Insights_Instruction_Manual_v1.2 Insights Instruction Manual

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INSIGHTS

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Original Notice

Insights Instruction Manual

Table of Contents
Table of Contents

2

Revisions

4

1. General Presentation

6

2. Safety

7

2.1 Intended Use

7

2.2 Network Security Warning

8

2.3 Insights Edge Gateway Warning

9

3. Installation
3.1 Installation Steps

10
10

3.1.1 URCap installation

10

3.1.2 Connect the robot

10

3.1.3 Robot pairing

11

3.1.4 URCap upgrade

11

3.2 Using the Insights Edge Gateway

11

3.2.1 Scope of delivery

11

3.2.2 Wiring

12

3.3 Connectivity

12

3.3.1 Nomenclature

12

3.3.2 Topology

13

Topology #1

13

Topology #2

13

Topology #3

14

3.3.3 Edge Gateway Configuration

14

Default configuration

14

Custom configuration

15

4. Using Insights
4.1 Web application interface
4.1.1 Real-Time Robot Overview

18
18
18

4.1.1.1 Robot Status

18

4.1.1.2 Notifications button

18

4.1.1.3 Add robot button

18

4.1.2 Robot management

19

4.1.2.1 About

19

4.1.2.2 Access

20

4.1.2.3 Subscription

20

4.1.3 Email Reports Scheduler

21

4.1.4 Robot SMS alerts

22

4.1.5 Performance Timeline

23

4.1.6 Key Performance Indicators (KPIs)

23

4.1.7 Robot digital I/Os

25

4.1.7.1 Controller General Purpose Digital Inputs

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4.1.7.2 Tools Digital Inputs

25

4.1.8 Signals

26

4.1.9 Downloadable events logs

26

4.2 Teach pendant interface

27

4.2.1 Insights node

27

4.2.2 Custom events

27

4.2.2.1 Create

27

4.2.2.2 Alerts

28

4.2.2.3 Manage

28

5. Specifications
5.1 Insights Edge Gateway

29
29

6. Troubleshooting

30

7. Warranty and Agreements

31

7.1 Privacy Policy

31

7.2 End-Users Terms of Use & License Agreement

31

7.3 Edge Gateway Warranty

31

Exclusion

31

CE Marking

31

8. Contact

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Revisions
Robotiq may modify this product without notice, when necessary, due to product improvements, modifications or changes in specifications. If such
modification is made, the manual will also be revised, see revision information. See the latest version of this manual online at: support.robotiq.com.
Revision 2018/02/05
Section modified: 3.1 Installation steps
Section modified: 4.1 Web application interface
Section modified: 4.2 Teach pendant interface
Revision 2017/09/11
Official release

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Copyright
© 2017 Robotiq Inc. All rights reserved.
This manual and the product it describes are protected by the Copyright Act of Canada, by laws of other countries, and by international treaties, and
therefore may not be reproduced in whole or in part, whether for sale or not, without prior written consent from Robotiq. Under copyright law, copying
includes translation into another language or format.
Information provided by Robotiq in this document is believed to be accurate and reliable. However, no responsibility is assumed by Robotiq for its use.
There may be some differences between the manual and the product if the product has been modified after the edition date.
The information contained in this document is subject to change without notice.

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1. General Presentation
Robotiq Insights is a web application that provides a digital representation of Universal Robots in operation. Once registered, the user can connect a UR
robot to the web application and get a 360-degree view of the robot’s performance with real-time monitoring, analysis, and diagnosis tools.
Insights’ rich data set and analytics allow manufacturers to continuously improve productivity and quality while reducing the level of supervision required
during operation.
Insights comes in two subscription plans. The features comprised in each plan are displayed in the table below:
Free Plan

Advanced Plan 1

Real-Time Robot Overview

Included

Included

Email Reports Scheduler

Included

Included

Default downtime alerts

Custom alerts

Production Performance Timeline & KPIs

Not included

Top 5 cobot KPIs
Custom KPIs

Robot Digital I/Os

Not included

Included

Downloadable Events Log

Not included

Included

Sold separately2

Complimentary

Feature

Robot SMS Alerts

Insights Edge Gateway
Using their laptops, smartphones or tablets, Insights users can:
o
o
o
o
o
o
o
o

Remotely monitor a UR robot’s state in real time;
Optimize robot performance using real-time, operational key performance indicators (KPIs);
Analyse performance trends using robot performance data over time periods that narrows from years to minutes (Advanced subscription plan);
Receive daily performance reports sent by email;
Receive notification messages (SMS) for events such as emergency stops, protective stops, safeguard stops, or when the robot is disconnected;
Diagnose work cell events like bottlenecks, faults or exceptions using digital I/O states and external sensor readouts;
Access a dedicated, downloadable log of Insights events;
Share the robot dashboard with others (co-workers, partners, etc.).

Info
Insights is only available for Universal Robots UR3, UR5 & UR10. It is compatible with controller version CB3.1 or later.
Log in or create an account by visiting insights.robotiq.com. Users need to connect their robot to the Insights cloud service via an Internet connection and
then pair the robot to their account. The following are the main components of the product:
o
o

o

Insights web application (insights.robotiq.com), a platform that provides a dashboard to view all paired robots and each robot’s performance data.
Insights URCap to be installed on the UR robot, which in turn will be paired to an Insights account. The URCap enables the connection to the
Insights web application.
Insights Edge Gateway that ensures an easy and secure connection of your robot to the cloud.

11-year term only
2One-time purchase

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2. Safety
2.1 Intended Use
Insights is designed to work only with Universal Robots arms. Robotiq Insights is intended to be used for the following purposes:
o
o
o

Monitor robot status in real time
Monitor robot performance indicators in real time and via reports
Get SMS alerts for robot events

Warning
Insights should not be used as a safety parameter for the robotic cell.

Caution
Always comply with local and/or national laws, regulations and directives on automation safety and general machine safety.
Robotiq will not be liable for any damages resulting from any improper or unintended use.

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2.2 Network Security Warning
Connecting your robot to an unsecured Internet network represents a high security risk. Make sure you use the Insights Edge Gateway or secure the
robot by yourself to protect it from being remotely accessed or controlled by a third party.
Warning
Strong security should be provided to the communicating channel. Communication between your robot cell, the gateway and the cloud must be
secure in order to prevent any data tampering or unrestricted access.
Using the Insights Edge Gateway properly will protect your robot from being remotely accessed or controlled by a third party. It is designed to allow:
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Only outbound communication to the cloud (no inbound connectivity)
Targeted outbound connectivity (only the necessary ports are open)

Refer to section 3. Installation for guidelines on how to install the Edge Gateway correctly.
Refer to section 7. Warranty and Agreements for privacy policy and end-user terms of use and license agreement.

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2.3 Insights Edge Gateway Warning
Caution
Do not use the Edge Gateway in premises that can be submerged by water.

Caution
Do not use the Edge Gateway during an electrical storm to avoid electrical shock.
Compliance is required with respect to voltage, frequency, and current requirements. Connection to a different power source than those specified may
result in improper operation, damage to the equipment or fire hazard if the limitations are not followed.
This equipment is provided with a detachable power cord which has an integral safety ground wire intended for connection to a grounded safety outlet.
o

o

o
o

Do not substitute the power cord with one that does not correspond to the approved type. If a 3-prong plug is provided, never use an adapter plug
to connect to a 2-wire outlet as this will defeat the continuity of the grounding wire.
The equipment requires the use of the ground wire as a part of the safety certification, modification or misuse can provide a shock hazard that can
result in serious injury or death.
Protective grounding/earthing is provided by the listed AC adapter. Building installation shall provide appropriate short-circuit backup protection.
Protective bonding must be installed in accordance with local national wiring rules and regulations.

Refer to section 3. Installationfor guidelines on how to install the Edge Gateway correctly.
Refer to section 7. Warranty and Agreements for privacy policy and end-user terms of use and licence agreement.

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3. Installation
3.1 Installation Steps
Info
In order for Insights to connect to the Internet properly, make sure these ports are opened on your corporate firewall:
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TCP port 8883 (MQTT)
UDP/TCP port 443 (HTTPS)
UDP port 123 (NTP)
DNS port 53 (UDP/TCP)

First, log in or create an account on insights.robotiq.com. You will access the Dashboard that contains the Insights Demo robot. Follow these three steps
in order to install Insights on a robot and pair it to your account.

3.1.1 URCap installation
1. From the web application, press the Add robot button
2. Download the .urcap file
3.
4.
5.
6.
7.
8.
9.

Put the URCap on a USB stick
Connect the USB stick in the robot teach pendant
From the PolyScope home page, go to Setup Robot
Go to URCaps
Tap the + sign
Choose the Insights URCap file from the USB stick
Tap Restart

3.1.2 Connect the robot
1. From the UR teach pendant, go to Program Robot and tap the Installation tab
2. Go to Insights and tap the Start configuration wizard button
3. The wizard will then guide you through the wiring steps of the Edge Gateway. For more details, refer to section 3.2 Using the Insights Edge
Gateway
4. Follow the connection steps

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3.1.3 Robot pairing
Simultaneously:
From the Insights web application:
a. From the Dashboard, go to Add robot
b. Click on Start pairing
c. Use the serial number shown in the pairing wizard on the
robot teach pendant
d. Fill in the robot information
e. Confirm and get the pairing code to enter on the robot
teach pendant

From the teach pendant:
a. Open a robot program an go to the Installation tab
b. Go to Insights and launch the robot pairing wizard
c. The robot serial number will appear on the teach pendant; enter it in the web
application pairing window
d. Get the pairing code from the web application and enter it in the wizard.
e. Tap Next.

The pairing will be completed and the robot will appear on your Dashboard.
Info
It is possible to pair a robot that has already been paired. Doing so will delete the previous pairing. A message in the pairing wizard will display who
the current owner is and will ask you if you wish to pair the robot to another account, thus deleting the current one.

3.1.4 URCap upgrade
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Open a robot program, go to the Installation tab and select Insights from the menu on the left
Tap the Dashboard sub-menu; Insights will notify you if an upgrade is available
If so, tap the Download button (otherwise, Insights will display that the software is up to date)
After the download, Insights will display that the software is ready to be installed
Refer to point 5 of section 3.1.1 URCap installation to complete the upgrade

3.2 Using the Insights Edge Gateway
The Insights Edge Gateway securely connects the robot LAN to a WAN network with Internet access and includes an inbuilt firewall that protects and
allows restricted and secure communications. The Edge Gateway is setup to automatically block all incoming traffic and allow exclusively outgoing traffic
through specific ports.

3.2.1 Scope of delivery
The Insights Edge Gateway comes with:
o
o
o
o
o
o

Preconfigured Edge Gateway
Power supply with USA and European plugs (types A and C)
Ethernet cable
USB key
Fixation kit
USB 2.0 micro b to type A Cable (only needed in case the configuration needs access to the WebGUI)

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The user needs to provide an Ethernet cable to supply Internet connectivity.
Caution
The operating temperature of the Edge Gateway is between 0°C and 50°C. Make sure you install the gateway in an environment that
respects this condition.

3.2.2 Wiring
The Edge Gateway wiring is done via the connection wizard on the UR teach pendant. It consists in the following steps:
1. Connect the Edge Gateway AC adapter to a power outlet (the device may take up to 3 minutes to power up)
2. Connect the robot controller to the LAN port of the gateway using the provided Ethernet cable
3. Connect the WAN port of the gateway to a network connected to the Internet

3.3 Connectivity
3.3.1 Nomenclature
DHCP (Dynamic Host Configuration Protocol): Service that configures network parameters automatically
Edge Gateway: Network device with embedded security components that connect a robot to the Insights service.
LAN (Local Area Network): Computer network that links computers within a restricted area
NAT (Network Address Translation): Process of re-allocating an IP address space into another
Robot Network: Network that includes a number of industrial devices such as a PLC, a CNC machine, robots, etc.
Static configuration: A network vonfiguration in which the parameters are configured manually
WAN (Wide Area Network): Computer network that covers a large geographical area

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3.3.2 Topology
The Edge Gateway provided by Robotiq is a device that enables a secure connection between a robot and the Insights service. In order to do so, the
Edge Gateway blocks all communication ports except the ones used by the Insights service. The location at which the Edge Gateway is installed must be
carefully chosen in order to avoid interference and reinitialization of any existing network.
Robotiq recommends the implementation of one of the three common network topologies (mappings) below, depending on the user's current situation.

Topology #1
Robot not networked to other devices

BEFORE

AFTER

Prerequisites: Internet connection providing a DHCP server (otherwise see exception handling)
Connection: Connect the robot Ethernet port to the LAN port of the Edge Gateway, then plug your Internet cable to the WAN port of the Edge
Gateway
Robot configuration: Use the DCHP configuration option in the robot teach pendant connectivity configuration

Topology #2
Robot connected to a LAN that is not linked to the Internet

BEFORE

AFTER

Prerequisites:
Identify if the robot network is addressed using DHCP or static mode: from the initial state, prior to installing anything related to Insights, go to the
PolyScope network configuration page of the UR robot, and look at the network parameters.
Connection:
DHCP network: please refer to your IT department for further instructions.
Static network:
l
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Connect the robot Ethernet port to the user-provided robot/hub switch
Connect the LAN port of theEdge Gateway to the user-provided robot hub/switch
Connect the cable that was previously connected to the robot to the user-provided robot hub/switch
Connect the Edge Gateway WAN port to your Internet cable

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Edge Gateway configuration:
Log into the Edge Gateway GUI (see Custom configuration section).
On the LAN port:
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Turn off the DHCP server
Assign an available static IP address that matches your network configuration
Set the same subnet mask as the robot

Robot configuration:
In the network configuration, assign the Edge Gateway IP address previously configured to the gateway IP addressfield. Other parameters should
not be changed.

Topology #3
Robot connected to a LAN linked to the Internet

Prerequisites:
Identify the reasons why the robot should be connected to the Internet:
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Access to the robot from an offsite desktop device
Access to a file server (on the company network) from the robot
Log robot data on a local server
Other reasons

The user cannot use the Edge Gateway if one of the robots needs a direct access to the Internet. The Edge Gateway exclusively allows communication
for the Insights service. Therefore, any other type of communication will be blocked by default.
If the user does not have a reason to connect the robot to the Internet, please refer to Topology #2 .

3.3.3 Edge Gateway Configuration
Default configuration
LAN port
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IP address: 192.168.204.1
DHCP server
DNS resolver

WAN port
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DHCP client

A network address translation (NAT) is also present between the LAN and WAN ports.

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Custom configuration
Caution
The Edge Gateway takes 2 to 3 minutes to power up and display the WebGUI. If the user tries to reach the address during the power up, the
browser will most likely freeze.
1. Connect the Edge Gateway LAN port to the desktop or laptop device Ethernet port
2. Go to network configuration and set the following parameters
a.
b.
c.
d.

IP address: 192.168.204.5
Subnet mask: 255.255.255.0
Default gateway: none
DNS: none

3. Open a web browser and type 192.168.204.1

Caution
The Internet browser may indicate that the connection is not secure. Depending on the browser used, this can be solved by going to the
advanced options and adding an exception.
4. On the Netgate landing page, enter the following credentials:
a. Username: user
b. Password: changethispassword

5. The user can change the parameters of the gateway through the different menus and options
6. In the WAN menu, the gateway's DHCP server can be turned off.
7. In the LAN menu, the Edge Gateway LAN IP adress can be modified (typically 192.168.204.1).

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8. Doing so requires to manually enter the gateway address when configuring the connection on the robot teach pendant.

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Caution
WAN and LAN port network addresses must be different. Otherwise, the NAT will not function properly and the Internet access will be
interrupted or intermittent.

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4. Using Insights
4.1 Web application interface
4.1.1 Real-Time Robot Overview
The Real-Time Robot Overview is a card-based view of all the robots linked to one's account. Each card displays high-level information about its
corresponding robot (name, license type, status, robot program and gear icon for settings).

4.1.1.1 Robot Status
Robots can be in one of 6 states:
o

o
o
o
o

Connected: when pairing a robot to an account, the robot will be in the connected state until it receives the first status information from the UR
robot.
Idle: the robot is ready to execute a program
Initializing: joints are restarting after a fault or normal startup
Running: the robot is executing a program
Fault:a fault was detected; it is further diagnosed as:
o
o
o

o

E-Stop: robot is in emergency stop
P-Stop: robot is in protective stop
Safeguard: robot is in safeguard stop

Disconnected: the robot is not connected to the Insights service.

Info
When in disconnected state, performance data is still collected and maintained on the robot; once the connection is re-established the data will be
uploaded to maintain an accurate picture of the performance.

Info
Robot states are updated in real time and can be seen in the application within 1-3 seconds (depending on the latency of the connection used).

4.1.1.2 Notifications button
For more information about the notifications via SMS , please refer to section 4.1.4 Robot SMS alerts. For details regarding the reports via email, refer to
section 4.1.3 Email Reports Scheduler.

4.1.1.3 Add robot button
For more information about adding a robot to the Real-Time Robot Overview, please refer to section 3.1.1 URCap installation.

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4.1.2 Robot management
The user who pairs a robot with his account becomes the owner of the robot.
The owner can share the access to the robot data with users and revoke the access to said users. The owner can also modify the robot information, hand
off the ownership to another user, manage the subscriptions and delete robots.
Both the users and the owner can see the robot in their Dashboard, configure notifications and view the robot data. To manage access, the owner has to
go to the web application's main menu and click on Manage Robots.
The user can navigate through three sub-menus:
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About
Access
Subscription.

4.1.2.1 About
Once in the Manage robots interface, click the About button of the appropriate robot, in the Manage column.
Once in the About menu, the user can view and edit the robot's core information:
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The owner of the robot
The robot's serial number
The robot's model
The workplace at which the robot is located

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4.1.2.2 Access
Once in the Manage robots interface, click the Access button of the appropriate robot, in the Manage column.
The owner can add users, hand off the ownership of the robot to another user or revoke access to the robot for a user.

Add user(s)
Adding users can be done either by single email address or in bulk by creating a domain access to the robot (xxxxxdomain.com).
Hand off
Allows to give the ownership of the robot to another user in the list of people the robot has been shared with.
Revoke
Blocks the access to the robot for the corresponding user.

4.1.2.3 Subscription
Once in the Manage robots interface, click the Subscription button of the appropriate robot, in the Manage column.
The owner of a robot used in the framework of a Free plan can go to that menu to:
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View the subscription plan type
Ask for a quote to upgrade the license
Enter an Advanced license number and click the Activate license button to upgrade the plan

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The owner of a robot used in the framework of an Advanced plan can go that menu to:
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View the subscription plan type
View the expiration date of the license
Ask for a quote to renew the license
View the activated license number

4.1.3 Email Reports Scheduler
The Email Reports Scheduler allows the user to receive daily, weekly and/or monthly reports that display a summary of the Key Performance Indicators
(KPIs) activity and events occurrences over the selected timeframe.
The user can enter the email address to which the reports will be sent, choose among the different time options, preview the email reports and toggle the
Do not disturb button.
The Do not disturb function can be enabled:
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For a specific period of time by entering a start and end time
For the entire day, by checking the All day appropriate box

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4.1.4 Robot SMS alerts
The notifications menu can be accessed via the Notifications button in the Real-Time Robot Overview.
The user can ask Insights to deliver SMS alerts to a specific SMS-enabled phone number. After providing the phone number, one can test the SMS
delivery using the Test now button.

One can choose to receive SMS alerts from several event types that might occur during the robot program.
The default options for which the application can send SMS alerts are the following:

l

Alert for an emergency stop (E-stop)
Alert for a protective stop (P-stop)
Alert for a safeguard stop
Alert for robot being in idle state

l

Alert for robot being in disconnected state

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The user can define the time threshold at which, upon being reached, the system will send an SMS alert
The user can define the time threshold at which, upon being reached, the system will send an SMS alert

The last option for which the application can send SMS alerts is called Custom events. SMS alerts triggered by custom events
depend on the enablement of notifications for specific Insights events set in a robot program via the teach pendant.
For more information about enabling notifications from the teach pendant, please refer to section 4.2.2 Custom events.

Caution
Please note that the number of SMS alerts that can be sent is limited to 100 per user, per hour.

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4.1.5 Performance Timeline
The Performance Timeline is an Insights interface that displays in graphs the robot data captured by the teach pendant counterpart of Insights.

1.
2.
3.
4.
5.
6.
7.

Robot name corresponding to the performance timeline displayed
Button to go back to the Real-Time Robot Overview
Icon indicating the status of the robot program (more details in section 4.1.1.1 Robot Status)
Button to access the Logs interface
The Legend button opens a box indicating which colour corresponds to which robot program
The Filter charts button allows to select which KPI graphs will be displayed in the Performance Timeline interface
Time scale panel indicating the view option between hourly, daily, weekly and monthly
a.
b.
c.
d.

The left arrow takes a step back by one (1) unit of time (hour/day/week/month)
The right arrow takes a step forward by one (1) unit of time (hour/day/week/month)
The rightmost arrow moves the graphs to the current time period
The magnifier icon "zooms out" (hourly to daily, daily to weekly, weekly to monthly)

4.1.6 Key Performance Indicators (KPIs)
Insights cumulates data and displays it in KPI charts of the aformentioned Performance Timeline.
The Advanced version of Insights comes with what are called the Top 5 cobot KPIs:
o

o
o

o

o

Cycles completed: Number of robotic cycles performed by the running program during the selected time period. Cycles are summed for multiple
programs that have run in the same time period.
Utilization: Percentage of time the robot is running a program over the selected time period. Does not take into account the disconnected time.
Efficiency: Proportion of the utilization time during which the robot is moving. For instance, if a robot has been utilized 75% of the time over a given
period and has been moving all of the time, its efficiency value will display 75%.
Wait Time: Proportion of the utilization time during which the robot is not moving (typically waiting for an event). For instance, if a robot has been
utilized 75% of the time over a given period and has been waiting all of the time, its wait value will display 75%.
Disconnected: Percentage of the time during which the robot was disconnected from the network (or turned off). Note that data is not lost during
short periods of connectivity loss. Data will be stored locally and sent to the service when the connection is restored. However, real-time status and
other events will not be available during disconnected periods. Reports are still available for but alerts are not.

Custom KPIs
The user can create custom events via the Insights URCap program interface on the UR teach pendant. After their creation, they can be added
to the Performance Timeline using the Add custom event button.

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1. Top 5 cobot KPIs panel: selecting an option brings the user to the corresponding graph

Info
Current time period KPI indicates the cumulative performance of the entire time period shown.

2. KPI graph: chart displaying the robot data linked to the event inserted in the corresponding robot program
3. Custom events panel: where the user can select the custom event to display in the Custom events KPI graph; the user can also add the custom
events that have previously been created via the Insights URCap on the UR teach pendant.

In each KPI chart, the data is grouped by program. Each color represents a different program that was run.
Info
The overall KPIs that are shown include all programs. This means there is no difference between programs in the KPIs shown.
The KPIs are refreshed every minute in the Insights web application when in the hourly view. In the others views, you must refresh your web browser to
refresh the KPIs.

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4.1.7 Robot digital I/Os
The robot digital input/output states can only be seen in the hourly view.

4.1.7.1 Controller General Purpose Digital Inputs
Controller I/Os allow for the connection of equipment inside the control box. This category of I/O is extremely flexible and can be used for a wide range of
different equipment; including pneumatic relays, PLCs and emergency stop buttons.
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DI4
DI5
DI6
DI7

Info
Events cannot be logged on a graph for digital inputs 0 to 3 (DI0, DI1, DI2, and DI3) since they could be used for high speed inputs such as
conveyor tracking data, for instance. The number of events generated would therefore be overwhelming.

4.1.7.2 Tools Digital Inputs
The tool digital inputs are implemented as PNP with weak pull-down resistors. This means that a floating input will always read low.
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DI8
DI9

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4.1.8 Signals
The signals timelines can only be seen in the hourly view. They contain time-coded signal stops of the following nature:
o
o
o

Emergency stop (E-stop)
Protective stop (P-stop)
Safeguard stop

4.1.9 Downloadable events logs
Insights events are compiled in the Insights cloud service and accessible for download (CSV format) via the Logs interface of the Insights web
application.

1. Filter logs button: brings up the filter options selection menu
2. Filter options menu: allows the user to select which events to capture in the log by checking one or more boxes among:
a.
b.
c.
d.
e.
f.
g.

All events
Protective stop
Emergency stop
Safeguard stop
Disconnected
Idle
Custom events

3. Download logs button: downloads the CSV file comprising the log data according to the filter options selected
4. Log data population zone: displays log data with timestamp and corresponding events according to the filter options selected

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4.2 Teach pendant interface
4.2.1 Insights node
Insights nodes can be inserted at specific points in robot programs to count events and thus populate their corresponding graph on the web application.
1.
2.
3.
4.
5.

From the PolyScope home page, go to Program Robot; open a program or create an empty one
Program a repeatable sequence or routine (for example)
Tap the Structure tab and select the URCaps sub-menu
Tap the Insights button to insert an Insights node
Tap the Command tab and select the Insights node in the program tree
a. Select a standard Robotiq event from the list or select a custom event that has been previously created (refer to section 4.2.2 Custom
events)

4.2.2 Custom events
Insights users can create their own events for reporting the completion of a specific robot routine, or reaching a specific point in a robot program, for
example. The occurrences of these events populate data in a corresponding graph of the web application.

4.2.2.1 Create
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Once in a robot program, tap the Command tab
In the program tree, select an Insights node that had been previously inserted
Enter a name in the Enter event name textbox and tap the Create button

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4.2.2.2 Alerts
In order to receive alerts when a specific event is triggered:
1. Select the event from the dropdown events menu
2. Check the Enable event alerts button
l

The default SMS alert includes the robot name, the program name and the event name

3. Enter an optional custom message to add to the default SMS alert in the Add custom message textbox

4.2.2.3 Manage
1.
2.
3.
4.
5.

From the PolyScope home page, go to Program Robot; open a program or create an empty one
Tap the Installation tab and select Insights from the menu on the left
Go to the Manage events sub-menu
View the custom events list
Create and/or delete custom events if needed

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5. Specifications
Info
Insights is only available for Universal Robots UR3, UR5 & UR10. It is compatible with controller version CB3.1 or later.

5.1 Insights Edge Gateway
Specification

Value

Power input

5V, 2.5A

Internet connection

Wired Ethernet Cable

Radio frequency

2.4 GHz

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6. Troubleshooting
This section will be populated soon.

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7. Warranty and Agreements
7.1 Privacy Policy
Protecting your privacy is important to Robotiq. The purpose of the Privacy Policy is to explain how we collect, use and disclose the personal information
you may provide us while using this website or our products and services, including our web platforms, and is meant to comply with the Canadian federal
and provincial privacy laws. By accessing and using this website or any of our products and services, you agree to be bound by the terms and conditions
contained in Robotiq’s Privacy Policy. If you do not agree to be bound by these terms and conditions, please do not access or use the features of Insights
or any of our products and services. You can find the full Robotiq Privacy Policy here: https://robotiq.com/product_privacy_policy.pdf .

7.2 End-Users Terms of Use & License Agreement
You should carefully read the End-User Licence Agreement (the “Agreement”), a legal agreement between you and Robotiq, before using Insights. By
clicking the “I accept the terms” checkbox on the website account creation page, by installing, accessing, or otherwise using Insights, you acknowledge
that you have read and understood this Agreement and agree to the validity to be bound by its terms. If you do not agree to the terms of this Agreement,
Robotiq cannot and does not license Insights to you. In such event, you must not use or install the Insights. You can find the full End-User Licence
Agreement here: https://robotiq.com/product_eula.pdf.

7.3 Edge Gateway Warranty
Robotiq warrants the Insights Edge Gateway against defects in material and workmanship for a period of one year from the date of reception when
utilized as intended with the specified maintenance. Robotiq also warrants that this equipment will meet applicable specifications under normal use.
Caution
Warranty applies under the following conditions:
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Usage respects recommendations from section 2. Safety
Installation respects the indications in section 3. Installation

During the warranty period, Robotiq will repair or replace any defective product, as well as verify and adjust the product free of charge if the equipment
should need to be repaired or if the original adjustment is erroneous. If the equipment is sent back for verification during the warranty period and found to
meet all published specifications, Robotiq will charge standard verification fees.
Caution
The warranty will become null and void if the:
l
l
l
l

Unit has been tampered with, repaired or worked on by unauthorized individuals.
Unit has been misused, neglected, or damaged by accident.
Unit has been opened.
Unit’s firewall rules have been modified.

This warranty is in lieu of all other warranties expressed, implied, or statutory, including, but not limited to, the implied warranties of merchantability and
fitness for a particular purpose. In no event shall Robotiq be liable for special, incidental, or consequential damages.

Exclusion
Robotiq reserves the right to make changes in the design or construction of any of its products at any time without incurring an obligation to make any
changes whatsoever on units already purchased.
This warranty excludes failure resulting from: improper use or installation, normal wear and tear, accident, abuse, neglect, fire, water, lightning or other
acts of nature, causes external to the product or other factors beyond Robotiq's control.

CE Marking
CE marking on the Edge Gateway represents the product is in compliance with all applicable directives.

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8. Contact
www.robotiq.com
Contact Us

Phone
1-888-ROBOTIQ (762-6847)
(01) 418-380-2788 Outside US and Canada

Technical support
support@robotiq.com
1-888-ROBOTIQ (762-6847) option 3
(01) 418-380-2788 option 3 Outside US and Canada

Sales
1-888-ROBOTIQ (762-6847) ext.122
(01) 418-380-2788 ext.122 Outside US and Canada

Head office
Robotiq:
966, chemin Olivier
Suite 325
St-Nicolas, Québec
G7A 2N1
Canada

Where automation Pros come to share their know-how and get answers.
dof.robotiq.com

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