Tunstall Healthcare 63004A Amie Radio Pendant User Manual D3607105A HealthWatchLL4000 P65

Tunstall Healthcare (UK) Limited Amie Radio Pendant D3607105A HealthWatchLL4000 P65

Contents

User Manual

Health Watch 9000
User Guide
Part Number D3607105A
Health Watch Inc,
777 Yamato Road, Suite 350, Boca Raton, FL33431. Tel. 1-800-226-8100
www.health-watch.com
Contents
Setting up 1
Place HW 9000 1
Connect HW 9000 2
Test HW 9000 3
Using HW 9000 4
Requesting help 4
Answering a call 5
Making a call 6
Adjusting the volume 7
The Away feature 8
Using medication reminders 9
Using radio pendants 10
Reliability 11
Configuring HW 9000 12
Speed Dial Keys 12
Voice Announcements 14
Problems and Answers 16
Copyright © 2002
All rights reserved. Neither the paper-based guide, nor the electronic version of the same, nor any portion of the text and/or images,
may be copied, distributed, broadcast, or transmitted in any form or using any means howsoever, without the express written permis-
sion, with the one exception described below. Under no circumstances may the paper-based or electronic guide be edited, amended or
adapted, or used for any purpose other than as an aid to using HW 9000.
Reproducing manuals for visually-impaired users
This manual can be copied and enlarged to help visually-impaired users. Such copies may only be given to owners and users of HW 9000,
and this is the only purpose for which anyone may reproduce this manual. You may enlarge this manual using a photocopier.
Trade Marks
TUNSTALL, AMIE, are trademarks of Tunstall Telecom Ltd
HW 9000 User Guide 1
Setting up
Three simple steps
1. Place HW 9000 in a suitable position
2. Connect HW 9000 to your telephone line and a power outlet
3. Test HW 9000 by pressing the radio pendant to raise an alarm
Although HW 9000 is a rather clever piece of equipment, it is quite robust, and you can treat
it just like any other telephone. However, this means that you should not:
•
Place your HW 9000 next to something that makes a lot of noise, such as next to
a television, radio or washing machine.
•Put it right next to your oven, or close to any other heat source.
•Set HW 9000 in a place where it will get damp, such as a bathroom, or near house
plants that are sprayed at any time.
•Place it very close to any large metal objects, such as microwave ovens, as large
pieces of metal stop the signals from the radio pendant reaching HW 9000.
•Put HW 9000 on top of something soft, such as a thick towel, as this can stop
sound reaching the microphone.
Place HW 9000
Place HW 9000 on a flat surface, or have it
mounted on a wall. Put it somewhere you can
easily reach. It should also be close to a
telephone jack and a power outlet.
Attaching to a wall. If you decide to
attach your HW 9000 to a wall then you
will find slots to grip the screws on the
back of HW 9000. There is a separate
paper template included in the packaging
that will show you where to drill the holes
for the screws.
Note: As most users do not mount HW 9000 on
the wall the screws needed for mounting are
not provided.
2HW 9000 User Guide
2.
You can then connect your ordinary telephone to HW 9000. If you do not
connect your other telephones through HW 9000, but use a telephone
adaptor instead, then HW 9000 may have difficulty making alarm calls if
another telephone is being used for a call.
3. Next, connect the lead from the AC adapter to the back of your HW
9000, and then plug the AC adapter into a power outlet.
Connect HW 9000
1. First, connect your HW 9000 to a telephone jack in your home using the
cable that came in the box with HW 9000. Do not connect HW 9000 to the
telephone jack via a telephone adaptor.
HW 9000 User Guide 3
4. When you connect your HW 9000 to
the power the largest button on the
top of your HW 9000 should light up.
Test HW 9000
Once you have connected your HW 9000 you can test it. Press the button on
the Amie pendant or Fall Detector that came with your HW 9000, and wait a
few seconds. HW 9000 will call your response center. When your call is answered
tell the operator that you are testing your new HW 9000—the operator will be
pleased to hear from you.
Problems?
In the unlikely event that something does not work as you expect then consult
the Problems and Answers section towards the back of this guide.
4HW 9000 User Guide
Using HW 9000
Requesting help
If you need help simply press the button
on your Amie pendant (or Fall Detector).
This sends a signal to HW 9000 which
tells it to call your response center.
Alternatively, if you can easily reach your
HW 9000 you can press the large alarm
button.
(Your home can also be fitted with
extra buttons and pull cords that raise
an alarm. The person who installs these
in your home will show you where they
are and how they work).
Cancelling
If you accidentally raise an alarm call (i.e.
you unintentionally press one of the alarm
buttons on your HW 9000 or radio
pendant) you can cancel the alarm call by
waiting five seconds and then pressing
your HW 9000’s Cancel key. However, once
the call reaches a response center pressing
the Cancel key will have no effect. This is a
safety feature. When the operator answers your call simply explain that it was an
error—the operator will be pleased to hear from you.
HW 9000 User Guide 5
Answering a call
When the phone rings you can answer it in any of the four following ways:
1. Pick up the handset of the telephone
attached to HW 9000.
2.
Press the Speaker user key on the top of
your HW 9000. This is the user key with
Speaker displayed beside it.
3.
Press the button on your Amie pen-
dant (or Fall Detector). This method
of answering a call can be turned off
by an installer or your response center,
and so you need to check that it has
been set to work on your HW 9000. If
you answer a call using your radio
pendant you will only be able to carry
on a hands-free conversation if you are
close enough to hear and speak to
your HW 9000. You can end the call
by pressing the button on your radio
pendant again.
4. Press the Cancel key on your HW
9000. Press the Cancel key again
to end the call.
6HW 9000 User Guide
Making a call
You can make a call in the three following ways:
1. Press any of the Speed Dial keys
on the top of your HW 9000.
These will automatically call the
friend or contact whose name is
displayed beside the key.
2. Press the Speaker key, and then lift the flap and enter the telephone
number to call.
3. If you have a telephone plugged into your HW 9000 you can use it
to make and take calls as normal. Simply lift the receiver and dial
the number.
HW 9000 User Guide 7
Adjusting the volume
On the top of HW 9000 there are two keys—one increases the volume and
the other decreases it. These keys adjust the volume of the ringing you hear
when someone calls you. If you need HW 9000 to ring louder when someone
calls then press the Up key and you will hear HW 9000 ring once for each
time you press.
You can also use these keys to adjust the volume of the caller’s speech.
If you cannot clearly hear someone who has called you then press the Up key
to increase the volume of their speech.
Up Down
In short, if you are in the middle of a telephone conversation these volume
keys can be used to make the caller’s speech louder or quieter. Otherwise,
these keys adjust the volume of the ringing you hear when someone calls.
These changes are not temporary. If you increase the volume during a
call then you will find that your HW 9000 remains at this volume for the
following calls.
8HW 9000 User Guide
The Away feature
What is the Away feature?
Your HW 9000 can be set up to detect when you are inactive, or to discover and
report a range of other incidents to your response center. For example, if you
are feeling ill you might not get up in the morning. If your HW 9000 has been
configured to detect inactivity it will eventually call your response center to let
the staff know that you have not been active.
To do this reliably it needs to know whether you are in your home or
away from your home. Otherwise, your HW 9000 might think that you are
inactive every time you go away to visit a friend or relative.
Going Away
To tell your HW 9000 that you
are going to be away press the
Away key. You will hear the word
Away spoken, and the Away key
will light up.
Returning home
To tell your HW 9000 that you have
arrived home press the Away key
again. You will hear the word
Home spoken, and the Away key
will turn its light off.
Returning home and raising an alarm
If you return home and raise an alarm by
pressing a button then your HW 9000 will
make an alarm call even if Away is turned
on. After making the call it will
automatically switch the Away feature
off—it will return to its Home status.
HW 9000 User Guide 9
Using medication reminders
Your HW 9000 can be configured so that
it can store recorded reminder
messages.*
If your unit is set up to provide
medication reminders one of the user
keys will be labelled ‘Message’. When a
timed message is due the HW 9000 will
sound a distinctive chime, the message
key will flash, and you should press the message key. The message will then
be replayed. You can hear the message again by pressing the message key a
second time.
If you are using medication reminders and you are away from home, you
can press the ‘Away’ key before you leave to prevent messages being
announced.
When you return, then press the Away key again to return the unit to its
home status.
*A separate instruction card is included with the unit describing how to record medication reminder messages.
10 HW 9000 User Guide
Using radio pendants
Radio pendants use radio waves to send out signals to your HW 9000. If you
press the button on a pendant this will send a signal to your HW 9000
telling it to raise an alarm.
HW 9000 can work with a variety of different radio pendants. HW 9000
can even accept signals from several radio pendants at once, although most
HW 9000s are sold with just one pendant, such as an Amie pendant.
•Keep your radio pendant with you at all times.
•Keep it by your bedside at night.
•Do not put your radio pendant into water.
•Clean only by wiping with a soft, slightly damp cloth.
Amie
Amie radio pendants are light and waterproof. These pendants have small
but powerful batteries which mean that, with normal use, they will last up
to three years. They will normally work up to 80 feet away from your HW
9000.
When you press the alarm button on an Amie pendant the small red light
will light up for about three seconds after each button press. However, if
the battery is low this light will flash on and off when you press the alarm
button. If this happens you should contact your supplier or response center
and they will arrange for a replacement Amie. If you raise an alarm call to a
HealthWatch response center using an Amie pendant with a low battery the
operator is automatically informed about the low battery in your pendant.
Amie
HW 9000 User Guide 11
Reliability
What if I accidentally unplug HW 9000 from the power outlet? HW 9000
will alert you to the problem by announcing that there is no power, although
this feature can be turned off if you live in a region when power outs in the
middle of the night are common. After a period of time without power HW
9000 will also telephone the response center and automatically let the
response center know that it is without power.
What if I break my radio
pendant
?
The radio pendants are quite tough and
difficult to break, although it is possible to break a radio pendant given
enough force. It is also possible that the battery will run down after three
years. If your pendant does not signal the unit after 3 days the HW 9000 will
signal the response center.
Periodic calls
How does my response center know if my HW 9000 is not working
properly? Your HW 9000 is set to make daily test calls to the response
center. This is a call that is not heard by you, nor is it answered by an operator.
Your HW 9000 will simply communicate directly with the response center
computers to let them know that it is working correctly. If the response
center computers do not receive this regular call then they will alert one of
the call operators. The response center staff will then investigate the problem.
What if I accidentally disconnect the telephone line?
If the telephone line is
disconnected then HW 9000 will warn you by making announcements.
Nevertheless, some faults on telephone lines cannot always be directly
detected. This is why HW 9000 is set to make daily test calls to the response
center.
12 HW 9000 User Guide
Configuring HW 9000
Your HW 9000 can be configured to do many different tasks. This
configuration is usually undertaken by an installer or member of staff from
your response center. However, there are some settings you can alter yourself.
Speed Dial Keys
Entering Speed Dials
To edit the name and number attached to the Speed Dial user key you
should follow these steps.
1. Press and hold down the Speed Dial key you wish to edit.
2. Press key
5
under the flap. The
name and number attached to the
Speed Dial key will be displayed. You
can now release the Speed Dial user
key.
HW 9000 User Guide 13
3. Edit the name and number using the
numbers under the flap. The
C
key
under the flap will delete a number
or letter during editing. You can switch
between editing the name and editing
the number by pressing the
B
key.
Each number key under the flap has
several letters next to it. When editing
a name, keep pressing the key with the letter you want until the
letter is displayed.
Key Summary
B
Switch between editing the name and
editing the number.
C
Delete a letter or number during editing.
D
Save the changes you have made.
A
Abort—do not save changes.
4. Once you have finished editing press
the
D
key under the flap. This will
save your changes. Alternatively, you
can press the
A
key if you do not
want to save your changes.
5. You can then test the Speed Dial key by pressing it and it will show
the number you have entered.
14 HW 9000 User Guide
Voice Announcements
If one of your keys is displayed as Record then you will be able to record
some of the announcements your HW 9000 uses. In particular, you can record
announcements for each of the Speed Dial user keys.
Speed Dial announcements
You can record up to five seconds of speech for each Speed Dial key. Normally,
you should record the name of the person. If you record the name Julie, HW
9000 will announce Calling Julie when the Speed Dial is pressed. To record
an announcement for a Speed Dial user key you should do the following.
1. Hold the Speed Dial key down and then press and hold the Record
user key. Your HW 9000 will beep to indicate that recording has
started, and the volume key will
flash during recording.
2. Record a brief message, such as the
name of the person who is called
by the Speed Dial key, and then
release the Speed Dial user key
when you have finished. Your HW
9000 will then beep to indicate that
recording has ended.
3. To test the announcement press the Speed Dial key to make a call,
listen to the recording, and then cancel the call using the Cancel
button before the call is made.
Removing a Speed Dial and announcement. If you hold down a Speed
Dial user key and then press the Cancel key this will delete the name, number
and voice announcement attached to the key.
HW 9000 User Guide 15
16 HW 9000 User Guide
Problems and Answers
Most problems can be overcome with a few simple checks. If these checks
do not overcome the problem then contact your response center.
The alarm button on top of my HW 9000 does not light up when the power is
turned on
1. Check that the transformer is plugged into the power outlet.
2. Check that the wall outlet is turned on. Do other electrical appliances
work when plugged into the same outlet?
3. Check that the lead from the transformer is properly plugged into
your HW 9000.
The alarm button on top of my HW 9000 continues to flash rapidly
If this rapid flashing continues for a long period (i.e. several minutes) this
indicates that there is a fault with your HW 9000. If this is the case then you
need to contact your supplier and explain the problem.
When I press the button on my Fall Detector or Amie pendant my HW 9000
does not make an alarm call
1. Stand next to your HW 9000 with your radio pendant and try to
raise an alarm. If your radio pendant works when it is close to your
HW 9000, but not when it is further away, then see the section
earlier in this guide on radio pendants.
2. If pressing the button on your Fall Detector or Amie pendant does
not make your HW 9000 raise a call even when you are standing
next to it, then try raising a call by pressing the large alarm button
on the top of your HW 9000. If this does not work then the problem
is with your HW 9000, not your radio pendant (see the section
below). If your HW 9000 raises a call when you press the large
alarm button on the top of it, but does not raise a call when you use
your Amie pendant, then you need to contact your supplier and
explain the problem.
HW 9000 User Guide 17
When I press the large alarm button on top of HW 9000 it does not raise an
alarm
1. Is HW 9000 plugged into the electrical power? Is the large red alarm
button lit up as it should be? If it is not then see the section above
on this topic.
2. Is your HW 9000 properly connected to the telephone line? Check
the connections between your HW 9000 and the telephone jack.
3. Is there a fault with the telephone jack? Try raising an alarm with
your HW 9000 plugged into a different telephone jack if one is
available.
4. If your HW 9000 is properly connected, is the telephone line faulty?
Pick up the handset of the telephone plugged into HW 9000 and
listen for a dial tone. If you cannot hear one there may be a fault on
the line.
5. Is the fault on the line inside your home or outside? Try disconnecting
all other telephones connected to the line and try raising an alarm
again.
Since connecting HW 9000 I cannot receive telephone calls
Disconnect all telephones with the exception of your HW 9000. Then ask
someone to call you. Your HW 9000 unit should ring and you will be able to
answer the call by pressing the yellow Cancel button on your HW 9000.
If your HW 9000 rings when it is the only telephone connected to the
telephone line then this may be because one of your other telephones is
faulty. Alternatively, this may be because you have been connecting too many
telephones to your telephone line.
You should not connect more than four telephone devices to any one
telephone line. HW 9000 counts as one telephone. If you do, then your
telephones may not ring when someone calls. This maximum of four
telephone devices includes fax machines, computer modems and answering
machines.
18 HW 9000 User Guide
HW 9000 User Guide 19
This equipment complies with Part 68 of the FCC rules and
the requirements adopted by the ACTA. On the base of this
equipment is a label that contains, among other information,
a product identifier in the format US:AAAEQ##TXXXX. If
requested, this number must be provided to the telephone
company.
Universal Service order Code (USOC): RJ11C
A plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with the applicable
FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with
this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions
for details.
Ringer Equivalence Number (REN): 0.4
The REN is used to determine the number of devices that may
be connected to a telephone line. Excessive RENs on a
telephone line may result in the devices not ringing in response
to an incoming call. In most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of the number of
devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company. For products
approved after July 23, 2001, the REN for this product is part
of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the
REN without a decimal point (e.g., 04 is a REN of 0.4). For
earlier products, the REN is separately shown on the label.
If this equipment (HW 9000) causes harm to the telephone
network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. But
if advance notice isn't practical, the telephone company will
notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities,
equipment, operations or procedures that could affect the
operation of the equipment. If this happens the telephone
company will provide advance notice in order for you to make
necessary modifications to maintain uninterrupted service.
This equipment (HW 9000) contains no user servicable parts.
If trouble is experienced with this equipment (HW 9000), for
repair or warranty information, please contact HealthWatch
Inc. Tel 1-800-226-8100. If the equipment is causing harm to
the telephone network, the telephone company may request
that you disconnect the equipment until the problem is
resolved.
Connection to party line service is subject to state tariffs.
Contact the state public utility commission, public service
commission or corporation commission for information.
If your home has specially wired alarm equipment connected
to the telephone line, ensure the installation of this equipment
(HW 9000) does not disable your alarm equipment. If you have
questions about what will disable alarm equipment, consult
your telephone company or a qualified installer.
When programming emergency numbers and (or)
making test calls to emergency numbers:
1Remain on the line and briefly
explain to the dispatcher the reason
for the call.
2Perform such activities in the off-
peak hours, such as early morning
or late evenings.
Alarm dialing equipment must be able to seize the telephone
line and place a call in an emergency situation. It must be able
to do this even if other equipment (telephone, answering
system, computer modem, etc.) already has the telephone line
in use. To do so, alarm dialing equipment must be connected
to a properly installed RJ31X jack that is electrically in series
with and ahead of all other equipment attached to the same
telephone line. Proper installation is depicted in the figure
below. If you have any questions concerning these instructions,
you should consult your telephone company or a qualified
installer about installing the RJ31X jack and alarm dialing
equipment for you.
Federal Communications Commission (FCC) notices
20 HW 9000 User Guide
Federal Communications Commission (FCC) notices
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
•Reorient or relocate the receiving
antenna.
•Increase the separation between the
equipment and receiver.
•Connect the equipment into an outlet
on a circuit different from that to which
the receiver is connected.
•Consult the dealer or an experienced
radio/TV technician for help.
Amie Radio Trigger (Part Number 63004/01)
FCC ID: G2X-63004
This Device complies with Part 15 of the FCC Rules.
Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and
(2) This device must accept any interfence received, including interference that may cause undesired operation.
Warning
Changes or modifications to this unit not expressly approved by the party responsible for compliance could void the user’s
authority to operate the equipment.
Industry Canada Warnings
Notice
The Industry Canada Label identifies certi-
fied equipment. This certification means
that the equipment meets Telecommunica-
tions network protective, operational and
safety requirements as prescribed in the ap-
propriate Terminal Equipment Technical
Requirements document(s). The Depart-
ment does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users
should ensure that it is permissible to be
connected to the facilities of the local Tel-
ecommunications company. The equipment
must also be installed using an acceptable
method of connection. The customer should
be aware that compliance with the above
conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be
coordinated by a representative designated
by the supplier. Any repairs or alterations
made by the user of this equipment, or
equipment malfunctions, may give the Tel-
ecommunications company cause to request
the user to disconnect the equipment.
Users should ensure for their own
protection that the electrical ground
connections of the power utility, telephone
lines and internal metallic water pipe
system, if present, are connected together.
This precaution may be particularly
important in rural areas. Caution: Users
should not attempt to make such
connections themselves, but should contact
the appropriate electric inspection authority,
or electrician, as appropriate.
Notice
The Ring Equivalent Number (REN) assigned
to each terminal device provides an indica-
tion of the maximum number of terminals
allowed to be connected to a telephone in-
terface. The termination of an interface may
consist of any combination of devices sub-
ject only to the requirement that the sum
of the Ringer Equivalence Number of all the
devices does not exceed 5.
Speaker
Microphone
Alarm button
Cancel button
User Keys
Volume keys
Flap and number keys
Interactive display
Requesting help
•Press the alarm button on your radio pendant.
•Press the alarm button on your HW 9000.
•Use any of the pull cords if fitted.
Answering a call
•Press the Speaker user key.
•Press the alarm button on your radio pendant.
•Press the Cancel button on your HW 9000.
Making a call
•Press a Speed Dial user key.
•Press the Speaker user key, lift the flap and enter the telephone number.

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