Franklin Technology R872 Mobile Hotspot User Manual

Franklin Technology Inc. Mobile Hotspot

User Manual

R872
Mobile Hotspot
User Guide
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Table of Contents
Introduction ................................................................................................................................................... 3
Before You Begin .................................................................................................................................. 3
Compatible Operating Systems (OS) .................................................................................................... 4
Package Contents ................................................................................................................................. 4
SSID and Security Key ......................................................................................................................... 5
Additional Information ........................................................................................................................... 5
Get Started .................................................................................................................................................... 6
Parts and Functions .............................................................................................................................. 6
Home Screen ........................................................................................................................................ 7
Data Transfer Volume and Transfer Speed .......................................................................................... 8
SIM Card ............................................................................................................................................... 9
Battery Use ......................................................................................................................................... 12
Turn Your Device On and Off ............................................................................................................. 15
Connect with Wi-Fi (WLAN) ........................................................................................................................ 16
Wi-Fi (WLAN) Overview ...................................................................................................................... 16
Activate Wi-Fi (WLAN) Function ......................................................................................................... 16
Connect Windows PCs with Wi-Fi ...................................................................................................... 17
Connect Mac Computers with Wi-Fi ................................................................................................... 17
Connect iOS devices (iPhone/iPod Touch/iPad) ................................................................................ 18
Connect an Android™ Device ............................................................................................................. 20
Hotspot Settings .......................................................................................................................................... 22
Launch the Web UI page .................................................................................................................... 22
Home ................................................................................................................................................... 23
Connected Devices ............................................................................................................................. 24
Settings ............................................................................................................................................... 26
About ................................................................................................................................................... 44
Support Tab ........................................................................................................................................ 45
Appendix ..................................................................................................................................................... 46
Troubleshooting .................................................................................................................................. 46
Specifications ...................................................................................................................................... 49
Warranty and Service.......................................................................................................................... 51
Customer Service ................................................................................................................................ 51
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Trademarks and Copyrights ................................................................................................................ 52
Safety and Notices ...................................................................................................................................... 53
Safety Precautions .............................................................................................................................. 53
Important Notice ...................................................................................................................................... 53
Safety and Hazards ................................................................................................................................. 53
Proper Battery Use and Disposal ............................................................................................................ 54
Index ............................................................................................................................................................ 55
3
Introduction
The following topics describe the basics of using this guide and your new mobile broadband device.
Before You Begin
Thank you for purchasing your new R872 Mobile Hotspot!
The following topics explain how best to use this guide to get the most out of your mobile broadband
device.
Before Using Your Device
Read Safety and Notices thoroughly for proper usage.
Accessible services may be limited by subscription contract conditions.
Guide Usage Notes
Note that most descriptions in this guide are based on your device's default settings at the time of
purchase.
Screenshots and Key Labels
Screenshots and Key labels are provided for reference only. Actual windows, menus, etc. may differ in
appearance.
Other Notations
In the user guide, the mobile broadband device may be referred to either as "mobile broadband device,"
"hotspot," "device," or "R872."
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Compatible Operating Systems (OS)
The table below outlines the compatible operating systems (OS) for your device. Use outside these
environments may affect performance. Additional factors (hardware, connected peripherals, installed
applications, etc.) may also affect performance.
● For computer support, OS version upgrade information, etc., see the corresponding
manufacturer's product support documentation.
● The information for operating system (compatible OS) listed below is the current information for
your device sold as of Feb.2016. Check Compatible Operating Systems for the latest information
in regards to operating environment.
Item
Description
Compatible operating systems (OS)
Windows 7, 8, 10
MacOS 10.5 or later
Android 2.1 or later
Compatible browsers
Chrome 36.0 or later
Internet Explorer 8.0 or later
Firefox 3.1 or later
Safari 5.0 or later
Package Contents
See below for details on everything you will find in the box for your R872.
● R872 Mobile Hotspot (Battery and battery cover)
● AC Charger with micro USB
● Get Started Guide
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SSID and Security Key
Before connecting Wi-Fi devices to your R872, you will need to confirm the WiFi Name and WiFi
Password.
● Once your device is completely powered on, shortly press the menu button (power button) 1 time
for the WiFi Name and twice to obtain WiFi Password specific to your device (Note: when the
device display is off, the first press wakes up the display.)
You will see the WiFi Name and WiFi Password.
Additional Information
The following list describes additional information useful to know before you begin using your R872.
● Your mobile broadband device accommodates software updates. Always use the latest software.
● Note that connection speeds may drop or connections may be disabled depending on line traffic
or connection environments.
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Get Started
The following topics give you all the information you need to set up your device and wireless service the
first time.
Parts and Functions
Learn your device's primary parts and functions.
Device Layout
The following illustration outlines your device's primary external features and buttons.
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Part
Description
Display
View device status and information
SIM card slot
Install the SIM card.
Charging Port
Connect the micro USB cable for charging.
Battery cover
Remove the battery cover to remove or insert the battery or SIM card.
Factory Reset Button
Long press to reset your device to its default settings.
Power (Menu) button
Long press to toggle power on or off. Short press to navigate device
information
Home Screen
The following topics describe the details of your device's display layout, icons, data usage and information.
Home Screen Layout
Explore your device's home screen layout.
C Spire
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Part
Status bar
Status Bar Icons
The home screen's status bar may feature the following icons, depending on current status.
Icon
Description
Mobile networks connected
Service signal strength. The more bars, the better service signal received
Out of service area
Appears when roaming
The number of connected WLAN devices
Battery full
Battery low
No battery. Battery icon blinking (charging required)
Invalid SIM
No SIM
SIM Lock
Data Transfer Volume and Transfer Speed
Wireless Mode
Maximum Downlink Speed
Typical Downlink Speed
4G LTE
150 Mbps
50 Mbps
Note: Actual speeds depend on several factors, including network conditions.
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SIM Card
The SIM card is an IC card containing your device's phone number and other customer information.
Handling a SIM Card
Keep the following in mind when handling a SIM card.
● Customer is responsible for any damage caused by inserting the SIM card in another-brand IC
card reader, etc. The company is not responsible in such case.
● Always keep the IC chip clean.
● Wipe clean with a dry, soft cloth.
● Avoid applying labels. May damage the SIM card.
● See instructions included with the SIM card for handling.
● The SIM card is the property of the company.
● The SIM card is replaceable (at cost) in case of loss/damage.
● Return the SIM card to the company when cancelling subscription.
● Returned SIM cards are recycled for environmental purposes.
● Note that SIM card specifications and performance may change without notice.
● It is recommended that you keep a separate copy of information that is stored on the SIM card.
The company is not responsible for damages from stored information that is lost.
● Always follow emergency procedures to suspend service if your SIM card or device (SIM card
inserted) is lost or stolen. For details, contact Customer Service.
● Always power off the mobile broadband device before inserting or removing the SIM card.
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Installing / removing a SIM Card
Follow these instructions to insert or remove a SIM card. Remember to power off your device before
inserting or removing a SIM card.
1. Press and hold the Power key to turn off the device before inserting or removing the SIM card.
2. Remove the battery cover.
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3. Open the SIM card cover.
4. Insert the SIM card gently with gold IC chip facing downward
5. Remove the SIM card by gently pressing down and sliding outwards.
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6. Close the SIM card cover and insert the battery.
Align the contacts of the battery with the contacts in the device.
7. Attach the battery cover.
Battery Use
The following topics explain how to insert and remove your device's battery.
Battery Cautions
Storage: Avoid storing or leaving the battery with no charge remaining. Saved information and
settings may become lost or changed, or battery may become unusable. Charge once every six
months before storing or leaving unused for a long period.
Bulges: Depending on use, bulges may appear near end of battery life. This does not affect safety.
Replacing the Battery: The battery is a consumable item. It needs to be replaced if operating time
shortens noticeably. Purchase a new battery.
Cleaning: Clean soiled terminals between battery and device with a clean, dry cotton swab. Soiled
terminals can result in a poor connection and prevent charging, etc.
Inserting / Removing the Battery
Follow these instructions to insert your device's battery safely and properly.
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1. Press and hold the Power key to turn off the device before inserting or removing the battery.
2. Remove the battery cover.
3. Remove the battery / Insert the battery.
4. Replace the battery cover.
Charge the Battery
Follow these instructions to charge your device's battery using the included
AC adapter. Battery Charging Cautions
Charging Conditions: Under low temperatures charging performance decreases. Charge in
temperatures between 5°C ~ 35°C. Do not charge in places where there is high humidity. USB
charging may be unavailable depending on Wi-Fi router temperature.
Use Supplied Accessories: Always use the supplied AC adapter.
Precaution for Extended Use: Your device may become hot when used for a long time or while
charging, especially in high temperatures. Prolonged contact with skin may cause low-temperature
burn injuries.
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The R872 and AC Adapter Becoming Warm or Hot: Your device and the AC adapter may become
warm while charging. This is not a malfunction. However, stop using them immediately if they become
extremely hot; this could indicate a malfunction.
Charge Using the AC Adapter
Use the supplied AC adapter.
1. Plug the AC adapter into an electrical outlet.
The indicator light on the power button illuminates red when charging starts. The light
turns green when the battery is fully charged. Fully charging a battery may take up to
three hours.
2. After charging, disconnect the device from the charger.
Unplug the AC adapter from the outlet, and remove the micro USB connector from the device.
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Turn Your Device On and Off
The instructions below explain how to turn your device on and off, or to restart your device if it cannot be
powered on and off using the Power button .
Turn Your Device On
■ Press and hold the Power button until the device displays "Welcome".
Turn Your Device Off
Press and hold the Power button until the device displays "Goodbye".
Restart Your Device
If your device will not turn on or off using the Power button, remove and re-insert the battery (see the
section "Inserting / Removing the Battery"), then press and hold the power button again.
Note: Restarting your device does not reset the device settings.
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Connect with Wi-Fi (WLAN)
The following topics outline basic features and operations of your device's Wi-Fi (WLAN) connections,
including connecting with various OS and device types.
Wi-Fi (WLAN) Overview
Below are some basics of your device’s Wi-Fi (WLAN) function.
Wi-Fi (WLAN) Information
● Advanced Settings: Change your devices Wi-Fi (WLAN) settings as required. See Wi-Fi Basic
Settings
● Simultaneous Connection: Use your device to connect up to 10 Wi-Fi devices simultaneously.
● Automatic Updates for Optimizing Wi-Fi Connection: When connected by Wi-Fi, connection
optimizing settings may be automatically received and updated.
Wi-Fi (WLAN) Usage Cautions
For added security, it is recommended that you change the default Wi-Fi network name (SSID) and
Wi-Fi password after setting up your device.
Wi-Fi (WLAN) Overview
● Your device supports IEEE 802.11 b/g/n standards. Connect Wi-Fi devices (PC, game console,
etc.) via Wi-Fi for wireless data transfers.
Activate Wi-Fi (WLAN) Function
Follow the instructions below to activate your device's Wi-Fi function and connect to the Internet via an
available 4G LTE connection. Use the Web UI to select a network.
Press and hold the Power button until the device displays “Welcome”.
Your device's Wi-Fi function activates and automatically connects to the Internet.
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Connect Windows PCs with Wi-Fi
The following topics describe how to connect your device with various versions of Windows PCs via Wi-Fi.
Connect Windows PCs to your device with Wi-Fi.
1. Press and hold the Power button to power on your R872.
Your device's Wi-Fi function activates and automatically connects to the Internet.
2. Activate your PC's Wi-Fi function.
The operations depicted are based on Window 10.
For other Window versions, consult your PC's operation manual for details on activating Wi-Fi.
3. On your PC, select WLAN icon
Select your device's Wi-Fi Name (SSID) from the list, and click Connect.
4. Enter the Wi-Fi password.
The PC connects to your device. The connected status icon on your device will show an
additional device has been connected.
Connect Mac Computers with Wi-Fi
Follow the instructions below to connect a Mac computer to your device via Wi-Fi.
Note: The operations depicted are based on Mac OS X 10.10.5
1. Press and hold the Power button to power on your R872.
Your device's Wi-Fi function activates and automatically connects to the Internet.
2. On your Mac, in the Apple menu, click System Preferences… > Network.
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3. Click Wi-Fi > Turn Wi-Fi On.
Your computer's Wi-Fi function activates.
4. Select your R872's Wi-Fi Name (SSID) from the Network Name pull-down list.
5. Enter the Wi-Fi password in the Password field, check Remember this network, and then click Join.
The computer connects to your device. The connected status icon on your device will
show an additional device has been connected.
Connect iOS devices (iPhone/iPod Touch/iPad)
The following topics outline how to connect your iPhone, iPod Touch, or iPad to your device via Wi-Fi.
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1. Press and hold the Power button to power on your R872..
Your device's Wi-Fi function activates and automatically connects to the Internet.
2. Select Settings > Wi-Fi.
3. Select Turn on Wi-Fi.
The iPhone or iPod Touch's Wi-Fi function activates.
4. In the Choose a Network list, tap your R872's Wi-Fi Name (SSID).
5. Enter the Wi-Fi password and then tap Join.
The iPhone or iPod Touch connects to your device. The connected status icon on your
device will show an additional device has been connected.
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Connect an Android™ Device
You can share your device's connection with compatible Android devices, such as wireless phones,
tablets, and Chromebook computers.
1. Press and hold the Power button to power on your R872.
Your device's Wi-Fi function activates and automatically connects to the Internet.
2. On your Android device, from home, select Menu > Settings.
3. Tap or click Wi-Fi.
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The Wi-Fi settings menu appears.
4. Tap or click the Wi-Fi slider to turn Wi-Fi on.
Wi-Fi is enabled on the Android device.
5. Tap or click your R872's Wi-Fi Name (SSID) from the list, and tap Connect
6. Enter the Wi-Fi password and then tap or click Connect.
The Android device connects to your mobile broadband device. The connected status
icon on your device will show an additional device has been connected.
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Hotspot Settings
The following topics provide an overview of items you can change using the device settings menu
accessed through the Web UI.
Launch the Web UI page
Use the device Web UI in a browser to check or change your R872 settings from a device connected via
Wi-Fi.
1. Connect your R872 to an external device via a Wi-Fi connection.
2. Launch a browser and access the Web UI via http://my.hotspot
3. The Web UI launches and displays the main window.
4. Log In with the Admin Password.
Admin Log in
Accessing other menus from the home screen requires admin log in.
Click “Log in” on the upper right corner of the main screen to log in. (Clicking other menus on the main
screen will prompt the log in page as well.)
Enter the password and click the “Login” button.
The default password is "password". It's recommended to change the password for your security.
Incorrect passwords are tried 5th times, access will be suspended while 3 minutes.
■ From the device LCD, You can view Admin Password
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Home
Check current status of network connection and data usage on the Home page.
■ From the Web UI, click the Home tab.
Connection
The Connection Status display Network Status, LTE Status, Connection time, current Data Used and
Connect control button. Also Wi-Fi connected devices name.
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Connected Devices
The Connected Devices tab lets you confirm the names and MAC addresses of devices currently
connected to your device and set access permissions.
Check the Connected Devices
■ From the Web UI, click Connected Devices > Connected to display the list of connected
devices.
From the device LCD, You can view Wi-Fi enabled devices currently connected to your Hotspot
on the display
Edit the Connected Device
1. Click the Edit button. A page opens allowing you to edit a Main Wi-Fi Devices.
2. You can change a devices name on the Main Wi-Fi Devices.
3. To save, click the OK button
Set Access Permissions
Control user's ability to access main or guest Wi-Fi. Changing this status will immediately update the
status of devices listed ability to access Wi-Fi from this device, even if they have the password.
1. From the Web UI, click Connected Devices > Access Permissions.
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2. Select an access status and then click Save Changes.
Add Permitted Devices
The Access Permissions menu allows you to restrict access only to specific users, instead of anyone who
enters the password. To restrict access in this manner, you need to add permitted users from the menu.
3. From the Access Permissions menu, select Allow only users on Permitted list.
The Add Devices option will appear onscreen.
4. Click > next to Add Devices to open the Add Devices menu, and then click Add More.
5. Enter a Friendly Name (optional) and the MAC address of the permitted device.
A sample MAC address might be 00:1D:0F:10:2D:D9.
6. Click Add More to add more permitted devices.
7. When you are finished adding permitted devices, click Save Changes.
Access to your device will be restricted to the devices in your list.
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Settings
Set your device options, including Wi-Fi, Mobile Network, Device and Advance Router.
Wi-Fi Basic Settings
Set the basic Wi-Fi settings for your device.
These advanced settings should only be changed for specific circumstances. Changes to the
advanced settings could result in loss of Wi-Fi connection with your devices. Consult your devices’
manuals for Wi-Fi specifications.
■ From the Web UI, click Settings > Wi-Fi > Basic to display the basic wireless network
parameters.
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Multi SSID: Select ON if you like to set up a separate guest Wi-Fi network. Your R872 will
broadcast two Wi-Fi Names.
If ON is selected for Multi SSID, Guest Wi-Fi menu will appears below Main Wi-Fi part.
And Main Wi-Fi shared Maximum Connections with Guest Wi-Fi. And selected Off, Guest
Wi-Fi menu will disappears.
Wi-Fi Name: Service Set Identifier (SSID). To change it, enter a string less than 32
characters as the name for your wireless local area network (WLAN).
Wi-Fi Password: To change, enter the new Wi-Fi password. The password needs to be at
least 8 characters long.
Authentication Method: Use this setting to select the desired type of Wi-Fi security used to
encrypt the wireless network. WPA2 is the latest and most secure method and should be
used whenever possible..
Open : Authentication and encryption won't be performed. There are risks that private
info will be intercepted or network will be used by unauthorized individuals
SHARED : Authentication via Shared Key protocol.
WPA2-PSK : WPA-PSK is the securer version of WPA with implementation of the
802.11i standard.
WPA-PSK/WPA2-PSK : Apply both the WPA-PSK and WPA2-PSK scheme.
Encryption Method: Use this setting to select the desired type of Encryption Method used to
encrypt the wireless network Advanced Encryption Standard (AES) is the latest and most
secure encrypt the wireless network. Advanced Encryption Standard (AES) is the latest and
most secure option and should be used whenever possible..
Maximum Connections: Choose the maximum number of the devices which connect to your
device simultaneously.
Display Wi-Fi Name: If ON is selected, the Wi-Fi Name will be displayed on your R872
device display menu.
Display Wi-Fi Password: If ON is selected, the Wi-Fi password will be displayed on your
R872 device display menu.
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Save Changes: Select your desired setting from the Authentication, Wi-Fi password and/or
available Wi-Fi connections drop down menu(s) and click Save Changes whenever you make
a change to save the new setting.
Wi-Fi Settings Reset: Click the Reset button to reset all Wi-Fi settings to the default.
Wi-Fi Advanced Settings
1. From the Web UI, click Settings > Wi-Fi > Advanced.
802.11 Mode: Use this setting to change the Wi-Fi mode. The wireless network technology
used. 802.11g+ 802.11b + 802.11n is most compatible, allowing both 802.11b,802.11g,and
802.11n devices to connect to the wireless network..
2. Click Save Changes to save your settings.
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Mobile Settings
1. From the Web UI, click Settings > Mobile Network > Mobile Settings. The Mobile Settings page is
shown in the following figure.
Cellular data: Turn Cellular data on or off. Turn it OFF to prevent all Internet traffic from
using the mobile broadband connection.
Auto Connect: Turn Auto Connect on or off. And select connection mode with your plan.
Roaming: Turn Roaming on or off.
2. Click Save Changes to save your settings.
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APN
■ From the Web UI, click Settings > Mobile Network > APN. The default APN parameters are
shown in the following figure. You can use the default APN to connect to the Internet. You can
also add new APNs.
■ To add a new APN, follow the steps below:
1. Click Add to access the following page.
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2. Enter the related parameters as described in the following table.
Parameters
Description
Name
Type the profile name.
APN
Type the APN string.
User name
User name is used to obtain authentication from the ISP when the
connection is established.
Password
Password is used to obtain authentication from the ISP when the
connection is established.
Authentication
Password Authentication Protocol (PAP) provides a simple method
without encryption for the peer to establish its identity using a 2-way
handshake. Challenge-Handshake Authentication Protocol (CHAP) is
used to periodically verify the identity of the peer using a 3-way
handshake.
PDP Type
PDP type is used to obtain IP address type from the ISP when the
connection is established. IPv4v6 is used to get both IPv4 and IPv6.
IPv4 or IPv6 is used to get each type only.
3. Click Save to add the new APN.
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■ Additional APN Options
■ To activate the new APN, check the circle in front of it and then click Save Changes.
■ To edit the new APN, click Edit, change the settings, and then click Save.
■ To delete the new APN, click Delete.
Note: The default APN cannot be edited or deleted.
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SIM
■ From the Web UI, click Settings > Mobile Network > SIM. The SIM PIN lock is disabled by
default. You can enable it by entering SIM PIN.
■ Enter the SIM PIN and press “Save Changes”. The SIM Status will be changed to Enabled. Once
the SIM PIN Lock is enabled, you need to enter SIM PIN to connect to the mobile broadband
network each time you power on your R872.
Note: If you enter the wrong SIM PIN three times, your SIM will be disabled permanently until you
enter the PUK code from your service provider.
Advanced
■ From the Web UI, click Settings > Mobile Network > Advanced to set the mobile network
advanced settings on this interface.
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Factory Reset: Click Factory Reset to reset the modem to the factory default value.
Device
The Device settings menu lets you set display brightness, manage account password, update software,
back up, restore and check system log.
Preferences
1. From the Web UI, click Settings > Device > Preferences. You can set the display timeout on this
page.
Display Timeout: Select a timeout time from the drop-down list. Your R872 display turns off
after this timeout period if there is no menu button action.
Data Usage: If you set maximum packet bytes that you want, maximum bytes of usage is
changed in home page.
2. Click Save Changes to save your settings.
Web Interface
1. From the Web UI, click Settings > Device > Web Interface. You can manage your Web UI admin
password on this page.
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Display Password: If ON is selected, the Web Interface admin password is displayed on
your R872 device display menu.
Change Password
o Current Password: Enter the current password.
o New Password: Enter the new password.
o Confirm New Password: Enter the new password again.
2. Click Save Changes to save your settings.
Software Update
1. From the Web UI, click Settings > Device > Software Update. You can update the software on this
page.
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2. Read the onscreen options and click the update you would like to initiate.
Upload Software: If you have a new software file provided by your service provider, you can
select the file and update your R872 manually by pressing Update Software button.
Backup and Restore
■ From the Web UI, click Settings > Device > Backup and Restore to access menus to back up
your device settings to your computer, restore from the backup and restore your device to its
factory default settings.
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To back up your device settings to your computer, follow the steps below:
1. Click Back Up Now.
2. Click Save on the pop-up window.
3. Choose a location on your computer to save the backup file.
4. Click Save.
To restore from the backup, follow the steps below:
1. Click Choose File to select the backup file in your computer.
2. Click Restore now.
To restore your device to its factory default settings, follow the steps below:
1. Click Restore factory default.
2. Click Yes to confirm the command.
System Logs
■ From the Web UI, click Settings > Device > System logs, and then click Download logs to
download the system logs on this page.
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Note: System logs are used for engineering purposes by your service provider. Keep it OFF during
regular usage of your device.
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Advanced Router
LAN Settings
1. From the Web UI, click Settings > Advanced Router > LAN Settings to display the router
information shown in the following figure.
IP Address: IP address for Web User Interface.
Subnet Mask: Subnet mask for the IP address.
VPN passthrough: VPN passthrough must be enabled if you want to allow VPN tunnels to
pass through your device’s firewall.
DHCP Server: Enable or disable DHCP Server function.
DHCP IP Range: Allocate begin and end IP address for IP Range.
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DHCP Lease Time: Define how long the leased IP address will be expired. The new IP
address will be relocated after the IP address is expired.
DNS manual mode: Turn DNS manual mode on or off.
NAT Timer: Set TCP NAT time.
2. Click Save Changes to save your settings.
Firewall
1. From the Web UI, click Settings > Advanced Router > Firewall. You may set up firewall rules to
protect your network from virus and malicious activity on the Internet.
■ IP Address Filtering
To set IP Address Filtering rules, follow the steps below:
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① Turn on the Firewall Switch.
② Turn on the IP Address Filtering.
③ Click Add.
④ Enter the related parameters as described in the following table.
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Parameters
Description
Name
Enter a name for the rule.
WAN IP address
Enter the WAN IP address.
WAN port
Set the WAN port.
Protocol
Set which protocol will be used for filtering.
Status
Set how to handle the packet if it matches with the rule.
⑤ Click Save Changes to add the new filtering rule.
■ Portmapping
To set portmapping rules, follow the steps below:
① Turn on the Firewall Switch
② Turn on the Portmapping.
③ Click Add
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④ Enter the related parameters as described in the following table.
Parameters
Description
Name
Enter a name for the rule.
WAN port
Set the WAN port.
LAN IP address
Enter the LAN IP address.
LAN port
Set the LAN port.
Protocol
Set which protocol will be used for filtering.
Status
Set how to handle the packet if it matches with the rule.
2. Click Save Changes to save your settings.
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About
Show your device's connection information, firmware information, WWAN information, Wi-Fi details and
device information.
■ From the Web UI main screen, Click the About tab to view the available information.
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Support Tab
Obtain support information on this interface.
■ From the Web UI main screen, click the Support tab to view the available options.
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Appendix
The following topics cover items such as troubleshooting, device specifications, applicable warranty and
service information, customer service contacts, and applicable trademark and copyright notices.
Troubleshooting
When properly installed, your device is highly reliable product. If you are having problems, consult this list
of common problems and their solutions.
Problems and Solutions
No service is available, or, I get a "No Services" message.
Reorient your device. Inside of a building or near a structure that maybe blocking the signal,
change the position or location of the device. For example, try moving your device close to a
window.
You are outside the service coverage area, or there may be a problem with your account.
From device LCD
The device has no power, or the LED indicator does not come on when the power button is
pressed.
Make sure the battery is properly seated in the device.
Make sure the battery is fully charged. Plug in the AC charger for at least four hours.
I forgot my password.
Reset the device to factory defaults using the master reset button. Hold the button down for
three seconds to reset your router hardware and for three seconds to reset both your router
hardware and your device software. (Check the master reset button on Parts and Functions >
Device Layout)
You can also connect your device to an electrical outlet using the AC adapter and go to the
operating system (http://my.hotspot) to view your security code.
I cannot connect to my device.
Make sure your Windows Wi-Fi adapter/Mac Wi-FI is turned on.
(Refer to your computer’s Help if you need assistance.)
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Open your wireless network connection list:
1. Windows: Right-click icon and select View Available Networks.
– Or –
Mac: Pull down list from Wi-Fi icon.
2. Windows: Click Connect.
– Or –
Mac: Select the network name.
3. When your device is connected to the network, the Wi-Fi connected device icon displayed
on LCD Screen.
My network does not appear in the wireless network list.
Verify that your device’s LCD doesn't display Wi-Fi connected device icon.
Windows: Click Refresh Network List on the left side of the Wireless Network Connection
screen. If that does not work you can try the following:
1. Open Network Connections.
2. Right-click Wireless Network Connection and select Properties.
3. Click the Wireless Networks tab.
4. Delete any unused wireless connections from the Preferred Networks list and click OK.
5. Restart your computer.
Mac: Click the AirPort icon and select Turn Wi-Fi Off. Then click it again and select Turn Wi-
Fi On.
I see the network name but cannot connect to my device.
Check the Wi-Fi Name, Wi-Fi Password in your connection profile. If any of these are
incorrect, you will not be able to connect to the network
How do I disconnect from the network?
1. Open your device’s landing page.
2. Log in as the administrator if you have not already done so.
3. Click Disconnect.
How can I find out how many users are connected to my device?
48
See the device's LCD. The number of clients (users) currently connected to your device is in
the Wi-Fi connected device icon at the top of the LCD. You can also see the number of
clients currently connected on the Connected Devices page on Web UI.
Where can I find information about Internet connectivity and my Wi-Fi setup?
Open the Settings page on Web UI.
How do I check the model number and firmware versions of my device?
Open the About page on Web UI.
How can I check the battery level of my device?
From the Web UI: Open the About. You can find Device sector, there are Battery Charge
Level.
On the device: Battery icon displayed at the top of the LCD Screen,
How do I check the available space on the Nano-SIM card?
Open the Web UI. Open Settings > Mobile Network > SIM page and see the SIM Card
status information.
How do I turn off my device?
Press and hold the power button for three seconds until the LCD turns off. Your device is
connected to the AC adapter and being charged.
What is the default administrative/login password?
password
How do I access information on the Wi-Fi network and Wi-Fi clients?
Open the WebUI and choose Settings > Wi-Fi > Basic and see the current Wi-Fi Network
and Wi-Fi Clients information.
I am having trouble connecting to my office VPN.
Open the WebUI and choose Settings > Advanced Router > LAN Settings. Select the VPN
Passthrough ON checkbox and click Save Changes.
Using the Factory reset button
Your device comes with a factory reset button that allows you to return it to its factory default
state.
The factory reset button is accessed through an opening labeled “RESET” on the back cover
of the device. You need a paperclip or similar object to press the button.
Note: To reset both the router hardware and the device software to the original factory settings:
1. Make sure your device is powered on.
49
2. Remove the back cover and locate the opening on the back of the device labeled “RESET.”
3. Insert a paper clip in to the hole and hold the button down for three seconds until the displayed
"Factory Reset Restarting...".
Your list of wireless networks will now show the original default network when you first
configured your device.
Connect to your device again and reconfigure it. You will need to use the original password
(“password”) to complete the setup and assign a new unique password.
Specifications
The following tables list the specifications for the mobile broadband device, the AC charger, and the
materials.
Mobile Broadband Device Specifications
Item
Description
Model name
R872 Mobile Hotspot
Dimensions1
12.5mm (H) x 90.1mm (W) x 67mm (D)
Weight
97g
Interface
Web UI
Power consumption
Normal state: 1.26 Watts
Max state : 2.52 Watts
Operating system
Linux OS
Frequency
LTE B13
DL: 746 ~ 756 MHz UL: 777 ~ 787 MHz
CDMA BC0
DL: 869 ~ 894 MHz UL: 824 ~ 849 MHz
CDMA BC1
DL: 1930 ~ 1990 MHz UL: 1850 ~ 1910 MHz
WIFI(B/G/N)
2412MHz ~ 2462MHz
50
Item
Description
Compatible networks
LTE category 4 / Wi-Fi IEEE802.11 b/g/n
Charging time2
4 hours 20 minutes
Continuous standby time3
26 hours
Continuous communication time3
6 hours @ Tx pwr 10dBm
Communication speed
LTE category 4
DL : 150Mbps
UP : 50Mbps
1 Approximate values
2 Varies by ambient temperature, battery usage, etc.
3 Varies by environment, signal conditions, etc.
AC Charger Specifications
Item
Description
Rated input voltage
100-240Vac
Operating range
90-264Vac
Rated input frequency
50/60Hz +/- 3Hz
Nominal dc output voltage
+5.0V (±5%)
Rating load current
1.0A
Materials Specifications
Parts
Materials/Finishing
A cover
PC(Black),SF coating
B cover
PC(Black)
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Parts
Materials/Finishing
Battery cover
PC(Black),SF coating
A deco
PC(Black),UV(Gloss 80%)
Power key
PC(Milky White),Spray(Black),UV(Gloss 80%)
LCD Bracket
PC(Black)
Rubber feet
Silicon(Black)
Warranty and Service
The following topics outline your device's warranty and service information.
Warranty
Your device purchase includes Warranty.
● Confirm shop name and purchase date.
● Read contents of Warranty and keep it in a safe place.
● Check warranty period in the Warranty.
Services
Before submitting your device for repairs, contact Customer Service or General Information; be prepared
to describe problem in detail.
● During the warranty period, repairs will be made under the terms and conditions described in the
Warranty.
● After the warranty period, repairs will be upon request; if said repairs can be made, you will be
charged for them.
Customer Service
For mobile broadband device or service information, call general information. For repairs, call customer
assistance.
C Spire Customer Service
You can reach C Spire Customer Service online or by calling.
● Sign in to your account at http://www.cspire.com/cms/wireless/my-cspire/
● Call 1-855-CSPIRES (277-4735)
52
Trademarks and Copyrights
The names of companies, products, and services used in this guide are registered trademarks or
trademarks of the respective companies.
● Franklin Wireless logo is trademarks or registered trademarks of Franklin Wireless Corporation in
US. Copyright © 2016 Franklin Wireless Corporation. All rights reserved.
53
Safety and Notices
The following topics address important safety precautions, general notes, and required RF exposure
information for your mobile broadband device.
Safety Precautions
The following topics outline important safety precautions that must be observed when using your device.
Important Notice
Due to the nature of wireless communications, transmission and reception of data can never be
guaranteed. Data may be delayed, corrupted (i.e., have errors) or be totally lost. Although significant
delays or losses of data are rare when wireless devices such as the Pocket Wi-Fi are used in a normal
manner with a well-constructed network, your device should not be used in situations where failure to
transmit or receive data could result in damage of any kind to the user or any other party, including but
not limited to personal injury, death, or loss of property. C Spire accepts no responsibility for damages of
any kind resulting from delays or errors in data transmitted or received using your device, or for failure of
your device to transmit or receive such data.
Safety and Hazards
Do not operate your device under the following conditions.
● In areas where blasting is in progress
● Where explosive atmospheres may be present
● Near medical equipment
● Near life support equipment, or any equipment that may be susceptible to any form of radio
interference.
In such areas, your device MUST BE POWERED OFF. Your device can transmit signals that could
interfere with this equipment.
Do not operate your device in any aircraft, whether the aircraft is on the ground or in flight. In aircraft, your
device MUST BE POWERED OFF. When operating, your device can transmit signals that could interfere
with various onboard systems.
Note: Some airlines may permit the use of cellular phones while the aircraft is on the ground and the door
is open. Your device may be used at this time.
The driver or operator of any vehicle should not operate the device while in control of a vehicle. Doing so
will detract from the driver or operator’s control and operation of that vehicle. In some jurisdictions,
operating such communications devices while in control of a vehicle is an offense.
54
Proper Battery Use and Disposal
Follow these guidelines to ensure safe and responsible battery use.
● Do not open, disassemble, puncture, crush, bend, or shred.
● Do not expose to water or other liquids, fire, explosion, or other hazards.
● Use the battery only in the Pocket Wi-Fi.
● If using with a charger, use only the AC charger supplied with your device.
● Do not short circuit the battery.
● When replacing a battery, use the same model of battery that was supplied with your device.
● Follow local regulations when disposing of a used battery.
● Avoid dropping your device or the battery. If dropped and you suspect damage, take it to a
service center for inspection.
● Battery usage by children should be supervised.
Note: Improper battery use may result in a fire, explosion, or other hazard.
55
Index
Android Device
Connect Wi-Fi, 20
Battery
Charge, 13
Install, 12
Customer Service, 52
Data Transfer Speed, 8
Device Layout (illustration), 6
Home Screen, 7
Mac
Connect Wi-Fi, 17
Network Name, 5
Operating System, 4
OS, 4
Package Contents, 4
Power Key, 7
Power Off, 15
Power On, 15
Safety Precautions, 53
Security Key, 5
Services, 52
Settings, 22
SIM Card, 9
Insert, 10
Specifications
AC charger, 51
Materials, 51
Mobile broadband device, 49
SSID, 5
Status Bar Icons, 8
Transfer Speed, 8
Troubleshooting, 46
Turn Device Off, 15
Turn Device On, 15
USIM Card, 9
Insert, 10
Warranty, 51
Wi-Fi
Activate, 16
Connect Mac, 17
Overview, 16
Wi-Fi Network Name, 5
WLAN
Activate, 16
Overview, 16

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