OSSM012 Quick Guide V1.5
User Manual: Pdf
Open the PDF directly: View PDF 
.
Page Count: 9
| Download | |
| Open PDF In Browser | View PDF |
Camsaw DD Quick User Guide (v1.5) Contents Introduction ...................................................................................................................................................................... 2 Integration Menus ........................................................................................................................................................ 2 Server Process ............................................................................................................................................................... 2 Direct Debit Configurations .......................................................................................................................................... 3 Customer Direct Debit Configurations .......................................................................................................................... 3 Create DD Run ................................................................................................................................................................... 4 Review Pending Run.......................................................................................................................................................... 5 Review Customers DD ................................................................................................................................................... 5 Edit Customer Payment ................................................................................................................................................ 6 Invoice in DD Run Flag .................................................................................................................................................. 6 Cancel Process............................................................................................................................................................... 6 Process Pending Run ......................................................................................................................................................... 7 Review Posted Run ........................................................................................................................................................... 7 View Posted Payments.................................................................................................................................................. 7 Reject Payment ............................................................................................................................................................. 8 Download Generated DD File ....................................................................................................................................... 8 Undo DD Run................................................................................................................................................................. 9 Pending Implementations ................................................................................................................................................. 9 Pre-Season Customer Payments Split ........................................................................................................................... 9 First and Last Direct Debits ........................................................................................................................................... 9 Camsaw DD Quick User Guide - 1 Introduction Integration Menus The following menu items are provided below the DD Integration menu: DD Run Info List Shows a list of all processed DD runs (empty at first) DD Run Info List > New Create a new Direct Debit run DD Run Info List (Search) Run advanced Direct Debit runs search (empty at first) DD Integration Controls Gives access to DD Configuration and allow to request service to stop DD Customers Shows a list of customers flagged as Direct Debit customers (both standard and pre-season) DD Service Status Page Shows the server process status page (mainly for support purposes) DD Invoices in pending run Shows a list of invoices currently in a pending DD run. Server Process All actions are performed by a server side process, this is to avoid the limitations of client-side processes that are only allowed to run to a limited usage (see Suite Script API Governance for more details). The DD Run being processed shows a status that is governed by the server process, users can see the status by using menu DD Integration > DD Run Info List. Possible statuses are: Populating - the process is retrieving the transactions to calculate the Direct Debits Pending - the DD run is ready for review and editing Cancelling - the DD run is being cancelled (before it was processed) Processing - the DD run is generating payments Reversing - the DD run is being reversed (payments deleted) Generating DD File - the process is generating the SEPA or BACS file Complete - the DD run is completed successfully Error - the process generated some error (requires Envisage support) NOTE: the menu option DD Integration > DD Service Status Page will show the current status of the process wich could be: Queued, Processing, Failed or Complete. What is relevant here is the Queued state as it would delay the star of the process. Camsaw DD Quick User Guide - 2 Direct Debit Configurations The direct debit module requires some configurations that are required to generate the SEPA/BACS files. The configurations are already populated with the correct information. To access the configurations use menu option DD Integration > DD Integration Controls then click on the DD Configurations button. NOTE: the Last Payment # configuration is required for testing purpose only, and it is to avoid interfering with the live numbering of payment processed in the production environment. Customer Direct Debit Configurations Each customer set as direct debit must also have some configuration set, the fields to populate are available on the customer screen, under the 'Bank Payment Details' Tab. NOTE: the DD payment split flag will indicate pre-season customers. The Mandate ID and Mandate Signature Date are only required for EURO accounts. NOTE: use menu option DD Integration > DD Customers to see the list of customers flagged as DD. IMPORTANT NOTE: if some detail is missing the direct debit run will still process fine, however, the DD file will not be created. Simply provide the missing info and use the 'Re-Generate DD file ' button on the DD Run Info screen. Camsaw DD Quick User Guide - 3 Create DD Run To create a new run use menu option: DD Integration > DD Run Info List > New, then populate the few required parameters and click Save. NOTE: only one pending run at a time is allowed. After clicking save the screen will refresh into view mode and a system message panel will appear at the bottom indicating the run is being populated and cannot be edited. Depending on the number of transactions this step may take a minute or two, just refresh the page from time to time until the status changes. Alternatively the Run Info List Search or Dashboard can be used to monitor the status. Once the population process is completed, the status will change to pending and the run can now be edited. Camsaw DD Quick User Guide - 4 Review Pending Run In edit mode the DD Run screen will look like the below image: At the bottom, the DD Run Customers tab will show all customers included in the DD run and the calculated DD amount (based on o|s transactions and criteria). Review Customers DD The Tab DD Run Transactions will show all invoices included on the DD run, the calculated DD amount and the current outstanding invoice amount. Camsaw DD Quick User Guide - 5 Edit Customer Payment By clicking on the Edit link by each customer transaction, the DD amount can be edited: The entered amount will be used to calculate the total DD amount for the customer. Invoice in DD Run Flag While the DD Run is pending the invoices included in the run will be flagged, you can see a list using menu option DD Integration > DD Invoices in pending run. If an invoice included in a DD run is opened in edit mode the user will be warned about the situation (but not stopped from entering the edit mode). Cancel Process The DD Run Info Edit screen provides a 'Cancel Run' button. If pressed the process will simply un-flag all invoices and delete the DD Run Info. Nothing has actually occurred at this time. Camsaw DD Quick User Guide - 6 Process Pending Run Once the pending run has been reviewed, and eventually adjusted, simply click 'Process Run' on the DD Run Info Edit screen. IMPORTANT NOTE: The process will post payments, allocate them against the relevant invoices and the generate the SEPA or BACS file. This process would generally take the longest. As per the previous step (populating) the status can be monitored via the DD Run Info List or Dashboard. Review Posted Run At the end of the process the fields under 'Processing Details' group (DD Run Info screen) will look similar to the following image: View Posted Payments The list under the DD Run Customers Tab will now show a link to the generated NetSuite Payment. Processed payments cannot be edited but can be rejected, see next section. Camsaw DD Quick User Guide - 7 Reject Payment It is possible to reject a payment (in case the DD bounced back), just open the DD Run Info screen and locate the customer on the bottom list under the DD Run Customers Tab, and click on the Edit link to the right. The DD Run Customer Screen provides a 'Reject Payment' button If the option is selected the system will detach the invoices that were applied to the payment and delete the payment. The Payment Rejection happens on a client-script side (as it always only affects one payment at a time). Download Generated DD File The right-most fields under 'Processing Details' group (DD Run Info screen) includes a Generated DD File field with a 'Download' link. The file is immediately downloaded (via secured https://) to local PC/Device. Camsaw DD Quick User Guide - 8 Undo DD Run It is also possible to undo an entire run. The undo will detach the invoices that were applied to each payment and then delete the payments and the DD Run Info form the system. To Undo a run click on the 'Undo Run' button on the DD Run Info screen. IMPORTANT NOTE: This functionality is provided because we need to test on production. Once live the Undo Option should be either removed or restricted to the latest runs. Pending Implementations There is one pending implementation (currently working on) and a couple of points to clarify. Pre-Season Customer Payments Split Pre-season customers get to pay their invoices with a specific logic (see box below), this is under development. However, the main focus is to get the system and SEPA/BACS files tested. This implementation will be implemented live as soon as we are happy with the current release. Pre-season orders between 1st Nov and 31 Dec. These orders are invoiced on the 1st of January for all products that are shipped. 1. First payment is taken on the 25/3, 25% of all invoices from 1/1 to 28/02. 2. Second payment is taken on the 25/4, 25% of all invoices from 1/1 to 28/2, plus 33.3% of all March invoices 3. Third payment is taken on the 25/5, 25% of all invoices from 1/1 to 28/2, plus 33.3% of all March invoices, plus 50% of all April invoices. 4. Fourth payment the balance of all invoices from the 1/1 to 31/5. First and Last Direct Debits Q1: SEPA: Do you currently perform some specific actions (on the current DD program in use) in case a customer is direct debited for the first time, and what about the Mandate Info (I see you use the CUSXXXX code as mandate ID, but what about the Mandate Signature Date? Q2: BACS: Do you currently perform some specific actions (on the current DD program in use) in case a customer is direct debited for the first time? Q3: BACS and SEPA: Do you currently perform some specific actions (on the current DD program in use) in case a customer is direct debited for the last time? Camsaw DD Quick User Guide - 9
Source Exif Data:
File Type : PDF File Type Extension : pdf MIME Type : application/pdf PDF Version : 1.5 Linearized : No Page Count : 9 Language : en-IE Tagged PDF : Yes Author : Ryan Price Creator : Microsoft® Office Word 2007 Create Date : 2017:11:22 14:44:15+00:00 Modify Date : 2017:11:22 14:44:15+00:00 Producer : Microsoft® Office Word 2007EXIF Metadata provided by EXIF.tools