Lifeline Systems 9000 Personal Response System Communicator User Manual

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Document ID	129407
Application ID	LxUix/L/s7KsE0cFSGa9NA==
Document Description	User Manual
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Permanent Confidential	No
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Document Type	User Manual
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Filesize	171.33kB (2141567 bits)
Date Submitted	2000-12-18 00:00:00
Date Available	2000-12-13 00:00:00
Creation Date	2000-10-16 12:36:48
Producing Software	Acrobat 4.0 Scan Plug-in for Windows
Document Lastmod	2000-10-16 12:40:02
Document Title	User Manual
Document Creator	Acrobat 4.0 Scan Plug-in for Windows

CarePartnerm Telephone
User Manual
ISN19800365H
Table of Contents
Introduction 1
VoiceAssist”.
Personal Response Features ............................................
Using your Personal Response Service .................................................. 3
Using the Inactivity Timer (optional) ..................................................... 6
Using your CarePartner Telephone Features ..................................... 7-8
To Store a Number for Memory Dialing 9
.,10
Care and Maintenance
Accessories ll
Service ....................................................................................................... 12
Batteries ..................................................................................................... 12
Warranty . ..
Troubleshooting Guide .............................................
congramlatlons on your choice of the LIFELINES CarePartner‘“ Telephone.
Lifeline's products and services are currently serving hundreds of thousands ofpeople in the
United States and Canada, Your CareParfner Telephone allows you to callfor help 24ehourse
a-doy by simply pressing your Personal Help Button.
Your CarePartner Telephone combines all the
features and conveniences of a high-quality
speakerphone with the best Personal Response
Service available.
This booklet contains easy-to-follow operating
instructions. Please read this manual thoroughly
before attempting to use your CarePartner
Telephone
_ W— Your Lifeline Service Provider will ask you to
— -——~ complete a Monitoring Service Agreement listing
your household's Vital information before you
,,,,,, install or use your equipment. This information
is used by the Response Center when a "help”
signal is received from your CarePartner
Telephone This important information includes
your household/s proper address and phone
number, your responders' addresses and phone
numbers, and any pertinent medical information.
Since your Lifeline Service Provider relies on
this information and will not independently
verify it, it is important that you double check
the telephone numbers and other information
you provide and notify your Lifeline Service
Provider immediately of any changes in this
information
VoiceAssist’“
Your Lifeline Carel’artner Telephone has an optional feature called VoiceAssist that
plays recorded voice messages over your its speakerphone VoiceAssist messages are
designed to clarify the operation of your CarePartner Telephone. The following is a list
of VoiceAssist messages.
Help Alarms
“—
When you press your “Help call in progress...ll’lease wait!”
Personal Help Button
Time and Date Announcement
VoiceAssist will announce the correct time and day each time the Reset button is
pressed.
Smoke Alarm {Optional Smoke Detector)
m—
To cancel any false smoke alarms "Smoke Alarm... Press Yellow Reset
to Cancel”
lnactivity Timer (Optional)
Message
"Away"
When you lift the Timer Switch
to the “Away" position
“Welcome Home”
When you push the Timer Switch
back down
"Please Press Yellow Reset”
When the Inactivity Timer has expired
Enunciated Dialing Prompts {Optional}
VoiceAssistTM has the ability to announce each number key pressed on the keypad as
you dialt
Action (with handset on hook) Programming Sequence
To enable the Dialing Prompts Press Star (”), 3, 1, 1
To disable the Dialing Prompts Press Star (*), 3, 0, 0
Monthly Check-in Reminder
The CarePartner Telephone has a back—up feature which reminds you to test your
CarePartner Telephone and Personal Help Button,
If you have not pressed your Personal Help Button to contact the Response Center for
30 consecutive days, VoiceAssist will announce a gentle reminder when you press the
Reset button or hang up the telephone.
VoiceAssist message What the message means
Press your Personal Help Button to
“Time to test your Lifeline. Please
press the Lifeline button you are make your Monthly Check—in Call to
the Response Center.
wearing. "
Personal Response Features of your
CarePartnerT" Telephone
ANTEN NA
Receives "help” signals
from your Personal Help
Button Do not remove
or substitute any other
antenna.
INACTIVITY TIMER
Leave down when
home. Lift up to the
“AWAY" position
when you are away
from home for more
than a few hours.
RED HELP BUTTON YELLOW RESET BUTTON
Sends a "help" signal Pressed by a Responder after he or she
to the Response Center arrives at your home in response to a
when pressed. ”help" signal. This tells the Response
Center that help has arrived.
“6
POWER SWITCH PERSONAL HELP BUTTON
Located on the back of your CarePart-ner Signals your CareParmer Telephone
Telephone, turns your personal response to dial the Response Center when
service and telephone features on and off. pregsed.
The Power switch must be on at all times to
receive the benefits of your Lifeline Service.
Using your Personal Response Service
when you need Help
Follow this simple procedure should you ever need assistance. For your Personal Help
Button to initiate a call into the Response Center, your Carel’artner Telephone must be
properly installed and the button must be pressed within range of your CarePartner
Telephone.
STEP 1 Press your Personal Help Button.
Press your Personal Help Button or the red
HELP button on the side of your CarePartner
Telephone Your CarePartner Telephone will
beep and VoiceAssistTM will clarify that a help
call is being placed to the Response Center.
The Response Center receives
your call.
A Lifeline response professional receives
your call and will speak to you through
the built—in speakerphone and send the
appropriate responder. If you are out of
voice range, or if you cannot speak, help
will automatically be sent.
STEP 3 Help arrives.
When the responder arrives, he or she presses
the flashing yellow RESET button. This tells the
Response Center that help has arrived. The
Lifeline response professional will contact you
to see if additional assistance is needed.
If you accidently press a Help button or are
conducting a test call, wait for the Lifeline
response professional to contact you, then tell
them that you do not need assistance.
RESPONSE CENTER TEST: At least once a month you should conduct a Response
Center Monthly Check-in Call to ensure that your Personal Help Button and CarePartner
Telephone are functioning properly. To do this simply press your Personal Help Button and
wait for the Response Center to contact you. Tell the Response Center that you are
conducting a Monthly Check-in Call and do not need assistance. Be sure to tell the Response
Center of any changes to your household or responder information
Using the Inactivity Timer (optional)
Many subscribers like the added safety offered by the Inactivity Timer feature. This
feature ensures that the Response Center will automatically check on you if you fail
to reset your CarePartner Telephone each morning and night. This backup safety
feature will send a call for help to the Response Center and is designed specifically
for emergencies when you are unable to get to the telephone or cannot press your
Personal Help Button,
Reset the Inactivity Timer every day
When the Inactivity Timer is set, you must reset the timer daily. Reset the Inactivity
Timer by pressing the yellow RESET button. Make pressing the yellow RESET button
part of your morning and evening routine. Many subscribers reset their CareI’artner
Telephone each morning when they rise and each evening when they go to bed.
If you ever forget to reset the Inactivity Timer, your CareI’artner Telephone will beep a
5-minute warning before calling the Response Center. VoiceAssist'“ will prompt you
during the warning period. If you do not need help, press the yellow RESET button to
silence your CareI’artner Telephone.
Set the Timer switch to the AWAY
position when you leave home
If you leave your home for more than a few hours, lift
the TIMER switch up to the AWAY position. This stops
the timer and assures that a false ”inactivity message”
is not sent to the Response Center during your absence
Push the TIMER switch back to the down position when
you return home.
See the Installation Manual for instructions on how to program
your Inactivity Timer.
Using your CarePartner’” Telephone Features
MEMORY DIAL BUTTONS
Each Memory Dial button auto-
matically dials a stored telephone
number when pressed.
SPEAKERI’HONE BUTTON
For hands-tree conversation.
REDIAL BUTTON
Automatically redial; the last
number dialedt
KEYPAD
Oversized, easyAto-read keys.
Keys light when you lift the
handset or press the Speakerphone
button to dial a call, and flash when
the telephone is ringing.
SPEAKERPHONE VOLUME RlNGER VOLUME CONTROL HANDSET VOLUME
CONTROL Adjusts the ringing volume. CONTROL
Admsts the receiver volume
Speaker volume can be adjusted
for listening preference
for listening preference.
I Volume controls
Your CarePartner Telephone allows you to control the volume of the speakerphone,
ringer, and handset. Slide the controls away from you to increase the volume and
toward you to decrease the volume,
I Speakerphone
The speakerphone feature allows you to make or receive calls without using the
handset To make a call, press the Speakerphone button and dial the desired
number. To turn off the speakerphone and make your call private, lift the handset
at any time during your conversation.
To hang up a speakerphone call, press the Speakerphone button or your Personal
Help Button.
NOTE: Pressing your Personal Help Button during a speakerphone call will
hang up the call only, If you need assistance press your Personal Help Button
again to send a call to the Response Center.
I Hands-free answering of your phone — RSVP
To answer an incoming call, press the Speakerphone button or your Personal Help
Button while your telephone is ringing. To hang up a speakerphone call, press the
Speakerphone button or your Personal Help Button.
WARNING! Only press your Personal Help Button to answer an incoming call
while the telephone is ringing. If you press your Personal Help Button at any
other time, it will signal your CarePartner Telephone to send a “help” calli
I Redial
Your CarePartner Telephone will store the last number dialedi You can use the
Redial button to call a number again after receiving a busy signal or no answer.
To redial the last number dialed, first lift the handset or press the Speakerphone
button, then press the Redial button.
I Using Memory Dialing
Each of the four Memory Dial buttons can store a telephone number that is up to
15 digits long. The telephone numbers stored in memory are automatically dialed
with one touch of the appropriate Memory Dial button.
To call a Memory Dial number, lift the handset or press the Speakerphone button.
Then press the correct Memory Dial button. To program your Memory Dial
buttons, see the “To Store a Number for Memory Dialing" section in this manual.
To Store a Number for Memory Dialing
Leave the handset on the cradle.
Press the Pound (#) key.
Enter the telephone number to be stored. Use the
Star (*) key to insert pauses {if needed).
Select and press one of the four Memory Dial
buttons within 8 seconds.
Your CarePartner Telephone will quickly beep
three times and announce the number programmed
it you successfully completed the process.
Your CarePartner Telephone will sound a continuous tone if you
fail to properly complete Steps 2-4.
identify each key that you
program on the card located
next to the Memory Dial buttons.
If you make a mistake while
programming or wish to change a
Memory Dial number, repeat Steps 1—6.
If you wish to erase a Memory Dial
number, complete Steps 1, 2 and 4.
N ate: To properly program a Memory
Dial number, you should begin each
step within 8 seconds of completing
the previous step.
lift the clear protector up from the rear,
and slide the card out of the slot.
Note: Your Memory Dial numbers will not be lost should you lose power or unplug
your CarePart-ner Telephone.
Care and Maintenance
It is important to periodically clean and test your CarePartner Telephone and
Personal Help Button.
Cleaning your CarePartner Telephone
Keep free of dust by wiping with a soft cotton cloth. If additional cleaning is required:
STEP 1
Turn the POWER switch OFF, and unplug the AC Power Adapter from
the electrical outlet. Unplug the telephone cord from the wall jack.
Slightly dampen a soft cloth with a mild all-purpose cleaner and gently
wipe surfaces clean. Do not use detergent or abrasive cleaners on your
CarePartner Telephone.
Reconnect the AC Power Adapter, reconnect the telephone cord to the
wall jack, and then turn the POWER switch back ON.
Test your system by pressing your Personal Help Button and speaking
with the Response Center.
WARNING: Do not use spray cleaners directly on your CarePartner
Telephone. Excessive moisture will cause damage.
Cleaning your Personal Help Button
Your Personal Help Button is completely waterproof, so you can submerse it in warm
water for easy cleaning.
Turn the POWER switch on the back of you: CarePartner Telephone OFF.
This ensures a false “help" call won't accidentally go through while you
are washing the button.
Wash the button with a mild liquid dishwashing detergent. Rinse and dry
with a soft towel. To clean your wrist strap and adjustable neck cord,
wash with mild liquid dishwashing detergent. Rinse well, blot excess
moisture with a towel and allow to air dry.
Turn the POWER switch on the back of your CarePartner Telephone to the
ON position.
Test your system by pressing your Personal Help Button and speaking
with the Response Center.
10
Some Accessories
for your CarePartner‘“ Telephone
Your Lifeline Service Provider may be able to offer you some valuable accessories that
work with your CarePartner Telephone. To inquire about these accessories, contact your
Lifeline Service Provider.
The Lifeline Wireless Smoke Detector
A battery—operated smoke detector that calls for help over your
Carel’artner Telephone at the first Sign of smoke.
Additional Personal Help Buttons
For your spouse or any additional household members.
Adaptable Transmitter“ Model AT314
Extends the benefits of Lifeline to people who are unable to press our
Standard Personal Help Button. Accommodates a variety of external
switches that will activate your CarePartner Telephone. With these
switches even individuals who do not have the use of their hands can
use the Lifeline service.
11
Batteries and Service
Your Carel’artner Telephone uses a 6V, 0.5A.h rechargeable battery which is factory
installed in the battery compartment beneath the Memory Dial card on top of the
Carel’artner Telephone. The battery needs to be connected at all times to ensure battery
back-up operation during power outages The internal battery will provide approxi-
mately 24 hours of back-up power should your CarePart-ner Telephone lose AC power.
Your CarePartner Telephone battery should be replaced every three years. Contact
your Lifeline Service Provider for replacement.
The Personal Help Button Battery
Each Personal Help Button has a non-replaceable battery. Personal Help Buttons
must be replaced on or before the expiration date printed on the back of each button.
It is important that you test your Personal Help Button once every month to ensure
that it is working properly. For assistance, call your Lifeline Service Provider.
Service
Every CareParmer Telephone and Personal Help Button is manufactured to high
quality standards. Lifeline equipment is factory serviceable only and must be serviced
by Lifeline Systems, inc. Repairs are guaranteed for 90 days from date of repair and
are warranted for the balance of the initial warranty period. Should you require
information on obtaining service or repairs, call your Lifeline Service Provider.
12
Warranty
Lifeline Systems, Seller, warrants that the product it sells is free from defects in
materials and workmanship for a period of two years for the CarePartner Telephone
from the date of shipment to the original customer. During the warranty period,
Lifeline Systems will, at its option, either repair or replace products which prove to
be defective. The repaired or replaced equipment is then warranted for the balance
of the initial warranty period. Equipment which has been subject to abuse, misuse,
alteration, unauthorized repair or damage as a result of Acts of God beyond the
Seller's control, is not covered by the warranty. Seller shall have the right of final
determination of the existence and cause of defect.
In order to obtain service under the warranty, the Purchaser must notify Lifeline
Systems of any defects before the expiration of the warranty period. Upon return of
any Carel’artner Telephone for repair or replacement, Purchaser shall prepay any
shipping charges for products remmed to Lifeline Systems for warranty service and
Lifeline Systems shall pay for the return of the product to the Purchaser.
The remedies provided herein are the Purchaser’s sole and exclusive remedies.
Lifeline Systems shall not be liable for any direct, indirect, special, incidental, or
consequential damages, and in no event will liability exceed the purchase price of
the product. No agent, employee, or representative of Lifeline Systems nor any other
person is authorized to modify this warranty in any respect.
13
Troubleshooting Guide
Con
Green POWER
light is OFF.
Meaning
Carel’artner
Telephone is not
receiving power.
Possible Cause
Power switch is off.
Correction
Check to make sure the ON/
OFF power switch on the back
of the CarePartner Telephone
is in the ON position.
The Carel’artner Tele-
phone is unplugged and
there is either no battery
or a dead battery in the
battery compartment.
Outlet is controlled by
a wall switch.
Power Failure. Backup
battery out of power,
Make sure that your
Carel’artner Telephone
AC power adapter is firmly
plugged into the wall.
Plug the Carel’artner Tele»
phone into an outlet that is not
controlled by a wall switch.
Your CarePartner Telephone
will work as a basic telephone
until power is restored. The
backup battery will recharge
when power is restored.
________l____—-—————————
Green POWER
light is flashing
and phone has
dial tone.
AC power is not
available The
Carel’artner Tele-
phone is operating
on back—up batteryi
Loss of electrical power.
Make sure that the AC power
adapter is connected to an
outlet that is receiving power
and is not controlled by a
wall switch. Check with your
electrical company to restore
power.
____|_—______—-———————'——_‘
Green POWER
li ht is flashin
35d phone hasg
no dial tone.
Telephone line
is not available.
The CarePartner Tele-
phone is not connected to
the telephone line.
Make sure that the CarePartner
Telephone is plugged into a
working telephone jack.
Another telephone in your
house is off the hook.
Make sure that all telephones
in your house are on the hook.
Loss of telephone service.
Check withryour telephone
company to restore telephone
service
Yellow RESET
light is ON.
System is in test
mode.
The RESET button on the
top of the CarePartner
Telephone was pressed.
14
Press the RESET button to
exit TEST mode. Refer to the
testing section in this manual,
LIFELINE‘ is the
registered trademark of
Lifeline Systems. Several
US and Foreign patents
pending
® Liteline Systems
640 Memonat Dnve‘ Cambndge‘ Massachusetts 02139
Telephone: SOD-4510525
Litetine Systems Canada
5025 Omttor Dnve‘ Buitdmg 2, Suite 401
, v , Misstssauga‘ Ontario L4W 4Y5
“me" ‘“ L‘SA Telephone: 80038743120
©Lifeline Systems 1996 p/n DWUZS‘I m m

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