Ingenico ISC480CLINT Payment Terminal User Manual Manual

INGENICO Payment Terminal Manual

Manual.pdf

Ingenico – 28-32 Boulevard de Grenelle 75015 Paris Tél. + 33 (0)1 58 01 80 00- Fax +33 (0)1 58 01 91 35  Ingenico – 28-32 Boulevard de Grenelle 75015 Paris Tél. + 33 (0)1 58 01 80 00- Fax +33 (0)1 58 01 91 35                                              90000xxxx R11 000 01                                           - Consult the dealer or an experienced radio/TV technician for help CAUTION: This equipment may not be modified, altered, or changed in any way without signed written permission from Ingenico. Unauthorized modification may void the equipment authorization from the FCC and will void the Ingenico warranty. ANTENNA REQUIREMENT 47 CFR Section 15.203 This device ISC480 INT complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:  (1)  This  device  may  not  cause  harmful interference,  and  (2)  this  device  must  accept  any interference  received,  including  interference  that may cause undesired operation. WARNING TO USERS IN THE CANADA: This  device  complies  with  Industry  Canada  licence-exempt RSS standard(s). Operation is subject to the following  two  conditions:  (1)  this  device  may  not cause  interference,  and  (2)  this  device  must  accept any  interference,  including  interference  that  may cause  undesired  operation  of  the  device. Under  Industry  Canada  regulations,  this  radio transmitter may only operate using an antenna of a type and maximum (or lesser) gain approved for the transmitter by Industry Canada.  To  reduce  potential  radio  interference  to  other users,  the  antenna  type  and  its  gain  should  be  so chosen  that  the  equivalent  isotropically  radiated power (e.i.r.p.) is  not more than  that  necessary  for successful communication   SAFETY    CAUTION:  risk  of  explosion  if  the  battery  is replaced  by  an  incorrect  type.  Dispose  of  used battery according to the instructions Connection of headset   on audio output jack:  An excessive acoustic pressure of headset can involve deafness!    Only use the power supply AC/DC provided with iSC480  INT  (8VDC  3A)  or  the  power  provided  by  a cash  register  (16  Watt  min,  8V  min)  limited  power source (LPS). Remove the power jack to power off the terminal. Authorized power supply units :   DELTA ELECTRONICS PUBLIC Co. Ltd TADP-24AB C        ISC480 INT  Security of your terminal Your  device  fulfils  current  applicable  PCI  PTS  security requirements. Upon  receipt  of  your  terminal  you  should  check  for  signs  of tampering  of  the  equipment.  It  is  strongly  advised  that  these checks are performed regularly after receipt. You should check, for example: that the keypad is firmly in place; that there is no evidence  of  unusual  wires  that  have  been  connected  to  any ports on your  terminal  or  associated  equipment, the chip card reader  or  any  other  part  of  your  terminal.  Such  checks  would provide  warning  of  any  unauthorised  modifications  to  your terminal, and other suspicious behaviour of individuals that have access  to  your  terminal. Your  terminal  detects  any  “tampered state”.  In  this  state  the  terminal  will  repeatedly  flash  the message” Alert Irruption!” and further use of the terminal will not be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately. You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy. The terminal must never be put in or left at a location where it could be stolen or replaced by another device. CAUTION Positioning of the ISC480 INT on check stand must be in such a way to make cardholder PIN (Personal Identification Number) spying infeasible. Alternatively, the optional privacy shield should be installed as described in the dedicated section. NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code.   WARNING TO USERS IN THE UNITED STATES Federal Communication Commission Interference Statement 47 CFR Section 15.105(b) This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one of the following measures: - Reorient or relocate the receiving antenna. - Increase the separation between the equipment and receiver. - Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  NO UNAUTHORIZED MODIFICATIONS 47 CFR Section 15.21     *296106*439* I n s t a l l a t i o n  G u i d e   DC
Ingenico – 28-32 Boulevard de Grenelle 75015 Paris Tél. + 33 (0)1 58 01 80 00- Fax +33 (0)1 58 01 91 35  Ingenico – 28-32 Boulevard de Grenelle 75015 Paris Tél. + 33 (0)1 58 01 80 00- Fax +33 (0)1 58 01 91 35                                              90000xxxx R11 000 01  Power & Cable connections                                                                         Stylus Pen Connection                      Take care to ensure that the card is inserted in the correct manner, chip facing up (direction is marked on terminal).   Smart Card Reader (SCR) Swiping a Magnetic Stripe Card    Take care to ensure that the card is inserted in the correct manner (direction is marked on terminal). Slide the card from the rear to the front in a continuous motion for best results Carefully  inspect  the  shipping  carton  and  its  contents  for  shipping  damage.  If  the  device  is  damaged,  file  a  claim immediately with the shipping company and notify Ingenico.   You should have :                                                            Save the carton and packing material for repackaging or moving the device in the future. Connect the cable to the  HOST port before connecting the device to power.                        Insert the stylus connector into the ISC480 INT stylus port  at the rear of the ISC480 INT.                                    Place the stylus into the cradle on the left hand-side of the ISC480 INT device.    1   2   3   iSC480 INT device Stylus This guide Terminal Location The  ISC480  INT  device  may  be  mounted  on  a  flat surface, wall, or customer stand (recommended).  Installing the privacy shield (option)   Do  not  place  the  ISC480  INT  device  on  a  PC monitor,  adjacent  to  an  electronically  active  security tag  deactivation  system,  or  near  other  sources  of magnetic fields. The ISC480 INT device must be at least 12 inches away from an electronically active type of security tag deactivation pad. There are two types of security tag deactivation systems:  An electronically active system sends out a powerful and potentially disruptive signal to deactivate the security tag. If the ISC480 INT device is placed too close to the system’s pad, or placed above the pad, the signature capture files may be corrupted.  A passive system is a permanent magnet type that does not send out a signal. This type does not affect the iSC480 INT device. The device is designed to operate in the following environment:  Operating temperature of 5°C to 45°C   Operating  humidity  of  10%  to  85%  RH  non-condensing The terminal is intended for internal use only.  More Information For more information on cleaning, troubleshooting, operating the device, features, specifications, accessories, the system menu, security, and downloading see the Ingenico iSC480 INT User Guide.     Troubleshooting Magnetic Card Reader Does Not Work Properly 1. When sliding the card through the reader, make sure that the magnetic stripe on the card is facing the ISC480 INT display screen (see Swiping a Magnetic Stripe Card). 2. Swipe the card at a faster or middle steady speed. 3. Inspect the magnetic stripe on the card to make sure it is not scratched or badly worn. 4. security tag deactivation system could disturb the magnetic card reader  5. To determine if the problem is with the card: a. If your host device has a magnetic stripe reader, try swiping the card there. b. If you have another working ISC480 INT device, try swiping the card there.  Device is not working 1. Make sure that the ISC480 INT connector is fully inserted into the back of the device. 2. Restart the device. 3. If you have another working ISC480 INT device, swap the devices to determine if the problem is with the device, cable, POS, or power supply. 4. If the ISC480 INT device is directly connected to a host, reset the host by turning it off and back on again.  Changes or modifications to this device not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment.   Any liquid spill under the custom cover must be removed right away.    The main port at the back must not be used to connect a standard video HDMI cable. Only connect cables provided by Ingenico.  The box may also include the following items depending on your configuration working:  Cable (specific to your connectivity requirements)  AC/DC 8VDC Power supply unit Equipment check list             Turn the terminal. There is one port on the back for power and communication. Connect the cable on the terminal. Connect the other end to the power supply unit. Connect the power supply unit to the mains by the wall receptacle.    Two ports at the rear side: - Mini HDMI - USB host The ISC480 INT device’s magnetic stripe reader reads debit, credit, and all standard magnetic stripe cards. Bring the card firmly up to the active zone above the display  (at about 1cm). Keep the card  close to the Reader during the transaction.  Signature Handling      The signature area displays on the screen for transactions requiring a customer signature.  Use the electronic stylus attached to the device.         Contactless Reader  The iSC480 INT can capture an electronic image of a customer's signature for transactions that require a signature and transmit to a host system.

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