Verifone VX520WCDMA POINT OF SALE TERMINAL User Manual VX 520 3G Installation Guide
VeriFone Inc POINT OF SALE TERMINAL VX 520 3G Installation Guide
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User Manual
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| Document ID | 1953216 |
| Application ID | vtck3WguxdKgsDc8M+ry2Q== |
| Document Description | User Manual |
| Short Term Confidential | No |
| Permanent Confidential | No |
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| Document Type | User Manual |
| Display Format | Adobe Acrobat PDF - pdf |
| Filesize | 108.53kB (1356657 bits) |
| Date Submitted | 2013-04-29 00:00:00 |
| Date Available | 2013-04-30 00:00:00 |
| Creation Date | 2013-04-17 16:37:57 |
| Producing Software | Acrobat Distiller 9.5.1 (Windows) |
| Document Lastmod | 2013-04-17 17:44:42 |
| Document Title | VX 520 3G Installation Guide |
| Document Creator | FrameMaker 9.0 |
| Document Author: | VeriFone Product Documentation |
VX 520 3G Installation Guide TE EV VX 520 VeriFone Part Number DOC252-087-EN-A, Revision A.3 VX 520 3G Installation Guide © 2013 VeriFone, Inc. All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of VeriFone, Inc. The information contained in this document is subject to change without notice. Although VeriFone has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose. You should verify the applicability of any example or sample program before placing the software into productive use. This document, including without limitation the examples and software programs, is supplied “As-Is.” VeriFone, the VeriFone logo, VeriCentre, Verix, and ZonTalk are registered trademarks of VeriFone. Other brand names or trademarks associated with VeriFone’s products and services are trademarks of VeriFone, Inc. All other brand names and trademarks appearing in this manual are the property of their respective holders. Comments? Please e-mail all comments on this document to your local VeriFone Support Team. VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA www.verifone.com VeriFone Part Number DOC252-087-EN-A, Revision A.3 CONTENTS P R EF AC E . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Audience. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Organization . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Related Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Conventions and Acronyms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Document Conventions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Acronym Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C HA P TE R 1 Terminal Overview Features and Benefits . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 Connectivity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Performance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Form Factor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Exceptional Ease of Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Countertop Performance in a Hand-Over Design . . . . . . . . . . . . . . . . . . . . . True Multi-Application Capability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10 10 10 10 11 11 11 C HA P TE R 2 Terminal Setup Selecting Terminal Location . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 Ease of Use . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Environmental Factors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Electrical Considerations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Unpacking the Shipping Carton . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Examining Terminal Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Front Panel . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connection Ports . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Establishing Telephone Line Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing a Paper Roll in the Printer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Replacing MSAM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/ Replacing SIM Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting Optional Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Optional Device Connections . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . External Printers Supported . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Installing/Removing the Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Charging the Battery. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Connecting the Terminal Power Pack . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Privacy Shield (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the CTLS Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Using the Magnetic Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . C HA P TE R 3 Specifications 13 14 14 14 15 15 16 19 19 21 22 23 23 25 26 26 27 28 29 30 31 Power . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 DC Power Pack. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Temperature and Humidity . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 VX 520 3G INSTALLATION GUIDE C ONTENTS External Dimensions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 C H AP T ER 4 Maintenance Clean the Terminal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Terminal Contacts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 Smart Card Reader . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35 C H AP T ER 5 Troubleshooting Blank Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37 Guidelines Terminal Does Not Dial Out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 Printer Paper Jam. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Keypad Does Not Respond . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Peripheral Device Does Not Work . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Transactions Fail To Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printer Does Not Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Terminal Display Does not Show Correct or Readable Information . . . . . . . . . . Terminal Does Not Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38 38 38 39 40 40 40 C H AP T ER 6 VeriFone Service Return a Terminal for Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 41 and Support Accessories and Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 Printer Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Supplementary Hardware . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VeriFone Cleaning Kit . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Telephone Line Cord . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42 42 42 42 43 I N DE X . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .45 VX 520 3G INSTALLATION GUIDE PREFACE This guide is your primary source of information for setting up and installing the VX 520 3G terminal. Audience Organization This guide is useful for anyone installing and configuring a VX 520 3G terminal. This manual also provides a basic description of the terminal features. This guide is organized as follows: Chapter 1, Terminal Overview. Provides an overview of the VX 520 3G terminal. V NF Chapter 2, Terminal Setup. Explains how to set up and install the VX 520 3G terminal. It tells you how to select a location, establish power and telephone line connections, and how to configure optional peripheral devices. Chapter 3, Specifications. Discusses power requirements and dimensions of the VX 520 3G terminal. Chapter 4, Maintenance. Explains how to maintain your VX 520 3G terminal. Chapter 5, Troubleshooting Guidelines. Provides troubleshooting guidelines, should you encounter a problem in terminal installation and configuration. Related Documentation Chapter 6, VeriFone Service and Support. Provides information on contacting your local VeriFone representative or service provider, and information on how to order accessories or documentation from VeriFone. To learn more about the VX 520 3G terminal, Rrefer to the following set of documents: AT VPN DOC252-085-EN-C VX 520 3G Certifications andL Regulations VPN DOC252-086-EN-A VX 520 3G Quick Installation M Guide T Manual VX 520 3G Reference VPN DOC252-088-EN-A VX 520 3G INSTALLATION GUIDE P REFACE Conventions and Acronyms Conventions and Acronyms This section describes the conventions and acronyms used in this guide. Document Various conventions are used to help you quickly identify special formatting. Conventions Table 1 describes these conventions and provides examples of their use. Table 1 Document Conventions Convention Blue Text in blue indicates terms that are cross referenced. See Conventions and Acronyms. Italics Italic typeface indicates book titles or emphasis. You must install a roll of thermalsensitive paper in the printer. V NF Courier NOTE CAUTION WARNING TE VX 520 3G INSTALLATION GUIDE The courier type face is used while specifying onscreen text, such as text that you would enter at a command prompt, or to provide an URL. http://www.verifone.com The pencil icon is used to highlight important information. RS-232-type devices do not work with the PIN pad port. The caution symbol indicates possible hardware or software failure, or loss of data. The terminal is not waterproof or dust proof, and is intended for indoor use only. The lighting symbol is used Due to risk of shock do not use the as a warning when bodily terminal near water. injury might occur. P REFACE Conventions and Acronyms Acronym Definitions Various acronyms are used in place of the full definition. Table 2 presents acronyms and their definitions. Table 2 Acronym Definitions Acronym Definitions AC Alternating Current CPU Central Processing Unit CTLS Contactless DC Direct Current DDA Dynamic Data Authentication ECC Elliptic Curve Cryptography EMV Europay MasterCard and VISA V NF ITP Internal Thermal Printer LCD Liquid Crystal Display MRA Merchandise Return Authorization MSAM Micromodule-Size Security Access Module PCI Payment Card Industry PED PIN-Entry Devices PIN Personal Identification Number RAM Random Access Memory RJ-11 Registered Jack 11 RJ-45 Registered Jack 45 RS-232 Recommended Standard 232 SAM Security Access Module SDA Subscriber Identity Module VeriFone Part Number EM Static Data Authentication SIM VPN VX 520 3G INSTALLATION GUIDE P REFACE Conventions and Acronyms V NF VX 520 3G INSTALLATION GUIDE TE EV CHAPTER 1 Terminal Overview This chapter provides a brief description of the VX 520 3G terminal: • The VX 520 3G is a high performance countertop terminal with enhanced communication options. • The VX 520 3G offers several communication options, enhanced display, increased processing power, expanded memory, and two USB peripheral ports. V NF • NOTE The VX 520 3G terminal uses a robust, sleek, and highly functional design. VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. Figure 1 TE EV VX 520 VX 520 3G Terminal VX 520 3G INSTALLATION GUIDE TERMINAL O VERVIEW Features and Benefits Features and Benefits VX 520 3G terminals provide the right combination of features and functions. This includes a contactless (CTLS) reader, triple-track magnetic-stripe card reader, landed smart card reader, integrated PIN pad, and a quiet internal thermal printer (ITP). Connectivity • USB 1.1 Host port • USB 1.1 Device port (Mini USB) • RJ-11 port • RS-232 port • Ethernet port NOTE V NF The connectivity ports are easily accessible from the underside of the terminal. NOTE VeriFone ships variants of the VX 520 terminals for different markets. Your terminal may have a different configuration from the features described in this section. Performance • ARM11 (CPU) • Increased memory (128 MB Flash, 32 MB RAM) • Colored 320 x 240 LCD display with white backlight • Fastest encryption/decryption appliance on the market • Blue backlit keypad Security • • • Form Factor • Increased Security (PCI 2.0 toEPCI 3.1) AT SDA DDA encryptionLready Leading ECCM Performance Benchmark The VX 520 3G is ergonomically designed to fit both the traditional countertop and hand-over models. 10 VX 520 3G INSTALLATION GUIDE EV TERMINAL O VERVIEW Features and Benefits Exceptional Ease of • Use The contactless functionality offers a convenient payment option for consumers. • The bold design is sleek, stylish, and lightweight for conveniently handing the terminal to the consumer for PIN entry or other input. • A large 15-line by 40-character colored backlit display with backlit keypad, and extra-size menu prompts, simplify training and reduce help desk calls. • The integrated thermal printer simplifies paper loading and reduces paper jams. • The triple-track, high-coercivity card reader handles most magnetic stripe cards. V NF Countertop • Performance in a Hand-Over Design • • True Multi- • Application Capability The 32-bit processing and multi-tasking capabilities ensures fast processing of payment, payment-related, and value-added applications. Exceptional display and printer graphics-handling capabilities that quickly render logos, graphical fonts, and character-based languages. The VX 520 3G series of terminals ensures uncompromising reliability from VeriFone, the worldwide leader in e-payment. The VX 520 3G terminal offers 32 MB of random access memory, and 128 MB dynamic memory allocation of the operating system, which supports multiple applications on a single terminal. • The primary smart card reader and the MSAMs safeguard sensitive financial data and support multiple smart card schemes. • VX 520 3G terminals and SoftPay EMV software are certified for EMV Level 1 and Level 2 Type approval for smart card solutions. The Verix V or Vx EMV Library provides development of other EMV-compliant applications. • TE EV The VeriShield security architecture meets published specifications for PCI PED and provides sophisticated file authentication to prevent execution of unauthorized software on VX 520 3G terminals VX 520 3G INSTALLATION GUIDE 11 TERMINAL O VERVIEW Features and Benefits V NF 12 VX 520 3G INSTALLATION GUIDE TE EV CHAPTER 2 Terminal Setup This chapter describes the terminal setup procedure. You will learn about: • Selecting Terminal Location • Unpacking the Shipping Carton • Examining Terminal Features • Establishing Telephone Line Connections • Installing a Paper Roll in the Printer • Installing/Replacing MSAM Cards • Installing/ Replacing SIM Cards • Connecting Optional Devices • Charging the Battery • Connecting the Terminal Power Pack • Privacy Shield (Optional) • Using the CTLS Reader • Using the Smart Card Reader • Using the Magnetic Card Reader V NF Selecting Terminal Location Use the following guidelines whenT selecting a location for your VX 520 3G terminal. TE Ease of Use • NOTE EV Select a location convenient for both merchant and cardholder. • Select a flat support surface, such as a countertop or table. • Select a location near a power outlet and a telephone/modem line connection. For safety, do not string the power cord in a walkway or place it across a walkway on the floor. The VX 520 3G can use telephone, Ethernet or wireless 3G connections. Choose the appropriate location while considering your power supply and connectivity options. VX 520 3G INSTALLATION GUIDE 13 TERMINAL S ETUP Unpacking the Shipping Carton Environmental • Factors CAUTION Do not use the terminal where there is high heat, dust, humidity, moisture, or caustic chemicals or oils. • Keep the terminal away from direct sunlight and anything that radiates heat, such as a stove or motor. • Do not use the terminal outdoors. The terminal is not waterproof or dustproof, and is intended for indoor use only. Any damage to the unit from exposure to rain or dust may void any warranty. Electrical • Considerations • Avoid using this product during electrical storms. Avoid locations near electrical appliances or other devices that cause excessive voltage fluctuations or emit electrical noise (for example, air conditioners, electric motors, neon signs, high-frequency or magnetic security devices, or computer equipment). V NF • Unpacking the Shipping Carton Open the shipping carton and carefully inspect its contents for possible tampering or shipping damage. The VX 520 3G terminal is a secure product and any tampering may cause the device to cease to function properly. To unpack the 1 shipping carton CAUTION Do not use the terminal near water or in moist conditions. Remove and inspect the following items: • Terminal • Power pack • Power cord EV E the terminal and other components. 2 Remove all plastic wrapping from A film from the LCD screen. 3 Remove the clear protective Do not use a terminal that has been damaged or tampered with. The VX 520 3G T equipped with tamper-evident labels. If a label or component terminal comes appears damaged, please notify the shipping company and your VeriFone representative or service provider immediately. 4 Save the shipping carton and packing material for future repacking or moving the terminal. 14 VX 520 3G INSTALLATION GUIDE TERMINAL S ETUP Examining Terminal Features Examining Terminal Features Before you continue the installation process, notice the features of the VX 520 3G terminal (see Figure 2). PRINTER COVER LATCH VX TERMINAL DISPLAY 520 V NF TELEPHONE-STYLE KEYPAD PRORAMMABLE FUNCTION KEYS MAGNETIC STRIPE READER NAVIGATION KEY SMART CARD READER Figure 2 NOTE TE EV COLOR-CODED FUNCTION KEYS VX 520 3G Terminal Features (Front Panel) VeriFone ships variants of the VX 520 3G terminals for different markets. Your terminal may have a different configuration from the features described in this section. Front Panel The front panel includes the following features: • A terminal display, colored LCD screen with white backlight. The screen also acts as the CTLS tapping area for contactless transactions. • Four types of keys: a A backlit 12-key, telephone-style keypad. b Four unlabeled, programmable function keys above the keypad. VX 520 3G INSTALLATION GUIDE 15 TERMINAL S ETUP Examining Terminal Features c Three color-coded function keys below the keypad (icons at right; from left to right: CANCEL, BACKSPACE/CLEAR, ENTER). d A NAVIGATION key centered at the top of the keypad for easy access to menu items displayed in the LCD screen. • A magnetic card reader, built into the right side. The icon at right shows the proper swipe direction, with the stripe down and facing inward, toward the keypad. • An internal thermal printer. V NF NOTE • A smart card reader, built into the front of the terminal. The icon shown at right indicates proper card position and insertion direction. • Three SAM (Security Access Module) compartments, built into the side of the terminal. The VX 520 3G terminal contains MSAM cardholders to support multiple stored-value card programs or other merchant card requirements. • Two SIM (Subscriber Identity Module) slots inside the battery compartment for 3G communication. VeriFone ships variants of the VX 520 3G terminal for different markets. Your terminal may have a different configuration. However, the basic processes described in this guide remain the same, regardless of terminal configuration. EV Connection Ports Turn the terminal upside down and remove the rear cover to view the connection ports. Notice that the ports are recessed. Different ports provide connections to a communications line, optional peripheral devices, and the power supply. TE Figure 3 shows how to open the rear cover of the VX 520 3G terminals. %4( %4( 23 16 VX 520 3G INSTALLATION GUIDE Opening the VX 520 3G Rear Cover 23 Figure 3 TERMINAL S ETUP Examining Terminal Features Figure 4 show the connection ports for the VX 520 3G terminal. CLIENT USB PORT ETHERNET PORT (RJ-45) SIM CARD SLOTS POWER PORT %4 23 V NF HOST USB PORT SAM CARD SLOTS Figure 4 WARNING To use the connection ports RS-232 PORT (RJ-45) TELEPHONE (RJ-11) VX 520 3G Power and Connection Ports Do not connect the terminal to the power supply until all the peripherals are attached. EV The connection ports offer multipleTconnectivity for the VX 520 3G terminal. Please refer to the following listA of peripheral devices for the connectivity options. Host USB Port • PP1000 USB • Vx810 USB • VX 820 USB • Barcode reader • Biometric reader • USB flash disk • USB keyboards Ethernet Port • Ethernet cable to router, hub or switch VX 520 3G INSTALLATION GUIDE 17 TERMINAL S ETUP Examining Terminal Features Client USB Port • PC • ECR/Cash register RJ-11 Port • Telephone line RS-232 Port • PP1000 • Vx810 V NF • VX 820 • PC download cable • Computer • ECR • Check reader • CTLS reader • Biometric reader • Barcode reader • Keyboard For information on how to attach peripheral devices, see Connecting Optional Devices. 18 VX 520 3G INSTALLATION GUIDE TE EV TERMINAL S ETUP Establishing Telephone Line Connections Establishing Telephone Line Connections Connect the telephone cord to the communication port on the terminal, then route it directly to a telephone wall jack (see Figure 5). This is a direct connection and the line is dedicated to the terminal. %4 23 %4 23 V NF RJ-11 Figure 5 WARNING Installing a Paper Roll in the Printer VX 520 3G Direct Telephone Connection To reduce the risk of fire, use only No. 26AWG or larger UL Listed or CSA Certified Telecommunication Line Cord. Before you can process transactions that require a receipt or record, you must install paper in the printer. A pink out-of-paper indicator line appears on the edge of the paper before the end of the roll. After this line appears, there is enough paper remaining on the roll to conclude at least one transaction. TE CAUTION EV The VX 520 3G uses a roll of 40 mm-diameter, single-ply, thermal-sensitive paper. P the printer and create excessive paper dust. To order Poor-quality paper can jam high-quality VeriFone E paper, refer to Accessories and Documentation. Store thermal paper in a dry, dark area. Handle thermal paper carefully: impact, friction, temperature, humidity, and oils affect the color and storage characteristics of the paper. Never load a roll of paper with folds, wrinkles, tears, or holes at the edges. VX 520 3G INSTALLATION GUIDE 19 TERMINAL S ETUP Installing a Paper Roll in the Printer To install a paper roll 1 Hook your finger under the latch and lift up to swing the printer cover open. VX 52 0C VX 52 0C V NF Figure 6 Opening the Printer Cover 2 Remove any partial roll of paper in the printer tray by lifting it up. 3 Loosen the glued leading edge of the new paper roll or remove the protective strip. Unwind the paper roll past any glue residue. 4 Hold the roll so the paper feeds from the bottom of the roll. 5 Drop the paper roll into the printer tray. Figure 7 TE EV VX 52 0C Loading Paper Roll 6 Pull paper up past the glue residue. 7 Close the printer cover by gently pressing directly on the cover until it clicks shut, allowing a small amount of paper past the glue residue to extend outside the printer door. (see Figure 8). CAUTION 20 To prevent the printer cover from damaging the print roller, always gently press down on the printer dust cover to close it. VX 520 3G INSTALLATION GUIDE TERMINAL S ETUP Installing/Replacing MSAM Cards VX 52 0C V NF Figure 8 Closing Printer Cover 8 Tear the paper off against the serrated metal strip in the printer. NOTE For paper ordering information, refer to Accessories and Documentation. EV Observe standard precautions when handling electrostatically sensitive devices. Electrostatic discharges can damage this equipment. VeriFone recommends using a grounded anti-static wrist strap. To install or replace 1 MSAMs TE Remove the power cord from the power outlet. from scratches. 2 Place the terminal upside down on a soft, clean surface to protect the display 3 Press the unlocking button and then lift the rear cover to access the MSAM cardholder panel. %4( Figure 9 23 CAUTION 23 When you first receive your VX 520 3G terminal, you may need to install one or more MSAM cards or you may need to replace old cards. %4( Installing/ Replacing MSAM Cards Opening VX 520 3G Rear Cover VX 520 3G INSTALLATION GUIDE 21 TERMINAL S ETUP Installing/ Replacing SIM Cards 4 Hold the MSAM cardholder panel, grasp firmly and pull upward to expose the MSAM slots. %4( 23 Figure 10 Removing VX 520 3G MSAM Cover V NF Remove any previously installed MSAM card by sliding the card from the MSAM cardholder. 6 Install an MSAM card by carefully sliding it into the slot until it is fully inserted. %4( NOTE 23 3! Figure 11 EV Installing an MSAM Card in a VX 520 3G Terminal TE Before inserting the MSAM card, position it as shown in Figure 11, with the card’s gold contacts facing down. The cardholder connector base has an image resembling the notched corner of an MSAM card to ensure the card is positioned correctly. 7 Close the MSAM cardholder panel, and then replace the terminal rear cover. Installing/ Replacing SIM Cards The VX 520 3G terminal supports dual SIM (Subscriber Identity Module) feature. Use the following procedure to replace or install a SIM card. NOTE Always place your primary SIM on the first card slot. 22 Place the terminal upside down on a soft, clean surface to protect the display from scratches. If the battery is inserted, remove the battery. (See Installing/Removing the Battery) VX 520 3G INSTALLATION GUIDE TERMINAL S ETUP Connecting Optional Devices NOTE After removing the battery, you will see the SIM compartment. Before inserting the SIM card, position it as shown in Figure 12, with the card’s gold contacts facing up. The cardholder connector base has an image resembling the notched corner of a SIM card to ensure the card is positioned correctly. Insert the SIM card into the cardholder. A BL C V NF 3)- 3)- 3)- %4( 23 Figure 12 Connecting Optional Devices CAUTION Inserting SIM Card The VX 520 3G terminal supports some peripheral devices designed for use with electronic point-of-sale terminals. Before connecting any peripheral device, remove the power cord from the terminal. Reconnect the power cord only after you are finished connecting the peripheral device(s). For complete information about peripheral installation and use, refer to the user documentation supplied with those devices. TE EV Different terminals support different devices, so for more information about optional devices, please contact your VeriFone distributor. Optional Device The VX 520 3G terminal has a port that can operate either as a PIN pad port or an Connections RS-232 port, depending on the power source available. Connecting the Use the following procedures to connect a PIN pad or smart card reader. PIN Pad or Smart Card Reader to the VX 520 3G NOTE When the VX 520 3G terminal is powered via the corded power supply, the terminal provides 9.3V DC, 4.0A. This power will drive most VeriFone accessories. Contact your local VeriFone representative for more information. 1 Remove the VX 520 3G terminal rear cover. (See Figure 9) VX 520 3G INSTALLATION GUIDE 23 TERMINAL S ETUP Connecting Optional Devices 2 Insert the USB or RJ-45-type connector of the PIN pad or smart card reader into the port of the peripheral device. To install a PINpad 101, PINpad 201, or PINpad 1000, position and insert the grommet to secure the cable connection. If a cable is not already connected to the smart card reader or PIN pad, insert the small modular plug on one end of the interface cable into the optional device’s modular jack. 3 Insert the USB or the larger RJ-45-type connector on the other end of the PIN pad cable into the PIN pad port on the terminal. V NF %4 23 %4 VX 520 3G Sample PIN Pad Connection 24 VX 520 3G INSTALLATION GUIDE 23 Figure 13 TE EV 6ERI &ON 68 TERMINAL S ETUP Connecting Optional Devices Connecting ECRs to The VX 520 3G terminal also supports electronic cash registers (ECR). Contact the VX 520 3G your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. Figure 14 provides an example of a peripheral connection to the USB port. CAUTION ECRs require a separate power source. Before connecting a check reader or similar device, remove the power cord from the terminal. V NF %4 23 %4 23 Figure 14 VX 520 3G Sample ECR Connection EV External Printers Although the VX 520 3G terminal has an internal thermal printer, it may be Supported convenient to print larger print runs (for example, daily or weekly reports) to an E supports the VeriFone P250, P350, external printer. The VX 520 3G terminal P900, and P950 external printers. A Contact your VeriFone representative or visit the online store at www.store.verifone.com for information on these devices. M through the RS-232 port and require a separate power External printers connect supply. VX 520 3G INSTALLATION GUIDE 25 TERMINAL S ETUP Charging the Battery Installing/Removing The smart battery fits in a slot on the back of the VX 520 3G terminal. the Battery The locking tab clicks when the battery is in place. The slot is keyed, so that there is only one way to insert the battery. %4( %4( 23 Figure 15 23 V NF Installing the Battery Removing the Battery To remove the VX 520 3G smart battery, press the locking tab and pull the battery from its slot. %4( 23 NOTE 26 %4( Charging the Battery Removing the Battery Figure 16 23 TE EV After installing the battery on your VX 520 3G terminal, connect the power pack to the unit for at least 6 hours or until fully charged. The smart battery has a safety circuit to protect the Li-ion cells from overcharging and over-discharging. If the battery is over-discharged, the safety circuit shuts down the battery. The battery must then be recharged to restore operation. The VX 520 3G terminal automatically shuts off when the smart battery reaches the critically low charge state. If this occurs, the smart battery must be recharged for a minimum of 1/2 hour before it can power the terminal. It may take several recharge attempts to reset the safety circuit when charging a smart battery that has been discharged below this critical state. VX 520 3G INSTALLATION GUIDE TERMINAL S ETUP Connecting the Terminal Power Pack Battery Life The VX 520 3G smart battery can be charged and discharged hundreds of times, but will eventually wear out. When operating times are noticeably shorter than usual, it is time to buy a new battery (see Accessories and Documentation for ordering information). WARNING Do not dispose of batteries in a fire. Li-ion batteries must be recycled or disposed of properly. Do not dispose of Li-ion batteries in municipal waste sites. Connecting the Terminal Power Pack When you have finished connecting optional peripheral(s), you are ready to connect the VX 520 3G terminal to the provided power source. V NF WARNING Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Chapter 3, Specifications, for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. NOTE To connect the 1 terminal power pack Remove the terminal rear cover to access the power port. (See Figure 9) Insert the round barrel connectorE into the power port. TE %4( 3 %4( Figure 17 23 Plugging in the power pack to a power source automatically turns on the terminal. VX 520 3G Power Connection VX 520 3G INSTALLATION GUIDE 27 TERMINAL S ETUP Privacy Shield (Optional) Rotate the power plug counter-clockwise and flush against the side panel to lock the plug in place. Route the cable in the direction of the arrow above the power port and sling the cable over the underside of the thermal paper container. Close the terminal rear cover. Plug the AC power cord into a wall outlet or powered surge protector. WARNING Do not plug the power pack into an outdoor outlet or operate the terminal outdoors. Disconnecting the power during a transaction may cause transaction data files not yet stored in terminal memory to be lost. V NF To protect against possible damage caused by lightning strikes and electrical surges, consider installing a power surge protector. When the terminal has power, the terminal lights are activated. If an application is loaded in the terminal, it starts after the initial VeriFone copyright screen and usually displays a unique copyright screen. If no application is loaded in the terminal, DOWNLOAD NEEDED appears on screen after the initial VeriFone copyright screen. Privacy Shield (Optional) NOTE The privacy shield protects the customers’ PIN entry from being seen by the cashier or other customers. 28 EV Merchants who install the terminal without the privacy shield must ensure the cardholder’s privacy when entering his PIN by positioning the terminal away from open view. VX 520 3G INSTALLATION GUIDE TE TERMINAL S ETUP Using the CTLS Reader Using the CTLS Reader The VX 520 3G function is only active when signaled by an application for the conduction of a contactless smart card transaction. To perform a 1 contactless smart card transaction: Gently tap the card onto or hold the card (within 4 cm) against the surface of the RFID canopy (see Figure 18). A message prompt in the terminal display accompanied by a short beeping sound indicates a successful transaction. V NF 0C 52 Figure 18 NOTE Using a CTLS Card Proper care to ensure that the contactless module is working properly includes: • EV Preventing the module from coming into contact with metallic surfaces while in use. TE VX 520 3G INSTALLATION GUIDE 29 TERMINAL S ETUP Using the Smart Card Reader Using the Smart Card Reader The smart card transaction procedure may vary from one application to another. Verify the procedure with your application provider before performing a smart card transaction. To conduct a smart 1 card transaction Position a smart card with the contacts facing upward (see Figure 19). 2 Insert the smart card into the smart card reader slot in a smooth, continuous motion until it seats firmly. 3 Remove the card only when the application indicates the transaction is complete. Inserting a Smart Card EV Leave the smart card in the card reader until the transaction is complete. Premature card removal will invalidate the transaction. 30 0C 52 CAUTION Figure 19 V NF VX 520 3G INSTALLATION GUIDE TE TERMINAL S ETUP Using the Magnetic Card Reader Using the Magnetic Card Reader The VX 520 3G terminal supports credit or debit card transactions. To conduct a credit or 1 debit card transaction Position a magnetic card with the stripe in the card reader and facing inward, toward the keypad. 2 To ensure a proper read of the magnetic swipe card, the user should insert the magnetic card from the top of the unit, as shown in Figure 20. 3 Swipe the card through the magnetic card reader. V NF 0C 52 XX XX XX XX XX XX Figure 20 Using the Magnetic Card Reader TE EV VX 520 3G INSTALLATION GUIDE 31 TERMINAL S ETUP Using the Magnetic Card Reader V NF 32 VX 520 3G INSTALLATION GUIDE TE EV CHAPTER 3 Specifications This chapter discusses power requirements, dimensions, and other specifications of the VX 520 3G terminal: Power VX 520 3G terminal: 9.3V DC, 4.0A +N – V NF DC Power Pack UL, ITE listed, LPS power supply: a Input rated: 100 - 240V AC, 50/60 Hz b Output rated: 9.3V DC, 4.0A Barrel connector polarity: Temperature and Operating Environment Humidity • Temperature: 0°C to +40 °C (32°F to 104°F) • Relative Humidity: 5% to 90% RH non-condensing Non-Operating Environment EV • Temperature: -30 °C to +60°C (-22°F to 140°F) • Relative Humidity: 5% to 90% RH non-condensing External • Dimensions • • TE Length: 202.85 mm (7.9 in) Height: 63 mm T (2.5 in) Width: 85.5 mm (3.4 in) VX 520 3G INSTALLATION GUIDE 33 S PECIFICATIONS V NF 34 VX 520 3G INSTALLATION GUIDE TE EV CHAPTER 4 Maintenance The VX 520 3G terminal has no user-maintainable parts. Clean the Terminal To clean the terminal, use a clean cloth slightly dampened with water and a drop or two of mild soap. For stubborn stains, use alcohol or an alcohol-based cleaner. V NF CAUTION Never use thinner, trichloroethylene, or ketone-based solvents – they may cause deterioration of plastic or rubber parts. Do not spray cleaners or other solutions directly onto the keypad or terminal display. Terminal Contacts CAUTION Smart Card Reader Gently swab the contacts with alcohol or contact cleaner to remove the dirt. It is important that the exposed contacts of the VX 520 3G terminal stay clean and unbent. Avoid touching the contacts of the terminal. Finger oils tarnish contacts, causing bad connections. When experiencing a high occurrence of bad or incomplete data transfers, clean the contacts. EV Do not attempt to clean the smart card reader. Doing so may void any warranty. For smart card reader service, contact your VeriFone distributor or service provider. TE VX 520 3G INSTALLATION GUIDE 35 M AINTENANCE Smart Card Reader V NF 36 VX 520 3G INSTALLATION GUIDE TE EV CHAPTER 5 Troubleshooting Guidelines The troubleshooting guidelines provided in the following section are included to assist you to successfully install and configure your VX 520 3G terminal. If you have problems operating your VX 520 3G terminal, please read through these troubleshooting examples. V NF If the problem persists even after performing the outlined guidelines or if the problem is not described below, contact your local VeriFone representative for assistance. Typical examples of malfunction you may encounter while operating your VX 520 3G terminal and steps you can take to resolve them are listed. NOTE CAUTION Blank Display The VX 520 3G terminal comes equipped with tamper-evident labels. The VX 520 3G contains no user serviceable parts. Do not, under any circumstance, attempt to disassemble the terminal. Perform only those adjustments or repairs specified in this guide. For all other services, contact your local VeriFone service provider. Service conducted by parties other than authorized VeriFone representatives may void any warranty. Using an incorrectly rated power supply may damage the terminal or cause it not to work as specified. Use only a VeriFone-supplied power pack with the correct output ratings. Before troubleshooting, ensure that the power supply being used to power the terminal matches the requirements specified on the bottom of the terminal. (See Specifications for detailed power supply specifications.) Obtain the appropriately rated power supply before continuing with troubleshooting. TE EV When the terminal display screen does not show correct or clearly readable information: • Check terminal power connection. • Remove and reapply power to the terminal. • Check all cable connections and verify that the telephone line is properly connected. • If the problem persists, contact your local VeriFone service provider. VX 520 3G INSTALLATION GUIDE 37 TROUBLESHOOTING G UIDELINES Terminal Does Not Dial Out Terminal Does If the terminal does not dial out: Not Dial Out • Check the telephone line connections. • Check that the telephone line is working by plugging it into a working telephone and listening for a dial tone. • Replace the telephone cable that connects the terminal with a cable you know is working correctly. • If the problem persists, contact your local VeriFone service provider. Printer Paper If paper jams inside the printer: Jam • Open the printer cover. • Remove the damaged paper from the paper roll and clear the feed mechanism. • Install printer paper. • If the problem persists, it may be due to poor paper quality. Install a new roll of higher-quality paper. V NF CAUTION Poor-quality paper may jam the printer. To order high-quality VeriFone paper, refer to Accessories and Documentation. Keypad Does If the keypad does not respond properly: Not Respond • Check the terminal display. If it displays the wrong character or nothing at all EV when you press a key, follow the steps outlined in Transactions Fail To Process. • • TE If pressing a function key does not perform the expected action, refer to the user documentation for that application to ensure you are entering data correctly. If the problem persists, contact your local VeriFone representative. Peripheral If any peripheral device (PIN pad or smart card reader) does not work properly: Device Does Not • Check the power cord connection to the peripheral device. Work 38 • Check that the device connected to the proper port has power and is functioning properly. If possible, perform a self-test on the device in question. • The cable connecting the optional device to the terminal serial port may be defective. Try a different serial cable. See Connecting Optional Devices. • If the problem persists, contact your local VeriFone representative. • Turn on peripheral device before turning on the terminal. Apply additional power to the peripheral device if needed. VX 520 3G INSTALLATION GUIDE TROUBLESHOOTING G UIDELINES Transactions Fail To Process Transactions Fail To Process There are several reasons why the terminal may not be processing transactions. Use the following steps to troubleshoot failures. Check the Magnetic Card Reader • Perform a test transaction using one or more different magnetic stripe cards to ensure the problem is not a defective card. • Ensure that you are swiping cards properly. With the card reader, the black magnetic stripe on the card should face down and inward, toward the keypad and must be inserted from the top of the terminal. • Process a transaction manually, using the keypad instead of the card reader. If the manual transaction works, the problem may be a defective card reader. V NF • If the manual transaction does not work, proceed to Check the Telephone Line. • Contact your VeriFone distributor or service provider. Check the Smart Card Reader • Perform a test transaction using several different smart cards to ensure the problem is not a defective card. • Ensure that the card is inserted correctly and that the card is not removed prematurely. • Ensure the MSAM cards are properly inserted in the cardholders and that the cardholders are properly secured (see Installing/Replacing MSAM Cards). • If the manual transaction does not process, proceed to Check the Telephone Line. • Contact your VeriFone distributor or service provider. TE EV Check the Telephone Line • Disconnect the telephone line from the terminal and connect it to a working telephone to check for a dial tone. If there is no dial tone, replace the telephone cable. • If the problem appears to be with the telephone line, check with the party you are trying to call to see if their system is operational. If they are not experiencing difficulties with their line, contact the telephone company and have your line checked. • If the telephone line works, contact your local VeriFone representative for assistance. VX 520 3G INSTALLATION GUIDE 39 TROUBLESHOOTING G UIDELINES Printer Does Not Print Check the Ethernet Cable • Disconnect the ethernet cable from the terminal and connect to a computer to check if there is a network connection. If there is no network connection, replace the ethernet cable. If it still does not work, contact your local service provider to have your network connection checked. • If the ethernet cable works, contact your local VeriFone representative for assistance. Check the 3G Connection and SIM Card • If there is no active 3G connection, check if there is a SIM card installed and make sure that it is inserted properly. V NF • If the 3G connection is working properly, contact your local VeriFone representative for assistance. Printer Does Not If the printer does not work properly: Print • Check terminal power connection. • Check if the printer is out of paper and that the roll is properly installed and in the right direction. Open the printer cover and install a new roll of printer paper or ensure that the roll is feeding from the bottom. • Verify that the printer roller and printer cover are properly installed. • If the problem persists, contact your VeriFone distributor or service provider. Terminal Display • Does not Show Correct or • Readable Information Terminal Does Not Start 40 Connect the terminal in to a known-good power supply (if you have one) to see if this clears the problem. EV If the problem persists, contact your local VeriFone representative for assistance. TE Make sure you press the ENTER key for approximately 3 seconds, until the unit lights up. VX 520 3G INSTALLATION GUIDE CHAPTER 6 VeriFone Service and Support For terminal problems, contact your local VeriFone representative or service provider. For product service and repair information: • USA – VeriFone Service and Support Group, 1-800-VeriFone (837-4366), Monday - Friday, 8 A.M. - 8 P.M., Eastern time • International – Contact your VeriFone representative V NF Return a Terminal for Service NOTE Before returning a VX 520 3G terminal to VeriFone, you must obtain an MRA number. The following procedure describes how to return one or more VX 520 3G terminals for repair or replacement (U.S. customers only). International customers are advised to contact their local VeriFone representative for assistance regarding service, return, or replacement of terminals. To return a terminal 1 for service Get the following information from the printed labels on the bottom of each VX 520 3G terminal to be returned: • Product ID, including the model and part number. For example, “VX 520 3G” and “Pxxx- xxx-xx,” “Mxxx-xx-xx-xxx,” or “2xxxx-xx” TE Obtain the T MRA numbers by completing one of the following: • EV Serial number (S/N xxx-xxx-xxx) a Call VeriFone toll-free within the United States at 1-800-VeriFone and follow the automated menu options. • Select the MRA option from the automated message. The MRA department is open Monday to Friday, 8 A.M.–8 P.M., Eastern Time. • Give the MRA representative the information you gathered in Step 1. If the list of serial numbers is long, you can fax the list, along with the information gathered in Step 1, to the MRA department at 727-953-4172 (U.S.). b Address a fax to “VeriFone MRA Dept.” with the model and part number(s) • Include a telephone number where you can be reached and your fax number. VX 520 3G INSTALLATION GUIDE 41 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation c Complete the Inquiry Contact Form at http://www.verifone.com/aboutus/contact/contact_form.cfm. NOTE • Address the Subject box with to “VeriFone MRA Dept.” • Reference the model and part number in the Note box. One MRA number must be issued for each VX 520 3G terminal you return to VeriFone, even if you are returning several of the same model. 3 Describe the problem(s). 4 Provide the shipping address where the repaired or replacement unit must be returned. V NF 5 Keep a record of the following items: Accessories and Documentation Telephone Line Cord 42 VeriFone serial number assigned to the VX 520 3G terminal you are returning for service or repair (terminal serial numbers are located on the bottom of the unit). • Shipping documentation, such as air bill numbers used to trace the shipment. • Model(s) returned (model numbers are located on the VeriFone label on the bottom of the VX 520 3G terminal). • VeriFone Cleaning Kit • EV VeriFone online store at www.store.verifone.com USA – VeriFone Customer Development Center, 800-VeriFone (837-4366), Monday - Friday, M 7 A.M. - 8 P.M., Eastern time T – Contact your VeriFone representative International • Supplementary Hardware Assigned MRA number(s). VeriFone produces the following accessories and documentation for the VX 520 3G terminal. When ordering, please refer to the part number in the left column. • Printer Paper • VPN PPR 268-001-01-A 40 mm (1.57 in) diameter, 57 mm (2.24 in) wide STA252-001-01-A Swivel stand VPN 02746-01 Cleaning kit VPN CBL000-001-01-A 2.1 meter (7 foot) telephone line cord, black, with modular RJ-11-type connectors VX 520 3G INSTALLATION GUIDE VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation Documentation VX 520 3G Certifications and Regulations VPN DOC252-085-EN VX 520 3G Quick Installation Guide VPN DOC252-086-EN VX 520 3G Reference Manual VPN DOC252-088-EN V NF TE EV VX 520 3G INSTALLATION GUIDE 43 VERI F ONE S ERVICE AND S UPPORT Accessories and Documentation V NF 44 VX 520 3G INSTALLATION GUIDE TE EV INDEX accessories 42 documentation 43 ordering 42 printer paper 42 telephone line cord 42 VeriFone cleaning kit 42 cleaning kit 42 connection ports VX 520 3G 16 contact VeriFone 41 dial out problems troubleshooting 38 displays troubleshooting 37, 40 documentation 42 acronym definitions 7 conventions 6 ordering 43 electrical considerations 14, 21 electrostatic discharges 21 prevention 21 environmental factors 14 external printers VX 520 3G RS-232 port connection 25 external printers supported VeriFone external printers 25 installation connecting a PIN pad to VX 520 3G 23 installation VX 520 3G connecting a smart card reader to VX 520 3G 23 installation VX 520 Color D/E CTLS connecting optional device(s) 23 connecting the terminal power pack 27 connecting the terminal to a telephone line 19 MSAM cards 21 terminal location 13 unpacking the shipping carton 14 integrated printers paper jams 38 troubleshooting 40 integrated printers VX 520 3G about the integrated printer paper 19 keypads troubleshooting 38 maintenance 41 avoid cleaning Smart Card Reader 35 cleaning the terminal 35 cleaning the terminal contacts 35 returning a terminal for repair or replacement 41 MSAM cardholders 21 MSAM cards installation 21 optional devices connecting 23 paper for integrated printers 19 paper jams troubleshooting 38 peripheral devices troubleshooting 38 peripherals troubleshooting 38 power packs connecting 27 VX 520 3G INSTALLATION GUIDE 45 I NDEX printer paper 40 mm thermal 42 49 mm thermal 42 sprocket-fed, carbonized 42 printer paper VX 520 3G storage 19 printers troubleshooting 40 privacy shield VX 520 3G 28 Service 41 service returning a terminal for repair or replacement 41 specifications VX 520 3G external dimensions 33 VX 520 3G temperature 33 VX 520 Color D/E CTLS power 33 VX 520 Color D/E CTLS power pack 33 technical support 41 contacting VeriFone 41 returning a terminal for repair or replacement 41 telephone line connections 19 telephone line cords ordering 42 terminal features VX 520 3G general 15 terminals accessories 42 benefits 10 cleaning 35 documentation 42 environmental factors 14 repair 41 replacement 41 troubleshooting 37, 40 VX 520 3G features 15 transactions VX 520 3G contactless cards 29 VX 520 3G magnetic cards 31 VX 520 3G smart cards 30 troubleshooting displays 37, 40 46 VX 520 3G INSTALLATION GUIDE keypads 38 peripheral devices 38 peripherals 38 printers 40 terminal transactions 39 terminals 38, 40 VX 520 3G multi-application capability 11 troubleshooting 40 VX 520 3G terminals electrical considerations 14 I NDEX VX 520 3G INSTALLATION GUIDE 47 VeriFone, Inc. 2099 Gateway Place, Suite 600 San Jose, CA, 95110 USA Tel: (800) VeriFone (837-4366) www.verifone.com V NF VX 520 3G Installation Guide VeriFone Part Number DOC252-087-EN-A, Revision A.2 TE EV
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