Dell 962 All In One Photo Printer Users Manual User's Guide

2014-11-13

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Dell™ Photo All-In-One Printer 962 User's Guide
Click the links to the left for information on the features and operation of your printer. For information on
other documentation included with your printer, see Finding Information.
To order ink or supplies from Dell:
Double-click the icon on your desktop.1.
Visit Dell's website, or order Dell printer supplies by phone.2.
www.dell.com/supplies
For the best service, make sure you have the Dell printer Service Tag available. See Express Service
Code and Service Tag.
Notes, Notices, and Cautions
NOTE: A NOTE indicates important information that helps you make better use of your printer.
NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how
to avoid the problem.
CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
Information in this document is subject to change without notice.
© 2004 Dell Inc. All rights reserved.
Reproduction in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell and the DELL logo are trademarks of Dell Inc.; Pentium is a registered trademark of Intel
Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation.
Other trademarks and trade names may be used in this document to refer to either the entities claiming the marks and names or
their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
Model 962
July 2004 SRV C7757 Rev. A00
Finding Information
What are you looking for?
Find it here
Drivers for my printer
My User's Guide
Drivers and Utilities CD
Documentation and drivers are already installed on your computer when
purchased from Dell at the same time as your printer. You can use the CD
to uninstall/reinstall drivers or access your documentation.
Readme files may be included on your CD to provide last-minute updates
about technical changes to your printer or advanced technical reference
material for experienced users or technicians.
Safety information
How to set up and use
my printer
Warranty information
Owner's Manual
How to set up my printer
Setup diagram
Express Service Code and
Service Tag number
Express Service Code and Service Tag
This label is located under the printer unit. See Express Service Code.
Use the Service Tag to identify your printer when you use
support.dell.com or contact technical support.
NOTE: The Express Service Code is not available in all countries.
Latest drivers for my
printer
Answers to technical
service and support
questions
Documentation for my
printer
Dell Support website - support.dell.com
The Dell Support website provides several online tools, including:
Solutions - Troubleshooting hints and tips, articles from
technicians, and online courses
Community - Online discussion with other Dell customers
Upgrades - Upgrade information for components, such as memory
Customer Care - Contact information, order status, warranty, and
repair information
Downloads - Drivers
Reference - Printer documentation and product specifications
How to use Windows XP
Documentation for my
printer
Windows XP Help and Support Center
Click Start Help and Support.1. Type a word or phrase that describes your problem and click the
arrow icon.
2.
Click the topic that describes your problem.3. Follow the instructions on the screen.4.
About Your Printer
Understanding the Printer Parts
Setting Up Your Printer
Understanding the Operator Panel
Understanding the Automatic Paper Type Sensor
Loading Paper
Understanding the Printer Parts
Number:
Part:
Description:
1
Automatic Document
Feeder (ADF)
Scan, copy, or fax multiple page documents and/or legal sized
documents.
2
Operator panel
Panel on the printer you use to control copying, scanning, faxing, and
printing. For more information, see Using the Operator Panel.
3
Printer unit
Unit you lift to gain access to the ink cartridges.
4
Paper input tray
Where you load paper into the printer.
5
ADF input tray
Load original documents in the printer. Recommended for scanning,
copying, or faxing multiple page documents.
6
Top cover with
integrated ADF exit
tray
Top of printer that holds your document or photo flat while you scan it.
You can also pick up your original document after it has gone through
the ADF here.
7
PictBridge connector
The connector you use to connect your PictBridge-compatible digital
camera to your printer.
8
Paper exit tray
Tray that holds the paper as it exits the printer.
NOTE: Pull the paper exit tray stop straight out to extend it.
Supplies
Reorder Label
To order ink cartridges or paper, visit www.dell.com/supplies.
Express Service
Code
Identify your printer when you use support.dell.com or contact technical
support.
Enter the Express Service Code to direct your call when contacting technical
support. The Express Code is not available in all countries.
PHONE jack connector
( - left side
connector)
Remove the plug to connect additional devices, such as a data/fax modem,
telephone, or answering machine to your printer.
LINE connector (
-right side
connector)
Connect your printer to an active telephone line to send and receive faxes.
Your printer must be connected to this telephone line to receive incoming fax
calls.
NOTE: Do not connect additional devices to the LINE connector ( -right side
connector) and do not connect a DSL (digital subscriber line) or ISDN
(integrated services digital network) without using a digital line filter to the
printer.
USB connector
Connects your printer to a computer.
Rear access door
Open to remove paper jams.
Power cord connector
Supplies power to the printer.
NOTE: The power supply is removable. Also, if the power is off when you
unplug your machine, the power will be off when you plug it back in. If the
power is on when you unplug it, the power will resume as soon as you plug it
back in.
Setting Up Your Printer
NOTE: The Dell Photo All-In-One Printer 962 supports Microsoft® Windows® 2000 and Windows XP.
To set up your printer, follow the steps on your Setting Up Your Printer poster. If you encounter problems
during setup, see Troubleshooting.
NOTE: The Dell Photo AIO Printer 962 is an analog device that only works when directly connected to
a wall jack. Other devices such as a telephone or answering machine can be attached to the PHONE
jack connector ( - left side connector) to pass through the printer as described in the setup steps.
If you have a digital connection such as ISDN, DSL, or ADSL, a digital line filter is required. Contact
your Internet Service Provider for details.
You can use the Dell Photo AIO Printer 962 to do a variety of things. A few important things to note:
If your printer is connected to a computer, you can use either the printer operator panel or the printer
software to produce quality documents quickly.
You do need to connect your printer to a computer to print. However, printing photos from your digital
camera using the Pictbridge connector does not require a computer.
You do not need to connect your printer to a computer to make photocopies or send faxes.
NOTE: The printer (whether it is connected to a computer or not) must be connected to a telephone
line before you can send a fax.
Understanding the Operator Panel
Installing the Operator Panel
The following instructions apply only if you received an additional language operator panel with your printer.
Remove the operator panel (if one is installed).1.
Choose the correct operator panel for your language.2.
Position the clips on the printer, and then press down.3.
Using the Operator Panel
The operator panel buttons allow you to copy and fax documents without connecting to a computer. The
printer is on when Power is illuminated. You can select a mode with the Mode button, which will illuminate
an LED corresponding to the selected mode; change settings using the Menu, Select, and < > buttons; and
initiate a scan, copy, or fax using one of the start buttons.
The display features:
Printer status
Messages
Menus
Number
Part:
Purpose:
1
Power
To turn your printer on or off.
2
Fax LED
Illuminates when machine is in Fax Mode.
3
Scan LED
Illuminates when machine is in Scan Mode.
4
Copy LED
Illuminates when machine is in Copy Mode.
5
Number of Copies
Specify a number (1–99) of copies.
6
Reduce/Enlarge
Customize the size of your original document by a percentage, Fit to
Page, or to poster size.
NOTE: Fit to Page is not available when using the ADF.
7
LCD (Liquid Crystal
Display)
To show options available to you.
8
Menu
Scroll through the available menus. Each time you press this button, the
next item on the display appears.
9
Color
Start a color scan, copy, or fax job.
NOTE: Make sure the correct mode is lit.
10
Black
Start a black and white scan, copy, or fax job.
NOTE: Make sure the correct mode is lit.
11
Redial/Pause
Recall the last number entered.
Insert a three-second pause in the number to be dialed to wait for
an outside line or get through an automated answering system.
NOTE: Enter a pause only when you have already begun entering the
number.
12
A keypad number or
symbol
In fax mode:
Enter fax numbers.
Select letters when creating a speed dial list.
Type numbers to enter or edit the date and time shown on
the printer display.
In copy mode, select the number of copies you want to make.
13
Mode
Select a mode for your printer.
Copy
Fax
Scan
NOTE: The selected mode is lit.
14
Quality
You can:
Select from the following copy qualities: Draft, Normal, or Photo.
Select a fax resolution: Standard, Fine, Superfine, or Ultrafine.
Select a scan resolution when the printer is connected to a
computer.
15
Lighter/Darker
To lighten or darken a copy or received fax.
16
Left arrow
You can:
Decrease a number on the display.
Scroll through a list on the display.
17
Select
Press to choose the option that appears on the display.
18
Right arrow
You can:
Increase a number on the display.
Scroll through a list on the display.
19
Cancel
Press to:
Cancel a scan, print, or copy job in progress.
Exit a menu.
Clear a fax number or end a fax transmission and return the display
to the fax default.
Clear current settings and return to default settings.
20
Auto Answer
Press to answer all incoming calls.
The number of rings before the machine will answer incoming phone calls
should be set in the Answer Fax When options menu.
21
Speed Dial buttons
Access any of the programmed Speed Dial numbers (1–99).
Operator Panel Menus
See this section for help accessing the Scan, Copy, Fax, and Advanced Fax mode menu items.
Selecting Scan Mode Menu Items
On the operator panel, press the Mode button repeatedly until Scan is selected.1.
Press Menu repeatedly until the menu heading you want appears on the display.2.
Press < or > to scroll through the available menu items.3.
Press Select when the menu item you want appears on the display to save the setting.4.
Scan Mode Menu Items
From this
menu:
You can:
Original Size
Specify the size of the document on the scanner glass.
NOTE: Leave this on Auto Detect (default) unless the size of the document you printed
is not satisfactory.
Power Save
Select a time to begin reducing power:
After 30 min (default)
After 60 min
After 6 hours
Never
Immediately
After 10 min
Clear Settings
Select when you want your All-In-One to return to the default settings:
After 2 min (default)
Never
Set Defaults
Set your default settings to:
Use Factory (default)
Use Current
Language
Select a language for all display text.
Selecting Copy Mode Menu Items
On the operator panel, press the Mode button repeatedly until Copy is selected.1.
Press Menu repeatedly until the menu heading you want appears on the display.2.
Press < or > to scroll through the available menu items.3.
Press Select when the menu item you want appears on the display to save the setting.4.
Copy Mode Menu Items
From this
menu:
You can:
Blank Paper Size
Specify the size of the paper loaded in the paper tray:
Letter (default)
Legal
B5
A4
A5
A6
3x5
4x6
L
2L
NOTE: For other specialty sizes, see the Dell All-In-One Center.
Blank Paper
Type
Specify the type of paper loaded in the paper tray:
Auto Detect (default)
Plain
Coated
Photo
Transparency
Auto Detect optimizes the setting according to the type of paper loaded.
NOTE: For other specialty types, see the Dell All-In-One Center.
Repeat Image
Specify how many copies of one image you want on one page:
1x per page (default)
4x per page
9x per page
16x per page
Color
Press < or > to adjust the color intensity of the copy.
Original Size
Specify the size of the document on the scanner glass. Auto Detect is the default.
NOTE: Specify an original size other than Auto Detect to confine the scan area to the
size of the original selected.
Content Type
Specify the type of document on the scanner glass.
Text&Graphics (default)
Photo
Text Only
Line Drawing
Collate
Scan multiple pages to memory and print them out in reverse order.
Off (default)
On
Key Press Tone
Turn on or off the sound that is made when you press a control panel button. The
options are:
Low (default)
High
Off
Maintenance
Align Cartridges
Clean Cartridges
Print Test Page
Power Save
Select a time to begin reducing power:
After 30 min (default)
After 60 min
After 6 hours
Never
Immediately
After 10 min
Clear Settings
Select when you want your All-In-One to return to the default settings:
After 2 min (default)
Never
Set Defaults
Set your default settings to:
Use Factory (default)
Use Current
Language
Select a language for all display text.
Selecting Fax Mode Menu Items
Use the operator panel to customize your fax jobs.
On the operator panel, press the Mode button repeatedly until Fax is selected.1.
Press Menu repeatedly until the menu heading you want appears on the display.2.
Press < or > to scroll through the available menu items.3.
Press Select when the menu item you want appears on the display to save the setting.4.
In order for faxing to function properly:
The printer's LINE connector ( -right side connector) must be connected to an active phone line. See
Setting Up the Printer With Equipment for setup details.
NOTE: You cannot fax with a DSL (digital subscriber line) or ISDN (integrated signature digital
network) unless you purchase a digital line filter. Contact your Internet Service Provider for more
details.
If you are using fax software to fax, the printer must be connected to a computer with a USB cable.
Fax Mode Menu Items
From this
menu:
You can:
Pending
Faxes
Cancel any faxes that have not been sent.
Print Reports
Print:
An Activity Report (the last 40 sent and received faxes)
A Send log
A Receive log
A Settings list (lists settings such as ringer volume, fax quality, and redial attempts)
Answer Fax
When
Select how a fax is received.
When the Auto Answer light on the operator panel is on, the All-In-One will receive a fax
automatically:
After 1 ring
After 2 rings
After 3 rings (default)
After 5 rings
When the Auto Answer light is off, receive the fax manually by pressing DELL# (3355#)
on the keypad.
Delay Until
Enter a specific time to send a fax. For help, see Send a Delayed Broadcast Fax.
NOTE: Make sure the date and time are entered correctly before you set a specific time to
send a fax.
On Hook Dial
Press Select to use On Hook Dial and dial the number when you hear a dial tone.
For more information, see Manually Dialing a Fax While Listening to a Telephone Line (On
Hook Dial).
Ringer Tone
Choose a tone for incoming rings:
Off
Low (default)
High
Key Press
Tone
Turn on or off the sound that is made when you press a control panel button. The options
are:
Off
Low (default)
High
Speaker
Volume
Turn the All-In-One speaker volume (affects All-In-One fax sounds) to:
Off
Low (default)
High
Edit Speed
Dial
Make the following changes to your speed dial list:
Add to it
Remove a number from it
Modify it
Print it
NOTE: For more information, see Speed Dial.
Edit
Date/Time
Edit the date and time.
NOTE: Make sure you enter a number into each of the available spaces. For example,
01:00 for 1:00. Once you have entered the time, press 1 for AM, 2 for PM or 3 for 24-hour
mode.
Personalize
Fax
Enter your name or the name of your business and your number. This information appears
as a heading to identify you and your fax machine to the fax recipient.
NOTE: Not available for double-byte languages.
Blank Paper
Size
Specify the size of the paper loaded in the paper tray.
Letter
A4
Legal
NOTE: If no asterisk (*) is present, a paper size that is not supported by fax has been
selected through the copy menu.
Blank Paper
Type
Specify the type of paper loaded in the paper tray:
Auto Detect (default): optimizes the setting according to the type of paper loaded.
Plain
Coated
Photo
Transparency
Fax Forward
Turn this feature Off (default).
Enter a number to Forward the fax to.
Print&Forward the fax.
Advanced Fax
Press Select to see a menu of advanced fax options. For more information, see Advanced
Fax Mode Menu Items.
Selecting Advanced Fax Menu Items
On the operator panel, press the Mode button repeatedly until Fax is selected.1.
Press Menu repeatedly until Advanced Fax appears on the display.2.
Press Select.3.
Press < or > to scroll through the available items.4.
Press Select when the menu item you want appears on the display to save the setting.5.
Advanced Fax Mode Menu Items
From this Advanced
Fax option:
You can select:
Redial Attempts
The number of times you want the machine to try again if your fax does not go
through:
0 times
1 time
2 times (default)
3 times
4 times
5 times
Redial Interval
The time the machine waits before attempting a fax call again:
1 minute
2 minutes
3 minutes (default)
4 minutes
5 minutes
6 minutes
7 minutes
8 minutes
Fax Confirmation
Off - no status page is printed
Print for all - prints a status report after each fax you send, including jobs
that have errors
Print for errors (default) - prints a status report only after jobs that did
not send
Activity Report
Generation
On request (default) - you can ask for the report to print
After 40 faxes - report is automatically generated after 40 faxes print
Fit Fax To Page
How the received fax will be printed.
Try to fit (default)
Two pages
Fax Footer
On (default) - the All-In-One automatically inserts the time, date, and
page number at the bottom of each incoming fax
Off
Dialing Method
Touch Tone (default)
Pulse
Behind a PBX (Dial tone detect off) - Send a fax without waiting for a dial
tone.
Ring Pattern
Any (default)
Single
Double
Triple
NOTE: You can choose distinctive rings if they are available from your local
telephone service. If they are not available, select Any.
Dial Prefix
None (default)
Create - You can create an up to 8-character prefix to be added to the
beginning of each number dialed.
Scan Before Dial
No
Yes (default)
Blocked Faxes
Off (default)
On
NOTE: You may enter up to 50 numbers from which to block faxes.
Block "No ID" Calls
Yes
No (default)
Edit Blocked Fax List
Add
Remove
Modify
Print
Block Host Fax Settings
Avoid unwanted changes from users on the network.
Off (default)
On
Auto Fax Convert
To convert color faxes to mono or convert to a lower quality setting for faxes.
Off
On (default)
For more information, see Using Auto Fax Convert.
Max Send Speed
A bps speed:
33,600 (default)
31,200
28,800
26,400
24,000
21,600
19,200
16,800
14,400
12,000
9,600
7,200
4,800
2,400
Error Correction
On (default)
Off
NOTE: Turn error correction off if you have trouble sending a fax to an older fax
machine.
Language
Select a language for all display text.
Country Code
Denmark
Ecuador
Egypt
Emirates (UAE)
Estonia
Finland
France
Germany
Greece
Guam
Hong Kong
Hungary
India
Indonesia
Ireland
Israel
Italy
Japan
Jordan
Korea
Kuwait
Latvia
Lebanon
Lithuania
Luxembourg
Malaysia
Mexico
Morocco
Netherlands
New Zealand
Nigeria
Norway
Oman
Paraguay
Peru
Philippines
Poland
Portugal
Puerto Rico
Qatar
Romania
Russia
Saudi Arabia
Serbia
Singapore
Slovakia
Slovenia
South Africa
Spain
Sri Lanka
Sweden
Switzerland
Taiwan
Thailand
Tunisia
Turkey
UK
USA
Uruguay
US Virgin Islands
Venezuela
Vietnam
Yemen
Call Diagnostics
Off (default)
Audio on
Print T.30 signals report
Both audio and report
NOTE: This feature is intended for advanced troubleshooting only.
Understanding the Automatic Paper Type Sensor
Your printer has an automatic paper type sensor that detects the following paper types:
Plain
Transparency
Glossy/photo
Coated
If you load one of these paper types, the printer detects the paper type and automatically adjusts the
Quality/Speed settings.
Paper type
Quality/Speed
settings
Black and
Color
Cartridges
Installed
Photo and
Color
Cartridges
Installed
Plain
Normal
Photo
Transparency
Normal
Photo
Glossy/photo
Photo
Photo
Coated
Normal
Photo
NOTE: Your printer cannot detect the paper size.
To choose paper size:
With your document open, click File Print.1.
In the Print dialog box, click Preferences or Properties (depending on your program or operating
system).
2.
The Printing Preferences screen appears.
On the Paper Setup tab, select the paper size.3.
Click OK.4.
Unless you turn off the automatic paper type sensor, it always remains on. To turn off the automatic paper
type sensor for a specific print job:
With your document open, click File Print.1.
In the Print dialog box, click Preferences or Properties (depending on your program or operating
system).
2.
The Printing Preferences screen appears.
Click the Quality/Copies tab.3.
Click the Use my choice button.4.
Select the paper type in the drop-down menu.5.
Click OK.6.
5.
6.
To turn off the automatic paper type sensor for all print jobs:
In Windows XP, click Start Control Panel Printers and Other Hardware Printers and
Faxes.
1.
In Windows 2000, click Start Settings Printers.
Right-click the printer icon.2.
Click Printing Preferences.3.
Click the Quality/Copies tab.4.
Click the Use my choice button.5.
Select the paper type in the drop-down menu.6.
Click OK.7.
Loading Paper
Load Plain Paper Into the Paper Support
Lift the paper exit tray and extend the paper support.1.
Insert paper into the paper support.2.
2.
Squeeze and slide the paper guides to rest against the left and right edges and bottom of the paper.3.
NOTE: Do not force the paper into the printer.
Lower the paper exit tray.4.
Extend the paper exit tray stop to catch paper as it exits the printer.5.
5.
NOTE: The paper exit tray can hold up to 50 sheets of paper.
For information on print media guidelines, see Print Media Guidelines for the Paper Support.
Load an Original Document Into the ADF
You can load up to 50 sheets of your original document (text side up) into the ADF for scanning, copying,
and faxing. The ADF is recommended for loading multiple-page documents. For more information, see Paper
Guidelines for the ADF.
NOTE: Do not load postcards, photo cards, photo paper, or small images in the ADF. Place these
items on the scanner glass.
Placing Your Original Document on the Scanner Glass
Open the top cover.1.
Place the original document face down on the scanner glass in the upper left corner.2.
To get a copy with portrait (vertical) orientation:
To get a copy with landscape (horizontal) orientation:
Close the top cover.3.
Using the Printer
Printing
Copying
Scanning
Faxing
Printing
Printing a Document
Turn on your computer and printer, and make sure they are connected.1.
Load paper with the print side facing down. For more information, see Loading Paper.2.
With your document open, click File Print.3.
Customize your print settings:
Click Preferences, Properties, Options, or Setup (depending on the program or operating
system).
a.
4.
The Printing Preferences dialog box appears.
On the Quality/Copies tab, select a Quality/Speed, the paper type, the number of copies, and
black and white or color printing.
b.
On the Paper Setup tab, select the paper size and orientation.c.
On the Print Layout tab, select the layout and duplexing settings.d.
NOTE: To see details about a setting, right-click the setting on the screen, and then select What's
This?.
After making the changes in Printing Preferences, click OK at the bottom of the screen to
return to the Print dialog box.
e.
Click OK or Print (depending on the program).5.
Printing Collated Copies of Your Document
When your printer is attached to your computer, you can print black and white or color collated copies. To
print collated copies:
1.
2.
Make sure you have paper loaded in the paper support.1.
With your document open, click File Print.2.
Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.
The Printing Preferences dialog box appears along with the I Want To menu.
From the Quality/Copies tab, select the number of copies to print.4.
Activate the Collate Copies check box.5.
Click OK or Print.6.
Printing Photos
From Your Computer
Load the photo paper with the print (glossy) side facing down. For more information, see Print Media
Guidelines for the Paper Support.
1.
Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more
information, see Replacing Ink Cartridges.
2.
With your document open, click File Print.3.
To customize your print settings, click Preferences, Properties, Options, or Setup (depending on
the program or operating system).
4.
The Printing Preferences dialog box appears.
On the Quality/Copies tab, select Photo and the paper type.5.
NOTE: Photo/glossy or coated paper is recommended for printing photos.
On the Paper Setup tab, select the paper size and orientation.6.
On the Print Layout tab, select the photo layout.7.
When finished customizing your photo, click OK.8.
Click OK or Print (depending on the program or operating system).9.
To prevent your photos from sticking together or smudging, remove each photo after it exits the
printer.
10.
NOTE: Before placing your prints in a nonadhesive photo album or frame, allow sufficient time for the
prints to dry thoroughly (12 to 24 hours, depending on the ambient conditions). This maximizes the
life of your prints.
From a PictBridge-Enabled Camera
Your printer supports PictBridge-compatible cameras.
To use your printer with a digital camera:
Insert the rectangular end of the USB cable that came with your Pictbridge-compatible digital camera
into the Pictbridge connector of the printer.
1.
Insert the other end of the USB cable into the digital camera.2.
Refer to the instructions included with your camera for usage information.3.
Printing Borderless Photos
For best results, load photo/glossy paper in the paper support and make sure the print side is facing
down. For more information, see Print Media Guidelines for the Paper Support.
1.
Make sure you have a color cartridge and a photo cartridge (sold separately) installed. For more
information, see Replacing Ink Cartridges
2.
With your document open, click File Print.3.
To customize your print settings, click Preferences, Properties, Options, or Setup (depending on
the program or operating system).
4.
The Printing Preferences dialog box appears.
On the Print Layout tab, click Borderless.5.
When finished customizing your photo, click OK.6.
Click OK or Print (depending on the program or operating system).7.
Printing More Than One Page on a Sheet of Paper
Make sure you have paper loaded in the paper support. For help, see Load Plain Paper Into the Paper
Support.
1.
With your document open, click File Print.2.
Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.
The Printing Preferences screen displays along with the I Want To menu.
From the Print Layout tab, select N-up.4.
Select the number of pages to print on each page.5.
5.
Printing an Image as a Multi-page Poster
Make sure you have paper loaded in the paper support. For help, see Load Plain Paper Into the Paper
Support.
1.
With your image open, click File Print.2.
Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.
The Printing Preferences screen displays along with the I Want To menu.
From the Print Layout tab, select Poster.4.
Click OK.5.
Click OK or Print.6.
Printing Last Page First
Make sure you have paper loaded in the paper support. For help, see Load Plain Paper Into the Paper
Support.
1.
With your document open, click File Print.2.
Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.
The Printing Preferences screen displays along with the I Want To menu.
From the Quality/Copies tab, activate the Print Last Page First check box.4.
Click OK.5.
Click OK to print your document.6.
Printing a Banner
Place a stack of banner paper (20 sheets or less) in front of the printer, and feed in the first sheet.1.
With your document open, click File Print.2.
Click Properties, Options, Setup, or Preferences (depending on the program or operating system).3.
The Printing Preferences screen displays along with the I Want To menu.
From the I Want To menu, click Print a banner.4.
Follow the instructions on your screen.5.
Click OK.6.
7.
8.
5.
6.
Click OK.7.
Click OK.8.
NOTE: Once the printer begins printing, wait until you can see the leading edge of the banner exiting
the printer, and then carefully unfold the paper down to the floor in front of the printer.
Printing Other Projects
The I Want To menu provides wizards for creating projects. You may want to print on an envelope, create a
booklet, or print a greeting card.
With your document open, click File Print.1.
To customize print settings, click Preferences, Properties, Options, or Setup (depending on the
program or operating system).
2.
The Printing Preferences screen displays along with the I Want To menu.
Select one of the available projects or click See more printing ideas.3.
Follow the instructions on the screen to complete your project.4.
Copying
To make copies, you can use the printer operator panel or your computer. For easy one-touch color or black
and white copies, press Color or Black on the operator panel.
Copying Documents Using the Operator Panel
Turn on your printer.1.
Load paper in the paper support. For more information, see Loading Paper.2.
Load your original document. For help, see Load an Original Document Into the ADF or Placing Your
Original Document on the Scanner Glass.
3.
On the operator panel, press the Mode button repeatedly until Copy is selected.4.
To make more than one copy, press the numbers on the keypad that correspond with the number of
copies you want to make.
5.
From the Start area on the operator panel, press the Color button to create a color copy of a color
image, or press the Black button to create a black and white copy. For more information, see Operator
Panel Menus.
6.
6.
NOTE: If you are using the Dell software on a computer instead of the operator panel buttons, see
Changing Copy Settings.
Copying appears on the display.
Copying Documents Using Your Computer
Turn on your computer and printer, and make sure they are connected.1.
Load the paper. For more information, see Loading Paper.2.
Open the top cover.3.
Place your document on the scanner glass. Make sure the upper left corner of the front of the item
aligns with the arrow on the printer. For more information, see Placing Your Original Document on the
Scanner Glass or Load an Original Document Into the ADF.
4.
Close the top cover.5.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
All-In-One Center.
6.
The Dell All-In-One Center appears.
Select a copy quantity (1–99) and color.7.
Click See More Copy Settings to:
Choose a copy quality.
Select the blank paper size.
Select the original document size.
Lighten or darken your document.
Reduce or enlarge your document.
8.
Copying Photos Using the Operator Panel
Load photo paper. For more information, see Print Media Guidelines for the Paper Support.1.
Open the top cover.2.
Place the photo on the glass.3.
Close the top cover.4.
Select the copy quality. For more information, see Operator Panel Menus.5.
Press the Color button.6.
6.
Copying Photos Using Your Computer
Turn on your computer and printer, and make sure they are connected.1.
Load photo paper with the print side facing up. For more information, see Print Media Guidelines for
the Paper Support.
2.
Place your document face down on the scanner glass. Make sure the upper left corner of the front of
the item aligns with the arrow on the printer. For more information, see Placing Your Original
Document on the Scanner Glass.
3.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
All-In-One Center.
4.
The Dell All-In-One Center appears.
Click Preview Now.5.
Adjust the dotted lines to fit around the portion of the image you want to print.6.
In the Copy section, select a copy quantity and photo color.7.
To customize your photo, click See More Copy Settings.8.
When you finish customizing your settings, click Copy Now.9.
Collating Copies Using the Operator Panel
When you are using your printer without a computer, you can print collated copies:
Load paper in the paper support. For help, see Load Plain Paper Into the Paper Support.1.
Load your original document. For help, see Load an Original Document Into the ADF or Placing Your
Original Document on the Scanner Glass.
2.
Press the Mode Selector button repeatedly until Copy is selected.3.
Press Menu repeatedly until Collate appears.4.
Press > to scroll to the amount of pages you want to collate.5.
Press Select.6.
Changing Copy Settings
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
All-In-One Center.
1.
The Dell All-In-One Center appears.
2.
3.
Select a copy quantity and color.2.
Click See More Copy Settings to:
Choose a copy quality.
Select the blank paper size.
Select the original document size.
Lighten or darken your document.
Reduce or enlarge your document.
3.
Click the Advanced button to change options such as paper size and quality.4.
To make any changes, click the following tabs.5.
Click this tab:
To:
Print
Select the paper size and type.
Select borderless printing options.
Select the print quality.
Scan
Select the color depth and scan resolution.
Auto-crop the scanned image.
Image
Enhancements
Sharpen your blurry images.
Adjust the brightness of your image.
Adjust the color correction curve (gamma) of your image.
Image Patterns
Smooth the conversion of a gray image to a black and white dot pattern (dither).
Remove image patterns from magazines or newspapers (descreen). Select
whether to process with Best quality or Best speed.
Reduce the background noise on your color document.
When you finish customizing your copy settings, click OK, and then click Copy Now.6.
Scanning
You can use your printer to scan using the operator panel or the printer software.
Using the Operator Panel
Turn on your computer and printer, and make sure they are connected.1.
Load your original document. For help, see Load an Original Document Into the ADF or Placing Your
Original Document on the Scanner Glass.
2.
Press the Mode Selector button on the operator panel repeatedly until Scan is selected.3.
4.
5.
3.
Press > to scroll through the list of possible programs to which you can scan.4.
Press Select when the program to which you want to scan appears.5.
From the Start area on the operator panel, press Black to begin a black and white scan or Color to
begin a color scan.
6.
Using the Printer Software
NOTE: Some programs do not support multiple-page scanning.
Turn on your computer and printer, and make sure they are connected.1.
Load your original document. For help, see Load an Original Document Into the ADF or Placing Your
Original Document on the Scanner Glass.
2.
Press Scan on the operator panel.3.
The Dell All-In-One Center appears on your computer screen.
Click Preview Now to see your scanned image.4.
NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do
not have the system resources available to perform the scan at the resolution or size you have
selected. To correct this problem, either reduce your resolution or the size of your scan area.
Adjust the dotted lines to fit around the part of the image you want to scan.5.
From the Send scanned image to drop-down menu, select your scan destination.6.
To further customize your scan job, click See More Scan Settings.7.
When you are finished customizing your image, click Scan Now.8.
Scanning Photos
Turn on your computer and printer, and make sure they are connected.1.
Load your original document. For help, see Placing Your Original Document on the Scanner Glass.2.
Press Scan on the operator panel.3.
The Dell All-In-One Center appears.
Click Preview Now to view your scanned image.4.
5.
4.
NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do
not have the system resources available to perform the scan at the resolution or size you have
selected. To correct this problem, either reduce your resolution or the size of your scan area.
Adjust the dotted lines to fit around the portion of the photo you want to scan.5.
In the Send scanned image to: drop-down menu, select the photo program you want to use.6.
NOTE: If the program you want to use is not listed, select Search for more... in the drop-down
menu. On the next screen, click Add to locate and add your program to the list.
To further customize your scan job, click See More Scan Settings.7.
Change any settings.8.
When you finish customizing your image, click Scan Now.9.
When your document has finished processing, it will open in the program you chose.
Scanning to Your Computer Over a Network
Make sure your computer is attached to the network.1.
Make sure your computer and printer are on.2.
Load your original. For help, see Load an Original Document Into the ADF or Placing Your Original
Document on the Scanner Glass.
3.
Press the Mode Selector button repeatedly until Scan is selected.4.
Press Menu until PC appears on the display.5.
Press > to scroll through the list of possible computers to which you can scan.6.
When your PC name appears on the display, press Select.7.
Enter your four-digit PIN number.8.
NOTE: This can be found in the upper right corner of the All-In-One Main Page. For help, see Using
the Dell All-In-One Center.
Press Select.9.
Press Select.10.
Scanning Multiple Pages or Images
NOTE: This feature is only available when scanning from the flatbed scanner.
You can scan multiple images at once to save time:
Place the first sheet on the scanner glass. For more information, see Placing Your Original Document
on the Scanner Glass.
1.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
All-In-One Center.
2.
The Dell All-In-One Center appears.
In the Send scanned image to: drop-down menu, select the program you want to use. For example,
you might want to fax or e-mail multiple pages to someone.
3.
In the Scan section, click See More Scan Settings.4.
Click the Advanced button.5.
Click Display Advanced Scan Settings to change advanced options.6.
The Advanced Scan Settings dialog box appears.
On the Scan tab, click the Scan multiple items before output box.7.
Click OK.8.
When you finish customizing your settings, click Scan Now.9.
After you scan the first page, a prompt appears requesting the next page.
Place the next sheet on the scanner glass and click Yes. Repeat until you finish scanning all pages.10.
When finished, click No. The program appears with the multiple pages scanned.11.
Editing Scanned Text Using Optical Character Recognition
(OCR)
Optical Character Recognition (OCR) is a software feature that converts a scanned image into editable text
within a word-processing program.
NOTE: Japanese customers should use E-Typist OCR software. This software is located on a separate
CD.
Load your original document. For help, see Load an Original Document Into the ADF or Placing Your
Original Document on the Scanner Glass.
1.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
All-In-One Center.
2.
The Dell All-In-One Center appears.
3.
4.
In the Send scanned images to: drop-down menu, select a word-processing or text-editing program.3.
In the How will the scan be used? drop-down menu, select To edit text (OCR and 300 DPI).4.
Click Scan Now.5.
The scanned text appears.
Edit your document.6.
Save your document.7.
Editing Scanned Images
With most graphics programs, you can customize your image.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
All-In-One Center.
1.
The Dell All-In-One Center appears.
From the Send scanned image to drop-down menu, select your scan destination.2.
Click Scan Now.3.
When the image has finished processing, it opens in the program you selected.
Edit the image using the tools available in your program.4.
You may be able to:
Remove red eye
Crop your image
Add text to your image
Adjust the brightness and contrast of your image
For help, see the documentation that came with your graphics program.
Saving an Image on Your Computer
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
All-In-One Center.
1.
The Dell All-In-One Center appears.
2.
3.
In the Productivity Tools section, click Save an image on my computer.2.
Follow the instructions on your computer screen to save an image on your computer.3.
E-mailing a Scanned Image or Document
To send scanned photographs or documents through e-mail:
Load your original document. For help, see Load an Original Document Into the ADF or Placing Your
Original Document on the Scanner Glass.
1.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
All-In-One Center.
2.
The Dell All-In-One Center appears.
Click Preview Now.3.
NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do
not have the system resources available to perform the scan at the resolution or size you have
selected. To correct this problem, either reduce your resolution or the size of your scan area.
In the Productivity Tools section, click E-mail an image or document.4.
In the What is being scanned? menu, make a selection.5.
Follow the instructions on the screen to prepare the photograph or document for e-mail.6.
Click Attach Now.7.
Write a note to accompany the attached photo, and then send it.8.
NOTE: If you have questions about how to do this, consult the Help for your e-mail program.
Enlarging or Reducing Images or Documents
If you are using your printer with a computer, you can enlarge or reduce your document between 25–400
percent using the Dell All-In-One Center.
If you are using your printer without a computer, you can enlarge or reduce your document by a percent,
and Fit-to options using the operator panel.
Load paper in the paper support. For help, see Load Plain Paper Into the Paper Support.1.
Load your original document. For help, see Placing Your Original Document on the Scanner Glass or
Load an Original Document Into the ADF.
2.
3.
2.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
All-In-One Center.
3.
The Dell All-In-One Center appears.
Click Preview Now.4.
NOTE: If the size of the scan (found in the lower right of the preview window) appears in red, you do
not have the system resources available to perform the scan at the resolution or size you have
selected. To correct this problem, either reduce your resolution or the size of your scan area.
In the Productivity Tools section, select Enlarge or reduce an image.5.
Follow the instructions on the screen to select the size of your new image.6.
When you finish customizing your image, click Print Now.7.
Faxing
You do not need to connect your printer to a computer in order to fax. Use the printer operator panel for
basic faxing. See Faxing Using the Printer Operator Panel.
NOTE: For advanced faxing instructions using the computer software, see Sending a Fax From the
Computer.
Setting Up the Printer With Equipment
Equipment
Benefits
See this
section
printer
phone cord
(provided)
Make copies
and send and
receive faxes
without the use
of a computer.
Connecting
directly to
a
telephone
wall jack
printer
telephone
two phone
cords
(provided)
Use the
fax line as
a normal
telephone
line.
Set up
your
printer
wherever
your
telephone
is.
Connecting
to a
telephone
Make
copies
and send
and
receive
faxes
without
the use of
a
computer.
printer
telephone
answering
machine
three
phone
cords
(provided)
Receive both
incoming voice
messages and
faxes.
Connecting
to an
answering
machine
printer
telephone
computer
modem
three
phone
cords
(provided)
USB cable
(sold
separately)
Increase the
number of
phone
connection
outlets.
Connecting
to a
computer
modem
NOTE: The phone cord (provided) must be plugged into the correct connector.
Connecting directly to a telephone wall jack
Connect a phone cord from the LINE connector ( - right side connector) on the printer to the telephone
wall jack.
Connect one end of the phone cord to the LINE connector ( - right side connector) of the printer.1.
Connect the other end of the phone cord to an active telephone wall jack.2.
2.
Connecting to a telephone
If your printer does not have a handset, you can connect a telephone to your printer to use the fax line as a
normal telephone line.
Connect a phone cord from the LINE connector ( - right side connector) on the printer to the
telephone wall jack.
1.
Remove the protective plug from the PHONE jack connector ( - left side connector) on the back of
the printer.
2.
Connect a phone cord from the telephone to the PHONE jack connector ( - left side connector) on
the printer.
3.
Connecting to an answering machine
Connect a phone cord from the LINE connector ( - right side connector) on the printer to the
telephone wall jack.
1.
Remove the protective plug from the PHONE jack connector ( - left side connector) on the back of
the printer.
2.
Connect a phone cord from the telephone to the answering machine.3.
4.
3.
Connect a phone cord from the answering machine to the PHONE jack connector ( - left side
connector) on the printer.
4.
Connecting to a computer modem
Connect a phone cord from the LINE connector ( - right side connector) on the printer to the
telephone wall jack.
1.
Remove the protective plug from the PHONE jack connector ( - left side connector) on the back of
the printer.
2.
Connect a phone cord from the telephone to the computer modem.3.
Connect a phone cord from the computer modem to the PHONE jack connector ( - left side
connector) on the printer.
4.
Faxing Using the Printer Operator Panel
What if I Have a Digital Subscriber Line (DSL)?
DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 962 is designed
to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL
filter to avoid interference with the analog fax modem signal.
Connect the DSL filter to an active telephone line.1.
Connect the printer directly to the output of the DSL filter.2.
NOTE: Do not install any splitters between the DSL filter and the printer. Contact your DSL service
provider if you need more help.
NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not
supported for faxing.
Send a Fax
Make sure your printer is on and an active telephone line is connected to the LINE connector ( -
right side connector) on the printer.
1.
Load your document on the scanner glass or into the ADF. For help, see Placing Your Original
Document on the Scanner Glass or Load an Original Document Into the ADF.
2.
Press Mode until the Fax LED is lit.3.
Use the keypad numbers to enter the fax number.4.
Press Black or Color.5.
The printer scans your document and sends your fax to the number you entered.
NOTE: In order to send a color fax, the machine to which you are sending the fax must also support
color faxes.
Receive a Fax Automatically
NOTE: In order to receive a color fax, the machine from which you are receiving the fax must also
support color faxes and send the fax as a color fax.
Make sure your printer is on and an active telephone line is connected to the LINE connector ( -
right side connector) on the printer.
1.
Press Mode until the Fax LED is lit.2.
Press Auto Answer until the Auto Answer LED is lit.3.
Press Menu until Answer fax when appears.4.
Press > to scroll through the available options (After 1 ring, After 2 rings, After 3 rings, or
After 5 rings), and press Select when the option you want appears.
5.
When the number of set rings is detected, the printer automatically receives the fax.
Receive a Fax Manually
Make sure your printer is on and an active telephone line is connected to the LINE connector ( -
right side connector) on the printer.
1.
Make sure the Auto Answer LED is off. If the LED is on, press the Auto Answer button on the
operator panel to turn it off.
2.
When the printer rings, pick up a telephone and listen for the fax calling tone.3.
4.
5.
3.
Press DELL# (3355#) on the printer operator panel.4.
Hang up the telephone, and the printer receives the fax.5.
Receive a Fax With an Answering Machine Connected to the Printer
Make sure your printer is on, the answering machine is connected to the PHONE jack connector ( - left
side connector) on the printer, and the Auto Answer LED is on. When a ring is detected, the answering
machine picks up the call.
If a fax is detected, the printer receives the fax and disconnects the answering machine.
If a fax is not detected, the answering machine completes the call.
NOTE: For more information, see Advanced Fax Mode Menu Items.
Sending a Fax From the Computer
Send faxes from computer files through the printer modem or the computer modem. Any file that can be
printed can be faxed.
NOTE: You can send and receive color faxes using the printer operator panel only. See Faxing Using
the Printer Operator Panel.
Connecting Cables
Connect the printer to the computer with a USB cable (sold separately) in order to scan documents to
fax.
If you want to fax through the printer modem, connect an active telephone line to the LINE connector (
- right side connector) on the printer.
If you want to fax through the computer modem, connect an active telephone line to the LINE
connector ( - right side connector) on the computer's fax modem.
NOTE: If you want the ability to fax from both the printer modem and the computer modem at
different times without reconnecting cables, Dell recommends purchasing a splitter in order to connect
two phone lines to one wall jack.
What if I Have a Digital Subscriber Line (DSL)?
DSL delivers digital data to a computer through a telephone line. Your Dell Photo AIO Printer 962 is designed
to work with analog data. If you are faxing over a telephone line connected to a DSL modem, install a DSL
filter to avoid interference with the analog fax modem signal.
1.
2.
Connect the DSL filter to an active telephone line.1.
Connect the printer directly to the output of the DSL filter.2.
NOTE: Do not install any splitters between the DSL filter and the printer. Contact your DSL service
provider if you need more help.
NOTE: ISDN (integrated services digital network) and cable modems are not fax modems and are not
supported for faxing.
Faxing Through the Printer Modem
Send a Fax Using the Dell All-In-One Center
Make sure the printer is on and that the printer is connected to the computer with a USB cable.1.
Load your document on the scanner glass or into the ADF. For help, see Placing Your Original
Document on the Scanner Glass or Load an Original Document Into the ADF.
2.
Click Start All Programs (or Programs) Dell Printers Dell Photo AIO Printer
962 Dell All-In-One Center.
3.
Place the document you want to fax face down under the lid of the printer.4.
Select Fax from the Scan drop-down menu.5.
Click Scan Now.6.
Follow the instructions on the computer screen to send your fax.7.
Receive a Fax
The Dell Photo AIO Printer 962 modem only receives hardcopy documents. See Faxing Using the Printer
Operator Panel for information about receiving a fax.
If you need to save soft copies of the faxes you receive, you must scan the received document to a file (see
Send a Fax Using the Dell All-In-One Center), or receive faxes using your computer modem (see Faxing
Through the Computer Modem).
Access the Printer Setup Utility
Access the Printer Setup Utility if you want to configure the printer modem for your specific faxing needs.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
All-In-One Center.
1.
From the Dell All-In-One Center, click the Maintain/Troubleshoot tab, and then click Display the
Printer Setup Utility.
2.
2.
Printer Setup Utility Tabs
On this tab:
You can:
Send
Enter your name and fax number.
Select a maximum send speed and a print quality for outgoing faxes.
Choose whether to scan the entire document before dialing the number.
Choose whether to use error correction.
Select when to print a fax usage report.
Select when to print a fax activity report.
Receive
Choose whether you want to print a footer (date, time, and page number) on
each page.
Automatically reduce an incoming fax to fit to the paper size loaded, or print it
on two sheets of paper.
Select whether you want to forward a fax or print it, and then forward it.
Connection/Dialing
Select the number of times you want the machine to redial and the time
between those attempts if the fax cannot be sent on the first try.
Select the phone line format you want to use (Pulse, Touch-tone, Behind a PBX).
Enter a dialing prefix.
Choose how (manually, if fax tones are detected, or after a certain amount of
rings) you want to answer incoming calls.
Choose a distinctive ring if your phone line has distinctive ring service activated.
Speed Dial
Add to, create, or edit the speed dial list.
Group Speed Dial
Create a group number and name and add phone numbers to the group.
Faxing Through the Computer Modem
If an active telephone line is connected to the LINE connector ( ) on your computer modem, use Fax
Console (Windows XP Only) or Fax Service Management (Windows 2000 Only) to send and receive faxes:
Use Fax Console or Fax Service Management to print and receive files as faxes, or
Use the Dell All-In-One Center to first scan a document to a file, and then use Fax Console or Fax
Service Management to print the file to fax.
Install Fax Console (Windows XP Only)
Click Start Control Panel.1.
Click Add or Remove Programs.2.
Click Add/Remove Windows Components.3.
Click to select Fax Services.4.
Click Next.5.
If prompted, insert the Microsoft Windows XP CD, and then click OK. Close the Welcome to
Microsoft Windows XP window when it opens.
6.
7.
Click Finish.6.
Close the Add/Remove Programs window.7.
Configure Fax Console (Windows XP Only)
Click Start All Programs (or Programs) Accessories Communications Fax Fax
Console.
1.
The Fax Configuration Wizard appears.
Click Next.2.
Enter any appropriate information, and then click Next.3.
Select your data/fax modem in the drop-down menu under Please select the fax device.4.
Select the Enable Receive check box.5.
NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the
computer modem to answer all phone calls, in which case you may not receive voice mail.
Select Manual answer or specify the number of rings, and click Next.a.
Enter your TSID information, and click Next.b.
Enter your CSID information, and click Next.c.
Click to select Print it on. If you want to print all received faxes, Use the drop-down menu to the
right of this field to select Dell Photo AIO Printer 962.
d.
To create an archive copy of each fax, click to select Store a copy in a folder, and then use the
Browse button to select the desired archive location.
e.
Click Next, confirm your settings, and click Finish.6.
Configure Fax Service Management (Windows 2000 Only)
Click Start Programs Accessories Communications Fax Fax Service
Management.
1.
The Fax Configuration Wizard appears.
Click Next.2.
Enter any appropriate information, and then click Next.3.
Select your data/fax modem from the drop-down menu.4.
5.
3.
4.
Follow the instructions on your computer screen to complete the configuration.5.
Send an Electronic Copy Fax Using Fax Console or Fax Service Management
Open your file to be faxed.1.
Click File Print.2.
In the printer list, select Fax.3.
Click Print.4.
Follow the instructions on the computer screen to send your fax.5.
Send a Hardcopy Document Fax Using the Dell All-In-One Center
Make sure the printer is on and that the printer is connected to the computer with a USB cable.1.
Load your document on the scanner glass or into the ADF. For help, see Placing Your Original
Document on the Scanner Glass or Load an Original Document Into the ADF.
2.
Click Start All Programs (or Programs) Dell Printers Dell Photo AIO Printer
962 Dell All-In-One Center.
3.
Place the document you want to fax face down under the lid of the printer.4.
Select File from the Scan drop-down menu.5.
Save your file to a desired location.6.
Open the file you just scanned and saved.7.
Click File Print.8.
In the printer list, select Fax.9.
Click Print.10.
Follow the instructions on the computer screen to send your fax.11.
Receive a Fax Using Fax Console or Fax Service Management
Make sure that an active telephone line is connected to the LINE connector ( ) on the computer
modem.
1.
Click Start All Programs (or Programs) Accessories Communications Fax.2.
Click Fax Console or Fax Service Management.3.
If you selected the Enable Receive check box when configuring Fax Console, you are now ready to
receive a fax.
NOTE: Selecting the Enable Receive check box allows you to receive faxes but may cause the
computer modem to answer all phone calls, in which case you may not receive voice mail.
View Sent and Received Faxes Using Fax Console or Fax Service Management
NOTE: Only faxes sent and received by Fax Console can be seen by Fax Console.
Click Start All Programs (or Programs) Accessories Communications Fax.1.
Click Fax Console or Fax Service Management.2.
View received faxes in the Inbox; view sent faxes in Sent Items.
View the Status of a Fax Using Fax Console or Fax Service Management
Click Start All Programs (or Programs) Accessories Communications Fax.1.
Click Fax Console or Fax Management Services.2.
The following folders appear:
Incoming - faxes currently being received
Inbox - faxes that have been received
Outbox - faxes scheduled to be sent
Sent Items - faxes successfully sent
3.
Click the folder of your choice.4.
Click the fax in the right pane for which you want to view the status, and then click Preferences or
Properties.
5.
Click the General tab and view the Status line.6.
Click Close when you are finished.7.
Speed Dial
To make sending faxes easier, you can enter up to 99 speed dial numbers. Up to 79 individual fax numbers
can be stored, or 20 groups that can hold up to five phone numbers each.
Create a Speed Dial List From the Operator Panel
Press Mode until the Fax LED is lit.1.
Press Menu until you see EDIT SPEED DIAL.2.
3.
4.
1.
2.
If the current option is Add, press Select. Press > to scroll, if necessary.3.
Enter a two-digit speed dial number from 01 to 79, and then press Select.4.
Enter the fax number, and then press Select.5.
Enter the name using the keypad.
Find the number button that corresponds to the letter you want to enter, and press it repeatedly
until the correct letter appears.
a.
Press > to move to the next character space.b.
6.
NOTE: To enter a space between words, press > twice.
Repeat the previous steps until you are finished entering text.c.
Press Select when you are finished.7.
Saved appears on the display.
Create a Speed Dial List From the Computer
Click Start All Programs (or Programs) Dell Printers Dell Photo AIO Printer
962 Printer Setup Utility.
1.
Click the Speed Dial tab.2.
Follow the instructions on the Speed Dial tab to add a new number to your speed dial list.3.
Create a Group Dial List From the Operator Panel
Press Mode until the Fax LED is lit.1.
Press Menu until you see EDIT SPEED DIAL.2.
If the current option is Add, press Select. Press > to scroll, if necessary.3.
Enter a two-digit speed dial number from 80 to 99, and then press Select.4.
Enter the first fax number, and then press Select.5.
Press 1 to enter another number.6.
Enter the next fax number, and then press Select.7.
After you have entered all of the group fax numbers (up to five), press 2 to enter the group list name.8.
Enter the name using the keypad.
Find the number button that corresponds to the letter you want to enter and press it repeatedlya.
9.
until the correct letter appears.
a.
Press > to move to the next character space.b.
9.
Press Select to save the list.10.
Use a Speed or Group Dial List
Press Speed Dial, and then press > to scroll through the speed dial list to find the desired fax number.
Press the keypad buttons to enter a two-digit speed dial number.
1.
Press Black to send your fax as black and white, or press Color to send your fax as a color fax.2.
Manually Dialing a Fax While Listening to a Telephone Line
(On Hook Dial)
Press Mode until the Fax LED is lit.1.
Press Menu repeatedly until On Hook Dial appears.2.
Press Select to make the printer go off hook.3.
Enter the number to which you want to send a fax.4.
Press Black or Color when you are ready to send a fax.5.
Broadcast Send
You can send a fax of up to 20 pages to as many as five people at once.
Send a Broadcast Fax Immediately
Load your original document. For help, see Load an Original Document Into the ADF.1.
On the operator panel, press Mode repeatedly until the Fax LED is lit.2.
Enter a fax number or press Speed Dial to select numbers from the speed dial list.3.
Press Select to enter another fax number.4.
Continue this procedure until all of the fax numbers (up to 5 numbers) have been entered.5.
Press Black or Color to send the fax to the numbers you entered.6.
Send a Delayed Broadcast Fax
1.
2.
On the operator panel, press Mode until the Fax LED is lit.1.
When the default screen appears, press Menu until Delay Until appears.2.
Press > to scroll to Time.3.
Press Select.4.
Enter the time you want your fax to send.5.
Press Select.6.
Press 1 for AM, 2 for PM, or 3 for 24 hour mode.7.
Enter the fax number.8.
Press Black or Color to send your fax to this number, or press Select to enter another fax number
(you can do this up to five times and the delayed fax will be sent to as many numbers as you entered).
9.
NOTE: At the designated time, the fax numbers are dialed and the fax is transmitted to all of the
designated fax numbers. If the fax transmission is unsuccessful to any of the numbers on the
broadcast list, the unsuccessful numbers are tried again at the end of the list.
Adding Fax Numbers From Which to Block Faxes
Fax Blocking helps you regulate who you receive faxes from.
To create a blocked fax list:
On the operator panel, press Mode repeatedly until Fax is selected.1.
Press Menu until ADVANCED FAX appears on the display, and then press Select.2.
Press Menu until EDIT BLOCKED FAX LIST appears on the display.3.
Press > until Add appears on the display, and then press Select.4.
Enter a two-digit number, and then press Select.5.
Enter a telephone number, and then press Select.6.
Enter a name, and then press Select.7.
If you would like to add another phone number to the list, press 1. If you do not want to add another
phone number, press 2.
8.
Press Menu until BLOCKED FAXES appears on the display.9.
Press > until On appears on the display, and then press Select.10.
Your printer will no longer accept faxes from the fax numbers you entered.
Using Auto Fax Convert
If you are faxing a color document to a fax machine that can only print black and white, or if you are faxing a
high-resolution document to a fax machine that prints at a lower resolution, the Dell Photo AIO 962 can
automatically adjust the fax you send.
To turn on Auto Fax Convert:
On the operator panel, press Mode repeatedly until Fax is selected.1.
Press Menu until ADVANCED FAX appears on the display, and then press Select.2.
Press Menu until AUTO FAX CONVERT appears on the display.3.
Press > until On appears on the display, and then press Select.4.
Understanding the Software
Using the Dell Printer Solution Center
Using the Dell All-In-One Center
Using Printing Preferences
Using Dell Picture Studio v2.0
The printer software includes:
Dell Printer Solution Center (for troubleshooting, maintenance, and cartridge ordering information)
Dell All-In-One Center (for scanning, copying, and faxing)
Printing Preferences (for printing)
Dell Picture Studio v2.0 (for managing, editing, displaying, printing, and converting photos and other
types of images)
Using the Dell Printer Solution Center
Three tabs on the Dell Printer Solution Center provide you with a variety of printing options.
Advanced tab
Printing Status button - Click this button to see your options for displaying printing status information
on your screen.
About button - Click this button to view software version information.
Networking button - Click this button to see your networking options.
Maintenance tab
Use Color Cartridge for all Black printing icon - Click this icon and follow the instructions on the
screen to use your color cartridge for black printing.
NOTE: You cannot do this if a photo cartridge (sold separately) is installed.
Contacts tab
Customer support website - www.support.dell.com.
Order ink or supplies - directs you to Dell's cartridge ordering website, www.dell.com/supplies.
Dell Printer Service Tag number - displays your printer Service Tag number.
To access the Dell Printer Solution Center:
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell Printer
Solution Center.
Using the Dell All-In-One Center
The Dell All-In-One Center allows you to:
Scan, copy, fax, and perform creative tasks.
Select where you want to send the scanned image.
Select the quantity and color of your copies.
Access troubleshooting and maintenance information.
Preview images you want to print or copy.
Manage photos (copy them to folders, print them, perform creative copying).
To access the Dell All-In-One Center:
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell All-In-
One Center.
The Dell All-In-One Center includes four main sections: Scan or Fax, Copy, Productivity Tools, and
Preview.
In this section:
You can:
Scan or Fax
Select the program where you want to send the scanned image.
Select the type of image being scanned.
Select how you will use the scan.
Select Fax Now.
NOTE: Click See More Scan Settings to view all settings.
Copy
Select the quantity and color of your copies.
Select a quality setting for your copies.
Adjust the size of the scanned area.
Lighten or darken your copies.
Enlarge or reduce your copies.
NOTE: Click See More Copy Settings to view all settings.
Productivity Tools
Select from a variety of creative ideas.
Enlarge or reduce an image.
Repeat an image several times on one page.
Print an image as a multi-page poster.
E-mail an image.
Fax using your computer's modem.
Save an image on your computer.
Edit text found in a scanned document (Optical Character Recognition).
Modify an image with a photo editor.
Preview
Select a portion of the preview image to scan.
View an image of what will be printed or copied.
For more information about the Dell All-In-One Center, click Help in the Dell All-In-One Center.
Using Printing Preferences
Printing Preferences allows you to change the various printer settings. You can change your printer
settings in Printing Preferences depending on the type of project you want to create.
To access Printing Preferences:
With your document open, click File Print.1.
The Print dialog box appears.
In the Print dialog box, click Preferences, Properties, Options, or Setup (depending on the
program or operating system).
2.
The Printing Preferences screen appears along with the I Want To menu.
To access Printing Preferences when a document is not open:
1.
In Windows XP, click Start Control Panel Printers and Other Hardware Printers and
Faxes.
1.
In Windows 2000, click Start Settings Printers.
Right-click the printer icon, and then select Printing Preferences.2.
NOTE: Changes made to the printer settings from the Printers folder become the default settings for
most programs.
Printing Preferences Tabs
Printing Preferences includes three main tabs.
From this
tab:
You can change these settings:
Quality/Copies
Quality/Speed - Select Automatic, Draft, Normal, or Photo depending on your desired
output quality. Draft is the fastest option but should not be selected if you have a photo
cartridge (sold separately) installed.
Multiple Copies - Customize how the printer prints several photocopies of a single print
job: Collated, Normal, or Print Last Page First.
Print Color Images in Black and White - Print your color images in black and white to
save the ink in your color ink cartridge.
NOTE: You cannot select this setting if you have selected Color Cartridge for all Black
Printing.
Automatic Image Sharpening - Automatically select the best image sharpening level
based on image content.
Paper Setup
Paper Size - Select the size and type of paper.
Orientation - Select how the document is arranged on the printed page. You can print
using portrait or landscape orientation.
Print Layout
Layout - Select Normal, Banner, Borderless, Mirror, N-Up, Poster, or Booklet.
Duplexing - Select this to print on both sides of the paper.
Using Dell Picture Studio v2.0
In Dell Picture Studio v2.0, you can explore digital photography and learn how to organize, create, or print
photos. There are three components to the Dell Picture Studio:
Paint Shop Pro
Click Start Programs Dell Picture Studio v2.0 Paint Shop Pro 8
Paint Shop Photo Album
Click Start Programs Dell Picture Studio v2.0 Paint Shop Photo Album 4 Paint Shop
Photo Album
Dell Picture Studio Home
Click Start Programs Dell Picture Studio v2.0 Dell Picture Studio Home
Dell.Shutterfly.com - Online Print Service
Click Start Programs Dell Picture Studio v2.0 Dell.Shutterfly.com - Online Print
Service
Ink Cartridge Maintenance
Replacing Ink Cartridges
Aligning Ink Cartridges
Cleaning the Ink Cartridge Nozzles
Replacing Ink Cartridges
CAUTION: Before performing any of the procedures listed in this section, read and follow
the "CAUTION: SAFETY INSTRUCTIONS" in your Owner's Manual.
Dell ink cartridges are available only through Dell. You can order more ink online at
www.dell.com/supplies or by phone. To order by phone, see "Ordering Ink Cartridges and Supplies" in
your Owner's Manual.
Dell recommends Dell ink cartridges for your printer. Dell does not provide warranty coverage for problems
caused by using accessories, parts, or components not supplied by Dell.
Turn on your printer.1.
Lift the printer unit.2.
The ink cartridge carrier moves and stops at the loading position unless the printer is busy.
Press down on the ink cartridge lever to raise each ink cartridge lid.3.
3.
Remove the old ink cartridges.4.
Store the cartridges in an air-tight container (one is included with each photo cartridge you purchase)
or dispose of them.
5.
If you are installing new ink cartridges, remove the sticker and transparent tape from the back and
bottom of each ink cartridge.
6.
NOTE: The illustration below shows a black cartridge and a color cartridge (use for normal printing).
For photo printing, use a photo cartridge (sold separately) and a color cartridge.
Insert the new ink cartridges. Make sure the black or photo ink cartridge is secure in the left ink
cartridge carrier and the color ink cartridge is secure in the right ink cartridge carrier.
7.
Snap each lid closed.8.
9.
Close the printer unit.9.
Press the Select button to print an alignment page.
Aligning Ink Cartridges
Your printer automatically aligns the ink cartridges when they are installed or replaced. To verify your ink
cartridges are aligned, you can print an alignment page. After you close the printer unit, press the Select
button. The alignment page begins printing. During printing, the operator panel display reads Alignment
Page Printing. When complete, the message reads Auto Alignment Complete. Your ink cartridges are
now aligned for optimal print quality.
You may also need to align ink cartridges when characters are not properly formed or are not aligned at the
left margin, or when vertical or straight lines appear wavy.
To align the ink cartridges:
Load paper in the paper support. For more information, see Loading Paper.1.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
Printer Solution Center.
2.
Click the Maintenance tab.3.
Click Align to fix blurry edges.4.
Click Print.5.
The ink cartridges align when the page prints.
Cleaning the Ink Cartridge Nozzles
You may need to clean the nozzles when:
White lines appear in graphics or solid black areas.
Print appears smudged or too dark.
Colors fade, do not print, or do not print completely.
Vertical lines appear jagged or edges appear rough.
To clean the ink cartridge nozzles:
Load the paper. For more information, see Loading Paper.1.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
Printer Solution Center.
2.
Click the Maintenance tab.3.
Click Clean to fix horizontal streaks.4.
Click Print.5.
When the page prints, it forces ink through the clogged nozzles to clean them.
Print your document again to verify the improved print quality.6.
If you are not satisfied with the print quality, wipe the ink cartridge nozzles, and then print your
document again.
7.
Troubleshooting
Setup Problems
General Problems
Error Messages and Lights
Improving Print Quality
Follow these tips when you troubleshoot your printer:
If the printer does not work, ensure that the printer is properly connected to the electrical outlet and
computer, if using a computer.
If an error message appears on the operator panel display, write down the exact message.
Setup Problems
Computer Problems
Verify that your printer is compatible with your computer - The Dell Photo AIO
Printer 962 supports Windows 2000 and Windows XP.
Make sure you turned on both your printer and your computer.
Check the USB cable -
Ensure that the USB cable is firmly connected to your printer and your computer.
Shut down the computer, reconnect the USB cable as shown on the setup diagram for
your printer, and then restart the computer.
If the software installation screen does not appear automatically, install the software
manually -
Insert the Drivers and Utilities CD.1. In Windows XP. click Start My Computer.2.
In Windows 2000, double-click My Computer from your desktop.
Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.3. When the printer software screen appears, click Install or Install Now.4. Follow the instructions on your screen to complete the installation.5.
3.
4.
5.
Determine if the printer software is installed - Click Start Programs or All
Programs Dell Printers Dell Photo AIO Printer 962. If the Dell Photo AIO Printer 962
does not appear in the list of programs, the printer software is not installed. Install the printer
software. For more information, see Removing and Reinstalling Software.
Correct communication problems between the printer and the computer -
Remove the USB cable from your printer and your computer. Reconnect the USB cable to
your printer and your computer.
Turn off the printer. Unplug the printer power cable from the electrical outlet. Reconnect
the printer power cable into the electrical outlet and turn on the printer.
Restart your computer.
Set your printer as the default printer -
Windows XP
Click Start Control Panel Printers and Other Hardware Printers and Faxes.1. Right-click Dell Photo AIO Printer 962 and select Set as Default.2.
Windows 2000
Click Start Settings Printers.1. Right-click Dell Photo AIO Printer 962 and select Set as Default.2.
Removing and Reinstalling Software
If your printer does not function properly or communication error messages appear when using your printer,
you can remove and reinstall the printer software.
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Uninstall
Dell Photo AIO Printer 962.
1.
Follow the instructions on the computer screen to remove the printer software.2.
Restart your computer before installing the software again.3.
Insert the Drivers and Utilities CD, and then follow the instructions on the computer screen to install
the software.
4.
If the installation screen does not appear:
In Windows XP, click Start My Computer.a.
In Windows 2000, double-click My Computer from your desktop.
Double-click the CD-ROM drive icon. If necessary, double-click setup.exe.b.
When the printer software installation screen appears, click Install or Install Now.c.
d.
b.
c.
Follow the instructions on your screen to complete the installation.d.
Printer Problems
Ensure that the printer power cable is firmly connected to the printer and the
electrical outlet.
Determine if the printer has been held or paused -
Windows XP
Click Start Control Panel Printers and Other Hardware Printers and Faxes.1. Double-click Dell Photo AIO Printer 962, and then click Printer.2. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause
Printing, click it to deselect the option.
3.
Windows 2000
Click Start Settings Printers.1. Double-click Dell Photo AIO Printer 962, and then click Printer.2. Make sure a check mark is not next to Pause Printing. If a check mark is next to Pause
Printing, click Pause Printing to deselect it.
3.
Check for flashing lights on the printer - For more information, see Error Messages and
Lights.
Ensure you installed the ink cartridges correctly and removed the sticker and tape
from each cartridge.
Make sure you loaded the paper correctly - For more information, see Loading Paper.
Printer won't print and print jobs are stuck in print queue - Print jobs may be stuck in
the print queue if you have multiple instances of your Dell printer installed on your computer.
To check for multiple entries of the printer:
In Windows XP, click Start Control Panel Printers and Other Hardware Printers
and Faxes.
1.
In Windows 2000, click Start Settings Printers.
Check for multiple printer objects for your Dell printer, which might be shown as Dell
962, Dell 962 (Copy 1), Dell 962 (Copy 2), and so on.
2.
Print a job to each one of these print objects to see which print object is active.3. Set the active print object as the default printer by right-clicking it in the Printers and
Faxes window.
4.
Delete the other copies of the print object by right-clicking each and selecting Delete.5.
NOTE: Be careful not to delete any printers you still want to use. If you accidentally delete a
printer that you want to use, reinstall it using the CD or web drivers for that specific printer. To
prevent multiple instances of your Dell printer in your Printers and Faxes folder, make sure
when disconnecting and reconnecting the printer from your computer's USB connector that you
always plug the USB cable back into the same USB connector that was originally used for the
Dell printer. Also, do not install the Dell printer drivers multiple times from your printer CD.
General Problems
Fax Problems
When you have trouble sending or receiving faxes, try these things to fix the problem.
Make sure you turned on both your printer and your computer, and the USB cable is
properly connected.
Make sure an active telephone line is connected to the line connector ( -right side
connector) on the back of your printer.
Make sure the fax number, country code, and date/time are set correctly.
Make sure that if you are using a DSL or ISDN line, you are using a digital line filter on
the telephone line connecting your wall jack to the wall.
Make sure the telephone line is not in use by another device such as a dialup modem
internet service. If it is, wait until the other device is finished before sending your fax.
Make sure the original document is loaded correctly (face down in the back left corner
of the scanner glass or text-side up on the ADF) and the paper is loaded correctly (for
help, see Load Plain Paper Into the Paper Support).
Make sure the printer doesn't have a paper jam. If it does, see Check for a paper jam.
Make sure the memory is not full. Dial the receiving number first, and then scan your
original document one page at a time.
Make sure the power supply, telephone, handset, and answering machine connections
are secure.
Make sure the speed dial is set correctly.
Make sure the printer detects the dial tone.
Paper Problems
Make sure you loaded the paper correctly - For more information, see Loading Paper.
Use only paper recommended for your printer - For more information, see Print Media
Guidelines for the Paper Support.
Use a smaller amount of paper when printing multiple pages - For more information,
see Print Media Guidelines for the Paper Support.
Make sure the paper is not wrinkled, torn or damaged.
Make sure the paper guides rest against the left and right edges and bottom of the
paper.
Check for a paper jam -
Near the ADF
Lift the ADF cover or ADF unit located to the left of the ADF input tray.1.
Pull firmly on the paper to remove it.2. Close the ADF cover or unit.3. Press the Select button.4. Resend your print job to print any missing pages.5.
NOTE: To avoid paper jams, do not force paper into the All-In-One.
Near the paper input tray
Lift the paper exit tray.1.
Pull firmly on the paper to remove it.2. Lower the paper exit tray.3. Press the Select button.4. Resend your print job to print any missing pages.5.
Near the paper exit tray
Raise the printer unit.1.
1.
Pull firmly on the paper to remove it.2. Close the printer unit.3. Press the Select button.4. Resend your print job to print any missing pages.5.
Near the rear access door
Open the rear access door.1.
Pull firmly on the paper to remove it.2. Close the rear access door.3. Press the Select button.4. Resend your print job to print any missing pages.5.
To prevent jams and misfeeds, make sure:
You use a paper recommended for inkjet printers.
You do not force the paper into the printer.
You do not load too much paper in the printer.
The paper guide rests against the edges of the paper and does not cause the paper to bow
in the paper support.
You place the printer on a flat, level surface.
You select the correct paper type and size.
If you are printing a banner, you select Letter Banner or A4 Banner in Printing
Preferences.
Error Messages and Lights
The following error messages can be found on your computer screen or operator panel display.
Error Message:
What it indicates:
Solution:
Black Ink Low
Color Ink Low
An ink cartridge is running low on ink.
The Low Ink warning occurs when your
ink cartridges are about 25 percent
full, 15 percent full, and 5 percent full.
Replace the ink cartridge. For more
information, see Replacing Ink
Cartridges.
Clear paper jam
A paper jam exists in the printer.
Clear the paper jam, and then press
Select on the operator panel. For
more information, see Check for a
paper jam.
Clear ADF jam
A paper jam exists in the ADF.
Clear the paper jam, and then press
Select on the operator panel. For
more information, see Check for a
paper jam.
Load Paper then Press
Select
Your printer is out of paper.
Follow the instructions on the display
to clear the message, and then print
your document.
Left cartridge
missing. Insert Black
or Photo cartridge
The Black or Photo ink cartridge is
missing.
Install a Black or Photo ink cartridge.
For more information, see Replacing
Ink Cartridges.
Right cartridge
missing. Insert Color
cartridge
The Color ink cartridge is missing.
Install a Color ink cartridge. For more
information, see Replacing Ink
Cartridges.
Left cartridge
incorrect
The wrong ink cartridge is installed in
the left cartridge carrier.
Remove the cartridge and install the
correct Black or Photo cartridge for
your printer. For more information, see
Replacing Ink Cartridges.
Right cartridge
incorrect
The wrong ink cartridge is installed in
the right cartridge carrier.
Remove the cartridge and install the
correct Color cartridge for your printer.
For more information, see Replacing
Ink Cartridges.
Cartridge error
There is a problem with the ink
cartridges or the print heads.
Reinstall the ink cartridges. For
more information, see Replacing
Ink Cartridges.
Disconnect and then reconnect
the printer power cable.
Data error
Data error or incomplete data.
Press the Power button to reset, and
then resend your print job.
Scan error
Scan carrier error.
Turn off the printer, wait a few
seconds, and then turn on the printer.
Paper feed error
A paper feed error has occurred.
Check the paper paths for
obstructions, and then press the
Power button to reset. For more
information, see Check for a paper
jam.
Device Not Supported.
Please Disconnect
The attached device is not supported,
or the Pictbridge-enabled digital
camera is not set to the correct USB
mode.
Disconnect the device or check the
USB mode setup. Refer to the
documentation that came with your
digital camera for more information.
Communications error
message
The printer is not communicating with
the computer.
Disconnect and then reconnect
the USB cable.
Disconnect and then reconnect
the printer power cable.
Restart the computer.
Remove and reinstall the printer
software. See Removing and
Reinstalling Software.
Improving Print Quality
If you are not satisfied with the print quality of your documents, there are several different ways to improve
the print quality.
Use the appropriate paper. For example, use Dell Premium Photo Paper if you are printing photos with
a photo ink cartridge.
Use paper that is a heavier weight, bright white, or coated. Use Dell Premium Photo Paper if you are
printing photos.
Select a higher print quality.
To select a higher print quality:
With your document open, click File Print.1.
The Print dialog box appears.
From the Print dialog box, click Preferences, Properties, or Options (depending on your program or
operating system).
2.
From the Quality/Speed area, select a higher quality setting.3.
Print your document again.4.
If the print quality does not improve, try aligning or cleaning the ink cartridges. For more information
on aligning, see Aligning Ink Cartridges. For more information on cleaning ink cartridges, see Cleaning
the Ink Cartridge Nozzles.
5.
For additional solutions, check your Dell Printer Solution Center, or go to support.dell.com.
To access the Dell Printer Solution Center:
Click Start Programs or All Programs Dell Printers Dell Photo AIO Printer 962 Dell
Printer Solution Center.
1.
Click the Troubleshooting tab.2.
Printer Specifications
Overview
Environmental Specifications
Power Consumption and Requirements
Fax Mode Capabilities
Print and Scan Mode Capabilities
Operating System Support
Memory Specifications and Requirements
Print Media Guidelines
Cables
Overview
Memory
32 MB SDRAM
1 MB FLASH
Connectivity
USB
Duty cycle (average)
5,000 pages per month
Printer life
Printer: 24,000 pages
Scanner: 20,000 scans
ADF: 20,000 scans
Environmental Specifications
Temperature/Relative Humidity
Condition
Temperature
Relative humidity (non-condensing)
Operation
50° to 90° F
20 to 80%
Storage
-4° to 104° F
10 to 90%
Shipping
-4° to 104° F
10 to 90%
Power Consumption and Requirements
Rated AC Input
110 V
Rated Frequency
60 Hz
Minimum AC input
90V AC
Maximum AC input
270V AC
Maximum input current
0.45A
Average power consumption
Standby mode
Operational mode
8W
17W
Fax Mode Capabilities
When you scan to fax, your document will scan in at 100 dpi (dots per inch). You can fax both color and
black and white documents.
In order for faxing to function properly:
The printer must be connected to an active phone line.
The printer must be connected to a computer with a USB cable.
NOTE: If you are faxing over a telephone line connected to a DSL modem, install a DSL filter to avoid
interference with the analog fax modem signal.
NOTE: You cannot fax with an ISDN (integrated services digital network) or cable modem. ISDN and
cable modems are not fax modems and are not supported for faxing.
Print and Scan Mode Capabilities
Your Dell Photo AIO Printer 962 can scan from 50 to 19,200 dpi. Although your printer has this capability,
Dell recommends using the preset resolutions.
Print and scan resolution
Scan resolution
Print resolution
Glossy/Photo paper
All other media
Draft
150 x 150 dpi
600 x 600 dpi
600 x 300 dpi
Normal
300 x 300 dpi
1200 x 1200 dpi
600 x 600 dpi
Photo
600 x 600 dpi
4800 x 1200 dpi
1200 x 1200 dpi
Operating System Support
The Dell Photo AIO Printer 962 supports:
Windows XP
Windows 2000
Memory Specifications and Requirements
Your operating system must meet the minimum system requirements.
Operating system
Processor speed (Mhz)
RAM (MB)
Hard disk (MB)
Virtual memory (MB)
Windows XP
Pentium II 300
128
500
300
Windows 2000
Pentium II 233
128
286
286
Print Media Guidelines
Print Media Guidelines for the Paper Support
Load up to:
Make sure:
150 sheets of plain paper
The paper is centered in the paper support.
The paper guides rest against the right and left edges of the paper.
The paper guide rests against the bottom edge of the paper.
You select Draft (select Photo if a photo cartridge is installed), Normal,
or Photo print quality.
NOTE: Load letterhead paper with the front of the letterhead face down, and
the top of the letterhead going into the printer first.
20 sheets of banner
paper
You remove any paper from the paper support before inserting banner
paper.
You place a stack of banner paper (20 sheets or less) in front of the
printer and feed in the first sheet.
You load the leading edge of the banner paper into the printer against the
right side of the paper support.
You squeeze and slide the paper guide to the left edge of the banner
paper.
You use banner paper designed for inkjet printers.
NOTE: You must select A4 Banner or Letter Banner paper size in Print
Properties. Failure to do so will cause a paper jam. See Paper Problems.
15 envelopes
The print side of the envelopes faces down.
The envelopes are centered in the paper support.
The paper guides rest against the right and left edges of the envelopes.
The paper guide rests against the bottom edge of the paper.
You print the envelopes with Landscape orientation.
You select the correct envelope size. Select the next biggest size if the
exact envelope size is not listed, and set the left and right margins so that
your envelope text will be correctly positioned on the envelope.
35 greeting cards, index
cards, postcards, or
photo cards
The print side of the cards faces down.
The cards are centered in the paper support.
The paper guides rest against the right and left edges of the cards.
The paper guide rests against the bottom edge of the paper.
You select Normal or Photo print quality.
75 sheets of photo,
coated, or glossy paper
The glossy or coated side of the paper faces down.
The paper is centered in the paper support.
You select Normal or Photo print quality.
The paper guides rest against the right and left edges of the paper.
The paper guide rests against the bottom edge of the paper.
25 iron-on transfers
You follow the loading instructions on the iron-on transfer packaging.
The print side of the transfer faces down.
The paper guides rest against the right and left edges of the paper.
The paper guide rests against the bottom edge of the paper.
The transfers are centered in the paper support.
You select Normal or Photo print quality.
75 transparencies
The rough side of the transparencies faces down.
The paper guides rest against the right and left edges of the
transparencies.
The paper guide rests against the bottom edge of the paper.
NOTE: You can load a single transparency into the paper support without
removing plain paper.
You select Normal or Photo print quality.
The transparencies are centered in the paper support.
35 sheets of labels
The print side of the labels faces down into the paper support.
The top of the labels feeds into the printer first.
The paper guides rest against the right and left edges of the paper.
The paper guide rests against the bottom edge of the paper.
150 sheets of custom
size paper
The print side of the paper faces down.
Your paper fits within these dimensions:
Width
76-216 mm
3.0-8.5 inches
Length
127-432 mm
5.0-17.0 inches
The paper is centered in the paper support.
The paper guides rest against the right and left edges of the paper.
The paper guide rests against the bottom edge of the paper.
150 sheets of letterhead
paper
The front of the letterhead faces down.
The top of the letterhead feeds into the printer first.
The paper guides rest against the right and left edges of the paper.
The paper guide rests against the bottom edge of the paper.
Paper Guidelines for the ADF
Load up to:
Make sure:
50 sheets of letter size paper
The document is loaded text side up
The paper guide is against the edge of the paper.
50 sheets of A4 size paper
The document is loaded text side up.
The paper guide is against the edge of the paper.
50 sheets of legal size paper
The document is loaded text side up.
The paper guide is against the edge of the paper.
50 sheets of two-, three-, or four-hole pre-
punched media
The document is loaded text side up.
The paper guide is against the edge of the paper.
Your paper size fits within the dimensions allowable.
50 sheets of edge-reinforced three-hole
copier media
The document is loaded text side up.
The paper guide is against the edge of the paper.
Your paper size fits within the dimensions allowable.
50 sheets of preprinted forms and
letterhead media
The document is loaded text side up.
The paper guide is against the edge of the paper.
Your paper size fits within the dimensions allowable.
You choose a media that absorbs ink well.
You allow the preprinted media to dry thoroughly
before use in the ADF.
You do not use media printed with metallic ink
particles in the ADF.
You avoid embossed designs.
50 sheets of custom size paper
The document is loaded text side up.
The paper guide is against the edge of the paper.
Your paper size fits within these dimensions:
Width
210.0 mm - 215.9 mm
8.27 in. - 8.5 in.
Length
279.4 mm - 355.6 mm
11.0 in. - 14.0 in.
Cables
Your Dell Photo AIO Printer 962 uses a Universal Serial Bus (USB) cable (sold separately).
Regulatory Notices
FCC Notices (U.S. Only)
IC Notice (Canada Only)
CE Notice (European Union)
CE Mark Notice
EN 55022 Compliance (Czech Republic Only)
VCCI Notice (Japan Only)
MIC Notice (Republic of Korea Only)
Polish Center for Testing and Certification Notice
BSMI Notice (Taiwan Only)
NOM Information (Mexico Only)
ENERGY STAR® Compliance
Mercury Statement
Electromagnetic Interference (EMI) is any signal or emission, radiated in free space or conducted along
power or signal leads, that endangers the functioning of a radio navigation or other safety service or
seriously degrades, obstructs, or repeatedly interrupts a licensed radio communications service. Radio
communications services include but are not limited to AM/FM commercial broadcast, television, cellular
services, radar, air-traffic control, pager, and Personal Communication Services (PCS). These licensed
services, along with unintentional radiators such as digital devices, contribute to the electromagnetic
environment.
Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly
together in the electronic environment. While this device has been designed and determined to be compliant
with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause interference with radio communications services, which can be
determined by turning the equipment off and on, you are encouraged to try to correct the interference by
one or more of the following measures:
Reorient the receiving antenna.
Relocate the device with respect to the receiver.
Move the device away from the receiver.
Plug the device into a different outlet so that the device and the receiver are on different branch
circuits.
If necessary, consult a Dell Technical Support representative or an experienced radio/television technician
for additional suggestions.
Dell™ devices are designed, tested, and classified for their intended electromagnetic environment.
Information Technology Equipment (ITE), including devices, expansion cards, printers, input/output (I/O)
devices, monitors, and so on, that are integrated into or connected to the computer should match the
electromagnetic environment classification of the computer.
A Notice About Shielded Signal Cables: Use only shielded cables for connecting devices to any Dell
device to reduce the possibility of interference with radio communications services. Using
shielded cables ensures that you maintain the appropriate EMC classification for the intended
environment. For parallel printers, a cable is available from Dell. If you prefer, you can order a
cable from Dell on the World Wide Web at accessories.us.dell.com/sna/category.asp?
category_id=4117.
FCC Notices (U.S. Only)
Note that FCC regulations provide that changes or modifications not expressly approved by Dell could void
your authority to operate this equipment.
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
This device may not cause harmful interference.
This device must accept any interference received, including interference that may cause undesired
operation.
Class B
This equipment has been tested and found to comply with the limits for a Class B digital device pursuant to
Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the manufacturer's instruction manual, may cause
interference with radio communications. However, there is no guarantee that interference will not occur in a
particular installation. If this equipment does cause harmful interference to radio or television reception,
which can be determined by turning the equipment off and on, you are encouraged to try to correct the
interference by one or more of the following measures:
Reorient or relocate the receiving antenna.
Increase the separation between the equipment and the receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/television technician for help.
FCC Identification Information
The following information is provided on the device or devices covered in this document in compliance with
FCC regulations:
Model number: 962
Company name:
Dell Inc.
One Dell Way
Round Rock, Texas 78682 USA
512-338-4400
Fax Branding
The Telephone Consumer Protection Act of 1991 makes it unlawful for any person to use an electronic
device, including fax machines, to send any message unless such message clearly contains in a margin at
the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is
sent, identification of the business, other entity, or individual sending the message, and the telephone
number of the sending machine or such business, other entity, or individual. The telephone number provided
may not be a 900 number or any other number for which charges exceed local or long-distance transmission
charges.
IC Notice (Canada Only)
Note that Industry Canada regulations provide that changes or modifications not expressly approved by Dell
could void your authority to operate this equipment.
CE Notice (European Union)
Marking by the symbol indicates compliance of this Dell device to the EMC Directive and the Low Voltage
Directive of the European Union. Such marking is indicative that this Dell device meets the following
technical standards:
EN 55022 - "Information Technology Equipment - Radio Disturbance Characteristics - Limits and
Methods of Measurement."
EN 55024 - "Information Technology Equipment - Immunity Characteristics - Limits and Methods of
Measurement."
EN 61000-3-2 - "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 2: Limits for Harmonic
Current Emissions (Equipment Input Current Up to and Including 16 A Per Phase)."
EN 61000-3-3 - "Electromagnetic Compatibility (EMC) - Part 3: Limits - Section 3: Limitation of
Voltage Fluctuations and Flicker in Low-Voltage Supply Systems for Equipment With Rated Current Up
to and Including 16 A."
EN 60950 - "Safety of Information Technology Equipment."
NOTE: EN 55022 emissions requirements provide for two classifications:
Class A is for typical commercial areas.
Class B is for typical domestic areas.
This Dell device is classified for use in a typical Class B domestic environment.
A "Declaration of Conformity" in accordance with the preceding directives and standards has been made and
is on file at Dell Inc. Products Europe BV, Limerick, Ireland.
CE Mark Notice
This equipment complies with the essential requirements of the European Union Directive 1999/5/EC.
EN 55022 Compliance (Czech Republic Only)
VCCI Notice (Japan Only)
Most Dell devices are classified by the Voluntary Control Council for Interference (VCCI) as Class B
information technology equipment (ITE). However, the inclusion of certain options can change the rating of
some configurations to Class A. ITE, including devices, expansion cards, printers, input/output (I/O) devices,
monitors, and so on, integrated into or connected to the computer should match the electromagnetic
environment classification (Class A or B) of the computer.
Class B ITE
This is a Class B product based on the standard of the Voluntary Control Council for Interference (VCCI) for
information technology equipment. If this equipment is used near a radio or television receiver in a domestic
environment, it may cause radio interference. Install and use the equipment according to the instruction
manual.
VCCI Class B ITE Regulatory Mark
If the regulatory label includes the following marking, your device is a Class B product:
MIC Notice (Republic of Korea Only)
To determine which classification (Class A or B) applies to your device (or other Dell digital device), examine
the Republic of Korean Ministry of Information and Communications (MIC) registration labels located on your
device. The MIC label may be located separately from the other regulatory marking applied to your product.
Line two of the label identifies the emissions class for the product.
NOTE: MIC emissions requirements provide for two classifications:
Class A devices are for business purposes.
Class B devices are for nonbusiness purposes.
Class B Device
Please note that this device has been approved for nonbusiness purposes and may be used in any
environment, including residential areas.
MIC Class B Regulatory Label
If the regulatory label includes the following marking, your device is a Class B product:
Polish Center for Testing and Certification Notice
The equipment should draw power from a socket with an attached protection circuit (a 3-prong socket). All
equipment that works together (computer, monitor, printer, and so on) should have the same power supply
source.
The phasing conductor of the room's electrical installation should have a reserve short-circuit protection
device in the form of a fuse with a nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the power supply
socket, which should be located near the equipment and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the protection usage requirements
of standard PN-EN 55022.
BSMI Notice (Taiwan Only)
If you find a or mark on the regulatory label on the bottom, side, or back panel of your
device, the following section is applicable:
NOM Information (Mexico Only)
The following information is provided on the device(s) described in this document in compliance with the
requirements of the official Mexican standards (NOM):
Exporter:
Dell Inc.
One Dell Way
Round Rock, TX 78682
Importer:
Dell Computer de México, S.A. de C.V.
Paseo de la Reforma 2620 - 11° Piso
Col. Lomas Altas
11950 México, D.F.
Ship to:
Dell Computer de México, S.A. de C.V.
al Cuidado de Kuehne & Nagel de México S. de R.L.
Avenida Soles No. 55
Col. Peñon de los Baños
15520 México, D.F.
Model number:
962
Supply voltage:
100-240 VAC
Frequency:
50/60 Hz
Current consumption:
1.0 A
Output voltage:
30 VDC
Output current:
1.07 A
ENERGY STAR® Compliance
Certain configurations of Dell devices comply with the requirements set forth by the Environmental
Protection Agency (EPA) for energy-efficient devices. If the front panel of your device bears the ENERGY
STAR® Emblem, your original configuration complies with these requirements and all ENERGY STAR® power
management features of the device are enabled.
NOTE: Any Dell device bearing the ENERGY STAR® Emblem is certified to comply with EPA ENERGY STAR®
requirements as configured when shipped by Dell. Any changes you make to this configuration (such as
installing additional expansion cards or drives) may increase the device's power consumption beyond the
limits set by the EPA's ENERGY STAR® Computers program.
ENERGY STAR® Emblem
The EPA's ENERGY STAR® Computers program is a joint effort between the EPA and computer
manufacturers to reduce air pollution by promoting energy-efficient products. The EPA estimates that use of
ENERGY STAR® Computer products can save users up to two billion dollars annually in electricity costs. In
turn, this reduction in electricity usage can reduce emissions of carbon dioxide, the gas primarily responsible
for the greenhouse effect, and sulfur dioxide and nitrogen oxides, the primary causes of acid rain.
You can also help reduce electricity usage and its side effects by turning off your device when it is not in use
for extended periods of time, particularly at night and on weekends.
Mercury Statement
This product contains mercury in the scanner lamp (<5mg Hg). Disposal of mercury may be regulated due to
environmental considerations. For disposal or recycling information, contact your local authorities or the
Electronic Industries Alliance: www.eiae.org.
Appendix
Dell Technical Support Policy
Contacting Dell
Warranty and Return Policy
Dell Technical Support Policy
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the Operating System, application software and
hardware drivers to the original default configuration as shipped from Dell, as well as the verification of
appropriate functionality of the printer and all Dell-installed hardware. In addition to this technician assisted
technical support, online technical support is available at Dell Support. Additional technical support options
may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and peripherals.
Support for third-party software and peripherals is provided by the original manufacturer, including those
purchased and/or installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory
Integration (CFI/DellPlus).
Contacting Dell
You can access Dell Support at support.dell.com. Select your region on the WELCOME TO DELL SUPPORT
page, and fill in the requested details to access help tools and information.
You can contact Dell electronically using the following addresses:
World Wide Web
www.dell.com/
www.dell.com/ap/ (for Asian/Pacific countries only)
www.euro.dell.com (for Europe only)
www.dell.com/la/ (for Latin American countries)
Anonymous file transfer protocol (FTP)
ftp.dell.com/
Log in as user: anonymous, and use your email address as your password.
Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
apsupport@dell.com (for Asian/Pacific countries only)
support.euro.dell.com (for Europe only)
Electronic Quote Service
sales@dell.com
apmarketing@dell.com (for Asian/Pacific countries only)
Electronic Information Service
info@dell.com
Warranty and Return Policy
Dell Inc. ("Dell") manufactures its hardware products from parts and components that are new or equivalent
to new in accordance with industry-standard practices. For information about the Dell warranty for your
printer, refer to the Owner's Manual.
Licensing Notice
The printer resident software contains:
Software developed and copyrighted by Dell and/or third parties
Dell modified software licensed under the provisions of the GNU General Public License version 2 and
the GNU Lesser General Public License version 2.1
Software licensed under the BSD license and warranty statements
Click the title of the document you want to review:
BSD License and Warranty Statements
GNU License
The Dell modified GNU licensed software is free software; you can redistribute it and/or modify it under the
terms of the licenses referenced above. These licenses do not provide you any rights to the Dell- or third-
party-copyrighted software in this printer.
Since the GNU licensed software that the Dell modifications are based upon is supplied explicitly without
warranty, use of the Dell modified version is similarly provided without warranty. See the warranty
disclaimers in the referenced licenses for additional details.
To obtain source code files for the Dell modified GNU licensed software, launch the Drivers and Utilities CD
that shipped with your printer and click Contact Dell.

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