Ford 2008 Escape Hybrid Warranty

Mercury-2008-Mercury-Mariner-Hybrid-Warranty-818260 mercury-2008-mercury-mariner-hybrid-warranty-818260

2015-10-23

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Your satisfaction is our #1 goal. If you have questions or concerns with
your vehicle, we suggest you follow these steps:
1. Contact your Sales Representative or Service Advisor at your
selling/servicing dealership.
2. If the inquiry or concern remains unresolved, contact the Sales Manager or Service Manager at the dealership.
3. If the inquiry or concern cannot be resolved at the dealership level,
please contact the Ford Customer Relationship Center.
In the United States:
Ford Motor Company
Customer Relationship Center
16800 Executive Plaza Drive
P.O. Box 6248
Dearborn, MI 48121
1-800-392-3673 (FORD)
TDD for hearing impaired:
1-800-232-5952

In Canada:
Ford Motor Company of Canada,
Limited
Customer Relationship Centre
P.O. Box 2000
Oakville, Ontario L6J 5E4
1-800-565-3673 (FORD)

Table of Contents
1. INTRODUCTION

2. IMPORTANT INFORMATION YOU SHOULD
KNOW

If You Need Customer Assistance

Know When Your Warranty Begins

Check Your Vehicle

Maintain Your Vehicle Properly

Who Pays For Warranty Repairs?

Do Warranties Apply In Other Countries?

3. THE NEW VEHICLE LIMITED WARRANTY FOR
YOUR 2008-MODEL ESCAPE HYBRID/MARINER
HYBRID

Limitations And Disclaimers

Quick Reference: Warranty Coverage

What Is Covered?

What Is Not Covered Under The New Vehicle
Limited Warranty?
4. IN ADDITION ...
Roadside Service Assistance
5. FEDERAL REQUIREMENTS FOR EMISSIONS
WARRANTIES

10
13
13
14

Quick Reference: Emissions Warranty Coverage

Emissions Defects Warranty Coverage

Emissions Performance Warranty Coverage

What Is Covered?

What Is Not Covered?

6. CALIFORNIA REQUIREMENTS FOR EMISSIONS
WARRANTIES

Quick Reference: Emissions Warranty Coverage

Explanation Of California Emissions Warranties

What Is Covered?

What Is Not Covered?

7. ADDITIONAL INFORMATION ABOUT YOUR
EMISSIONS WARRANTY COVERAGE, UNDER
FEDERAL AND CALIFORNIA REQUIREMENTS

8. FORD EXTENDED SERVICE PLAN

9. BETTER BUSINESS BUREAU (BBB) AUTO LINE
PROGRAM

10. STATE WARRANTY ENFORCEMENT LAWS

1. Introduction
Ford Motor Company and your selling dealer thank you for selecting
one of our quality products. Our commitment to you and your vehicle
begins with quality protection and service.
When you need warranty repairs, your selling dealer would like you to
return to it for that service, but you may also take your vehicle to another Ford Motor Company dealership authorized for warranty repairs.
Certain warranty repairs require special training though, so not all dealers are authorized to perform all warranty repairs. That means that, depending on the warranty repair needed, the vehicle may need to be
taken to another dealer. If a particular dealership cannot assist you, then
contact the Customer Relationship Center at 1-800-392-3673.
This booklet explains in detail the warranty coverages that apply to your
2008-model Escape Hybrid/Mariner Hybrid. If you bought a previously
owned 2008-model Escape Hybrid/Mariner Hybrid, you are eligible for
any remaining warranty coverages.
Ford Motor Company provides the Emissions Defect Warranties and
Emissions Performance Warranties which cover your emissions control systems.

2. Important information you should know
IF YOU NEED CUSTOMER ASSISTANCE
Your Ford Motor Company dealer is available to assist you with all your
automotive needs. Please follow the procedures outlined on the front
page of this booklet.
In addition, if you are an eligible U.S. owner, you may use - at no cost - the
services of the BBB AUTO LINE program. For details, see Better Business
Bureau (BBB) AUTO LINE program, page 28 or call 1-800-955-5100.
KNOW WHEN YOUR WARRANTY BEGINS
Your Warranty Start Date is the day you take delivery of your new vehicle or the day it is first put into service (for example, as a dealer demonstrator), whichever occurs first.
1

CHECK YOUR VEHICLE
We try to check vehicles carefully at the assembly plant and the dealership, and we usually correct any damage to paint, sheet metal, upholstery, or other appearance items. But occasionally something may slip
past us, and a customer may find that a vehicle was damaged before he
or she took delivery. If you see any damage when you receive your vehicle, notify your dealership within one week.
MAINTAIN YOUR VEHICLE PROPERLY
Your glove compartment contains an Owner Guide and a Scheduled
Maintenance Guide which indicate the scheduled maintenance required for your vehicle. Proper maintenance guards against major repair
expenses resulting from neglect or inadequate maintenance, may help
increase the value you receive when you sell or trade your vehicle, and is
important in allowing your vehicle to comply with applicable emissions
standards.
It is your responsibility to make sure that all of the scheduled maintenance is performed and that the materials used meet Ford engineering
specifications. Failure to perform scheduled maintenance as specified in
the Scheduled Maintenance Guide will invalidate warranty coverage on
parts affected by the lack of maintenance. Make sure that receipts for
completed maintenance work are retained with the vehicle and confirmation of maintenance work is always entered in your Scheduled Maintenance Guide.
Your Ford or Lincoln Mercury dealership, or Ford or Lincoln Mercury
Quality Care Service Center, has factory-trained technicians who can perform the required maintenance using genuine Ford parts. The dealership
looks forward to meeting your every service need to maximize your satisfaction with your vehicle.
WHO PAYS FOR WARRANTY REPAIRS?
You will not be charged for repairs covered by any applicable warranty
during the stated coverage periods, unless specifically stated elsewhere
in this guide.
Some states have mandated alternate time coverage periods for parts of
your vehicle (e.g. seatbelts).
2

Some states and/or local governments may require a tax on a portion of
warranty repairs. Where applicable law allows, the tax must be paid by
you, the owner of the vehicle.
During the Bumper to Bumper Warranty period, dealers may receive instructions to provide no-cost, service-type improvements - not originally
included in your Scheduled Maintenance Guide - intended to increase
your overall satisfaction with your vehicle.
Sometimes Ford may offer a special adjustment program to pay all or
part of the cost of certain repairs beyond the terms of the applicable
warranty. Check with your dealer or call 1-800-392-3673 to learn whether
any adjustment program is applicable to your vehicle. Please have your
vehicle identification number available.
DO WARRANTIES APPLY IN OTHER COUNTRIES?
The New Vehicle Limited Warranty and the Emissions Warranties
described in this booklet apply to your vehicle if:
• it was originally purchased through the Ford Worldwide Direct Marketing Operations Military Sales Program; or
• it was originally sold or leased by Ford Motor Company or one of its
dealers in the United States or U.S Federalized Territories, and it was
originally registered/licensed and operated in the United States, U.S.
Federalized Territories, or Canada.
If you meet either of these two requirements, you do have warranty coverage when you travel with this vehicle outside the United States, U.S.
Federalized Territories, or Canada. In some cases, however, you may
have to pay the servicing Ford dealer in a foreign country or U.S. Federalized Territory for a repair that is covered under the U.S. warranty. If
this happens, be sure to save the paid repair order or invoice. You should
present this document to a U.S. Ford Motor Company dealer for warranty refund consideration. Refer to www.Ford.com for additional customer assistance reference information.

3. The New Vehicle Limited Warranty for your
2008-model vehicle
LIMITATIONS AND DISCLAIMERS
All of the warranties in this booklet are subject to the following limitations and disclaimers:
The warranties in this booklet are the only express warranties applicable to your vehicle. Ford does not assume or authorize anyone to
assume for it any other obligation or liability in connection with your
vehicle or these warranties. No person, including Ford employees or
dealers, may modify or waive any part of these warranties.
Ford and its dealers reserve the right to make changes in or additions
to vehicles built or sold by them at any time without incurring any
obligation to make the same or similar changes or additions to vehicles previously built or sold.
Ford and its dealers also reserve the right to provide post-warranty
repairs, conduct recalls, or extend the warranty coverage period for
certain vehicles or vehicle populations, at the sole discretion of Ford.
The fact that Ford has provided such measures to a particular vehicle
or vehicle population in no way obligates Ford to provide similar accommodations to other owners of similar vehicles.
As a condition of these warranties, you are responsible for properly
using, maintaining, and caring for your vehicle as outlined in your
Owner Guide and Scheduled Maintenance Guide. Ford recommends
that you maintain copies of all maintenance records and receipts for
review by Ford.
Ford and your dealer are not responsible for any time or income that
you lose, any inconvenience you might be caused, the loss of your
transportation or use of your vehicle, the cost of rental vehicles, fuel,
telephone, travel, meals, or lodging, the loss of personal or commercial
property, the loss of revenue, or for any other incidental or consequential damages you may have.
Punitive, exemplary, or multiple damages may not be recovered unless
applicable law prohibits their disclaimer.
4

You may not bring any warranty-related claim as a class representative, a private attorney general, a member of a class of claimants or in
any other representative capacity.
Ford shall not be liable for any damages caused by delay in delivery or
furnishing of any products and/or services.
You may have some implied warranties. For example, you may have an
implied warranty of merchantability (that the car or light truck is reasonably fit for the general purpose for which it was sold) or an implied warranty of fitness for a particular purpose (that the car or light
truck is suitable for your special purposes), if a special purpose was
specifically disclosed to Ford itself not merely to the dealer before
your purchase, and Ford itself not just the dealer told you the vehicle
would be suitable for that purpose.
These implied warranties are limited, to the extent allowed by law, to
the time period covered by the written warranties, or to the applicable
time period provided by state law, whichever period is shorter.
These implied warranties do not apply at all if you use your vehicle
for business or commercial purposes. In addition, the implied warranty
of fitness for a particular purpose does not apply if your vehicle is
used for racing, even if the vehicle is equipped for racing.
The warranties contained in this booklet and all questions regarding
their enforceability and interpretation are governed by the law of the
state in which you purchased your Ford vehicle. Some states do not
allow Ford to limit how long an implied warranty lasts or to exclude
or limit incidental or consequential damages, so the limitation and exclusions described above may not apply to you.
NOTE: This information about the limitation of implied warranties and the exclusion of incidental and consequential damages
under the NEW VEHICLE LIMITED WARRANTY also applies to
the EMISSIONS WARRANTIES described on pages 14-26.
Ford participates in the BBB AUTO LINE warranty dispute resolution
program. You may contact BBB AUTO LINE by calling 800-955-5100.

You are required to submit your warranty dispute to the BBB AUTO
LINE before exercising rights or seeking remedies under the Federal
Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent
permitted by the applicable state ‘‘Lemon Law’’, you are also required
to submit your warranty dispute to the BBB AUTO LINE before exercising any rights or seeking remedies under the ‘‘Lemon Law’’. If you
choose to seek remedies that are not created by the Magnuson-Moss
Warranty Act or the applicable state ‘‘Lemon Law,’’ you are not required to first use BBB AUTO LINE to resolve your dispute – although
the program is still available to you.
For more information regarding the BBB AUTO LINE program, see
page 28 of this booklet.
QUICK REFERENCE: WARRANTY COVERAGE
This chart gives a general summary of your warranty coverage provided by
Ford Motor Company under the New Vehicle Limited Warranty. Please
refer to the description of warranty coverage for more specific information.
For each type of coverage, the chart shows two measures:
• years in service
• miles driven

The measure that occurs first determines how long your coverage lasts.
For example: Your Bumper to Bumper Coverage lasts for three years unless you drive more than 36,000 miles before three years elapse. In
that case, your coverage ends at 36,000 miles.
6

For more details on coverage, see:
➡ What is Covered? (pages 7-9)
➡ What is Not Covered? (pages 10-12)
WHAT IS COVERED?
Your NEW VEHICLE LIMITED WARRANTY gives you specific legal
rights. You may have other rights that vary from state to state. Under
your New Vehicle Limited Warranty if:
- your Ford vehicle is properly operated and maintained, and
- was taken to a Ford dealership for a warranted repair during the warranty period,
then authorized Ford Motor Company dealers will, without charge, repair, replace, or adjust all parts on your vehicle that malfunction or fail
during normal use during the applicable coverage period due to a manufacturing defect in factory-supplied materials or factory workmanship.
This warranty does not mean that each Ford vehicle is defect free. Defects may be unintentionally introduced into vehicles during the design
and manufacturing processes and such defects could result in the need
for repairs. For this reason, Ford provides the New Vehicle Limited Warranty in order to remedy any such defects that result in vehicle part malfunction or failure during the warranty period.
The remedy under this written warranty, and any implied warranty, is
limited to repair, replacement, or adjustment of defective parts. This exclusive remedy shall not be deemed to have failed its essential purpose
so long as Ford, through its authorized dealers, is willing and able to repair, replace, or adjust defective parts in the prescribed manner. Ford’s
liability, if any, shall in no event exceed the cost of correcting manufacturing defects as herein provided and upon expiration of this warranty,
any such liability shall terminate.
Conditions that are not covered by the New Vehicle Limited Warranty
are described on pages 10-12. When making warranty repairs on your
vehicle, the dealer will use Ford or Motorcraft parts or remanufactured
or other parts that are authorized by Ford, at the discretion of Ford or
the Ford dealership.
7

Nothing in this warranty should be construed as requiring defective parts
to be replaced with parts of a different type or design than the original
part, so long as the vehicle functions properly with the replacement part.
Moreover, Ford and its authorized dealers are entitled to a reasonable
time and a reasonable number of attempts within which to diagnose and
repair any defect covered by this warranty.
In certain instances, Ford may authorize repairs at other than Ford
dealer facilities.
Two separate warranties apply to tires on your new vehicle. The New
Vehicle Limited Warranty covers tire defects in factory supplied material
or workmanship for 100% of labor costs and on a pro rata adjustment
basis for parts. (See the reimbursement schedule below).
For vehicles within the New Vehicle Limited Warranty time in service
and mileage coverage period, defective tires will be replaced on a pro
rata adjustment basis according to the following mileage-based Reimbursement Schedule:
MILES DRIVEN
1-12,000
12,001-24,000
24,001-36,000

PERCENT OF PARTS COVERED BY FORD
100%
60%
30%

The tire manufacturer also provides you with a separate tire warranty that
may extend beyond the New Vehicle Limited Warranty coverage. You will
find the manufacturer’s tire warranty with the owner literature supplied with
your vehicle. You have the option of having a tire warranty repair performed
by the tire manufacturer’s authorized service center. If you go to a tire service center for a repair covered by the New Vehicle Limited Warranty, you
may be charged a prorated amount for wear or other charges. If so, you
should present your paid invoice detailing the nature of the charges to any
Ford Motor Company dealership for refund consideration. When making warranty repairs on your vehicle, the dealer will use Ford or Motorcraft parts or
remanufactured or other parts that are authorized by Ford. In certain instances, Ford may authorize repairs at other than Ford dealer facilities. Tire
replacements under warranty will be made with the same brand and model
as originally equipped with the vehicle unless the same brand and model is
no longer available, in which case a tire of the same brand, size, load, speed
and tread type will be used. In some circumstances, Ford may authorize another brand and/or model to substitute for the original brand and model,
even if still available.
8

Normal tire wear or damage is not reimbursable. See page 12 for details
of what is not covered.
Extended warranty coverage periods are available for certain
vehicle parts and conditions. Specifically,
(1) Your vehicle’s Powertrain components are covered for five years or
60,000 miles, whichever occurs first. The extended coverage applies to
the Engine: all internal lubricated parts, cylinder block, cylinder heads,
electrical fuel pump, electronic engine control unit, engine mounts, flywheel, injection pump, manifold (exhaust and intake), manifold bolts, oil
pan, oil pump, seals and gaskets, thermostat, thermostat housing, timing
chain cover, timing chain (gears or belt), turbocharger/supercharger unit,
valve covers, water pump; Transmission: all internal parts, clutch cover,
seals and gaskets, torque converter, transfer case (including all internal
parts), transmission case, transmission mounts; Front-Wheel Drive:
axle shafts, bearings (front and rear), center support bearing, drive
shafts, final drive housing (including all internal parts), hubs-automatic
front locking (four-wheel drive), locking rings (four-wheel drive), seals
and gaskets, universal and constant velocity joints; Rear-Wheel Drive:
axle shafts, bearings (front and rear), center support bearing, drive axle
housing (including all internal parts), drive shaft, propeller shafts, retainers, supports, seals and gaskets, universal and constant velocity joints.
(2) Your vehicle’s safety belts and air bag Supplemental Restraint System
(SRS) are covered for an extended Safety Restraint Coverage Period,
which lasts for five years or 60,000 miles, whichever occurs first.
(3) Your vehicle’s body sheet metal panels are covered for an extended
Corrosion Coverage Period, which lasts for five years, regardless of miles
driven. The extended warranty coverage only applies if a body sheet metal
panel becomes perforated due to corrosion during normal use due to a
manufacturing defect in factory-supplied materials or factory workmanship.
For damage caused by airborne material (environmental fallout) where
there is no factory-related defect involved and therefore no warranty − our
policy is to provide free repair of paint damage due to the airborne material for 12 months or 12,000 miles, whichever occurs first.
(4) Your vehicle’s unique components are covered during the Escape
Hybrid/Mariner Hybrid Unique Component Coverage, which lasts for
eight years or 100,000 miles, whichever occurs first. The following parts
9

are covered during this extended coverage period: high-voltage battery,
electronically controlled continuously variable transmission and the
DC/DC converter. Note: Some components may also be covered by the
Emissions Warranties.
WHAT IS NOT COVERED UNDER THE NEW VEHICLE LIMITED
WARRANTY?
Damage Caused By:
• accidents, collision or objects striking the vehicle (including driving
through a car wash)
• theft, vandalism, or riot
• fire or explosion
• using contaminated or improper fuel/fluids
• customer-applied chemicals or accidental spills
• driving through water deep enough to cause water to be ingested into
the engine
• misuse of the vehicle, such a driving over curbs, overloading, racing or
using the vehicle as a stationary power source
Damage Caused by Alteration or Modification
The New Vehicle Limited Warranty does not cover any damage caused
by:
• alterations or modifications of the vehicle, including the body, chassis,
or components, after the vehicle leaves the control of Ford Motor
Company
• tampering with the vehicle, tampering with the emissions systems or
with the other parts that affect these systems (for example, but not
limited to exhaust and intake systems)
• the installation or use of a non-Ford Motor Company part (other than
a certified emissions part) or any part (Ford or non-Ford) designed
for off-road use only installed after the vehicle leaves the control of
Ford Motor Company, if the installed part fails or causes a Ford part
to fail. Examples include, but are not limited to lift kits, oversized
tires, roll bars, cellular phones, alarm systems, automatic starting systems and performance-enhancing powertrain components or software
and performance ‘‘chips’’
10

Damage Caused by Use and/or the Environment
The New Vehicle Limited Warranty does not cover surface rust, deterioration and damage of paint, trim, upholstery, and other appearance items
that result from use and/or exposure to the elements. You, as the owner,
are responsible for these items. Some examples are:
• dings, dents
• cuts, burns, punctures or tears
• road salt
• tree sap, bird and bee droppings
• windstorm, lightening, hail
• earthquake
• freezing, water or flood
• stone chips, scratches (some examples are on paint and glass)
• windshield stress cracks. However, limited coverage on windshield
stress cracks will be provided for the first 12 months in service, regardless of miles driven, even though caused by use and/or exposure
to the elements.
Maintenance/Wear
The New Vehicle Limited Warranty does not cover: (1) parts and labor
needed to maintain the vehicle; and (2) the replacement of parts due to
normal wear and tear. You, as the owner, are responsible for these items.
See your Scheduled Maintenance Guide. Some examples of maintenance
and normal wear are:
•
•
•
•
•

oil changes
oils, lubricants, other fluids
oil/air filters
tire rotation
cleaning/polishing

• Clutch linings
• Wiper blades
• Wheel alignments and tire
balancing
• Brake pad/lining

Where a vehicle has no factory-related defect, and is therefore not entitled to a warranty related repair, replacement or adjustment, it is Ford
policy nonetheless to provide certain maintenance items, when necessary, free of charge during a limited period:
• wiper blade replacements will be provided during the first 12 months
in service, regardless of miles driven
11

• wheel alignments and tire balancing (unless required by a warranty
repair) will be provided during the first 12 months or 12,000 miles in
service, whichever occurs first
• Brake pad/lining replacements will be provided during the first 12
months or 18,000 miles in service, whichever occurs first
Tire Wear or Damage
The New Vehicle Limited Warranty does not cover normal wear or worn
out tires. Tires will not be replaced (unless required by a warranty repair) for wear or damage including:
• tire damage from road hazard such as cuts, snags, bruises, bulges,
puncture, and impact breaks
• tire damage due to under or over inflation, tire chain use, racing, spinning (as when stuck in snow or mud), improper mounting or dismounting, or tire repair
Other Items or Conditions Not Covered
The New Vehicle Limited Warranty does not cover:
• high-voltage battery replacement due to improper vehicle storage. Refer to the Owner’s Guide for the proper ways your vehicle’s battery
must be maintained in the event the vehicle is not driven or is stored
for an extended period of time
• vehicles that have had the odometer disconnected, altered, or inoperative for an extended period of time with the result that the actual
mileage cannot be determined
• vehicles that have ever been labeled or branded as ⬙dismantled⬙, ⬙fire⬙,
⬙flood⬙, ⬙junk⬙, ⬙rebuilt⬙, ⬙reconstructed⬙, or ⬙salvaged⬙; this will void
the New Vehicle Limited Warranty
• vehicles that have been determined to be a ⬙total loss⬙ by an insurance
company; this will void the New Vehicle Limited Warranty

4. In addition ...
ROADSIDE SERVICE ASSISTANCE
Your vehicle is covered by the complimentary Ford Roadside Assistance
Program (unless you are driving a daily rental unit). Under this program,
Ford will cover:
• Towing to the nearest Ford Motor Company dealership, or towing to
your selling dealership if within 35 miles
• Flat tire change
• Fuel delivery (limited to two occurrences in a 12-month period)
• Jump starts
• Lock-out assistance
The Roadside Assistance Program is separate from the New Vehicle Limited Warranty. It begins at the warranty start date and lasts for five years
or 60,000 miles (whichever occurs first). If you need towing beyond the
five years or 60,000 miles (whichever occurs first) period, Ford can arrange roadside assistance and charge your credit card unless the problem is covered by another Ford warranty. Ford will pay the tow charge
under the other warranty.
For emergency roadside assistance, call 1-800-241-3673 (FORD),
24 hours a day, 365 days a year.
For daily rental units that must be towed because a covered repair has
failed during the warranty coverage period, Ford will cover towing to the
nearst Ford Motor Company dealership.

5. Federal requirements for emissions warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows your warranty coverage under two emissions warranties
that Ford Motor Company provides, in compliance with Federal requirements. The warranties are:
• Emissions Defects Warranty
• Emissions Performance Warranty

For full details on emissions control coverage, see:
➡ Emissions Defects Warranty (page 15)
➡ Emissions Performance Warranty (pages 15-16)
➡ What is Covered? (pages 17-18)
➡ What is Not Covered? (page 18)

EMISSIONS DEFECTS WARRANTY COVERAGE
During the warranty coverage period, Ford Motor Company warrants
that:
• your vehicle or engine is designed, built, and equipped to meet - at
the time it is sold - the emissions regulations of the U.S. Environmental Protection Agency (EPA).
• your vehicle or engine is free from defects in factory-supplied
materials or workmanship that could prevent it from conforming with
applicable EPA regulations.
• you will not be charged for diagnosis, repair, replacement, or adjustment of defective emissions-related parts listed under What is Covered? on pages 17-18.
The warranty coverage period for the following parts is 8 years or
80,000 miles (whichever occurs first):
• Catalytic Converter
• Electronic Emissions Control Unit (ECU)
• Onboard Emissions Diagnostic Device
For all other covered parts, it is 3 years or 36,000 miles (whichever occurs first).
EMISSIONS PERFORMANCE WARRANTY COVERAGE
If your vehicle is registered in a state where the state or local government has an EPA-approved inspection and maintenance program, you
may also be eligible for Emissions Performance Warranty Coverage for
2 years or 24,000 miles (whichever occurs first).
Under the Emissions Performance Warranty, Ford Motor Company provides coverage, including labor and diagnosis, for 8 years or 80,000 miles
(whichever occurs first) for the following emissions parts.
• Catalytic Converter
• Electronic Emissions Control Unit (ECU)
• Onboard Emissions Diagnostic Device

Under Emissions Performance Warranty Coverage, Ford Motor Company
will repair, replace, or adjust - with no charge for labor, diagnosis, or
parts - any emissions control device or system, if you meet all of the following conditions:
• You have maintained and operated your vehicle according to the instructions on proper care in the Owner Guide, the Scheduled Maintenance Guide, and this booklet.
• Your vehicle fails to conform, during the warranty coverage period of
2 years or 24,000 miles (whichever occurs first), to the applicable national EPA standards. For specified parts listed above, the coverage
period is 8 years or 80,000 miles (whichever occurs first).
• You are subject to a penalty or sanction under local, state, or federal
law because your vehicle has failed to conform to the emissions standards. (A penalty or sanction can include being denied the right to
use your vehicle.)
• Your vehicle has not been tampered with, misused, or abused.
Note that the warranty period begins on the Warranty Start Date as
specified on page 1 of this booklet.

WHAT IS COVERED?
These parts are covered by both the Emissions Defects Warranty and the
Emissions Performance Warranty.
List of Parts Covered by Emissions Warranties
• Air Flow Sensor
• Air/Fuel Feedback Control System and Sensors
• Air Induction System
• Altitude Compensation System
• Catalytic Converter
• Cold Start Enrichment System
• Controls for Deceleration
• Electronic Emissions Control Unit (ECU)
• Electronic Ignition System
• Exhaust Pipe (Manifold to Catalyst)
• Electronic Engine Control Sensors and Switches
• Evaporative Emission Control System
• Exhaust Gas Recirculation (EGR) System
• Exhaust Heat Control Valve
• Exhaust Manifold
• Fuel Filler Cap and Neck Restrictor
• Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank
• High Voltage Battery
• Idle Air Bypass Valve
• Ignition Coil and/or Control Module
• Intake Manifold
• Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System
• PCV System and Oil Filler Cap
• Secondary Air Injection System
• Spark Control Components
• Spark Plugs and Ignition Wires
• Synchronizer Assembly
• Throttle Body Assembly (MFI)

Important Information About List of Parts
Also covered by the two emissions warranties are all emissions-related
bulbs, hoses, clamps, brackets, tubes, gaskets, seals, belts, connectors,
non diesel fuel lines, and wiring harnesses that are used with components on the list of parts, above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until : (a) the first replacement time that is specified in your Owner Guide and the Scheduled
Maintenance Guide; or (b) the time or mileage limits of the Federal
Defect and Performance Warranties (whichever occurs first).
Your Ford Motor Company dealer maintains a complete list of parts covered by emissions warranties. For more details about the specific parts
covered by the Emissions Defects Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you warranty coverage if your vehicle or
a part has failed because of abuse, neglect, improper maintenance, unapproved modifications, or any items included in What Is Not Covered?,
pages 10-12.
ADDITIONAL EMISSIONS PERFORMANCE WARRANTY
INFORMATION
If you need more information about getting service under the Federal
Emissions Performance Warranty, or if you want to report what you
believe to be violations of the terms of this warranty, you may contact:
Manager, Certification and Compliance Division
(6405J)
Warranty Claims
Environmental Protection Agency
Ariel Rios building
1200 Pennsylvania Avenue, N.W.
Washington, D.C. 20460

6. California requirements for emissions
warranties
QUICK REFERENCE: EMISSIONS WARRANTY COVERAGE
This chart shows the coverage Ford Motor Company provides under the
emissions control warranty to owners of vehicles certified for sale in California, (your Vehicle Emissions Control Information label will indicate
certified for sale in California or conforms to California regulations) and
registered in California, Connecticut, Maine, Massachusetts, New Jersey,
New York, Rhode Island, or Vermont. This coverage is in addition to Federal Emissions warranties (page 14).
There are two warranties:
• Defects Warranty
• Performance Warranty

For full details about coverage under California requirements for emissions control, see:
➡ Defects Warranties (pages 20-23)
➡ Performance Warranty (pages 20-21)
➡ What Is Covered? (pages 22-23)
➡ What Is Not Covered? (page 23)

EXPLANATION OF CALIFORNIA EMISSIONS WARRANTIES
Your Warranty Rights and Obligations
(Applicable if your vehicle is certified for sale in California and
registered in California, Connecticut, Maine, Massachusetts, New Jersey,
New York, Rhode Island, or Vermont.)
The California Air Resources Board and Ford Motor Company are
pleased to explain the emission control system warranty on your 2008model vehicle. In California, new motor vehicles must be designed, built,
and equipped to meet the State’s stringent anti-smog standards. Ford
must warrant the emission control system on your vehicle for the periods
of time listed on pages 20-23, provided there has been no abuse, neglect,
or improper maintenance of your vehicle.
Your emission control system may include parts such as the carburetor
or fuel injection system, the ignition system, catalytic converter, and the
engine computer. Also included may be hoses, belts, connectors, and
other emissions-related assemblies.
Where a warrantable condition exists, Ford Motor Company will repair
your vehicle at no cost to you including diagnosis, parts, and labor.
Manufacturer’s Warranty Coverage
Except as noted below, for 15 years or 150,000 miles (whichever occurs
first):
1. If your vehicle fails a Smog Check inspection, all necessary repairs and
adjustments will be made by Ford to ensure that your car or light truck
passes the inspection. This is your emission control system
PERFORMANCE WARRANTY.
2. If any emissions-related part on your vehicle is defective, the part will
be repaired or replaced by Ford. This is your emission control system
DEFECTS WARRANTY.
NOTE: The warranty period for the high-voltage battery is 10 years or
150,000 miles (whichever first occurs).
20

Owner’s Warranty Responsibilities
As the vehicle owner, you are responsible for the performance of the
required maintenance listed in your owner’s manual. Ford Motor Company recommends that you retain all receipts covering maintenance on
your vehicle, but Ford cannot deny warranty coverage solely for the lack
of receipts or for your failure to ensure the performance of all scheduled
maintenance.
You are responsible for presenting your vehicle to a Ford Motor
Company dealer as soon as a problem exists. The warranty repairs
should be completed in a reasonable amount of time, not to exceed
30 days.
As the vehicle owner, you should also be aware that Ford Motor Company may deny you warranty coverage if your vehicle or a part has failed
due to abuse, neglect, improper maintenance, or unapproved modifications.
If you have any questions regarding your warranty rights and
responsibilities, or if you want to report what you believe to be violations
of the terms of this warranty, you may contact the Ford Customer
Relationship Center at 1-800-392-3673 (FORD) or the California Air
Resources Board at:
State of California Air Resources Board
Mobile Source Operations Division
P.O. Box 8001
El Monte, California 91731-2990

WHAT IS COVERED?
The parts on the following list are covered by the Defects Warranties.
List of Parts Covered by Defects Warranties
• Air Flow Sensor
• Air/Fuel Feedback Control System and Sensors
• Air Induction System
• Altitude Compensation System
• Catalytic Converter
• Cold Start Enrichment System
• Controls for Deceleration
• Electronic Emissions Control Unit (ECU)
• Electronic Ignition System
• Exhaust Pipe (Manifold to Catalyst)
• Electronic Engine Control Sensors and Switches
• Evaporative Emission Control System
• Exhaust Gas Recirculation (EGR) System
• Exhaust Heat Control Valve
• Exhaust Manifold
• Fuel Filler Cap and Neck Restrictor
• Fuel Injection System
• Fuel Injector Supply Manifold
• Fuel Tank
• High Voltage Battery
• Idle Air Bypass Valve
• Ignition Coil and/or Control Module
• Intake Manifold
• Malfunction Indicator Lamp (MIL)/On-Board Diagnostic (OBD) System
• PCV System and Oil Filler Cap
• Secondary Air Injection System
• Spark Control Components
• Spark Plugs and Ignition Wires
• Synchronizer Assembly
• Throttle Body Assembly (MFI)

Important Information about List of Parts
Also covered by this warranty are all emissions-related bulbs, hoses,
clamps, brackets, tubes, gaskets, seals, belts, connectors, non diesel fuel
lines, and wiring harnesses that are used with components on the list of
parts above.
Concerning parts that should be replaced on a certain maintenance
schedule: these parts remain under warranty until the first required
replacement time that is specified in your Owner Guide and the
Scheduled Maintenance Guide.
NOTE: If the diagnosis does not reveal a defect, the Defects Warranty
does not apply.
Your Ford Motor Company dealer maintains a complete list of covered
parts. For more details about the specific parts that are covered by the
Defects Warranty, contact your dealer.
WHAT IS NOT COVERED?
Ford Motor Company may deny you warranty coverage if your vehicle or
a part has failed because of abuse, neglect, improper maintenance, unapproved modifications, or any items included in What Is Not Covered?,
pages 10-12.

7. Additional information about your emissions
warranty coverage, under Federal and California
requirements
HOW DO I GET WARRANTY SERVICE?
To get service under your emissions warranties, take your vehicle to any
Ford Motor Company dealer as soon as possible after illumination of the
Malfunction Indicator Light or it has failed an EPA-approved test or a
California Smog Check inspection. Be sure to show the dealer the document that says your vehicle has failed the test.
Your dealer will determine whether the repair is covered by the warranty.
If the dealer has a question about Emissions Performance Warranty coverage, it will forward the question to Ford Motor Company, which must
make a final decision within 30 days after you bring your vehicle in for
repair. (The decision will be made within a shorter time if state, local, or
federal law requires you to have the vehicle repaired more quickly in order to avoid additional penalties.) The deadline for a determination about
Emissions Performance Warranty Coverage does not need to be met if
you request a delay, agree to a delay in writing, or if the delay is caused
by an event for which neither Ford nor your dealer is responsible.
If a question about Emissions Performance Warranty coverage is referred
to Ford Motor Company, you will be notified by Ford Motor Company in
writing if your claim for warranty coverage is denied. The notice will explain the basis for denying your claim. If you fail to receive this notice
within a timely manner, as determined above, Ford will perform the warranty repair for you free of charge.
HOW DO I HANDLE EMERGENCY REPAIRS?
If your vehicle needs an emergency warrantable repair and a Ford dealer
is not available, or if a Ford dealer cannot perform warrantable repair(s)
within 30 days of you bringing your vehicle to the dealer, repairs may be
performed at any service establishment or by you using Ford equivalent
replacement parts.

Ford will reimburse you for the cost of these warranty repairs including
diagnosis, if you take the part(s) that are replaced and the repair receipt(s) to a Ford Motor Company dealer. The reimbursement shall not
exceed Ford’s suggested retail price for the warranted parts that are replaced and labor charges based on Ford’s recommended time allowance
for the warranty repair and the geographically appropriate hourly rate.
WHAT REPLACEMENT PARTS SHOULD I USE?
Ford Motor Company recommends that you use genuine Ford replacement parts. However, when you are having non-warranty work done on
your vehicle, you may choose to use non-Ford parts.
If you decide to use non-Ford parts, be sure they are equivalent to Ford
parts in performance, quality, and durability. If you use replacement
parts that are not equivalent to Ford parts, your vehicle’s emissions control systems may not work as effectively, and you may jeopardize your
emissions warranty coverage.
For vehicles within the warranty period, Ford will repair at no cost to
the owner, under the Federal Emissions Warranty, covered emission failures caused by properly installed Ford parts or non-Ford parts that have
been “certified” by the U.S. Environmental Protection Agency (EPA).
Ford is not responsible for the cost of repairing any emission failures
caused by non-Ford parts that have not been “certified” by the EPA.
The maintenance, replacement, or repair of emissions control devices or systems can be performed by any automotive repair establishment or individual using Ford replacement parts or EPA
certified parts without voiding your federal warranty coverage
for future repairs during the warranty period.

PROPER MAINTENANCE PRESERVES YOUR WARRANTY
If you do not maintain your vehicle properly, Ford may have the right to
deny you warranty coverage.
To have repairs made under this warranty, you may have to show that
you have followed Ford’s instructions on properly maintaining and using
your vehicle. You will find these instructions in your Owner Guide and
Scheduled Maintenance Guide. Be sure to save your service receipts
and to keep accurate records of all maintenance work.
CUSTOMER ASSISTANCE
If you are not satisfied with the handling of a warranty matter, see
Customer Assistance, on the inside front cover, and Better Business
Bureau (BBB) AUTO LINE program, page 28.

8. Ford Extended Service Plan
MORE PROTECTION FOR YOUR VEHICLE
You can get more protection for your new car or light truck by purchasing a Ford Extended Service Plan (Ford ESP). Ford ESP service contracts are backed by Ford Motor Company or subsidiaries of Ford Motor
Company (Ford Motor Service Company or the American Road Insurance
Company).
They provide:
• benefits during the warranty period depending on the plan you purchase (such as: reimbursement for rentals; coverage for certain maintenance and wear items); and
• protection against covered repair costs after your Bumper to Bumper
Warranty expires.
You may purchase Ford ESP from any Ford Motor Company dealer or
see our website at Ford-ESP.com. There are several Ford ESP plans
available in various time, distance and deductible combinations. Each
plan is tailored to fit your own driving needs, including reimbursement
for towing and rental.
When you purchase Ford ESP, you receive peace-of-mind protection
throughout the United States and Canada, provided by a network of
more than 4,600 Ford Motor Company dealers.
NOTE: Repairs performed outside the United States, Canada, Guam or
Puerto Rico are not eligible for Ford ESP coverage.
This information is subject to change. Ask your dealer for complete details about Ford ESP coverage.

9. Better Business Bureau (BBB)
AUTO LINE program
Your satisfaction is important to Ford Motor Company and to your dealer.
Experience has shown that our customers have been very successful in
achieving satisfaction by following the three-step procedure outlined on
the front page of this booklet. However, if your warranty concern has not
been resolved using the three-step procedure, you may be eligible to participate in the BBB AUTO LINE program.
The BBB AUTO LINE program consists of two parts — mediation and
arbitration. Initially, the BBB will try to resolve your question or concern
through mediation. Mediation is a process through which a representative of the BBB will contact the parties and explore options for settlement of your claim. If mediation is not successful, customers with eligible
claims may participate in the BBB AUTO LINE arbitration process. An
arbitration hearing will be scheduled so that you can present your case
in an informal setting before an impartial person. The arbitrator will consider the testimony provided and make a decision after the hearing. You
are not bound by the decision unless you choose to accept it, in which
case Ford must abide by the accepted decision as well. If the arbitrator
has decided in your favor and you accept the decision, the BBB AUTO
LINE program will contact you to ensure that Ford has complied with
the decision in a timely manner. Disputes submitted to the BBB AUTO
LINE program are usually decided within forty days after you file your
claim with the BBB.
To file a claim with BBB AUTO LINE, you will be asked for your name
and address, information about your vehicle, information about your
concerns and any steps you have already taken to try to resolve them.
You can get more information by calling BBB AUTO LINE at
1-800-955-5100, or writing to:
BBB AUTO LINE
4200 Wilson Boulevard, Suite 800
Arlington, Virginia 22203-1833
NOTE: Ford Motor Company reserves the right to change eligibility limitations, modify procedures, or to discontinue this process at any time
without notice and without obligation.
28

10. State warranty enforcement laws
These state laws - sometimes called “lemon laws” - allow owners to receive a replacement vehicle or a refund of the purchase price, under certain circumstances. The laws vary from state to state.
To the extent your state law allows, Ford Motor Company requires that
you first send us a written notification of any defects or non-conformities
that you have experienced with your vehicle. (This will give us the opportunity to make any needed repairs before you pursue the remedies
provided by your state’s law.)
In all other states where not specifically required by state law, Ford Motor Company requests that you give us the written notice. Send your
written notification to:
Ford Motor Company
Customer Relationship Center
P.O. Box 6248
Dearborn, MI 48126

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