FUJIFILM Business Innovation H815DW Multifunction Laser Printer User Manual Short Term Confidential 4

Fuji Xerox Co., Ltd. Multifunction Laser Printer Short Term Confidential 4

(Short-Term Confidential) User Manual-4

Clearing Jams
457
31
Clearing Jams
Careful selection of appropriate print media and proper loading allow you to avoid paper jams. See
"
Print Media
Guidelines
"
for more information.
NOTE:
Before buying large quantities of any print media, it is recommended to try a sample first.
NOTE:
The images used in this manual are those of the Dell™ Cloud Multifunction Printer | H815dw unless otherwise mentioned.
Avoiding Jams
• Use only recommended print media. See "
Print Media Guidelines
" for more information.
• See "Loading Print Media in Tray1 and the Optional 550-Sheet Feeder" and "Loading Print Media in the MPF" to
load print media properly.
• Do not overload the print media sources. Ensure that the print media stack height does not exceed the maximum
height indicated by the load-line labels in the tray.
• Do not load wrinkled, creased, damp, or curled print media.
• Flex, fan, and straighten print media before you load it. If a jam occurs with print media, try feeding one sheet at a
time through the multipurpose feeder (MPF).
• Do not use print media that you have cut or trimmed yourself.
• Do not mix print media sizes, weights, or types in the same print media source.
• Ensure that the recommended print side is face up when you insert the print media.
• Keep print media stored in an acceptable environment. For more information, see
"
Storing Print Media.
"
• Do not remove the feeding tray during a print job.
• Push tray1 or the optional 550-sheet feeder (tray2) in firmly after loading.
• Ensure that all cables that connect to the printer are correctly attached.
• Overtightening the guides may cause jams.
• Wipe the retard rollers in the tray or MPF with a cloth that is slightly dampened with water if jams caused by
misfeeding paper occur frequently.
458
Clearing Jams
Identifying the Location of Paper Jams
WARNING:
Do not attempt to clear any jams using tools or instruments. This may permanently damage the printer.
The following illustration shows where paper jams may occur along the print media path.
1Duplex Automatic Document Feeder (DADF)
2Fusing Unit
3Regi Roll
4Duplexer
5Tra y1
6Optional 550-Sheet Feeder
7Multipurpose Feeder (MPF)
7
65
4
3
12
Clearing Jams
459
Clearing Paper Jams From the DADF
When a document jams while it passes through the DADF, remove the jam according to the following procedure.
NOTE:
To prevent document jams, use the document glass for thick, thin, or mixed documents.
1
Remove the remaining documents from the DADF.
If the document is jammed in the paper feed area:
a
Open the DADF cover.
b
Lift the release lever 90 degrees and remove the jammed document by carefully pulling it to the right.
If you find it difficult to pull the document:
460
Clearing Jams
c
Remove the DADF feed roller assembly and remove the document by gently pulling it straight up.
d
Insert the DADF feed roller assembly and press down the release lever.
If the document is jammed in the paper exit area:
e
Remove the jammed document from the document output tray.
Clearing Jams
461
f
Close the DADF cover, and then load the documents back into the DADF.
NOTE:
Ensure that you adjust the document guides before printing a Legal-size document.
2
If you cannot see the jammed document or the jammed document do not move when you pulled, open the
document cover.
3
Remove the document from the white sheet by carefully pulling it to the right.
4
Close the document cover, and then load the documents back into the DADF.
5
Ta p
Start
.
Clearing Paper Jams From the MPF
NOTE:
To resolve the error displayed on the touch panel, you must clear all print media from the print media path.
1
Remove any paper loaded on the MPF
462
Clearing Jams
2
Grasp both sides of the MPF, and then pull it out of the printer.
3
Pull tray1 out of the printer about 200 mm.
4
Hold tray1 with both hands, and remove it from the printer.
Clearing Jams
463
5
Pull the rear cover handle to open the rear cover.
6
Remove the jammed paper.
7
Insert tray1 into the printer, and push until it stops.
464
Clearing Jams
8
Insert the MPF into the printer.
9
Close the rear cover.
Clearing Jams
465
Clearing Paper Jams From Tray1
NOTE:
To resolve the error displayed on the touch panel, you must clear all print media from the print media path.
1
Gently pull open the MPF cover.
2
Grasp both sides of the MPF, and then pull the MPF from the printer.
3
Pull tray1 out of the printer about 200 mm.
466
Clearing Jams
4
Hold tray1 with both hands, and remove it from the printer.
5
Pull the rear cover handle to open the rear cover.
6
Remove the jammed paper.
Clearing Jams
467
7
Insert tray1 into the printer, and push until it stops.
8
Insert the MPF into the printer, push until it stops, and close the MPF.
9
Close the rear cover.
10
Ta p
Start
.
468
Clearing Jams
Clearing Paper Jams From the Fusing Unit
NOTE:
To resolve the error displayed on the touch panel, you must clear all print media from the print media path.
If status code: 050-130 appears:
1
Pull the rear cover handle to open the rear cover.
2
Lift the levers on both sides of the fusing unit.
WARNING:
The fusing unit is hot. Do not touch it, doing so may cause burns.
3
If the document is jammed under the fusing unit, remove the jammed document from under the fusing unit.
Clearing Jams
469
4
If the document is jammed above the fusing unit, raise the tab of the inner part, and turn it to open.
5
Remove the jammed document from above the fusing unit.
6
Replace the inner part.
470
Clearing Jams
7
Press down the levers on both sides of the fusing unit.
8
Close the rear cover.
Clearing Jams
471
Clearing Paper Jams From the Duplexer
CAUTION:
Ensure that nothing touches or scratches the surface (the roll made with sponge) of the transfer unit. Scratches,
dirt, or oil from your hands on the roll of the transfer unit may reduce print quality.
CAUTION:
Protect the drum of the drum cartridge against bright light. If the rear cover remains open for more than 3 minutes,
print quality may deteriorate.
NOTE:
To resolve the error displayed on the touch panel, you must clear all print media from the print media path.
If status code: 050-131 appears:
1
Pull the rear cover handle to open the rear cover.
2
Remove the jammed paper from the duplexer.
3
Close the rear cover.
472
Clearing Jams
Clearing Paper Jams From the Regi Roll
CAUTION:
Ensure that nothing touches or scratches the surface (the roll made with sponge) of the transfer unit. Scratches,
dirt, or oil from your hands on the roll of the transfer unit may reduce print quality.
CAUTION:
Protect the drum of the drum cartridge against bright light. If the rear cover remains open for more than 3 minutes,
print quality may deteriorate.
NOTE:
To resolve the error displayed on the touch panel, you must clear all print media from the print media path.
If status code: 050-142 appears:
1
Open the MPF, or remove the remaining documents from the MPF.
2
Grasp both sides of the MPF, and then pull the MPF from the printer.
Clearing Jams
473
3
Pull tray1 from the printer about 200 mm.
4
Hold tray1 with both hands, and remove it from the printer.
5
Pull the rear cover handle to open the rear cover.
474
Clearing Jams
6
Remove the jammed paper from the regi roll.
7
Insert tray1 into the printer, and push until it stops.
NOTE:
Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer.
8
Insert the MPF into the printer, push until it stops, and close the MPF.
Clearing Jams
475
9
Close the rear cover.
If status code: 050-132 appears:
1
Open the MPF, or remove the remaining documents from the MPF.
2
Grasp both sides of the MPF, and then pull the MPF from the printer.
476
Clearing Jams
3
Pull tray1 from the printer about 200 mm.
4
Hold tray1 with both hands, and remove it from the printer.
5
Pull the optional 550-sheet feeder from the printer about 200 mm.
Clearing Jams
477
6
Hold the optional 550-sheet feeder with both hands, and remove it from the printer.
7
Pull the rear cover handle to open the rear cover.
8
Remove the jammed paper.
478
Clearing Jams
9
Insert the optional 550-sheet feeder into the printer, and push until it stops.
10
Insert tray1 into the printer, and push until it stops.
11
Insert the MPF into the printer, push until it stops, and close the MPF.
Clearing Jams
479
12
Close the rear cover.
Clearing Paper Jams From the Optional 550-Sheet Feeder
NOTE:
To resolve the error displayed on the touch panel, you must clear all print media from the print media path.
1
Pull the optional 550-sheet feeder out of the printer about 200 mm.
480
Clearing Jams
2
Hold the optional 550-sheet feeder with both hands, and remove it from the printer.
3
Pull the rear cover handle to open the rear cover.
4
Remove the jammed paper.
Clearing Jams
481
5
Insert the optional 550-sheet feeder into the printer, and push until it stops.
6
Close the rear cover.
482
Clearing Jams
Clearing Paper Jams From the Trays
When status code 050-134 appears:
1
Open the MPF, or remove the remaining documents from the MPF.
2
Grasp both sides of the MPF, and then pull the MPF from the printer.
3
Pull tray1 from the printer about 200 mm.
Clearing Jams
483
4
Hold tray1 with both hands, and remove it from the printer.
5
Remove the jammed paper.
6
Insert tray1 into the printer, and push until it stops.
NOTE:
Do not use excessive force on the tray. Doing so could damage the tray or the inside of the printer.
7
Insert the MPF into the printer, push until it stops, and close the MPF.
8
Ta p
OK
on the touch panel.
484
Clearing Jams
When status code 050-133 appears:
1
Open the MPF, or remove the remaining documents from the MPF.
2
Grasp both sides of the MPF, and then pull the MPF from the printer.
3
Pull tray1 from the printer about 200 mm.
Clearing Jams
485
4
Hold tray1 with both hands, and remove it from the printer.
5
Pull the optional 550-sheet feeder from the printer about 200 mm.
6
Hold the optional 550-sheet feeder with both hands, and remove it from the printer.
486
Clearing Jams
7
Remove the jammed paper.
8
Insert the optional 550-sheet feeder into the printer, and push until it stops.
9
Insert tray1 into the printer, and push until it stops.
10
Insert the MPF into the printer, push until it stops, and close the MPF.
11
Ta p
OK
on the touch panel.
487
Troubleshooting
32 Troubleshooting Guide ............................................................. 489
488
Troubleshooting Guide
489
32
Troubleshooting Guide
Basic Printer Problems
Some printer problems can be easily resolved. If a problem occurs with your printer, check each of the following:
• The power cable is plugged into the printer and a properly grounded electrical outlet.
• The printer is turned on.
• The electrical outlet is not turned off at any switch or breaker.
• Other electrical equipment plugged into the outlet is working.
• All options are properly installed.
If you have checked all of the above and still have a problem, turn off the printer, wait for 10 seconds, and then turn
on the printer. This often fixes the problem.
NOTE:
If error messages are displayed on the touch panel or on your computer screen, follow the on-screen instructions to
resolve the printer problems. For details about error messages and status codes, see "Understanding Printer Messages."
Display Problems
Printing Problems
NOTE:
If
Panel Lock Control
is set to
Enable
, you need to enter the four-digit password to enter the
Admin
Settings
menu.
Problem Action
Menu settings changed from the operator
panel have no effect.
Settings in the software program, the printer driver, or the printer utilities are
overriding the settings made on the operator panel.
Problem Action
Job did not print or incorrect characters
printed.
Ensure that the top menu appears on the touch panel before you send a job to
print. Press the (Home) button to return to the top menu.
Ensure that the print media is loaded in the printer. Press the (Home)
button to return to the top menu.
Verify that the printer is using the correct Page Description Language (PDL).
Verify that you are using the correct printer driver.
Ensure that the correct USB or Ethernet cable is securely connected to the printer.
Verify that the correct print media size is selected.
If you are using a print spooler, verify that the spooler has not stalled.
Print a Demo Page from the
Report/List
.
Ensure that the printer is correctly working.
Check the printer's interface from the
Admin Settings
.
Determine the host interface you are using. Print a panel settings report to verify
that the current interface settings are correct.
490
Troubleshooting Guide
Print Quality Problems
NOTE:
Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer
Configuration Web Tool. For information on how to use the operator panel and Dell Printer Configuration Web Tool, see
"Understanding the Printer Menus" and "Dell™ Printer Configuration Web Tool."
• The output is too light
• Toner smears or print comes off
Check if the icon is shown on the touch panel. If is shown, cancel the
envelope mode. For details on canceling the envelope mode, see "To Cancel the
Envelope Mode."
Print media misfeeds or multiple feeds
occur.
Ensure that the print media you are using meets the specifications for your printer.
See "Supported Paper Types" for more information.
Fan the print media before loading it.
Ensure that the print media is loaded correctly.
Ensure that the width and length guides of the print media sources are adjusted
correctly.
Ensure that tray1, the optional 550-sheet feeder (tray2), or the multi-purpose
feeder (MPF) unit is securely inserted.
Do not overload tray1, the optional 550-sheet feeder, or the MPF.
Do not force print media into the MPF when you load it; otherwise, it may skew or
buckle.
Ensure that the print media is not curled.
Face the recommended print side up. See "Loading Print Media in Tray1 and the
Optional 550-Sheet Feeder" for more information.
Turn the print media over or around and try printing again to see if feeding
improves.
Do not mix print media types.
Do not mix reams of print media.
Remove the top and bottom curled sheets of a ream before loading the print
media.
Load print media only when tray1, the optional 550-sheet feeder, or the MPF is
empty.
Wipe the retard rollers in tray1, the optional 550-sheet feeder, or the MPF with a
cloth moistened with water.
The envelope is creased after printed. Make sure that the envelope is loaded in the MPF as instructed in "Loading
Envelopes in the MPF."
Page breaks in unexpected places. Increase the value for Time-Out using the operator panel, the Tool Box, or Dell™
Printer Configuration Web Tool.
Print media does not stack neatly in the
output tray.
Turn the print media stack over in tray1 or the MPF.
Printing takes time when printing from the
Dell Document Hub.
Set
Print Mode
to
High Speed
in the printer menu. See "Print Mode" for
more information.
Cannot print from tray1 or the optional 550-
sheet feeder because the print media in
tray1 or the optional 550-sheet feeder is
curled.
Load the print media into the MPF.
Problem Action
Troubleshooting Guide
491
• Random spots/Blurred images
• The entire output is blank
• Streaks appear on the output
•Pitched dots
•Vertical blanks
•Mottle
•Ghosting
• Light-induced fatigue
•Fog
• Bead-Carry-Out (BCO)
• Jagged characters
• Banding
•Auger mark
• Wrinkled/Stained paper
• Damage on the leading edge of paper
The output is too light
Action Yes No
1The toner cartridge may be low or need to be replaced. Confirm the
amount of toner left in the toner cartridge.
a
Check the toner level in the
Status
tab in the Status Monitor.
b
Replace the toner cartridge as necessary.
Does this solve your problem?
The task is complete. Go to action 2.
2
If you are using a non-Dell brand toner cartridge, enable the
Non-Dell
Toner
option.
a
Launch the
Tool Box
, and click
Service Tools
on the
Printer
Maintenance
tab.
b
Ensure that the
On
check box under
Non-Dell Toner
is selected.
Does this solve your problem?
The task is complete. Go to action 3.
3
Disable the
Toner Sav er
in the printer driver.
a
On the
Others
tab, ensure that
Off
is selected in the
Toner Saver
drop-down menu.
Does this solve your problem?
The task is complete. Go to action 4.
492
Troubleshooting Guide
4The print media surface may be uneven. Try changing the Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
a
On the
General
tab, change the
Paper Type
setting.
Does this solve your problem?
The task is complete. Go to action 5.
5
Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
The task is complete. Go to action 6.
6
Ensure the transfer unit is correctly installed.
Does this solve your problem?
The task is complete. Go to action 7.
7
Stir the developer in the drum cartridge.
a
Press the
(Information)
button and tap the
Tools
tab
tap
Admin Settings
Maintenance
Clean
Developer
.
b
After you stir the developer in the drum cartridge, print a Demo Page
from
Report/List
.
Does this solve your problem?
The task is complete. Go to action 8.
8
Clean the toner in the drum cartridge.
a
Press the
(Information)
button and tap the
Tools
tab
tap
Admin Settings
Maintenance
Toner
Refresh
.
NOTE:
Toner Refresh feature uses the toner, and shorten the
life of the toner cartridge and the drum cartridge.
b
After you refresh the toner in the drum cartridge, print a Demo Page
from
Report/List
.
Does this solve your problem?
The task is complete. Go to action 9.
9
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, click
Reports
on the
Printer
Setting Reports
tab.
c
Click
Demo Page
.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
Troubleshooting Guide
493
Toner smears or print comes off
Action Yes No
1The print media surface may be uneven. Try changing the Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
a
On the
General
tab, change the
Paper Type
setting.
Does this solve your problem?
The task is complete. Go to action 2.
2
Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
The task is complete. Go to action 3.
3
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, test print your document again.
Does this solve your problem?
The task is complete. Go to action 4.
4
Clean the transfer unit.
a
Press the
(Information)
button and tap the
Tools
tab
tap
Admin Settings
Maintenance
Clean
Transfer Unit
.
b
After you clean the transfer unit, press the
(Information)
button and tap
Report/List
.
c
Ta p
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Go to action 5.
5
Replace the fusing unit, the transfer unit, and the retard roller.
a
Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b
After you replace the fusing unit, the transfer unit, and the retard
roller, press the
(Information)
button and tap
Report/List
.
c
Ta p
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
494
Troubleshooting Guide
Random spots/Blurred images
The entire output is blank
Action Yes No
1Ensure that the toner cartridge is installed correctly. See "
Installing a
Toner Cartridge."
Does this solve your problem?
The task is complete. Go to action 2.
2
Ensure that the drum cartridge is installed correctly. See "Installing a
Drum Cartridge."
Does this solve your problem?
The task is complete. Go to action 3.
3
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, press the
(Information)
button and tap
Report/List
.
c
Ta p
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
Print a Demo Page from
Report/List
. Ensure that the demo page
is correctly printed.
Does this solve your problem?
Go to action 2. Go to action 3.
2
If you are printing a document, try to print another data from the
computer.
Does this solve your problem?
The task is complete. Go to action 8.
Troubleshooting Guide
495
3The toner cartridge may be low or need to be replaced. Confirm the
amount of toner left in the toner cartridge.
a
Check the toner level in the
Status
tab in the Status Monitor.
b
Replace the toner cartridge as necessary.
Does this solve your problem?
The task is complete. Go to action 4.
4
If you are using a non-Dell brand toner cartridge, enable the
Non-Dell
Toner
option.
a
Launch the
Tool Box
, and click
Service Tools
on the
Printer
Maintenance
tab.
b
Ensure that the
On
check box under
Non-Dell Toner
is selected.
Does this solve your problem?
The task is complete. Go to action 5.
5
Disable the
Toner Sav er
in the printer driver.
a
On the
Others
tab, ensure that
Off
is selected in the
Toner Saver
drop-down menu.
Does this solve your problem?
The task is complete. Go to action 6.
6
The print media surface may be uneven. Try changing the
Paper Type
setting in the printer driver. For example, change the plain paper to
thick.
a
On the
General
tab, change the
Paper Type
setting.
Does this solve your problem?
The task is complete. Go to action 7.
7
Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
The task is complete. Go to action 8.
8
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, click
Reports
on the
Printer
Setting Reports
tab.
c
Click
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
496
Troubleshooting Guide
Streaks appear on the output
Action Yes No
1The toner cartridge may be low or need to be replaced. Confirm the
amount of toner left in the toner cartridge.
a
Check the toner level in the
Status
tab in the Status Monitor.
b
Replace the toner cartridge as necessary.
Does this solve your problem?
The task is complete. Go to action 2.
2
If you are using a non-Dell brand toner cartridge, enable the
Non-Dell
Toner
option.
a
Launch the
Tool Box
, and click
Service Tools
on the
Printer
Maintenance
tab.
b
Ensure that the
On
check box under
Non-Dell Toner
is selected.
Does this solve your problem?
The task is complete. Go to action 3.
3
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, click
Reports
on the
Printer
Setting Reports
tab.
c
Click
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Troubleshooting Guide
497
Pitched dots
Action Yes No
1Locate the cause of the problem using the Pitch Configuration Chart.
a
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
b
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
c
Compare the pitch of the spots on your output with that on the Pitch
Configuration Chart, and locate the cause of the problem.
Is the cause of the problem located?
Proceed to the action
corresponding to the
location of the
problem:
• Drum cartridge - 2
• Fusing unit - 3
Contact Dell.
2
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
3
Replace the fusing unit, the transfer unit, and the retard roller.
a
Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b
After you replace the fusing unit, the transfer unit,
and the retard
roller,
click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
498
Troubleshooting Guide
Vertical blanks
Action Yes No
1Ensure the light path is not covered.
a
Remove the drum cartridge, and keep it in the dark place.
b
Clean the rear side of the drum cartridge with a dry cloth.
NOTE:
Be careful not to touch or damage the drum.
c
Re-install the drum cartridge.
d
Press the
(Information)
button and tap
Report/List
.
e
Ta p
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Go to action 2.
2
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, press the
(Information)
button and tap
Report/List
.
c
Ta p
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Troubleshooting Guide
499
Mottle
Action Yes No
1Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
The task is complete. Go to action 2.
2Raise the transfer unit voltage.
a
Press the
(Information)
button and tap the
Tools
tab
tap
Admin Settings
Maintenance
Adjust
Transfer Unit
.
b
Increase the voltage. See "Adjust Transfer Unit."
The task is complete. Go to action 3.
3
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, press the
(Information)
button and tap
Report/List
.
c
Ta p
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
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C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
C
D
D
D
E
D
D
D
D
D
D
D
D
D
D
E
E
E
E
E
E
E
E
E
E
E
E
D
F
F
F
F
F
E
F
E
F
F
F
F
D
F
F
E
E
F
F
B
D
E
F
F
F
F
500
Troubleshooting Guide
Ghosting
Action Yes No
1Identify the type of ghosting. Proceed to the action
corresponding to the
type of ghosting.
Positive ghost - 2a
Negative ghost - 2c
Contact Dell.
a
Positive ghost
b
Negative ghost
Is the type of the problem identified?
2a
Specify
Decrease Ghosting
to
On
.
a
Press the
(Information)
button and tap the
Tools
tab
tap
Admin Settings
Maintenance
Decrease
Ghosting
.
b
Ta p
On
.
c
Ta p
OK
.
Does this solve your problem?
The task is complete. Go to action 2b.
2b
Lower the transfer unit voltage.
a
Press the
(Information)
button and tap the
Tools
tab
tap
Admin Settings
Maintenance
Adjust
Transfer Unit
.
b
Decrease the voltage. See "Adjust Transfer Unit."
Does this solve your problem?
The task is complete. Go to action 3.
2c
Increase the transfer unit voltage.
a
Press the
(Information)
button and tap the
Tools
tab
tap
Admin Settings
Maintenance
Adjust
Transfer Unit
.
b
Increase the voltage. See "Adjust Transfer Unit."
Does this solve your problem?
The task is complete. Go to action 3.
3
Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
The task is complete. Go to action 4.
ABC
ABC
Troubleshooting Guide
501
Light-induced fatigue
Fog
4Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell
Action Yes No
1
Check the light fatigue pattern using the Pitch Configuration Chart.
a
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
b
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does the pattern on the output match with that on the Pitch
Configuration Chart?
Go to action 2. Contact Dell.
2
If the cause of the trouble is identified as the drum cartridge, replace the
drum cartridge. See "Replacing the Drum Cartridge."
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
Check if you are using a non-Dell brand toner cartridge. Go to action 2a. Go to action 3.
Action Yes No
502
Troubleshooting Guide
Bead-Carry-Out (BCO)
2a Enable the Non-Dell Toner option.
a
Launch the
Tool Box
, and click
Service Tools
on the
Printer
Maintenance
tab.
b
Ensure that the
On
check box under
Non-Dell Toner
is selected.
Does this solve your problem?
The task is complete. Go to action 2b.
2b
Replace the drum cartridge and the toner cartridge.
a
Remove the drum cartridge. See "Removing the Drum Cartridge."
b
Install a drum cartridge and a toner cartridge using a Dell toner.
c
After you replace the drum cartridge and the toner cartridge, click
Reports
on the
Printer Setting Reports
tab.
d
Click
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
3
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, click
Reports
on the
Printer
Setting Reports
tab.
c
Click
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
If the printer is installed in a high altitude location, set the altitude of
the location.
a
Launch the
Tool Box
, and click
Service Tools
on the
Printer
Maintenance
tab.
b
Under
Adjust Altitude
, select the value close to the altitude of the
location where the printer is installed.
c
Click
Reports
on the
Printer Setting Reports
tab.
d
Click
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Go to action 2.
Action Yes No
Troubleshooting Guide
503
Jagged characters
2Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
Click
Reports
on the
Printer Setting Reports
tab.
c
Click
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
Set
Screen
to
Fineness
in the printer driver.
a
On the
Graphics
tab, set
Screen
to
Fineness
.
Does this solve your problem?
The task is complete. Go to action 2.
2
Enable
Print Page Mode
in the printer driver.
a
On the
Others
tab, set
Print Page Mode
under
Image Options:
to
On
.
Does this solve your problem?
The task is complete. Go to action 3.
3
If using a downloaded font, ensure that the font is recommended for the
printer, operating system, and the application being used.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
504
Troubleshooting Guide
Banding
Auger mark
Action Yes No
1Locate the cause of the problem using the Pitch Configuration Chart.
a
Launch the
Tool Box
, and click
Chart Print
on the
Diagnosis
tab.
b
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Is the cause of the problem located?
Proceed to the action
corresponding to the
location of the
problem:
• Drum cartridge - 2
• Fusing unit - 3
Contact Dell.
2
Replace the drum cartridge.
a
Replace the drum cartridge. See "Replacing the Drum Cartridge."
b
After you replace the drum cartridge, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
3
Replace the fusing unit, the transfer unit, and the retard roller.
a
Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b
After you replace the fusing unit, the transfer unit, and the retard
roller, click
Chart Print
on the
Diagnosis
tab.
c
Click
Pitch Configuration Chart
.
The Pitch Configuration Chart is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
Replace the drum cartridge. See "Replacing the Drum Cartridge."
Does this solve your problem?
The task is complete. Contact Dell.
Troubleshooting Guide
505
Wrinkled/Stained paper
Damage on the leading edge of paper
Action Yes No
1Verify that the correct print media is being used. See "Supported Paper
Types." If not, use the print media recommended for the printer.
Does this solve your problem?
The task is complete. If printing on an
envelope, go to action
2.
If printing on print
media other than
envelopes, go to action
5.
2
Ensure that the printer is set to the envelope mode. See "Printing on
Envelopes – Envelope Mode."
Does this solve your problem?
The task is complete. Go to action 3.
3
Check the wrinkle. Is the wrinkle within 30 mm of the four edges of the
envelope?
This type of wrinkle is
considered normal.
Your printer is not at
fault.
Go to action 4.
4
Load the envelopes in the MPF properly. For details, see "Loading
Envelopes in the MPF."
Does this solve your problem?
The task is complete. Go to action 5.
5
Adjust the paper guides properly.
Does this solve your problem?
The task is complete. Go to action 6.
6
Replace the print media with the freshly unpackaged, undamaged one.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
Adjust the paper guides properly.
Does this solve your problem?
The task is complete. Go to action 2.
506
Troubleshooting Guide
Jam/Alignment Problems
NOTE:
Some of the following procedures that use the Tool Box can also be performed using the operator panel or Dell Printer
Configuration Web Tool. For information on how to use the operator panel and Dell Printer Configuration Web Tool, see
"Understanding the Printer Menus" and "Dell™ Printer Configuration Web Tool."
• The top and side margins are incorrect
• Images are skewed
• Tray1/Optional 550-Sheet Feeder Misfeed Jam
• MPF Misfeed Jam
•Regi Jam (Exit Sensor On JAM)
• Exit Jam (Exit Sensor Off JAM)
• Tray1/Optional 550-Sheet Feeder Multi-feed Jam
• MPF Multi-feed Jam
The top and side margins are incorrect
2When you use the MPF, reverse the paper and then try again.
When you use any of the trays, change the paper and then try again.
Does this solve your problem?
The task is complete. (MPF)
Go to action 3.
(trays)
Contact Dell.
3Change the paper with another one and then try again.
Does this solve your problem?
The task is complete. Go to action 4.
4Use any of the trays in place of the MPF.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1Adjust the paper guides properly.
Does this solve your problem?
The task is complete. Go to action 2.
2Use any of the trays in place of the MPF.
Does this solve your problem?
The task is complete. Go to action 3.
3Ensure that the margins are set correctly on the application being used.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
Troubleshooting Guide
507
Images are skewed
Tray1/Optional 550-Sheet Feeder Misfeed Jam
Action Yes No
1Adjust the paper guides properly.
Does this solve your problem?
The task is complete. Go to action 2.
2Use any of the trays in place of the MPF.
Does this solve your problem?
The task is complete. Go to action 3.
3Replace the print media with the freshly unpackaged, undamaged one.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
Does this solve your problem?
The task is complete. Proceed to the action
corresponding to the
type of the print media
being used:
•Thick - 2a
• Thin - 2b
•Rough Surface - 2c
If using paper other
than the above, go to
action 2d, 2e.
2a
Use thick paper that is 216 g/m
2
or less.
Does this solve your problem?
The task is complete. Go to action 3a.
2b
Use thin paper that is 60 g/m
2
or more.
Does this solve your problem?
The task is complete. Go to action 3a.
2c
Load rough surface paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 3b.
2d
Ensure that the print media is not curled.
Does this solve your problem?
The task is complete. Go to action 3a.
2e
Is the print media damp? Go to action 3c. Go to action 3a.
3a
Fan the print media.
Does this solve your problem?
The task is complete. Go to action 3b.
3b
Wipe the retard roller in tray1 or the optional 550-sheet feeder with a
cloth moistened with water.
Does this solve your problem?
The task is complete. Go to action 4b.
508
Troubleshooting Guide
MPF Misfeed Jam
3c Turn over the print media.
Does this solve your problem?
The task is complete. Go to action 4a.
4a Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 3a.
4b Replace the drum cartridge.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1Ensure that the MPF is properly inserted.
Does this solve your problem?
The task is complete. Proceed to the action
corresponding to the
type of the print media
being used:
•Thick - 2a
• Thin - 2b
•Rough Surface - 2c
• Envelope - 2d
If using paper other
than the above, go to
action 2e.
2a
Use thick paper that is 216 g/m
2
or less.
Does this solve your problem?
The task is complete. Go to action 3a.
2b
Use thin paper that is 60 g/m
2
or more.
Does this solve your problem?
The task is complete. Go to action 3a.
2c
Load rough surface paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 3b.
2d
Ensure that the envelope is properly loaded in the MPF as instructed in
"Loading Envelopes in the MPF."
Does this solve your problem?
The task is complete. Go to action 3c.
2e
Is the print media damp? Go to action 3d. Go to action 3a.
3a
Fan the print media.
Does this solve your problem?
The task is complete. Go to action 3b.
3b
Wipe the retard roller in the MPF with a cloth moistened with water.
Does this solve your problem?
The task is complete. Go to action 4b.
3c
If the envelope is deformed, correct it or use another envelope.
Does this solve your problem?
The task is complete. Go to action 3a.
3d
Turn over the print media.
Does this solve your problem?
The task is complete. Go to action 4a.
4a
Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 3a.
4b
Replace the drum cartridge.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
Troubleshooting Guide
509
Regi Jam (Exit Sensor On JAM)
Exit Jam (Exit Sensor Off JAM)
Tray1/Optional 550-Sheet Feeder Multi-feed Jam
Action Yes No
1Ensure that the drum cartridge is installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2Replace the drum cartridge. See "
Replacing the Drum Cartridge."
Does this solve your problem?
The task is complete. Go to action 3.
3
Ensure that the fusing unit is set properly.
Does this solve your problem?
The task is complete. Go to action 4.
4
Replace the fusing unit, the transfer unit, and the retard roller.
a
Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b
After you replace the fusing unit, the transfer unit,
and the retard
roller, press the
(Information)
button and tap
Report/List
.
c
Ta p
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
Ensure the fusing unit is installed correctly.
Does this solve your problem?
The task is complete. Go to action 2.
2
Replace the fusing unit, the transfer unit, and the retard roller.
a
Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b
After you replace the fusing unit, the transfer unit, and the retard
roller,
press the
(Information)
button and tap
Report/List
.
c
Ta p
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1
Ensure that tray1 or the optional 550-sheet feeder is properly inserted.
Does this solve your problem?
The task is complete. If using rough surface
paper, go to action 2.
If using other type of
print media, go to
action 3.
2
Load rough surface paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 4.
3
Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 4.
510
Troubleshooting Guide
MPF Multi-feed Jam
Noise
4Fan the print media.
Does this solve your problem?
The task is complete. Go to action 5.
5Wipe the retard roller in tray1 or the optional 550-sheet feeder where the
multi-feed occurred with a cloth moistened with water.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1Ensure the media type you are using.
If using rough surface paper, go to action 2.
If using other type of print media, go to action 3.
--
2Load rough surface paper one sheet at a time.
Does this solve your problem?
The task is complete. Go to action 4.
3Use print media that is not damp.
Does this solve your problem?
The task is complete. Go to action 4.
4Fan the print media.
Does this solve your problem?
The task is complete. Go to action 5.
5Wipe the retard roller in the MPF where the multi-feed occurred with a
cloth moistened with water.
Does this solve your problem?
The task is complete. Go to action 6.
6Decrease the number of print media to be loaded to the MPF.
Does this solve your problem?
The task is complete. Contact Dell.
Action Yes No
1Replace the fusing unit, the transfer unit, and the retard roller.
a
Replace the fusing unit, the transfer unit, and the retard roller. See
"Replacing the Fusing Unit, the Transfer Unit, and the Retard Roller."
b
After you replace the fusing unit, the transfer unit, and the retard
roller
, press the
(Information)
button and tap
Report/List
.
c
Ta p
Demo Page
.
The demo page is printed.
Does this solve your problem?
The task is complete. Go to action 2.
2
Replace the drum cartridge.
Does this solve your problem?
The task is complete. Go to action 3.
3
Replace the toner cartridge. See "Replacing the Toner Cartridge." The task is complete.
(The toner cartridge
has been damaged.
Replace it with a new
one.)
Contact Dell.
Action Yes No
Troubleshooting Guide
511
Copy Problems
Fax Problems
Problem Action
A document loaded in the DADF cannot be
copied.
Ensure that the DADF cover is firmly closed.
Ensure that the release lever is properly positioned.
Vertical blanks or streaks appear on the
output when scanned using the DADF.
Clean the DADF glass.
Vertical lines appear on the outputs when
you copy using the DADF.
Clean the DADF glass.
Problem Action
The printer is not working, there is no
display and the buttons are not working.
Unplug the power cable and plug it in again.
Ensure that there is power to the electrical receptacle.
No dial tone sounds. Check that the phone line is connected properly. See "Connecting to the
Tele phone Line."
Check that the phone socket in the wall is working by plugging in another phone.
Diagnose the fax connection. See "Diagnosing the Fax Connection."
Faxes are not sent correctly to the numbers
stored in the memory.
Print a Phone Book list and ensure that the numbers are stored in the memory
correctly.
The document does not feed into the
printer.
Ensure that the document is not wrinkled and you are putting it in correctly.
Check that the document is of the right size, not too thick or thin.
Ensure that the DADF cover is firmly closed.
Faxes are not received automatically. The
FAX
mode should be selected.
Ensure that there is paper in the paper tray.
Check to see if the display shows
MFP Memory Full
.
If the time interval specified for the following features is too long, change the time
interval shorter such as 30 seconds.
•Auto Rec Fax
• Auto Rec TEL/FAX
•Auto Rec Ans/FAX
Diagnose the fax connection. See "Diagnosing the Fax Connection."
The printer does not send faxes.
Sending Fax
should show up on the display.
Check the other fax machine you are sending to, to see if it can receive your fax.
Check the dialing type for Tone or Pulse.
Ensure that the document is loaded in the DADF or on the document glass.
Diagnose the fax connection. See "Diagnosing the Fax Connection."
The incoming fax has blank spaces or is
received in poor quality.
Check your printer by making a copy.
The toner cartridge may be empty. Replace the toner cartridge. See "Replacing the
Toner Cartridge."
A noisy phone line can cause line errors. Set the fax modem speed to a slower
speed.
The fax machine sending you the fax may be faulty.
512
Troubleshooting Guide
Scanning Problems
Some of the words on an incoming fax are
stretched.
The fax machine sending you the fax had a temporary document jam.
There are lines on the documents you send. Check the surface of the document glass and DADF glass for marks and clean it.
See "Cleaning the Scanner."
Vertical lines appear on the documents when
you send using the DADF.
Clean the DADF glass.
The printer dials a number, but the
connection with another fax machine fails.
The other fax machine may be turned off, out of paper, or cannot answer incoming
calls. Speak with the other machine operator and ask her/him to sort out the
problem.
Documents are not stored in the memory. There may not be enough memory to store the document. If the display shows a
MFP Memory Full
message, delete any documents you no longer need from
the memory and then restore the document, or wait for the job in progress (e.g., a
fax transmission or reception) to complete.
Blank areas appear at the bottom of each
page or on other pages, with a small strip of
text at the top.
You may have chosen the wrong paper settings in the user option setting. See
"Print Media Guidelines."
The printer will not send or receive faxes. Ensure that the country code is set correctly. Press the (Information) button
and
tap the
Tools
tab
tap
Admin Settings
Fax Settings
Fax Line Settings
Country
.
Check the dialing type for Tone or Pulse.
Check that the cables are connected properly.
If the telephone line cord is connected to the printer via any device such as an
answering machine and a computer, remove the device and directly connect the
telephone line cord to the printer.
Ensure that
Junk Fax Setup
is set to
off
.
An error often occurs during a fax
transmission or reception.
Reduce the modem speed. Press the
(Information)
button and tap the
Tools
tab
tap
Admin Settings
Fax Settings
Transmission Defaults
Modem Speed
.
The printer receive faxes, but it does not
print.
Check the toner level.
Ensure that there is paper in the paper tray.
Ensure that
Received Fax Forward
is set to
off
.
Check whether the printer is in the secure receiving mode. If this mode is turned
on, enter the correct password or turn off this mode to print faxes in memory.
Problem Action
The scanner does not work. Ensure that you place the document to be scanned facing down from the
document glass, or facing up in the DADF.
There may not be enough available memory to hold the document you want to
scan. Lower the scan resolution rate and then try scanning again.
Check that the USB or Ethernet cable is connected properly.
Ensure that the USB or Ethernet cable is not defective. Switch the cable with a
known good cable. If necessary, replace the cable.
Problem Action
Troubleshooting Guide
513
If using the network TWAIN or Windows Image Acquisition (WIA) driver, check
that the Ethernet cable is connected properly and the IP address of the printer is
set correctly. To check the IP address, see "Verifying the IP Settings."
Check that the scanner is configured correctly. Check the application you want to
use to make certain that the scanner job is being sent to the correct port.
Ensure that the scanner sharing feature is disabled when you use Mac OS X before
you scan documents via an ICA compatible application such as Image Capture.
The printer does not support the scanner sharing feature of Mac OS X. Select a
printer which is directly connected to the computer via USB or wired /wireless
LAN and scan documents.
The printer scans very slowly. Graphics are scanned more slowly than text when using the
Scan to Email
or Scan to Network Folder feature.
Communication speed becomes slow in scan mode because of the large amount of
memory required to analyze and reproduce the scanned image.
Scanning images at a high resolution takes more time than scanning at a low
resolution.
Document misfeeds or multiple feeds occur
in the DADF.
Check whether the DADF roller assembly is installed properly.
Ensure the document’s paper type meets the specifications for the printer. See
"Supported Paper Types" for more information.
Check whether the document is properly loaded in the DADF.
Ensure that the document guides are adjusted properly.
Ensure that the number of document sheets do not exceed the maximum capacity
of the DADF.
Ensure that the document is not curled.
Fan the document well before loading it in the DADF.
Vertical blanks or streaks appear on the
output when scanned using the DADF.
Clean the DADF glass.
Vertical lines appear on the output when
scanned using the DADF.
Clean the DADF glass.
A smear appears at the same location on the
output when scanned using the document
glass.
Clean the document glass.
Images are skewed. Ensure that the document is loaded straight in the DADF or on the document
glass.
Diagonal lines appear jagged when scanned
using the DADF.
If the document uses thick media, try scanning it from the document glass.
Message appears on your computer screen:
• "Device can’t be set to the H/W mode you
want."
• "Port is being used by another program."
• "Port is Disabled."
• "Scanner is busy receiving or printing data.
When the current job is completed, try
again."
• "Invalid handle."
• "Scanning has failed."
There may be a copying or printing job in progress. When the current job is
complete, try the job again.
The selected port is currently being used. Restart your computer and try again.
The cable may be improperly connected or the printer may be turned off.
The scanner driver is not installed or an operating environment is not set up
properly.
Ensure that the port is properly connected and the printer is turned on. Then
restart your computer.
Check that the USB or Ethernet cable is connected properly.
Problem Action
514
Troubleshooting Guide
The printer does not properly transfer scan
data to a specified destination via the Scan
to Email or Scan to Network Folder feature.
Check if the following settings have been set correctly on the Dell Printer
Configuration Web Tool.
Scan to Network Folder
Check the following settings under Address BookServer Address:
• Server Address
•Share Name
•Server Path
•Login Name
•Login Password
Scan to Email
Check the following setting under Address BookE-Mail Address:
• Address
Cannot scan using Windows Image
Acquisition (WIA) on a Microsoft
®
Windows Server
®
2003 computer.
Enable Windows Image Acquisition (WIA) on the computer.
To enable Windows Image Acquisition (WIA):
1
Click
Start
, point to
Administrative Tools
, and then click
Services
.
2
Right-click
Windows Image Acquisition (WIA)
, and then click
Start
.
Cannot scan using TWAIN or Windows
Image Acquisition (WIA) on a Windows
Server
®
2008 or Windows Server
®
2008 R2
computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1
Click
Start
, point to
Administrative Tools
, and then click
Server Manager
.
2
Under
Features Summary
, click
Add Features
.
3
Select the
Desktop Experience
check box, click
Next
, and then click
Install
.
4
Restart the computer.
Cannot scan using TWAIN or Windows
Image Acquisition (WIA) on a Windows
Server
®
2012 or Windows Server
®
2012 R2
computer.
Install the Desktop Experience feature on the computer.
To install Desktop Experience:
1
Click
Server Manager
from the
Start
screen.
The
Server Manager
screen appears.
2
Under
Manage
, click
Add Roles and Features
.
Add Roles and Features Wizard
appears.
3
Click
Next
to skip the
Before you begin
page.
4
Ensure that
Role-based or feature-based installation
is selected, and then click
Next
.
5
Ensure that
Select a server from the server pool
is selected, select the server under
Server Pool
, and then click
Next
.
6
Click
Next
to skip the
Select server roles
page.
7
Select the
Desktop Experience
check box under
User Interfaces and
Infrastructure
, and then click
Next
.
8
Click
Confirmation
from the list on the left.
9
Select the
Restart the destination server automatically if required
check box, and
then click
Install
.
10
Restart the computer.
Problem Action
Troubleshooting Guide
515
Digital Certificate Problems
Symptom Cause Action
The certificate import button is
disabled.
SSL communication is disabled. Create a self-signed certificate and enable SSL.
The certificate details button is
disabled.
The certificate cannot be imported. The time setting is incorrect. Confirm validity period of the certificate as well as
the time setting of the device.
The certificate file is incorrect. Confirm whether the password is correct.
Confirm whether the file type is PKCS#7/#12 or
x509CACert (extension: p7b/p12/pfx/cer/crt).
Confirm whether the attribute information (key
Usage/Extended key usage) of the certificate to be
imported is set correctly.
The browser is incorrect. Use Internet Explorer
®
.
016-404 is displayed when trying to
use security functions that require
certificates.
The certificate data stored in
internal memory is either deleted,
corrupt, or is not readable.
Import the certificate and enable the security
settings again.
A certificate cannot be set with
"Certificate Details".
The validity period is invalid. The validity period of the certificate is invalid.
Confirm whether the time setting of the machine is
correct, and whether the validity period of the
certificate has expired.
The certificate path is invalid. The certificate chain (path validation) of the
imported certificate may not be correctly validated.
Confirm whether all of the high-level certificates
(Trusted/Intermediate) have been imported and are
not deleted, and whether the validity period has
expired.
Although a certificate was imported,
it is not displayed when selecting
with "Local Device".
The type of the certificate is
incorrect.
To import a certificate for use with the device (own
device), import the secret key and a certificate of
the PKCS#12 (p12/pfx) format as a pair.
Server validation is not operating
correctly.
The certificate chain is incorrect
when importing.
Although importing a root certificate (Trusted) to
use for server authentication, an Intermediate
certificate may be required when validating the
path.
When executing a certificate file with the
certification authority, create the certificate with a
format including all paths and then import that
certificate.
516
Troubleshooting Guide
Problems With Installed Optional Accessory
If an option does not operate correctly following installation or stops working:
• Turn off the printer, wait for 10 seconds, and then turn on the printer. If this does not fix the problem, unplug the
printer, and check the connection between the option and the printer.
• Print the system settings report to see if the option is listed in the Printer Options list. If the option is not listed, re-
install it. See "Report / List."
• Ensure the option is selected in the printer driver you are using.
The following table lists printer's option and corrective action for related problem. If the suggested corrective action
does not correct the problem, call customer service.
Wi-Fi Direct Problems
Scanner Driver/Printer Utility Problems
Problem Action
550-sheet feeder
• Ensure the 550-sheet feeder is correctly installed on the printer. Re-install the
feeder. See "Removing the Optional 550-Sheet Feeder" and "Installing the
Optional 550-Sheet Feeder."
• Ensure the print media is loaded correctly. See "Loading Print Media in Tray1 and
the Optional 550-Sheet Feeder" for more information.
Problem Action
The device cannot discover the printer. The printer may be connected to another device via Wi-Fi Direct. Disconnect the
printer and the device. See "Disconnecting Wi-Fi Direct Network."
The printer cannot disconnect from the
device even when the procedure in
"Disconnecting Wi-Fi Direct Network" has
been performed.
The device may be automatically reconnecting to the printer. Reset the passphrase
for Wi-Fi Direct and disconnect the device. See "Resetting the Passphrase."
The network mode of the printer cannot be
set to
Ad-hoc
mode.
Ensure that
Wi-Fi Direct
is set to
Disable
.
Wi-Fi Direct
cannot be set to
Enable
. Ensure that the network mode is set to
Infrastructure
mode.
Problem Action
Unable to retrieve the Address Book data
from the printer on the Address Book Editor.
Check that the USB or Ethernet cable is connected properly.
Ensure that the printer is turned on.
Ensure that the scanner driver is installed on your computer. (The Address Book
Editor retrieves the Address Book data via the scanner driver when the printer is
connected using a USB cable.)
The TWAIN driver cannot connect to the
printer.
Check that the USB or Ethernet cable is connected properly.
If using the network connection, check that IP address of the printer is set
correctly. To check the IP address, see "Scanning Using the TWAIN Driver."
Check whether the printer is turned on. If the printer is turned on, reboot it by
turning off the printer and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
Troubleshooting Guide
517
Other Problems
Contacting Service
When you call for printer service, be prepared to describe the problem you are experiencing or the error message that
appears.
You need to know the model type and Service Tag number of your printer. See the label located inside the front cover
of your printer and write down the Service Tag number. For details on the location of the Service Tag, see "Express
Service Code and Service Tag."
The scanner driver has not been registered
on your computer and cannot be accessed
from ScanButton Manager.
Install the scanner driver. If the scanner driver is installed, uninstall it and then re-
install it again. After the installation of the scanner driver is completed, re-install
the ScanButton Manager.
Failed to scan your document on the printer
via ScanButton Manager.
Ensure that your computer and the printer is properly connected with the USB
cable.
Check whether the printer is turned on. If the printer is turned on, reboot it by
turning off the printer and then on again.
If a scan application is running, close the application once, restart the application,
and then try scanning again.
Network connection cannot be used. Connect with the USB cable.
Uninstall ScanButton Manager from
Control Panel
Add or Remove Programs
(
Programs and Features
in Windows Vista
®
and Windows
®
7) on your computer and
then re-install it again.
Failed to create an image file via ScanButton
Manager.
Uninstall ScanButton Manager from
Control Panel
Add or Remove Programs
on
your computer and then re-install it again.
Failed to initialize ScanButton Manager. Uninstall ScanButton Manager from
Control Panel
Add or Remove Programs
on
your computer and then re-install it again.
Failed to execute ScanButton Manager. Uninstall ScanButton Manager from
Control Panel
Add or Remove Programs
on
your computer and then re-install it again.
An unexpected error occurred on
ScanButton Manager.
Uninstall ScanButton Manager from
Control Panel
Add or Remove Programs
on
your computer and then re-install it again.
Problem Action
Condensation has occurred inside the
printer.
This usually occurs within several hours after you heat the room in winter. This
also occurs when the printer is operating in a location where relative humidity
reaches 85% or more. Adjust the humidity or relocate the printer to an appropriate
environment.
A problem has occurred when using Dell
Document Hub.
Visit
www.dell.com/dochub
for information about Dell Document Hub.
Problem Action
518
Troubleshooting Guide
519
Appendix
Appendix..................................................................................... 521
520
Appendix
521
Appendix
Dell™ Technical Support Policy
Technician-assisted technical support requires the cooperation and participation of the customer in the
troubleshooting process and provides for restoration of the operating system, software program and hardware drivers
to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of
the printer and all Dell-installed hardware. In addition to this technician assisted technical support, online technical
support is available at Dell Support. Additional technical support options may be available for purchase.
Dell provides limited technical support for the printer and any Dell-installed software and peripherals. Support for
third-party software and peripherals is provided by the original manufacturer, including those purchased and/or
installed through Software & Peripherals (DellWare), ReadyWare, and Custom Factory Integration (CFI/DellPlus).
Online Services
You can learn about Dell products and services on the following websites:
www.dell.com
www.dell.com/ap
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
www.euro.dell.com
(Europe only)
www.dell.com/la
(Latin American and Caribbean countries)
www.dell.ca
(Canada only)
You can access Dell Support through the following websites and e-mail addresses:
• Dell Support websites
dell.com/support
support.jp.dell.com
(Japan only)
support.euro.dell.com
(Europe only)
• Dell Support e-mail addresses
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com
(Asian/Pacific countries only)
• Dell Marketing and Sales e-mail addresses
apmarketing@dell.com
(Asian/Pacific countries only)
sales_canada@dell.com (Canada only)
522
Appendix
Warranty and Return Policy
Dell Inc. ("Dell") manufactures its hardware products from parts and components that are new or equivalent to new
in accordance with industry-standard practices. For information about the Dell warranty for your printer, see
dell.com/support.
Recycling Information
It is recommended that customers dispose of their used computer hardware, monitors, printers, and other peripherals in an environmentally
sound manner. Potential methods include reuse of parts or whole products and recycling of products, components, and/or materials.
For specific information on Dell’s worldwide recycling programs, see www.dell.com/recyclingworldwide.
Contacting Dell
You can access Support for Home at dell.com/support. Select your region, enter the Service Tag of your printer and
click Submit to access help tools and information.
You can contact Dell electronically using the following addresses:
•World Wide Web
www.dell.com
www.dell.com/ap
(Asian/Pacific countries only)
www.dell.com/jp
(Japan only)
www.euro.dell.com
(Europe only)
www.dell.com/la
(Latin American and Caribbean countries)
www.dell.ca
(Canada only)
• Electronic Support Service
mobile_support@us.dell.com
support@us.dell.com
la-techsupport@dell.com (Latin America and Caribbean countries only)
apsupport@dell.com (Asian/Pacific countries only)
support.jp.dell.com (Japan only)
support.euro.dell.com (Europe only)
• Electronic Quote Service
apmarketing@dell.com (Asian/Pacific countries only)
sales_canada@dell.com (Canada only)

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