Tunstall Healthcare 64004A GEM Radio Trigger User Manual D3607104 USLifeline4000 P65

Tunstall Healthcare (UK) Limited GEM Radio Trigger D3607104 USLifeline4000 P65

User manual

Telecom 4000

User Guide

All the reassurance you need

Part Number D3607104A

Tunstall Canada Inc, 7540 Bath Road, Mississauga, Ontario, L4T 1L2, Canada.

Tel. 905-677-1144 • Fax. 905-677-1121 • http://www.tunstallcanada.com/

Tel. 1-800-892-2205

Contents

Setting up 1

Place Telecom 4000 1

Connect Telecom 4000 2

Test Telecom 4000 3

Using Telecom 4000 4

Requesting help 4

Answering a call 5

Making a call 6

Adjusting the volume 7

The Away feature 8

The Intruder Alarm 9

Using Away and Intruder together 11

Using medication reminders 12

Using radio pendants 13

How close do I have to be to use my radio pendant? 14

Amie 15

Fall Detector 16

Telecom 4000 in detail 19

Understanding alarm calls 22

Reliability 23

Configuring Telecom 25

Fast Dial Keys 25

Voice Announcements 27

Problems and Answers 29

may be copied, distributed, broadcast, or transmitted in any form or using any means howsoever, without the express written permis-

sion of Tunstall Group Ltd., with the one exception described below. Under no circumstances may the paper-based or electronic guide

be edited, amended or adapted, or used for any purpose other than as an aid to using Telecom 4000.

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Trade Marks

TM TUNSTALL, AMIE, PNC3 VISION, PNC4 VISION, and TELECOM 4000 are trademarks of the Tunstall Group Limited.

Setting up

Three simple steps

1. Place Telecom™ in a suitable position

2. Connect Telecom to your telephone line and a power receptacle

3. Test Telecom by pressing the radio pendant to raise an alarm

Although Telecom is a rather clever piece of equipment, it is quite robust, and you can

treat it just like any other telephone. However, this means that you should not:

•Place your Telecom next to something that makes a lot of noise, such as

next to a television, radio or washing machine.

•Put it right next to your stove, or close to any other heat source.

•Set Telecom in a place where it will get damp, such as a bathroom, or

near house plants that are sprayed at any time.

•

Place it very close to any large metal objects, such as microwave ovens, as

large pieces of metal stop the signals from the radio pendant reaching Telecom.

•Put Telecom on top of something soft, such as a thick towel, as this can

stop sound reaching the microphone.

Place Telecom 4000

Place Telecom on a flat surface, or have it

mounted on a wall. Put it somewhere you

can easily reach. It should also be close to

a telephone jack and a power receptacle.

Attaching to a wall. If you decide to

attach your Telecom to a wall then you

will find slots to grip the screws on the

back of Telecom. There is a separate paper

template included in the packaging that

will show you where to drill the holes for

the screws.

Note: As most users do not mount Telecom

4000 on the wall the screws needed for

mounting are not provided.

2. You can then connect your ordinary telephone to Telecom. If you do

not connect your other telephones through Telecom, but use a

telephone adaptor instead, then Telecom may have difficulty making

alarm calls if another telephone is being used for a call.

3. Next, connect the lead from the AC adapter to the back of your

Telecom, and then plug the AC adapter into a power receptacle.

Connect Telecom 4000

1. First, connect your Telecom to a telephone jack in your home using

the cable that came in the box with Telecom. Do not connect Telecom

to the telephone jack via a telephone adaptor.

4. When you connect your Telecom to

the power the largest button on the

top of your Telecom should light up.

Test Telecom 4000

Once you have connected your Telecom you can test it. Press the button on

the Fall Detector or Amie pendant that came with your Telecom, and wait a

few seconds. Telecom will call your response center. When your call is

answered tell the operator that you are testing your new Telecom—the

operator will be pleased to hear from you.

Problems?

In the unlikely event that something does not work as you expect then consult

the Problems and Answers section towards the back of this guide.

Using Telecom 4000

Requesting help

If you need help simply press the button

on your Fall Detector or radio pendant.

This sends a signal to Telecom which tells

it to call your response center.

Alternatively, if you can easily reach your

Telecom you can press the large alarm

button.

Your home can also be fitted with

extra buttons and pull cords that raise

an alarm. The person who installs these

in your home will show you where they

are and how they work.

Cancelling

If you accidentally raise an alarm call (i.e.

you unintentionally press one of the

alarm buttons on your Telecom or radio

pendant) you can cancel the alarm call

by waiting five seconds and then pressing

your Telecom’s Cancel key. However,

once the call reaches a response center

pressing

the Cancel key will have no

effect. This is a safety feature. When the operator answers your call simply

explain that it was an error—the operator will be pleased to hear from you.

Answering a call

When the phone rings you can answer it in any of the four following ways:

1. Pick up the handset of the

telephone attached to Telecom.

2. Press the Speaker user key on the

top of your Telecom. This is the user

key with Speaker displayed beside it.

3. Press the button on your Amie pen-

dant or Fall Detector. This method

of answering a call can be turned

off by an installer or your response

center, and so you need to check

that it has been set to work on your

Telecom. If you answer a call using

your radio pendant you will only be

able to carry on a hands-free con-

versation if you are close enough to

hear and speak to your Telecom. You

can end the call by pressing the but-

ton on your radio pendant again.

4. Press the Cancel key on your

Telecom. Press the Cancel key again

to end the call.

Making a call

You can make a call in the three following ways:

1. Press any of the Fast Dial keys on

the top of your Telecom. These will

automatically call the friend or

contact whose name is displayed

beside the key.

2. Press the Speaker key, and then lift the flap and enter the telephone

number to call.

3. If you have a telephone plugged into your Telecom you can use it to

make and take calls as normal. Simply lift the receiver and dial the

number.

Adjusting the volume

On the top of Telecom there are two keys—one increases the volume and

the other decreases it. These keys adjust the volume of the ringing you hear

when someone calls you. If you need Telecom to ring louder when someone

calls then press the Up key and you will hear Telecom ring once for each time

you press.

You can also use these keys to adjust the volume of the caller’s speech.

If you cannot clearly hear someone who has called you then press the Up key

to increase the volume of their speech.

Up Down

In short, if you are in the middle of a telephone conversation these volume

keys can be used to make the caller’s speech louder or quieter. Otherwise,

these keys adjust the volume of the ringing you hear when someone calls.

These changes are not temporary. If you increase the volume during a

call then you will find that your Telecom 4000 remains at this volume for the

following calls.

The Silence key

If you press the Silence key (if your Telecom has one) then the person on the

other end of the telephone line will not be able to hear you, and you will not

be able to hear them. Press the key again speak to the caller.

The Away feature

What is the Away feature?

Your Telecom can be set up to detect high and low temperatures, when you are

inactive, or to discover and report a range of other incidents to your response

center. For example, if you are feeling ill you might not get up in the morning.

If your Telecom has been configured to detect inactivity it will eventually call

your response center to let the staff know that you have not been active.

To do this reliably it needs to know whether you are in your home or

away from your home. Otherwise, your Telecom might think that you are

inactive every time you go away to visit a friend or relative.

Going Away

To tell your Telecom that you are

going to be away press the Away

key. You will hear the word Away

spoken, and the Away key will

light up.

Returning home

To tell your Telecom that you have

arrived home press the Away key

again. You will hear the word

Home spoken, and the Away key

will turn its light off.

Returning home and raising an alarm

If you return home and raise an alarm by

pressing a button or pulling an alarm cord

(if one is fitted in your home) then your

Telecom will make an alarm call even if

Away is turned on. After making the call it

will automatically switch the Away feature

off—it will return to its Home status.

The Intruder Alarm

Your Telecom can be set up to act as an intruder or burglar alarm. This

feature is designed to protect your home when you are on holiday, or away

visiting friends. It can also be used at night when you are sleeping.

Your Telecom can use movement sensors and pressure mats to detect

intruders. It can also be connected to a conventional burglar alarm if you

wish. The advantage of Telecom over most burglar alarms is that Telecom

will call a response center to summon help, whereas many burglar alarms

just make a loud noise.

Turning the intruder alarm on

If your Telecom is set up to work as

an intruder alarm one of the user

keys will be labelled Intruder. If an

intruder is detected your Telecom will

automatically call your response

center and report the intruder.

However, you have to turn this feature

on and off as you need it, otherwise

your Telecom might think there is an

intruder in your kitchen every time you

make a cup of coffee.

To turn your intruder alarm on press the Intruder key. You will hear the

word Intruder spoken, and the Intruder key will light up.

Exit time. If you are setting your intruder alarm before you go away on

holiday, or even to the shops, then you will have a fixed amount of time to

leave your home before intruder detection becomes active. This is usually

set to 60 seconds, although this time can be altered by an installer or your

response center.

Turning the intruder alarm off

To turn your intruder alarm off press the

Intruder key and then enter the 4-digit

security personal identification number

(PIN) you have been given using the number

keys under the flap. Once you do this you

will hear the words Intruder off spoken and

the light in the Intruder key will go off.

If you do not enter your PIN number

correctly then the display will continue

to display the words Enter PIN. Just

enter the PIN again and, if Telecom

recognizes the number, you will hear the

words Intruder off.

Keep your PIN secure. Your PIN number

is needed to prevent just anyone from turning your intruder alarm off. It is

important that you do not write it down in a place where an intruder might see it.

Entry time. When you return home from the shops, or from a visit to friends,

your movement will be detected by your intruder alarm. You will normally have

60 seconds to turn the intruder feature off before it raises an alarm call. However,

this time can be altered by an installer or your response center. If you do

accidentally trigger your intruder alarm you can always cancel the alarm call.

Cancelling a false alarm

To cancel an alarm press the Cancel key and then

enter your security personal identification number

(PIN). As mentioned above, if you fail to enter

this number correctly then the words Enter PIN

will continue to display. All you have to do is enter

your PIN number correctly. Once your Telecom

recognizes your security PIN you will hear the

words Intruder off.

Using Away and Intruder together

Your Telecom can be configured to use both the Away and the Intruder

feature together. This means that every time you press your Away key, your

intruder alarm is turned on as well. When you return and press your Away

key again you will also need to turn your intruder alarm off by entering your

security personal identification number (PIN).

In short, the Away key turns both the Away feature and the Intruder

feature on and off at the same time. The Intruder key, however, turns only

the Intruder feature on and off.

Raising an alarm when you return home

If you return home and press an alarm

button before turning your Away feature

and intruder alarm off, this will raise an

alarm. As mentioned previously, if you are

just using the Away feature then this will

turn Away off. However, if you are using

Away and Intruder together then raising

an alarm will not turn Away and Intruder

off. This is a security feature.

To turn Away and Intruder off you have to press the Away key and

enter your security PIN. You can only do this after your alarm call has finished.

If you press the Intruder key and enter your security PIN this will turn Intruder

off and leave Away on, which can be useful if the burglar alarm connected

to your Telecom is faulty.

Using medication reminders

Your Telecom can be configured so that

it can store recorded reminder

messages.*

If your unit is set up to provide

medication reminders one of the user

keys will be labelled ‘Message’. When a

timed message is due the Telecom will

sound a distinctive chime, the message

key will flash, and you should press the message key. The message will then

be replayed. You can hear the message again by pressing the message key a

second time.

If you are using medication reminders and you are away from home, you

can press the ‘Away’ key before you leave to prevent messages being

announced.

When you return, then press the Away key again to return the unit to its

home status.

*A separate instruction card is included with the unit describing how to record medication reminder messages.

Using radio pendants

Radio pendants use radio waves to send out signals to your Telecom. If you

press the button on a pendant this will send a signal to your Telecom telling

it to raise an alarm.

Telecom can work with a variety of different radio pendants. Telecom

can even accept signals from several radio pendants at once, although most

Telecoms are sold with just one pendant, such as an Amie pendant.

•Keep your radio pendant with you at all times.

•Keep it by your bedside at night.

•Do not put your radio pendant into water.

•Clean only by wiping with a soft, slightly damp cloth.

How close do I have to be to my Telecom to use my radio pendant?

Different types of radio pendant can work at different distances from your

Telecom. The maximum recommended distance is given for each type of

pendant, although you should note that this is only an estimate. A pendant

with a low battery will not be able to work as far from your Telecom as a

radio pendant with a new battery.

The key issue is how easily the radio signals can travel between your

radio pendant and your Telecom. For example, if there is nothing between

your Telecom and your radio pendant other than a single pane of ordinary

glass (maybe you could be at the bottom of your garden), then they will be

able to communicate at distances greater than the recommended maximum.

On the other hand, if a metal cabinet or thick stone wall is between your

Telecom and your radio pendant then they may have problems communicating,

even if they are just a short distance from one another.

Visiting next door.

If you visit your neighbour your radio pendant will

probably not be able to communicate with your Telecom. This is because the

radio signal will have to travel through two walls and over quite a distance.

You can always try it if you wish, but do not rely upon it working once you

are away from your home.

Going to the shops.

Your radio pendant will almost certainly be out of

range of your Telecom if you take it to the shops. Your radio pendant will

not work once you are away from your home.

In the bathroom.

You may want

to take your radio pendant into

the bathroom, and it should

work just as well in this room as

it does in any other. However, not

all radio pendants are

waterproof, and so you must

avoid dropping it in the bath or

the sink. You must not take it

into the shower (although you might want it close to the shower in case you

fall). Your radio pendant may also be damaged by steam or high levels of

humidity in your bathroom, and so if you are going to have a steamy bath

then consider putting your radio pendant inside a waterproof plastic bag.

How do I know that my pendant will not set off the Telecom owned by my

friend next door?

Each radio pendant has its own unique number (a sort of signature). Your

Telecom will only act when it gets a signal from the pendant that has the

correct signature. In other words, it will only obey commands from radio

pendants that belong to it.

How does a radio pendant know which Telecom to communicate with?

Correct

signature

Incorrect

signature

Amie

Amie radio pendants are light and waterproof. These pendants have small

but powerful batteries which mean that, with normal use, they will last up

to three years. They will normally work up to 25 metres away from your

Telecom.

When you press the alarm button on an Amie pendant the small red light

will light up for about three seconds after each button press. However, if

the battery is low this light will flash on and off when you press the alarm

button. If this happens you should contact your supplier or response center

and they will arrange for a replacement Amie. If you raise an alarm call to a

Tunstall response center using an Amie pendant with a low battery the

operator is automatically informed about the low battery in your pendant.

Amie

Fall Detector

The Fall Detector is similar to the Amie

pendant—you can raise an alarm by pressing

the alarm button. However, a Fall Detector,

as its name suggests, can also detect when

you have fallen over. It will normally work

up to 50 metres away from your Telecom.

Fall Detector is not waterproof.

You should usually attach your fall

detector to your belt or clothing. Try to keep

the fall detector in the correct position. If

you keep your Fall Detector at an angle it

might think that you have fallen, particularly

if it detects a jolt—it will then raise an alarm.

At night keep the Fall Detector by your

bed, in case you need to call for help. It must

be kept in an upright position, and so you might want to use the stand that

comes with the Fall Detector.

Correct Incorrect Incorrect

Preventing false alarms

If the Fall Detector notices a jolt which might

have been a fall then it will make a beeping noise

and the small light on the front of the detector

will flash green. If this happens make sure that

your fall detector is in the upright position and

the flashing green light will stop.

If your Fall Detector remains at an angle for more than 15 seconds

following a jolt it will think that you have fallen. The flashing light on the

front will change from green to red, and it will send a signal to your Telecom

telling it to make an alarm call. To cancel this call you must walk to your

Telecom, wait five seconds, and then press the

Cancel key. If the alarm call has already reached

the response center computers then the Cancel

key will not cancel the call—this is a safety

feature. If you are unable to cancel the call then

do not worry—you should never rush to your

Telecom. The response center operator who

takes your call will be pleased to hear from you.

Making an alarm call

When you want to make an alarm call using your

Fall Detector just press the alarm button on the

front. When you press this alarm button the red

light will display for about three seconds to

indicate that it is sending a message to your

Telecom telling it to make an alarm call.

Low battery. If the red light flashes on and off when you press the alarm

button on the front of your Fall Detector then this means that the battery

inside it is running low and needs to be replaced. If you raise an alarm call to a

response center using a Fall Detector with a low battery the operator is

automatically informed about the low battery in your Fall Detector.

Replacing the battery

Unlike the Amie pendant, the Fall Detector has a battery that can be replaced.

If your battery needs to be changed then you can ask your supplier or response

center to do this. Alternatively, you can undertake this yourself. The Fall

Detector uses a 6-volt battery, such as a Duracell PX28L.

First, remove

the screw

Then slide the

cover off

The positive (copper ) end of

the battery should be furthest

away from the screw

Do not throw your old battery in the dustbin—return it to your supplier.

Telecom 4000 in detail

Telecom is designed to help vulnerable people, and it is important to recognize

that we are all vulnerable at some time. For example, a thirty-year old man

making house repairs can be at greater risk that an eighty-year old woman

spending the day writing in her house.

In order to help a wide variety of people, in a diverse range of different

situations, Telecom has to perform a wide range of tasks. As a result Telecom is

not like a normal telephone. It can be changed (configured) to make it perform

these different tasks. Here are just some of the tasks that Telecom can perform.

Raising alarms. There are

many different ways to raise an

alarm call. Your Telecom can

recognize inputs for up to 25

different radio pendants, as

well as a button, pull-cord or

some other type of trigger

connected via wires to the back

of Telecom. It even has the new

Tunstall accessory port which

can be used to physically

connect all manner of devices to your Telecom if they are needed.

Hands-free.

Most telephones

that allow hands-free speech

have to switch between

listening and speaking to

prevent loud feedback noises.

Telecom’s advanced design and

sophisticated electronics allow

high-quality two-way speech,

which makes the conversation

much easier for both parties.

Identifying callers.

There are probably three or

four relatives, friends or contacts that you often

call. These numbers can be entered into Telecom

so that you can call these individuals just by

pressing one of the user keys. When these people

call Telecom will recognize the number (providing

your telephone service provider supports Caller

Line Identification). Telecom will flash the key belonging to the person who

is calling—you can see who is calling.

Inactivity.

Telecom, when con-

nected to movement detectors,

will know if you have not been

active. When this inactivity moni-

toring is turned on, Telecom will

call your response center if you

have not moved around your

home. The response center staff

will then check to see if you need

any help.

Low temperatures.

Telecom can be

connected to one or more temperature

sensors. Your Telecom can then raise an

alarm if the temperature drops too low or

rises too high. In this way Telecom can help

to protect you and your property.

Fire alarms.

Telecom

can be configured to

make an alarm call

whenever a smoke or

heat detector senses a

fire.

Witness protection and

domestic violence. If you are at risk,

because of domestic violence or

because you are due to give

evidence as a witness in a court

case, then Telecom can be

configured so that it raises alarm

calls without making any

announcements or noise. Whenever you press a button, pull an alarm cord or raise

an alarm in any other way, Telecom will quickly and silently make a call to your

response

center.

Monitoring services.

If needed, your

Telecom can be used to log the services

you receive. For example, if your response

center arranges for someone to check your

central heating boiler every six months,

then Telecom can pass this information on

to your response center. All the boiler

engineer has to do is enter a number into

your Telecom and a call will be made to

your response center. Telecom will not connect to an operator, but instead

will communicate directly with the computers at the response center, letting

them know which service you have received and

when it was completed.

Intruders.

Most intruder alarms make a lot

of noise, but do not summon help. Telecom will

make an alarm call, so that a relative or your

response center can send help. However,

Telecom can be configured so that it does not

announce that it is making the call in case the

intruder hears the announcement.

Understanding alarm calls

Alarm calls can be raised when

you press a button or pull a cord.

They can also be made when

automatic sensors are set off,

such as smoke detectors.

Telecom can call response

centers or individuals on normal

telephones. Individuals who take

alarm calls are referred to as

personal recipients.

Call Lists. Telecom will not just call one telephone number. Telecom can

be made to try a whole list of numbers. For example, if you press an alarm

button Telecom might first call your friend in the next house. If there is no

answer then Telecom might call your sister in the next village. If your sister

is not there to answer the call then Telecom might call a response center.

The friends, relatives and response centers Telecom calls, and the order in

which the calls are made, can be programmed into Telecom.

How should a personal recipient answer a call? Each Telecom will

announce its own unique number when calling, to enable the person who

takes the call to recognize where it is from. Telecom can alternatively

announce the name of the person who owns Telecom if that has been recorded

into it. The person who takes the call must press a key on their telephone

(any digit from 0 to 9), otherwise your Telecom will think that the call has

not been properly answered and will try another number.

Different types of alarm.

Telecom will even call different

numbers depending on the type of alarm. If, for example,

you press an alarm button then Telecom might be set to call

your friend next door. However, if one of your smoke detectors

is set off, and your Telecom is configured to detect this, then

Telecom might be set to call the response center first.

Response centers and personal

recipients. When an individual (a

personal recipient) receives an

alarm call your Telecom will

announce who is calling when the

telephone is answered. When

Te lecom connects to a response

center, however, it will send a series

of electronic tones that allow it to communicate directly with the response

center’s computers. The computers at the response center display your details

to the operator who answers your call. Even if you could not speak the

response center would know where to send help.

Disconnecting existing calls.

If an alarm call is raised then Telecom will

disconnect any outgoing call so that it can make the alarm call. Unlike previous

alarm equipment, Telecom can even disconnect some incoming calls in order

to make the alarm call. However, in order to do this reliably Telecom should

be the only telephone directly connected to the outside telephone line. Other

telephones must be connected through Telecom.

Reliability

What if I accidentally unplug Telecom from the power receptacle?

Telecom will alert

you to the problem by announcing that there is no power, although this

feature can be turned off if you live in a region when power outs in the

middle of the night are common. After a period

of time without power Telecom will also

telephone the response center and automatically

let the response center know that it is without

power. This time period can be set by an installer

to anywhere between one and four hours.

However, it is never precise—there is a random

element, and this is to stop every Telecom in a

town that suffers a power cut calling the response center at the same time.

Telecom will keep periodically calling the response center until power is

restored.

What if I break my radio

pendant

The radio pendants are quite tough and

difficult to break, although it is possible to break a radio pendant given

enough force. It is also possible that the battery will run down after three

years. For this reason the Tunstall PNC response centers allow their staff to

easily find out when you last used your radio pendant. This is something that

the response center computers record. If you have not used your radio pendant

for a while they may ring you up and ask you to test it.

Periodic calls

How does my response center know if my Telecom is not working properly?

Your Telecom can be set to make periodic calls to the response center. This

is a call that is not heard by you, nor is it answered by an operator. Your

Telecom will simply communicate directly with the response center computers

to let them know that it is working correctly. If the response center computers

do not receive this regular call then they will alert one of the call operators.

The response center staff will then investigate the problem.

What if I accidentally disconnect the telephone line?

If the telephone line is

disconnected then Telecom will warn you by making announcements.

Nevertheless, some faults on telephone lines cannot always be directly

detected. This is why Telecom can be set to make periodic calls to the response

center.

Configuring Telecom

Your Telecom can be configured to do many different tasks. This configuration

is usually undertaken by an installer or member of staff from your response

center. However, there are some settings you can alter yourself.

Fast Dial Keys

Entering Fast Dials

To edit the name and number attached to the Fast Dial user key you should

follow these steps.

1. Press and hold down the Fast Dial key you wish to edit.

2. Press key

under the flap. The

name and number attached to the

Fast Dial key will be displayed. You

can now release the Fast Dial user

key.

3. Edit the name and number using the

numbers under the flap. The

key

under the flap will delete a number

or letter during editing. You can switch

between editing the name and editing

the number by pressing the

key.

Each number key under the flap has

several letters next to it. When editing

a name, keep pressing the key with the letter you want until the

letter is displayed.

Key Summary

Switch between editing the name and

editing the number.

Delete a letter or number during editing.

Save the changes you have made.

Abort—do not save changes.

4. Once you have finished editing press

the

key under the flap. This will

save your changes. Alternatively, you

can press the

key if you do not

want to save your changes.

5. You can then test the Fast Dial key by pressing it and it will show

the number you have entered.

Voice Announcements

If one of your keys is displayed as Record then you will be able to record

some of the announcements your Telecom uses. In particular, you can record

announcements for each of the Fast Dial user keys, as well as the

announcement that is played to a personal recipients when the receive alarm

calls from your Telecom.

Fast Dial announcements

You can record up to five seconds of speech for each Fast Dial key. Normally,

you should record the name of the person. If you record the name Julie,

Telecom will announce Calling Julie when the Fast Dial is pressed. To record

an announcement for a Fast Dial user key you should do the following.

1. Hold the Fast Dial key down and

then press and hold the Record user

key. Your Telecom will beep to

indicate that recording has started,

and the volume key will flash during

recording.

2. Record a brief message, such as the

name of the person who is called

by the Fast Dial key, and then

release the Fast Dial user key when you have finished. Your Telecom

will then beep to indicate that recording has ended.

3. To test the announcement press the Fast Dial key to make a call,

listen to the recording, and then cancel the call using the Cancel

button before the call is made.

Removing a Fast Dial and announcement. If you hold down a Fast Dial

user key and then press the Cancel key this will delete the name, number

and voice announcement attached to the key.

Personal Recipients

When Telecom calls a personal recipient with an alarm it will announce the

number of the Telecom that is calling. However, Telecom can play a recorded

message instead, and this can make it easier for the recipient to recognize

the call.

To r ecord an announcement hold down the

key under the flap and

then press and hold down the Record user key. You will then hear an

announcement which says, Please record your personal recipient

announcement now. Once you have finished recording release the

key

and the Record user key—the recorded announcement will be stored.

Deleting a recorded announcement. To r emove a personal recipient

announcement hold down the

key and press the Cancel button.

Problems and Answers

Most problems can be overcome with a few simple checks. If these checks

do not overcome the problem then contact your response center. Alternatively,

you can contact Tunstall directly, and the staff will be pleased to help.

The alarm button on top of my Telecom does not light up when the power is

turned on

1. Check that the transformer is plugged into the power receptacle.

2. Check that the wall receptacle is turned on. Do other electrical

appliances work when plugged into the same receptacle?

3. Check that the lead from the transformer is properly plugged into

your Telecom.

The alarm button on top of my Telecom continues to flash rapidly

If this rapid flashing continues for a long period (i.e. several minutes) this

indicates that there is a fault with your Telecom. If this is the case then you

need to contact your supplier and explain the problem.

When I press the button on my Fall Detector or Amie pendant my Telecom does

not make an alarm call

1. Stand next to your Telecom with your radio pendant and try to raise

an alarm. If your Fall Detector or radio pendant works when it is

close to your Telecom, but not when it is further away, then see the

section earlier in this guide on radio pendants.

2. If pressing the button on your Fall Detector or Amie pendant does

not make your Telecom raise a call even when you are standing next

to it, then try raising a call by pressing the large alarm button on

the top of your Telecom. If this does not work then the problem is

with your Telecom, not your Fall Detector or other radio pendant

(see the section below). If your Telecom raises a call when you press

the large alarm button on the top of it, but does not raise a call

when you use your Fall Detector or Amie pendant, then you need to

contact your supplier and explain the problem.

When I press the large alarm button on top of Telecom it does not raise an alarm

1. Is Telecom plugged into the electrical power? Is the large red alarm

button lit up as it should be? If it is not then see the section above

on this topic.

2. Is your Telecom properly connected to the telephone line? Check

the connections between your Telecom and the telephone jack.

3. Is there a fault with the telephone jack? Try raising an alarm with

your Telecom plugged into a different telephone jack if one is

available.

4. If your Telecom is properly connected, is the telephone line faulty?

Pick up the handset of the telephone plugged into Telecom and

listen for a dial tone. If you cannot hear one there may be a fault on

the line.

5. Is the fault on the line inside your home or outside? Try disconnecting

all other telephones connected to the line and try raising an alarm

again.

Since connecting Telecom I cannot receive telephone calls

Disconnect all telephones with the exception of your Telecom 4000. Then

ask someone to call you. Your Telecom unit should ring and you will be able

to answer the call by pressing the green Cancel button on your Telecom.

If your Telecom rings when it is the only telephone connected to the

telephone line then this may be because one of your other telephones is

faulty. Alternatively, this may be because you have been connecting too many

telephones to your telephone line.

You should not connect more than four telephones to any one telephone

line. Telecom counts as one telephone. If you do, then your telephones may

not ring when someone calls. This maximum of four telephone devices

includes fax machines, computer modems and answering machines.

This equipment complies with Part 68 of the FCC rules and

the requirements adopted by the ACTA. On the base of this

equipment is a label that contains, among other information,

a product identifier in the format US:AAAEQ##TXXXX. If

requested, this number must be provided to the telephone

company.

Universal Service order Code (USOC): RJ11C

A plug and jack used to connect this equipment to the premises

wiring and telephone network must comply with the applicable

FCC Part 68 rules and requirements adopted by the ACTA. A

compliant telephone cord and modular plug is provided with

this product. It is designed to be connected to a compatible

modular jack that is also compliant. See installation instructions

for details.

Ringer Equivalence Number (REN): 0.4

The REN is used to determine the number of devices that may

be connected to a telephone line. Excessive RENs on a

telephone line may result in the devices not ringing in response

to an incoming call. In most but not all areas, the sum of RENs

should not exceed five (5.0). To be certain of the number of

devices that may be connected to a line, as determined by the

total RENs, contact the local telephone company. For products

approved after July 23, 2001, the REN for this product is part

of the product identifier that has the format

US:AAAEQ##TXXXX. The digits represented by ## are the

REN without a decimal point (e.g., 04 is a REN of 0.4). For

earlier products, the REN is separately shown on the label.

If this equipment (Telecom 4000) causes harm to the telephone

network, the telephone company will notify you in advance

that temporary discontinuance of service may be required. But

if advance notice isn't practical, the telephone company will

notify the customer as soon as possible. Also, you will be

advised of your right to file a complaint with the FCC if you

believe it is necessary.

The telephone company may make changes in its facilities,

equipment, operations or procedures that could affect the

operation of the equipment. If this happens the telephone

company will provide advance notice in order for you to make

necessary modifications to maintain uninterrupted service.

This equipment (Telecom 4000) contains no user servicable

parts. If trouble is experienced with this equipment (Telecom

4000), for repair or warranty information, please contact

Tunstall Canada Inc. Tel 905-677-1144. If the equipment is

causing harm to the telephone network, the telephone

company may request that you disconnect the equipment until

the problem is resolved.

Connection to party line service is subject to state tariffs.

Contact the state public utility commission, public service

commission or corporation commission for information.

If your home has specially wired alarm equipment connected

to the telephone line, ensure the installation of this equipment

(Telecom 4000) does not disable your alarm equipment. If you

have questions about what will disable alarm equipment,

consult your telephone company or a qualified installer.

When programming emergency numbers and (or)

making test calls to emergency numbers:

1Remain on the line and briefly

explain to the dispatcher the reason

for the call.

2Perform such activities in the off-

peak hours, such as early morning

or late evenings.

Alarm dialing equipment must be able to seize the telephone

line and place a call in an emergency situation. It must be able

to do this even if other equipment (telephone, answering

system, computer modem, etc.) already has the telephone line

in use. To do so, alarm dialing equipment must be connected

to a properly installed RJ31X jack that is electrically in series

with and ahead of all other equipment attached to the same

telephone line. Proper installation is depicted in the figure

below. If you have any questions concerning these instructions,

you should consult your telephone company or a qualified

installer about installing the RJ31X jack and alarm dialing

equipment for you.

Federal Communications Commission (FCC) notices

This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to part 15 of the

FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential

installation. This equipment generates, uses and can radiate

radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful

interference to radio communications. However, there is no

guarantee that interference will not occur in a particular

installation. If this equipment does cause harmful interference

to radio or television reception, which can be determined by

turning the equipment off and on, the user is encouraged to

try to correct the interference by one or more of the following

measures:

•Reorient or relocate the receiving

antenna.

•Increase the separation between the

equipment and receiver.

•Connect the equipment into an outlet

on a circuit different from that to which

the receiver is connected.

•Consult the dealer or an experienced

radio/TV technician for help.

Warning: Changes or modifications to this unit not expressly

approved by the party responsible for compliance could void

the user's authority to operate the equipment.

Industry Canada Warnings

Notice

The Industry Canada Label identifies certi-

fied equipment. This certification means

that the equipment meets telecommunica-

tions network protective, operational and

safety requirements as prescribed in the ap-

propriate Terminal Equipment Technical

Requirements document(s). The Depart-

ment does not guarantee the equipment will

operate to the user’s satisfaction.

Before installing this equipment, users

should ensure that it is permissible to be

connected to the facilities of the local tel-

ecommunications company. The equipment

must also be installed using an acceptable

method of connection. The customer should

be aware that compliance with the above

conditions may not prevent degradation of

service in some situations.

Repairs to certified equipment should be

coordinated by a representative designated

by the supplier. Any repairs or alterations

made by the user of this equipment, or

equipment malfunctions, may give the tel-

ecommunications company cause to request

the user to disconnect the equipment.

Users should ensure for their own

protection that the electrical ground

connections of the power utility, telephone

lines and internal metallic water pipe

system, if present, are connected together.

This precaution may be particularly

important in rural areas. Caution: Users

should not attempt to make such

connections themselves, but should contact

the appropriate electric inspection authority,

or electrician, as appropriate.

Notice

The Ring Equivalent Number (REN) assigned

to each terminal device provides an indica-

tion of the maximum number of terminals

allowed to be connected to a telephone in-

terface. The termination of an interface may

consist of any combination of devices sub-

ject only to the requirement that the sum

of the Ringer Equivalence Number of all the

devices does not exceed 5.

Speaker

Microphone

Alarm button

Cancel button

User Keys

Volume keys

Flap and number keys

Interactive display

Requesting help

•Press the alarm button on your radio pendant.

•Press the alarm button on your Telecom 4000.

•Use any of the pull cords if fitted.

Answering a call

•Press the Speaker user key.

•Press the alarm button on your radio pendant.

•Press the Cancel button on your Telecom 4000.

Making a call

•Press a Fast Dial user key.

•Press the Speaker user key, lift the flap and enter the telephone number.

Tunstall Healthcare 64004A GEM Radio Trigger User Manual D3607104 USLifeline4000 P65

Tunstall Healthcare (UK) Limited GEM Radio Trigger D3607104 USLifeline4000 P65

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