Cellphone Mate SureCall TRIFLEX-A 3-Band Cellphone Signal Booster User Manual

Cellphone-Mate Inc. dba SureCall 3-Band Cellphone Signal Booster

Contents

User Manual

Tri-Band Wireless
Adjustable Signal Booster
3G – 4G Home/Office Signal Booster Kit
TRIFLEX-A for AT&T 2G thru 4G
(TRIFLEX-A)
User Guide
TRIFLEX-A HOME/OFFICE KITS
MN-AMP-01
INTRODUCTION
2
PRINCIPLES OF OPERATION 2
SURECALL TRIFLEX PACKAGES 3
TRIFLEX BOOSTER HARDWARE 4
INSTALLATION
5
PACKAGE CONTENTS 5
SITE SELECTION 5
INSTALLATION INSTRUCTIONS 6
TROUBLESHOOTING
10
FREQUENTLY ASKED QUE
STIONS 12
OBTAINING TECHNICAL
SUPPORT 12
WARRANTY
13
SPECIFICATIONS
15
SAFETY INFORMATION
16
INTRODUCTION
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Introduction
Congratulations on purchasing the SureCall TriFlex - A kit for 2G-3G, all carriers,
and 4G LTE for AT&T, the finest cellular signal booster available!
SureCall adjustable cellular boosters and kits from Cellphone-Mate remove the
frustration over dropped calls, limited range, and slow data rates by amplifying incoming
and outgoing cellular signals in buildings, offices, and homes. The TriFlex is designed
with leading-edge technologies to detect and amplify weak incoming signals your
cellular device would otherwise miss and to broadcast a significantly stronger signal
back to the cell tower.
This guide contains all the information you need to get your SureCall TriFlex booster
system up and running.
Principles of Operation
The SureCall TriFlex is a high-quality bidirectional signal booster that boosts cellular
signals for areas prone to weak or shadowed cellular coverage.
The TriFlex works with two antennas
:
x An inside antenna that communicates with your cell phone.
x An outside antenna that communicates with the cell tower.
Signals sent from a cell tower are received by the outside antenna, amplified by the
booster and then sent to your phone via the inside antenna.
When your phone transmits, the signal is sent to the inside antenna, and then sent to
the cell tower via the outside antenna.
Some cell signal is required for the TriFlex to enhance cellular signal coverage. The
weakest cell signal for the TriFlex to work is low -100dBm to high -90dBm. dBm is
an abbreviation for the power ratio in decibels of the radio power per one milliwatt.
To measure your existing cell signal on an Apple iPhone, dial *3001#12345#*and
press Call. In the top-left corner, a number appears instead of bars.
For Android devices, you can download several apps to measure exact signal
strength. Look up check real signal strength to find a cell signal measurement
app.
INTRODUCTION
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SureCall TriFlex Packages
TriFlex Antenna Kitting Information
Component
Product Number
(Description)
LTE-A
800 MHz
1900 MHz
Outdoor Antennas* CM288W 3 dBi 3 dBi 4 dBi
CM230W
10 dBi
10 dBi
10 dBi
Outdoor Cable* CM240-40FN (40 feet) -3.52 dB -3.98 dB -6.52 dB
CM400-75NN (75 feet) -4.22 dB -4.41dB -6.17 dB
Indoor Cable* CM240-20FN (20 feet) -2.06 dB -2.29 dB -3.56 dB
CM400-30NN (30 feet)
-2.05 dB
-2.12 dB
-2.83 dB
Indoor Antenna* CM248W 7 dBi 7 dBi 10 dBi
CM222W
3 dBi
3 dBi
6 dBi
* All equivalent antennas and cables are suitable for use with the TriFlex-A booster.
Note: For the signal booster to work, the following items are required:
x Outside antenna
x Cable for connecting the outside antenna to the booster
x Signal booster
x Inside antenna
x Cable for connecting the inside antenna to the booster
x Power supply
Warning: Unauthorized antennas, cables, and/or coupling devices are prohibited by
FCC new rules. Please contact FCC for details: 1-888-CALL-FCC.
Changes or modifications not expressly approved by Cellphone-Mate could void the
user’s authority to operate the equipment.
INTRODUCTION
SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. Page 4
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TriFlex Booster Hardware
The following figure shows the key hardware components on the TriFlex 65dB cellular
booster. Refer to this figure as you install your SureCall TriFlex components.
PCS Dial
Outdoor Antenna Connector
Indoor Antenna Connector
Power Connector
(not shown)
Power LED
(not shown)
Alert LEDs Cellular Dial
LTE/AWS Dial
INSTALLATION
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Installation
Package Contents
Unpack all package contents and check for damage. For missing or damaged
items, contact your reseller. Keep the carton and packing material to store the
product or if you need to return it.
Site Selection
For optimum performance, select a location for your outside antenna that
:
x Provides the best signal strength possible. To measure your existing cell
signal on an Apple iPhone, dial *3001#12345#*and press Call. In the top-
left corner, a number appears instead of bars. For Android devices, you can
download several apps to measure exact signal strength. Look up “check
real signal strength” to find a cell signal measurement app.
x Avoids areas where wireless signals can be blocked or reflected by
buildings, walls, trees, hills, and other terrain features. This can result in
low signal strength.
x Is not close to energy-efficient windows, which can affect signal penetration
into a home or off
ic
e.
Note: The cell phone tower site in relation to the location where you install your
outside antenna also determines signal strength. Although cell phone providers try
to pla
c
e towers for maximum coverage, local ordinances and terrain features can
restr
ic
t tower locations, which can limit signal strength at your lo
c
ation.
INSTALLATION
SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. Page 6
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Installation Instructions
The TriFlex booster is suited for installation in a building or home.
Step 1. Connect the Outside Antenna
1. Mount the fiberglass antenna in an outside mounting location that:
x Has at least a 12-inch radius clear of obstructions and other radiating
elements.
x Is at least 75 feet in a straight line from the inside antenna when used in an
area prone to weak cellular signals and operating the booster at full 65dB
gain.
x Is not co-located or operating with any other antenna or booster.
2. Using the CM240 or CM400 cable, connect the outside antenna to the booster
connector marked OUTSIDE (see page 4).
3. Hand tighten the connection.
IMPORTANT: A minimum separation distance of 30 vertical feet is necessary
between the outside and inside antennas. If the inside coverage is not sufficient, you
may need as much as 80 feet of separation. See the table on page 9.
INSTALLATION
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Step 2. Connect the Inside Antenna
1. Mount the inside antenna:
x Omnidirectional dome antenna: mount the antenna on the ceiling in a
central location where you want reception.
x Panel antenna: install the antenna against a wall or surface projecting
where you want reception.
2. Using the CM240 or CM400 cable, connect the inside antenna to the booster
connector marked INSIDE (see page 4).
3. Hand tighten the connection.
Step 3. Mount the Booster (Optional)
1. Select a location for your booster.
2. Clean the intended surface and allow it to dry.
3. Peel the protective paper from the back of the hook sides of the Velcro. Press
the adhesive side of the Velcro strips into place on the bottom of the booster,
one strip on each end.
4. Wait 5 minutes, and then attach the loop side of the Velcro to the hook side.
The adhesive bond reaches maximum strength after 24 hours.
5. With both the Velcro loop and hook pieces attached to the back of the booster,
peel the protective paper off of the back of the loop strips.
6. Press the entire booster into its mounting place, and then wait 5 minutes for
the adhesive to set.
7. Be sure the booster is seated firmly.
INSTALLATION
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To remove the booster, rotate it across the Velcro. Do not pull the booster or cables.
Step 4. Connect to AC Power
1. Connect the AC power cord to the booster (see page 4).
2. Connect the plug on the other end to a 110V AC power outlet. Be sure all
connections to the booster are tight and secure.
x The booster turns on automatically.
x The Power LED goes ON to show that the booster is ready for use (see
page 4).
x The Alert LEDs flash up to 15 seconds on each band to show the band is
activated (see page 4).
The booster is rated for 5-20V input voltage. DO NOT use the booster with a
higher voltage power supply. This can damage the booster, cause personal
injury, and void your warranty.
INSTALLATION
SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. Page 9
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Step 5. Configure Gain Settings
1. Facing the front of your booster, find the PCS, Cellular, and LTE / AWS dials
on the top of the booster (see page 4).
2. Set the following dials according to the coverage area and the distance
between the indoor and outdoor antennas (see the table below).
Note: As you can see from the table above, acquiring the recommended indoor and
outdoor antenna separation optimizes coverage significantly. Any reduced antenna
separation reduces the booster’s cellular signal capabilities.
If Coverage Area is...
and Antenna Separation is...
Set All Dials to...
3000 - 6000 square feet
60 - 80 feet
65
(default setting)
2000 – 4000 square feet
50 – 75 feet
60
1500 – 2000 square feet
40 - 60 feet
55
1000 - 1500 square feet
35 – 50 feet
50
1000 square feet and below
30-35 feet
45 or below
TROUBLESHOOTING
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Troubleshooting
In the unlikely event you encounter a problem, use the following steps to identify and
resolve the issue.
Problem
Resolution
Booster has no power
1. Verify that the switch on the power supply is turned on
and red LED is ON.
2. Connect the power supply to an alternate power
source.
3. Be sure the power source is not controlled by a switch
that can remove power from the outlet.
4. Check the green POWER LED on the booster. If it is
OFF, return the power supply to Cellphone-Mate.
Contact tech support at 1-888-365-6283, email
support@surecall.com, or go to surecall.com and log
on via online support to receive a Return Merchandise
Authorization (RMA).
After installing the
booster system, you
have no signal or
reception.
1. Check the strength of the outside signal as close as
you can to the outside antenna. To measure your
existing cell signal:
Apple iPhone: dial *3001#12345#*and press Call. In
the top-left corner, a number replaces the bars.
Android devices: download apps to measure exact
signal strength, such as Network Signal Info in the
Google Play store. Search "check real signal strength"
to find other cell signal measurement apps.
2. Double-check all booster and antenna cable
connections.
3. Be sure your booster's dB gain is turned up to full
power on each dial.
One of the red lights next
to the dials on your
booster is flashing red.
1. Turn down the dB gain on the dial until the light goes
OFF or turns yellow.
2. Be sure the inside panel antenna is facing away from
the outside antenna.
3. Use the recommended antenna separation:
• 65dB 60 ft. separation
• 63dB 50-60 ft. separation
• 55dB 40-50 ft. separation
• 50dB 30-40 ft. separation
• 45dB 20-30 ft. separation
• 40dB 10-20 ft. separation
• 35dB 10 ft. separation
TROUBLESHOOTING
SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. Page 11
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Problem
Resolution
Your booster restarted
and shut down for 15
minutes, and is now shut
down permanently.
Each SureCall booster is equipped with Auto Shutdown
to prevent cell tower interference. The outside antenna
may be close to a cell tower. Move the outside antenna to
a location that provides sufficient distance from the cell
tower to prevent the booster from automatically enabling
Auto Shutdown. Once away from the original location,
perform the procedure under Step 4. Connect to AC
Power on page 8.
The red LED goes ON.
More antenna separation is needed. If you cannot
provide more antenna separation and the Alert LEDs
flash after the initial activation period, lower the dial
above the blinking LED by 5 dB (for example, from 50 to
45) and monitor the bars on your cell phone to see
whether reception improves.
The Power LED does not
turn ON.
Be sure the AC outlet is working and is not controlled by
a wall switch that can remove power from the outlet.
The Alert LEDs flash
after the initial activation
period.
Lower the dial above the blinking LED by 5 dB (for
example, from 65 to 60) and monitor the bars on your cell
phone to see whether reception has improved.
The Alert LEDs continue
to flash.
The booster shuts down automatically, and then restarts
after 60 seconds. Turn down the PCS, Cellular, or
LTE/AWS dial that is oscillating to prevent the booster
from shutting down automatically.
FREQUENTLY ASKED QUESTIONS
SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. Page 12
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Frequently Asked Questions
For a list of Frequently Asked Questions and a comprehensive, up-to-date
Troubleshooting Guide, please visit our website at: www.surecall.com or call us at
1-888-365-6283.
Obtaining Technical Support
You can also consult a Cellphone-Mate technical specialist directly by emailing us at
support@surecall.com.
Record the model and serial number for your products:
Serial #: ______________________________________________________
Purchase Date: ________________________________________________
WARRANTY
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Warranty
Two-Year Product Warranty
Cellphone-Mate warrants its products for two years from the date of purchase against defects in
workmanship and/or materials.
Products returned by customers must be in their original, un-modified condition, shipped in the original or
protective packaging with proof-of-purchase documentation enclosed, and a Return Merchandise
Authorization (RMA) number printed clearly on the outside of the shipping container.
Buyers may obtain an RMA number for warranty returns by calling the Cellphone-Mate Return Department
toll-free at 1-888-365-6283. Any returns received by Cellphone-Mate without an RMA number clearly printed
on the outside of the shipping container will be returned to sender. In order to receive full credit for signal
boosters, all accessories originally included in the signal booster box must be returned with the signal
booster. (The Buyer does not need to include accessories sold in addition to the signal booster, such as
antennas or cables.)
This warranty does not apply to any product determined by Cellphone-Mate to have been subjected to
misuse, abuse, neglect, or mishandling that alters or damages the product’s physical or electronic properties.
Cellphone-Mate warrants to the Buyer that each of its products, when shipped, will be free from defects in
material and workmanship, and will perform in full accordance with applicable specifications. The limit of
liability under this warranty is, at Cellphone-Mate’s option, to repair or replace any product or part thereof
which shall within TWO YEARS of purchase as determined by examination by Cellphone-Mate, prove
defective in material and/or workmanship. Warranty returns must first be authorized by Cellphone-Mate, Inc.,
either in writing or by phone. Disassembly of any Cellphone-Mate, Inc. product by anyone other than an
authorized representative of Cellphone-Mate voids this warranty in its entirety. Cellphone-Mate reserves the
right to make changes in any of its products without incurring any obligation to make the same changes on
previously delivered products.
As a condition to the warranties provided for herein, the Buyer will prepay the shipping charges for all
products returned to Cellphone-Mate for repair, and Cellphone-Mate will pay the return shipping with the
exception of products returned from outside the United States, in which case the Buyer will pay the shipping
charges.
The Buyer will pay the cost of inspecting and testing any goods returned under the warranty or otherwise,
which are found to meet the applicable specifications or which are not defective or not covered by this
warranty.
Products sold by Cellphone-Mate shall not be considered defective or non-conforming to the Buyer’s order if
they satisfactorily fulfill the performance requirements that were published in the product specification
literature, or in accordance with samples provided by Cellphone-Mate. This warranty shall not apply to any
products or parts thereof which have been subject to accident, negligence, alteration, abuse, or misuse.
Cellphone-Mate makes no warranty whatsoever in respect to accessories or parts not supplied by it.
WARRANTY
SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. Page 14
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Limitations of Warranty, Damages and Liability:
EXCEPT AS EXPRESSLY SET FORTH HEREIN, THERE ARE NO WARRANTIES, CONDITIONS,
GUARANTEES, OR REPRESENTATIONS AS TO MERCHANTABILITY, FITNESS FOR A PARTICULAR
PURPOSE, OR OTHER WARRANTIES, CONDITIONS, GUARANTEES, OR REPRESENTATIONS,
WHETHER EXPRESSED OR IMPLIED, IN LAW OR IN FACT, ORAL OR IN WRITING.
CELLPHONE-MATE AGGREGATE LIABILITY IN DAMAGES OR OTHERWISE SHALL NOT EXCEED THE
PAYMENT, IF ANY, RECEIVED BY CELLPHONE-MATE, INC. FOR THE UNIT OF PRODUCT OR
SERVICE FURNISHED OR TO BE FURNISHED, AS THE CASE MAY BE, WHICH IS THE SUBJECT OF
CLAIM OR DISPUTE. IN NO EVENT SHALL CELLPHONE-MATE, INC. BE LIABLE FOR INCIDENTAL,
CONSEQUENTIAL, OR SPECIAL DAMAGES, HOWSOEVER CAUSED.
All matters regarding this warranty shall be interpreted in accordance with the laws of the State of California,
and any controversy that cannot be settled directly shall be settled by arbitration in California in accordance
with the rules then prevailing of the American Arbitration Association, and judgment upon the award rendered
may be entered in any court having jurisdiction thereof.
If one or more provisions provided herein are held to be invalid or unenforceable under applicable law, then
such provision shall be ineffective and excluded to the extent of such invalidity or unenforceability without
affecting in any way the remaining provisions hereof.
SPECIFICATIONS
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Specifications
Specification
TRIFLEX–A
Uplink Frequency Range:
Cellular–800:
PCS:
LTE–A:
824 – 849 MHz
1850 – 1910 MHz
698 – 716 MHz
Downlink Frequency Range:
Cellular–800:
PCS:
LTE–A:
869 – 894 MHz
1930 – 1990 MHz
728 – 746 MHz
Supported Standards:
CDMA, GSM, LTE
Input/Output Impedance:
50 Ω
Maximum Gain:
Cellular–800:
PCS:
LTE–A:
65 dB
72 dB
63.5 dB
Noise Figure:
5 dB
VSWR:
≤2.0
AC Power Transmitter:
Input: AC 100 – 240 V, 50 – 60 Hz
Output: DC 5–15 V
Maximum Output Power:
1 Watt EIRP
Cable:
CM240 or CM400 recommended
RF Connectors:
N Female (both ends )
Power Consumption:
<9 W
Dimensions:
9.3 x 6.3 x 1.4 in.
(23.622 x 16.002 x 3.556 cm.)
Weight:
3.5 lbs.
(1.587 kgs.)
FCC ID (USA):
RSNTRIFLEX–A
SAFETY INFORMATION
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Safety Information
Note: This equipment has been tested and found to comply with the limits for a Class B digital
device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential installation. This equipment generates, uses
and can radiate radio frequency energy and, if not installed and used in accordance with the
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by turning the
equipment off and on, the user is encouraged to try to correct the interference by one or more of
the following measures:
x Reorient or relocate the receiving antenna.
x Increase the separation between the equipment and receiver.
x Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected.
x Consult the dealer or an experienced radio/TV technician for help.
SureCall TriFlex - A Kit for Home/Office Cellphone-Mate, Inc. Page 17
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48346 Milmont Drive
Fremont, California 94538
USA
888.365.6283
Fax: 510.996.7250
www.surecall.com
Cellphone-Mate has made a good faith effort to ensure the accuracy of the
information in this document and disclaims the implied warranties of merchantability
and fitness for a particular purpose and makes no express warranties, except as
may be stated in its written agreement with and for its customers.
Cellphone-Mate shall not be held liable to anyone for any indirect, special or
consequential damages due to omissions or errors. The information and
specifications in this document are subject to change without notice.
Copyright © 2014. All Rights Reserved.
All trademarks and registered trademarks are the property of their respective
owners.
SureCall Tri-Band Wireless Adjustable Signal Booster User Guide (TRIFLEX-A)
January 29, 2014
TRIFLEX (20130228) V1.2

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