Business Machines SY3W26629DX User Manual ThinkPad X22 Service Troubleshooting Guide

International Business Machines Corporation ThinkPad X22 Service Troubleshooting Guide

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ThinkPad X22 Service &

Troubleshooting Guide

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note

Before using this information and the product it supports, be sure to read the general information under

“Safety information” on page v, and “Appendix. Product warranty and notices” on page 31.

First Edition (May 2001)

The following paragraph does not apply to the United Kingdom or any country where such provisions are

inconsistent with local law:

INTERNATIONAL BUSINESS MACHINES CORPORATION PROVIDES THIS PUBLICATION ″AS IS″WITHOUT

ANY WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE

LIMITED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not

allow disclaimers or express or implied warranties in certain transactions; therefore, this statement may not apply to

you.

This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the

information herein; these changes will be incorporated in new editions of the publication. IBM may make

improvements or changes in the products or the programs described in this publication at any time.

Requests for technical information about IBM products should be made to your IBM Authorized Dealer or your IBM

Marketing Representative.

— Documentation related to restricted rights — Use, duplication, or disclosure is subject to restrictions set forth in

GSA ADP Schedule Contract with IBM Corp.

US Government Users Restricted Rights – Use, duplication or disclosure restricted by GSA ADP Schedule Contract

with IBM Corp.

Contents

Safetyinformation..........v

Finding information with Access ThinkPad xi

Chapter 1. System overview ......1

Features..............1

Specifications ............2

Caring for your computer ........3

Be careful about where you work ....3

Be gentle with your computer .....3

Carry your computer properly .....4

Handle storage media and drives properly 4

Take care in setting passwords .....4

Otherimportanttips ........4

Cleaning your computer .......5

Chapter 2. Solving computer problems . . 7

Replacingtheharddiskdrive......7

Using the BIOS Setup Utility .......8

Testing your computer .........9

Recovering pre-installed software .....10

Solvingcomputerproblems.......12

Troubleshooting..........12

Chapter 3. Getting service.......27

Getting help on the Web ........27

Getting help by fax .........28

Calling IBM ............28

Appendix. Product warranty and notices 31

WarrantyStatements.........31

IBM Statement of Limited Warranty for

United States, Puerto Rico and Canada

(Part1-GeneralTerms).......31

IBM Statement of Warranty Worldwide

except Canada, Puerto Rico, Turkey and

United States (Part 1- General Terms) . . 34

Part 2 - Worldwide Country-Unique Terms 38

Notices..............44

Processing date data ........45

Trademarks...........45

Electronic emission notices ......45

Telecommunication notice ......47

Notice for Australia ........50

Notice for New Zealand Users .....50

Wireless Interoperability .......51

Usage environment and your Health. . . 51

Wireless Regulatory information ....52

USA - Federal Communications

Commission (FCC) .........52

Notice to EMEA users........53

Index ..............55

iv ThinkPad X22 Service & Troubleshooting Guide

Safety information

DANGER

Electric current from power, telephone, and communication cables is

hazardous. To avoid shock hazard, connect and disconnect cables as

shown below when installing, moving, or opening the covers of this

product or attached devices. If a 3-pin power cord is provided with this

products, it must be used with a properly grounded outlet.

To Connect

Turn everything OFF. Turn everything OFF.

First, attach all cables to devices.

Attach the signal cables to the

receptades

Attach the power cord to an

outlet.

Turn the device ON

To Disconnect

First, remove the power coed

from the outlet.

Remove the signal cables from

the receptades.

Remove all cables from device.

DANGER

Reduce the risk of fire and electric shock by always following basic

safety precautions, including the following:

vDo not use your computer in or near water.

vDuring electrical storms:

– Do not use your computer with the telephone cable connection.

– Do not connect the cable to or disconnect it from the telephone

outlet on the wall.

vi ThinkPad X22 Service & Troubleshooting Guide

DANGER

If the rechargeable battery pack is incorrectly replaced, there is danger of

an explosion. The battery pack contains a small amount of harmful

substances. To avoid possible injury:

vReplace only with a battery of the type recommended by IBM.

vKeep the battery pack away from fire.

vDo not expose it to water or rain.

vDo not attempt to disassemble it.

vDo not short-circuit it.

vKeep it away from children.

Do not put the battery pack in trash that is disposed of in landfills.

When disposing of the battery, comply with local ordinances or

regulations and your company’s safety procedures. In the United States,

call IBM at 1-800-IBM-4333 for information on disposal.

Safety information vii

DANGER

There is danger of an explosion if the backup battery is incorrectly

replaced. Replace only with a battery of the same type.

The lithium battery (IBM P/N 02K6715 UL-recognized component (file

no. MH12566)) contains lithium and can explode if it is not properly

handled or disposed of.

To avoid possible injury or death, do not: (1) throw or immerse the

battery into water, (2) allow it to heat to more than 100 deg C (212 deg F),

or (3) attempt to repair or disassemble it. Dispose of it as required by

local ordinances or regulations and your company’s safety standards.

DANGER

Follow the instruction below when installing or reconfiguring the Mini

PCI option.

To avoid shock hazard, disconnect all the cables and the ac adapter when

you install the Mini PCI option or open the covers of the system or

attached devices. Electrical current from power, telephone, and

communication cables is hazardous.

CAUTION:

When you have added or upgraded a Mini PCI Card or a memory card, do

not use your computer until you have closed the access cover. Never use the

computer with the access cover open.

Before removing or installing a Mini PCI Card or memory card, remove the

main battery pack of the computer. Some circuitry in the computer remain

powered even if the power seems to be off. Remove the ac adapter before

removing the main battery pack.

viii ThinkPad X22 Service & Troubleshooting Guide

CAUTION:

The fluorescent lamp in the liquid crystal display (LCD) contains mercury.

Do not put it in trash that is disposed of in landfills. Dispose it as required

by local ordinances or regulations.

The LCD is made of glass. Rough handling or dropping the computer can

cause the LCD to break. If the LCD breaks and the internal fluid gets into

your eyes or on your hands, immediately wash the affected areas with

water for at least 15 minutes; if any adverse symptoms after washing, get

medical care.

CAUTION:

To reduce the risk of fire, use only No. 26 AWG or cable with a higher

rating.

CAUTION:

To reduce the risk of fire, electrical shock, or injury when using telephone

equipment, always follow basic safety precautions, such as:

vNever install telephone wiring during a lightning storm.

vNever install telephone jacks in wet locations unless the jack is

specifically designed for wet locations.

vNever touch uninsulated telephone wires or terminals unless the

telephone line has been disconnected at the network interface.

vUse caution when installing or modifying telephone lines.

vAvoid using a telephone (other than a cordless type) during an electrical

storm.

vThere may be a remote risk of electric shock from lightning.

vDo not use the telephone to report a gas leak in the vicinity of the leak.

Safety information ix

xThinkPad X22 Service & Troubleshooting Guide

Finding information with Access ThinkPad

Whenever you have a question about your computer, or wish to view IBM

web sites, simply press the ThinkPad button to open Access ThinkPad.

Click one of the Internet images to get help and support, to join an interactive

ThinkPad web community, or to directly access information about accessories,

software, and upgrades.

Access ThinkPad includes a comprehensive, on-board help and information

center for your computer. It travels with you, eliminating the need to carry

reference manuals.

Find information about your ThinkPad computer and its features by using the

Quick Search or clicking one of the topics shown. This opens another window,

where you can view hundreds of help topics by browsing the table of

contents, using the index, or performing a search.

View help topics to learn how to:

vUse your computer hardware features

vConnect to the internet or a local network

vSet up a projector for your presentation

vUse passwords and other security features

vInstall, remove and recover software

vUpgrade your system

vExtend the life of your battery

vTroubleshoot problems

vContact IBM for service and support

vPerform many other tasks

Some of the topics in your help system contain brief video clips that show

you how to perform certain tasks, such as replacing your battery, inserting a

mini PCI card, or upgrading your memory. Use the controls shown to play,

pause and rewind the video clip.

ThinkP adComm unity

ThinkPadS olution s

Service&S upport

Up&Running

AboutY ourThinkP ad

EverydayEssentials

ProblemSolving

HowtoreachIBM

QuickSearch

1. Join an interactive community of ThinkPad users to access mobile

resources, read tips and true stories, and share your own advice.

2. Customize your ThinkPad with accessories, software and services.

3. A one-click guide to service on the Web for your ThinkPad.

4. Your gateway into a comprehensive help system, offering information

about all of your ThinkPad computer hardware and software features.

5. A quick way to search the help system.

xii ThinkPad X22 Service & Troubleshooting Guide

Chapter 1. System overview

Features..............1

Specifications ............2

Caring for your computer ........3

Be careful about where you work ....3

Be gentle with your computer .....3

Carry your computer properly .....4

Handle storage media and drives properly 4

Take care in setting passwords .....4

Otherimportanttips ........4

Cleaning your computer .......5

Features

Processor

Intel

Mobile Tualafin Processor

Memory

Built-in: 128MB

Maximum: 640MB

Storage devices

2.5-inch hard disk drive

Display

The color display uses TFT technology

1. XGA

vUp to 1024-by-768 resolution on the 12.1-inch LCD

vUp to 1600-by-1200 resolution on an external monitor

vBrightness control

Keyboard

85-key, 86-key, or 90-key

TrackPoint

pointing device

Fn key function

ThinkPad Button

Volume buttons

External interface

External-monitor connector

PC Card slot (Type I, Type II, Type II Plus)

Type II Compact Flash slot

Headphone jack, Microphone jack (supports a condenser microphone with the

type of connector that is shown circled in the following illustration)

Line-in jack

Universal Serial Bus (USB) connector

Telephone connector (available if the modem Mini-PCI Card or the Combo

Mini-PCI Card is installed)

Ethernet connector (available if the Ethernet Mini-PCI Card or the Combo

Mini-PCI Card is installed)

UltraPort connector to support an optional IBM digital camera

UltraBase X2 connector

IrDA port

Wireless LAN Interface

Specifications

Size

With a 12.1-inch display:

–Width: 279.4 mm

–Depth: 226.8 mm

–Height: 24.9-30.2 mm

Environment

Temperature (at altitudes less than 2438 m (8000 ft.)):

–Operating: 5°Cto35°C (41°Fto95°F)

2ThinkPad X22 Service & Troubleshooting Guide

–Non-operating: -20°Cto60°C (-4°Fto140°F)

Note: When you charge the battery pack, its temperature must be at least

10°C (50°F).

Relative humidity:

–Operating: 8% to 90%

–Non-operating: 5% to 95%

Maximum altitude: 3048 m (10,000 ft.) in unpressurized conditions

–Maximum temperature at 3048 m (10,000 ft.): 31°C (88°F)

Electrical (AC Adapter)

Sine-wave input, at 50 to 60 Hz is required

The input rating of the AC Adapter: 100-240 V ac, 50/60 Hz

Lithium-ion battery pack

Nominal voltage Capacity

14.4 V dc 1.8 AH

10.8 V dc 3.9 AH

Caring for your computer

Be careful about where you work

vDo not leave the base of your computer in contact with your lap or any

part of your body for an extended period when the computer is functioning

or when the battery is charging. Your computer dissipates some heat during

normal operation. This heat is a function of the level of system activity and

battery charge level. Extended contact with your body, even through

clothing, could cause discomfort or, eventually, a skin burn.

vPlace liquids away from your computer to avoid spills, and keep your

computer away from water (to avoid the danger of electrical shock).

vStore packing materials safely out of the reach of children to prevent the

risk of suffocation from plastic bags.

vKeep your computer away from magnets, activated cellular phones,

electrical appliances, or speakers (within 13cm/5 in.).

vAvoid subjecting your computer to extreme temperatures (below 5°C/41°F

or above 35°C/95°F).

Be gentle with your computer

vAvoid placing any objects (including paper) between the display and the

keyboard or under the keyboard.

Chapter 1. System overview 3

vDo not drop, bump, scratch, twist, hit, vibrate, push or place heavy objects

on your computer, display, or external devices.

vYour computer display is designed to be opened and used at an angle

slightly greater than 90 degrees. Do not open the display beyond 135

degrees, as this might damage the computer hinge.

Carry your computer properly

vWhen picking up your open computer, hold it by the bottom. Do not pick

up or hold your computer by the display.

vBe sure your computer is in standby or hibernation mode, or turned off,

before moving it. This will prevent damage to the hard disk drive and data

loss.

vUse a quality carrying case that provides adequate cushion and protection.

Do not pack your computer in a tightly packed suitcase or bag.

vBefore moving your computer, be sure to remove any media, turn off

attached devices, and disconnect cords and cables.

Handle storage media and drives properly

vAvoid inserting diskettes at an angle and attaching multiple or loose

diskette labels, as these can lodge in the diskette drive.

vDo not touch the surface of a CD or DVD or the lens on the CD- or

DVD-ROM tray.

vWait until you hear the CD- or DVD-ROM click into the center pivot of the

CD- or DVD-ROM drive before closing the CD- or DVD-ROM tray

vWhen replacing your hard disk drive, or installing an external diskette

drive, follow the instructions shipped with your hardware, and apply

pressure only where needed on the device. See Access ThinkPad for

information on replacing your hard disk drive (open Access ThinkPad by

pressing the ThinkPad button).

Take care in setting passwords

vRemember your passwords. If you forget a hard disk password, you must

have your hard disk drive replaced.

vIf you are an administrator, remember that setting a setup password can

prevent unauthorized initialization or changing of hard disk drive

passwords.

Other important tips

vYour computer can use only an analog telephone network, or

public-switched telephone network (PSTN). Do not connect the modem to

a PBX (private branch exchange) or any other digital telephone extension

line because this could damage your modem. Analog phone lines are often

used in homes, while digital phone lines are often used in hotels or office

buildings. If you are not sure which kind of phone line you are using,

contact your telephone company.

4ThinkPad X22 Service & Troubleshooting Guide

vPress the ThinkPad button to open your help system. Here, you can learn

how to extend the life of your battery through power management and

other features.

vYour computer might have both an Ethernet connector and a modem

connector. If so, be sure to connect your communication cable to the correct

one, so your connector is not damaged. See Access ThinkPad, your

on-board help system, for information on the location of these connectors

(press the ThinkPad button to open Access ThinkPad).

vOnly an authorized IBM ThinkPad repair technician should disassemble

and repair your computer.

vDo not modify or tape the latches to keep the display open or closed.

vTake care not to turn your computer over while the ac adapter is plugged

in. This could break the adapter plug.

vIf you replace the hard disk drive in your computer, reinstall the plastic

cover.

vStore your external diskette drive in an appropriate container or packaging

when it is not being used.

vRegister your ThinkPad products with IBM (refer to the Web page:

http://www.pc.ibm.com/register). This can help authorities return your

computer to you if it is lost or stolen. Registering your computer also

enables IBM to notify you about possible upgrades.

Cleaning your computer

Occasionally clean your computer as follows:

vUse a soft cloth moistened with nonalkaline detergent to wipe the exterior

of the computer.

vAvoid spraying cleaner directly on the display or the keyboard.

vGently wipe the display with a dry, soft cloth.

Chapter 1. System overview 5

6ThinkPad X22 Service & Troubleshooting Guide

Chapter 2. Solving computer problems

Replacingtheharddiskdrive......7

Using the BIOS Setup Utility .......8

Testing your computer .........9

Recovering pre-installed software .....10

Solvingcomputerproblems.......12

Troubleshooting..........12

Errorswithmessages.......12

Errors without messages ......17

Power switch problems ......18

Input problems .........18

Standby or hibernation problems . . . 20

LCDproblems.........22

Battery problems ........23

Harddiskdriveproblems.....24

Passwords ..........24

Otherproblems.........25

Replacing the hard disk drive

You can increase the storage capacity of your computer by replacing the hard

disk drive with one of greater capacity. You can purchase a new hard disk

drive from your IBM reseller or IBM marketing representative, or by visiting

IBM on the Web.

Note: Replace the hard disk drive only if you upgrade it or have it repaired.

The connectors and bay of the hard disk drive were not designed for

frequent changes, or drive swapping.

Attention: Handling a hard disk drive:

vDo not drop the drive or subject it to physical shocks.

vDo not apply pressure to the cover of the drive.

vDo not touch the connector.

The drive is very sensitive. Incorrect handling can cause damage and

permanent loss of data on the hard disk. Before removing the hard-disk drive,

make a backup copy of all the information on the hard disk, and then turn

the computer off. Never remove the drive while the system is operating, in

standby mode, or in hibernation mode.

To replace the hard disk drive, do the following:

1. Turn off the computer; then disconnect the ac adapter and all cables from

the computer.

2. Close the computer display, and turn the computer upside down.

3. Remove the battery pack.

4. Remove the screw that secures the hard disk drive (1).

3-1

3-1 3-2

3-2

5. Remove the hard-disk drive by pulling the cover away from the

computer (2).

6. Detach the hard disk drive cover (3–1).

7. Remove the screws and detach the old hard disk drive from the plate

hard disk (3–2).

8. Replace the new hard disk drive to the plate hard disk and reinstall the

screws.

9. Attach the cover to the new hard disk drive.

10. Insert the new hard disk drive and its cover into the hard disk drive bay;

then secure it firmly into place.

Note: Make sure that the label on the hard disk drive is facing the

bottom of the computer.

11. Reinstall the screw that secures the hard disk drive.

12. Reinstall the battery pack.

13. Turn the computer right side up. Connect the ac adapter and cables to

the computer.

Using the BIOS Setup Utility

Your computer provides a program, called IBM BIOS Setup Utility, that

enables you to configure your computer. The windows in this utility are as

follows:

vConfig: Set the configuration of your computer.

vDate/Time: Set date and time.

vPassword: Set a password.

vStartup: Set the startup device.

8ThinkPad X22 Service & Troubleshooting Guide

vRestart: Restart the system.

Note: Many of these parameters can be set more easily in Windows with the

ThinkPad Configuration program. For more information on this

program, refer to the on-board help, Access ThinkPad.

You can configure your computer to your needs by using the IBM BIOS Setup

Utility. To start the utility, do as follows:

1. To protect against accidental loss of data, back up your registry.

2. Remove any diskette from the diskette drive, and then turn off the

computer.

3. Turn on the computer; then, while the ′′Press F1 for IBM BIOS Setup

Utility′′ message is displayed at the lower-left area of the screen, press F1.

If you have set a supervisor password, the ′′IBM BIOS Setup Utility′′ menu

appears after you enter the password. You can start the utility by pressing

Enter instead of the supervisor password; however, you cannot change the

parameters that are protected by the supervisor password. For more

information, refer to your on-board help, Access ThinkPad.

4. Using the cursor keys, move to the item you want to change. When that

item is highlighted, press Enter. A submenu is displayed.

5. On that submenu, modify the items you wish to change. To change the

value of an item, use the F5 or F6 key. If the item has a submenu, you can

display it by pressing Enter .

6. Press F3 or Esc to exit from the submenu. If you are in a submenu, press

Esc repeatedly until you reach the IBM BIOS Setup Utility menu.

Note: If you need to restore the original settings, press F9 to load the

default settings. You can also select an option in the ″Restart″

submenu to load the default settings or discard the changes.

7. Select Restart; then press Enter. Select the option you want for restarting

your computer; then press Enter. Your computer restarts.

Testing your computer

If you have a problem with your computer, you can test it by using

PC-Doctor

To run PC-Doctor for Windows, do as follows:

vClick Start.

vMove the cursor to Programs and then to PC-Doctor for Windows.

vClick PC-Doctor for Windows.

vChoose either the Quick Test or the standard test.

Chapter 2. Solving computer problems 9

Attention

Running the Quick Test set can take 10 minutes or longer. Make sure

you have time to run the entire test; do not interrupt the test while it is

running.

The Quick Test set runs many tests of critical hardware components, but it

does not run all of the diagnostic test in PC-Doctor for Windows. If PC-Doctor

for Windows reports that all of the tests in the Quick Test set have been run

and that it has found no problems, consider running additional tests in

PC-Doctor for Windows.

If you are preparing to contact IBM for support, be sure to print the test log

so that you can rapidly provide information to the help technician.

Recovering pre-installed software

If your hard disk drive data is damaged or accidentally erased, you can

restore the software that was shipped with your computer. This software

includes your pre-installed operating system, applications, and device drivers.

You can restore your pre-installed software using either the Product Recovery

program or a Recovery CD.

The Product Recovery program is in a section of your hard disk drive that is

not displayed by Windows

Explorer. You may use a Recovery CD if it was

provided with your computer.

In case of a hard disk drive failure, or if the Product Recovery program is

accidentally deleted or becomes damaged, you can order a Product Recovery

CD from IBM.

Note: The recovery process might take up to 2 hours.

Attention

All of the files on the C:\ drive will be lost in the recovery process. Be

sure to back up copies of the files you have saved on your C:\ drive

before you begin.

Note: You might need to use a CD-ROM drive or a diskette drive in the

recovery process. Use a drive that is compatible with your ThinkPad

computer.

10 ThinkPad X22 Service & Troubleshooting Guide

To use the Product Recovery program to restore your pre-installed software,

do the following:

1. Save all your files and shut down your desktop.

2. Turn off your computer.

3. Turn on your computer. Quickly press F11 when this message is displayed

on the screen: ″To start the Product Recovery program, press F11.″This

message is displayed for only a few seconds.

Note: If this message does not appear, you can use a Recovery Repair

diskette to get access to the Product Recovery program.

4. From the list displayed on the screen, select the operating system you

want to recover.

5. Select the recovery options you want, and follow the instructions on the

screen.

6. Restart the system by pressing Ctrl+Alt+Del or by turning the computer

off and then on again. Your computer will restart with the pre-installed

operating system, drivers, and software.

To use a Recovery CD to restore your pre-installed software, do the

following:

1. If your computer has a CD-ROM or DVD-ROM drive, connect it.

2. Insert the Recovery CD into the CD-ROM or DVD-ROM drive.

3. Save all your files, and turn off your computer.

4. Turn on your computer; then wait for the Product Recovery program

menu to display on your screen.

5. From the list displayed on the screen, select the operating system you

want to recover.

6. Select the recovery options you want and follow the instructions on the

screen.

7. Restart the system by pressing Ctrl+Alt+Del or by turning the computer

off and then on again. Your computer will restart with the pre-installed

operating system, drivers, and software.

To create a Recovery Repair diskette

The Recovery Repair diskette is used to recover the prompt that is needed to

access the Product Recovery program, if the prompt does not appear. Make a

Recovery Repair diskette and save it for future use. To make a Recovery

Repair diskette:

1. Shut down and restart your computer.

Chapter 2. Solving computer problems 11

2. At the prompt, press F11. (The option to press F11 appears for only a few

seconds. You must press F11 quickly.) The Product Recovery program

main menu appears.

3. If you are using Windows

2000 Professional or Windows NT

Workstation, you will be prompted to select the appropriate operating

system setting. This menu does not appear for Windows 98 SE.

4. Select System Utilities from the main menu. Press Enter.

5. Select Create a Recovery Repair diskette. Press Enter.

6. Follow the on-screen instructions.

7. When the process is completed, label your diskette as the Recovery Repair

diskette and save it for future use.

To use the Recovery Repair diskette:

1. Shut down and turn off your computer.

2. Insert the Recovery Repair diskette into the drive; then turn on the

computer.

3. Follow the on-screen instructions.

Solving computer problems

If you do not find your problem here, refer to Access ThinkPad, your

on-board help system. Open Access ThinkPad by pressing the ThinkPad

button. The following section describes problems that might prevent access to

this help system.

Troubleshooting

Errors with messages

Note:

1. In the descriptions below, x can represent any character.

2. The version of PC-Doctor referred to here is PC-Doctor for

Windows.

Message: 0175: Bad CRC1, stop POST task

Solution: The EEPROM checksum is not correct (block #6). Have the

computer serviced.

Message: 0187: EAIA data access error

Solution: The access to EEPROM failed. Have the computer serviced.

Message: 0188: Invalid RFID serialization information area or bad CRC2.

12 ThinkPad X22 Service & Troubleshooting Guide

Solution: The EEPROM checksum is not correct (block # 0 and 1, or block #

6). The system board should be replaced, and the box serial number needs to

be reinstalled. Have the computer serviced.

Message: 0189: Invalid RFID configuration information area

Solution: The EEPROM checksum is not correct (block # 4 and 5). The system

board should be replaced, and the UUID needs to be reinstalled. Have the

computer serviced.

Message: 0190: Critical low-battery error

Solution: The computer turned off, because the battery is low. Connect the ac

adapter to the computer and charge the battery pack, or replace the battery

pack with a fully charged one.

Message: 0194: The computer is carried through the security gate

Solution: The computer has been carried through the security portal gate.

Enter the supervisor password to return your computer to the normal

operation.

Message: 0200: Hard disk error

Solution: The hard disk is not working. Make sure the hard disk drive is

attached firmly. Run the BIOS Setup Utility; then make sure the hard disk

drive is not disabled in the Startup menu.

Message: 021x: Keyboard error

Solution: Make sure that no object is placed on the keyboard or on the

external keyboard, if you have one. Turn off the computer, and turn off all

attached devices. Turn on the computer first; then turn on the attached

devices.

If you still see the same error code, do the following:

If an external keyboard is connected, do the following:

vTurn off the computer and disconnect the external keyboard; then turn on

the computer. Make sure that the built-in keyboard operates correctly. If it

was, have the external keyboard serviced.

vMake sure that the external keyboard is connected to the correct connector.

Test the computer by using PC-Doctor.

vIf the computer stops during the test, have the computer serviced.

Chapter 2. Solving computer problems 13

Message: 0220: Monitor type error

Solution: The monitor type does not match the type specified in CMOS. Run

the IBM BIOS Setup Utility to make sure that your monitor type matches the

type specified in the utility.

Message: 0230: Shadow RAM error

Solution: The shadow RAM failed. Test your computer’s memory with the PC

Doctor. If you added a memory module just before turning the computer on,

reinstall it. Then test the memory with PC-Doctor.

Message: 0231: System RAM error

Solution: The system RAM failed. Test your computer’s memory with the PC

Doctor. If you added a memory module just before turning the computer on,

reinstall it. Then test the memory with PC-Doctor.

Message: 0232: Extended RAM error

Solution: The extended RAM failed. Test your computer’s memory with

PC-Doctor. If you have increased memory just before turning the computer

on, reinstall it. Then test the memory with PC-Doctor.

Message: 0250: System battery error

Solution: The system battery is dead. Replace the battery and run the BIOS

Setup Utility to verify the configuration. If you still have a problem, have the

computer serviced.

Message: 0251: System CMOS checksum bad

Solution: The system CMOS might have been corrupted by an application

program. The computer uses the default settings. Run the BIOS Setup Utility

(refer to “Using the BIOS Setup Utility”on page 8)to reconfigure the settings.

If you still see the same error code, have the computer serviced.

Message: 0252: Password checksum bad

Solution: The password you have set is cleared. Run the BIOS Setup Utility to

set the password.

Message: 0260: System timer error

Solution: Have the computer serviced.

14 ThinkPad X22 Service & Troubleshooting Guide

Message: 0270: Real time clock error

Solution: Have the computer serviced.

Message: 0271: Date and time error

Solution: Neither the date nor the time is set in the computer. Set the date

and time, using the IBM BIOS Setup Utility.

Message: 0280: Previous boot incomplete

Solution: Your computer was previously unable to complete the boot process.

Power the computer off; then power it on to start the BIOS Setup Utility.

Verify the configuration and then restart the computer by using the Exit

Saving Changes option under the Restart item or by pressing F10

If there is still a problem, have the computer serviced.

Message: 02D0: System cache error

Solution: The cache is disabled. Have the computer serviced.

Message: 02F4: EISA CMOS not writable

Solution: Have the computer serviced.

Message: 02F5: DMA test failed

Solution: Have the computer serviced.

Message: 02F6: Software NMI failed

Solution: Have the computer serviced.

Message: 02F7: Fail-safe timer NMI failed

Solution: Have the computer serviced.

Message: The power-on password prompt

Chapter 2. Solving computer problems 15

Solution: A power-on password or supervisor password is set. Type the

correct password and press Enter to use the computer.

If the power-on password is not accepted, a supervisor password might have

been set. Type the supervisor password and press Enter. If there is still a

problem, have the computer serviced.

Message: The hard disk drive password prompt

Solution: A hard disk drive password is set. Type the correct password and

press Enter to use the computer.

If there is still a problem, have the computer serviced.

Message: The DOS full-screen looks smaller.

640 x 480

Solution: If you use a DOS application that supports only the 640x480

resolution (VGA mode), the screen image might look slightly distorted or

might appear smaller than the display size. This is to maintain compatibility

with other DOS applications. To expand the screen image to the same size as

the actual screen, start the ThinkPad Configuration program and click LCD ;

then select the Screen expansion function. (The image might look slightly

distorted.)

Message: Hibernation error

Solution: The system configuration differs between the time your computer

entered hibernation mode and the time it exited this mode, and your

computer cannot resume normal operation.

vRestore the system configuration to what it was before your computer

entered hibernation mode.

vIf the memory size was changed, re-create the hibernation file.

Message: Operating system not found.

Solution: Verify the following:

16 ThinkPad X22 Service & Troubleshooting Guide

vThe hard disk drive is correctly installed.

vA startable diskette is in the diskette drive

If you still see the same error message, check the boot sequence using the

BIOS Setup Utility.

Message: Fan error

Solution: Cooling fan is failing. Have the computer serviced.

Message: EMM386 Not Installed--Unable to Set Page Frame Base Address.

Solution: Edit C:\CONFIG.SYS and change a line from

device=C:\WINDOWS\EMM386.EXE

RAM to

device=C:\WINDOWS\EMM386.EXE

NOEMS

and save this file

Message: CardBus Configuration Error--Device Disabled.

Solution: Press F1 to go to IBM BIOS Setup Utility. Press F9 and then Enter to

load the default setting.

Press F10 and then Enter to restart the system.

Errors without messages

Problem: The screen is blank and you don’t hear any beeps.

Note: If you are not sure whether you hear any beeps, turn the computer off;

then turn it on and listen again.

If you are using an external monitor, see the external monitor problems in the

your on-board help.

Solution: If a Power-on password is set, press any key to display the

power-on password prompt, and then type the correct password and press

Enter.

If the power-on password prompt does not appear, the brightness control

lever might be set to minimum brightness. Adjust the brightness level by

pressing the Fn + Home key. If the screen still remains blank, make sure that:

Chapter 2. Solving computer problems 17

vThe battery pack is installed correctly.

vThe AC Adapter is connected to the computer and the power cord is

plugged into a working electrical outlet.

vThe computer power is on. (Press the power switch again for confirmation.)

If these items are properly set, and the screen remains blank, have the

computer serviced.

Problem: The screen is blank and you hear two or more beeps, or a

continuous beep.

Solution: If you are using Ethernet:

vMake sure that the Ethernet cable is connected firmly.

vContact your network administrator.

If the screen is still blank, and beeps are not stopped, have the computer

serviced.

Problem: Only the cursor appears.

Solution: Reinstall your operating system, and turn on the computer. If you

still see only the cursor on the screen, have the computer serviced.

Power switch problems

Problem: The system freezes, and you cannot turn off the computer

Solution: Turn off the computer by pressing and holding the power switch for

4 seconds or more. If the system is still not reset, remove the ac adapter and

the battery pack.

Input problems

Problem: The cursor drifts when the computer is turned on or after it resumes

normal operation.

Solution: The cursor might drift when you are not using the TrackPoint

during normal operation. This is a normal characteristic of the TrackPoint and

is not a defect. Cursor drifting might occur for several seconds under the

following conditions:

vWhen the computer is turned on.

vWhen the computer resumes normal operation.

vWhen the TrackPoint is pressed for a long time.

vWhen the temperature changes.

Problem: The cursor does not work for a while after the settings in the Mouse

Properties window have been changed.

18 ThinkPad X22 Service & Troubleshooting Guide

Solution: This is a normal characteristic of the cursor. Wait several seconds

until the cursor returns to the normal state.

Problem: The mouse or pointing device does not work.

Solution: Make sure that the pointing-device cable is enabled in the ThinkPad

Configuration Program.Make sure that the mouse or pointing-device cable is

securely connected to the computer.

Try using the TrackPoint. If the TrackPoint works, the error might be due to

the mouse.

If your mouse is incompatible with the IBM PS/2 mouse, disable the

TrackPoint, using the ThinkPad Configuration Program.

Note: For more information, see the manual supplied with the mouse.

Problem: The mouse buttons do not work.

Solution: Change the mouse driver to Standard PS/2 Port Mouse, and then

reinstall IBM PS/2 TrackPoint. Refer to the Software Selection CD for

installing the driver.

Problem: The scrolling or magnifying glass function does not work.

Solution: See the mouse driver in Device Manager, and make sure that the

IBM PS/2 TrackPoint driver is installed.

Problem: The cursor does not move after the computer awakens from one of

the power management modes.

Solution: Make sure you followed the instructions correctly when you

installed Windows with the Advanced Power Management (APM) option.

Problem: Some or all keys on the keyboard do not work.

Solution: If the problem occurred immediately after the computer returned

from standby mode, enter the power-on password if any is set.

If an external keyboard is connected, the numeric keypad on your computer

does not work. Use the numeric keypad on the external keyboard.

If an external numeric keypad or a mouse is connected:

1. Turn off the computer.

2. Remove the external numeric keypad or the mouse.

Chapter 2. Solving computer problems 19

3. Turn on the computer and try using the keyboard again.

If the keyboard problem is resolved, carefully reconnect the external numeric

keypad, external keyboard, or mouse, making sure that you have seated the

connectors properly.

If any keys on the keyboard still do not work, have the computer serviced.

Problem: A number appears when you type a letter.

Solution: The numeric lock function is on. To disable it, press and hold Shift;

then press NumLk.

Problem: All or some keys on the external numeric keypad do not work.

Solution: Make sure that the external numeric keypad is correctly connected

to the computer.

Problem: All or some keys on the external keyboard do not work.

Solution: To use an external keyboard, you need to attach the

keyboard/mouse cable or dock the ThinkPad Dock to the computer. Make

sure that:

vThe keyboard/mouse cable is correctly connected to the computer.

vThe keyboard cable is connected to the correct side of the keyboard/mouse

cable or the ThinkPad Dock.

If these connections are correct, disconnect the keyboard/mouse cable from

the computer and make sure that the keyboard operates properly. If the

built-in keyboard works, there is a problem with either the cable or the

keyboard. Try using a different keyboard/mouse cable or external keyboard.

Standby or hibernation problems

Problem: The computer enters standby mode automatically.

Solution: If the processor reaches a temperature that is too high, the computer

automatically enters standby mode to allow the computer to cool and to

protect the processor and other internal components.

Problem: The computer enters standby mode immediately after POST (the

standby indicator turns on).

Solution: Make sure that:

vThe battery pack is charged.

vThe operating temperature is within the acceptable range. Refer to

Appendix A, ″Features and specifications.″

20 ThinkPad X22 Service & Troubleshooting Guide

If these items are correct, have the computer serviced.

Problem: A message, ″critical low-battery error,″appears, and the computer

immediately turns off.

Solution: The battery power is getting low. Connect the ac adapter to the

computer, or replace the battery pack with a fully charged one.

Problem: When you take action to return from standby mode, the LCD

remains blank.

Solution: Check whether an external monitor was disconnected while the

computer was in standby mode. Do not disconnect the external monitor

while the computer is in standby mode or hibernation mode. If no external

monitor is attached when the computer resumes, the LCD remains blank

and output is not displayed. This restriction does not depend on the

resolution value.

Problem: The computer does not return from standby mode, or the standby

indicator stays on and the computer does not work.

Solution: The computer automatically enters standby or hibernation mode

when the battery is depleted. Connect the ac adapter to the computer; then

press Fn.

Problem: Your computer does not enter standby or hibernation mode.

Solution: Check whether any option has been selected that would disable

your computer from entering standby or hibernation mode.

Problem: The computer does not enter standby mode as set by the timer

under Windows 95 or Windows NT.

Solution:

vFor Windows 95:

The generic CD-ROM or DVD-ROM driver for Windows 95 accesses the

internal CD-ROM or DVD-ROM drive every 3 seconds to see whether a

CD-ROM is inserted there. This prevents your computer from entering

standby mode even after a timeout. To enable the computer to enter

standby mode, do the following:

1. Click Start.

2. Move the cursor to Settings and Control Panel.

3. Click Control Panel, and then double-click System.

4. Click the Device Manager tab.

Chapter 2. Solving computer problems 21

5. Click the +mark of CD-ROM.

6. Double-click the name of the CD-ROM or DVD-ROM.

7. Click the Settings tab.

8. Clear the Auto insert notification check box.

Windows 95 no longer detects the insertion of a CD-ROM or DVD-ROM

automatically.

vFor Windows NT:

If you enable the CD-ROM AutoRun feature, the timer cannot triggers the

computer to enter standby mode. To enable the timer in this situation, edit

the configuration information in the registry as follows:

HKEY_LOCAL_MACHINE\SYSTEM\

CurrentControlSet\Services\Cdrom\

Autorun: 0x1 > Autorun: 0

LCD problems

Problem: The screen is blank.

Solution: Press Fn + Home key to make the screen brighter. If problem still

persists, do the ″Cause and action″in the problem below.

Problem: The screen is unreadable or distorted.

Solution: Make sure that:

vThe display device driver is installed correctly.

vThe display resolution and color depth are correctly set.

vThe monitor type is correct.

To check these settings, do as follows:

1. Open the Display Properties window.

For Windows Millennium Edition (Windows ME) or Windows 2000,

Windows 98, Windows 95:

a. Click the Settings tab.

b. Check whether the color depth and resolution are set correctly.

c. Click Advanced...

d. Click the Adapter tab.

e. Make sure ″RAGE MOBILITY-M AGP″is shown in the adapter

information window.

f. Click the Monitor tab.

g. Make sure the information is correct.

For Windows NT:

22 ThinkPad X22 Service & Troubleshooting Guide

a. Click the Settings tab.

b. Check whether the color depth and resolution are set correctly.

c. Click Display Type...

d. Make sure ″RAGE MOBILITY-M AGP″is shown in the Display Type

window.

e. Click OK.

f. Click the Test button in the Settings window.

g. Make sure the output is displayed correctly.

Problem: Incorrect characters appear on the screen.

Solution: Did you install the operating system or application program

correctly? If they are installed and configured correctly, have the computer

serviced.

Problem: The screen stays on even after you turn off your computer.

Solution: Press and hold the power switch for 4 seconds or longer to turn off

your computer; then turn it on again.

Problem: Missing, discolored, or bright dots appear on the screen every time

you turn on your computer.

Solution: This is an intrinsic characteristic of the TFT technology. Your

computer’s display contains multiple thin-film transistors (TFTs). A small

number of missing, discolored, or bright dots on the screen might exist all the

time.

Battery problems

Problem: The battery pack cannot be fully charged by the power-off method

in the standard charge time for your computer.

Solution: The battery pack might be over-discharged. Do the following:

1. Turn off the computer.

2. Make sure that the over-discharged battery pack is in the computer.

3. Connect the ac adapter to the computer and let it charge.

If the battery pack cannot be fully charged in 24 hours, use a new battery

pack.

If the optional Quick Charger is available, use it to charge the over-discharged

battery pack.

Chapter 2. Solving computer problems 23

Problem: Your computer shuts down before the battery status indicator shows

empty,-or-Your computer operates after the battery status indicator shows

empty.

Solution: Discharge and recharge the battery pack.

Problem: The operating time for a fully charged battery pack is short.

Solution: Discharge and recharge the battery pack. If your battery’s operating

time is still short, use a new battery pack.

Problem: The computer does not operate with a fully charged battery pack.

Solution: The surge protector in the battery pack might be active. Turn off the

computer for one minute to reset the protector; then turn on the computer

again.

Problem: The battery pack cannot be charged.

Solution: You cannot charge the battery when it is too hot. If the battery feels

hot, remove it from the computer and allow it to cool to room temperature.

After it cools, reinstall it and recharge the battery. If it still cannot be charged,

have it serviced.

Hard disk drive problems

Problem: The hard disk drive makes a rattling noise intermittently.

Solution: The rattling noise might be heard when:

vThe hard disk drive starts accessing the data or when it stops.

vYou are carrying the hard disk drive.

vYou are carrying your computer.

This is a normal characteristic of a hard disk drive and is not a defect.

Problem: The hard disk drive does not work.

Solution: In the startup menu in IBM BIOS Setup Utility, make sure that there

is no exclamation point to the left of the hard-disk drive. If there is such a

mark, the hard-disk drive is disabled. Clear the mark to enable the drive.

Passwords

Problem: I forgot my password.

Solution: If you forgot your power-on password, you have to take your

computer to an IBM reseller or a marketing representative to have the

password reset.

24 ThinkPad X22 Service & Troubleshooting Guide

If you forgot your hard-disk password or supervisor password, you cannot

reset your password. You have to take your computer to an IBM reseller or an

IBM marketing representative to have the system board replaced. A fee will be

charged for parts and service. Proof of purchase is required, and an additional

charge might be required for the service.

Consult the on-board help system, Access ThinkPad, for information about

setting and changing passwords. (Access ThinkPad can be opened by pressing

the ThinkPad button.)

Other problems

Problem: The computer locks or does not accept any input.

Solution: Your computer might lock when it enters standby mode during a

communication operation. Disable the standby timer when you are working

on the network.To turn off the computer, press and hold the power switch for

4 seconds or more.

Problem: The computer does not turn off with the power switch.

Solution: If the standby indicator is on and you are working under battery

power, replace the battery with a fully charged one or change your power

source to ac power. If you still have a problem, press and hold the power

switch for 4 seconds or more; this forces the computer to turn off.

Problem: The computer does not start from a device you want, such as a

diskette drive.

Solution: Refer to the Startup menu of the IBM BIOS Setup Utility. Make sure

that the startup sequence in the IBM BIOS Setup Utility is set so that the

computer starts from the device you want.Make sure that the device from

which the computer starts is enabled by checking there is no ! mark preceding

the device name.

Problem: The computer does not respond.

Solution: IRQs for the PCI are all set as 11. The computer does not respond

because it cannot share the IRQ with other devices. Refer to the your

on-board help

Chapter 2. Solving computer problems 25

26 ThinkPad X22 Service & Troubleshooting Guide

Chapter 3. Getting service

If you need help, service, technical assistance, or just want more information

about IBM products, you will find a wide variety of sources available from

IBM to assist you. This section contains information about where to go for

additional information about IBM and IBM products, what to do if you

experience a problem with your computer, and whom to call for service

should it be necessary.

Information about your IBM computer and preinstalled software, if any, is

available in the documentation that comes with your computer. That

documentation includes printed books, online books, README files, and help

files. In addition, information about IBM products is available on the World

Wide Web and through the IBM Automated Fax System.

For technical assistance with the installation of, or questions related to, Service

Packs for your preinstalled Microsoft Windows product, refer to the Microsoft

Product Support Services Web site at support.microsoft.com/directory/, or

you can contact the IBM HelpCenter. Some fees might apply.

Getting help on the Web

On the World Wide Web, the IBM Web site has up-to-date information about

IBM Personal Computer products and support. The address for the IBM

Personal Computing home page is www.ibm.com/pc

IBM provides an extensive Web site dedicated to mobile computing and to

ThinkPad computers at www.ibm.com/pc/support

Research this Web site to learn how to solve problems, find new ways to use

your computer, and learn about options that can make working with your

ThinkPad computer even easier.

If you select Profile from the support page, you can create a customized

support page that is specific to your hardware, complete with Frequently

Asked Questions, Parts Information, Technical Hints and Tips, and

Downloadable Files. In addition, you can choose to receive e-mail notifications

whenever new information becomes available about your registered products.

You also can order publications through the IBM Publications Ordering

System at

www.elink.ibmlink.ibm.com/public/applications/publications/cgibin/pbi.cgi

Getting help by fax

If you have a touch-tone telephone and access to a fax machine, in the U.S.

and Canada you can receive by fax marketing and technical information on

many topics, including hardware, operating systems, and local area networks

(LANs).

You can call the IBM Automated Fax System 24 hours a day, 7 days a week.

Follow the recorded instructions, and the requested information will be sent

to your fax machine. In the U.S. and Canada, to access the IBM Automated

Fax System, call 1-800-426-3395.

Calling IBM

If you have tried to correct the problem yourself and still need help, during

the warranty period, you can get help and information by telephone through

the IBM PC HelpCenter. The following services are available during the

warranty period:

vProblem determination - Trained personnel are available to assist you with

determining if you have a hardware problem and deciding what action is

necessary to fix the problem.

vIBM hardware repair - If the problem is determined to be caused by IBM

hardware under warranty, trained service personnel are available to provide

the applicable level of service.

vEngineering change management - Occasionally, there might be changes

that are required after a product has been sold. IBM or your reseller, if

authorized by IBM, will make selected Engineering Changes (ECs) available

that apply to your hardware.

The following items are not covered:

vReplacement or use of non-IBM parts or nonwarranted IBM parts

Note: All warranted parts contain a 7-character identification in the format

IBM FRU XXXXXXX

vIdentification of software problem sources

vConfiguration of BIOS as part of an installation or upgrade

vChanges, modifications, or upgrades to device drivers (except as part of the

warranty problem determination process)

vInstallation and maintenance of network operating systems (NOS)

vInstallation and maintenance of application programs

Refer to your IBM hardware warranty for a full explanation of IBM warranty

terms. Be sure to retain your proof of purchase to obtain warranty service.

28 ThinkPad X22 Service & Troubleshooting Guide

If possible, be near your computer when you make your call in case the

technical assistance representative needs to help you resolve a computer

problem. Please ensure that you have downloaded the most current drivers

and system updates, run diagnostics, and recorded information before you

call. When calling for technical assistance, please have the following

information available:

vMachine Type and Model

vSerial numbers of your computer, monitor, and other components, or your

proof of purchase

vDescription of the problem

vExact wording of any error messages

vHardware and software configuration information for your system

Telephone numbers

Note: Telephone numbers are subject to change without notice. For the latest

list of IBM HelpCenter telephone numbers and hours of operation, visit

the Support Web site at www.ibm.com/pc/support.

Country or region Language Telephone Number

Argentina Spanish 11-4717-4357

Australia English 1300-130-426

Austria German 01-54658-5060

Belgium Dutch

French

02-714 35 70

02-714 35 15

Brazil Portuguese 55-0800 78 48 31

Canada English/ French 1-800-565-3344

416-383-3344

Chile Spanish 800-203300

China Mandarin 800-810-1818

Colombia Spanish 9-800-18811

623-2300

Denmark Danish 35 25 02 91

Ecuador Spanish 2-565-130

Finland Finnish 9-22 931 840

France French 01-69 32 40 40

Germany German 069-6654 9040

Hong Kong Cantonese 2825-6900

Chapter 3. Getting service 29

Ireland English 01-815 9202

Italy Italian 02-482 9202

Japan Japanese 0120-887-870

Luxembourg French 298-977 5063

Mexico Spanish 01-800-426-1000

387-5991

Netherlands Dutch 020-504 0501

New Zealand English 0800-446-149

Norway Norwegian 23 05 32 40

Peru Spanish 349-0050

Portugal Portuguese 21-791 51 47

Spain Spanish 91-662 4916

Sweden Swedish 08-751 52 27

Switzerland German/

French/

Italian

0848-80 52 52

Taiwan Mandarin 886-2-2725-9799

United

Kingdom

English 01475-555 055

United States English 1-800-772-2227

30 ThinkPad X22 Service & Troubleshooting Guide

Appendix. Product warranty and notices

Warranty Statements

The warranty statements consist of two parts: Part 1 and Part 2. Part 1 varies

by country. Part 2 is the same for both statements. Be sure to read both the

Part 1 that applies to your country and Part 2.

vUnited States, Puerto Rico and Canada (Z125-4753-05 11/97)(Part 1 —

General Terms on page 31)

vWorldwide except Canada, Puerto Rico, Turkey and United States

(Z125-5697-01 11/97)(Part 1 —General Terms on page 34)

vWorldwide Country-Unique Terms(Part 2 —Country-Unique Terms on

page 38)

IBM Statement of Limited Warranty for United States, Puerto Rico and

Canada (Part1-General Terms)

This Statement of Warranty includes Part 1 - General Terms and Part 2 -

Country-unique Terms. The terms of Part 2 may replace or modify those of

Part 1.. The warranties provided by IBM in this Statement of Warranty apply only to

Machines you purchase for your use, and not for resale, from IBM or your reseller.

The term “Machine” means an IBM machine, its features, conversions, upgrades,

elements, or accessories, or any combination of them. The term “Machine” does not

include any software programs, whether pre-loaded with the Machine, installed

subsequently or otherwise. Unless IBM specifies otherwise, the following warranties

apply only in the country where you acquire the Machine. Nothing in this Statement

of Warranty affects any statutory rights of consumers that cannot be waived or

limited by contract. If you have any questions, contact IBM or your reseller.

Machine - IBM ThinkPad X22 and the Battery

Warranty Period* -

Model 2661 - One year

Model 2662 - Three years except in some countries

Battery pack - One year

*Elements and accessories are warranted for three months. Contact your place of purchase for

warranty service information. Some IBM Machines are eligible for On-site warranty service

depending on the country where service is performed.

The IBM Warranty for Machines IBM warrants that each Machine 1) is free

from defects in materials and workmanship and 2) conforms to IBM’s Official

Published Specifications. The warranty period for a Machine is a specified,

fixed period commencing on its Date of Installation. The date on your sales

receipt is the Date of Installation, unless IBM or your reseller informs you

otherwise.

During the warranty period IBM or your reseller, if approved by IBM to

provide warranty service, will provide repair and exchange service for the

Machine, without charge, under the type of service designated for the

Machine and will manage and install engineering changes that apply to the

Machine.

If a Machine does not function as warranted during the warranty period, and

IBM or your reseller are unable to either 1) make it do so or 2) replace it with

one that is at least functionally equivalent, you may return it to your place of

purchase and your money will be refunded. The replacement may not be new,

but will be in good working order.

Extent of Warranty The warranty does not cover the repair or exchange of a

Machine resulting from misuse, accident, modification, unsuitable physical or

operating environment, improper maintenance by you, or failure caused by a

product for which IBM is not responsible. The warranty is voided by removal

or alteration of Machine or parts identification labels.

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND

REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE

YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER

RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR

LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE

EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT

EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE

WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty IBM does not warrant uninterrupted or

error-free operation of a Machine.

Unless specified otherwise, IBM provides non-IBM machines WITHOUT

WARRANTIES OF ANY KIND.

Any technical or other support provided for a Machine under warranty, such

as assistance via telephone with “how-to”questions and those regarding

Machine set-up and installation, will be provided WITHOUT WARRANTIES

OF ANY KIND.

32 ThinkPad X22 Service & Troubleshooting Guide

Warranty Service To obtain warranty service for the Machine, contact your

reseller or IBM. In the United States, call IBM at 1–800–772–2227. In Canada,

call IBM at 1–800 565–3344. You may be required to present proof of purchase.

IBM or your reseller provides certain types of repair and exchange service,

either at your location or at a service center, to keep Machines in, or restore

them to, conformance with their Specifications. IBM or your reseller will

inform you of the available types of service for a Machine based on its

country of installation. IBM may repair the failing Machine or exchange it at

its discretion.

When warranty service involves the exchange of a Machine or part, the item

IBM or your reseller replaces becomes its property and the replacement

becomes yours. You represent that all removed items are genuine and

unaltered. The replacement may not be new, but will be in good working

order and at least functionally equivalent to the item replaced. The

replacement assumes the warranty service status of the replaced item.

Any feature, conversion, or upgrade IBM or your reseller services must be

installed on a Machine which is 1) for certain Machines, the designated,

serial-numbered Machine and 2) at an engineering-change level compatible

with the feature, conversion, or upgrade. Many features, conversions, or

upgrades involve the removal of parts and their return to IBM. A part that

replaces a removed part will assume the warranty service status of the

removed part.

Before IBM or your reseller exchanges a Machine or part, you agree to remove

all features, parts, options, alterations, and attachments not under warranty

service.

You also agree to

1. ensure that the Machine is free of any legal obligations or restrictions that

prevent its exchange;

2. obtain authorization from the owner to have IBM or your reseller service a

Machine that you do not own; and

3. where applicable, before service is provided

a. follow the problem determination, problem analysis, and service

request procedures that IBM or your reseller provides,

b. secure all programs, data, and funds contained in a Machine,

c. provide IBM or your reseller with sufficient, free, and safe access to

your facilities to permit them to fulfill their obligations, and

d. inform IBM or your reseller of changes in a Machine’s location.

Appendix. Product warranty and notices 33

IBM is responsible for loss of, or damage to, your Machine while it is 1) in

IBM’s possession or 2) in transit in those cases where IBM is responsible for

the transportation charges.

Neither IBM nor your reseller is responsible for any of your confidential,

proprietary or personal information contained in a Machine which you return

to IBM or your reseller for any reason. You should remove all such

information from the Machine prior to its return.

Production Status Each IBM Machine is manufactured from new parts, or

new and used parts. In some cases, the Machine may not be new and may

have been previously installed. Regardless of the Machine’s production status,

IBM’s appropriate warranty terms apply.

Limitation of Liability Circumstances may arise where, because of a default

on IBM’s part or other liability, you are entitled to recover damages from IBM.

In each such instance, regardless of the basis on which you are entitled to

claim damages from IBM (including fundamental breach, negligence,

misrepresentation, or other contract or tort claim), IBM is liable for no more

than

1. damages for bodily injury (including death) and damage to real property

and tangible personal property; and

2. the amount of any other actual direct damages, up to the greater of U.S.

$100,000 (or equivalent in local currency) or the charges (if recurring, 12

months’charges apply) for the Machine that is the subject of the claim.

This limit also applies to IBM’s suppliers and your reseller. It is the maximum

for which IBM, its suppliers, and your reseller are collectively responsible.

UNDER NO CIRCUMSTANCES IS IBM LIABLE FOR ANY OF THE

FOLLOWING: 1) THIRD-PARTY CLAIMS AGAINST YOU FOR

DAMAGES (OTHER THAN THOSE UNDER THE FIRST ITEM LISTED

ABOVE); 2) LOSS OF, OR DAMAGE TO, YOUR RECORDS OR DATA; OR

3) SPECIAL, INCIDENTAL, OR INDIRECT DAMAGES OR FOR ANY

ECONOMIC CONSEQUENTIAL DAMAGES (INCLUDING LOST

PROFITS OR SAVINGS), EVEN IF IBM, ITS SUPPLIERS OR YOUR

RESELLER IS INFORMED OF THEIR POSSIBILITY. SOME

JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION

OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE

LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

IBM Statement of Warranty Worldwide except Canada, Puerto Rico, Turkey

and United States (Part 1- General Terms)

This Statement of Warranty includes Part 1 - General Terms and Part 2 -

Country-unique Terms. The terms of Part 2 may replace or modify those of

Part 1. The warranties provided by IBM in this Statement of Warranty apply only to

34 ThinkPad X22 Service & Troubleshooting Guide

Machines you purchase for your use, and not for resale, from IBM or your reseller.

The term “Machine”means an IBM machine, its features, conversions, upgrades,

elements, or accessories, or any combination of them. The term “Machine”does not

include any software programs, whether pre-loaded with the Machine, installed

subsequently or otherwise. Unless IBM specifies otherwise, the following warranties

apply only in the country where you acquire the Machine. Nothing in this Statement

of Warranty affects any statutory rights of consumers that cannot be waived or

limited by contract. If you have any questions, contact IBM or your reseller.

Machine - IBM ThinkPad X22 and the Battery

Warranty Period* -

Model 2661 - One year

Model 2662 - Three years except in some countries

Battery pack - One year

*Elements and accessories are warranted for three months. Contact your place of purchase for

warranty service information. Some IBM Machines are eligible for On-site warranty service

depending on the country where service is performed.

The IBM Warranty for Machines IBM warrants that each Machine 1) is free

from defects in materials and workmanship and 2) conforms to IBM’s Official

Published Specifications. The warranty period for a Machine is a specified,

fixed period commencing on its Date of Installation. The date on your sales

receipt is the Date of Installation, unless IBM or your reseller informs you

otherwise.

During the warranty period IBM or your reseller, if approved by IBM to

provide warranty service, will provide repair and exchange service for the

Machine, without charge, under the type of service designated for the

Machine and will manage and install engineering changes that apply to the

Machine.

If a Machine does not function as warranted during the warranty period, and

IBM or your reseller are unable to either 1) make it do so or 2) replace it with

one that is at least functionally equivalent, you may return it to your place of

purchase and your money will be refunded. The replacement may not be new,

but will be in good working order.

Extent of Warranty The warranty does not cover the repair or exchange of a

Machine resulting from misuse, accident, modification, unsuitable physical or

operating environment, improper maintenance by you, or failure caused by a

product for which IBM is not responsible. The warranty is voided by removal

or alteration of Machine or parts identification labels.

Appendix. Product warranty and notices 35

THESE WARRANTIES ARE YOUR EXCLUSIVE WARRANTIES AND

REPLACE ALL OTHER WARRANTIES OR CONDITIONS, EXPRESS OR

IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED

WARRANTIES OR CONDITIONS OF MERCHANTABILITY AND

FITNESS FOR A PARTICULAR PURPOSE. THESE WARRANTIES GIVE

YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER

RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION.

SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR

LIMITATION OF EXPRESS OR IMPLIED WARRANTIES, SO THE ABOVE

EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. IN THAT

EVENT, SUCH WARRANTIES ARE LIMITED IN DURATION TO THE

WARRANTY PERIOD. NO WARRANTIES APPLY AFTER THAT PERIOD.

Items Not Covered by Warranty IBM does not warrant uninterrupted or

error-free operation of a Machine.

Unless specified otherwise, IBM provides non-IBM machines WITHOUT

WARRANTIES OF ANY KIND.

Warranty Service To obtain warranty service for the Machine, contact your

reseller or IBM. You may be required to present proof of purchase.