Ingenico IWL2XX3GCL 3G and Contactless Point of Sales terminal User Manual user guide IWL2XX 3G

INGENICO 3G and Contactless Point of Sales terminal user guide IWL2XX 3G

User Guide

 INGENICO – 192 avenu e Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE Tél. 33(0)1 46 25 82 00  - Fax 33 (0)1 47 72 56 95 www.ingenico.com   iWL2xx Wireless Series             U s e r   G u i d e   iWL2xx Wireless Series  •    2/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved Contents 1. Introduction __________________________________________________ 4 2. Presentation__________________________________________________ 5 2.1. Content of the box ____________________________________________________ 5 2.1.1.  Terminal _______________________________________________________________ 5 2.1.2. Base ( optional ) ______ ____________ ________________________ ____________ ____ 5 2.2. Overview of the iWL2XX________________________________________________ 6 2.3. Keyboard details and functionality _______________________________________ 7 3. Use of the terminal ____________________________________________ 7 3.1. Adjusting contrast (B&W display only) ____________________________________ 7 3.2. Switching off the terminal ______________________________________________ 8 3.3. Reading cards ________________________________________________________ 8 3.4. Installing the terminal on the base _______________________________________ 9 4. Installation __________________________________________________ 10 4.1. Recommendations ___________________________________________________ 10 4.2. Termin al connections _________________________________________________ 10 4.3. Installing Modules_____________________________________________________11 4.3.1.  SAM1/SAM2/SIM _____ ____________ ____________ ____________ ____________ ___ 11 4.3.2.  MicroSD Memory Card_ ________________________ ____________ ____________ ___ 11 4.4. Paper roll ___________________________________________________________ 13 4.4.1. Mains characteristics of INGENICO paper roll_________ ____________ ____________ ___ 13 4.4.2. Installing paper roll____ ____________ ____________ ____________ ____________ ___ 14 4.5. Battery_____________________________________________________________ 15 4.5.1. Main characteristics ___ ____________ ____________ ____________ ____________ ___ 15 4.5.2. Installing the battery __ ____________ ____________ ____________ ____________ ___ 15 4.5.3. Charging the battery___ ________________________ ____________ ____________ ___ 16 4.5.4. Changing the battery __ ____________ ________________________ ____________ ___ 17 5. Base________________________________________________________ 18 5.1.1. Base rear connections _ ____________ ____________ ____________ ____________ ___ 18
 iWL2xx Wireless Series  •    3/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved 5.1.2. Base downside connections _____________________ ____________ _______________ 19 5.1.3. Fasten your base on desk ___________ ________________________ ____________ ___ 20 6. Recommendations____________________________________________ 21 6.1. Safety______________________________________________________________ 21 6.2. Security of your terminal ______________________________________________ 22 6.3. Telephone call _______________________________________________________ 22 7. Standards ___________________________________________________ 23 8. Troubleshooting _____________________________________________ 29 9. Annex ______________________________________________________ 30   iWL2xx Wireless Series  •    4/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved 1. Introduction We hope  that  you  will be  fully satisfied  with  your new  terminal  iWL2XX.  This  terminal   is available in different models. Please select by yourself in this docu mentation  items related to your model.  Read th is guide to understand and make the best use of your terminal. It presents you the necessary information about use, installation, maintenance, safety and security recommendations.   WARRAN TY / SECURITY Use  only  the  power  supply  included  with  the  product  to  ensure  best  performan ce  and safety. Maintenance should only be provided by Ingenico authorized technician. Failure to comply with these instructions will void the manufacturer’s responsibility.      This symbol indicates an important Warning.    This symbol indicates a piece of advice.
 iWL2xx Wireless Series  •    5/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  2. Presentation 2.1. Content of the box  2.1.1.  Terminal          2.1.2. Base ( optional )              WARNING The power supply unit  provided with your equipment is  specially designed for Ingenico terminals. Do not use any other power supply. The use of a power supply with apparently similar voltage/current characteristics may  damage your terminal.  ADVICE Keep the packaging. It must be re-used when ever the terminal is shipped.    IWL2XX terminal unit equipped  with a paper roll Base  A power supply unit that connect the base to the mains network  A battery pack disconnected A telephone cable  (with base modem) Power supply unit (PSU) (charging  from  the  micro-USB port of the terminal )  When the terminal is delivered with  a  base,  this  PSU  is replaced by a base PSU A user’s guide  iWL2xx Wireless Series  •    6/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved 2.2. Overview of the iWL2XX                                    Base  Weight  About 150g Dimensions (L x w x h)  140,7x87,7x45 mm  Power supply unit Weight  About 100g   2pole sockets  1A (traveller power supply) or 1 A (base power supply) Power supply units are specially fitted for INGENICO terminals. Weight  (without    paper roll nor battery)  290g for the R25 model and 310g for the R40 model Dimensions (L x w x h)  150x76x44mmfor the R25 model and 164,5x76x53,5mm for the R40 model  Mains network  100-240VAC / 50-60 Hz - Class II equipment Connections on terminal  Micro USB AB serial link Backlit keyboard Smart card reader Easy loading printer Large graphic display  Magnetic card reader Compartment where are located :  • the battery pack  • the  SAM1/SAM2/SIM connector • the module microSD • the 2nd Smart card reader Terminal unit External links  External links  Base unit
 iWL2xx Wireless Series  •    7/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved 2.3. Keyboard details and functionality  Some keys can have oth er functions according to the applications that are in the terminal.                        3. Use of the terminal  ADVICE Before using the termin al, always check if the roll of paper is present.  3.1. Adjusting contrast (B&W display only) If you wish to increase or to decrease the contrast of the characters displayed on black and white  display,  press  simultaneously     and  navig ator UP  key    in  order to increase the contrast, or   and  navigator DOWN key     in order to decrease the contrast.  Keep pressing the keys as long as necessary. The navigation keys  navigate in the terminal menus The function key accesses the different application menus The red key cancels the procedure in progress   The yellow key cancels  the  last character  it  can  also  advance the paper a few centimetres if pressed  for a  long  time  (more than 2 seconds) The  green  key  validates  input selections and information.  It is also used  to  switch on the terminal  Up/down and OK navigator   iWL2xx Wireless Series  •    8/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  3.2. Switching off the terminal If the battery is empty and the terminal in u se is removed from its base, the terminal automatically shuts off.  It may also be forced stopped by pressing simultaneously   and   (yellow key)  for one second.  In order to restart the terminal, press  (green key) on the keyboard.   3.3. Reading cards Magnetic stripe card The card can be read either from bottom to top  or from topto bottom, with the stripe facin g the terminal. Use  a  regular  movement  in  order  to  ensure  a  reliable card reading.      Smart card • Card reader : insert the card horizontally with the metal chip facing upward and leave in position throughou t the transaction.     • 2nd card reader (Optional)  : is located under terminal trapdoor (on back of the terminal).  Insert the card up side down, magnetic stripe visible.        Warning Switch off th e terminal before opening the trapdoor.
 iWL2xx Wireless Series  •    9/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved Contactless  (optional)  • Bring the card firmly up to the active zone. Keep the card close to the reader during the transaction  • The 4  LEDs indicate transaction processing (as shown on the pictu re) . On color screen terminal virtual LEDs are displayed.  The terminal behavior for the cardholder may depend on: • The terminal environment • Local usag e (language…)  3.4. Installing the terminal on the base Connecting the terminal on the base  Place the iWL2XX between the flanges on its base so that the contacts of the iWL2XX engage on the contacts provided on the base (see picture below).                 Using the modem base (if modem fitted on your base)  Once installed,  the base modem is designed to always  be plugged into the mains network and be connected to a telephone line. The telephone line should not be shared.  The portable may be placed back on its base after each transaction.  It must be placed on its modem  base  when  telephone  network  is  used  for  :  authorization  request,  remote collection, downloading.  4  leds  (B&W display only) Active zone  iWL2xx Wireless Series  •    10/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved 4. Installation 4.1. Recommendations Location of the iWL2xx Place the base on flat surface near an electric socket and, if modem option, a telephone socket. The terminal should be placed far from any very hot zones, protected from vibrations, dust, damp and electromagnetic radiation (computer screen, anti-theft barrier etc.). The terminal must not be fixed to a counter in such a way that a user cannot pick up the terminal and use his/her body to conceal the PIN when it is requested.  Operating conditions  Ambiant temperature  from -10°C to +40°C Max relative humidity  85% at +40°C Ch arging conditions  Ambiant temperature  from 0°C to +40°C Storage conditions Ambiant temperature  from -20°C to +55°C Max relative humidity  85% at +55°C 4.2. Terminal connections • There is an USB connector (microAB) on the left side of the iWL2XX Wireless terminal (see below picture). This connector manages Host or Slave connexions.   CAUTION :  Do  not  turn USB  protection shell  down side. Turn  shell    in  clockwise direction to  uncap connector. And reverse to cap back  *MicroAB connector durability : up to 10000 mating cycles   • The terminal supports USB Keys with FAT16 or FAT32 • The USB Key has to be used with an USB adapter (refers to accessories section)  USB (microAB) Connector  used  for  PC,  travel charger adapter, USB Key, etc …)
 iWL2xx Wireless Series  •    11/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  4.3. Installing Modules 4.3.1.  SAM1/SAM2/SIM CAUTION :  Switch off the terminal  before opening the trapdoor.  The SAM/SIM connectors are located inside the terminal,  in a closed compartment.  • Tu rn the terminal  and unclip the trapdoor by pushing  on the clips with your nails as shown with the arrows on the picture  • SAM1, SAM2 and SIM are identified by the engraved marks on the lower housing  • When introducing a SAM/SIM in its slot, be sure to put the      cut corner as indicated on the picture     • Close the trapdoor.     TIP Use a piece of adhesive tape to grip the SAM for easier and faster removal.  4.3.2.  MicroSD M emory Card  CAUTION :  Switch off the terminal  before opening the trapdoor.  MicroSD connector is located inside the terminal, in a closed compartment.  To install a MicroSD Memory Card :  • Tu rn  the  terminal   and unclip the  trapdoor by pushing on  the clips with your nails as shown with the arrows on the picture  • Remove battery pack (disconnecting is not necessary).  • Insert the MicroSD Memory Card  into the connector slot as shown on the figure.  Be sure to put the MicroSD contacts downside and the cut corner as indicated on the figure.  • Close the trapdoor The terminal supports MicroSD up to 32GB    Cut corner  position SIM SAM1 SAM2 MicroSD card Cut corner  position  iWL2xx Wireless Series  •    12/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved   To remove a MicroSD Memory Card :  • Tu rn the terminal  and unclip the trapdoor by pushing on the clips with your nails as shown with the arrows on the picture  • Remove battery pack (disconnecting  is not necessary).  • Remove  the  MicroSD  Memory  Card.  MicroSD  connector  has push/pull ability . Push on MicroSD card edge to remove it.  • Close the trapdoor
 iWL2xx Wireless Series  •    13/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved    4.4. Paper roll 4.4.1. Mains characteristics of INGENICO paper roll Depending on iWL model two paper roll can be used: R40 paper roll Characteristics  Precisions Colour  White Width  58 mm Diameter  40 mm Length  About 18 metres  R25 paper roll Characteristics  Precisions Colour  White Width  58 mm Diameter  25 mm Length  About 9 metres  • The  thermal  paper  can  be  deteriorated  by  poor  storage  conditions,  so  we recommend you to avoid  : – storage in hot wet places (near air-conditioner, humidity higher than 85%) – exposure to sunlight or ultraviolet for long periods – contact with organic solvents (solvent type adhesive) – direct contact with materials con taining plasticizers (PVC transparent folders or envelopes) – direct contact with «diazo» papers – direct contact with water – Rubbing or pressing the paper too strongly  • Recommended paper: AF50KS (Jujo), or F5041 (Mitsubishi), or TK50KS (Nippon_Paper), or equ ivalent.    WARNING For best product performance, only use heat sensitized paper approved by Ingenico.  WARNING Switch off the terminal prior to installing a paper roll. Use only paper approved by Ingenico.  The use of non approved paper is likely to damage th e printer of your terminal.  iWL2xx Wireless Series  •    14/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved 4.4.2. Installing paper roll  • Open the paper compartment by lifting the catch located at the rear of the iWL2XX and pull the cover to the rear of the terminal.           • Insert the paper roll in the  compartment following the directions shown on the below picture  • Pull the paper up to the top of the terminal   • Maintain the paper and close the cover  • Press simultaneously on  both upper corners of the paper flap, as shown by red arrows on picture, until it clips into position                              ADVICE If  you  insert  a new  R40 paper roll, tear off  the first length (one  complete turn to  avoid printing on  adhesive  tape  footprint).  This  is not necessary  on  R25  paper roll as  it has no tape.
 iWL2xx Wireless Series  •    15/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved 4.5. Battery 4.5.1.  Main characteristics  Ch aracteristics  Li-ion  Capacity  2050mAh Ch arge   50% capacity in 1.5h;  full capacity in 4hours Autonomy*  500 typical transactions up to 250h in stand by  * depend on the terminal type and its base.  4.5.2. Installing the battery WARNING Switch off the terminal prior to connecting the battery.  • Tu rn your terminal  and unclip the battery trapdoor by pushing  on  the  clips  with  your  nails  as  shown  on  the picture  • Disengage the trapdoor  • Take the battery pack included in the box  • Locate the battery pack connector beside the battery compartment    • Plug the battery pack connector according to the connector locating system and the red wire (as shown on picture).  Verify th at it locks.  • Place the battery pack in its compartment.  • Check that the wires’ path is flat  • Close the battery compartment trapdoor.              Red wire Battery compartment  iWL2xx Wireless Series  •    16/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved 4.5.3. Charging the battery   When does the battery need to be charged? • On initial start up, charge the battery for 16 hours under the environmental conditions stated above  • When used daily, the terminal recharges its batteries each time it is placed on its base or each time the traveller charg er is connected. Charging is au tomatic     How does the battery need to be charged?  • The environment in which the charge takes place influences battery lifetime and autonomy (number of transactions)  The optimal conditions are as follows:  Charging away from any external heat source (radiator, sun, enclosed area…)   The optimal temperature is between +15°C and +25°C   How can the battery be charged?  Using the base • Place the terminal on its base  • Check if the battery symbol is flashing or moving (=battery charging).  Using the power travel adapter (the terminal is out of its base)   • Connect the traveller power supply unit to the terminal microAB connector located on the left side of the terminal.  • Connect the power supply unit to the power supply mains network  • Check if the battery symbol is flashing or moving(=battery charging)
 iWL2xx Wireless Series  •    17/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  4.5.4. Chang ing the battery It is imperative to use a battery au thorized by Ingenico.  There is danger of explosion if battery used is not approved by Ingenico.   • Remove the terminal from its base • Turn it off by pressing simultaneously   and   (yellow key) for about one second • Remove the battery trapdoor (see section  4.5.2“installing battery”)  • Lift the battery and remove it from its compartment   • Carefully disconnect battery, following the instructions below.  a) Unlock the connector by pressing the locking mechanism as indicated by F1 arrow while pulling wires (F2 arrow ), to disconnect the connector.  Release traction on it as soon as the connector comes unclipped  b) Finish extracting connector by tilting it slightly (F3 arrow)  to bring it away from the termin al housing • Connect and install the new battery by following the instructions  in section  4.5.2 “Installing battery” • Close the battery trapdoor and charge the new battery. See section "0 “Charging the Battery" • In order to preserve the environnement, dispose used battery in compliance with current country recycling  legislation. • If the terminal is stored for a long time remove the battery from the terminal.    iWL2xx Wireless Series  •    18/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  5. Base  IXL2xx Base is available in different  models. Please select by  yourself in this documentation items related to your model.    WARNING Turn off base power supply unit before connection operation.   5.1.1. Base rear conn ections                WARNING Select an electrical socket that complies with the gen eral safety instruction given in section 6 “Recommendations” of this document.   Follow the below instru ctions : • Connect the power supply unit after all other connections. • Connect the power supply unit to the base socket B. • Connect the  power supply unit  to the mains network .  A = Ethernet  socket (optional)  B= power supply unit socket C = Path for wires.   D= USB Slave socket-CDC serial mode only (optional) E = USB host Socket 1 (optional)  F = USB host Socket 2 (optional)   A B C E D F
 iWL2xx Wireless Series  •    19/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved 5.1.2. Base downside connections  • Remove base trapdoor pushing on clips ( see clips location at red arrows)    • Connect all downside connections   • Use “path for wires” to                        manage cable exit   • Close trapdoor               G= Serial link COMØ – RS232  (optional)  H= Serial link COM1 – RS232 (optional) I = Modem socket (optional)     Follow the below instru ctions to connect the base to the telephone network :  • Disconnect power supply unit (socket B) in order to switch off the base prior to connecting it to the appropriate network. • Connect telephone cable equipped if necessary with user country specific telephon e plug, to the telephone network.  • Connect the other end of the wire to the base (socket I).  • Connect the mains power supply wire to the base (socket B). • Connect base power supply block to the mains .   Socket I  : TNV-3 circuit: Telecommunication Network Voltage, as per safety standard EN 60950-1.    Path for wires G H I B  iWL2xx Wireless Series  •    20/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  5.1.3. Fasten your base on  desk It is possible to fasten base on desk thanks to buttonholes located on  base bottom casing. Uses pattern beside to best locate screws position:  WARNING Base  must  be  set  in  horizontal  position  to  insure  terminal  link  work  properly.  This  remains  true  when buttonholes are used.  Uses wall docking station accessory to fasten base in non horizontal position.
 iWL2xx Wireless Series  •    21/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  6.  Recommendations 6.1. Safety Powering down the iWL2XX base :  Disconnect  the  iWL2XX  power  supply  block  adapter  from  the  electrical  mains network.  Lithium cell (Backup battery)  The  iWL2XX  is  fitted with  an  internal  lithiu m  cell  which  can  only be  accessed by  a qualified technician.  Battery    iWL2XX is fitted with  battery specially  designed for this terminal.  • Only use the appropriate chargers and batteries listed in the Ingenico’s catalogue. • Do not short-circuit the battery. • Do  not  attempt  to  remove  the  battery  housing  as  its  componen ts  cannot  be modified. • Do not disassemble • Batteries  in “end oflife” must be disposed of at the appropriates sites.  The lifespan depends on:  • Features  • Cycle number of charge and discharge • Use temperature      Warning There is a risk of explosion if the battery is incorrectly replaced. Never place the battery next to a warmth  source or in fire. Electrical power outlet  The electrical outlet must meet the following criteria :   • Must be installed near the equipment and easily accessible; • Must meet standards and regulations in the country where used; • The protection of the installation must be set to 20 A. Telephone network   The  phone  jack must  comply  with standards  and  regulations  in  the  country  where used.     iWL2xx Wireless Series  •    22/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved SAM1/SAM2/SIM readers compartment  The trapdoor for battery, SAM1/SAM2/SIM, readers located underneath  the terminal, must be in place during the normal operation of the terminal. See sections "Removal of SAM1/SAM2/SIM, modules" as well as "Connecting the battery".  On airplanes   Your  handset  must  be  switched  off  by  removing  the  battery  pack.  Remove  the battery from the terminal when on an airplane.   Non-compliance  with these  safety  rules may  result  in  legal  action  and/or  a ban  on later access to cellular network services. Explosion areas   Some regulations restrict the use of radio equipment in chemical plants, fuel depots and  any  site  where  blasting  is  carried  out.  You  are  urged  to  comply  with  these regulations. The  terminal shall be protected by a specially fitted  and  certified cover enabling use in proximity to a fuel pump. Electronic health appliances   Your handset is a radio transmitter which may in terfere with health appliances, such as hearing aids, pacemaker, hospital equipment, etc. Your  doctor  or  the  equipment  manufacturer  will  be  able  to  provide  you  with appropriate advice. 6.2. Security of your terminal  Upon receipt of your terminal you should check for signs of tampering of the equipment. It is  strongly  advised  that  these  ch ecks  are  performed  regularly  after  receipt.  You  should check,  for example: that the keypad is firmly in place; that there is  no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, the chip  card reader, or any other part of your terminal. Such checks would provide warning of any  unauthorised  modifications  to  your  terminal,  and  other  suspicious  behaviour  of individuals that have access to your terminal. Your terminal detects any “tampered state”. In this  state the terminal will repeatedly flash the  message” Alert  Irruption!” and further use of the terminal will not  be possible. If you observe the “Alert Irruption!” message, you should contact the terminal helpdesk immediately.  You are strongly advised to ensure that privileged access to your terminal is only granted to staff that have been independently verified as being trustworthy.   CAUTION  NEVER ask the customer to divulge their PIN Code. Customers should be advised to ensure that they are not being overlooked when entering their PIN Code. The terminal must never be put in or left at a location where it could be stolen or replaced with another device. 6.3. Telephone call You have an urgent call to make while the iWL2XX  is occupying the line. In order to get a dial tone in short time: Place the handset in the hang up position pressing the red key (=cancel)  or  disconnet the base power supply from the mains network or  disconnet  the  iWL2XX telephone  connector  from  the  telephone  call socket,  and place the telephone connector into the telephone wall socket.  You hear a dial tone within 6 seconds.
 iWL2xx Wireless Series  •    23/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  7. Standards CE Marking  The CE  marking  indicates  iWL2xx  complies  with  the  requirements  of  European  Directive 1999/5/EC of 9 March 1999 on Radio and Telecommunications Terminal Equipment for:  • the protection of the health and the safety of the user and any other person. • the protection requirements with respect to electromagnetic compatibility.  and complies with harmonised standards.   Depending iWL2xx model involved standards are: EN 60950-1 :   2006 + A11/2009                According to 2006/95/EC          (Low Voltage Directive) EN 55022 :       2006 + A1/2007                 According to 2004/108/EC  (EMC Directive) EN 55024 :   1998+A1/2001  + A2 :2003   According to 2004/108/EC  (EMC Directive) EN 301489-1/7/24 :    /2008 /2005/2007  According to  89/336/EEC  (EMC Directive) EN 301 511  :           /12-2003                 According to  1999/5/EC  (R&TTE Directive) EN 301 908-1  :       /2010                According to  1999/5/EC  (R&TTE Directive) EN 62311  :           /2008                According to  1999/519/EEC  (R&TTE Directive) EN 301489-1/17 :   /2008/2009                 According to  89/336/EEC  (EMC Directive) EN 300 328 :        /2006                               According to  1999/5/EC  (R&TTE Directive) EN 301489-1/3 :   /2008/2002                According to  89/336/EEC  (EMC Directive) EN 302291 -1/2 :        / 2005                          According to  1999/5/EC  (R&TTE Directive) EN 50357;EN50364 :    /2001                According to  1999/519/EEC  (R&TTE Directive) European approval specification on connecting terminals with DTMF dialling to the public switched telephone network (Council Decision 1998/482/EC, Council Decision 1999/303/EC):  TS  103021-1/2/3    /09-2003           ES 203021 /1/2/3  (2006) TR  103000-1/2/3/4    /06-2003 ES  201187      /03-1999        iWL2xx Wireless Series  •    24/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved FCC/IC Compliance (Bluetooth model)    The  FCC  ID  for  IWL  Bluetooth  Terminal  model  (Model:  IWL220-01T1426A)  is: XKB-IWL2XXBPOS and IC number is: 2586D-IWL220BPOS    The  FCC  ID  for  IWL  Bluetooth  Base  model (Model:  IWL200-01B1328A)  is: XKB-IWL2XXBBASE and IC number is: 2586D-IWL200BBASE    The FCC ID for IWL Bluetooth Contactless Terminal models ( Models IWL222-01T1488A and IWL252-01T1535A) is: XKB-IWL2XXBCL and IC number is: 2586D-IWL2BCL    • This  device  complies  with  Part  15  of  th e  FCC  Rules.  Operation  is  subject  to  the following two conditions: (1) This  device may not cause harmful interference, and  (2) This device  must  accept any  interference  received,  including  interference  that  may cause undesired operation .       • This  device  complies  with  Industry  Canada  licence-exempt  RSS  standard(s). Operation is subject to the following two conditions: (1) This  device may not cause harmful interference, and  (2) This device  must  accept any  interference  received,  including  interference  that  may cause undesired operation . • Le  présent  appareil  est  conforme  aux  CNR  d'Industrie  Canada  applicables  aux appareils radio exempts de licence. L'exploitation est autorisée aux deu x conditions suivantes :  (1)   l'appareil ne doit pas produire de brouillag e, et  (2)  l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si le brouillage est susceptible d'en  compromettre le fonctionnement.   • This  class  (B)  dig ital  apparatus  complies  with  Canadian  ICES-003.  /  Cet  appareil numérique  de la classe B  est conforme à la norme canadienne ICES-003  • Industry Canada as per DC-01  (Modem version)  This  produ ct  meets  the  applicable  Industry  Canada  technical  specifications.  /  Le présent  matériel  est  conforme  aux  specifications  techniques  applicables  d'Industrie Canada. The Ringer Equivalence Number (REN) is an indication of th e maximum number of devices  allowed  to  be  connected  to  a  telephone  interface.  The  termination  of  an interface  may  consist of  any  combination  of devices  subject  only  to  the  requirement that the sum of the RENs of all the devices not exceed five. / L'indice d'équivalence de la sonnerie  (IES)  sert  à  indiquer  le  nombre  maximal  de  terminaux  qui  peuvent  être raccordés à une  interface téléphonique. La  terminaison d'une interface peut consister en  une  combinaison  quelconque  de  dispositifs,  à  la  seule  condition  que  la  somme d'indices d'équivalence de la sonnerie de tous les dispositifs n'excède pas cinq.  • The REN for 2586D-IWL200BBASE  is:  0.4B  • Part 68 of FCC Rules (for Modem version Only)
 iWL2xx Wireless Series  •    25/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  This equipment  complies  with Part 68 of the  FCC rules  and the  requirements adopted by the  ACTA.  On  the  bottom of  this  equipment  is  a  label  that  contains,  among  other information,  a  product  identifier  in  the  format  US:AAAEQ##TXXXX.  If  requested,  this number must be provided to the telephone company. This equipment uses the following USOC jacks: (RJ11C). A  plug  and  jack  used  to  connect  this  equipment  to  the  premises  wiring  and  telephone network must comply with the applicable  FCC  Part 68 rules and requirements adopted by the ACTA. A compliant  telephone cord and modular plug is provided with this product. It is designed  to  be  connected  to  a  compatible  modular  jack  that  is  also  compliant.  See installation instructions for details. The REN is used to determine the number of devices that may be connected to a telephone line. Excessive RENs on  a telephone line may result in the devices not ringing in response to an incoming call. In most but not all areas, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line,  as determined by the total RENs, contact the local telephone company.  If this equipment causes harm to the telephone n etwork, the telephone company will notify you in advance that temporary discontinuance of service may be required. If advance notice is not practical, the telephone  company will notify the customer as soon as  possible. Also, you  will  be  advised  of  your  right  to  file  a  complaint  with  the  FCC  if  you  believe  it  is necessary. The  telephone  compan y  may  make  changes  in  its  facilities,  equipment,  operations,  or procedures  that  could  affect  the  operation  of  this  equipment.  If  this  happens,  the telephone  company  will  provide advance notice in  order for  you to  make  the necessary modifications to maintain uninterrupted service. If  trouble  is  experienced  with  this  equipment,  please  contact  Ingenico,  or  your  local INGENICO distributor or service center in the U.S.A. for repair and/or warrant information. If the trouble is causing harm to the telephone network, the telephone compan y may request you to remove this equipment from the network until  the problem is resolved. No  repairs can be done by a customer on this equipment. Connection  to party line  service  is subject  to  state tariffs. Contact the  state public utility commission, public service commission or corporation commission for information. If your home has specially wired alarm equipment connected to the telephone line, ensure the  installation  of  this  equipmen t  does  not  disable  your  alarm  equipment.  If  you  have qu estions about what will  disable alarm  equ ipment, consult your telephone  company or a qu alified installer.   • No changes shall be made to the equipment without the permission of Ingenico as this  may  void  the user’s  auth ority  to  operate  the equipment.  /  Tout changement apporté  à  ce  terminal non  expressémen t    approuvé par  Ingenico  est susceptible d’annuler le droit de l’utilisateu r à se servir de cet équipement.  • Service Center Information  The  service center to be contacted is:  INGENICO North America  79 Torarrie Road M3L 1G5   Toronto   Ontario Fax : +1 416 245 6701    tel : +1 416 245 6700  iWL2xx Wireless Series  •    26/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved FCC/IC Compliance (GSM/GPRS/3G model)  The FCC ID for IWL GSM/GPRS Terminal model is: XKB-IWL2XXG    The  FCC  ID  for  IWL  GSM/GPRS  Contactless  Terminal  model  is: XKB-IWL2XXGCL  and  IC number is: 2586D- IWL2XXGCL    The FCC  ID for IWL 3G Contactless  Termin al model is: XKB-IWL2XX3GCL and IC number is: 2586D- IWL3GCL        • This  device  complies  with  Part  15  of  th e  FCC  Rules.  Operation  is  subject  to  the following two conditions: (1) This  device may not cause harmful interference, and  (2) This device  must  accept any  interference  received,  including  interference  that  may cause undesired operation .  NOTE: This  equipment has been  tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable  protection  against  harmful  interference  in  a  residential  installation.  This equ ipment generates, uses and can radiate radio frequency energy and, if not installed and used  in   accordance   with   the   instruction,   may  cause  harmful   interference   to  radio communications.  However,   there   is   no  guarantee  that  interference   will  not  occur  in  a particular  installation.  If  this  equipment  does  cause  harmful  interference  to  radio  or television reception which can be determined by turning the equipment off and on,  the  user  is  encouraged  to  try  to  correct  interference by one  or  more  of  the following measures:    - Reorient or relocate the receivin g antenna.    - In crease the separation between the equipment and receiver.    - Connect the equipment into an outlet on circuit different from that to which the    receiver is connected.    - Consult the dealer or an experienced radio/TV technician for help   • In order to meet FCC and Industry Canada RF radiation exposure limits for general population,  this device must only be operated when held in the hand or in desktop position  with a minimum separation distance of at least 20cm from the user's body and it  must not be collocated or operated in conjunction with any other antenna or transmitter. Use of this device with an accessory in order to be worn and operated on user's body is strictly prohibited and will invalidate the certifications obtained for FCC and Industry Canada. • Afin  de  respecter  les  directives  de  la  FCC  et  d’Industrie  Canada  concernant  les expositions radiofréqu ence, cet appareil ne doit fonctionner que tenu dans la main ou  sur station d’accueil  avec une  distance minimale d’au moins 20cm du corps de l’utilisateu r    et  il  ne  doit  pas  être  en  colocation  ou  coopération  avec   une  autre antenne  ou  émetteur. L’utilisation  de  cet  appareil avec un  accessoire  dans le  but d’être porté  et  fonctionné sur  le  corps de  l’utilisateur  est  strictement  proh ibé  et invalidera les certifications FCC et Industrie Canada obtenues  • This  device  complies  with  Industry  Canada  licence-exempt  RSS  standard(s). Operation is subject to the following two conditions: (1) This  device may not cause harmful interference, and
 iWL2xx Wireless Series  •    27/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved (2) This device  must  accept any  interference  received,  including  interference  that  may cause undesired operation .  • Le  présent  appareil  est  conforme  aux  CNR  d'Industrie  Canada  applicables  aux appareils radio exempts de licence. L'exploitation est autorisée aux deu x conditions suivantes :  (1)   l'appareil ne doit pas produire de brouillage, et  (2)  l'utilisateur de l'appareil doit accepter tout brouillage radioélectrique subi, même si     le brouillage est susceptible d'en  compromettre le fonctionnement.  • This class (B) digital apparatus complies with Canadian ICES-003.  • Cet appareil numérique   de la  classe B  est conforme à la norme canadienne ICES-003       • No changes shall be made to the equipment without the permission of Ingenico as this may void th e user’s authority to operate the equipment.  • Tout changement apporté à ce terminal non expressément  approuvé par Ingenico est susceptible d’annuler le droit de l’utilisateur à se servir de cet équipement.                iWL2xx Wireless Series  •    28/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  End of life  The product belongs to the family of electrical and electronic equ ipment. Th erefore, it is subjected to the WEEE directive which requires the collection and the recycling at the end of life product.  The Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive.   The crossed-out wheeled bin printed on  the product gives the information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately.  To assure that the product is collected and recycled with respect to the environment, you must contact you r supplier (in defect, contact the Ingenico local office or the commercial head office in charge of your country on www.ingenico.com, « contact us » page).  The abandonment or uncontrolled disposal of waste can cause harm to environment and to human  health. So, by recycling your product in a responsible manner, you contribute to the preservation of natural resources and to the protection of human health.  BATTERIES If  your product contains batteries, they must be disposed  of at the appropriate  collection points.
 iWL2xx Wireless Series  •    29/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  8. Troubleshooting The terminal does not turn on  • Check the battery ( is it discharged ?, is it connected  ?) A full discharged battery can take long charging time to recover  • Connect terminal to traveler power supply or put it on powered base  The terminal does not connect to the telephone line  • Check the base power supply and telephone line cables  • Check for base electrical power network  • Check for Power On  Ethernet network (POE powered base only: optional)  The terminal fails to establish a telephone connection • Check that the tone of the phone line is free • Check the configuration of the phon e line and number to call  • Get technical support    Cards are not read • Check if the magnetic card is swiped correctly (with magnetic stripe on terminal side) . • Swipe again the card with the magnetic stripe movement constant and rapid  • Check if the magnetic strip is not damaged, grooved or cracked • Make sure  you have  inserted correctly the  smart  card  into  the  smart  card reader and removed the card only after the transaction is performed.  The ticket is not printed • Check the presence and proper positioning of the paper roll.  Possibly adjust the paper roll following the instructions in th is manual (section 4.4 “Installing the paper roll”) • Check the type of paper used (thermal paper must be used) • Verify thermal paper sensitive side.         iWL2xx Wireless Series  •    30/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved  9. Annex Accessories list  • 192013244 : Car charger 5V 0.75A µUSB iWL     • 296110863:  Power travel adapter JACK/µUSB     • 192010793 : CE traveler power supply unit (µUSB) 192010813  : UK traveler power supply unit (µUSB) 192010834  : US traveler power supply unit (µUSB) 192010855  : CHN traveler power supply unit (µUSB) 192010876  : AUS traveler power supply unit (µUSB)      • 192010579: CE base power supply unit (Jack) 192010582  : UK base power supply unit (Jack) 192010602  : US base power supply unit (Jack) 192010623  : CHN base power supply unit (Jack) 192010644  : AUS base power supply un it (Jack)    • 192011323 : Pack BA Multi EU/US/UK 5V 1A (Jack)      192011344  : Pack BA Multi EU/US/UK 5V 1A (µUSB)   Comments: Using Power supply with Jack connector to charge the battery with the base. Using Power supply with  µUSB  connector  to ch arge  the battery without the  base (direct connection to the µUSB connector of the terminal).
 iWL2xx Wireless Series  •    31/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved • 296109815: USB Cord (microB on terminal side USBA male on the other side) 1.5 m black    • 296109807: USB Cord (microB on terminal side USBA female on the other side) 0,15 m black      • 295006044 : Battery pack Li-Ion standard                   iWL2xx Wireless Series  •    32/32   Copyright © 2011 Ingenico 900003061 R11 000 05/1122     All rights reserved                                              “This Document is Copyright ©  2011 by INGENICO Group. INGENICO retains full copyright ownership, rights  and  protection  in  all  material  contained  in  this  document.  The  recipient  can  receive  this document on the condition that he will keep the document confidential and will not use its  contents in any form or by  any means, except  as  agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the  condition  that  the recipient  ensures  that  any  other recipient of  this  document,  or  information contained therein, is held responsible to INGENICO for the confidentiality of that information.   Care  has  been  taken  to  ensure  that  the  content  of  this  document  is  as  accurate  as possible. INGENICO  however  declines  any  responsibility  for  inaccurate,  incomplete  or  outdated information. The contents  of this document may  change from time to time without prior notice, and do  not  create,  specify,  modify  or  replace  any  new  or  prior  contractual  obligations agreed  upon in writing between INGENICO and the user.   INGENICO  is not  responsible  for  any  use of  this  device,  which  would  be  non  consistent  with  the present document.  All trademarks used in this document remain the property of their rightful owners.”  Ingenico 192 avenue Charles de Gaulle  92200 Neuilly sur Seine - France Tél: + 33 1 46 25 82 00 - Fax: + 33 1 47 72 56 95 www.ingenico.com  Your contact *296115920AE*

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