Ingenico ISC250NEWCL Payment Terminal User Manual Manual
INGENICO Payment Terminal Manual
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Contents
Manual
Ingenico – 28-32 boulevard de Grenelle
75015 PARIS
Tél. 33(0)1 58 01 80 00
Ingenico – 28-32 boulevard de Grenelle
75015 PARIS
Tél. 33(0)1 58 01 80 00 900003392 R11 000 01
Isc250
Security of your terminal
Your device fulfils current applicable PCI PED security
requirements.
Upon receipt of your terminal you should check for signs of
tampering of the equipment. It is strongly advised that these
checks are performed regularly after receipt. You should check,
for example: that the keypad is firmly in place; that there is no
evidence of unusual wires that have been connected to any
ports on your terminal or associated equipment, the chip card
reader or any other part of your terminal. Such checks would
provide warning of any unauthorised modifications to your
terminal, and other suspicious behaviour of individuals that have
access to your terminal. Your terminal detects any “tampered
state”. In this state the terminal will repeatedly flash the
message” Alert Irruption!” and further use of the terminal will
not be possible. If you observe the “Alert Irruption!” message,
you should contact the terminal helpdesk immediately.
You are strongly advised to ensure that privileged access to your
terminal is only granted to staff that have been independently
verified as being trustworthy.
CAUTION
Positioning of the ISC250 on check stand must be in such a way
to make cardholder PIN (Personal Identification Number) spying
infeasible.
NEVER ask the customer to divulge their PIN Code. Customers
should be advised to ensure that they are not being overlooked
when entering their PIN Code.
WARNING TO USERS IN THE UNITED STATES
Federal Communication Commission Interference
Statement 47 CFR Section 15.105(b)
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to Part 15 of the FCC
Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try
to correct the interference by one of the following measures:
- Reorient or relocate the receiving antenna.
- Increase the separation between the equipment and receiver.
- Connect the equipment into an outlet on a circuit different
from that to which the receiver is connected.
- Consult the dealer or an experienced radio/TV technician for
help.
NO UNAUTHORIZED MODIFICATIONS
47 CFR Section 15.21
CAUTION: This equipment may not be modified,
altered, or changed in any way without signed
written permission from Ingenico. Unauthorized
modification may void the equipment authorization
from the FCC and will void the Ingenico warranty.
ANTENNA REQUIREMENT
47 CFR Section 15.203
This device ISC250 complies with Part 15 of the FCC
Rules. Operation is subject to the following two
conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any
interference received, including interference that
may cause undesired operation.
WARNING TO USERS IN THE CANADA:
This device complies with Industry Canada licence-
exempt RSS standard(s). Operation is subject to the
following two conditions: (1) this device may not
cause interference, and (2) this device must accept
any interference, including interference that may
cause undesired operation of the device.
Under Industry Canada regulations, this radio
transmitter may only operate using an antenna of a
type and maximum (or lesser) gain approved for the
transmitter by Industry Canada. To reduce potential
radio interference to other users, the antenna type
and its gain should be so chosen that the equivalent
isotropically radiated power (e.i.r.p.) is not more
than that necessary for successful communication.
SAFETY
CAUTION: risk of explosion if the battery is
replaced by an incorrect type. Dispose of used
battery according to the instructions
Only use the power supply AC/DC provided with
iSC250 (8VDC, 2A or 8VDC, 3,6A) or the power
provided by a cash register (16 Watt min, 8V min)
limited power source (LPS).
Remove the power jack to power off the terminal.
Authorized power supply units :
DELTA ELECTRONICS
PUBLIC Co. Ltd
TADP-24AB A
FRIWO
(Trademark: Ingenico
and FWGB)
152810
FRIWO
(Trademark: Ingenico
and FWGB)
153051
PHIHONG
(Trademark:
Ingenico)
PSC16E-080
PHIHONG
(Trademark: Ingenico
and PHIHONG)
PSC16A-080
I n s t a l l a t i o n G u i d e
DC
Ingenico – 28-32 boulevard de Grenelle
75015 PARIS
Tél. 33(0)1 58 01 80 00
Ingenico – 28-32 boulevard de Grenelle
75015 PARIS
Tél. 33(0)1 58 01 80 00 900003392 R11 000 01
Power & Cable connections Stylus Pen Connection
Carefully inspect the shipping carton and its contents for shipping damage. If the device is damaged, file a
claim immediately with the shipping company and notify Ingenico.
You should have :
Save the carton and packing material for repackaging or moving the device in the future. Connect the cable to the
HOST port before connecting the device to power.
1
2
3
iSC250
device
Stylus
This guide
Terminal Location
The ISC250 device may be mounted on a flat surface,
wall, or customer stand (recommended).
Do not place the ISC250 device on a PC monitor,
adjacent to an electronically active security tag
deactivation system, or near other sources of
magnetic fields.
The ISC250 device must be at least 12 inches away
from an electronically active type of security tag
deactivation pad.
There are two types of security tag deactivation
systems:
An electronically active system sends out a
powerful and potentially disruptive signal to
deactivate the security tag. If the ISC250 device
is placed too close to the system’s pad, or placed
above the pad, the signature capture files may
be corrupted.
A passive system is a permanent magnet type
that does not send out a signal. This type does
not affect the iSC250 device.
The device is designed to operate in the following
environment:
Operating temperature of 5°C to 40°C
Operating humidity of 10% to 90% RH non-
condensing
The terminal is intended for internal use only.
More Information
For more information on cleaning,
troubleshooting, operating the device, features,
specifications, accessories, the system menu,
security, and downloading see the Ingenico
iSC250 User Guide.
Troubleshooting
Magnetic Card Reader Does Not Work Properly
1. When sliding the card through the reader, make
sure that the magnetic stripe on the card is facing
the ISC250 display screen (see Swiping a Magnetic
Stripe Card).
2. Swipe the card at a faster or middle steady speed.
3. Inspect the magnetic stripe on the card to make
sure it is not scratched or badly worn.
5. To determine if the problem is with the card:
a. If your host device has a magnetic stripe reader,
try swiping the card there.
b. If you have another working ISC250 device, try
swiping the card there.
Device is not working
1. Make sure that the ISC250 connector is
fully inserted into the back of the device.
2. Restart the device.
3. If you have another working ISC250
device, swap the devices to determine if
the problem is with the device, cable, POS,
or power supply.
4. If the ISC250 device is directly connected
to a host, reset the host by turning it off
and back on again.
Changes or modifications to this device not
expressly approved by the party responsible for
compliance could void the user's authority to operate
the equipment.
Any liquid spill under the custom cover must be
removed right away.
The main port at the back must not be used to
connect a standard video HDMI cable. Only connect
cables provided by Ingenico.
The box may also include the following items depending
on your configuration working:
Cable (specific to your connectivity requirements)
Power supply unit
2
Equipment check list
Turn the terminal. There is
one port on the back for
power and communication.
Connect the cable on the
terminal. Connect the other
end to the power supply unit.
Connect the power supply
unit to the mains by the wall
receptacle.
Two ports at the rear side:
- audio out
- USB host
Swiping a Magnetic Stripe Card
Take care to ensure that the card is inserted in the
correct manner (direction is marked on terminal). Slide
the card from the rear to the front in a continuous
motion for best results.
The ISC250 device’s
magnetic stripe reader
reads debit, credit, and all
standard magnetic stripe
cards.
Smart Card Reader (SCR)
Bring the card firmly up to the
active zone above the display
(at about 1cm). Keep the card
close to the display during the
transaction.
Signature Handling
The iSC250 can capture an
electronic image of a customer's
signature for transactions
that require a signature and
transmit to a host system .
The signature area displays on the screen for
transactions requiring a customer signature.
Use the electronic stylus attached to the device.
Contactless Reader
2t
Take care to ensure that the card
is inserted in the correct manner,
chip facing up (direction is
marked on terminal).
Insert the stylus connector into the ISC250 stylus port
at the rear of the ISC250.
Place the stylus into the cradle on the left hand-side of the
ISC250 device, or insert it upright into the hole in the
cradle.