Verifone VX600 Point of Sale Terminal User Manual Vx600 book

VeriFone Inc Point of Sale Terminal Vx600 book

user manual

VeriFone Part Number DOC087-013-EN-A, Revision A.5VERIFONECONFIDENTIALREVISION A.5 VX 600 for the iPhone 3G/3GsInstallation Guide
All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc.The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USA1-800-VERIFONEwww.verifone.comVeriFone Part Number DOC087-013-EN-A, Revision A.5VX 600 for the iPhone 3G/3Gs Installation Guide© 2010 VeriFone, Inc.VERIFONECONFIDENTIALREVISION A.5 VeriFone, the VeriFone logo, Omni, VeriCentre, and Verix are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc.Apple, the Apple logo, and iPhone are registered trademarks of Apple Inc.All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.WARNING The VX 600 uses an internal lithium-ion polymer battery. Do not dispose the VX 600 in a fire. lithium-ion polymer batteries must be recycled or disposed of properly. Do not dispose of lithium-ion polymer batteries in municipal waste sites.
VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 3VERIFONECONFIDENTIALREVISION A.5 CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Device Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Performance and Durability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Security. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Contactless Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9Communication Technology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9CHAPTER 2Device Setup Selecting a Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Personal Security Considerations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Examining Device Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Back View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Power Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Micro-USB Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Installing/Removing an iPhone into the VX 600 . . . . . . . . . . . . . . . . . . . . . . . . . 16Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Manual Startup and Shutdown . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Connecting the VX 600 to a Power Source. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Connecting the iPhone to a Host Computer via Micro-USB. . . . . . . . . . . . . . . . 18Battery Behavior (No Power Cable) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Conducting Wireless Transactions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Using a Smart Card to Conduct Transactions (Optional) . . . . . . . . . . . . . . . . . . 20Using the Magnetic Stripe Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Using the CTLS Reader (Optional). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21Using the Barcode Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22CHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Temperature. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23CHAPTER 4Maintenance Cleaning the Device . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Device Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
CONTENTS 4VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25CHAPTER 5VeriFone Service and Support Returning a Device for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Accessories. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28CHAPTER 6TroubleshootingGuidelines Device Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Device Display Does not Show Correct/Readable Info . . . . . . . . . . . . . . . . . . . 29Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Transactions Fail To Process. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 5VERIFONECONFIDENTIALREVISION A.5 PREFACE This guide is your primary source of information for setting up the VX 600.AudienceThis guide is useful for anyone installing a VX 600 device. Basic descriptions of the device features are also provided.OrganizationThis guide is organized as follows:Chapter 1, Device Overview. Provides an overview of the VX 600.Chapter 2, Device Setup. Explains how to set up and install an iPhoneinto the VX 600. It tells you how to select a location, establish power connection, and install SIM and MSAM cards.Chapter 3, Specifications. Discusses power requirements and dimensions of the VX 600.Chapter 4, Maintenance. Explains how to maintain your VX 600.Chapter 5, VeriFone Service and Support. Provides information on how to contact your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.Chapter 6, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in device installation.Related DocumentationTo learn more about the VX 600, refer to the following set of documents:VX 600 Certifications and Regulations Sheet VPN DOC087-011-EN-AVX 600 Quick Installation Guide VPN DOC087-012-EN-AVX 600 Reference Manual VPN DOC087-014-EN-AVX 600 Web site www.paywaremobile.com
PREFACE Conventions and Acronyms6VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 Conventions and AcronymsThis section describes the conventions and acronyms used in this guide.Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConvention Meaning ExampleBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PINpad port.The caution symbol indicates possible hardware or software failure, or loss of data.The device is not waterproof or dustproof, and is intended for indoor use only.The lightning symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the device near water.Table 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentEMV Europay MasterCard and VISALCD Liquid Crystal DisplayLED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePED PIN Entry DevicePIN Personal Identification NumberSD Secure DigitalSIM Subscriber Identity ModuleUSB Universal Serial BusVPN VeriFone Part NumberWi-Fi Wireless FidelityNOTECAUTIONWARNING
VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 7VERIFONECONFIDENTIALREVISION A.5 CHAPTER 1Device OverviewThis chapter provides a brief description of the VX 600, the smallest micro-merchant and convenience retailing mobile payment solution in the industry. This payment solution seamlessly blends the industry standard, secure Vx operating system and Trident hardware architecture with the Apple OS allowing for an endless variety of vertical applications and secure payment combinations to suit today’s dynamic and innovative retailing needs. This solution packs a wallop: familiar color/touch display interface via an iPhone, blazing fast processor, abundant memory, the latest PCI 2.0 security, integrated 2D barcode scanner, capacitive touch encrypted PINpad, integrated contactless and NFC ready, all in the smallest most versatile form factor available.The VX 600 is a portable, battery-powered device designed to fit your hands comfortably and is ideal for consumer-facing and merchant facing retail integrated applications. It features a crisp 128 x 32 display and a spill-resistant capacitive keypad. It supports a variety of communications technologies via the host iPhone including: 802.11g Wi-FI with WPA2 security support, GPRS, Bluetooth® wireless technology, and CDMA.Figure 1 The VX 600 DeviceNOTE VeriFone ships variants of the VX 600 for different markets. Your device may have a different configuration supporting a different Apple device. The following devices may or may not be present: a smart card reader, contactless, barcode scanner.
DEVICE OVERVIEW Features and Benefits8VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 Features at a glanceFeatures and BenefitsVX 600 devices provide the right combination of features and functions including a triple-track magnetic-stripe card reader, smart card reader, integrated PIN pad, color/touch display, optional 2D barcode reader, and optional contactless/NFC support.Exceptional Ease of Use•The lightweight (less than 1 pound), compact, stylish and ergonomic balance allows convenient device hand-off to the consumer for PIN entry or other input.•Integration with the Apple OS enables rapid backend development and complex system integration in a short period of time.•Large, well-placed, capacitive keys provide a continuity of user experience between the VX 600 and iPhone.•Horizontal magnetic stripe card reader with an enlarged card entrance delivers optimal card swiping and reading without the need to visually guide the card.•iPhone touchscreen allows for icon-based applications or electronic signature capture support•The VX 600 size is easily able to be dropped in any pocket, or an optional hands-free holster is available that fits the server’s or clerk’s belt so that the POS device can be quickly removed and easily handed to the customer•400 mHz ARM11 RISC processor delivers power and usability in a convenient “hand-over” design•Securely supports and runs payment and value-added applications •Multi-application operating environment•Offers unsurpassed performance on EMV smart card transactions•Advanced memory architecture to meet tomorrow’s needs with support for 160 MB standard•Backward compatibility with VeriFone VX solutions and the flexible Apple OS helps reduce development cost and time to market•Touchscreen capabilities to the smallest purpose-built wireless payment device•Multiple connectivity and contactless options•32-bit processing and multi-tasking capabilities•Spill-resistant design prevents liquid from entering the solution by forcing it down and off the front of the device•Security architecture exceeds specifications for PCI-PED and sophisticated file authentication•Dock mechanism firmly secures the iPhone with the VX 600 and quickly disengages for easy iPhone removal
DEVICE OVERVIEWFeatures and BenefitsVX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 9VERIFONECONFIDENTIALREVISION A.5 Performance and Durability•Powerful 400-mHz ARM11 processing completes transactions in seconds•High-capacity lithium-ion polymer battery can rapidly charge and offer 10+ hours of PIN pad and host device power.•Standard Micro-USB port allows for convenient product charging, or optional full-featured Gang Charging base allows for multiple units to charge at once.•Rounded corners and drop resistant to 3 feet on concrete floor to minimize breakage•160 MB of memory standard Security•PCI PED 2.0 approved for debit and other PIN-based transactions•EMV Level 1 and 2 Type Approval•Tamper-resistant construction, SSL protocols, and VeriShield file authentication•Supports VeriShield Protect encryption implementations Contactless Capability•Advanced contactless architecture that future-proofs investment with a single contactless interface (SingleCl), SoftSAMs, and side-by-side application architecture•Large tap zone (CTLS logo) that encompasses the PINpad optimizes user experience•Contactless version accepts EMV in addition to magnetic stripe contactless payments as well as PIN-based transactionsCommunication Technology•VX 600 works seamlessly with the attached iPhone to provide a variety of communications including:•GPRS, 3G: Long-range wireless payment for retailers that have no physical location limitations.•Wi-Fi: Ideal for retailers that need multiple wireless devices and traditionally have an existing IP infrastructure.•Bluetooth® : Simple, plug-and-play installation for locations that need short-range wireless capability.
DEVICE OVERVIEW Features and Benefits10 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5
VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 11VERIFONECONFIDENTIALREVISION A.5 CHAPTER 2Device SetupThis chapter describes the device setup procedure. You will learn about: •Selecting a Location•Unpacking the Shipping Carton•Examining Device Features•Installing/Removing an iPhone into the VX 600•Installing/Replacing MSAM Cards•Manual Startup and Shutdown•Connecting the VX 600 to a Power Source•Connecting the iPhone to a Host Computer via Micro-USB•Battery Behavior (No Power Cable)•Conducting Wireless Transactions•Using a Smart Card to Conduct Transactions (Optional)•Using the Magnetic Stripe Reader•Using the CTLS Reader (Optional)•Using the Barcode Reader
DEVICE SETUP Selecting a Location12 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 Selecting a Location Use the following guidelines when selecting a location for your VX 600. To select a location•Select a location convenient for both merchant and cardholder.•Select a location that is far from heavy metal objects.•Select a location near a power outlet.Environmental Factors•Select a flat support surface, such as a countertop or table, to keep the device safe in between uses.•Do not use the device where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the device away from direct sunlight and anything that radiates heat, such as a stove or motor.•Do not use the device outdoors. Personal Security ConsiderationsThe VX 600 is a handover device and personal security is significantly impacted by the carholder entering the PIN. •Hand the VX 600 directly to the cardholder for them to enter their PIN.•Encourage the cardholder to hold the VX 600 close to avoid allowing others to see the information entered.Electrical Considerations•Avoid using this product during electrical storms.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the device near water or in moist conditions.WARNINGFor safety, do not string cables or cords across a walkway.CAUTION The device is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.
DEVICE SETUPUnpacking the Shipping CartonVX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 13VERIFONECONFIDENTIALREVISION A.5 Unpacking the Shipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The VX 600 is a secure product and any tampering may cause the device to cease to function properly. To unpack the Shipping Carton 1Remove and inspect the following items:•VX 600 unit•USB to Micro-USB cord2Remove all plastic wrapping from the unit and other components.3Remove the clear protective film from the unit. 4Save the shipping carton and packing material for future repacking or moving the device.Examining Device FeaturesBefore you continue the installation process, notice the features of the VX 600 (see Figure 2 and Figure 3).CAUTION Do not use a unit that has been damaged or tampered with. The VX 600 comes equipped with tamper-evident labels. If a label or component appears damaged or if the device appears to have been opened, please notify the shipping company and your VeriFone representative or service provider immediately.NOTE You will need to have an iPhone installed to proceed. For more information, see Installing/Removing an iPhone into the VX 600.
DEVICE SETUP Examining Device Features14 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 Front View•The front panel includes the following features:Figure 2 VX 600 Device Features•An MSAM (Micromodule-Size Security Access Module) compartment, is located on the left side of the device. The VX 600 contains an MSAM cardholder to support stored-value card programs or other merchant card requirements.•A power button to switch on/off the device.•A Micro-USB port is located on the bottom left side for data connection, handset synchronization and power charging.•A magnetic stripe reader, is built into the right side of the device. Swipe the card using the proper direction, with the magnetic stripe down and facing inward, toward the device.*ACTION BUTTONSMAGNETIC STRIPEREADER*ACTION BUTTONS*MSAM SLOTPOWERBUTTONMICRO-USB PORT*OPTIONALNOTE VeriFone ships variants of the VX 600 for different markets. Your device may have a different configuration. The following devices may or may not be present: a CTLS reader, smart card reader, or a barcode scanner. However, the basic processes described in this guide remain the same, regardless of device configuration.
DEVICE SETUPExamining Device FeaturesVX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 15VERIFONECONFIDENTIALREVISION A.5 Back ViewThe back panel includes the following features:Figure 3 VX 600 Device Features (Back View)•A 128 x 32 pixel LCD display•Two types of keys on the capacitive touch keypad:aA 12-key keypadbThree color-coded function keys below the keypad•An optional 2D imager located on top of the device for scanning barcodes; an audible “beep” indicates a successful scan•Action buttons located on both sides to turn on the optional barcode reader•A CTLS LED that acts as CTLS signal•An optional smart card reader on top of the LED meter (See Using a Smart Card to Conduct Transactions (Optional))•An optional CTLS/NFC antenna below the LED meter for contactless paymentsPower PortThe VX 600 provides a power port to connect to an external power source. The device uses the same power adapter as the iPhone.Micro-USB PortThe VX 600 also provides a micro-USB port to connect to a host computer through a standard USB to Micro-USB cable (VPN CBL000-021-01-A). ;,2*2D IMAGERCTLS LED*CTLS/NFCANTENNACAPACITIVE*ACTION BUTTONS*SMART CARDLCD DISPLAYREADER*OPTIONALTOUCHKEYPAD(BARCODE SCANNER)
DEVICE SETUP Installing/Removing an iPhone into the VX 60016 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 Installing/Removing an iPhone into the VX 600You need to install an iPhone into the VX 600 to perform any transaction. You can also install an iPhone into the VX 600 to synchronize data and download applications.To install an iPhoneinto the VX 600 1Hold and secure the VX 600 with the PIN pad facing down.2Expand the lower portion of the device. 3Firmly grasp the iPhone and position it on top of the VX 600.4Slide the iPhone downward to align the pins with the connector on the VX 600 then, gently but firmly push the expanded section upward until it locks in place.Figure 4 Installing an iPhone into the VX 600To remove an iPhonefrom the VX 600 1Hold and secure the VX 600 with the PINpad facing down.2Expand the lower portion of the device. The iPhone will automatically disengage from VX 600 dock.3Carefully remove the iPhone from the device and then slide the expanded lower section upward until it locks in place.Figure 5 Removing an iPhone from the VX 600$ % & '$%&
DEVICE SETUPInstalling/Replacing MSAM CardsVX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 17VERIFONECONFIDENTIALREVISION A.5 Installing/Replacing MSAM CardsWhen you first receive your VX 600, you may need to install an MSAM card or you may need to replace old cards. To Install/Replace MSAM 1Unplug any cables or chargers from the VX 600. Using your finger, push the MSAM compartment door, located on the left side of the front panel, to eject the MSAM tray. A small hole can be found under the center of the MSAM door. If needed, use a paper clip to pull the door out.2Place the MSAM card on top of the tray with the gold contacts facing down.3Align the MSAM tray properly into the compartment and gently push the tray until it locks in place.Figure 6 Inserting an MSAM CardManual Startup and ShutdownTo manually startup and shutdown the VX 600, hold down on the power button, depicted in Figure 2.Connecting the VX 600 to a Power SourcePlug the wall-mount charger to an external power source and connect it to the VX 600 to charge the device.CAUTION Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.NOTENot all applications require the use of an MSAM card.NOTE Make sure that the MSAM card sits firmly on the tray. The MSAM compartment will not close properly if the MSAM card is installed incorrectly.-3!-#!2$$ % & '
DEVICE SETUP Connecting the iPhone to a Host Computer via Micro-USB18 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 The VX 600 has three power states. The device operates in Run Mode during startup or when in use. The device enters Hibernation Mode when it has been idle for more than 60 seconds. After more than 30 seconds in Hibernation Mode, the device then enters Sleep Mode.To connect to a wall-mount charger 1Insert the power plug into the port located on the side of the VX 600.2Plug wall-mount charger into a wall outlet or powered surge protector.Connecting the iPhone to a Host Computer via Micro-USBConnect the iPhone to a host computer to synchronize handset data and charge the VX 600.USB bus power is used to charge both iPhone and the VX 600. When the Micro-USB cable is plugged into the device, it charges the VX 600 to at least 90% capacity before charging full charging the iPhone. When the iPhone is fully charged, the VX 600 continues to charge.Figure 7 Connecting an iPhone to a Host ComputerTo connect to a host computer 1Disconnect power from the host computer. 2Connect the Micro-USB plug into the Micro-USB port located on the left side of the VX 600.3Connect the other end of the Micro-USB cable into the host computer’s USB port.4Reconnect power to the host computer.CAUTION Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.NOTE When the VX 600 is in Hibernation Mode or whenever the iPhone enters Hibernation Mode, pass-through charging is turned off.
DEVICE SETUPBattery Behavior (No Power Cable)VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 19VERIFONECONFIDENTIALREVISION A.5 Battery Behavior (No Power Cable)When provided with external power, the VX 600 device charges its internal battery to 90%. No transactions are allowed while the VX 600 charges its battery, but the iPhone can be operated on its own battery power. When the VX 600 battery reaches 90% charge, the VX 600 provides pass-through power to the installed iPhone, and transactions can be executed using the iPhone and VX 600. At any time, you can override these defaults and enable pass-through power to the iPhone by pressing the Enter+3 key combination, but this causes the VX 600 to enter Sleep Mode.When operating on battery alone, the VX 600 device cable allows for pass-through power to the iPhone as long as the VX 600 battery exceeds 80% charge.NOTE •The VX 600 device operates on battery power or AC power. The battery charger in the device is active whenever the power pack is connected. Both the batteries in the device as well as in the iPhone are charged by PC power or the external power pack.•Lithium-ion polymer batteries are not affected by shallow charging. When the device has no external power source or smart battery, the coin cell battery procides power to the security circuit.•When the VX 600 device is in Hibernation Mode or whenever the iPhone enters its own Hibernation Mode, all pass-through power is disabled.
DEVICE SETUP Conducting Wireless Transactions20 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 Conducting Wireless TransactionsTo conduct a wireless transaction:•Ensure the device is in an optimal position for transmitting.•Follow the on-screen instructions provided with your application.Using a Smart Card to Conduct Transactions(Optional)The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.Figure 8 Inserting a Smart Card To Conduct a Smart Card Transaction 1Position the smart card with the contacts facing the iPhone.2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card only when the application indicates the transaction is complete. Using the Magnetic Stripe ReaderThe VX 600 supports credit and debit card transactions. The magnetic stripe reader is located on the right side of the VX 600.NOTE When using an iPhone, a valid SIM card is needed to conduct transactions. For more information on installing/replacing a SIM card, refer to the appropriate Apple documentation or visit the Apple Web site.CAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.NOTE When using an iPhone, a valid SIM card is needed to conduct transactions. For more information on installing/replacing a SIM card, refer to the appropriate Apple documentation or visit the Apple Web site.
DEVICE SETUPUsing the CTLS Reader (Optional)VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 21VERIFONECONFIDENTIALREVISION A.5 Figure 9 Using Magnetic Stripe CardTo Conduct a Credit/Debit Card Transaction1Position the magnetic card with the stripe in the card reader and facing inward, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 9.3Swipe the card through the magnetic card reader.Using the CTLS Reader (Optional)The VX 600 supports contactless credit/debit card transactions. To perform a contactless transaction, gently tap the card or hold the card against the surface of the contactless antenna, which is marked by the CTLS symbol.Figure 10 Using the CTLS Reader88888888888888NOTE When using an iPhone, a valid SIM card is needed to conduct transactions. For more information on installing/replacing a SIM card, refer to the appropriate Apple documentation or visit the Apple Web site.;,2
DEVICE SETUP Using the Barcode Reader22 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 Using the Barcode ReaderTo use the barcode reader, press the Action buttons (see Figure 2 and Figure 3).Figure 11 Using the Barcode Reader$!&$!&$!&$ %
VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 23VERIFONECONFIDENTIALREVISION A.5 CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the VX 600 device.PowerCharging via USB to computer system or power adapter: 5V DC 0.5 A or 5V DC 1.0 ATemperature•Operating temperature: 0° to 40°C (32° to 104°F)•Relative humidity: 5% to 90%; non-condensingExternal Dimensions•Length: 139.2 mm (5.5 in)•Width: 74.9 mm (2.9 in)•Depth: 31.0 mm (1.2 in)
SPECIFICATIONS External Dimensions24 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5
VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 25VERIFONECONFIDENTIALREVISION A.5 CHAPTER 4MaintenanceThe VX 600 device has no user-maintainable parts. Cleaning the DeviceTo clean the device, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.Device ContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX 600 battery stay clean and unbent. Smart Card ReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or device display.CAUTION Avoid touching the recessed area on the device. Finger oils tarnish contacts, causing bad connections. When operating on battery power and experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
MAINTENANCE Smart Card Reader26 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5
VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 27VERIFONECONFIDENTIALREVISION A.5 CHAPTER 5VeriFone Service and SupportFor VX 600 problems, contact your local VeriFone representative or service provider. For VX 600 product service and repair information:•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your VeriFone representative Returning a Device for ServiceBefore returning a VX 600, you must obtain an MRA number. The following procedure describes how to return one or more devices for repair or replacement (U.S. customers only). To Return a Device for Service 1Get the following information from the printed labels on the bottom of each VX 600 to be returned:•Product ID, including the model and part number. For example, “VX 600” and “M087-XXX-XXX-xxx.”•Serial number (S/N nnn-nnn-nnn)2Obtain the MRA number(s) by completing one of the following:aCall VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.NOTE Customers outside the United States are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of devices and accessories.
VERIFONE SERVICE AND SUPPORT Accessories and Documentation28 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 cComplete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the VX 600 you are returning for service or repair (device serial numbers are located on the bottom of the unit.•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX 600).Accessories and DocumentationVeriFone produces the following accessories and documentation for the VX 600. When ordering, please refer to the part number in the left column. •VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your VeriFone representative Accessories02746-01 VeriFone Cleaning KitCBL000-021-01-A USB to Micro-USB Cable, 1 meterDocumentationNOTE One MRA number must be issued for each VX 600 you return to VeriFone, even if you are returning several of the same model.VX 600 Certifications and Regulations Sheet VPN DOC087-011-EN-A VX 600 Quick Installation Guide VPN DOC087-012-EN-AVX 600 Reference Manual VPN DOC087-014-EN-AVX 600 Web site www.paywaremobile.com
VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 29VERIFONECONFIDENTIALREVISION A.5 CHAPTER 6Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to help you install and configure your VX 600 successfully. Typical examples of malfunction you may encounter while operating your VX 600 and steps you can take to resolve them are listed in this chapter. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Device Does Not Start•Ensure that the battery charge state is not below the critically low level. •Recharge the battery. Device Display Does not Show Correct/Readable Info•Recharge the battery.•Connect the VX 600 into a known-good power supply (if available) to see if this clears the problem.•If the problem persists, contact your local VeriFone representative for assistance.NOTE The VX 600 comes equipped with tamper-evident labels. The VX 600 unit contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the device. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTION Use only a VeriFone-supplied power pack. Using an incorrectly rated power supply may damage the device or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the device matches the requirements specified on the bottom of the device. (See Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
TROUBLESHOOTING GUIDELINES Blank Display30 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 Blank DisplayWhen the VX 600 display screen does not show correct or clearly readable information:•Check device power connection.•Remove and reapply power to the device.•Check if the iPhone is properly installed.•If the problem persists, contact your local VeriFone service provider.Keypad Does Not RespondIf the keypad does not respond properly:•Check the device display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•Check if the iPhone is properly installed.•If the problem persists, contact your local VeriFone representative.Transactions Fail To Process There are several reasons why the device may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the VX 600 card reader, the black magnetic stripe on the card should face down and inward, toward the iPhone and must be inserted from the top of the device (see Figure 9). •If the manual transaction does not work, proceed to Ensure that the radio has been activated by your service provider..Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted (see Installing/Replacing MSAM Cards).•Contact your VeriFone distributor or service provider.Check the Signal Strength On-screen (SoftPay)•Signal-strength indicator displays at least one bar to indicate connectivity to radio network.•Ensure that the radio has been activated by your service provider.
TROUBLESHOOTING GUIDELINESTransactions Fail To ProcessVX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDE 31VERIFONECONFIDENTIALREVISION A.5
TROUBLESHOOTING GUIDELINES Transactions Fail To Process32 VX 600 FOR THE IPHONE 3G/3GS INSTALLATION GUIDEVERIFONECONFIDENTIALREVISION A.5 Federal Communication Commission Interference Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:  Reorient or relocate the receiving antenna.  Increase the separation between the equipment and receiver.  Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.  Consult the dealer or an experienced radio/TV technician for help. FCC Caution: Any changes or modifications not expressly approved by the party responsible for compliance could void the user's authority to operate this equipment. This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation. Digital apparatus (ICES003) This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numérique de la classe [B] est conforme à la norme NMB-003 du Canada.
VX 600 for the iPhone 3G/3GsInstallation GuideVeriFone Part Number DOC087-013-EN-A, Revision A.5VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USA1-800-VERIFONEwww.verifone.comVERIFONECONFIDENTIALREVISION A.5

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