Thrane and Thrane A S EXPLORER-300 INMARSAT TERMINAL WITH BLUETOOTH User Manual Explorer300
Thrane & Thrane A/S INMARSAT TERMINAL WITH BLUETOOTH Explorer300
Contents
- 1. MANUAL
- 2. userts man ual
- 3. users manual
MANUAL
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| Document Description | MANUAL |
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| Date Submitted | 2006-08-15 00:00:00 |
| Date Available | 2006-08-15 00:00:00 |
| Creation Date | 2006-05-22 09:50:15 |
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| Document Title | Explorer300.book |
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32573-EXP300-BT-USER-cover-A4 03/05/06 14:44 EXPLORER 300 USER MANUAL Thrane & Thrane A/S • info@thrane.com • www.thrane.com Side 1 TT-3705A EXPLORER™ 300 Document number: TT 98-123571-DraftA Release date: 22 May 2006 Information in this document is subject to change without notice and does not represent a commitment on the part of Thrane & Thrane A/S. Copyright © 2006 Thrane & Thrane A/S. All rights reserved. Trademark acknowledgements • EXPLORER is a trademark of Thrane & Thrane A/S. • Bluetooth is a registered trademark of Bluetooth SIG. • Windows and Outlook are registered trademarks of Microsoft Corporation in the United States and other countries. • Inmarsat is a registered trademark of the International Maritime Satellite Organisation (IMSO) and is licensed by IMSO to Inmarsat Limited and Inmarsat Ventures plc. • Inmarsat’s product names are either trademarks or registered trademarks of Inmarsat. • Other product and company names mentioned in this manual may be trademarks or trade names of their respective owners. Company Addresses www.thrane.com Denmark Denmark Thrane & Thrane A/S Lundtoftegårdsvej 93 D DK-2800 Kgs. Lyngby Denmark Thrane & Thrane Aalborg A/S Porsvej 2 DK-9200 Aalborg SV Denmark T: +45 39 55 88 00 F: +45 39 55 88 88 T: +45 39 55 88 00 F: +45 96 34 61 01 USA China Thrane & Thrane, Inc. 509 Viking Drive, Suites K, L and M Virginia Beach, VA 23452 USA Thrane & Thrane Shanghai Representative Office 28J Pufa Tower 588 Pudong Rd(S), Pu Dong 200120 Shanghai P. R. China T: +1(866) SATCOMS or +1 (757) 463-9557 F: +1 (757) 463-9581 TT 98-123571-DraftA T: +86 21 68 87 87 80 F: +86 21 68 87 71 12 ii Safety summary The following general safety precautions must be observed during all phases of operation, service and repair of this equipment. Failure to comply with these precautions or with specific warnings elsewhere in this manual violates safety standards of design, manufacture and intended use of the equipment. Thrane & Thrane A/S assume no liability for the customer's failure to comply with these requirements. Do not operate in an explosive atmosphere Do not operate the equipment in the presence of flammable gases or fumes. Operation of any electrical equipment in such an environment constitutes a definite safety hazard. Keep away from live circuits Operating personnel must not remove equipment covers. Component replacement and internal adjustment must be made by qualified maintenance personnel. Do not replace components with the power cable connected. Under certain conditions, dangerous voltages may exist even with the power cable removed. To avoid injuries, always disconnect power and discharge circuits before touching them. Do not service alone Do not attempt internal service or adjustments unless another person, capable of rendering first aid resuscitation, is present. Do not substitute parts or modify equipment Because of the danger of introducing additional hazards, do not substitute parts or perform any unauthorized modification to the equipment. Keep away from active antenna front This device emits radio frequency energy when switched on. To avoid injury, keep a minimum safety distance of 0.6 m from the antenna front when the EXPLORER™ 300 is on. See also the below section Antenna safety instructions. Only use approved batteries from Thrane & Thrane Use of non approved batteries may result in explosion, fire, electrical shock or injury. Observe marked areas Under extreme heat conditions do not touch areas of the EXPLORER™ 300 that are marked with this symbol, as it may result in injury. TT 98-123571-DraftA iii Antenna safety instructions Antenna safety instructions Use only manufacturer supplied antennas Antenna minimum safe distance: 60 cm Antenna gain Directional, with maximum gain of 11.1 dB reference to isotropic. The Federal Communications Commission has adopted a safety standard for human exposure to RF (Radio Frequency) energy which is below the OSHA (Occupational Safety and Health Act) limits. Antenna mounting The antenna supplied by the manufacturer must be located such that during radio transmission, no person or persons can come closer than the above indicated minimum safe distance to the antenna, i.e. 60 cm. To comply with current FCC RF Exposure limits, the antenna must be installed at or exceeding the minimum safe distance shown above, and in accordance with the requirements of the antenna manufacturer or supplier. Antenna substitution Do not substitute any antenna for the models supplied or recommended by the manufacturer. You may be exposing people to excess radio frequency radiation. You may contact the manufacturer for further instructions. Radiation warning WARNING! Maintain a separation distance of at least 60 cm from the front face of the antenna to a person. You, as the qualified end-user of this radio device, must control the exposure conditions of bystanders to ensure the minimum separation distance (above) is maintained between the antenna and nearby persons, for satisfying RF Exposure compliance. The operation of this transmitter must satisfy the requirements of Occupational/Controlled Exposure Environment, for work-related use. Only use the terminal when persons are at least the minimum distance from the front face of the antenna. TT 98-123571-DraftA iv About this manual About this manual Intended readers This manual is a user manual for the EXPLORER™ 300. The readers of the manual include anyone who is using or intends to use the EXPLORER™ 300. No specific skills are required to operate the EXPLORER™ 300. However, it is important that you observe all safety requirements listed in the Safety summary and in the Antenna safety instructions in the beginning of this manual, and operate the EXPLORER™ 300 according to the guidelines in this manual. Manual overview This manual has the following chapters: • Introduction contains an overview of the BGAN services and a brief description of the system. • Getting started explains how to insert SIM card and battery, start up the unit, point the antenna and enter the PIN. It also contains a short guide to making the first call. • Using the display and keypad contains an overview of the display menu system and explains how to use the menus. • Using the interfaces goes through the basic setup and use of each interface. • Using the web interface explains how to use the built-in web interface of the EXPLORER™ 300, and describes the available menus and settings. It also explains advanced setup of interfaces with the web interface. • Maintenance and troubleshooting contains a short troubleshooting guide and explains how to update software. It also describes and lists the alarm messages that may appear in the handset, and gives information on where to get further help if necessary. Typography In this manual, typography is used as indicated below: Bold is used for the following purposes: • To emphasize words. Example: “Do not touch the antenna front during pointing”. • To indicate what the user should select in the user interface. Example: “Select Settings > Interfaces > Bluetooth and click Enabled”. Italic is used to emphasize the paragraph title in cross-references. Example: “For further information, see Connecting Cables on page...”. COURIER is used for the following purposes: • To indicate text appearing in the display. Example: “the Main screen shows READY”. • To indicate low level commands such as AT commands. Example: “In your terminal program, type ATD”. TT 98-123571-DraftA Contents Safety summary ....................................................................................................iii Antenna safety instructions .................................................................................. iv About this manual ................................................................................................. v Chapter 1 Introduction Welcome ................................................................................................................1 In this chapter ........................................................................................................1 The BGAN system .................................................................................................. 2 The BGAN services ................................................................................................ 4 Features and interfaces of the EXPLORER™ 300 .................................................... 5 Your EXPLORER™ 300 terminal ............................................................................. 7 Matrix of services and communication interfaces ..................................................10 What’s next? .........................................................................................................10 Chapter 2 Getting started In this chapter ...................................................................................................... 11 Unpacking and assembling .................................................................................. 11 Connecting cables ................................................................................................15 Powering the EXPLORER™ 300 ............................................................................. 17 Options for the start-up procedure .......................................................................18 Entering the SIM PIN ........................................................................................... 20 Pointing the antenna ............................................................................................21 Using a fixed EXPLORER™ 300 (semi-fixed installation) ....................................... 25 Making the first call ............................................................................................. 26 Making the first data connection (LAN) ................................................................ 28 What’s next? ........................................................................................................ 29 Chapter 3 Using the display and keypad In this chapter ..................................................................................................... 30 Menu overview .................................................................................................... 30 Display during start-up ........................................................................................ 32 Display symbols ................................................................................................... 33 Navigating the display and keypad ...................................................................... 34 The menus ........................................................................................................... 35 TT 98-123571-DraftA vi Contents Messages menu .................................................................................................. 36 Connect menu ..................................................................................................... 37 Calls menu .......................................................................................................... 38 Settings menu ..................................................................................................... 39 Properties menu .................................................................................................. 42 Help desk ............................................................................................................ 44 Dynamic information in the display ..................................................................... 45 What’s next? ........................................................................................................ 46 Chapter 4 Using the interfaces In this chapter ................................................................................................... 47 General .............................................................................................................. 47 Tools for setup and use ....................................................................................... 47 Services and interfaces ........................................................................................ 48 Enabling or disabling an interface ....................................................................... 49 Bluetooth pairing .............................................................................................. 50 What is pairing? .................................................................................................. 50 Pairing devices in which you can enter a passkey ................................................ 50 Using a phone .....................................................................................................51 Connecting an analog phone ................................................................................51 Connecting a Bluetooth handset .......................................................................... 52 Entering the SIM PIN using a phone .................................................................... 53 Making or receiving a phone call with the EXPLORER™ 300 ................................ 54 Making a call to the EXPLORER™ 300 .................................................................. 55 Dialing functions ................................................................................................. 56 Using a computer ........................................................................................... 59 Choosing an interface for data connection ........................................................... 59 Standard or Streaming data .................................................................................60 Using the LAN interface ........................................................................................61 Using a computer with Bluetooth ........................................................................ 63 Creating a dial-up connection ............................................................................. 64 Additional interfaces ......................................................................................... 66 Using the EXPLORER™ Bluetooth Handset charger .............................................. 66 What’s next? ...................................................................................................... 66 TT 98-123571-DraftA vii Contents Chapter 5 Using the web interface In this chapter ................................................................................................... 67 Introduction ....................................................................................................... 67 The web interface ................................................................................................ 67 Accessing and navigating the web interface ........................................................ 69 Entering the SIM PIN in the web interface ............................................................71 The Home window ............................................................................................ 72 Overview .............................................................................................................. 72 Terminal properties ............................................................................................. 72 Managing calls and data sessions ....................................................................... 73 Pointing using web interface ............................................................................... 74 Using the phone book ....................................................................................... 75 General usage ..................................................................................................... 75 Editing phone book entries .................................................................................. 76 Call log ............................................................................................................... 77 Information on total usage .................................................................................. 77 Exporting the call log ........................................................................................... 77 Viewing the lists of calls ...................................................................................... 78 Handling messages ........................................................................................... 79 Sending an SMS message from the EXPLORER™ 300 ........................................... 79 Options for messages in the Outbox .....................................................................80 Options for messages in the Sent folder ...............................................................80 Sending an SMS message to the EXPLORER™ 300 ................................................81 Receiving a message ............................................................................................81 Options for new SMS messages ........................................................................... 82 Options for SMS messages in the Inbox ............................................................... 82 Configuring message settings .............................................................................. 83 EXPLORER™ 300 settings ................................................................................. 85 Accessing the EXPLORER™ 300 settings .............................................................. 85 Power up behavior .............................................................................................. 85 Setting the display backlight and contrast ........................................................... 86 Turning audio indicators on or off ....................................................................... 87 Enabling activation of stealth mode ..................................................................... 87 Setting up the interfaces ..................................................................................88 Enabling/disabling interfaces ..............................................................................88 TT 98-123571-DraftA viii Contents Description of data settings ................................................................................. 89 Configuring the LAN interface .............................................................................. 90 Configuring the Bluetooth interface ..................................................................... 93 Pairing Bluetooth devices from the web interface ................................................ 95 Configuring the Phone interface .......................................................................... 98 Setting a common APN ........................................................................................ 99 Properties, software upload and alarm list ...................................................100 Viewing the properties of the EXPLORER™ 300 ...................................................100 Uploading software ............................................................................................ 101 Viewing the Alarm List ........................................................................................102 Administration .................................................................................................103 Accessing the administration settings .................................................................103 Using Profiles .....................................................................................................106 Using a Traffic Flow Template .............................................................................109 Help desk and diagnostic report ...................................................................... 111 Accessing the Help desk ...................................................................................... 111 Generating a diagnostic report ............................................................................ 111 What’s next? ...................................................................................................... 111 Chapter 6 Maintenance and troubleshooting In this chapter .....................................................................................................112 Getting support ...................................................................................................112 Uploading software .............................................................................................113 Maintenance .......................................................................................................113 Options and accessories ......................................................................................115 Troubleshooting guide ........................................................................................116 Status signaling .................................................................................................. 122 Alarm messages ................................................................................................. 122 Log files .............................................................................................................. 127 Appendix A Technical specifications In this appendix ..................................................................................................128 General specifications ........................................................................................128 Battery ...............................................................................................................129 Power input ........................................................................................................130 SIM interface ......................................................................................................130 TT 98-123571-DraftA ix Contents Phone interface ...................................................................................................131 LAN interface ...................................................................................................... 132 Bluetooth interface ............................................................................................. 133 Built-in antenna ................................................................................................. 134 EXPLORER™ Bluetooth Handset charger interface .............................................. 135 Serial number label ............................................................................................ 136 Conformity .......................................................................................................... 137 Appendix B AT commands In this appendix ..................................................................................................139 Starting up an AT command session ...................................................................139 List of supported AT commands ..........................................................................140 Glossary ............................................................................................................................ 146 Index ............................................................................................................................150 TT 98-123571-DraftA Chapter 1 Introduction Welcome Congratulations on the purchase of your EXPLORER™ 300! The EXPLORER™ 300 is the smallest and most compact BGAN terminal in the EXPLORER™ family. It is a broadband mobile terminal with integrated antenna, providing high-speed data and voice communication via satellite through the Broadband Global Area Network (BGAN). Just plug in a phone, laptop or PDA, or use the Bluetooth® interface, point the antenna towards the BGAN satellite - and you are online. The flat, light-weight design of the EXPLORER™ 300 makes it easy to carry e.g. in the front pocket of a laptop bag. Applications include: • Internet browsing • E-mail • Phone services • Large file transfers • Video conferencing and Streaming • VPN (Virtual Private Network) access to corporate servers In this chapter This chapter gives an overview of the BGAN system and services, and introduces the EXPLORER™ 300. It also gives an overview of the physical unit and its features and functions. TT 98-123571-DraftA Chapter 1: Introduction The BGAN system What is BGAN? The Broadband Global Area Network (BGAN) is a mobile satellite service that offers high-speed data up to 492 kbps and voice telephony. BGAN enables users to access e-mail, corporate networks and the Internet, transfer files and make telephone calls. Coverage The Inmarsat® BGAN services are based on geostationary satellites situated above the equator. Each satellite covers a certain area (footprint). The coverage map below shows the footprints of the BGAN system. Note The map depicts Inmarsat's expectations of coverage, but does not represent a guarantee of service. The availability of service at the edge of coverage areas fluctuates depending on various conditions. The launch of the F-3 satellite will be determined in due course. TT 98-123571-DraftA Chapter 1: Introduction Overview of the BGAN system A complete BGAN system includes the EXPLORER™ 300 with connected peripherals, the BGAN satellite, and the Satellite Access Station (SAS). The satellites are the connection between your EXPLORER™ 300 and the SAS, which is the gateway to the worldwide networks (Internet, telephone network, cellular network, etc.). Packet Switched Network Satellite IP Router PC EXPLORERTM 300 Satellite Access Station (SAS) Switch Voice and ISDN Circuit Switched Network Bluetooth handset TT 98-123571-DraftA Laptop Chapter 1: Introduction The BGAN services Supported services This section describes the services available with BGAN. Note that not all of these services are available in the EXPLORER™ 300. See Features and interfaces of the EXPLORER™ 300 on page 5. The services currently supported by BGAN comprise: • A Packet Switched connection to the Internet • A Circuit Switched (Dialed) connection for voice, fax or data • Short Messaging Service (SMS) Packet data service The BGAN network supports different classes of data connection to the Internet. • Using a Standard data connection, several users can share the data connection simultaneously. This type of connection is ideal for e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received. • Using a Streaming data connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge). Circuit switched (dialed) service Two types of circuit switched connection are available: • Standard Voice. A low-tariff connection for voice only. The voice signal is compressed to 4.0 kbps, which reduces the bandwidth use and consequently the tariff. • 3.1 kHz Audio. A high quality connection which can be used for Premium Voice, G3 fax, analog modem or ISDN. The signal is uncompressed 3.1 kHz audio, which allows for optimum voice quality. SMS service The BGAN system provides a Short Messaging Service (SMS) for sending and receiving SMS messages. Supplementary services The BGAN system also provides the following supplementary services: • Call hold • Call waiting • Call forwarding • Voice mail • Call barring (using AT commands) TT 98-123571-DraftA Chapter 1: Introduction Features and interfaces of the EXPLORER™ 300 Features The EXPLORER™ 300 provides the following features: High speed data up to 384 kbps - shared bandwidth Support for Streaming classes 32 and 64 kbps Simultaneous voice and data Standard LAN, Bluetooth and phone ports Built-in web interface allowing you to manage your phone book, messages and calls, and customize the terminal to your specific needs 100-240 V AC power adapter Lightweight and portable design Easy setup and use Robust and durable design CE, FCC and GMPCS certified TT 98-123571-DraftA Chapter 1: Introduction Overview of interfaces The EXPLORER™ 300 provides interfaces for connection of a phone or a computer. Bluetooth LAN LAN Standard Phone Connection Using the interfaces on page 47 describes how to use each of the available interfaces. Minimizing power consumption The EXPLORER™ 300 is designed for minimum power consumption. This means that functions that are not currently used will automatically go into a “sleep mode” to minimize the power consumption. In addition to this automatic sleep mode function, you can disable each of the interfaces if they are not currently used. Note, however, that you will not be able to use these interfaces until you enable them again. For information on how to enable/disable interfaces, see Enabling or disabling an interface on page 49. TT 98-123571-DraftA Chapter 1: Introduction Your EXPLORER™ 300 terminal Overview The EXPLORER™ 300 is a compact unit comprising antenna, compass, display and keypad, all in one unit. Display and keypad Antenna Compass Display and keypad The EXPLORER™ 300 has a display and a keypad for displaying status and for changing simple parameters. Power indicator Message indicator Power button Display Keypad For information on how to use the keypad and display, and for an overview of the display menu system, see Using the display and keypad on page 30. TT 98-123571-DraftA Chapter 1: Introduction Light indicators The EXPLORER™ 300 has two light indicators next to the display: a green power indicator and a red message indicator. Green Power indicator The function of the green Power indicator to the left of the display is as follows: Behavior of green indicator Meaning Short flash every 2 seconds The EXPLORER™ 300 is on. Steady light The battery is charging. Flashing rapidly A charging error has occurred. For further information, refer to the Troubleshooting Guide on page 116. Off No power or Stealth mode. Red Message indicator The function of the red Message indicator is as follows: Behavior of red indicator Flashing Meaning An alarm is active or An SMS message has arrived. Press OK on the keypad to view the alarm(s) or SMS message(s).a The red light will keep flashing after OK is pressed if Off • there are more SMS messages, or • an alarm is still active. For information on alarm messages, see Alarm messages on page 122. No messages are present, or the EXPLORER™ 300 is in Stealth mode. a. If a computer is connected, you can also view alarms and SMS messages in the built-in web interface in the EXPLORER™ 300. For further information, see Icons in the icon bar on page 70. TT 98-123571-DraftA Chapter 1: Introduction User interfaces The keypad and display are used for pointing the antenna, for displaying status and for changing simple parameters. To obtain full access to all features and for ease-of-use, you should use a computer (a PC, Laptop or similar) and one of the following: • The web interface. A built-in web interface for easy configuration and daily use. The web interface is accessed from a computer connected to the EXPLORER™ 300, using an Internet browser. For further information, see Chapter 5, Using the web interface. • The BGAN LaunchPad from Inmarsat. BGAN LaunchPad is a computer application used to control terminals in the BGAN system. LaunchPad is provided on the Inmarsat BGAN CD-ROM supplied with your EXPLORER™ 300. For information on how to use the LaunchPad, refer to the manual on the Inmarsat CD-ROM. Additionally, it is possible to control the EXPLORER™ 300 using AT Commands. Refer to Appendix B, AT commands. Antenna The white part of the EXPLORER™ 300 is the antenna module. The antenna module comprises a GPS (Global Positioning System) antenna, a BGAN antenna and a Bluetooth antenna. Compass The EXPLORER™ 300 also provides a compass to help positioning the antenna. For further information on how to use the compass, see Pointing the antenna on page 21. Battery The EXPLORER™ 300 comes with a rechargeable battery, which is easily inserted. The battery is automatically recharged when power is applied to the EXPLORER™ 300. Steady green light indicates that the battery is charging. SIM card The SIM (Subscriber Identity Module) card used for the EXPLORER™ 300 is a standard SIM card, which is acquired from the Airtime Provider. The EXPLORER™ 300 requires a SIM card to go online and to access the settings of the EXPLORER™ 300. Without a SIM card you can only see the Main screen of the display system showing battery status etc. Using the web interface, you can view the properties of the EXPLORER™ 300 and upload software without inserting a SIM card. Upload of software, however, requires an Administrator user name and password. TT 98-123571-DraftA Chapter 1: Introduction Matrix of services and communication interfaces The following table shows which services can be accessed from which interfaces, and which types of equipment can be used. Interface on the EXPLORER™ 300 Service Packet Switched Connection Circuit Switched Connection Phone Analog telephone Bluetooth LAN Display/ Keypad Bluetooth handset Standard Voice Computer Computer Computer Computer Data single-user SMS View only What’s next? This chapter has provided an overview of the BGAN system and of the EXPLORER™ 300. The next chapters will go into more detail about how to set up and use the EXPLORER™ 300. The following chapter, Getting started, explains how to unpack and start up the EXPLORER™ 300, and how to point the antenna in order to get the best possible signal. TT 98-123571-DraftA 10 Chapter 2 Getting started In this chapter This chapter describes: • what is included in the delivery, • how to insert and remove the battery and SIM card, and • how to start up the EXPLORER™ 300 and make the first call or data session. Unpacking and assembling Unpacking Unpack the EXPLORER™ 300 and accessories and check that the following items are present: Getting Started Kit containing: - Getting Started leaflet - Quick Guide - EXPLORER™ 300 CD-ROM EXPLORER™ 300 - BGAN LaunchPad CD-ROM AC/DC adapter EXPLORER™ 300 Battery TT 98-123571-DraftA LAN Cable 11 Chapter 2: Getting started Inserting the SIM card The EXPLORER™ 300 is delivered with the battery separated from the terminal. If the battery is already inserted, remove it as described in Removing the battery on page 13. The SIM card is provided by your Airtime Provider. Insert the SIM card as follows: 1. Insert the SIM card into the SIM slot. Make sure the SIM card is positioned as shown! 2. Press gently until it clicks. 3. Slide the lock to close the SIM slot. Inserting the battery Do as follows: 1. Insert the battery. Make sure the battery is positioned correctly as shown. 2. Press gently until it locks. Note TT 98-123571-DraftA Before using the terminal the first time: To ensure accurate information on the battery capacity you should fully charge, then fully discharge the battery (until the EXPLORER™ 300 closes down automatically), and finally recharge the battery. The EXPLORER™ 300 can be used during the discharging process, but the remaining battery capacity may not be displayed correctly. For information on how to recharge the battery, see Recharging the battery on page 113. 12 Chapter 2: Getting started Removing the battery To remove the battery, do as follows: 1. Locate the slide lock at the bottom of the unit. 2. Slide the lock aside to release the battery from the unit. 3. Remove the battery. TT 98-123571-DraftA 13 Chapter 2: Getting started Removing the SIM card To remove the SIM card, first remove the battery as described in Removing the battery on page 13. Note When the SIM card is removed, you cannot use the display menu system nor make calls or start data sessions. Only emergency calls are allowed, and only if permitted by the network. However, if you have an administrator user name and password, you can upload software using the web interface. For further information, see Uploading software on page 113. Remove the SIM card as follows: 1. Slide the lock aside to open the SIM slot as shown. 2. Gently press the SIM card and let it pop out of the slot. 3. Remove the SIM card. TT 98-123571-DraftA 14 Chapter 2: Getting started Connecting cables After inserting SIM card and battery, connect all relevant cables. Important Connect the cables before making the final adjustment of the antenna position. Otherwise you may accidently move the antenna when you connect the cables. Side connector panel The connector panel is placed on the side of the EXPLORER™ 300 and has the following connectors: • Phone connector for connecting a standard phone • LAN connector for data equipment • DC Power connector (10-16 V DC) for connection to a 100-240 V AC/DC adapter, or to a charger cable which connects to the cigarette lighter socket/12 V DC in a car. Phone LAN DC Power For information on how to connect to a specific interface, see the corresponding section in Chapter 4, Using the interfaces. The end of this section describes how to connect to power. Rear connector Apart from the connectors in the connector panel, the EXPLORER™ 300 has a connector placed on the rear side of the EXPLORER™ 300.This connector is marked DC OUT and is used for charging the EXPLORER™ Bluetooth Handset. Illustration of DC OUT connector at the back of the terminal For information on how to connect to the Bluetooth charger interface, see Using the EXPLORER™ Bluetooth Handset charger on page 66. Before connecting to power You can connect to external power or use the battery delivered with your EXPLORER™ 300. Refer to Power input on page 130 for specifications and pin-out for the DC Power input. If you are connecting to a 100-240 V AC electrical outlet, use the AC/DC adapter included with your EXPLORER™ 300. Alternatively, you may connect to 12 V DC in a car. TT 98-123571-DraftA 15 Chapter 2: Getting started Connecting to power You can connect the DC input to power without the battery inserted. If the battery is inserted when you apply power to the EXPLORER™ 300, the battery is automatically recharged. Connecting to a 100-240 V AC electrical outlet: Connect the AC/DC adapter to the DC Power input on the side of the EXPLORER™ 300. Then connect the power cable between the 100-240 V AC electrical outlet and the AC/DC adapter. Connecting to 12 V DC in a car: Connect the charger cable between the DC Power input of the EXPLORER™ 300 and the cigarette lighter socket in the car. A suitable charger cable is available from Thrane & Thrane. TT 98-123571-DraftA 16 Chapter 2: Getting started Powering the EXPLORER™ 300 Automatic power up The default behavior of the EXPLORER™ 300 is to power up automatically when you connect the power cable. If you wish, you can change this power up mode, so that the EXPLORER™ 300 is only powered if the Power button is pressed. For further information on power up mode, see Setting the power up mode on page 41 or Power up behavior on page 85. Switching the EXPLORER™ 300 on/off To switch on the EXPLORER™ 300, push the Power button next to the display and hold it down until the green Power indicator lights up. It normally takes one or two seconds. Power Indicator Power Button WARNING! When the EXPLORER™ 300 is powered on, stay clear of the antenna front! The antenna emits radio frequency energy, not only when the display shows DATA ACTIVE. Always keep a minimum distance of 0.6 m from the antenna front. To switch off the EXPLORER™ 300, push the Power button again and hold it until the display shows SWITCHING OFF.... After switching on the EXPLORER™ 300 you will be prompted for a PIN (Personal Identification Number), unless the PIN is disabled (e.g. using the BGAN LaunchPad). For information on the options after power on, see the next section. TT 98-123571-DraftA 17 Chapter 2: Getting started Options for the start-up procedure Overview of the start-up options You have different options for the start-up procedure. Each of these options are briefly described in this section. For information on how to enter PIN and point the antenna, see the subsequent sections. The following drawing shows the options available after power on. Power on ENTER PIN? Cancel OK ENTER PIN *- "Signal Strength" Cancel OK "Main screen" You cannot access the menu system, and you cannot use the BGAN network. "Signal Strength" Cancel OK "Main screen" You cannot access the menu system, and you cannot use the BGAN network, except for emergency calls, if allowed by the network. "Main screen" "Main screen" Menu system Menu system You can access the menu system but you cannot use the BGAN network. Note You can access the menu system and use the BGAN network. If the use of PIN is disabled, e.g. from the BGAN LaunchPad, the display sequence is the same as after successfully entering the PIN. This means that after power on, you will see the Signal strength screen. The numbers on the drawing refer to the different start-up options described in the following sections. TT 98-123571-DraftA 18 Chapter 2: Getting started “Full” procedure (1) After power on, enter the PIN and then point the antenna. In this mode you have full access to the EXPLORER™ 300, that is you can use the menu system and communicate on the BGAN network. The display will show READY when the menu system is not activated. “Off-line” procedure (2) After power on, enter the PIN, but cancel pointing. In this mode you can use the menu system, but are not able to communicate on the BGAN network. The display will show POINT NOW? when in the Main screen. Press S or T to enter the menu system. When you want to point the antenna, press OK from the Main screen. “Emergency” procedure (3) After power on, cancel the PIN and then point the antenna. In this mode you can only place emergency calls, and only if permitted by the network. You are not able to access the menu system nor to communicate on the BGAN network (apart from emergency calls), until you enter the PIN. The display will show ENTER PIN? If you press OK you can enter the PIN. No other options are available from the keypad. From the web interface you can view properties and, if you have an administrator password, upload software. TT 98-123571-DraftA 19 Chapter 2: Getting started Entering the SIM PIN Overview You have to enter a PIN to use the EXPLORER™ 300, unless the use of PINs is disabled e.g. from the BGAN LaunchPad. The first time you are asked for a PIN, you can choose to cancel (press C). If you cancel, you are asked again after pointing is completed. At that point you must enter the PIN to be able to continue. Entering the PIN To enter the PIN using the display and keypad, do as follows: 1. When you are asked for a PIN, press OK. 2. Press S or T a number of times until the first digit is correct. 3. Press OK to go to the next digit. When OK is pressed, the previous digit is indicated by a *. To correct an entered digit, press C to go back and use the S and T buttons again. 4. After entering the last digit with OK, press OK again to apply the PIN. Note At this point the EXPLORER™ 300 may make a sound. This sound is used for pointing the antenna. To toggle the pointing sound on/off, press S or T. For further information, see Using the display and keypad on page 30. You can enter the PIN using a phone or computer connected to the EXPLORER™ 300. For further information, see Entering the SIM PIN using a phone on page 53 or Entering the SIM PIN in the web interface on page 71. Wrong PIN You have 3 attempts to enter the PIN, before you are asked to enter the PUK (Pin Unblocking Key). The PUK is supplied with your SIM card. Enter the PUK followed by a new PIN of your own choice. The PIN must be from 4 to 8 digits long. Important TT 98-123571-DraftA If you enter a wrong PUK 10 times, the SIM card will no longer be functional, and you have to contact your Airtime Provider for a new SIM card. 20 Chapter 2: Getting started Pointing the antenna The importance of pointing In order to obtain the best possible signal at the lowest possible cost, it is important that the EXPLORER™ 300 antenna is pointed correctly towards the satellite. The antenna must have a clear line of sight to the satellite without any obstacles blocking the signal, and the pointing direction of the antenna should be as accurate as possible. Important Incorrect pointing may result in poor quality of the signal, and in some cases retransmission may be necessary. This could mean you will be paying more than necessary for your transmission. The next sections describe how to point the antenna for the best possible signal. Pointing data If the position of the satellite in relation to the EXPLORER™ 300 is known, you can use the compass to roughly point the antenna in the right direction. If you know the Azimuth and the Elevation, you can use this data to adjust the antenna. N = 0° • The Azimuth is the horizontal rotation angle relative to North (moving clockwise). W = 270° • The Elevation is the vertical rotation angle relative to horizontal. This means that an Elevation of 0° corresponds to the EXPLORER™ 300 being in an upright position, pointing towards the horizon. E = 90° S = 180° Front of antenna The compass has 7 lines dividing the Elevation scale into 6 spaces. The space between two lines corresponds to 15°. The Elevation is measured where the lines meet. This compass shows an Elevation of 30° (2 spaces up from the first line) and an Azimuth of 270° (antenna pointing towards West). Note TT 98-123571-DraftA The above explanation assumes that the compass shows the exact orientation. Please take into consideration the possible deviation and variation that can occur, e.g. because of the geographical location or the presence of magnetic objects. 21 Chapter 2: Getting started Required signal strength As a rule of thumb, the signal strength should typically be 41 dBHz or more for the EXPLORER™ 300 to be able to establish a call or data session. However, the required signal strength can vary depending on a number of factors, such as weather conditions and location. Do not block the antenna signal with your hands Important When pointing the antenna, do not touch the front of the antenna module. For your safety, always maintain a distance of minimum 60 cm from the front face of the antenna. Also, if you place your fingers on the antenna you will be blocking the signal, and the antenna will not work efficiently. Hold the support bracket and the battery module below the antenna while pointing. Obtaining a GPS fix The EXPLORER™ 300 must acquire its own location from the GPS satellites before it can register on the BGAN network. This is called obtaining a GPS fix. If the antenna is placed in an open location with a wide view to the sky, the EXPLORER™ 300 will probably obtain the GPS fix automatically while you are pointing towards the BGAN satellite. However, if part of the view to the sky is blocked, and/or the Elevation is very low, it may sometimes be difficult for the GPS antenna to “see” a sufficient number of GPS satellites. In such circumstances, try the following: 1. Place the antenna flat on an even surface, pointing straight upwards with a clear view to as much of the sky as possible. 2. When the GPS fix is obtained, you can start pointing towards the BGAN satellite. To see the GPS status, enter the display menu system by pressing S or T and select PROPERTIES > GPS STATUS. For further information, see Viewing the GPS status on page 42. TT 98-123571-DraftA 22 Chapter 2: Getting started Pointing the antenna towards the satellite To help you obtain the best possible signal strength, the EXPLORER™ 300 uses a pointing sound to indicate the signal strength during pointing. The frequency of the tone increases with the signal strength. You can toggle the pointing sound on/off by pressing S or Ton the keypad. Do as follows to point the antenna: 1. While observing the built-in compass of the EXPLORER™ 300, rotate the EXPLORER™ 300 left or right until it points in the correct horizontal direction, known as the Azimuth. Refer to Pointing data on page 21. Hold the battery module and the support bracket while moving the antenna. Do not place your hands on the antenna. 2. Tilt the EXPLORER™ 300 slowly up or down until it points in the correct vertical direction, known as the Elevation. Hold the battery module and the support bracket while moving the antenna. Do not place your hands on the antenna. 3. After passing the PIN screen, the display shows the current satellite signal strength. Use this information to fine-adjust the antenna position as shown in step 1 and 2. Remember not to touch the antenna part! Important When fine-adjusting the antenna, the display may take a while to update the signal strength. Wait a second or two after each move to make sure the display is updated. If the right most part of the signal strength bar is grey, it indicates that the level has previously been higher than the current level. TT 98-123571-DraftA 23 Chapter 2: Getting started 4. When you have the highest signal strength you can obtain, press OK on the keypad. The EXPLORER™ 300 now tries to establish a connection to the BGAN network. The display shows the progress as follows: • SEARCHING: The EXPLORER™ 300 searches for the network operator. Note that the search procedure can be very short, so you may not see this text. • REGISTERING: The EXPLORER™ 300 is registering itself on the network. If the GPS position has not yet been acquired at this point, the display will show NO GPS. For further information, see the Troubleshooting Guide on page 117. • READY or DATA ACTIVE: READY means the EXPLORER™ 300 is registered on the network and is ready to go online. If you have already connected a computer, the display shows DATA ACTIVE instead of READY. Note The display may show a different text than READY or DATA ACTIVE if there is more important information to show. For example, the display will show ENTER PIN? if you pressed C at the first request for a PIN. See also the Troubleshooting Guide on page 117. CANCEL: If you press C instead of OK, you exit the pointing menu and the display shows the Main screen with the message POINT NOW?. If the PIN has been accepted, you now have access to the menu system, but you will not be able to connect to the BGAN network, because the signal strength has not yet been accepted. TT 98-123571-DraftA 24 Chapter 2: Getting started Using a fixed EXPLORER™ 300 (semi-fixed installation) You can keep the EXPLORER™ 300 in a fixed position, using the Pole mount kit for EXPLORER™ 300. See Options and accessories on page 115 for information on type number. Note The EXPLORER™ 300 is not suited for permanent outdoor installation. Do as follows: 1. Mount the EXPLORER™ 300 on a pole or a wall, for example using the Pole mount kit. A size M6 thread fits into the mounting bush in the back of the EXPLORER™ 300. 2. Start up the EXPLORER™ 300 and point the antenna as described in Pointing the antenna on page 21. 3. Accept the signal strength by pressing OK on the EXPLORER™ 300 keypad. 4. Fasten the EXPLORER™ 300 in the pointed position. You only have to point the antenna once, when you mount it. Using a computer connected to the EXPLORER™ 300, you can set up the EXPLORER™ 300 to skip pointing at power up. Refer to Pointing at power up on page 85. TT 98-123571-DraftA 25 Chapter 2: Getting started Making the first call Introduction After connecting cables, entering the PIN and pointing the antenna, you are ready to make or receive the first call. The following sections provide a short guide to making calls. For more detailed information, see Making or receiving a phone call with the EXPLORER™ 300 on page 54. Making a call from the EXPLORER™ 300 Your phone must be connected to the relevant interface. For further information, see • Standard phone: Before connecting to the Phone interface on page 51 • Bluetooth handset: Pairing devices in which you can enter a passkey on page 50. To make a call from a phone connected to the EXPLORER™ 300, dial 00followed by # or off-hook key (# on analog phones, off-hook key on Bluetooth handsets). Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45 39558800 # Making a call to the EXPLORER™ 300 To make a call to a phone connected to the EXPLORER™ 300, dial +870 • + is the prefix used in front of the country code for international calls. This is 00 when calling from most countries in Europe and from many other countries. • Mobile subscriber number: The mobile subscriber number of the EXPLORER™ 300 you are calling. If the mobile subscriber number of the EXPLORER™ 300 is available on the SIM card, it is listed in the display menu system of the EXPLORER™ 300 under PROPERTIES > MOBILE NUMBERS. If it is not available, refer to your airtime subscription. Example: If you are calling from Denmark to the EXPLORER™ 300 and the mobile subscriber number is 772112345 on your EXPLORER™ 300, dial 00 870 772112345. TT 98-123571-DraftA 26 Chapter 2: Getting started Making a call from one EXPLORER™ 300 to another EXPLORER™ 300 To make a call from one EXPLORER™ 300 to another EXPLORER™ 300, dial 00 870 . Receiving a call To be able to receive a call, the phone must be connected to the correct interface of the EXPLORER™ 300 (Phone or Bluetooth). To be able to receive a call with a Bluetooth handset, the handset must be paired with the EXPLORER™ 300. For information on how to pair Bluetooth devices, see Bluetooth pairing on page 50. You can see unanswered calls in the CALLS menu of the display and the web interface. TT 98-123571-DraftA 27 Chapter 2: Getting started Making the first data connection (LAN) Before connecting to the LAN interface For the LAN (Local Area Network) interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically. To check these settings on your computer, do as follows (For Windows® XP): 1. From the Start menu, select Connect To > Show All Connections. 2. Double-click Local Area Connection and click Properties. 3. Select Internet Protocol (TCP/IP) from the list and click Properties. Make sure both fields are set to obtain an address automatically. TT 98-123571-DraftA 28 Chapter 2: Getting started Connecting to the LAN interface Do as follows: 1. Connect the LAN cable to the network interface of your computer. A suitable cable is provided with your EXPLORER™ 300. 2. Connect the other end of the cable to the LAN connector on the EXPLORER™ 300. 3. Start up and point the EXPLORER™ 300 as described earlier in this chapter. 4. Power on the computer. 5. When power up and pointing is completed, check the connection e.g. by starting your Internet Browser. You may have to disable the Proxy server settings in your browser. For further information, see Browser settings on page 68. What’s next? After reading this chapter you should be able to start up the EXPLORER™ 300 and make a simple data or voice connection. The next chapters provide more information on the user interfaces and the setup of the EXPLORER™ 300. The following chapter, Using the display and keypad, explains the display menu system, which is the basic tool for setting up the EXPLORER™ 300. TT 98-123571-DraftA 29 Chapter 3 Using the display and keypad In this chapter This chapter describes how to use the built-in display menu system of the EXPLORER™ 300. It contains an overview of the entire menu system followed by a description of each menu. It also explains the symbols and messages that may appear in the display, and describes how to navigate using the keypad. Menu overview Main menu The items of the main menu are: • MESSAGES shows all incoming SMS messages and allows you to open or delete each message or delete all messages. • CONNECT shows a list of the Streaming Profiles that are defined and selected for the LAN interface using the web interface. The CONNECT menu allows you to start and stop data sessions with the listed Streaming Profiles. • CALLS shows missed, received and outgoing calls (Voice only). • SETTINGS allows you to • restart the pointing procedure, • set display backlight and contrast, • set audio indications on or off, • enable or disable each interface, • enable or disable stealth mode (a terminal mode where lights and sound are off), • set the power up mode, and • restore settings. • PROPERTIES shows: • known and accepted Bluetooth devices, • GPS status, • IP address, hardware and software numbers, • IMEI number, mobile subscriber numbers and voice mail numbers, and • a list of active alarms. • HELP DESK shows the phone number to the Airtime Provider, if available. TT 98-123571-DraftA 30 Chapter 3: Using the display and keypad For information on how to navigate in the menu system, see Navigating the display and keypad on page 34. Menu drawing The below drawing shows an overview of the menus in the display menu system of the EXPLORER™ 300. Start up PIN Code (Pointing) DELETE ALL OPEN DELETE MESSAGE ON OFF TIMED SET LEVEL START STOP MESSAGES CONNECT CALLS SETTINGS PROPERTIES HELP DESK MISSED RECEIVED OUTGOING POINT NOW DISPLAY AUDIO INDICATOR INTERFACES STEALTH MODE POWER UP MODE RESTORE SETTINGS BLUETOOTH DEVICES GPS STATUS TERMINAL MOBILE NUMBERS VOICE MAIL NUMBER ALARM LIST BACKLIGHT CONTRAST AUTOMATIC SET LEVEL POINTING MESSAGES ALARM AUTOMATIC MANUAL 1 2 IP ADDRESS HARDWARE SOFTWARE IMEI PHONE BLUETOOTH LAN ENABLED DISABLED 2 SECONDS 5 SECONDS 10 SECONDS 30 SECONDS 60 SECONDS LEVEL LEVEL LEVEL LEVEL LEVEL LEVEL LEVEL LEVEL LEVEL LEVEL LEVEL LEVEL LEVEL LEVEL ON OFF ON OFF UNIT SER. NO. MAIN PCB NO. PSM PCB NO. MAC The next section shows an overview of the start-up sequence before entering the menu system. The menus are further described in the following sections of this chapter. TT 98-123571-DraftA 31 Chapter 3: Using the display and keypad Display during start-up Start-up sequence There are different options for the start-up procedure. The complete startup procedure is described in Chapter 2, Getting started. This section only describes the behavior of the display during normal startup. After power on you are asked for a PIN. When you press OK and enter PIN, the signal strength screen appears. When you have pointed the antenna and pressed OK to accept the signal strength, the display shows the progress in the Main screen as follows: • SEARCHING: The EXPLORER™ 300 is searching for the network operator. • REGISTERING: The EXPLORER™ 300 is registering itself on the BGAN network. If the GPS position has not yet been acquired at this point, the display will show NO GPS. For further information, see the Troubleshooting Guide on page 117. • READY: The EXPLORER™ 300 is registered on the network and is ready to go online. If a computer is already connected, the display will show DATA ACTIVE instead of READY. Main screen The Main screen is shown after passing the PIN and pointing screens, and anytime you leave the menu system. The Main screen shows the most important status of the EXPLORER™ 300 such as battery status, signal strength, and general status. The Main screen also shows icons for any interfaces that are turned on. TT 98-123571-DraftA 32 Chapter 3: Using the display and keypad Display symbols Apart from the menu text, the display can show various symbols. Below is a list of the possible symbols with an explanation to each symbol. Symbol Explanation The battery charge level. When the level is too low (below 10%) the icon flashes. Recharge the battery as soon as possible. If no battery is inserted, the symbol is not shown in the display. The battery is charging. The signal strength. Minimum two bars are normally required to be able to make a Standard Voice call. Phone interface is on. Bluetooth interface is on. LAN interface is on. Unread message (shown next to the message in the message list) Read messages (shown next to the message in the message list) The current connection on the BGAN network is not ciphered. Do not transmit data that requires ciphering. TT 98-123571-DraftA 33 Chapter 3: Using the display and keypad Navigating the display and keypad Navigating with the keypad The PIN must be entered before you can access the menu system. Note In low temperatures the display may respond slowly when a key is pressed. At temperatures close to -25°C/-13°F the display may even turn black for a moment, e.g. when you are scrolling through a menu. After 1-2 seconds with no keypad activity the display will be readable again. • To access the menu system from the Main screen, press S or T. • To move up and down in the current menu, press S or T. • To select the current menu item or setting, press OK. • To escape the current menu/setting and return to the previous level, press C. • To see the hidden part of long text strings, press X. • To move backwards in the menu system, or in long text strings, press W. • To adjust settings, press S and T. Short-cuts The following short-cuts are available in the menu system: • To exit the menu system, press and hold C for one second. The display returns to the Main screen. • To activate/deactivate Stealth mode, Press C+OK.When stealth mode is activated, the display shows STEALTH ACTIVATED for a moment; then all lights and sounds are turned off. Note • For Stealth mode to be available, it must be enabled in the EXPLORER™ 300. Refer to Enabling or disabling stealth mode on page 40. To turn Pointing sound on/off, Press S or T from the pointing screen. This action only applies to the current pointing session. To turn the sound on or off for all pointing sessions, select SETTINGS > AUDIO INDICATORS > POINTING and select ON or OFF. TT 98-123571-DraftA 34 Chapter 3: Using the display and keypad Display text When you have not entered the menu system, the Main screen shows the currently most important information. Refer to Dynamic information in the display on page 45. CANCEL in the left side of the display means: Press C to cancel the current operation. OK in the right side of the display means: Press OK to accept the current operation. The menus The following sections describe each of the menus in the menu system. All available settings and status items are explained. To access the menu system from the main screen, press S or T. TT 98-123571-DraftA 35 Chapter 3: Using the display and keypad Messages menu Viewing the list of messages To see the list of SMS messages, enter the menu system and select MESSAGES. Each message is listed with the name (if known) or the number of the sender. An unopened folder indicates an unread message and an opened folder indicates a read message. Use S and T to scroll through the list. For information on how new messages are presented, see Received messages on page 45. Opening or deleting received SMS messages To delete all messages, go to the bottom of the list of messages and select DELETE ALL. To open or delete one message, do as follows: 1. In the MESSAGES list, select the message you want to open or delete and press OK. 2. Then select one of the following: • OPEN: to open the selected message. The display shows the time and the message contents. Use S and T to scroll through the message and details. • DELETE: to delete the selected message. TT 98-123571-DraftA 36 Chapter 3: Using the display and keypad Connect menu Streaming Profiles Using the web interface you can define a number of Profiles for data transmission. The Streaming Profiles defined and selected for the LAN interface appear in the CONNECT menu, and can be started and stopped using the keypad. Streaming Profiles are Profiles where the Traffic Class is set to Streaming in the Profiles window of the web interface. For information on Profiles, see Using Profiles on page 106. For information on Streaming, see Standard or Streaming data on page 60. Starting or stopping a Streaming session To start or stop a Streaming session on the LAN interface, do as follows: 1. Select CONNECT. 2. Select the Streaming Profile you want to start or stop. The list only shows Profiles that have been selected for the LAN interface. For information on how to set up the LAN interface, see Configuring the LAN interface on page 90. 3. Select START or STOP and confirm. Important When running a Streaming session you are charged for the time you are connected. An active Streaming session will stay active until you stop it. You can also start/stop Streaming sessions using the web interface. For further information, see Setting up and activating a Streaming connection on page 60. TT 98-123571-DraftA 37 Chapter 3: Using the display and keypad Calls menu To see a list of calls or data sessions, do as follows: 1. Select CALLS. 2. Select one of the following: • MISSED: to see a list of incoming calls that were not answered. • RECEIVED: to see a list of incoming calls that were answered. • OUTGOING: to see a list of outgoing calls or data sessions. Note 3. Local calls are not registered. Select a call from the list to see details such as time, date and phone number. If there was an error, the call log shows the cause of the error when possible. When there are more than 100 calls in the list, the oldest calls are automatically deleted to make room for new calls. If you need to preserve the call log, you can export it to a file using the built-in web interface. For further information, see Exporting the call log on page 77. TT 98-123571-DraftA 38 Chapter 3: Using the display and keypad Settings menu Point now Important This function will interrupt any ongoing calls or sessions! If you need to repoint the antenna, select SETTINGS > POINT NOW. This will bring you to the Pointing screen, described in Pointing the antenna towards the satellite on page 23. Setting the display backlight To adjust the backlight of the display, do as follows: 1. Select SETTINGS > DISPLAY > BACKLIGHT. From this menu you can set the backlight of the display. 2. Select one of the following: • ON: to turn the light on. • OFF: to turn the light off. • TIMED: to set how long the light should be on after the last key was pressed (2, 5, 10, 30 or 60 seconds). • SET LEVEL: to set the level of backlight. Setting the display contrast To adjust the contrast of the display, do as follows: 1. Select SETTINGS > DISPLAY > CONTRAST. From this menu you can set the contrast of the display. 2. Select one of the following: • SET LEVEL: to set the contrast manually. • AUTOMATIC: to let the EXPLORER™ 300 automatically adjust the contrast according to the temperature. The contrast of the display is affected by the temperature. The EXPLORER™ 300 can automatically adjust the contrast so that the display looks the same, regardless of changes in the temperature. TT 98-123571-DraftA 39 Chapter 3: Using the display and keypad Turning audio indicators on or off The EXPLORER™ 300 has audio indicators to indicate an event. You can turn each of these audio indicators on or off. 1. Select SETTINGS > AUDIO INDICATOR. 2. Select one of the following: • POINTING: a sound to indicate the signal level during pointing. • MESSAGES: a sound to indicate that a message has arrived. • ALARM: a sound to indicate that an alarm is present. 3. Select ON or OFF. Enabling or disabling interfaces Each interface can be disabled to minimize the power consumption. Specially if the EXPLORER™ 300 is battery powered, it is a good idea to disable unused interfaces. Do as follows: 1. Select SETTINGS > INTERFACES. 2. Select one of the following interfaces: • PHONE • BLUETOOTH • LAN 3. Select ON or OFF. Enabling or disabling stealth mode When the EXPLORER™ 300 is in stealth mode, all lights and sounds are turned off. You can still use the EXPLORER™ 300, and the display text is readable. To enable or disable the use of stealth mode, do as follows: 1. Select SETTINGS > STEALTH MODE. 2. Select one of the following: • ENABLED • DISABLED Note Enabling stealth mode will not put the EXPLORER™ 300 into stealth mode, it only enables the use of stealth mode. • To activate Stealth mode (after enabling Stealth mode), press C+OK on the keypad. • To deactivate Stealth mode, press C+OK again. TT 98-123571-DraftA 40 Chapter 3: Using the display and keypad Setting the power up mode By default, the EXPLORER™ 300 starts up automatically when you apply external power. You can change this mode, so that you always have to press the Power button to switch on the EXPLORER™ 300. To set the power up mode, do as follows: 1. Select SETTINGS > POWER UP MODE. 2. Select one of the following: • AUTOMATIC: to have the EXPLORER™ 300 power up automatically when external power is applied. • MANUAL: to have the EXPLORER™ 300 power up only when the Power button is pressed. Restoring settings You can restore default values for the settings in the SETTINGS menu, except the contrast setting. The following settings are restored: • Backlight • Audio indicators • Stealth mode • Interfaces enabled • Power up mode Note that all other settings are left unchanged. To restore settings, do as follows: 1. Select SETTINGS > RESTORE SETTINGS. 2. Press OK. TT 98-123571-DraftA 41 Chapter 3: Using the display and keypad Properties menu Viewing known Bluetooth devices You can view a list of the Bluetooth devices that are paired with the EXPLORER™ 300. The devices are listed with their Bluetooth names. The devices in this list can communicate with the EXPLORER™ 300 without any further setup. To view the list of known Bluetooth devices, select PROPERTIES > BLUETOOTH DEVICES. To see details on a specific Bluetooth device, select the device in the list and press OK. Viewing the GPS status The display can show the current GPS status. To view the GPS status, select PROPERTIES > GPS STATUS. The GPS status screen can vary, depending on the situation. • If the GPS position has not yet been obtained, the display shows the status of each of the 16 GPS satellites as follows: • If the GPS position is known, the display shows the GPS position, and whether it is a 2dimensional or 3-dimensional position (2D fix or 3D fix). • In some cases, the BGAN network does not allow the position to be displayed to the user. If this is the case, the display may just show GPS ACQUIRED. This means that the GPS position is received, but the user is not allowed to see it. This also applies if the EXPLORER™ 300 is not yet registered on the BGAN network, but the GPS position is received. TT 98-123571-DraftA 42 Chapter 3: Using the display and keypad Viewing terminal properties You can view properties of the EXPLORER™ 300 such as IP address, hardware numbers, software version and IMEI number. When contacting Support, please include these numbers. To view the properties, do as follows: 1. Select PROPERTIES > TERMINAL. 2. Select one of the following options: • IP ADDRESS to see the IP address of the EXPLORER™ 300. This IP address is used to access the web interface of the EXPLORER™ 300. The web interface is a built-in web server used to configure and set up the EXPLORER™ 300. For further information on the web interface, see Using the web interface on page 67. • HARDWARE to see the serial number, PCB numbers and MAC address of your EXPLORER™ 300. • SOFTWARE to see the software version of the EXPLORER™ 300. • IMEI to see the IMEI number (International Mobile Equipment Identity) of the EXPLORER™ 300. This is the unique mobile equipment number that identifies your EXPLORER™ 300. The IMEI number is also printed on the serial number label at the back of the terminal. Viewing mobile subscriber numbers If available on the SIM card, the MOBILE NUMBERS menu lists the mobile subscriber number to use when calling the EXPLORER™ 300. To view the mobile subscriber number, select PROPERTIES > MOBILE NUMBERS. If the mobile number is not available, the display reads NO INFORMATION AVAILABLE. Viewing the voice mail number The EXPLORER™ 300 informs you of any incoming voice mail through the display and through the web interface. The voice mail number is the number you call to hear your incoming voice mail. If available on the SIM card, the PROPERTIES menu shows the voice mail number. To view the voice mail number, select PROPERTIES > VOICE MAIL NUMBER. If the voice mail number is not available, the display reads NO INFORMATION AVAILABLE. TT 98-123571-DraftA 43 Chapter 3: Using the display and keypad Alarm list If an error is present in the system, an alarm will be issued. For information on how new alarms are presented, see Display of alarm messages on page 122. To view the list of currently active alarms, enter the menu system and select PROPERTIES > ALARM LIST. The alarms are listed with their ID numbers. To see the name and time stamp of the alarm, press OK. Use S and T to scroll through the name, ID and time stamp. If the text is too long, press OK (X) to scroll through the rest of the text. Help desk If you need support regarding airtime, you may call the Airtime Provider help desk. To see the help desk number, select HELP DESK in the menu system. The display will show the name and phone number of your Airtime Provider, if it is available on the SIM card. If the information is not available on the SIM card, you can use the built-in web interface of the EXPLORER™ 300 to store the help desk name and number. For further information, see Accessing the Help desk on page 111. TT 98-123571-DraftA 44 Chapter 3: Using the display and keypad Dynamic information in the display Types of display information Text in the display can be: • Information of received messages. • Alarms. • Status information. • Request for action. Received messages When messages arrive in your EXPLORER™ 300, the display indicates the number of new messages that have arrived, and the red message indicator is flashing. The messages can be SMS messages or notification of voice mail. • If the message is an SMS message, press OK to view the message. • If the message is information of voice mail, press OK or C to go back to the Main screen. The red message indicator will keep flashing until you have collected your voice mail. • To hear your voice mail, call the voice mail service number provided by your Airtime Provider. • To see the voice mail service number, select PROPERTIES > VOICE MAIL NUMBER Alarms When alarms are issued in your EXPLORER™ 300, the display indicates the number of new alarms, and the red message indicator is flashing. To view currently active alarms, press OK. To ignore and continue, press C. See also: • Display of alarm messages on page 122. • Alarm log on page 127. • List of alarms on page 123. TT 98-123571-DraftA 45 Chapter 3: Using the display and keypad Status information Status information in the display is normally shown in the lower line of the Main screen. Examples of status information are: READY, REGISTERING and DATA ACTIVE. Displaying ongoing transmission When a call or data session is in progress, the display shows DATA ACTIVE in the Main screen. WARNING! When the EXPLORER™ 300 is powered on, stay clear of the antenna front! The antenna emits radio frequency energy, not only when the display shows DATA ACTIVE. Always keep a minimum distance of 0.6 m from the antenna front. Request for action A request for action, if it is not an alarm, is shown in the lower line of the display. This could be e.g. POINT NOW? or INSERT SIM. When the text is a question, press OK to accept. What’s next? This chapter has explained how to navigate in the display menu system and how to use it for basic setup of the EXPLORER™ 300. The following chapter, Using the interfaces, explains in detail how to set up and use each interface of the EXPLORER™ 300. TT 98-123571-DraftA 46 Chapter 4 Using the interfaces In this chapter This chapter describes how to use the interfaces of the EXPLORER™ 300. For each connection type it describes how to connect cables and the necessary setup to establish a connection. It does not describe advanced configuration of interfaces. For this type of information, refer to the “Configuring...” sections for the data interfaces in Chapter 5, Using the web interface. General Tools for setup and use Overview The display and keypad can be used for simple setup, but for enhanced use and for configuration of interfaces, you need to connect a computer (PC, laptop or similar). With a computer and a browser, you can use the following to set up the EXPLORER™ 300: • The built-in web interface of the EXPLORER™ 300 • The BGAN LaunchPad The web interface of the EXPLORER™ 300 The web interface is a built-in web server for setting up and controlling the EXPLORER™ 300, using a connected computer with a browser. For information on how to use the web interface, see Using the web interface on page 67. The BGAN LaunchPad BGAN LaunchPad from Inmarsat is a computer application for setting up terminals in the BGAN system. A CD-ROM with the LaunchPad is included in the delivery. For information on how to use the LaunchPad, refer to the user guide provided with the LaunchPad. TT 98-123571-DraftA In this chapter 47 Chapter 4: Using the interfaces Services and interfaces A variety of services can be accessed from different interfaces on the EXPLORER™ 300. The following table shows the possible combinations of services and interfaces, and which types of equipment can be used. Interface on the EXPLORER™ 300 Service Packet Switched Connection Circuit Switched Connection Phone Analog telephone Bluetooth LAN Display/ Keypad Bluetooth handset Standard Voice Computer Computer Computer Computer Data single-user SMS TT 98-123571-DraftA General View only 48 Chapter 4: Using the interfaces Enabling or disabling an interface Overview By default, all interfaces are enabled. However, you can disable the LAN interface, the Bluetooth interface and/or the Phone interface in order to minimize the power consumption. Using display and keypad To enable or disable an interface using the display and keypad, do as follows: 1. Enter the menu system. From the Main screen, press S or T. 2. Select SETTINGS > INTERFACES. 3. Select the interface you want to enable or disable. 4. Select ON to enable or OFF to disable. Using web interface To enable or disable an interface using the web interface, do as follows: 1. Connect a computer. Refer to the relevant section in this chapter, e.g. Connecting to the LAN interface on page 62. 2. Access the web interface. For further information, see The web interface on page 67. 3. From the left navigation pane in the web interface, select SETTINGS > Interfaces. 4. Select Enabled or Disabled next to the relevant interface. TT 98-123571-DraftA General 49 Chapter 4: Using the interfaces Bluetooth pairing What is pairing? Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another. When this happens, the two devices exchange passkeys and join a pair. The pairing process only takes place the first time the two devices are connected. Once the two devices have established a pair, they automatically accept communication when one device recognizes the other device. Pairing devices in which you can enter a passkey This section describes how to pair devices in which you can enter a passkey. Note The method for pairing devices may vary depending on your Bluetooth device. Consult your Bluetooth device documentation for information. For information on pairing devices with a fixed passkey from your EXPLORER™ 300, see Pairing Bluetooth devices from the web interface on page 95. The following procedure presupposes that the EXPLORER™ 300 is configured to be visible to other Bluetooth devices, and that the Bluetooth interface is turned on. For information on configuration, see Configuring the Bluetooth interface on page 93. Do as follows to pair the devices: 1. Start up the EXPLORER™ 300. For further information, see Getting started on page 11. 2. Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER™ 300. 3. On your Bluetooth device, search for new devices and select the EXPLORER™ 300 when it is found. The default Bluetooth name of the EXPLORER™ 300 is EXPLORER 300. If there is more than one EXPLORER™ 300 in the list, you can use the MAC address to locate the correct one. To see the MAC address of your EXPLORER™ 300, enter the display menu system and select PROPERTIES > TERMINAL > HARDWARE > MAC. 4. On your Bluetooth device, enter the passkey of your EXPLORER™ 300. The default passkey is the serial number of your EXPLORER™ 300. To see the serial number, look at the label on the back of your EXPLORER™ 300, or enter the menu system and select PROPERTIES > TERMINAL > HARDWARE > UNIT SER. NO. The new device is now paired and ready to communicate with the EXPLORER™ 300. Note TT 98-123571-DraftA Maximum 2 devices can be paired with the EXPLORER™ 300. If you have already paired 2 devices you have to unpair a device before you can pair a new one. For information on how to unpair devices, see Unpairing devices on page 97. Bluetooth pairing 50 Chapter 4: Using the interfaces Using a phone Connecting an analog phone Before connecting to the Phone interface To connect a phone to the Phone connector, you need an analog telephone cable with an RJ-11 connector. For specifications and pin-out, refer to Phone interface on page 131. Connecting to the Phone interface Do as follows: 1. Connect the cable to your phone. 2. Connect the other end of the cable to the Phone connector on the EXPLORER™ 300. 3. Power up the EXPLORER™ 300 and point the antenna as described in Pointing the antenna on page 21. 4. Check the connection by making a phone call. See Making or receiving a phone call with the EXPLORER™ 300 on page 54. If connection fails, check that the interface is enabled in the EXPLORER™ 300. If the analog phone icon is not present in the display Main screen and in the Home window of the web interface, the interface is disabled. See Enabling or disabling an interface on page 49. If the interface is enabled, but connection fails, refer to the Troubleshooting Guide on page 119. TT 98-123571-DraftA Using a phone 51 Chapter 4: Using the interfaces Connecting a Bluetooth handset Before connecting a Bluetooth handset To use a Bluetooth handset with the EXPLORER™ 300, you first have to pair the two devices. For information on pairing devices, see Bluetooth pairing on page 50. The Bluetooth handset must be placed within a maximum distance of 25 m from the EXPLORER™ 300. Note that this is the maximum distance in open air; the actual maximum distance may be shorter, depending on the environment. In an office environment, you should be able to establish a connection to the adjoining room. Connecting a paired Bluetooth handset This section does not describe configuration of the Bluetooth interface. For information on configuration, see Configuring the Bluetooth interface on page 93. If the devices are already paired, do as follows to connect: 1. Power up the handset and the EXPLORER™ 300. 2. Place the handset close to the EXPLORER™ 300. 3. Turn on Bluetooth on your device. The Bluetooth connection should now be established, and you are ready to make a call. Note Maximum 2 devices, 1 voice and 1 data device, can be connected at the same time. If connection fails, check that the interface is enabled in the EXPLORER™ 300. If the Bluetooth icon is not present in the display Main screen and in the Home window of the web interface, the interface is disabled. See Enabling or disabling an interface on page 49. If the interface is enabled, but connection fails, refer to the Troubleshooting Guide on page 120. For information on how to make and receive calls, see Making or receiving a phone call with the EXPLORER™ 300 on page 54. TT 98-123571-DraftA Using a phone 52 Chapter 4: Using the interfaces Entering the SIM PIN using a phone Entering the PIN If you have a phone connected to the EXPLORER™ 300, you can use it to enter the PIN at start up, as an alternative to the keypad. When the EXPLORER™ 300 is waiting for a PIN, you will hear 2 beeps - pause - 2 beeps - etc. in your phone. You simply dial the PIN the same way you would dial a phone number: • For an analog phone, take the phone off hook and dial followed by #. When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can put the phone back on hook. • For a Bluetooth handset, dial and press off hook key. When you hear a “busy” tone or a dialing tone, the PIN has been accepted and you can press the on hook key or dial a number. Wrong PIN If, instead of the busy tone or dialing tone, you continue to hear 2 beeps - pause - 2 beeps - etc., it means the PIN was wrong. Check that you have the correct PIN and try again. If a wrong PIN has been entered three times, you will hear 3 beeps - pause - 3 beeps - etc. This means you have to enter the PUK (PIN Unblocking Key) provided with your SIM card. After entering the PUK, you must enter a new PIN of your own choice (4 to 8 digits long). Dial the following: * * followed by # or off-hook key. Example: If the PUK is 87654321 and the new PIN is 1234, dial 87654321 * 1234 * 1234 followed by # or off-hook key. If you enter 10 wrong PUKs, the SIM card will no longer be functional. Contact your Airtime Provider for a new SIM card. TT 98-123571-DraftA Using a phone 53 Chapter 4: Using the interfaces Making or receiving a phone call with the EXPLORER™ 300 Analog phone or Bluetooth handset First connect your phone to the relevant interface. For further information, see Before connecting to the Phone interface on page 51, or, for the Bluetooth handset, Pairing devices in which you can enter a passkey on page 50. Note There are different methods for activating a call, depending on the type of phone: • Analog phone: Dial # after the number. • Bluetooth handset: Press the off-hook key after the number. Making a call You have two methods for making a call: • Short Dial. If the number is in the phone book of the EXPLORER™ 300, you can use the Short Dial number, which is found in the first column of the phone book in the web interface. See Short dial on page 76. Simply dial 0 followed by # or off-hook key. Example: • To call entry number 4 in the phone book, dial 04 followed by # or off-hook key. Manual Dial. To make a call, dial 00 followed by # or off-hook key. Example: To call Thrane & Thrane in Denmark (+45 39558800) from an analog phone, dial 00 45 39558800 # If there was an error establishing the connection, the web interface and the display of the EXPLORER™ 300 show an error message. Refer to the Troubleshooting Guide on page 119. Receiving a call To be able to receive a call, the phone must be connected to the relevant interface on the EXPLORER™ 300. By default, all devices connected to the Phone interface or the Bluetooth interface will ring when one of the mobile subscriber numbers is called. Information of missed calls is stored in the call log of the EXPLORER™ 300. You can view the call log with the display menu system or the web interface. See Calls menu on page 38 or Viewing the lists of calls on page 78. TT 98-123571-DraftA Using a phone 54 Chapter 4: Using the interfaces Making a call to the EXPLORER™ 300 To make a call to a phone connected to the EXPLORER™ 300, dial +870 • + is the prefix used in front of the country code for international calls. This is 00 when calling from countries in Europe and from many other countries. • Mobile subscriber number. If the mobile subscriber numbers are available on the SIM card, you can look them up using the display menu system or the web interface. • Display menu system: Enter the menu system and select PROPERTIES > MOBILE NUMBERS. • web interface: If a computer is connected, access the web interface, select PROPERTIES and locate the Mobile subscriber numbers section. For further information on the web interface, see The web interface on page 67. If the mobile subscriber numbers are not available in the display menu system nor the web interface, refer to your airtime subscription. TT 98-123571-DraftA Using a phone 55 Chapter 4: Using the interfaces Dialing functions Overview There are a number of dialing functions available in the EXPLORER™ 300. The following list shows the allocated special-purpose numbers for the EXPLORER™ 300. Number Function 0 * followed by # or off-hook key Redial last called number on this interface. 00 * followed by # or off-hook key Redial last answered call on this interface. Note: If the last answered number is an unlisted number, you will not be allowed to dial back. 0 followed by one of the numbers 1-199 and # or off-hook key Short dial phone numbers in phone book. 0201 or 0202 followed by # or off-hook key Local call to Bluetooth handset. 0301 followed by # or off-hook key Local call to analog phone. Apart from the numbers above, the EXPLORER™ 300 uses the following dialing prefixes: • #31# before the phone number will hide the callers phone number to the recipient. • *31# before the phone number will show the callers phone number to the recipient where it would otherwise be hidden, e.g. because the number is an ex-directory number. • R is used during a call to indicate that the following key-presses should activate a supplementary services function. The supplementary services functions supported by the EXPLORER™ 300 are described in the subsequent sections. TT 98-123571-DraftA Using a phone 56 Chapter 4: Using the interfaces Making local phone calls You can make local calls between an analog phone and a Bluetooth handset connected to the EXPLORER™ 300. Local phone numbers always start with 0. For an overview of the numbers, see Overview on page 56. To make a local call, dial followed by # or off-hook key. Note You can only have one Bluetooth handset connected at a time. You can look up the local Bluetooth phone numbers in the display or in the web interface as follows: • Display Enter the menu system and select PROPERTIES > BLUETOOTH DEVICES. The list shows accepted Bluetooth devices with local number and Bluetooth name. • web interface Access the web interface and select SETTINGS > Interfaces > Bluetooth > Paired Devices. The paired voice devices are listed with their local phone numbers. Handling waiting calls Note The phone must have an R key to be able to use these functions. The EXPLORER™ Bluetooth Handset uses a softkey in stead of the R key. During a call, if a second party attempts to make contact with you, you will hear a Call Waiting indication. The Call Waiting indication is two beeps and a pause of 3 seconds, then two beeps again etc. If no action is taken, the waiting call is released after a time out period. When you receive a Call Waiting indication, you have the following options: If you want to: Do as follows: Clear the current call, and accept the waiting call. Press R 1 #, within the time out period. Hold the current call, and accept the waiting call. Press R 2 #, within the time out period. Ignore the waiting call. Take no action. Reject the waiting call. Press R 0 #, within the time out period. TT 98-123571-DraftA Using a phone 57 Chapter 4: Using the interfaces Holding a call Note The phone must have an R key to be able to use these functions. The EXPLORER™ Bluetooth Handset uses a softkey in stead of the R key. During a call, you may place the initial call on hold while another call is made. If you want to: Do as follows: Place a call on hold. Press R 2 #. Place the existing call on hold and establish a new call. Press R and dial the second phone number followed by #. Shuttle between the two calls. Press R 2 # (irrespective of whether the second call was acquired using Call Hold or acceptance of Call Waiting.) Clear the held call, if no waiting call exists. Press R 0 #. Clear an active call and return to the held call. Press R 1 #. Note that this is only possible if no waiting call exists. Transferring a call Note The phone must have an R key to be able to use these functions. The EXPLORER™ Bluetooth Handset uses a softkey in stead of the R key. When you receive a call, you can transfer this call to another phone or headset connected to the EXPLORER™ 300. To transfer the incoming call to another phone or headset, do as follows: 1. Press R 4 * #. The phone or headset with the local number you dialed starts to ring. If your phone and the recipient’s phone or headset are both Bluetooth devices, your phone is now disconnected. When the call is answered, a connection is established between the initial caller and the new recipient. 2. If only one or none of the devices are Bluetooth devices, you have two options. • Hang up. The phone or headset you transferred the call to continues to ring. When the call is answered, a connection is established between the initial caller and the new recipient. • Do not hang up. When the new recipient answers, you can have a conversation before hanging up. When you hang up, the call is handed over to the initial caller. TT 98-123571-DraftA Using a phone 58 Chapter 4: Using the interfaces Using a computer Choosing an interface for data connection The EXPLORER™ 300 has two types of interface for data connection: LAN and Bluetooth. The following table shows some characteristics of each interface, to help you choose the right interface for your application. Interface Power Consumption Amount of Setup Range LAN High None (or very little) Up to 100 m of cable Bluetooth Medium Can be complicated, depending on operating system. Wireless connection. TT 98-123571-DraftA Using a computer Up to 25 m depending on the transmitter in the computer and on the transmission conditions. 59 Chapter 4: Using the interfaces Standard or Streaming data Definition The BGAN network supports different classes of data connection to the Internet. The main classes are Standard data and Streaming data. • Using a Standard data connection, several users can share the data connection simultaneously. This type of connection is ideal for TCP/IP traffic such as e-mail, file transfer, and Internet and intranet access. The user pays for the amount of data sent and received. • Using a Streaming data connection, you get an exclusive, high-priority connection, ensuring seamless transfer of data. This type of connection is ideal for time critical applications like live video over IP. The user pays for the duration of the connection (per minute charge). Note For optimum performance it is important that you select the right traffic class when defining Profiles for your connection. You can set up various types of connection using the Profiles and a Traffic Flow Template. For further information, see Using Profiles on page 106 and Using a Traffic Flow Template on page 109. Setting up and activating a Streaming connection By default, any data connection on the EXPLORER™ 300 is a Standard data connection. If you want to set up a Streaming connection, select a Streaming Profile when setting up your data interface. See the “Configuring...” section for your interface in Chapter 5, Using the web interface. Before starting a Streaming session on the LAN interface, make sure you have set up the Streaming Profile for the LAN interface. To start or stop a Streaming session on the LAN interface, do as follows: 1. Access the web interface. 2. Go to the Home window and locate the field STREAMING PROFILES ON LAN. 3. Click the Start or Stop link of the relevant Streaming Profile. Note TT 98-123571-DraftA When running a Streaming session you are charged for the time you are connected. A started Streaming session will stay active until you stop it. Using a computer 60 Chapter 4: Using the interfaces Using the LAN interface Before connecting to the LAN interface To connect to the LAN (Local Area Network) interface, use a shielded cable mounted with an RJ-45 connector. The LAN interface is configured as MDI-X. This means that you should use a straight cable. For specifications, refer to LAN interface on page 132. For the LAN interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically. To check these settings on your computer, do as follows (For Windows XP): 1. Select Connect To > Show All Connections from the Start menu. 2. Double-click Local Area Connection. 3. Click Properties 4. Select Internet Protocol (TCP/IP) from the list and click Properties. Make sure both fields are set to obtain an address automatically. TT 98-123571-DraftA Using a computer 61 Chapter 4: Using the interfaces Connecting to the LAN interface This section does not describe configuration of the LAN interface. For information on configuration, see Configuring the LAN interface on page 90. To connect to the LAN interface, do as follows: 1. Connect the LAN cable to the network interface of your computer. A suitable cable is provided with your EXPLORER™ 300. 2. Connect the other end of the cable to the LAN connector on the EXPLORER™ 300. 3. Power up the EXPLORER™ 300 and point the antenna as described in Pointing the antenna on page 21. After pointing, the connection is automatically established. By default, the connection is a Standard data connection. 4. Check the connection, e.g. by starting your Internet Browser. If connection fails, check that the interface is enabled in the EXPLORER™ 300. If the LAN icon is not present in the display Main screen and in the Home window of the web interface, the interface is disabled. See Enabling or disabling an interface on page 49. If connection still fails, refer to the Troubleshooting Guide on page 120. TT 98-123571-DraftA Using a computer 62 Chapter 4: Using the interfaces Using a computer with Bluetooth Before connecting a computer to the Bluetooth interface The EXPLORER™ 300 supports various Bluetooth profiles. Remember to activate/install the profile(s) you are going to use on your computer. For a list of supported Bluetooth profiles, see Bluetooth interface on page 133. The computer should be placed within a maximum distance of 25 m from the EXPLORER™ 300. Note that this is the maximum distance in open air; the actual maximum distance may be shorter, depending on the environment. In an office environment, you should be able to establish a connection to the adjoining room. Note The procedure may vary depending on the Bluetooth interface in your computer. Consult your Bluetooth manual for details. If the two devices have not been connected before, you need to pair the devices. For further information, see the section Bluetooth pairing on page 50. Connecting a computer to the Bluetooth interface This section does not describe configuration of the Bluetooth interface. For information on configuration, see Configuring the Bluetooth interface on page 93. If the devices are already paired, do as follows to connect: 1. Place the computer close to the EXPLORER™ 300. 2. Power up the EXPLORER™ 300 and point the antenna. 3. Power up your computer. 4. Turn on Bluetooth on your computer. If the devices are paired, the Bluetooth connection should now be established. Note that if your Bluetooth connection is defined as a dial-up connection, you have to open the dial-up connection before you can access the Internet or the web interface. See Creating a dial-up connection on page 64. Note Max. 2 devices, 1 voice and 1 data device, can be connected simultaneously. If connection fails, check that the interface is enabled in the EXPLORER™ 300. If the Bluetooth icon is not present in the display Main screen and in the Home window of the web interface, the interface is disabled. See Enabling or disabling an interface on page 49. If the interface is enabled but connection fails, refer to the Troubleshooting Guide on page 121. TT 98-123571-DraftA Using a computer 63 Chapter 4: Using the interfaces Creating a dial-up connection Do as follows: Note 1. The following description is for Windows XP. If you are using a different operating system, the procedure may be different. Start up your computer and the EXPLORER™ 300. 2. Place your paired Bluetooth computer close to the EXPLORER™ 300. For information on Bluetooth, see Using a computer with Bluetooth on page 63. 3. On your computer, select Connect To from the Start menu. 4. Select Show All Connections. 5. Open the New Connection Wizard and click Next. 6. Select Connect to the Internet and click Next. 7. Select Set up my connection manually and click Next. 8. Select Connect using a dial-up modem and click Next. If other modems are installed, you must select the Bluetooth driver from a list of modems. 9. In the ISP Name field, type a name for your connection and click Next. 10. When you are asked for a phone number, type: *98# if you want a Standard data connection to the Internet and/or the web interface, or *99# if you are going to connect only to the web interface of the EXPLORER™ 300. TT 98-123571-DraftA Using a computer 64 Chapter 4: Using the interfaces To dial up using a specific Profile, type *98* #. To find the number, access the web interface, select SETTINGS > Interfaces > Bluetooth and locate the Profile CIDs section at the bottom of the window. For further information, see Configuring the Bluetooth interface on page 93. 11. Click Next twice. 12. Click Finish. When you connect to the Bluetooth interface using dial-up, you must open this dial-up connection to access the Internet or the web interface. To open the dial-up connection (in Windows XP), select Connect To from the Start menu, select your dial-up connection and click Dial. When the connection is established, you can access the Internet as usual. TT 98-123571-DraftA Using a computer 65 Chapter 4: Using the interfaces Additional interfaces Using the EXPLORER™ Bluetooth Handset charger Before connecting to the EXPLORER™ Bluetooth Handset charger interface If you are using an EXPLORER™ Bluetooth Handset, you can recharge the handset using the DC charger interface of the EXPLORER™ 300. Use the charger cable supplied with the EXPLORER™ Bluetooth Handset. For specifications on the charger interface, see EXPLORER™ Bluetooth Handset charger interface on page 135. Connecting to the EXPLORER™ Bluetooth Handset charger interface Do as follows: 1. Connect the EXPLORER™ 300 to power, either using the AC/DC adapter connected to a 100240 V AC electrical outlet, or the Car charger cable connected to the cigarette lighter socket/12 V DC in a car. Note The Bluetooth handset charger cannot recharge the Bluetooth handset from the EXPLORER™ 300 battery. The EXPLORER™ 300 must be connected to external power. 2. Connect the Bluetooth charger cable to the charging connector on the EXPLORER™ 300. The charging connector is located at the back of the EXPLORER™ 300, and is marked DC OUT. Make sure the connector is oriented correctly in relation to the coding of the plastic insert. 3. Illustration showing DC OUT connector Connect the other end of the cable to your EXPLORER™ Bluetooth Handset. If the EXPLORER™ 300 is connected to power, the battery of the Bluetooth Handset is now recharged. What’s next? This chapter has described the basics of how to set up and use each interface. The following chapter, Using the web interface, describes how to use the built-in web interface for setting up and using the EXPLORER™ 300. TT 98-123571-DraftA Additional interfaces 66 Chapter 5 Using the web interface In this chapter This chapter describes how to use the web interface to operate, set up and configure the EXPLORER™ 300. Initial configuration of interfaces is described in the chapter Using the interfaces on page 47. Introduction The web interface What is the web interface? The web interface is a built-in web server in the EXPLORER™ 300, used for operating, setting up and configuring the EXPLORER™ 300. You can access the web interface from a standard Internet browser. Internet Explorer 6.0, Mozilla Firefox 1.0 and Apple Safari 2.0 have been tested successfully with the web interface. You may be able to use other browser versions as well. Connecting Connect your computer to the EXPLORER™ 300. Make sure your computer is set up for the interface you are planning to use for connecting to the EXPLORER™ 300. You can use LAN or Bluetooth. See Using the interfaces on page 47 for details. To access the web interface, an Internet browser must be installed on the computer. Important TT 98-123571-DraftA If you are going to use Bluetooth with Dial-up Networking to access only the web interface and not the Internet, you must use a dial-up connection with the phone number set to *99#. For further information, see Creating a dial-up connection on page 64. In this chapter 67 Chapter 5: Using the web interface Browser settings If you are connecting your computer using the LAN interface, the Proxy server settings in your browser must be disabled before accessing the web interface. Most browsers support disabling of the Proxy server settings for one specific IP address, so you can disable Proxy server settings for the web interface only, if you wish. Consult your browser help for information. To disable the use of a Proxy server completely, do as follows: Note 1. The following description is for Microsoft Internet Explorer. If you are using a different browser, the procedure may be different. In Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings. 2. Uncheck the box labeled Use a proxy server for your LAN. 3. Click OK. When the proxy server settings are disabled, close your browser. You may need to change this setting back on return to your Internet connection. TT 98-123571-DraftA Introduction 68 Chapter 5: Using the web interface Accessing and navigating the web interface Accessing the web interface To access the web interface from a connected computer, do as follows: 1. Connect your computer to the EXPLORER™ 300. For further information, see Using a computer on page 59. 2. Start up the EXPLORER™ 300. For further information, see Getting started on page 11. 3. Open your browser and enter the IP address of the EXPLORER™ 300. The standard IP address is 192.168.0.1. If your EXPLORER™ 300 uses a different IP address, you can look it up by entering the display menu system of the EXPLORER™ 300 and selecting PROPERTIES > IP ADDRESS. Overview of the web interface The web interface consists of the following sections. Menu Path Icon Bar Contents Section Status Field Navigation Pane TT 98-123571-DraftA Introduction 69 Chapter 5: Using the web interface • The navigation pane holds the main menu. Clicking an item in the menu opens a submenu in the navigation pane or a new page in the contents section. • The status field shows battery status and signal strength. • The icon bar shows an icon for each interface that is enabled. It also shows icons for new SMS messages and for active alarms, when relevant. For explanations of the icons, see the next section, Icons in the icon bar. • The menu path shows the path through the menu system to the current page shown in the contents section. • The contents section shows the page selected in the navigation pane. This section is used for viewing or changing settings, or for performing actions. Icons in the icon bar The following icons may appear in the icon bar in the web interface: Icon Explanation Phone interface is on. Bluetooth interface is on. LAN interface is on. A new SMS message, or information of Voice mail, has arrived. Click the icon to see new messages or information of Voice mail. For further information, see Receiving a message on page 81. An alarm is pending. Click the icon to see a list of active alarms. For explanations of the alarm messages, see List of alarms on page 123. Note that the alarm icon will remain in the icon bar as long as the cause of the alarm is still present. Navigating the web interface • To expand a menu, click the menu in the navigation pane. • To access status and settings, click the relevant subject in the navigation pane, or an icon in the icon bar. The status or settings are displayed in the contents section. • To see the site map, click SITE MAP in the navigation pane. Click on items in the site map to go directly to the relevant location. • To return to the Home window from anywhere in the system, click Home, either from the navigation pane or from the menu path below the icon bar. TT 98-123571-DraftA Introduction 70 Chapter 5: Using the web interface Entering the SIM PIN in the web interface If a computer is connected when you start up the EXPLORER™ 300, and the web interface is accessed, you can enter the SIM PIN from the web interface. Until you enter the PIN in the Home window, you can only access the PROPERTIES window and upload software. Access to all other parts of the web interface requires a PIN. Type in the PIN and press OK. If you enter a wrong PIN 3 times you are asked for a PUK (PIN Unblocking Key). For further information, see Wrong PIN on page 20. If the PIN has already been accepted in the EXPLORER™ 300, or the PIN is disabled e.g. from the BGAN LaunchPad, the web interface goes directly to the Home window at start-up. When the PIN is accepted, the web interface opens the Home window and is ready for use. TT 98-123571-DraftA Introduction 71 Chapter 5: Using the web interface The Home window Overview The Home window of the web interface contains a “dashboard” for control and inspection of ongoing communication and for viewing properties of the EXPLORER™ 300. The NETWORK section shows the name of the Airtime Provider, if this information is available on the SIM card. Terminal properties The TERMINAL section of the Home window shows the following: • Status. The status of the EXPLORER™ 300. This field corresponds largely, but not completely, to the status information in the display. Examples of status information are: Ready, Registering and Data active. • Pointing. If you want to point the antenna, click the link Go to pointing mode. For further information, see Pointing using web interface on page 74. • Unit serial number. The serial number of the total unit. • Software version. The version of the software embedded in the EXPLORER™ 300. • Local IP address. The local IP address of the EXPLORER™ 300. TT 98-123571-DraftA The Home window 72 Chapter 5: Using the web interface • IMEI number. The IMEI number (International Mobile Equipment Identity) of the EXPLORER™ 300. This is a unique number that identifies your EXPLORER™ 300. The IMEI number is also printed on the serial number label at the back of the terminal. • MAC address of the EXPLORER™ 300. Managing calls and data sessions Start/stop a Streaming session on the LAN interface Note Before starting a Streaming session, make sure you have set up a Streaming Profile and activated it in the SETTINGS > Interfaces > LAN window. To start or stop a Streaming session, click the relevant link under STREAMING PROFILES ON LAN. For information on setup of the LAN interface, see Configuring the LAN interface on page 90. For information on how to set up a Profile, see Using Profiles on page 106. Viewing information on calls and data sessions The following sections in the Home window show information on calls and data sessions. • ONGOING CALLS is a list of calls that are currently active. The list shows the Voice quality and the time connected for each call. • ONGOING DATA SESSIONS is a list of data Profiles that are currently active, including the IP address that is assigned to each PDP context. • SESSIONS TOTAL lists the totals for each connection. The list shows the time connected for voice and Streaming data, and MB transferred for Standard data. TT 98-123571-DraftA The Home window 73 Chapter 5: Using the web interface Pointing using web interface Instead of using the display for observing the signal strength you can view and accept the signal strength in the web interface. Do as follows: 1. From the TERMINAL section of the Home window in the web interface, click the link Go to pointing mode. The Pointing window opens, and the EXPLORER™ 300 enters pointing mode. Note At this point the EXPLORER™ 300 may make a sound. This sound is used for pointing the antenna. The frequency of the sound increases with the signal strength. To toggle the pointing sound on/off, press S or Ton the keypad of the EXPLORER™ 300. 2. Point the antenna as described in Pointing the antenna on page 21, while observing the signal strength in the web interface. 3. When you have obtained the highest signal strength you can get, click Accept. The web interface now returns to the Home window, and the EXPLORER™ 300 tries to establish a connection and register on the BGAN network. TT 98-123571-DraftA The Home window 74 Chapter 5: Using the web interface Using the phone book General usage Overview In the phone book you can: • Look up phone numbers. • Look up short dial numbers for easy dialing from an analog or Bluetooth handset. • Modify or delete existing names and phone numbers, or enter new names and phone numbers. Accessing the phone book To access the phone book, select PHONE BOOK from the left navigation pane. The phone book shows all entries with entry number, name and phone number. Empty place holders are also included. TT 98-123571-DraftA Using the phone book 75 Chapter 5: Using the web interface To sort the phone book, click the title of the column you wish to sort by. For example, to sort by the names in the phone book alphabetically, click on Name in the top row of the phone book. The phone book is divided into subpages. To select the subpages you want, click the relevant link at the bottom of the page. Short dial The entry number in the phone book is the Short dial number. When making a call from the EXPLORER™ 300 you can use this number instead of dialing the entire phone number. Simply dial 0 followed by # or off-hook key. Example: To call the third entry in the phone book from an analog phone, take the phone off hook and dial 03 #. Editing phone book entries Adding a new entry To add a new entry, do as follows: 1. In the phone book, locate the empty entry number where you want to add the new phone number and click New. 2. Type in the name and phone number of the new entry and click Save entry. The new name and number are now listed at the specified entry number in the phone book. Modifying an entry in the phone book To modify an entry, do as follows: 1. In the phone book, click Edit next to the entry you want to modify. 2. Modify the name or number as wanted and click Save entry. The name and/or number in the selected entry is now replaced with the new information. Deleting an entry in the phone book To delete an entry, click Delete next to the entry you want to delete. Deleting all entries in the phone book To delete all the entries in the phone book, click Delete all entries in phone book at the bottom of the PHONE BOOK window. TT 98-123571-DraftA Using the phone book 76 Chapter 5: Using the web interface Call log Information on total usage To enter the CALLS window select CALLS from the left navigation pane. The CALLS window contains information on time connected for circuit switched connections. Exporting the call log The EXPLORER™ 300 logs all calls and data sessions. For information on how to view the lists of calls and data sessions, see the next section. To export the entire call log to a file, do as follows: 1. In the CALLS window, click the link Export total Call Log to file. 2. Browse to the location where you want to save the log. 3. Click OK. TT 98-123571-DraftA Call log 77 Chapter 5: Using the web interface Viewing the lists of calls To see information on outgoing, received or missed calls or data sessions, select one of the following lists from the left navigation pane in the CALLS window: • Outgoing calls shows the start time, receiving end phone number, duration, type and estimated charge of each outgoing call. • Received calls shows the start time, calling phone number, duration and type of each incoming call. • Missed calls shows the start time, calling phone number and type of each incoming call that was not received. • Standard data sessions shows the start time, bytes in, bytes out and estimated charge of each Standard data session. • Streaming data sessions shows the start time, duration, type (Streaming 32, 64 kbps) and estimated charge of each Streaming data session. Date and time is UTC time, received from the satellite. Note The estimated charge is based on your entries under ADMINISTRATION > Call charges. Thrane & Thrane does not take responsibility for the correctness of this estimated charge. You can sort each of the lists by clicking the title of the column you wish to sort by. If a list covers more than one page, you can click the relevant link at the bottom of the page, to go to another page. When there are more than 100 calls in the total list, the oldest calls are automatically removed to make room for new calls. TT 98-123571-DraftA Call log 78 Chapter 5: Using the web interface Handling messages Sending an SMS message from the EXPLORER™ 300 Important If the EXPLORER™ 300 is not online when you attempt to send a message, the message is moved to the Outbox in stead of the Sent folder. Messages in the Outbox are not automatically sent when the EXPLORER™ 300 goes online. For further information on the Outbox, see the next section, Options for messages in the Outbox. To make sure a message has been sent, check that it is in the Sent folder. To send an SMS message from the EXPLORER™ 300, do as follows: 1. Click MESSAGES from the left navigation pane. This window contains new incoming messages. 2. In the left navigation pane, click Write message. 3. Type in the message in the WRITE NEW MESSAGE field. If the message text is too long for one SMS, the message is sent as two or more SMS messages. The field below the message field shows the number of SMS messages used to send the message. 4. Type in the phone number in the Recipient field. Remember 00 and country code (e.g. 00 45 to call Denmark or 00 1 to call USA). 5. Select whether or not you want Delivery notification for this SMS message. TT 98-123571-DraftA Handling messages 79 Chapter 5: Using the web interface If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent. You can set up delivery notification generally for all SMS messages. This setting is used by default when you send a message. For further information, see Configuring message settings on page 83. 6. Click Send. If the EXPLORER™ 300 is online, the message is now sent and moved to the Sent folder. Options for messages in the Outbox Messages in the Outbox are messages that have not been sent, e.g. because the EXPLORER™ 300 was not online when you attempted to send the messages. To access the Outbox, click MESSAGES > Outbox from the navigation pane. You have the following options for messages in the Outbox: • When the EXPLORER™ 300 is online, click Resend next to the message you want to send. When the Write message window opens, click Send. The EXPLORER™ 300 now attempts to send the message again. To make sure the message has been sent, look in the Sent folder. Note The original message remains in the Outbox. When you have succeeded in sending the message you may want to delete it from the Outbox. • Click Delete next to a message to delete it. • Click Delete all messages in Outbox to delete all the messages. Options for messages in the Sent folder The Sent folder contains SMS messages that have been sent. To access the Sent folder, select MESSAGES > Sent from the navigation pane. The Status column shows the status of each message, if you have selected Delivery notification when sending the message. From the Sent folder you have the following options: • Click Resend next to a message you want to send again. When the Write message window opens, click Send. The EXPLORER™ 300 now attempts to send the message again. To make sure the message has been sent, look in the Sent folder. There should now be two copies of the sent message. • Click Forward next to a message you want to forward. When the Write message window opens, type in the phone number of the new recipient and click Send. The EXPLORER™ 300 now attempts to send the message to the new recipient. To make sure the message has been sent, look in the Sent folder. • Click Delete next to a message to delete it. • Click Delete all sent messages to delete all the messages. TT 98-123571-DraftA Handling messages 80 Chapter 5: Using the web interface Sending an SMS message to the EXPLORER™ 300 You can send an SMS message to the EXPLORER™ 300 e.g. from a mobile phone, using one of the mobile subscriber numbers for voice. Dial +870 To see the voice numbers of your EXPLORER™ 300, select PROPERTIES from the web interface or from the display menu system and view Mobile subscriber numbers. Note, however, that these numbers are only listed if they are available on the SIM card. Otherwise, refer to the information included with your airtime subscription. Receiving a message If a message has arrived, the icon bar at the top of the web interface shows an unopened envelope. Click the envelope to see the new message(s). Otherwise, to see new messages, click MESSAGES from the left navigation pane. The window shows new incoming messages. Note The EXPLORER™ 300 does not accept more than 100 incoming messages (including read and unread messages). If you have received 100 messages, you have to delete some of them in order to free space for new messages. Otherwise, the new messages are rejected. If the message is not an SMS message but information of voice mail, call your voice mail service number to hear the voice mail. To find your voice mail service number, select MESSAGES > Message settings from the left navigation pane and locate the Voice mail service number. Note that the voice mail number is only shown if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription. TT 98-123571-DraftA Handling messages 81 Chapter 5: Using the web interface Options for new SMS messages To see new messages, click MESSAGES from the left navigation pane. Besides viewing the new messages, you have a number of options for what to do with each message: • Click Read to move it to your Inbox containing read messages. • Click Reply to reply to a message. Then type in your reply and click Send. For information on how to include the original message in your reply, see Setting up the default message options on page 83. • Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send. • If you want to move all the new messages, click Move all new messages to Inbox. Note New messages cannot be deleted until they have been moved to the Inbox. Options for SMS messages in the Inbox The messages in the Inbox are the incoming messages that have been read and moved from the list of new messages (refer to the previous section). From the Inbox, you have the following options: • Click Reply to reply to a message. Then type in your reply and click Send. For information on how to include the original message in your reply, see Setting up the default message options on page 83. • Click Forward to forward a message to someone. Then type in the phone number in the Recipient field and click Send. • Click Delete to delete the message. • Click Delete all messages in Inbox to delete all read messages in the Inbox. TT 98-123571-DraftA Handling messages 82 Chapter 5: Using the web interface Configuring message settings Setting up the default message options You can set up general options for your outgoing messages. These settings apply by default to all your outgoing messages. Note, however, that you can change the Delivery notification setting for an individual message. For further information, see Sending an SMS message from the EXPLORER™ 300 on page 79. Do as follows: 1. Select MESSAGES > Message settings from the left navigation pane. 2. If you want to include the original message when you reply, select Yes next to Include message in reply. 3. Select whether or not you want Delivery notification for SMS messages. If you click Yes, the Status column in the Sent folder will show the status of your message when it has been sent. 4. Click Apply. TT 98-123571-DraftA Handling messages 83 Chapter 5: Using the web interface Viewing or changing SMS service center number The SMS service center number identifies the SMS service center used when sending and receiving SMS messages. The SMS service center number is stored on the SIM card. • To see the SMS service center number, select MESSAGES > Message settings from the left navigation pane. • To change the number, click Edit next to SMS service center, change the number and click Save. Then click Apply to apply all changes in the window. The SMS service center number is provided from your Airtime Provider. Viewing the Voice mail number The Voice mail number is the number you call to hear your incoming voice mails. Note The Voice mail number is only listed if it is available on the SIM card. Otherwise, refer to the information included with your Airtime subscription. To see the Voice mail number, select MESSAGES > Message settings from the left navigation pane. TT 98-123571-DraftA Handling messages 84 Chapter 5: Using the web interface EXPLORER™ 300 settings Accessing the EXPLORER™ 300 settings Select SETTINGS from the left navigation pane. The SETTINGS window contains the local settings of the EXPLORER™ 300. The next sections describe these settings. Power up behavior Pointing at power up If the EXPLORER™ 300 is placed in a fixed position it may not be necessary to go through the pointing process every time the EXPLORER™ 300 is powered. You can set up the EXPLORER™ 300 to automatically establish a connection to the BGAN network, if you know that the signal strength is sufficient. 1. In the Power up section of the SETTINGS window, select whether or not pointing is required at power up. • To go through the pointing process every time the EXPLORER™ 300 is powered, select Yes. • To have the EXPLORER™ 300 automatically register itself on the network every time the EXPLORER™ 300 is powered, select No. TT 98-123571-DraftA EXPLORER™ 300 settings 85 Chapter 5: Using the web interface 2. Click Apply. If you have selected that pointing is not required at power up, the start up procedure will be as follows: 1. Power up. 2. Enter the PIN. After the PIN is accepted, the EXPLORER™ 300 immediately tries to connect to and register on the BGAN network. Automatic power up 1. In the Power up section of the SETTINGS window, select whether or not the EXPLORER™ 300 should switch on automatically when external power is applied. • To have the EXPLORER™ 300 switch on automatically when external power is applied, select Yes. • To have the EXPLORER™ 300 switch on only when the Power button is pressed, click No. 2. Click Apply. Setting the display backlight and contrast To set the display backlight and contrast, do as follows: 1. In the Backlight section of the SETTINGS window, set the timing. The Timed period is the period of time the light will stay on after the last key is pressed. 2. Set the level of the backlight with the Set level scroll bar. 3. In the Contrast section, click Yes next to Automatic if you want the contrast to be adjusted automatically according to the temperature. The contrast of the display changes with the temperature. The EXPLORER™ 300 can automatically adjust the contrast to compensate for these variations. 4. If you want to set the contrast manually, set the contrast level with the Set level scroll bar. 5. Click Apply. TT 98-123571-DraftA EXPLORER™ 300 settings 86 Chapter 5: Using the web interface Turning audio indicators on or off The EXPLORER™ 300 has audio indicators for different events or situations. To enable or disable these audio indicators, do as follows: 1. In the Audio indicators section of the SETTINGS window, turn the audio indicators on or off using the radio buttons. Each audio indicator is explained below. 2. Click Apply. The EXPLORER™ 300 has audio indicators for the following events: • Pointing. The Pointing sound is used during the pointing process. The frequency increases with the signal strength, to help you find the maximum signal strength when pointing the antenna. This setting is a default setting. When the EXPLORER™ 300 is in pointing mode, you can toggle pointing sound on/off for the current pointing process using S or Ton the keypad of the EXPLORER™ 300. However, the default setting applies at the next pointing process. • Messages. The Message indicator is a sound indicating that a message has arrived. • Alarm. The Alarm indicator is a sound indicating that an alarm is issued. An alarm is issued if the EXPLORER™ 300 detects an error that requires your action. Enabling activation of stealth mode In Stealth mode, the EXPLORER™ 300 operates with no sounds nor lights. However, it is still possible to operate the EXPLORER™ 300 and the display text is, in most cases, readable. Important Only enable activation of Stealth mode if you are going to use it. If Stealth mode is activated by mistake, it may be difficult to operate the EXPLORER™ 300. To enable the use of Stealth mode for the EXPLORER™ 300, do as follows: 1. Select SETTINGS from the left navigation pane. 2. In the Stealth mode section, click Enable. If you click Disable, the Stealth mode function cannot be activated. 3. Click Apply. Note This setting does not activate Stealth mode, it only enables the use of Stealth mode. To activate Stealth mode, press C+OK on the keypad. To deactivate Stealth mode and return to normal function, press C+OK again. TT 98-123571-DraftA EXPLORER™ 300 settings 87 Chapter 5: Using the web interface Setting up the interfaces Enabling/disabling interfaces By default, all interfaces are enabled. However, you can disable the LAN interface, the Bluetooth interface and/or the Phone interface in order to minimize power consumption. The icons in the Icon bar at the top of the web interface shows interfaces that are enabled. Clicking an icon brings you to the window where you can set up the interface or enable/disable it. 1. Select SETTINGS > Interfaces from the left navigation pane. 2. In the Interfaces window, select Enabled or Disabled next to the interface you want to enable/disable. 3. Click Apply. TT 98-123571-DraftA Setting up the interfaces 88 Chapter 5: Using the web interface Description of data settings Introduction There are several data parameters that can be set up in the web interface. This section gives an overview of these parameters. APN (Access Point Name) The APN is used by the EXPLORER™ 300 user to establish the connection to the required destination network. This means that the EXPLORER™ 300 must know the APN in order to be able to connect to the destination network. APNs are provided from the Airtime Provider. They may also be defined on the SIM card. Header compression The Header of a data packet contains control information belonging to that packet. The information in the Header can take up a considerable amount of bandwidth. In order to save bandwidth, you can use Header Compression, meaning you compress the header information, leaving some of the information out. You can select whether or not to use Header Compression for your data transmission. • Header Compression enabled: Recommended for low-noise applications. If you select Header Compression enabled, you will be using less bandwidth on header information, leaving more bandwidth for the actual payload. However, if the environment is noisy, the system will have to retransmit information, and you may end up using more bandwidth than without Header Compression. • Header Compression disabled: Recommended in noisy environments. If Header Compression is disabled, the system will be less sensitive to noise. Primary and secondary Profiles A Profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a Profile is used to define whether a connection should be a Standard or Streaming connection. You can select between a number of predefined Profiles or define your own Profiles for your data transmission. Note If you have selected more than one Profile (one primary and one or more secondary Profiles) for an interface, you must define a Traffic Flow Template before you can establish a valid connection. In the EXPLORER™ 300, you need an Administrator password to define Profiles and Traffic Flow Templates. TT 98-123571-DraftA Setting up the interfaces 89 Chapter 5: Using the web interface Configuring the LAN interface For an explanation of each of the data settings, see Description of data settings on page 89. CAUTION! If you are connected using LAN while changing the settings below, your changes may affect your current connection. To configure the LAN interface, do as follows: 1. Select SETTINGS > Interfaces > LAN. 2. Select whether the LAN interface should be Enabled or Disabled. 3. Under IP Header compression, select Enabled or Disabled. For information on this setting, see Header compression on page 89. 4. Under DHCP status, enable or disable DHCP. If you select Enabled, the internal DHCP server in the EXPLORER™ 300 is enabled. TT 98-123571-DraftA Setting up the interfaces 90 Chapter 5: Using the web interface 5. Under Local IP address, type in the IP address and netmask for your EXPLORER™ 300. This is the local IP address for your EXPLORER™ 300 when it is in Router mode. 6. Under TCP/IP, select whether your computer uses a Dynamic IP address or a Static IP address. If you are using a static address, type in the address. This is the IP address used externally on the satellite network. To check this setting on your computer, see the TCP/IP properties of the LAN connection. 7. Select the source of the APN (Access Point Name). There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then select Common here. You have the following options: • Common. The APN is taken from the Common APN defined under SETTINGS > Interfaces > Common. Refer to Setting a common APN on page 99. • SIM default. The APN is taken from the SIM card. • Network assigned. The APN is assigned from the network. • User defined. Type in the APN. APNs are provided from the Airtime Provider. 8. If your APN uses a password, type in the user name and password provided from the Airtime Provider. 9. Select the Primary Profile. Select a Profile from the Primary scroll list. This Profile is used by the LAN interface as a first choice, when possible. TT 98-123571-DraftA Setting up the interfaces 91 Chapter 5: Using the web interface There are 3 predefined Profiles: Standard, Streaming 32 kbps and Streaming 64 kbps. Additionally, you can define your own custom Profiles. Important If you have selected a Streaming connection as your Primary Profile, the LAN interface will be running a Streaming connection until you select another Profile or disconnect the interface. However, if you select one or more Secondary Profiles, you can set up your Traffic Flow Template so that it will only use the Streaming Profile for certain types of traffic. For further information on Profiles and Traffic Flow Templates, see Using Profiles on page 106 and Using a Traffic Flow Template on page 109. 10. Select the Secondary Profile. To select more than one secondary Profile, press and hold Ctrl or Shift while selecting. Note If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection. The Context Identifiers (CIDs) for the selected primary and secondary Profiles are listed under Profile CIDs. 11. Click Apply. Your LAN settings are applied. Note that changes to your Profiles are not activated until you click Activate. 12. Click Activate if you want to activate the changes to your Profiles. TT 98-123571-DraftA Setting up the interfaces 92 Chapter 5: Using the web interface Configuring the Bluetooth interface For an explanation of each of the data settings, see Description of data settings on page 89. To configure the Bluetooth interface, do as follows: 1. Select SETTINGS > Interfaces > Bluetooth. 2. Under BLUETOOTH VOICE DEVICES, the voice devices paired with the EXPLORER™ 300 are listed. For each voice device in the list, check Standard if you want to be able to receive calls on that device. Only calls with Standard call type are accepted. 3. Under DIAL-UP NETWORK DEVICES, the settings for paired data devices are listed. The next steps describe the settings that are available. 4. Under IP Header compression, select Enabled or Disabled. For information on Header Compression, see Header compression on page 89. TT 98-123571-DraftA Setting up the interfaces 93 Chapter 5: Using the web interface 5. Under TCP/IP, select whether your computer uses a Dynamic IP address or a Static IP address. If you are using a static address, type in the address. This is the IP address used externally on the satellite network. To check this setting on your computer, see the TCP/IP properties of the Bluetooth connection. 6. Under APN, select the source of the APN (Access Point Name). There are four options for setting the APN. Unless you have special requirements, it is recommended to use the SIM default, or to set the common APN to SIM default, and then select Common here. You have the following options: • Common. The APN is taken from the Common APN defined under SETTINGS > Interfaces > Common. Refer to Setting a common APN on page 99. • SIM default. The APN is taken from the SIM card. • Network assigned. The APN is assigned from the network. • User defined. Type in the APN. APNs are provided from the Airtime Provider. 7. If your APN uses a password, type in the user name and password provided from the Airtime Provider. 8. Select the Primary Profile. Select a Profile from the scroll list. This Profile is used by the Bluetooth interface as a first choice, when possible. There are 3 predefined Profiles: Standard, Streaming 32 kbps and Streaming 64 kbps. Additionally, you can define your own custom Profiles. Important If you have selected a Streaming connection as your Primary Profile, the Bluetooth interface will be running a Streaming connection until you select another Profile or turn off the interface. However, you can set up your Traffic Flow Template so that it will only use this Profile for certain types of traffic. For further information on Profiles and Traffic Flow Templates, see Using Profiles on page 106 and Using a Traffic Flow Template on page 109. 9. Select the Secondary Profile. Note If you have selected both a Primary and one or more Secondary Profiles you must define a Traffic Flow Template before you can establish a valid connection. 10. Click Apply. TT 98-123571-DraftA Setting up the interfaces 94 Chapter 5: Using the web interface Pairing Bluetooth devices from the web interface What is pairing? Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate with one another. When this happens, the two devices exchange passkeys and join a pair. The pairing process only takes place the first time the two devices are connected. Once the two devices have established a pair, they automatically accept communication when one device recognizes the other device. Preparing the EXPLORER™ 300 for Bluetooth pairing To prepare the Bluetooth interface on the EXPLORER™ 300, do as follows: 1. Connect a computer to the EXPLORER™ 300, e.g. using the LAN interface. 2. Access the web interface from your connected computer. Refer to The web interface on page 67. 3. In the web interface, select SETTINGS > Interfaces > Bluetooth and make sure that Bluetooth is Enabled. 4. Use the predefined Device name or type in a new name for your EXPLORER™ 300. The Device name is shown to other Bluetooth devices, if the EXPLORER™ 300 is configured to be shown (refer to step 6. below). 5. Use the predefined Default passkey or type in a new one. This passkey is used by default when pairing devices with the EXPLORER™ 300. 6. Next to Visibility, select Show or Hide. TT 98-123571-DraftA Setting up the interfaces 95 Chapter 5: Using the web interface • If you select Show, the device name of the EXPLORER™ 300 is shown to other Bluetooth devices that are searching for devices. • If you select Hide, other Bluetooth devices will not see the EXPLORER™ 300. 7. Click Apply at the bottom of the window. Pairing from your Bluetooth device For information on how to pair devices from your Bluetooth device, see Pairing devices in which you can enter a passkey on page 50. Pairing devices with a fixed passkey Some Bluetooth devices, such as headsets, do not provide the possibility to enter a passkey for connecting to another device. These devices have a fixed passkey which must be entered on the other device. This section describes how to pair such devices with the EXPLORER™ 300. Note The method for pairing devices may vary depending on your Bluetooth device. Consult your Bluetooth device documentation for information. Do as follows to pair the devices: 1. Connect a computer to the EXPLORER™ 300, e.g. using the LAN interface. 2. Start up the EXPLORER™ 300. Refer to Getting started on page 11. 3. Turn on Bluetooth on your Bluetooth device and place it close to the EXPLORER™ 300. 4. Access the web interface from your connected computer. For further information, see The web interface on page 67. 5. Select SETTINGS > Interfaces > Bluetooth and make sure that Bluetooth is Enabled. 6. From the left menu of the Bluetooth window, select Add device. Note that you can pair maximum 2 devices. If you have already paired 2 devices, you have to unpair a device before you can pair a new one. For information on how to unpair devices, see Unpairing devices on page 97. 7. Click Search. The EXPLORER™ 300 now searches for Bluetooth devices. Note The search procedure can take up to 2-3 minutes. The list is not updated dynamically. Click Update to see new found devices. 8. Click Update. 9. When the device you want to pair appears in the list, click Pair next to the device. 10. Enter the passkey of your Bluetooth device. TT 98-123571-DraftA Setting up the interfaces 96 Chapter 5: Using the web interface The default passkey for a Bluetooth headset is often 0000. Otherwise, refer to the manual for your Bluetooth device. 11. When you are prompted from the Bluetooth device, usually by a tone, press the button on the device to accept pairing. The new device should now be paired with the EXPLORER™ 300 and added to the list of Paired devices. This list is accessed from the left menu of the Bluetooth window in the web interface. As long as the Bluetooth device is in the list of Paired devices, you can always reconnect the device to the EXPLORER™ 300 without further setup. Viewing paired devices To see a list of devices that are paired with the EXPLORER™ 300, do as follows: 1. Access the web interface. Refer to The web interface on page 67. 2. Select SETTINGS > Interfaces > Bluetooth > Paired devices. The list shows devices that are paired with the EXPLORER™ 300. You can see the name, Class of Device, status (whether or not a device is currently connected) and local phone number. You can also see paired devices in the display. Select PROPERTIES > BLUETOOTH DEVICES in the display menu system to see a list of all paired devices. Unpairing devices To remove a device from the list of Paired devices, do as follows: 1. Access the web interface and select SETTINGS > Interfaces > Bluetooth > Paired devices. 2. In the Paired devices list, click Unpair next to the device you want to remove. Note If you need to unpair an EXPLORER™ Bluetooth Handset, make sure the handset is connected to the EXPLORER™ 300 while you unpair it. If you select Unpair while the handset is not connected, it will automatically be paired again when it approaches the EXPLORER™ 300. When the device is removed from the list, you have to pair it with the EXPLORER™ 300 again to make a connection. TT 98-123571-DraftA Setting up the interfaces 97 Chapter 5: Using the web interface Configuring the Phone interface Do as follows: 1. Select SETTINGS > Interfaces > Phone from the left navigation pane. 2. Select Enabled or Disabled to enable/disable the Phone interface. 3. Check Standard if you want to be able to receive calls through the Phone interface. Only calls with Standard call type are accepted. 4. Click Apply. TT 98-123571-DraftA Setting up the interfaces 98 Chapter 5: Using the web interface Setting a common APN Setting the common APN The common APN setting is defined here and can be selected for each interface. If you are using the same APN for the Bluetooth and LAN interfaces, it is easier to define it once, and then simply select it for the relevant interfaces. Also, if you change the common APN at a later stage, it is automatically updated for all interfaces where the Common setting is selected. To set a common APN, do as follows: 1. Select SETTINGS > Interfaces > Common. 2. Select the APN. You have the following options: • SIM default. The APN is taken from the SIM card. This is the recommended option, unless you have special requirements. • Network assigned. The APN is assigned from the network. • User defined. Type in the APN. APNs are provided from the Airtime Provider. 3. If your APN uses a password, type in the user name and password provided from the Airtime Provider. 4. Click Apply. How to use the common APN When you configure your individual interface, select Common to use the setting from this window. Where Common is selected in the individual interface settings, the setting will automatically be updated when the Common APN is changed. TT 98-123571-DraftA Setting up the interfaces 99 Chapter 5: Using the web interface Properties, software upload and alarm list Viewing the properties of the EXPLORER™ 300 To view the properties of the EXPLORER™ 300, select PROPERTIES from the left menu. The PROPERTIES window shows: • Local IP address. The local IP address of the EXPLORER™ 300. • IMEI number. The IMEI number (International Mobile Equipment Identity) of the EXPLORER™ 300. This is a unique number that identifies your EXPLORER™ 300. The IMEI number is also printed on the serial number label at the back of the terminal. • SMS service center. A number used to identify the SMS service center used by your EXPLORER™ 300 to send and receive SMS messages. • Mobile subscriber numbers (if available on SIM card). The numbers to use when calling the EXPLORER™ 300. • Software version. The version of the software embedded in the EXPLORER™ 300. • Unit serial number. The serial number of the total unit. • PCB numbers. The numbers of the PCBs in the EXPLORER™ 300. • MAC address of the EXPLORER™ 300. TT 98-123571-DraftA Properties, software upload and alarm list 100 Chapter 5: Using the web interface Uploading software You can upload software to the EXPLORER™ 300 without entering the PIN. However, if the PIN is not entered, you must enter the Administration user name and password. To upload software to the EXPLORER™ 300, do as follows: 1. Acquire the new software version from Thrane & Thrane and save it on your computer. 2. In the web interface, select PROPERTIES from the left navigation pane. The Software version field shows the current software version. 3. Click Upload from the left navigation pane. If you have not entered the PIN at start-up, you are prompted for an Administration user name and password. 4. If required, type in the Administration user name and password and click Logon. The default user name is admin and the default password is 1234. 5. Click Browse... 6. Browse to the new software version and accept it. 7. Click the Upload button. Note that the upload procedure takes a couple of minutes. Note TT 98-123571-DraftA When upload is done, your EXPLORER™ 300 automatically restarts with the new software. Properties, software upload and alarm list 101 Chapter 5: Using the web interface Viewing the Alarm List When an alarm is issued, the web interface shows an alarm icon in the icon bar. To view the Alarm list, click the alarm icon from the icon bar at the top of the web interface or select Properties > Alarm list from the left navigation pane. The Alarm list window shows a detailed list of active alarms including the time of the first occurrence, ID and severity of the alarm message, number of occurrences and a short text describing the error. For more information on the alarm messages, refer to Alarm messages on page 122. If you need to report the alarms for service purposes, make sure you include the complete ID number. This number is used by service personnel to uniquely identify an alarm. TT 98-123571-DraftA Properties, software upload and alarm list 102 Chapter 5: Using the web interface Administration Accessing the administration settings Logging on The Administration settings require an Administration user name and password. 1. Select ADMINISTRATION from the left navigation pane. 2. Enter the Administration user name and password. The default user name is admin and the default password is 1234. The next section explains how to change the user name and password. 3. Click Logon. The Administration window is now updated to let you change the user name and password, Save/load a configuration or log off Administration. TT 98-123571-DraftA Administration 103 Chapter 5: Using the web interface Changing the administration password Do as follows: 1. After entering the Administration user name and password in the ADMINISTRATION window, locate the section Change administrator logon. 2. Type in the existing user name. 3. Type in the new password twice. 4. Click Change. At the next logon the new password is required. Saving a configuration to a file If you need to reuse a configuration in another EXPLORER™ 300, you can save your current configuration to a file, which can then be loaded into the other EXPLORER™ 300. Do as follows: 1. In the ADMINISTRATION window, under Configuration, click Save. 2. Accept the default destination file name or type in the destination file name and location. 3. Click OK. The configuration is now saved to a file. This file is used to load the configuration into another EXPLORER™ 300. See the next section. TT 98-123571-DraftA Administration 104 Chapter 5: Using the web interface Loading a configuration from a file 1. In the ADMINISTRATION window, under Configuration, click Load. 2. Click Browse... to browse to the file you want to import. Then click Open. 3. Click Load. The new configuration is now loaded into your EXPLORER™ 300. Logging off administration If you have not entered anything for 30 minutes under ADMINISTRATION, you are logged off automatically. To log off manually, click Logoff under Administrator logoff in the ADMINISTRATION window. Call charges If you know the tariff for your subscribed services, you can enter these tariffs in the web interface and automatically calculate the charges for your calls and data sessions. Note Thrane & Thrane does not take responsibility for the correctness of the estimated charges. This calculation is only a rough estimate of the charge, based on the tariff entered by the user. Also, the Airtime Provider may have different methods of calculating the charge. Do as follows: 1. From the left navigation pane, select ADMINISTRATION > Call Charges. 2. Select the currency from the Currency drop-down list. 3. Enter the tariff for each of the services. 4. Click Apply. The entered tariffs are used for estimating the charges for calls and data sessions. The estimated charge is listed for each call or data session in the call log. For further information, see Viewing the lists of calls on page 78. Log handling 1. From the left navigation pane in the ADMINISTRATION window, select Log Handling. 2. To clear the Call log, click OK next to Clear call log?. 3. To clear the total counters, click OK next to Clear total counter?. This will reset the Time connected counters on the Calls page. TT 98-123571-DraftA Administration 105 Chapter 5: Using the web interface Using Profiles What is a Profile? A Profile is a collection of Quality of Service (QoS) settings and other settings defining the mode in which data is transmitted on an interface. For example, a Profile is used to define whether the connection is a Streaming connection or a Standard connection. You can select between a number of predefined Profiles or define your own Profiles for your data transmission. If no Traffic Flow Template (TFT) is defined, the Primary Profile for an interface is used for all traffic on that interface. See What is a Traffic Flow Template? in the next section. For further information on Profiles, refer to the 3GPP standard TS 23.107. Selecting the Profiles for an interface When you set up your interface, you select the Profiles to use for that interface. You select a Primary Profile and optionally one or more Secondary Profiles. For further information on how to select the Profiles, see the “Configuring...” sections for the individual interfaces in this chapter. TT 98-123571-DraftA Administration 106 Chapter 5: Using the web interface Defining new Profiles When you define your Profiles you can select Subscribed for many of the settings. If you select Subscribed, the value given in your Airtime subscription will automatically be used. To define a new Profile, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Profiles. 2. In one of the User defined columns, fill in the top field with the name of your Profile. 3. In the Traffic class row of your new Profile, select a class from the drop-down list. You may select one of the following: • Conversational is real-time two-way conversation. It is primarily used for voice over IP and video conferencing. • Streaming is real-time one-way communication. It is primarily used for video and audio. • Interactive is two-way communication (not real-time). It is used for communication that is not very delay-sensitive, such as web browsing, data base retrieval and server access. Examples of machines interaction with remote equipment are: polling for measurement records and automatic data base enquiries (tele-machines). • Background is used for data which is not delay-sensitive, such as E-mails, SMS, download of databases and reception of measurement records. TT 98-123571-DraftA Administration 107 Chapter 5: Using the web interface Important 4. For best performance, choose the right traffic class for your application. In general, Standard data (Background) is best suited for TCP/IP applications, and Streaming data is best suited for UDP traffic, e.g. live video or audio. Type in the bit rates in kbps in the following rows: • Maximum bit rate ul (kbps) is the maximum upload bit rate allowed for this Profile. • Maximum bit rate dl (kbps) is the maximum download bit rate allowed for this Profile. • Guaranteed bit rate ul (kbps) is the guaranteed upload bit rate needed for this Profile. • Guaranteed bit rate dl (kbps) is the guaranteed download bit rate needed for this Profile. Note When you click Apply, the bit rate values you typed in may be rounded off because only certain values are allowed. 5. In the Delivery order row, select from the scroll list whether or not data should be delivered in the same order it was sent. Yes means the data packets are delivered in the same order they were sent. 6. In the Maximum SDU size (byte) row, type in the maximum allowed packet size in Bytes (rounded off to nearest 10). The maximum packet size possible is 1520. 7. In the Delivery of erroneous SDUs row, select one of the following from the list: • Yes means packets are allowed to contain errors. This setting is suitable for delay-sensitive transmission, because the need for retransmission is limited. The SDU Error settings in step 8. and step 9. will apply. • No means packets are not allowed to contain errors, and the SDU Error setting in step 8. will not be applied. This setting is suitable where error-free transmission is important and delays are accepted. • No detect means that errors will not be detected, and the SDU Error setting in step 8. will not be applied. 8. If you selected Yes in step 7., select from the SDU error ratio drop-down list the fraction of a packet allowed to be lost or erroneous. 9. Select from the Residual bit error ratio drop-down list the undetected bit error ratio of a packet. If no error detection is requested, Residual bit error ratio indicates the bit error ratio in the delivered packets. 10. In the Transfer delay (ms) row, type in the delay in ms. This is the delay from data is received in the EXPLORER™ 300 until it arrives at the receiving end. 11. In the Traffic handling priority row, select from the drop-down list which priority this connection should have. 12. Click Apply. The new Profile is now added, and can be selected from the lists of primary and secondary Profiles when you set up your interfaces. TT 98-123571-DraftA Administration 108 Chapter 5: Using the web interface Using a Traffic Flow Template What is a Traffic Flow Template? A Traffic Flow Template (TFT) is a packet filter list allowing the Core network and the EXPLORER™ 300 to classify packets received from the external network into the proper PDP (Packet Data Protocol) context. A TFT consists of from one and up to eight packet filters, each identified by a unique packet filter identifier. A packet filter also has an evaluation precedence index that is unique within all TFTs associated with the PDP contexts that share the same PDP address. Information of source, destination, type of service etc. is combined in each packet filter in the TFT. Purpose of the Traffic Flow Template The purpose of the TFT is to assign different priorities to different types of traffic, in order to optimize performance. Example: When you are browsing the Internet, a Standard data connection will normally be sufficient. However, if you need to have a video conference, you may need to use a Streaming connection, in order to obtain a direct connection without interruptions. Your Traffic Flow Template can define these priorities, so that your connection automatically switches to Streaming e.g. when you have a video conference. Defining the Traffic Flow Template To define a new template, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic Flow Templates. 2. Select which filters should apply to which Profiles. The filters are defined in the Traffic flow filters list. Refer to the next section 3. Click Apply. TT 98-123571-DraftA Administration 109 Chapter 5: Using the web interface Defining filters for the Traffic Flow Template To define the filters used in the Traffic flow template, do as follows: 1. From the left navigation pane, select ADMINISTRATION > Traffic Flow Templates > Traffic flow filters. Then fill in the details for each traffic flow filter as described below. 2. Type in an Evaluation Precedence Index in the Eval.Prec. Index column. Note This field is mandatory. Each filter must have a different index. 3. Fill in one or more of the following fields to define the filter. The allowed ranges appear in hover text when you pass the mouse over the fields. • Source address + Subnet mask. • Protocol number. • Destination port range (From and To).Note that Source and Destination are relative the core network. This means that Destination is your EXPLORER™ 300 terminal. • Source port range (From and To). • Type of Service + Type of Service mask. For further information on the principles and parameters of the Traffic Flow Template, refer to the 3GPP standards TS27.007 V4.2.0 and TS 23.060 V4.7.0. 4. Click Apply at the bottom of the window. The new settings are included if you select the filter in the Traffic flow template window. TT 98-123571-DraftA Administration 110 Chapter 5: Using the web interface Help desk and diagnostic report Accessing the Help desk If you need help with airtime-related issues you may call the Help desk. By default, the Help desk is the phone number for your Airtime Provider, if it is available on the SIM card. Select HELP DESK from the left navigation pane. If the Help desk number is available on the SIM card, the number is displayed as a link. To change the number, click the link, change the number and click Apply. If you need help with EXPLORER™ 300 issues you should call your local distributor. Generating a diagnostic report If you want to generate a diagnostic report, do as follows: 1. Click Generate report from the HELP DESK window. In some browsers the file may open directly in your browser. If it does, choose File > Save As to save the file. 2. Choose a location for the file and save it. The diagnostic report contains relevant information for troubleshooting. Please enclose this file when you are reporting an error. What’s next? This chapter has explained how to use the web interface for setup and use of the EXPLORER™ 300. You should now be able to set up the EXPLORER™ 300, pair Bluetooth devices, check status, read and send SMS messages, use the phone book and much more. The following chapter, Maintenance and troubleshooting, provides guidelines for troubleshooting and for general maintenance. TT 98-123571-DraftA Help desk and diagnostic report 111 Chapter 6 Maintenance and troubleshooting In this chapter This chapter gives guidelines for troubleshooting and for general maintenance. It also provides an overview of the different means of status signaling, Getting support Overview If this manual does not provide the information required to solve your problem, you may want to contact your Airtime Provider or your local distributor. Airtime support If you need assistance from your Airtime Provider, please call the help desk. To see the help desk number, enter the display menu system or the web interface of your EXPLORER™ 300 and select HELP DESK. This help desk number is either taken from the SIM card or entered manually. If no number is available under HELP DESK, check your Airtime subscription for a contact number. EXPLORER™ 300 support If you need assistance with problems caused by the EXPLORER™ 300, please call a distributor in your area. Click this link to see a list of Thrane & Thrane distributors. Note The list of distributors is located on the EXPLORER™ 300 CD-ROM delivered with your EXPLORER™ 300, so it may not always be up to date. An updated list is available on Thrane & Thrane’s web site: www.thrane.com. Click Land Mobile and select Distributors from the top menu bar. TT 98-123571-DraftA 112 Chapter 6: Maintenance and troubleshooting Uploading software Viewing software version status To view the version of the embedded software in the EXPLORER™ 300, select PROPERTIES in the web interface or in the display menus and see Software information. Uploading software using the web interface You can upload software from the PROPERTIES > Upload window in the web interface. If you have an Administrator user name and password you do not need to insert a SIM card nor to enter the PIN to be able to upload software. For further information, see Uploading software on page 101. Maintenance Normal use of the battery It is recommended not to partially charge/discharge the battery several times in a row. Partial charging/discharging affects the accuracy of the capacity measurement. Never leave the battery fully discharged for a longer period of time. If the battery is not to be used for a shorter period of time (1 month), charge the battery to minimum 20 to 30% and remove it from the EXPLORER™ 300. If the Battery is stored for more than a month, see Storage at the end of this section. Recharging the battery To recharge the battery, insert it into the EXPLORER™ 300 and connect the EXPLORER™ 300 to power. The indicator left to the display is constantly green as long as the battery is charging. When the battery is fully recharged, the green indicator is turned off. If the EXPLORER™ 300 is switched on, the green indicator will be flashing shortly every 2 seconds. If a charging error occurs, the green indicator on the EXPLORER™ 300 flashes rapidly. See the Troubleshooting Guide on page 116. TT 98-123571-DraftA 113 Chapter 6: Maintenance and troubleshooting Accurate display of the battery capacity To ensure accurate display of the battery capacity, it is recommended to run a “learning cycle” for every 100 recharge/discharge and at first time use. The learning cycle must be performed at 20°C30°C. A learning cycle is performed as follows: 1. Fully charge the battery. 2. Remove external power and fully discharge the battery: Use the EXPLORER™ 300 and/or leave it on until it turns off automatically. This way the EXPLORER™ 300 “learns” the complete capacity of the battery. Note that it may take up to 36 hours to discharge the battery if it is not in use. 3. Recharge the battery. Storage Do not leave the battery inserted in the EXPLORER™ 300 during storage. If the battery is not to be used for a longer period of time, do as follows: 1. Fully charge the battery. 2. Remove external power. Then use the EXPLORER™ 300 or leave it on until the display shows a battery capacity of approximately 50%. 3. Switch off the EXPLORER™ 300. Important 4. Switch off the EXPLORER™ 300 before removing the battery! Remove the battery and store it. In this condition the battery can be stored for approximately 1 year at 20°C to 30°C. After 1 year you must recharge the battery. For further information on storage temperature, see Battery on page 129. Disposal of the EXPLORER™ 300 Old electrical and electronic equipment marked with this symbol can contain substances hazardous to human beings and the environment. Never dispose these items together with unsorted municipal waste (household waste). In order to protect the environment and ensure the correct recycling of old equipment as well as the re-utilization of individual components, use either public collection or private collection by the local distributor of old electrical and electronic equipment marked with this symbol. Contact the local distributor for information about what type of return system to use. TT 98-123571-DraftA 114 Chapter 6: Maintenance and troubleshooting Options and accessories The following options and accessories are available from Thrane & Thrane: Item Number TT-3625A EXPLORER™ Bluetooth Handset + charger cable TT-3625A, Opt. 003 Desktop charger cradle for EXPLORER™ Bluetooth Handset + power supply EXPLORER™ 2-wire phone + cable TT-3625B TT-3686L EXPLORER™ 300 Battery EXPLORER™ 300 Dummy Battery TT-3686F TT-3650A, Opt. 202 EXPLORER™ 300 Softbag TT-3650A, Opt. 009 EXPLORER™ 300 Car charger cable TT-3682L EXPLORER™ 300 AC/DC adapter UP0501Q-15P Pole mount kit for EXPLORER™ 300 TT-3650A, Opt. 922 TT 98-123571-DraftA 115 Chapter 6: Maintenance and troubleshooting Troubleshooting guide The below table provides information on some of the problems that might occur, including possible causes and remedies to solve the problems. Problem The EXPLORER™ 300 cannot be switched on, or does not stay on when powered by the battery. Possible Cause Remedy The battery needs recharging. Recharge the battery. Check the battery indicator in the display. The battery is not inserted properly. Remove the battery and re-insert it. Make sure the battery is inserted properly and that the latch is locked. The battery contacts are dirty or damaged. Clean the battery contacts if necessary. If the contacts are damaged, replace the battery. There is no light in the power indicator nor in the display when the EXPLORER™ 300 is switched on. The EXPLORER™ 300 may be in Stealth Mode (all lights and sounds are off). Press C+OK on the display keypad. This will toggle Stealth Mode on/off. The EXPLORER™ 300 cannot be switched off. The Power button was not pressed long enough. When you switch off the EXPLORER™ 300, hold the Power button until the display shows “Switching off”. In rare cases, it may take up to 10 seconds to switch off the EXPLORER™ 300. Charging error The green Power indicator flashes rapidly while the battery is being recharged. The temperature is below 0°C or above 45°C. Only charge the battery when the temperature is within the range 0°C to 45°C. The charging voltage is less than 9 V. Wait until charging begins (the green Power indicator lights constantly). If the battery is completely discharged, and it has been out of use for a long time, the charging process may take a long time to start. If charging does not begin within 2-3 hours, contact your local distributor, or purchase a new battery. TT 98-123571-DraftA 116 Chapter 6: Maintenance and troubleshooting Problem The display shows INSERT SIM. The display shows NO GPS. Possible Cause Remedy The SIM card is not present. Remove the battery and insert the SIM card in the SIM slot according to the instructions in the section Inserting the SIM card on page 12. The SIM card is not inserted properly. Remove the SIM card and re-insert it according to the instructions in the section Inserting the SIM card on page 12. The EXPLORER™ 300 is unable to register on the network, because the GPS position is unknown. Make sure the view to the GPS satellites is not blocked. To obtain GPS fix, the EXPLORER™ 300 should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. When the EXPLORER™ 300 has obtained GPS fix, you can point the antenna towards the BGAN satellite. To see the GPS status, enter the menu system and select PROPERTIES > GPS STATUS. The display shows EMERGENCY ONLY. The BGAN network is only available for emergency calls. The reason may be one of the following: 2) Your Airtime subscription has expired. 1) If the display reads “ENTER PIN?” and/or you cannot enter the display menu system, you may have pressed C instead of entering the PIN. Unless the use of PIN is disabled, e.g. from the BGAN LaunchPad, you must enter the PIN before you are allowed make calls. 3) You are using the wrong SIM card. 2) Check your subscription with the Airtime Provider. 1) You have pressed C on the EXPLORER™ 300 instead of entering the PIN. 3) Check that your SIM card is valid for communication on the BGAN network. The display shows NOT REGISTERED. TT 98-123571-DraftA The EXPLORER™ 300 cannot register on the BGAN network. Check that your SIM card is valid for communication on the BGAN network. Check your subscription with the Airtime Provider. 117 Chapter 6: Maintenance and troubleshooting Problem Possible Cause Remedy The EXPLORER™ 300 cannot obtain its position using GPS. There is no GPS signal, or the signal is weak. Check the GPS status in the display or the web interface. If the EXPLORER™ 300 has not been used recently within the same location, it can take up to 10 minutes to obtain the GPS position. To help the EXPLORER™ 300 obtain GPS fix, it should be placed flat on an even surface pointing straight upwards, with a clear view to as much of the sky as possible. When the EXPLORER™ 300 has obtained GPS fix, you can point the antenna towards the BGAN satellite. No signal or weak signal from the BGAN satellite. The view to the satellite is blocked. Make sure the EXPLORER™ 300 has a clear view to the satellite. Be aware that window glass, trees, or even rain may reduce the signal level. The antenna is pointed in the wrong direction. Check that the antenna is pointed according to the position data. Adjust the position to the highest possible signal strength. Connection to the Internet cannot be established. The signal strength is too low. Check that the antenna is pointed according to the position data. Adjust the position to the highest signal strength you can obtain. As a rule of thumb, you should have a a signal strength of 41 dBHz or more to be able to make a call or data session. TT 98-123571-DraftA Your connection is defined as a dial-up connection, but you have not opened the dial-up connection. You need to open the dial-up connection before you can connect to the Internet. Your connection is a dialup connection, but you have not entered the phone number *98# to indicate a connection to the Internet. Change the phone number in the dialup connection to *98# and open the dial-up connection before accessing the Internet. 118 Chapter 6: Maintenance and troubleshooting Problem The web interface cannot be accessed. A Phone connection cannot be established. Possible Cause Remedy The browser is configured to use a proxy server. For Microsoft Internet Explorer, select Tools > Internet Options > Connections > LAN Settings and uncheck Use a proxy server for your LAN. You have entered a wrong IP address. Check the IP address and re-enter it. Your connection is defined as a dial-up connection, but you have not opened the dial-up connection. You need to open the dial-up connection before you can connect to the Web server. Your connection is a dialup connection, but you have not entered the phone number *98# or *99# to indicate connection to the Internet and/or the web interface. Change the phone number in the dialup connection to *98# or *99# and open the dial-up connection before accessing the web interface. The interface is disabled in the EXPLORER™ 300. Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > PHONE > ON, or by accessing the web interface and selecting SETTINGS > interfaces > Phone > Enabled TT 98-123571-DraftA The cable is not properly connected. Connect the cable. The cable type or connector type is not correct. For information on the correct type of connector and cable, refer to Phone interface on page 131. Incoming calls: The voice quality used for the call is not selected in the web interface. Make sure the voice quality used for calls to the EXPLORER™ 300 is selected in the web interface. Access the web interface and select SETTINGS> Interfaces > Phone. Then select the voice quality for incoming calls. 119 Chapter 6: Maintenance and troubleshooting Problem Possible Cause A Bluetooth handset connection cannot be established. The interface is disabled in the EXPLORER™ 300. Remedy Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > BLUETOOTH > ON, or by accessing the web interface and selecting SETTINGS > interfaces > Bluetooth > Enabled A LAN connection cannot be established. The Bluetooth handset is placed too far away from the EXPLORER™ 300. Bring the handset closer to the EXPLORER™ 300. The handset is not yet paired with the EXPLORER™ 300. Pair the devices. Refer to Making a call to the EXPLORER™ 300 on page 55. Incoming calls: The voice quality used for the call is not selected in the web interface. Make sure the voice quality used for calls to the EXPLORER™ 300 is selected in the web interface. Access the web interface and select SETTINGS > Interfaces > Bluetooth. Under BLUETOOTH VOICE DEVICES locate the relevant handset and select the right voice quality for incoming calls. The interface is off in the EXPLORER™ 300. Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > LAN > ON, or Note that the specified maximum distance is only valid under ideal conditions. by accessing the web interface and selecting SETTINGS > interfaces > LAN > Enabled TT 98-123571-DraftA The cable is not properly connected. Connect the cable. The cable type or connector type is not correct. For information on the correct type of connector and cable, refer to LAN interface on page 132. 120 Chapter 6: Maintenance and troubleshooting Problem A Bluetooth data connection cannot be established. Possible Cause The interface is off in the EXPLORER™ 300. Remedy Enable the interface by entering the display menu system and selecting SETTINGS > INTERFACES > BLUETOOTH > ON, or by accessing the web interface and selecting SETTINGS > interfaces > Bluetooth > Enabled. TT 98-123571-DraftA The computer is placed too far away from the EXPLORER™ 300. Bring the computer closer to the EXPLORER™ 300. The computer is not yet paired with the EXPLORER™ 300. Pair the devices. Refer to Making a call to the EXPLORER™ 300 on page 55. The requested Bluetooth profile is not supported, or is not activated on the computer. Check the Bluetooth installation on your computer to see if the profile is supported and activated. Note that the specified maximum distance is only valid under ideal conditions. 121 Chapter 6: Maintenance and troubleshooting Status signaling There are many ways of troubleshooting if an error occurs. The EXPLORER™ 300 has different means of status signaling, to help you find the cause of a problem: • Indicators. The function of the light indicators next to the display is described in Light indicators on page 8. • Alarm messages. • Log files. Alarm messages and log files are described in the following sections. Alarm messages Display of alarm messages The EXPLORER™ 300 can detect errors during POST (Power On Self Test) or CM (Continuous Monitoring). When the EXPLORER™ 300 detects an error that requires your action, it issues an alarm. When alarms are issued in your EXPLORER™ 300, the display indicates the number of new alarms, and the red message indicator is flashing. You now have the following options: • Press C to ignore the alarm message and continue from where you were before the alarm was issued. • Press OK to enter the alarm list showing all active alarms. The alarms are listed with their ID numbers. To see the name and time stamp of the alarm, press OK again. Use S and T to scroll through the name, ID and time stamp. If the text is too long, press OK (X) to scroll through the rest of the text. As long as the cause of an alarm is still present, the Main screen shows VIEW ALARM LIST? If you press OK, the list of currently active alarms appears. Explanations for the alarms and remedies to solve the problems are listed in the next section. All alarms are logged in the alarm log. For information on the alarm log, see Alarm log on page 127. TT 98-123571-DraftA 122 Chapter 6: Maintenance and troubleshooting List of alarms The following list explains the alarms that may show in the display and in the web interface of the EXPLORER™ 300. Note In the display and in the web interface the ID includes a hyphen followed by a controldigit at the end. This digit is used to make sure the ID is not misinterpreted when passed on, e.g. to service personnel. Make sure you include the entire number when contacting your distributor. ID Alarm Text Explanation Remedy 00100 to 00199 System Data Damaged Important system data is damaged Do not use the EXPLORER™ 300. Contact your distributor. 00200 to 00209 Battery Error Error during communication with the battery Only use the EXPLORER™ 300 with external power supply. Contact your distributor. 00210 to 00219 SIM Module Error The SIM interface on the EXPLORER™ 300 cannot be used. Contact your distributor. 00230 to 00239 Temperature Sensor FATAL The system is in danger of overheating. Do not use the EXPLORER™ 300. Contact your distributor. 00240 to 00249 Temperature Sensor Error Automatic adjustment of the display contrast does not work. Contact your distributor. 00250 to 00259 Bluetooth Module Error Bluetooth cannot be used. Contact your distributor. 00260 to 00269 System Error The EXPLORER™ 300 cannot communicate on the satellite network. Contact your distributor. 00270 to 00279 Voice Module Error Voice services cannot be accessed by the EXPLORER™ 300 Contact your distributor. 00280 to 00289 Ethernet Module Error The Ethernet interface on the EXPLORER™ 300 cannot be used. Contact your distributor. TT 98-123571-DraftA 123 Chapter 6: Maintenance and troubleshooting ID Alarm Text Explanation Remedy 00290 to 00299 Power Supply Error Power on/off, charging and/or LED control may be out of function. Contact your distributor. 00300 to 00309 GPS Module Error The GPS module is out of function. The EXPLORER™ 300 cannot obtain a valid GPS position. Contact your distributor. 01000 to 01009 Temperature Too Low Low ambient temperature is causing the performance of the EXPLORER™ 300 to be degraded or halted. Move the EXPLORER™ 300 to a warmer location. High ambient temperature is causing the performance of the EXPLORER™ 300 to be degraded or halted. Move the EXPLORER™ 300 to a cooler location. 01100 to 01109 Temperature Too High For information on temperature limits, see General specifications on page 128. For information on temperature limits, see General specifications on page 128. 01200 to 01209 Battery Level Low The battery is running out of power. Recharge the battery or replace it with a new one. 01300 to 01309 No GPS Fix The GPS receiver has not yet achieved position fix. Make sure the view to the GPS satellites is not blocked. To help the EXPLORER™ 300 obtain GPS fix, it should be placed flat on a surface pointing straight upwards, with a clear view to as much of the sky as possible. Note that in some cases it may take up to 10 minutes to obtain GPS fix. TT 98-123571-DraftA 124 Chapter 6: Maintenance and troubleshooting ID 01400 to 01409 Alarm Text Satellite Signal Lost Explanation The EXPLORER™ 300 no longer receives a signal from the satellite. Remedy Make sure the EXPLORER™ 300 has a clear view to the satellite. Check that the antenna is pointed according to the position data. Adjust the position to the highest possible signal strength. 01500 to 01509 SIM Card Missing No SIM card is detected in the SIM slot. Insert SIM card. 01600 to 01609 SOS Calls Only The SIM card is not accepted by the network. Only emergency calls are allowed. Enter the PIN and wait for network approval. If the problem persists, contact your Airtime Provider. 01700 to 01709 Registration For Voice Failed The EXPLORER™ 300 has not yet been allowed to register for voice services (Circuit Switched). If the problem persists, contact your Airtime Provider. 01800 to 01809 Registration For Data Failed The EXPLORER™ 300 has not yet been allowed register for data services (Packet Switched). If the problem persists, contact your Airtime Provider. 01900 to 01909 Temperature Too Low For Charging The temperature is too low for the battery charger to operate. If charging is needed, move the EXPLORER™ 300 to a warmer location. The temperature must be above 0°C/+32°F for the battery charger to operate. 02000 to 02009 Satellite Signal Weak The signal from the satellite is weak. Check the line of sight to the satellite. Be aware that window glass may reduce the signal level. If the SIM card is already inserted, try removing and reinserting it. Check that the antenna is pointed according to the position data. Adjust the position to the highest possible signal strength. TT 98-123571-DraftA 125 Chapter 6: Maintenance and troubleshooting ID Alarm Text Explanation Remedy 02100 to 02109 Ciphering Off The network has turned ciphering off. Do not transmit data that requires ciphering. 02200 to 02209 Ethernet Connection Failed Ethernet data session could not be established. See the display call log for the cause of the error. Refer to Calls menu on page 38. If the problem persists, contact your distributor. 02400 to 02409 Invalid Battery The EXPLORER™ 300 is not able to detect the battery type. The EXPLORER™ 300 requires an original Thrane & Thrane battery. The reason may be one of the following: If you are already using an original Thrane & Thrane battery when you see this alarm, contact your distributor for support. • You are not using an original Thrane & Thrane battery • The battery is defective 02800 to 02809 Antenna Failure The EXPLORER™ 300 is not able to detect the state of the antenna relay. Do not use the terminal. Contact your distributor. 02900 to 02909 Bluetooth Device Database Full The list of paired Bluetooth devices is full. The EXPLORER™ 300 does not allow more than 2 paired devices. Unpair a paired device to make room for a new one. Network failed authentication The EXPLORER™ 300 does not accept the network as a valid BGAN network. 02400 to 02409 TT 98-123571-DraftA For information on how to unpair devices, see Unpairing devices on page 97. Restart the EXPLORER™ 300. If the problem persists, contact your distributor. 126 Chapter 6: Maintenance and troubleshooting Log files Note When contacting Thrane & Thrane for support, please include a diagnostic report. The diagnostic report contains information relevant for the service personnel during troubleshooting. To generate the diagnostic report, access the web interface and select Help Desk. Then click Generate report. Alarm log The alarm log holds information of all alarms issued by the EXPLORER™ 300. The log includes the time of the error, a short description, location of the error etc. This information can help troubleshooting errors in the EXPLORER™ 300. The Alarm log is not accessible from the user interface, but is included when you generate a diagnostic report. For information, see Help desk and diagnostic report on page 111. Call log The call log holds information of up to 100 calls and data sessions to/from the EXPLORER™ 300. The call log contains detailed information such as date, time, phone numbers, duration, Mb transferred etc., for each call or data session. Date and time is UTC time, received from the satellite. For information on how to view the call log in the display, see Calls menu on page 38. Note The call log in the display shows information on voice calls but not on data sessions. For information on how to view the call log in the web interface, see Viewing the lists of calls on page 78. TT 98-123571-DraftA 127 Appendix A Technical specifications In this appendix This appendix contains technical specifications for the EXPLORER™ 300 and information on Conformity. General specifications The EXPLORER™ 300 meets or exceeds current and proposed Inmarsat specifications for operation on the Inmarsat Broadband Global Area Network. Item Specification Type EXPLORER™ 300, BGAN Class 3 Terminal Max. data ratea Downlink 384 kbps (shared) Uplink 240 kbps (shared) Streaming IP 32, 64 kbps Physical dimensions 168 mm x 217 mm x 52 mm/ 6.6” x 8.5” x 2.0” Weight (including Battery) 1.4 kg/3.1 lbs Environmental conditions Operating temperature Powered by external DC Powered from battery -25°C to +55°C/-13°F to +131°F 0°C to +55°C/+32°F to +131°F Storage temperature Without battery With battery -40°C to +80°C/-40°F to +176°F -20°C to +60°C/-4°F to +140°F Relative humidity 95% non-condensing at +40°C/+104°F Water & Dust IP-54 (dust and spray proof in all directions) Max. wind-load 18 m/s or 59 ft/s (Operational) Robustness 0.5 m/1.64 ft drop on concrete (Operational, 95% survival) Supported web browsers (Other browsers may be supported as well, but only these have been tested.) Microsoft Internet Explorer 6.0 Mozilla Firefox 1.0 Apple Safari 2.0 a. Performance depends on a wide range of factors and actual usage. TT 98-123571-DraftA 128 Appendix A: Technical specifications Battery Specifications Item Specification Battery type Lithium ion, rechargeable Voltage 11.1 V Capacity 2.2 Ah Time between recharging Standby timea 36 hours Tx time, max 1 hour 20 min. @ 96kbps, 0°C to +55°C/+32°F to +131°F Rx time, max 3 hours 30 min. @ 64kbps, 0°C to +55°C/+32°F to +131°F Standard callb 3 hours, 0°C to +55°C/+32°F to +131°F Charge timea Less than 3 hours (when the EXPLORER™ 300 is switched off) Charge temperature 0°C to +45°C/+32°F to +113°F Ambient Min. charge cycles 300 Storage temperature 1 Month -20°C to +60°C/-4°F to +140°F Ambient 3 Months -20°C to +45°C/-4°F to +113°F Ambient 1 Year -20°C to +20°C/-4°F to +68°F Ambient a. Performance depends on a wide range of factors and actual usage. b. With either Bluetooth or Phone interface. TT 98-123571-DraftA 129 Appendix A: Technical specifications Power input Connector pin-out This drawing shows the pin-out for the DC Power connector. GND Specifications Item Specification DC input range +10 to +16 V DC Power consumptiona Standby mode 0.8 W (Typical) Transmit mode 14 W (Typical) During charging 38 W max. Connector type 2.5mm EIAJ RC-5320-IV a. Performance depends on a wide range of factors and actual usage. AC/DC adapter, Item Specification AC input range 100 to 240 V AC, 47 to 63 Hz DC output 15 V DC, 50 W SIM interface Specifications Item Specification Slot type Standard SIM card holder TT 98-123571-DraftA 130 Appendix A: Technical specifications Phone interface Connector pin-out The pin-out for the Phone connector is as follows: RJ-11 Connector Pin Function 1 234 Female (Receptacle) NC Tip Ring NC Specifications Item Specification Connector type RJ-11, female Impedance 180 Ω + 750 Ω/150nF Max. cable length 100 m/80 Ω Max. units connected One unit TT 98-123571-DraftA 131 Appendix A: Technical specifications LAN interface Connector pin-out The pin-out for the LAN connector is as follows: RJ-45 Connector Female (Receptacle) Pin Function Rx + Rx - Tx + NC NC Tx - NC NC Specifications Item Specification Connector type RJ-45, female, MDI-X (IEEE 802.3 10/100BaseT) Standard ISO/IEC 8877:1992 and IEEE 802.3 1998 Edition Max. data rate 10/100 Mbps Max. cable length 100 m/328 ft with Cat5 UTP TT 98-123571-DraftA 132 Appendix A: Technical specifications Bluetooth interface Specifications Item Specification Version 1.2 Standard Power Class 1. (reduced range: 25 m) The Class 1 interface also supports Class 2 and Class 3 peripherals if they support RSSI (Received Signal Strength Indicator). Antenna Integrated in transceiver unit Physical media Frequency-Hopping Spread Spectrum RF Max. data rate 721 kbps + 57.6 kbps Frequency 2400 to 2483.5 MHz Max. coverage outdoora 25 m/82 ft Max. number of devices connected 1 handset and/or one PC/PDA Profiles supported Cordless Telephony Profile (CTP) Service Discovery Application Serial Port Profiles (SPP): • Dial-up Networking (DUN) • Headset Profile (HSP) a. Performance depends on a wide range of factors and actual usage. TT 98-123571-DraftA 133 Appendix A: Technical specifications Built-in antenna Specifications Item Specification Type Directional patch array, manually adjustable Polarization RHCP Frequencies Inmarsat Transmit Receive Bearer bandwidth 1626.5 to 1660.5 MHz 1525.0 to 1559.0 MHz 200 kHz GPS 1575.42 MHz Bluetooth 2400.0 to 2483.5 MHz EIRP 10 dBW ±1 dB Power steps 0 to 6 dB in 1 dB steps TT 98-123571-DraftA 134 Appendix A: Technical specifications EXPLORER™ Bluetooth Handset charger interface Connector pin-out This drawing shows the connector for the EXPLORER™ Bluetooth Handset charging interface. Pin 2 Pin 1 The connector is placed at the back of the EXPLORER™ 300. Pin 1 is the pin closest to the coding projection on the plastic insert. Specifications Item Specification Connector type Proprietary Output 6.4 V/350 mA TT 98-123571-DraftA 135 Appendix A: Technical specifications Serial number label The following label is placed on the EXPLORER™ 300. “Xes” are replaced by the relevant numbers for the specific terminal. TT 98-123571-DraftA 136 Appendix A: Technical specifications Conformity CE (R&TTE) The EXPLORER™ 300 is CE certified (R&TTE directive) as stated in “Declaration of Conformity with R&TTE Directive”, enclosed in electronic copy on the next page. Use of Bluetooth: Thrane & Thrane have sent notification to all countries in the EU for use of the Bluetooth interface. Individual license may be required in some countries outside the EU and USA. For use in the EU, the following restrictions apply: • France: Outdoor use must be limited to 10 mW EIRP within the frequency band 2454 MHz to 2483.5 MHz. • Italy: Outdoor use outside own premises require general authorization. FCC This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: 1) This device may not cause harmful interference, and 2) this device must accept any interference received, including interference that may cause undesired operation. Part 15.21 Changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate the equipment. Note The manufacturer is not responsible for any radio or TV interference caused by unauthorized modifications to this equipment. Such modifications could void the user's authority to operate the equipment. GMPCS The EXPLORER™ 300 has obtained the GMPCS-MoU mark. TT 98-123571-DraftA 137 Appendix B AT commands In this appendix This appendix contains a list of AT Commands for the EXPLORER™ 300. Starting up an AT command session Set up your computer to use the Bluetooth interface. For further information, see Using a computer with Bluetooth on page 63. Connect your computer to the Bluetooth interface of the EXPLORER™ 300 and launch your terminal program. The following section contains a list of commands that can be used with the EXPLORER™ 300. For further information on the AT commands, refer to the following standards: • ITU V.250 Serial asynchronous automatic dialing and control • 3GPP TS 27.005 ver. 4.2.0, Use of Data Terminal Equipment - Data Circuit terminating Equipment (DTE-DCE) interface for Short Message Service (SMS) and Cell Broadcast Service (CBS) • 3GPP TS 27.007 ver. 4.6.0, AT command set for User Equipment (UE) 3GGP standards are found on www.3gpp.org ITU standards are found on www.itu.int TT 98-123571-DraftA 139 Appendix B: AT commands List of supported AT commands Command Function ATA Answer ATD Dial ATE Command echo ATH Hang up ATI Request identification information ATL Monitor speaker loudness ATM Monitor speaker mode ATN Automode control ATP Select pulse dialing (command) ATQ Result code suppression ATS Set register ATT Select tone dialing (command) ATV DCE response format ATX Result code selection and call progress monitoring control ATZ Reset to default configuration AT&C Circuit 109 (Received line signal detector) behavior AT&D Circuit 108 (Data terminal ready) behavior AT&F Set to factory defined configuration AT&V Display active and stored profile AT&W Store profile AT+CACM Accumulated call meter AT+CAEMLPP eMLPP priority registration and interrogation AT+CALM Alert sound mode AT+CAMM Accumulated call meter AT+CAOC Advice of charge TT 98-123571-DraftA 140 Appendix B: AT commands Command Function AT+CBC Battery charge AT+CBST Select bearer service type AT+CCFC Call forwarding number and conditions AT+CCLK Clock AT+CCUG Closed user group AT+CCWA Call waiting AT+CCWE Call meter maximum event AT+CDIP Called line identification presentation AT+CEER Extended error report AT+CFCS Fast call setup conditions AT+CFUN Set phone functionality AT+CGACT PDP context activate or deactivate AT+CGATT PS attach or detach AT+CGCLASS GPRS mobile station class AT+CGCMOD PDP context modify AT+CGDATA Enter data state AT+CGDCONT Define PDP context AT+CGDSCONT Define secondary PDP context AT+CGEQMIN 3G quality of service profile (minimum acceptable) AT+CGEQNEG 3G quality of service profile (negotiated) AT+CGEQREQ 3G quality of service profile (requested) AT+CGEREP Packet domain event reporting AT+CGMI Request manufacturer identification AT+CGMM Request model identification AT+CGMR Request revision identification AT+CGPADDR Show PDP address TT 98-123571-DraftA 141 Appendix B: AT commands Command Function AT+CGQMIN Quality of service profile (minimum acceptable) AT+CGQREQ Quality of service profile (requested) AT+CGREG GPRS network registration status AT+CGSMS Select service for MO SMS messages AT+CGSN Request product serial number identification AT+CGTFT Traffic flow template AT+CHLD Call related supplementary services AT+CHUP Hang-up call AT+CIMI Request International Mobile Subscriber Identity AT+CIND Indicator control AT+CLAC List all available AT commands AT+CLCC List current calls AT+CLCK Facility lock AT+CLIP Calling line identification presentation AT+CLIR Calling line identification restriction AT+CMAR Master reset AT+CMEC Mobile equipment control mode AT+CMEE Report mobile equipment error AT+CMER Mobile equipment event reporting AT+CMGC Send command AT+CMGD Delete message AT+CMGF Message format AT+CMGL List messages AT+CMGR Read messages AT+CMGS Send message AT+CMGW Write message to memory TT 98-123571-DraftA 142 Appendix B: AT commands Command Function AT+CMOD Call mode AT+CMSS Send message from storage AT+CNMI New message indication to TE AT+CNUM Subscriber number AT+COLP Connected line identification presentation AT+COPN Read operator names AT+COPS PLMN selection AT+CPAS Phone activity status AT+CPBF Find phone book entries AT+CPBR Read phone book entries AT+CPBS Select phone book memory storage AT+CPBW Write phone book entry AT+CPIN Enter PIN AT+CPLS Selection of preferred PLMN list AT+CPMS Preferred message storage AT+CPOL Preferred PLMN list AT+CPPS eMLPP subscriptions AT+CPUC Price per unit and currency table AT+CPWD Change password AT+CR Service reporting control AT+CRC Cellular result codes AT+CREG Network registration AT+CRSM Restricted SIM Access AT+CSCA Service center address AT+CSCS Select TE character set AT+CSDF Settings date format TT 98-123571-DraftA 143 Appendix B: AT commands Command Function AT+CSIL Silence command AT+CSMS Select message service AT+CSQ Signal quality AT+CSSN Supplementary service notifications AT+CSTA Select type of address AT+CSTF Settings time format AT+CSVM Set voice mail number AT+CUSD Unstructured supplementary service data AT+CAAP Automatic answer for eMLPP Service AT+FCLASS Select mode AT+GCAP Request complete capabilities list AT+GCI Country of Installation AT+GMI Request manufacturer identification AT+GMM Request model identification AT+GMR Request revision identification AT+GSN Request product serial number identification AT+ICF DTE DCE character framing AT+IFC DTE-DCE local flow control AT+ILRR DTE-DCE local rate reporting AT+IPR Fixed DTE rate AT+WS46 PCCA STD-101 [17] select wireless network AT_IBLTH Bluetooth management AT_IBNOTIFY Control the sending of unsolicited result codes AT_IBTIF Bluetooth configuration AT_IBTINQ Bluetooth inquiry management AT_IGPS GPS location information TT 98-123571-DraftA 144 Appendix B: AT commands Command Function AT_ILOG Retrieve log file from the EXPLORER™ 300 AT_IMETER Call metering AT_INIS Network interface status AT_IPOINT Antenna pointing AT_ISIG Signal quality indication AT_ITCSI Configure incoming voice quality AT_ITCSO Configure outgoing voice quality AT_ITEMP Temperature in the EXPLORER™ 300 TT 98-123571-DraftA 145 Glossary Glossary APN Access Point Name. The Access Point Name is used by the EXPLORER™ 300 user to establish the connection to the required destination network. BGAN Broadband Global Area Network. A satellite network based on geostationary satellites, delivering data rates of up to 492 kbps to virtually any part of the earth, with full UMTS (3G) compatibility. CE Conformitée Européenne. This term signifies that a CE certified product conforms to European health, environmental, and safety regulations. In short, it makes the product legal to be sold in the European Union. CID Context IDentifier DHCP Dynamic Host Configuration Protocol. A protocol for assigning dynamic IP addresses to devices on a network. With dynamic addressing, a device can have a different IP address every time it connects to the network. FCC Federal Communications Commission. An independent United States government agency, directly responsible to Congress. FCC certification is normally required to make a product legal to be sold in the United States. Geostationary Placed in a fixed position relative to a point on the surface of the earth. GMPCS Global Mobile Personal Communications by Satellite. GMPCS is a personal communication system providing transnational, regional or global coverage from satellites. TT 98-123571-DraftA 146 Glossary GMPCS-MoU A framework signed by Member States, GMPCS System Operators, Terminal Manufacturers and Service Providers. The GMPCS-MoU mark allows GMPCS subscribers to take terminals anywhere and use them in countries where they are licensed. GPRS General Packet Radio Service. A standard for wireless communications which runs at speeds up to 115 kbps, compared with current GSM (Global System for Mobile Communications) systems’ 9.6 kbps. GPS Global Positioning System. A system of satellites, computers, and receivers that is able to determine the latitude and longitude of a receiver on Earth by calculating the time difference for signals from different satellites to reach the receiver. IMEI International Mobile Equipment Identity. A unique number given to every single piece of mobile phone equipment. IMEI numbers are stored in a database containing all valid mobile phone equipment. IMSO International Maritime Satellite Organisation. An intergovernmental body established to ensure that Inmarsat continues to meet its public service obligations, including obligations relating to the GMDSS. kbps kilobits per second LAN Local Area Network. A system that links together electronic office equipment such as computers and word processors, and forms a network within an office or building. LaunchPad LaunchPad is a PC application used to control terminals in the BGAN system. LaunchPad is provided on the Inmarsat CD-ROM supplied with your EXPLORER™ 300. Use of the LaunchPad is described in the user guide on the CD-ROM. MAC Media Access Control address. A hardware address that uniquely identifies each node of a network. MDI-X Medium Dependent Interface. An MDI-X (for MDI crossover) is a version of MDI that enables connection between like devices. MDI ports connect to MDI-X ports via straight-through cabling. MDI-to-MDI and MDIX-to-MDIX connections use crossover cabling. TT 98-123571-DraftA 147 Glossary NC Not Connected Pairing Bluetooth Pairing happens when two Bluetooth enabled devices agree to communicate. The two devices exchange passkeys and join what is called a trusted pair. In a trusted pair, the two devices automatically accept communication with each other. Passkey A unique code or password used when pairing Bluetooth devices. PCB Printed Circuit Board PDA Personal Digital Assistant. A lightweight, hand-held, usually pen-based computer used as a personal organizer. PDP Packet Data Protocol. A network protocol used by external packet data networks that communicate with a GPRS network. PIN Personal Identification Number. A code number used to provide access to a system that has restricted access. PUK PIN Unblocking Key. An eight-digit code used to unblock a SIM card after three incorrect PINs have been entered. The PUK code is supplied with the SIM card. RSSI Received Signal Strength Indicator SAS Satellite Access Station. The gateway between the satellites and the worldwide networks such as Internet, telephone network, cellular network etc. SDU Service Data Unit. Also known as a data packet. SIM Subscriber Identity Module.The SIM provides secure storing of the key identifying a mobile phone service subscriber but also subscription information, preferences and storage of text messages. Streaming A technique for transferring data - such as audio or video clips - so that it is processed as a continuous stream. With a Streaming connection you are charged by the minute, like for a telephone connection. TT 98-123571-DraftA 148 Glossary TFT Traffic Flow Template. A packet filter list allowing the Core network and the EXPLORER™ 300 to classify packets received from the external network into the proper PDP context. VPN Virtual Private Network. A network that is constructed by using public wires to connect nodes. You can create networks using the Internet for transporting data, using security mechanisms so that only authorized users can access the network. TT 98-123571-DraftA 149 Index Index Numerics 2-wire interface connecting, 51 specifications, 131 accessories available, 115 administration settings, 103 advanced configuration Bluetooth, 93 LAN, 90 network settings, 99 alarms in display, 45, 122 list of active, 44, 102 antenna for Bluetooth, 133 pointing, 23 repointing, 39, 74 specifications, 134 APN setting for all interfaces, 99 setting for Bluetooth, 93 setting for LAN, 90 applications overview, 6 AT commands, 139 audio indicators, 40, 87 automatic power up, 41, 86 Azimuth, 21 backlight in display, 39, 86 battery charging, 113 guidelines for use, 113 inserting, 12 removing, 13 specifications, 129 BGAN coverage, 2 services, 4 system overview, 3 TT 98-123571-DraftA Bluetooth devices pairing, 50, 95 unpairing, 97 viewing list of paired, 97 Bluetooth handset charging interface, 66, 135 connecting, 52 making a call, 54 Bluetooth interface connecting a computer, 63 connecting a handset, 52 setting up, 93 setting voice quality, 93 specifications, 133 browser settings for web interface, 68 call log, 38, 85 calls holding, 58 local, 57 making or receiving, 54 missed, received, outgoing, 38, 78 redial, 56 view ongoing, 73 waiting indication, 57 CE compliance, 137 certification, 137 clearing logs, 105 clearing usage counter, 105 common network settings, 99 compliance, 137 configuration Bluetooth, 93 exporting to file, 104 import from file, 105 LAN, 90 conformity, 137 connectors Bluetooth handset charging, 135 LAN, 132 overview, 15 Phone, 131 Power, 130 contact information, 112 150 Index contrast in display, 39, 86 coverage Inmarsat BGAN system, 2 dashboard, 72 data advanced configuration, 99 Profiles, 106 Traffic Flow Templates, 109 data sessions view ongoing, 73 delivery items included, 11 DHCP enable or disable for LAN, 90 display backlight, 39, 86 contrast, 39, 86 menu drawing, 31 navigating, 34 overview of menus, 30 short-cuts, 34 symbols, 33 disposal, 114 distributors, 112 Elevation, 21 Ethernet interface connecting, 61 setting up, 90 specifications, 132 EXPLORER™ 300 type number, ii export configuration, 104 FCC compliance, 137 features, 5 general specifications, 128 GMPCS compliance, 137 TT 98-123571-DraftA GPS antenna, 9 frequency, 134 obtaining GPS fix, 22 position, 42 troubleshooting, 118 view status, 42 hardware view version, 72, 100 Header compression enable or disable for Bluetooth, 93 enable or disable for LAN, 90 help desk number, 44, 111 changing with web interface, 111 IMEI number, 43, 72, 100 import configuration, 105 Inbox for SMS messages replying, forwarding or deleting, 82 indicators function, 8 interfaces turning on or off, 40, 49 interfaces and services combinations, 10 internal calls, 57 IP address, 43, 72, 100 items included in delivery, 11 LAN interface connecting, 61 setting up, 90 specifications, 132 LaunchPad, 47 LEDs function, 8 light and sound disabling, 40, 87 light indicators function, 8 local phone call, 57 151 Index logs clearing, 105 MAC address, 43, 72, 100 matrix of services and interfaces, 10 messages configuring outgoing, 83 deleting in display, 36 forwarding, 82 opening in display, 36 opening in web interface, 82 receiving in display, 45 receiving in web interface, 81 replying, 82 sending, 81 view list in display, 36 mobile subscriber numbers viewing, 43, 72, 100 navigation display and keypad, 34 web interface, 70 number of EXPLORER™ 300 terminal, ii off-line working with EXPLORER™ 300, 19 options available, 115 Outbox for SMS messages resending or deleting messages, 80 paired Bluetooth devices view list, 97 pairing Bluetooth devices, 50, 95 phone local call, 57 making calls, 54 phone book, 75 add number, 76 delete all entries, 76 delete entry, 76 modify entry, 76 Phone interface connecting, 51 specifications, 131 PIN administration PIN, 103 entering in display, 20 entering in web interface, 71 entering with a phone, 53 pointing, 23 help, 21 position data, 21 repoint the antenna, 39 sound on/off, 40, 87 pole mount, 25, 115 POTS interface connecting, 51 specifications, 131 power, 17 automatic, 41, 86 connecting, 15 specifications, 130 power up mode, 41, 86 Profiles for data transmission, 106 selecting for Bluetooth, 93 selecting for LAN, 90 properties view, 43, 72, 100 Proxy server disabling, 68 PUK code, 20, 53, 71 Quick dial, 54 redial, 56 restoring settings, 41 safety summary, iii TT 98-123571-DraftA 152 Index semi-fixed installation, 25 sent messages resending, forwarding or deleting, 80 viewing status, 80 serial number, 43, 72, 100 services supported by BGAN, 4 services and interfaces combinations, 10 settings restore, 41 Short dial, 54 SIM card inserting, 12 removing, 14 specifications, 130 SMS in display opening or deleting, 36 receiving, 45 view list, 36 SMS in web interface forwarding, 82 opening, 82 receiving, 81 replying to, 82 sending, 81 SMS service number, 72, 84, 100 software uploading, 101 view version, 72, 100 sound alarm, 40, 87 message, 40, 87 when pointing, 40, 87 sound and light disabling, 40, 87 specifications antenna, 134 Bluetooth handset charging interface, 135 Bluetooth interface, 133 Ethernet interface, 132 general, 128 LAN interface, 132 Phone interface, 131 Power, 130 SIM card, 130 Standard data, 60 start-up options, 18 TT 98-123571-DraftA status methods for signaling, 122 viewing, 46, 72 stealth mode activating, 34 enabling, 40, 87 Streaming data, 60 activating, 37, 60 defining Profiles for, 106 support contact information, 112 telephone interface connecting, 51 specifications, 131 total usage viewing, 73, 77 Traffic Flow Templates, 109 troubleshooting guide, 116 type number of EXPLORER™ 300 terminal, ii typography used in this manual, v unpairing Bluetooth devices, 97 uploading software, 101 usage counter, 73, 77 clearing, 105 version hardware, 43, 72, 100 software, 43, 72, 100 voice mail number viewing, 43, 84 web interface accessing, 67 browser settings, 68 definition, 67 navigating, 70 153
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