JVCKENWOOD K9X004 Card Printer w/Built-in RFID Unit User Manual

JVC KENWOOD Corporation Card Printer w/Built-in RFID Unit

Contents

User manual 1 of 3

Card PrinterCX-D80 Electronic ManualThank you for purchasing this product.Please read through this “Electronic Manual”carefully in advance to ensure proper use of theproduct. Also, to make sure that the product isused safely, please read through the “Read MeFirst” booklet. Please store the manuals properlyafter reading so that they can be referred towhenever necessary. LST1008-001A
ContentsContentsBefore UseAbout this Manual ................................................................... 3Precautions ............................................................................. 3Disclaimer ............................................................................... 6Name and functions of parts ................................................... 6Specifications .......................................................................... 9Accessories/separately sold items ........................................ 10Options .................................................................................. 11OperationOperation Panel .................................................................... 11Setting Mode ......................................................................... 13Setting Mode Flow ............................................................. 14Setting using the operation panel .......................................... 17Security ................................................................................. 25Setting Using the Status Monitor ........................................... 27Printing a Card ...................................................................... 27ReplacementPrecautions on cards ............................................................ 28Ink Ribbon ............................................................................. 29Retransfer Film ...................................................................... 31MaintenanceServicing of Parts .................................................................. 34Servicing Based on Print Output ........................................... 42TroubleshootingWhen an Error Message is Displayed ................................... 42Precautions on cards ............................................................ 44Ink Ribbon ............................................................................. 49Retransfer Film ...................................................................... 50Unable to produce desired printing results ............................ 50Printer not operating as desired ............................................ 51Before sending printer for repair ........................................... 51SetupInstallation and Connection ................................................... 52Printing Media ....................................................................... 53Printer and Computer Connection ......................................... 57Computer Settings ................................................................ 58Software ............................................................................ 58Install ................................................................................. 58Uninstall ............................................................................. 69IP Sec ................................................................................ 72Printer Driver Settings ....................................................... 74Port Monitor Settings ......................................................... 80Status Monitor Settings ..................................................... 80Inline Encoding .................................................................. 86List of Error Codes ............................................................. 87Frequently Asked Questions ............................................. 89Printer Setting ....................................................................... 90Operation Panel ................................................................. 90Setting using the operation panel ...................................... 90About this Manual●"Contents of this manual" ' page 3●"How to read this manual" ' page 3Precautions●"Safety precautions" ' page 3●"Precautions during use" ' page 4Disclaimer●"Disclaimer" ' page 6Name and Functions of Parts●"Internal mechanism diagram" ' page 6●"Front" ' page 7●' page 7Rear]●"Right" ' page 7●"Left" ' page 7●"When printer door is open" ' page 7●"Ink ribbon cassette" ' page 8●"Retransfer film cassette" ' page 8Specifications●"Main specifications" ' page 9●"Outline dimensional drawing" ' page 9Accessories/Separately Sold Items●"Accessories" ' page 10●"Sold separately" ' page 10Options●"Functions" ' page 11●"Options" ' page 11Contents2
About this ManualContents of this manual●The copyright of this manual belongs to DNP. Reprint and duplicate ofthis manual in part or full without the prior consent of DNP is strictlyprohibited.●Windows is the registered trademark of Microsoft Corporation in theUnited States.●Product names of other companies described in the manual are thetrademarks or registered trademarks of the respective companies.Symbols such as , , and  are omitted in this manual.●Designs, specifications, or other details described in this manual maybe modified for improvement without prior notice.How to read this manual●Information in this frame is for reference purposes, such as informationon functions and usage restrictions.●Precautions are described in this frame.●Click this frame to display the details page.●Click this icon to return to the top page.●Click this icon to open the PDF file for printing.●The 「Adobe Reader」 application is needed to browse the PDF file.PrecautionsSafety precautions●●Please read through all the following items before using theprinter.Graphical symbols●A number of graphical symbols are used in this manual as well as onthe printer. They are intended to ensure the safe use of this product,protect users against safety hazards, as well as prevent damage ofproperty. Make sure that you read through this manual after gaining aproper understanding of their meanings.WarningsBefore Use3
CautionPrecautions during use●●Please read through all the following items before using theprinter.Handling instructions●Pay careful attention of the following when handling a printing media(retransfer film or ink ribbon) or card.●Using a deformed or scratched card may cause card feed er-rors.Before Use4
●●Touching the printing surface of the printing media or card di-rectly with your hand may cause the print to turn out uneven.●Foreign particles attached to the printed areas may result inprinting voids. Attach the printing media in a clean environ-ment.●Use of electrically-charged printing media or cards may causeprinting errors. Do not allow static to occur, such as due tocards rubbing against each other.●When replacing or replenishing a printing media or card that isstored under a low temperature, use after leaving the media orcard at the operating ambient temperature of the printer for atleast one hour.Otherwise, condensation may occur, causing printing errors ormalfunction of the printer.StorageStorage instructions●The storage conditions of the printing media (retransfer film orink ribbon) and card have a significant effect on the printingquality. Store the printing media or card in one of the followinglocations.Storage environment●Temperature: 5C to 25C●Relative humidity: 40 % to 60 %Storage locationDo not store the printing media or card in the following locations.Doing so may cause the media or card to deteriorate.●Places exposed to direct sunlight.●Places with a high humidity.●Places near organic solvents or diazo copiers.Storage period●Use the printing media (retransfer film or ink ribbon) within halfa year after purchase. For details on the cards, please consultour authorized dealers.Printer Installation●When the printer is not in use, it is recommended that you turn off thepower, and cover it with a plastic sheet.●Do not place the printer unit in the following locations. Doing so mayhave adverse effects on the printer.●Carpeted room.●Places with a busy flow of people.●Places where paper (corrugated boards, etc.) is handled or stor-ed.●Places near photocopiers.●Places exposed to direct sunlight or near a heating equipment(such as a stove).●Inclined or unstable surfaces.●Places exposed directly to cold air, such as near an air-condi-tioner outlet, or places subject to high temperatures.Precautions on retransfer films/ink ribbons●Put on the supplied gloves when handling the retransfer film/ink ribbon.Direct contact of your hand with the printing surface may result in print-ing errors.When retransfer film/ink ribbon is dismantled●Winding misalignment may occur. If an improperly wound re-transfer film/ink ribbon is installed, the resulting color may vary,or errors may occur.When attaching the retransfer film/ink ribbon●Use your hands to adjust the media at the supply and take-upsides so that they are parallel to each other.When doing so, make sure you do not touch the printing sur-face.●Refer to the label adhered to the cassette for alignment of thescreen position. Printing errors may occur if the position is notproperly aligned.During transport or moving●Make sure to set to the transport mode."Transport mode setting" （' page 24）Precautions on CardsHandling and storage of cards after printingAvoid storing cards at places that are exposed to direct sunlightor subject to high temperatures and humidity.Discoloration or fading may occur if a card comes into contactwith the following chemicals or stationery.●Organic solvents, including alcohol, film cleaner, or diazo cop-ies.●Files, document cases, pass holders, or erasers made of flexi-ble polyvinyl chloride.●Hair wax or cosmetic products.Card typesThin cards and certain card materials may not be suitable forprinting using this printer. For details on the card material to useand other specifications, please consult our authorized dealers inadvance.Note:●If the card thickness is not properly adjusted, printing error orprinter malfunction may occur."Adjusting Card Thickness" （' page 56）When a card is jammed inside the printerCards may not be discharged correctly such as when the retrans-fer setting for the card is inappropriate.Stop using and remove the jammed cards immediately. Otherwise,you may have problems removing the cards, and fire or electricshock may also occur as a result.●When a card jam occurs, make use of the jog dial to remove thejam.●If the card cannot be removed, consult a servicing personnel orour authorized dealers.Before Use5
Disclaimer Name and functions of partsInternal mechanism diagram① Card feeder unit●This is the roller for feeding cards. Each of the feed rollers needs tobe cleaned daily.② Warpage correction heating roller●Some types of cards may warp. Adjust accordingly until warpage iseliminated. Set using the host computer.③ Retransfer heating roller●You can adjust the temperature and retransfer time for some retrans-fer films and cards. Set using the host computer.④ Non-contact IC encoder●You can adjust the position to stop the card when a non-contact ICcard is used. Set using the host computer.⑤ Contact IC●You can adjust the position to stop the card when a contact IC cardis used. Set using the host computer.⑥ Magnetic encoder●You can select the coercivity when writing data to the magnetic stripecard. Set using the host computer.⑦ Card turnover unit●Inverts the card.⑧ Cleaning roller●Removes any dust or dirt attached to the card. The cleaning rollerneeds to be cleaned daily.⑨ Card hopper●For loading cards.⑩ Retransfer film (take-up side)●For attaching the take-up side of the retransfer film.⑪ Retransfer film (supply side)●For attaching the unused side of the retransfer film.⑫ Ink ribbon (take-up side)●For attaching the take-up side of the ink ribbon.⑬ Thermal head●The thermal head is a consumable part. For details on its replace-ment, please consult our authorized dealers.⑭ Ink ribbon (supply side)●For attaching the unused side of the ink ribbon.⑮ NG card outlet●Discharges NG cards, such as during card jams.Before Use6
Front① Sliding knob●Opens/Closes the printer door.●Slide it upward, and pull toward you to open the printer door.② Operation buttons●For selecting and confirming information on the operation panel.③ Operation panel●Displays menus and error messages.④ Card hopper●For loading cards.⑤ Printer door⑥ Power switch●Turns the power On/Off.Rear① USB cable connection terminal●For connecting a USB 2.0 interface cable.② LAN cable connection terminal●For connecting an Ethernet interface cable.③ Cable clamp●For securing the supplied USB cable."Connection" （' page 57）④ ［AC INLET］ power supply terminal●For connecting the power cord.Right① NG card outlet●If a card is left inside the printer when the power is turned on or re-set, the card will be automatically discharged.●Cards in the printer are discharged when an error occurs on themagnetic card or IC card.② Air suction fan opening●Air inlet of the internal cooling fan.③ Filter cover●This is the cover of the fan filter.④ Security slot●For attaching the Kensington lock.Left① Card outlet●Outlet for discharging the cards.② Card stacker (supplied) attachment slot●For attaching the supplied card stacker.When printer door is open① Cassette buttons●Press these buttons in order to pull out the ink ribbon cassette or re-transfer film cassette.② Cleaning unit●Removes any dust or dirt attached to the card.③ Ink ribbon cassetteBefore Use7
●For attaching the ink ribbon.④ Jog dials●When there is card jam in the cleaning unit, turnover unit, or retrans-fer unit, detach the jog dial from the printer body, and attach it ac-cordingly to turn the rollers of the corresponding parts.⑤ Retransfer film cassette●For attaching the retransfer film.Ink ribbon cassette① Guide shaft●Provides guide to the position for attaching the cassette.② Shafts●When attaching an ink ribbon, unwind it along the shafts.③ Bobbin holder (black)●For securing the take-up side of the ink ribbon.④ Bobbin holder (yellow)●For securing the unused side of the ink ribbon.Retransfer film cassette① Bobbin holder (black)●For securing the take-up side of the retransfer film.② Guide shaft●Provides guide to the position for attaching the cassette.③ Shafts●When attaching a retransfer film, unwind it along the shafts.④ Bobbin holder (green)●For securing the unused side of the retransfer film.Before Use8
SpecificationsMain specificationsItem DescriptionRecording system Dye sublimation retransferPaper feed mode AutomaticRecording density 300 dpiReproduction gradation 256 levels each for Y, M and C; C and 2 for BkInterface USB 2.0 (Hi-Speed/Full-Speed)Interface Ethernet(100BASE-TX/10BASE-T)Operating environment conditions Temperature between 15  and 30 COperating environment conditions Humidity between 35 % and 70 % (no condensation)Storage environment conditions Temperature between -15 C and 55 CStorage environment conditions Humidity between 20 % and 80 %Power supply AC 100 V - 120 V/AC 220 V - 240 V(tolerance: ע10 %)50 Hz/60 Hz(tolerance: ע5 %)Current consumption 3.5 A (100 V system)Power consumption 310 W (max.)Mass (Standard) approx. 12.5 kg (excluding optional built-in items)Dimensions (cm) 343 mm x 335 mm x 322 mm (W x H x D)Outline dimensional drawingBefore Use9
Accessories/separately sold itemsAccessoriesPlease check to ensure that the printer accessories are in placewhen unpacking the product package.●●CD-ROM x 1●Instruction Manual x 1●“Read Me First”（LST1004） x 1 booklet●Power Cord (2 m) x 2●Cleaning Card x 1●Card Stacker x 1●USB 2.0 Cable (2 m) x 1●Gloves x 1 PairProducts sold separatelyTo purchase these items, please consult our authorized dealers.●YMCK (1000 Images) SetModel: CY-P340AInk Model: CY-340-100Retransfer Film Model: CY-3RA-100●Ink Ribbon (YMCKK), 750 frames/roll Model: CY-35K-75D●Ink Ribbon (YMCKU), 750 frames/roll Model: CY-35U-75D●Retransfer Film (YMCKK), 1000 Images/Model: CY-3RA-100●Cleaning Kit:Magnetic Head Cleaning Card (x 5), Cotton Swab (5 Large and 5Small), Cleaning Wipes (1 Box, Model: CX210-CKIT1)●Cleaning Card:10 Cards/Set (Model: CX210-CC1)Before Use10
OptionsFunctions●●Double-sided printerPrinter that supports double-sided printing.●Single-sided printerPrinter that supports single-sided printing.Options●Warpage correctionDevice for correcting card warpage after printing.●Magnetic encoderDevice for writing data to a magnetic stripe card.●Supports only installation of a double-sided printer.●Contact IC encoderDevice for writing data to a contact IC card.●Non-contact IC encoderDevice for writing data to a non-contact IC card.Operation Panel●"Operation Panel" ' page 11●"Setting Using the Operation Panel" ' page 13●"Setting using the operation panel" ' page 17●"Security" ' page 25●"Setting using the status monitor" ' page 80●"Printing a Card" ' page 27Operation PanelName and functions of parts① Operation panel●Displays the mode settings, operating status, and error messages.② Status icon/operation button display●Displays the status icon or the function of the operation button duringmode setting.③ Operation buttons●For selecting a button displayed on the operation panel.Operation buttonsResets the printer.●After clearing an error, press in the order of ［Reset］DB.Displays the user mode.Exits setting.Pressing it each time brings you to the next higher settingmode level.Displays the setting mode in the next lower level.Confirms or executes a setting.It is also used to save a new setting.●The display does not change if an item cannot be altered using the op-eration panel.●Pressing it each time displays the next setting item.Pressing it each time displays the next setting value.Displays the settings change mode.●If ［Change］ is not displayed for an item, you can adjust the settingson the status monitor of a PC."Status monitor setting" （' page 80）Before Use11
Displays the scroll mode for the displayed characters.Scrolls to the next displayed character on the left.Scrolls to the next displayed character on the right.Operation panel status displayUSB connectionPrinter information can be viewed through the network. However, printingis performed through USB connection.●IP address established●IP address not establishedNetwork connection●IP address established●IP address not establishedSecurity status●Locked●Unlocked【定義なし】Operation Panel DisplayStarting upInitializingPreheatingReadyPrintingLoadingEncodingAdjusting heat roller to the preset temperatureRetransferringCleaningHeater OFFOperation12
Setting Mode●●Settings can be viewed on the printer’s operation panel.●Settings can be changed on the status monitor of the computer."Setting Using the Operation Panel" （' page 17）"Setting Mode Flow" （' page 14）Cleaning●For setting during cleaning of the card feed roller or magnetic head.Setting values●RollersSelect this value when cleaning the card feed roller.●MGSelect this value when cleaning the magnetic head.Counter Reset●Resets the free counter and error counter.Test Print●Prints the printer’s built-in test pattern, or the different setting values.●When system troubles occur, printing can be performed using settingson the printer or computer by operating only the printer.Setting values●Test Print: Test Pattern, Printer Setting, Network, Lami SettingDown load●Updates the firmware.Transport Mode●For setting the transport mode.Media●Displays the settings of the printing media.Setting values●Ink Type: YMCK, YMCKPO, K, YMCKK, YMCKUVSet according to the type of ink ribbon.●Film Type: 1000, 750Set according to the type of retransfer film.●Card Thickness: Standard, ThinSet according to the thickness of the card.Standard: Supports card thickness of 0.76 mmThin: Supports card thickness of 0.25 mmPrint●Displays the printing settings.Setting values●YMC Level: -3, -2, -1, 0, 1, 2, 3For setting the YMC (color) density level.Selecting a larger value increases the density level.●Black Level: -3, -2, -1, 0, 1, 2, 3For setting the K (black) density level.Selecting a larger value increases the density level.●Black Mode: Standard, FineFor setting the printing mode for the K (black) component.If the characters still appear faded after raising the ［Black Lev-el］, set to ［Fine］.However, printing time required will be longer than the ［Stand-ard］ setting.●UV Level: -3, -2, -1, 0, 1, 2, 3For setting the UV ink density level.Selecting a larger value increases the density level.During UV printing, card warpage may increase if the card has alow heat resistance or under an environment with high tempera-ture.●PO Level: -3, -2, -1, 0, 1, 2, 3For setting the density level of the peel-off ink.Selecting a larger value increases the density level.Retransfer●Displays the retransfer mode settings.Setting values●Temp Level: -2, -1, 0, 1, 2For setting the retransfer roller temperature.Selecting a larger value increases the temperature.Retransfer may fail depending on the card used. If retransfer fails,raise the setting to the next higher value.A higher retransfer roller temperature helps to enhance card re-transfer, but the stronger heat may also cause the card to deform.If the printer is not initialized after changing the temperature set-ting, temperature is adjusted after the printing operation starts.●Speed (Front): -3, -2, -1, 0, 1, 2For setting the surface retransfer speed.Selecting a larger value increases the speed.Retransfer may not be successful for some parts of the card de-pending on the card used. Lowering the setting value helps to en-hance retransfer, but the stronger heat may also cause the card todeform.●Speed (Back): -3, -2, -1, 0, 1, 2For setting the rear surface retransfer speed.Selecting a larger value increases the speed.Some types of cards may warp during double-sided printing. Ifcard warpage occurs, raise the setting to the next higher value.●MG Peel Mode: Standard, MG StripeFor setting the method for peeling the retransfer film.●Standby Mode: Front wait, Back waitFor setting the laminator standby position.Select whether to standby at the front or rear surface during dou-ble-sided printing.Bend Remedy●Displays the warpage correction mode settings.Setting values●Temp Level: -5, -4, -3, -2, -1, 0, 1, 2, 3, 4, 5, offFor setting the warpage correction roller temperature.Selecting a larger value increases the temperature.If the printer is not initialized after changing the temperature set-ting, temperature is adjusted after the printing operation starts.●Speed: -2, -1, 0, 1, 2For setting the warpage correction mode speed.Selecting a larger value increases the speed.Heat Roller●Displays the settings of the power save mode or low temperaturestandby mode.Setting values●Power Saving: 5 mins, 10 mins, 15 mins, 20 mins, 25 mins, 30mins, 45 mins, 60 mins, offFor setting the time of the power save mode.While in the [Ready] mode, if the printer is not operated during aspecific time interval, the retransfer roller, warpage correctionroller, and backlight of the operation panel are turned off to savepower.Operation13
●●HR Control: Off, OnFor setting whether to standby the printer by lowering the retrans-fer heat roller temperature if cards are not issued for 30 minutesor longer.The printer will automatically be restored to the original mode dur-ing the next card issuance, but it may take a longer time beforethe first card is printed.Set this to On during normal use.Setting●Displays the printer settings.Setting values●Display:Mode:CounterCounter: Total Cnt, Head Cnt, Free Cnt, Cleaning Cnt, Error CntContrast: -3, -2, -1, 0, 1, 2, 3For setting the display status the operation panel.●Buzzer: On, OffFor setting whether to sound the buzzer when an error occurs orwhen settings are changed.●Unit No:No.1 ~ No.10For setting the printer’s unit number according to the USB envi-ronment.Option●Displays the optional settings.Setting values●MG: None, ISO, JISDisplays the availability of a magnetic encoder or the type of en-coder used.●IC Antenna: None, InstalledDisplays the availability of a non-contact IC encoder.●IC Contact: None, ISO Type, JIS TypeDisplays the availability of a contact IC encoder or the type of en-coder used.●Contact IC R/W: None, InstalledDisplays the availability of an IC contact.●Bend Remedy HR: None, InstalledDisplays the availability of a warpage correction heat roller.●Turn Over: None, InstalledDisplays the availability of retransfer unit.MG●Displays the coercivity settings.Setting values●JIS Type: Loco, HicoFor setting the coercivity when writing data to a JIS magneticstripe card.●Retry Count: 0, 1, 2, 3For setting the number of retries during data writing.Network●Displays the network settings.Setting values●Printer Name: ASCII character strings (10 characters)For setting the printer name.●Host IF: LAN, USBFor setting the interface.If the printer is connected via USB interface, the setting switchesautomatically to the USB setting even if it is set to LAN during ini-tialization.●IPv4:DHCP: On, OffSetting: IP Address, Subnet Mask, GatewayEfective IP:IP AddressFor setting IPv4.●IPv6:Adrs Config: Auto, ManualSetting：IP Address, Prefix Len, GatewayEfective IP: IP Address1, IP Address2, IP Address3For setting IPv6.●Session Time Out: Off, 10 mins, 20 mins, 30 mins, 60 minsFor setting the session timeout interval.●MAC Address: Hexadecimal character stringsDisplays the MAC address.●IP Sec Mode: Off, OnFor setting the availability of IP Sec.●IP Sec Type: not Setting, Preshard, CertificateDisplays the method for IP Sec verification.Setting Mode Flow●Settings can be viewed on the printer’s operation panel.●Settings can be changed on the status monitor of the computer."Setting Mode" （' page 13）Press ［Menu］●A setting item appears.Press ［Next］●Pressing it each time displays the next setting item.●Pressing ［Enter］ or ［Change］ displays the setting value.●Pressing ［Next］ or A displays the next setting value.●Pressing ［Exit］ displays the setting mode of the next higher level.Operation14
Operation15
Operation16
Setting using the operation panelInitialization●●Whenever the power is turned on, cue (initialization) is per-formed automatically on the ink ribbon and retransfer film.●You can also perform initialization using the operation buttonon the operation panel.Press ［Reset］●A [Initialize] message appears.Press B●An [Initializing] message appears, and initialization of the printer starts.Initializing printer when attaching the cassetteMemo:●When detaching the ink ribbon cassette or retransfer film cassette fromthe printer body, dust may adhere to the ink ribbon or retransfer film.Printing errors such as discoloring and retransfer error may occur de-pending on the size of the dust particles.To prevent printing errors from occurring, initialize the printer when youattach the cassette.●When attaching a new retransfer film, it is recommended that you for-ward the film by one or two images before printing.Turn on the power.Check to ensure that ［Ready］ or ［Preheating］ is displayed on theoperation panel of the printer.Press ［Reset］●A ［Initialize］ message appears.Initializing printer without feeding the image① Press B●An [Initializing] message appears, and initialization of theprinter starts.Initializing printer after feeding by one image① Press ［Next］●A ［Next Panel, OK?］ message appears.Operation17
②② Press B●An [Initializing] message appears, and the printer is initializedafter feeding the ink ribbon and retransfer film by one image.Initializing printer after feeding by two images① Press ［Next］●A ［2'nd Panel, OK?］ message appears.② Press B●An [Initializing] message appears, and the printer is initializedafter feeding the ink ribbon and retransfer film by two images.Firmware updatePress ［Menu］●A [Cleaning] message appears.Press ［Next］ to set to [Down load]●Pressing the [Next] button each time displays the next screen.Press ［Enter］●Data download from the host computer starts.●A ［Downloading］ message during data download from the host com-puter.Note:●Do not turn off the power during data download from the host comput-er.Doing so may damage the printer firmware and cause malfunction.●A [Please Power Off] message when data download from the hostcomputer is complete.Operation18
Turn off the power.●The firmware is updated.Counter setting●This is used for setting the type of counter displayed on the operationpanel.Counter types●●Total: total counterDisplays the total number of cards that are correctly printed.●Head: Head counterDisplays the total number of printed sides for the same head.●Free: free counterDisplays the number of cards that are correctly printed. This num-ber can be reset.●Cleaning Cun: Cleaning counterDisplays the number of cards that are correctly printed after thelast cleaning.●Error Cnt: Error counterDisplays the number of cards that are not correctly printed. Thisnumber can be reset.Press ［Menu］●A [Cleaning] message appears.Press ［Next］ to display [Setting]●Pressing the [Next] button each time displays the next screen.Press ［Enter］●A [Display] message appears.Press ［Enter］●A [Mode] message appears.Operation19
Press ［Next］●A ［Counter］ message appears.Press ［Change］●A setting change screen appears.Press A and select a setting value.Press B to confirm the setting value.●Pressing B confirms the setting and returns you to the previousscreen.Press ［Exit］●Pressing [Exit] each time returns you to the previous screen.Resetting the counter●Resets the free counter and error counter.Press ［Menu］●A [Cleaning] message appears.Press ［Next］ to set to [Counter Reset]Press B●Resets the free counter and error counter.Checking reset●●Select [Free Cnt] or [Error Cnt] under [Counter setting].Test print●Prints the printer’s built-in test pattern, or the different setting values.●When system troubles occur, printing can be performed using settingson the printer or computer by operating only the printer.Test types●●Printer Setting:Prints according to the values preset in the printer’s user mode.●Network:Prints according to the values preset through the network.●Press ［Menu］●A [Cleaning] message appears.Press ［Next］ to display [Test Print]Operation20
Press [Change].●A [Test Pattern] message appears.Press A and select a test type.Press B●Test print starts.Contrast setting●This is used for setting the contrast of the operation panel display.Setting values●●-3, -2, -1, 0, 1, 2, 3Selecting a larger value increases the contrast.Press ［Menu］●A [Cleaning] message appears.Press ［Next］ to set to [Setting]●Pressing the [Next] button each time displays the next screen.Press ［Enter］●A [Display] message appears.Press ［Enter］●A [Mode] message appears.Press ［Next］●A ［Contrast］ message appears.Press ［Change］●A setting selection screen appears.Press A and select a setting value.Press B to confirm the setting value.●Pressing B confirms the setting and returns you to the previousscreen.Press ［Exit］●Pressing [Exit] each time returns you to the previous screen.Operation21
Buzzer sound setting●This is used for setting the buzzer sound when an error occurs.Setting values●●On: turns on buzzer sound, Off: turns off buzzer soundPress ［Menu］●A [Cleaning] message appears.Press ［Next］ to set to [Setting]Press ［Enter］●A [Display] message appears.Press ［Next］ to set to [Buzzer]Press ［Change］●A setting selection screen appears.Press A and select a setting value.Press B to confirm the setting value.●Pressing B confirms the setting and returns you to the previousscreen.●To display the next setting value, press A.Press ［Exit］●Pressing [Exit] each time returns you to the previous screen.Operation22
Unit number setting●For setting the printer’s unit number according to the USB environment.Setting values●●No.1 ~ No.10Press ［Menu］●A [Cleaning] message appears.Press ［Next］ to set to [Setting]Press ［Enter］●A [Display] message appears.Press ［Next］ to set to [Unit No]Press ［Change］●A setting selection screen appears.Press A and select a setting value.Press B to confirm the setting value.●Pressing B confirms the setting and returns you to the previousscreen.Press ［Exit］●Pressing [Exit] each time returns you to the previous screen.Operation23
Transport mode settingNote:●Make sure that you set to the transport mode when transporting ormoving the printer.Failure to do so may result in malfunction of the printer.●When transporting or moving the printer, ensure that the heat roller issecured to a safe position.Open the printer door.Press and hold down the cassette button, and remove the ink ribboncassette (on the right) to remove the ink ribbon.Press and hold down the cassette button, and remove the retransferfilm cassette (on the left) to remove the retransfer film.Close the printer door.Turn on the power.Check to ensure that ［Film Search］ is displayed on the operationpanel of the printer.Press ［Menu］●A [Cleaning] message appears.Press ［Next］ to set to ［Transport Mode］Press B●After setting to the transport mode, a ［Please Power Off］ messageappears. Turn off the power, and attach the cassette.Note:●When in the transport mode, the retransfer film cassette cannot be in-stalled to the printer with the retransfer film attached.Canceling the transport mode●●With the printer door closed. turn on the power, and cancel thetransport mode.Operation24
SecuritySecurity setting●●When a security number is set, opening/closing of the printerdoor and detachment of the card hopper are disabled.●To change the security number, you have to delete it and regis-ter a new number again.Press the operation button (center) for at least 3 seconds.●A [Set Sec-Key OK?] message appears.Press B●A [New Key] message appears.Enter a number.●You can enter up to 8 digits.●Pressing A each time advances to the next number.●Pressing E each time advances to the next digit.Press B●A [Re-enter] message appears.Input the number you have entered in [New Key] again.Press B●If this number is consistent with the number entered in [NewKey], the display returns to [Ready], and the new password isregistered.●If this number is not consistent with the number entered in [NewKey], the display returns to [Set Sec-Key]. Enter a numberagain.Turning off the security function●You can deactivate the locked security as follows.Press the operation button (center) for at least 3 seconds.●A [Unlock Sec-Key OK?] message appears.Press E●A [Unlock Sec-Key] message appears.Enter the security number registered for [New Key].Operation25
●Pressing A each time advances to the next number.●Pressing E each time advances to the next digit.Press B●●If this number is consistent with the number entered in [NewKey], the display returns to [Ready], and the lock is deactivated.●If this number is not consistent with the number entered in [NewKey], the display returns to [Unlock Sec-Key OK?]. Enter a num-ber again.Deleting security number●You can delete a registered security number as follows.●To change the security number, you have to delete it and regis-ter a new number again.Press the operation button (center) for at least 3 seconds.●A [Unlock Sec-Key OK?] message appears.Press ［Next］●A [Delete Sec-Key OK?] message appears.Press B●A [Key for DEL] message appears.Enter the security number entered in [New Key].●Pressing E each time advances to the next digit.●Pressing A each time advances to the next number.Press B●If this number is consistent with the number entered in [NewKey], the display returns to [Ready], and the lock is deactivated.●If this number is not consistent with the number entered in [NewKey], the display returns to [Unlock Sec-Key OK?]. Enter a num-ber again.Operation26
Setting Using the Status Monitor"Status Monitor Settings" （' page 80）Printing a CardNote:●If you see an [Initializing...] or [Preheating..] message on the LCD panelof the printer, this means the printer is not ready yet. Printing cannot beperformed in this case.●Printing the card on the side with the magnetic stripe may cause print-ing errors or damage to the card’s functions. If you want to do so, con-sult our authorized dealers in advance.Printing a CardTurn on the power.Check to ensure that cards are inserted into the card hopper.Open the print settings screen of the application.Select this printer from ［Name］.●If there are multiple printers, select the name of the printer that youwant to perform printing on.After ensuring that a ［Ready］ message appears on the LCD panel ofthe printer, start printing."Precautions on cards" '' page 28●"Card has run out" ' page 28"Ink Ribbon" ' page 29●"Ink ribbon has run out" ' page 29●"Ink ribbon is broken" ' page 30"Retransfer Film" ' page 31●"Retransfer film has run out" ' page 31●"Retransfer film is broken" ' page 32Operation27
Precautions on cardsCard has run out●Replenish the cards.Print this pageNote:●If the security lock is on, deactivate it. After work is complete, activatethe security lock again.●Do not touch the printing surface of the card. Touching it may causeprinting errors. Put on the supplied gloves when handling the cards.●When using new cards, separate them one by one before setting themin the printer. Cards may be adhered to each other due to static, thuscausing card jams.●Align the cards before setting them in the printer. Otherwise, the cardhopper cover may not close properly, and this may damage the printer.●Printing the card on the side with the magnetic stripe may cause print-ing errors or damage to the card’s functions. If you want to do so, con-sult our authorized dealers in advance.●To set cards with both functions (magnetic stripe and contact IC), fol-low the procedure for setting the contact IC card.Set the card hopper knob to ［OPEN］.Lift to remove the card hopper cover.Align the orientation of the cards, and set them in the printer.Magnetic cards●●Set the card with the magnetic stripe facing upward and towardthe printer, or facing downward and toward you..ISO contact IC cards●Set the card with the Contact IC terminal facing upward and to-ward the rear of the printer, or downward and toward the frontof the printer.Install the card hopper cover.Replacement28
Ink RibbonInk ribbon has run out●Replace with a new ink ribbon.Print this pageNote:●If the security lock is on, deactivate it. After work is complete, activatethe security lock again.●Stand the cassette on a flat surface as illustrated in the diagram. Avoiddoing so on a floor as dust attached to the retransfer film may causeprinting errors.●Do not touch the inked surface (the side that faces outward when in-stalled) with your hand. Touching it may cause printing errors. Put onthe supplied gloves when handling the ink ribbon.●When installing a used ink ribbon, align the yellow side of the unusedribbon with the arrow indicated on the label of the cassette. If the posi-tion of the yellow side is not properly aligned, the print may turn outlight.●When handling the cassette, hold it with both hands. Accidentally drop-ping the cassette may damage it or result in injuries.●Do not perform work on the printer door. Do not place heavy objects orapply load on the printer. Doing so may damage it.●During replacement, clean the four bobbin holders on the printer. Burrsgenerated by friction between the bobbins and bobbin holders may beadhered to the ink ribbon or retransfer film, causing printing errors.Open the printer door.Press and hold down the cassette button, and pull out the ink ribboncassette (on the right) to remove the ink ribbon.Install a new ink ribbon.●Install while referring to the indication on the label of the cassette.① With the inked surface facing outward, align the yellow side of theunused ribbon with the arrow on the cassette, and unwind it alongthe three shafts.② Insert the ink ribbon firmly into the bobbin holders with the ribbon setto the far end of the guides.●A: take-up side (black)●B: unused side (yellow)Remove any slack in the ink ribbon.① Hold the cassette.② Turn the knob in the direction indicated by the arrow.Insert the cassette all the way in along the guide rail until a “click”sound is heard. Close the printer door.Press ［Reset］DB to reset the printer.Replacement29
"Initializing printer when attaching the cassette" （' page 17）Ink ribbon is broken●Repair the ink ribbon.Print this pageNote:●If the security lock is on, deactivate it. After work is complete, activatethe security lock again.●Stand the cassette on a flat surface as illustrated in the diagram. Avoiddoing so on a floor as dust attached to the retransfer film may causeprinting errors.●Do not touch the inked surface (the side that faces outward when in-stalled) with your hand. Touching it may cause printing errors. Put onthe supplied gloves when handling the ink ribbon.●When handling the cassette, hold it with both hands. Accidentally drop-ping the cassette may damage it or result in injuries.●When installing a used ink ribbon, align the yellow side of the unusedribbon with the arrow indicated on the label of the cassette. If the posi-tion of the yellow side is not properly aligned, the print may turn outlight.●Do not perform work on the printer door. Do not place heavy objects orapply load on the printer. Doing so may damage it.●During replacement, clean the four bobbin holders on the printer. Burrsgenerated by friction between the bobbins and bobbin holders may beadhered to the ink ribbon or retransfer film, causing printing errors.Open the printer door.Press and hold down the cassette button, and pull out the ink ribboncassette (on the right) to remove the ink ribbon.Cut away the broken portion, and attach the unused portion at the sup-ply side to the other end at the take-up side using an adhesive tape.Attach the ink ribbon, and turn the take-up side until the cut section isout of sight.●Install while referring to the indication on the label of the cassette.① With the inked surface facing outward, align the yellow side of theunused ribbon with the arrow on the cassette, and unwind it alongthe three shafts.② Turn the knob in the direction of the arrow to remove any slack.③ Insert the ink ribbon firmly into the bobbin holders with the ribbon setto the far end of the guides.Insert the cassette all the way in along the guide rail until a “click”sound is heard. Close the printer door.Replacement30
Press ［Reset］DB to reset the printer."Initializing printer when attaching the cassette" （' page 17）Retransfer FilmRetransfer film has run out●Replace with a new retransfer film.Print this pageNote:●If the security lock is on, deactivate it. After work is complete, activatethe security lock again.●Stand the cassette on a flat surface as illustrated in the diagram. Avoiddoing so on a floor as dust attached to the retransfer film may causeprinting errors.●Do not touch the retransfer face (the side that faces outward when in-stalled) with your hand. Touching it may cause printing errors. Put onthe supplied gloves when handling the retransfer film.●When handling the cassette, hold it with both hands. Accidentally drop-ping the cassette may damage it or result in injuries.●When installing a used retransfer film, align the unused side of the filmwith the arrow indicated on the label of the cassette. Failure to do somay result in errors, or the print may turn out light.●When installing a new film, make sure that at least three black lines arewound onto the take-up side. Insufficient winding may cause the printerto malfunction.●Do not perform work on the printer door. Do not place heavy objects orapply load on the printer. Doing so may damage it.●During replacement, clean the four bobbin holders on the printer. Burrsgenerated by friction between the bobbins and bobbin holders may beadhered to the ink ribbon or retransfer film, causing printing errors.Open the printer door.Press and hold down the cassette button, and pull out the retransferfilm cassette (on the left) to remove the retransfer film.Install a new retransfer film.●Install while referring to the indication on the label of the cassette.Replacement31
① When installing the retransfer film, make sure that at least threeblack lines are wound onto the take-up side.② With the retransfer face facing outward, align the unused side of thefilm with the arrow on the cassette, and unwind it along the threeshafts.③ Insert the retransfer film firmly into the bobbin holders with the filmset to the far end of the guides.●A: take-up side (black)●B: unused side (green)Remove any slack in the film.① Hold the retransfer film cassette.② Turn the knob in the direction indicated by the arrow.Insert the cassette all the way in along the guide rail until a “click”sound is heard. Close the printer door.Press ［Reset］DB to reset the printer.Memo:●When attaching a new retransfer film, it is recommended that you for-ward the film by one or two images before printing."Initializing printer when attaching the cassette" （' page 17）Retransfer film is broken●Repair the retransfer film.Print this pageNote:●If the security lock is on, deactivate it. After work is complete, activatethe security lock again.●Stand the cassette on a flat surface as illustrated in the diagram. Avoiddoing so on a floor as dust attached to the retransfer film may causeprinting errors.●Do not touch the retransfer face (the side that faces outward when in-stalled) with your hand. Touching it may cause printing errors. Put onthe supplied gloves when handling the retransfer film.●When handling the cassette, hold it with both hands. Accidentally drop-ping the cassette may damage it or result in injuries.●When installing a used retransfer film, align the unused side of the filmwith the arrow indicated on the label of the cassette. Failure to do somay result in errors, or the print may turn out light.Replacement32
●Do not perform work on the printer door. Do not place heavy objects orapply load on the printer. Doing so may damage it.●During replacement, clean the four bobbin holders on the printer. Burrsgenerated by friction between the bobbins and bobbin holders may beadhered to the ink ribbon or retransfer film, causing printing errors.Open the printer door.Press and hold down the cassette button, and pull out the retransferfilm cassette (on the left) to remove the retransfer film.Cut away the broken portion, and attach the unused portion at the sup-ply side to the other end at the take-up side using an adhesive tape.Attach the retransfer film, and turn the take-up side until the cut sectionis out of sight.① With the retransfer face facing outward, align the unused side of thefilm with the arrow on the cassette, and unwind it along the threeshafts.② Insert the retransfer film firmly into the bobbin holders with the filmset to the far end of the guides.③ Turn the knob in the direction of the arrow to remove any slack.Insert the cassette all the way in along the guide rail until a “click”sound is heard. Close the printer door.Press ［Reset］DB to reset the printer."Initializing printer when attaching the cassette" （' page 17）Replacement33
Servicing of Parts●"Cleaning roller" ' page 34●"Fan filter" ' page 35●"Card feed roller/heating roller" ' page 36●"Magnetic head" ' page 40●"Bobbin holders" ' page 38●"Thermal head" ' page 41Servicing Based on Print Output●"Colors appear faded or dirt is conspicuous" ' page 42●"Card jams" ' page 42●"Error during writing/reading" ' page 42●"Lines appear on card after printing" ' page 42Note:●After servicing or cleaning is complete, check to ensure that all disman-tled parts are restored to their original positions. Failure to restore theparts may result in malfunction of the printer.Request for Routine Servicing●●In order to prevent printing errors and malfunctions from occur-ring in advance, please request for routine servicing by theservicing personnel. For details on servicing, please consultour authorized dealers.Servicing of PartsCleaning roller●The function of the cleaning roller is to remove any dirt or dust attachedto the card.●Card jams may occur if the cleaning roller is dirty.●The color of the printed card may appear faded or dirt may appear con-spicuous if the cleaning roller is dirty.Print this pageNote:●If the security lock is on, deactivate it. After work is complete, activatethe security lock again.●If the printer is used everyday, make sure to clean the cleaning rollerdaily at the end of the operation.●Do not perform work on the printer door. Do not place heavy objects orapply load on the printer. Doing so may damage it.●After washing, allow the cleaning roller to dry completely before instal-ling it to the printer.●Do not wash the cleaning roller with anything other than water (e.g., al-cohol).●Replace the cleaning unit with a new one after using it for about oneyear. For details on its replacement, please consult our authorizeddealers.●After cleaning is complete, check to ensure that all dismantled partsare restored to their original positions. Failure to restore the parts mayresult in malfunction of the printer.Open the printer door.Pull out the cleaning unit.Wash the cleaning roller with water.●Wash the roller with water, and remove any dirt from the surface of thecleaning roller with your finger.Maintenance34
Allow the cleaning roller to air dry.Set the cleaning unit, and close the printer door.●With the roller facing the right, insert it all the way in.Fan filter●The color of the printed card may appear faded or dirt may appear con-spicuous if the fan filter is dirty.●Perform cleaning after printing about 10,000 cards.Print this pageNote:●After cleaning is complete, check to ensure that all dismantled partsare restored to their original positions. Failure to restore the parts mayresult in malfunction of the printer.Remove the filter cover located on the side of the printer.Remove the fan filter.Remove any dirt that is attached to the fan filter using a vacuum clean-er.Set the fan filter.Set the filter cover.Maintenance35
Card feed roller/heating roller●The color of the printed card may appear faded or dirt may appear con-spicuous if the card feed roller/heating roller is dirty.●Perform cleaning after printing about 1,000 cards.Print this pageNote:●If the security lock is on, deactivate it. After work is complete, activatethe security lock again.●Before cleaning the card feed roller/heating roller, make sure that youclean the cleaning roller. Otherwise, dirt on the cleaning roller may beattached to the cleaning card, causing its cleaning capability to deterio-rate.●Stand the cassette on a flat surface as illustrated in the diagram. Avoiddoing so on a floor as dust attached to the retransfer film may causeprinting errors.●If card jam occurs when the cleaning card is inserted, turn off and onthe power of the printer. Doing so automatically discharges the card.●Do not perform work on the printer door. Do not place heavy objects orapply load on the printer. Doing so may damage it.●Each cleaning card can only be used once. Reusing a dirty card maydirty the roller or cause the printer to malfunction. For details on thecleaning card, please consult our authorized dealers.●After cleaning is complete, check to ensure that all dismantled partsare restored to their original positions. Failure to restore the parts mayresult in malfunction of the printer.●For details on separately sold items, please consult our authorizeddealers.Open the printer door. Press and hold down the cassette button, andremove the retransfer film cassette (on the left).Close the printer door, and remove the card hopper.Maintenance36
Turn on the power.Press [Menu] to set to ［Cleaning］Press ［Enter］ to set to ［Rollers］Peel off the backing paper from the cleaning card (sold separately).Press B●A [Cleaning Start OK?] message appears.Press B●A [Cleaning...] message appears.Note:●If the retransfer heating roller is hot, a ［HR is too hot］ message will bedisplayed. Turn off the power, and perform cleaning after the retransferheating roller has cooled down completely.Insert the cleaning card (sold separately) within 20 seconds.●The roller draws in the card, and cleaning starts automatically. Reversethe adhesive face, and insert the card again.Note:●Insert the card within 20 seconds after pressing B.●After pressing B, the buzzer sounds upon a lapse of 20 seconds, anda [Jam (Hopper)] error message appears 10 seconds later.Press ［Reset］DB to cancel the error.●When a standard-sized card is inserted, the card is automatically dis-charged from the NG card outlet, and the printer returns to the [Clean-ing Start OK?] screen. After the cleaning card is discharged, turn off the power, and installthe retransfer film cassette and card hopper.Maintenance37
●To turn on the power again, do so after an interval of at least 10 sec-onds.Magnetic head●Writing/Reading errors may occur if the magnetic head is dirty.●Perform cleaning after printing about 1,000 cards.Print this pageNote:●If the security lock is on, deactivate it. After work is complete, activatethe security lock again.●Before cleaning the magnetic head, make sure that you clean thecleaning roller. Otherwise, dirt on the cleaning roller may be attached tothe cleaning card, causing its cleaning capability to deteriorate.●After cleaning is complete, check to ensure that all dismantled partsare restored to their original positions. Failure to restore the parts mayresult in malfunction of the printer.●Do not perform work on the printer door. Do not place heavy objects orapply load on the printer. Doing so may damage it.●For details on separately sold items, please consult our authorizeddealers.Turn on the power.Check to ensure that ［Ready］ or ［Preheating］ is displayed on theoperation panel of the printer.Remove the card hopper.Press [Menu] to set to ［Cleaning］Maintenance38
［Enter］D Press ［Next］ to set to ［MG］Apply alcohol on the magnetic head cleaning card (sold separately).●Apply about three to four drops of alcohol on the magnetic stripe.Press BInsert the magnetic head cleaning card within 20 seconds.Note:●Insert the card within 20 seconds after pressing B.●After pressing B, the buzzer sounds upon a lapse of 20 seconds, anda [Jam (Hopper)] error message appears 10 seconds later.Press ［Reset］DB to cancel the error.After the cleaning card is discharged, turn off the power, and install thecard hopper.●To turn on the power again, do so after an interval of at least 10 sec-onds.Maintenance39
Bobbin holders●The color of the printed card may appear faded or dirt may appear con-spicuous if burrs are attached to the bobbin holders.Print this pageNote:●If the security lock is on, deactivate it. After work is complete, activatethe security lock again.●Stand the cassette on a flat surface as illustrated in the diagram. Avoiddoing so on a floor as dust attached to the retransfer film may causeprinting errors.●Do not perform work on the printer door. Do not place heavy objects orapply load on the printer. Doing so may damage it.●Perform cleaning each time you replace the ink ribbon or retransferfilm.Otherwise, burrs attached to the bobbin holders may fall onto the card,ink ribbon, or retransfer film, causing printing errors.●After cleaning is complete, check to ensure that all dismantled partsare restored to their original positions. Failure to restore the parts mayresult in malfunction of the printer.●For details on separately sold items, please consult our authorizeddealers.Open the printer door.Press and hold down the cassette button, and remove the ink ribboncassette (on the right).Press and hold down the cassette button, and remove the retransferfilm cassette (on the left).Apply alcohol to a cotton swab (large), and use it to wipe the four bob-bin holders.(Cotton swab and alcohol: sold separately)Insert the retransfer film cassette along the guide rail until a “click”sound is heard.Insert the ink ribbon cassette along the guide rail until a “click” sound isheard. Close the printer door.Maintenance40
Thermal head●Lines may appear on the card after printing if the thermal head is dirty.Print this pageNote:●If the security lock is on, deactivate it. After work is complete, activatethe security lock again.●Stand the cassette on a flat surface as illustrated in the diagram. Avoiddoing so on a floor as dust attached to the retransfer film may causeprinting errors.●Do not perform work on the printer door. Do not place heavy objects orapply load on the printer. Doing so may damage it.●Touching the thermal head with your body electrostatically chargedmay cause damage to the head. Make sure that you touch the metallicpart of the printer before commencing work.●Pay attention to prevent metallic objects from knocking against thethermal head. Doing so may damage it.●After cleaning is complete, check to ensure that all dismantled partsare restored to their original positions. Failure to restore the parts mayresult in malfunction of the printer.●For details on separately sold items, please consult our authorizeddealers.Open the printer door.Press and hold down the cassette button, and remove the ink ribboncassette (on the right).Press and hold down the cassette button, and remove the retransferfilm cassette (on the left).Apply alcohol to a cotton swab (large), and use it to wipe the thermalhead.(Cotton swab and alcohol: sold separately)●Wipe the thermal head with care in the horizontal direction.Insert the retransfer film cassette along the guide rail until a “click”sound is heard.Insert the ink ribbon cassette along the guide rail until a “click” sound isheard. Close the printer door.Maintenance41
Servicing Based on Print OutputColors appear faded or dirt is conspicuous●●"Clean the cleaning roller." ' page 34●"Clean the fan filter." ' page 35●"Clean the card feed roller/heating roller." ' page 36●"Clean the bobbin holders." ' page 40Card jams●"Clean the cleaning roller." ' page 34Error during writing/reading●"Clean the magnetic head." ' page 38Lines appear on card after printing●"Clean the thermal head." ' page 41When an Error Message is Displayed●"Identifying errors using the error code" ' page 42Precautions on Cards●"Card jams" ' page 44●"Card has run out" ' page 49Ink Ribbon●"Ink ribbon has run out" ' page 29●"Ink ribbon is broken" ' page 30Retransfer Film●"Retransfer film has run out" ' page 31●"Retransfer film is broken" ' page 32●"Unable to fit retransfer film cassette into printer" ' page 50Unable to produce desired printing results●"Lines appear on card after printing" ' page 50●"Colors on card appear faded after printing" ' page 50●"Peeling occurs on card after printing" ' page 50●"Overall printing quality is poor" ' page 50●"Card is printed in a single color" ' page 50●"Strange characters or images are printed" ' page 50●"Retransfer cannot be performed successfully" ' page 50Printer not operating as desired●"Card is not fed into the printer" ' page 51●"Power does not turn on" ' page 51●"Printing does not start or stops halfway" ' page 51When an Error Message is DisplayedIdentifying errors using the error codeList of Error Codes●Click on an error code below to jump to the page with the corre-sponding error descriptions."44" ' page 43 "90" ' page 42 "91" ' page 42 "92" ' page42 "93" ' page 42 "94" ' page 42"A1" ' page 42 " A2" ' page 43 " A8" ' page 43 " AB" 'page 43 " AC" ' page 43"B0" ' page 43 " B1" ' page 43 " B2" ' page 43"C1" ' page 43 " C2" ' page 43 " C3" ' page 44"D1" ' page 43 " D8" ' page 43"F0" ' page 43 " F1" ' page 43 " F2" ' page 43 " F3" 'page 43 " F4" ' page 43 " F5" ' page 43 " F6" ' page 44" F8" ' page 44No Card●"Cards have run out. Replenish the cards." ' page 49 Or, “The cardhopper is not attached. Attach the card hopper.”Jam(Hopper) 90●"Card jam in the card hopper unit. Remove the jammed card." ' page44Jam(TurnOver) 91●"Card jam in the turnover unit. Remove the jammed card." ' page45Jam(MG) 92●"Card jam in the magnetic encoder unit. Remove the jammed card." 'page 46Jam(Transfer) 93●"Card jam in the retransfer unit. Remove the jammed card." ' page47Jam(Discharge) 94●"Card jam in the discharge unit. Remove the jammed card." ' page48Film Search A1●"Retransfer film is broken. Repair it." ' page 32Maintenance42
MG Test Err A8●MG writing error occurred during MG self-diagnosis. Reset the printer.Ink Error B0●An incorrect printer ink is installed. Attach a correct ink.Ink Search B1●"Ink ribbon is broken. Repair it." ' page 30Door Open D1●Printer door is open. Close the door. Or, “The cleaning roller is not at-tached. Attach the cleaning roller.”Film Run Out A2●"Retransfer film has run out. Replace with a new one." ' page 31Ink Run Out B2●"Ink ribbon has run out. Replace with a new one." ' page 29Hard ware 44●A hardware failure has occurred on the printer. Turn off and on thepower. If the same problem recurs, turn off the power and consult ourauthorized dealers.MG Mechanical AB●An error has occurred in the mechanical component of the MG unit.Turn off and on the power. If the same problem recurs, turn off thepower and consult our authorized dealers.MG Hardware AC●A hardware failure has occurred on the MG unit. Turn off and on thepower. If the same problem recurs, turn off the power and consult ourauthorized dealers.Cam Error C1●Heating roller operation failure. Turn off and on the power. If the sameproblem recurs, turn off the power and consult our authorized dealers.HR Overheat C2●The temperature of the warpage correction heating roller or retransferheating roller is too high. Turn off and on the power. If the same prob-lem recurs, turn off the power and consult our authorized dealers.Hardware D8●A hardware error has occurred during initialization. Turn off and on thepower. If the same problem recurs, turn off the power and consult ourauthorized dealers.TR Overheat F0●The temperature of the retransfer roller is too high. Turn off and on thepower. If the same problem recurs, turn off the power and consult ourauthorized dealers.TR Heater F1●Retransfer roller failure. Turn off and on the power. If the same problemrecurs, turn off the power and consult our authorized dealers.TR Thermister F2●Retransfer roller thermister failure. Turn off and on the power. If thesame problem recurs, turn off the power and consult our authorizeddealers.RR Overheat F3●The temperature of the warpage correction roller is too high. Turn offand on the power. If the same problem recurs, turn off the power andconsult our authorized dealers.RR Heater F4●Warpage correction roller failure. Turn off and on the power. If thesame problem recurs, turn off the power and consult our authorizeddealers.RR Thermister F5Troubleshooting43
●Warpage correction roller thermister failure. Turn off and on the power.If the same problem recurs, turn off the power and consult our author-ized dealers.Overcool F6●The operating ambient temperature of the printer is too low. Check thetemperature. If the same problem recurs at the same operating ambi-ent temperature, turn off the power and consult our authorized dealers.Head Overheat F8●The temperature of the thermal head is too high. Turn off and on thepower. If the same problem recurs, turn off the power and consult ourauthorized dealers.Power Int. C3●A 24 V interruption is detected.●Turn off and on the power again.Precautions on cardsCard jams●Check the error code on the operation panel.Error code 90●Card jam in the card hopper unit.Note:●Do not apply excessive force on the card hopper. Doing so may dam-age it.●Do not touch the printing surface of the card. Touching it may causeprinting errors. Put on the supplied gloves when handling the cards.Remove the card hopper cover.Remove the loaded cards, and pull out the jammed card with a hand.Install the card hopper cover.If the card cannot be pulled out by hand①① Open the printer door.② Use the jog dial to turn the retransfer unit and cleaning unitin the clockwise direction.Troubleshooting44

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