Tunstall Healthcare 64004A GEM Radio Trigger User Manual D3607104 USLifeline4000 P65

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All the reassurance you need
Telecom 4000
User Guide
Tunstall Canada Inc, 7540 Bath Road, Mississauga, Ontario, L4T 1L2, Canada.
Tel. 905-677-1144 • Fax. 905-677-1121 • http://www.tunstallcanada.com/
Tel. 1-800-892-2205
Part Number D3607104A
Contents
Setting up
Place Telecom 4000
Connect Telecom 4000
Test Telecom 4000
Using Telecom 4000
Requesting help
Answering a call
Making a call
Adjusting the volume
The Away feature
The Intruder Alarm
Using Away and Intruder together
11
Using medication reminders
12
Using radio pendants
13
How close do I have to be to use my radio pendant?
Amie
Fall Detector
Telecom 4000 in detail
Understanding alarm calls
Reliability
Configuring Telecom
Fast Dial Keys
Voice Announcements
Problems and Answers
14
15
16
19
22
23
25
25
27
29
Copyright © 2002 Tunstall Group Ltd.
All rights reserved. Neither the paper-based guide, nor the electronic version of the same, nor any portion of the text and/or images,
may be copied, distributed, broadcast, or transmitted in any form or using any means howsoever, without the express written permission of Tunstall Group Ltd., with the one exception described below. Under no circumstances may the paper-based or electronic guide
be edited, amended or adapted, or used for any purpose other than as an aid to using Telecom 4000.
Reproducing manuals for visually-impaired users
This manual can be copied and enlarged to help visually-impaired users. Such copies may only be given to owners and users of Telecom
4000, and this is the only purpose for which anyone outside Tunstall may reproduce this manual.
You may enlarge this manual using a photocopier. Alternatively, you can obtain these manuals as Adobe Acrobat documents (also called
PDF files) and print in an enlarged format using the free Adobe Acrobat Reader. You can download these PDF files from the Tunstall web
site: http://www.tunstallgroup.com/docs/ You can obtain copies of Adobe Acrobat Reader from Adobe's web site: http://www.adobe.com/
To enlarge a manual while printing with Adobe Acrobat select the 'Fit to Page' option when printing.
Trade Marks
TM TUNSTALL, AMIE, PNC3 VISION, PNC4 VISION, and TELECOM 4000 are trademarks of the Tunstall Group Limited.
Setting up
Three simple steps
1. Place Telecom™ in a suitable position
2. Connect Telecom to your telephone line and a power receptacle
3. Test Telecom by pressing the radio pendant to raise an alarm
Place Telecom 4000
Place Telecom on a flat surface, or have it
mounted on a wall. Put it somewhere you
can easily reach. It should also be close to
a telephone jack and a power receptacle.
Attaching to a wall. If you decide to
attach your Telecom to a wall then you
will find slots to grip the screws on the
back of Telecom. There is a separate paper
template included in the packaging that
will show you where to drill the holes for
the screws.
Note: As most users do not mount Telecom
4000 on the wall the screws needed for
mounting are not provided.
Although Telecom is a rather clever piece of equipment, it is quite robust, and you can
treat it just like any other telephone. However, this means that you should not:
•
•
•
•
•
Place your Telecom next to something that makes a lot of noise, such as
next to a television, radio or washing machine.
Put it right next to your stove, or close to any other heat source.
Set Telecom in a place where it will get damp, such as a bathroom, or
near house plants that are sprayed at any time.
Place it very close to any large metal objects, such as microwave ovens, as
large pieces of metal stop the signals from the radio pendant reaching Telecom.
Put Telecom on top of something soft, such as a thick towel, as this can
stop sound reaching the microphone.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
Connect Telecom 4000
1. First, connect your Telecom to a telephone jack in your home using
the cable that came in the box with Telecom. Do not connect Telecom
to the telephone jack via a telephone adaptor.
2. You can then connect your ordinary telephone to Telecom. If you do
not connect your other telephones through Telecom, but use a
telephone adaptor instead, then Telecom may have difficulty making
alarm calls if another telephone is being used for a call.
3. Next, connect the lead from the AC adapter to the back of your
Telecom, and then plug the AC adapter into a power receptacle.
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
4. When you connect your Telecom to
the power the largest button on the
top of your Telecom should light up.
Test Telecom 4000
Once you have connected your Telecom you can test it. Press the button on
the Fall Detector or Amie pendant that came with your Telecom, and wait a
few seconds. Telecom will call your response center. When your call is
answered tell the operator that you are testing your new Telecom—the
operator will be pleased to hear from you.
Problems?
In the unlikely event that something does not work as you expect then consult
the Problems and Answers section towards the back of this guide.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
Using Telecom 4000
Requesting help
If you need help simply press the button
on your Fall Detector or radio pendant.
This sends a signal to Telecom which tells
it to call your response center.
Alternatively, if you can easily reach your
Telecom you can press the large alarm
button.
Your home can also be fitted with
extra buttons and pull cords that raise
an alarm. The person who installs these
in your home will show you where they
are and how they work.
Cancelling
If you accidentally raise an alarm call (i.e.
you unintentionally press one of the
alarm buttons on your Telecom or radio
pendant) you can cancel the alarm call
by waiting five seconds and then pressing
your Telecom’s Cancel key. However,
once the call reaches a response center
pressing the Cancel key will have no
effect. This is a safety feature. When the operator answers your call simply
explain that it was an error—the operator will be pleased to hear from you.
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Answering a call
When the phone rings you can answer it in any of the four following ways:
1. Pick up the handset of the
telephone attached to Telecom.
2. Press the Speaker user key on the
top of your Telecom. This is the user
key with Speaker displayed beside it.
3. Press the button on your Amie pendant or Fall Detector. This method
of answering a call can be turned
off by an installer or your response
center, and so you need to check
that it has been set to work on your
Telecom. If you answer a call using
your radio pendant you will only be
able to carry on a hands-free conversation if you are close enough to
hear and speak to your Telecom. You
can end the call by pressing the button on your radio pendant again.
4. Press the Cancel key on your
Telecom. Press the Cancel key again
to end the call.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
Making a call
You can make a call in the three following ways:
1. Press any of the Fast Dial keys on
the top of your Telecom. These will
automatically call the friend or
contact whose name is displayed
beside the key.
2. Press the Speaker key, and then lift the flap and enter the telephone
number to call.
3. If you have a telephone plugged into your Telecom you can use it to
make and take calls as normal. Simply lift the receiver and dial the
number.
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Adjusting the volume
On the top of Telecom there are two keys—one increases the volume and
the other decreases it. These keys adjust the volume of the ringing you hear
when someone calls you. If you need Telecom to ring louder when someone
calls then press the Up key and you will hear Telecom ring once for each time
you press.
You can also use these keys to adjust the volume of the caller’s speech.
If you cannot clearly hear someone who has called you then press the Up key
to increase the volume of their speech.
Up
Down
In short, if you are in the middle of a telephone conversation these volume
keys can be used to make the caller’s speech louder or quieter. Otherwise,
these keys adjust the volume of the ringing you hear when someone calls.
These changes are not temporary. If you increase the volume during a
call then you will find that your Telecom 4000 remains at this volume for the
following calls.
The Silence key
If you press the Silence key (if your Telecom has one) then the person on the
other end of the telephone line will not be able to hear you, and you will not
be able to hear them. Press the key again speak to the caller.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
The Away feature
What is the Away feature?
Your Telecom can be set up to detect high and low temperatures, when you are
inactive, or to discover and report a range of other incidents to your response
center. For example, if you are feeling ill you might not get up in the morning.
If your Telecom has been configured to detect inactivity it will eventually call
your response center to let the staff know that you have not been active.
To do this reliably it needs to know whether you are in your home or
away from your home. Otherwise, your Telecom might think that you are
inactive every time you go away to visit a friend or relative.
Going Away
To tell your Telecom that you are
going to be away press the Away
key. You will hear the word Away
spoken, and the Away key will
light up.
Returning home
To tell your Telecom that you have
arrived home press the Away key
again. You will hear the word
Home spoken, and the Away key
will turn its light off.
Returning home and raising an alarm
If you return home and raise an alarm by
pressing a button or pulling an alarm cord
(if one is fitted in your home) then your
Telecom will make an alarm call even if
Away is turned on. After making the call it
will automatically switch the Away feature
off—it will return to its Home status.
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
The Intruder Alarm
Your Telecom can be set up to act as an intruder or burglar alarm. This
feature is designed to protect your home when you are on holiday, or away
visiting friends. It can also be used at night when you are sleeping.
Your Telecom can use movement sensors and pressure mats to detect
intruders. It can also be connected to a conventional burglar alarm if you
wish. The advantage of Telecom over most burglar alarms is that Telecom
will call a response center to summon help, whereas many burglar alarms
just make a loud noise.
Turning the intruder alarm on
If your Telecom is set up to work as
an intruder alarm one of the user
keys will be labelled Intruder. If an
intruder is detected your Telecom will
automatically call your response
center and report the intruder.
However, you have to turn this feature
on and off as you need it, otherwise
your Telecom might think there is an
intruder in your kitchen every time you
make a cup of coffee.
To turn your intruder alarm on press the Intruder key. You will hear the
word Intruder spoken, and the Intruder key will light up.
Exit time. If you are setting your intruder alarm before you go away on
holiday, or even to the shops, then you will have a fixed amount of time to
leave your home before intruder detection becomes active. This is usually
set to 60 seconds, although this time can be altered by an installer or your
response center.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
Turning the intruder alarm off
To turn your intruder alarm off press the
Intruder key and then enter the 4-digit
security personal identification number
(PIN) you have been given using the number
keys under the flap. Once you do this you
will hear the words Intruder off spoken and
the light in the Intruder key will go off.
If you do not enter your PIN number
correctly then the display will continue
to display the words Enter PIN. Just
enter the PIN again and, if Telecom
recognizes the number, you will hear the
words Intruder off.
Keep your PIN secure. Your PIN number
is needed to prevent just anyone from turning your intruder alarm off. It is
important that you do not write it down in a place where an intruder might see it.
Entry time. When you return home from the shops, or from a visit to friends,
your movement will be detected by your intruder alarm. You will normally have
60 seconds to turn the intruder feature off before it raises an alarm call. However,
this time can be altered by an installer or your response center. If you do
accidentally trigger your intruder alarm you can always cancel the alarm call.
Cancelling a false alarm
To cancel an alarm press the Cancel key and then
enter your security personal identification number
(PIN). As mentioned above, if you fail to enter
this number correctly then the words Enter PIN
will continue to display. All you have to do is enter
your PIN number correctly. Once your Telecom
recognizes your security PIN you will hear the
words Intruder off.
10
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Using Away and Intruder together
Your Telecom can be configured to use both the Away and the Intruder
feature together. This means that every time you press your Away key, your
intruder alarm is turned on as well. When you return and press your Away
key again you will also need to turn your intruder alarm off by entering your
security personal identification number (PIN).
In short, the Away key turns both the Away feature and the Intruder
feature on and off at the same time. The Intruder key, however, turns only
the Intruder feature on and off.
Raising an alarm when you return home
If you return home and press an alarm
button before turning your Away feature
and intruder alarm off, this will raise an
alarm. As mentioned previously, if you are
just using the Away feature then this will
turn Away off. However, if you are using
Away and Intruder together then raising
an alarm will not turn Away and Intruder
off. This is a security feature.
To turn Away and Intruder off you have to press the Away key and
enter your security PIN. You can only do this after your alarm call has finished.
If you press the Intruder key and enter your security PIN this will turn Intruder
off and leave Away on, which can be useful if the burglar alarm connected
to your Telecom is faulty.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
11
Using medication reminders
Your Telecom can be configured so that
it can store recorded reminder
messages.*
If your unit is set up to provide
medication reminders one of the user
keys will be labelled ‘Message’. When a
timed message is due the Telecom will
sound a distinctive chime, the message
key will flash, and you should press the message key. The message will then
be replayed. You can hear the message again by pressing the message key a
second time.
If you are using medication reminders and you are away from home, you
can press the ‘Away’ key before you leave to prevent messages being
announced.
When you return, then press the Away key again to return the unit to its
home status.
*A separate instruction card is included with the unit describing how to record medication reminder messages.
12
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Using radio pendants
Radio pendants use radio waves to send out signals to your Telecom. If you
press the button on a pendant this will send a signal to your Telecom telling
it to raise an alarm.
Telecom can work with a variety of different radio pendants. Telecom
can even accept signals from several radio pendants at once, although most
Telecoms are sold with just one pendant, such as an Amie pendant.
•
Keep your radio pendant with you at all times.
•
Keep it by your bedside at night.
•
Do not put your radio pendant into water.
•
Clean only by wiping with a soft, slightly damp cloth.
How close do I have to be to my Telecom to use my radio pendant?
Different types of radio pendant can work at different distances from your
Telecom. The maximum recommended distance is given for each type of
pendant, although you should note that this is only an estimate. A pendant
with a low battery will not be able to work as far from your Telecom as a
radio pendant with a new battery.
The key issue is how easily the radio signals can travel between your
radio pendant and your Telecom. For example, if there is nothing between
your Telecom and your radio pendant other than a single pane of ordinary
glass (maybe you could be at the bottom of your garden), then they will be
able to communicate at distances greater than the recommended maximum.
On the other hand, if a metal cabinet or thick stone wall is between your
Telecom and your radio pendant then they may have problems communicating,
even if they are just a short distance from one another.
Visiting next door. If you visit your neighbour your radio pendant will
probably not be able to communicate with your Telecom. This is because the
radio signal will have to travel through two walls and over quite a distance.
You can always try it if you wish, but do not rely upon it working once you
are away from your home.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
13
Going to the shops. Your radio pendant will almost certainly be out of
range of your Telecom if you take it to the shops. Your radio pendant will
not work once you are away from your home.
In the bathroom. You may want
to take your radio pendant into
the bathroom, and it should
work just as well in this room as
it does in any other. However, not
all
radio
pendants
are
waterproof, and so you must
avoid dropping it in the bath or
the sink. You must not take it
into the shower (although you might want it close to the shower in case you
fall). Your radio pendant may also be damaged by steam or high levels of
humidity in your bathroom, and so if you are going to have a steamy bath
then consider putting your radio pendant inside a waterproof plastic bag.
How do I know that my pendant will not set off the Telecom owned by my
friend next door?
Each radio pendant has its own unique number (a sort of signature). Your
Telecom will only act when it gets a signal from the pendant that has the
correct signature. In other words, it will only obey commands from radio
pendants that belong to it.
Co
sig rect
nat
ure
ect
orr
Inc
re
atu
si
How does a radio pendant know which Telecom to communicate with?
14
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Amie
Amie radio pendants are light and waterproof. These pendants have small
but powerful batteries which mean that, with normal use, they will last up
to three years. They will normally work up to 25 metres away from your
Telecom.
When you press the alarm button on an Amie pendant the small red light
will light up for about three seconds after each button press. However, if
the battery is low this light will flash on and off when you press the alarm
button. If this happens you should contact your supplier or response center
and they will arrange for a replacement Amie. If you raise an alarm call to a
Tunstall response center using an Amie pendant with a low battery the
operator is automatically informed about the low battery in your pendant.
Amie
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
15
Fall Detector
The Fall Detector is similar to the Amie
pendant—you can raise an alarm by pressing
the alarm button. However, a Fall Detector,
as its name suggests, can also detect when
you have fallen over. It will normally work
up to 50 metres away from your Telecom.
Fall Detector is not waterproof.
You should usually attach your fall
detector to your belt or clothing. Try to keep
the fall detector in the correct position. If
you keep your Fall Detector at an angle it
might think that you have fallen, particularly
if it detects a jolt—it will then raise an alarm.
At night keep the Fall Detector by your
bed, in case you need to call for help. It must
be kept in an upright position, and so you might want to use the stand that
comes with the Fall Detector.
16
Correct
Incorrect
Incorrect
Correct
Incorrect
Incorrect
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Preventing false alarms
If the Fall Detector notices a jolt which might
have been a fall then it will make a beeping noise
and the small light on the front of the detector
will flash green. If this happens make sure that
your fall detector is in the upright position and
the flashing green light will stop.
If your Fall Detector remains at an angle for more than 15 seconds
following a jolt it will think that you have fallen. The flashing light on the
front will change from green to red, and it will send a signal to your Telecom
telling it to make an alarm call. To cancel this call you must walk to your
Telecom, wait five seconds, and then press the
Cancel key. If the alarm call has already reached
the response center computers then the Cancel
key will not cancel the call—this is a safety
feature. If you are unable to cancel the call then
do not worry—you should never rush to your
Telecom. The response center operator who
takes your call will be pleased to hear from you.
Making an alarm call
When you want to make an alarm call using your
Fall Detector just press the alarm button on the
front. When you press this alarm button the red
light will display for about three seconds to
indicate that it is sending a message to your
Telecom telling it to make an alarm call.
Low battery. If the red light flashes on and off when you press the alarm
button on the front of your Fall Detector then this means that the battery
inside it is running low and needs to be replaced. If you raise an alarm call to a
response center using a Fall Detector with a low battery the operator is
automatically informed about the low battery in your Fall Detector.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
17
Replacing the battery
Unlike the Amie pendant, the Fall Detector has a battery that can be replaced.
If your battery needs to be changed then you can ask your supplier or response
center to do this. Alternatively, you can undertake this yourself. The Fall
Detector uses a 6-volt battery, such as a Duracell PX28L.
First, remove
the screw
Then slide the
cover off
The positive (copper ) end of
the battery should be furthest
away from the screw
Do not throw your old battery in the dustbin—return it to your supplier.
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Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Telecom 4000 in detail
Telecom is designed to help vulnerable people, and it is important to recognize
that we are all vulnerable at some time. For example, a thirty-year old man
making house repairs can be at greater risk that an eighty-year old woman
spending the day writing in her house.
In order to help a wide variety of people, in a diverse range of different
situations, Telecom has to perform a wide range of tasks. As a result Telecom is
not like a normal telephone. It can be changed (configured) to make it perform
these different tasks. Here are just some of the tasks that Telecom can perform.
Raising alarms. There are
many different ways to raise an
alarm call. Your Telecom can
recognize inputs for up to 25
different radio pendants, as
well as a button, pull-cord or
some other type of trigger
connected via wires to the back
of Telecom. It even has the new
Tunstall accessory port which
can be used to physically
connect all manner of devices to your Telecom if they are needed.
Hands-free. Most telephones
that allow hands-free speech
have
to
switch
between
listening and speaking to
prevent loud feedback noises.
Telecom’s advanced design and
sophisticated electronics allow
high-quality two-way speech,
which makes the conversation
much easier for both parties.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
19
Identifying callers. There are probably three or
four relatives, friends or contacts that you often
call. These numbers can be entered into Telecom
so that you can call these individuals just by
pressing one of the user keys. When these people
call Telecom will recognize the number (providing
your telephone service provider supports Caller
Line Identification). Telecom will flash the key belonging to the person who
is calling—you can see who is calling.
Inactivity. Telecom, when connected to movement detectors,
will know if you have not been
active. When this inactivity monitoring is turned on, Telecom will
call your response center if you
have not moved around your
home. The response center staff
will then check to see if you need
any help.
Low temperatures. Telecom can be
connected to one or more temperature
sensors. Your Telecom can then raise an
alarm if the temperature drops too low or
rises too high. In this way Telecom can help
to protect you and your property.
Fire alarms. Telecom
can be configured to
make an alarm call
whenever a smoke or
heat detector senses a
fire.
20
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Witness protection and
domestic violence. If you are at risk,
because of domestic violence or
because you are due to give
evidence as a witness in a court
case, then Telecom can be
configured so that it raises alarm
calls
without
making
any
announcements or noise. Whenever you press a button, pull an alarm cord or raise
an alarm in any other way, Telecom will quickly and silently make a call to your
response center.
Monitoring services. If needed, your
Telecom can be used to log the services
you receive. For example, if your response
center arranges for someone to check your
central heating boiler every six months,
then Telecom can pass this information on
to your response center. All the boiler
engineer has to do is enter a number into
your Telecom and a call will be made to
your response center. Telecom will not connect to an operator, but instead
will communicate directly with the computers at the response center, letting
them know which service you have received and
when it was completed.
Intruders. Most intruder alarms make a lot
of noise, but do not summon help. Telecom will
make an alarm call, so that a relative or your
response center can send help. However,
Telecom can be configured so that it does not
announce that it is making the call in case the
intruder hears the announcement.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
21
Understanding alarm calls
Alarm calls can be raised when
you press a button or pull a cord.
They can also be made when
automatic sensors are set off,
such as smoke detectors.
Telecom can call response
centers or individuals on normal
telephones. Individuals who take
alarm calls are referred to as
personal recipients.
Call Lists. Telecom will not just call one telephone number. Telecom can
be made to try a whole list of numbers. For example, if you press an alarm
button Telecom might first call your friend in the next house. If there is no
answer then Telecom might call your sister in the next village. If your sister
is not there to answer the call then Telecom might call a response center.
The friends, relatives and response centers Telecom calls, and the order in
which the calls are made, can be programmed into Telecom.
How should a personal recipient answer a call? Each Telecom will
announce its own unique number when calling, to enable the person who
takes the call to recognize where it is from. Telecom can alternatively
announce the name of the person who owns Telecom if that has been recorded
into it. The person who takes the call must press a key on their telephone
(any digit from 0 to 9), otherwise your Telecom will think that the call has
not been properly answered and will try another number.
Different types of alarm. Telecom will even call different
numbers depending on the type of alarm. If, for example,
you press an alarm button then Telecom might be set to call
your friend next door. However, if one of your smoke detectors
is set off, and your Telecom is configured to detect this, then
Telecom might be set to call the response center first.
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Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Response centers and personal
recipients. When an individual (a
personal recipient) receives an
alarm call your Telecom will
announce who is calling when the
telephone is answered. When
Telecom connects to a response
center, however, it will send a series
of electronic tones that allow it to communicate directly with the response
center’s computers. The computers at the response center display your details
to the operator who answers your call. Even if you could not speak the
response center would know where to send help.
Disconnecting existing calls. If an alarm call is raised then Telecom will
disconnect any outgoing call so that it can make the alarm call. Unlike previous
alarm equipment, Telecom can even disconnect some incoming calls in order
to make the alarm call. However, in order to do this reliably Telecom should
be the only telephone directly connected to the outside telephone line. Other
telephones must be connected through Telecom.
Reliability
What if I accidentally unplug Telecom from the power receptacle? Telecom will alert
you to the problem by announcing that there is no power, although this
feature can be turned off if you live in a region when power outs in the
middle of the night are common. After a period
of time without power Telecom will also
telephone the response center and automatically
let the response center know that it is without
power. This time period can be set by an installer
to anywhere between one and four hours.
However, it is never precise—there is a random
element, and this is to stop every Telecom in a
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
23
town that suffers a power cut calling the response center at the same time.
Telecom will keep periodically calling the response center until power is
restored.
What if I break my radio pendant? The radio pendants are quite tough and
difficult to break, although it is possible to break a radio pendant given
enough force. It is also possible that the battery will run down after three
years. For this reason the Tunstall PNC response centers allow their staff to
easily find out when you last used your radio pendant. This is something that
the response center computers record. If you have not used your radio pendant
for a while they may ring you up and ask you to test it.
Periodic calls
How does my response center know if my Telecom is not working properly?
Your Telecom can be set to make periodic calls to the response center. This
is a call that is not heard by you, nor is it answered by an operator. Your
Telecom will simply communicate directly with the response center computers
to let them know that it is working correctly. If the response center computers
do not receive this regular call then they will alert one of the call operators.
The response center staff will then investigate the problem.
What if I accidentally disconnect the telephone line? If the telephone line is
disconnected then Telecom will warn you by making announcements.
Nevertheless, some faults on telephone lines cannot always be directly
detected. This is why Telecom can be set to make periodic calls to the response
center.
24
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Configuring Telecom
Your Telecom can be configured to do many different tasks. This configuration
is usually undertaken by an installer or member of staff from your response
center. However, there are some settings you can alter yourself.
Fast Dial Keys
Entering Fast Dials
To edit the name and number attached to the Fast Dial user key you should
follow these steps.
1. Press and hold down the Fast Dial key you wish to edit.
2. Press key
under the flap. The
name and number attached to the
Fast Dial key will be displayed. You
can now release the Fast Dial user
key.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
25
3. Edit the name and number using the
numbers under the flap. The C
key
under the flap will delete a number
or letter during editing. You can switch
between editing the name and editing
the number by pressing the B
key.
Each number key under the flap has
several letters next to it. When editing
a name, keep pressing the key with the letter you want until the
letter is displayed.
4. Once you have finished editing press
the D
key under the flap. This will
save your changes. Alternatively, you
can press the
key if you do not
want to save your changes.
5. You can then test the Fast Dial key by pressing it and it will show
the number you have entered.
Key Summary
Switch between editing the name and
editing the number.
26
Delete a letter or number during editing.
Save the changes you have made.
Abort—do not save changes.
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Voice Announcements
If one of your keys is displayed as Record then you will be able to record
some of the announcements your Telecom uses. In particular, you can record
announcements for each of the Fast Dial user keys, as well as the
announcement that is played to a personal recipients when the receive alarm
calls from your Telecom.
Fast Dial announcements
You can record up to five seconds of speech for each Fast Dial key. Normally,
you should record the name of the person. If you record the name Julie,
Telecom will announce Calling Julie when the Fast Dial is pressed. To record
an announcement for a Fast Dial user key you should do the following.
1. Hold the Fast Dial key down and
then press and hold the Record user
key. Your Telecom will beep
to
indicate that recording has started,
and the volume key will flash during
recording.
2. Record a brief message, such as the
name of the person who is called
by the Fast Dial key, and then
release the Fast Dial user key when you have finished. Your Telecom
will then beep to indicate that recording has ended.
3. To test the announcement press the Fast Dial key to make a call,
listen to the recording, and then cancel the call using the Cancel
button before the call is made.
Removing a Fast Dial and announcement. If you hold down a Fast Dial
user key and then press the Cancel key this will delete the name, number
and voice announcement attached to the key.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
27
Personal Recipients
When Telecom calls a personal recipient with an alarm it will announce the
number of the Telecom that is calling. However, Telecom can play a recorded
message instead, and this can make it easier for the recipient to recognize
the call.
To record an announcement hold down the #
key under the flap and
then press and hold down the Record user key. You will then hear an
announcement which says, Please record your personal recipient
announcement now. Once you have finished recording release the # key
and the Record user key—the recorded announcement will be stored.
Deleting a recorded announcement. To remove a personal recipient
announcement hold down the #
28
key and press the Cancel button.
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Problems and Answers
Most problems can be overcome with a few simple checks. If these checks
do not overcome the problem then contact your response center. Alternatively,
you can contact Tunstall directly, and the staff will be pleased to help.
The alarm button on top of my Telecom does not light up when the power is
turned on
1. Check that the transformer is plugged into the power receptacle.
2. Check that the wall receptacle is turned on. Do other electrical
appliances work when plugged into the same receptacle?
3. Check that the lead from the transformer is properly plugged into
your Telecom.
The alarm button on top of my Telecom continues to flash rapidly
If this rapid flashing continues for a long period (i.e. several minutes) this
indicates that there is a fault with your Telecom. If this is the case then you
need to contact your supplier and explain the problem.
When I press the button on my Fall Detector or Amie pendant my Telecom does
not make an alarm call
1. Stand next to your Telecom with your radio pendant and try to raise
an alarm. If your Fall Detector or radio pendant works when it is
close to your Telecom, but not when it is further away, then see the
section earlier in this guide on radio pendants.
2. If pressing the button on your Fall Detector or Amie pendant does
not make your Telecom raise a call even when you are standing next
to it, then try raising a call by pressing the large alarm button on
the top of your Telecom. If this does not work then the problem is
with your Telecom, not your Fall Detector or other radio pendant
(see the section below). If your Telecom raises a call when you press
the large alarm button on the top of it, but does not raise a call
when you use your Fall Detector or Amie pendant, then you need to
contact your supplier and explain the problem.
© 2002 Tunstall Group Ltd.
Telecom 4000 User Guide
29
When I press the large alarm button on top of Telecom it does not raise an alarm
1. Is Telecom plugged into the electrical power? Is the large red alarm
button lit up as it should be? If it is not then see the section above
on this topic.
2. Is your Telecom properly connected to the telephone line? Check
the connections between your Telecom and the telephone jack.
3. Is there a fault with the telephone jack? Try raising an alarm with
your Telecom plugged into a different telephone jack if one is
available.
4. If your Telecom is properly connected, is the telephone line faulty?
Pick up the handset of the telephone plugged into Telecom and
listen for a dial tone. If you cannot hear one there may be a fault on
the line.
5. Is the fault on the line inside your home or outside? Try disconnecting
all other telephones connected to the line and try raising an alarm
again.
Since connecting Telecom I cannot receive telephone calls
Disconnect all telephones with the exception of your Telecom 4000. Then
ask someone to call you. Your Telecom unit should ring and you will be able
to answer the call by pressing the green Cancel button on your Telecom.
If your Telecom rings when it is the only telephone connected to the
telephone line then this may be because one of your other telephones is
faulty. Alternatively, this may be because you have been connecting too many
telephones to your telephone line.
You should not connect more than four telephones to any one telephone
line. Telecom counts as one telephone. If you do, then your telephones may
not ring when someone calls. This maximum of four telephone devices
includes fax machines, computer modems and answering machines.
30
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Federal Communications Commission (FCC) notices
This equipment complies with Part 68 of the FCC rules and
the requirements adopted by the ACTA. On the base of this
equipment is a label that contains, among other information,
a product identifier in the format US:AAAEQ##TXXXX. If
requested, this number must be provided to the telephone
company.
Universal Service order Code (USOC): RJ11C
A plug and jack used to connect this equipment to the premises
wiring and telephone network must comply with the applicable
FCC Part 68 rules and requirements adopted by the ACTA. A
compliant telephone cord and modular plug is provided with
this product. It is designed to be connected to a compatible
modular jack that is also compliant. See installation instructions
for details.
Ringer Equivalence Number (REN): 0.4
The REN is used to determine the number of devices that may
be connected to a telephone line. Excessive RENs on a
telephone line may result in the devices not ringing in response
to an incoming call. In most but not all areas, the sum of RENs
should not exceed five (5.0). To be certain of the number of
devices that may be connected to a line, as determined by the
total RENs, contact the local telephone company. For products
approved after July 23, 2001, the REN for this product is part
of the product identifier that has the format
US:AAAEQ##TXXXX. The digits represented by ## are the
REN without a decimal point (e.g., 04 is a REN of 0.4). For
earlier products, the REN is separately shown on the label.
If this equipment (Telecom 4000) causes harm to the telephone
network, the telephone company will notify you in advance
that temporary discontinuance of service may be required. But
if advance notice isn't practical, the telephone company will
notify the customer as soon as possible. Also, you will be
advised of your right to file a complaint with the FCC if you
believe it is necessary.
The telephone company may make changes in its facilities,
equipment, operations or procedures that could affect the
operation of the equipment. If this happens the telephone
© 2002 Tunstall Group Ltd.
company will provide advance notice in order for you to make
necessary modifications to maintain uninterrupted service.
This equipment (Telecom 4000) contains no user servicable
parts. If trouble is experienced with this equipment (Telecom
4000), for repair or warranty information, please contact
Tunstall Canada Inc. Tel 905-677-1144. If the equipment is
causing harm to the telephone network, the telephone
company may request that you disconnect the equipment until
the problem is resolved.
Connection to party line service is subject to state tariffs.
Contact the state public utility commission, public service
commission or corporation commission for information.
If your home has specially wired alarm equipment connected
to the telephone line, ensure the installation of this equipment
(Telecom 4000) does not disable your alarm equipment. If you
have questions about what will disable alarm equipment,
consult your telephone company or a qualified installer.
When programming emergency numbers and (or)
making test calls to emergency numbers:
Remain on the line and briefly
explain to the dispatcher the reason
for the call.
Perform such activities in the offpeak hours, such as early morning
or late evenings.
Alarm dialing equipment must be able to seize the telephone
line and place a call in an emergency situation. It must be able
to do this even if other equipment (telephone, answering
system, computer modem, etc.) already has the telephone line
in use. To do so, alarm dialing equipment must be connected
to a properly installed RJ31X jack that is electrically in series
with and ahead of all other equipment attached to the same
telephone line. Proper installation is depicted in the figure
below. If you have any questions concerning these instructions,
you should consult your telephone company or a qualified
installer about installing the RJ31X jack and alarm dialing
equipment for you.
Telecom 4000 User Guide
31
Federal Communications Commission (FCC) notices
This equipment has been tested and found to comply with the
limits for a Class B digital device, pursuant to part 15 of the
FCC Rules. These limits are designed to provide reasonable
protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate
radio frequency energy and, if not installed and used in
accordance with the instructions, may cause harmful
interference to radio communications. However, there is no
guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference
to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to
try to correct the interference by one or more of the following
measures:
32
•
•
•
•
Reorient or relocate the receiving
antenna.
Increase the separation between the
equipment and receiver.
Connect the equipment into an outlet
on a circuit different from that to which
the receiver is connected.
Consult the dealer or an experienced
radio/TV technician for help.
Warning: Changes or modifications to this unit not expressly
approved by the party responsible for compliance could void
the user's authority to operate the equipment.
Telecom 4000 User Guide
© 2002 Tunstall Group Ltd.
Industry Canada Warnings
Notice
The Industry Canada Label identifies certified equipment. This certification means
that the equipment meets telecommunications network protective, operational and
safety requirements as prescribed in the appropriate Terminal Equipment Technical
Requirements document(s). The Department does not guarantee the equipment will
operate to the user’s satisfaction.
Before installing this equipment, users
should ensure that it is permissible to be
connected to the facilities of the local telecommunications company. The equipment
must also be installed using an acceptable
method of connection. The customer should
be aware that compliance with the above
conditions may not prevent degradation of
service in some situations.
Repairs to certified equipment should be
coordinated by a representative designated
by the supplier. Any repairs or alterations
made by the user of this equipment, or
equipment malfunctions, may give the telecommunications company cause to request
the user to disconnect the equipment.
Users should ensure for their own
protection that the electrical ground
connections of the power utility, telephone
lines and internal metallic water pipe
system, if present, are connected together.
This precaution may be particularly
important in rural areas. Caution: Users
should not attempt to make such
connections themselves, but should contact
the appropriate electric inspection authority,
or electrician, as appropriate.
Notice
The Ring Equivalent Number (REN) assigned
to each terminal device provides an indication of the maximum number of terminals
allowed to be connected to a telephone interface. The termination of an interface may
consist of any combination of devices subject only to the requirement that the sum
of the Ringer Equivalence Number of all the
devices does not exceed 5.
Flap and number keys
Speaker
Volume keys
User Keys
Alarm button
Interactive display
Cancel button
Microphone
Requesting help
• Press the alarm button on your radio pendant.
• Press the alarm button on your Telecom 4000.
• Use any of the pull cords if fitted.
Answering a call
• Press the Speaker user key.
• Press the alarm button on your radio pendant.
• Press the Cancel button on your Telecom 4000.
Making a call
• Press a Fast Dial user key.
• Press the Speaker user key, lift the flap and enter the telephone number.

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