22876_book Veri Fone 3200SE Credit Card Terminal User Manual

User Manual: VeriFone 3200SE Credit Card Terminal User-Manual Credit Card Machine Manuals - 1st National Payment Solutions

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Page Count: 36

Contents
Preface
Terminal Overview
- Features and Benefits
- Internal PINPad
Terminal Setup
Specifications
Maintenance
- Clean the Terminal
- Clean the Printer
VeriFone Service and Support
- Return a Terminal for Service
- Accessories and Documentation
Troubleshooting Guidelines

VeriFone Part Number 22876, Revision A

Omni 3200SE/3210SE

Installation Guide

permission of VeriFone, Inc.

The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the

accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are

for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program

before placing the software into productive use. This document, including without limitation the examples and software programs, is

supplied “As-Is.”

VeriFone, Inc.

2455 Augustine Drive

Santa Clara CA 95054-3002

www.verifone.com

VeriFone Part Number 22876, Revision A

Omni 3200SE/3210SE Installation Guide

VeriFone, the VeriFone logo, Omni, SoftPay, and VeriTalk are registered trademarks of VeriFone. Other brand names

or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.

All other brand names and trademarks appearing in this manual are the property of their respective holders.

Comments? Please e-mail all comments in this document to Tell_Us_More@VeriFone.com

IMPORTANT NOTICES

Lithium Battery Caution. The Random Access Memory (RAM) in the Omni 3200SE/3210SE terminal is protected by a

lithium battery. Do not, under any circumstances, attempt to replace this battery. Failure to comply may void the

product warranty.

Limited Liability. In no event shall VeriFone be liable for any indirect, special, incidental, or consequential damages

(including damages for loss of business, profits or the like), even if VeriFone or its representatives have been advised

of the possibility of such damages.

INSTALLATION GUIDE 3

CONTENTS

PREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Conventions Used in This Guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

CHAPTER 1

Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Internal PIN Pad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

CHAPTER 2

Terminal Setup Select Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Unpack the Shipping Carton. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Examine Terminal Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

Back Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Establish Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Direct Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Pass-Through Connection . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Optional Swivel Stand. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Install Paper Roll . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Connect Optional Device(s) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Connect PIN Pad, Smart Card Reader, or Bar Code Wand . . . . . . . . . . . . . 17

Connect Check Reader. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18

Connect Terminal Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19

Perform Power-On Printer Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Use Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21

CHAPTER 3

Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

Weight . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23

CHAPTER 4

Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Clean the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

4INSTALLATION GUIDE

CHAPTER 5

VeriFone Service

and Support Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27

Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Thermal Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Paper Roll Spindle . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

VeriFone Cleaning Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Download Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Cables for Optional Peripherals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Terminal Swivel Stand Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

Pigtail Cables for Terminals with Swivel Stand. . . . . . . . . . . . . . . . . . . . . . . 30

Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30

CHAPTER 6

Troubleshooting

Guidelines Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31

Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32

Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Check Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Check Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33

Telephone Line Connection Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34

INSTALLATION GUIDE 5

PREFACE

This guide is the primary source of information for setting up and installing the

Omni 3200SE/3210SE terminal.

Audience This guide is useful for anyone installing and configuring the Omni 3200SE/3210SE

terminal. Basic description of the terminal features are also provided.

Organization This guide is organized as follows:

Chapter 1, Terminal Overview. Provides an overview of the Omni 3200SE/3210SE

terminal.

Chapter 2, Terminal Setup. Explains how to set up and install the Omni 3200SE/

3210SE terminal. It tells how to select a location, establish power and telephone

line connections, and how to configure optional peripheral devices.

Chapter 3, Specifications. Discusses power requirements and dimensions of the

Omni 3200SE/3210SE terminal.

Chapter 4, Maintenance. Explains how to maintain Omni 3200SE/3210SE

terminals.

Chapter 5, VeriFone Service and Support. Provides information on contacting

your local VeriFone representative or service provider, and information on how to

order accessories or documentation from VeriFone.

Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, for

common problems encountered in terminal installation and configuration.

Documentation

To learn more about the Omni 3200SE/3210SE terminal, refer to the following set

of documents, and their associated VeriFone Part Number (VPN):

•

Omni 3200SE/3210SE Certifications and Regulations

, VPN - 22874

•

Omni 3200SE/3210SE Quick Installation Guide

, VPN - 22875

•

Omni 3200SE/3210SE Installation Guide

, VPN - 22876

•

Omni 3200SE/3210SE Programmers Guide

, VPN - 22877

•

Omni 3200SE/3210SE Reference Guide

, VPN - 22878

•

Omni 3200SE/3210SE Stand Quick Installation Guide

, VPN - 22880

PREFACE

Conventions Used in This Guide

6INSTALLATION GUIDE

Conventions

Used in This

Guide

Various conventions are used to help quickly identify special formatting. Table 1

describes these conventions and provides examples of their use.

Table 1 Document Conventions

Convention Meaning Example

Blue Text in blue indicates terms that are cross

referenced.

See Conventions Used in This Guide.

Italics Italic typeface indicates book titles or

emphasis.

You

must

install a roll of thermal-sensitive

paper in the printer.

ScreenText - PRE ScreenText format is used while specifying

onscreen text, such as text that would be

entered at a command prompt, or to provide

an URL.

http://www.verifone.com

The pencil icon is used to highlight important

information.

RS232-type devices do not work with the

PIN pad port.

The caution symbol indicates hardware or

software failure, or loss of data.

The terminal is not waterproof or

dustproof, and is intended for indoor use

only.

The lighting symbol is used as a warning

when bodily injury might occur.

Due to risk of shock do not use the

terminal near water.

NOTE

CAUTION

WARNING

INSTALLATION GUIDE 7

CHAPTER 1

Terminal Overview

The Omni 3200SE/3210SE terminal is an electronic transaction terminal capable of

gathering and transferring information at high speed. The attractive, ergonomic

design delivers power and usability in a convenient countertop design that offers

versatility, reliability, and low cost of ownership.

Figure 1 Omni 3200SE/3210SE Point-of-Sale Terminal

The Omni 3200SE/3210SE terminal supports many different kinds of business

applications, including:

•Electronic Point-of-Sale (POS) payment transfer and authorization

•Credit, debit, and ATM card transactions

•Check processing

•Electronic benefit transfers and value-added applications

•Inventory and process tracking

TERMINAL OVERVIEW

Features and Benefits

8INSTALLATION GUIDE

Features and

Benefits

Omni 3200SE/3210SE terminals provide the right combination of features and

functions at the right price.

•Bold design is sleek, stylish, and compact for convenient countertop use.

•Intuitive ATM-style interface, large 8 line x 21 character backlit display with

split screen capabilities, large keys, and extra-size menu prompts simplify

training and reduce calls to the Help Desk.

•Quiet, fast integrated high-speed thermal printer simplifies paper loading and

virtually eliminates paper jams.

•Triple-track, high-coercivity card reader handles most magnetic stripe cards.

•Dual telephone ports eliminate the expense of a second phone line.

•Industry-best warranty ensures uncompromising reliability from VeriFone, the

worldwide leader in e-payment.

•Comprehensive line of VeriFone peripherals, including check readers, smart

card readers, bar code wands, and even external PIN pads, supports almost

any type of point-of-sale transaction.

Internal

PIN Pad

VeriFone’s Omni 3210SE expands on the Omni 3200SE terminal’s capabilities with

the addition of an internal PIN pad for processing debit, electronic benefits

transfer (EBT), and other PIN-based transactions. This internal PIN pad meets

published 3DES standards for DUKPT and Master/Session key management

schemes and eliminates the need to purchase and connect an external PIN pad,

and also saves valuable countertop space. To help ensure the security of PIN-

based transactions, the Omni 3210SE incorporates advanced fraud protection and

tamper-resistant features, in addition to widely-used data encryption methods and

key management schemes.

INSTALLATION GUIDE 9

CHAPTER 2

Terminal Setup

This chapter describes the terminal setup procedure. You will learn how to:

•Select a location and protect the terminal from adverse Environmental

Factors. See Select Terminal Location.

•Unpack the shipping carton. See Unpack the Shipping Carton.

•Examine terminal features. See Examine Terminal Features.

•Establish telephone line connections. See Establish Telephone Line

Connections.

•Install paper roll in the printer. See Install Paper Roll.

•Configure optional peripheral devices. See Connect Optional Device(s).

•Establish power connections. See Connect Terminal Power Pack.

•Conduct credit/debit transactions. See Use Magnetic Card Reader.

Select Terminal

Location

Use the following guidelines to select a location for the Omni 3200SE/3210SE

terminal.

Ease of Use • Select a location convenient for both merchant and cardholder.

•Select a flat support surface, such as a countertop or table.

•Select a location near a power outlet and a telephone/modem line connection.

For safety, do not string the power cable in a walkway or place across a

walkway on the floor.

Environmental

Factors •Do not use the terminal where there is high heat, dust, humidity, moisture, or

caustic chemicals or oils.

•Keep the terminal away from direct sunlight and anything that radiates heat,

such as a stove or a motor.

•Do not use the terminal outdoors.

NOTE When using the Omni 3200SE/3210SE terminal with the optional swivel stand,

make sure there is enough space on the countertop or table so that the terminal

can rotate freely.

CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only.

Any damage to the unit from exposure to rain or dust can void any warranty.

TERMINAL SETUP

Unpack the Shipping Carton

10 INSTALLATION GUIDE

Electrical

Considerations •Avoid using this product during electrical storms.

•Avoid locations near electrical appliances or other devices that cause

excessive voltage fluctuations or emit electrical noise (for example, air

conditioners, electric motors, neon signs, high-frequency or magnetic security

devices, or computer equipment).

•Do not use the terminal near water or in moist conditions.

Unpack the

Shipping

Carton

Open the shipping carton and carefully inspect its contents for possible shipping

damage.

Figure 2 Omni 3200SE/3210SE Product Components

1Remove and inspect the following items (see Figure 2):

•Omni 3200SE/3210SE terminal

•Power pack and attached cables

•Telephone line cord

•Roll of thermal printer paper

•Plastic spindle roll

2Remove all plastic wrapping from the terminal and other components.

3Remove the clear protective film from the LCD screen.

WARNING Due to risk of shock or terminal damage, do not use the terminal near water,

including a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement, or

near a swimming pool.

TERMINAL SETUP

Examine Terminal Features

INSTALLATION GUIDE 11

4Save the shipping carton and packing material for future repacking or moving

the terminal.

Examine

Terminal

Features

Before continuing the installation process, notice the features of the Omni 3200SE/

3210SE terminal (see Figure 3).

Figure 3 Omni 3200SE/3210SE Terminal Features (Front Panel)

Front Panel The front panel includes the following features:

•An LCD screen.

•Four types of keys:

•A 12-key, telephone-style keypad.

•Four ATM-style function keys, labeled F1 to F4, to the right of the LCD

screen.

•Four unlabeled, programmable function keys above the keypad.

•Three color-coded function keys to the right of the keypad.

•An ALPHA key to the right of the keypad.

WARNING Do not use a terminal that has been damaged or tampered with.

The Omni 3200SE/3210SE terminal is a secure product and any tampering can

cause the terminal to cease to function properly. The terminal comes equipped

with tamper-evident labels that indicate if the terminal case has been opened.

If a label or component appears damaged, please notify the shipping company

and your VeriFone representative or service provider immediately.

LCD SCREEN

TELEPHONE-STYLE KEYPAD

PROGRAMMABLE FUNCTION KEYS

ATM-STYLE FUNCTION KEYS

MAGNETIC CARD READER

INTERNAL THERMAL

LED INDICATOR

CONNECTION PORTS

(BACK PANEL)

COLOR-CODED FUNCTION KEYS

PRINTER

PAPER ROLL COVER RELEASE

ALPHA KEY

PAPER FEED BUTTON

TERMINAL SETUP

Examine Terminal Features

12 INSTALLATION GUIDE

•A magnetic card reader, built into the right side. The icon at right

shows the proper swipe direction, with the stripe down and facing

inward, toward the keypad.

•A colored LED (Light Emitting Diode) indicator with the following states:

•Steady green indicates power is ON.

•Slow flashing green (roughly one flash per second) indicates no paper in

the printer.

•Fast flashing green (roughly two flashes per second) indicates a printer

mechanism error.

•Flashing red indicates the terminal is downloading printer-related files.

•An internal thermal printer.

•A paper roll cover release button.

•A paper feed button.

Back Panel Turn the terminal around to view the back panel with the connection ports, under

the paper roll case. Notice the different ports used to connect the Omni 3200SE/

3210SE teminal to a communications line, optional peripheral devices, and the

power supply (see Figure 4).

Figure 4 Connection Ports (Back Panel)

•Two RJ-11 modular phone jacks can be used to connect the Omni 3200SE/

3210SE terminal to a telephone line:

•One port can be identified by a Telco icon, shown at right. Use

this port to connect the Omni 3200SE/3210SE terminal directly to

a modular telephone wall jack (refer to Direct Connection).

•The other port can be identified by a by a Telset icon, shown at

right. Use this port to connect a telephone to the terminal (refer to

Pass-Through Connection).

NOTE VeriFone ships different variants of the Omni 3200SE/3210SE terminal for different

markets. Your terminal may have a different configuration than the terminal shown

in this guide, but the basic processes remain the same, regardless of terminal

configuration.

TERMINAL SETUP

Establish Telephone Line Connections

INSTALLATION GUIDE 13

•Two MOD10 modular jacks can be used to connect optional peripheral

devices.

•Use the RS232 port, icon shown at right, to connect a VeriFone

CR 600 check reader or other peripheral device.

•Use the bar code and PIN pad port, icons shown at right, to

connect a PIN pad, smart card reader, or bar code wand.

•The power connection port uses a round barrel connector with a lock

notch (see Figure 12) to securely connect the terminal to a power

source. This port is identified by the electrical power icon shown at

right.

Establish

Telephone Line

Connections

The Omni 3200SE/3210SE terminal can be connected to a telephone line in one of

two ways: direct or pass-through. The relative advantages and disadvantages of

these two types of telephone connections are described below.

Direct Connection Connect the telephone cord to the communication port on the terminal, then route

it directly to a telephone wall jack (see Figure 5). With a direct connection, the

phone line is dedicated to the terminal, making it possible to perform an electronic

transaction at any time.

Figure 5 Direct Connection

Pass-Through

Connection Connect the telephone cord to the Telset port on the terminal, then route it to the

RJ-11 jack on a standard telephone (see Figure 6). With a pass-through

connection, the telephone can be used when the terminal is not attempting to

perform a transaction.

WARNING Do not connect the terminal to the power supply until all the peripherals are

attached.

CAUTION Do not string the telephone cord across a walkway or place it so as to interfere in

high-traffic areas.

To reduce the risk of fire, use only No. 26AWG or larger telecommunication line

cord.

TERMINAL SETUP

Install Paper Roll

14 INSTALLATION GUIDE

Figure 6 Pass-Through Connection

A pass-through telephone line connection can save the cost of an additional

dedicated or leased line, but there are several disadvantages to using a pass-

through connection:

•Normal calls cannot be made while the terminal is processing a transaction, or

when a remote host computer is dialing in to the terminal.

•Lifting the telephone handset during a transaction can disrupt the audible data

carrier signal and cause the terminal transaction to fail.

Optional Swivel

Stand VeriFone produces an optional swivel stand for Omni 3200SE/3210SE terminals

Some terminals come with the swivel stand already attached, with two pre-

installed “pigtail” cables to allow convenient connection of the power cable and

telephone line cord without removing the swivel stand.

To set up a direct connection using the pigtail cable:

•Insert the connector on one end of the telephone line cord into the modular

RJ-11 female jack on the end of the telephone line pigtail.

•Insert the connector on the other end of the cord into a nearby RJ-11

telephone wall jack.

•To configure a pass-through connection for a terminal with attached swivel

stand, the stand must be removed, then re-attached. The procedure for

removing and reattaching the swivel stand is described in the

Omni 3200SE/

3210SE Stand Quick Installation Guide

, (VPN - 22880).

Install Paper

Roll

A fast, quiet thermal printer is built-in to the Omni 3200SE/3210SE terminal.

Before processing transactions that require a receipt or record, you

must

install a

roll of thermal-sensitive paper in the printer.

TERMINAL SETUP

Install Paper Roll

INSTALLATION GUIDE 15

The Omni 3200SE/3210SE printer uses a roll of single-ply, thermal-sensitive paper

58 millimeters (2.25 inches) wide and approximately 25-33 meters (82-108 feet)

long.

To Install a Paper Roll

1Turn on the terminal. The LED indicator will blink on and off, indicating that the

printer needs paper.

2Press the button on the side of the terminal to unlatch the paper roll cover,

then rotate the cover up and back (see Figure 7).

Figure 7 Printer Roll Cover Release Button

3If present, remove a partial roll of paper from the printer tray by lifting it out.

4For new rolls of paper, loosen the glued leading edge of the paper or remove

the protective strip.

5Hold the roll so the paper feeds from the

bottom

of the roll.

6Optionally, insert the orange plastic spindle into the paper roll.

7Place the paper roll into the paper roll cradle (see Figure 8).

WARNING Low-quality paper may cause the printer to operate poorly. To order high-quality

VeriFone paper, refer to Accessories and Documentation.

CAUTION Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact,

friction, temperature, humidity, and oils affect the color and storage characteristics

of the paper.

Never load a roll of paper with folds, wrinkles, tears, or holes at the edges or in the

print area.

TERMINAL SETUP

Install Paper Roll

16 INSTALLATION GUIDE

Figure 8 Loading Paper Roll

8Close the paper roll cover by gently pressing directly on the cover until it clicks

shut. Allow a small amount of paper to extend outside the cover (see

Figure 9).

Figure 9 Closing Paper Roll Cover

For paper ordering information, refer to Accessories and Documentation.

NOTE To prevent damage to the print roller on the paper roll cover, always close the

cover by gently pressing down on the paper roll cover.

TERMINAL SETUP

Connect Optional Device(s)

INSTALLATION GUIDE 17

Connect

Optional

Device(s)

The Omni 3200SE/3210SE terminal supports many peripheral devices designed

for use with electronic point-of-sale terminals. Use the two communication ports

on the back panel to connect up to two optional devices. To order cables to

connect peripheral devices, refer to Accessories and Documentation.

The following sections discuss the most common optional devices supported by

this terminal.

Other optional devices may be supported. For more information, please contact

your VeriFone distributor.

Connect PIN Pad,

Smart Card

Reader, or Bar

Code Wand

To Connect PIN Pad, Smart Card Reader, or Bar Code Wand

1If necessary, insert the small modular plug on one end of the PIN pad cable

into the PIN pad’s modular jack.

For a bar code wand, connect the converter cable (VPN - 07411-xx) to the bar

code wand cable.

2If installing a PINpad 101, PINpad 201 or PINpad 1000, position and insert the

grommet to secure the cable connection.

If a cable is not already connected to the smart card reader or PINpad 501,

insert the small modular plug on one end of the interface cable into the

optional device’s modular jack.

3Insert the larger MOD10 connector on the other end of the PIN pad cable into

the PIN pad port on the terminal’s back panel.

CAUTION Before connecting any peripheral device, remove the power cord from the back of

the terminal and be sure the LED indicator is not lit. Reconnect the power cord

only

after

finishing connection of peripheral device(s).

For complete information about peripheral installation and use, refer to the user

documentation supplied with those devices.

Table 2 Optional Devices Supported

Optional Device Connection Port

Bar code PIN pad

CR 600 RS232

Console PIN pad

External LAN RS232

PIN pad PIN pad

RS232 Electronic Cash Register RS232

NOTE RS232-type devices do not work with the PIN pad port; PIN pad-type devices do

not work with the RS232 port. If an optional peripheral device does not function

correctly, check the port connection.

TERMINAL SETUP

Connect Optional Device(s)

18 INSTALLATION GUIDE

Figure 10 provides an example of connecting a PINpad 1000 to the Omni

3200SE/3210SE terminal.

Figure 10 PINpad 1000 Connection

Connect Check

Reader The Omni 3200SE/3210SE terminal supports the CR 600 and CR 1000

VeriFone

check readers. Contact your VeriFone representative or visit the online store at

www.store.verifone.com for information on these devices. Figure 11 provides

an example of a peripheral connection to an RS232 port.

Figure 11 CR 600 Check Reader Connection

External Printers

Supported Though the Omni 3200SE/3210SE terminal has an internal thermal printer, it may

be more convenient to print larger print runs (for example, daily or weekly reports)

to an external printer.

CAUTION Check readers require a separate power source. Before connecting a check

reader or similar device, remove the power cord from the back of the terminal and

be sure the LED indicator is not lit.

TERMINAL SETUP

Connect Terminal Power Pack

INSTALLATION GUIDE 19

The Omni 3200SE/3210SE terminal supports the P250, P350,P900, and P950

VeriFone external printers. Contact your VeriFone representative or visit the

online store at www.store.verifone.com for information on these devices.

External printer connections are through the same port as check readers (see

Figure 11).

Connect Terminal

Power Pack

When finished connecting optional peripheral(s), connect the Omni 3200SE/

3210SE terminal to a power source.

1Insert the round barrel connector (see Figure 12) into the power port,

identified by the icon at right.

aTo lock the connector into the power port, align the plastic lock tab so it

points up. Insert the connector and twist to the left.

bTo unlock the connector, twist it to the right.

2Plug the power pack cable into a wall outlet or surge protector.

Figure 12 Omni 3200SE/3210SE Power Pack Connection

NOTE To connect a Printer 250, a custom interface cable is required. VeriFone publishes

the specifications for this cable in the

Omni 3200SE/3210SE Reference Manual

(VPN - 22878).

CAUTION Using an incorrectly rated power supply can damage the terminal or cause it not

to work as specified. Before connecting, ensure that the power supply being used

to power the terminal matches the requirements specified at the back of the

terminal. (see Chapter 3, Specifications, for detailed power supply specifications).

Obtain the appropriately rated power supply before continuing.

NOTE The round barrel connector on the power pack cable has a plastic lock tab that

secures the power cable to the terminal.

TERMINAL SETUP

Perform Power-On Printer Test

20 INSTALLATION GUIDE

When the terminal has power, the LCD screen lights and the LED indicator

flashes on and off if the printer has no paper, or remains lit if there is paper

loaded.

If an application is loaded in the terminal, it starts after the initial VeriFone

loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial

VeriFone copyright screen.

Perform Power-

On Printer Test

After installing a paper roll, perform a quick test to make sure the thermal printer is

operating correctly:

1Temporarily disconnect the terminal from its power source by removing the

power connector from the power port on the back panel (see Figure 12).

2Press and hold down the paper feed button, then insert the power connector

into the power port. The printer test starts automatically, and then stops after a

few seconds.

3When the Omni 3200SE/3210SE terminal initiates its test printout, release the

paper feed button. The complete test printout shows printer information and

repeating character strings of various sizes.

4After completing the power-on printer test, press the paper feed button to

advance the paper roll a few centimeters (about an inch), then tear off the

printout using the serrated metal tear strip.

WARNING Do not plug the power pack into an outdoor outlet or operate the terminal

outdoors. Also, disconnecting power during a transaction can cause transaction

data files not yet stored in terminal memory to be lost.

NOTE To protect against possible damage caused by lightning strikes and electrical

surges, consider installing a power surge protector.

TERMINAL SETUP

Use Magnetic Card Reader

INSTALLATION GUIDE 21

Use Magnetic

Card Reader

To Conduct a Credit/Debit Card Transaction

1Position a magnetic card with the stripe facing down and in, toward

the keypad. The icon at right shows the proper swipe direction.

2Swipe it through the magnetic card reader (see Figure 13).

Figure 13 Using the Magnetic Card Reader

TERMINAL SETUP

Use Magnetic Card Reader

22 INSTALLATION GUIDE

INSTALLATION GUIDE 23

CHAPTER 3

Specifications

This chapter discusses power requirements, dimensions, and other specifications

of the Omni 3200SE/3210SE terminal.

Power Omni 3200SE/3210SE terminal: 22 V AC, ~1.6 A or 25.5 V DC, ~1.2 A

Power Pack For AC power supply:

•UL, ITE listed, Class 2 LPS power supply

•Input rated: 120V AC, 60 Hz, 0.6 A

•Output rated: 22V DC ~2.0 A

For DC power supply:

•UL, ITE listed, Class 2 LPS switching power supply

•Input rated: 100 - 240 V ~, 50-60 Hz, 850 mA

•Output rated: + 24 V DC, 1.5 A

Barrel connector polarity:

Temperature •Operating temperature: 0° to 40° C (32° to 104° F)

•Storage temperature: -18° to + 66° C (0° to 150° F)

•Relative humidity: 15% to 95%; no condensation

External

Dimensions •Length: 260 mm (10.2 in)

•Width: 132 mm (5.2 in)

•Depth: 79 mm (3.1 in)

Weight Terminal unit weight: 0.78 kg (1.7 lb)

Shipping weight: 2.7 kg (6.0 lb)

The shipping weight includes: shipping carton, terminal, power pack, telephone

line cable, paper roll, paper spindle, one

Omni 3200SE

/3210SE

Certifications and

Regulations

, and one

Omni 3200SE

/3210SE

Quick Installation Guide

SPECIFICATIONS

Weight

24 INSTALLATION GUIDE

INSTALLATION GUIDE 25

CHAPTER 4

Maintenance

The Omni 3200SE/3210SE terminal is a secure product with no user-maintainable

parts. Do not attempt to open or repair the terminal.

Clean the

Terminal

To properly maintain a Omni 3200SE/3210SE terminal, clean it regularly to remove

dust, accumulations of dirt or grease, and fingerprints.

To clean the terminal, use a clean cloth slightly dampened with water and a drop

or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.

For best results, use a VeriFone Cleaning Kit (refer to Accessories and

Documentation).

Clean the

Printer

Every few months, check and clean the integrated thermal printer:

1Be sure the terminal is connected to a power source.

2Open the paper roll cover. See Install Paper Roll.

3Lift out the paper roll and spindle from the paper roll cradle, if necessary.

4Tip the terminal and tap it to remove any dirt, dust, or bits of paper present in

the printer compartment.

5Re-install the paper roll, or install a new roll. See Install Paper Roll.

CAUTION Do not, under any circumstances, attempt any service, adjustments, or repairs on

this equipment, other than the simple cleaning processes discussed in Chapter 4.

Instead, contact your local VeriFone distributor or service provider for assistance.

Failure to comply can invalidate the product warranty.

CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may

deteriorate plastic or rubber parts.

Do not spray cleaners or other solutions directly onto the keypad or LCD screen.

MAINTENANCE

Clean the Printer

26 INSTALLATION GUIDE

INSTALLATION GUIDE 27

CHAPTER 5

VeriFone Service and Support

For Omni 3200SE/3210SE terminal problems, contact your local VeriFone

representative or service provider.

For Omni 3200SE/3210SE product service and repair information:

•USA – VeriFone Service and Support Group, 1-800-834-9133,

Monday - Friday, 8 A.M. - 7 P.M., EST

•International – Contact your VeriFone representative

Return a

Terminal for

Service

Before returning the Omni 3200SE/3210SE terminal to VeriFone, obtain a

Merchandise Return Authorization (MRA) number. The following procedure

describes how to return one or more Omni 3200SE/3210SE terminals for repair or

replacement (U.S. customers only).

1Gather the following information from the printed labels (see Figure 14) on the

bottom of

each

Omni 3200SE/3210SE terminal to be returned:

•Product ID, including the model and part number. For example,

“OMNI 3210SE” and “P092-101-10”

•Serial number (S/N xxx-xxx-xxx)

2Within the United States, call VeriFone toll-free at 1-800-834-9133.

3Select the MRA option from the automated message. The MRA department is

open Monday–Friday, 8 A.M.–7 P.M., EST.

NOTE International customers, please contact your local VeriFone representative for

assistance with your service, return, or replacement.

CAUTION Do not, under any circumstances, attempt any service, adjustments, or repairs on

this equipment, other than the simple cleaning processes discussed in Chapter 4.

Instead, contact your local VeriFone distributor or service provider for assistance.

Failure to comply can invalidate the product warranty.

WARNING This terminal comes equipped with a tamper-evident label. This Tamper Warning

label covers a screw hole on the case bottom and indicates if an unauthorized

party has opened the terminal case. Opening the case will make the terminal

inoperable and void the product warranty!

VERIFONE SERVICE AND SUPPORT

Return a Terminal for Service

28 INSTALLATION GUIDE

4Give the MRA representative the information gathered in Step 1.

If the list of serial numbers is long, fax the list, along with the information

gathered in Step 1, to the MRA department at 727-953-4172.

•Please address the fax clearly to the attention of the “VeriFone MRA

Dept.”

•Include a telephone number where you can be reached, as well as your

fax number.

•You will be issued MRA number(s) and the fax will be returned to you.

5Describe the problem(s).

6Provide the shipping address where the repaired or replacement unit must be

returned.

7Keep a record of the following items:

•Assigned MRA number(s).

•VeriFone serial number assigned to the Omni 3200SE/3210SE terminal you

are returning for service or repair (terminal serial numbers are located on

the bottom of the unit (see Figure 14).

•Shipping documentation, such as air bill numbers used to trace the

shipment.

•Model(s) returned (model numbers are located on the VeriFone label on

the bottom of the Omni 3200SE/3210SE terminal).

Figure 14 Information Labels on Terminal Bottom

NOTE One MRA number must be issued for each Omni 3200SE/3210SE terminal

returned to VeriFone, even if you are returning several of the same model.

SERIAL NUMBER

MODEL NUMBER

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

INSTALLATION GUIDE 29

Accessories

and

Documentation

VeriFone produces the following accessories and documentation for the Omni

3200SE/3210SE terminal, as listed below. When ordering, please refer to the part

number in the left column.

•VeriFone Online Store at www.store.verifone.com

•USA – VeriFone Customer Development Center, 1-800-VeriFone (837-4366)

Monday - Friday, 7 A.M. - 5 P.M., MST

•International – Contact your VeriFone representative

Power Pack Contact your local VeriFone distributor to determine which power pack fits

your needs.

07096-01G AC power pack

05790-03 DC power Pack

Thermal Printer

Paper CRM0039 High-grade thermal printer paper, 58-mm (2.25-inch) width,

25-meter (82-feet) length; single roll

CRM0039-01 CRM0039 in 30-roll bulk package

CRM0040 High-grade thermal printer paper, 58-mm (2.25-inch) width,

33-meter (108.26-feet) length; single roll

Paper Roll Spindle 02117-03 Plastic spindle for 58-mm (2.25-inch) rolls of thermal

printer paper

VeriFone

Cleaning Kit 02746-01 Cleaning kit

Download Cables 05651-xx MOD10-MOD10 (terminal-to-terminal)

26263-xx 02xxx MOD10-PC DB25F (terminal-to-PC)

26264-xx 02xxx MOD10-PC DB9F (terminal-to-PC)

Cables for

Optional

Peripherals

07041-xx MOD10-MDIN9 (CR 600/CR 1000

check readers;

P250/P355/P900 external printers)

07411-xx MOD10-DIN6 (bar code wand)

26519-xx MOD10-MD8M (P950 external printers)

07042-xx MOD10-4P4C (all VeriFone PIN pads)

NOTE

Cables with

-XX

part number suffixes have multiple available lengths.

VERIFONE SERVICE AND SUPPORT

Accessories and Documentation

30 INSTALLATION GUIDE

Telephone Line

Cord 00124-03 2.1-meter (7-foot) telephone line cord, silver, with

modular RJ-11 connectors

00124-17 2.1-meter (7-foot) telephone line cord, black, with

modular RJ-11 connectors

Terminal Swivel

Stand Kit 07456-01 Modular swivel stand that attaches to the base of the

Omni 3200SE/3210SE terminal, with installation instructions

Pigtail Cables for

Terminals with

Swivel Stand

21943-04 Power pigtail for terminal AC power connection

05475-01 Telco pigtail for terminal telephone line connection

Documentation 22874

Omni 3200SE/3210SE Certifications and Regulations

22875

Omni 3200SE/3210SE Quick Installation Guide

22876

Omni 3200SE/3210SE Installation Guide

22877

Omni 3200SE/3210SE Programmers Guide

22878

Omni 3200SE/3210SE Reference Guide

22880

Omni 3200SE/3210SE Stand Quick Installation Guide

INSTALLATION GUIDE 31

CHAPTER 6

Troubleshooting

Guidelines

This section provides troubleshooting guidelines to help with installation and

configuration of Omni 3200SE/3210SE terminals. If during normal, day-to-day

operation of the Omni 3200SE/3210SE terminal, minor malfunctions occur, please

read through these troubleshooting examples. This section also contains typical

examples of malfunction that can occur while operating the Omni 3200SE/3210SE

terminal and lists steps to take to resolve them.

If the problem persists even after performing the outlined guidelines or if the

problem is not described below, contact your local VeriFone representative for

assistance.

Blank Display When the Omni 3200SE/3210SE terminal LCD screen does not show correct or

clearly readable information:

•Check all terminal power connections. In particular, verify that the power cable

is rotated to its locked position, as described in Connect Terminal Power

Pack.

•Check all cable connections and verify that the telephone line is properly

connected.

•Replace the AC power pack that came with the terminal with a power pack

from a different Omni 3200SE/3210SE terminal. If this test solves the problem,

contact your local VeriFone distributor to obtain a replacement power pack.

•If the problem persists, contact your local VeriFone service provider.

NOTE The Omni 3200SE/3210SE terminal comes equipped with tamper-evident labels.

The Omni 3200SE/3210SE terminal contains no user serviceable parts. Do not,

under any circumstance, attempt to disassemble the terminal. Perform only those

adjustments or repairs specified in this guide. For all other services, contact your

local VeriFone service provider. Service conducted by parties other than

authorized VeriFone representatives can void any warranty.

CAUTION Using an incorrectly rated power supply can damage the terminal or cause it not

to work as specified. Before troubleshooting, ensure that the power supply being

used to power the terminal matches the requirements specified on the bottom of

the terminal. (See Chapter 3, Specifications, for detailed power supply

specifications.) Obtain the appropriately rated power supply before continuing with

troubleshooting.

TROUBLESHOOTING GUIDELINES

Terminal Does Not Dial Out

32 INSTALLATION GUIDE

Terminal Does

Not Dial Out

If the terminal does not dial out:

•Check the telephone line connections.

•Check that the telephone line is working by plugging it into a working

telephone and listening for a dial tone.

•Replace the telephone cord that connects the terminal with a cord you know is

working correctly.

•If the problem persists, contact your local VeriFone service provider.

Printer Does

Not Print

If the printer does not work properly:

•Check all terminal power connections. The LED indicator must be lit with a

steady green glow.

•Check that the paper roll cover is properly latched.

•If the LED indicator is blinking on and off, the printer is out of paper. Open the

paper roll cover and install a new roll of printer paper, as described in Install

Paper Roll.

•Perform a power-on printer test to make sure the integrated thermal printer is

operating properly. See Perform Power-On Printer Test.

•If the problem persists, contact your VeriFone distributor or service provider.

Peripheral

Device Does

Not Work

If any peripheral device (PIN pad, smart card reader, or bar code wand) does not

work properly:

•Reinstall the peripheral device, ensuring that the power is off before plugging

in the cable.

•Check the power cable connection to the peripheral device.

•Check that the device connected to the serial port has power and is

functioning properly. If possible, perform a self-test on the device in question.

•The cable connecting the optional device to the Omni 3200SE/3210SE terminal

serial port may be defective. Try a different serial cable.

•If the problem persists, contact your local VeriFone representative.

22876_book Veri Fone 3200SE Credit Card Terminal User Manual

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