Halo Monitoring 1006 Gateway Transmitter User Manual HaloUserGuide Rev2

Halo Monitoring, Inc Gateway Transmitter HaloUserGuide Rev2

Contents

User manual 1

myHalo™ Monitoring
User Guide
November 2008
myHalo™ Monitoring User Guide 2
Warranty Information
Warranty 12 months from purchase.
Contact Information
Halo Monitoring, http://www.halomonitoring.com, phone: 888-333-halo (888-333-4256), or
email: support@halomonitoring.com.
Warnings and Disclaimers
If you have a pacemaker or other intravenous cardiac device, IT IS NOT RECOMMENDED
YOU USE THE HALO CHEST STRAP. Please consult a physician before using the product.
If you have a known skin allergy or if you suspect an allergic reaction from using the system,
please check the materials listed under Technical Specifications.
Regulatory Information
UL 1637 (Home Health Care Signaling Equipment)
UL 1635 (Digital Alarm Communicator System Units) Listed by ETL (Intertek)
Federal Communications Commission (FCC) Information Statement
The following FCC information applies to both the Chest Strap Transmitter FCC ID: WS91002
and the Home Gateway FCC ID: WS91005. The technician should verify operation during the
initial installation, however the user may need to take action if problems occur later.
This device complies with part 15 of the FCC Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful interference, and (2) this device must accept
any interference received, including interference that may cause undesired operation.
This equipment has been tested and found to comply with the limits for a Class B digital device,
pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection
against harmful interference in a residential installation. This equipment generates, uses and can
radiate radio frequency energy and, if not installed and used in accordance with the installation
instructions, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a particular installation.
If this equipment does cause harmful interference to radio or television reception (receiver),
which can be determined by turning the Home Gateway off and on, or if the Chest Strap is
suspected, by moving away from the receiver while wearing it, or moving it while charging the
battery.
The user or technician is encouraged to try to correct the interference by one or more of the
following measures:
•Reorient or relocate the receivers antenna.
•Increase the separation between the Halo device and receiver.
myHalo™ Monitoring User Guide 3
•Connect the Halo device into an outlet on a circuit different from that to which the receiver
is connected.
•Consult the Halo qualified technician or an experienced radio/TV technician for help.
myHalo™ Monitoring User Guide 4
Overview
Welcome to the myHalo™ Personal Monitoring and Alert System. This guide will provide you
with the information necessary for wearing and caring for your Halo monitor. It will also explain
how to access the Web portal and manage your account settings.
Wearing and caring for the Halo monitor requires only a few steps. These items are explained in
the following sections:
•Wearing your Halo Transmitter on page 5
•Charging the Battery on page 6
•Frequently Asked Questions on page 7
Accessing the Web portal is quite simple and managing the account settings (once you are logged
in) requires knowledge of just a few details. Web portal access is explained in the following
sections:
•Logging Into the System on page 8
•Understanding the Main Page on page 8
•Managing Account Settings on page 12
•Viewing Events on page 19
Additional Requirements for Installation of the Halo System
The user requires:
•A broadband Internet connection for the Home Gateway (Cable or DSL).
•A standard phone line connection for the Home Gateway as a backup to the Internet con-
nection. If the Internet is provided through a DSL, a DSL filter (usually supplied by the
Internet service provider) will need to be placed on the phone line connecting to the Home
Gateway.
The caregiver requires a computer with:
•An internet connection
•Internet Explorer 7 or Mozilla Firefox
•Adobe Flash Player 9.0.124 or later
Optional: A cellular phone with text messaging support.
myHalo™ Monitoring User Guide 5
Wearing your Halo Transmitter
Step 1
Remove the strap and transmitter from the box. Loosen the strap and snap it to the transmitter on
one side. Be sure to match the strap’s LEFT side to the transmitter’s left (L) side. Carefully align
the snaps and press firmly to connect. See Figure 1.
Figure 1. Connecting the Strap to the Transmitter
Step 2
Under your clothing, wrap the strap around your upper torso and connect the strap’s RIGHT side
to the transmitter’s right (R) side. Make sure the Halo emblem is right-side-up and appears as
shown in Figure 2. The silver button sensor on the back of the transmitter should be touching your
skin.
Figure 2. Proper Fitting of the Transmitter
Match the strap’s LEFT side... ...with the transmitter’s left (L) side.
Note proper location of Halo emblem.
myHalo™ Monitoring User Guide 6
Step 3
Adjust the strap to fit properly. Follow these simple guidelines and refer to Figure 2 on page 5 for
optimum transmitter performance:
•Wear the strap on your upper abdomen, no more than two inches below your sternum.
•When the strap is tight enough, you should be able to fit two fingers between the strap and
your skin; however, the strap should not be so tight that it is uncomfortable, nor so loose
that it slips down as you walk.
•Wear the strap daily. We recommend that you wear the strap continuously and only
remove it when charging.
CAUTION! Although the transmitter is water resistant, it cannot be submerged in water.
Do not wear the device in a pool or bathtub. Showering while wearing the device is fine.
Charging the Battery
Keep the transmitter charged. It is recommended that you charge the transmitter once a day.
Step 1
Remove the strap by disconnecting one of the snaps.
Step 2
Open the battery charge port by pulling on the plastic plug. Insert the charger plug into the charge
port. Connect the other end to your electrical outlet as shown in Figure 3.
Step 3
Remove from the charger after 1-1.5 hours or when the battery is fully charged. Close the battery
plug (to ensure the device remains water tight) and put the strap back on your body.
Figure 3. Charging the Battery
myHalo™ Monitoring User Guide 7
Frequently Asked Questions
Q: How do I know when my battery needs charging?
A: Daily charging is recommended. The BATT indicator on your home gateway turns red when
the battery becomes extremely low. You can also monitor the battery charge level by logging in to
the web portal at www.myhalomonitor.com.
Q: I want to remove the strap for a period of time. Is that okay?
A: Yes, but the Halo system provides the greatest protection when the transmitter is being worn.
For that reason, we recommend that you wear it as much as possible. The strap can be removed
for short periods of time. If you forget to replace the strap, a notification reminder is sent to your
caregiver.
Q: What happens if I push the grey button?
A: While the Halo transmitter is designed to provide automatic emergency response with no
action on your part, there may be times when you feel the need to call for help. The square button
in the center of your Halo strap is for your peace-of-mind and to be used in emergencies. When
you are wearing the transmitter, it should be easy to find the button — even through clothing. If
you press the button, one of our operators will attempt to call you at home and/or your designated
caregiver(s).
Q: How do I know my Halo system is working?
A: If you see a green WAN light and a green PAN light on your home gateway, then everything is
working properly. Your home gateway device is also in constant communication with our central
monitoring system, so we can detect any issue quickly. If we detect that your device is not
working for any reason, we will notify your caregiver so the problem can be resolved quickly.
Q: How do I clean my strap and transmitter?
A: When needed, launder the strap on a gentle cycle and line dry. Be sure to remove the
transmitter before washing the strap! Wipe the transmitter with a clean, slightly damp cloth.
Q: How do I contact Technical Support?
A: You can contact Halo Monitoring online at http://www.halomonitoring.com,
phone: 888-333-halo (888-333-4256), or email: support@halomonitoring.com.
myHalo™ Monitoring User Guide 8
Navigating the Web Portal
Monitoring your loved one from the web portal is easy. Becoming familiar with a few web pages
provides you with the necessary tools for successfully using the system. This section explains
navigating and using the different areas of the web portal.
Logging Into the System
Launch your chosen web browser (i.e., Internet Explorer, Firefox, etc.) and enter the web address
http://www.myhalomonitor.com. Log in with your user id and password as shown in Figure 4.
The user id and password should have been provided to you during the installation process. We
recommend changing your password during your first session. You are prompted to do this the
first time you log in.
Figure 4. Web Portal Log In Page
Understanding the Main Page
The main page is displayed each time you log into the web portal. This page has two general areas
that provide you with the information being gathered by the Halo Monitor. The two areas are the
Chart and the Dashboard. These two areas are shown in Figure 5 on page 9 and explained in
Using the Chart on page 9 and Using the Dashboard on page 11.
Enter your username
and password.
Click to log in.
myHalo™ Monitoring User Guide 9
Figure 5. Web Portal Main Page
Using the Chart
The Chart is displayed in the left portion of the Main page. This area of the Main page consists of
two graphs. The top graph displays the user’s heart rate, variability, and skin temperature. Each of
Indicates user logged
into the system.
Access to navigation
menus through a
drop-down list.
Indicates the Halo
user being monitored.
Chart Area Dashboard
myHalo™ Monitoring User Guide 10
these items can be hidden from view by deselecting the checkbox. The bottom graph toggles
between the number of steps they have taken or their activity level. Activity information is also
summarized in the pie chart in the lower right corner indicating either resting or not resting. The
user must be horizontal for the system to register them as resting. You can switch between steps
and activity by selecting the radio button in front of the appropriate item to display. Specific
details are displayed on the chart at any point in time by hovering the mouse arrow over an area
on the chart.
Figure 6. The Chart
The time interval shown in the chart can be altered by clicking and dragging either side of the
slide bar at the bottom of the chart. The date and time displays in the boxes provided on either side
of the slide bar. Hot buttons are provided to quickly change the time period shown as
30 minutes, Today, Week, or Month.
Select or deselect
statistics to display
in the top chart.
View Halo user
vital data in the
top chart.
Move both of the
slider controls to
change the chart
time interval.
Use hot buttons to
quickly change the
chart time interval.
View Halo user
activity data in
the bottom chart. Toggle between
steps or activity
to display in the
bottom chart.
myHalo™ Monitoring User Guide 11
Using the Dashboard
The second general area of the Main page is the Dashboard. This area indicates the current status
of the strap, the battery level remaining in the monitor, the last time the information was updated,
as well as the current skin temperature and heart rate. See Figure 7 for more details.
The Dashboard also lists the ten most recent events. These events can range from the strap being
fastened, to a user falling. More details can be viewed for any of the events by clicking on its
hyperlink. These events are explained in greater detail in the section Viewing Events on page 19.
Figure 7. Dashboard
Lists 10 most
recent events.
Icon indicates chest
strap status.
See Table 1 below.
Icon and
percentage indicate
amount of battery
charge remaining.
Indicates
current skin
temperature.
Indicates
current
heartrate.
Indicates last time
the information
was updated.
myHalo™ Monitoring User Guide 12
Managing Account Settings
Several caregiver accounts can be created to monitor the user. To access this portion of the Web
portal, use the My Links selection from the menu bar at the top of the page shown in Figure 8.
Select Caregivers from the drop-down list. This will open the Account Settings page shown in
Figure 9 on page 13. The following topics are some of the tasks that can be performed from this
portion of the Web portal:
•Creating a new account on page 13
•Changing the order in which the caregivers are notified on page 14
•Changing a caregiver’s status on page 14
•Editing your profile on page 15
•Changing your password on page 16
•Setting Alert Notification on page 17
Table 1. Status Icons Descriptions
Icon Description
In Range. The user is in range of the
gateway and the strap is fastened.
Unhooked. The strap is not fastened.
Device Unavailable. The transmitter is
out of range or the battery is dead.
Offline. The gateway is offline.
myHalo™ Monitoring User Guide 13
Figure 8. Using My Links
Creating a new account
1. Select the User from the top left portion of the page.
2. Select Add Caregiver from the bottom right portion of the page (as shown in Figure 9 on
page 13). This will open a dialog box.
3. Enter the email address for the new caregiver and select Next (as shown in Figure 10). An
email will be sent to the user for them to activate their account.
Figure 9. Creating a New Caregiver Account
Select the Caregivers from
My Links to navigate to the
Account Settings page.
Select to add a
new caregiver.
myHalo™ Monitoring User Guide 14
Figure 10. Adding a New Account
Once the user has activated their account, they can set up their preferred method (or methods) for
being contacted. This can be one, two, or all three of the following: phone call, email, or text
message. Select the icon under each heading to activate it. A green icon indicates that the
notification type is enabled. Be sure to check the Edit Info page to make sure the phone numbers
and email addresses are correctly entered. Refer to Setting Alert Notification on page 17 to select
which types of events notify the caregiver.
Changing the order in which the caregivers are notified
The order in which the caregivers are displayed is the order in which they are contacted when an
event occurs. Once the new caregiver has been added, you can change their order by clicking and
dragging the user box either above or below another user on the page. (See Figure 11 on page 15.)
Changing a caregiver’s status
At any time after the caregivers have been set up, you can return to the Account Settings page to
change the caregiver’s status. This status indicates whether a caregiver will be unavailable to
receive notification such as when on vacation or away for a period of time. Select Active to
activate the caregiver to receive notifications. Select Away to temporarily disable notification for
this caregiver. (See Figure 11 below.)
myHalo™ Monitoring User Guide 15
Figure 11. Modifying Caregiver Accounts
Editing your profile
Your profile information contains your name, email address, phone number, and other details used
by the system to notify you. This information can be changed at any time by selecting My Profile
from the My Links menu shown in Figure 12. Enter the new information and select Update to
save the changes (see Figure 13 on page 16).
Figure 12. Accessing My Profile from My Links Menu
Select the Halo
User whose
caregivers you
want to manage.
Select to edit the
account information.
Enable the notification type
by clicking the icon. It will
turn green when active.
Change the caregiver’s
status by selecting Active
or Away. The enabled
status will appear green.
myHalo™ Monitoring User Guide 16
Figure 13. Editing Your Profile
Changing your password
Your password can be changed from the My Profile section of the Web portal. Select My Profile
from the My Links menu shown in Figure 10. Select Change Password at the top of the My
Profile dialog box (shown in Figure 13). Enter your current password, the new password, confirm
the new password by entering it a second time, and then select Update to save.
myHalo™ Monitoring User Guide 17
Setting Alert Notification
There are a number of alert types that can be sent to you as a caregiver, either by a phone call,
email, or text message. Change the alert notifications through the Account Settings page shown
in Figure 14. Select More from the caregiver’s account settings to open the Alert Notification
page shown in Figure 15 on page 18.
Figure 14. Changing Alert Notification for Caregiver Accounts
Scroll through the list of alerts and select any of the three methods for notification: phone call,
email, or text message. By clicking on the icon for the notification type, the icon changes to green,
indicating it is enabled for the alert type. You do not have to select a notification method for all of
the alert types. The icons in Table 2 on page 18 represent each of the methods for notification.
Select to change the
alert notification.
myHalo™ Monitoring User Guide 18
Figure 15. Setting the Alert Notifications
Table 2. Methods for Alert Notification
Icon Description
Enables phone call notification.
Enables email notification.
Enables text messaging.
To enable a notification method, select the icon
representing it. A green icon indicates it is enabled. It is
not required that you select a method for all alert types.
myHalo™ Monitoring User Guide 19
Viewing Events
Events are activities that are logged by the Halo System and can range from normal events (like
fastening the strap) to severe events (such as the user falling). Each event is logged by the system
and viewed on the Events page. Access to the Events page is available from the events listing in
the Dashboard on the Main page (shown in Figure 16).
Figure 16. Accessing the Event Page
When viewing the events listed on the Events page, the most current event appears at the top of
the list. Additional events can be viewed by scrolling to the bottom of the page and using the
navigation arrows to continue through the additional pages.
NOTE: Events can also be accessed from the My Links menu in the upper right corner.
Select “View All” to
access the Events
page.
myHalo™ Monitoring User Guide 20
Figure 17. Viewing Events
Event information includes the date and time the event occurred, the type of event, and a
description of what happened. It also indicates the Halo user’s heartrate, skin temperature, and
body position at the time of the event. There are three event categories: Severe - indicated in red;
Caution - indicated in yellow; and Normal - indicated in green.
Use the navigation buttons
to view events listed on
additional pages.
myHalo™ Monitoring User Guide 21
Appendix A Specifications
This appendix provides standard specifications for the myHalo Monitoring System including the
strap worn by the user.
Intended Use
The intended use of this device is a home health care personal monitoring and alert system for
seniors and their caregivers. The accelerometer is used to sense rapid change in direction such as
a fall.
Technical
Power Output: 1mW max
Operating Frequency: 2400 - 2483.5 MHz
Operating Channel: 11
Operation Mode: DSSS (Direct Sequence Spread Spectrum)
Data Rate: 250kbs max burst
Temperature Range: 32o to 120o F
Accuracy of heart rate monitor: ± 4 bpm, under steady state conditions
Physical Properties
Chest Strap
Battery type: Factory installed Lithium Polymer (not user accessible)
Battery life rating: xxxx1 year
Material
Case: Lexan (polycarbonate plastic)
Skin Temperature Sensor: Copper with trivalent Chrome finish
Strap material: [Polar wording] Polyurethane, Fabric: Nylon
46 %, polyester 32%, natural rubber (latex) 22%
myHalo™ Monitoring User Guide 22
Appendix B: Indicators
The Home Gateway has multiple LED indicators on the front (see Figure 18) that provide
information about its current state. These indicators are LEDs that illuminate in various colors,
depending on the status. Refer to Table 3 for a description of each indicator and color.
Figure 18. Home Gateway Front Panel
Table 3. Indicators and Switches
Indicator Description
Power Solid Green - The Home Gateway is powered on.
Status Flashing Green once per second - Normal conditions.
WAN Solid Green - The Home Gateway has established a connection
with the health server.
Solid Red - There is a problem with the connection.
PAN Solid Green - The Home Gateway has established a connection
with the Chest Strap Transmitter.
Solid Red - There is a problem with the connection.
BATT Solid Green - The battery level is above 50%.
Solid Amber - The battery level is between 25% and 50%.
Solid Red - The battery level is below 25% and needs charging.
A flashing BATT LED indicates that the chest strap is plugged in
and the battery is being charged.
ALARM Flashing Red - An alarm condition is detected. To disable the
alarm, press the RESET button on the Gateway's front panel.

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