HP User's Guide Design Jet 2000/2500 Bpp02514

DesignJet 2500 bpp02514

User Manual: HP HP DesignJet 2000/2500 - User's Guide

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C4704A/C4703A
HP DesignJet 2500/2000CP Printer
Users Guide
Printed in Europe
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licensed trademarks of Pantone.
Inc. PANTONE®1 Colors
generated by the HP DesignJet
2000CP/2500CP printers are
four-color process simulations
and may not match PANTONE-
identified solid color standards.
Use current PANTONE Color
Reference Manuals for accurate
color. PANTONE Color
simulations are only obtainable
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HP DesignJet Printers - Year 2000 Compliance
=
================================
All HP DesignJet printer products including all
the HP software, hardware, firmware and
accessories for the HP DesignJet printers are
Year 2000 Compliant. HP DesignJet printers will
function with all the reliability and quality
associated with Hewlett-Packard as the transition
is made into the 21st century.
“Year 2000 Compliant Products” are products able to accurately process date
data (including, but not limited to, calculating, comparing and sequencing
dates, from, into and between the twentieth and twenty-first centuries,
including leap year calculations, when used in accordance with its product
documentation, and provided all other products used in combination with the
product properly exchange data with it.
HP has made every effort to ensure the accuracy of out product testing.
However, because each customer’s enviroment is different from HP’s lab-
oratory test enviroment, it is the customer’s responsibility to validate the
Year 2000 readiness of these products in their own enviroment. Therefore,
information about the Year 2000 staus of HP products is provided “as is”
without warranties of any kind.
HP makes no representation or warranty respecting the accuracy or reliability
of information about non-HP products. Such information, if any, was
provided by the manufacturers of those products and customers are urged to
contact the manufacturer directly to verify Year 2000 readiness.
For further information on how HP is preparing for the approaching
millenium visit the HP Year 2000 Program web site:
http://www.hp.com/year2000/
1
Users Guide
HP DesignJet 2500CP/
2000CP Printer
C4704-90241 English
Finding Information
ii
Finding Information
This User’s Guide contains:
nA comprehensive explanation of all the printer’s features and specific
information directly associated with the HP DesignJet CP Ink System (Imaging
ink)
nSpecific information directly associated with the HP DesignJet CP Ink System
UV (UV Pigmented ink)
nInformation on using the Take Up Reel.
The Assembly Instructions contain:
Step by step instructions for unpacking the printer and installing the Legs.
The Take Up Reel Setup and Assembly Instructions contain
Step by step instructions for installing and setting up the Take Up Reel.
The Setup Guide contains:
nDetailed information on setting up your printer for the first time, including:
initial installation of the ink system components
– loading media
connecting your printer to a computer or network
setting up your printer software
The Quick Reference Guide contains:
nInformation that you are most likely to need at the printer on a
day–by–day basis, such as how to navigate through the front-panel menu, load
media, and replace ink systems.
CD-Rom
When this symbol is displayed it indicates that there is video footage available
which gives you more information on the subject. Refer to the CD “Installing and
using HP DesignJet Printers” or “A Users Introduction” which is only in English.
Finding Information
iii
Where to find the most commonly needed information
To find how to … Go to …
Install the printer ÏThe Setup Guide.
Connect the printer ÏThe Setup Guide.
Choose media ÏPage 3-2, Choosing Media in this guide.
Load media ÏPage 3-13, Loading Roll Media in this guide or the quick
reference guide.
Load the Take Up Reel ÏPage 3-19, Loading Media onto the Take Up Reel accessory
Replace ink system components ÏPage 4-11, Removing and Replacing Ink Systems in this guide.
See the printers current configuration ÏPage 8-5, Viewing the Current Configuration of the Front-
Panel Settings.
Turning on the Take up Reel ÏPage 8-12, Turning on the Take Up Reel
Make selections in the front-panel menu ÏPage 2-14, Navigating the Menu System.
Clear a media jam ÏPage 11-44, Clearing a Media Jam
Solve image quality problems ÏPage 11-5, Solving Image-Quality Problems
How to Solve Ink System Problems ÏPage 11-31, Solving Ink System Problems
Interpret a front-panel message ÏChapter 12, Front-Panel Messages.
Order accessories ÏPage 13-18, Ordering Accessories
To find any other information Go to the index at the back of this manual.
Table of Contents
iv
Table of Contents
Welcome 1-1
A Five-Minute Guide To Your Printer 1-2
Your Printer’s Main Features 1-2
Connections 1-7
Memory 1-7
Software Applications and Drivers 1-8
Front View of Printer 1-9
Rear View of printer 1-10
Using the Front Panel 2-1
The Front Panel 2-2
Standby Mode 2-6
Printing the Current Configuration 2-7
Entering the Menu System 2-8
Printing the Menus 2-9
Printing Other Internal Prints 2-12
Navigating the Menu System 2-14
Menu Graphics Used in This Manual 2-15
Navigation Examples 2-16
Selecting the Full Menu Mode 2-16
Changing the Color Calibration Setting in the Image Quality Menu 2-18
Changing the Merge Setting in HP-GL/2 Settings 2-21
Changing Margins 2-24
Changing the Drying Time 2-26
Other Types of Front-Panel Display Information 2-28
Working with Media 3-1
Choosing Media 3-2
Some Important Points about Media Types 3-3
Supported Media Types 3-4
Using the Ink System UV Outside 3-5
Laminating the Media after Printing 3-5
Applying the Overlaminate to a Finished Print 3-5
Installing the Final Print 3-6
Media Types 3-8
HP Commercial Names of Media Types 3-8
Table of Contents
v
Physical Characteristics of Media Types 3-9
Combinations of Media Type and Print Quality 3-10
Using Coated Paper and Heavy Coated Paper with Normal Mode 3-11
Handling Your Media 3-12
Loading Roll Media 3-13
Loading Media onto the Take Up Reel accessory 3-19
Unloading Media from the Take Up Reel accessory 3-26
Removing a Roll from the Printer 3-30
Installing a New Roll into the Printer 3-32
Changing the Core Tube on the Take Up Reel 3-35
Loading sheet media 3-39
Unloading Sheet Media 3-42
Compensating for Badly Cut Media 3-27
Adjusting Skew Tolerance 3-27
Drying time (With a Take Up Reel) 3-44
Drying Time (Without a Take Up Reel) 3-46
Working with Ink Systems 4-1
About the Ink System 4-2
The HP DesignJet CP Ink Systems 4-2
Main Features of the HP DesignJet CP Ink System 4-2
What is an Ink System? 4-3
How to Identify the HP DesignJet CP Ink System UV Components 4-4
Identifying the Ink System in the Printer 4-4
When Does the Ink System Refill the Printheads? 4-5
Obtaining Optimum Refill Performance using non-HP media. 4-6
Refilling the Printheads from the Front Panel 4-8
How big a print can I make without a refill? 4-8
Monitoring the Ink Level 4-9
When should I Replace an Ink System? 4-10
Removing and Replacing Ink Systems 4-11
Working with multiple Ink Systems 4-12
Handle Ink Systems with Care 4-12
Replace the Ink System 4-13
After replacing the Ink System 4-23
Removing and Storing Partially Used Ink Systems 4-24
Handle the Ink Systems with Care 4-24
Storing the Ink System in the HP DesignJet CP Ink System Storage Container 4-25
Removing the Ink System from the HP DesignJet CP Ink System Storage
Container 4-29
Table of Contents
vi
Controlling the Page Format 5-1
Page Format 5-2
Do You Need to Adjust the Page Size in the Front Panel? 5-4
Adjusting the Page Size in the Front Panel 5-5
Page Size and Clipped Images 5-7
Page Size and Nesting (Roll Media Only) 5-7
Page Size and Accuracy 5-8
Page Size Using the HP DesignJet CP UV Ink System 5-10
Selecting the Ink Emulation Mode 5-11
Adjusting Margins for Roll and Sheet Media 5-12
Margins and Automatic Cutting 5-14
Print Margins using the HP DesignJet CP UV Ink System 5-14
Rotating an Image 5-15
Rotating an Image from the Front Panel 5-15
What is Rotated? 5-16
How Does Rotate Interact with Your Software? 5-17
Printing a Mirror Image 5-19
Changing the Scale of a Printed Image 5-20
Controlling the Overall appearance of a Print 6-1
Ways of Controlling the Print’s Appearance 6-2
Changing Pen Widths and Colors Using the Internal Palettes 6-3
To Select a Palette 6-4
Viewing Current Config. Settings 6-5
Viewing the Colors Available For a Palette 6-6
To Change the Palette Settings 6-7
Changing the Treatment of Overlapping Lines
(Merge) 6-9
Printing Color Images in Monochrome 6-10
Switching between Color and Monochrome 6-11
Printing Speeds and Print Quality 6-12
Print quality settings 6-14
Changing the print quality 6-16
Managing Your Prints 7-1
Managing Pages Currently being Printed or Drying 7-2
Cancelling a Page 7-2
Cutting a Page before Drying is Complete
(Roll Media Only) 7-3
Table of Contents
vii
Pausing while Printing a Series of Pages 7-4
Managing Pages not yet Printed (the Queue) 7-5
What is the Queue? 7-5
Starting to Print a File that is Waiting for a Time-out 7-7
Identifying a Job in the Queue 7-8
Viewing the Size of a Page in the Queue
(Non-Postscript) 7-8
Prioritizing a Job in the Queue 7-9
Deleting a Job from the Queue 7-9
Making Copies of a Job in the Queue 7-10
Avoiding Media Waste by Nesting Pages 7-11
When Does the Printer Try to Nest Pages? 7-13
Which Pages Qualify for Nesting? 7-13
Which Pages Cannot be Rotated? 7-13
Turning Nesting On or Off and Choosing the Nesting Method 7-14
What Happens to Nesting if You Turn Queueing Off? 7-14
How Long does the Printer Wait for Another File? 7-15
Getting the Best from Nesting (Nesting and Margins) 7-16
Nesting and the Rotate Feature 7-16
Reconfiguring Your Printer 8-1
Viewing the Current Overall Configuration of the Printer 8-2
Viewing the Current Configuration of the Front-Panel Settings 8-5
To Change the Front-Panel Settings 8-5
Recalibrating the Printer for Accuracy 8-6
When to Recalibrate the Printer 8-6
To Recalibrate the Printer 8-6
To Restore the Factory’s Calibration 8-7
Changing the Graphics Language 8-8
To Change the Graphics Language Setting 8-8
Graphics Language and Networks 8-9
Changing the Interface Settings 8-10
To Change the I/O Time-out Setting 8-10
Upgrading Your Printer with More Memory 8-11
Turning on the Take Up Reel 8-12
Controlling Image Quality 9-1
Selecting the Ink Emulation Mode 9-2
Calibrating the Color Output 9-3
Table of Contents
viii
Comparing Color Output between Imaging and UV Ink Systems 9-3
Performing a Image Quality Test 9-4
Servicing the Printheads 9-5
Aligning Printheads 9-5
Refilling Printheads 9-5
Checking Printheads 9-6
Media Test Print 9-7
How to perform the Media Test Print 9-8
Changing the Print Quality when Media is Already Loaded 9-10
Maintaining Your Printer 10-1
Cleaning the Printer 10-2
Cleaning the Printer Exterior and Inside the Doors 10-2
Lens Maintenance 10-3
Replacing the Lens Cover 10-4
Normal Printer Use 10-6
Storing and Moving Your Printer 10-7
Selecting Transport Mode 10-7
Removing the Printheads 10-8
Removing the Printhead Cleaners 10-9
Removing the Ink Cartridges 10-11
Switching off and Disconnecting the Printer 10-13
Troubleshooting 11-1
A Note About Troubleshooting 11-2
Where to Find Help in Solving Problems 11-3
Finding the Source of Your Problem 11-4
Solving Image-Quality Problems 11-5
How to Proceed with the Image Quality Print Diagnosis 11-5
If the Color is Not as Expected 11-6
Some General Information About the Image Quality Test 11-7
Identifying the Printhead Components 11-7
How to Use the Image Quality Print 11-8
Printing the Image Quality Print 11-8
Analyzing the Image Quality Test Results 11-10
Solving the Problems 11-11
No Printing Defects Found in the Image Quality Print 11-22
Solving Color Accuracy problems 11-23
Color Consistency problems 11-23
Table of Contents
ix
Configuration 11-24
Media 11-24
Where to Find Additional Information 11-26
If There are Slightly Warped Lines 11-26
If There are Blurred Lines (Ink “Bleeds” from Lines) 11-26
If there is a horizontal line 2 inches (5.5 cms) from the start of your image. 11-26
There are Smears and/or Scratching on Your Printed Media. 11-27
Solving Media-Handling Problems 11-28
The Front Panel Keeps Indicating that Media Is Misaligned or Incorrectly
Positioned 11-28
Prints Do Not Feed Out Properly From the Printer 11-28
The Automatic Cutter does not Cut Immediately after a Print has Finished 11-28
The Automatic Cutter does not Work 11-29
The Cutter is Jammed 11-30
A Sheet is Ejected when You Switch On the Printer 11-30
Solving Ink System Problems 11-31
Missing Ink System 11-31
Ink System Error 11-31
Summary of Ink System Defect Messages 11-32
If the Replace Ink System Key does not Work 11-34
If Brand New Printheads have Problems 11-34
If there is a Failure after Refilling Printheads 11-34
Printhead Alignment Errors 11-35
Printhead Checks 11-37
Using the Replace Ink System Key 11-37
Checking Ink Systems 11-38
If You Have Problems Reseating a Printhead 11-41
Cleaning Electrical Contacts 11-42
Clearing a Media Jam 11-44
Solving Communication Problems 11-45
If there is a Problem Communicating between Your Computer and the Printer 11-
45
Solving Problems with Image Position or Content 11-46
If the Print is Completely Blank 11-46
If the Output Contains Only a Partial Print 11-46
If the Image is Clipped 11-47
If a Long-Axis Print Is Clipped 11-47
If the Entire Image is in One Quadrant of the Correct Printing Area 11-48
If the Image Is Unexpectedly Rotated 11-48
If the Print Is a Mirror Image of Your Graphic 11-48
Table of Contents
x
If the Print Is Inaccurate 11-48
If the Print is Distorted or Unintelligible 11-49
If One Image Overlays Another on the Same Sheet 11-49
If Pen Settings Seem to have No Effect 11-49
If the Printer Produces a Black and White Print When You Expected a Color Print
11-49
If the Printer has Printed a Different Print than the One You were Expecting 11-50
Solving Front-Panel Problems 11-51
If the Replace Ink System Key Does Not Work 11-51
If None of the Front-Panel Keys Work 11-51
If Page Format/Rotate does not Work 11-51
If a Display Message will not Clear 11-51
If a “System Error” Message Is Displayed 11-52
If an “Out Of Memory/Data Was Lost” Message Is Displayed 11-52
Problems with the Take Up Reel 11-53
Solving Miscellaneous Problems 11-54
If the Printer does not Print 11-54
If the Printer Seems Too Slow 11-54
If the Printer Waits Too Long to Print a Nest 11-55
If the Bail (Black Metal Bar) does not Lower All the Way 11-55
The Media coming from the Printer is Fed Back into the Printer causing a Media
Jam. 11-55
Getting Help 11-56
What to Do Before You Call 11-56
Front-Panel Messages 12-1
Message Explanations and Actions 12-2
STATUS Messages 12-17
Reference 13-1
Printer Specifications 13-2
Interface Specifications 13-10
Interface Cables 13-11
Regulatory Notices 13-12
Glossary G-1
Index I-1
1-1
1
Welcome
1
A Five-Minute Guide To Your Printer 1-2
Front View of Printer 1-9
Rear View of printer 1-10
Welcome
A Five-Minute Guide To Your Printer
1-2
A Five-Minute Guide To Your Printer
Your Printer’s Main Features
Your printer is an E/A0-size inkjet printer designed for printing high-quality, large-
format color or monochrome images. Some major features of the printer are:
nLarge capacity ink system
nTrue 600 dpi print resolution.
nA choice of HP media designed to provide the best image quality with your
printer.
nAn easy-to-use front-panel interface with a two-line display, giving you access
to a comprehensive set of printer functions.
nAvailable as an optional accessory is the Take Up Reel. This enables long
unattended prints
2500CP Only nBuilt-in Adobe PostScript Level 3 Raster Image Processor.
nAutomatic color calibration to improve color consistency between jobs.
nInk emulation allowing the printer to print jobs intended for devices using
standard pre-press color gamuts.
nPostScript queueing and nesting to reduce media waste.
nLarge and very-complex PostScript file printing.
Welcome
A Five-Minute Guide To Your Printer
1-3
The Take Up Reel Accessory
Available with your printer as an option is the Take Up Reel. The Take Up Reel
consists of the left and right hand assemblies, sensor assembly, spindle assembly,
core tube and a media weight. As the media is fed out of the printer (1) it travels
down the front of the printer, around the Media Weight (2) and then onto the Core
Tube (3). The Core Tube turns, reeling in the printed media.
C472372
Welcome
A Five-Minute Guide To Your Printer
1-4
The HP DesignJet CP Ink Systems
There are two HP DesignJet CP Ink Systems designed together with your HP
DesignJet 2500CP or 2000CP printer.
Both Ink Systems include three-components; printhead, printhead cleaner and ink
cartridge to provide large-capacity ink, unattended printing, ease-of-use, reliability
and low-cost. Plus both Ink Systems offer true 600 dpi and new advanced dithering
algorithms for exceptional image quality prints.
Each 600-dpi thermal inkjet printhead applies ink droplets onto the media and has a
reservoir which holds enough ink for several prints. The printer automatically refills
the printhead from the ink cartridge whenever the ink volume in the printhead
reservoir becomes low.
The printer uses the printhead cleaners to clean and maintain the printheads, to
ensure best possible image quality, and to seal the printheads when not in use
ensuring the long life.
You can change Ink Systems as easy as 1—2—3 with the modular design. If you do
change one ink set for another, HP offer an Ink System Storage Container to store
partially used printheads and printhead cleaners.
Main Features of the HP DesignJet CP Ink System
The HP DesignJet CP Ink System is the ink system that you received with your HP
DesignJet CP printer. It is also referred to as Imaging ink. It is designed to deliver
clear, sharp, brilliant images with precise performance every time.
Main Features of the HP DesignJet CP Ink System UV
The HP DesignJet CP Ink UV can be purchased separately from your local Hewlett-
Packard dealer. It is also referred to as UV Pigmented ink. The HP DesignJet CP
Ink UV prints bright, colorful, outdoor lightfast signs and posters with a HP
Outdoor Durability Warranty.
The HP DesignJet CP Ink UV is designed to work together with the HP DesignJet
CP printers to create clear prints that are lightfast and durable with lamination, even
outdoor in direct sunlight, for up to one year, guaranteed.
The UV Pigmented inks provide resistance to ultra violet light. Protecting your
prints from fading and enhancing the durability of signs and posters.
Welcome
A Five-Minute Guide To Your Printer
1-5
Color Calibration (2500CP)
Automatic color calibration improves color consistency between prints. The printer
prints a test target image and measures the image color with a sensor to generate a
color calibration value that is applied to the PostScript imaging process.
Ink emulation (2500CP)
Ink emulation lets your printer accept CYMK PostScript files that use printing
industry standard color gamuts, enabling the printer to emulate commercial printing
presses for proofing.
PostScript queueing and nesting (2500CP)
PostScript queueing enables files to be reprinted quickly. PostScript nesting reduces
media waste by storing jobs and then positioning them to use the maximum width
of the media roll, reducing your printing costs.
Large/Complex PostScript file printing (2500CP)
The printer uses a built-in hard disk drive as extended memory for PostScript
rendering, enabling the printer to process almost any PostScript file you want to
print.
Multiple copies of prints (2500CP)
The built-in hard disk drive allows enhanced print management, enabling the
printer to print multiple copies of an image without re-rendering and nesting of
prints.
Print Resolution
Print resolution can be set to true 600 dots per inch (Best print quality) or 300 dots
per inch (Normal or Fast print quality mode). You can choose between the three
levels of print quality- Best, Normal or Fast - either from your software or from the
printer’s front panel.
Welcome
A Five-Minute Guide To Your Printer
1-6
Media
You can print on roll media or sheet media up to EA0-size in width-91cm (36
inches).The following media types are supported for HP DesignJet CP Ink (imaging
ink) which is high image quality for indoor use:
nCoated paper
nHeavyweight coated paper
nHigh-gloss photo paper
nSemi-gloss photo paper
nImaging film-Backlit
nOpaque vinyl
For detailed information on Hewlett-Packard media, see pages 3-4 of this manual
and the Media Guide for the HP DesignJet CP Printers provided with your printer.
The following media types are supported for HP DesignJet CP Ink UV
(UVPigmented Ink)
nHP Heavyweight Coated paper
nOpaque Vinyl
User Interface
The printer’s front panel includes an easy-to-use interface with a two-line display,
giving you access to a comprehensive set of printer functions and to a number of
useful internal prints. See Chapter 2, Using the Front Panel, for a short tutorial to
teach you how to navigate through the menus and a description of internal prints.
Standby Mode
The printer has a standby mode where, after 15 minutes of inactivity, the printer
goes into a sleep mode (low-power usage mode). The printer “wakes up” whenever
you press the Standby button on the printer or there is any I/O activity such as
receipt of a file. See page1-9, Front View of Printer, for the switch location and
page 2-6, Standby Mode, for more information about this function.
Welcome
A Five-Minute Guide To Your Printer
1-7
Connections
2500CP Only The 2500CP printer comes with an HP JetDirect network interface card, for LAN
connections, as well as a parallel interface for a direct connection to your computer.
See the Setup Guide for information on connecting your printer to a computer or
network.
2000CP Only Your printer comes with a Modular IO (MIO) slot which can be used to connect a
networking card.
Memory
2500CP Only The 2500CP printer comes with 32MB of memory plus 4 MB of internal printing
memory. You can this expand memory up to a maximum of 68 MB by adding 4-
MB, 8-MB, 16-MB or 32-MB memory SIMMS. In addition to this memory, the
printer has an internal hard disk drive used as extended memory for PostScript
rendering and print management.
For part numbers see page 13-19, Memory Modules
2000CP Only Your printer comes with 4 MB of memory plus 4 MB of internal printing memory.
You can expand the memory up to a maximum of 68 MB by adding additional 8-
MB, 16-MB, and 32-MB memory expansion modules.
For part numbers see page 13-19, Memory Modules
Welcome
A Five-Minute Guide To Your Printer
1-8
Software Applications and Drivers
To make sure that your printer prints exactly what you were expecting - in terms of
size, position, orientation, color and quality - use the correct driver for the
combination of your application software and your printer, and make sure that it is
configured correctly.
Many software applications include their own drivers. A set of Software
Application Notes is provided with this printer for the most popular applications. If
you find your own application in these notes, use the information they contain as a
guide to configuring the software for your printer.
Three types of drivers are supplied with the 2500CP printer:
nHP DesignJet PostScript® drivers for Macintosh® (QuickDraw™)
nHP DesignJet PostScript® drivers for Microsoft® Windows™ applications
nAutoCAD Drivers for DOS and Windows
Two types of drivers are supplied with the 2000CP printer:
nHP-GL/2 Windows Drivers
nAutoCAD Drivers for DOS and Windows
Some printer functions behave differently when the printer receives a PostScript file
as opposed to files formatted in other printer languages (HP-GL/2 or RTL).
Throughout this manual, references to “PostScript files” mean files sent to the
printer using the HP DesignJet PostScript driver supplied with the printer and
installed by you on your Macintosh or PC.
If you don't know whether your application sends PostScript files consult your
software documentation.
It is strongly recommended that you install and use the AutoCAD drivers to print
from AutoCAD. More CAD-orientated functionality is provided with these drivers,
they are also faster than HP-GL/2 or PostScript windows drivers.
Welcome
A Five-Minute Guide To Your Printer
1-9
Front View of Printer
C4704106
Window
Ink Cartridges
(inside)
Roll Cover
Storage Shelf
Media Bin
Standby Switch
Printhead Cleaners
(inside)
Front Panel Display
Front Panel
Media-Entry Slot
Media Lever
Printheads (inside)
Welcome
A Five-Minute Guide To Your Printer
1-10
Rear View of printer
C4704109
Pocket for Quick
Reference Guide
and Media Knife
Socket for
Network Interface
Parallel
Interface
power cord
Power Switch
Slots for
Upgrades
2-1
1
Using the Front Panel
2
The Front Panel 2-2
Standby Mode 2-6
Printing the Current Configuration 2-7
Entering the Menu System 2-8
Printing the Menus 2-9
Printing Other Internal Prints 2-12
Navigating the Menu System 2-14
Menu Graphics Used in This Manual 2-15
Navigation Examples 2-16
Other Types of Front-Panel Display Information 2-28
Using the Front Panel
The Front Panel
2-2
The Front Panel
The front panel of the printer is made up of four functional areas as shown below:
C4704002
Form Feed
and CutCancel Replace
Ink System
Pause
Color
Mono
Previous
Enter
Receiving
Print Current
Configuration
(Press both Keys)
Best
Normal
Fast
Print Quality
Status
Print Quality KeysAction Keys
Display Section
Lights
Using the Front Panel
The Front Panel
2-3
Display Section The display section of the front panel consists of the two-line display and the four
display keys to its right (Previous, , and Enter).
nThe display can show two lines of text and is used for displaying:
menus used to configure the printer.
– and messages.
These messages may concern printer status, required actions or errors.
nYou use the display keys to navigate the menu system and select menu options.
You also use the display keys to respond to messages. see chapter 12, Front-
Panel Messages, for detailed descriptions for error and status messages.
Later sections of this chapter give detailed instructions for using the display keys to
navigate the menu system and select menu options, as well as other uses of the
display keys.
C4704016
Previous
Enter
C4704007
PAGE FORMAT
Mirroring
Menu Title
Menu Option
C4704034
STATUS
Aligning printheads
Using the Front Panel
The Front Panel
2-4
Action Keys The action keys let you:
ncancel the current printer operation (Cancel).
nadvance and cut media (Form Feed and Cut).
nreplace ink system components (Replace Ink System).
npause the printer (Pause).
See chapter 7, Managing Your Prints, for information on the use of these keys.
Print Quality Keys Use the print quality keys to select whether to print in color or monochrome (black
and grayscale) and to select the print quality you want. See chapter 6, Controlling
the Overall appearance of a Print, for information on the use of these keys.
dddddddy
Action Keys
Form Feed
and CutCancel Replace
Ink System Pause
C470432a
C4704033
Color
Mono
Best
Normal
Fast
Print Quality keys
Using the Front Panel
The Front Panel
2-5
Status Lights The status lights provide status information about the current configuration and
state of the printer. These lights are described later in this manual
NOTE In most cases, settings in your application software or printer driver override
any settings you make on the front panel of the printer.
C4704031
Status Lights
Pause
Color
Mono
Receiving
Best
Normal
Fast
Print Quality
Using the Front Panel
Standby Mode
2-6
Standby Mode
The printer has a standby mode where, after a period of inactivity, the printer goes
into a sleep mode (low-power usage mode). This is indicated by the front panel
display and status indicators turning off. The indicator light on the Standby switch
is on when the printer is in standby mode. The printer “wakes up” whenever you
press the Standby switch on the printer or there is any I/O activity such as receipt of
a file.
You can manually place the printer in standby mode by pressing the Standby
switch when the printer is in normal operating mode. When you manually put the
printer in standby mode, it will not “wake up” until you press the switch again.
nUse the Standby switch to turn the printer off and on, rather than the Power
switch on the back of the printer.
nUse the Power Switch only when you need to isolate the printer from the power
source, such as, when you are disconnecting or connecting cables, or upgrading
memory.
NOTE To re-initialize the printer, press and hold the Standby switch for three or more
seconds.
Standby switch
C4704131a
Using the Front Panel
Printing the Current Configuration
2-7
Printing the Current Configuration
The display section is used for setting the printers configuration. You can print out
a report showing the printer’s current configuration by following the steps below.
1Make sure that media is loaded. See page 3-13, Loading Roll Media, for loading
information.
2Press the and keys simultaneously to print the Current Configuration.
The current configuration print fits on an A4 or US letter-size sheet. Keep this print
for later reference.
C4704019
Previous
Next
Press These Two
Keys Simultaneously
STATUS
Ready
Using the Front Panel
Entering the Menu System
2-8
Entering the Menu System
1Make sure a status screen is displayed, as shown in the example below:
2Press the Enter key.
Either the SHORT MENUS screen
or the FULL MENUS screen:
is displayed, with the Queueing & Nesting option shown.
NOTE You may not be able to access the menu system immediately, if the current task
overrides it. If this happens, wait until the task is completed and try again.
C4704034
STATUS
Ready
C4704008
Only menus shaded yellow
in front-panel menus print
are accessible in Short Menus
mode. (Shaded gray if printing
in black only).
SHORT MENUS
Queueing & Nesting
C4704008
FULL MENUS
Queueing & Nesting
All menus are accessible.
Using the Front Panel
Printing the Menus
2-9
Printing the Menus
You can see the complete menu structure available on the printer by printing the
Front-Panel Menus print. To help understand the menu structure and its navigation,
print it now:
NOTE The Menus print is printed in the size specified in the Page Format Size settings
in the front panel. However if sheet media is loaded it will automatically shrink
to fit. Make sure this setting specifies the size you want before printing.
1Make sure that media is loaded. See page 3-13, Loading Roll Media, for loading
information.
2On the front-panel display, go to Internal prints, as shown below.
3Print the menu structure by selecting the Menu option from the Internal prints menu,
as follows:
aPress Enter.
bPress until Internal prints is displayed.
C4704034
STATUS
Ready
C4704034
SHORT MENUS
Queueing & Nesting
Note: Your front-panel display may show
FULL MENUS, not SHORT MENUS, depending
on your printer settings. You can print the
internal prints in either mode.
SHORT MENUS
s
C4704034
SHORT MENUS
Internal prints
Using the Front Panel
Printing the Menus
2-10
cPress Enter.
dPress or until Menu is displayed.
ePress Enter.
The printer prints a menu tree of the entire front-panel menu structure. The
Receiving light flashes while the file is being processed, and then the printer starts
printing.
2500CP Only Look at the Front-Panel Menus print. It shows the full menu structure. Here is a
sample section of it concerned with image quality:
C4704034
INTERNAL PRINTS
Menu
123456
C4704039
There are six columns:
Row associated with
Area expanded for use
1 contains the highest
level menu options.
6 contains the lowest
level menu options.
first level menu
(Image Quality).
in the navigation example
in this chapter.
Using the Front Panel
Printing the Menus
2-11
2000CP Only Look at the Front-Panel Menus print. It shows the full menu structure. Here is a
sample section of it (concerned with pen settings):
123456
C4704005
There are six columns:
Row associated with
Area expanded for use
1 contains the highest
level menu options.
6 contains the lowest
level menu options.
first level menu
(HP-GL/2).
in the navigation example
in this chapter.
Using the Front Panel
Printing Other Internal Prints
2-12
Printing Other Internal Prints
In addition to the current configuration print and menu print, there are several other
internal prints available in the printer. The internal prints are listed below:
2500CP Only PostScript demo
Demonstrates the image quality capabilities of the printer.
PostScript config
The PostScript Configuration print shows the current configuration status of the
printers PostScript features.
PostScript fonts
The Fonts print shows all resident PostScript fonts (internal and downloaded) with a
printed sample of each font.
HP-GL/2 config
The HP-GL/2 Configuration print shows the current settings for the printer’s HP-
GL/2 features.
Usage report
The Printer Usage Information print shows the status of the printers usage
counters. This information includes the total number of prints, number of prints by
media size, number of prints by media type, number of prints per print mode, and
total amount of ink used per color. The counts in this report are estimates.
Image quality print
The Image Quality print can be used to help diagnose whether the printer has image
quality problems, and if problems exist, help determine the cause of image quality
problems see chapter 11, Troubleshooting, for more information about this print.
Using the Front Panel
Printing Other Internal Prints
2-13
Service print
The Service print provides information needed for printer servicing, such as the
current configuration, operating conditions (temperature and humidity), ink levels,
and other statistics about printer usage.
nMenu
The Menu print shows the complete menu structure available on the printer to help
you in locating menu options in the front panel.
HP-GL/2 palette
The HP-GL/2 Palette print shows the color or grayscale definitions in the currently-
selected color palette.
Where to Find Internal Prints
The following internal prints are located under the Internal Prints menu:
2500CP Only
nPostScript demo
nPostScript config
nPostScript fonts
nHP-GL/2 config
nUsage report print
nMenu print
nHP-GL/2 Palette print
The following internal prints are located under the Service Tests option in the
Utilities menu:
nImage Quality print
nService print
Using the Front Panel
Navigating the Menu System
2-14
Navigating the Menu System
Once in the first-level menu, you can navigate the menu system using the display
keys.
NOTE A character in a menu option box indicates that another level of menu is
available.
C4704006
Press Previous to display the previous menu level,
Press to scroll up, or to scroll down
through the options in a menu (equivalent
to moving up [] or down [] a column
in the Front-Panel Menus print).
without changing any menu selections (equivalent
to moving left []1 one column in the Front-Panel
Menus print).
The option list is continuous, allowing you
to move from the bottom to the to the top
by pressing or from the top to the bottom
by pressing .
Press Enter to:
a. select an option and move to the next menu level,
when in the menu system (equivalent to moving one
column to the right [] in the Front-Panel Menus print).
b. Change the printer’s configuration to the displayed choice
The colored arrows ↓← →↵, shown in square brackets above,
are used to represent pressing the relevant keys once,
in the following navigation example.
1
Previous
Enter
the lowest level menu [].
to the configuration, that is, selecting an option from the
Using the Front Panel
Menu Graphics Used in This Manual
2-15
Menu Graphics Used in This Manual
At the end of this chapter, there are some examples of navigating the menu system,
showing all the menu displays available. In the rest of this manual, a menu graphic
is displayed in the left margin when you need to use the menu system. This menu
graphic gives a concise explanation of how to navigate to the exact place.
The graphics look similar to this, but further levels may be shown:
Currently selected options are displayed with a * in the front-panel display.
C4704018
First level selection
Second level
selection
Full menu mode
Default: 0
Affects next file sent
Stays after power off
Represents pressing Enter key
Menu mode required,
and other useful information
Using the Front Panel
Navigation Examples
2-16
Navigation Examples
Use the following examples to practice navigating the menu system. All examples
assume that you have entered the menu system from the STATUS screen shown
below.
Selecting the Full Menu Mode
uMake sure the STATUS display level is shown on the front panel:
1Press Enter.
2Press or until Utilities is displayed.
3Press Enter.
C4704034
STATUS
Ready
C4704034
STATUS
Ready
C4704008
SHORT MENUS
Queueing & Nesting
If FULL MENUS is displayed
instead of SHORT MENUS,
press the Previous key and
skip the following steps.
C4704034
SHORT MENUS
Utilities
C4704034
UTILITIES
Menu mode=Short
Using the Front Panel
Navigation Examples
2-17
4Press Enter.
5Press ↓.
6Press Enter.
7Press Previous.
8Press Previous again to return to the STATUS screen in the front-panel display.
C4704034
MENU MODE
Short*
C4704034
MENU MODE
Full
C4704034
UTILITIES
Menu mode=Full
C4704034
FULL MENUS
Utilities
C4704034
STATUS
Ready
Using the Front Panel
Navigation Examples
2-18
Changing the Color Calibration Setting in the Image
Quality Menu
2500CP Only
In this example, you will change the Color Calibration setting in the Image Quality
menu. The arrows on the excerpt from the Front-Panel Menus print on page 2-20
correspond to the numbered instructions. From the previous example, you should
now have the STATUS screen displayed on the front panel, with FULL MENUS
mode selected.
1Press the Enter key to enter the front-panel menu. You are now at the first level
shown in the menu print.
2Press the key until IMAGE QUALITY is displayed.
3Press the Enter key to select the option and move to the IMAGE QUALITY settings
second-level menu. The Ink emul. option is displayed.
4Press the key once to display the Color calibration option.
C4704034
STATUS
Ready
C4704034
FULL MENUS
Queueing & Nesting
C4704034
FULL MENUS
Image quality
C4704034
IMAGE QUALITY
Ink emul.=Euroscale
C4704034
IMAGE QUALITY
Color calib.=On
Using the Front Panel
Navigation Examples
2-19
5Press the Enter key to select the option and move to the Color calibration third-level
menu. The option currently selected is displayed with a *.
6Change the displayed option by pressing the or the key.
7Press the Enter key to set COLOR CALIBRATION to the new displayed setting.
You will be returned to the IMAGE QUALITY second-level menu.
8To exit the menu system, press the Previous key twice.
C4704034
COLOR CALIBRATION
On*
C4704034
COLOR CALIBRATION
Off
C4704034
IMAGE QUALITY
Color calib.=Off
C4704034
STATUS
Ready
Using the Front Panel
Navigation Examples
2-20
If you now reenter the menu system and repeat steps 1 to 4, you will see the option
that you selected displayed with a *.
NOTE A character in a menu option box indicates that a lower level of menu is
available.
C4704040
1
FULL MENUS
Image quality
2
34
Ink emul.=
Color Calib.=
Printhead service=
Native
SWOP
TOYO
EuroScale*
On*
Now 5↑↓ 6
7
8
Off
Refill Now
Align Now
Check=Frequency
Enhanced
Using the Front Panel
Navigation Examples
2-21
Changing the Merge Setting in HP-GL/2 Settings
In this example, you will change the Merge setting in the HP-GL/2 Settings. The
arrows on the excerpt of the Front-Panel Menus print on the next page correspond
to the numbered instructions. You should now have the STATUS screen displayed
on the front panel, with FULL MENUS mode selected.
1Press the Enter key to enter the front-panel menu. You are now at the first level
shown in the menu print.
2Press the key until HP-GL/2 settings is displayed.
3Press the Enter key to select the option and move to the HP-GL/2 settings second-
level menu. The Palette option is displayed.
4Press the key once to display the Merge option.
C4704034
STATUS
Ready
C4704034
FULL MENUS
Queueing & Nesting
C4704034
FULL MENUS
HP-GL/2 settings
C4704034
HP-GL/2
Palette=Software
C4704034
HP-GL/2
Merge=Off
Using the Front Panel
Navigation Examples
2-22
5Press the Enter key to select the option and move to the Merge third-level menu.
The option currently selected is displayed with a *
6Change the displayed option by pressing the or the key.
7Press the Enter key to set Merge equal to the new displayed value. You will be
returned to the Merge second-level menu.
8To exit the menu system, press the Previous key twice.
C4704034
MERGE
Off*
C4704034
MERGE
On
C4704034
HP-GL/2
Merge=On
C4704034
STATUS
Ready
Using the Front Panel
Navigation Examples
2-23
If you now reenter the menu system and repeat steps 1 to 4, you will see the option
that you selected displayed with a *.
NOTE A character in a menu option box indicates that another level of menu is
available.
C4704009
1
FULL MENUS
HP-GL/2 Settings
2
34
Palette=
Merge=
Define Palette=
Software*
Palette A
Palette B
Factory
Off*
On
Palette A
Palette B
Factory
5↑↓ 6
4
8
Using the Front Panel
Navigation Examples
2-24
Changing Margins
This example shows how to adjust the page margins.
uMake sure the STATUS display level is shown on the front panel:
1Enter the menu system by pressing the Enter key.
Either the SHORT MENUS screen or the FULL MENUS screen is displayed with the
Queueing & Nesting option. If necessary, see page 2-16, Selecting the Full Menu
Mode, to change to full menu mode.
2Press the key or the key until the Page Format menu is displayed.
3Press the Enter key.
4Press the key, or the key until the Margins option is displayed.
C4704034
STATUS
Ready
C4704034
FULL MENUS
Queueing & Nesting
C4704034
FULL MENUS
Page format
C4704034
PAGE FORMAT
Size=Software
C4704034
PAGE FORMAT
Margins=Extended
Using the Front Panel
Navigation Examples
2-25
5Press the Enter key to display the MARGINS menu.
6Use the and keys to display the available options and, when the desired option
is displayed, press the Enter key to select it as the setting for Margins.
7To exit the menu system, press the Previous key twice.
C4704034
MARGINS
Extended*
C4704034
STATUS
Ready
Using the Front Panel
Navigation Examples
2-26
Changing the Drying Time
This example adjusts the drying time, a setting used to suit different environmental
conditions, in the DRYING TIME menu. The printer must be in full menu mode for
this example.
uMake sure the STATUS display level is shown on the front panel.:
1Press the Enter key to enter the menu system.
Either the SHORT MENUS screen or the FULL MENUS screen is displayed with the
Queueing & Nesting option. If necessary, see page 2-16, Selecting the Full Menu
Mode, to change to Full Menu mode.
2Press the key or the key until the Device Setup menu is displayed.
3Press the Enter key.
4Press the key or the key until DRYING TIME is displayed.
C4704034
STATUS
Ready
C4704034
FULL MENUS
Queueing & Nesting
C4704034
FULL MENUS
Device Setup
C4704034
DEVICE SETUP
Lang=Automatic
C4704034
DEVICE SETUP
Drying time=Automatic
Using the Front Panel
Navigation Examples
2-27
5Press the Enter key to display the DRYING TIME menu.
6Use the and keys to display the available options and, when the desired option
is displayed, press the Enter key to select it as the setting for Drying time.
7To exit the menu system, press the Previous key twice.
C4704034
DRYING TIME
Automatic*
C4704034
STATUS
Ready
Using the Front Panel
Other Types of Front-Panel Display Information
2-28
Other Types of Front-Panel Display Information
Other types of messages are also displayed in the front panel, such as those
displayed for selecting media type during media loading:
or the amount of ink remaining:
There are other selection menus which are not part of the main menu system. These
behave in the same way as the main menus. You scroll through the options using the
and keys and select a displayed option using the Enter key.
FULL MENUS
Ink level
Full menu mode
C4704034
SELECT MEDIA
Coated Paper
C4704041
Cyan
Yel
Mgnta
Black
3-1
1
Working with Media
3
Choosing Media 3-2
Using the Ink System UV Outside 3-5
Handling Your Media 3-12
Loading Roll Media 3-13
Loading Media onto the Take Up Reel accessory 3-19
Unloading Media from the Take Up Reel accessory 3-26
Removing a Roll from the Printer 3-30
Installing a New Roll into the Printer 3-32
Changing the Core Tube on the Take Up Reel Accessory 3-35
Loading sheet media 3-39
Unloading Sheet Media 3-42
Drying time (With a Take Up Reel) 3-44
Drying Time (Without a Take Up Reel) 3-46
Working with Media
Choosing Media
3-2
Choosing Media
Your printer supports several types of media. Choosing the best media type for your
needs is an essential step in ensuring good image quality. For best printing results,
use only genuine Hewlett-Packard media, whose reliability and performance have
been developed and thoroughly tested. All HP printing components (printer, ink
system, and media) have been designed to work together to give trouble-free
performance and optimal image quality.
For detailed information on Hewlett-Packard media, see page 3-4, Supported Media
Types, and the HP DesignJet Papers and Films catalog supplied with the printer.
HP has tested some media products developed by a non-HP manufacturer. These
tested products are approved by HP as compatible with this printer.
Some non-endorsed media products are listed in the Media Guide for the HP
DesignJet CP Printers provided with your printer. HP has not tested these media
products to ensure their performance or quality.
If you choose to print on a non-endorsed media it is recommended that you perform
the Media Test Print see page 9-7, Media Test Print.
CAUTION Use of non-endorsed coated papers when printing with high ink volume may
saturate the coated paper and could result in serious printhead damage.
CAUTION For the Outdoor Durability Warranty, with the Ink System UV you must
always print on the compatible 3M Opaque Vinyl media. Also you must use 3M
Overlaminate film to maintain the print’s luster, depth and quality.
Working with Media
Choosing Media
3-3
Some Important Points about Media Types
nThis printer supports many media types. However, the quality of some images
may be reduced if you do not use HP media.
nWhenever you load a roll or a sheet, the printer’s front-panel display prompts
you to specify the media type you are loading. It is absolutely essential to specify
this correctly for good image quality. The table on page 3-4, Supported Media
Types, gives you all the information you need. If media is already loaded and you
are unsure which media type was specified, go to Utilities / Statistics in the
front-panel menu. See page 8-2, Viewing the Current Overall Configuration of
the printer.
nMake sure the appropriate print-quality setting (Best, Normal or Fast) is
selected. You can set the print quality either from your software or from the
printer’s front panel (software driver settings override any print-quality settings
made on the front panel). The combination of media type and print-quality
settings tells the printer how to place the ink on the media - for example, the ink
density, dithering method, and number of passes of the printheads. For more
details, see the table on page 3-10, Combinations of Media Type and Print
Quality.
nIncluded with this printer is an HP DesignJet Papers and Films catalog which
gives ordering details for Hewlett-Packard media supplies. To get the latest
version of this document, contact your local HP Sales and Support office.
NOTE If you are using a third-party Raster Image Processor (RIP) to print with your
printer, the above points may not apply. In this case, consult your RIP vendor
for advice on media and the best settings for your requirements.
Working with Media
Choosing Media
3-4
Supported Media Types
Your printer supports several types of media The supported types and their most
common uses are shown in the table below.
The media you choose will depend on the ink system you have installed that is, UV
inks or imaging inks.
NOTE:HP Heavyweight Coated Paper is the only media that is compatible with both
the HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV.
NOTE:To order the above media types see page 3-8, HP Commercial Names of
Media Types and the pamphlet Media Guide for the HP DesignJet printers.
From time to time, new media types may become available. For up-to-date
information, please contact your HP dealer or local HP Sales and Support Office.
Media Type on the Front-
Panel Display Description
Coated Paper A specially coated wood-pulp based paper for inexpensive high-quality
color graphics and photographic image prints.
High Gloss Photo Paper A white Photographic paper with a high -gloss finish for high quality
prints.
Semi Gloss Photo Paper A white Photographic paper with a semi-gloss finish for high quality
prints.
Imaging Film-Backlit A clear polyester film for backlit viewing of images.
Opaque Vinyl Adhesive-backed white opaque vinyl.
HP Heavyweight Coated
Paper
A specially coated heavyweight based paper for high quality color
graphics which when combined with the HP DesignJet CP Ink System
UV provides enhanced light fastness for indoor and outdoor use.
3M Changeable Opaque
Imaging Media
A flexible white opaque film with removable pressure-sensitive adhesive
backing for outdoor use. It is outstanding for outdoor signs, posters and
banners. When printing with this media use the Best print mode.
Working with Media
Using the Ink System UV Outside
3-5
Using the Ink System UV Outside
Laminating the Media after Printing
After you have printed a file using the HP DesignJet CP Ink System UV on 3M
Changeable Opaque Imaging Media 8522CP and before displaying the print
outdoors, it must be laminated with one of the 3M overlaminates (see Table below).
The use of the overlaminate is essential for outdoor use to provide resistance to
water, scratches and tears and to maintain the print’s luster, depth and quality.
Applying the Overlaminate to a Finished Print
NOTE These guidelines provide a general process for laminating prints to help you
maintain consistent results and best quality. The laminating process may vary,
depending on the laminating equipment that you are using. Always refer to the
manufacturers documentation for safe operation and additional information.
Before applying the laminate to your finished print, make sure it is completely dry.
The print will feel almost dry immediately after printing, but if you are printing in a
particularly cold or humid environment, the drying time may be longer than normal.
For these situations wait 15 to 30 minutes before applying the overlaminate.
The 3M overlaminates are not heat-activated adhesives; however, heat can be used
to improve the adhesive flow. The temperature should not exceed 68° C (180° F).
The recommended laminator pressure is a minimum of 15 psi, and must not exceed
75 psi.
Overlaminate Type Description
3M Lustre Protective Finish 2mm vinyl overlaminate with pressure sensitive adhesive for outdoor
use.
3M Matte Protective Finish 2mm vinyl overlaminate with pressure sensitive adhesive for outdoor
use.
3M High-Gloss Protective
Finish
2mm vinyl overlaminate with pressure sensitive adhesive for outdoor
use.
Working with Media
Using the Ink System UV Outside
3-6
Installing the Final Print
Recommendations to Follow When Installing the Final Print
Follow these recommendations when the final print is to be displayed outdoors:
nInstallation temperatures
Final graphic installation temperature should range between 28° F and 110°F.
Final graphic removal temperature should range between 28° F and 110°F.
nInstallation surfaces
The print must only be installed on flat, vertical surfaces. It is not recommended
to install the final print over rivets or corrugations.
The surface should not be susceptible to fuel spillage.
The print must be flat, with minimum curvature and mounted in a vertical
position with no more than ±10° tilt.
Detergent-and-water application methods should not be used.
The surfaces that give easy print removal include; aluminum, painted metal
(with good paint adhesion), Sintra board, acrylic, PVC banners and glass.
However all surfaces should be tested before applying the print.
If the surface has poor paint adhesion, paint may be pulled off when the final
graphic is removed. Aged surfaces with surface oxidation or chalking may result
in adhesive residue when the final print is removed.
nInstalling on glass surfaces
The use of dark colors on your print may increase the risk of glass breakage. All
glass has a tendency to absorb heat when exposed to sunlight. The ability of
glass to resist breakage due to temperature stress is affected by size, thickness,
quality of cut, edge treatment, tinting of the glass, and the frame design.
NOTE: Do not use very dark colors in window applications. Large areas of dark
opaque colors could greatly increase the risk of glass breakage.
Working with Media
Using the Ink System UV Outside
3-7
CAUTION Always apply the final print to the surface by hand or using a squeegee with a
low friction paper sleeve.
1Position the final print on the surface. Measure the final print placement relative to
the sides of the substrate.
2Tape the full leading edge of the final print in the correct position. Two-inch wide
masking tape is recommended for this.
If the final print is less than 50 inches long:
aLift the final print up from the trailing edge. You can roll the final print up for
easier handling, if desired.
bStrip back some of the backing from the final print holding it away from the
surface with one hand.
cStarting at the leading edge (the taped edge), use your other hand to squeegee
down the front surface of the final print. Use loose, easy motions to avoid
stretching the final print.
dRemove the masking tape when you have finished.
If the final print is more than 50 inches long:
aUsing two people, tape the middle of the final print to the surface and then lift it
up from the trailing edge.
bStrip back some of the backing from the final print holding it away from the
surface.
cApply one half of the final print from its outer edge.
dStrip back some of the backing from the other side of the final print. Again
holding it away from the surface, continue applying the final print from where
you left off.
eRemove the masking tape when you have finished.
Working with Media
Media Types
3-8
Media Types
HP Commercial Names of Media Types
The following table lists the common and HP commercial names of the media types
supported by your printer.
Media Type on the
Front-Panel Display Commercial Name of Media as
described in the Media Guide for
printers
Also Known As
Coated paper HP Coated Paper*Color inkjet paper
Matte paper
Presentation
Heavy coated paper HP Heavyweight Coated Paper*Heavyweight coated paper
Heavyweight inkjet paper
Heavyweight color inkjet paper
Heavyweight matte paper
High-gloss photo HP High-Gloss Photo Paper*High-gloss photo paper
High-gloss paper
Semi-gloss photo HP Semi-Gloss Photo Paper*Semi-gloss photo paper
Semi-gloss paper
Imaging film-backlit 3M Clear Imaging Media Clear polyester film
Backlit media
Opaque vinyl Changeable Opaque Imaging Media
(for Imaging inks) 3M Opaque vinyl
UV Opaque Vinyl Opaque Imaging Vinyl
(for UV inks) 3M Opaque vinyl
*HP DesignJet CP Ink Systems are not compatible with media designed for previous HP DesignJet
printer models and inks. Make sure your media is designed for HP DesignJet CP Ink Systems. See the
Media Guide for the HP DesignJet CP Printers provided with your printer for information on compatible
media.
Working with Media
Media Types
3-9
Physical Characteristics of Media Types
The following table lists the physical characteristics of the different supported
media types.
NOTE:When loading media into the printer, make sure the coated side of the media
is facing downwards.
NOTE:To order the above media types see page 3-8, HP Commercial Names of
Media Types and the pamphlet Media Guide for the HP DesignJet printers.
Media Type on the Front-panel
Display Physical Characteristics
Opacity Matte or Glossy
Coated paper Opaque Matte
Heavy coated paper Opaque Matte
High-gloss photo Opaque Glossy
Semi-gloss photo Opaque Semi-Gloss
Imaging film-backlit Clear Glossy
Opaque vinyl Opaque Glossy
UV Opaque Vinyl Opaque Semi-Gloss
Working with Media
Media Types
3-10
Combinations of Media Type and Print Quality
The table below shows possible combinations of media type and print quality.
NOTE:If you are using a third-party Raster Image Processor (RIP) to print with your
printer, the above table may not apply. In this case, consult your RIP vendor for
advice on the best settings for your requirements.
Media Type on the
Front-Panel Display Print Quality
(Set either on the Front Panel or in the Software)
Fast Normal Besta
a.Use Best mode to ensure that your print is the best quality possible.
Coated paper Yes Yes Yes
Heavy coated paper Yes Yes Yes
High-gloss photo Yes Yes Yes
Semi-gloss photo Yes Yes Yes
Imaging film-backlit Yesb
b.Fast print mode is the same as Normal print mode for backlit media.
Yes Yes
Opaque vinyl Yes Yes Yes
UV Opaque Vinyl Yes Yes Yes
Working with Media
Using Coated Paper and Heavy Coated Paper with Normal Mode
3-11
Using Coated Paper and Heavy Coated Paper with Normal
Mode
You should always select the media type in the front-panel menu that matches the
media type you have loaded in the printer, with the following one exception:
Printing on Coated Papers Using Normal Mode
nIf you are loading Coated paper or Heavy coated paper, and you intend to print in
Normal mode, you can select either Coated paper or Heavy coated paper in
the front-panel menu selection.
For Faster Printing; select Coated paper media type in the front panel,
although this is not recommended for images containing gradient fills.
For Better Print Quality; select Heavy coated paper media type in the front
panel.
You should print images in both modes to see which gives the best results on coated
paper for your images. The difference in print quality between the two modes may
not be noticeable for some images.
Working with Media
Handling Your Media
3-12
Handling Your Media
nHandle film and glossy media by the edges or wear cotton gloves. Skin oils can
interact with the ink and cause it to smear.
nAlthough the standard ink systems supplied with this printer have excellent
lightfastness, colors will eventually fade or change if exposed to sunlight over a
long period of time.
nHandle 3M Changeable Opaque Imaging Media 8522CP carefully, avoid
scratching and abrasions, especially after printing.
nWhen applying the final print avoid the application of excessive pressure and
keep sharp objects well away. After printing, the print image is susceptible to
scratching before the overlaminate is applied.
nRewrap partially used rolls if they are not being used and do not stack rolls.
nAlways keep unused rolls wrapped in the plastic wrap to prevent discoloration.
Working with Media
Loading Roll Media
3-13
Loading Roll Media
To start this procedure you need to have a roll of media installed on to the printer
spindle. See page 3-32, Installing a New Roll into the Printer.
1Check the leading edge as it unwinds from the spool. If it is not evenly cut or if it is
skewed (not perpendicular to the guides), continue with the next procedure. If the
media is cut correctly go to step 3.
WARNING The knife used in the next step is sharp. Be sure the printer’s wheels are locked.
Keep fingers clear of the cutting path. Keep the knife away from children.
2Trim the leading edge of the media roll only if it is not straight:
aPull the media over the top of the machine and lay it over the cutting track.
bUse the knife in the pocket located on the back of the printer to cut off the first
few inches of the media.
cRetract the blade and return the knife to its pocket.
Working with Media
Loading Roll Media
3-14
NOTE:Make sure the media lever is in the raised position.
3Open the roll cover and insert the media into the printer.
4Holding the media at the sides, align its right edges with the perforated line on the
entry platen
5Press the key next to the front-panel display to indicate you are loading a roll.
C4704124a
C472357
C4704029
Sheet load --------->
Roll load ------------>
Enter
Previous
Working with Media
Loading Roll Media
3-15
6Use the and keys until the display shows the type of media you are loading and
then press the Enter key.
C4704030
SELECT MEDIA
Coated paper
Previous
Enter
Working with Media
Loading Roll Media
3-16
7Align the media.
aWhen the front panel displays “Lower Lever”. Lower the media lever.
bThe front panel displays:
cTake hold of the edges of the media now extending from the exit slot and pull the
media toward you until taut. Then align the left and right edges of the media, so
that they are flush with the edges of the roll.
C4704034
Lower Lever
C4704130
C4704034
edges to roll
Pull/Align
Impom
Impomui
ioitruy
Impomui
ioitruy
C4723127
Working with Media
Loading Roll Media
3-17
dWind the media stop in the direction of the arrow shown below. This is to take up
any slack in the roll before closing the roll cover.
eWhen you have aligned the media lift the lever.
fThe printer checks that the media is aligned properly. If the alignment is
successful the front panel displays:
roll cover
n
ue ---------->
C4723128a
Impom
Impomui
ioitruy
Impomui
ioitruy
after aligning
C4704131
C4704016
Lift lever
after aligning
Close roll cover
Continue--------->
Working with Media
Loading Roll Media
3-18
8Close the roll cover and press the key.
9When the key is pressed the next step depends on the type of printer you have:
aIf you do not have a Take Up Reel installed the printer displays:
bIf you do have a Take Up Reel installed and it is set to ON. Proceed to the next
procedure.
NOTE:If you want to turn on or off the Take Up Reel, see page 8-12, Turning on the
Take Up Reel.
C4704016
Ready to print
Working with Media
Loading Media onto the Take Up Reel accessory
3-19
Loading Media onto the Take Up Reel accessory
To start this procedure you need to have a roll of media installed into the printer see
page 3-32, Installing a New Roll into the Printer and 3-13, Loading Roll Media.
CAUTION Using Back-lit media with a separate slip sheet is not recommended for use with
the Take Up Reel.
1Move the leading edge of the media to half way down the Core Tube. To move the
media down use the key as shown below. If the media has gone too far (i.e. passed
the Core tube) use the key to move the media back up.
NOTE:The Back Media/Forward Media display has a time-out of ten minutes. To
return to this display go to Move Media in the front panel display.
C4704016
Back Media --------->
Forward Media ---->
FULL MENUS
FULL MENUS C472334C
FULL MENUS
Move Media
Working with Media
Loading Media onto the Take Up Reel accessory
3-20
2Move the adjustment levers on the media guides to the unlocked position.
3The two media guides and core must be positioned on the spindle so that the media
is in the center, between the media guides. Adjust the media guides as shown below.
The media guides may be slightly stiff on the spindle, you may have to use both
hands.
4When the adjustment is made, pull the adjustment levers to the locked position.
C472351
Adjustment
lever
C472366
Working with Media
Loading Media onto the Take Up Reel accessory
3-21
5Pull the media down taut to the position shown below. Do not attempt to pull more
media from the printer, if you need more media use the front panel.
C472334
Working with Media
Loading Media onto the Take Up Reel accessory
3-22
6Use a small amount of sticky tape (see note below) to attach the media to the core.
Use three strips, one at each side of the media and one in the middle. Stick the
middle one first.
NOTE:Use only tape which will not tear the media when it is removed later.
NOTE:To avoid the media skewing as it is wound onto the Core tube, ensure the
media is straight when it is attached.
7Press the key to advance the media. Enough media should be advanced so that the
media can wrap at least once around the core so securing it fully onto the Take Up
Reel.
C472335
Make sure the media is
straight with no creases
C4704016
Back Media --------->
Forward Media ---->
Advance about this
much media
C472336
Working with Media
Loading Media onto the Take Up Reel accessory
3-23
8 Important: Press the media wind button on the Take Up Reel panel indicated
below to wind the media once around the core.
C472337
Media wind
button
Working with Media
Loading Media onto the Take Up Reel accessory
3-24
9Press the button on the front panel to advance some more media, advance about
the amount shown below to enable you to insert the Media Weight
It is important that the Media Weight is the same width as the media you are using.
By matching color coded lengths of plastic tube, you can make a Media Weight for
different widths of standard media sizes: 24”,36”.
10 Carefully insert the Media Weight, ensure the end caps are installed and extend over
the edges of the media.
CAUTION It is important that the media weight is inserted. The Take Up Reel will not
function properly without it.
12'' / 305mm
+ 54''/1372mm=
+ 36''/915mm=
+ 50''/1270mm=
24'' / 610mm
+ 54''/1372mm=
+ 36''/915mm=
+ 50''/1270mm=
24'' / 610mm
C470367
12'' / 305mm
42'' / 1067mm
+ 54''/1372mm=
+ 36''/915mm=
+ 50''/1270mm=
12'' / 305mm
42'' / 1067mm
+ 54''/1372mm=
+ 36''/915mm=
+ 50''/1270mm=
C472348
Media Weight
C4704016
Back Media --------->
Forward Media ---->
Working with Media
Loading Media onto the Take Up Reel accessory
3-25
11 Press Previous or Enter. The front panel displays:
NOTE:When the Take Up Reel is in operation it is important to ensure that the Take
Up Reel sensor is not blocked.
12 Shown below is how the printer should look when it is in operation. As media is fed
from the printer it drops down in a loop and up into the Take Up Reel spindle.
C4704034
Ready
C472347
Do not block the
Take Up Reel sensor
Make sure endcaps
are clear of media
Working with Media
Unloading Media from the Take Up Reel accessory
3-26
Unloading Media from the Take Up Reel accessory
To remove media from the printer see page 3-30, Removing a Roll from the Printer.
To unload roll media from the Take Up Reel perform the following procedure.
NOTE:Before unloading media ensure the ink is dry; see page 3-44, Drying time
(With a Take Up Reel).
1Press the Form feed and cut button on the front panel.
2 Important: Remove the Media Weight shown below. It may help you to remove
the end-caps first.
C4704024
Form Feed
and CutCancel
Remove the Media Weight
C472347
Working with Media
Unloading Media from the Take Up Reel accessory
3-27
3The front panel displays:
4Press continue.
5Press the media wind button shown below to wind the media hanging down onto the
Take Up Reel. The front panel displays:
6After winding up the Take Up Reel press the key. The cutter cuts the media.
7Press the media wind button again on the Take Up Reel until the media is wrapped
around the core.
C4704016
Remove Media Weight
Continue----------->
C472337
C4704016
Wind the Take Up Reel
Cut ------------------>
Media wind
button
Working with Media
Unloading Media from the Take Up Reel accessory
3-28
8Slide open the spindle lock on the right hand side of the Take Up Reel.
9Remove the Take Up Reel spindle.
Spindle lock
C472358
C473449a
A
B
C472349a
Working with Media
Unloading Media from the Take Up Reel accessory
3-29
10 Remove the Take Up Core from the Take Up Reel spindle.
To remove roll media from the printer perform the following procedure.
Take Up Core (with media)
Media
guide
Take Up Reel spindle
C472350c
Working with Media
Removing a Roll from the Printer
3-30
Removing a Roll from the Printer
1Wait until the appropriate drying time has passed See page 3-44, Drying time (With
a Take Up Reel)
2Lower the Media lever.
3Open the roll cover and turn the media stop to wind the media out of the printer and
onto the roll.
C4704130
C4723128a
Impom
Impomui
ioitruy
Impomui
ioitruy
Working with Media
Removing a Roll from the Printer
3-31
4Remove the old roll by pulling firmly on each end of the spindle, A then B.
5Rest the old roll vertically so that the fixed spindle media guide is on the floor. Pull
out the removable spindle media guide and then remove the roll of media from the
spindle.
6You have completed removing the old roll media from the printer. If you are not
immediately loading another roll of media into the printer, replace the removable
spindle media guide onto the spindle and install it back into the printer.
To load a new roll of media, continue with the next section, Installing a New Roll
into the Printer.
C4704121a
A
B
C472374
Working with Media
Installing a New Roll into the Printer
3-32
Installing a New Roll into the Printer
1If an empty spindle is installed in the printer, open the roll cover and remove the
empty spindle by pulling firmly on each end, A and then B as shown below.
2Remove the new roll from its wrapping.
3HP Heavyweight Coated Paper is the only media that is compatible with both the
HP DesignJet CP Ink System and the HP DesignJet CP Ink System UV. Therefore,
if you have changed the Ink System and the media you are loading is incompatible
with the new Ink System, the printer will automatically reject the non-compatible
media. See page 3-2, Choosing Media.
C4704118a
B
A
Working with Media
Installing a New Roll into the Printer
3-33
4Place the spindle vertically on the floor, with the fixed spindle media guide at the
bottom. Take off the removable spindle media guide from the top of the spindle, and
slide the new roll onto the spindle. The leading edge of the media must wind
clockwise as shown below.
5Install the removable spindle media guide onto the end of the spindle.
aPush down on the media guide, making sure that the guide is flush against the
ends of the roll.
bThen push the middle section in.
B
B
AA
B
Correct Incorrect
C4723119
C4723132
Working with Media
Installing a New Roll into the Printer
3-34
6Insert the printer spindle so that the fixed media guide is on the right (A) and the
removable media guide is on the left (B). Push in firmly on both ends. Make sure
the media remains flush against the media stop.
The media must be positioned on the roll as shown above.
C4704122a
B
A
Media Path
Working with Media
Changing the Core Tube on the Take Up Reel Accessory
3-35
Changing the Core Tube on the Take Up Reel Accessory
The Core tube on the Take Up Reel must be the same width as the media you are
using. To change the core perform the following procedure.
1Slide open the spindle lock on the right hand side of the Take Up Reel.
2Remove the Take Up Reel spindle from the printer as shown by pulling firmly on
each end of the spindle, A then B.
12'' / 305mm
C472358
A
B
12'' / 305mm
42'' / 1067mm
+ 54''/1372mm=
+ 36''/915mm=
+ 50''/1270mm=
C472349d
Working with Media
Changing the Core Tube on the Take Up Reel Accessory
3-36
3Remove the left-hand media guide.
4Remove the old Take Up Core.
5Install the new Core you have chosen onto the spindle and re-install the left hand
guide assembly.
NOTE:You can also use an empty cardboard tube to replace the plastic Take Up
Core that was supplied with your printer.
It is important that the Take Up Core is the same width as the media you are using.
By matching color coded lengths of plastic tube, you can make a Take Up Core for
different widths of standard media sizes: 24”,36”.
12'' / 305mm
+ 54''/1372mm=
+ 36''/915mm=
+ 50''/1270mm=
24'' / 610mm
+ 54''/1372mm=
+ 36''/915mm=
+ 50''/1270mm=
24'' / 610mm
C470367a
Working with Media
Changing the Core Tube on the Take Up Reel Accessory
3-37
Alternatively you can use an empty media cardboard core.
NOTE:Ensure the Take Up Core is pushed firmly into both media guides.
NOTE:If you want to use a three inch cardboard core then use the 3 inch core
adaptors shown below.
12'' / 305mm
42'' / 1067mm
+ 54''/1372mm=
+ 36''/915mm=
+ 50''/1270mm=
C472350b
Take Up Core
3 inch core adaptors
Left hand media
guide
Take Up Reel spindle Right hand
media guide
Working with Media
Changing the Core Tube on the Take Up Reel Accessory
3-38
6Install the Take Up Reel spindle into the printer by pushing firmly on each end of
the spindle, A then B.
7Slide shut the spindle lock on the right-hand side of the Take Up Reel.
A
B
12'' / 305mm
42'' / 1067mm
+ 54''/1372mm=
+ 36''/915mm=
+ 50''/1270mm=
C472349b
12'' / 305mm
C472359
Working with Media
Loading sheet media
3-39
Loading sheet media
Which edge first? You can load a sheet in either portrait or landscape orientation. Unless using the
Rotate option (see page 5-15, Rotating an Image), load the sheet in the same
orientation as you have specified in your software. If printing a PostScript file,
always load the sheet with the short edge first, even if the width of your drawing is
greater than its length.
Which side up? As you load the sheet, it is the side facing down on which the printer prints. With
most media types, the two sides are different and so it is important to load the sheet
correctly.
Loading a sheet
1You cannot load sheet media if roll media is loaded. If roll media is loaded refer to
3-30, Removing a Roll from the Printer.
2Make sure the media lever is in the raised position and the roll cover is closed.
(short edge first)
always use this orientation for PostScript files
C4723020
C4704131
Working with Media
Loading sheet media
3-40
3Holding the media at its sides, align the right edge with the perforated line on the
entry platen.
4Insert the media into the printer until it buckles slightly. That is, push it all the way
until the media stops. Let go of the media when the printer begins to pull it in.
5Press next to the front-panel display to indicate you are loading a sheet.
6Using the and keys until the display shows the type of media you are loading*.
Then press the Enter key.
Cancel
C4704129a
C4704035
Sheet load --------->
Roll load ------------>
Previous
Enter
C4704030
SELECT MEDIA
Coated paper
Enter
Previous
Working with Media
Loading sheet media
3-41
*For information on media types, see page 3-2, Choosing Media.
7The printer moves the sheet in and out to check its size and alignment, and then
advances it to the start of the page.
8When the “Status/Ready “ message is displayed you have finished loading sheet
media.
Working with Media
Unloading Sheet Media
3-42
Unloading Sheet Media
1Wait until the appropriate drying time has passed (see page 3-44, Drying time (With a
Take Up Reel)). No drying time is necessary for some combinations of media types
and print modes.
2Gently pull the sheet from the printer.
C4704141a
Working with Media
Unloading Sheet Media
3-43
Compensating for Badly Cut Media
If the media is persistently difficult to load, it could be an indication that it has been
cut unevenly, with the media width on the leading edge different to that of the
trailing edge. A front-panel option called Skew tolerance helps you compensate for
the shape of some poorly cut sheet media. When you properly load the leading edge
of poorly cut media along the perforated line on the platen, you may notice the
trailing edge is displaced from the line by a small distance and the printer will not
accept the media. The printer can accept poorly cut media that is displaced less than
1.0 cm from the perforated line.
The Skew tolerance feature is enabled only when Sheet media is selected on the
front panel.
NOTE Media that is cut properly should not need the help of the skew tolerance
feature. In fact, using this feature for properly cut media increases the risk of
skewing your print on the page.
Adjusting Skew Tolerance
Select the appropriate skew tolerance in the front panel.
Device Setup
Skew tolerance
F
ull menu mode only
D
efault: Off
Skew Tolerance in Front
Panel Maximum Acceptable Skew of Loaded
Sheet
Off 0.4 cm
On 1.0 cm
Working with Media
Drying time (With a Take Up Reel)
3-44
Drying time (With a Take Up Reel)
If you are using the Take Up Reel the ink must be dry before the media is wound up
onto the Take Up Tube, otherwise the image will be damaged. In most cases the
Take Up Reel paper loop gives the print time to dry before it is wound up, in this
case the printer will not slow down.
However sometimes the printed media will need a longer time than this to dry, and
so the printer will slow down the printing process to allow more time before being
wound onto the Take Up Reel, this is called the Drying Time.
There are three settings to Drying Time:
None
This setting means there is no delay to the printing process.
Hewlett-Packard has tested the HP media range in different environmental
conditions. The table below shows media which may need drying time and what
conditions are required to avoid it.
HP Media Type Width of printing
area Max.% Relative
Humidity Max. Temperature
0C
High-gloss photo 24 inches or more 60 30
Semi-gloss photo 24 inches or more 60 30
Imaging film-backlit 24 inches or more 50 35
Working with Media
Drying time (With a Take Up Reel)
3-45
Automatic
This is the default setting. The printer (if necessary) will automatically adjust the
drying time depending on the following:
nType of Media
nPrint Mode
nWidth of printing area
nEnvironmental conditions
CAUTION To avoid the printer adding drying time to prints operate the printer under the
following environmental conditions:
Manual
In this mode you can override the amount of time that the printer has calculated to
print your plot. The time shown in the front panel will be the amount of time that it
will take to reach the Core on the Take Up Reel.
NOTE:However there is a certain amount of time that the printer has to take to
process your job, if the amount of time that you have specified is less than this time
the printer will ignore your setting.
HP Media Type Width of printing
area Max.% Relative
Humidity Max. Temperature
0C
High-gloss photo 24 inches or more 50 30
Semi-gloss photo 24 inches or more 50 30
Imaging film-backlit 24 inches or more 40 35
Working with Media
Drying Time (Without a Take Up Reel)
3-46
Drying Time (Without a Take Up Reel)
On some media types, the ink needs time to dry before the media is unloaded. The
printer automatically determines the appropriate drying time, based on the type of
media you have selected and the current temperature and humidity.
Adjusting Drying Time
You can make a global adjustment to the printer’s automatic drying times through
the front-panel menus. In almost all situations, the Automatic setting will provide
excellent results.
*For environmental specifications, see page 13-6.
CAUTION Adjusting drying times only to speed up the printer can reduce the quality of
your print.
Drying time setting Result
Automatic* The printer automatically adjusts the drying time for
the current humidity and temperature.
Manual You can specify the drying time, from 1 to 10 minutes.
None The printer ejects the media immediately after printing,
without waiting for the ink to dry.
4-1
1
Working with Ink
Systems
4
About the Ink System 4-2
Obtaining Optimum Refill Performance using non-HP media. 4-6
Monitoring the Ink Level 4-9
Removing and Replacing Ink Systems 4-11
After replacing the Ink System 4-23
Removing and Storing Partially Used Ink Systems 4-24
Storing the Ink System in the HP DesignJet CP Ink System Storage
Container 4-25
Working with Ink Systems
About the Ink System
4-2
About the Ink System
The HP DesignJet CP Ink Systems
There are two HP DesignJet CP Ink Systems designed together with your HP
DesignJet 2500CP and 2000CP printers for a total printing solution that delivers
clear, sharp prints - every time.
nThe HP DesignJet CP Ink System UV also referred to as UV Pigmented ink is
designed for use in applications where durability to direct sunlight is needed.
Because the ink has different characteristics than the Imaging Ink, prints will not
look exactly the same. The HP DesignJet Ink system UV is available from your
local Hewlett-Packard printer dealer.
NOTE:The Imaging and UV inks are very different in composition. Be careful when
installing and storing ink systems, never mix ink system components.
Main Features of the HP DesignJet CP Ink System
Designed with the HP DesignJet 2500CP and 2000CP printers the HP DesignJet CP
Ink System (Imaging Ink) delivers clear, sharp, brilliant photo-quality images with
precise performance - every time.
nThe HP DesignJet CP Ink System (Imaging Ink) provides convenient, easy-to-
use printing for photo-quality images.
nThe HP DesignJet CP Ink System is the Ink System that you received with your
HP DesignJet CP printer.
Working with Ink Systems
About the Ink System
4-3
What is an Ink System?
In each of the four ink systems, there are three separate components that work
together. The components of each ink system are color-coded to help you install
them correctly.
Ink Cartridge Each ink cartridge is a large-capacity ink supply that refills the printhead whenever
the ink volume in the printhead drops below a minimum level.
Printhead The printhead has a 600-dpi thermal inkjet head for firing ink droplets onto the
media and a reservoir which holds enough ink for several prints. The actual number
of prints between refills depends on the size and type of images you are printing.
Printhead Cleaner The printer uses the printhead cleaner to clean and maintain the printhead to ensure
best possible image quality, and to seal the printhead when not in use to ensure long
life.
C4704144
Ink Cartridge
Printhead
Printhead Cleaner
Working with Ink Systems
About the Ink System
4-4
How to Identify the HP DesignJet CP Ink System UV
Components
The appearance of the HP DesignJet CP Ink System UV is similar to the HP
DesignJet CP Ink System. To help you easily identify the UV Ink System each
component is marked with the following symbol after the name HP DesignJet CP
Ink System UV:
Be sure to check all components; printhead, printhead cleaner and ink cartridge for
this symbol.
Additionally, you can also identify the Ink System components by their part number
(Refer to Chapter 13, Reference).
Identifying the Ink System in the Printer
The printer automatically detects the Ink System installed. You can easily check
which Ink System you are using from the front-panel menu display.
1Make sure the front-panel display reads STATUS / Ready.
2Press the Enter key and then using the orkey, scroll through the menu until
Utilities is displayed.
3Press the Enter key and then using the orkey, scroll through the menu until
Statistics is displayed.
4Press the Enter key and again using the orkey, scroll through the menu until
you find one of these two messages:
nInk=UV pigmented (the HP DesignJet CP Ink System UV is installed)
nInk=Imaging (the HP DesignJet CP Ink System is installed)
5To return to the STATUS / Ready display, press the Previous key three times.
C6240008a
Utilities
Statistics
Ink=UV pigmented
Working with Ink Systems
About the Ink System
4-5
When Does the Ink System Refill the Printheads?
Normally the printheads are refilled when a print has been finished. If you are
printing an image with a high ink density which is larger than E/A0, the printer may
stop during the print to refill. The printer contains algorithms to find the best place
in a print to stop for a refill. If you are using UV pigmented ink, you may not be
able to print a large image without the printer stopping to refill the printheads.
Working with Ink Systems
About the Ink System
4-6
Obtaining Optimum Refill Performance using non-HP
media.
In some cases, particularly with high ink density prints and using non endorsed
media types, defects can occur as the ink dries on the media while a print is paused
to refill the printheads. If you are experiencing this problem you can change the
way the printer refills. Your printer can use three different refill types, they are
optimized for different types of media. The three refill types are called A, B, C or
default. The printer chooses which refill type to use based on the media type and the
print mode selected in the front panel. These options may be supported for other
types of media by your RIP software if you are using a RIP. The table below shows
you which refill type you are already using, you can if necessary change the refill
type to better suit the media you are using.
Default: This refill type is for the HP Media range. The printer chooses the refill
type depending on the HP Media you are using and the print mode selected. If you
change Media type the printer will always return to this refill type.
Refill A: Works well for coated papers, however it may cause hazing (blurry, non-
glossy surface) on some glossy media.
Refill B: Works well for glossy media, but may leave a very thin line on some
media.
Refill C: Shorter refill time, can avoid hazing and other defects on some media
types, but does not completely refill the printheads, so more refills may occur
during very large prints.
Device Setup
Refill Type
Refill *
Working with Ink Systems
About the Ink System
4-7
NOTE:The refill types shown are the default settings.
NOTE:If the media type is changed either by loading new media or changing the
setting in the front panel, the refill type will return to default.
NOTE:If you are using an external RIP, the option indicated through the RIP will
override the Front Panel selection.
Media for Imaging Ink Fast Normal Best
Coated B B A
Heavy Coated B A A
Imaging Film-Backlit A A A
High Gloss Film B B B
Semi-Gloss Photo B B B
High-Gloss Photo B B B
Opaque Vinyl C C C
Media for UV ink Fast Normal Best
Heavy Coated A A A
UV Vinyl B B B
UV Custom Media A B B B
UV Custom Media B A A A
UV Custom Media C A A A
UV Custom Media D B B B
Working with Ink Systems
About the Ink System
4-8
Refilling the Printheads from the Front Panel
You may want to refill the printheads before printing a very large (long axis) or
dense print that may require more ink than the minimum volume in the printhead.
Select Refill in the Printhead service menu. Refill causes the printer to refill all four
printheads immediately. If a file is being printed when you select Refill, the printer
waits for the current print to be completed before refilling the printheads.
How big a print can I make without a refill?
The printheads contain enough ink for almost all E/A0 size jobs. The table below
shows the possible area at 100% ink coverage.
If you are printing on backlit media, you may only be able to print half the area
before a refill occurs, this is because the printer needs more ink to print on backlit
media.
Ink System Always If you Refill before start of
print
Imaging Inks 0.75m2 (8ft2)1.0m
2 (10.5ft2)
UV Inks 0.67m2 (7ft2)0.75m
2 (8ft2)
Image Quality
Printhead service
Refill now
Working with Ink Systems
Monitoring the Ink Level
4-9
Monitoring the Ink Level
You can monitor how much ink you have remaining in each ink cartridge by
selecting the Ink level display in the front-panel menu.
The display provides an indication of how much ink is remaining in each of the four
ink cartridges (based on internal counts of the ink ejected).
The display may not provide a precise measurement of the amount of ink remaining
in the ink cartridges. The actual amount of ink left may vary depending on your ink
system components and printer.
When the last indicator starts blinking, you may run out of ink at any time. If you do
completely run out of ink, an “out of ink” warning message is displayed on the front
panel as soon as the printer detects it. See page 4-10, When should I Replace an Ink
System?
If you need to print several images unattended (for example, when printing
overnight) and the Ink Level display shows that one or more ink systems is low on
ink, you may want to replace these system with new ink systems. See page 4-24,
Removing and Storing Partially Used Ink Systems.
FULL MENUS
Ink Level
C47023003
Cyan
Yel
Mgnta
Black
Ink cartridge Full
Ink cartridge Low
Ink cartridge almost empty (Blinking Indicators)
Working with Ink Systems
Monitoring the Ink Level
4-10
When should I Replace an Ink System?
You should replace an ink system when prompted by the printer. When the printer
runs out of one or more colors of ink, the printer displays the following message on
the front panel.
The printer displays four blocks representing the four ink colors with empty ink
systems shown as blinking empty blocks. The printer displays the colors in the
same positions as installed in the printer.
The “Out of ink” message will be displayed for the following reasons:
nThe printhead check detects too many non-working nozzles in the printhead and
at the same time it is low on ink.
nThe printer stops printing due to an abnormal increase in the temperature of the
printhead (normally because there is no ink), and at the same time it is low on
ink.
nThe ink level monitor estimates that the ink system has used so much ink that it
is beyond all possible ink-consumption tolerances.
NOTE It is recommended that you set the printhead check frequency to 1 (see page 9-
6, Checking Printheads) if you see any of the printheads low on ink and you plan
to leave the printing working unattended. By doing this you can limit the
number of prints wasted due to printheads out of ink.
C4723036A
Out of ink
Working with Ink Systems
Removing and Replacing Ink Systems
4-11
Removing and Replacing Ink Systems
NOTE:It is very important that you do not mix ink systems up. The UV ink systems
and other non-UV ink systems are not compatible. Contamination of one ink system
with the other will result in you having to replace both the ink systems.
The front-panel display will prompt you to replace components in the following
order:
1Remove and replace printheads.
2Remove and replace printhead cleaners.
3Remove and replace ink cartridges.
The components of the ink system are numbered to match the sequence in which
they must be installed. The number is printed on the printhead cleaner and ink
cartridge, and on the sleeve containing the printhead.
Remember: nAlways change all three components for each ink color system at the same time.
nUse only the components that come together in their box. Never mix the
components with the same or different colors from other boxes.
nNever mix Imaging Ink Systems and UV Ink Systems or components, the printer
will not work.
Printhead Cleaner
Printhead
Ink Cartridge
C2704112
Working with Ink Systems
Removing and Replacing Ink Systems
4-12
Working with multiple Ink Systems
IMPORTANT To get the best images from your HP DesignJet CP Ink System UV always follow
these important rules:
nChange all three components for each ink color set together. The printhead,
printhead cleaner, and ink cartridge should all be new every time you replace a
color unless they have been previously used together and stored in the HP
DesignJet CP Ink System Storage Container.
nMake sure all four ink colors that you are using are the same type of HP Ink
System. Never mix UV Pigmented ink and Imaging ink Systems.
nIf you have installed mixed ink components in the printer, the front panel will
display the following message; “Replace mixed printhead(s) nn X n“. You will
not be able to use the printer until the mixed ink components have been replaced.
See page 11-31, Solving Ink System Problems for more information.
nInstall all three components of the ink system by the date on the box.
CAUTION If you are removing an ink color from the printer and intend to use it later,
always keep the three components together as a set.
Handle Ink Systems with Care
Handle the ink system with care. In particular, the printhead is a high precision
device and needs proper handling.
nDo not touch the printhead nozzles.
nDo not be rough when handling the printheads. Always set them down gently.
nDo not drop the printheads.
nProper handling will assure optimum performance throughout the printhead life.
nFor the printhead cleaner, always handle and store upright to avoid potential
leaking of the ink.
Working with Ink Systems
Replace the Ink System
4-13
Replace the Ink System
1Removing and Replacing Printheads
1When the printer carriage stops and the front panel displays the message “Open
window to access printheads,” open the window of the printer.
NOTE:Do not open the window before the “Open window to access printheads”
message is displayed. Follow the instructions in the front-panel display. If there are
any problems during the installation, the printer will give you instructions in the
front-panel display. Descriptions of all front-panel messages and instructions on
what to do are listed in chapter 12, Front-Panel Messages.
C4704140
Working with Ink Systems
Replace the Ink System
4-14
After you open the window, the printer will display the following message on the
front panel. Blinking indicators show which printheads must be replaced. In the
following example, the yellow printhead needs to be replaced.
2Press down lightly on the printhead you are replacing and pull it toward you,
removing it from its stall as shown below. Discard the used printhead.
NOTE:If you print mostly in Fast mode or extremely heavy image densities, inspect
the carriage for ink residues whenever you replace the ink system(s).
3Take the new printhead and remove the colored protective tape from the printhead’s
nozzles.
C4704036
Replace printhead(s)
Yellow
Cyan
Magenta
Black
C4704135
C4704046
Working with Ink Systems
Replace the Ink System
4-15
4Insert the printhead into the stall with the color dot that matches the color of the
printhead label. Press down lightly and push the printhead away from you (toward
the back of the cradle) until it snaps into place as shown below.
NOTE:The printhead colors can also be identified by the part numbers on the boxes.
The sequence of the stalls is, from left to right; yellow, cyan, magenta, and black.
5Repeat steps 2 through 4 for any additional printheads you need to replace.
6When you have finished replacing the printheads, the front panel displays the
message “Close window to continue”.
7Close the window. and the front panel will display the message “Open right door to
access head cleaners”.
8Continue with the next procedure, Removing and Replacing the Printhead Cleaner.
C4704136
Working with Ink Systems
Replace the Ink System
4-16
2Removing and Replacing the Printhead Cleaner
WARNING When you open the right door of the printer, the printhead cleaners move to the
opening in the printer for replacement. Keep hands clear of the opening until
the printhead cleaners stop moving.
1Open the right door on the printer.
After you open the right door, the printer displays the message shown below on the
front panel. The blinking indicators show which printhead cleaner(s) must be
replaced. In the example below, the yellow printhead cleaner needs to be replaced.
C4704114
C4723036A
Replace
Close right door
Working with Ink Systems
Replace the Ink System
4-17
2Press down on the printhead cleaner handle and pull it out of the printer. Discard the
used printhead cleaner.
3Insert the new printhead cleaner into the matching color-coded slot in the printer.
4Repeat steps 2 and 3 for any additional printhead cleaners you need to replace.
C4707138
C4704139
Working with Ink Systems
Replace the Ink System
4-18
5Close the right door on the printer.
The front panel will display the message “Open left door to access ink cartrg.”.
Continue with the next procedure, Removing and Replacing the Ink Cartridges.
C4704107
Working with Ink Systems
Replace the Ink System
4-19
3Removing and Replacing the Ink Cartridges
1Open the left door on the printer.
After you open the left door, the printer displays the message shown below on the
front panel. The blinking indicator shows which ink cartridge must be replaced. In
the example below, the yellow ink cartridge needs to be replaced.
C4704108
C4704036
Replace ink
Yellow
Cyan
Magenta
Black
cartridge(s)
Working with Ink Systems
Replace the Ink System
4-20
2While pressing down on the quick-release button (1), unplug the ink cartridge tube
by pulling the tube connector away from the printer (2).
CAUTION Never pull the ink cartridge out by the tube or connector. This may cause the
ink cartridge to leak. Always grasp the body of the cartridge when removing or
installing.
3Remove the used ink cartridge from the slot in the printer. Discard the used ink
cartridge.
1
2
C4704113
1
2
C4704143
Working with Ink Systems
Replace the Ink System
4-21
4Insert the new ink cartridge into the slot in the printer, making sure that you match
the color of the ink cartridge with the color code on the printer.
5Plug the valve on the ink cartridge tube into the connector on the printer making
sure that you match the valve color with the color code on the valve connector.
6Repeat steps 2 through 5 for any additional ink cartridges you need to replace.
When you have finished replacing ink cartridges, the printer front panel displays the
message “Close left door to continue”.
C4704142
1
2
C4704134
Working with Ink Systems
Replace the Ink System
4-22
7Close the left door on the printer.
After the left door is closed, The front panel displays the message “STATUS,
Checking ink system” while the printer checks that all ink system components have
been installed correctly. This may take a few minutes.
Components
Installed Correctly If all components have been installed correctly, the front panel displays “Install
complete”.
Components
Installed Incorrectly If any components have been installed incorrectly, the front panel will prompt you
to take the appropriate action to correct the problem. See chapter 12, Front-Panel
Messages, for information about any messages that are displayed in the front panel.
Next Step Go to After replacing the Ink System on the next page for information on the
alignment and calibration checks performed by the printer after ink system
replacement.
C4704103
Working with Ink Systems
After replacing the Ink System
4-23
After replacing the Ink System
After you replace the ink system, the printer:
naligns the printheads
nperforms a printhead check (if enabled)
ncalibrates the color, if the color calibration function is enabled in the front-panel.
See chapter 9, Controlling Image Quality, for more information on these
functions.
If no media is loaded, the printer will display the message “Load media to align
printheads.” Load media following the directions in chapter 3, Working with
Media. The alignment procedure requires an A2 or C-size media width. An A3 or
B-size cut sheet media can only be accepted if loaded in the landscape position.
When the front panel displays “STATUS Ready”, you are ready to print.
NOTE:Make sure the printer window and the left and right doors are closed after
you replace ink system components. The printer will not print while these are open.
NOTE:If after installing the ink systems you experience problems see page 11-31,
Solving Ink System Problems.
Working with Ink Systems
Removing and Storing Partially Used Ink Systems
4-24
Removing and Storing Partially Used Ink Systems
If you need to print several images unattended (for example, when printing
overnight) and one or more of the ink colors is low on ink, you may want to replace
these colors with new ones before starting to print and store them in the HP
DesignJet CP Ink System Storage Container.
If you need to change from the HP DesignJet CP Ink System (Imaging ink) to the
HP DesignJet CP Ink System UV (UV Pigmented ink) or vice versa, you will need
to store the printheads and printhead cleaners that you are not using. When storing
Ink Systems remember:
CAUTION Do not touch the printhead nozzles.
Handle the Ink Systems with Care
nAlways store the partially used printheads and printhead cleaners in the HP
DesignJet CP Ink System Storage Container. Keep the partially used ink
cartridges close by the HP DesignJet CP Ink System Storage Container. This will
prevent unintentional mixing of different sets of ink system components.
nYou can store the HP DesignJet CP Ink System UV (UV Pigmented ink)
printheads and printhead cleaners in the storage container for up to six weeks
without affecting the Outdoor Durability Warranty (providing you comply with
the warranty procedures).
nMake sure all four ink colors that you are storing are the same type of HP Ink
System. Never mix UV Pigmented ink and Imaging ink components.
nAlways handle and store the printhead cleaners upright to avoid spilling ink.
nHandle the system with care.
Working with Ink Systems
Removing and Storing Partially Used Ink Systems
4-25
Storing the Ink System in the HP DesignJet CP Ink System
Storage Container
Additional HP DesignJet CP Ink System Storage Containers can be purchased
separately through your Hewlett-Packard dealer. Refer to page 13-18, Ordering
Accessories for more information.
CAUTION The sequence in which the printhead cleaner and printhead are inserted into
the HP DesignJet CP Ink System Storage Container is very important to
prevent printhead damage. Always follow the sequence in the procedure given
below.
1To remove the partially used Ink System components from the printer refer to page
4-11, Removing and Replacing Ink Systems.
2Have the Ink System components ready for storing in the HP DesignJet CP Ink
System Storage Container.
3Lower the two cover lock-arms and remove the top cover from the storage
container.
C6240007
Working with Ink Systems
Removing and Storing Partially Used Ink Systems
4-26
4Lift the lever arm and insert the printhead cleaner into the matching color coded slot
in the HP DesignJet CP Ink System Storage Container.
5Push the lever arm forward so that the printhead cleaner “clicks” into position in the
HP DesignJet CP Ink System Storage Container.
NOTE The movement of the lever arm will push the printhead cleaner into the slot and
then move the printhead cleaner slightly upwards so that it “clicks” into the
stored position.
The lever arms also prevents installing the printheads and printhead cleaners
into the HP DesignJet CP Ink System Storage Container in the wrong sequence.
This will prevent inadvertent damage to the printheads.
6Repeat steps 4 and 5 for the three remaining color printhead cleaners in the Ink
System.
C6240001
C6240002
Push the lever arm until
the printhead cleaner
“Clicks” into place
Working with Ink Systems
Removing and Storing Partially Used Ink Systems
4-27
7Insert the printhead into the stall with the color dot that matches the color of the
printhead label.
NOTE Each printhead is color keyed to the correct stall and will not fit in any other
position.
8Press down lightly and push the printhead away from you (toward the back of the
cradle) until it “clicks” into place.
9Repeat steps 7 and 8 for the three remaining color printheads in the Ink System.
10 Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise
the two lock-arms to the locked position.
C6240003
C6240004
Working with Ink Systems
Removing and Storing Partially Used Ink Systems
4-28
NOTE You can store the HP DesignJet CP Ink System UV (UV Pigmented ink)
printheads and printhead cleaners in the storage container for up to six weeks
without affecting the Outdoor Durability Warranty (providing you comply with
the warranty procedures)
11 Make sure the lock-arms are in the locked position when lifting the HP DesignJet
CP Ink System Storage Container by the cover.
Working with Ink Systems
Removing and Storing Partially Used Ink Systems
4-29
Removing the Ink System from the HP DesignJet CP Ink
System Storage Container
CAUTION The sequence in which the printhead and printhead cleaner are removed from
the HP DesignJet CP Ink System Storage Container is very important to
prevent printhead damage. Always follow the sequence in the procedure given
below.
1Lower the two cover lock-arms and remove the top cover from the HP DesignJet
CP Ink System Storage Container.
C6240007
Working with Ink Systems
Removing and Storing Partially Used Ink Systems
4-30
2Press down lightly on the printhead and pull it toward you, removing it from the
stall.
3Repeat step 2 for the three remaining color printheads in the HP DesignJet CP Ink
System Storage Container.
4Pull the lever arm up and towards you. Press down on the printhead cleaner handle
and pull it out of the stall.
5Repeat step 4 for the three remaining color printheads cleaners in the HP DesignJet
CP Ink System Storage Container.
6Put the top cover onto the HP DesignJet CP Ink System Storage Container and raise
the two lock-arms to the locked position.
C6240006
C6240005
5-1
1
Controlling the Page
Format
5
Page Format 5-2
Page Size and Accuracy 5-8
Selecting the Ink Emulation Mode 5-11
Adjusting Margins for Roll and Sheet Media 5-12
Rotating an Image 5-15
Printing a Mirror Image 5-19
Changing the Scale of a Printed Image 5-20
Controlling the Page Format
Page Format
5-2
Page Format
This chapter explains how to make sure that the printer produces your print in the
page format you want.
C4704042
Page Size
Margin
Printing area
Inked area
Controlling the Page Format
Page Format
5-3
Page size Page size can be specified from the front panel or in the software, where it may be
called ”Page Size”, “Media Size”, “Paper Size” etc., and where the options include,
for example, ISO A3, ANSI Letter, Custom, etc. If your software does not put a
page size command in the print file, the front-panel setting is used. Otherwise, the
software setting overrides the front-panel setting.
NOTE There is one exception to this rule. If the front-panel setting is Inked area and you
are sending a PostScript file, the front panel setting is used. See page 5-5,
Adjusting the Page Size in the Front Panel.
Margins Margins are normally 27 mm on the leading and trailing edges and 15 mm on the
sides. The 27 mm can be adjusted for roll media, as explained on page 5-12,
Adjusting Margins for Roll and Sheet Media.
Printing area Printing area is the page size minus the margins. For a table showing the printing
areas for standard media sizes, see page 13-9, Printing Area (= Media Size Minus
Margins).
Inked area Inked area is the smallest rectangle that contains the entire image, while
maintaining its aspect ratio (relative height and width dimensions).
Controlling the Page Format
Page Format
5-4
Do You Need to Adjust the Page Size in the Front Panel?
The answer is normally no, because the page size you have selected in your driver
overrides the page size selected in the printer. However, some of the circumstances
in which you may want to change the default setting are:
When you are using the PS ScaleFit to page feature. See page 5-20, Changing
the Scale of a Printed Image.
When you are not using one of the HP DesignJet PostScript drivers supplied
with your printer; for example, if you are sending a PostScript file from a UNIX
application.
When you want to save media by printing only the inked area of your print, plus
the margins. In this case set Page format / Size to Inked area.
Non-PostScript files
Depending on the driver you are using, you may not need to change the page size in
the front panel. The default Size setting (Software) in the Page Format menu causes
the printer to look for the page size information in the print file: if it is there, the
printer uses it.
However, some of the circumstances in which you may want to change the default
setting are:
If you want to print the inked area only, but the driver you are using does not
specify “Inked area”.
In this case, set the Size setting in the Page format menu to Inked area.
If you can select Inked area from your driver, any selection you have made in the
front-panel menu will be overridden by the settings in the driver.
When the prints you are creating need to be of a specific standard (for example,
ISO or ANSI), but the actual size within that standard is not important. For
example, your page size may need to conform to a standard ISO page size, but it
does not matter whether the final page size is ISO A4 or ISO A3.
In this case, set Page format / Size to ISO –> Best... or ANSI –> Best... etc. The
printer uses the smallest standard size into which the inked area will fit.
Controlling the Page Format
Page Format
5-5
Adjusting the Page Size in the Front Panel
PostScript files
Unless you are using the front-panel PS ScaleFit to page option (see page 5-20,
Changing the Scale of a Printed Image), the front-panel page-size settings have no
effect on PostScript files that already contain page-size information, which includes
all PostScript files sent using one of the HP DesignJet PostScript drivers supplied
with this printer.
If you are using the front-panel PS ScaleFit to page option, then the printer uses
the page size set in the printer’s front panel as follows:
If the page size is set to a discrete size, it uses the specified page size.
If the page size is set to Software, the printer calculates the page width as the
width of the loaded media and the page length as 1.5 times the width of the
loaded media.
If the page size is set to Inked area, the printer calculates the page width as the
width of the loaded media and the page length as the height of the inked area
plus the top and bottom margins of the page.
If the page size is set to a “Best…” option, the printer calculates the page length
as 1.5 times the page width.
Controlling the Page Format
Page Format
5-6
Non-PostScript files
The Size option lets you select the page size of your print. The options are described
in the following table. If you need to adjust the page size from the front panel, do so
before sending the file from your computer. The printer determines the size of a
print at the time it is received from your application.
Page format
Size= Comments
Inked Area The printed page size is the inked area
plus margins. For a definition of “inked
area”, see page 5-3.
Software The printer looks to the print you have
sent for a page size instruction. If it is
present the printer uses this. If not, the
printed page size is the inked area plus
margins.
ISO Best ISO A
ISO A0/A1/A2/A3/
A4
“Best...” Options
The printer chooses the smallest page
size from the corresponding discrete
options that will hold the inked area of
the print. For example, if Best ISO A is
selected and the inked area of the print
is between A3 and A4,the printer
chooses A3 as the page size.
Discrete Options
ISO A0/1/2/3/4
ANSI E/D/C/B/A
JIS B1/2/3/4
ARCH E1/E/D/C/B/A
Over A1/2
The printed page size is exactly the size
you specify. The largest discrete page
size you can specify is E/A0.
ANSI Best ANSI
ANSI E/D/C/B/A
JIS Best JIS B
JIS B1/B2/B3/B4
ARCH Best ARCH
ARCH E1/E/D/C/B/
A
Oversize Over A1/A2
(No “Best” option)
Page format
Size
All menu modes
Default: Software
Controlling the Page Format
Page Format
5-7
Page Size and Clipped Images
If you specify in your software a page size that is larger than the media size loaded
in the printer, the printer will still print what it can, but may clip your image.
Page Size and Nesting (Roll Media Only)
Nesting means placing two or more pages side-by-side on a roll to save media.
There are certain cases when your prints can not be nested. For a complete
explanation of nesting, see page 7-11, Avoiding Media Waste by Nesting Pages.
If you have queueing and nesting switched on, the printer will use the page size to
determine which pages are nested and whether the pages can be automatically
rotated when nesting. See page 7-12, Automatic Rotation, for information about
which pages can be automatically rotated.
C4704049
A1 page size in software or front panel
A2 media in printer
Clipped
Area
Controlling the Page Format
Page Size and Accuracy
5-8
Page Size and Accuracy
The printer dynamically modifies the advance of the media, to achieve the best
image print, depending on the printheads installed in the printer and the content of
the image, although the width of the image will always be correct. In the front panel
display the “Page accuracy” option lets you choose one of three options.
* Also refer to the explanation given below and Accuracy (Maximum accumulated
error) on page 13-3, Accuracy selection.
1From the front panel, scroll through the menus and choose “Device setup”. Press
Enter to access this menu. If you are unable to find this menu make sure that the
Full Menu Mode is enabled, see page 2-16, Selecting the Full Menu Mode.
2Once you are selected “Device setup” scroll through the menu until you find “Page
Accuracy”. Press Enter to access this menu.
3You will now have three different options. The default setting is “Optimized”.
Accuracy*
Selection Page Length
Optimized Image Quality
Optimized
“Optimized” No Yes
“Constant” No No
“Maximum” Yes No
DEVICE SETUP
Pg.Acc=Optimized
Full menu mode
Default: Optimized*
C4704034
FULL MENUS
Device setup
C4704034
Device setup
Pg. Accur.=optimized
C4704034
Page Accuracy
Optimized*
Controlling the Page Format
Page Size and Accuracy
5-9
The “Optimized” option means the printer will calculate the media advance
dynamically depending on:
the printheads
the use of each printhead
This selection will give best possible print quality, but page lengths may change
between two or more different illustrations with the same specific dimensions.
NOTE:Select “Optimized” when page size accuracy is not critical and you want the
best possible print quality.
If the print quality of your images is not the most important factor, you can change
the page accuracy setting as follows:
4With the “Page Accuracy” menu still selected, scroll through the menu until
“Constant” is displayed. Press Enter to access this menu.
By selecting this option, a constant media-advance correction will be automatically
applied, depending on the printhead set present, but not on each color being used.
This media-advance correction will remain constant throughout the life of the
printhead set. With this mode you may notice slight image quality degradation
when compared to the previous option “Optimized”.
NOTE:Select “Constant” when page size accuracy is an important factor and good
image quality is still necessary; for example when tiling images or producing
transparent media overlays.
C4704034
Page Accuracy
Constant
Controlling the Page Format
Page Size and Accuracy
5-10
5With the “Page Accuracy” menu still selected, scroll through the menu until
“Maximum” is displayed. Press Enter to access this menu.
By selecting this option, the printer will advance media without any dependence on
the printhead. Choose this option to achieve the maximum page-size accuracy.
Image quality may be worse than the two previous options.
NOTE:“Maximum” should only be selected when printing line artwork where end-
point accuracy is the most important factor or for posters which must match an exact
predefined size.
Page Size Using the HP DesignJet CP UV Ink System
When printing using UV inks on a roll, the page size is also affected by the
increased leading edge margin (described above). Consequently whatever page size
you have selected, it will be increased by an additional 27.0mm (1.06 inch) on the
leading edge.
C4704034
Page Accuracy
Maximum
Controlling the Page Format
Selecting the Ink Emulation Mode
5-11
Selecting the Ink Emulation Mode
Your printer can emulate the color behavior of offset printing presses, allowing you
to use your printer for color proofing. To get accurate colors for your proof, select
the color emulation mode that matches your offset printing standards. The
selections are:
Native - No ink emulation, uses HP DesignJet CP CMYK Ink settings.
SWOP - U.S. Specification for Web Offset Printing.
TOYO - Japan standard for offset press.
EuroScale- European standard for offset press.
Enhanced - Optimized version of “Native”.
The Enhanced Native mode is an optimized version of the Native mode color values
will printed without adjustment unless they are likely to cause printing problems, in
which case they will be adjusted to safer values.
Enhanced Native mode gives the biggest color gamut without compromising print
quality.
The enhanced Native mode applies ink limitations (200%) to control ink volume
and minimize cockle and gloss unevenness (caused by too much ink on the media).
It does not apply any color mapping.
CAUTION If your application generates CMYK color values and you select Native ink
emulation (no color adjustment), the printer may apply an excessive amount of
ink which may affect image quality on some types of media. In extreme cases
(more than 200% ink density) coated paper may become saturated, resulting in
serious printhead damage.
DEVICE SETUP
Ink emul.=
All menu mode
Default: EuroScale
Controlling the Page Format
Adjusting Margins for Roll and Sheet Media
5-12
Adjusting Margins for Roll and Sheet Media
Besides nesting and setting the page size, you can also change the margin settings
and expand the printing area of the page, reducing the amount of media waste. The
two side margins are 15.0 mm. The default margin settings for the leading and
trailing edges of the media vary, depending whether you are using roll or sheet
media, as shown in the illustrations below:
Page format
Margins
Full menu mode
Default: Extended
Affects next file
C4704004
Normal SmallerExtended*
17.0 mm
15.0 mm
10.0 mm
(0.59 in)
15.0 mm
(0.59 in) 15.0 mm
(0.59 in)
15.0 mm
(0.59 in)
(0.67 in)
19.0 mm
(0.75 in)
(0.4 in)
10.0 mm
(0.4 in)
Trailing Edge
Leading Edge
27.0 mm
(1.06 in)
29.0 mm
(1.14 in)
Roll Media
Printing Area
Page Size
C4704004
Normal SmallerExtended*
17.0 mm
15.0 mm
10.0 mm
(0.59 in)
15.0 mm
(0.59 in) 15.0 mm
(0.59 in)
15.0 mm
(0.59 in)
(0.67 in)
17.0 mm
(0.67 in)
(0.4 in)
10.0 mm
(0.4 in)
Trailing Edge
Leading Edge
27.0 mm
(1.06 in)
27.0 mm
(1.06 in)
Sheet Media
Printing Area
Page Size
Controlling the Page Format
Adjusting Margins for Roll and Sheet Media
5-13
Extended margins provide wider top and bottom margins. Extended margins enable
the printer to do automatic error correction on the leading and trailing edges of an
image to prevent image quality defects when it detects nonfunctional nozzles. See
page 9-6, Checking Printheads, for more information on this feature.
NOTE If you select Smaller Margins with PostScript files, the printer uses the Normal
margin settings. The HP PostScript printer drivers provided with your printer
use Extended margins only. The setting in your driver override settings in the
front panel.
Controlling the Page Format
Adjusting Margins for Roll and Sheet Media
5-14
Non-PostScript Files
Only For roll media if you select Smaller in the Margins menu selection, you can reduce
the margins to 10 mm on the leading and trailing edges of the media.
NOTE If Smaller margins are selected, the Nesting auto-rotation feature is disabled.
Pages will not be automatically rotated.
Non-PostScript Files
Only Margins and Automatic Cutting
When the Margins setting is set to Smaller, the printer waits for the print to dry and
the next file to begin printing before cutting the page from the roll. If you press
Form Feed and Cut, the printer immediately cuts off the current page. When the
next file begins, the printer cuts the media again to give this page the narrow
margin.
Print Margins using the HP DesignJet CP UV Ink System
When printing with UV inks with extended or normal margins selected, the leading
edge margin will increase by 27.0mm (1.06 inch). The total leading edge margin for
UV Opaque vinyl selection on roll media will be:
Margin Selection Leading Edge Margin Dimension
Normal 46.0mm (1.81 inches)
Extended 56.0mm (2.20 inches)
Controlling the Page Format
Rotating an Image
5-15
Rotating an Image
Your images can be rotated from the Page format / Rotate option in the front panel
if:
The file is an RTL/HP-GL/2 file and Queueing and Nesting are off (see page 7-
11, Avoiding Media Waste by Nesting Pages)
The file is a PostScript file
(HP DesignJet 2500CP only)
The file is an RTL/HP-GL/2 file and the file contains no raster data.
Rotating an Image from the Front Panel
Except in the circumstances stated above, you can rotate a drawing from the
printer’s front panel, without changing the drawing in your software. The options
are 0, 90, 180 or 270 degrees relative to the drawing’s orientation in your software.
The rotation is counterclockwise, as shown below.
Page format
Rotate
All menu modes
Default: 0
0°90°180°270°
C4704047
Controlling the Page Format
Rotating an Image
5-16
What is Rotated?
With roll media, both the drawing and the page orientation are rotated.
Notice that the narrow margins are always at the left and right sides, regardless of
the orientation. The page size is adjusted to maintain the printing area, preventing
clipping.
With sheet media, the drawing is rotated, but the page orientation specified in your
software is retained. (You should always load sheet media in the orientation you
have specified in the software.)
The front panel’s Rotate setting has no effect on PostScript files printed on sheet
media. Use the settings in the PostScript driver to select rotation.
C4704043
0°90°180°270°
C4704044
0°90°180°270°
Controlling the Page Format
Rotating an Image
5-17
How Does Rotate Interact with Your Software?
For PostScript files
On sheet media, the front-panel Rotate setting has no effect.
On roll media, use the front-panel Rotate setting to save media, by printing
narrow pages in landscape orientation, that is, with the short edge parallel to the
media path. As an example, when rotated by 90° or 270°, the page size is
enlarged by 2 x (27–15) = 24 mm, i.e.,
[leading and trailing edges] - [side margins] = 24 mm
This prevents the larger margins resulting from the rotation from encroaching on
the image.
The rotate setting in your printer driver overrides the rotate setting in the front
panel.
C4704050
X
X + 12 + 12 mm
Controlling the Page Format
Rotating an Image
5-18
For Non-PostScript Files
The printer adds the rotation setting to any rotation angle you specify in your
software. For example:
For software applications which, like the printer, rotate counter-clockwise the
result is the sum of the rotation selected in the printer and the rotation selected in
the software application. For example, if your software specifies 180 degrees
rotation, and you set Rotate in the front panel to 90, your drawing’s final rotation
will be 270 degrees.
For software applications which rotate clockwise, the result is the difference
between the rotation selected in the printer and the rotation selected in the
software application. For example, if your software specifies 90 degrees
rotation, and you set Rotate in the front panel to 90, there will be no rotation.
Possibility of Clipped Images with Rotated Images
With either roll or sheet media, if you rotate an image to landscape whose
original orientation was portrait, the media may not be wide enough for the
drawing, and it may be clipped. For example, rotating a portrait D/A1-size image
on D/A1-size media by 90 degrees will probably result in a clipped image.
Controlling the Page Format
Printing a Mirror Image
5-19
Printing a Mirror Image
If you are using clear imaging media, sometimes called backlit. You may want to
print a mirror image of your plot. So that when the media is lit from behind it is in
the correct orientation. This can be done from the front panel, without changing the
image in your software.
NOTE Do not change the setting during a print, because the change becomes effective
immediately. If you change the setting in the middle of the current print, the
remaining data is printed in the mirrored orientation.
Page format
Mirroring
Full menu mode
Default: Off
Affects current print
Resets after power off
C4704051
Mirror Off Mirror On
Controlling the Page Format
Changing the Scale of a Printed Image
5-20
Changing the Scale of a Printed Image
With a PostScript file, you can enlarge your printed image from the printer’s front
panel by using the PS scale option, accessed from the Page format menu.
The PS scale feature is useful:
If your software does not support large formats.
If your file is too large for the printer’s memory, and you reduce the page size in
your software and then scale it up again using the front-panel option.
To scale your ANSI A PostScript file to:
ANSI
BANSI
CArch
CANSI
DArch
DArch
E1 ANSI
EArch
E
Use... 129% 200% 210% 258% 282% 352% 400% 419%
To scale your ISO A4 PostScript file to:
ISO
A3 ISO/JIS
A2 OS
A2 ISO/JIS
A1 OS
A1 ISO/JIS
A0
Use... 129% 200% 210% 258% 352% 400%
Page Format
PS Scale =
All menu modes
Default: 100%
Controlling the Page Format
Changing the Scale of a Printed Image
5-21
Fit To Page The Fit to page setting adjusts the image size to the page size selected for your
printer. For example, If you have selected ISO A2 as the page size and you print an
A4-size image, it will be enlarged to fit the A2 page. If ISO A4 page size is
selected, the printer would reduce a larger image to fit the A4 size.
Cumulative Scaling
Factors The PostScript scaling factors are cumulative with software settings. For example,
if you select 200% scaling in your software and 210% scaling in the front-panel PS
Scale menu, the printed image would be scaled 420%. Whatever scale you choose
will be used for PostScript files until you choose another scale, even if you change
the graphics language from PostScript and back again.
Controlling the Page Format
Changing the Scale of a Printed Image
5-22
6-1
Controlling the Overall
appearance of a Print
6
Ways of Controlling the Print’s Appearance 6-2
Changing Pen Widths and Colors Using the Internal Palettes 6-3
Changing the Treatment of Overlapping Lines (Merge) 6-9
Printing Color Images in Monochrome 6-10
Printing Speeds and Print Quality 6-12
Controlling the Overall appearance of a Print
Ways of Controlling the Print’s Appearance
6-2
Ways of Controlling the Print’s Appearance
NOTE:Unless you have specifically indicated in your software that the printers
front-panel settings are to be used (for example, Printers default Setting in a
Macintosh Print Options window), the software settings for a PostScript file override
the printer front-panel settings described in this chapter.
This chapter discusses the ways you can control the overall appearance of your
prints from the front panel in terms of:
pen width
pen color
treatment of overlapping lines
overall lightness/darkness
rendering color drawings in monochrome
overall print quality and resolution.
Some front-panel selections affect the next file you send from your computer, not
pages already in the printer's queue. If this is the case, it is stated in the relevant part
of this chapter.
Some of the controls are available using the front-panel menus (for example) pen
width, pen color, overlapping lines). Print quality and color/monochrome print
options are controlled from the front-panel keys.
Why Change the Appearance of the Print Using the Front Panel?
By default, the printer looks to your software to provide information on all the
above attributes. However, your driver or application may not provide these
controls or you may want to experiment with various effects, or try a temporary
change, without the need to change your drawing or your driver settings.
Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes
6-3
Changing Pen Widths and Colors Using the Internal
Palettes
The “pens” discussed throughout this chapter are the “conceptual” pens in a
software palette, rather than the printer's physical printheads.
These settings have no effect on PostScript files.
The printer has three pen palettes:
Factory
Palette A
Palette B.
The factory palette cannot be changed. You can, however, change the line width and
color settings for each pen in the remaining two palettes (palette A and palette B).
Initially, all three palettes are identical. Each palette has 16 pens which can include
pens of different widths and any combination of the printer's predefined 256 colors.
Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes
6-4
To Select a Palette
To select a palette through the front-panel menu, go to the Define Palette selection
under HP-GL/2 SETTINGS and choose the palette you want.
The following table describes the palette choices.
NOTE:These settings have no effect on PostScript files
Palette Comments
Software The printer looks to your software for pen settings and ignores
all three internal palettes.
Palette A The printer assigns the attributes defined in Palette A to the pens
defined in your software as 0 through 15.
Palette B The printer assigns the attributes defined in Palette B to the pens
defined in your software as 0 through 15.
Factory The printer assigns the attributes defined in the Factory Palette
to the pens defined in your software as 0 through 15.
Palette=
Full menu mode
Default: Software
HP-GL/2 SETTINGS
Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes
6-5
Viewing Current Config. Settings
1Make sure either a roll or a sheet of media is loaded.
2Make sure that the front-panel Color/Mono switch is set to Color.
3Print the Current Configuration Print, by pressing the and keys simultaneously.
Notice on the Current Configuration Print that the 16 pens are numbered 0 through
15 and the 256 colors are numbered 0 through 255. These colors are specified in the
Palette Print, as explained in the following sections.
NOTE:These settings have no effect on PostScript files.
C4704000
Press these two
keys simultaneously
STATUS
Ready
Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes
6-6
Viewing the Colors Available For a Palette
1Make sure that the front-panel Color/Mono switch is set to Color.
2To print the Palette, go to the INTERNAL PRINTS menu and choose
HP-GL/2 Palette.
In the Palette print, there are 256 squares, numbered 0 through 255, each showing
one of the 256 colors available for selection in the printer’s internal palettes. The
example below is color 6 (magenta), which is assigned to pen 6 in the factory’s
default palette.
Note that RGB and CMYK - plus white - are assigned by default to pens 0 through
7, and that eight grayscales are included in the 256 colors.
The 256 colors shown in the Palette Print are not the only colors you can print with
your printer! Using your software, you can create many more colors and, as long as
you are using the correct driver, the printer will reproduce these colors by an
appropriate mix of inks from its CMYK cartridges. The Palette Print merely shows
the 256 colors available for use in the printer’s internal palettes, should you choose
to use them.
INTERNAL PRINTS
HP-GL/2 Palette
All menu modes 6
6
255,0,255
C4704021
Pen number in factory default palette, and initially
Color number. 0 through 255.
RGB composition, scaled to 255 = 100%. In this example,
it is 100% red + 0% green + 100% blue, which is magenta.
therefore in all three palettes. 0 through 15.
Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes
6-7
To Change the Palette Settings
You cannot change the Factory palette, but you can define Palettes A and B to be
whatever you choose.
NOTE:These settings have no effect on PostScript files.
The following steps explain how to define Palette A.
1In the front-panel menu, go to the Define Palette selection and choose
Palette A.
2Scroll to the pen number you want to change and press Enter.
3The current width assigned to this pen is displayed, for example Width=0.35mm. If
you want to change it:
aPress Enter.
bScroll to the width you want
cThen press Enter again.
Otherwise, scroll to Color.
4The current color assigned to the pen is displayed, for example Color=110. If you
want to change it:
aPress Enter.
bScroll to the color you want.
cThen press Enter again.
5When both width and color are correct, press Previous.
Item Available Options
Palettes Factory, A, B.
Pens 0 through 15.
Widths (mm) 0.13, 0.18, 0.25, 0.35, 0.50, 0.65, 0.70, 0.80, 0.90, 1.00, 1.40,
2.00, 3.00, 5.00, 8.00, 12.00. Note that 0.13 mm is a one-pixel
line width at 300 dpi and three-pixels line width at 600 dpi:
some colors are rendered as a dot pattern.
Colors 0 through 255.
As specified on the Palette Print.
HP-GL/2 SETTINGS
Define palette
Full menu mode
Defaults:
Palette:
Width:
Color:
Factory
0.35 mm
See Palette
Print
Controlling the Overall appearance of a Print
Changing Pen Widths and Colors Using the Internal Palettes
6-8
6Scroll to the next pen number you want to change, press Enter and do steps 3
through 5 again.
7When all pen definitions are correct, press Previous until you exit the menus.
IMPORTANT The palette you have just defined will take effect only when you select it to be
the current palette, as explained on page 6-4, To Select a Palette.
Controlling the Overall appearance of a Print
Changing the Treatment of Overlapping Lines (Merge)
6-9
Changing the Treatment of Overlapping Lines
(Merge)
The Merge setting controls how overlapping lines are treated. Merge has two
settings, Off and On. The following illustration shows the effect of each setting.
You can set the merge setting from your software in some applications. Settings in
your software override the front-panel settings.
NOTE:Merge settings have no effect on PostScript files.
HP-GL/2 Settings
Merge
Full menu mode
Default: Off
C4704022
Merge on.Merge off.
A subsequent line hides a
previous line where they
overlap.
Overlapping lines and area
fills are merged.
Controlling the Overall appearance of a Print
Printing Color Images in Monochrome
6-10
Printing Color Images in Monochrome
There are times when you may want to print a color image in monochrome
(grayscales only). Examples of this are:
You want a draft where color is not important, for example to check that the
image is not going to be clipped,
You want a version for photocopying in black and white.
Remember the following important points:
Monochrome printing renders colors as grayscales rather than all colors as black.
If you want all colors to be printed as black, then you should set all your colors
to black in your software. For example, if supported in your software, use a pen
number that is 100% black.
Alternatively, you could make one of the printer’s internal palettes (A or B) all
black, and then select this as the current palette (see page 6-3 in this chapter for
an explanation of palettes).
NOTE: The Palette Settings do not affect PostScript files.
You cannot change the color/monochrome setting for pages already in the
printer’s queue.
NOTE Printing a color image in grayscale may affect print quality. For best results,
select grayscale in your application software and, in the printer driver and front
panel, select color. This usually provides the best quality image.
Controlling the Overall appearance of a Print
Printing Color Images in Monochrome
6-11
Switching between Color and Monochrome
1Use the front-panel key shown below to toggle between color and monochrome.
2Send the file from your computer.
NOTE The Color/Mono setting also effects most of the printer’s internal prints. The
Image Quality print is always printed in color, even when Mono is selected in
the front panel.
C4704027
Color
Mono
Best
Normal
Fast
Print Quality
Controlling the Overall appearance of a Print
Printing Speeds and Print Quality
6-12
Printing Speeds and Print Quality
The printing time varies with the Print quality setting, and with the media type
specified. Recommended combinations of Print quality and media types are given
on page 3-10, Combinations of Media Type and Print Quality. The table below
shows the effects of combinations of Print quality and media type on print speed
and the amount of ink used when printing an image.
NOTE:*Printing on Backlit media takes the same time as Glossy or Vinyl media.
However it uses twice as much ink.
Print Quality Coted Media Glossy, *Backlit,
and Vinyl Media
Printing Time Ink Used Printing Time Ink Used
Fast
Normal
Best
Controlling the Overall appearance of a Print
Printing Speeds and Print Quality
6-13
The table below shows the different print speeds and the amount of ink used when
printing an image using the six different media settings. This is representative of an
E size print in Best mode with 20% ink density in all four colors. The printing
process used by the printer varies not only with the print quality setting, but also
with the media type specified. Similarly, the printing time depends on the type of
image and the size of media being printed. For example, an Esize print will use
more ink and take longer to print than the same print on D size media. Therefore,
the table below compares the same print on the same size media.
Media Printing Time Ink Used
UV Opaque vinyl
Heavyweight coated
UV Custom media A
UV Custom media B
UV Custom media C
UV Custom media D
Controlling the Overall appearance of a Print
Printing Speeds and Print Quality
6-14
Print quality settings
You can set the overall Print quality from the front panel. In general:
Choose Fast to print your images in the shortest time.
Choose Normal to get a good combination of image quality and Normal.
Choose Best to get the highest possible quality.
You should print images in different modes to see which mode gives the best
combination of throughput and quality for your application.
The resolution at which your print will be printed is summarized in the table below.
Print quality Resolution in dpi
Monochrome Color
Fast 300 x 300 300 x 300
Normal 300 x 300 300 x 300
Best 600 x 600 600 x 600
Note: If you send an RTL file processed as 600 dpi to the printer in Normal or Fast
mode, it will be printed in Normal or Fast mode, but with a resolution of 600 dpi.
Fast and Normal print modes are identical for Backlit media.
Controlling the Overall appearance of a Print
Printing Speeds and Print Quality
6-15
Using Coated Paper and Heavy Coated Paper with Normal Mode
You should always select the media type in the front-panel menu that matches the
media type you have loaded in the printer, with one exception:
If you are loading Coated paper or Heavy coated paper, and you intend to print in
Normal mode, you can select either Coated paper or Heavy coated paper in
the front-panel menu selection.
For Faster Printing
Select Normal print mode with Coated paper media type in the front panel for
faster printing. This mode is not recommended for images containing
gradient fills.
For Better Print Quality
Select Normal print mode with Heavy coated paper media type in the front
panel for better print quality.
NOTE In most cases, settings in your application software or printer driver override
any settings you make on the front panel of the printer.
Controlling the Overall appearance of a Print
Printing Speeds and Print Quality
6-16
Changing the print quality
2500CP Only Use the front-panel Print Quality key to toggle between the three print quality
settings. Settings in your PostScript printer driver override the front-panel
setting. Use your driver for setting the print quality of images sent from your
computer. Use the front panel to set the print quality for internal prints.
2000CP Only Use the front-panel print quality key to toggle between the three print quality
settings. If your software raster imaging processor (RIP) system has print quality
settings, select your print quality from the RIP. It should override the front-panel
settings.
See page 3-10, Combinations of Media Type and Print Quality and page 3-11,
Using Coated Paper and Heavy Coated Paper with Normal Mode, for more
information about appropriate combinations of media type and print quality.
NOTE You cannot change the print quality setting for pages being received or already
in the printers internal queue (memory).
C4704028
Color
Mono
Best
Normal
Fast
Print Quality
Pause
7-1
1
Managing Your Prints
7
Managing Pages Currently being Printed or Drying 7-2
Managing Pages not yet Printed (the Queue) 7-5
Avoiding Media Waste by Nesting Pages 7-11
Getting the Best from Nesting (Nesting and Margins) 7-16
Managing Your Prints
Managing Pages Currently being Printed or Drying
7-2
Managing Pages Currently being Printed or Drying
NOTE In this chapter, the terms job and page are used interchangeably for files.
PostScript jobs may have multiple pages. RTL and HP-GL/2 jobs are single
page jobs. Where we talk about the print media, the term page means a single
output page.
Cancelling a Page
Press Cancel on the front panel.
The printer advances the media as though the print were finished. A multi-page or
complex PostScript file may take longer to stop printing than other files.
C4704023
Form Feed
and CutCancel
Managing Your Prints
Managing Pages Currently being Printed or Drying
7-3
Cutting a Page before Drying is Complete
(Roll Media Only)
Press Form Feed and Cut on the front panel.
The printer ignores the drying time and immediately drops the page.
However if you have the Take Up Reel accessory installed and have it turn on, the
Front Panel displays:
Remove the media weight and press the to continue. The front panel displays:
Press the wind button on the Take Up Reel and press the to continue. The printer
cuts the media.
WARNING If you press the Form feed and cut button while using the Take up reel, ensure
you follow correctly the unloading procedure first, otherwise the printed media
will fall on the floor. See page 3-26, Unloading Media from the Take Up Reel
accessory.
C4704024
Form Feed
and CutCancel
C4704034
Remove media weight
Continue ------------->
C4704034
Wind the Take Up Reel
Continue ------------->
Managing Your Prints
Managing Pages Currently being Printed or Drying
7-4
Pausing while Printing a Series of Pages
You can pause between two pages already sent from your computer, for example to
change the media type or replace the cartridges.
1Press Pause on the front panel.
The printer finishes the current page and leaves the printer paused (indicated by the
Pause light being on) until you press Pause again.
While the printer is paused, you can use the front-panel as normal, for example to
change a front-panel menu setting or to load and specify a new media type.
2To resume printing, press Pause again.
NOTE If the printer is paused and you make changes in the front panel, the changes
do not affect files already in the queue.
C4704026
Pause
Color
Mono
Normal
Best
Fast
Managing Your Prints
Managing Pages not yet Printed (the Queue)
7-5
Managing Pages not yet Printed (the Queue)
What is the Queue?
Your printer can store files in a queue at the same time as printing the current file. It
stores them by page. If you send only single-page files, you can regard these as
files.
The size of the queue is limited by number of jobs (maximum of 32 jobs containing
up to 64 pages total) and the total memory available. The queue stores processed
output pages, not the input jobs. Remember that file size and memory usage are not
the same thing, as explained on page 11-52, File Size and Memory Usage.
NOTE If you send a very complex PostScript job with queueing turned off, the printer
may stop during printing of the image while it is processing the job. This may
result in a image quality defect. To avoid this, always print very complex files
with queueing turned on.
With queueing turned ON
NOTE When Queueing is On and the printer receives print files, the files are stored in the
queue in the order they are received. If Nesting is Off, the files are printed as soon as
possible, in the order they are received. If Nesting is On, files are printed when the
time-out period expires or there are enough files to fill a page width. Merge settings
have no effect on PostScript files.
You can resend files which have already printed.
You can send pages to the printer without waiting for the current page to finish
printing.
Pages are stored in the queue in the order they are received.
You can manipulate the pages in the queue, for example prioritizing them and
reprinting them.
You can use nesting, the printer’s media-saving feature (see page 7-11, Avoiding
Media Waste by Nesting Pages).
While one page is printing, the printer will accept and process the next file
QUEUEING & NESTING
Queue=
All menu modes
Default: Off
Managing Your Prints
Managing Pages not yet Printed (the Queue)
7-6
With queueing turned OFF
If Queueing is Off and the printer receives print files, the files are printed as they are
received, and are not stored in the queue. Nesting time-out settings have no effect
when Queueing is Off.
Files are printed as they are received, and are not stored in the queue.
The printer will not accept another file sent from the computer until the current
page has finished printing and the printer is ready.
You cannot use nesting.
If you turn queueing off while pages are still in the queue, they will be printed and
(if nesting is on) nested, until the queue is empty.
NOTE If the printer is turned off with unprinted files in the queue, the files are lost and
must be resent.
Managing Your Prints
Managing Pages not yet Printed (the Queue)
7-7
Starting to Print a File that is Waiting for a Time-out
If all is in order (media loaded, ink system installed, and no file errors), there are
still two reasons why a file you have sent from your computer may not start printing
when expected:
The print file may lack a proper file terminator and the printer is therefore
waiting for the specified I/O time-out period before assuming it is complete. See
page 8-10, To Change the I/O Time-out Setting.
Nesting may be on and the printer is waiting for the specified nest wait time-out
period before calculating the appropriate nests. In this case, the printer display
shows the remaining time for the nesting time-out. See page 7-15, How Long
does the Printer Wait for Another File?
In either case, if you want to override the time-out period and start printing:
Press Form Feed and Cut on the front panel.
C4704024
Form Feed
and CutCancel
Managing Your Prints
Managing Pages not yet Printed (the Queue)
7-8
Identifying a Job in the Queue
In Queueing / Nesting, you can scroll through the pages in the queue.
Each has an identifier, comprising:
<position in queue>: <image name>
Position in Queue
The job currently being printed is in position 0. The next job to be printed is in
position 1, the one after in position 2, etc. The previous job printed is in position -1,
the one before that in position -2, etc.
Viewing the Size of a Page in the Queue
(Non-PostScript)
To view the size of any page in the queue, select it and choose Statistics.
Statistic Comments
Width The shorter side of the page, in millimeters.
Length The longer side of the page, in millimeters.
QUEUEING & NESTING
Queue mgmt
All menu modes
Page ID
3
2
1
0
–1
–2
–3
C4704012
up to
32 jobs current job
jobs yet to be printed
jobs already printed
Page ID
Statistics
All menu modes
Managing Your Prints
Managing Pages not yet Printed (the Queue)
7-9
Prioritizing a Job in the Queue
To make any job in the queue the next one to be printed, select it and choose Move
to top.
If nesting is turned on (see page 7-11, What is Nesting?) the prioritized job may still
be nested with others. If you really want this job to be printed next and on its own
on the roll, then first turn nesting off and then use Move to top to move it the top of
the queue.
Deleting a Job from the Queue
Under normal circumstances, there is no need to delete a job from the queue after
printing it, as it will just “fall off the end” of the queue as more files are sent.
However, if you have sent a file in error and want to avoid any chance of it being
reprinted, you can simply delete it, by selecting it and choosing Delete.
To remove a job that has not yet been printed, simply identify it by its position in
the queue (see page 7-8, Position in Queue) and delete it, by choosing Delete.
If the job is currently being printed (its queue position is 0), and you want both to
cancel the job and to delete it, first press the Cancel key and then delete it from the
queue.
Page ID
Move to top
All menu modes
Page ID
Delete
All menu modes
Managing Your Prints
Managing Pages not yet Printed (the Queue)
7-10
Making Copies of a Job in the Queue
In all cases, the job must be still in the queue.
Having selected the job and chosen Copies, use the scrolling keys to specify the
number of copies required, and press Enter. The number you enter is the actual
number of pages to be printed; for example, choosing 2 for a page not yet printed
means you will get the one original and one copy. The maximum is 99.
The setting you specify in this option overrides any value set by your software.
Note that, if Rotate (see page 5-15, Rotating an Image) was on when you sent the
file, every copy will be rotated also.
Has the job
already been
printed?
Do you want
one copy or
several? What to do
Yes One Use Move to top (see page 7-9, Prioritizing a Job
in the Queue).
Several Use Copies (see below) and then use Move to top
(see page 7-9, Prioritizing a Job in the Queue).
No One Use Copies (see below).
Several Use Copies (see below)
Page ID
Copies
All menu modes
Default: 1
Managing Your Prints
Avoiding Media Waste by Nesting Pages
7-11
Avoiding Media Waste by Nesting Pages
NOTE Nesting can only be used with roll media.
What is Nesting?
Nesting means placing pages side-by-side on the media (rather than one after the
other), to avoid wasting media.
Roll
Media saved
Nesting off
Nesting on
Direction of
paper flow
C47234010
Managing Your Prints
Avoiding Media Waste by Nesting Pages
7-12
Automatic Rotation
The printer may automatically rotate a page in nesting (see page 7-13, Which Pages
Cannot be Rotated?). It may do this even with a single page. Automatic Rotation
does not apply to pages that have margins set to Smaller.
NOTE The printers automatic rotatation does not apply to PostScript files. PostScript
files will print in the orientation in which they were sent to the printer.
C4704011
Direction of
paper flow
Media saved Nesting off
Nesting on
Managing Your Prints
Avoiding Media Waste by Nesting Pages
7-13
When Does the Printer Try to Nest Pages?
When all the following are true:
The printer is loaded with roll media rather than sheet media.
In the front-panel menus, Queue is ON (the default). See page 7-5, What is the
Queue?
In the front-panel menus, Nest is ON (that is, set to either Optimal or In order).
See page 7-14, Turning Nesting On or Off and Choosing the Nesting Method.
Which Pages Qualify for Nesting?
In order to be in the same nest, the individual pages must be compatible on both the
following criteria:
Color or monochrome
Either all are color or all are monochrome. Monochrome may include a color page
rendered in grayscales by use of the front-panel Color/Mono key - see page 6-10,
Printing Color Images in Monochrome.
Print resolution
Either all are 300 dpi or all are 600 dpi - see page 6-14, Print quality.
Print Quality all pages must have the same print quality setting (Best, Normal or
Fast).
All pages must be PostScript or all pages must be HP-GL/2.
Margin sizes must be the same for all pages (normal, smaller or extended).
Which Pages Cannot be Rotated?
Apart from obvious physical limitations on the roll, any HP-GL/2 page containing
raster data will not be rotated.
Also Post script files are not auto-rotated.
Managing Your Prints
Avoiding Media Waste by Nesting Pages
7-14
Turning Nesting On or Off and Choosing the Nesting
Method
NOTE:The Optimal setting does not affect PostScript files. If Optimal is selected
when printing a PostScript file, Nesting will function as if In order is selected.
What Happens to Nesting if You Turn Queueing Off?
Turning queueing off does not turn nesting off for pages already in the queue. The
printer prints all the pages in the queue before accepting any more files. As soon as
you turn queueing off, the nesting setting also changes to off. When queueing is
turned on again, the printer restores nesting to its previous setting.
Nest Setting
Selected Printer’s Response
Off The printer will not nest pages.
Optimal Choose this if you want to use the least amount of media.
The printer will search all through the queue for suitable pages.
It will nest the pages according to an algorithm that, for most
combinations of page sizes, saves the most media. The resulting
nesting pattern may still vary, depending on the size of the first
page.
In order Choose this if the speed with which you receive your prints is
most important. The printer will try to nest pages in their queue
sequence. If it comes across an incompatible page, it will stop
searching and print any nest it has already created.
QUEUEING & NESTING
Nest
All menu modes
Default: Off
Managing Your Prints
Avoiding Media Waste by Nesting Pages
7-15
How Long does the Printer Wait for Another File?
So that the printer can make the best nest possible, it waits after a file has been
received to check if a subsequent page will nest with it or with pages already in the
queue. This waiting period is the nest wait time. The factory default nest wait time
is two minutes. This means that the printer waits for up to two minutes after the last
file is received before printing the final nest. You can change this waiting time using
the front panel menu. The available range is 1 to 99 minutes.
While the printer is waiting for nesting to time out, it displays the remaining time in
the front-panel display. You can print the nest (cancel the nest wait) by pressing the
Form Feed and Cut key.
QUEUEING & NESTING
Nest
All menu modes
Default: 2 minutes
Optimal/In order
Nest wait
C4704024
Form Feed
and CutCancel
Managing Your Prints
Avoiding Media Waste by Nesting Pages
7-16
Getting the Best from Nesting (Nesting and Margins)
Right Margin Shift
The printer may reduce the right margin of the right-most page by up to 3 mm (0.08
in). This is done only if:
the Size option in the Page format menu is set either to a Photo option or to a
discrete standard size, and
the roll of media loaded is slightly narrower than a standard size.
NOTE:If you select Smaller Margins with PostScript files, the printer uses the
Normal margin settings. The HP PostScript drivers always use Extended margins
and override the front-panel settings.
Setting the space in between nested pages (nest spacing)
Another option you have to get the most from nesting is to change the size of the
gaps between the pages printed onto the media (nest spacing). In the example
shown below, the nest spacing is set to 30mm.
But by changing the nest spacing to 15mm you are able to print all four pages onto
the same line, allowing more efficient use of the media.
Direction of
paper flow
Nest spacing
30 mm.
Direction of
paper flow Nest spacing
15 mm
Managing Your Prints
Avoiding Media Waste by Nesting Pages
7-17
To set the nest spacing go to Page Format/Nest Spacing.
Nesting and the Rotate Feature
Since nesting may automatically rotate pages, the Rotate setting in the Page format
menu is ignored while nesting is on. Pages with Smaller margin settings are not
rotated.
NOTE:The printers automatic rotation does not apply to PostScript files. PostScript
files will print in the orientation in which they were sent to the printer.
Nest spacing
setting selected Printer’s response
30 mm
25 mm
20 mm
15 mm
10 mm
5 mm
0 mm
The printer leaves approximately the gap selected in
between pages in a nest. The printer rounds up or down the
gap selected with a maximum error of 1.25 mm.
Page Format
Nest Spacing
Full menu modes
Default: 30mm
Managing Your Prints
Avoiding Media Waste by Nesting Pages
7-18
8-1
1
Reconfiguring Your
Printer
8
Viewing the Current Overall Configuration of the Printer 8-2
Viewing the Current Configuration of the Front-Panel Settings 8-5
To Change the Front-Panel Settings 8-5
Recalibrating the Printer for Accuracy 8-6
Changing the Graphics Language 8-8
Changing the Interface Settings 8-10
To Change the I/O Time-out Setting 8-10
Upgrading Your Printer with More Memory 8-11
Turning on the Take Up Reel 8-12
Reconfiguring Your Printer
Viewing the Current Overall Configuration of the Printer
8-2
Viewing the Current Overall Configuration of the Printer
2500CP Only To see the current configuration of your printer, print out the configuration print. The
information contained on the configuration prints is described in the following
tables.
PostScript Configuration Print
Item Comments
Printer Name The name assigned to your printer.
Code ver The revision number of the printers SIMMs and Hard
Disk.
Adobe PostScript 3 The revision number of the printers internal PostScript
code.
RAM present The size, in megabytes, of the printer’s main standard
memory, plus the amount of memory reserved for print-
ing.
This does not correspond directly to the size of your
files on the computer, as explained on page 11-52, File
Size and Memory Usage.
This is the total RAM, not the RAM currently free.
RAM available for
PostScript Amount of RAM available for PostScript processing.
Menu Settings The current front-panel menu settings.
Internal Fonts A list of the printers internal fonts
INTERNAL PRINTS
PostScript config.
All menu modes
Reconfiguring Your Printer
Viewing the Current Overall Configuration of the Printer
8-3
HP-GL/2 Configuration Print
Item Comments
Queueing & Nesting The current queueing and nesting settings in the front-
panel menu.
Utilities The current menu mode setting (Full or Short).
Utilities -> Statistics
Max X
Max Y These two figures, in millimeters, give the size of the
current printing area, that is, the area in which the printer
will print the next page unless it is changed. Normally
each file received sets these dimensions with its Page Size
command.
Printing area = page size minus margins.
X represents the vertical (paper path) axis.
Y represents the horizontal (carriage path) axis.
Code rev The revision number of the printer’s internal code.
RAM present The size, in megabytes, of the printer’s main standard
memory, plus the amount of memory reserved for
printing. This is the total RAM, not the RAM currently
free.
Ink This is the type of ink installed in the printer.
Media The media type which the printer currently selected in the
front panel. For an explanation of media types, see page
3-4, Supported Media Types.
Language Current language used in the front panel and on internal
prints.
INTERNAL PRINTS
HP-GL/2 config.
All menu modes
Reconfiguring Your Printer
Viewing the Current Overall Configuration of the Printer
8-4
I/O setup Current I/O configuration and time-out setting.
Image quality ->
Printhead service Current printhead service check frequency setting.
HP-GL/2 settings Current Palette and Merge settings.
Device setup Current Device setup menu settings: Graphics language,
Cutter, Media advance, Skew tolerance, and Drying time,
page accuracy.
Page format Current Page format menu settings: Size, Mirroring,
Margins, and Rotate.
Item Comments
Reconfiguring Your Printer
Viewing the Current Configuration of the Front-Panel Settings
8-5
Viewing the Current Configuration of the Front-Panel
Settings
1Make sure either a roll or a sheet of media is loaded.
2Print the Current Configuration Print, by pressing the up-arrow and down-arrow
keys simultaneously.
The Current Configuration Print lists in an easy-to-read format all the items
available in the front-panel menus, together with their current settings (in red
italics). Note that some of the items don’t appear in the front-panel display unless
you have set Menu mode selection to Full in the Utilities menu (the default is Short,
so that they dont appear). See the legend at the bottom of the print for details.
To Change the Front-Panel Settings
Chapter 2, Using the Front Panel, of this manual explains how to use the front-
panel display, including how to change any of the settings. It also explains the small
menu graphics that appear in the left margins of this manual whenever a particular
menu item is explained.
The meanings of all the items in the front-panel menus are explained at the relevant
point in this manual. Refer to the index at the back of the manual for the item you
want to change.
C4704019
Previous
Next
Press These Two
Keys Simultaneously
STATUS
Ready
These graphics are
explained in
chapter 2.
Reconfiguring Your Printer
Recalibrating the Printer for Accuracy
8-6
Recalibrating the Printer for Accuracy
When to Recalibrate the Printer
Your printer was calibrated at the factory to ensure that it operates with the greatest
accuracy in normal environmental conditions. If you are operating under
significantly different conditions, you should recalibrate the printer as explained
here. The printer’s environmental specifications are given on page 13-6,
Environmental Specifications. You may also need to recalibrate the printer if you
have image quality problems. Before recalibrating the printer, you should always
print the Image Quality test print to verify that you do have image quality problems.
If you need to recalibrate the printer, you will be instructed in the image quality test
procedure. See page 11-10, Analyzing the Image Quality Test Results, for detailed
instructions.
To Recalibrate the Printer
1Choose your media type (sheet or roll). Use HP Matte Polyester Film. Plastic-based
media is more dimensionally stable than paper-based media. If you use another type
of media, let the media stabilize at the ambient temperature of the printer for 10
minutes. For information on media types, see the Media Guide for the HP
DesignJet Printers provided with your printer.
2Unload any media that is currently loaded in the printer see page.
3Go to Recalibrate in the front-panel menus, as shown in the left margin of this page.
4Choose Create pattern. The message STATUS/Calibrating is displayed. If sheet
media is loaded, it is ejected. If roll media is loaded, the printer asks you to remove
it.
5When prompted, load your media, using the procedure in chapter 3, Working with
Media. If using sheet media, load it in portrait orientation, unless you chose D/A1-
size media for an E/A0-size printer, in which case load it in landscape orientation.
6When the calibration print is finished, remove it.
UTILITIES
Service tests
Accuracy
calibrations
Recalibrate
Full menu mode
only
Reconfiguring Your Printer
Recalibrating the Printer for Accuracy
8-7
7First ensure the media is dry, then rotate the sheet 90° counterclockwise and reload
it printed-side down, so that the black arrows go into the printer first.
8Go to Recalibrate again, and choose Measure pattern.
When the printer has finished measuring and has ejected the sheet, the recalibration
procedure is finished.
To Restore the Factory’s Calibration
From the Utilities menu, choose Restore factory.
Χ4704038
12 3
UTILITIES
Service tests
Accuracy
calibrations
Restore
Full menu mode
only
factory
Reconfiguring Your Printer
Changing the Graphics Language
8-8
Changing the Graphics Language
To Change the Graphics Language Setting
2500CP Only To change the graphics language setting, go to the Device setup/Lang menu. There
are three selections, as follows:
Graphics
Language Comments
Automatic Choose Automatic to let the printer determine which type of
file it is receiving. This setting works for most software
applications.
PostScript Choose PostScript if you are printing only PostScript files
and your PostScript jobs do not include PJL language
switching commands.
HP-GL/2 Choose this setting if you are not working with PostScript
files and:
you have experienced image position problem.
you have experienced timing problems.
DEVICE SETUP
Lang=
Full menu mode only
Default: Automatic
Reconfiguring Your Printer
Changing the Graphics Language
8-9
Graphics Language and Networks
For system administrators
If you are using the printer with a network spooler, consider having your system
administrator modify the spooler to insert automatically the PJL language-
switching commands at the beginning and end of each file. This allows the printer
to switch automatically into the correct graphics language for your current print and
returns the printer to the front-panel graphics language setting for subsequent prints.
For information on ordering PJL reference information, see page 13-18, Ordering
Accessories.
The HP PostScript printer driver for Windows provided with your printer, adds the
PJL language-switching commands to your output file, allowing the printer to
switch graphics languages automatically.
NOTE:When using a Macintosh you should select the Automatic or Postscript
setting, otherwise you will not be able to connect to the printer.
Reconfiguring Your Printer
Changing the Interface Settings
8-10
Changing the Interface Settings
Network
With a network interface (such as the HP JetDirect Print Server), refer to your
network interface documentation for advice on any front-panel configuration. The
front-panel menu is I/O Setup / Modular / MIO….
Parallel
With a parallel interface, no front-panel configuration is necessary.
To Change the I/O Time-out Setting
Some software applications do not write a file terminator at the end of a file. In this
case, the printer does not know when the file is complete and will wait for more
data until the end of the “I/O Time-out” period. By default, this period is 30
minutes. You can change the time-out setting in the front-panel menu to as little as
30 seconds.
I/O SETUP
Modular
Full menu mode only
MIO
I/O SETUP
I/O Time-out
Full menu mode only
Default: 30 min
Reconfiguring Your Printer
Changing the Interface Settings
8-11
Upgrading Your Printer with More Memory
2500CP Only Your printer comes with 32 MB of memory plus 4 MB of internal printing memory.
You can expand the memory up to a maximum of 68 MB by adding additional 4-MB,
8-MB, 16-MB, and 32-MB memory expansion modules. In addition to this memory,
the printer has an internal hard disk drive used as extended memory for PostScript
rendering and print management.
If you occasionally get “Out of memory” error messages when printing, this may be
an indication that you need to add more memory to your printer. Adding memory
may also slightly improve performance when printing some files.
2000CP Only Your printer comes with 4 MB of memory plus 4 MB of internal printing memory.
You can expand the memory up to a maximum of 68 MB by adding additional 4-MB,
8-MB, 16-MB, and 32-MB memory expansion modules.
See page 13-18, Ordering Accessories, for HP part numbers for the memory
modules. For installation details, see the Setup Guide supplied with the printer.
Reconfiguring Your Printer
Turning on the Take Up Reel
8-12
Turning on the Take Up Reel
The Take Up Reel enables you to have very long prints without the need for you to
be present. As the media is printed, it is automatically wound onto the Take Up Reel
spindle.
NOTE:The default for the Take Up Reel is On.
1When the Front Panel displays Ready press Enter.
NOTE:If the front panel does not display Ready press the Previous key until it does.
2Use the or keys until the front panel displays Device Setup. Then press the
Enter key.
3Use the or key until the display shows:
4Use the or key until the display shows ON. Then press Enter to turn the Take
Up Reel on.
NOTE:When the Take Up Reel is turned on:
The cutter is turned off and will only work if the Form Feed and Cut button is
C4704030
Device Setup
Previous
Enter
C4704034
Take Up Reel =Off
C4704034
Take Up Reel=On
Reconfiguring Your Printer
Turning on the Take Up Reel
8-13
pressed on the Front Panel.
Queueing is turned on.
5Press the Previous key until you get back to the display saying the printer is Ready.
Reconfiguring Your Printer
8-14
9-1
1
Controlling Image
Quality
9
Selecting the Ink Emulation Mode 9-2
Calibrating the Color Output 9-3
Performing a Image Quality Test 9-4
Servicing the Printheads 9-5
Media Test Print 9-7
Controlling Image Quality
Selecting the Ink Emulation Mode
9-2
Selecting the Ink Emulation Mode
2500CP Only Your printer can emulate the color behavior of offset printing presses, allowing you
to use your printer for color proofing, To get accurate colors for your proof, select
the color emulation mode that matches your offset printing standards. The selections
are:
Native - No ink emulation
Enhanced - Optimized version of native
SWOP - U.S. Specification for Web Offset Printing
TOYO - Japanese standard for offset press
EuroScale - European standard for offset press.
CAUTION If your application generates CYMK color values and you select Native ink
emulation (No color adjustment), the printer may apply an excessive amount of
ink which may affect image quality on some types of media. In extreme cases
(more than 200% ink density) coated papers may become saturated, resulting
in serious printhead damage.
IMAGE QUALITY
Ink emul.=
All menu modes
Default: Euroscale
Controlling Image Quality
Selecting the Ink Emulation Mode
9-3
Calibrating the Color Output
2500CP Only Color calibration improves color consistency between prints, and from one printer to
another. The printer prints a test image and measures the image color with a sensor
to generate a color calibration table that is applied to the PostScript imaging process.
This table enables the printer to compensate for changes in the printheads over their
lifetime, changes in media, and changes in the operating environment that affect
color. The menu settings for Color calibration are:
NOTE:If queueing is on performing the color calibration will not affect jobs already
in the queue.
Comparing Color Output between Imaging and UV Ink
Systems
The two ink types available for your printer have different color characteristics, this
produces different color output depending on your configuration and image source.
For postscript files, the best match between the ink sets will be made with
colorimetric mapping selected in the driver, however some colors may not be
available in the addressable gamut of both ink sets.
For the 2000CP, the color matching will be determined by your application software
and/or the RIPs abilities.
On The printer calibrates the color when:
Ink systems are replaced.
A different media type is loaded.
Power is cycled using the Power switch on the rear of the printer.
Now This selection causes the printer to immediately perform the color
calibration procedure. If it is busy performing a task, it will finish the task
first.
Off No color calibration is done.
IMAGE QUALITY
Color calib.=
All menu modes
Default: On
Controlling Image Quality
Performing a Image Quality Test
9-4
Performing a Image Quality Test
The image quality print helps you determine if you have image quality problems,
and if you do, what the cause of the problem is and how to resolve it. The print
contains patterns that are designed to highlight any image quality problems.
For detailed information on how to use this print, see page 11-5, Solving Image-
Quality Problems.
UTILITIES
Service tests
Full menu mode only
Image quality print
Controlling Image Quality
Servicing the Printheads
9-5
Servicing the Printheads
The Printhead Service selection in the Image Quality menu lets you:
align the printheads
refill the printheads from the ink reservoir
select the frequency that you check the printhead for nozzle failures.
The three selections in this menu are described in the following sections.
Aligning Printheads
The Align now selection causes the printer to align the printheads immediately, or if
an image is being printed, as soon as the current print job is done. The alignment
procedure requires a minimum media size of A3 or B-size.
The printer will automatically perform an alignment when printheads are re-seated
or the media type has been changed. You can use this feature if the image quality
print indicated an alignment error.
Refilling Printheads
The Refill now selection causes the printer to immediately refill the printheads.
Normally, it is not necessary to use this feature since the printer automatically refills
the printheads with ink whenever it detects that there may not enough ink remaining
in the printheads to print an E-size image. An example of when you might want to
refill the printheads is before printing a long-axis print, to ensure that the printhead
will not need to stop and refill in the middle of the print.
IMAGE QUALITY
Printhead service
All menu modes
IMAGE QUALITY
Printhead service
Full menu mode only
Align now
IMAGE QUALITY
Printhead service
Full menu mode only
Refill now
Controlling Image Quality
Servicing the Printheads
9-6
Checking Printheads
The printhead check function prints a test pattern and then analyzes the pattern to
determine if any printhead nozzles are not placing ink on the media correctly. If
nonfunctional nozzles are found, the printer will switch to other nozzles on the
printhead to prevent any degradation in image quality. Eventually it will perform a
set of actions to bring them to a better working condition. In this way, the printer is
able to compensate for nonfunctional nozzles on the printheads.
For most users, the factory default frequency will provide the expected image
quality without any intervention. However, for your convenience, you can set the
check more frequently (up to every page) or disable it.
The Extended margins setting must be selected in order for the leading and trailing
edges of an image to be error-corrected for nonfunctional nozzles. The selections in
this menu are:
For Roll Media The printhead check is done:
at the selected frequency
whenever you replace an ink system
when the power is switched off and then switched back on
on request.
For Sheet Media The printhead check is turned off automatically. To check the printheads, load an
A3 or larger sheet in landscape orientation (wide side of sheet first) and select
Check= Now in the Printhead service menu. See page 3-39, Loading sheet media,
for sheet loading instructions.
NOTE If you are using a third-party Raster Image Processor (RIP) to print with your
printer, the printer may not be able to switch to other nozzles. In this case, the
printer will attempt to recover the nozzles.
Now This selection causes the printer to perform a printhead check
immediately.
Off The printhead check functions is turned off. Printhead checks are
done only when you replace an ink system.
Frequency= This setting lets you select the frequency that printhead checks are
made. You can select a printhead check to be done from every tenth
page printed to every page printed.
IMAGE QUALITY
Printhead service
Check=
Default: Frequency=10
Controlling Image Quality
Servicing the Printheads
9-7
Media Test Print
If you choose to print on non-endorsed media (Custom Media) it is recommended
that you first print the Media Test Print. From the Media Test Print you can
determine which print mode best suits the custom media you have loaded.
The Media Test Print is number of colored patterns with titles consisting of colored
area-fills and colored lines. Each pattern and title corresponds to a media selection
in the front-panel menu. By looking at each of the colored patterns and finding the
best one produced, you can then select the corresponding media setting from the
front panel menu.
When choosing the pattern with the best quality, keep these particular questions in
mind:
Are the colored area-fills inconsistent or blemished?
Is the color of poor quality?
Does ink bleed from one color to another?
Are the lines broken, rough or incomplete?
IMPORTANT The Media Test Print is provided to help you print on non-endorsed media. Because
HP has not tested these types of media you are responsible for the final color
accuracy of your prints. If you need to improve the color of a print, you should
modify it using your software application.
IMPORTANT If you print with an HP Endorsed Media, you do not need to test the media.
Controlling Image Quality
Servicing the Printheads
9-8
How to perform the Media Test Print
1When the front-panel displays SELECT MEDIA, use the orkey to select Test
media and press the Enter key.
2The front panel then displays:
3On the front panel, select the Best, Normal or Fast key to suit your printing
requirements and then press the key. This will produce a Media Test Print in
either Best, Normal or Fast print mode depending on the selection you have chosen.
NOTE Do not change the print mode setting until the printer has completed the Media
Test Print.
4The front panel then displays:
C4704030
SELECT MEDIA
Test media
Previous
Enter
C4704034
Select Print Quality
Continue - - - - - - ->
C4704034
STATUS
Checking media
Controlling Image Quality
Servicing the Printheads
9-9
5If the media has been correctly loaded, the front panel will then display:
The printer aligns the printheads by producing and calibrating the multi-color
pattern.
NOTE If the media has not been correctly loaded, you will have to reload it and repeat
steps 1 through 5 again.
6After completing the printhead alignment check, the printer automatically prints the
Media Test Print. The front panel displays the following message:
The print produced contains a number of colored patterns. From this print you can
identify the best print quality mode for the custom media you have loaded.
If media is already loaded and you want to perform the Media Test Print, you can
select it from the front panel. Select Image Quality/Qualify Media/Test Media and
press Enter.
C4704034
STATUS
Aligning printheads
C4704034
STATUS
Printing media test
Image Quality
Qualify media
Test Media
Controlling Image Quality
Servicing the Printheads
9-10
Changing the Print Quality when Media is Already Loaded
If, after loading and selecting a print mode for non-endorsed media, you want to
change the print mode to another one, it is not necessary to remove and reload the
media.
From the front panel menu select Image quality/Qualify media/Select media and press
Enter. By scrolling using the orkeys you will see the following print mode
selections:
NOTE:These print mode selections are only available when media is loaded and the
printer has completed its initialization procedure.
While scrolling through the display you will see a * displayed next to one of the
media types, this shows the current media selected in the printer. It is also an
alternative way of confirming which media is currently loaded.
By pressing Enter when the desired selection is displayed, you can change the print
mode to the one displayed on the front panel.
IMPORTANT If you are printing on HP endorsed media, always select the same media print mode
as the media loaded in the printer. Hewlett-Packard has tested these settings for
optimum performance and print quality.
HP DesignJet CP Ink System UV
(UV Pigmented Ink) Installed HP DesignJet CP Ink System
(Imaging Ink) Installed
UV Opaque vinyl Coated paper
Heavy coated Heavy coated
UV Custom media A High-gloss photo
UV Custom media B Semi-gloss photo
UV Custom media C Imaging film-backlit
UV Custom media D Opaque vinyl
Image Quality
Qualify media
Select Media
10-1
1
Maintaining Your Printer
10
Cleaning the Printer 10-2
Lens Maintenance 10-3
Normal Printer Use 10-6
Storing and Moving Your Printer 10-7
Maintaining Your Printer
Cleaning the Printer
10-2
Cleaning the Printer
WARNING To avoid an electric shock, make sure that the printer is switched OFF and
unplugged before you clean it. Do not let water get inside the printer.
CAUTION Do not use abrasive cleaners on the printer.
NOTE Any maintenance or repairs beyond those described in this chapter should be
done by a qualified service technician.
Cleaning the Printer Exterior and Inside the Doors
Clean the outside of the printer as required with a damp sponge or a soft cloth
and a mild household cleaner such as non-abrasive liquid soap.
Over time, aerosol spray from the printheads may build up on the inside of the
left and right access doors and inside the printer window. This aerosol buildup
can be cleaned with a damp sponge or a soft damp cloth and a mild household
cleaner such as non-abrasive liquid soap.
Maintaining Your Printer
Lens Maintenance
10-3
Lens Maintenance
The optical sensor on the printhead carriage has a lens cover to protect if from ink
aerosol and other contaminants. The lens cover is located on the lower right side of
the carriage.
Over time, this lens cover will get dirty and need to be replaced. When the printer
detects that the lens cover is dirty, it will display the message:
You should replace the lens cover to prevent any problems with printer operations
due to the optical sensor. Replacement lens covers are provided with your printer
and are stored inside the right door of the printer. You may replace the lens cover
immediately when you see the message or wait until the next time you need to
replace an ink system.
C4704151
Lens Cover
C4704034
STATUS
Lens maintenance
Maintaining Your Printer
Lens Maintenance
10-4
Replacing the Lens Cover
1Press the Replace Ink System key on the front panel.
2When the printer carriage stops and the front panel displays the message “Open
window to access printheads,” open the window of the printer.
NOTE:Do not open the window before the “Open window to access printheads”
message is displayed.
3The printer will display the message:
4You will find a small slotted white plastic insert on the left end of the media roller.
With a soft tissue carefully clean the top of the plastic insert, ensuring it is perfectly
clean.
5The printer will display the message:
6Remove the dirty lens cover from the printhead carriage by pulling it straight out of
the slot on the right side of the printhead carriage.
7Take a new lens cover from inside the right door of the printer. The message
Close right door to continue” will be displayed when you open the door.
8Close the door after removing the new lens cover.
C4704034
Clean roller mark
Continue----------------->
C4704034
Replace lens cover
Continue----------------->
C4704149
Maintaining Your Printer
Lens Maintenance
10-5
9Making sure that you do not touch the glass portion of the lens cover, install the new
lens cover into the slot. Make sure the cover is firmly in place.
10 Press the key on the front panel. You have finished replacing the lens cover.
11 Close the printer window.
C4704150
Maintaining Your Printer
Normal Printer Use
10-6
Normal Printer Use
“Normal” printer use means an average of 15 image prints with an area of 0.76 m2/
print (8ft.2/print) per day. If your prints are smaller than this, the number of pages
per day can be higher.
Under normal usage conditions, It will be approximately 5 years before you need
maintenance. If you use the printer more than this, it will need maintenance service
more frequently.
The printer keeps an internal count of total usage. When the usage has exceeded the
amount where maintenance is required, the front panel displays:
When this message is displayed, Contact your local HP dealer or HP service
engineer to arrange a maintenance service. If your unit is still under warranty, or if
you have purchased an HP Support Pack or HP Service Contract, this maintenance
is covered without extra cost.
After the maintenance service, the message will disappear. If you choose to ignore
the message, you can continue to use the printer as normal, but may encounter
operational or print-quality problems.
C4704034
STATUS
Maintenance advised
Maintaining Your Printer
Storing and Moving Your Printer
10-7
Storing and Moving Your Printer
If you need to move your printer or store it for an extended period of time, you need
to prepare your printer properly to avoid possible damage to the printer. To prepare
your printer, follow the instructions listed in the following sections.
Selecting Transport Mode
1In the front-panel menu, select Transport mode in the UTILITIES menu, and press
Enter.
2Press the key to select the Transport mode.
NOTE:If you press the key, the printer terminates the menu session and return to
the STATUS display on the front panel.
The printer displays the messageAccessing printheads” while moving the printhead
carriage to the unloading position.
UTILITIES
Transport mode
Full menu mode only
C4704034
Set transport YES->
mode NO->
Maintaining Your Printer
Storing and Moving Your Printer
10-8
Removing the Printheads
1Open the window of the printer when the printer carriage stops and the front panel
displays the message “Open window to access printheads.
After you open the window, the front-panel displays the message “Remove all
printheads”.
2Press down lightly on the printhead you are removing and pull it toward you,
removing it from its stall.
C4704135
Maintaining Your Printer
Storing and Moving Your Printer
10-9
3Repeat step 2 for the remaining three printheads.
When you have removed all four printheads, the front panel displays the message
Close window to continue.”
4Close the printer window.
The front panel displays the message “Open right door to access head cleaners”.
Continue with the next section, Removing the Printhead Cleaners.
Removing the Printhead Cleaners
WARNING When you open the right door of the printer, the printhead cleaners move to the
opening in the printer for removal. Keep hands clear of the opening until the
printhead cleaners stop moving.
1Open the right door on the printer.
2After you open the right door, the front panel displays the message: “Remove head
cleaners/Close right door.”
C4723114
Maintaining Your Printer
Storing and Moving Your Printer
10-10
3Press down on the printhead cleaner handle and pull it out of the printer.
4Repeat step 3 for the remaining three printhead cleaners.
5Close the right door on the printer.
C4723138
C4704107
Maintaining Your Printer
Storing and Moving Your Printer
10-11
The front panel displays the message “Open left door to access ink cartrg.”.
Continue with the next procedure, Removing the Ink Cartridges.
Removing the Ink Cartridges
1Open the left door on the printer.
After you open the left door, the printer displays the message “Remove all ink
cartridge(s)on the front panel.
2While pressing down on the quick-connect release button (1), unplug the ink
cartridge tube by pulling the tube connector away from the printer (2).
C4704108
C4704113
1
2
Maintaining Your Printer
Storing and Moving Your Printer
10-12
CAUTION Never pull the ink cartridge out by the tube or connector. This may cause the
ink cartridge to leak. Always grasp the body of the cartridge when removing or
installing.
3Remove the used ink cartridge from the slot in the printer.
4Repeat steps 2 and 3 for the remaining three ink cartridges.
When you have finished removing all four ink cartridges, the printer front panel
displays the message “Close left door to continue”.
5Close the left door on the printer.
After the left door is closed, The front panel displays “STATUS, Checking ink
system” as the printer checks that all printhead cleaners have been removed. If the
printer detects a printhead cleaner, it prompts you to remove it.
C4704143
C4704148
Maintaining Your Printer
Storing and Moving Your Printer
10-13
Once the printer has verified that all printhead cleaners have been removed, it
moves the printer mechanisms to the transport positions and displays the message
Switch power off”.
Switching off and Disconnecting the Printer
1Switch the power off from the main power switch at the back of the printer.
2Disconnect any cables connected to the printer.
The printer is now ready for transportation or storage.
IMPORTANT Store the Printheads and Printhead Cleaners in the HP DesignJet CP Ink System
Storage Container see page 4-24, Removing and Storing Partially Used Ink Systems.
Maintaining Your Printer
Storing and Moving Your Printer
10-14
11-1
1
Troubleshooting
11
A Note About Troubleshooting 11-2
Where to Find Help in Solving Problems 11-3
Finding the Source of Your Problem 11-4
Solving Image-Quality Problems 11-5
Solving Media-Handling Problems 11-28
Solving Ink System Problems 11-31
Clearing a Media Jam 11-44
Solving Communication Problems 11-45
Solving Problems with Image Position or Content 11-46
Solving Front-Panel Problems 11-51
Solving Miscellaneous Problems 11-54
Getting Help 11-56
Troubleshooting
A Note About Troubleshooting
11-2
A Note About Troubleshooting
Much of the troubleshooting information contained in this chapter is provided to
complement the printer’s own internal image quality checking features.
2500CP Only The HP DesignJet 2500CP printer provides new printing concepts such as:
nAutomatic Color Calibration
nFault Tolerant Print Modes
nImage Quality Consistency
nContinuous Printing
nColor Emulation
nOut of Ink Detection (when “Printhead check” is ON and frequency is set to “1”
in the front-panel menu).
Troubleshooting should be an intuitive process with the printer either correcting its
own faults or conveying a fault message via the front-panel display, prompting you
to take corrective action. You should therefore only need to refer to these
procedures if the printer does not correct the problem or instruct you via the front-
panel display.
The order of problem solving is:
1Automatic internal corrective action
2On demand corrective action
3On-line and printed troubleshooting procedures.
Troubleshooting
Where to Find Help in Solving Problems
11-3
Where to Find Help in Solving Problems
nTo find the meaning of front-panel messages, see chapter 12, Front-Panel
Messages.
nIf you know the problem is related to a certain task, first check the relevant
section in this manual, for step-by-step procedures. Use this manual’s index or
table of contents to find the section. For example, if you are having difficulty
with page formatting, refer to chapter 5, Controlling the Page Format.
nIf the problem is related to the quality of your printed images, refer first to the
section: Solving Image-Quality Problems 11-5
nRefer to the appropriate topic in this chapter:
Solving Media-Handling Problems
Solving Ink System Problems
Clearing a Media Jam
Solving Communication Problems
Solving Problems with Image Position or Content
Solving Color Accuracy problems
Solving Front-Panel Problems
Solving Miscellaneous Problems.
nIf the problem could be related to your software driver, and you are using an HP
driver, refer to the driver’s troubleshooting documentation and the on-line help
in your application software.
nIf the problem has no obvious cause, refer toFinding the Source of Your
Problem” on the next page.
nIf you still cannot solve the problem, see page 11-56, Getting Help.
Troubleshooting
Finding the Source of Your Problem
11-4
Finding the Source of Your Problem
1Look at the front-panel display for messages. See chapter 12, Front-Panel
Messages for an explanation of front-panel messages.
2Test the printer.
nSwitch the printer off at the power switch at the back of the printer. Make sure
that the power cord is firmly inserted in the printer and plugged in to an outlet
that you know works.
nSwitch the printer on. Print an internal print. If the printer prints the internal print
correctly, the problem is probably not with the printer.
nDepending on the nature of the problem, you may want to print the image quality
print explained on page 11-8.
3Test your computer hardware and interface.
nMake sure that you have the correct interface cable between the computer and
the printer and that it is firmly connected to the correct ports (see the Setup
Guide).
nCheck that your printer’s graphics language setting (in Device setup / Lang)
matches the requirements of your software.
If you have changed your interface, switch the printer off and then on again before
trying to print.
Troubleshooting
Solving Image-Quality Problems
11-5
Solving Image-Quality Problems
NOTE:To achieve the best performance from your printer, only use genuine HP
accessories and supplies, whose reliability and performance have been thoroughly
tested to give trouble-free performance and Photo-quality prints. For details of HP
media, see page 3-4, Supported Media Types and the Media Guide for the HP
DesignJet CP Printers supplied with the printer.
How to Proceed with the Image Quality Print Diagnosis
Solving image quality problems with the UV Pigmented ink is exactly the same as
with the Imaging ink. Whenever you suspect that your printing is not correct, it is
advisable to perform the Image Quality Test.
Please note that the UV Pigmented ink produces sharp images but not photo-quality
as it has different characteristics to the Imaging ink. This is because the UV
Pigmented ink is designed for enhanced indoor and outdoor lightfastness, and not
photo-quality imaging.
You can expect to see the following differences:
nA print produced with UV Pigmented ink will have a slight matte appearance
compared to one produced with Imaging ink, which has a brighter glossy
appearance.
nThe volume and density of ink used to produce a print with UV Pigmented ink is
different compared to Imaging ink. This print quality may sometimes have
“speckling” (a very slight graining effect) which is a normal characteristic of the
UV Pigmented ink.
nYou may sometimes see minuscule patterns in the print, which can be mistakenly
construed as banding. This is a normal characteristic of the UV Pigmented ink
and is caused by the placement and density of the ink on the media.
As HP has not tested non-endorsed media, the appearance of a print may differ to
one produced on endorsed media. Therefore it can only be used as an indication of a
possible print problem. It is recommended that you change to an endorsed media to
confirm a problem.
Troubleshooting
Solving Image-Quality Problems
11-6
NOTE:Before starting any corrective action: If the printer has not performed a
printhead check or printhead alignment check recently, select the printhead
alignment check from the front-panel menu (see page 9-5, Aligning Printheads) and
then reprint the image. If the image quality is still bad, proceed with the following
section.
If the Color is Not as Expected
There is no direct comparison between prints produced with the UV Pigmented inks
and Imaging inks. The UV Pigmented ink has different characteristics to the
Imaging ink, because it is designed for enhanced indoor and outdoor lightfastness,
and not for photo-quality imaging. You will see a slight matte appearance to a print
produced with UV Pigmented ink, which is a normal characteristic.
If you still suspect that the color is not correct, check the following:
nWere all three components for each ink color set changed together?
The printhead, printhead cleaner, and ink cartridge should all be new every time
you replace a color.
nMake sure all the components for each ink color set are the same type of ink, if
they have been previously stored in the HP DesignJet CP Ink System Storage
Container.
nAre all four ink colors that you are using the same type of HP ink system? Never
mix UV Pigmented ink and Imaging ink systems. Check that each ink cartridge
is the same type of ink as the printhead.
nWere all three components of the ink set installed before the date on the box?
If you are printing on non-endorsed media (Custom Media) the final color accuracy
of your prints is your responsibility.
nTry improving the print color from the software application.
Troubleshooting
Solving Image-Quality Problems
11-7
Some General Information About the Image Quality Test
One of the printers internal prints is the Image Quality Print test, accessed from the
Utilities / Service tests / Image quality print menu. Whenever you suspect that your
printing is not correct, it is advisable to perform this test to help diagnose the
problem. The Image Quality Print will help you differentiate between possible
printhead errors and other problems such as incorrect front-panel selection, driver
or RIP configuration or mechanical problems.
Correct diagnosis of print problems will help HP Customer Support Centers to
provide an accurate solution to any Image Quality problem you are experiencing.
Identifying the Printhead Components
The primary components of the printhead are shown in the illustration below.
Electrical
contacts
Nozzles
C472368
Troubleshooting
Solving Image-Quality Problems
11-8
How to Use the Image Quality Print
1The Image Quality Print prints in A3 and B sizes so you must have media loaded
(roll or sheet) that is this size or larger. Do not use 3M Changeable Opaque
Imaging media or equivalent.
2Use the same type of media that you were using when you found the image quality
problem.
3Study each of the test patterns in the order listed to determine the type of image
quality problem.
4If you are using non-HP media and after the Image Quality Print test you still have
the same quality problems, change to genuine HP media and repeat the Image
Quality Print test (not with 3M Changeable Opaque Imaging media).
Printing the Image Quality Print
Select the Image Quality Print from the Utilities / Service tests menu, then press
Enter to print the test.
The printer will print out a series of images named Test 1 to Test 5. The Image
Quality Test print looks like this:
Utilities
Service tests
Image quality print
Troubleshooting
Solving Image-Quality Problems
11-9
Troubleshooting
Solving Image-Quality Problems
11-10
Analyzing the Image Quality Test Results
The following paragraphs describe how to use each pattern.
Test Pattern 1: Printhead Warm-Up
This print warms up the printheads, leaving them in a perfect operating condition.
You can ignore this pattern and continue with Test Pattern 2.
Test Pattern 2: Black, Cyan, Magenta, Yellow, Red, Blue, Green Test
This test pattern checks for overall image print quality.
IMPORTANT If you do not see any problems with the image quality test (similar to the example
shown below), then the printer is functioning correctly. The problem may be with
your RIP, driver, etc. See page 11-22, No Printing Defects Found in the Image
Quality Print for more troubleshooting information.
If you see image problems in this test pattern then continue with the following
procedures which will help you determine the nature of the problem.
One of the most common problems that affects the overall image quality is
‘Banding’.
Troubleshooting
Solving Image-Quality Problems
11-11
What is Banding? Banding is when you see repetitive horizontal bands within your printed image
(these may appear as light or dark bands).
The test pattern is printed with four primary colors; black, cyan, magenta and
yellow. The three secondary colors printed are; red, blue and green and they are
formed by mixing the primary colors as shown in the table below:
Solving the Problems
The main causes of banding are:
nPrintheads
nMedia advance.
Banding Caused by Printhead Problems
If the test pattern has clear or dark horizontal bands in one or more of the primary
color columns, then several of the secondary color columns will also have the same
type of bands in the same position (but perhaps with less intensity).
These bands are caused by two types of printhead nozzle failure; either nozzles not
printing, or nozzles misdirected. See page 11-16, Nozzle Print Test for more
information.
In the following Example A, several nozzles in the magenta printhead are not
printing. There will be clear repetitive bands (perhaps white) in the magenta
column. Consequently, you will see lower intensity bands in the same print position
in the red (M + Y) and blue (M + C) secondary color columns.
Secondary Color Primary Color Components
Red (R) Magenta (M) and Yellow (Y)
Blue (B) Magenta (M) and Cyan (C)
Green (G) Cyan (C) and Yellow (Y)
Troubleshooting
Solving Image-Quality Problems
11-12
Problem See: Corrective Action
1Banding in cyan, blue and
green columns only, but more
evident in cyan than in blue
and green columns.
This is an indication that the
cyan printhead may require
servicing or could be
damaged.
_Refer to test 11-16, Nozzle Print Test
for the cyan color.
Verify this problem and see the
recommended actions.
2Banding in magenta, red and
blue columns only, but more
evident in magenta than in red
and blue columns.
This is an indication that the
magenta printhead may
require servicing or could be
damaged.
Example A Refer to test 11-16, Nozzle Print Test
for the magenta color.
Verify this problem and see the
recommended actions.
Example A
Troubleshooting
Solving Image-Quality Problems
11-13
Banding Caused by Media Advance Problems
Another type of banding is caused by an inaccurate media advance. The printer
prints an image in ‘bands’ or ‘swaths’ which have fixed widths depending on the
advance of the media roller. If the advance of the roller differs from the theoretical
advance, there will be banding (horizontal repetitive bands along the test pattern) in
all the primary and secondary color columns.
The bands can appear as dark bands, due to a shorter advance of the roller which
causes an overlap, or lighter bands due to a longer advance causing spaces.
3Banding in yellow, red and
green columns only, but more
evident in yellow than in red
and green columns.
This is an indication that the
yellow printhead may require
servicing or could be
damaged.
_ Refer to 11-16, Nozzle Print Test for
the yellow color.
Verify this problem and see the
recommended actions
4Banding in black column
only.
This is an indication that the
black printhead may require
servicing or could be
damaged.
_ Refer to test 11-16, Nozzle Print Test
for the black color.
Verify this problem and see the
recommended actions.
Problem See: Corrective Action
Troubleshooting
Solving Image-Quality Problems
11-14
Banding is the most common problem that can affect your image quality but
another problem that may affect them is color misalignment.
Problem See: Corrective Action
1Banding in all color columns. Example B Refer to 11-20, Color Alignment
Quality Test
The causes are not related to
misalignment but the troubleshooting
actions are the same.
NOTE:It is also possible that the banding was caused because you were using non-
HP media. The performance of your printer can only be guaranteed if you use
genuine HP media.
Example B
Troubleshooting
Solving Image-Quality Problems
11-15
Problems Due to Misalignment
There are two types of misalignment; vertical and horizontal, refer to page 11-20,
Color Alignment Quality Test for more information.
Misalignment between two primary colors when creating a secondary color can
cause two different effects:
nIf there is horizontal misalignment of the colors this will create banding.
nIf there is vertical misalignment of the colors, it will create gaps or overlaps
between colors, see Example C.
Example C
Troubleshooting
Solving Image-Quality Problems
11-16
Test Pattern 3: Nozzle Print Test
IMPORTANT Use this test purely to confirm an error highlighted in Test Pattern 2:. Some of the
printhead nozzle problems that you will see in this pattern do not mean you will not
get perfect image quality results. The printer has internal corrections that will hide
many nozzle defects.
In this test all the 240 nozzles of each printhead are tested. For each of the four
colors you will see the numbers 10 to 240 over the diagonally stepped lines in
increments of 10. These numbers correspond to the nozzle number that prints each
step.
There are two printhead nozzle errors:
nNozzles not printing
nNozzles misdirected.
Problem See: Corrective Action
1Black, cyan, magenta and
yellow columns are correct
but banding in any, or all of
the secondary color columns.
This is an indication that there
is a horizontal misalignment.
- Refer to 11-20, Color Alignment
Quality Test and verify this problem.
See the recommended actions.
2Different colors visible in the
spaces between some or all of
the columns (depending on
the color of the printhead that
is misaligned)
This is an indication of
vertical misalignment.
Example C Refer to 11-20, Color Alignment
Quality Test and verify this problem.
See the recommended actions.
NOTE:It is also possible that the banding was caused because you were using non-
HP media. The performance of your printer can only be guaranteed if you use
genuine HP media.
Troubleshooting
Solving Image-Quality Problems
11-17
Nozzles not printing
There are two ways to see this problem, it is easier to see the error from the first
check. See example D.
1In the top pattern, marked with numbers, if the diagonally stepped lines are broken
in one or more steps it indicates that this specific nozzle(s) may be blocked and are
not printing. White lines will also be visible in the area fill at both sides of the
pattern.
2Below the top pattern there is a set of horizontal straight lines. When one or more
nozzles are not printing the corresponding lines will be missing.
10
70
130
190
20
80
140
200
Missing Line
Missing Line
Example D
Troubleshooting
Solving Image-Quality Problems
11-18
Nozzles misdirected
If all the stepped lines are visible in the top pattern, then all the printhead nozzles
are printing. However the nozzles could still be misdirected, possibly due to some
dried ink around the nozzles, as shown in the following example:
There are two ways to see this problem (see Example E), it is easier to see the
misalignment from the second check.
1In the top pattern, marked with numbers, if the diagonally stepped lines are not
equally positioned in every step it indicates that this specific nozzle(s) may be
misdirected.
2Below the numbered pattern there is a set of horizontal straight lines. When one or
more nozzles are misdirected there will be unequal spaces between the
corresponding lines.
Theoretical Ink Direction Misdirected Ink Direction
Dried Ink
10
70
130
190
20
80
140
200
Troubleshooting
Solving Image-Quality Problems
11-19
NOTE: Some of the printhead nozzle problems that you will see in this pattern do
not mean you will not get perfect image quality results. The printer has internal
corrections to hide many nozzle defects.
Problem See: Corrective Action
1Some printhead nozzles, in
any one color, are not
printing. Proceed with
Corrective Action a.
Example D aFrom the Image Quality/
Printhead service / Printhead
check Menu, set to Now to run
the printhead check, then reprint
your image. If the problems are
still present, continue with
Corrective Action b through d.
2Printhead nozzles are
misdirected in any one color.
Proceed with Corrective
Action b.
Example E bFrom the Utilities / Service tests
menu, select “Recover
printheads” to run the printhead
recovery process, then perform
a printhead check.
cPrint the Image Quality Print
again to see if there has been
any improvement.
dIf there has been no
improvement, try reinstalling
the ink system components and
print the Image Quality Print
again. See page 11-31, Solving
Ink System Problems.
eIf the error is still present
replace the Ink System,
corresponding to the bad color
and repeat the image quality
test.
fIf the error continues contact HP
support.
See the page 11-56, Getting
Help.
Troubleshooting
Solving Image-Quality Problems
11-20
Test Pattern 4: Color Alignment Quality Test
This test pattern is to check the color alignment, and produces six patterns each with
two different primary colors. In each pattern you will see primary color circles. If
there is misalignment between the primary colors the composite color will be
present in one part of the circle and white will be visible at the opposite side of the
circle.
There are two types of misalignment (See Example F):
nHorizontal - when the misalignment is in the horizontal axis
nVertical - when the misalignment is in the vertical axis
Problem See: Corrective Action
1Third color present/
misalignment in either the
boxes or circles of the test
image.
Example F aPerform the printhead alignment
check using genuine HP media
then print the Image Quality
Print again to see if there has
been any improvement.
bIf there is no improvement in
the Image Quality Print contact
HP.
See the page 11-56, Getting
Help.
Correct Incorrect Correct Incorrect
Example F
Horizontal Misalignment Vertical Misalignment
Troubleshooting
Solving Image-Quality Problems
11-21
Test Pattern 5. Color Variation Pattern Test
This test produces four boxes: black, blue, cyan and yellow. In each box there are
three horizontal bands; the two outer bands are 100% shade, the inner band is
shaded from 100% scaling to 75%.
The purpose of this test is to determine at what percentage the middle shading
becomes visible from the two outer bands. The best way to do this is to cover the
box with a piece of paper and slide the paper horizontally across the box. Stop as
soon as you see a different shade in the middle box. You can then determine the
percentage scaling from the figure at the top of the box.
Problem See: Corrective Action
1If there is no apparent color
difference in the center box at
the 90% mark, this indicates
that the printhead is producing
incorrect size ink drops.
Example H aSelect Color Calibration to Now.
Example H
Example G
Correct
Incorrect
Troubleshooting
Solving Image-Quality Problems
11-22
No Printing Defects Found in the Image Quality Print
If all the test patterns from the Image Quality Print are correct and you still
experience print quality problems, here are some of the more likely causes to check:
nthe print mode used in your printer is incorrect (this is defined by the printer’s
front-panel menu selections)
nnon-HP driver
nthe RIP (If you are using one)
nthe software applications you are using.
Use the following table to configure your system correctly.
What to Configure Configuration Setting Optimal Setting
Printer Front-Panel Menu Media Unload the current media
and load it again while
changing the media type in
the front panel.
Dry time Set to Automatic.
HP PostScript driver
(Windows or Mac) Print mode setting Set to Best.
Non-HP drivers
(Software RIPs) The settings available
depend on the driver. The
most typical settings are:
nImage Quality Settings
nHalf Tone
nMedia selection
See the user’s guide for
your application for more
information about its print
quality settings.
In your software
application:
nSet Image Quality to
Best
nUse no Half Tone (or
printer default.)
nMake sure that the
media setting matches
the media loaded in
your printer.
Troubleshooting
Solving Color Accuracy problems
11-23
Solving Color Accuracy problems
2500CP Only These are two areas you should review when troubleshooting a color accuracy
problem:
Configuration
Check that you are using the correct driver setting and CRD information for your
software. Check which ink emulation mode has been selected in the front panel; see
page 9-2, Selecting the Ink Emulation Mode
Media
Ensure the media loaded is genuine HP media and the correct media type selected
on the front panel.
Color Consistency problems
nSome media may discolor or change with age. Check that your media is fresh
and has been stored correctly.
nIf the environmental conditions you are printing in change rapidly, you may see
changes in the color consistency. Perform the color calibration procedure.
Troubleshooting
Solving Color Accuracy problems
11-24
Configuration
The configurations of the printer, the driver, and/or the Software RIPs define how
ink is applied to each type of media. Use the information in the following table to
configure your printer and software for best color accuracy.
Media
Always make sure that you are using the appropriate media for your image and that
it is consistent with your software application. To ensure color accuracy and print-
quality performance of the printer, use only media types that have been certified for
your printer. Use of non-HP media or HP media not certified for the your printer
may significantly reduce the color and print quality of your images. For details of
HP media, see page 3-4, Supported Media Types and the Media Guide for the HP
DesignJet CP Printers supplied with the printer.
Location of Setting Setting Description Selection
Printer Front-Panel Menu Media nSet to match the media
type loaded in the
printer. See page 3-4,
Supported Media Types.
Color Calibration nSelect Color Calibration
to Now.
Printhead check /
Frequency
nSet to 1 page.
Non-HP drivers
(Software RIPS) Media or equivalent setting nSet to match the media
type loaded in the
printer. See the
documentation that
came with your software
for information.
Color correction option or
equivalent.
nDo the color correction
calibration if one is
available.
Troubleshooting
Solving Color Accuracy problems
11-25
NOTE To have accurate colors, the media settings must match the type of media you
have loaded in the printer.
If you are using non-HP media with HP drivers, the colors in your print may
not be accurate.
Troubleshooting
Solving Color Accuracy problems
11-26
Where to Find Additional Information
The means of accurately managing the colors printed by your printer vary with the
software application and driver being used. Refer to the following documentation:
nThe Software Application Note for your application, in the specific package
shipped with your printer.
nOn-line documentation in the drivers shipped with your printer. If you cannot
find any reason for the discrepancy, before getting help, find out for which
CMYK printer inks the colors have been specified.
Non-PostScript Additionally, remember that for your printer may be configured to use one of its
internal pen palettes instead of your software’s palette (which is the default). See the
section starting on page 6-3, Changing Pen Widths and Colors Using the Internal
Palettes.
If There are Slightly Warped Lines
nThe media itself may be warped. This can happen if it has been used or stored in
an extreme environment. For all environmental specifications, see page 13-6.
If There are Blurred Lines (Ink “Bleeds” from Lines)
nPerhaps you have adjusted the drying time in the front-panel menu to speed up
the printer output. Set “Drying time” to “Automatic”.
For details of drying time adjustments, see page 3-44.
If there is a horizontal line 2 inches (5.5 cms) from the start
of your image.
nIf Margins are set to Smaller, the printer pauses briefly to cut the top margin after
printing has started. On some non HP-media this can leave a noticeable mark.
Changing Margins to Normal or Extended will eliminate this problem.
Troubleshooting
Solving Color Accuracy problems
11-27
There are Smears and/or Scratching on Your Printed
Media.
This can appear on paper based media if there is a lot of ink printed quickly, the
media gets distorted and as the printheads move over the media, the printheads and
the media come into contact with each other.
nPress the Cancel key on the front panel otherwise the printheads could get
damaged.
nCancel the print job from your computer application.
nUse HP recommended media.
nUsing the Take Up Reel can help solve this problem
nChange the print mode to Best.
If the above fails to solve the problem of smears and scratching, change the media
you are using to a non-paper based media such as glossy media.
Troubleshooting
Solving Media-Handling Problems
11-28
Solving Media-Handling Problems
The Front Panel Keeps Indicating that Media Is
Misaligned or Incorrectly Positioned
Roll media nThe roll may be loaded the wrong way. The media should load over the roll
toward you.
nThe media may be loaded at an angle. The right-hand edge must be parallel to
the perforated line on the printer.
Sheet media nThe media may be loaded at the wrong side of the entry slot. It must be loaded
with the right-hand edge against the perforated line on the printer.
nThe media at an angle. The right-hand edge must be parallel to the perforated
line on the printer.
nPushed or held the media may have been pushed or held back as it is loading.
You must hold the media only by the edges and immediately release it when the
printer is loading.
nThe media may be crumpled or warped or may have irregular edges.
nIf you are using hand-cut media, the edges may not form a right-angle or they
may be rough. Do not use hand-cut media. Use only purchased sheet media.
nIf you cannot make the media’s leading edge straight, turn on the skew tolerance
feature (Device setup / Skew tolerance). See page 3-43, Adjusting Skew
Tolerance.
NOTE:This feature can skew your print on the page.
Prints Do Not Feed Out Properly From the Printer
nMake sure the roll cover is completely closed before you print.
Troubleshooting
Solving Media-Handling Problems
11-29
The Automatic Cutter does not Cut Immediately after a
Print has Finished
nIf you have the Take Up Reel accessory installed the cutter is disabled, it will
only cut when you perform the unloading procedure see page 3-26, Unloading
Media from the Take Up Reel accessory.
nCheck the Page format / Margins setting. When this is set to Smaller, the printer
waits until the next print begins printing so it can create a 10-mm margin
between prints or nesting sets.
nIf you need to cut the media before the ink-drying time has passed or before the
next print begins printing, press Form Feed and Cut key on the front panel.
Check the ink-drying time and change if necessary (Device setup / Drying time).
The Automatic Cutter does not Work
nThe automatic cutter is activated only when roll media is loaded.
nThe automatic cutter may be disabled from the front-panel menu. Go to Device
setup / Cutter menu and check if the cutter is set to on or off; change it if
necessary.
nYour software application may have disabled the automatic cutter. Refer to your
software documentation or contact your software vendor for more information.
Troubleshooting
Solving Media-Handling Problems
11-30
The Cutter is Jammed
nSwitch the printer off.
nOpen the window.
nWith you finger and thumb carefully pinch together the cutter assembly plates
(1) and move it to the left (2).
nIf the paper needs to be removed from the printer because it is damaged, perform
part of the procedure described on page 3-30, Removing a Roll from the Printer.
A Sheet is Ejected when You Switch On the Printer
nThe printer is doing an automatic calibration check. Wait for the STATUS /
Ready message and then reload the sheet.
1
2
C472378
Troubleshooting
Solving Ink System Problems
11-31
Solving Ink System Problems
Important An “ink system” refers to one color. It is made up of the ink cartridge, the printhead
and the printhead cleaner.
All three components of an ink system must be used together. The three
components are designed to be used together, and information about their use is
recorded within the ink system. Failure to use them together could result in poor
image quality or a failure of a component at a critical point in printing.
If you transfer a printhead from one printer to another (for example, using transport
mode—see page 10-7, Storing and Moving Your Printer, you should also transfer
the printhead cleaner and the ink cartridge with it.
If you receive an “Out of ink” message and you find that the ink cartridge is empty,
replace it and the associated printhead and printhead cleaner.
Replacing ink systems must always be done under the control of the Replace Ink
Systems button or through specific front-panel prompts. In particular, do not replace
components while the printer is powered off, or by opening the window or doors
other than as prompted.
Missing Ink System
When you first install your printer, or after removing ink systems and then
powering on your printer, you will see this message. Press the key to
install the missing ink systems. You will be prompted to install the
printheads, printhead cleaners and ink cartridges in turn.
Ink System Error
This message occurs after an earlier report of an error, when you have not
fixed the problem. The error code “xxxxxx” indicates the nature of the
problem. You will need to press the Replace Ink System key, to gain access
to the printheads, printhead cleaners and ink cartridges. See the description
of this message on 12-2, Message Explanations and Actions.
C4704034
MISSING INK SYSTEM
Install --------------------->
C4704034
INK SYSTEM ERROR
xxxxxx
Troubleshooting
Solving Ink System Problems
11-32
Summary of Ink System Defect Messages
Check ink system /
Ignore This message follows one that has notified you of an error. You can either check the
ink system (and possibly replace the failed components) now, or ignore the error
and continue printing. In the latter case, the quality of printing may be impaired;
you may correct the error at a later time.
nSee Checking Ink Systems 11-38.
Head cleaner full One or more of the printhead cleaners are full of ink. The printer will continue
printing but image print quality may be affected, and ink may leak inside the printer
and damage it. Replacement of the ink systems affected is recommended.
nSee 11-39, Checking the Printhead Cleaners.
Head cleaner
removed One or more of the printhead cleaners are not detected. Printing has been disabled.
nSee 11-39, Checking the Printhead Cleaners.
Incorrect ink system The printer has detected an error in the ink system (for example, some component
of the ink system may have been removed or reseated in an irregular manner), or the
last ink system replacement process did not finish successfully. It may also indicate
that not all components of the ink system were replaced at the same time. Printing
has been disabled.
nSee 11-38, Checking Ink Systems.
Ink cartridge
removed One or more of the ink cartridges are not detected. Printing has been disabled.
nSee 11-40, Checking the Ink Cartridges.
Ink cartridge valve
out One or more of the ink cartridge valves has popped out during refilling. Printing has
been disabled.
nSee 11-34, If there is a Failure after Refilling Printheads.
Ink system at end of
life The printer has detected that one or more components of the ink system have
reached the end of their intended lives. You should now replace all three
components of those ink systems affected (the printheads, the printhead cleaners
and the ink cartridges).
nSee 11-38, Checking Ink Systems, and the general statement about ink systems
on page 11-31.
Ink system error This is a status message that follows an earlier error. The code value in the message
indicates the type of error.
nSee the “Ink system error” message.
Mixed ink system The printer has detected components of different ink systems types (for example,
Imaging and UV Pigmented). Printing has been disabled to prevent the printheads
from being contaminated.
nSee 11-38, Checking Ink Systems.
Troubleshooting
Solving Ink System Problems
11-33
Out of ink One or more of the four ink systems are out of ink. If the last print showed image
print quality degradation, replace the ink systems affected.
nSee 11-38, Checking Ink Systems.
nCheck the ink levels (see 4-9, Monitoring the Ink Level). If there is still a large
amount of ink remaining in the ink cartridges, see the message “Printhead
failure”.
Printhead align-
ment cancelled This message occurs when the alignment routine is cancelled because of a dirty lens
cover or a problem with the media.
nSee 11-35, Printhead Alignment Errors.
Printhead alignment
error This message occurs when the printhead alignment procedure has failed, or the
printer detects a fault that stops the process from completing. Alignment is the first
procedure that prints with the printheads after installation, so some printing
problems may be reported as a Printhead Alignment Error. Most alignment errors
are due to a fault with the printheads, or problems with the media.
nSee 11-35, Printhead Alignment Errors.
Printhead check
cancelled This message occurs when a printhead check is cancelled because of a dirty lens
cover or a problem with the media.
nSee Printhead Checks on page 11-37.
Printhead check
error This message occurs when the printhead check procedure has failed, or the printer
detects a fault that stops the process from completing. Most printhead check errors
are due to a fault with the printheads, or problems with the media.
nSee Printhead Checks on page 11-37.
Printhead contact
error There is an electrical problem with one or more of the printheads.
nSee the message “Printhead contact error”.
Printhead failure The ink systems have failed and should be replaced.
nSee the message “Printhead failure”.
Printhead removed One or more of the printheads are not detected by the printer. Printing has been
disabled.
nSee 11-38, Checking the Printheads.
Verify ink system At power-on, the printer has detected an error in one or more of the ink systems.
nSee 11-38, Checking Ink Systems.
Troubleshooting
Solving Ink System Problems
11-34
If the Replace Ink System Key does not Work
1Make sure the window is closed before you press the Replace Ink System key.
2Try pressing Enter to clear the previous message.
3The printer may be busy; wait until it has completed the current process. Press the
Cancel key if you want to interrupt the current process.
If Brand New Printheads have Problems
1Your printer may not detect the ink system that you have installed. Make sure that
the protective blue tape and green cardboard have been removed from the
printheads.
2Make sure that the electrical contacts on the printheads and the printer carriage are
free from ink deposits. (See 11-42, Cleaning Electrical Contacts).
3Try reseating the printheads. If you have trouble reseating the printheads, see If You
Have Problems Reseating a Printhead on page 11-41.
NOTE: After you remove or reseat a printhead, the printer will run its automatic
printhead alignment procedure.
4Check the ink cartridge to see if it has ink.
If the printheads are functioning, but you are not getting the image quality you
expect, see 11-5, Solving Image-Quality Problems.
If there is a Failure after Refilling Printheads
If you see the message “Ink cartridge valve out” or “Ink cartridges removed” after
printheads have been refilled, it is because an ink cartridge valve has become
disconnected or the printer cannot detect an ink cartridge. Printing is disabled.
To fix this problem:
1Press the key.
2When prompted, open the left door to access the ink cartridges.
You will see the message “Check ink cartridges / Abort” where the flashing squares
indicate which valves to check. See 11-40, Checking the Ink Cartridges.
If you don’t correct the error now, you will see the status message “Ink system
error”.
Troubleshooting
Solving Ink System Problems
11-35
Printhead Alignment Errors
The printer automatically runs the printhead alignment procedure every
time you load, replace or even reseat a printhead, whether it is a new
printhead or not. Do not remove the printheads unnecessarily. The routine
is also run when media is loaded that is of a different media type from that
previously loaded, or after powering on the printer with no media loaded.
The message “Printhead alignment error” is displayed when the alignment
procedure has failed or the printer detects a fault that stops the procedure from
completing. The alignment procedure is the first time that printheads print after
installation, so an initial printing problem may be reported as an alignment error.
Most alignment errors are due to:
nProblems with the media.
nPoor printhead start-up.
nAlignment difficulties with the printheads or other printhead malfunction.
You will see the message “Check ink system / Ignore” (see page 11-38, Checking
Ink Systems). If you choose to check the ink systems you will be given the
opportunity to check the printheads that may have caused the problem.
Media Problems
1Check that the media you are using is clean and has not been printed on. It should
be white and opaque. Colored or clear films, media with insufficient opacity, or
extremely thick or thin media may be causing the Printhead Alignment Error
message.
2Try performing the alignment procedure again (with Image Quality / Printhead
Service / Align Now) using genuine HP media, or if this is not available, an opaque
white media. If the printer now aligns correctly, the problem is probably the media
type. (See also 11-35, Working with Media that cannot be Used for Alignments
below.)
3If the Printhead Alignment Error message still occurs, try recovering the printheads
using Utilities / Service Tests / Recover Printheads. Then perform the alignment
procedure again, using Image Quality / Printhead Service / Align Now.
Working with Media that cannot be Used for Alignments
You can still use media that the printer cannot align on. You will need to use a
different type of media to realign the printheads whenever they are removed or
reseated.
1Unload the media that is causing problems.
C4704034
Printhead alignment
error nnon --->
Troubleshooting
Solving Ink System Problems
11-36
2Load media of a suitable type for calibrating. Make sure you do not change the
Media Type selection.
3Perform the alignment procedure again (with Image Quality / Printhead Service /
Align Now).
4Unload the media you used for alignment.
5Reload the media that you want to use for printing, without changing the Media
Type setting, as that would cause another alignment attempt on the unsuitable
media.
If your media is colored or not sufficiently opaque, we recommend disabling the
Color Calibration (Image Quality / Color Calib. / Off) and Printhead Check
(Image Quality / Printhead Service / Check / Off) features of your printer, as they
may not work correctly.
Poor Printhead Start-Up
1Perform the Recover Printhead procedure. Select Utilities / Service Tests /
Recover Printheads.
2Perform the alignment procedure again. Select Image Quality / Printhead Service
/ Align Now.
Other Symptoms or If the Problem is not Fixed Above
If the Printhead Alignment Error message still occurs, the printer will not be able to
print with optimum quality.
1In some cases you may be able to print, but image quality cannot be assured. It may
be necessary to reseat or replace your ink system to restore normal performance.
2If the printer will no longer print or you suspect printhead problems, see 11-38,
Checking Ink Systems.
Troubleshooting
Solving Ink System Problems
11-37
Printhead Checks
Your printer makes a printhead check at the frequency set in the Image Quality /
Printhead Service / Printheads Check / Frequency front-panel menu. This check
is also made when you power the printer on, when you explicitly request a check
through Image Quality / Printhead Service / Printheads Check / Now, or when a
pen is installed or reseated. You can disable the frequency checking through Image
Quality / Printhead Service / Printheads Check / Off. (This does not disable
checking at other times).
Using the Replace Ink System Key
The Replace Ink System key can be used to check what is wrong with the ink
system. If you think you know which part of the ink system is giving trouble (see
11-32, Summary of Ink System Defect Messages and the list of messages on page
12-2, Message Explanations and Actions), focus on that section, but if you are not
sure, try all the steps carefully.
The Replace Ink System key lets you access all components of the ink system,
even if there is no reported error in any component. (When you start replacing
components following a prompt from the front panel, the printer only gives you
access to those components for which an error has been detected.)
Use the checklists on page 11-38, Checking Ink Systems.
Troubleshooting
Solving Ink System Problems
11-38
Checking Ink Systems
If you see the message “Check ink system / Ignore” you can either proceed
with the steps detailed in this section (press the key) or you can choose to
continue printing (press the key).
If you select “Check ink system” (), you will only be asked to check those
components for which the printer has detected an error.
If you select “Ignore” (), you can continue printing, but the quality of the images
produced by the printer may be impaired.
NOTE: If an ink system replacement was cancelled, or the printer lost power
during a replacement procedure, the machine may indicate that all four ink systems
need to be replaced. Removal and reseating the components of each ink system may
be all that is required. See 11-41, If You Have Problems Reseating a Printhead.
You should only replace the ink systems for which errors are shown on the front
panel. If more than one ink system shows an error, follow this procedure for each
failing system. Do not remove and reseat printheads too many times, as this can
lead to excessive wear on the electrical contacts, causing failures.
If problems persist, see 11-40, Persistent Ink-System Problems.
CAUTION If the problem occurred while changing ink system types (from Imaging to UV
Pigmented, or vice versa), be extra careful to verify that all ink cartridges match the
printheads in type. Installing the incorrect ink cartridge type can result in
contamination of both of the ink systems.
nPress the key for “Check ink system”, if that message is present on the front
panel.
Open the window when indicated.
Checking the Printheads
Check the printhead if there is a printhead error reported.
The message “Check printhead / Abort” is displayed. The flashing squares
indicate which printheads require checking. If you are unable to fix the
errors now, press to cancel (abort) the procedure.
nRemove the printhead completely from the printer carriage. You should ensure that
all four printheads are of the same type—Imaging (part numbers C1806A to
C1809A) or UV Pigmented (C1892A to C1895A).
C4704034
Check ink system ->
Ignore ------------->
C4704034
Check printhead
nnon Abort ->
Troubleshooting
Solving Ink System Problems
11-39
CAUTION Do not touch, wipe, or attempt to clean the printhead nozzles. This can damage the
printhead. Handle the ink systems with care. (See the diagram on page 11-42.)
nMake sure that the protective blue tape and green cardboard have been removed
from the printhead.
nNext, look at the electrical contacts on the side of the printhead and on the carriage.
If they are dirty, they should be cleaned (see page 11-42, Cleaning Electrical
Contacts).
nReinsert the printhead. In some cases, if you repeatedly get an error, with the
squares continuing to flash, you may need to remove and reinstall all printheads to
clear it. See If You Have Problems Reseating a Printhead on page 11-41.
Repeat these steps for any other printheads that need replacing.
Close the window.
Checking the Printhead Cleaners
If prompted, open the right door to access the printhead cleaners.
The message “Check / Close right door” is displayed. The stars in the
message indicate which printhead cleaners must be checked.
nFor each printhead cleaner, make sure that it is not overflowing (liquid all the way
to the top of the large rectangular hole).
nCheck that the part number on the printhead cleaner matches the type of ink system
you are using. (The printhead, cleaner and ink cartridge must all be of the same
type.) For Imaging Ink Systems the part numbers are C1806A to C1809A, and for
UV Pigmented Ink Systems they are C1892A to C1895A.
nCheck that the black and white label next to the large rectangular hole has not been
completely obscured by ink spray (some spray is normal). If it is, the printer may
not be able to detect the printhead cleaner and will report a Head Cleaner Removed
message. You will need to replace the entire ink system (printhead, printhead
cleaner and the ink cartridge) if this is the case.
nReinsert the printhead cleaner. Make sure it snaps into place properly.
Repeat these steps for any other printhead cleaners that need replacing.
Close the right door.
C4704034
Check nn*n
Close right door
Troubleshooting
Solving Ink System Problems
11-40
Checking the Ink Cartridges
If prompted, open the left door to access the ink cartridges.
The message “Check ink cartridges / Abort” is displayed. The flashing
squares indicate which printheads require checking. If you are unable to fix
the errors now, press to cancel (abort) the procedure.
nCheck if any of the valves are loose in their holders. If so, this was probably the
cause of the problem. Reinsert the valve, and pull on the valve handle gently to
make sure it is seated properly. If you have recurring problems with a loose valve, it
is probably occurring while the printheads are refilling. You will need to replace the
ink system affected.
nIf a loose valve was not the problem, remove the ink cartridges that show an error.
Check if they are empty by shaking them gently. If it feels as though nothing is
moving inside, the ink cartridge is empty and you will need to purchase a new ink
system.
nCheck that the triangular tab on the ink cartridge valve is not bent or broken. If you
are getting an Ink Cartridge Removed message, this may be the cause. If any are
bent or broken, you will need to replace your ink system.
nCheck that the tubes coming from the ink cartridges are not bent or damaged. If
they are, replace the ink system.
nCheck that the part number on the ink cartridges matches the type of ink system you
are using. (The printhead, cleaner and ink cartridge must all be of the same type.)
For Imaging Ink Systems the part numbers are C1806A to C1809A, and for UV
Pigmented Ink Systems they are C1892A to C1895A.
nReplace the ink cartridge valves in their correct color-coded locations. The
triangular tabs on the valves must be pointing up for the printer to recognize them
properly.
Close the left door.
Persistent Ink-
System Problems If this does not fix the problem:
nIf the problem is still present, but not severe enough to prevent printing, the
printers front panel will indicate that the printers image print quality cannot be
assured, but you will be allowed to continue printing if you so desire.
nIf the problem is serious enough to prevent printing from occurring, please call
HP to help resolve the problem. Please have the messages your printer displayed
available for the service representative to help speed the diagnosis process.
C4704034
Check ink cartridges
nnon Abort --->
Troubleshooting
Solving Ink System Problems
11-41
If You Have Problems Reseating a Printhead
When printheads are installed, in extreme circumstances it is possible that
the printer will not recognize them. This will be visible on the front panel
with the message “Replace printhead” or “Check printhead / Abort” where
one or more of the squares are flashing. Each square represents a printhead,
with the flashing ones representing printheads where the printer has
detected a problem.
When you reseat or replace a printhead, the flashing filled square changes,
for one or two seconds, to an hour-glass. At this point, the printer is testing
the printhead. Don’t remove or insert another printhead while this test is
being done.
nIf the test is successful, the hour-glass reverts to its normal non-flashing
filled state.
nIf the test fails, the hour-glass will change back to a flashing filled
square. To correct this, make the following checks:
1Remove all four printheads completely from the printer. On the front panel the
displayed message will change to show four flashing lights.
2Look at the electrical contacts on the printhead and carriage. If they are dirty, they
should be cleaned (see page 11-42, Cleaning Electrical Contacts on page).
3Reinstall each printhead, one at a time; if the flashing squares stop flashing, then the
printheads have passed the test. DO NOT INSERT THE NEXT PRINTHEAD
UNTIL THE PRINTER HAS ACCEPTED THE CURRENT ONE.
If the lights continue flashing and the printheads have been inserted correctly, try
reseating them a few more times, by removing the printhead from its stall and then
replacing it until it snaps correctly into position.
NOTE: Do not leave printheads partly inserted in the carriage; they may be making
electrical contact and be the cause of the reseating problem, as you try to reseat
other printheads.
If the printer still refuses to accept your printheads, try replacing the indicated ink
system (see 11-38, Checking Ink Systems) or call HP for assistance.
C4704034
Replace printhead
nnon
C4704034
Check printhead
nnon Abort ->
Troubleshooting
Solving Ink System Problems
11-42
Cleaning Electrical Contacts
The printer prints by firing tiny drops of ink onto the media. This is controlled by
electrical signals that are sent from the printhead carriage to the printhead through
electrical contacts. During normal printing operations, it is possible for ink to get
spilt onto these electrical contacts. Ink can also be spilt onto them when printheads
are loaded into the carriage.
To clean the electrical contacts, you will need some cotton swabs, lint-free cloths,
soft tissues or napkins. You will also need some clean water, preferably distilled.
Avoid using dry cotton swabs, as lint from the cotton may leave debris or other
contaminants; avoid also using dry cloths, as they may scratch delicate surfaces.
Alternatively, you can use a suitable cleaning kit, for example, the HP C6247 Ink
Cleaner—follow the supplied instructions.
1Prepare a clean cotton swab by dampening it with distilled water. Rotate the end of
the swab between your fingers to pack the cotton and to remove excess water.
If you are using a cloth or tissue, make it slightly damp, but not so wet that it drips
or disintegrates.
If you need to clean more than one ink system, use fresh swabs for each one, to
avoid cross-contamination.
Do not power off the printer.
CAUTION Never drip water into the printer.
2To clean the electrical contacts on the printhead, remove it from its stall and,
holding it by the cap, turn it as shown below.
Do not
touch
here!
Nozzle plate
Clean here
Contact pads Clean
here
C472368
Troubleshooting
Solving Ink System Problems
11-43
CAUTION Do not touch, wipe, or attempt to clean the printhead nozzles (on the right-hand side
in the diagram above). This can damage the printhead. Handle the ink systems with
care.
3Using damp cotton swabs, clean the electrical contact pads (the copper strip),
especially where it bends down towards the nozzle plate. Wipe the contact pads
very gently towards the cap end of the printhead, away from the nozzle plate. If you
are using a cloth or tissue, use gentle pressure to avoid damaging the contacts. If
you are using the cleaning kit, wipe the printhead cleaner pads as shown below:
4Using damp cotton swabs, clean the electrical contact pads on the printhead
carriage (indicated by the arrow in the diagram).
If you are using the cleaning kit, wipe the printhead as shown below:
5Wait until all the cleaned parts are dry.
Reinstall the printhead.
C472380
Clean here
C472367
C472381
Troubleshooting
Clearing a Media Jam
11-44
Clearing a Media Jam
1If the front panel displays:
2or:
switch the printer OFF at the power switch at the back of the printer, open the
window, and lower the media lever.
3Carefully move the printhead carriage out of the way - if possible all the way to the
enclosed area on the left or the right. Which way you are able to move it depends on
where the media is jammed. If the printer was in the process of cutting media at the
time of the jam, the cutter carriage will be attached to the printhead carriage and
will move with it.
CAUTION When moving the printhead carriage, touch only the black plastic parts.
4Carefully remove any of the jammed media which you can easily lift up and out
from the top of the printer.
5Carefully pull the rest of the roll or sheet down and out of the media entry slot.
6Lower the window and the lever and switch on the printer. Press the Form Feed and
Cut key to eject any pieces of media that are still in the media path.
NOTE:Depending on the status of the printer when the media jam occurred, it may
check the ink system components now - see chapter 4, Working with Ink Systems,
for more information.
7Reload the media as normal - see page 3-13, Loading Roll Media. If you are using
roll media you may need to trim the edge first.
C4704034
Check paper path
Switch power off
C4704034
Check printhead path
Switch power off
Troubleshooting
Solving Communication Problems
11-45
Solving Communication Problems
If there is a Problem Communicating between Your
Computer and the Printer
Some symptoms of a communication problem are:
nThe front-panel Receiving light does not come on.
nThe front-panel display does not show STATUS / Receiving.
nYour computer displays an error message when you are trying to print.
nYour computer or printer “hangs” (stays idle) while communication is taking
place.
nYour printed output shows random or inexplicable errors (misplaced lines,
partial graphics etc.)
Items to start checking are:
nHave you selected the correct interface port in your software?
nDoes the printer work correctly when receiving files from other software?
nIf the printer is connected to a network, try using it when connected directly to
your computer.
nIf your printer is connected to your computer through any other intermediate
devices, such as switch boxes, buffer boxes, cable adapters, cable converters
etc., try using it when connected directly to your computer.
nTry another interface cable. For details of supported cables, see page 13-11,
Interface Cables.
Troubleshooting
Solving Problems with Image Position or Content
11-46
Solving Problems with Image Position or Content
If you don’t find the solution to the problem here, other sources of help are:
nThe documentation supplied with the driver that you are using to manage the
output from your software application to the printer.
2500CP Only For example, the on-line and printed documentation included in the following
drivers supplied with your printer
HP DesignJet PostScript® drivers for Power Macintosh® and Macintosh®
(QuickDraw™)
HP DesignJet PostScript® drivers for Microsoft® Windows™ applications.
nThe documentation supplied with your application software.
If the Print is Completely Blank
nIf the front-panel graphics language setting is Automatic (the default), try the
other settings:
(PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file etc.) and send the
file again.
If the Output Contains Only a Partial Print
nDid you press Cancel or Form Feed and Cut before all the data was received
by the printer? If so, you have ended the data transmission and will have to print
the page again. (You normally don’t need to press Form Feed and Cut to unload
the print.)
nThe I/O Setup / I/O Timeout setting may be too short. From the front-panel menu
you can increase the I/O Timeout setting to a longer period and then send the
print again.
nThe file may be too large for the printer’s memory. You can install extra memory
in you printer, see Install Memory Expansion Modules (Optional) in the Setup
Guide for more information.
nThere may be a communications problem between your computer and the
printer. Check your interface cable.
nCheck to make sure that your software settings are correct for your current page
size (e.g., long-axis prints).
nIf you are using network software, make sure it has not timed out.
nSee also under If the Image is Clipped below.
Troubleshooting
Solving Problems with Image Position or Content
11-47
If the Image is Clipped
nThis normally indicates a discrepancy between the actual printing area on the
loaded media and the printing area as understood by your software. For general
advice on printing areas and page size, see chapter 5.
nCheck the actual printing area for the media size you have loaded. printing area
= media size minus margins. For media size and margins, see page 13-9.
nCheck what your software understands to be the printing area (which it may call
“printable area” or “imagable area”). For example, some software applications
assume standard printing areas that are larger than those used in this printer.
nCheck that the orientation of the media is the same as that assumed by your
software. The front-panel Page format / Rotate option changes the orientation of
a graphic and, on roll media, the orientation of the page. It is possible that a
rotated image on roll media may be slightly clipped in order to retain the correct
page size, as explained on page 5-7.
nYou may have asked to rotate the page from portrait to landscape on media that
is not wide enough, for example a D/A1-size page rotated on a D/A1-size roll.
nIf necessary, change the printing area in your software.
nThe file may be too large for the printer's memory. This is the case if the front
panel displays “Out of memory - data was lost”. See page 13-18, Ordering
Accessories for details of memory expansion modules.
If a Long-Axis Print Is Clipped
nDoes your software support long-axis prints?
nHave you specified an appropriate media size in your software?
nUnless it is a PostScript file, make sure that the printer's Page format / Size is set
to Inked area.
Troubleshooting
Solving Problems with Image Position or Content
11-48
If the Entire Image is in One Quadrant of the Correct
Printing Area
nIs the page size configured in the software too small?
nAre you sure that your software doesn’t believe the graphic to be in one quadrant
of the page?
Otherwise, this indicates an incompatibility between the software and the printer:
nIs your software configured for this printer? For general advice, see Set Up Your
Software in the Setup Guide. For advice specific to your software, see either the
documentation supplied with the driver or any Software Application Notes
supplied with your printer.
nIf you still havent found the solution, try changing the printer’s Graphics
Language setting on the front panel (Device setup / Lang).
If the Image Is Unexpectedly Rotated
nCheck the front-panel Page format / Rotate setting. See page 5-4, Do You Need
to Adjust the Page Size in the Front Panel?
nFor non-PostScript files: If Queueing and Nesting are both ON, pages may be
automatically rotated to save media. See page 5-15, Rotating an Image from the
Front Panel
nFor an explanation of rotation for PostScript files, see page 5-15, Rotating an
Image.
If the Print Is a Mirror Image of Your Graphic
nCheck the front-panel Page format / Mirror setting.
If the Print Is Inaccurate
nIf you notice problems with accuracy, print the Service Config print, as
explained on page 8-6, Recalibrating the Printer for Accuracy, to see if the
printer needs to be recalibrated.
nTry running the image quality check to determine if the problem is connected to
the ink system. See 11-5, Solving Image-Quality Problems
Troubleshooting
Solving Problems with Image Position or Content
11-49
If the Print is Distorted or Unintelligible
nThe interface cable between your computer and the printer could be faulty. Try
another cable to see if the problem is corrected.
nIf you have connected your computer to the parallel port on the printer, make
sure you are using a genuine HP parallel interface cable.
nIf the front-panel graphics language setting is Automatic (the default), try the
other settings:
(PostScript for a PostScript file, HP-GL/2 for an HP-GL/2 file etc.) and send the
file again.
nDepending on the software, drivers and RIPs you are using with your printer,
there will be different solutions to solving this problem. Refer to the Vendors
User Documentation for details.
If One Image Overlays Another on the Same Sheet
nThe I/O Setup / I/O Timeout setting may be too long. From the front-panel menu
decrease the setting and print again.
If Pen Settings Seem to have No Effect
nEither you have changed them in Pen settings / Define palette but forgotten to
select that palette in Pen settings / Palette,
nor you expected the software-driven pen settings but in the front-panel Pen
settings / Palette is not set to Software.
If the Printer Produces a Black and White Print When You
Expected a Color Print
nCheck the front-panel Color/Mono setting, and the equivalent setting in your
software.
Troubleshooting
Solving Problems with Image Position or Content
11-50
If the Printer has Printed a Different Print than the One
You were Expecting
One possibility is that you have accidentally initiated one of the printer’s
internal prints:
nThe printhead Alignment Print. (A small pattern of colored squares without
text.) This is printed automatically every time you replace, or even reseat a
printhead.
nThe Current Configuration Print. This is printed by simultaneously pressing the
two arrow keys on the front-panel.
nThe Image Quality print. This is printed from the Utilities / Service tests/ Image
quality print menu.
nThe Service print. This provides information needed for printer servicing, such
as the current configuration, operating conditions (temperature and humidity),
ink levels, and other statistics about printer usage.
Or you may have initiated one of the following Internal prints which are
printed from the Internal prints menu:
nPostScript demo.
nPostScript config.
nThe Fonts print.
nThe HPGL/2 Configuration print
nThe Printer Usage Information print
nThe menu print.
nThe HP-GL/2 Palette.
Troubleshooting
Solving Front-Panel Problems
11-51
Solving Front-Panel Problems
If the Replace Ink System Key Does Not Work
nMake sure the window is closed before you press Replace Ink System.
nThe printer may be busy. Wait until it has completed the current process.
nPress Enter to clear the previous message.
If None of the Front-Panel Keys Work
nThe printer may have been idle for some time and reverted to standby mode.
Momentarily press the standby switch to restore the front-panel keys and menu
display.
nAt the power switch at the back of the printer, turn the printer off and then on
again. If the problem persists, have your printer serviced.
If Page Format/Rotate does not Work
nThe file may be too large for the printer’s memory. This is the case if the front
panel displays “Out of memory - data was lost”. See page 13-18, Ordering
Accessories for details of memory expansion modules.
nThe printer cannot rotate raster images (except for PostScript files). If your non-
PostScript file contains raster data (typically, images with heavy area fill and
shading that you have scanned into your software) you will not be able to rotate
the print.
If a Display Message will not Clear
nLook up the message in chapter 12, Front-Panel Messages. The message
description may help you understand and resolve the problem.
nIf looking up the message did not help, press Enter. If that does not work, turn
the power off, then on again. If the message still displays, have the printer
serviced. If the message says “System Error” and has an alphanumeric code,
refer to the next explanation.
Troubleshooting
Solving Front-Panel Problems
11-52
If a “System Error” Message Is Displayed
Press Enter. If the message does not clear:
1Turn the printer off, then on again to try to clear the error message.
2If the message is still displayed, record the whole alphanumeric code. Report the
code to the service technician; knowing the code number will help the technician
resolve the problem.
If an “Out Of Memory/Data Was Lost” Message Is
Displayed
nThe current file is too large for the printer’s memory.
File Size and Memory Usage
There is no direct relationship between file size on your computer and memory used
in the printer to print that file. In fact, because of file compression (and general
complexity) it is often impossible to estimate how much memory will be used.
Troubleshooting
Take Up Reel problems
11-53
Take Up Reel problems
Take Up Reel Does Not function
nYou may have a power problem. Check the power cable is connected and that
there is power available at the socket.
nCheck the ON/OFF switch is in the ON position at the back of the Take Up Reel.
nCheck the Spindle Lever, it should be closed.
nCheck the sensor cable from the right hand assembly is connected correctly.
nCheck the sensor operates correctly by placing a sheet of paper over the sensor.
nDefective Right Hand Take Up Reel Assembly.
nDefective Sensor Assembly.
Media Skewed on Take Up Reel.
nMedia not loaded straight on the Take Up Core
nMedia Weight is not the same width as the media being used.
nTake Up Core is not the same width as the media being used
nMedia Weight is not fully inserted.
nTake Up spindle is not installed correctly.
nLeft and Right Hand Take Up Reel Assemblies not installed correctly
nEnsure that there are no objects in the Base Tray Assembly
Troubleshooting
Solving Miscellaneous Problems
11-54
Solving Miscellaneous Problems
If the Printer does not Print
nYou may have a power problem. If there is no activity at all from the printer, and
no lights on the front panel, check that the power cable is connected correctly
and that there is power available at the socket.
nIf you are using a Macintosh and the print job does not print, ensure the printer
language is set to Postscript or Automatic. See page 8-8, Changing the Graphics
Language.
nYou may have a problem with your application driver. Is your software
configured for this printer? For general advice, see the Setup Guide. For advice
specific to your software, see either the documentation supplied with the driver
or the Software Application Notes supplied with your printer.
nIf you have connected your computer to the printers parallel port and tried to
print a binary-encoded PostScript file it will not print. The parallel port will only
accept ASCII-encoded PostScript print files. The front panel will display the
message “Error processing job / Flushing rest of job”. Press on the front panel
to delete the print file. Connect your computer to the JetDirect Print Server and
send the print file again.
nThe file may be too large for the printer's memory. This is the case if the front
panel displays “Out of memory - data was lost”. Look on your computer screen
for any error message; some drivers allow you to choose a different printing
mode and try to send the file again.
nIf you continue to have problems, see page 11-56, Getting Help.
If the Printer Seems Too Slow
nDid you specify Photo Print mode level on the front panel? Photo quality prints
are produced more slowly.
nDid you specify the right media type when loading the media? For details of
front-panel media types, see page 3-4, Supported Media Types. To find out the
printer's current media type setting, see page 8-5.
nAre you using the printer with the Appletalk serial port on Macintosh? It is
normal for the Appletalk port to be slow. Consider using the Ethertalk interface
to connect your printer to your Macintosh.
Troubleshooting
Solving Miscellaneous Problems
11-55
If the Printer Waits Too Long to Print a Nest
nChange the Nest wait setting. See page 7-15.
If the Bail (Black Metal Bar) does not Lower All the Way
nIf the bail (the black metal bar just inside the printers window) will not lower all
the way, check for obstructions underneath it.
nMake sure the cutting carriage is pushed all the way to the left.
The Media coming from the Printer is Fed Back into the
Printer causing a Media Jam.
nLower the media lever and pull the media which has been fed back into the
printer until it is released.
nGo to Utilities/Move Media press the key to move the “media backwards”.
This will unblock the printer and you will be able to retrieve your media.
nIf the media is damaged, cut and reload the media as described on page 3-13,
Loading Roll Media.
Troubleshooting
Getting Help
11-56
Getting Help
About HP Customer Care
As your strategic support partner, we make it our business to help keep your
business running smoothly. HP Customer Care offers award-winning support to
ensure you get the most from your HP DesignJet.
HP Customer Care provides comprehensive, proven support expertise and
leverages new technologies to give customers unique end-to-end support. Services
include setup and installation, troubleshooting tools, warranty upgrades, repair and
exchange services, phone and Web support, software updates, and self-maintenance
services. To find out more about HP Customer Care, please visit us at:
www.hp.com/go/support
What to Do Before You Call
1Review the troubleshooting suggestions in this chapter:
nIn the relevant driver documentation supplied with this printer (for users sending
PostScript files or those using Microsoft Windows).
nIf you have installed third party software drivers and RIPs refer to that user
documentation.
nIn any relevant Software Application Note supplied with this printer.
2If the problem is image quality, print out the image quality print; see page
2-12, Printing Other Internal Prints and page 11-5, Solving Image-Quality
Problems.
3Print the Image Quality Print to determine if the problem is due to printhead errors
or printer hardware problems; see page 11-8, Printing the Image Quality Print.
4If the problem appears to be related to your software application, first contact your
software vendor.
5If you still have difficulty, refer to the HP Support Services booklet shipped with
this printer. This document contains a comprehensive list of various support
services available to help solve printer problems.
6If you do call one of the Hewlett-Packard offices, please have the following
information available to help us answer your questions more quickly:
nThe printer you are using (the product number and the serial number, found on
the label at the back of the printer).
Troubleshooting
Getting Help
11-57
nThe computer you are using.
nAny special equipment or software you are using (for example, spoolers,
networks, switch-boxes, modems, or special software drivers).
nThe cable you are using (by part number) and where you purchased it.
nThe type of interface used on your printer (parallel, or network).
nThe software name and version you are currently using.
nIf the problem is a software error it will have a error number; record the error
number and have it ready.
nIf possible print out the following reports. See page 2-12, Printing Other
Internal Prints and fax them to the support center helping you:
Usage report
Postscript config.
Service print.
Troubleshooting
Getting Help
11-58
12-1
1
Front-Panel Messages
12
Message Explanations and Actions 12-2
Front-Panel Messages
Message Explanations and Actions
12-2
Message Explanations and Actions
This is a list of the messages in the front-panel display. If an action is needed, it is
shown in italics in the Explanation and Action column. The messages are listed in
alphabetical order.
Message Explanation and Action
Accessing head
cleaners The printer is moving the platform that contains the printhead cleaners to a place
where you can access them.
Wait for a few seconds until this operation has finished.
Accessing
printheads The printer is moving the carriage that contains the printheads to a place where you
can access them.
Wait for a few seconds until this operation has finished.
Action unavailable
Entry being printed A print is being printed and you have requested to move, delete or modify the number
of copies through the queue management menu. You cannot change the current entry
until the print has finished.
Wait until the print has finished.
Calibrate error
ContinueThe calibration print was loaded incorrectly and it could not be measured.
Press to continue, then reload the print for measurement. Follow front panel
instructions.
Calibrate Yes
Color No You are using sheet media and color calibration is on. The printer is asking you if you
want to calibrate the color for the loaded media.
Press for yes.
Press for no.
Calibration done
ContinueAccuracy calibration is complete.
Press to continue.
Cancelled
ContinueYou have just cancelled the last print or function.
Press to continue.
Check ■■*
Close right door The printer has detected an error in the printhead cleaners indicated by the stars.
Reseat (do not replace) the indicated cleaners. When you have done so, close the right
door of the printer. See 11-39, Checking the Printhead Cleaners.
Front-Panel Messages
Message Explanations and Actions
12-3
Check ink cartridges
■■❏■ Abort The printer has detected an error in the cartridges indicated by the empty squares.
Reseat (do not replace) the indicated cartridges or press the key to terminate the
procedure. In this case, you will not be able to print, and you may later resume
checking the ink system by pressing the Replace Ink System button. See 11-40,
Checking the Ink Cartridges.
Check ink system
IgnoreAfter an error has been detected in the ink system, you are given the chance to check
it.
Press to check the ink system right now. The printer will indicate which ink systems
are affected.
Press to ignore the error and continue printing. In this case the image quality cannot
be assured.
To fix any errors, see the check-lists in 11-38, Checking Ink Systems.
Check printheads
■■❏■ Abort The printer has detected an error in the printheads indicated by the empty squares. The
printhead can be replaced, but you should replace all components of the failing ink
systems as soon as possible.
Reseat (do not replace) the indicated printheads or press the key to terminate the
procedure. In this case, you will not be able to print, and you may later resume
checking the ink system by pressing the Replace Ink System button. (If you have
persistent problems, see If You Have Problems Reseating a Printhead 11-41.)
Close left door to
continue You opened the left door while the printer was busy, or you have finished installing the
ink cartridges.
Close the left door to continue.
Close roll cover
ContinueRewind the media to take up any slack in the roll, close the roll cover, then press to
continue.
Close window to
continue You have finished installing the printheads.
Close the window to continue.
Create pattern
Measure patternPress to create the pattern for automatic calibration.
Press to measure the pattern for automatic calibration.
Disk error
Continue(HP DesignJet 2500CP only) An error on the hard disk has been detected.
Press to continue.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-4
Edge not found
Reload media The printer could not find edge of media during loading procedure.
Check the leading edge of the media for unevenness or tears; cut a straight edge, if
necessary, and reload. Be sure to position the right edge along the perforated line on
the entry platen when loading.
Error processing job
Flushing rest of
job
An error was encountered while the print was being processed. The print has been lost.
Press to delete the print.
Fatal disk error
Continue(HP DesignJet 2500CP only) An error on the hard disk has been detected.
Press to continue. Retry the operation by cycling the power. If the problem persists,
servicing the printer is advised.
Head cleaner full
■■❏■Either: After finishing printing, the printer has detected that one or more of the
printhead cleaners are full of ink. The squares that are flashing indicate the head
cleaners that are full.
Press to continue. The message “Check ink system/ Ignore” is displayed. If
you press again to continue, you may still be able to print again, but the ink in the
head cleaner may overflow and the print quality of your images may be affected. To fix
the problem, select to check the ink system; see 11-38, Checking Ink Systems.
Or: In the ink system replacement process, one or more of the printhead cleaners have
not been replaced at the same time as the corresponding printheads. The squares that
are flashing indicate the head cleaners that are full.
Press to continue. You may still be able to print again, but image print quality may
be affected, as indicated by a subsequent message. See 11-38, Checking Ink Systems.
Head cleaner ink
may overflowOne or more of the printhead cleaners are full of ink, and the ink may overflow.
Press to continue. Image print quality may be affected, and ink may leak inside the
printer and damage it. Replacement of the ink systems affected is recommended. To fix
problems with the ink system, see 11-38, Checking Ink Systems.
Head cleaner
removed
■■❏■
The printer has detected that one or more printhead cleaners have become dislodged
or the printer cannot detect them, as indicated by the flashing squares. Printing is
disabled.
Press to check the failing head cleaner. You should reseat the head cleaners
immediately; see 11-39, Checking the Printhead Cleaners. If this does not solve the
problem, you will have to replace the entire ink system (printhead, printhead cleaner,
and ink cartridge) using the Replace Ink System key.
If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-7.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-5
Image quality not
assuredThis message appears after the printer finds an error in the ink system. One or more of
the ink systems have passed their specified life, one or more of the printhead cleaners
are full of ink, or one or more of the printheads has failed an electrical test, or an
alignment or nozzle check.
Press to continue. You may continue printing, but you may not get your usual image
print quality. To fix problems, see 11-38, Checking Ink Systems.
Imaging inks
YES
installed NO
After you have finished installing a new ink cartridge, you are asked to confirm that
you have changed the type of ink cartridges from UV Pigmented to Imaging.
Press to confirm that you have changed the ink cartridges from UV Pigmented to
Imaging.
Press to indicate that you have not changed the ink cartridges from UV Pigmented
to Imaging. You will then be given the opportunity of replacing the incorrect ink
cartridges by the correct ones.
Incorrect ink system
■■❏■After you used the Replace Ink System procedure, which was cancelled by a time-out
or aborted (see Checking Ink Systems 11-38), the printer has detected that one or
more of the ink systems are still faulty or have not been fully replaced, as indicated by
the flashing squares. This message also appears if the printer believes that a
component is incorrect; you must then confirm that the ink system is indeed correct, or
rectify the error.
Press to continue, to replace the ink systems. Printing will be disabled. You should
replace the faulty ink systems immediately; see page 11-38, Checking Ink Systems.
If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-7.
Initializing
new ink system In the ink system replacement process, you have swapped an Imaging ink system for a
UV Pigmented ink system, or vice versa. The printer will reinitialize and prepare to
print with the new ink system. (This message only applies to firmware revision
levels A.02.08 or higher.)
Wait until the new ink system has been initialized.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-6
Ink cartridge
removed ■■❏■The printer has detected that one or more ink cartridges have been removed or cannot
be detected, as indicated by the flashing squares.
Press to check the failing ink cartridge. Printing has been disabled. You should
reseat the ink cartridge immediately; see 11-40, Checking the Ink Cartridges. If this
does not solve the problem, you will have to replace the entire ink system (printhead,
printhead cleaner, and ink cartridge) using the Replace Ink System key.
If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-7.
Ink cartridge valve
out ■■❏■The printer has detected that one or more of the ink cartridge valves (as indicated by
flashing squares) has popped out during refilling.
Press to check the failing ink cartridge. You should reseat the valves immediately;
see 11-40, Checking the Ink Cartridges. If this does not solve the problem, you will
have to replace the entire ink system (printhead, printhead cleaner, and ink cartridge)
using the Replace Ink System key.
Ink system at end of
life ■■■❏The printer has found that an earlier “Out of ink” error has not been corrected.
One or more components of the ink system, as indicated by flashing squares, have
reached the end of their intended lives. You should now replace all three
components of those ink systems affected (the printheads, the printhead cleaners
and the ink cartridges). See the general comments about ink systems on page 11-
31.
Press to continue. Image print quality may be affected. Replacement of the ink
systems affected is recommended. To fix problems with the ink system, see 11-38,
Checking Ink Systems.
Ink system at end of
life. RetryThe printer has detected that one or more components of the ink system have
reached the end of their intended lives. You should now replace all three
components of those ink systems affected (the printheads, the printhead cleaners
and the ink cartridges). See the general comments about ink systems on page 11-
31.
Press to replace the erroneous ink systems. See 11-38, Checking Ink Systems.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-7
INK SYSTEM
ERROR
xxxxxx
The printer has detected an error in the ink system, as shown in earlier messages.
Printing will be disabled until the error has been corrected. If more than one error is
pending, the one with the highest number, corresponding to the most severe error, will
be displayed.
Possible error codes (xxxxxx) are:
58.... See the message “Incorrect ink system”
65.... or 66.... See the message “Printhead failure”
67.... See the message “Printhead contact error”
72.... See the message “Ink cartridge removed”
73.... See the message “Head cleaner removed”
74.... See the message “Printhead removed”
88.... See the message “Mixed ink system”.
Press the Replace Ink System key to replace the erroneous ink systems in order to
print with your printer again. See 11-38, Checking Ink Systems.
Press the Enter key to access the main front panel menus.
Install complete Ink system replacement has been completed successfully.
Resume normal operations.
Lift lever after
aligning You have lowered the media lever to align the media with the entry platen.
Lift the lever at the right edge of the paper path on the printer when you’ve finished
aligning the roll media as instructed.
Lift lever to
continue The media lever was lowered while the processor was busy.
Lift the lever at the right edge of the paper path on the printer.
Load arrow edge
print side down
Remove the accuracy calibration print, turn it so that the edge with the arrows printed
on it is print-side down, then load that edge into the printer.
Load cancelled
Remove media The Cancel key was pressed while media loading was in progress.
Remove media.
Load error
Remove media Media was inserted with the media lever raised.
Lower the lever and reload the media.
Load media for
calibration
Load media to proceed with calibration.
Load media
to align printheads
Load media to proceed with printhead alignment.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-8
Load media to
check printheads The printer is telling you to load media so it can perform the printhead check.
Load media to proceed with printhead check.
Load sheet for
calibration The printer is ready to perform the accuracy calibration procedure, but media is not
present.
Load media to continue.
Lower lever Lower the lever at the right of the printer.
Lower lever
Remove media
Lower the lever at the right of the printer and remove the media.
Lower window
to continue The window was opened while the printer was busy.
Close the window to continue.
Media too small You may have sent a print file that is too large for the media loaded; the print may be
clipped.
Press Cancel if the media is unsuitable, and reload with appropriate media.
Media too small for
calibrationThe media you loaded for printhead alignment or a printhead check is too small. The
procedure has been cancelled. You may continue printing without calibrating the
printer, but the image quality is not assured.
Press to continue. If you want to complete the interrupted procedure, reload with
appropriate media (A3-size paper or larger, in landscape orientation) and redo the
procedure:
•Use Image quality / Printhead service / Align now for printhead alignment.
•Use Image quality / Printhead service / Printheads check / Now for a printhead
check.
MIO error
Communication
break
The flow of data from the computer to the printer stopped prematurely (for example,
the computer may have been shut down before all data was sent).
Press Enter to clear the message from the front panel display.
MIO error
handshake You configured the modular interface incorrectly.
Press the Enter key to clear the message from the front panel. Check the handshake
settings in the printer’s front panel, in the hardware configuration, and in your
application software configuration to make sure they are compatible with one another.
Mispositioned
Reload roll The roll media is mispositioned.
Remove and reload the roll.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-9
Mispositioned
Reload sheet The sheet media is mispositioned.
Remove and reload the sheet.
MISSING INK
SYSTEM
Install
One or more ink systems are missing.
Press or the Replace Ink System key to install the ink systems in order to print with
your printer.
Mixed ink system
❏■■■At power-on or after the ink systems have been serviced, the printer has detected
components of different ink system types (for example, Imaging and UV Pigmented).
Printing will be disabled until the ink systems are all of the same type. The flashing
squares indicate which ink systems need checking. The error may be because the
printhead, printhead cleaner and ink cartridge within an ink system are not all of
the same type (UV Pigmented or Imaging) or that entire ink systems are of
different types.
Press to continue, to check the ink systems. See 11-38, Checking Ink Systems.
MIXED INK
SYSTEM
88xxxx
The printer has earlier detected components of different ink system types (for
example, Imaging and UV Pigmented). Printing will be disabled until the ink systems
are all of the same type. The error code “88xxxx” indicates a mixed ink system error.
Press the Replace Ink System key to replace the erroneous ink systems in order to
print with your printer again. You can press the Enter key to access the main front-
panel menu.
See 11-38, Checking Ink Systems.
No code for UV
inks
Continue
The printer does not have the correct firmware for the HP DesignJet CP ink system
UV currently installed. (This message only applies to firmware revision levels
A.01.xx.)
Press to continue, and reinstall the HP DesignJet CP Ink System (Imaging ink
system) back into the printer.
Access the menu Utilities / Statistics / Code rev to confirm the firmware revision
present. If you have a code revision like A.01.xx, you need to upgrade your firmware to
code revision A.02.08 or higher to use the HP DesignJet CP Ink System UV.
Open left door to
access ink cartrg. You are doing an ink system replacement.
Open the left door to access the ink cartridges.
Open right door to
access head cleaners You are doing an ink system replacement.
Open the right door to access the printhead cleaners.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-10
Open window to
access printheads You are doing an ink system replacement.
Open the window to access the printheads.
OUT OF INK
■■■❏ The printer has detected that the amount of ink in the ink systems indicated by one
or more flashing squares, is below acceptable limits for satisfactory printing.
Press to check the indicated ink systems. See 11-38, Checking Ink Systems. You will
be prompted to change the kit or to ignore the error and continue printing. If there is
still a large amount of ink remaining in the ink cartridges, see the message Printhead
failure on page 12-12.
Out of memory
Data was lost The current file is too large for the printer’s memory; the printer has run out of disk
space for processing the file.
To print files of this size, you may need to install more memory to your printer.
Press ENTER when
done The printer is waiting for you to confirm an action or selection.
When you have taken the appropriate action press the Enter key.
Printhead alignment
cancelledThe printhead alignment procedure has failed, or the printer has detected a fault that
stops the procedure from completing. Subsequent messages will explain the error
further:
“Replacement of lens cover recommended”—You should check the section on
replacing lens covers on page 10-3, Lens Maintenance.
“Media too small for calibration”—The roll that is loaded is not wide enough for
the calibration to be done. It must be at least A3 size. You should load appropriate
media and repeat the procedure again, using Image Quality / Printhead Service /
Align Now. If you use sheet media that is too small, the printer will reject the
media and prompt you to load new media.
Press to continue. You may continue printing, but you may not get your usual image
print quality. To fix problems with the ink system, see 11-38, Checking Ink Systems.
Printhead alignment
error ■■❏■
or
Printhead alignment
error
The printhead alignment procedure has failed, or the printer has detected a fault that
stops the procedure from completing. The squares that are flashing indicate the ink
systems that have failed. If the message contains no squares, the procedure has failed
because of a problem that is not related to specific printheads, for example, a problem
with the media.
Press to continue. The message “Check ink system/ Ignore” should be
displayed. If you press again to continue, you may still be able to print again, but
image print quality may be affected. To fix the problem, select to check the ink
system; see 11-35, Printhead Alignment Errors.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-11
Printhead check
cancelledThe printhead check procedure has failed, or the printer has detected a fault that stops
the procedure from completing. Subsequent messages will explain the error further:
“Replacement of lens cover recommended”—You should check the section on
replacing lens covers on page 10-3, Lens Maintenance.
“Media too small for calibration”—The roll that is loaded is not wide enough for
the check to be done. It must be at least A3 size. You should load appropriate
media and repeat the check again, using Image Quality / Printhead Service /
Printheads Check / Now. If you use sheet media that is too small, the printer will
reject the media and prompt you to load new media.
Press to continue. You may continue printing, but you may not get your usual image
print quality. To fix problems with the ink system, see 11-38, Checking Ink Systems.
Printhead check
error ■■❏■
or
Printhead check
error
The message “Printhead check error” may be displayed if:
You are using colored media. Either disable checking or use media that is
clean, white, and opaque. See the remarks on 11-35, Media Problems.
There are dirty nozzles on the printhead. Replace your ink system (see page 11-
38, Checking Ink Systems). Do not attempt to clean the nozzles.
The squares that are flashing indicate the ink systems that have failed. If the message
contains no squares, the procedure has failed because of a problem that is not related
to specific printheads, for example, a problem with the media.
Press to continue. The message “Check ink system/ Ignore” will be displayed.
If you press again to continue, you may still be able to print again, but image print
quality may be affected. To fix the problem, select to check the ink system; see 11-38,
Checking Ink Systems.
Printhead contact
error ■■❏■
CAUTION:
The printheads, indicated by flashing squares, have failed to function because of an
unusual electrical signal from the printhead. The most likely cause of this message
is that the electrical contacts on the printhead or printer carriage are dirty and need
cleaning.
Press the key to check the printheads. Open the window when indicated, and
remove the printheads indicated.
Look at the electrical contacts on the printhead and carriage. If they are dirty,
they should be cleaned (see 11-42, Cleaning Electrical Contacts).
Do not touch, wipe, or attempt to clean the printhead nozzles. This can damage
the printhead. Handle the ink systems with care.
If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-7.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-12
Printhead failure
■■❏■The printheads indicated by flashing squares have failed, either during printhead
initialization or during printing. The printer may have detected an unusual electrical or
thermal signal from the printhead that may require attention. The most likely causes of
this message are:
The ink cartridge is empty. If this is so, your ink system has reached the end of
its normal life, and you will need to buy a new ink system to replace the old
one.
There has been a problem inside the printhead that has caused it to fail, for
example, the printhead has overheated.
You should replace the indicated ink systems immediately.
Press the key to check the printheads. Open the window when indicated, and remove
the printheads indicated. Try reseating the printhead (see If You Have Problems
Reseating a Printhead 11-41). If the problem recurs, the ink system should be
replaced at the earliest opportunity.
If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-7.
Printhead removed
■■❏■The printer has detected that one or more printheads have become dislodged or the
printer cannot detect them, as indicated by the flashing squares.
Press to continue. You should reseat the printheads immediately or replace the ink
system; see 11-38, Checking the Printheads.
If you don’t correct the error now, you will see the status message “Ink system
error” described on page 12-7.
Printing
disabledThe printer cannot print, because of errors previously notified.
Press to continue. Then press the Replace Ink System key to replace the erroneous
ink systems in order to print with your printer again. See 11-38, Checking Ink Systems.
Pull
Align edges to
roll
You are aligning roll media.
Grasp the left and right free edges of the roll media and pull them towards you until
the media is taut. At the same time, align the left and right edges of the media so that
they are flush with the left and right edges of the roll.
Reload media There was an error loading the media and the printer has ejected it. The printer is
waiting for you to reload the media.
Reload the media.
Reload sheet Sheet media was loaded skewed and the printer ejected it.
Reload the sheet.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-13
Remove all
ink cartridge(s) You have selected the option Utilities / Transport mode of the front-panel menu,
and opened the left door when instructed.
The printer is instructing you to remove all the ink cartridges.
Remove all
printheads You have selected the option Utilities / Transport mode of the front-panel menu,
and lifted the window when instructed.
The printer is instructing you to remove all the printheads.
Remove head
cleaners
Close right door
You have selected the option Utilities / Transport mode of the front-panel menu,
and opened the right door when instructed.
The printer is instructing you to remove all the printhead cleaners, and then close the
right door.
Remove media The ink is dry.
Remove the accuracy calibration print that has just been produced.
Press to continue with accuracy calibration.
Remove media
Lift lever An attempt to load media was made while the media lever was lowered.
Remove the media, lift the lever, and reload media with the lever up.
Remove the Media
Weight
Continue
You are removing media from the Take Up Reel. Before you are able to do this you
have to remove the Media Weight (see Glossary) and chapter 3.
When you have removed the Media Weight press Continue→.
Replace ink
cartridge(s) ■■❏
You are in the ink system replacement process, and opened the left door when
instructed.
The printer is waiting for you to replace the ink cartridges indicated by flashing
squares.
Replace lens cover
ContinueYou are in the ink system replacement process, and lifted the window when instructed.
The printer is waiting for you to replace the lens cover on the printhead carriage with
a new one. Spare lens covers are inside the right door. Press to continue when you
have completed the lens replacement. See the instructions for lens cover replacement
on page 10-3, Lens Maintenance.
Replace
printhead(s)
■■❏■
You are in the ink system replacement process, and lifted the window when instructed.
The printer is waiting for you to replace the printheads indicated by flashing squares.
(If you have persistent problems, see If You Have Problems Reseating a
Printhead 11-41.)
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-14
Replace
printhead(s)
Close window
You are in the ink system replacement process, and lifted the window when instructed.
The printer is waiting for you to replace a printhead, or you can close the window
without making any changes. (If you have persistent problems, see If You Have
Problems Reseating a Printhead 11-41.)
Replace ■■■*
Close right door You are in the ink system replacement process, and opened the right door when
instructed.
The printer is waiting for you to replace the printhead cleaners indicated by *s, and
then close the right door.
Replacement of ink
system
recommended
You are about to finish the ink system replacement process, and the printer
recommends replacing one or more of the four ink systems (for example, because they
have passed their specified life).
Press the key to continue. You will see the status message “Low on ink”. Then press
the Replace Ink System key to replace the ink systems that will be indicated.
Replacement of lens
cover
recommended
The printhead alignment procedure, or the printhead check procedure, or a calibration
check has failed because the lens cover is dirty and needs replacing. Printing may
continue but the image quality is not assured.
Press to continue. See the instructions for lens cover replacement on page 10-3,
Lens Maintenance. Spare lens covers are inside the right door.
Resource area full
Unable to save res. (HP DesignJet 2500CP only) The printer’s hard disk is full. You are attempting to save
resources. The printer is unable to process the request.
You need to remove some of the resources from the hard disk, for example, saved print
files, halftones, or fonts that you don’t use. Then try saving the resource again.
Roll empty
Load new roll You have used all of the media roll.
Load a new roll of media.
Roll misaligned
Reload roll Roll media is skewed.
Reload media.
Set transport Yes
Mode No You have selected transport mode in the front-panel menu. The printer is waiting for
you to accept or reject the transport mode. Accepting transport mode starts the process
of removing all ink systems.
Press to accept or press to reject.
Sheet load
Roll loadPress to load sheet media.
Press to load roll media.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-15
Sheet misaligned
Reload sheet Sheet media is skewed.
Remove it and reload it so that the left and right edges being loaded into the printer
are square. The leading edge must also be straight.
Sheet required
for calibration You have started an accuracy calibration check but media is not present.
Load media.
Sheet / Roll?
Reload media Either: Sheet mode was chosen while loading roll media.
Reload media.
Or: a sheet more than 51 inches (130 cm) long was loaded.
Trim the sheet and reload.
STATUS messages See pages 12-17 through 12-21.
Switch power off You have selected the transport mode shut-down sequence. The printer is waiting for
you to turn the power switch, on the rear of the printer, to off.
Switch off the printer.
Switch power off
Check paper path The printer may be jammed with media.
Turn off the printer. Check the media path and clear it if necessary. Then turn on the
printer.
Switch power off
Check printhead
path
The printhead carriage cannot move. The printer may be jammed with media.
Turn off the printer. Check the media path and clear it if necessary. Then turn on the
printer.
System Error
060000 The ambient light level in the area of your printer is too bright and is causing the
optical sensor in your printer to malfunction.
Reduce the ambient light level or move the printer to a location where the light level is
lower.
System error
XXXXXX
An internal error has occurred and a system error number is displayed.
Press Enter; this may clear the error and allow you to continue. If you cannot
continue, turn off the printer, and then turn it on again. If you still see the system error
message, record the system error number and call HP to have the printer serviced.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-16
System error
XXXXXX
An internal error has occurred and a system error number is displayed.
Press Enter; this may clear the error and allow you to continue. If you cannot
continue, turn off the printer, and then turn it on again. If you still see the system error
message, record the system error number and call HP to have the printer serviced.
System error
XXXXXX
XXXXXXXX
An internal error has occurred and a system error number is displayed.
Press Enter; this may clear the error and allow you to continue. If you cannot
continue, turn off the printer, and then turn it on again. If you still see the system error
message, record the system error number and call HP to have the printer serviced.
trim edge
continueThe Take Up Reel is turned on and you are about to load the media onto it, you now
have the option of trimming the edge or to continue. You only need to trim the edge if
the media was damaged in the loading process or is not straight, It is important when
loading media onto the Take Up Reel that the media is taped onto the core tube
straight.
UV inks YES
installed NOAfter you have finished installing a new ink cartridge, you are asked to confirm that
you have changed the type of ink cartridges from Imaging to UV Pigmented.
Press to confirm that you have changed the ink cartridges from Imaging to UV
Pigmented.
Press to indicate that you have not changed the ink cartridges from Imaging to UV
Pigmented. You will then be given the opportunity of replacing the incorrect ink
cartridges by the correct ones.
Verify ink system
■■❏■At power-on, the printer has detected an error in the ink systems shown by flashing
squares.
Press to continue. You should check the ink systems immediately; see 11-38,
Checking Ink Systems.
Wind the Take Up
Reel
Cut
You are removing media from the Take Up Reel. Before you Cut the media to remove
it, you must wind up the media onto the Take Up Reel or the media will fall to the
floor and possible damage it.
Press the wind button on the Take Up Reel and then press the key to cut the media.
System error
XXXXXX
XXXXXXXX
An internal error has occurred and a system error number is displayed.
Press Enter; this may clear the error and allow you to continue. If you cannot
continue, turn off the printer, and then turn it on again. If you still see the system error
message, record the system error number and call HP to have the printer serviced.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-17
STATUS Messages
trim edge
continueThe Take Up Reel is turned on and you are about to load the media onto it, you now
have the option of trimming the edge or to continue. You only need to trim the edge if
the media was damaged in the loading process or is not straight, It is important when
loading media onto the Take Up Reel that the media is taped onto the core tube
straight.
UV inks YES
installed NOAfter you have finished installing a new ink cartridge, you are asked to confirm that
you have changed the type of ink cartridges from Imaging to UV Pigmented.
Press to confirm that you have changed the ink cartridges from Imaging to UV
Pigmented.
Press to indicate that you have not changed the ink cartridges from Imaging to UV
Pigmented. You will then be given the opportunity of replacing the incorrect ink
cartridges by the correct ones.
Verify ink system
■■❏■At power-on, the printer has detected an error in the ink systems shown by flashing
squares.
Press to continue. You should check the ink systems immediately; see 11-38,
Checking Ink Systems.
Wind the Take Up
Reel
Cut
You are removing media from the Take Up Reel. Before you Cut the media to remove
it, you must wind up the media onto the Take Up Reel or the media will fall to the
floor and possible damage it.
Press the wind button on the Take Up Reel and then press the key to cut the media.
Message Explanation and Action
Message Explanation and Action
STATUS
Accessing head
cleaners
You have pressed the Replace Ink System key or there is an error in the head
cleaners and you have pressed or . The carriage is moving so that you can access
the printhead cleaners.
Wait until the carriage is in position.
STATUS
Accessing printheads You have pressed the Replace Ink System key or there is an error in the printheads
and you have pressed or . The carriage is moving out so that you can access the
printheads.
Wait until the carriage is in position.
Front-Panel Messages
Message Explanations and Actions
12-18
STATUS
Aligning printheads The printer is printing a pattern to align the printheads.
Wait until the pattern has been printed.
STATUS
Calibrating The printer is performing the accuracy calibration check.
Wait until the printer has finished the check.
STATUS
Calibrating color (HP DesignJet 2500CP only) The printer is performing a color calibration.
Wait until the printer has finished calibrating.
STATUS
Calibrating printhds The printer is performing an internal printhead calibration.
Wait until the printer has finished calibrating.
STATUS
Cancelling The Cancel key has been pressed and the printer is in the process of cancelling a file
or procedure.
Continue when this message is no longer displayed.
STATUS
Check pending The right door has been opened while the printer was busy (for example, printing)
and the printer is waiting to check the ink system. You may have done something
that will affect image print quality.
Do not open any door or window on the printer when not instructed and it is busy.
STATUS
Checking ink system The printer is verifying that the ink system was correctly installed, or that all the
components are present after any door or window on the printer has been opened.
Wait until the check is complete.
STATUS
Checking media The printer is checking to see if media is correctly positioned with respect to the
perforated line of the entry platen.
Wait until the check is complete.
STATUS
Checking printheads The printer is printing a pattern to test the printheads.
Wait until the check is complete.
STATUS
Creating pattern The printer is performing an accuracy calibration.
Wait until the calibration is complete.
STATUS
Head cleaner(s) full One or more of the printhead cleaners are full of ink. The printer will continue
printing but image print quality may be affected, and ink may leak inside the printer
and damage it.
Press the Replace Ink System key to replace the ink systems affected. See 11-38,
Checking Ink Systems.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-19
STATUS
Initializing The printer is doing an internal check on power-up.
Wait until the printer has finished initializing.
STATUS
Ink drying (xx m xxs) The ink on your print is drying.
Wait before removing the print. If you remove it before the indicated time has passed,
avoid smearing the ink.
STATUS
Lens maintenance The lens cover on the printhead carriage requires maintenance.
Press the Replace Ink System key to replace the lens cover with a new one. Spare
lens covers are inside the right door. See the instructions for lens cover replacement
on page 10-3, Lens Maintenance.
STATUS
Loading roll The printer is loading roll media.
Wait for the loading to complete.
STATUS
Loading sheet The printer is loading sheet media.
Wait for the loading to complete.
STATUS
Low on ink One or more of the four ink systems are out of ink.
Press the Replace Ink System key to replace the ink systems affected, if the last
print showed any degradation in image print quality. If there is still a large amount
of ink remaining in the ink cartridges, see the message Printhead failure on page
12-12.
STATUS
Maintenance advised The printer is being used more intensively than the recommended duty cycle.
You should contact your local HP dealer or HP service engineer to arrange a
service. If you choose to ignore the message, you may continue to use the printer as
normal, but may encounter a number of operational or print-quality problems.
STATUS
Measuring pattern The printer is measuring the accuracy calibration print that you just loaded.
Wait for the calibration to complete.
STATUS
Out of media The printer has received a file, is ready to print, but has no media loaded.
Load appropriate media.
STATUS
Pause pending You have pressed the Pause key but the printer was busy performing a previous
action. The printer will pause when it has completed its current action.
Wait for the current action to complete.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-20
STATUS
Paused You have pressed the Pause key. The printer will remain paused until you press the
Pause key again.
Press the Pause key again when you are ready.
STATUS
Printing The printer is printing.
Wait for the printing to complete.
STATUS
Printing (Special) The printer is printing with a special print mode controlled by your software rather
than by the printer.
Wait for the printing to complete.
STATUS
Processing The printer has received a file from your software and is processing it ready to print.
Wait for the printing to complete.
STATUS
Ready The printer is ready to print.
Send a file to the printer.
STATUS
Ready for media The printer is ready for you to load media.
Load appropriate media.
STATUS
Receiving The printer has received data.
Wait for further messages.
STATUS
Recovering printhds. The printer is recovering the printheads after an ink system replacement process
(only for UV Pigmented inks), or you have initiated the printhead recovery
procedure under Utilities / Service Tests/ Recover Printheads.
Wait for the printhead recovery procedure to complete.
STATUS
Refilling XmXX s The printer is filling the printheads. (This message only applies to firmware
revision levels A.02.08 or higher.)
Wait for the process to complete.
STATUS
Returning printheads The ink system replacement process has been cancelled, and the printhead carriage
is returning to its station at the right of the printer.
Wait until the carriage is in position.
STATUS
Roll feed edge trim The printer is trimming the edge of roll media.
Wait until the media has been trimmed.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-21
STATUS
Waiting nest Nesting is turned on. The printer is waiting for another print to nest.
Send the printer another file for printing.
Message Explanation and Action
Front-Panel Messages
Message Explanations and Actions
12-22
13-1
Reference
13
Printer Specifications 13-2
Interface Specifications 13-10
Interface Cables 13-11
Regulatory Notices 13-12
Declaration of Conformity 13-16
Ordering Accessories 13-18
Reference
Printer Specifications
13-2
Printer Specifications
Functional Specifications
Ink systems HP DesignJet CP Ink System:
(Supplied with printer) HP DesignJet CP Ink System UV:
(Can be ordered separately)
Four: yellow, cyan, magenta and black.
600 dpi, 240 nozzle, 7.5kHz.
Each color cartridge contains 410 ml of
usable ink.
Four: yellow, cyan, magenta and black.
600 dpi, 240 nozzle, 4kHz.
Each color cartridge contains 410 ml of
usable ink.
Media sizes Width (carriage axis) Length (media axis)
Minimum Maximum Minimum Maximum length of
long axis plot.
Roll 210 mm (8.3 in) 917 mm (36.1 in) 210 mm (8.3 in) Depending on the
media. Some exam-
ples are shown
below.
Coated paper: 45.7m
(150.0ft)
HP Heavy weight
Coated paper:
30.48m (100ft).
Sheet 210 mm (8.3 in)
A/A4 831 mm (32.7 in)
E/A0 263 mm (10.3 in)
A/A4 1.6 m (62.99 in)
Media types For use with:
HP DesignJet CP Ink System: For use with:
HP DesignJet CP Ink System UV:
See also Supplies
Source catalog and
(in Europe and USA)
HP Media Guide
for the HP
DesignJet CP
Printers.
For alternative
names, HP
commercial names
and physical
characteristics of
these media types,
see chapter 3.
HP Coated Paper
HP Heavyweight Coated Paper
HP High-Gloss Photo Paper
HP Semi-Gloss Photo Paper
Imaging Film (back-lit)
Opaque Vinyl
HP Heavy coated paper
3M Opaque Imaging Media
3M Lustre Overlaminate
3M Matte Overlaminate
3M High-Gloss Overlaminate
NOTE:To print in monochrome on all media all four ink systems must be installed.
From time to time, new media types may become available. For up-to-date information,
please contact your HP dealer or local HP Sales and Support Office.
Reference
Printer Specifications
13-3
Margins Normal Smaller (roll media
only) Extended (roll media
only)(default)
Using CP ink
systems (Imaging)
Leading edge:
Trailing edge:
Sides:
19 mm (0.75 in)
17 mm (0.67 in)
15 mm (0.59 in)
10 mm (0.39 in)
10 mm (0.39 in)
15 mm (0.59 in)
29 mm (1.14 in)
27 mm (1.06 in)
15 mm (0.59 in)
Using CP ink
systems (UV) with
HP or 3M media
Leading edge:
Trailing edge:
Sides:
46 mm (1.81 in)
17 mm (0.67 in)
15 mm (0.59 in)
10 mm (0.39 in)
10 mm (0.39 in)
15 mm (0.59 in)
56 mm (2.20 in)
27 mm (1.06 in)
15 mm (0.59 in)
All measurements ±2 mm (0.08 in).
Resolution by Print
Mode setting Fast
Normal
Best
300 x 300 dpi.
300 x 300 dpi.
600 x 600 dpi.
Programming
languages
supported
HP-RTL (with color extensions)
HP-GL/2
Adobe PostScript Level 3 (supports Asian languages)
PJL, PML
Accuracy selection
Using HP Matte film
as the reference test
media at 23ºC
(73ºF),
50-60% relative
humidity.
Optimized Constant Maximum
±1.2% of the
specified page
length
±0.7% of the
specified page
length
±0.2% of the
specified page
length
Programming
languages
supported
HP-RTL (with color extensions)
HP-GL/2
PJL, PML
Physical Specifications
Weight Length Depth Height
Packed Unit 115 kg (253 lbs) 1770 mm (69.7 in) 600 mm (23.6) 980 mm (38.6in)
Printer assembled
and ready to print 83 kg (183 lbs)
100kg (220lbs) (with
Take Up Reel)
1560 mm (61.4 in) 735 mm (28.9) 1225 mm (48.3in)
Functional Specifications
Reference
Printer Specifications
13-4
Memory Specifications
Memory
(2500CP only)
36 MB RAM
(standard) 4.3 Gb Hard Disk Can be expanded up to 68 (+4) MB RAM
Memory
(2000CP only)
8 MB RAM (standard) Can be expanded up to 68 (+4) MB RAM
Printing Specifications
3M MCS Warranty for Graphics Produced on HP DesignJet CP Printers
Graphics made with 3M Changeable Opaque Imaging Media 8522CP, HP DesignJet CP Ink System UV and
3M Luster Overlaminate 8519CP or 3M Matte Overlaminate 8520CP, by 3M TIJ Graphics Certified
Fabricators on HP DesignJet CP printers and according to manufacturers recommendations, are warranted for
24 months outdoors* and 5 years indoors.
* For desert areas of the world with extreme solar energy the warranty period is 18 months outdoors and 5 years
indoors. Refer to section 5 of the Reference Manual contained in the 3M Thermal InkJet Graphics Certified
Fabricator Starter Kit 8590CP for specific details.
Duty Cycle
Average number of
prints per day 15 prints per day of 8ft2 (0.74 m2) over 5 years.
Reference
Printer Specifications
13-5
Printer Power Specifications
Source 100-240V ac ±10%. Autoranging.
Frequency 50-60 Hz
Current 2 Amp maximum
Consumption 120 Watts maximum
Energy Star rating
(USA) Maximum power in idle state: 45 watts.
Take Up Reel Power Specifications
Source 100-240V ac ±10%. Autoranging.
Frequency 50-60 Hz
Current 0.2 amp maximum
Consumption 15 watts maximum
Ecological Specifications
Energy efficiency Standby mode: 30 watts.
Compliant with Energy Star Program EPA (US).
Manufacturing
process Free of ozone-depleting chemicals (Montreal Protocol).
Plastics Free of brominated flame retardants (PBB and PBDE).
All housing parts made of the same material: ABS.
90% of parts marked according to ISO 11469 standard.
Metals Chassis made of aluminum.
Shafts made of stainless steel.
Enclosures made of electro-galvanized steel sheet.
Packaging Cardboard (non-chlorine-bleached) and foam are 100% recyclable.
Inks used for printing do not contain heavy metals.
User Documentation Majority can be recycled, not bleached with chlorine and printed with inks that do not
contain heavy metals. For specification of this User Guide see the back cover.
Batteries Not used.
Recyclablility Modular construction, connecting elements snap-type can be re-used, screws easy to
find and disassembly done using universal tools.
Reference
Printer Specifications
13-6
Environmental Specifications
Environmental
Operating Range Optimal print quality: 15°C to 30°C (59° F to 86° F)
Standard: 15°C to 35°C (59° F to 95° F)(except
glossy media: 15°C to 30°C (59° F to 86°
F)
Operating Relative Humidity: 20% to 80% Noncondensing
Storage ranges 95% humidity -40°C to 70°C (-40° F to 158° F)
Printhead and Printhead Cleaners stored in the HP DesignJet CP Ink System Storage
Container:
Temperature: +15°C to +35°C (+59° F to +95° F) @ 20% - 80% Relative Humidity
Acoustic Specifications
Operating sound pressure 42 dB(A)(From a one-meter bystander position)
Idle sound pressure <26dB(A) (From a one-meter bystander position)
Operating sound power 5.6 Bels (A)
Idle sound power <3.9 Bels (A)
Reference
Printer Specifications
13-7
Printer EMC (ElectroMagnetic Compatibility) Specifications
Canada Canadian Department of Communications, Radio Interference Regulations
Class B1 compliant.
European Union 89/336/EEC EMC Directive compliant.
Meets EN 55022 Class B1 emission limits, prEN 55024-2
ESD, prEN55024-3 Radiated Immunity, prEN 55024-4
Fast Transients.
Japan Registered VCCI Class B1.
Korea RRL certified.
South Africa SABS licensed.
USA Federal Communications Commission.
Class B1 computing device.
CFR 47 Part 15
Australia
New Zealand Meets AS/NZS 3548
Taiwan (ROC) BCIQ Certified
1 Product exhibits Class A operation when connected to LAN cables using Print Server accessories
Take Up Reel EMC (ElectroMagnetic Compatibility) Specifications
Canada Canadian Department of Communications, Radio Interference Regulations
Class B compliant.
European Union 89/336/EEC EMC Directive compliant.
Meets EN 55022 Class B emission limits, prEN 55024-2
ESD, prEN55024-3 Radiated Immunity, prEN 55024-4
Fast Transients.
South Africa SABS licensed.
USA Federal Communications Commission.
Class B digital device.
CFR 47 Part 15
Australia
New Zealand Meets AS/NZS 3548
Taiwan (ROC) BCIQ Certified
Reference
Printer Specifications
13-8
Printer Safety Specifications
Information Technology Equipment (ITE),
Movable,
Class I,
Plugable Type A,
Installation Category II,
Pollution Degree 2.
For indoor controlled office environments use.
Canada Canadian Standards Association “Certified” ITE, CSA C22.2 No.950
European Union 73/23/EEC Low Voltage Directive compliant. Meets EN 60950
Mexico DGN, NOM019-SCFI-1994 certified
Norway NEMKO approved,
EN 60950, EMKO TSE(74)DK207/94
USA Underwriters' Laboratories
“Listed” ITE, UL 1950
China CCIB certified GB 4943-90 1st Ed.
Czech Republic EZU, IEC950 certified.
Singapore PSB, SS337 certified
Poland PCBC Certified
Russia GOST Certified
Take Up Reel Safety Specifications
Constructed according to Information Technology Equipment (ITE) Safety Standard IEC950
Fixed,
Class I,
Plugable Type A,
Installation Category II,
Pollution Degree 2.
For indoor controlled office environments use.
Canada Canadian Standards Association “Certified” ITE, CSA C22.2 No.950
European Union 73/23/EEC Low Voltage Directive compliant. Meets EN 60950
Mexico DGN, NOM019-SCFI-1994 certified
Norway EN 60950, EMKO TSE(74)DK207/94 compliant.
USA Underwriters' Laboratories
UL 1950 Listed
Czech Republic EZU, IEC950 certified.
Poland PCBC certified
Russia GOST certified
Reference
Printer Specifications
13-9
Printing Area (= Media Size Minus Margins)
Media Size (and
Orientation of
Media)
Printing Area (Width x Height) by Orientation of
Drawing
inches millimeters
landscape portrait landscape portrait
ANSI media A
A
B
B
C
C
D
D
E
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
9.5 x 7.2
9.8 x 7.0
15.5 x 9.8
15.7 x 9.5
20.5 x 15.7
20.8 x 15.5
32.5 x 20.7
32.8 x 20.5
42.6 x 32.8
7.2 x 9.5
7.0 x 9.8
9.8 x 15.5
9.5 x 15.7
15.7 x 20.5
15.5 x 20.8
20.7 x 32.5
20.5 x 32.8
32.8 x 42.6
243 x 185
249 x 180
395 x 249
401 x 243
522 x 401
529 x 396
827 x 528
834 x 523
1082 x 834
185 x 243
180 x 249
249 x 395
243 x 401
401 x 522
396 x 529
528 x 827
523 x 834
834 x 1082
Architectural
media
A
A
B
B
C
C
D
D
E1
E
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(portrait)
10.5 x 7.8
10.8 x 7.6
16.5 x 10.8
16.8 x 10.5
22.6 x 16.8
22.8 x 16.5
34.5 x 22.8
34.8 x 22.6
40.5 x 28.8
46.5 x 34.8
7.8 x 10.5
7.6 x 10.8
10.8 x 16.5
10.5 x 16.8
16.8 x 22.6
16.5 x 22.8
22.8 x 34.5
22.6 x 34.8
28.8 x 40.5
34.8 x 46.5
268 x 119
275 x 193
421 x 275
427 x 269
574 x 427
580 x 421
878 x 580
884 x 574
1031 x 732
1183 x 884
199 x 268
193 x 275
275 x 421
269 x 427
427 x 574
421 x 580
580 x 878
574 x 884
732 x 1031
884 x 1183
ISO media A4
A4
A3
A3
A2
A2
A1
A1
A0
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
(landscape)
(portrait)
10.2 x 7.0
10.1 x 6.8
15.1 x 10.5
14.9 x 10.2
21.9 x 14.9
22.2 x 15.1
31.6 x 21.8
31.5 x 20.6
45.3 x 31.5
7.0 x 10.2
6.8 x 10.1
10.5 x 15.1
10.2 x 14.9
14.9 x 21.9
15.1 x 22.2
21.8 x 31.6
20.6 x 31.5
31.5 x 45.3
261 x 180
257 x 174
384 x 267
380 x 261
558 x 380
564 x 384
805 x 554
801 x 524
1153 x 801
180 x 261
174 x 257
267 x 384
261 x 380
580 x 558
384 x 564
554 x 805
524 x 801
801 x 1153
For margins, see page 5-12. This table is calculated using normal margins with imaging ink
Reference
Interface Specifications
13-10
Interface Specifications
Below are the parallel interface specifications.
For specifications of the HP JetDirect Print Server (Network Interface), see the
JetDirect Print Server documentation supplied with this printer. For specifications
of the Optional HP JetDirect Print Server (Network Interface), see the JetDirect
Print Server documentation supplied with the Print Server Interface or consult your
dealer.
Parallel (IEEE-1284 compatible/Centronics) Interface
The connector on the printer is 36-pin
female.
Most existing parallel cables support Bi-
Tronics communication, but for use with
this printer, the cable must meet the
specification in this table.
Pin Wire/Signal Name Source
1 Strobe computer
2 … 9 D0 … D7 (data
lines) both
10 Ack printer
11 Busy printer
12 PError printer
13 Select (SelectOut) printer
14 AutoFd computer
16 GND
19 … 30 GND
31 Init computer
32 Fault printer
36 SelectIn computer
Reference
Interface Cables
13-11
Interface Cables
The following cables are recommended for optimum performance and
electromagnetic compatibility:
Cables for Macintosh Computers
Interface type
(Computer) HP part number Cable length Connector type at
computer end of
cable
Serial (RS 422) Interface
(Apple Macintosh Plus, SE, II Series,
Classic, LC family, Quadra family,
PowerBook, PowerMac)
92215S 1.5 m (4.9 ft.) 8-pin male mini-
DIN
Cables for PCs
Interface type
(Computer) HP part number Cable length Connector type at
computer end of
cable
IEEE compatible/Centronics Interface
(All) C2951A 3.0 m (9.8 ft.) 25-pin male
Cables for Unix Systems
Interface type
(Computer) HP part number Cable length Connector type at
computer end of
cable
Parallel (IEEE compatible/Centronics)
Interface
(All)
C2951A 3.0 m (9.8 ft.) 25-pin male
Reference
Regulatory Notices
13-12
Regulatory Notices
To Obtain a Material Safety Data Sheet (MSDS)
You can obtain current Material Safety Data Sheets for the ink systems used in the
printer (HP part numbers for Imaging inks: C1806A [black], C1807A [cyan],
C1808A [magenta] and C1809A [yellow]) (HP part numbers for UV Pigmented
inks: C1892A [black], C1893A [cyan], C1894A [magenta] and C1895A [yellow])
by mailing a request to this address: Hewlett-Packard Customer Information
Center, 19310 Pruneridge Avenue, Dept. MSDS, Cupertino, CA 95014, U.S.A.
Sound
Geräuschemission
(Germany) LpA < 70 dB, am Arbeitsplatz, im Normalbetrieb, nach DIN 45635 T. 19.
Electro-Magnetic Compatibility (EMC)
FCC Statements
(U.S.A.) The U.S. Federal Communications Commission (in 47 cfr 15.105) has specified
that the following notices be brought to the attention of users of this product.
Product identification numbers:
This device complies with part 15 of the FCC rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful interference, and
(2) this device must accept any interference received, including interference that
may cause undesired operation.
Shielded cables
Use of a shielded parallel data cable is required to comply with the Class B limits of
Part 15 of the FCC Rules.
HP DesignJet 2000CP C4703A
HP DesignJet 2500CP C4704A
Take Up Reel C6246A
Reference
Regulatory Notices
13-13
CAUTION Pursuant to Part 15.21 of the FCC Rules, any changes or modifications to this
equipment not expressly approved by the Hewlett-Packard Company, may
cause harmful interference and void the FCC authorization to operate this
equipment.
NOTE:This equipment has been tested and found to comply with the limits for a
Class B digital device, pursuant to part 15 of the FCC Rules. These limits are
designed to provide reasonable protection against harmful interference in a
residential installation. This equipment generates, uses and can radiate radio
frequency energy and, if not installed and used in accordance with the instructions,
may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation. If this
equipment does cause harmful interference to radio or television reception, which
can be determined by turning the equipment off and on, the user is encouraged to try
and correct the interferences by one or more of the following measures:
Reorient the receiving antenna
Increase the separation between the equipment and the receiver
Connect the equipment into an outlet on a circuit different from that to which the
receiver is connected
Consult the dealer or an experienced radio/TV technician for help
The user may find useful the following booklet prepared by the FCC: “How to
Identify and Resolve Radio-TV Interference Problems”. This booklet is available
from the US Government Printing Office, Washington, DC 20402, Stock No. 004-
000-00345-4.
When connected to
LAN cables using
print server
accessories…
This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a commercial
environment. This equipment generates, uses and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause
harmful interference to radio communications. Operation of this equipment in a
residential area is likely to cause harmful interference in which case the user will be
required to correct the interference at their own expense.
Reference
Regulatory Notices
13-14
Normes de sécuri
(Canada) Le présent appareil numérique n'émet pas de bruits radioélectriques dépassant les
limites applicables aux appareils numériques de Classe B prescrites dans le
réglement sur le brouillage radioélectrique édicté par le Ministére des
Communications du Canada.
Connecté à un réseau par des accessoires de serveur, l’appareil n’émet pas de bruits
radioélectriques dépassant les limites applicables aux appareils numériques de
Classe A prescrites dans le réglement sur le brouillage radioélectrique édicté par le
Ministère des Communications du Canada.
DOC statement
(Canada) This digital apparatus does not exceed the Class B limits for radio noise emissions
from digital apparatus set out in the Radio Interference Regulations of the Canadian
Department of Communications.
When connected to LAN cables using print server accessories, this digital apparatus
does not exceed the Class A limits for radio noise emissions from digital apparatus
set out in the Radio Interference Regulations of the Canadian Department of
Communications.
Reference
Regulatory Notices
13-15
VCCI Class A and
class B (Japan)
Korean EMI
statement
Taiwanese EMI
statement
Tele-
communications
General Approval
(UK)
Telecommunications Statement
The HP DesignJet 2500CP and 2000CP printers, models C4703A and C4704A, are
approved under Approval Number NS/G/1234/5/100003 for indirect connection to
public telecommunication systems within the United Kingdom.
Address Hewlett-Packard Company
Manager of Corporate Product regulations
3000 Hanover Street
Palo Alto, CA 94304
415/857-1501
Reference
Declaration of Conformity
13-16
Declaration of Conformity
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Manufacturer’s Address:
Hewlett-Packard Española S.A.
Barcelona Division
Avenida Graells, 501
08190 Sant Cugat del Valles
HP DesignJet 2500CP and 2000CP Inkjet Printers
declares that the product
Product Name:
Model Number (s):
Product Accessory:
HP C4703A, HP C4704A
HP Jet Direct print servers (1), HP Take Up Reel
conforms to the following Product Specification:
Safety: IEC 950 (1991)+A1,A2, A3, A4/ EN 60950 (1992)+A1,A2,A3,A4
CSA C22.2 No 950 (1995)
UL 1950 (1995)
NOM-019-SCFI-1994
EMKO-TSE (74) DK 207/94
GB 4943 (1990)
EMC:
EN 50082-1 (1992)
IEC 801-2:1991/prEN 55024-2 (1992): 4KV CD, 8KV AD
IEC 801-3:1984/prEN 55024-3 (1991): 3V/m
IEC 801-4:1988/prEN 55024-4 (1993): 1KV Power Lines,
0.5KV Signal Lines
Supplementary Information:
FCC Part 15 - Class B/DOC-B/VCC1-2/RRL-A
AS/NZS 3548/BCIQ-A
The product herewith complies with the requirements of the Low-Voltage Directive 73/23/EEC and the
EMC Directive 89/336/EEC and carries the CE marking accordingly.
(1) Product exhibits class A operation when connected to LAN cables using print server accessories.
(2) The product was tested in a typical system with a Hewlett Packard Personal Computer and second
peripheral. An Apple Macintosh was used for Local Talk.
Sant Cugat del Valles (Barcelona),
July 31st 1998 Jordi Balderas,
Quality Engineering Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ - TRE,
Herrenberger Strasse 130, D-71034 Boeblingen, Germany (FAX: +49 7031 143143)
Barcelona, Spain
IEC 825-1 (1993)/EN 60825-1 (1994) Class 1
IEC 1000-3-3:1994/EN 61000-3-3 (1995)
CISPR 22:1993 / EN 55022 (1994): Class B (2)
EN 50081-1 (1992)
Reference
Declaration of Conformity
13-17
Declaration of Conformity
DECLARATION OF CONFORMITY
according to ISO/IEC Guide 22 and EN 45014
Manufacturer’s Name:
Manufacturer’s Address:
Hewlett-Packard Española S.A.
Barcelona Division
Avenida Graells, 501
08190 Sant Cugat del Valles
HP Take Up Reel
declares that the product
Product Name:
Model Number (s):
Product Accessory:
HP C4723-60020, HP C6246A
conforms to the following Product Specification:
Safety: IEC 950 (1991) + A1,A2,A3 / EN 60950 (1992) + A1,A2,A3(1)
CSA C22.2 No 950 (1995)
UL 1950 (1995)
NOM-019-SCFI-1994
EMKO-TSE (74) DK 207/94
GB 4943 (1990)
EMC:
CISPR 22:1993 / EN 55022 (1994): Class B (1)
EN 50082-1 (1992)
IEC 801-2:1991/prEN 55024-2 (1992): 4KV CD, 8KV AD
IEC 801-3:1984/prEN 55024-3 (1991): 3V/m
IEC 801-4:1988/prEN 55024-4 (1993): 1KV Power Lines,
0.5KV Signal Lines
Supplementary Information:
The product herewith complies with the requirements of the Low-Voltage Directive 73/23/EEC and the
EMC Directive 89/336/EEC and carries the CE marking accordingly.
(1) This product was tested in a typical system with a Hewlett Packard DesignJet series printer
Sant Cugat del Valles (Barcelona),
July 31st 1998
Jordi Balderas,
Quality Engineering Manager
European Contact: Your local Hewlett-Packard Sales and Service Office or Hewlett-Packard GmbH, Department HQ - TRE,
Herrenberger Strasse 130, D-71034 Boeblingen, Germany (FAX: +49 7031 143143)
Barcelona, Spain
IEC 1000-3-3:1994/EN 61000-3-3 (1995)
EN 50081-1 (1992)
FCC Part 15-Class B/Doc-B
AS/NZS 3548/BCIQ-A
Reference
Ordering Accessories
13-18
Ordering Accessories
Item HP Part Number
Cables See Page 13-11
Take Up Reel C6246A
Documentation
User’s Guide and Quick Reference Guide Chinese
English
French
German
Japanese
Italian
Korean
Portuguese
Spanish
Taiwanese
C4704-60300
C4704-60301
C4704-60305
C4704-60304
C4704-60308
C4704-60307
C4704-60302
C4704-60309
C4704-60306
C4704-60303
Software Application Notes (graphics packages) English
French
German
Italian
Spanish
C4704-90051
C4704-90055
C4704-90054
C4704-90057
C4704-90056
Hewlett-Packard Support Servicesa
a.This item is updated regularly. For details of the latest version available,
please contact the web page http://www.hp.com/go/designjet .
Multilingual C4699-90004
5965-2926b
b.This document is available in most European languages.
The HP-GL/2 and HP RTL Reference Guide English 5961-3526c
c.See page 13-20, HP-GL/2 and HP RTL Programming Information.
The Product Comparison Guide for HP-GL/2 and
HP RTL Peripherals English 5959-9734c
PJL Technical Reference Manual English 5021-0328
Reference
Ordering Accessories
13-19
To achieve the best performance from your printer, we recommend you only use
genuine Hewlett-Packard accessories and supplies, whose reliability and
performance have been thoroughly tested to give trouble-free performance. For
Example:
HP drivers are developed to support all the latest features and to optimize print
quality and your printers performance.
HP memory expansion modules are thoroughly tested to give you maximum
performance.
HP ink systems and media supplies are developed for optimal print quality.
Item HP Part Number
Driversa
a. This item is updated regularly. For details of the latest version available,
please contact the Hewlett Packard web page
http://www.hp.com or your HP dealer or sales representative.
Latest versions of the following were shipped with this printer:
HP DesignJet PostScript Driver for Power Macintosh and Macintosha
HP DesignJet PostScript Driver for Microsoft Windowsa
HP-GL/2 Windows Driver
HP DesignJet HPGL/2/RTL autocad drivers.
Media Supplies
See the Media Guide for the HP DesignJet CP Printersa
(The latest edition was shipped with this printer)
Memory Modules
All memory expansion modules are:
4, 8, 16, or 32-MB SIMM 72 pin x 32 EDO 60
nanoseconds.
4 MB
8 MB
16 MB
32 MB
C6229A
C6230A
C6231A
C6232A
Ink Systems HP DesignJet CP Ink System: Black
Cyan
Magenta
Yellow
C1806A
C1807A
C1808A
C1809A
HP DesignJet CP Ink System UV: Black
Cyan
Magenta
Yellow
C1892A
C1893A
C1894A
C1895A
HP DesignJet CP Ink System Storage Container C6236A
Spindle Assembly C3173A
Reference
Ordering Accessories
13-20
HP-GL/2 and HP RTL Programming Information
The HP-GL/2 and HP RTL Reference Guide provides complete explanations and
examples of the HP-GL/2 and HP RTL graphic and interfacing instructions. If you
are writing an HP-GL/2 or RTL driver for your printer, you will find this guide an
invaluable source of general instruction information. It is published by Addison-
Wesley Publishing Company and you can order it through most book stores (ISBN
0-201-31014-7).
For specific parameter information, refer to The Product Comparison Guide for HP
languages on HP Plotters and large format printers. which you can order through
your HP Sales office part number 5959-9734.
How to Order Supplies and Accessories
You can order supplies and accessories in any of the following ways:
Call your local authorized HP dealer.
Contact your local HP Sales and Support office.
Refer to the Hewlett-Packard Support/Services booklet that was supplied with
your printer.
Reference
www.designjet-online.hp.com
13-21
www.designjet-online.hp.com
Direct access to HP and the information you
want, when you need it. Register now!
HP DesignJet Online is a free, web-based "user club" exclusive to HP DesignJet
users. Having registered, the user has unrestricted access to a range of useful
services, the emphasis being on "useful", as this is definitely not a sales-oriented
site.
Communication from HP to users includes:
a quarterly newsletter focussing on usage tips, technical briefings and examples
of HP DesignJet applications around the world;
full information on worldwide HP Customer Care contacts;
an online HP DesignJet Diagnosis troubleshooting tool;
a calendar of HP DesignJet-related events and programs;
online access to training videos and selected user documents;
and immediate information on new products.
Communication from the users to HP includes:
feedback on HP DesignJet features;
automatic contact with HP Customer Care from the troubleshooting tool, for HP
to follow up;
and the chance to ask technical questions on large-format printing to industry
experts.
And finally, communication from user to user includes the chance to win prizes by
submitting HP DesignJet success stories, as well as a user-to-user discussion forum
where users can share best practices and ask for advice from their fellow
professionals.
HP DesignJet Online is available in English, German, French, Italian, Spanish and
Portuguese.
Reference
www.designjet-online.hp.com
13-22
Glossary
G-1
Glossary 14
ac
Alternating current.
ANSI size
An American standard media size; e.g. D, E
application
The software you use to create your drawings.
font. The black metal bar inside the printer, which
holds the media in place.
Centronics
A standard for the parallel interface between
computer and device.
clipping
Losing part of a drawing at the edges.
CMYK
Cyan, magenta, yellow and black. The colors of the
printer’s four inks, and also a standard color model.
core
Part of the Take up reel. The media is wound around
this while printing.
coated paper
Paper coated on one side for inkjet printing.
default
A value or condition that is assumed if no other value
or condition is specified.
device
An external item connected to the computer: printer,
plotter, tape drive, etc. Your HP DesignJet is a
device.
dpi
Dots per inch, a measure of print resolution.
driver
The software that controls the communication
between a computer and a device.
front panel
The control panel on the right of the printer.
front-panel menus
The structure of options in the front-panel display.
graphics language
A programming language telling a print device how
to output graphic data.
grayscale
Shades of gray to represent colors.
high-gloss photo
A glossy, opaque photographic paper.
Glossary
G-2
HP-GL/2
One of Hewlett-Packard’s standard graphics
languages for plotters and printers. Produces vector
data. Newer than HP-GL.
I/O Input/output
The transmission of data between a computer and a
device.
inked area
The smallest rectangle that contains all the content of
the drawing, while maintaining its relative
dimensions.
ISO size
An international standard media size; e.g. A1, A2,
etc.
JIS size
A Japanese standard media size.
LAN
Local area network.
long-axis printing
Printing a page whose X-axis (the axis vertical to the
printer as you look at it from the front) is longer than
a standard page size.
margin
The space around the page added by the printer to
separate one page from another and to avoid printing
right to the edge of the media.
matte
Not glossy.
media
The material, usually paper, onto which the printer
prints.
media weight
The media weight is designed to give the media path
a loop shape just before it is wound onto the Take Up
Core.
MIO Modular input/output
Refers to the printer’s network interface.
nesting
Placing two or more pages side-by-side on roll media
to avoid waste.
palette
A set of logical pens defined by color and width.
PJL
Printer Job Language. A programming language that
controls jobs going to a printer.
PML
Printer Management Language.
parallel interface
A type of interface between computer and device.
Generally faster than a serial interface.
PANTONE
The PANTONE MATCHING SYSTEM® is an
international standard for color communication in
the graphics art industry.
pen
Even though the plotter has no physical pens, the
lines it draws match the attributes of a pen.
platen
The exterior part of the printer on which the media
rests before going into the media-entry slot.
printing area
Page size minus margins.
Glossary
G-3
PostScript
A standard page-markup language, commonly used
by graphics and desktop publishing software
applications.
queueing
Placing each print received by the device into
memory for processing with other prints.
raster
A method for defining an image, in terms of dots
rather than lines. Raster data typically needs more
memory than vector data.
RGB
Red, green and blue. A standard color model.
RIP
Raster Image Processor.
RTL (Raster Transfer Language)
One of Hewlett-Packard’s standard graphics
languages for plotters and printers. Produces raster
data.
ROM SIMM
A physical module containing read-only data, that
can be installed in the back of the printer to provide
upgrades.
semi-gloss photo
A semi glossy, opaque photographic paper.
spindle
The rod which holds the roll of media.
Take Up Core
The Take Up Core is a plastic tube on the Take Up
Spindle. The media is wound onto this as it is
printed from the printer.
Take Up Reel
The assembly located underneath the printer which
reels in the printed media as it is printed, thus
enabling unattended printing.
X-axis
The vertical axis, as you look at the printer from the
front.
Y-axis
The horizontal axis, as you look at the printer from
the front.
Glossary
G-4
Index
I-1
Index 15
A
accessories and supplies
how to order 13-20
Accuracy 5-8
accuracy calibration 8-6
acoustic specifications 13-6
action keys 2-4
additional information,
configuration 11-26
adjusting page size 5-4
non-PostScript files 5-6
PostScript files 5-5
automatic cutting 5-14
B
banding 11-11
color misalignment 11-15
media advance problems 11-13
printhead problems 11-11
solving problems 11-11
test pattern 11-10
black and white prints 11-49
blank print 11-46
blurred lines 11-26
C
cables
interface 13-11
calibrating color output 9-3
calling HP 11-56
cancelling a page 7-2
changeable opaque vinyl, print
margins 5-14
changing ink systems 4-29
changing print mode 9-10
cleaning the printer 10-2
clear polyester film 3-8
clipped images 5-7
with rotation 5-18
clipped print 11-47
coated paper 3-8
color 11-6
color accuracy
troubleshooting 11-21
color alignment
troubleshooting 11-20
color and monochrome
switching between 6-11
color calibration
changing 2-17
color images
printing in monochrome 6-10
color inkjet paper 3-8
color misalignment
troubleshooting 11-15
color output
calibrating 9-3
color quality test 11-20
color variation
problems with 11-21
color variation test pattern 11-21
colors
internal palettes 6-3
compensating for badly cut media 3-
43
computer communication 11-45
configuration problems 11-24
configuration settings 11-24
contents of image 11-46
controlling image quality 9-1, 12-1
CP ink system 4-2
current configuration
printing 2-7
viewing 8-5
cutter problems 11-29
cutting a page
before drying Is complete 7-3
D
declaration of conformity 13-16
distorted prints 11-49
drying time
adjusting 3-46
changing 2-26
Drying time (with a Take Up Reel)
3-44
Drying time (without a Take Up
Reel) 3-46
E
Ecological Specifications 13-5
electro-magnetic compatibility
(EMC) 13-12
EMC specifications 13-7
empty print 11-46
environmental specifications 13-6
F
factory calibration
restoring 8-7
features, ink system 1-4
Index
I-2
fit to page 5-21
fonts print 2-12
front panel 2-2
action keys 2-4
display section 2-3
print mode keys 2-4
status lights 2-5
using 2-1
front-panel display
types of information 2-28
front-panel key problems 11-51
front-panel message problems 11-51
front-panel problems 11-51
front-panel settings
changing 8-5
G
getting support 11-56
graphics language
changing 8-8
graphics language and networks 8-9
H
handling ink 4-24
hardware interface test 11-4
heavy coated paper 3-8
heavyweight coated paper 3-8
heavyweight color inkjet paper 3-8
heavyweight inkjet paper 3-8
heavyweight matte paper 3-8
help 11-56
high-gloss paper 3-8
high-gloss photo 3-8
high-gloss photo paper 3-8
horizontal misalignment 11-20
How to perform the Media Test Print
9-8
HP Coated Paper 3-8
HP DesignJet CP ink
support media types for 3-4
HP Heavyweight Coated Paper 3-8
HP High-Gloss Photo Paper 3-8
HP RTL programming information
13-20
HP Semi-Gloss Photo Paper 3-8
HP support services 11-56
HP-GL/2 Configuration print 2-12
HP-GL/2 configuration print 8-3
HP-GL/2 palette 2-13
HP-GL/2 programming information
13-20
I
I/O time-out setting
changing 8-10
image content 11-46
image position 11-46
image quality
controlling 9-1, 12-1
problems 11-5
test 11-5
image quality print 2-12
analyzing 11-10
printing 11-8
test pattern 1 11-10
test pattern 2 11-10
test pattern 4 11-20
test pattern 5 11-21
using 11-8
image quality test 9-4
imaging film-backlit 3-8
imaging ink 1-4, 4-2, 4-4
inacurate prints 11-48
incorrect printing area 11-48
incorrect prints 11-50
incorrectly positioned media 11-28
ink bleeds 11-26
ink cartridges 4-3
removing and replacing 4-19
ink components 4-12, 11-6
ink emulation mode
selecting 9-2
ink level
monitoring 4-9
ink system 4-2, 4-12
ink cartridges 4-3
monitoring ink levels 4-9
printhead cleaner 4-3
printheads 4-3
removing and replacing 4-11
replacing 11-34
storing used 4-23
Ink System Error 11-31
ink system features 1-4
ink system problems 11-43
Ink system storage container 13-19
ink systems, mixing 4-12
ink, handling 4-24
inked area 5-3
interface cables 13-11
interface specifications 13-10
internal palettes 6-3
internal print
HP-GL/2 configuration 8-3
PostScript configuration 8-2
internal print files 11-50
internal prints
fonts print 2-12
HP-GL/2 palette 2-13
image quality 2-12
menu 2-13
PostScript configuration print 2-
12
PostScript demo print 2-12
service print 2-13
usage report 2-12
where to find 2-13
L
Laminates 3-5
lens cover
replacing 10-4
lens maintenance 10-3
loading a new roll 3-32
loading a sheet 3-39
which edge first 3-39
which side up 3-39
loading media problems 11-55
long-axis print 11-47
M
maintaining your printer 10-1
maintenance
lens 10-3
managing your prints 7-1
margins 5-3, 5-14
adjusting 5-12
automatic cutting 5-14
Index
I-3
material safety data sheet (MSDS)
13-12
matte paper 3-8
matte prints 11-5
Media
Installing a new roll 3-32
Laminating 3-5
Loading 3-13
Unloading 3-42
media 9-8
caring for 3-12
compensating for badly cut 3-43
incorrectly positioned 11-28
loading a new roll 3-32
misaligned 11-28
supported types 3-4
unused 3-12
media handling problems 11-28
media jam 11-44
media problems 11-24
handling 11-28
loading 11-28
roll 11-28
sheet 11-28
media test 9-7
Media Test Print 9-7
media test print 9-8
media types
3M Clear Imaging Media 3-8
coated paper 3-8
combinations with print quality
3-10
for HP DesignJet CP ink 3-4
heavy coated paper 3-8
high-gloss photo 3-8
HP Coated Paper 3-8
HP commercial names of 3-8
HP Heavyweight Coated Paper
3-8
HP High-Gloss Photo Paper 3-8
HP Semi-Gloss Photo Paper 3-8
imaging film-backlit 3-8
opaque vinyl 3-8, 3-12
physical characteristics 3-9
semi-gloss 3-8
supported 3-4
memory 1-7
memory problems 11-52
memory specifications 13-4
memory upgrades 8-11
menu graphics
description 2-15
menu print 2-13
printing 2-9
menu system
entering 2-8
navigating 2-14
navigation examples 2-16
merge 6-9
mirror image 11-48
mirror images
printing 5-19
misaligned media 11-28
miscellaneous problems 11-54
Missing Ink system 11-31
monitoring ink level 4-9
monochrome and color
switching between 6-11
N
navigation examples
changing color calibration
setting 2-17
changing drying time 2-26
menu system 2-16
nest problems 11-55
nesting 7-11
and automatic rotation 7-12
and margins 7-16
and page size 5-7
and rotation 7-16
choosing the method 7-14
if queueing off 7-14
pages qualifying for 7-13
pages which cannot be rotated
7-13
turning on or off 7-14
wait time 7-15
when used 7-13
nesting pages 7-11
network interface
changing settings 8-10
networks and graphics language 8-9
new printhead problems 11-34
non-endorsed media 9-10, 11-6
non-PostScript files
adjusting page size 5-6
normal printer use 10-6
O
Obtaining Optimum Refill 4-6
opaque vinyl 3-8, 3-12
ordering accessories 13-18
overlapping lines
changing treatment of 6-9
overlaying images 11-49
P
Page Accuracy 5-8
page format 5-2, 11-51
inked area 5-3
margins 5-3
page size 5-3
page size 5-3
adjusting 5-4
and clipped images 5-7
and nesting 5-7
palettes
changing colors 6-3
changing pen width 6-3
changing settings 6-7
colors available for 6-6
internal 6-3
selecting 6-4
viewing current settings 6-4
partial print 11-46
pausing 7-4
pen widths
changing 6-3
physical specifications 13-3
pigmented ink 4-2
position of image 11-46
PostrScript demo print 2-12
PostScript configuration print 2-12,
8-2
PostScript files
adjusting page size 5-5
Index
I-4
PostScript scaling 5-20
fit to page 5-21
power specifications 13-5
presentation 3-8
print appearance
controlling 6-2
print clipped 11-47
print margins using opaque vinyl 5-
14
print mode keys 2-4
print problems
diagnosis 11-7
print quality
changing 6-16
combinations with media types
3-10
settings 6-14
print resolution 1-5
print size 11-52
printer
cleaning 10-2
front view 1-9
maintaining 10-1
rear view 1-9
storing and moving 10-7
printer features 1-2
printer specifications 13-2
printer speed 11-54
printer usage
normal 10-6
printhead cleaner 4-24
printhead cleaners 4-3
removing and replacing 4-16
printheads 4-3, 11-7
aligning 9-5
checking 9-6
refilling 4-8, 9-5
refilling from front panel 4-8
removing and replacing 4-13
servicing 9-5
printing
current configuration 2-7
menu print 2-9
mirror images 5-19
monochrome 6-10
printing area 5-3
printing area specifications 13-9
prints
managing 7-1
problem solving 11-3
problems with replace ink system
11-34
problems, miscellaneous 11-54
programming information
HP RTL 13-20
HP-GL/2 13-20
PS scale option 5-20
Q
queue 7-5
deleting a job from 7-9
identifying a page in 7-8
making copies of a page in 7-10
page position in 7-8
printing a waiting file 7-7
prioritizing a job in 7-9
viewing the size of a page in 7-8
R
recalibrating the printer 8-6
refilling printheads 4-8
Refills 4-5
regulatory notices 13-12
removing ink systems 4-29
replace ink system 11-34
replace ink system problems 11-51
replacing lens cover 10-4
roll media problems 11-28
rotate 11-51
rotate print incorrect 11-48
rotating images 5-15
from front panel 5-15
interaction with software 5-17
non-PostScript files 5-18
PostScript files 5-17
with clipped images 5-18
S
safety specifications 13-8
scaling
fit to page 5-21
printed images 5-20
selecting
select media 9-8
semi-gloss paper 3-8
semi-gloss photo 3-8
semi-gloss photo paper 3-8
service print 2-13
sheet media problems 11-28
skew tolerance 11-28
adjusting 3-43
sleep mode 2-6
specifications 13-5
acoustic 13-6
duty cycle 13-4
EMC 13-7
environmental 13-6
functional 13-2
ink systems 13-2
interface 13-10
margins 13-3
media sizes 13-2
media types 13-2
memory 13-4
operational 13-6
parallel (Bi-Tronics/Centronics)
interface 13-10
physical 13-3
power 13-5
printer 13-2
printing area 13-9
programming languages
supported 13-3
resolution by print quality
setting 13-3
safety 13-8
storage 13-6
stacking media 3-12
standby mode 2-6
status lights 2-5
storage container 4-12
storing and moving your printer 10-7
storing ink 4-24
storing ink systems 4-24
storing used ink systems 4-23
supplies and accessories
how to order 13-20
Index
I-5
supported media types 3-4
switching between color and
monochrome 6-11
system error 11-52
T
Take Up Reel
Core changing 3-35
Loading 3-19
Media Weight 3-24
Panel 3-23
problems 11-53
Turning on the Take Up Reel 8-
12
Unloading 3-26
test media 9-8
test media selection 9-7
test print
custom media test print 9-8
test the printer 11-4
testing media 9-7
transport mode
selecting 10-7
troubleshooting
color accuracy 11-21
color alignment 11-20
color misalignment 11-15
color variation 11-21
communication problems 11-45
graining 11-5
ink system problems 11-43
loading media 11-28
matte color 11-5
media problems 11-28
rotation 11-48
unexpected color 11-6
U
unexpected color 11-6
unused media 3-12
upgrading memory 8-11
usage report print 2-12
UV pigmented ink 1-4, 4-4
HP DesignJet CP Ink System
UV 4-2
V
vertical misalignment 11-20
vinyl 3-8
W
warped lines 11-26
warped media 11-26
warranty statement 37
world wide warranty 37
Index
I-6
-33
Please Give Us Your Feedback
on the Quality of This Documentation
If mailing to the address
in the USA (see over), fill
out this sheet.
If mailing to the address in
Spain, fill out the other
sheet.
Alternatively, you can fax this
form to:
USA (1) 619 655 6640,
Attn: HP DesignJet Marketing
Dept. or
Spain (34) 93 582 2848,
Attn: Learning Products Dept.
Thank you
Name:
Job Title:
Organization:
Address:
Phone:
Please circle the appropriate score
Overall ease of use
Use of language
Use of graphics
3
3
3
Poor
1
1
1
2
2
2
4
4
4
Excellent
5
5
5
Please explain any low score:
Any other comments conerning the documentation accompanying this product:
C6240-90011
-34
Thank you
NO POSTAGE
NECESSARY
IF MAILED
IN THE
UNITED STATES
BUSINESS REPLY MAIL
FIRST CLASS MAIL PERMIT NO. 24343 SAN DIEGO, CA
POSTAGE WILL BE PAID BY ADDRESSEE
HP DesignJet Marketing Center
Hewlett-Packard Company
Building #7
16399 West Bernado Drive
San Diego, CA 92127
U.S.A.
Any comments?
Fold here and then staple or tape the ends together
-35
Please Give Us Your Feedback
on the Quality of This Documentation
If mailing to the address
in Spain (see over), fill
out this sheet.
If mailing to the address in
the USA, fill out the other
sheet.
Alternatively, you can fax this
form to:
USA (1) 619 655 6640,
Attn: HP DesignJet Marketing
Dept. or
Spain (34) 93 582 1400,
Attn: Learning Products Dept.
Thank you
Name:
Job Title:
Organization:
Address:
Phone:
Please circle the appropriate score
Overall ease of use
Use of language
Use of graphics
3
3
3
Poor
1
1
1
2
2
2
4
4
4
Excellent
5
5
5
Please explain any low score:
Any other comments conerning the documentation accompanying this product:
C6240-90011
-36
Hewlett-Packard Company
Barcelona Division
Attn: Learning Products Dept.
Avda. Graells, 501
08190 Sant Cugat del Vallès
Spain
Any comments?
Fold here and then staple or tape the ends together
1
3M MCS Warranty for Graphics Produced on HP
DesignJet CP Printers
Graphics made with 3M Changeable Opaque Imaging Media 8522CP, HP
DesignJet CP Ink System UV and 3M Luster Overlaminate 8519CP or 3M
Matte Overlaminate 8520CP, by 3M TIJ Graphics Certified Fabricators on
HP DesignJet CP printers and according to manufacturers recommendations,
are warranted for 12 months outdoors and 5 years indoors. These graphics are
covered against failure caused by ultraviolet light, moisture, temperature
extremes, pollution, and other elements. If a graphic fails to perform in
accordance with 3M product specifications within this time frame, 3M will
replace the materials at no charge. These remedies are exclusive. In no case
shall 3M be liable for any direct, indirect or consequential damages,
including any labor charges.
Only 3M TIJ Graphics Certified Fabricators are eligible to offer MCS
warranted graphics. In order to become certified, a fabricator must complete
the requirements as specified in the 3M Thermal InkJet Graphics Certified
Fabricators Starter Kit 8590CP.
See 3M product bulletins and the World Wide Warranty bulletin for details on
supported products, graphic constructions and warranty coverage.
Hewlett-Packard Limited Warranty Statement
HP Product Duration of Limited Warranty
Software: 90 Days
Ink Cartridges: 90 Days
Printheads: 90 Days
Printer and Related HP Hardware: 1 Year
A. Extent of Limited Warranty
1. Hewlett-Packard (HP) warrants to the end-user customer that the
HP products specified above will be free from defects in materials
and workmanship for the duration specified above, which duration
begins on the date of purchase by the customer.Customer is
responsible for maintaining proof of date of purchase.
2. For software products, HP’s limited warranty applies only to a
failure to execute programming instructions. HP does not warrant
that the operation of any product will be uninterrupted or error free.
3. HP’s limited warranty covers only those defects which arise as a
result of normal use of the product, and do not apply to any:
a. Improper or inadequate maintenance or modification;
b. Software, interfacing, media, parts, or supplies not provided
or supported by HP; or
c. Operation outside the product’s specifications.
4. For HP printer products, the use of a non-HP ink cartridge or a
refilled ink cartridge does not affect either the warranty to the
customer or any HP support contract with the customer. However, if
printer failure or damage is attributable to the use of a non-HP or
refilled ink cartridge, HP will charge its standard time and materials
charges to service the printer for the particular failure or damage.
5. If HP receives, during the applicable warranty period, notice of a
defect in any software, media, or ink cartridge product which is
covered by HP’s warranty, HP shall replace the defective product. If
HP receives, during the applicable warranty period, notice of a defect
in any hardware product which is covered by HP’s warranty, HP shall
either repair or replace the defective product, at HP’s option.
6. If HP is unable to repair or replace, as applicable, a defective
product which is covered by HP’s warranty, HP shall, within a
reasonable time after being notified of the defect, refund the purchase
price for the product.
7. HP shall have no obligation to repair, replace, or refund until the
customer returns the defective product to HP.
8. Any replacement product may be either new or like-new, provided
that it has functionality at least equal to that of the product being
replaced.
9. HP products may contain remanufactured parts or components
equivalent to new in performance or may have been subject to
incidental use.
10. HP’s limited warranty is valid in any country where the covered
HP product is distributed by HP except for the Middle-East, Africa,
Argentina, Brazil, Mexico, Venezuela, and France’s “Departements
D’Outre-Mer”; for those excepted areas, the warranty is valid only in
the country of purchase. Contracts for additional warranty services,
such as on-site service, may be available for any authorized HP
service facility where the listed HP product is distributed by HP or an
authorized importer.
B. Limitations of Warranty
1. TO THE EXTENT ALLOWED BY LOCAL LAW, NEITHER
HP NOR ITS THIRD PARTY SUPPLIERS MAKE ANY OTHER
WARRANTY OR CONDITION OF ANY KIND, WHETHER
EXPRESS OR IMPLIED, WITH RESPECT TO THE HP
PRODUCTS, AND SPECIFICALLY DISCLAIM THE IMPLIED
WARRANTIES OR CONDITIONS OF MERCHANTABILITY,
SATISFACTORY QUALITY, AND FITNESS FOR A
PARTICULAR PURPOSE.
C. Limitations of Liability
1. TO THE EXTENT ALLOWED BY LOCAL LAW, EXCEPT
FOR THE OBLIGATIONS SPECIFICALLY SET FORTH IN THIS
WARRANTY STATEMENT, IN NO EVENT SHALL HP OR ITS
THIRD PARTY SUPPLIERS BE LIABLE FOR DIRECT,
INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, WHETHER BASED ON CONTRACT, TORT, OR
ANY OTHER LEGAL THEORY AND WHETHER ADVISED OF
THE POSSIBILITY OF SUCH DAMAGES.
D. Local Law
1. To the extent allowed by local law, the remedies provided in this
Warrenty Statement are the customers sole and exclusive remedies.
2. This Warranty Statement gives the customer specific legal rights.
The customer may also have other rights which vary from state to
state in the United States, from province to province in Canada, and
from country to country elsewhere in the world.
3. To the extent that this Warranty Statement is inconsistent with
local law, this Warranty Statement shall be deemed modified to be
consistent with such local law. Under such local law, certain
disclaimers and limitations of this Warranty Statement may not apply
to the customer. For example, some states in the United States, as
well as some governments outside the United States (including
provinces in Canada), may:
a. Preclude the disclaimers and limitations in this Warranty
Statement from limiting the statutory rights of a consumer
(e.g. the United Kingdom).
b. Otherwise restrict the ability of a manufacturer to enforce
such disclaimers or limitations; or
c. Grant the customer additional warranty rights, specify the
duration of implied warranties which the manufacturer cannot
disclaim, or not allow limitations on the duration of implied
warranties.
4. FOR CONSUMER TRANSACTIONS IN AUSTRALIA AND
NEW ZEALAND, THE TERMS IN THIS WARRANTY
STATEMENT, EXCEPT TO THE EXTENT LAWFULLY
PERMITTED, DO NOT EXCLUDE, RESTRICT, OR MODIFY,
AND ARE IN ADDITION TO, THE MANDATORY STATUTORY
RIGHTS APPLICABLE TO THE SALE OF HP PRODUCTS TO
SUCH CUSTOMERS.
Revision: May 15th, 1998
About this edition
Edition dates are as follows:
First edition, July 1998
New editions are complete revisions of the manual. Change sheets,
which may be issued between editions, contain addi tional
information. The dates on the title page change only when a new
edition is published. Minor corrections that do not affect the function
of the product may be made at reprint without a change to the print
date.
Many product updates and fixes do not require manual changes and,
conversely, manual corrections may be done without accompanying
product changes. Therefore, do not expect a one to one
correspondence between product updates and manual revisions.
For support details, see the section “Getting Help” in chapter 11.
Manual Part Number:C4704-90241
English
Printed in Europe
This manual has been printed on chlorine-free paper

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