Opal Switch Warranty Tcs
User Manual: opal-switch-warranty-tcs
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Opal Switch PV Inverters Warranty Terms & Conditions shows that the “17” is year 2017 & “6” is the month of June. Therefore, we honour the warranty from the 1st of July 2017. This policy governs the replacement program for Opal Switch PV inverter (“Inverter”) covered by Solar Juice Pty Ltd’s warranty (the “Replacement Program”). Parties wishing to participate in the Replacement Program must abide by the procedures and requirements set forth in this policy. XXXXX176XXXXXX OpalSolar is a business name of Solar Juice Pty Ltd (“OpalSolar”). OpalSolar has a range of products under its name, including Opal Solar module, Opal Switch inverter and Opal Storage etc. OpalSolar may, in its sole discretion, reject the replacement of any Opal Storage Box not returned in accordance with this policy. This policy is only valid for the following Opal Switch Inverters: O1-1100S-TL , O1-1500S-TL , O1-2000S-TL , O12500S-TL , O1-3000S-TL , O1-3300S-TL , O13000D-TL , O1-3300D-TL, O1-3600D-TL , O14200D-TL , O1-4600D-TL , O1-5000D-TL 1. Warranty Claims The standard warranty period for Inverters is either: i. 60 months starting from the date of installation (with referring to the submitted warranty registration form). ii. 66 months after the Manufacturing Date If the Inverter is not registered within 6 months after the date of installation. Proof of installation needs to be provided. The manufacturing year and month can be specified from the serial number of the Inverter. The manufacturing day cannot be found from it, so the first day of the following month is specified as the “Manufacturing Date”. The example of the serial number below The month will range from “1-9” (Jan. - Sept.) and “a-c” (Oct., Nov. & Dec.) Please note, this warranty is limited to the Inverters only, all accessories including the pocket LAN & pocket WIFI will only be covered for a 12-month warranty effected from the registration date. Replacement services apply only to Inverters within their warranty period as applicable. Please note: If you are a private end-user, please contact your installer to report any alleged Inverter faults in the first instance. OpalSolar will work directly with the installer/distributor to replace a faulty Inverter if deemed eligible under the terms of the “Replacement Program”. 2. Replacement Service Any Inverter qualifying for Replacement within the warranty period will be replaced with a new or refurbished Inverter, subject to the terms and conditions detailed within this document being adhered to. The following items must be made available to OpalSolar for full replacement to be effected under this policy: Inverter data including: 1. Inverter model number 2. Inverter serial number 3. Failure code 4. Failure description Documentation including: 1. Copy of original purchase invoice. 1 2. Valid warranty certificate (applicable to registered Inverters and warranty extensions). 3. Detailed information about the entire systems (e.g. system schematic). 4. Documentation of previous claims/ replacements (if applicable). OpalSolar reserves the right to refuse replacement requests where adequate information is not provided. 3. OpalSolar Responsibility Upon receipt of the required information listed in Section 2, and after attempts to correct the problem with the customer’s assistance, OpalSolar will assign a unique case number to the customer. This number shall be used in reference for all communications regarding the Replacement Program. Following the receipt of the replacement Inverter, the customer must return the allegedly faulty Inverter in the same packaging material as the replacement inverter. OpalSolar will supply all labels, documentation and freight details for the return of the allegedly faulty Inverters. All allegedly faulty Inverters must be returned within 10 (ten) working days of the receipt of the replacement Inverter. A qualified installer must be available for the Inverter replacement and re-commissioning. The replacement Inverter will be covered by the original warranty terms of the faulty Inverter for the remaining warranty period of the original (faulty) Inverter. 4. Customer Responsibility In the event of an Inverter failure or fault, it is the customer’s responsibility to work directly with the Opal Solar support team in order to limit the return of non-faulty Inverters. The Opal Solar support team will work with the consumer to rectify the fault or fault message through telephone support or with direct PC links. Note: In order to qualify for further compensation and a replacement Inverter, the distributor/installer must first contact the Opal Solar support team and fulfil the distributor/installer’s responsibilities under Section 2. of this document. 5. Exclusions from the Warranty In the event of damages related to the causes listed below, no warranty claims will be acknowledged or accepted. Claims that relate to defects that are caused by the following factors are not covered by OpalSolar’s warranty obligations: a. Force majeure (storm damage, lightning strike, overvoltage, fire, thunderstorm, flooding etc.) b. Improper or noncompliant use, installation, commissioning, start up or operation c. Inadequate ventilation and circulation resulting in minimized cooling and natural air flow d. Installation in a corrosive environment e. Damage during transportation f. Unauthorized repair attempts g. Failure to register the warranty as required under this policy h. Warranty has expired The warranty exclusions may be discovered by the owner of the Inverter, by the technician in the field or during the analysis of the inverter in OpalSolar’s appointed repair facility. If a warranty exclusion is confirmed by OpalSolar, the incurred costs may be invoiced to the customer. Due to the progression and evolution of technology, the replacement Inverter or new device provided may not be compatible with the installed system. In this case, the warranty will not cover the expenses or any costs which 2 may be incurred to configure, retrofit or adapt the Inverter to the installation. OpalSolar will not provide financial reimbursement for energy that has not been fed into the grid by the installation during any service activity. Preventive maintenance parts and consumables are not covered by this warranty. 6. Inverter Replacement Procedure OpalSolar must be provided with the relevant documentation as shown in Section 3. This procedure must be followed for a warranty claim to be applicable under this Replacement Program: a. The installer must contact the Opal Solar support team and supply the required information as shown in Section 2. As outlined in Section 4, the installer will liaise with Opal Solar support team to try and find a solution without the need to replace the Inverter. b. If the Inverter is deemed faulty and is eligible for the Replacement Program, OpalSolar will raise and create a case number for the Inverter and communicate this with the claimant. c. The Inverter will be shipped to the specified customer or distributor location at OpalSolar’s cost. d. The installer will install the replacement Inverter and use the packaging to repack the faulty Inverter. e. OpalSolar will cover the costs of collection and shipment of the faulty Inverter back to OpalSolar as detailed in Section 3. The customer or installer must assist with this shipping. If the faulty Inverter is not returned within 10 working days of receiving the replacement Inverter, OpalSolar will invoice the relevant distributer/installer for the cost of the Inverter. 7. Warranty Registration It is a requirement that all Inverters are registered in order that they qualify under the terms of the Replacement Program. It is a requirement that all suppliers/installers provide the private end-user with a relevant warranty registration certificate, and it is a requirement that the end-user (or the installer on behalf of their customer) register the warranty at the relevant address on the Opal Solar website (as specified on the registration certificate), at which point a full warranty certificate is issued. Warranties must be registered with the registration form in the Inverter packaging or via our online services at no more than six months after the date of installation. The information required at the point of registration is as follows: i. Customer name ii. Full installation address with postcode iii. Inverter model number iv. Inverter serial number v. Installation date with proof of installation vi. Name and licence number of installer For any unregistered Inverters past the point of 6 months from the installation, the warranty period will be applied on 66 months after the Manufacturing Date automatically. This warranty is provided in addition to the other rights and remedies held by a consumer at law. Our goods will comply with guarantees the come under the Australian Competition and Consumer Commission (ACCC). The consumer is entitled to a replacement of refund for a major failure and for compensation for any other reasonable foreseeable loss or damage. 3 To request the replacement or registration of an Inverter, you must contact the Opal Solar support team. Email: support@opalsolar.com.au Call: 02 9725 1111 Monday to Friday from 8:30am to 5:30pm (excluding public holiday). 4
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