Ingenico IWP220 POS terminal User Manual

INGENICO POS terminal

User manual

INGENICO – 192 avenue Charles de Gaulle – 92200 Neuilly sur Seine - FRANCE Tél. 33(0)1 46 25 82 00 - Fax 33 (0)1 47 72 56 95 www.ingenico.com WebPOS iWP220/ iWP250 U s e r G u i d e
WebPOS iWP220/ iWP250_user guide • 2/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved Contents 1. Introduction __________________________________________________ 3 2. Unpacking ___________________________________________________ 3 3. Recommendations_____________________________________________ 4 3.1. Security _____________________________________________________________4 3.2. Security of your terminal _______________________________________________4 3.3. CE standard compliance marking_________________________________________4 3.4. FCC compliance _______________________________________________________5 3.4.1. FCC Statement ________________________________________________________________ 5 3.4.2. FCC RF Radiation Exposure Statement _____________________________________________ 5 3.5. Main Characteristics ___________________________________________________6 4. Installation and connection _____________________________________ 7 4.1. Positioning the terminal ________________________________________________7 4.2. Support foot assembly _________________________________________________7 4.3. Three position available ________________________________________________7 4.4. Connections__________________________________________________________8 4.5. Installing the iWP220/iWP250 – Cable fixing ________________________________8 4.5.1. Connect cables ________________________________________________________________ 8 4.5.2. Close the shield cover___________________________________________________________ 9 4.5.3. Remove the shield cover ________________________________________________________ 9 4.6. Installing Micro SD Memory and SIM______________________________________9 4.7. Reset button location. ________________________________________________ 10 5. Installing a paper roll __________________________________________ 11 5.1. Open the cover paper compartment_____________________________________ 11 5.2. Installing a paper roll__________________________________________________ 11 6. Installing a second screen_______________________________________12 6.1. Following steps ______________________________________________________ 12 7. Daily use _____________________________________________________14 7.1. Using card __________________________________________________________ 14 7.1.1. Reading a magstripe card_______________________________________________________ 14 7.1.2. Contactless (optional) _________________________________________________________ 14 7.2. Led Indicators _______________________________________________________ 15 7.3. Login sequence ______________________________________________________ 16 8. Maintenance _________________________________________________17 8.1. Paper roll ___________________________________________________________ 17 8.2. Cleaning of the terminal _______________________________________________ 18 8.3. Transport and storage ________________________________________________ 18 8.4. Troubleshooting _____________________________________________________ 18 8.5. End of life___________________________________________________________ 19
WebPOS iWP220/ iWP250_user guide • 3/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 1. Introduction Thank you for choosing a Web Point Of Sale Ingenico We recommend you to read carefully this installation guide: It gives you the necessary information about safety precautions, unpacking, installation, and maintenance of your terminal. WARRANTY / SECURITY To benefit from the guarantee-related product, and to respect the security, we ask you to use only the power supply delivered in box with the product, entrusting maintenance operations only to an authorized person. Failure to comply with these instructions will void the manufacturer’s responsibility. 2. Unpacking ADVICE Carefully preserve the packaging of the iWP220/iWP250. It must be reused whenever the terminal is shipped. According to the model, the following items are included in the iWP220/iWP250 box (including optional accessories): • The iWP220/iWP250 terminal • The desktop power supply with its cable connection (according to the national needs). • Paper roll • Shield Cover • This installation guide CAUTION The power supply unit provided with your equipment is specially designed for Ingenico iWP220/iWP250 terminals. Do not use any other power supply. desktop power supply Shield Cover iWP220/iWP250 terminal User guide
WebPOS iWP220/ iWP250_user guide • 4/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 3. Recommendations 3.1. Security Power on/Power down To power on or power down the iWP220/iWP250 connect or disconnect the power supply from the electric outlet. Lithium battery The iWP220/iWP250 is fitted with a lithium battery, which is not accessible to the user. Only a qualified technician may be authorized to open the unit and change this component. Electrical power supply network Provide an electrical outlet: - located near the equipment and easily accessible - which meets the standards and regulations in the country of use. - The terminal iWP can be connected to a power distribution system of the IT type. Cable shield cover The cable shield cover is located under the terminal (see chapter “4.5 Installing the iWP220/iWP250 – Cable fixing”) must be in place during normal operation of the terminal. 3.2. Security of your terminal Upon receipt of your terminal you should check for signs of tampering of the equipment. It is strongly advised that these checks are performed regularly after receipt. You should check, for example: that there is no evidence of unusual wires that have been connected to any ports on your terminal or associated equipment, or any other part of your terminal. Such checks would provide warning of any unauthorized modifications to your terminal, and other suspicious behavior of individuals that have access to your terminal. You are strongly advised to ensure that privileged access to yours is only granted to staff that have been independently verified as being trustworthy. 3.3. CE standard compliance marking CE standard compliance marking certifies that the product stipulated below: iWP. • complies with the basic requirements of European Directive 1999/5/CE, known as the «R&TTE Directive» concerning Radio Frequency equipment and telecommunications terminals with respect to: – Health and safety protection of the user and all other persons – EMC protection • conforms to the following harmonized standards : – IEC/EN 60950-1: Electrical safety of data processing equipment including electrical office equipment. Issue dec 2001 – EN 55022: Data processing equipment – Radioelectric disturbance characteristics - Limits and measurement methods. Issue 1998 / A1-2000/A2-2003 – EN 55024: Data processing equipment – Immunity characteristics - Limits and measurement methods. Issue 1998 + A1- 2001 + A2- 2003 • complies with the following specification: – EN 301511 : Harmonized stand for mobile – EN 300328 : (BT + WLAN) Electromagnetic compatibility and Radio Spectrum – EN 300330 : NFC Electromagnetic compatibility and Radio Spectrum
WebPOS iWP220/ iWP250_user guide • 5/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 3.4. FCC compliance The FCC IDs for this model are: • iWP220 : XKBIWP220 • iWP250 : XKBIWP250 3.4.1. FCC Statement This equipment has been tested and found to comply with the limits for a class B digital device, pursuant to part of the FCC rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: • Reorient or relocate the receiving antenna • Increase the separation between the equipment and receiver • Connect the equipment into an outlet on a circuit different from that to which the receiver is connected • Consult the dealer or an experienced radio/TV technician for help The device complies with part 15 of the FCC rules. Operation is subject to the following two conditions: • This device may not cause harmful interference • This device must accept any interference received, including interference that may cause undesired operation of the device. Part 68 of FCC Rules This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the bottom of this equipment is a label that contains, among other information, a product identifier in the format US: AAAEQ##TXXXX. If requested, this number must be provided to the telephone company. 3.4.2. FCC RF Radiation Exposure Statement ADVICE This chapter concern only the model: iWP250 XKBIWP250 This transmitter must not be co-located or operating in conjunction with any other antenna or transmitter. This equipment complies with FCC RF radiation exposure limits set forth for an uncontrolled environment. This equipment should be installed and operated with a minimum distance of 20 centimeters between the radiator and your body. CAUTION: The user is cautioned that any changes or modification not approved by INGENICO could void user’s authority to operate the equipment.
WebPOS iWP220/ iWP250_user guide • 6/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 3.5. Main Characteristics Terminal Weight about 1,700 kg without paper roll Size (with foot in middle position) 345 x 210 x 160 mm (l x w x h) Serial link 2 USB A (Host) 4 USB B (Device) 1 RJ45 - Lan 1 RJ11 – Cash Register 1 Desktop power supply unit Weight approx 450 g (without mains cable) Size approx 133 x 59 x 35 mm (L x w x h) Class II equipment PSU 2 pole socket 3 A Electrical mains network 100-240VAC/50-60 Hz Max consumption 2.5 A RMS Cable length Power block cable approx 1,3 m Display Type Graphical TFT color Display area (active zone) Landscape 8” Number of pixels 800 x 600 Technology TFT transmissive Backlight LED Brightness ≥ 150 cd/m² Contrast 1:450 Number of colors 262k Only on iWP250 WiFI WiFi 802.11 b /g Bluetooth Bluetooth v2.0, EDR GPRS Mobile Class B Multi slot Class 10 ( 4+1, 3+2) Contact less Type A & Type B Auto cutter Yes CAUTION: Do not use metal to touch the screen.
WebPOS iWP220/ iWP250_user guide • 7/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 4. Installation and connection 4.1. Positioning the terminal Install the terminal on a flat surface, with an easy access to an electrical outlet. Place the terminal away from any heat source and protected from dust, vibrations and electromagnetic radiations (away from video terminals, PC, anti-shoplifting barriers ...). Operating conditions Ambient temperature from +5°C to +40°C Max relative humidity 85% at +40°C Storage conditions Storage temperature -20°C, +55°C Max relative humidity 85% at +55°C 4.2. Support foot assembly • Insert the foot in the foot support slot of iWP terminal (see slots on connections sketch 4.4) • And translate the foot with horizontal direction to lock position 4.3. Three position available • Insert the foot in one of the 3 foot support slots of iWP terminal (see slots on connections sketch 4.4)
WebPOS iWP220/ iWP250_user guide • 8/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved • connect the jack to the terminal power supply connection (see sketch of connection above).; Plug cable for the main power supply to the main power supply network; • Insert the cable in the Locking Mechanism 4.4. Connections All connections are on the rear of the terminal protected by a shield cover. 4.5. Installing the iWP220/iWP250 – Cable fixing 4.5.1. Connect cables Perform the following operations : 2 x RS232 Ethernet Cash drawer 1x USB 1x USB Slave for testing Slot for support foot Audio in/out Power supply SD/MMC Suspend button SIM card 3x USB
WebPOS iWP220/ iWP250_user guide • 9/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 4.5.2. Close the cable cover • To close the cable cover, start by inserting the clips 1 of the cable cover in their housing respectively first, as shown on the figure here below, and close the cable cover as indicated by arrow on the figure below. 4.5.3. Remove the cable cover • Remove the cable cover by drawing on the clips 1. • Lift the cable cover rearward to remove it, as shown by arrows on the figure. 4.6. Installing SD/MMC Memory and SIM • SD/MMC Memory and SIM slots are located under the terminal • Insert completely the SD/MMC memory card or SIM in their slot, • To remove the SD/MMC Card or SIM card, push on it with your nails. 1 Profil view SIM SD/MMC 1 Profil view
WebPOS iWP220/ iWP250_user guide • 10/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 4.7. Reset button location. • Reset button is located under the terminal. • This button is hidden to avoid unexpected action. Please use a stick to push it. Reset
WebPOS iWP220/ iWP250_user guide • 11/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 5. Installing a paper roll CAUTION Use only paper approved by the manufacturer (diameter 80 mm). Use of unsuitable paper is likely to damage the printer of your terminal (see characteristics in “Maintenance chapter”). 5.1. Open the cover paper compartment • Open the paper compartment by pushing the button on the front face and pull the cover to the rear of the terminal. CAUTION Do not force the cover against end stop edge. 5.2. Installing a paper roll • Open the cover compartment • Insert the paper roll in the compartment following the directions shown on the figure below. • Unroll the paper out of the compartment and hold it in bottom position. • Maintain the paper and close the cover. • Press in the middle of the cover to close it. Paper Button
WebPOS iWP220/ iWP250_user guide • 12/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 6. Installing a second screen 6.1. Following steps • Remove the rubber cap, located in the rear side of the device. • Open the paper compartment by pushing the button on the front face and pull the cover to the rear of the terminal. CAUTION Do not force the cover against stop edge. • Introduce the cable and the foot through the hole and rotate the foot • Lock the screen in position. CAUTION It is impossible to remove the screen after locking. • The next pictures seen the final position.
WebPOS iWP220/ iWP250_user guide • 13/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved • Connect the cable as shown below (1). • Place correctly the cable into its different location (2) to avoid paper jam. CAUTION You have to double check that the paper is free in its location. 1 2 2 2
WebPOS iWP220/ iWP250_user guide • 14/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 7. Daily use CAUTION These cards are not used for secure payment. 7.1. Using card 7.1.1. Reading a magstripe card • Insert the card manually in the driver, magnetic stripe facing right. Swipe the card at appropriate speed, to maximize the reading and avoid annoying repetitions. 7.1.2. Contactless (available on iWP250) • Bring the card firmly up to the active zone above the display (at about 1cm). Keep the card close to the Cless area during the operation. Contactless active area
WebPOS iWP220/ iWP250_user guide • 15/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 7.2. Led Indicators Power indicator ON indicates that the product is powered Printer error Blinking indicates an error: • Cover paper not closed • Out of paper • Internal printer default Ethernet ON indicates LAN connected Blinking indicates data transfert WiFi ON indicates WiFi activated Bluetooth ON indicates Bluetooth activated GPRS ON indicates GPRS activated Blinking indicates data transfert
WebPOS iWP220/ iWP250_user guide • 16/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 7.3. Login sequence After powering on the device (connect the power supply to the mains) the following screens are chained:  CAUTION Do not press the green key until password and username are entered. A username and a password should be introduce (hit the sensitive area) Default username : admin Default password : admin Do not forget to change the password after first login. If you are the administrator, the following screen is displayed: If no user name and password are entered, the product reverts into user mode. Default screen (no application selected) – no operation is available from this screen. User shall then contact the administrator. Once the final application selected by the administrator is installed, this application is automatically launched at device power up.
WebPOS iWP220/ iWP250_user guide • 17/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 8. Maintenance CAUTION Before making any operations of maintenance in the terminal, make sure that the power supply is disconnected. 8.1. Paper roll Characteristics Precisions Colour White Width 80 mm Diameter 80 mm max. • The thermal paper can be deteriorated by poor storage conditions, so we recommend you to avoid: – storage in hot wet places (near to air-conditioner, humidity higher than 85%) – exposure to sunlight or ultraviolet for long periods – contact with organic solvents (solvent type adhesive) – direct contact with materials containing plasticizers (PVC transparent folders or envelopes) – direct contact with «diazo» papers – direct contact with water – Rubbing or pressing the paper too strongly Manufacturer: NPI (Nippon Paper Group) http://www.np-g.com/e/index.html Model: TF50K-R 79*80*12 (58g/m²) Manufacturer: Controle Graphique SA Model: Mitsubishi F5041, code 0170011823 80*80*12 (55g/m²) CAUTION In order to benefit from the complete guarantee of the product, only heat sensitized paper approved by the manufacturer can be used.
WebPOS iWP220/ iWP250_user guide • 18/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 8.2. Cleaning of the terminal First of all, unplug all the wires from the terminal. Good rules for proper cleaning of the terminal are: • Use a soft cloth that is very slightly soaked with soapy water to clean the outside of the terminal. • Do not clean the electrical connections. • Do not use in any case, solvents, detergents or abrasive products: Those materials might damage the plastic or electrical contacts. • Avoid exposing the terminal to the direct rays of the sun. 8.3. Transport and storage • Use the original packaging for any unit or stored. • Disconnect all cables from the terminal during the transport. 8.4. Troubleshooting The terminal does not turn on or does not connect: • Check the power supply cable • Check for electrical power network Magnetic Cards are not read • Check that the magnetic card is passed correctly (with magnetic band directed to the exterior of the terminal) • Swipe again the card with the magnetic stripe movement constant and rapid • Verify that the magnetic stripe is not damaged, grooved or cracked The ticket is not printed • Check the presence and proper positioning of the paper roll. Possibly adjust the paper roll following instructions present in this manual • Check the type of paper used (thermal paper must be used)
WebPOS iWP220/ iWP250_user guide • 19/20 Copyright © 2009 Ingenico 9000002528 R11 000 01/926 All rights reserved 8.5. End of life The product belongs to the family of electrical and electronic equipment. Therefore, it is subjected to the WEEE directive which requires the collection and the recycling at the end of life product. The Ingenico products present the symbol for the marking of electrical and electronic equipment as required by the WEEE Directive. The crossed-out wheeled bin printed on the product gives the information about the requirement not to dispose of WEEE as unsorted municipal waste and to collect such WEEE separately. To assure that the product is collected and recycled with respect to the environment, you must contact your supplier (in defect, contact the Ingenico local office or the commercial head office in charge of your country on www.ingenico.com, « contact us » page). The abandonment or uncontrolled disposal of waste can cause harm to environment and to human health. So, by recycling your product in a responsible manner, you contribute to the preservation of natural resources and to the protection of human health.
Ingenico 192 avenue Charles de Gaulle 92200 Neuilly sur Seine - France Tél.: + 33 1 46 25 82 00 - Fax: + 33 1 47 72 56 95 www.ingenico.com Your contact *295011219*“This Document is Copyright © 2009 by INGENICO Group. INGENICO retains full copyright ownership, rights and protection in all material contained in this document. The recipient can receive this document on the condition that he will keep the document confidential and will not use its contents in any form or by any means, except as agreed beforehand, without the prior written permission of INGENICO. Moreover, nobody is authorized to place this document at the disposal of any third party without the prior written permission of INGENICO. If such permission is granted, it will be subject to the condition that the recipient ensures that any other recipient of this document, or information contained therein, is held responsible to INGENICO for the confidentiality of that information. Care has been taken to ensure that the content of this document is as accurate as possible. INGENICO however declines any responsibility for inaccurate, incomplete or outdated information. The contents of this document may change from time to time without prior notice, and do not create, specify, modify or replace any new or prior contractual obligations agreed upon in writing between INGENICO and the user. INGENICO is not responsible for any use of this device, which would be non consistent with the present document. All trademarks used in this document remain the property of their rightful owners.”

Navigation menu