Verifone VX520-G POINT OF SALE TERMINAL User Manual

VeriFone Inc POINT OF SALE TERMINAL

User Manual

VERIFONE CONFIDENTIAL DRAFTVeriFone Part Number DOC252-063-EN-A, Revision AVX520-GInstallation Guide
VERIFONE CONFIDENTIAL DRAFTAll rights reserved . No p art of the con tents o f thi s documen t may be rep roduced or transmitte d in any form witho ut th e writtenpermission of VeriFone, Inc.The information con tained in this d ocument is su bject to chan ge without no tice. Al though VeriFone ha s attempted to ensu re theaccuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs arefor illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample programbefore placing the software into productive use. This document, including without limitation the examples and software programs, issupplied “As-Is.”VeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USAwww.verifone.comVeriFone Part Number DOC252-063-EN-A, Revision AVX520-G Installation Guide© 2013 VeriFone, Inc.VeriFone, the VeriFone logo , V eriCentre, V erix, and Zo nTalk are regi stered trad emarks of VeriFone. Othe r bra nd names ortrademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team.
VERIFONE CONFIDENTIAL DRAFTVX 520-G INSTALLATION GUIDE 3CONTENTSPREFACE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6CHAPTER 1Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10Countertop Performance in a Hand-Over Design . . . . . . . . . . . . . . . . . . . . . 11True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11Wireless Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11CHAPTER 2Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16Establishing Communication . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Connecting by Telephone Line. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Connecting by Ethernet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Connecting by GPRS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Loading a Paper Roll in the Printer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22Installing or Replacing SIM Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Installing the Smart Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26Charging the Smart Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
VERIFONE CONFIDENTIAL DRAFTCONTENTS4VX 520-G INSTALLATION GUIDECHAPTER 3Specifications Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31DC Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31Temperature . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31External Dimensions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31CHAPTER 4Maintenance Cleaning the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33CHAPTER 5TroubleshootingGuidelinesBlank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . 38Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38CHAPTER 6VeriFone Serviceand SupportReturn a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40Spare Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41INDEX . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .43
VERIFONE CONFIDENTIAL DRAFTVX 520-G INSTALLATION GUIDE 5PREFACEThis guide is your primary source of information for setting up and installing the VX520-G terminal.AudienceThis guide is useful for anyone installing and configuring a VX520-G terminal. This manual also provides a basic description of the terminal features.OrganizationThis guide is organized as follows:Chapter 1, Terminal Overview. Provides an overview of the VX520-G terminal.Chapter 2, Terminal Setup. Explains how to set up and install the VX520-G terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices.Chapter 3, Specifications. Discusses power requirements and dimensions of the VX520-G terminal.Chapter 4, Maintenance. Explains how to maintain your VX520-G terminal.Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration.Chapter 6, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone.RelatedDocumentationTo learn more about the VX520-G terminal, refer to the following set of documents:VX 520 GPRS CTL6 Certifications and Regulations VPN DOC252-061-ENVX 520 GPRS CTLS Quick Installation Guide VPN DOC252-062-ENVX 520 GPRS CTLS Reference Manual VPN DOC252-064-ENVX 520 Installation Guide VPN DOC252-003-ENVX 520 Reference Manual VPN DOC252-004-ENVX 520 GPRS Certifications and Regulations VPN DOC252-021-ENVX 520 CTLS Certifications and Regulations VPN DOC252-031-ENVX 520 CTLS Quick Installation Guide VPN DOC252-032-ENVX 520 CTLS Installation Guide VPN DOC252-033-EN
VERIFONE CONFIDENTIAL DRAFTPREFACEConventions and Acronyms6VX 520-G INSTALLATION GUIDEConventions andAcronymsThis section describes the conventions and acronyms used in this guide.DocumentConventionsVarious conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use. Acronym DefinitionsVarious acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 1 Document ConventionsConventionBlue Text in blue indicates terms that are cross referenced.See Conventions and Acronyms.Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermal-sensitive paper in the printer.Courier The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL.http://www.verifone.comThe pencil icon is used to highlight important information.RS-232-type devices do not work with the PIN pad port.The caution symbol indicates possible hardware or software failure, or loss of data.The terminal is not waterproof or dust proof, and is intended for indoor use only.The lighting symbol is used as a warning when bodily injury might occur.Due to risk of shock do not use the terminal near water.NOTECAUTIONWARNINGTable 2 Acronym DefinitionsAcronym DefinitionsAC Alternating CurrentATM Automated Teller MachineCPU Central Processing UnitCR Check ReaderCTLS ContactlessDC Direct CurrentEMV Europay MasterCard and VISAGPRS General Packet Radio ServiceITP Internal Thermal Printer
VERIFONE CONFIDENTIAL DRAFTPREFACEConventions and AcronymsVX 520-G INSTALLATION GUIDE 7LCD Liquid Crystal DisplayLED Light Emitting DiodeMRA Merchandise Return AuthorizationMSAM Micromodule-Size Security Access ModulePCI Payment Card IndustryPED PIN-Entry DevicesPIN Personal Identification NumberRAM Random Access MemoryRJ-11 Registered Jack 11RJ-45 Registered Jack 45RS-232 Recommended Standard 232SAM Security Access ModuleSIM Subscriber Identity ModuleVPN VeriFone Part NumberTable 2 Acronym Definitions (continued)Acronym Definitions
VERIFONE CONFIDENTIAL DRAFTPREFACEConventions and Acronyms8VX 520-G INSTALLATION GUIDE
VERIFONE CONFIDENTIAL DRAFTVX 520-G INSTALLATION GUIDE 9CHAPTER 1Terminal OverviewThis chapter provides a brief description of the VX520-G terminal:•The VX520-G is a high performance countertop terminal with enhanced communication options.•The VX520-G offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports.The VX520-G terminal uses a robust, sleek, and highly functional design.Figure 1 VX520-G TerminalNOTE VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.
VERIFONE CONFIDENTIAL DRAFTTERMINAL OVERVIEWFeatures and Benefits10 VX 520-G INSTALLATION GUIDEFeatures andBenefitsVX520-G terminals provide the right combination of features and functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP). The VX520-G is a portable, line- or battery-powered device with added GPRS wireless technology.Connectivity•Host USB port•Client USB port•Telco port•RS-232 port•Ethernet PortPerformance•400 MHz Processor (CPU)•Increased memory (128 MB Flash, 32 MB RAM)•128/64 white backlit LCD•Fastest encryption/decryption appliance on the market•Backlit keypadSecurity•Increased Security (PCI 1.3 to PCI 2.0)•SDA DDA encryption ready•Leading ECC Performance BenchmarkForm Factor•The VX520-G is ergonomically designed to fit both the traditional countertop and hand-over models.Exceptional Ease ofUse•The contactless functionality offers a convenient payment option for consumers.•The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input.•An intuitive ATM-style interface, a large 8-line by 21-character backlit display with backlit keypad, and extra-size menu prompts, simplify training and reduce help desk calls.•The integrated thermal printer simplifies paper loading and reduces paper jams.NOTEThe connectivity ports are easily accessible from the underside of the terminal.NOTE VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section.
VERIFONE CONFIDENTIAL DRAFTTERMINAL OVERVIEWFeatures and BenefitsVX 520-G INSTALLATION GUIDE 11•The triple-track, high-coercivity card reader handles most magnetic stripe cards.CountertopPerformance in aHand-Over Design•The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications.•Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages.•The VX520-G series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment.•The VX520-G meets the needs of TablePAY, DeliveryPAY, and CarsidePAY markets.True Multi-ApplicationCapability•The VX520-G terminal offers 32 MB of random access memory, and 128 MB dynamic memory allocation of the operating system, which supports multiple applications on a single terminal.•The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes.•VX520-G terminals and SoftPay EMV software are certified for EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV Library provides development of other EMV-compliant applications.•The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX520-G terminals WirelessConnectivity•Customers are not tied to a fixed location with the VX520-G terminals – the point of payment can be almost anywhere.•“Always-on” wireless connection uses the latest wireless technology (GPRS) for faster transmission and enhanced compatibility with access points and routers.
VERIFONE CONFIDENTIAL DRAFTTERMINAL OVERVIEWFeatures and Benefits12 VX520-G INSTALLATION GUIDE
VERIFONE CONFIDENTIAL DRAFTVX520-G INSTALLATION GUIDE 13CHAPTER 2Terminal SetupThis chapter describes the terminal setup procedure. You will learn about: •Selecting Terminal Location•Unpacking the Shipping Carton•Examining Terminal Features•Establishing Communication•Loading a Paper Roll in the Printer•Installing/Replacing MSAM Cards•Installing or Replacing SIM Card•Connecting Optional Devices•Connecting the Terminal Power Pack•Charging the Smart Battery•Privacy Shield (Optional)•Using the CTLS Reader•Using the Smart Card Reader•Using the Magnetic Card ReaderSelectingTerminalLocationUse the following guidelines when selecting a location for your VX520-G terminal. Ease of Use•Select a location convenient for both merchant and cardholder.•Select a flat support surface, such as a countertop or table.•Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor.EnvironmentalFactors•Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils.•Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPUnpacking the Shipping Carton14 VX 520-G INSTALLATION GUIDE•Do not use the terminal outdoors. ElectricalConsiderations•Avoid using this product during electrical storms.•Do not place a CTLS device within 10cm from metallic objects to avoid interference to the CTLS field.•Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment).•Do not use the terminal near water or in moist conditions.Unpacking theShipping CartonOpen the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The VX520-G terminal is a secure product and any tampering may cause the device to cease to function properly. To unpack theshipping carton 1Remove and inspect the following items:•Terminal•Power pack•Telephone line cord•Power cord2Remove all plastic wrapping from the terminal and other components.3Remove the clear protective film from the LCD screen. 4Save the shipping carton and packing material for future repacking or moving the terminal.CAUTION The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty.CAUTION Do not use a terminal that has been damaged or tampered with.The VX520-G terminal comes equipped with tamper-evident labels. If a label or component appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPExamining Terminal FeaturesVX 520-G INSTALLATION GUIDE 15ExaminingTerminalFeaturesBefore you continue the installation process, notice the features of the VX520-G terminal (see Figure 2).Figure 2 VX520-G Terminal Features (Front Panel)Front PanelThe front panel includes the following features:•A terminal display, backlit LCD screen. The screen also acts as the CTLS tapping area for contactless transactions.•Four LED indicators above the terminal display for CTLS transactions.•Five types of keys:aA backlit 12-key, telephone-style keypad.bFour ATM-style function keys, labeled F1 to F4, to the right of the LCD screen.INTERNAL THERMAL PRINTERMAGNETIC CARD READER ATM-STYLE FUNCTION KEYSPROGRAMMABLE FUNCTION KEYSENTER KEYBACKSPACE/CLEAR KEYSMART CARD READERCANCEL KEYTELEPHONE-STYLE KEYPADALPHA KEYTERMINAL DISPLAYAND CTLS TAP AREASERRATEDMETAL STRIPPRINTER DOORLATCHCTLS LED INDICATORSNOTE VeriFone ships variants of the VX520-G terminals for different markets. Your terminal may have a different configuration from the features described in this section.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPExamining Terminal Features16 VX 520 GPRS CTLS INSTALLATION GUIDEcFour unlabeled, programmable function keys above the keypad.dThree color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). eAn ALPHA key centered at the top of the keypad.•A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad.•The VeriFone logo blue indicator LED indicates power is ON.•An internal thermal printer.•A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction.•Three SAM (security access module) compartments, built into the side of the terminal. The VX 520 GPRS CTLS terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. Connection PortsTurn the terminal upside down and remove the rear cover to view the connection ports. Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply.Figure 3 shows how to open the rear cover of the VX 520 GPRS CTLS terminals.Figure 3 Opening the VX 520 GPRS CTLS Rear CoverNOTEVeriFone ships variants of the VX 520 GPRS CTLS terminal for different markets. Your terminal may have a different configuration. However, the basic processes described in this guide remain the same, regardless of terminal configuration.23
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPExamining Terminal FeaturesVX 520 GPRS CTLS INSTALLATION GUIDE 17Figure 4 to Figure 5 show the connection ports for the VX 520 GPRS CTLS terminal.Figure 4 VX 520 GPRS CTLS Power and Connection PortsFigure 5 Additional VX 520 GPRS CTLS Connection Ports23POWER PORTRS-232 SERIAL PORTTELCO P ORT3%4(HOST USB PORTETHERNET PORTCLIENT USB PORTWARNINGDo not connect the terminal to the power supply until all the peripherals are attached.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPExamining Terminal Features18 VX 520-G INSTALLATION GUIDETo use theconnection ports The connection ports offer multiple connectivity for the VX520-G terminal. Please refer to the following list of peripheral devices for the connectivity options.Host USB Port•PP1000 USB•Vx810 USB•VX 820 USB•Barcode reader•Biometric reader•USB flash disk•USB keyboardsEthernet Port•Ethernet cable to router, hub or switchClient USB Port•PC•ECR/Cash registerTelco Port•Telephone lineRS-232 Port•PP1000•Vx810•VX 820•PC download cable•Computer•ECR•Check reader•CTLS reader•Biometric reader•Barcode reader•KeyboardFor information on how to attach peripheral devices, see Connecting Optional Devices.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPEstablishing CommunicationVX 520 GPRS CTLS INSTALLATION GUIDE 19EstablishingCommunicationYou can connect the VX 520 GPRS CTLS using three options: By telephone line, by ethernet and via GPRS.Connecting byTelephone Line.Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 6). This is a direct connection and the line is dedicated to the terminal.Figure 6 VX 520 GPRS CTLS Direct Telephone ConnectionConnecting byEthernetConnect the ethernet cable to the ETH port on the terminal, then route it directly to a network wall jack (see Figure 7). This is a direct connection to your network.Figure 7 VX 520 GPRS CTLS Ethernet ConnectionConnecting byGPRSInsert the SIM card according to the instructions on Installing or Replacing SIM Card to get your VX 520 GPRS CTLS connected to the GPRS network provider.23RJ-11WARNINGTo reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord.3%4(RJ-45
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPLoading a Paper Roll in the Printer20 VX 520-G INSTALLATION GUIDELoading a PaperRoll in thePrinterBefore you can process transactions that require a receipt or record, you must install paper in the printer.The VX520-G uses a roll of 40 mm-diameter, single-ply, thermal-sensitive paper.A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. To install a paper roll 1Hook your finger under the latch and lift up to swing the paper roll cover open (see Figure 8). Figure 8 Opening the Printer Cover2Remove any partial roll of paper in the printer tray by lifting it up. 3Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue.4Hold the roll so the paper feeds from the bottom of the roll.CAUTION Poor-quality paper can jam the printer and create excessive paper dust. To order high-quality VeriFone paper, refer to Accessories and Documentation.Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPLoading a Paper Roll in the PrinterVX 520-G INSTALLATION GUIDE 215Drop the paper roll into the printer tray.Figure 9 Loading Paper Roll6Pull paper up past the glue residue.7Close the paper roll cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 10). Figure 10 Closing Paper Roll Cover8Tear the paper off against the serrated metal strip in the printer.CAUTION To prevent the paper roll cover from damaging the print roller, always gently press down on the printer dust cover to close it.NOTEFor paper ordering information, refer to Accessories and Documentation.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPInstalling/Replacing MSAM Cards22 VX 520 GPRS CTLS INSTALLATION GUIDEInstalling/Replacing MSAMCardsWhen you first receive your VX 520 GPRS CTLS terminal, you may need to install one or more MSAM cards or you may need to replace old cards. To install or replaceMSAMs 1Remove the power cord from the power outlet.2Place the terminal upside down on a soft, clean surface to protect the display from scratches.3Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel.Figure 11 Opening VX 520 GPRS CTLS Rear Cover4Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots.Figure 12 Removing VX 520 GPRS CTLS MSAM Cover5Remove any previously installed MSAM card by sliding the card from the MSAM cardholder.CAUTIONObserve standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap.2323
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPInstalling or Replacing SIM CardVX 520 GPRS CTLS INSTALLATION GUIDE 236Install an MSAM card by carefully sliding it into the slot until it is fully inserted.Figure 13 Installing an MSAM Card in a VX 520 GPRS CTLS Terminal7Close the MSAM cardholder panel, and then replace the terminal rear cover.Installing orReplacing SIMCardThe VX 520 GPRS terminal supports the installation of a SIM (Subscriber Identity Module) card. Use the following procedure to replace or install a SIM card.1Place the terminal upside down on a soft, clean surface to protect the display from scratches.2Remove the battery.Figure 14 Removing the Smart Battery3After removing the battery, you will see the SIM compartment.233!- 3!-3!-NOTEBefore inserting the MSAM card, position it as shown in Figure 13, with the card’s gold contacts facing down. The cardholder connector base has an image resembling the notched corner of an MSAM card to ensure the card is positioned correctly.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPConnecting Optional Devices24 VX 520 GPRS CTLS INSTALLATION GUIDE4Insert the SIM into the cardholder.Figure 15 Inserting SIM Card5Install the battery.ConnectingOptionalDevicesThe VX 520 GPRS CTLS terminal supports some peripheral devices designed for use with electronic point-of-sale terminals.Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor.Optional DeviceConnectionsThe VX 520 GPRS CTLS terminal has a port that can operate either as a PIN pad port or an RS-232 port, depending on the power source available. Connecting aPIN Pad to theVX 520 GPRS CTLSUse the following procedures to connect a PIN pad or smart card reader.1Remove the VX 520 GPRS CTLS terminal rear cover.2Insert the RJ-45-type connector of the PIN pad or smart card reader into the port of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection.3)-3)-3)-A B C23CAUTIONBefore connecting any peripheral device, remove the power cord from the terminal and ensure that the green indicator LED is not lit. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices.NOTEWhen the VX 520 GPRS CTLS terminal is powered via the corded power supply, the terminal provides 4.0 A at 9.3V DC. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPConnecting Optional DevicesVX 520 GPRS CTLS INSTALLATION GUIDE 25If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack.3Insert the larger RJ-45-type connector on the other end of the PIN pad cable into the PIN pad serial port on the terminal. Figure 16 provides an example of a smart card reader and PIN pad connection to the PIN pad serial port. Figure 16 VX 520 GPRS CTLS Sample PIN Pad ConnectionConnecting ECRs tothe VX 520 GPRSCTLSThe VX 520 GPRS CTLS terminal also supports electronic cash registers (ECR). Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 17 provides an example of a peripheral connection to the USB port. Figure 17 VX 520 GPRS CTLS Sample ECR Connection3%4(CAUTIONECRs require a separate power source. Before connecting a check reader or similar device, remove the power cord from and ensure that the indicator LED is not lit.3%4(
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPConnecting Optional Devices26 VX 520-G INSTALLATION GUIDEExternal PrintersSupportedAlthough the VX520-G terminal has an internal thermal printer, it may be convenient to print larger print runs (for example, daily or weekly reports) to an external printer. The VX 520-G terminal supports the VeriFone P250, P350, P900, and P950 external printers. Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. External printers connect through the RS-232 port and require a separate power supply.Installing the SmartBatteryThe smart battery fits in a slot on the back of the VX520-G terminal. The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery.Figure 18 Installing the Smart BatterySmart Battery Removal To remove the VX520-G smart battery, press the locking tab and pull the smart battery from its slot.Figure 19 Removing the Smart Battery
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPCharging the Smart BatteryVX520-G INSTALLATION GUIDE 27Charging theSmart BatteryAfter installing the battery on your VX520-G terminal, connect the power pack to the unit for at least 6 hours or until fully charged.The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation.Battery Life The VX520-G smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information).Connecting theTerminal PowerPackWhen you have finished connecting optional peripherals, you are ready to connect the VX520-G terminal to the provided power source.To connect theterminal power pack 1Remove the terminal rear cover to access the power port.NOTE The VX520-G terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state.WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites.WARNING Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.NOTEPlugging in the power pack to a power source automatically turns on the terminal.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPConnecting the Terminal Power Pack28 VX 520 GPRS CTLS INSTALLATION GUIDE2Insert the round barrel connector (see Figure 20) into the power port. Figure 20 VX 520 GPRS CTLS Power Connection3Rotate the power plug counter-clockwise and flush against the side panel to lock the plug in place.4Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container.5Close the terminal rear cover.6Insert the AC power cord into the power pack.7Plug the AC power cord into a wall outlet or powered surge protector. When the terminal has power, the terminal lights are activated and the LED indicator remains lit.If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen.23BACDWARNINGDo not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost.To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector.NOTEVeriFone recommends connecting wall power in the following order:1Connect the terminal to the power supply.2Connect the power supply to the power cord (if applicable).3Connect the power cord to the wall outlet.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPPrivacy Shield (Optional)VX 520-G INSTALLATION GUIDE 29Privacy Shield(Optional)The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. The illustration (Figure 21) shows an example of a VX520-G with the optional privacy shield.Figure 21 Optional Privacy ShieldUsing the CTLSReaderThe VX520-G function only gets activated when an application signals the start of a contactless smart card transaction.To perform acontactless smartcard transaction:1Gently tap the card onto or hold the card (within 4 cm) against the surface of the RFID canopy (see Figure 22).2An activated LED visual on top of the terminal display accompanied by a short beeping sound indicates a successful transaction.Figure 22 Using a CTLS CardNOTE Merchants who install the terminal without the privacy shield must ensure the cardholder’s privacy when entering his PIN by positioning the terminal away from open view.NOTE Make sure you prevent the contactless module from coming into contact with metallic surfaces while in use. Taking care of the module ensures proper function throughout the operating life of your VX520-G.
VERIFONE CONFIDENTIAL DRAFTTERMINAL SETUPUsing the Smart Card Reader30 VX 520-G INSTALLATION GUIDEUsing the SmartCard ReaderThe smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction.To conduct a smartcard transaction 1Position a smart card with the contacts facing upward (see Figure 23).2Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly.3Remove the card only when the application indicates the transaction is complete. Figure 23 Inserting a Smart CardUsing theMagnetic CardReaderThe VX520-G terminal supports credit or debit card transactions.To conduct a credit ordebit card transaction 1Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad.2To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 24.3Swipe the card through the magnetic card reader.Figure 24 Using the Magnetic Card ReaderCAUTION Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction.
VERIFONE CONFIDENTIAL DRAFTVX 520-G INSTALLATION GUIDE 31CHAPTER 3SpecificationsThis chapter discusses power requirements, dimensions, and other specifications of the VX520-G terminal:PowerVX520-G terminal: 37.2W: 9.3V DC; 4.0 ADC Power PackUL, ITE listed, LPS power supply:aInput rated: 100 - 240V AC, 50/60 HzbOutput rated: 37.2W: 9.3V DC; 4.0 ABarrel connector polarity: Temperature•Operating temperature: 0° to 40° C (32° to 104° F)•Storage temperature: -30° to + 60° C (-22° to 140° F)•Relative humidity: 5% to 85%; no condensationExternalDimensions•Length: 203 mm (7.9 in)•Width: 87 mm (3.4 in)NOTE The VX 520 uses an 18-watt wall-mount power supply as a standard power source. An optional 37.2-watt power supply may also be used for all other variants of the VX 520. The VX520-G requires the 37.2-watt power supply.+–
VERIFONE CONFIDENTIAL DRAFTSPECIFICATIONSExternal Dimensions32 VX 520-G INSTALLATION GUIDE
VERIFONE CONFIDENTIAL DRAFTVX 520-G INSTALLATION GUIDE 33CHAPTER 4MaintenanceThe VX520-G terminal has no user-maintainable parts. Cleaning theTerminalTo clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner.TerminalContactsGently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX520-G terminal stay clean and unbent. Smart CardReaderDo not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider.CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts.Do not spray cleaners or other solutions directly onto the keypad or terminal display.CAUTION Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections. When experiencing a high occurrence of bad or incomplete data transfers, clean the contacts.
VERIFONE CONFIDENTIAL DRAFTMAINTENANCESmart Card Reader34 VX 520-G INSTALLATION GUIDE
VERIFONE CONFIDENTIAL DRAFTVX 520-G INSTALLATION GUIDE 35CHAPTER 5Troubleshooting GuidelinesThe troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX520-G terminal. If you have problems operating your VX520-G, please read through these troubleshooting examples. If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX520-G terminal and steps you can take to resolve them are listed. Blank DisplayWhen the terminal display screen does not show correct or clearly readable information:•Check terminal power connection.•Remove and reapply power to the terminal.•Check the battery status.•Check all cable connections and verify that the telephone line is properly connected.•If the problem persists, contact your local VeriFone service provider.NOTE The VX520-G terminal comes equipped with tamper-evident labels. This terminal contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty.CAUTION Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting.
VERIFONE CONFIDENTIAL DRAFTTROUBLESHOOTING GUIDELINESTerminal Does Not Dial Out36 VX 520-G INSTALLATION GUIDETerminal D oesNot Dial OutIf the terminal does not dial out:•Check the telephone line connections.•Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. •Replace the telephone cable that connects the terminal with a cable you know is working correctly.•If the problem persists, contact your local VeriFone service provider.Printer PaperJamIf paper jams inside the printer:•Open the paper roll cover.•Remove the damaged paper from the paper roll and clear the feed mechanism.•Install printer paper.•If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper.Keypad DoesNot RespondIf the keypad does not respond properly:•Check the terminal display. If it displays the wrong character or nothing at all when you press a key, follow the steps outlined in Transactions Fail To Process.•If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly.•If the problem persists, contact your local VeriFone representative.PeripheralDevice Does NotWorkIf any peripheral device (PIN pad or smart card reader) does not work properly:•Check the power cord connection to the peripheral device.•Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question.•The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices.•If the problem persists, contact your local VeriFone representative.CAUTION Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation.
VERIFONE CONFIDENTIAL DRAFTTROUBLESHOOTING GUIDELINESTransactions Fail To ProcessVX 520-G INSTALLATION GUIDE 37TransactionsFail To ProcessThere are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader•Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card.•Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal. •Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader.•If the manual transaction does not work, proceed to Check the Telephone Line.•Contact your VeriFone distributor or service provider.Check the Smart Card Reader•Perform a test transaction using several different smart cards to ensure the problem is not a defective card.•Ensure that the card is inserted correctly and that the card is not removed prematurely.•Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards).•If the manual transaction does not process, proceed to Check the Telephone Line.•Contact your VeriFone distributor or service provider.Check the Telephone Line•Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable.•If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked.•If the telephone line works, contact your local VeriFone representative for assistance.
VERIFONE CONFIDENTIAL DRAFTTROUBLESHOOTING GUIDELINESPrinter Does Not Print38 VX 520-G INSTALLATION GUIDEPrinter Does NotPrintIf the printer does not work properly:•Check terminal power connection.•Check if the printer is out of paper and that the roll is properly installed. Open the paper roll cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom.•Verify that the printer roller and paper roll dust cover are properly installed.•If the problem persists, contact your VeriFone distributor or service provider.Terminal DisplayDoes not ShowCorrect orReadableInformation•Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem.•If the problem persists, contact your local VeriFone representative for assistance.Terminal D oesNot StartMake sure you press the ENTER key for approximately 3 seconds, until the unit lights up.
VERIFONE CONFIDENTIAL DRAFTVX 520-G INSTALLATION GUIDE 39CHAPTER 6VeriFone Service and SupportFor terminal problems, contact your local VeriFone representative or service provider. For product service and repair information:•USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time•International – Contact your VeriFone representative Return aTerminal forServiceBefore returning a VX520-G terminal to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more VX520-G terminals for repair or replacement (U.S. customers only). To return a terminalfor service 1Get the following information from the printed labels on the bottom of each VX520-G terminal to be returned:•Product ID, including the model and part number. For example, “VX520-G” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx”•Serial number (S/N xxx-xxx-xxx)2Obtain the MRA numbers by completing one of the following:aCall VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options.•Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time.•Give the MRA representative the information you gathered in Step 1.If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.).bAddress a fax to “VeriFone MRA Dept.” with the model and part number(s)•Include a telephone number where you can be reached and your fax number.NOTE International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals.
VERIFONE CONFIDENTIAL DRAFTVERIFONE SERVICE AND SUPPORTAccessories and Documentation40 VX 520-G INSTALLATION GUIDEcComplete the Inquiry Contact Form athttp://www.verifone.com/aboutus/contact/contact_form.cfm.•Address the Subject box with to “VeriFone MRA Dept.”•Reference the model and part number in the Note box.3Describe the problem(s).4Provide the shipping address where the repaired or replacement unit must be returned.5Keep a record of the following items:•Assigned MRA number(s).•VeriFone serial number assigned to the VX520-G terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit).•Shipping documentation, such as air bill numbers used to trace the shipment.•Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX520-G terminal).Accessories andDocumentationVeriFone produces the following accessories and documentation for the VX520-G terminal. When ordering, please refer to the part number in the left column. •VeriFone online store at www.store.verifone.com•USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, 7 A.M. - 8 P.M., Eastern time •International – Contact your VeriFone representative Power PackContact your local VeriFone distributor to determine which power pack or power cord fits your needs.NOTE One MRA number must be issued for each VX520-G terminal you return to VeriFone, even if you are returning several of the same model.VPN PWR258-001-01-A 36W power supplyVPN WIR30017 AC power cord (US)NOTE The VX 520 uses an 18-watt wall-mount power supply as a standard power source. An optional 37.2-watt power supply may also be used for all other variants of the VX 520. However, the VX520-G requires the 37.2-watt power supply to optimize battery charging.
VERIFONE CONFIDENTIAL DRAFTVERIFONE SERVICE AND SUPPORTAccessories and DocumentationVX 520-G INSTALLATION GUIDE 41Spare BatteryPrinter PaperSupplementaryHardwareVeriFone CleaningKitTelephone LineCordDocumentationVPN 24016-01-R VX 520 GPRS CTLS spare batteryVPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wideSTA252-001-01-A Swivel standSTA252-005-01-A W all-mount standVPN 02746-01 Cleaning kitVPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with modular RJ-11-type connectorsVPN DOC252-061-EN VX 520 GPRS CTLS Certifications and RegulationsVPN DOC252-062-EN VX 520 GPRS CTLS Quick Installation GuideVPN DOC252-064-EN VX 520 GPRS CTLS Reference ManualVPN DOC252-003-EN VX 520 Installation GuideVPN DOC252-004-EN VX 520 Reference ManualVPN DOC252-021-EN VX 520 GPRS Certifications and RegulationsVPN DOC252-031-EN VX 520 CTLS Certifications and RegulationsVPN DOC252-032-EN VX 520 CTLS Quick Installation GuideVPN DOC252-033-EN VX 520 CTLS Installation Guide
VERIFONE CONFIDENTIAL DRAFTVERIFONE SERVICE AND SUPPORTAccessories and Documentation42 VX 520-G INSTALLATION GUIDE
VERIFONE CONFIDENTIAL DRAFTVX 520-G INSTALLATION GUIDE 43INDEXAaccessories 40documentation 41ordering 41power packs 40printer paper 41spare battery 41telephone line cord 41VeriFone cleaning kit 41Bbatterycharging 27CchargingSmart battery 27cleaning kit 41connection portsVX520-G 16contact VeriFone 39Ddial out problemstroubleshooting 36displaystroubleshooting 35, 38documentation 40acronym definitions 6conventions 6ordering 41Eelectrical considerations 14, 22electrostatic discharges 22prevention 22environmental factors 13external printersVX520-G RS-232 port connection 26external printers supportedVeriFone external printers 26Iinstallationconnecting a PIN pad to VX520-G 24installation VX520-Gconnecting a smart card reader to VX520-G 24connecting optional device(s) 24connecting the terminal power pack 27connecting the terminal to a telephone line 19MSAM cards 22SIM cards 24Smart battery 26terminal location 13unpacking the shipping carton 14integrated printerspaper jams 36troubleshooting 38integrated printers VX520-Gabout the integrated printer paper 20Kkeypadstroubleshooting 36Mmaintenance 39avoid cleaning Smart Card Reader 33cleaning the terminal 33cleaning the terminal contacts 33returning a terminal for repair or replacement 39MSAM cardholders 22MSAM cardsinstallation 22Ooptional devicesconnecting 24
VERIFONE CONFIDENTIAL DRAFTINDEXP44 VX 520-G INSTALLATION GUIDEPpaperfor integrated printers 20paper jamstroubleshooting 36peripheral devicestroubleshooting 36peripheralstroubleshooting 36power packsAC version 40connecting 27DC version 40ordering 40printer paper 4140 mm thermal 41printer paper VX520-Gstorage 20printerstroubleshooting 38privacy shieldVX520-G 29SService 39servicereturning a terminal for repair or replacement 39SIM cardholders 24SIM cardsinstallation 24Smart batteryinstallation 26spare battery 41specificationsVX520-G external dimensions 31VX520-G power 31VX520-G power pack 31VX520-G temperature 31Ttechnical support 39contacting VeriFone 39returning a terminal for repair or replacement 39telephone line connections 19telephone line cordsordering 41terminal featuresVX520-G general 15terminalsaccessories 40benefits 10cleaning 33documentation 40environmental factors 13repair 39replacement 39troubleshooting 35, 38VX520-G features 15transactionsVX520-G contactless cards 29VX520-G magnetic cards 30VX520-G smart cards 30troubleshootingdisplays 35, 38keypads 36peripheral devices 36peripherals 36printers 38starting the terminal 38terminal transactions 37terminals 36, 38VVX520-Gcharging Smart battery 27multi-application capability 11SIM card installation 23Smart battery 27VX520-G terminalselectrical considerations 14VX520-G wireless capability 11
VERIFONE CONFIDENTIAL DRAFTINDEXVVX 520-G INSTALLATION GUIDE 45
VERIFONE CONFIDENTIAL DRAFTVX520-GInstallation GuideVeriFone Part Number DOC252-063-EN-A, Revision AVeriFone, Inc.2099 Gateway Place, Suite 600San Jose, CA, 95110 USATel: (800) VeriFone (837-4366)www.verifone.com

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