN > Add.
3. Complete the fields. If you don't have the required information, contact your administrator.
4. Tap Save.
Troubleshooting: Wi-Fi
Troubleshooting wizard: I can't connect to a WiFi network
The troubleshooting wizard guides you through a series of questions and tasks that are intended to help
you solve your Wi-Fi connection issue.
Start the troubleshooting wizard
http://docs.blackberry.com/troubleshooting/wi-fi/en
Note: This troubleshooting wizard is available in English only.
I can't connect to a Wi-Fi network
Start by checking for these basic issues:
• Check that you turned on the connection to the Wi-Fi network. On the home screen, swipe down
from the top of the screen. Verify that the Wi-Fi icon appears blue.
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• Check that you're in a Wi-Fi coverage area. If you're connecting to a home network, see if other
wireless devices are able to connect. If other devices can't connect you might need to reset your
router. If you're connecting to a work Wi-Fi network or a hotspot, talk to your administrator or an
employee at the hotspot.
• Your connection might have timed out. Try connecting again.
• If the Wi-Fi network that you want doesn't appear on the Wi-Fi settings screen, it might be hidden. If
you know the network name, try connecting to the Wi-Fi network manually.
• Check that Mobile Hotspot mode is off. If Mobile Hotspot mode is on, your device can't connect to a
Wi-Fi network.
If none of the suggestions above solve your connection issue, try these more advanced troubleshooting
options:
• Check that the time on your BlackBerry device is synchronized with the network time. If the times are
different, it could prevent your device from connecting (for example, if connecting to the network
requires you to have a certificate on your device, and the certificate has an expiration date).
• If you switched Wi-Fi networks manually, try switching to another Wi-Fi network.
• If your email account is a work account, your device might prevent connections to certain wireless
access points. For more information, contact your administrator.
Still not connected? OK, try the following:
• Check that the settings for the Wi-Fi network are correct. To find out which settings to use, for a
home network, refer to the information that came with your router; for a work Wi-Fi network, talk to
your administrator; for a public hotspot, refer to any information provided for the hotspot or talk to an
employee at the hotspot who might have details about how to connect.
• If you use the Press WPS Button on Router setting in Wi-Fi Protected Setup, check that the Wi-Fi
router uses Wi-Fi Protected Setup, and that it is set to send its profile. Verify that another device is
not also attempting to connect at the same time, and that not more than one Wi-Fi router within
range is set to send its profile. For more information, see the information that came with your router.
• If you use PEAP, EAP-TLS, EAP-FAST, or EAP-TTLS to connect to a Wi-Fi network, check that you
installed the root certificate for the certificate authority server that created the certificate for the
authentication server. The root certificate must be installed on your device before you can connect to
the network. For more information, talk to your administrator.
• If you use EAP-TLS to connect to a Wi-Fi network, check that you installed your authentication
certificate on your device. The authentication certificate must be installed on your device before you
can connect to the network. For more information, talk to your administrator.
• If you need to contact a support representative, you can access diagnostic information by tapping
on the Wi-Fi settings screen. To copy the log information to send to your support representative, in
the Diagnostic Information drop-down list, tap Logs. Tap Copy Logs.
Mobile Hotspot mode
Sharing your Internet connection using Mobile
Hotspot mode
When you use Mobile Hotspot mode your BlackBerry device creates a Wi-Fi network that other Wi-Fi
enabled devices can connect to so that they can use the Internet through your mobile network
connection. This feature lets you connect your devices to the Internet anywhere that your BlackBerry
device has a mobile network connection, but because this feature uses the mobile network, you might
incur high data charges.
On some mobile networks, services such as email and BBM might not be available while the Mobile
Hotspot mode is turned on.
After you set up Mobile Hotspot mode on your BlackBerry device, connecting to the mobile hotspot with
a Wi-Fi enabled device is a lot like connecting to any regular router.
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Before you use Mobile Hotspot mode, read the latest safety and product information at
www.blackberry.com/docs/smartphones.
Use Mobile Hotspot mode to share your
Internet connection
Before you turn on Mobile Hotspot mode, check that your BlackBerry device's connection to the mobile
network is turned on.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > Mobile Hotspot.
3. If you've never used Mobile Hotspot mode before, complete the instructions on the screen. Read the
screens carefully as they provide important information about the Mobile Hotspot feature. Remember
your Mobile Hotspot password for later.
4. Set the Mobile Hotspot switch to On.
5. On the device that you want to connect to the mobile hotspot, proceed as you would if you were
connecting the device to any other Wi-Fi network. You need to know the name of the mobile hotspot
and the password you set during the setup process.
Find your Mobile Hotspot mode settings
You set most of the settings for your mobile hotspot the first time you turn on Mobile Hotspot mode. You
can change these settings later when you aren't in an active mobile hotspot session.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > Mobile Hotspot.
3. Tap
Disconnect a device from your mobile hotspot
After you disconnect a device from your mobile hotspot, if you want to connect the device again you
must start a new session in Mobile Hotspot mode.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > Mobile Hotspot.
3. Tap the name of the device that you want to disconnect from your mobile hotspot.
4. Tap .
Troubleshooting: Mobile Hotspot mode
I can't use my device as a mobile hotspot
• Check that you're connected to the mobile network. If
appears in the upper-right corner of the
home screen, then the mobile network is on and connected.
• Check that your wireless service plan is set up to use Mobile Hotspot mode. If not, you need to
change your service plan before Mobile Hotspot mode can work on your BlackBerry device.
• Your wireless service provider might not allow the use of Mobile Hotspot mode while roaming. For
more information, check your service plan or contact your wireless service provider.
• If you're using your device for work, your organization might not allow the use of Mobile Hotspot
mode. For more information, check with your administrator.
• While roaming, if your wireless service plan supports the use of Mobile Hotspot mode while roaming,
on the Mobile Network settings screen, check that Data services while roaming is turned on.
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I can't connect multiple devices to my mobile
hotspot
Depending on your wireless service plan, you might not be able to connect multiple devices to your
mobile hotspot, or the number of devices you can connect might be less than eight.
Internet tethering
Sharing your mobile network connection using
Internet tethering
Internet tethering allows you to share your BlackBerry device's connection to the mobile network with
one other device, such as a laptop or tablet, so that you can access the Internet on your other device
anywhere that your BlackBerry device can connect to the mobile network.
Additional charges might apply for using Internet tethering. On some networks you can't use some
services on your BlackBerry device, such as email and BlackBerry Messenger, while you use Internet
tethering.
Use Internet tethering to share your Internet
connection
You can tether your BlackBerry device using either a USB cable or a Bluetooth connection.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Network Connections > Internet Tethering.
3. If you've never used Internet tethering before, complete the instructions on the screen. Read the
setup screens carefully as they provide important information about the Internet tethering feature.
4. In the Connect using drop-down list, select USB or Bluetooth.
5. Set the Internet Tethering switch to On.
6. Connect your BlackBerry device to a laptop or tablet using a USB cable or Bluetooth connection.
Troubleshooting: Internet tethering
I can't use Internet tethering
• Check that your BlackBerry device is connected to the mobile network. If
appears in the upperright corner of the home screen, then your device is connected to the mobile network.
• Check that your wireless service plan is set up to use Internet tethering. If not, you need to change
your service plan before you can use Internet tethering.
• If you're using your device for work, your organization might not allow the use of Internet tethering.
For more information, check with your administrator.
• While roaming, on the Mobile Network settings screen, check that Data services while roaming is
turned on.
Bluetooth
Turn on Bluetooth technology
1. On the home screen, swipe down from the top of the screen.
2. Tap .
When Bluetooth technology is on,
turns blue and
appears in the upper-left corner of the screen.
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To turn off Bluetooth technology, tap
Settings and options
again.
Pair and connect with a Bluetooth enabled
device
Before you can connect your BlackBerry device with another Bluetooth enabled device, you must pair
them.
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth.
3. Make sure that Bluetooth technology is on.
4. Your BlackBerry device automatically detects any discoverable devices within range.
• If the device that you want to connect to appears in the Devices list, tap the device name.
Complete the instructions that appear on the screen.
• If the device doesn't appear in the Devices list, it might not be discoverable. Check that the
device is discoverable then try again. If you don't know how to check that the device is
discoverable, consult the documentation that came with the device.
• If the device doesn't appear in the Devices list and you can't connect by making it discoverable,
you might need to initiate pairing from the device. On your BlackBerry device, in the Discoverable
drop-down list, tap On or 2 Minutes. If necessary, enter your BlackBerry device password. Start
the pairing process according to the documentation that came with the device.
Your devices are now ready to share and communicate over the Bluetooth connection. Depending on
the device you paired with, your devices are either connected or ready to connect when you initiate a
Bluetooth related action such as sharing a file.
Rename a paired or saved Bluetooth enabled
device
You can change the name of a paired or saved Bluetooth enabled device as it appears on your
BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth.
3. Make sure that Bluetooth technology is turned on.
4. Touch and hold the device you want to rename.
5. Tap .
6. In the Device Name field, enter the new name for the device.
Disconnect from a paired Bluetooth enabled
device
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth.
3. Touch and hold the device you want to disconnect.
4. Tap .
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Delete a saved Bluetooth enabled device
If you have a long list of saved Bluetooth enabled devices on your BlackBerry device, you can delete the
ones you no longer use to make it easier to find the ones that you do use.
1. From the top of the home screen, swipe down.
2. Tap Bluetooth.
3. Tap and hold a device.
4. Tap .
Pairing your device with a car
The My Car feature lets you connect your BlackBerry device with your car using Bluetooth technology.
When your car and your device are connected, your device might display a customized home screen
and lock screen, and feature special applications in the Car Channel in BlackBerry World.
The first time your device detects a connection with a new Bluetooth enabled car, your device prompts
you to set the car as your car. After you pair the device with your car, the lock screen indicates that the
device is connected to your car, and displays the features that are enabled. You can turn off the My Car
feature on the Bluetooth settings screen by turning off the Bluetooth connection.
Set how Bluetooth enabled car kits access
your messages
Some Bluetooth enabled car kits that support the Message Access Profile (MAP) can allow you to send
and receive messages using voice commands.
For more information about using Bluetooth technology with your car, see the documentation that came
with your car kit.
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth > .
• To change how long your BlackBerry device tries to send messages to the car kit before it times
out, adjust the Message Download Timeout slider.
• To change which accounts your car kit can access, in the Message Access Accounts section,
select or clear the checkbox beside each account.
Let your car kit use your device's network
credentials
In order to use some car kits, you need to turn on rSAP Mode to allow your car kit to use your
BlackBerry device's network credentials.
1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth > .
3. Set the rSAP Mode switch to On.
Automatically establish a Bluetooth
connection when you turn on your device
You might like to keep your BlackBerry device always connected to a Bluetooth enabled device, such as
a headset. You can set your BlackBerry device so that whenever you turn on your BlackBerry device it
automatically reconnects to the last Bluetooth enabled device that it was connected to.
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1. On the home screen, swipe down from the top of the screen.
2. Tap Bluetooth > .
3. Select the Connect to the last device when turned on checkbox.
Supported Bluetooth profiles
Your BlackBerry device is a Bluetooth Smart Ready device, and supports the profiles that follow. If your
device is associated with a work account, your administrator might disable use of a profile.
Profile
Description
Advanced Audio Distribution Profile (A2DP)
This profile allows you to stream audio files from
your BlackBerry device to Bluetooth enabled
devices that support stereo audio such as stereo
headsets, speakers, and car kits.
Audio/Video Remote Control Profile (AVRCP)
This profile allows you to use the buttons on a
Bluetooth enabled headset to perform actions
such as adjusting the volume or playing the next or
previous media file on your BlackBerry device.
Generic Audio/Video Distribution Profile (GAVDP)
This profile allows you to stream audio and video
content from your BlackBerry device to Bluetooth
enabled devices such as music players, stereo
headphones, stereo speakers, laptops and
desktop computers.
Generic Object Exchange Profile (GOEP)
This profile allows you to share files between your
BlackBerry device and a Bluetooth enabled
device.
Human Interface Device (HID)
This profile allows you to connect your BlackBerry
device to Bluetooth enabled devices such as a
keyboard or mouse.
Hands-Free Profile (HFP)
This profile allows you to connect your BlackBerry
device to Bluetooth enabled headsets that support
the Hands-Free profile. This profile can support
voice dialing.
Message Access Profile (MAP)
This profile allows you to use a Bluetooth enabled
car kit with your BlackBerry device to notify you of
new messages. This profile can also help you read,
delete, browse, compose, and send messages.
Object Push Profile (OPP)
This profile allows you to send files, such as
pictures, contacts, or events, to a Bluetooth
enabled device.
Personal Area Networking - User/Network Access
Point (PAN - U/NAP)
This profile allows you to use your BlackBerry
device as a modem when it's connected to a
Bluetooth enabled computer.
Phonebook Access Profile (PBAP)
This profile allows you to use a Bluetooth enabled
car kit to access contact information on your
BlackBerry device, for example, to allow the car kit
to place a call to a contact or display a caller
name.
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Profile
Description
SIM Access Profile (SAP)
This profile allows you to connect your device to
devices that run on a GSM network, such as a car
phone, and extend SIM card functionality to the
device.
Serial Port Profile (SPP)
This profile allows you to connect your device to
Bluetooth enabled devices that support desktop
connectivity, wireless bypass, and data transfer.
Device Identification Profile (DIP)
This profile allows Bluetooth enabled devices to
access information about your BlackBerry device
model to support plug and play features, such as
automatically downloading required drivers.
Troubleshooting: Bluetooth
I can't pair with a Bluetooth enabled device
• Check that your BlackBerry device is compatible with the Bluetooth enabled device. For more
information, see the documentation that came with the Bluetooth enabled device.
• If your Bluetooth enabled device requires a passkey and you don't know what the passkey is, check
the documentation that came with your Bluetooth enabled device. Sometimes the passkey is set to
0000 until you change it. If you don't know what the passkey is, try 0000.
• If your BlackBerry device doesn't detect the Bluetooth enabled device that you want to pair with, try
making your BlackBerry device discoverable for a short period of time. On the home screen, swipe
down from the top of the screen. Tap Bluetooth. In the Discoverable drop-down list, tap On or 2
Minutes. If necessary, enter your BlackBerry device password. Start the pairing process according to
the documentation that came with the device.
• If the Bluetooth enabled device uses a battery, connect the device to a power source and then try
again. Depending on the device, if the battery power level is too low the device might still operate but
be unable to pair.
• If Mobile Hotspot mode is turned on, verify that you're trying to connect to a Bluetooth enabled
device that uses the Handsfree, Serial Port, or Personal Area Network profiles.
I keep losing the connection with my Bluetooth
enabled car kit
• Check that your car kit is using the latest software version that is available. For more information
about your car kit's software version, see the documentation that came with your car kit.
• Move your BlackBerry device to another location in your vehicle or turn your device to face another
direction. The location of your device's antenna in relation to your car kit's Bluetooth antenna may
affect the Bluetooth connection.
NFC
What is NFC?
The NFC feature might not be available, depending on your wireless service provider, your
administrator's settings, and your BlackBerry device model.
NFC is a short-range wireless technology that's designed for easily sharing content and information
without having to use pairing information.
Depending on the applications you have installed on your device and the NFC compatibility of other
devices, there can be many interesting ways to use NFC. Here are a few possibilities:
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Simultaneously exchange contact cards with a new friend or business acquaintance.
Pass a picture to your friend.
Pay for your bus or subway ride.
Pay for your morning coffee without taking out your wallet.
Grab a coupon from a poster you see on the street.
Gain access to your building when you get to work.
Send a webpage you're viewing to a friend.
Add a friend to your BBM contacts.
Copy smart tag information to an NFC tag.
These are just a few of the things you can do with NFC. For more, play with NFC on your device, be
creative, and see what you can do.
Turn on NFC
The NFC feature might not be available, depending on your wireless service provider, your
administrator's settings, and your BlackBerry device model.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > NFC.
3. Set the NFC Connectivity switch to On.
Send a file using NFC
The NFC feature might not be available, depending on your wireless service provider, your
administrator's settings, and your BlackBerry device model.
With NFC you can exchange many kinds of files, including pictures, music, contact info, and even
webpages, between your BlackBerry device and other NFC-enabled devices.
1. Depending on how many files you want to send, on your BlackBerry device do any of the following:
• To send a single file, find and open a file.
• To send multiple files, find and highlight the files that you want to send. Tap
> NFC.
2. Align the back of your BlackBerry device with an NFC-enabled device.
3. If necessary, tap Send.
Tip: In most cases, you can exchange files between two NFC-enabled BlackBerry devices
simultaneously. This functionality is really handy if you're trying to exchange contact information saved in
the Smart Tags app.
Find your NFC settings
You can set whether your BlackBerry device prompts you before sending or receiving files. You can also
set when your device can be used for doing things such as making credit card payments or providing
access credentials to get into a building.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Network Connections > NFC.
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Software Updates
How do I update the software on my
BlackBerry 10 device?
Software updates might not be available to you depending on your region and wireless service provider.
You should regularly create and save a device backup file on your computer, especially before you
update any device software. Maintaining a current backup file on your computer might allow you to
recover device data if your BlackBerry device is lost, stolen, or corrupted by an unforeseen issue.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Software Updates.
3. Tap Check for Updates.
You can also update your device software using BlackBerry Link. For more information, see the Help
documentation for BlackBerry Link.
Language
Change your display language
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input.
3. In the Language drop-down list, tap the language that you want to use.
Change your typing language
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input.
3. Tap Input Languages > Add/Remove Languages.
4. Select the checkbox beside the languages that you want to enable.
Tip: If you need to switch input languages often, try turning on Language detection on the Input
Languages screen. When you enable this option, your device will automatically detect which of up to
three different languages you're using.
Change your keyboard language
1. On the keyboard, touch and hold .
2. Tap the language you want to type in on your keyboard.
Change your voice input language
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input.
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3. Tap Voice Dictation.
4. In the Language drop-down list, tap the language you want to use.
Keyboard and typing
Keyboard and typing at a glance
Home screen shortcuts
You can use your BlackBerry Keyboard with Instant Action to quickly perform a number of tasks when
you type certain commands in the search field. You can use home screen shortcuts to make a call, send
email or text messages, start a BBM chat, update your Facebook status, post a tweet or a LinkedIn
update, find a location in the Maps app, play music, or add notes and tasks to BlackBerry Remember.
Make a call
1. On the home screen, tap .
2. Type call and the name or number of the person that you want to call. For example, you can type
call Ian or call 5195550100.
3. Beneath Actions, tap the action that you want to perform.
Send an email
1. On the home screen, tap
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2. Type email and the name of the contact that you want to send your email to. For example, you can
type email Tanya McPherson.
3. Beneath Actions, tap the action that you want to perform.
Send a text message
1. On the home screen, tap .
2. Type text and the name or number of the person that you want to send a text message to. For
example, you can type text Blake or text 5195550100.
3. Beneath Actions, tap the action that you want to perform.
Start a BBM chat
1. On the home screen, tap .
2. Type BBM and the name of the person that you want to start a chat with. For example, you can type
BBM Megan Ball.
3. Beneath Actions, tap the action that you want to perform.
Update your Facebook status
1. On the home screen, tap .
2. Type Facebook and your status update. For example, you can type Facebook heading to the
car show today.
3. Beneath Actions, tap the action that you want to perform.
Post a tweet
1. On the home screen, tap .
2. Type tweet and your tweet. For example, you can type tweet loving the weather lately.
3. Beneath Actions, tap the action that you want to perform.
Post a LinkedIn update
1. On the home screen, tap .
2. Type LinkedIn and your update. For example, you can type LinkedIn really enjoyed the
training session today.
3. Beneath Actions, tap the action that you want to perform.
Add a note to BlackBerry Remember
1. On the home screen, tap .
2. Type note and the contents of your note. For example, you can type note pick up milk on
the way home.
3. Beneath Actions, tap the action that you want to perform.
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Add a task to BlackBerry Remember
1. On the home screen, tap .
2. Type task and the contents of your task. For example, you can type task prepare for the
meeting tomorrow.
3. Beneath Actions, tap the action that you want to perform.
Find a location in the Maps app
1. On the home screen, tap .
2. Type Map and type any of the following:
A favorite place that you've added to the Maps app. For example, you can type Map home.
A contact's name. For example, you can type Map Megan Ball.
A point of interest. For example, you can type Map coffee shop.
An address. For example, you can type Map 175 Columbia St. West, Waterloo,
Ontario.
• A city name. For example, you can type Map New York City
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3. Beneath Actions, tap the action that you want to perform.
Play music
1. On the home screen, tap .
2. Type Play and a song name, album name, artist, or playlist name. For example, type Play
classic rock playlist .
3. Beneath Actions, tap the action that you want to perform.
Creating custom text shortcuts
Word substitution lets you create your own text shortcuts so that when you enter a shortcut your
BlackBerry device replaces the shortcut with a full word or phrase.
Tip: Word substitution is sometimes known as autotext.
Turn on word predictions
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input > Prediction and Correction.
3. Set the Show Predictions switch to On.
Add a new text shortcut
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input > Prediction and Correction > Word Substitution.
3. Tap
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Change or delete a text shortcut
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input > Prediction and Correction > Word Substitution.
3. In the Substitution List section, tap a word substitution entry.
Clear the learned words list
The BlackBerry Keyboard learns words and phrasing based on your usage to predict the next word you
write. You can clear the word list used for word suggestions with the following steps:
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input > Prediction and Correction.
3. Tap Clear Learned Words.
Note: As you continue to type, the learned word list is regenerated unless you set the Learn New
Words switch to Off on the Prediction and Correction screen.
Show the keyboard
Using two fingers, swipe up from the bottom of the screen.
Tip: To hide the keyboard, tap the screen outside a text entry field. If you want to hide the keyboard and
there's nowhere to tap on the screen, swipe two fingers down from the top of the keyboard.
Delete a word
Swipe one finger back across the keyboard.
Note: If you type in a right-to-left language, swipe from left to right.
Typing on the Keyboard
Type an accented character
1. On the BlackBerry Keyboard, touch and hold the letter that you want to add the accent to.
2. When accented characters appear above the letter, slide your finger onto the accented character that
you want to type.
3. Lift your finger.
first. Or, when your finger is on the accented
Tip: To type an uppercase accented character, tap
character that you want to type, if you pause before you lift your finger the accented character changes
to uppercase.
Type a symbol or number
1. On the lower-left side of the BlackBerry Keyboard, tap the Symbol key. The appearance of this key
varies depending on the language that you're typing in.
2. Tap the symbol or number that you want to type.
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3. If you don't see the symbol you want, touch and hold a related symbol. Slide your finger onto the
to see all the remaining symbols.
symbol you want to type or tap
Type an uppercase character
1. On the BlackBerry Keyboard, tap
2. Tap a letter.
Tip: To turn on CAP lock, touch and hold
Type faster with automated assistance
settings
You can change your typing settings to help you type faster on your BlackBerry Keyboard. Keyboard
feedback provides an audible indication of your typing progress. In addition, you can change your
key twice
settings so that your device automatically capitalizes new sentences, or so that tapping the
inserts a period.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input > Prediction and Correction.
3. Tap the settings that you want to change.
Cut, copy, and paste text
1. To highlight text, touch and hold the text. To change your selection, move the cursor indicators.
2. Do one of the following:
• To copy the text, touch and hold the highlighted text. Tap .
• To cut the text, touch and hold the highlighted text. Tap .
3. To paste the text, touch and hold where you want to paste the text. Tap
Selecting word suggestions that
appear while you type
Your BlackBerry device is designed to learn what you tend to say and where in a sentence you tend to
say it. Your device uses this information to try to predict what word you might type next and displays
suggested words on the BlackBerry Keyboard. You can then use flick typing to quickly select a
suggested word, by placing your finger just below the word and flicking it up towards the message
screen.
Select a suggested word
To use a word that appears on the BlackBerry Keyboard, place your finger just below the word and
flick it up onto the screen.
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Change where word suggestions appear
By default, word suggestions appear on the BlackBerry Keyboard so that you don't have to look above
where you're typing to see the suggestions. If you have difficulty selecting the suggestions, or you find
the Keyboard looks cluttered, you can set the suggestions to appear above the Keyboard instead.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input > On-Screen Keyboard.
3. In the Portrait Mode and Landscape Mode drop-down lists, choose how you want the word
suggestions to appear.
• To have word suggestions appear above the Keyboard, tap In-Column.
• To have word suggestions appear on the Keyboard, tap In-Letter.
• To turn off word suggestions, tap Off.
When you set word suggestions to appear above your Keyboard, you can use the suggestion by flicking
up from anywhere directly beneath the word you want to use.
Spell check
Turn on spell check
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input > Spell Check.
3. Set the Spell Check switch to On.
Accept spelling suggestions
If spell check is turned on, spelling mistakes are underlined in red as you type.
Tap the underlined word.
• To accept a spelling suggestion, tap the suggested word.
• To add the word to your personal dictionary, tap Add to Dictionary.
Change spell check settings
You can change spell check settings, such as whether to check the spelling of acronyms, whether to
correct the casing of words, and so on.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input > Spell Check.
3. Tap the settings that you want to change.
Edit your personal dictionary
When you use spell check you can add words that are marked as incorrect to a custom dictionary on
your BlackBerry device so that spell check recognizes them as being correct. The words that you add to
your personal dictionary can be edited at any time.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input > Spell Check > Edit Personal Dictionary.
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• To add a new word to your personal dictionary, tap .
• To edit a word that's already in your personal dictionary, tap the word.
• To delete a word from your personal dictionary, tap . Tap
next to the word that you want to
delete.
Change Keyboard, input, or typing
settings
You can personalize your typing experience by changing the BlackBerry Keyboard, input, or typing
settings on your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Language and Input.
Troubleshooting: Keyboard and typing
I can't show the Keyboard
If your BlackBerry device is connected to another input device such as a Bluetooth enabled keyboard
then you might not be able to show the BlackBerry Keyboard.
To show the Keyboard, disconnect the other input device and try again.
Battery and power
Turn off your device
Press and hold the Power/Lock key on the top of your BlackBerry device.
Put your device in standby mode
When you put your BlackBerry device in standby mode, the device screen backlight turns off and the
screen locks. Wireless connections and clock alarms aren't affected.
Press the Power/Lock key on the top of your device.
To wake up your device, swipe up from the bottom of the device screen.
Restart or reset your device
If your BlackBerry device is running slower than usual or not responding, turning off and turning back on
your device might help to solve the problem.
Do one of the following:
• To restart your device, press and hold the Power/Lock key on the top of your device. Tap
• To reset your device, press and hold the Power/Lock key for ten seconds.
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Battery and charging icons
The battery power level icons appear at the top of the home screen on your BlackBerry device.
The battery is charging.
The battery is fully charged.
The battery isn't charging because the power
source isn't providing enough power. Use the
charger that came with your BlackBerry device to
charge the battery.
The battery charge is low, and your wireless
connections might turn off to conserve power. If
the battery charge gets too low, your device might
turn off. Save any work in progress and charge
your device.
There is a problem with the battery, and the
battery might need to be replaced. Only use a
battery that is approved by BlackBerry for your
device model.
Check your battery power level
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > About.
3. In the Category drop-down list, tap Hardware.
4. To view the percentage of remaining battery power, see the Battery section.
Charge your device
Before you start using your BlackBerry device, you should charge the battery that came with your device
as the battery isn't fully charged.
Charge your device using the charger provided by BlackBerry in the box that your device came in. You
can also charge your device using a USB cable connected to a computer, but charging might take
longer.
CAUTION: Other chargers might not provide adequate power and might damage your device.
Plug the charger into a power outlet and connect the cable to your device using the USB port.
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Tips: Charging your device
Your BlackBerry device uses a lithium-ion battery. To maximize your use of this type of battery, when
possible, do the following:
• Charge your device for an extended period of time rather than charging in small increments, for
example, charging for less than 15 minutes.
• Avoid using your device while it is charging, to help it charge faster.
• Charge your device often, even when the battery charge isn't low.
• Avoid leaving your device in extremely hot or cold places, such as on a vehicle dashboard.
• Avoid leaving your device turned off with a low battery power level for an extended period of time.
LED and battery notifications
A solid red LED can indicate that your BlackBerry device is turning on or restarting.
A flashing yellow LED can indicate that the battery power level is low and your device is charging.
A solid green LED can indicate that your device is plugged into a charger and that charging is complete.
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Battery safety
You should only use the battery that BlackBerry specifies for use with your particular BlackBerry device
model. If you use any other battery, you might invalidate any warranty provided with your device.
CAUTION: There is a risk of explosion if the battery is replaced with an incorrect battery type.
Device and battery disposal
Please recycle your BlackBerry device and battery in accordance with your local regulations. Do not
dispose of either your device or battery in a fire. Your device or battery should not be placed in
household waste bins.
For information about returning your device to BlackBerry for recycling and safe disposal, from a
browser on your computer visit www.blackberry.com/recycling. The recycling and trade-up program is
available only in certain areas.
BlackBerry and environmental sustainability
BlackBerry is committed to reducing the environmental impact of BlackBerry products. To learn more
about the sustainability efforts at BlackBerry, visit http://www.rim.com/company/corporateresponsibility/product_sustainability.shtml.
Frequently asked questions: Battery
and power
How can I extend battery life?
Battery life varies depending on how you use your BlackBerry device. To help battery power last longer,
try any of the following:
Dim the screen
Prolong battery life by changing your device settings to dim the screen. To adjust the screen brightness,
choose a dark colored wallpaper, or change the screen lock timeout.
On the home screen, swipe down from the top of the screen. Tap
Settings > Display.
Decrease volume
Turn down the device volume with the volume keys on the right side of your device.
To adjust other volume settings, on the home screen, swipe down from the top of the screen. Tap
Settings > System Volume or Notifications.
Close apps
Increase how long a single charge lasts by closing any apps or features that you finished using so that
they aren't continuously running in the background. Some features consume more battery power than
others and should be closed or turned off when not in use. For example, the camera, the BlackBerry
Browser, Voice Control, GPS, and Bluetooth technology.
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Turn off connections
If your device is out of a network coverage area, turn off the connection so that your device doesn't
continuously search for a network signal.
To turn off or change network connections, on the home screen, swipe down from the top of the screen.
Tap
Settings > Network Connections.
Update your software
You'll often gain a boost in power savings by using the latest version of BlackBerry Device Software. If a
software update is available for your device, a notification appears in BlackBerry Hub.
Use a media card
Reduce power usage by keeping less data on your device. Save data to a media card instead of your
device storage.
Turn off the camera flash
Conserve more power by turning off the camera flash when taking pictures.
Tip: Like most electronic devices, your device battery will drain less quickly if you keep it out of the sun
and other hot places, keep the contacts clean, and charge it regularly. Avoid leaving your device turned
off with a low battery power level for an extended period of time.
Accessibility
Customize your accessibility settings
You can customize your BlackBerry device to help suit your needs. For example, you can magnify the
screen, use your hearing aid with your device, and change the font size.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accessibility.
3. Change your settings.
Turn on Magnify mode
You can use Magnify mode to enlarge the information on your BlackBerry device screen. You can zoom
in to or zoom out from the screen, even if you use an application that doesn't normally support zooming.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accessibility.
3. Set the Magnify Mode switch to On.
The information on the screen immediately appears larger.
4. To move around the magnified screen, use two fingers to move the screen in whatever direction you
want to go.
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Customize the magnification level
When you use Magnify mode, you can customize the level of magnification on the screen. To adjust the
magnification without leaving your current screen, in magnification mode do one of the following:
• To increase the magnification, zoom in by sliding your fingers apart.
• To decrease the magnification, zoom out by sliding your fingers together.
If you reach the maximum magnification, your BlackBerry device vibrates.
Temporarily turn off Magnify mode
There may be times when you want to temporarily turn off the magnification of your screen to see the
whole screen at once, and then turn on Magnify mode again to continue what you were doing. To
temporarily turn off Magnify mode:
• Using two fingers, swipe down from the top of the screen.
To turn on Magnify mode again, repeat the above step
Change your font size
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Display.
3. In the Font Size drop-down list, tap the size of font that you want to use.
Turn on Hearing Aid mode
This feature might not be supported depending on your BlackBerry device model.
Hearing Aid mode is designed to improve the compatibility of your device with your hearing aid. When
you have Hearing Aid mode turned on,
appears on the Status bar.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accessibility > Hearing Aid Settings.
3. Set the Hearing Aid Mode switch to On.
Turn on TTY support
The TTY device that you want to connect to your BlackBerry device must operate at 45.45 bps.
TTY support is designed to allow your device to connect with an external TTY device that converts
received calls to text.
If your TTY device is designed for use with a 2.5-mm headset jack, you must use an adapter accessory
to connect your TTY device to your device. To get an adapter accessory that BlackBerry has approved
for use with your device, visit www.shopblackberry.com.
1. Connect a TTY device to your device according to the instructions that came with your TTY device.
2. In the Phone app, swipe down from the top of the screen.
3. Tap
> TTY.
4. Set the TTY switch to On.
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Turn on or turn off the BlackBerry
Screen Reader
The BlackBerry Screen Reader provides text-to-speech (TTS) interaction with the display on your
BlackBerry smartphone.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accessibility.
3. Tap Screen Reader.
4. Set the Screen Reader switch to On.
5. Tap to select Continue, then double tap to proceed.
If you don't want to see this verification message each time you turn on the BlackBerry Screen
Reader, turn off the Confirmation Message option in the screen reader settings.
You can also quickly turn on the BlackBerry Screen Reader by triple-pressing the Power key. If you don't
want to be able to turn on the BlackBerry Screen Reader in this way, you can turn off the Enable using
triple tap option in the screen reader settings.
To turn off the BlackBerry Screen Reader, triple-press the Power key.
BlackBerry Screen Reader settings
Turn on or turn off the Dark Screen mode
If you are using the BlackBerry Screen Reader, you can add privacy and conserve battery life using Dark
Screen mode. This mode turns the screen display backlighting down to 10% brightness.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accessibility.
3. Tap Screen Reader.
4. Set the Dark Screen Mode switch to On.
Adjust the volume, speed, and pitch
You may want to increase the speed of the BlackBerry Screen Reader when you're surfing the Internet,
or slow it down when you're getting instructions. You might want to increase the volume when you're
outside, or decrease it when you're at home or in a quieter space. You might also want to adjust the
pitch to make the reader easier to understand. The BlackBerry Screen Reader lets you adjust the
volume, speed, and pitch of the reader to provide a personalized experience for any situation.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accessibility.
3. Tap Screen Reader.
4. Move the Volume, Speed, and Pitch sliders.
Adjust the verbosity
There are times when you need all the information you can get. In those instances, set the verbosity of
BlackBerry Screen Reader to high. Once you get more familiar with the device, you can change the
verbosity to low to include less information.
1. On the home screen, swipe down from the top of the screen.
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2. Tap
Settings > Accessibility.
3. Tap Screen Reader.
4. Tap Verbosity.
5. In the drop-down list, tap High or Low.
Turn on the Silent on Calls setting
No one wants to be interrupted when on a phone call. The Silent on Calls setting prevents the
BlackBerry Screen Reader from reading back information while you're on a call.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accessibility.
3. Tap Screen Reader.
4. Set the Silent on Calls switch to On.
Turn on or turn off Keyboard Echo
Make sure you're saying what you think you are saying. The Keyboard Echo feature reads information
back to you when you're typing in a text field.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accessibility.
3. Tap Screen Reader.
4. Tap Keyboard Echo.
5. In the drop-down list, tap None, Characters, Words, or Characters and Words.
Change the language that the BlackBerry
Screen Reader uses
If you speak more than one language, your BlackBerry Screen Reader can, too. You can quickly change
the TTS language if you're reading web content or email in a different language than the preferred
language that you set for your BlackBerry device.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accessibility.
3. Tap Screen Reader.
4. In the TTS Language drop-down list, tap a language.
BlackBerry Screen Reader gestures
The BlackBerry Screen Reader uses a combination of gestures that are used in other apps on your
BlackBerry device and gestures that are specific to the BlackBerry Screen Reader. Gestures that start at
the edges of the screen (such as swiping down from the top to access Settings or swiping up from the
bottom to minimize an app) are the same in the Screen Reader app as they are in all other apps.
However, there are additional gestures that will help you navigate when the BlackBerry Screen Reader is
turned on.
Note: There are also additional gestures used in specific apps, such as the BlackBerry Calendar app,
the Phone app, BlackBerry Hub and on the home screen.
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Task
Gesture
Set and speak the point of regard
Note: A point of regard can be a field, button,
selection area, link, application, paragraph,
sentence, word, title, image, or any other display
feature.
Tap with one finger.
Access Discovery mode
Tap and hold with one finger, then move your
finger. The point of regard is set to the object
Note: Discovery mode enables you to interact with under your finger.
points of regard, such as letters, words, buttons,
links, menu items, and pictures. These points of
regard are highlighted on the display.
Read description of the point of regard
Tap with two fingers.
Activate a point of regard
Double-tap with one finger.
Note: When you activate a point of regard, you are
indicating that you want to interact with that part
of the display.
Select an item
Triple-tap with one finger.
Press and hold
Double-tap and hold.
Navigate to the previous or next point of regard
Swipe left with one finger to go to the next point;
swipe right with one finger to go to the previous
point.
Pan or scroll a list
Swipe up with two fingers to scroll toward the top;
swipe down with two fingers to scroll toward the
bottom.
Go to the top or bottom of a display area
Swipe up with two fingers and hold to go to the
top; swipe down and hold with two fingers to scroll
to the bottom.
Change slider value
Swipe up with one finger to increase the slider
value; swipe down with one finger to decrease the
slider value.
Move to the previous or next section of text (such Swipe left with one finger to go to the previous text
as a character, word, line, sentence, or paragraph) or content; swipe right with one finger to go to the
or web content (such as headings and links).
next text or content.
Change the text or web content size
Swipe up with one finger while in the content to
increase the size; swipe down with one finger
while in the content to decrease the size.
Move left, right, up, or down
Swipe left, right, up, or down with three fingers.
Stop the BlackBerry Screen Reader from reading
that point of focus
Swipe down and then to the left with one finger.
Perform the default action of the application (such Double-tap with two fingers.
as take a picture with the Camera app, or start and
stop a video in the Video app)
Mute the BlackBerry Screen Reader
Swipe down and to the left with two fingers.
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Task
Gesture
Read the time and date
Quickly swipe down and then slide up with one
finger.
Read the status bar information (including battery
and radio connectivity)
Quickly swipe up and then slide down with one
finger.
Using BlackBerry Screen Reader Quick Settings
mode
With the Quick Settings mode, you can change frequently changed settings and access additional
BlackBerry Screen Reader features. When you enter Quick Settings mode, you have 3 seconds to
complete a task. If you don't complete a task, the device automatically exits the mode, and vibrates
briefly to notify you. When you enter Quick Settings mode, a vertical list of tasks appears. You can use
the following gestures to interact with the list.
Task
Gesture
Access Quick Settings mode
Swipe down and to the right with one finger
Select an item
Tap with one finger. After the selection is made,
the device exits Quick Settings mode.
Switch on or switch off an item
Tap with one finger to turn on or turn off the
switch. After 3 seconds, the device automatically
exits Quick Settings mode.
Select an item from a list
Tap with one finger to move between the choices.
Each tap moves you to the next choice. When you
get to the last item in the list, the next tap returns
to the top of the list. After 3 seconds, the device
automatically exits Quick Settings mode.
Select an item from a list using Discovery mode
Tap and hold with one finger. Drag the finger up or
down the list, then tap with a second finger to
select a list item. The device does not
automatically exit Quick Settings mode.
Change speech volume
Swipe up with one finger to increase the volume.
Swipe down with one finger to decrease the
volume.
Change speech verbosity
Tap with one finger to change the verbosity level.
Levels to choose from are either High or Low.
Change speech speed
Swipe left with one finger to decrease the speech
rate. Swipe right with one finger to increase the
speech rate.
Rewind speech
Swipe up and down to replay the last ten spoken
items.
Spell the word
Swipe left to spell the last item spoken letter by
letter. Swipe right to phonetically spell the last item
(for example, Alpha, Bravo, and so on). Spelling
can also be used with Rewind to spell the last ten
spoken items.
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Using BlackBerry Screen Reader gestures in
the BlackBerry Calendar, Phone app, and
BlackBerry Hub
There are specific BlackBerry Screen Reader gestures you can use in the BlackBerry Calendar app.
Task
Gesture
Move to the next day, week, or month
Swipe to the right with three fingers.
Move to the previous day, week, or month
Swipe to the left with three fingers.
There are specific BlackBerry Screen Reader gestures you can use in the Phone app.
Task
Gesture
Answer a phone call
Double-tap with two fingers on the incoming call
screen.
Ignore a phone call
Double-tap and hold with two fingers on the
incoming call screen.
Hang up the phone
Double-tap and hold with two fingers anywhere on
the device screen.
There is a specific BlackBerry Screen Reader gesture you can use in the BlackBerry Hub.
Task
Gesture
Delete the user-friendly form of an email address
from the To or CC fields of messages.
Tap to select the address, then swipe to the left
with three fingers.
Using the BlackBerry Screen Reader on the
home screen
When you're on the home screen, you can use these additional BlackBerry Screen Readergestures.
Task
Gesture
Switch between the work and personal
workspaces
Swipe down near the right side of the screen using
three fingers.
Minimize the application and show your Active
Frames
Swipe up from the bottom. This is the same as the
gesture used outside the BlackBerry Screen
Reader.
Close an Active Frame
Tap and hold with one finger, then move your
finger to the app. The point of regard is set under
your finger. Then, double-tap with two fingers to
close the app.
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Task
Gesture
Delete an app on the home screen
Tap with one finger to select the item you want to
delete. Tap and hold with one finger to enter the
home screen delete mode. Double-tap with two
fingers to delete the app.
Using BlackBerry Screen Reader gestures with
the BlackBerry Keyboard
The BlackBerry Screen Reader uses a few additional gestures with the BlackBerry Keyboard.
Task
Gesture
Switch the keyboard layout
Swipe down with one finger.
Accept word prediction
Swipe up with one finger.
Delete a word (for languages that read left to right) Swipe from right to left with two fingers.
Delete a word (for languages that read right to left) Swipe from left to right with two fingers.
Turn on Closed Captions
Closed Captions displays text on your BlackBerry device screen when you play video files that support
closed captioning.
1. On the home screen, swipe down from the top of the screen.
2. Tap
Settings > Accessibility.
3. Set the Closed Captions switch to On.
BlackBerry Link features on your
device
About BlackBerry Link features on
your device
If you have BlackBerry Link on your computer, you can use your BlackBerry device to:
• View and delete files that are stored on your computer.
• Sync your music, pictures, videos, and documents between your device and your computer.
To download the latest version of BlackBerry Link to your computer or to transfer data to a new device,
visit www.blackberry.com/BlackBerryLink.
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Working with files stored on your
computer
Access files stored on your computer
If you are running the latest version of BlackBerry 10 OS, you can use your BlackBerry device to view
and delete music, pictures, videos, and documents on your computer. To use this feature, BlackBerry
Link must be open on your computer, and associated with your BlackBerry ID.
In BlackBerry Link on your computer, you can specify the folders that you want to access.
1. Connect your device to a wireless network. For example, a Wi-Fi network.
2. In the File Manager app, tap . If BlackBerry Balance is enabled on your device, use the File
Manager app in your personal space.
3. Tap the computer that you want to access.
Tip: Check your computer settings or connect your computer to a power source to prevent your
computer from entering sleep mode or turning off.
Edit or delete a file
Do one of the following:
• To edit a file that's stored on your computer, tap the file. If your BlackBerry device supports
editing the file, tap
Tip: If you save your changes in the default location, the
icon indicates when BlackBerry Link is
syncing the file and overwriting the original version on your computer.
• To permanently delete a file that's stored on your computer, touch and hold a file. Tap
Copy a file to your device
After you save a file that's stored on your computer to your BlackBerry device, you can view the file even
when you're not connected to the Internet.
1. Touch and hold a file that's stored on your computer.
2. Tap .
3. Navigate to where you want to save the file. For example, on your media card.
4. Tap Paste.
If BlackBerry Link syncs your device and computer files, you might have two versions of the file on your
computer (the original file and the version that you saved to your device). Make sure that you open the
version that you last edited before making additional updates to the file.
View paired computers
Your BlackBerry device can be connected to up to ten computers using BlackBerry Link.
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > BlackBerry Link.
Tip: To access your computer files over the mobile network, change the Use Mobile Network switch to
On.
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To remove a computer from the list, touch and hold a computer. Tap
Settings and options
Troubleshooting: BlackBerry Link
I can't access files on my computer
To access your computer files using your BlackBerry device, BlackBerry Link must be open on a
computer that's connected to the Internet.
If you don't see your computer as a source in the File Manager app, try the following:
1. Minimize File Manager and verify that you don't see
on the app. If you see this icon, use the File
Manager app in your personal space.
2. On the home screen, swipe down from the top of the screen.
3. Verify that your device is connected to a wireless network.
4. Tap Settings. Do the following:
• In the BlackBerry ID section, verify that you are signed in using the same BlackBerry ID as on your
computer.
• If your device is connected to a mobile network instead of a Wi-Fi network, in the BlackBerry Link
section, change the Use Mobile Network switch to On.
• In the BlackBerry Link section, verify that the BlackBerry Link switch is set to On.
If you still can't see your computer files, try any of the following from your computer:
• Verify that your computer is turned on and not in sleep mode.
• Verify that the files you want to access are in the location that is specified in BlackBerry Link.
• Some work or public networks might prevent you from accessing your files on your device. Try
connecting to a different network and try again.
For more troubleshooting information, see the help in BlackBerry Link on your computer.
I have duplicate contact and calendar entries
If you imported contact and calendar entries using BlackBerry Link, you might see duplicate entries on
your device after syncing your device and computer.
You can remove duplicates by merging contacts on your device and deleting duplicates in your address
book, or by clearing your local data on your device.
To remove duplicate contact and calendar entries by deleting your local device data, do the following:
1. On the home screen, swipe down from the top of the screen.
2. Tap Settings > Accounts.
3. Tap .
4. Tap Clear Local Calendar and Clear Local Contacts.
CAUTION: Clearing your local data will permanently delete any contact or calendar entries that you
saved just locally to your device.
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Legal notice
Legal notice
©2013
BlackBerry. All rights reserved. BlackBerry® and related trademarks, names, and logos are the
property of BlackBerry Limited and are registered and/or used in the U.S. and countries around the
world.
Adobe and Flash are trademarks of Adobe Systems Incorporated. Android, Gmail, and YouTube are
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This documentation including all documentation incorporated by reference herein such as
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This documentation might contain references to third-party sources of information, hardware or
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The information provided in this guide is applicable to the following smartphone models:
RGE111LW
RGF111LW
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