Wacom Co DTK2200 LCD TABLET User Manual Cintiq 22HD User s Manual

Wacom Co Ltd LCD TABLET Cintiq 22HD User s Manual

User Manual

User’s manual

Contents Index

Contents 1

Index

Cintiq 22HD (DTK-2200)

Setting up

Using the display stand

Using the pen

Customizing the pen

Using the pen display

Customizing the pen display

Using the Radial Menu

Application-specific settings

FAQs

Troubleshooting

Contents Index

Contents 2

Index

Cintiq 22HD

User’s Manual

Version 1.0, Rev C0612

Wacom reserves the right to revise this publication without obligation to provide notification of such changes.

Wacom does its best to provide current and accurate information in this manual. However, Wacom reserves the right

to change any specifications and product configurations at its discretion, without prior notice and without obligation

to include such changes in this manual.

The above year indicates when this manual was prepared. However, the date of release to the users of the “manual”

is simultaneous with the introduction into the market of the applicable Wacom product.

Cintiq and Wacom are registered trademarks of Wacom Co., Ltd.

Adobe and Photoshop are either registered trademarks or trademarks of Adobe Systems Incorporated in the United

States and/or other countries. Microsoft, Windows, and Vista are either registered trademarks or trademarks of

Microsoft Corporation in the United States and/or other countries. Apple, the Apple logo, and Mac are trademarks of

Apple, Inc., registered in the U.S. and other countries.

Any additional company and product names mentioned in this documentation may be trademarked and/or registered

as trademarks. Mention of third-party products is for informational purposes only and constitutes neither an

endorsement nor a recommendation. Wacom assumes no responsibility with regard to the performance or use of

these products.

ExpressKey is a registered trademark of Ginsan Industries, Inc., and is used with permission.

Front cover image courtesy of www.daniellieske.com

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Contents 3

Index

TABLE OF CONTENTS

About the manual 5

UNPACKING YOUR CINTIQ 6

USING THE CINTIQ DISPLAY STAND 7

Display stand features 8

Display stand location 9

Mounting Cintiq on the display stand 10

Adjusting the display incline 11

Adjusting rotation 11

Removing Cintiq from the display stand 12

SETTING UP YOUR CINTIQ 13

System requirements 13

Step 1: Hardware installation 14

Step 2: Software installation 17

GETTING TO KNOW YOUR CINTIQ 18

Pen display features 18

Front view 19

Rear view 20

Pen features 21

WORKING WITH YOUR CINTIQ 22

Setting up your work area 22

Configuring Cintiq for handedness 24

Using the Grip Pen 24

Holding the pen 25

Positioning 26

Clicking 26

Dragging 27

Using the side switch 27

Working with pressure sensitivity 27

Drawing with tilt 28

Erasing 28

Pen display controls 29

Using the hardware control buttons 30

Using the ExpressKeys 31

Using the Touch Strips 33

Working with multiple monitors 35

Adjusting the display 36

Factory presets, auto-sync, and user settings 36

On Screen Display (OSD) settings 37

Power saving 39

CUSTOMIZING YOUR CINTIQ 40

Manage your control panel settings 41

Control panel overview 42

Calibrating the pen display 44

Customizing the pen 45

Adjusting tip feel and double-click 46

Adjusting eraser feel 47

Advanced tip and eraser pressure settings 47

Customizing tool buttons 48

Customizing tilt sensitivity 49

Customizing pen display functions 49

Customizing the ExpressKeys 50

Customizing the Touch Strips 51

Button functions 52

Using and customizing the Radial Menu 59

Working with Display Toggle 60

Application-specific settings 61

Creating an application-specific setting 62

Changing application-specific settings 63

Removing application-specific settings 63

Working with multiple tools 64

Renaming the tablet in the tablet list 65

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TROUBLESHOOTING 66

Testing Cintiq 67

Testing controls and input tools 69

Testing the hardware control buttons 70

Testing the ExpressKeys 70

Testing the Touch Strips 70

Testing a pen 71

Display troubleshooting 72

General display problems 72

VGA problems 74

Pen tablet troubleshooting 75

General problems 75

Windows-specific problems 79

Mac-specific problems 80

Technical support options 82

Obtaining software updates 83

FREQUENTLY ASKED QUESTIONS 84

CARE AND MAINTENANCE 86

Caring for Cintiq 86

Replacing the pen nib 87

OTHER USEFUL INFORMATION 89

Optional display configurations 90

Using an alternate mount or stand 91

Cable removal and replacement 94

Uninstalling Cintiq 96

Using the Express View display 97

Managing preferences 98

Installing multiple tablets 99

Using applications integrated for tablet control 100

Importing expert settings 101

Pen and digital ink capabilities in Windows 102

Product information 103

Ordering parts and accessories 104

Available parts and accessories 104

GLOSSARY 105

INDEX 108

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ABOUT THE MANUAL

This manual provides quick access to information about your Cintiq. The information is common to

Windows and Mac computers. Windows screen captures are shown unless otherwise noted.

• Go directly to table of contents or index topics by clicking on them.

• Use the navigation controls to move through the manual.

• Use your .pdf viewer zoom-in tool to increase the size of the manual on your display screen. See the

viewer application help for information on any additional tools that help you use and print the manual.

•S

MALL CAPITAL LETTERS are used to identify the names of keyboard keys, dialog boxes, and control panel

options.

• Be sure to see also the Important Product Information guide for Cintiq, located on the Installation CD.

The guide includes product safety precautions, specifications, and your license agreement.

• The following information is not included with this product: information about your specific computer

hardware or operating system, or information about your application software. Your best source for this

information is the set of manuals and discs that came with your hardware, operating system, or

application.

Wacom’s philosophy is to continually improve all of its products. As a result, engineering changes and

improvements are made from time to time. Therefore, some changes, modifications, and improvements

may not be covered in this manual.

Go to front page.

Go to table of contents. Page back, or page forward.

Go to index. Go back to previous view.

Go to topic. Topic continued.

Contents

Index

topic

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UNPACKING YOUR CINTIQ

Your Cintiq 22HD interactive pen display comes with the Cintiq display stand and a variety of accessory

parts. The product parts and accessories are packed together in the accessories box. To avoid damage,

see the instructions on the following pages before setting up and using Cintiq or the Cintiq stand.

Carefully unpack and place all items on a stable surface. Save the packing materials and package box for

use when shipping or storing Cintiq.

• Remove any packing materials from the back of the pen display and cabling.

• After unpacking, inventory and ensure the box contents are complete.

Note: Some configurations may include additional CDs or DVDs containing application software. To install, see the

instructions for those CDs or DVDs.

Before installing, take some time to learn about your Cintiq interactive pen display and Cintiq display stand.

Cintiq interactive pen display Patented Cintiq display stand

See display stand features.

Pen, with personalization rings

To personalize, unscrew the tip

cone and replace the ring with a

different color.

Quick Start Guide

Warranty card included with some configurations.

Installation CD

Includes the software driver and

Important Product Information guide.

AC power adapter

and cable

Pen stand,

includes replacement nibs

and nib extraction tool

Grip,

wide-bodied

Some configurations do not

include all shown items.

Check the product listing.

Rotation lock screws,

qty 2

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USING THE CINTIQ DISPLAY STAND

The Cintiq display stand is designed to support the weight of your Cintiq interactive pen display.

• Cintiq can accommodate a variety of uses and working styles. Use the stand to adjust the working

position of Cintiq so as to best meet your needs throughout the day.

• You can move or slide Cintiq to different locations on your desktop. Remember that you may need to

adjust the incline to which you have positioned Cintiq before moving the pen display.

Display stand features

Display stand location

Mounting Cintiq on the display stand

Adjusting the display incline

Adjusting rotation

Removing Cintiq from the display stand

Adjust the display stand to a lower position as

needed to emulate an easel, animator’s table, or

drafting table.

At the lowest position of the stand, Cintiq can be

freely rotated to any angle without touching the

desktop for the greatest comfort and accuracy of

stroke while drawing or editing images.

Adjust the stand to a more vertical position when

a large amount of keyboard input is required.

This position is also useful when presenting your

work to co-workers or clients.

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DISPLAY STAND FEATURES

Place the Cintiq display stand on your desktop or other stable work surface. Select a level location where

the stand is stable and will not tip or fall when the pen display is mounted on it. Take some time to

familiarize yourself with the display stand components.

Next: Mount the Cintiq interactive pen display on the Cintiq stand. See mounting Cintiq on the display

stand.

Warning

Incline adjustment levers

When Cintiq is mounted on the stand,

use these levers to adjust the display

incline. See adjusting the display

incline.

Bearing recess

Front feet

The front feet have rubber pads to

reduce slippage on the desktop.

Rear feet

The rear feet are on rollers,

allowing them to move

when adjusting incline.

Do not operate the incline adjustment levers when Cintiq is not mounted on the stand, and do not lift the

stand by the adjustment levers. The stand is spring-loaded and may cause injury or damage if released

without the weight of Cintiq on the stand. Improper operation may lead to physical injury or damage to the

stand. Be careful to avoid catching your finger in the gap of the movable portion of the stand.

Do not place on any unsteady surface or table. Do not place on slanted areas, unstable areas, or areas

where vibration is present. Physical damage or personal injury may result if this product falls from an

unsuitable surface.

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DISPLAY STAND LOCATION

Select a location on your desktop or other work surface that is level and stable.

• Choose a location on a desktop or other working surface that is flat, clean, and free of any moisture or

oily film.

• Make sure the Cintiq display stand is placed in a stable position on your desktop or other work surface

so that it will not tip or fall when Cintiq is mounted on it.

Place Cintiq securely on a level, stable desktop or other working surface.

Do not place this product on any unsteady surface or table. Do not place on slanted areas, unstable areas,

or areas where vibration is present. Physical damage or personal injury may result if this product falls from

an unsuitable surface.

Do not place this product on any wet surface or table. Doing so may cause the this product to slip,

allowing the product to fall.

Warning

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MOUNTING CINTIQ ON THE DISPLAY STAND

Before mounting Cintiq on the stand for the first time, remove any packing materials from the back of the

pen display and cabling.

• Make sure the stand is placed in a stable position on your desktop or other work surface so that it will

not tip or fall when Cintiq is mounted on it. Securely grasp Cintiq with both hands. The display should

face toward you, with the power button on top and status LEDs located to the upper left.

• Align Cintiq parallel to the front of the display stand so the bearing hub is located between the

V-shaped upper edges of the bearing recess. The V-shaped edges will serve as a guide for positioning

the bearing hub. See – A – below.

• With the back of Cintiq resting against the stand, lower Cintiq until the bearing hub rests securely in the

bearing recess. The pen display will be held in place by gravity. There will be no audible ‘snap’ to

indicate a mechanical lock. See – B – below.

• Check for stability of the display stand. Carefully move the pen display and stand through their full

range of motion. See adjusting the display incline.

• If you do not need to rotate the Cintiq pen display, you can secure it to the stand with the rotation lock

screws. See optional display configurations.

To learn about other mounting options, see using an alternate mount or stand.

Bearing hub

Bearing recess

– A – – B –

After mounting the pen display on the stand,

remove the foam blocks that lock the

adjustment levers in place. Save these blocks

with the other packaging materials. You will

need them if in the future you want to ship

Cintiq.

When operating the incline adjustment levers, Cintiq must be mounted on the stand with the stand feet

resting on a stable, flat surface. The stand is spring-loaded and can snap back quickly, causing injury or

damage if not operated properly.

Warning

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ADJUSTING THE DISPLAY INCLINE

You can adjust the pen display height and incline to best meet your needs throughout the day.

To change the display incline or viewing angle, face the front of the pen display and grasp it on the left and

right side at approximately the same height as the display stand adjustment levers. Use your fingertips to

gently pull the incline adjustment levers toward the pen display. This will release a clutch mechanism.

Tilt the display to adjust the incline setting.

• To lower Cintiq, pull the left incline adjustment lever toward Cintiq and gently lower Cintiq to the desired

incline angle. Release the lever to lock the stand in place.

•To raise Cintiq

, pull the right incline adjustment lever toward Cintiq and gently raise Cintiq to the desired

incline angle. Release the lever to lock the stand in place.

Note: The incline adjustment levers exhibit some natural play before the clutch mechanism engages.

When adjusting incline, set the display stand to an incline slightly higher than you plan to work with,

then lower the display to the desired position.

Next: Familiarize yourself with the pen display. See getting to know your Cintiq.

ADJUSTING ROTATION

To adjust rotation, grasp Cintiq by the main body and rotate the pen display to the desired position. It will

move on the bearing hub.

Cintiq can be rotated on the display stand when the incline is less than or equal to 25 degrees. You can

only rotate the pen display 180 degrees in either direction.

If you do not plan to rotate the pen display, use the rotation lock screws and fasten the display to the stand

in a horizontal position. See optional display configurations.

Before moving Cintiq, first adjust the stand to its full upright position. This will reduce the spring

tension so the stand will not accidentally release and snap shut. If the pen display is in

landscape orientation, use one hand to grasp the bottom of the display and with your other hand

grasp the back of the stand. Be sure to lift on both the display and the stand so the stand will not

separate from the display when moving Cintiq.

If Cintiq is in portrait orientation or has been locked to the stand with the rotation lock screws, the

stand will not separate from the pen display and Cintiq can be safely lifted by grasping the

display with both hands. See optional display configurations.

Warning

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REMOVING CINTIQ FROM THE DISPLAY STAND

The Cintiq interactive pen display has been specifically designed for use when mounted on the Cintiq

display stand. However, there may be times when it will be necessary to remove the pen display from the

stand. For example, you may want to locate the pen display on a suitable VESA mounting arm.

See using an alternate mount or stand.

To remove Cintiq from the display stand:

• If the rotation lock screws are attached, remove them from the back of Cintiq.

• Position the pen display to landscape orientation before removing it from the display stand. The stand

will not release unless Cintiq is in landscape orientation.

• Next, raise the stand incline to the highest position. See adjusting the display incline.

• Firmly grasp the pen display on both the left and right sides, and lift out of the display stand.

Note: When packing Cintiq for transport, first adjust the stand to its lowest position and place the foam

packing blocks under the incline adjustment levers before removing Cintiq from the stand. The foam

blocks will keep the stand from snapping shut while in its packaging. Always pack Cintiq and its

stand in their original containers and protective cushions. Never pack Cintiq while it is mounted on

the stand. Doing so may damage the pen display or stand during transport.

Important: When removing Cintiq from the display

stand, always lift Cintiq in a direction parallel to the

front of the stand. You may also need to slightly rotate

Cintiq so the stand will release.

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SETTING UP YOUR CINTIQ

Your Cintiq 22HD interactive pen display functions as both a display and a pen tablet. Follow the

instructions below to complete the hardware and software installation.

Important: You MUST install the Wacom driver software for correct pen-on-screen functionality.

System requirements

Step 1: Hardware installation

Step 2: Software installation

SYSTEM REQUIREMENTS

Make sure your computer meets the following minimum system requirements:

•PC

. Windows 7, Vista (SP2 or later), XP (SP3 or later). 32 or 64-bit configurations. DVI or VGA port.

Available USB port and CD-ROM drive.

•Mac

. OS X, v10.5.8 or later. Intel-based platforms only are supported. DVI or VGA port, or appropriate

Mini DisplayPort to DVI adapter. Available USB port and CD-ROM drive.

Cintiq supports digital (DVI) and analog (VGA) video signals. For optimum performance, connect Cintiq to

a digital video card.

VGA connection is not recommended as the display quality will not be as good as with a digital connection.

VGA connection requires that you obtain an appropriate DVI-I to VGA adapter cable. Check with your local

product retailer or an online outlet.

Notes:

Cintiq can be used alone or with another display, such as a CRT monitor or LCD projector. To use

Cintiq with another display, you will need two video cards or a video card with dual output.

You may be able to set up Cintiq as a mirrored, extended, or independent display. When working

with more than one monitor, Cintiq will map to the monitors based upon how your system is

configured. By default, if you are in mirror mode, the pen display will map to the entire space on

each monitor. See your hardware and operating system documentation for details on configuring

your system for use with multiple monitors.

A Display Toggle function is available for use with multiple display systems. This enables you to

toggle the screen cursor between Cintiq and your other displays.

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STEP 1: HARDWARE INSTALLATION

In this step, connect the video, USB, and power cables.

If you have not already done so, mount Cintiq on the display stand.

Important: Never connect or disconnect the video or power cables while your computer or pen

display are powered on. This can damage the display or video card.

1. Turn off your computer.

2. Determine if your computer has a digital (DVI) or analog (VGA) port. If your computer has only one

video port, unplug your previous monitor or add a second video card. For best results, connect Cintiq

to a DVI-D or DVI-I card.

3. Follow the below instructions for your video port. Make sure to tighten any connector thumbscrews.

See – A – in the connection diagram.

4. Plug the USB connector into an available USB port on your computer or USB hub attached to your

computer. See – B – in the connection diagram.

5. Connect the power adapter to Cintiq. See – C – in the connection diagram.

6. Connect the adapter power cable and plug into an AC outlet. See – D – in the connection diagram.

7. Turn on the pen display. The power LED will glow orange.

For DVI operation, connect the Cintiq video cable to the DVI port located on your

computer video card.

The Cintiq video cable has a DVI-D connector. Cintiq can be connected to either a DVI-D

or a DVI-I card.

For VGA operation, you will need to obtain a Wacom accessory DVI-I to VGA adapter

cable. See ordering parts and accessories.

Remove the DVI-D cable from Cintiq and replace it with a DVI-I to VGA adapter cable.

See cable removal and replacement. Connect the adapter cable between the Cintiq and

your video card.

If connecting to a Mac Mini DisplayPort, you will need to obtain an appropriate

active adapter cable, such as those offered by Kanex, Apple, or other manufacturers.

Check with your local product retailer or an online outlet for availability.

Connect the adapter between the DVI-D end of the Cintiq video cable and your Mac.

DVI-I

DVI-D

VGA

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Cintiq cabling diagram

– A –

Cintiq video cable with DVI-D connector,

or appropriate DVI-I to VGA adapter cable

Video card:

DVI-D, DVI-I, or VGA

– C –

DC input.

Connect to extension cable.

– D –

Power adapter

Caution

Do not connect or disconnect the video or power cables while Cintiq or your computer are turned on.

This can damage the display or computer video card.

Only use a power adapter specified for use with your pen display. Use of an improper power adapter may

damage the pen display.

– B –

USB

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8. Turn on your computer. The interactive pen display will install as a default monitor.

9. As necessary, configure the display control panel settings for the proper size and color resolution.

For best results, set Cintiq to the maximum (native) resolution of 1920x1080. See the Important

Product Information guide located on the Installation CD for details about resolution sizes that can be

used with Cintiq. The display size and color resolution may be constrained by the capabilities of your

video card. To fine-tune, see adjusting the display.

Windows: If you are using Cintiq as a secondary display, you may first need to enable Cintiq in your

display properties control panel.

After the LCD monitor portion of the installation is working to your satisfaction, move on to step 2: software

installation.

Notes:

Each LCD panel is produced under very stringent quality standards. Production techniques cannot

guarantee an absolutely perfect display. Wacom does not allow any pixel to be always white or

always black. A small number of pixels are allowed to show a wrong color for some parts of the

color spectrum. See the Important Product Information guide for more information.

If an image has fine striping (such as screen stripes), it may appear to flicker or display a moiré

pattern.

Do not apply excessive pressure on the display screen surface, it may cause the appearance of a

moiré or pooling pattern. If this occurs, use less pressure on the display screen when working with

the pen.

When a still image is displayed for a long period of time, an after-image may remain for a short time.

To prevent this, use a screen saver or other power management feature.

To extend the life of the pen display backlight, set your computer’s power management to turn off

the display when not in use for extended periods of time.

Your eyes may feel more comfortable if you reduce the display screen brightness when working with

Cintiq for extended periods of time. This will also extend the life of the backlight and reduce the

heat felt on the display screen surface.

Some models may include a color profile on the Installation CD. To activate for use with Cintiq, first

identify Cintiq as a pen display in the system display settings control panel. Then select the Cintiq

profile in the color management control panel. For details, see the color management information in

your operating system and application documentation.

For troubleshooting tips, see troubleshooting.

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STEP 2: SOFTWARE INSTALLATION

Important: You MUST install the Wacom driver software for correct pen-on-screen functionality.

Save your work and close all open applications. Temporarily disable any virus protection programs.

1. Insert the Installation CD into your computer’s CD-ROM drive. If the software installer menu does not

display, double-click on the INSTALL icon located on the CD. (When available, you can also download

and install the latest software driver from the Wacom web site for your region.)

2. Click INSTALL TABLET and follow the prompts to install the driver software.

3. Reactivate your virus protection program.

4. After completing the software installation, make sure you can use your pen on the Cintiq display screen

to move the screen cursor.

When you place the pen tip on the display screen, the screen cursor should immediately jump to a

corresponding position approximately beneath the pen tip. Lift the pen tip and place it on the display

screen surface in a different location. The screen cursor should again jump to the new position. This is

known as absolute positioning, and enables you to position the screen cursor without having to drag

your pen across the display screen surface.

5. Check the Read Me file for updated information. Review also the Important Product Information guide

located on the Installation CD for cautions and warnings. If you have trouble installing Cintiq, see

troubleshooting.

6. Next, precisely align the screen cursor with the pen tip position. See calibrating the pen display.

Notes:

User-specific preferences are supported. After logging on, each user can customize their personal

settings in the Wacom Tablet control panel. Switching to another user (either by logging on or fast

user switching methods) will load the settings for that user.

If the pen display does not respond properly or you lose cursor control, the pen display preferences

may be corrupted. See managing preferences to delete the current preference settings and return

the pen display to its factory default condition.

Driver installation automatically activates the pen input functions available within Microsoft

Windows 7, Vista, and Office 2007 or later (except for Windows 7 Starter and Home Basic, and

Windows Vista Home Basic). See pen and digital ink capabilities in Windows.

To download a new software driver (when available) from the Internet, see obtaining software

updates.

To uninstall the software driver, see uninstalling Cintiq.

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GETTING TO KNOW YOUR CINTIQ

The Cintiq 22HD interactive pen display combines the benefits of a Liquid Crystal Display (LCD) with the

control, comfort, and productivity of Wacom’s cordless, battery-free pen technology. This gives you a

direct pen-on-screen interface for your computer.

The basic components of your Cintiq include a Wacom pen tablet internally mounted behind a high quality

color display, the Wacom Grip Pen, and the Cintiq display stand.

This manual describes how to set up and use your Cintiq. The Wacom Tablet control panel enables you to

customize your pen and pen display settings. To learn more, see customizing.

Note: Not all product models are available in all regions.

Pen display features

Pen features

PEN DISPLAY FEATURES

After the Cintiq pen display is safely mounted on the Cintiq stand, take some time to familiarize yourself

with the features and components of your Cintiq interactive pen display. Although they will appear as

separate devices to your operating system, the display and tablet sensor function as an integrated output

and input device. The tablet sensor reports pen coordinates, pressure, tilt, switch, eraser, and other

information.

• Many applications have built-in support for pen display features (such as pressure sensitivity,

tilt, and rotation). Visit the Wacom web site to learn about applications that support these features.

See product information.

• For information on how best to use pen display features within a specific application, see the

instructions in that application’s manuals.

Front view

Rear view

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FRONT VIEW

Status LED

• When using pen in active area of the pen display, lights blue when the

pen tip, eraser, or side switch are pressed.

• LED will not light unless the USB cable is plugged into an active USB

port and a video signal is present.

Power LED

• Lights blue when power has been supplied to Cintiq and a video signal

is present.

• Glows orange when no video signal is detected. (e.g., The computer is

turned off, starting up, or has entered a power management mode in

which video signals are not sent.)

ExpressKeys

See pen display controls.

See also working with multiple tools.

Use the APPLICATION list to define TOOL settings that apply only to a specific application. See application-

specific settings.

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CALIBRATING THE PEN DISPLAY

For optimum performance, you must calibrate the pen display to align the screen cursor with the position

of the pen on the display screen. This is required to compensate for viewing angle, and to adjust for

parallax. Set Cintiq in its working position, then follow the below procedure.

Tip: To see the screen cursor slightly offset from the actual position of the pen tip, calibrate by clicking

on a spot showing that offset from the crosshairs. For example, to have the screen cursor appear

2.5 mm (1/10th of an inch) above and to the left of the pen tip, calibrate by clicking on a spot 2.5 mm

(1/10th of an inch) below and to the right of the crosshairs.

Important: If using a VGA

connection, first RESET the pen

display. See On Screen Display

(OSD) settings.

1. Open the Wacom Tablet control panel.

If more than one pen display is installed

on your system, select the pen display

you are working with from the TABLET list.

2. Select GRIP PEN from the TOOL list.

Then select the CALIBRATE tab.

3. If you are working with multiple monitors,

select the MONITOR corresponding to

your Cintiq. Only monitors that are set to

one of the resolutions supported by

Cintiq will appear in the list.

4. Click CALIBRATE... to activate the

calibration screen.

5. Hold the pen and position your head as

you normally do when working with the

pen display. Use the pen tip to click on

the center of the crosshairs in the upper-

left corner.

6. Then click on the center of the crosshairs

that are displayed in the upper-right,

lower left, and lower right corners.

7. Test the alignment by positioning the pen

at a few different points on the display.

Click OK to accept the calibration.

Click TRY AGAIN to recalibrate.

Crosshairs

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CUSTOMIZING THE PEN

Use the pen when opening the Wacom Tablet control panel. The pen will be selected in the TOOL list and

the appropriate tabs will be displayed. If not selected, choose the pen from the TOOL list. Select a tab and

choose from the available options.

Wacom offers a number of optional pens, such as the Art Pen and Airbrush, that are compatible for use

with Cintiq.

• The Art Pen features a pressure-sensitive tip and eraser, as well as sensitivity to tilt and rotation.

Rotating the barrel in supporting applications creates a unique effect.

• The Airbrush is a true digital airbrush. It features a pressure-sensitive tip and eraser, tilt sensitivity, and

a fingerwheel to control the application of digital paint.

These tools are fully supported in the Wacom driver software. They will appear in the TOOL list of the

Wacom Tablet control panel after you touch the pen display screen with the tip of the tool. The control

panel will update to show the new tool and the options available for customization.

In supporting applications you can adjust the functionality of the Art Pen rotation or the Airbrush

fingerwheel within the application. See the documentation that came with your application for details.

To learn more about these and other optional tools that can be used with Cintiq, visit the Wacom web site

for your region. On the web site you can also learn about applications that currently support the advanced

features of these tools.

Adjusting eraser feel

Adjusting tip feel and double-click

Advanced tip and eraser pressure settings

Application-specific settings

Customizing tilt sensitivity

Customizing tool buttons

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ADJUSTING TIP FEEL AND DOUBLE-CLICK

To adjust the tip sensitivity of your pen, select the PEN tab.

Customizes the amount of pressure

needed to click, draw, or ink.

To create broad brush strokes or to click

with a light touch, use a SOFT tip setting.

For maximum control while drawing thin

lines, use a FIRM tip setting.

With your screen cursor positioned over

an empty area of the control panel, press

down on the pen display screen with your

pen tip. Use the pressure bar to

determine how hard you must press on

the pen to reach maximum pressure.

Click to further customize the tip sensitivity.

Tips:

• Use a soft TIP FEEL for a wider range of pressure values in most pressure-sensitive applications.

• In some applications a soft pressure setting can make the pen overreact so that slight pressure on the pen

will be magnified on the screen. If you experience this, try a firmer TIP FEEL setting.

• To make double-clicking easier, expand the tap area that accepts a double-click (the double-click distance).

• A large double-click distance may cause a delay at the beginning of brush strokes in some drawing

applications. This may also cause a delay at the beginning of a drag action or inking stroke. If you notice

such effects, try setting a smaller double-click distance and using the side switch to double-click. You can

also set an ExpressKey to double-click.

Adjusts the size of the double-click

area. Drag slider to OFF if you do not

want double-click assist.

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ADJUSTING ERASER FEEL

To adjust the eraser sensitivity of your pen, select the ERASER tab.

ADVANCED TIP AND ERASER PRESSURE SETTINGS

To further customize tip or eraser pressure settings, select the PEN or ERASER tab and click on the

CUSTOMIZE... button. Options within the PEN FEEL DETAILS dialog box enable you to independently change

the tip or eraser pressure sensitivity and click threshold settings.

Important: In the PEN and ERASER tabs, these settings are adjusted simultaneously with the TIP FEEL

or ERASER FEEL slider, which override the advanced pressure settings.

Customizes the amount of

pressure needed to erase.

Click to further customize

the eraser sensitivity.

With your screen cursor positioned over an

empty area of the control panel, press down

on the pen display screen with your pen

eraser. Use the pressure bar to determine

how hard you must press on the eraser to

reach maximum pressure.

Select the function to perform when

using the eraser.

Using your pen tip or

eraser, make several

strokes within the box

to test the results of

your changes.

Graphically displays the selected pressure

sensitivity curve and click threshold settings.

Move the pressure controls to change the

sensitivity curve.

•C

LICK THRESHOLD determines the amount

of force required to register pressure or

generate a tip click.

• Use the SENSITIVITY control to change the

slope of the pressure response curve.

•M

AX PRESSURE determines how hard you

must press the pen tip to reach maximum

pressure.

A curve that increases quickly makes the pen

feel more sensitive.

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CUSTOMIZING TOOL BUTTONS

Select the PEN tab to change the functions assigned to the side switches and tip of your pen.

Select the function to perform when

pressing the upper or lower side switch.

The selected function occurs when you

bring the pen tip within 5 mm (0.20 inch) of

the display screen surface without touching

the screen and then press the upper or

lower side switch.

Tip: To make double-clicking easier, set

the side switch to DOUBLE CLICK.

Double-click here to change the pen tip function.

• At least one tool button should be set to the CLICK function.

• The tip must be set to CLICK in order to draw in most graphics

applications.

You can change the SIDE SWITCH MODE to best

fit the way you like to use the pen when

making right-clicks or other click functions.

Click on the control panel OPTIONS... button.

Select:

•H

OVER CLICK to perform click functions

without touching the pen tip to the display

screen surface. This is the default setting

for all except Tablet PCs.

•C

LICK & TAP to enable the precise

placement of click functions. When

selected, you must first press the side

switch then touch the pen tip to the

display screen surface in order perform

the function.

Hover click

Click tap

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CUSTOMIZING TILT SENSITIVITY

To adjust the tilt sensitivity of your pen, select the PEN tab. Tilt sensitivity determines how far you have to

tilt the tool to produce the maximum tilt effect. You need to tilt the pen less at high sensitivity than at low

sensitivity.

Visit the Wacom web site to learn about applications that currently support tilt.

CUSTOMIZING PEN DISPLAY FUNCTIONS

To customize the interactive pen display, open the Wacom Tablet control panel and select the FUNCTIONS

icon in the TOOL list. Select a tab to customize, and change settings using the available options.

Drag to increase or decrease TILT

SENSITIVITY. Test the new setting in an

application that supports tilt.

The tilt setting applies to both the tip and

eraser of your tool.

Tilt is direction sensitive and can be used in

some applications to control brush

orientation or other characteristics.

Using and customizing the Radial Menu

Customizing the Touch Strips

Customizing the ExpressKeys

Working with Display Toggle

Application-specific settings

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CUSTOMIZING THE EXPRESSKEYS

To customize the ExpressKeys, select the EXPRESSKEYS tab. Each key can be customized to perform a

Display Toggle, modifier, keystroke, or other function.

Important: Some applications can override and control the ExpressKey functions. For details, see

using applications integrated for tablet control.

Choose a function to perform when the key

is pressed.

ExpressKey functions can be defined for use

with specific applications.

See using the ExpressKeys for more

information.

Select LEFT or RIGHT to choose

which ExpressKeys to customize.

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CUSTOMIZING THE TOUCH STRIPS

To customize the Touch Strips, select the TOUCH STRIP tab. Touch Strip functions can be modified to

perform various zooming, scrolling, or custom keystroke actions. For example, you might set a Touch Strip

function to cycle layers when working in Adobe Photoshop. You can also set Touch Strip functions to

DISABLED.

Important: Some applications can override and control the Touch Strip functions. For details, see

using applications integrated for tablet control.

Tips:

• Customize a Touch Strip for other actions by selecting the KEYSTROKE... option and defining a custom

keystroke function. To learn which keystroke shortcuts are supported by a particular application, see the

documentation that came with the application.

• Press the Touch Strip Mode button to cycle between Touch Strip functions.

•Choose S

KIP to set the Touch Strip Mode button to skip the function state.

• To zoom images at the current position of the screen cursor in Adobe Photoshop CS3 or later, open the

Adobe Photoshop general preferences pane. Check the ZOOM WITH SCROLL WHEEL option and click OK.

Choose a function to perform when using

the Touch Strip. Each Touch Strip can be

customized for four different modes.

Adjust SPEED to control the rate at which

zooming and scrolling occurs, or the speed

at which keystroke events are sent to an

application.

Touch Strip functions can be defined for

use with specific applications.

See using the Touch Strips for more

information.

Enables or disables display of the Touch

Strip settings diagram.

Select LEFT or RIGHT to choose

which Touch Strip to customize.

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BUTTON FUNCTIONS

Customize Cintiq for the way you like to work. Simply use the Wacom Tablet control panel to change the

button function that is assigned to a pen tool button, ExpressKey, Touch Strip, or Radial Menu setting.

Button function options may vary, depending on your pen display model. Not all options are available for

all controls or pen display models.

FUNCTION NAME DESCRIPTION

CLICKS

•CLICK Simulates a primary mouse button click. Be sure at least one button performs this

function so you can always navigate and click.

•R

IGHT CLICK Simulates a right mouse button click, which displays a context menu.

•M

IDDLE CLICK Simulates a middle mouse button click.

•D

OUBLE CLICK Simulates a double-click. For easier double-clicking, use this function instead of

tapping twice with the pen tip.

•C

LICK LOCK Simulates holding down the primary mouse button. Press the pen button once to

initiate click lock. Press the button again to release click lock. Click lock is useful

for dragging objects or selecting blocks of text.

•4

TH CLICK Simulates a 4th mouse button click.

•5

TH CLICK Simulates a 5th mouse button click.

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FUNCTION NAME DESCRIPTION

KEYSTROKE... Enables you to simulate keystrokes Select this option to display the DEFINE

KEYSTROKE dialog box.

Enter a keystroke or keystroke combination in the KEYS entry box.

Keystroke combinations can include letters, numbers, function keys (such as F3)

and modifier keys (such as SHIFT, ALT, or CTRL for Windows, or SHIFT, OPTION,

COMMAND, and CONTROL for Mac). You can also choose special keystrokes or

keystroke combinations from the ADD SPECIAL drop-down menu.

After defining a keystroke or keystroke sequence, click OK.

Important: Because the ENTER (Windows) and RETURN (Mac) keys

can be selected as a defined keystroke, they cannot be used to select OK.

You must use your pen to click on the OK button.

Enter a name for the keystroke definition. The name will be displayed with the

respective control or in the Radial Menu, as applicable.

You can create different keystroke functions for different applications.

See application-specific settings.

To learn which keystroke shortcuts are supported by a particular application, see

the documentation that came with the application.

MODIFIER... Enables you to simulate modifier key(s) (such as SHIFT, ALT, or CTRL for Windows,

or SHIFT, OPTION, COMMAND, and CONTROL for Mac). Many applications use modifier

keys to constrain the size or placement of objects.

Deletes the last entry in the

keystroke entry box.

Clears the entry box.

Choose one or more modifier options.

Choose a CLICKS option to simulate pressing

a button of the selected type on a mouse.

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FUNCTION NAME DESCRIPTION

RADIAL MENU Displays the Radial Menu on your screen. Each level of the hierarchical menu

consists of eight menu slices which may contain various features and options to

choose from.

BACK Simulates the BACK command in browser applications.

FORWARD Simulates the FORWARD command in browser applications.

PAN/SCROLL... Enables you to position a document or image in any direction within the active

pane. Do this by pressing a pen button set for PAN/SCROLL and then dragging with

the pen tip across the pen display screen.

SHOW DESKTOP Minimizes all open windows to display a clean desktop.

SWITCH APPLICATION Brings up the application switching dialog box with focus on the next open

application. On Windows 7 or Vista systems running Aero, Flip 3D will be

activated with focus on the next open application.

When you select PAN/SCROLL, you are

prompted to set a scrolling speed for use

in applications that do not support

grabber hand (pixel-level) panning.

• A slower setting reduces the scroll

rate and is useful for close-up and

detail work where you need precise

control of the image.

• As you move the pen tip, the

document or image is repositioned to

follow the direction of pen movement

on the pen display screen surface.

• Release the button or lift the pen tip

from the display screen surface when

you are done.

• In some application windows the

document will precisely follow the

screen cursor as you move the pen

tip, while in others it will simply move

in the same general direction as the

screen cursor.

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FUNCTION NAME DESCRIPTION

OPEN/RUN... Opens a dialog box where you can select a specific application, file, or script to

launch.

INK TOGGLE (Mac only.) Toggles the “ink in any application” function of Ink on and off.

Ink recognizes and converts your handwriting into text and inserts it into a

document. Handwriting recognition must be turned on for this function to work.

See your Mac help for information on working with Ink.

ON SCREEN KEYBOARD Launches the on-screen keyboard when you press the button to which this

function is assigned. Press the button to close the keyboard when open.

EXPOSÉ (Mac only.) Tiles all open windows. To access this option, first choose

KEYSTROKE... and then click on the ADD SPECIAL menu within the dialog box.

PRESSURE HOLD Locks the pressure at the current pressure level until the button is released.

For example, you can paint with pressure sensitivity until you reach the brush size

that you like. You can then press the button and continue painting with the same

size brush until the button is released.

Click BROWSE... to locate an

application, file, or script to

launch. The selection you make

appears in the NAME box.

Click OK to accept the selection.

The dialog box will close and the OPEN/RUN... option you have selected will be

assigned as the pen button option. Simply press the pen button to launch the

assigned option.

If your selection is for the Radial Menu, it will be displayed in the Radial Menu.

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FUNCTION NAME DESCRIPTION

PRECISION MODE Changes the mapping around the current pen tip position so that you must move

the pen farther for the screen cursor to cover a specific distance on the display

screen. This feature can be very useful for the precise control of pen or brush

strokes.

DISPLAY TOGGLE Available when Cintiq is connected as part of a multiple monitor system.

Enables you to toggle the screen cursor between the Cintiq pen display and your

other displays. For example: Cintiq can be used as a pen display where the

screen cursor is positioned at the pen tip location on the pen display screen

surface. Display Toggle enables you to cycle between pen control for Cintiq and

your other displays. This is like using Cintiq as a standard Wacom tablet where

the screen cursor can be moved across the entire desktop or additional displays.

You can adjust the precision setting when

assigning this function to a tool button.

To activate:

• For extensive use, toggle on PRECISION

MODE by pressing a tool button to

which the function has been assigned.

Return to normal mapping by again

pressing the tool button.

• For quick edits, press and hold a tool

button to which the function has been

assigned. Normal mapping returns

when you release the button.

When using a tool in mouse mode, screen

cursor movement is adjusted to act as if

acceleration were off and speed set to slow.

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FUNCTION NAME DESCRIPTION

MODE TOGGLE... Toggles between pen mode and mouse mode. When using Cintiq on a multiple

monitor system, this enables you to use your pen to control the other monitors in

mouse mode.

When first setting a pen button to MODE TOGGLE..., the MOUSE MODE dialog box is

displayed where you can adjust the mouse acceleration and speed.

ERASE Pen only. Sets a button so that when the button is pressed, the pen tip will act like

the eraser in applications that support the ERASE function. Default setting for the

eraser. See erasing.

Sets the screen cursor tracking

speed when in mouse mode.

Sets the screen cursor acceleration

when in mouse mode.

Mouse mode settings can be accessed from a number of different locations within

the control panel. However, only one MOUSE ACCELERATION and SPEED setting can

be made for each pen and application that you are customizing.

The mouse mode settings are independent of system settings. Changes you make

to these settings in the Wacom Tablet control panel do not affect similar system

settings. However, changes made to similar system settings may affect your pen

display settings.

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FUNCTION NAME DESCRIPTION

SETTINGS Activates (on your display screen) an interactive diagram of the current

ExpressKey, Touch Strip, and pen settings. The current functions for each control

are shown.

Click on any section of the diagram to open the appropriate Wacom Tablet control

panel tab. You can then adjust settings as needed.

Dismiss the diagram by again pressing the ExpressKey or other tool button to

which this function is assigned, or by clicking anywhere outside of the diagram.

Settings may vary depending on your product model.

TABLET PC

•T

ABLET PC INPUT PANEL (Tablet PCs and Windows systems that support the Tablet PC Input Panel.)

Opens the Tablet PC input panel when you press a tool button set to this function.

•J

OURNAL (Windows 7 and Vista, and Tablet PC systems that include Microsoft Journal.)

Opens Microsoft Journal.

•T

ABLET PC DEFINED (Tablet PCs and Windows systems that support the Tablet PC Input Panel.)

Sets the button function according to settings found in the:

• Windows 7 and Vista TABLET PC SETTINGS and PEN AND INPUT DEVICES control

panels.

• Windows XP Tablet Edition TABLET AND PEN SETTINGS control panel.

DISABLED Disables the button function.

APPLICATION DEFINED Reports only the button number to the application. This is for applications, such

as CAD programs, that have built-in tablet support.

DEFAULT Returns a button to its default setting.

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USING AND CUSTOMIZING THE RADIAL MENU

The Radial Menu is a pop-up menu that provides quick access to editing, navigation, media control

functions, and more.

• Set a tool button or ExpressKey to the RADIAL MENU

function. Press the button to display the Radial Menu

centered at the screen cursor position.

• The hierarchical Radial Menu appears in circular format.

Each level of the menu consists of eight control slices

which may contain various features and options to choose

from.

• Click to select an option. Some selections may display a

submenu for additional options.

• The menu closes after you make a selection.

To close without making a selection, click on the ‘X’

located at the center of the Radial Menu or on a control

slice that has no function assigned to it. You can also

again press the button used to display the menu.

• To make a selection without closing the Radial Menu, hold

down the button that opens the Radial Menu.

In the Wacom Tablet control panel, use the RADIAL MENU tab to customize the available Radial Menu

functions.

1. Select a control slice.

2. Assign a control FUNCTION to the slice.

If desired, change the LABEL name.

3. Select a menu or submenu to further

customize.

Tips:

•In the F

UNCTION menu, choose

SUBMENU to create custom

submenus for a control slice.

• Press the ENTER (RETURN) key to

add multiple lines of LABEL text.

Returns the currently displayed

menu to its default values.

Top menu

Submenu

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WORKING WITH DISPLAY TOGGLE

A Display Toggle feature is available only on multiple monitor systems. Set an ExpressKey or pen side

switch to the DISPLAY TOGGLE function. Then press that button to toggle the screen cursor between Cintiq

and your other displays. For example, Cintiq can be used as a pen display where the cursor is positioned

at the pen tip location, or toggled for use as a standard Wacom tablet where the cursor can be moved

across the entire desktop or any display on your system.

Open the Wacom Tablet control panel and make sure Cintiq is the selected TABLET. The DISPLAY TOGGLE tab

will be available if the system has two or more displays. The options on this tab define how the tablet

mapping is applied to each toggled display.

ACTIVE AREA options determine the size of the area where the

pen will function on the pen display.

•F

ORCE PROPORTIONS adjusts the size of the active area to

maintain correct vertical and horizontal proportions

between Cintiq and the entire desktop or newly mapped-to

display. Depending on your settings, some portions of the

active area may no longer be usable when this option is

selected. When deselected, the correct scale or

proportions are not maintained. For example, drawing a

circle on the pen display may create an ellipse on a

mapped-to display screen.

•U

SE INSET AREA limits the active area to a sizing of 6 x 8

inches. If FORCE PROPORTIONS is also selected, this sizing

may be less. When deselected, as much of the active area

as possible will be used for tablet-to-display mapping.

Your selection is shown by the red box in the ACTIVE AREA

diagram.

•PEN DISPLAY TO DESKTOP toggles the

screen cursor from Cintiq to the entire

system desktop. Press the button a

second time to return the cursor to

Cintiq.

•P

EN DISPLAY TO OTHER DISPLAYS toggles

the screen cursor from Cintiq to

another active pen display or monitor.

The cursor toggles to each connected

display in turn until it returns to the

Cintiq from where the initial toggle

began.

Important: When using application-specific

settings with Display Toggle, be sure each

customized application (including ALL

OTHER) has a tool button to which DISPLAY

TOGGLE has been assigned. The easiest

way to do this is to assign DISPLAY TOGGLE

to an ExpressKey before creating any

application-specific settings.

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APPLICATION-SPECIFIC SETTINGS

You can customize your tools for use with a particular application. For example, you may prefer a firm pen

tip pressure setting in one application and a soft pressure setting in another. The APPLICATION list enables

you to add an individual application to the list and then customize your tool settings for that application.

• When no application-specific settings have been created and a tool is selected from the TOOL list, the

APPLICATION list displays the ALL icon which contains tool settings that apply to all of your applications.

In the example below, no application-specific settings have been added for the GRIP PEN. The ALL icon

is displayed and the GRIP PEN will have the same settings in all applications.

• When application-specific settings are added, the ALL icon changes to ALL OTHER and an application

icon is displayed for the newly added application(s).

In the above example, application-specific settings have been added for the GRIP PEN. If you select the

ALL OTHER icon and make changes to the GRIP PEN settings, your changes will apply to the GRIP PEN in

all applications except those which you have added to the APPLICATION list. If you select an application

icon and make changes to the GRIP PEN settings, your changes will apply to the GRIP PEN while you are

using that application only.

When you create application-specific settings, you are creating a separate group of settings for the

selected tool and application. See the following sections for more details:

Creating an application-specific setting

Changing application-specific settings

Removing application-specific settings

Tip: To review ExpressKey, Touch Strip, or pen function settings for the front-most application, set an

ExpressKey to SETTINGS and press the key at any time.

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CREATING AN APPLICATION-SPECIFIC SETTING

First choose the pen display and input tool for which you want to create an application-specific setting.

After adding an application, its icon appears in the APPLICATION list whenever the respective tool is selected

in the TOOL list. Select the application and then customize the control panel tab settings for your tool and

selected application.

Once you have created application-specific settings, applications that have not been customized in this

manner will use the tool settings for ALL OTHER.

Tip: First customize settings for one application. When you feel comfortable with the process, you can

create more application-specific settings.

Choose a method to select an application:

• Open the application for which you want to create custom

settings, and then select that application from the CURRENTLY

OPEN APPLICATIONS box.

•B

ROWSE to select the executable file of any application installed

on your computer.

The name of your selected application is displayed.

Click OK to complete the process.

Note: If two programs have the same executable file name, they will

share the same customized settings.

Click on the APPLICATION list [ + ] button.

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CHANGING APPLICATION-SPECIFIC SETTINGS

To change tool settings for a specific application, select the tool and the application. Then customize the

tab settings.

REMOVING APPLICATION-SPECIFIC SETTINGS

To remove an application-specific setting:

1. In the TOOL list, select the tool from which you want to remove the application-specific setting. Then, in

the APPLICATION list select the application you want to remove from the list.

2. Click on the APPLICATION list [ – ] button. In the dialog box that appears, click DELETE to confirm your

selection. The selected application is removed from the list, along with any custom tool settings.

Tip: To quickly remove all application-specific settings from a single tool, remove it from the TOOL list.

Then place the tool back on the pen display. The tool will be added back to the TOOL list using the

default settings. This method cannot be used to remove custom FUNCTIONS settings. See working

with multiple tools.

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WORKING WITH MULTIPLE TOOLS

The Wacom Tablet control panel is designed to help you customize and keep track of the settings for your

Cintiq tools. The tool you use to open the control panel is automatically selected, and the appropriate tabs

for that tool are displayed.

To add a different tool to the TOOL list, simply use the tool on your interactive pen display.

• When you select a tool that has been added to the TOOL list, the appropriate tab settings for that tool

are displayed. Any changes you make to the tab settings will then apply to the tool. Your changes take

effect immediately.

If a similar tool was previously added, the new tool will inherit the settings of the previously added tool.

These settings can then be customized for the newly added tool.

• Identical tools will use the same settings.

To remove a selected tool from the TOOL list, click on the TOOL list [ – ] button. In the dialog box that

appears, click DELETE to confirm your selection. The selected tool is removed from the list, along with any

custom settings you may have created for it. A removed tool can be added back to the TOOL list by placing

it back onto the pen display screen.

The TOOL list displays

an icon for the pen

display FUNCTIONS and

different tools that have

been used on the pen

display.

Select a tool to change its settings.

Removes the

selected tool.

The button is inactive

when there is only

one item in the list.

The FUNCTIONS icon

cannot be deleted.

If application-specific

settings have not been

added, the ALL icon is

displayed and the tool

settings apply to all

applications.

Tab settings apply only to the

selected tool and application.

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RENAMING THE TABLET IN THE TABLET LIST

Within the control panel TABLET list, double-click on the pen display icon.

If desired, enter a new name to be used for the pen

display icon.

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TROUBLESHOOTING

If you are having trouble, Wacom recommends you do the following:

1. If the Wacom driver failed to load properly, first perform the recommended action in any error message

that may appear on your screen. If that does not solve the problem, review the troubleshooting

procedures in this chapter.

2. If Cintiq does not function properly, refer to display troubleshooting or pen tablet troubleshooting.

Your problem may be described there and you can try the solution offered.

3. Open the Wacom pen display Read Me file and look for any information updates.

4. Visit www.wacom.com and choose the Wacom web site for your region where you can check the

product FAQs (Frequently Asked Questions).

5. If you are having a compatibility conflict between Cintiq and a new hardware or software

product, see obtaining software updates for information on downloading an updated software driver.

Wacom periodically updates the software driver to maintain compatibility with new products.

6. Try testing Cintiq.

7. If you have tried the suggestions in this manual and still cannot resolve the problem, then contact

Wacom for Technical Support. See the technical support options and the Read Me file for information

on where to obtain support for your region.

Testing Cintiq

Testing controls and input tools

Display troubleshooting

Pen tablet troubleshooting

Technical support options

Obtaining software updates

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TESTING CINTIQ

1. If the Cintiq power LED does not light, check the following:

• First verify that the light on the power adapter is on. If the light is not on, check that the power cable

is properly connected between the power adapter and an active AC outlet.

• Check that the power adapter cable is securely connected to the Cintiq power cable and that the

pen display is turned on. The power LED will glow orange or blue whenever the pen display is on.

Important: Use only an AC adapter specified for use with your pen display. Other adapters may

cause damage to your product.

2. If there is no display:

• Make sure that your computer is turned on. The power LED will glow blue when the proper video

signal is received. It will glow orange if there is no video signal or if the computer is in a power

saving mode.

• Verify that the pen display is connected to an active digital (DVI) or analog (VGA) video port.

• Check that your video card has been properly installed and is functional. If you have another

display that is compatible with your video card, you can connect that display to the card in order to

verify that the video card is operating correctly.

3. Verify that the pen and the tablet portion of your pen display are working:

• Press the pen tip against the display and verify that the status LED lights blue.

• If the LED does not light, verify that the USB cable is plugged into an active USB port. If Cintiq is

plugged into a USB hub, try plugging it directly into the USB port on your computer.

• Be sure that the USB port to which you are connecting has not been disabled. It may be necessary

to check your system BIOS setting to verify that you have connected the pen display to an active

USB port.

• The status LED will light blue when Cintiq is registered as a USB device and the pen tip is pressed

against the display.

4. Check the pen. If you cannot make a selection on the display screen with the pen:

• Test the pen by pressing the pen tip or eraser against the surface of the pen display. The status

LED should light blue.

• Now, without applying pressure to the pen tip but keeping the pen within 5 mm (0.2 inch) of the pen

display surface, press the side switch. The status LED should again light blue.

• If the status LED does not light blue for these tests, be sure you are using a pen specified for use

with your product.

•See testing controls and input tools and testing a pen for more information.

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5. Check the hardware control buttons. See testing controls and input tools and testing the hardware

control buttons.

6. Check the ExpressKeys. See testing controls and input tools and testing the ExpressKeys.

7. Check the Touch Strips. See testing controls and input tools and testing the Touch Strips.

8. Check any other tool(s), such as the optional Airbrush. See testing controls and input tools.

If you are still having problems, you may have a defective pen or pen display.

After testing, use the Wacom Tablet control panel to reconfigure your tablet and tools for any custom

settings you may originally have been using.

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TESTING CONTROLS AND INPUT TOOLS

If the Grip Pen or the Cintiq controls do not work as you expect, it is a good idea to first check the assigned

functions or reset them to their default conditions.

A quick way to return a pen to its default condition is to remove it from the control panel TOOL list. Do this

by selecting the pen and clicking on the TOOL list [ – ] button. After the pen has been removed, place it

back onto the display screen surface. The pen will be added back to the TOOL list with its default settings.

• Open the Wacom Tablet control panel and click on the ABOUT button. In the dialog box that appears,

click DIAGNOSE.... The DIAGNOSTICS dialog box shows dynamic information about the Cintiq pen display

and your input tool(s).

• If more than one pen display or tablet is connected to your system, in the TABLET INFO column select the

product you are testing.

• Use the information shown in the DIAGNOSTICS dialog box when testing your pen display and pen.

Note: If a tool button is set to RADIAL MENU or OPEN/RUN..., that function will occur when the button is

pressed. In this case you may want to change the button function before testing.

Testing the hardware control buttons

Testing the ExpressKeys

Testing the Touch Strips

Testing a pen

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TESTING THE HARDWARE CONTROL BUTTONS

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each of the three

hardware control buttons located on the upper front of your interactive pen display. Be sure to select

the pen display you are testing from the TABLET INFO column.

2. Test the buttons by pressing them one at a time. Each time you press a button, its number is shown

next to the either the LEFT BUTTONS or RIGHT BUTTONS category.

3. When you are done, click the CLOSE button to exit the dialog box.

TESTING THE EXPRESSKEYS

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each ExpressKey.

Be sure to select the pen display you are testing from the TABLET INFO column.

2. Test the keys by pressing them one at a time. Each time you press a key, its number is shown next to

either the LEFT BUTTONS or RIGHT BUTTONS category, depending on which keys group you are testing.

3. When you are done, click the CLOSE button to exit the dialog box.

Important: Some applications can override and control the ExpressKey functions. Consider closing

any open applications except the Wacom Tablet control panel when testing the ExpressKeys.

For details, see using applications integrated for tablet control.

TESTING THE TOUCH STRIPS

1. With the DIAGNOSTICS dialog box open, observe the TABLET INFO column as you test each Touch Strip.

Be sure to select the pen display you are testing from the TABLET INFO column.

2. Slide your finger up or down along the entire length each Touch Strip. A number is shown next to either

the LEFT TOUCH or RIGHT TOUCH category, depending on which Touch Strip you are testing.

3. Press the corresponding Touch Strip Mode button for the Touch Strip you are testing. This will toggle

between the customizable states of the Touch Strip. As you toggle, an overlay will appear briefly on

your display screen to show the function assignments. Within the DIAGNOSTICS dialog box, the button

state will also be shown.

If any of the functions are set to SKIP, that function will be skipped in the toggle sequence.

4. When you are done, click on the CLOSE button to exit the dialog box.

Important: Some applications can override and control the Touch Strip functions. Consider closing

any open applications except the Wacom Tablet control panel when testing the Touch Strip.

For details, see using applications integrated for tablet control.

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TESTING A PEN

1. With the DIAGNOSTICS dialog box open, and while observing the POINTING DEVICE INFO column, bring

your pen within 5 mm (0.2 inch) of the display screen. A value for PROXIMITY, the DEVICE NAME, DEVICE

TYPE, and a DEVICE S/N (serial number) should be displayed. Be sure to select the pen display you are

testing from the TABLET INFO column.

2. Move your tool along the pen display screen surface. The X and Y DATA values should change to reflect

the tool position.

3. Test your pen switches. The Cintiq status LED should light blue each time you click with the tool tip,

press the side switch, or press the tool eraser to the display screen.

• Press on the display screen surface with the tool tip. The SWITCHES state and PRESSURE value

should change. PRESSURE should change from approximately 0% with no pressure applied to

approximately 100% when full pressure is applied.

• Next, press the side switch without pressing the tip to the tablet. The SWITCHES state should

change. For the Grip Pen, do this for both positions of the switch.

• Press the eraser to the display screen. The SWITCHES state and PRESSURE value should change.

PRESSURE should change from approximately 0% with no pressure applied to approximately 100%

when full pressure is applied.

• For the optional Airbrush, move the fingerwheel forward. The WHEEL value should decrease to a

value of approximately 0 when the fingerwheel is all the way forward. Move the fingerwheel

backward. The WHEEL value should increase to approximately 1000 when the fingerwheel is all the

way back.

4. Test tilt for the x-axis by moving the pen from a vertical position toward the right; the X TILT value should

change from approximately 0 to +60. Now move the tool to the left of vertical; the X TILT value should

change from approximately 0 to - 60.

5. Test the tilt for the y-axis by moving the pen from a vertical position toward the bottom of the tablet; the

Y TILT value should change from approximately 0 to +60. Now move the tool toward the top of the

tablet; the Y TILT value should change from approximately 0 to - 60.

6. For the optional Art Pen, test the rotation feature by placing the pen tip on the display screen surface

and slowing rotating the pen on its axis. The ROTATION value should change as you rotate the pen.

7. When you are done, click on the CLOSE button to exit the dialog box.

Pen

SWITCHES states

Tip = 1

Side switch (lower position) = 2

Side switch (upper position) = 3

Eraser = 1

Airbrush

SWITCHES states

Tip = 1

Side switch = 2

Eraser = 1

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DISPLAY TROUBLESHOOTING

If you encounter problems with the display portion of the interactive pen display, refer to the following

tables. Your problem may be described here and you can try the solution offered. For more information

about color issues, see the documentation that came with your operating system or applications.

General display problems

VGA problems

GENERAL DISPLAY PROBLEMS

No display. Power LED is off. Verify the AC power cable is connected, and that the pen display is

turned on.

No display. Power LED is lit

blue. Check the contrast, brightness, and backlight controls. Adjust as

necessary. Or, open the OSD menu and choose OTHER SETTINGS and

RESET.

The power LED is lit orange.

A ‘no signal go to power save’

message appears briefly on

the display screen.

• Your computer may be in a power management mode. Touch the

pen tip to the display screen, move the mouse, or depress any key

on your keyboard.

• Turn off both your computer and the pen display. Check the video

cable for bent or broken connector pins. Then properly connect the

video cable and turn on the pen display and your computer.

• Verify that the video card is properly installed.

A ‘cable disconnect go to

power save’ message

appears briefly on the display

screen.

• Check that your computer is turned on.

• Verify that you are using the video cable that came with the pen

display.

• Check that the video cable is fully connected.

• Turn off both your computer and the pen display. Check the video

cable and any video adapters for bent or broken connector pins.

Then properly connect the video cable and any necessary

adapters.

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An ‘out of range’ message

appears briefly on the display

screen.

• The input signal frequency is incorrectly set or not compatible with

the pen display. Set the refresh rate to a vertical frequency that is

compatible with your pen display. If your video card driver supports

adjustment of the horizontal frequency, make sure it is also set to a

compatible value. See the Important Product Information guide for

frequency range details. On a single monitor system you will need

to connect a different display to change the refresh rate.

• The resolution or refresh rate is set too high. See the Important

Product Information guide for details about the maximum (native)

resolution, refresh rate, and other resolution sizes that can be used

with your pen display.

• Set the display properties to detect plug and play monitors.

A ‘set refresh range’ message

appears briefly on the display

screen.

• Set the refresh rate to a vertical frequency that is compatible with

your pen display. See the Important Product Information guide for

frequency range details.

The image appears multiple

times on the display. Do not extend the video cable or use an input selector switch box.

When a still image is displayed

for a long period of time

without refreshing the screen,

an after-image remains for a

short period of time.

Use a screen saver or other power management feature.

Color quality is inaccurate. • Press the LCD settings button to open the OSD menu.

Choose OTHER SETTINGS and RESET.

• Check the color profile settings that you are using with Cintiq.

• Any changes to the contrast setting should be made in small

increments as changes in contrast may affect color accuracy.

The color white does not

display as white. • Check the color profile settings that you are using with Cintiq.

• Verify that the display is operating at the factory default settings.

If that is not sufficient, then adjust color as necessary. For details

on color management, refer to your operating system and

application documentation.

• Verify the video cable and port are fully connected.

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VGA PROBLEMS

The display ripples or flickers. • Press the LCD settings button to open the OSD menu.

Choose VGA SETTINGS and AUTO ADJUST. Then, if necessary,

manually adjust pitch and phase.

• Verify that the display adapter or video card matches the

specifications for the interactive pen display.

• Adjust the refresh rate in the display properties control panel.

The display is not clear.

Text or other portions of the

screen appear blurred.

• Set the display resolution of your video card to the maximum

(native) resolution that can be used with your pen display. See the

Important Product Information guide for details.

• Turn off the pen display, then turn it back on.

• Open the OSD menu. Choose VGA SETTINGS and AUTO ADJUST.

If necessary, manually adjust the brightness, pitch, and phase

settings.

The display and LCD panel are

not lined up. The display size

is not correct.

• Open the OSD menu. Choose VGA SETTINGS and AUTO ADJUST.

• As necessary, adjust pitch and phase, and horizontal and vertical

position. Note that some video cards may not show the display in

proper sizing.

The display ripples or shows a

moiré pattern. The display

color is not even.

• Open the OSD menu. Choose VGA SETTINGS and AUTO ADJUST.

If this does not solve the problem, choose OTHER SETTINGS and

RESET to return the display back to the factory default settings.

• As necessary, adjust pitch and phase.

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PEN TABLET TROUBLESHOOTING

If you encounter problems with the tablet portion of the interactive pen display, see the following tables.

Your problem may be described here, and you can try the solution offered. See the pen display Read Me

file for the latest information updates.

For additional information, visit the Wacom web site at http://www.wacom.com.

General problems

Windows-specific problems

Mac-specific problems

GENERAL PROBLEMS

The computer does not have

an available USB port. Check if there is an available USB port on a USB hub. If not available

you will need to add a USB hub or USB card.

A USB device plugged into the

pen display USB accessory

port does not function.

1. Make sure the pen display itself is properly connected to a working

USB port on your computer.

2. Be sure the pen display is powered on and that the power LED

lights blue. The pen display contains a powered USB hub and the

accessory port will not work when the power is off.

3. If the USB device does not work, try plugging it into a USB port

directly on your computer.

4. If the USB device still does not function properly, contact the

manufacturer for that particular device.

The Cintiq power LED is off. Make sure the pen display is turned on.

Check that the AC power adapter is plugged into both the pen display

and an active power outlet.

Use only a power adapter specified for use with your pen display.

Other adapters may cause damage to your product.

The pen works only in mouse

mode, and does not draw or

write with pressure sensitivity.

The driver software for the tablet portion of the pen display was not

installed or did not load properly.

• Make sure the driver software is installed and functioning.

• Install the driver software in accordance with step 2: software

installation.

The pen does not draw or

write with pressure sensitivity. Some applications require that you turn on the pressure capabilities

within the application or selected tool before the pen will respond as a

pressure-sensitive tool.

Verify also that your application supports pressure sensitivity.

Clicking is difficult. Open the Wacom Tablet control panel and go to the PEN tab. Try using

a lighter TIP FEEL.

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The pen selects everything or

will not stop drawing. Open the Wacom Tablet control panel and go to the PEN tab. Move the

TIP FEEL slider toward FIRM, or select CUSTOMIZE... and increase the

CLICK THRESHOLD setting. If this does not help, see testing controls and

input tools.

Double-clicking is difficult. Be sure you are quickly tapping the display screen twice in the same

place. Wacom recommends using the side switch to double-click.

Open the Wacom Tablet control panel and go to the PEN tab.

Try increasing the TIP DOUBLE CLICK DISTANCE or using a lighter TIP FEEL.

Set an ExpressKey to DOUBLE CLICK and use it to issue double-clicks.

Windows: Try setting your system to launch programs with a single

click. See clicking.

The eraser selects everything

or will not stop erasing. Open the Wacom Tablet control panel and go to the ERASER tab.

Move the ERASER FEEL slider toward FIRM, or select CUSTOMIZE... and

increase the CLICK THRESHOLD setting. If this does not help, see testing

controls and input tools.

You notice a delay at the

beginning of pen or inking

strokes.

Open the Wacom Tablet control panel and go to the PEN tab.

Try decreasing the TIP DOUBLE CLICK DISTANCE. If that does not work,

move the TIP DOUBLE CLICK DISTANCE slider to the OFF position in order

to turn off double-click assist.

You have to press hard with

the pen when clicking,

drawing, or writing.

Open the Wacom Tablet control panel and go to the PEN tab.

Move the TIP FEEL slider toward SOFT, or select CUSTOMIZE... and

decrease the SENSITIVITY and CLICK THRESHOLD settings.

The pen tip does not function. Be sure you are using only the pen that came with your product,

or a Wacom accessory pen specified for use with the Cintiq 22HD.

Other pens may not function properly on the pen display.

Check the control panel PEN tab and verify that a CLICK function is

assigned to the pen tip.

Make sure the status LED lights blue when the tip is pressed. If the

LED does not light, verify that the USB cable is plugged into an active

port on your computer or on a USB hub.

If the LED still does not light, you may have defective hardware (see

troubleshooting).

The pen tip and screen cursor

do not properly line up. Open the Wacom Tablet control panel and select the CALIBRATE tab.

Continue with calibrating the pen display.

Changing the function settings

for an input tool has no effect. Make sure you change the settings for the tool and application that you

are using. See application-specific settings and working with multiple

tools.

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The pen side switch does not

work. Be sure you are using only the pen that came with your product,

or a Wacom accessory pen specified for use with the Cintiq 22HD.

Other pens may not function properly on the pen display.

Be sure to press the side switch when the pen tip is within 5 mm

(0.2 inch) of the pen display active area. Do this without pressing down

on the pen tip.

In the Wacom Tablet control panel, verify that the side switch is set to

the proper function you are expecting to occur for the application and

tool you are using.

Check also the SIDE SWITCH MODE. If CLICK & TAP is selected, you will

need to first press the side switch then touch the pen tip to the pen

display screen surface in order to perform a click function.

Make sure the status LED lights blue when you press the side switch.

If not, verify that the USB cable is plugged into an active USB port on

your computer or on a USB hub. The LED will not light if the USB cable

is not plugged into an active port.

If the LED does not light, you may have defective hardware (see

troubleshooting).

The screen cursor moves but

it does not jump to the pen tip

location when placed on the

display screen, and it does not

follow the pen tip when

moving the pen across the

display.

Make sure the Wacom driver has loaded properly by opening the

Wacom Tablet control panel. If the driver did not load you will see an

error message. If an error message appears, reboot your computer.

If the problem persists, refer to step 2: software installation and reinstall

the Wacom driver software. (For Mac, you must restart your computer

after installing the Wacom driver for proper operation.)

If you have customized the side switch on your pen to toggle between

pen mode and mouse mode, make sure that your pen display is

operating in pen mode.

When using Cintiq on a

multiple monitor system, you

cannot use the pen to control

the other monitor(s).

Cycle between pen control for Cintiq and your other displays by

pressing an ExpressKey or pen button that is set to DISPLAY TOGGLE.

You can also use your pen to control the other monitors in mouse

mode. To use mouse mode, first set a pen button to MODE TOGGLE....

Then use the button to toggle between pen mode and mouse mode.

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The line you are drawing does

not line up with the location of

the screen cursor.

To function properly, some applications require that the pen be set to

pen mode. Make sure the pen has not been toggled to mouse mode.

If you have set the pen to pen mode and the problem still exists, then

you may have a corrupted preferences file. Follow the instructions in

Windows-specific problems or Mac-specific problems to create a new

preferences file.

The computer does not go to

sleep. When you are not using the pen, remove it from the pen display surface

or Cintiq will continue to send data, keeping the computer awake.

The screen cursor jumps back

when using your regular

mouse or trackball.

When not in use, place the pen in the pen stand or in some other

location near the pen display. Do not leave the pen on the display.

Leaving your pen on the display may interfere with screen cursor

positioning when using other input devices.

The screen cursor moves

erratically or jumps around on

the display screen when

another tablet is connected to

your computer.

The tablet portion of Cintiq emits electromagnetic waves at a certain

frequency. If another tablet is too closely placed to the pen display it

may interfere with screen cursor positioning. If this occurs, move the

tablet further away from Cintiq.

When working in some

applications, the ExpressKeys

or Touch Strips perform a

different function than what is

set in the Wacom Tablet

control panel.

Some applications can override and control the ExpressKey and Touch

Strip functions. See using applications integrated for tablet control.

If using application-specific settings, be sure you have updated the

settings for the application you are working with.

The ExpressKeys and Touch

Strips do not perform the

correct functions to which

they are set.

Check to be sure that Cintiq is correctly configured for your preferred

handedness. See configuring Cintiq for handedness and orientation.

Some control panel defaults

are different from those shown

in the manual.

In some regions the control panel defaults may vary, depending on

application and operating system differences.

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WINDOWS-SPECIFIC PROBLEMS

You suspect the pen display

preferences may be

corrupted, or want to make

certain that all settings are at

their factory defaults.

Use the Wacom Tablet Preference File Utility to work with preferences.

Close any open applications. Click the START icon and select ALL

PROGRAMS. Then select WACOM TABLET and WACOM TABLET PREFERENCE

FILE UTILITY.

• It is a good idea to first back up your tablet preferences. In the

TABLET PREFERENCE FILE UTILITY dialog box, click BACKUP... and

follow the prompts.

• Then use the Tablet Preference File Utility to delete the tablet

preferences a follows:

Single user. Under MY PREFERENCES, click REMOVE to delete the

preferences for the current user.

Multiple users. Under ALL USER PREFERENCES, click REMOVE to

delete preferences for multiple users. Administrator rights are

required to delete preferences for all users. Relaunch any currently

open tablet-aware applications that you may be running.

You can quickly restore tablet preferences that have been backed up

by clicking RESTORE... under MY PREFERENCES.

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MAC-SPECIFIC PROBLEMS

At startup, a dialog box

appears telling you that either

the driver failed to load or the

pen display preferences have

not yet been created.

The tablet portion of the pen display was not detected at startup.

Make sure the USB cable is securely connected to an active USB port

on your computer or USB hub. Make sure that the pen display power

LED is on and is glowing blue. If this does not correct the problem, see

troubleshooting.

From the GO menu, select UTILITIES and launch the SYSTEM PROFILER.

Select USB from the HARDWARE section of the CONTENTS list. A Wacom

USB pen display model should be listed. If a pen display model is not

listed, check the pen display USB cable connection or try plugging the

pen display into a different USB port.

If this does not help, contact Wacom for Technical Support.

See technical support options.

You suspect the pen display

preferences may be

corrupted, or want to make

certain that all settings are at

their factory defaults.

Use the Wacom Tablet Utility to work with preferences. Close any open

applications. Open the main APPLICATIONS folder. Then open the

WACOM TABLET folder and run the WACOM TABLET UTILITy.

• It is a good idea to first back up your tablet preferences. In the

Wacom Tablet Utility, select CURRENT USER or ALL USERS. Then click

BACKUP... and follow the prompts.

• Then, delete the tablet preferences as follows:

Single user. When the utility starts, select CURRENT USER and click

REMOVE. Log out, then log back in. When the pen display driver

loads it will create a new preferences file with the factory defaults.

Multiple users. When the utility starts, select ALL USERS and click

REMOVE. Log out, then log back in. When the pen display driver

loads it will create new preferences files with the factory defaults.

You can quickly restore tablet preferences that have been backed up

for the CURRENT USER or ALL USERS by clicking RESTORE... within the

utility.

Note: Do not manually remove the WACOMTABLET.PREFPANE file from the

main LIBRARY PREFERENCEPANES folder. This file is only to be

removed when uninstalling the Wacom software driver, and then

only when using the Wacom Tablet Utility.

Recalibrate the pen display. See calibrating the pen display.

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Ink does not work correctly

with the pen display. There may be a problem with the Ink preferences. Remove the

damaged preference files as follows. They will be re-created when you

enable handwriting recognition.

1. Open SYSTEM PREFERENCES, choose SHOW ALL and select INK.

Then turn off handwriting recognition.

2. From the GO menu, choose your HOME. Open the LIBRARY and

PREFERENCES folders. Remove the following preferences:

•COM.APPLE.INK.FRAMEWORK.PLIST

•COM.APPLE.INK.INKPAD.PLIST

•COM.APPLE.INK.INKPAD.SKETCH

3. Go back to SYSTEM PREFERENCES and INK, and then enable

handwriting recognition.

4. Test the Ink function using your Wacom pen display and pen.

If this procedure does not resolve your problem with Ink, contact Apple

Support for further assistance. Wacom is not the software

manufacturer for Ink and we are limited in our abilities to support a third

party software application.

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TECHNICAL SUPPORT OPTIONS

If you have a problem with your Cintiq interactive pen display, first check the appropriate installation

section in this manual to make sure the pen display is installed correctly. Then review the troubleshooting

procedures.

If you cannot find the answer in this manual, you may find updated information about your problem in the

Read Me file for your operating system (located on the Installation CD). You can also check the product

FAQs (Frequently Asked Questions).

If you have an Internet connection, you can download the latest software drivers from the Wacom web site

for your region. See obtaining software updates.

Check the Customer Care options on the Wacom web site for your region. You may find answers to your

questions without having to make a phone call.

If you cannot solve the problem and you think your Wacom product is not working properly, contact the

Wacom support staff for the area where your product was purchased. See the Wacom Read Me file,

located on the Installation CD, for contact information. You can also find contact information by checking

the Wacom web site for your region.

When you call, you should be at your computer with the following information available:

• This manual.

• Pen display serial number. (See the label on the back of the pen display.)

• Driver version number. (See the Installation CD or click on the Wacom Tablet control panel ABOUT

button.)

• The make and model of your computer, and operating system version number.

• The make, model, and connection type of your video card.

• A list of peripheral devices attached to your computer.

• The software application and version you were using when the problem occurred.

• The exact wording of any error message that appeared on your screen.

• What happened and what you were doing when the problem occurred.

• How you tried to solve the problem.

You can also contact the Wacom Customer Care Center by visiting the Wacom web site for your region and

completing an Email Inquiry form.

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OBTAINING SOFTWARE UPDATES

Wacom periodically updates the tablet software driver to maintain compatibility with new products. If you

are having a compatibility problem between Cintiq and a new hardware or software product, it may be

helpful to download a new software driver (when available) from the Internet.

Visit the Wacom web site at www.wacom.com for Customer Care and product drivers or other software

updates.

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FREQUENTLY ASKED QUESTIONS

This section provides answers to some of the more commonly asked questions about Cintiq. To browse

more FAQs, visit the Wacom web site for your region.

Will Cintiq work in all applications?

What software applications support Cintiq features?

Can I have Cintiq and a mouse connected to my computer at the same time?

Can I use older Wacom input tools with Cintiq?

The installer is asking for a password. What is the password?

The pen and screen cursor do not line up. Why?

How do I reset my Cintiq preferences to the default settings?

Can I delete all Cintiq preferences at one time?

What is the best way to clean Cintiq?

How do I change the nib (tip) of my pen?

Where can I obtain spare parts and accessories?

How do I find the product model and serial number?

Will Cintiq work in all applications?

Cintiq supports general mouse input functions in all applications. Assuming the product driver is

installed and functioning properly, pressure sensitivity and eraser functions are also supported in many

graphic applications.

What software applications support Cintiq features?

Many applications support pressure sensitivity and eraser input from your Wacom product.

Visit www.wacom.com and search software applications. If you do not find your application listed, try

using it with Cintiq to determine if you experience pressure variance when you paint or draw with the

pen. Your software manufacturer will be able to provide the best information about which pen input

features the application supports.

Can I have Cintiq and a mouse connected to my computer at the same time?

Yes. You can use your system mouse in conjunction with your Wacom product. Only one device at a

time can control the screen cursor. You can change back and forth between your Cintiq input tools and

a system mouse at your convenience.

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Can I use older Wacom input tools with Cintiq?

Pens and accessories are generally specific to the product model they come with, so they may not be

interchangeable. Visit the Wacom web site for your region and check the Customer Care Knowledge

Base for details.

The installer is asking for a password. What is the password?

The computer is looking for a password that is either your personal password or the administrative

password to log into the computer. If your personal password does not work and you are in a business

environment you will need to ask the system administrator to install the tablet for you. The operating

system requires the user to have administrative access to install a hardware device.

The pen and screen cursor do not line up. Why?

The interactive pen display needs to be calibrated. This should be done each time you reinstall the

tablet driver or delete the Cintiq preference file. See calibrating the pen display.

How do I reset my Cintiq preferences to the default settings?

See managing preferences.

Can I delete all Cintiq preferences at one time?

Yes. See managing preferences.

What is the best way to clean Cintiq?

See caring for Cintiq.

How do I change the nib (tip) of my pen?

See replacing the pen nib.

Where can I obtain spare parts and accessories?

See ordering parts and accessories.

How do I find the product model and serial number?

These are labeled on the back of the Cintiq interactive pen display. The model number is typically

located above the bar code, and the serial number just below the barcode. The model number and

serial number is needed for all Customer Care support requests.

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CARE AND MAINTENANCE

This section provides tips for the care and maintenance of your Cintiq 22HD interactive pen display.

Caring for Cintiq

Replacing the pen nib

CARING FOR CINTIQ

Keep the Grip Pen and the Cintiq LCD screen surface clean. Dust and dirt particles can stick to the pen

and cause excessive wear to the display screen surface. Regular cleaning will help prolong the life of your

LCD screen surface and pen.

Keep Cintiq, the Cintiq display stand, and the Grip Pen in a clean, dry place and avoid extremes in

temperature. Room temperature is best.

Cintiq, the display stand, and the Grip Pen are not made to come apart. Taking apart the product will void

your warranty.

Important: Take care to never spill liquids onto the pen display or pen. Be especially careful of

getting the display, ExpressKeys, Touch Strips, or pen buttons and tip wet as they contain sensitive

electronic parts that will fail if liquids enter them.

Prevent scratching by replacing your pen nibs frequently. When the nibs are worn or pointed they can

damage your pen display. See replacing the pen nib.

To clean the Cintiq casing, the Cintiq display stand, or the Grip Pen, use a soft, damp cloth; you can also

dampen the cloth using a very mild soap diluted with water. Do not use paint thinner, benzine, alcohol, or

other solvents to clean the product casing or pen.

To clean the display screen, use an anti-static cloth or a slightly damp cloth. When cleaning, apply only a

light amount of pressure to the display screen and do not make the surface wet. Do not use detergent to

clean the display screen as this may damage the pen display screen. Damage of this kind is not covered

by the manufacturer’s warranty.

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REPLACING THE PEN NIB

To protect your pen display from scratching and for best performance, periodically replace your pen nibs.

Important: Replace the pen nib before or when it looks like this:

1. Unscrew the pen stand base to access the nib removal tool and replacement nibs.

2. Clasp the old nib and pull it straight out of the pen. Use the nib removal tool, pair of tweezers,

needle-nosed pliers, or similar instrument.

The pen nib (tip) will wear with normal use.

Excessive pressure will cause it to wear

more quickly.

Replace the nib when it gets too short or

develops a flat point.

Nib removal tool

Replacement nibs

•6 standard nibs

• 3 hard felt nibs

• 1 stroke nib

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3. Slide the end of the new nib straight into the barrel of the pen. Firmly push the nib until it stops.

For replacement parts, see ordering parts and accessories.

Important:

• When not in use, place the pen in the pen stand or lay it flat on your desk.

• When the optional Airbrush is not in use, lay it flat on your desk.

• To maintain the sensitivity of your input tools, do not store them in a container where they will rest

on their tip or eraser. Improper storage may damage the pen tip pressure sensor(s).

Choking hazard. Prevent children from swallowing the pen nib or side switch. The pen nib or side switch

may accidentally be pulled out if children are biting on them.

Warning

Nib Replace when 1 mm

(0.04 inch) or less.

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OTHER USEFUL INFORMATION

This section includes instructions on how to manage your Cintiq preferences, uninstall the product

software, and more.

Optional display configurations

Using an alternate mount or stand

Cable removal and replacement

Uninstalling Cintiq

Using the Express View display

Managing preferences

Installing multiple tablets

Using applications integrated for tablet control

Importing expert settings

Pen and digital ink capabilities in Windows

Product information

Ordering parts and accessories

Available parts and accessories

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OPTIONAL DISPLAY CONFIGURATIONS

After mounting the pen display on the Cintiq stand, you can rotate the pen display to a variety of positions.

If you do not plan to rotate the pen display and want to fasten it more securely to the stand, install the

rotation lock screws as shown below.

To lock Cintiq to the display stand:

• Rotate the pen display to the standard landscape position (power button will be located at top of the

display).

• Two holes in the stand will line up with two screw holes on the pen display.

• Use a Phillips-head screw driver to insert the lock screws and hand-tighten them.

Caution

Avoid placing excess physical

pressure on the Cintiq stand.

Doing so can damage the

stand.

Lock screws

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USING AN ALTERNATE MOUNT OR STAND

If using Cintiq in an installation that requires the use of an alternate mounting platform, you can mount the

pen display onto any stand or mounting platform conforming to the VESA MIS-D 100/100 (4 screw)

standard.

Notes:

Required mounting screws are 4 mm wide with a 0.7 mm pitch (M4 Regular). The pen display screw

holes depth is 12 mm. Exceeding the clearance depth will damage the internal components of the

pen display.

Any platform or fixture on which Cintiq is mounted must be able to support the weight of the

interactive pen display.

To attach the pen display to a VESA mount:

1. Turn off your computer and power off Cintiq. Then disconnect all cables from between the pen display

and your computer.

2. Remove Cintiq from the display stand. Place the pen display face down on a flat, soft surface (such as

a cloth spread across a desktop).

3. Remove the bearing hub by unscrewing the four bearing hub attachment screws. Carefully separate

the bearing halves and remove the bearing stopper to free up the cabling. Take care not to lose the

small bearing stopper found within the inner groove of one of the hub sections.

Cable channel

Rear cover

Bearing stopper

Bearing hub sections

(removed) and

attachment screws

• Remove screws from rear

cover and lift cover away

from the pen display.

• Thread cables through the

cable channel and reattach

the rear cover, making sure

to use the correct screws.

The rear cover screws are

shorter than the bearing

hub screws.

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4. Review the instructions that came with your stand or mounting platform. Be sure you understand them,

and follow all instructions carefully. Pay attention to any cautions or other safety information.

5. Using the appropriate VESA mounting screws for your platform and as indicated above, firmly attach

the pen display to the mounting platform.

6. Reattach the cabling between the pen display and your computer. As necessary, refer to step 1:

hardware installation.

To remove the pen display from a VESA mount:

1. Turn off your computer and power off Cintiq. Then disconnect all cables from between Cintiq and your

computer.

2. Remove Cintiq from the alternate mounting platform.

3. Place the pen display face down on a flat, soft surface (such as a cloth spread across a desktop).

4. Remove the rear cover and unthread the cables from the cable channel. After freeing up the cables,

replace the cover.

Warning

When attaching the pen display onto an alternate

mounting platform, be sure to follow all instructions in

the documentation supplied by the platform

manufacturer. If improperly installed, the pen display

could fall, resulting in physical injury or damage to the

product.

Cable channel

Cables should be threaded through this

opening without crimping.

Ensure the cables are not pinched beneath

the VESA attachment.

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5. Study the bearing hub components. You should have two bearing hub sections, a bearing stopper, and

four screws. Locate the bearing stopper within one of the bearing hub sections. Either hub section can

be used as they are identical parts.

6. Taking care not to dislodge the bearing stopper from the hub section, position the two halves of the

bearing hub together around the pen display cables and over their attachment points.

7. Attach the bearing hub sections to the pen display, making sure to use the correct screws for

reattachment. (The bearing hub screws are longer than the rear cover screws.)

Illustrates correct location of

bearing stopper within bearing

hub section.

When correctly placed, the bearing stopper will shift

smoothly from side to side within the stopper

groove. The stopper will also sit flush with the rear

hub surface.

Proper positioning shows the hub sections

aligned along the horizontal axis of the pen

display.

The section containing the bearing stopper

should be positioned toward the top of the

pen display.

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CABLE REMOVAL AND REPLACEMENT

If you should need to remove or replace a Cintiq cable, follow the below procedure.

Remove a cable:

1. Turn off your computer and power off Cintiq. Disconnect all cables from between the pen display and

your computer.

2. Remove Cintiq from the display stand. Place the pen display face down on a flat, soft surface (such as

a cloth spread across a desktop).

3. Remove the bearing hub by unscrewing the four bearing hub attachment screws. Carefully separate

the bearing halves and remove the bearing stopper to free up the cabling. For details, refer to the

instructions found in using an alternate mount or stand.

4. Loosen the rear cover screws and lift the cover away from the pen display.

5. Remove the cable clip and unseat the cable.

6. If the cable you wish to remove has thumbscrews, loosen them. Disconnect and remove the cable.

Connectors are DVI-I, USB,

and power.

Cable clip

Cable seats

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Replace a cable:

1. Connect the cable to the pen display. Make sure to tighten any connector thumbscrews.

2. Properly seat the cable and install the cable clip.

3. Carefully replace the rear cover, making sure not to crimp any cables beneath it. Use the correct

screws when replacing the cover, and do not overtighten them.

4. Carefully reinstall the bearing hub. For details, refer to the instructions found in using an alternate

mount or stand.

5. Mount Cintiq on the display stand.

6. Reconnect the cabling between Cintiq and your computer.

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UNINSTALLING CINTIQ

Follow the appropriate procedure below to remove the Wacom driver software and the Cintiq interactive

pen display from your system.

Important: When you remove the Wacom driver software, your interactive pen display will no longer

operate with full tablet functionality but will continue to function as a mouse device.

Windows:

1. Click on the Windows START button and open the CONTROL PANEL.

2. In the CONTROL PANEL window for

• Windows 7 and Vista: click on UNINSTALL A PROGRAM. In the dialog box that appears, choose

WACOM TABLET and click UNINSTALL.

•Windows XP

: select ADD OR REMOVE PROGRAMS. In the ADD OR REMOVE PROGRAMS window, choose

WACOM TABLET and click REMOVE.

3. Follow the prompts to remove the software driver. If prompted, enter your administrator log on name

and password.

4. When the driver has been removed, shut down your system, power off your computer, and turn off the

pen display. When your computer and pen display are off, disconnect the pen display from your

computer.

Mac:

1. From the GO menu, choose APPLICATIONS and open the WACOM TABLET folder.

2. Double-click on the WACOM TABLET UTILITY icon. Click on the TABLET SOFTWARE: REMOVE button.

Enter your administrator log on name and password.

3. After the removal is completed, click OK.

4. Shut down your computer and turn off the pen display. When your computer and pen display are off,

disconnect the pen display from your computer.

See obtaining software updates for information on downloading a new software driver (when available)

from the Internet.

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USING THE EXPRESS VIEW DISPLAY

Press a Touch Strip Mode button for 2 seconds or more to activate the Express View display on your

primary monitor. The display shows the current ExpressKey setting(s).

The Express View display closes approximately 1 second after you release the Touch Strip Mode button.

Press and hold the left Touch Strip Mode button to

view settings for the left side ExpressKeys. Press and hold the right Touch Strip Mode button

to view settings for the right side ExpressKeys.

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MANAGING PREFERENCES

Use the Wacom tablet preferences utility to manage your pen display preferences for single or multiple

users.

Windows: First close any open applications. Then open the utility by clicking the START icon and selecting

ALL PROGRAMS. Select WACOM TABLET and WACOM TABLET PREFERENCE FILE UTILITY.

• To remove preferences for the current user, click REMOVE under MY PREFERENCES.

• To delete preferences for multiple users, click REMOVE under ALL USER PREFERENCES.

Administrator rights are required to delete preferences for all users. Relaunch any currently open

tablet-aware applications that you may be running.

• To back up your preferences, click BACKUP... under MY PREFERENCES.

• To restore preferences that you had previously backed up, click RESTORE... under MY PREFERENCES.

• Carefully follow any prompts that may appear.

Mac: Open the main APPLICATIONS folder. Then open the WACOM TABLET folder and run the WACOM TABLET

UTILITY.

• To remove preferences, select CURRENT USER or ALL USERS. Then click REMOVE. Log out, then log back

in. When the software driver loads it will create a new preferences file with the factory defaults.

• To back up your preferences, select CURRENT USER or ALL USERS. Then click BACKUP....

• To restore preferences that you had previously backed up, select CURRENT USER or ALL USERS.

Then click RESTORE....

• Carefully follow any prompts that may appear.

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INSTALLING MULTIPLE TABLETS

Any pen display or tablet that has been detected on your system will appear as an icon within the Wacom

Tablet control panel TABLET list.

To add a new pen display or tablet, connect it to your computer. The system will automatically find the pen

display or tablet and initialize it. An icon for the pen display or tablet will then appear in the control panel.

Important: When installing additional pen display units or tablets on Windows systems, the eraser

function may not work in some applications when using the additional pen display(s) or tablet(s).

The eraser function will continue to work correctly using the first pen display or tablet that was

added to the control panel.

To remove one of multiple pen displays or tablets from the driver, select the pen display or tablet to be

deleted and click on the [ – ] button next to the TABLET list.

• A pen display or tablet must be attached to the computer before it can be deleted from the control

panel list.

• You will need to restart your computer before you can again add the tablet to the driver.

Select a pen display or tablet icon for which

to customize tool and application settings.

• The control panel will not launch unless

a supported pen display or tablet is

connected to the computer.

• Settings can only be viewed or

changed for an attached pen display or

tablet.

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100

USING APPLICATIONS INTEGRATED FOR TABLET CONTROL

Some software applications may be designed to directly control ExpressKey or Touch Strip functions.

When working in an application that has been integrated in this manner, the ExpressKeys or Touch Strips

may perform differently than the function that is set in the Wacom Tablet control panel.

• When an ExpressKey is overridden by an application, the ExpressKey setting will automatically update,

using either “Application Defined” or the new function name. Some or all of the ExpressKeys may be

overridden, depending on the application.

• When an application overrides a Touch Strip, all Touch Strip functions are affected. If an application

overrides only some of the available Touch Strip functions, the remaining function(s) are set to SKIP.

• An integrated application will control the ExpressKeys or Touch Strips only when that application is

active and in the foreground. When you close the application or select a new application pane to work

in, your Wacom Tablet control panel settings are returned to their previous state.

• To review ExpressKey, Touch Strip, or pen function settings for the current front-most application, set

an ExpressKey to SETTINGS and press the key at any time.

Applications that have been integrated in this manner will typically provide you with the opportunity to

opt-out or disable this functionality when first using your Wacom product with the application. See the

documentation provided with your application for any specific details on functionality and how to

customize or disable this feature.

If an automatic prompt or the application’s documentation do not describe how to disable this behavior,

you can use the Wacom Tablet control panel to create application-specific settings that will override the

behavior of the integrated application. See also managing preferences.

Important: If an application-specific setting has been created for an integrated application, setting

an ExpressKey or Touch Strip function to APPLICATION DEFINED will still allow the integrated

application to control the function.

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101

IMPORTING EXPERT SETTINGS

The import expert settings feature enables you to import customized Wacom Tablet control panel settings

that have been specified in an XML (Extensible Markup Language) file.

• Some software developers may create custom settings files which are specifically designed to provide

optimum performance when using your Wacom product with their applications.

• Visit the Wacom web site for your region to choose from a variety of custom settings files that may be

available for your product.

• Each XML file may include customized settings for one or more applications. These settings may apply

to the ExpressKeys, Touch Strips, Radial Menu, or pen button and eraser functions.

To import expert settings:

1. Choose an XML file with settings for use with a particular application. Double-click on your file

selection.

2. Carefully read and follow the instructions in the confirmation dialog.

• The utility will import settings for one or more applications. Any previous settings for those

applications may be overridden.

• You are encouraged to back up any existing control panel settings before importing the expert

settings.

• You can cancel, or continue to import the settings.

3. When you choose to import settings, only the settings specified in the XML file will be imported.

Any corresponding settings will be overridden with the new values. All other existing settings will

remain unchanged.

4. After the import process is completed you will have an opportunity to view the new settings within the

Wacom Tablet control panel.

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102

PEN AND DIGITAL INK CAPABILITIES IN WINDOWS

Microsoft Windows 7 and Vista provide extensive support for pen input. Pen features are supported in all

versions of Windows 7 and Vista except Windows 7 Starter and Home Basic, and Windows Vista Home

Basic. Use Cintiq and your Wacom pen for quick, intuitive results.

•Note taking

. Jot notes and capture quick sketches in Windows Journal. Use the Journal search engine

to locate your handwritten content.

• Handwriting recognition. Quickly enter handwritten information anywhere the computer accepts typed

input. Convert your handwritten content to typed text at any time.

•Gestures

. Make simple gestural movements on the pen display to trigger customizable actions.

To customize gestures, select the FLICKS tab in the Windows 7 PEN AND TOUCH or Windows Vista PEN

AND INPUT DEVICES control panel.

• Digital Ink in Microsoft Office 2007. Utilize the enhanced digital mark-up and inking tools found on the

REVIEW tab within applicable applications.

The Windows 7 or Vista Input Panel enables you to use handwriting or an on-screen keyboard to directly

enter text with your Wacom pen.

There are different ways to launch the Input Panel:

• Click on the Input Panel icon which appears when you move the screen cursor into a text entry area.

• Click on the Input Panel tab, located by default on the left edge of the display screen.

• Click on the Tablet PC Input Panel icon located on the Windows Taskbar. If the icon is not visible, right-

click on the Taskbar, select TOOLBARS, and TABLET PC INPUT PANEL.

To disable the Input Panel:

1. Open the Tablet PC Input Panel.

2. Select TOOLS and OPTIONS.

3. Choose the OPENING tab and uncheck the following boxes:

•F

OR TABLET PEN INPUT, SHOW THE ICON NEXT TO THE TEXT BOX

•SHOW THE INPUT PANEL TAB.

4. Click OK.

For details, study the documentation that came with your system, including the Windows training tools and

Tablet PC tutorial. To access the Tablet PC Pen Training, from the START menu choose ALL PROGRAMS,

TABLET PC, and TABLET PC PEN TRAINING. Search the Windows help system for training tools if they are not

available from the START menu.

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103

Search the Microsoft web site for enhanced information about digital inking in Windows. You can also visit

the Wacom web site at www.wacom.com and search digital inking in Windows.

Note: The following workarounds in the Wacom software driver improve performance in Windows 7 and

Vista:

• The Pen Flicks and ‘press-and-hold-to-right-click’ features are disabled in graphics applications

using the Wintab API.

• There is no pressure sensitivity in Journal and other Ink features when both the Flicks and

‘press-and-hold-to-right-click’ features are disabled in the Windows 7 PEN AND TOUCH or

Windows Vista PEN AND INPUT DEVICES control panel.

PRODUCT INFORMATION

To learn more about your Cintiq, visit the Wacom web site for your region. You can also discover which

software applications are currently tablet enhanced to support the pressure sensitivity and other special

functionality of your pen display by searching software applications.

USA, Canada, Central and South America http://www.wacom.com

Europe, Middle East and Africa http://www.wacom.eu

Japan http://wacom.jp

Asia Pacific (English) http://www.wacom.asia

China (Simplified Chinese) http://www.wacom.com.cn

Hong Kong (Traditional Chinese) http://www.wacom.com.hk

Korea http://www.wacom.asia/kr

Taiwan http://www.wacom.asia/tw

Thailand http://www.wacom.asia/th

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104

ORDERING PARTS AND ACCESSORIES

To purchase available parts and accessories, refer to the Wacom pen display Read Me file and see who to

call for your region.

You can also do the following:

• In the USA or Canada, call 1.888.884.1870 (toll-free) or visit Wacom’s web site at

http://direct.wacom.com (USA only).

•In Europe

, call +49 (0)180.500.03.75 or send an email to spareparts@wacom.eu. Or, visit

http://shop.wacom.eu. You can also contact your local dealer, distributor, or technical support using

the appropriate number for your region.

• In Australia, Singapore, Taiwan and Korea, please visit: www.BuyWacom.com.au,

www.BuyWacom.com.sg, www.BuyWacom.com.tw and www.BuyWacom.co.kr, respectively.

• In other countries, please contact your local dealer or distributor.

Some parts and accessories may not be available in all regions.

AVAILABLE PARTS AND ACCESSORIES

For a list of available parts and accessories, visit the Wacom web site for your region. See ordering parts

and accessories.

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105

GLOSSARY

Active area. The area of the pen display where your Cintiq tools are detected.

Application-specific settings. Cintiq tool and pen display settings that have been customized for individual

applications. The Wacom Tablet control panel enables you to customize a tool to behave uniquely in

different applications. Application-specific settings are in effect whenever you use the application.

Aspect. The ratio between the vertical and horizontal dimension of the active area on the pen display.

Click force. The amount of force you must apply to the pen tip for a click to occur.

Double-click assist. A function of the Wacom Tablet control panel that makes it easier to double-click by

setting the size of the double-click distance.

Double-click distance. The maximum distance (in screen pixels) that the screen cursor can move between

clicks and still be accepted as a double-click. Increasing the double-click distance makes double-clicking

easier, but may cause a delay in brush strokes in some graphics applications.

Eraser-aware application. A software application that has built-in support for the pen eraser.

These applications take advantage of the eraser in different ways, depending on what makes sense for

the application.

ExpressKeys. The customizable control keys located on the pen display. See using the ExpressKeys.

Fingerwheel. The control wheel on the optional Airbrush.

Hardware control buttons. The function buttons located on the pen display. See using the hardware

control buttons.

Journal. A Microsoft Windows application that electronically simulates a physical journal pad, but with the

advantages of digital note taking. For example, you can create quick sketches and jot handwritten notes

that can be converted to text and sent on to colleagues for digital mark-up. Journal includes a variety of

pen, marker, and highlighter tools, plus an eraser that is easily activated by the eraser end of your Wacom

pen. Additionally, your handwritten content is searchable within Journal.

LED. Light-Emitting Diode. Used as pen display indication light(s).

Modifier. Modifier keys include SHIFT, ALT, and CTRL for Windows, or SHIFT, CONTROL, COMMAND, and OPTION

for Mac. You can customize your Cintiq tool buttons or ExpressKeys to simulate a modifier key.

Mouse acceleration. A setting that allows you to adjust the screen cursor acceleration when using mouse

mode.

Mouse mode. A method for positioning the screen cursor. When you place a Cintiq tool on the tablet, you

can move the screen cursor with a “pick up and slide” motion similar to using a traditional mouse. This is

known as relative positioning. See also pen mode.

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106

Mouse speed. A setting that allows you to adjust the speed at which your screen cursor moves when using

mouse mode.

Nib. The replaceable pen tip.

Parallax. The angular distortion of an object’s position when viewed through glass or other medium.

You must calibrate the pen display to compensate for this effect, and to align the screen cursor with the

position of the pen on the display screen.

Pen mode. A method of positioning the screen cursor. Wherever you place your Cintiq tool on the pen

display tablet, the screen cursor will jump to the corresponding point on the screen. This is known as

absolute positioning, and is the default setting for the pen. Pen mode allows you to quickly position the

screen cursor without having to first find it and then move it across the desktop. See also mouse mode.

Pixel. The smallest unit of measure on your display screen.

Pressure sensitive. A quality of the Wacom pen tip and eraser that senses the amount of pressure being

applied. This is used to create natural-looking pen, brush, and eraser strokes in applications that are

pressure sensitive.

Pressure-sensitive application. Any application that supports pressure-sensitive input.

Proximity. The height above the pen display active area where the Cintiq input tools are detected.

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