Neurio Technology ULC PTSMIHP1 PowerPortal User Manual 100 00002A A PowerPortal DRAFT

Energy Aware Technology Inc PowerPortal 100 00002A A PowerPortal DRAFT

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PowerPortal User Manual

100.00002A.A

August 4, 2009

Page 1

Change History

Date

Rev

Author

Description

August 4th, 2009

First Draft, derived from 100.00001A.C

Changes to make more generic for various

service providers, LED section changed.

Page 2

Table of Contents

Change History ....................................................................................................1

1 Introduction .................................................................................................... 3

2 IHD Basics ......................................................................................................5

2.1 Your IHD’s power modes ...................................................................................5

2.2 Charging your IHD ..............................................................................................5

2.3 Joining your meter’s network ...........................................................................5

2.4 Navigating your IHD screens.............................................................................7

2.5 Signal strength and battery charge indicators ................................................7

3 Using Your IHD............................................................................................... 9

3.1 Viewing your current electricity use .................................................................9

3.2 Tracking your electricity use over time ..........................................................10

3.3 Receiving messages from your service provider..........................................10

3.4 Understanding the lights on your IHD ............................................................11

4 Troubleshooting/FAQ .................................................................................. 13

4.1 If your IHD fails to join the network ................................................................13

4.2 If your IHD has lost the network......................................................................13

4.3 If your IHD won’t turn on..................................................................................14

4.4 Your Running Total does not match your electricity bill ..............................14

4.5 How to figure out the consumption rate of an individual appliance............14

4.6 Your current use value does not change when you turn on/off a light .......14

4.7 Your service provider send you a message, where did it go? .....................14

5 Energy Savings Tips.................................................................................... 15

6 Appendix....................................................................................................... 16

6.1 Safety Instructions ...........................................................................................16

6.2 Product specifications .....................................................................................17

6.3 FCC Compliance ...............................................................................................17

6.4 Warranty ............................................................................................................18

6.5 Manufacturing Information ..............................................................................19

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1 Introduction

The Comverge PowerPortal In-Home Display (IHD) is a wireless

device that communicates directly with the electricity meter

outside your home. It is rechargeable, and has a magnetic

backing so it can be placed on your refrigerator, or it can stand

upright on a table or countertop.

Your IHD allows you to:

• View your current household electricity use

• Track your electricity consumption and associated costs

over time

• Test consumption and costs of operating individual devices

• Receive and acknowledge messages from your utility

service provider

Your IHD package contains a display unit and a battery charger:

<L>

Button

<R>

Button

LCD

Screen

Green

LED

Yellow

LED

Red

LED

Magnet

DC Power

Adaptor Jack

Friction

sticker

Page 4

Page 5

2 IHD Basics

This section provides information on the primary functions of

your IHD.

2.1 Your IHD’s power modes

Your IHD has three power modes: On, Off, and Sleep.

To turn your IHD on, press either <L> or <R>.

Turn your IHD off by pressing and holding <L> for three seconds. A

confirmation screen will appear. Press <L> again ("Yes") to approve

the shutdown.

Note: Your IHD is unable to receive text messages from your

service provider when it is off.

When not connected to external power, your IHD will go to sleep after

5 minutes of inactivity. To wake it up, press <L>, <R>, or plug it in.

2.2 Charging your IHD

To charge your IHD, connect the power adapter to the DC power

adapter jack and plug your IHD into a power outlet.

Note: Leaving your IHD plugged in for extended periods of

time will adversely affect your battery life. To maximize

battery life, unplug your IHD when it's finished charging and

allow it to fully discharge before recharging.

2.3 Joining your meter’s network

When your IHD is not joined to a network, it will display the

following screen:

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In order to connect your IHD to your meter's network, contact

your service provider via phone (XXX-XXX-XXXX) or web

(http://www.serviceprovider.com) and request that they allow

your IHD to join. You will then have XX minutes to join your IHD

by holding <L> and <R> for three seconds at the No Network

screen.

Note: It is advisable to keep your IHD connected to external

power while attempting to join a network to prevent any

possible interruptions due to power failure.

Your IHD may take up to 5 minutes to complete the network

joining process. During this time it scans for the network,

authenticates the meter, and then discovers the services

available on the meter.

To remove your IHD from your meter's network:

1. Turn the device off

2. Turn the device on

3. While the startup screen is shown, hold <L> and <R> for 10

seconds

4. Press <L> ("Yes") at the network leave confirmation screen

that appears

Note: Involvement from your service provider will be required

to commission your IHD when you want to join a meter's

network again. Only leave the network if you are moving, or if

you were specifically asked to do so by your service provider.

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2.4 Navigating your IHD screens

The main screens of your IHD are arranged in a loop. Navigate

through the screens by pressing <L> or <R>.

The Message screen is only available when there is at least one

message available. Additional message screens will be included

in the loop when there are multiple messages available.

2.5 Signal strength and battery charge indicators

The battery icon in the top-right corner of your IHD screen shows

an approximation of the IHD's remaining charge. When

connected to external power, the battery icon will animate to

show that your IHD is charging. When the animation ceases,

charging has finished.

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The vertical bars in the top-left corner of your IHD screen show

the strength of your IHD's connection to the network. A full six

bars indicates the highest signal strength, while one bar indicates

that your IHD is nearly outside the network's range.

Battery

Icon

Screen

Title

Signal Strength

Indicator

Screen

Information

Page 9

3 Using Your IHD

Your IHD provides you with feedback that will enable you to

better understand your electricity bills and manage your

consumption. This section covers the ways in which you can use

your IHD.

3.1 Viewing your current electricity use

To view your home's current rate of electricity consumption, go

to the Current Use screens on your IHD shown below.

The large number on one screen shows your consumption rate in

kilowatts. The large number on the other screen shows the

associated cost of your consumption rate in dollars per hour. The

smaller number at the bottom of the screens show the current

tariff you are being charged for each kilowatt-hour of electricity

consumed.

To determine the cost of operating a single appliance, check the

current consumption rate on your IHD. Now, turn on an

appliance and note the difference between your first consumption

rate and the new consumption rate.

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3.2 Tracking your electricity use over time

To view your home's total electricity consumption over a fixed

period of time, go to the Running Total screens on your IHD

shown below.

The large number on one screen shows your accumulated

electricity consumption in kilowatt-hours. The large number on

the other screen shows the associated cost of your consumption

in dollars.

The Running Total can be reset by pressing <L> and <R> at the

same time. The small numbers at the bottom of the screens

show how much time has elapsed since the last reset. If you

want to see how much you spend on electricity during a certain

event or time period, reset the total and then check it once the

event is done.

3.3 Receiving messages from your service provider

If your service provider has sent you a message, it will appear on

its own screen. An example message is shown below.

Page 11

Messages will remain viewable on your IHD until they expire.

Expiry times are set by your service provider. Expired messages

are not retrievable.

Some messages may require that you acknowledge them and will

instruct you to do so. Press <L> and <R> at the same time to

acknowledge the message.

3.4 Understanding the lights on your IHD

Your IHD includes three Light Emitting Diodes (LEDs) which it

uses to indicate the presence of new messages and the current

relative cost of electricity.

Note: the LEDs will continue to function while the IHD is asleep.

When a new or unacknowledged message is available on your

IHD, the LEDs will show this by simultaneously blinking once

every 5 seconds. The LEDs will continue to blink until you have

acknowledged this message or changed to another screen.

When no new messages are present, the LEDS will indicate the

current relative cost of electricity. A pulsing LED indicates the

tariff period you are currently in, while a blinking LED in

conjunction with a pulsing LED indicates an upcoming tariff

period change. The colour of the blinking LED indicates the

upcoming tariff period. The special case of Critical Peak Pricing

(CPP) is indicated when the red LED is blinking on its own. The

following table clearly defines the LEDs' behaviour for your

service providers tariff structure.

Page 12

Pulsing LED

“-- -- -- -- “

Blinking LED

“- - - - -“

Description

Green

None

Off-Peak Rates in effect

Amber

None

Mid-Peak Rates in effect

Red

None

On-Peak Rates in effect

Green

Amber

Off-Peak Rates in effect

Mid-Peak Rates upcoming

Green

Red

Off-Peak Rates in effect

On-Peak Rates upcoming

Amber

Green

Mid-Peak Rates in effect

Off-Peak Rates upcoming

Amber

Red

Mid-Peak Rates in effect

On-Peak Rates upcoming

Red

Green

On-Peak Rates in effect

Off-Peak Rates upcoming

Red

Amber

On-Peak Rates in effect, Mid-

Peak Rates upcoming

None

Red

CPP Event in Effect

Page 13

4 Troubleshooting/FAQ

Solutions to most of the problems you might encounter with your

IHD are described in this section.

4.1 If your IHD fails to join the network

If your IHD says "No networks found." after you attempt to join

your meter's network, your IHD may not be in wireless range of

your meter. Try moving closer to your meter and attempt joining

again. If this fails, there may have been an issue commissioning

the IHD. Contact your service provider and ask them to

commission your IHD again, then attempt joining a third time.

4.2 If your IHD has lost the network

When your IHD loses connection to the network you will see the

screen below.

This may have occurred because:

• Your IHD is not within wireless range of your meter. Try

moving your IHD closer to the meter or away from large

obstacles.

• Your meter's network has gone down due to a power

outage or due to being serviced by a field technician.

Page 14

4.3 If your IHD won’t turn on

If your IHD will not turn on in response to a button-press, its

battery may be dead. Try connecting the power adapter to the

DC power adapter jack and plug your IHD into a power outlet.

4.4 Your Running Total does not match your electricity bill

Your IHD is intended for feedback purposes and is not a billing

tool. Discrepancies may exist between you IHD running total and

your bill, even if you reset your running total at the beginning of

your billing cycle.

4.5 How to figure out the consumption rate of an individual

appliance

Your IHD displays the electricity used by your entire home.

Electricity consumed by individual outlets or appliances can only

be indirectly measured by comparing your home's consumption

rate with those appliances on and off.

4.6 Your current use value does not change when you turn

on/off a light

Some electrical loads are too small to register a change in your

meter's current electricity use value. For example, Compact

Florescent Light bulbs (CFLs) draw very little electricity and may

not cause a change on your IHD's Current Use screen.

4.7 Your service provider sent you a message, where did it go?

Your service provider sends messages with a pre-set expiration

time. Once a message has expired it can no longer be viewed.

Generally, messages will not be set to expire until they are no

longer relevant.

Page 15

5 Energy Savings Tips

The following is a list of energy savings tips that can help you

conserve electricity around your home.

1. Turn off lights when you leave the room.

2. Turn electronics like your computer and printer off rather

than leaving them on standby.

3. Plug appliances and electronics into a power bar and turn

the power bar off when it is not in use.

4. Replace old appliances with ENERGY STAR approved

products.

5. Replace incandescent bulbs with energy-efficient compact

fluorescents.

6. Only run your washer, dryer and dishwasher when they are

full.

7. Switch to cold water when doing your laundry.

8. Adjust your thermostat while you're sleeping at night and

when no one is at home.

9. Ensure your air conditioner is properly maintained and

reduce usage when you're not at home.

For more energy savings tips visit www.serviceprovider.com

(note: will change depending on who the service provider is).

Page 16

6 Appendix

6.1 Safety Instructions

To ensure your IHDis used safely, please read these Safety

Instructions and the rest of this User Manual thoroughly before

using the product.

• The IHD contains a magnet. Do not place the IHD directly

on credit cards, computers or other pieces of electronic

equipment, as this may cause damage.

• Do not attempt to repair the In-Home Display or DC Power

Adaptor yourself. If you are experiencing problems with

the device, contact Your service provider for assistance.

Opening the product casings for any reason will void the

product warranty.

• Do not touch any exposed electronic circuitry of the device

if it becomes damaged

• Do not immerse the IHD in water.

• Avoid using the IHD in high moisture areas such as a

bathroom for extended periods of time.

• Only use the IHD indoors.

• Keep the IHD away from heat sources such as stoves and

heaters.

• Do not drop the IHD or cause any sudden impact to it. The

IHD warranty will not cover drops or impacts.

• Take care when handling a damaged LCD display as the

liquid crystals can be harmful to your health. If any fluid

does leak from the IHD LCD, immediately wash with soap

and water.

• Do not use this device in aircrafts or hospitals. The use of

radio frequency can cause malfunctions in the control

devices of other equipment.

Page 17

6.2 Product specifications

Communications

• Frequency Band: 2.4GHz

• Radio Output Power: 20dBm

• Protocol: IEEE 802.15.4

Size and Weight

• Length: 28 mm (1.10 inches)

• Width: 108 mm (4.25 inches)

• Height: 79 mm (3.11 inches)

• Weight: 134 grams (4.7 ounces)

Battery

• Approximate life: 2 weeks

• Recharge time: 8 hours

6.3 FCC Compliance

FCC Class B Part 15

This device complies with part 15 of the FCC Rules. Operation is

subject to the following two conditions:

• This device may not cause harmful interference, and

• This device must accept any interference received, including

interference that may cause undesired operation.

Changes or modifications not expressly approved by Energy

Aware Technology Inc. may void the user’s authority to operate

the equipment.

This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to part 15 of the FCC

Rules. These limits are designed to provide reasonable protection

against harmful interference in a residential installation. This

equipment generates, uses and can radiate radio frequency

energy and, if not installed and used in accordance with the

instructions, may cause harmful interference to radio

communications. However, there is no guarantee that

interference will not occur in a particular installation. If this

equipment does cause harmful interference to radio or television

reception, which can be determined by turning the equipment off

and on, the user is encouraged to try to correct the interference

Page 18

by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and

receiver.

• Connect the equipment into an outlet on a circuit different

from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for

help.

ICES-003 Compliance

This Class B digital apparatus complies with Canadian ICES-003.

FCC RF Exposure Statement

This equipment complies with FCC radiation exposure limits set

forth for an uncontrolled environment. The antenna(s) used for

this equipment must be installed to provide a separation distance

of at least 8 inches (20cm) from all persons.

6.4 Warranty

Limited One-Year Warranty

Energy Aware Technology Inc. warrants this In Home Display

System (the “Product”) to be free from defects in materials and

workmanship under normal consumer usage (the “Warranty”) for

a period of one year from the date of sale (the “Warranty

Period”). Labour charges for removal and installation of the

Product are the consumer’s responsibility. During the Warranty

Period, as the consumer’s exclusive remedy for a defective

Product, all defective parts will be replaced or repaired free of

charge. To obtain Warranty service the consumer must return

the Product, freight paid, with a copy of the sales receipt or other

proof of purchase that shows the date of sale, to Energy Aware

Technology Inc. within the Warranty Period.

The consumer shall NOT have any claim under this Warranty,

including but not limited to for repair or adjustment expenses if:

1. The problem is caused by any improper operation or

Page 19

storage; misuse, abuse, accident or neglect; contact with

liquids, extreme humidity or heat; contact with sand, dirt,

food or the like; fire, or other cause, or other acts which

are not the fault of Energy Aware Technology Inc.; or any

other acts that are outside the course of normal consumer

usage.

2. The problem is caused by modification or repair by

anyone other than Energy Aware Technology Inc.

3. Serial numbers or product labels have been removed,

altered or obliterated, or broken seals that show evidence

of tampering.

4. Proof of purchase is not presented when requesting

Warranty service.

This Warranty shall not extend beyond the Warranty Period and

is in lieu of all other warranties, including, without limitation, any

statutory or implied warranty or condition, including, without

limitation, of merchantability or of fitness for a particular

purpose, or those arising by custom, usage or trade.

In no circumstance will Energy Aware Technology Inc. be liable

for any direct, indirect, consequential or incidental damages,

including without limitation, damages resulting from the use,

inability to use, or inaccuracy of the Product or loss of data.

Repair or replacement as provided under this Warranty is the

consumer’s exclusive remedy for any defects in materials or

workmanship of a Product. The Warranty applies only to new

Products and claims made by the original purchaser as evidenced

by a sales receipt or other proof of purchase.

6.5 Manufacturing Information

134 Abbott Street, Suite 604

Vancouver BC

V6B 2K4

Made in Canada in an ISO 9000-2001 certified facility

Neurio Technology ULC PTSMIHP1 PowerPortal User Manual 100 00002A A PowerPortal DRAFT

Energy Aware Technology Inc PowerPortal 100 00002A A PowerPortal DRAFT

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