Willow Innovations 07A Breast Pump User Manual

ExploraMed NC7, Inc Breast Pump

Contents

User manual

IFU-1004 REVISION A
TITLE: INSTRUCTIONS FOR USE
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Instructions for Use
IFU-1004-A
1
TABLE OF CONTENTS
1. Safety Information 2
2. Indications For Use 4
3. How Supplied 4
4. Product Parts & Description 4
5. Instructions for Use: 8
a. Instructions Before Using 8
Pump For First Time 8
b. Wake-up Pump 9
c. Milk / Ready For Use 9
d. Get Set / Assembly 10
e. Ready To Pump 15
f. End Pumping Session 22
g. Clean Flange + Flextube™ 30
h. Charging Pump 32
6. Troubleshooting 33
7. Warranty 38
8. Technical Specifications 40
9. Operating Conditions 48
10. Transport, Storage, Disposal 49
11. Glossary & Symbols 50
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 3
2
18. Do not use hot water to thaw breast milk.
19. Do not refreeze thawed breast milk.
20. If you are a mother who is infected with Hepatitis B, Hepatitis C or Human
Immunodeficiency Virus (HIV), pumping breast milk will not reduce or
remove the risk of transmitting the virus to your baby through your breast milk.
21. Do not use pump during takeo or landing when traveling on an airplane.
22. Do not drop or insert any object into any openings on pump.
23. Do not attempt to open or repair pump or charger. No modification of this
equipment is allowed.
24. Pump will not work when connected to charger; always disconnect
pump from charger before using.
25. Only use charger supplied with Willow Breast Pump.
26. Plug charger into an electrical outlet that is visible and easily accessible. To
remove line voltage (mains power), unplug the power supply from the wall.
27. Never operate product if cord or plug is damaged, it is not working properly,
it has been dropped, damaged or immersed in water.
PRECAUTIONS:
1. Ensure flange, Flextube,
™ surface of pump and milk bag are clean.
2. Ensure flange, Flextube™ and milk bag are securely assembled and connected to pump.
3. Visually inspect pump, flange and Flextube™ to ensure there are no tears
or indications of degraded performance.
4. If any discomfort or pain is felt during pumping, stop pumping, break latch,
then reposition pump or cease session.
5. If package appears damaged or tampered with before use, do not use and call
Customer Satisfaction Team.
1 SAFETY INFORMATION
Read all instructions prior to use.
Please follow guidelines below when using the Willow Breast Pump.
WARNINGS:
1. Use product only for its intended use as described in this Instructions For Use pamphlet.
2. This is a personal care product for a single user and should not be shared
between users.
3. Only use Willow Breast Pump parts; do not substitute. Do not modify equipment.
4. Close supervision is necessary when product is used near children.
5. Do not operate where aerosol spray products are used or oxygen
is being administered.
6. Always break latch before removing pump from breast.
7. Pump is not provided sterile.
8. Do not wash or sanitize pump. Wipe with clean, damp cloth only.
9. Do not immerse pump in water.
10. Do not place pump in refrigerator or freezer.
11. Boil flange and Flextube™ prior to first use.
12. Do not use harsh chemicals to clean flange and Flextube™.
13. Do not store damp components.
14. Do not put flange or milk bag in microwave or microwave sterilizer bags.
15. Milk bag is intended for single use only. Do not re-use.
16. Do not place milk bag in refrigerator door to avoid temperature fluctuations.
17. Do not microwave breast milk.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 5
4
2 INDICATIONS FOR USE
Who should use the Willow Breast Pump?
The Willow Breast Pump is intended to express milk from lactating women in order
to collect breast milk from their breasts. The device is intended for a single user.
2A. CONTRAINDICATION
Do NOT use this pump if you have an active implanted device that would be aected
by a magnetic field (e.g., pacemaker, implantable cardioverter defibrillator).
3 HOW SUPPLIED
Pump is reusable for a single user, and has an expected operating life of 12 months.
Reusable parts – flange and Flextube™ – should be cleaned prior to use
(see Instructions For Use – Section 5A). These parts are intended for use by a single user
only, and should be replaced every 3 months.
Milk bags are intended for single use only, disposable and should be
discarded after each use.
4 PRODUCT PARTS & DESCRIPTION
4A. PARTS / The Willow Breast Pump contains the number of parts and accessories
listed below and shown on the following page.
Pump (2), Flange 24mm (2), Flextube™ (2), Milk Bag - 4oz. Disposable (24), Charger (1),
Accessories: Cleaning Brushes (2), Carrying Bags (2) For missing or replacement parts, please call Customer Satisfaction Team.
Pump Flange (24mm) Flextube™
Milk Bag Charger Cleaning Brushes
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 7
6
4B DESCRIPTION / The Willow Breast Pump is a personal use, cordless breast pump for
single and double pumping. The product includes: re-chargeable pump, flange, Flextube™
and disposable milk bags.
Flange Interior
Button
on both sides
secure Flange
to Pump
Flange Spout
attaches to
Flextube™ Tip
Slot
for Tab
on Pump
Door
Milk Bag
Volume
Indicators
approximate
One-way Valve
connects to
Flextube™ Collar
One-way valve
lets milk in,
but prevents
leaks and spills.
No cap needed.
Label Area
space to mark
date and volume
Flextube™
Flextube™ Collar
attaches to Milk Bag
Flextube™ Tip
attaches to
Flange Spout
Flextube™ Grips
slide into grooves
on Pump interior
Pump Interior
Serial Number
Grooves
for Flextube™ Grips
Tab
for Slot
on Flange
Pump Exterior
Pump/Pause
Power Port
Reset Button
Suction Controls
Increase/Decrease
On/O
Flange Exterior
Tunnel
Alignment Guides
Door
Button
on both sides
secure Flange
to Pump
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 9
8
2. BOIL FLANGE + FLEXTUBE™  FOR FIRST USE ONLY
5B. WAKE-UP PUMP / POWER ON FOR FIRST USE
Remove pump and charger from package. Pump comes charged, though needs to
‘wake-up’. Plug charger into outlet, then into pump. Wait for a few seconds. Unplug
charger from pump.
5C. MILK BAG / READY FOR USE
• Disposable
• One-way valve prevents leaks and spills; no cap needed
• May be placed in refrigerator or freezer
5 INSTRUCTIONS FOR USE
CLEANING + MAINTENANCE / THE BASICS
First Time Use After Each Use
Pump Wake-up pump by plugging
in for a few seconds.
No cleaning required; wipe with
damp cloth as needed.
Do not immerse pump in water.
Flange + Flextube™Boil for 10 minutes.
Do not microwave flange.
See detailed instructions.
Clean with mild dish washing soap
and brushes provided.
See detailed instructions.
Milk Bag Milk bag is disposable and NOT for reuse.
Do not microwave milk bag.
Discard after each use and do not reuse.
5A. FLANGE + FLEXTUBE™ / PREP FOR FIRST USE
BOIL flange and Flextube™ (only) to clean:
a. Place flange and flextube™ in boiling water for 10 minutes.
b. Place on clean surface or paper towel and allow to air dry.
fig 1a Hold pump
upright, then
open by squeezing
the two buttons on
the top-sides
of flange.
fig 1b Pivot flange
away from pump.
1. SEPARATE FLANGE FROM PUMP
WARNINGS:
DO NOT wash or sanitize pump.
Wipe with clean, damp cloth, if needed.
DO NOT use harsh chemicals to clean flange and Flextube™.
Use mild dish washing soap.
DO NOT put flange or milk bag in microwave or microwave sterilizer bags.
Milk bag is disposable and NOT for reuse; discard after use.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 11
10
5 INSTRUCTIONS FOR USE
5D. GET SET/ ASSEMBLY
BEFORE USING PUMP Examine pump and parts for any damage, cracks, chips or wear.
fig 1a Push Flextube™
all the way down
onto flange spout,
making sure
edges are flush.
1. CONNECT FLEXTUBE™ TO FLANGE
fig 1b Slide Flextube™
collar into top of
flange. Listen for collar
to ‘click’ into place.
click!
fig 2b After
sliding door up
and open,
Pull open.
fig 2a Slide flange
door open by
pushing in on
blue thumb pad,
then sliding up.
2. ATTACH MILK BAG
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 13
12
fig 2e Close
flange door
by swinging
closed and
sliding down.
fig 2f Tuck
edges of
milk bag
into flange.
fig 2c Using
new milk bag
with “This side
up,” drape over
flange. Firmly
press milk bag’s
one-way
valve onto
Flextube™ collar.
fig 2d Make
sure valve
is securely
attached to
collar.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 15
14
5E. READY TO PUMP
• Wear nursing bra that is able to support pump.
This is important to keep pump securely in place.
• Do not slide pump directly into your bra;
follow step-by-step instructions.
• Disconnect from charger before use.
1. TURN ON PUMP Press and hold power (On/O) button for 1 second
to turn pump on. Power button will display light to confirm pump is on.
ON/OFF
Press and
hold for
1 second
Color of light indicates battery status:
Green Solid
Enough charge for 2+ sessions
Orange Solid
Enough charge for 1 session.
Red Solid
Low battery – inadequately
charged for session
fig 3a Align bottom
of pump (tab)
with bottom of
flange (slot).
fig 3b Pivot closed,
while ensuring milk
bag is completely
inside flange.
3. CONNECT FLANGE TO PUMP
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 17
16
2. PREPARE BREAST Open bra flap and ensure fabric is out of the way.
3. ALIGN NIPPLE Center nipple in flange tunnel.
TIP: Nipple position on breast varies from one person to another. Begin by taking a look
at your breast to determine nipple placement and direction to help align flange tunnel
with your anatomy.
IMPORTANT: Correct nipple alignment is key to comfort
and performance. Nipple must be positioned correctly in flange
tunnel before pumping to avoid discomfort.
Holding pump with flange side up, lower tip of nipple into center of flange tunnel.
TIP: When double-pumping, take a one-at-a-time approach. Start pumping with the first
pump and then move on to the second pump.
NEEDS REALIGNMENT
ALIGNED
fig 3a Bend forward
and point tip of nipple
into exact center of
flange tunnel. Center
flange with nipple.
fig 3b Raise pump
to meet breast;
be careful not to shift
pump’s position.
fig 3c Hold pump on
breast and sit upright
taking care to prevent
pump from shifting.
Nipple points
forward.
Nipple points
up.
Nipple points
down.
Nipple tip should not touch top, sides
or bottom of flange tunnel.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 19
18
4. INITIATE LATCH
Press pump/pause button to initiate
latch and begin pumping. Pump has two
modes: Stimulation and Expression. In
stimulation mode, pump will start with
quick, light pumping to initiate flow
of milk, then automatically switch to
expression mode once milk is flowing.
Trouble Initiating Latch? Follow instructions
below or see Troubleshooting section.
5. SECURE PUMP
After pump is latched, keep pump
firmly against breast and secure
it in place by hooking nursing bra flap
over pump. If necessary, tighten
bra strap to secure pump in place.
What is happening? Suction
Stimulation
Mode
Pump makes several short sounds
and cycles quickly to encourage
the breast to ‘let down’
• Suction level cannot be adjusted
Expression
Mode
Sounds are very quiet and slower; the
pump has detected let down and is
collecting milk in the milk bag
• Suction level can be adjusted
• Suction level starts at 3
fig 5
fig 4
Orange Blinking Indicator:
Separate flange from pump and check the
3 connections (reference Section 5D, page 10):
1. Milk bag one-way valve to Flextube™
2. Flextube™ to flange spout
3. Flange slot to pump tab and pivot closed
Orange Blinking + White Pulsing Indicators:
Align pump to nipple with special attention to these tips
(reference Section 5E Steps 3 - 5, page 15):
1. Bra is not between pump and breast
2. Tip of nipple is centered in flange tunnel
3. Pump is pressed securely against breast while trying to latch.
Break latch, (See section 5F, Step 1, on page 22)
remove and re-align pump to nipple.
IMPORTANT:
Always break latch
before removing
pump from breast.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 21
20
6. ADJUST SUCTION Pump enters expression mode at level 3.
Suction level cannot be adjusted until it enters expression mode.
TIPS: NIPPLE REALIGNMENT If any discomfort or pain is experienced during pumping,
adjust suction to a more comfortable level. If discomfort is not alleviated, the nipple may
need to be realigned as follows:
• Pause pump and break latch – see section 5F, step 1, on page 22.
• Remove pump from breast, keeping flange side up to avoid spilling milk
not yet pumped into milk bag.
• Realign nipple and initiate latch by pressing pump/pause button to resume
pumping – see section 5E, steps 3 + 4, on pages 16 through 18.
• Do not lift or move breast while pump is latching.
7. PAUSE PUMP To pause while pumping , press pump/pause button.
Press it again to resume pumping.
Pump stopped automatically? This happens when:
White Pulsing Indicator – Auto-Pause:
After 25 minutes of pumping, pump will pause. To continue pumping , press
pump/pause button.
White Solid Indicator – Full Milk Bag:
When bag is full, pump stops pumping. Break latch, remove pump, perform easy empty
(see 5F, Step 2, page 22) replace milk bag. To resume pumping, follow instructions starting
with section 5E, step 3, page 16.
IMPORTANT: Always break latch before removing pump from breast.
IMPORTANT: Avoid setting suction at a level that causes discomfort.
If any discomfort or pain is felt during pumping, stop
pumping, break latch, then reposition pump or cease session.
fig 6a Suction
can be adjusted
using increase/
decrease suction
buttons; there
are seven levels.
fig 6b Expression mode
automatically starts
at Level 3. Increase to
maximum level
of suction that
is still comfortable.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 23
22
5F. END PUMPING SESSION
1. BREAK LATCH Follow the steps below to remove pump:
fig 1a Pause pump
by pressing pump/
pause button.
fig 1b Unhook bra and
bend forward; support
bottom of pump with
one hand.
fig 1c Break latch
by placing a few
fingers between
pump and breast.
fig 1d Rotate
pump, keeping
flange side up.
TIP: There will be a little milk in the flange; the pump’s Easy Empty will help you capture it.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 25
24
TIP: The pump is designed to move any milk remaining in the flange tunnel and
Flextube™ into the milk bag. Just follow these simple instructions and the pump
will know exactly what to do.
2. EASY EMPTY To automatically move the last bit of milk from flange tunnel into
milk bag, rotate pump upside down (blue thumb pad pointing to
floor) and hold it in that position until it stops making any sounds (6 cycles).
fig 2b Slowly rotate
pump upside down
(blue thumb
pad pointing to
floor), so milk runs
into deepest
part of flange.
fig 2a With flange
side up, turn
so top of pump
is pointing
toward you.
fig 2c As pump rotates
it will automatically
transfer remaining
milk into bag.
fig 2d Continue to
rotate pump until
completely upside
down. Hold there until
it stops pumping to
capture all milk.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 27
26
3. TURN PUMP OFF Pump will turn o automatically after it moves remainder of milk
into bag. Pump may also be turned o manually by pressing On/O button.
fig 4a Hold pump
upright, then open
pump by squeezing
the two buttons
on top-sides
of flange.
fig 4b Pivot flange away
from pump.
4. OPEN PUMP
fig 5a Slide flange door
up and pull open.
fig 5c Remove filled milk bag and
store in refrigerator, freezer or
cooler. The one-way valve allows
it to be laid flat without leaking.
5. REMOVE MILK BAG
TIP: The milk bag can be stored in the freezer for up to six months.
fig 5b Detach milk
bag’s one-way valve
from Flextube™
collar.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 29
28
7. CLEAN flange and Flextube™ as instructed (Section 5G).
8. CHARGE Check battery level after each use by pressing On/O button.
If the battery level is low, charge pump with charger provided.
MILK STORAGE GUIDELINES La Leche League International Storage Duration Guidelines
For Breast Milk for use with healthy full term babies.
WHERE TEMPERATURE TIME
Room Temperature 66 to 78°F (19 to 26°C) 4 hours (ideal) up to 6 hours (acceptable)*
Refrigerator <39°F (<4°C) 72 hours (ideal) up to 8 days (acceptable)**
Freezer 0°F (-18°C) 3-6 Months
Deep Freezer -4°F (-20°C) 6 months up to 12 months
Source: La Leche League International 2014
* The preference is to refrigerate or chill milk right after it is expressed.
** Eight days acceptable if collected in a very clean, careful way
WARNINGS:
DO NOT microwave breast milk.
DO NOT use hot water to thaw frozen breast milk.
DO NOT place filled milk bag in refrigerator door
to avoid temperature fluctuations.
fig 6b Pour milk into
bottle. To release as
much as possible,
squeeze bag.
Discard milk bag.
fig 6a Open bag
and place spout
into bottle and
slowly tilt bag.
6. EMPTY MILK BAG
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 31
30
4. RINSE FOR 20 SECONDS Rinse both parts thoroughly with hot water for 20 seconds
(minimum). Visually inspect parts to ensure each is clean. If any signs of residual milk,
repeat cleaning process.
5. AIR DRY + STORE Place both parts on clean paper towel or drying rack and allow to air
dry. For best results: Avoid using cloth towels; store dry parts in clean, cool place;
do not store wet or damp parts. To maintain cleanliness, avoid touching inside of parts.
TIP: FLANGE AND FLEXTUBE™ ARE DISHWASHER SAFE USING TOPRACK ONLY.
5G. CLEAN FLANGE + FLEXTUBE™
After every use, follow these directions:
1. RINSE Immediately Separate flange from pump, then seperate Flextube™ from flange,
and rinse both parts with water to avoid buildup of breast milk residue and prevent
bacterial growth.
2. SOAK For 5 Minutes Using mild dish washing soap, soak both parts in very warm, soapy
water for 5 minutes (minimum).
3. Wash + Brush Thoroughly Using the two cleaning brushes provided, wash each
part separately in soapy water for 60 seconds (minimum) and brush for 30 seconds
(minimum) as follows:
IMPORTANT: Take care not to damage parts when cleaning. Replace flange,
Flextube™ and/or cleaning brushes after signs of excessive wear.
fig 3a Insert small
brush into
spout and clean.
fig 3b Use large brush to clean inside
top opening and body being
careful NOT to push brush all the
way through tip at bottom.
fig 3d Insert small brush
into tip at bottom and
clean.
fig 3c Use small brush to
clean inside top opening and
area under collar.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 33
32
6 TROUBLESHOOTING
Use chart to help solve any problems that may arise. If problem persists or to report
unexpected operation or events, call Customer Satisfaction Team.
PUMP POWER LEVEL INDICATORS:
Green
Enough charge
for 2+ sessions.
Pump is ready to pump.
• Pulses while charging
• Solid when fully charged (approximately 5 sessions)
Orange
Enough charge
for 1 session.
Pump is ready to pump. Recharge soon.
• Pulses while charging
Red
Low battery /
inadequately
charged for session.
In order to pump for a full session, charge immediately.
• Single Session - Charge time approximately 20 minutes.
• Full Charge - Charge time approximately two hours. Light
turns solid green when fully charged.
No Color
Pump does
not wake-up.
To resolve issue:
• Hold On/O button for 1 second to turn pump on.
• Plug into charger to ensure battery has enough charge.
5H. CHARGING PUMP
1. Plug charger into pump’s power port.
ONLY USE charger supplied with the Willow Breast Pump.
2. Plug other end of charger into any standard electrical outlet (120 V).
Once pump is charged, remove charger from pump and unplug from electrical outlet.
CHARGING TIMES:
• QUICK CHARGE Takes approximately 20 minutes to charge (1 session).
• FULL CHARGE Takes approximately 2 hours and light indicator will
turn solid green when fully charged (approximately 5 sessions).
IMPORTANT: Pump will not operate while plugged into electrical outlet.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 35
34
OTHER ISSUES TO RESOLVE ISSUE
Milk in flange or
Flextube™ after
easy empty.
• Turn on pump.
• Press pump/pause button.
• Rotate pump as shown in section 5F, step 2, page 24.
Pump does
not “pump.”
• Check that pump is not plugged into charger.
• Confirm that pump is powered on by holding the On/O button for 1 sec.
• Confirm battery level is orange or green. If red, recharge pump.
Milk does
not flow.
• Check nipple alignment - remove pump from breast and reposition taking care to align
nipple in center of flange tunnel (reference Section 5E, Steps 3 - 5).
• If letdown has not yet occurred, consider leaving pump on breast for longer period of
time to observe for possible delayed letdown. Note: Initial milk letdown time and milk
flow rate vary for each person.
Discomfort
while pumping.
It is important that pumping is comfortable. If experiencing any discomfort
try the following (reference Section 5E, Steps 3 - 5, page 15):
• Adjust suction level.
• Adjust flange placement.
• Check nipple alignment - pause pump, break latch, remove pump from breast and
reposition taking care to align nipple.
• Adjust bra.
• Stop and see medical professional or breastfeeding specialist.
WHEN PUMP IS IN USE:
Orange Blinking
Milk bag, Flextube™
or flange not
assembled correctly.
Separate flange from pump and check the 3 connections
(reference Section 5D, page 10):
1. Milk bag one-way valve to Flextube™
2. Flextube™ to flange spout
3. Flange slot to pump tab and pivot closed.
If the issue persists, call Customer Satisfaction Team.
White Pulsing
and
Orange Blinking
No latch / Pump
cannot achieve
or has lost suction.
Align pump to nipple with special attention to these tips
(reference Section 5E Steps 3 - 5, page 15):
1. Bra is not between pump and breast
2. Tip of nipple is centered in flange tunnel
3. Pump is pressed securely against breast while trying to latch.
If the issue persists, complete steps for orange blinking alert
(Milk Bag, Flextube™ or Flange not assembled correctly).
White Solid
Milk bag is full. Remove full bag and store properly.
Change bag and continue pumping.
White Pulsing
Pump paused and
waiting for next
command, or
Pumping time
exceeded 25 minutes,
so automatically
paused.
• To continue pumping, press pump/pause button.
• To end session, break latch and remove pump.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 37
36
OTHER ISSUES TO RESOLVE ISSUE
Pump or
charger gets
wet (immersed
in water).
• Dry pump o immediately. Do not use pump or charger.
• Call Customer Satisfaction Team.
Pump is not
charging. • Ensure charger is fully plugged into pump power port.
Device needs
to be reset.
• Call Customer Satisfaction Team for instruction on use of reset button.
Please do not use reset button without these instructions.
The Willow Breast Pump is not a serviceable device.
OTHER ISSUES TO RESOLVE ISSUE
Decreased (low)
pump suction.
• The pump has seven suction settings; push up arrow to increase suction.
• If that does not work, try the following:
* Check connections between flange, Flextube™ and milk bag to ensure all are secure.
* Visually inspect flange, Flextube™ and milk bag and replace if damaged.
* Check that power is on and battery has sucient charge.
* Press pump securely against breast.
Note: Suction level can be adjusted in Expression mode.
Pump stops
pumping.
• Pump stops automatically after 25 minutes -
pump/pause button pulses - press pump/pause to re-start pump.
• Pump may have stopped because milk bag is full -
pump/pause button solid - check milk bag.
• Pause/pump button may have been pressed -
pump/pause button pulses white - press pump/pause button to continue pumping.
• Check to see if low battery - On/O button light is solid red.
Pump does not
stop pumping.
• Press pump/pause button. Break latch and remove pump.
• If issues persists, break latch and remove pump. Then hold On/O button for
1 second to turn pump o.
A lot of air
in milk bag.
Align pump to nipple with special attention to these tips
(reference Section 5E Steps 3 - 5, page 15):
1. Bra is not between pump and breast
2. Tip of nipple is centered in flange tunnel
3. Pump is pressed securely against breast while trying to latch.
If the issue persists, complete steps for orange blinking alert
(Milk Bag, Flextube™ or Flange not assembled correctly).
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 39
38
Only Willow brand replacement parts are recommended for use with Exploramed NC7
Willow breastfeeding products. Improper or incorrectly performed maintenance or repair, or
use of non-Exploramed NC7 brand replacement parts may invalidate this limited warranty.
TO THE EXTENT PERMITTED BY LAW, Exploramed NC7 SHALL NOT BE LIABLE FOR ANY
INDIRECT, SPECIAL, PUNITIVE, EXEMPLARY INCIDENTAL OR CONSEQUENTIAL DAMAGES
INCLUDING, BUT NOT LIMITED TO, REPLACEMENT COSTS RESULTING FROM THE BREACH
OF ANY WRITTEN OR IMPLIED WARRANTY.
If you wish to make a claim under this limited warranty, you must return the product to
ExploraMed Willow prepaid, together with your dated bill of sale or other dated proof
of purchase and a brief statement of the problem, along with a Returned Goods Authorization
number. You may obtain the appropriate Authorization number and shipping address
by calling the phone number or sending an email to the email address provided below.
Items returned without an associated Returned Goods Authorization Number will
be returned to sender.
To obtain the address to return goods or a Returned GoodsAuthorization Number contact
the Customer Satisfaction Team.
We recommend recording your serial number here when you first open your pump for easy
reference when contacting Exploramed NC7 Customer Satisfaction Team. The serial number
can be found on the pump interior.
Record the Serial Number(s) here for easy reference:
Pump 1: -
Pump 2: -
7 WARRANTY
Under our limited warranty, Exploramed NC7 warrants to the original consumer purchaser
(the “purchaser”) to be free from defects in material and workmanship for the period of 9
months from the date of purchase on the pump mechanism and the period of 90 days on
all other product components under normal use and conditions (the “Warranty Period”). This
limited warranty does not cover damage caused by accident, misuse, normal wear and tear,
improper use, unauthorized maintenance or repair, or failure to follow written instructions for
use. The pump can not be submerged in water, washed or sanitized, placed in the refrigerator
or freezer, used during takeo or landing when traveling on an airplane, or used with any
charger that is not provided with the pump. The flange can not be placed in microwave or
microwave sterilizer bags. Doing so voids this limited warranty. Warranty coverage terminates
if you sell or otherwise transfer this product to another person. This warranty gives you
specific legal rights and you may also have other rights, which vary, by location.
Exploramed NC7 Inc. MAKES NO EXPRESS WARRANTY OF ANY KIND REGARDING THE
PRODUCT OTHER THAN THOSE WARRANTIES EXPLICITLY SET FORTH HEREIN.
ANY IMPLIED WARRANTY, INCLUDING ANY IMPLIED WARRANTY OF MERCHANTABILITY,
NON-INFRINGEMENT, QUIET ENJOYMENT, OR ANY IMPLIED WARRANTY OF FITNESS
FOR A PARTICULAR PURPOSE, TO THE EXTENT PERMITTED BY LAW, SHALL BE LIMITED IN
DURATION TO A PERIOD OF 90 DAYS FROM THE DATE OF PURCHASE BY THE
ORIGINAL PURCHASER.
In the event the product is found by Exploramed NC7 to not meet the above limited warranty
in the Warranty Period, as purchaser’s sole and exclusive remedy ExploraMed NC7 will
repair or, at the option of Exploramed NC7, replace this product without charge for such
replacement or parts or labor.
NOTE: The purchaser shall bear all expense for returning this product to Exploramed NC7.
This limited warranty does not apply to any product that has been used commercially,
subjected to misuse, abuse, or alteration.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 41
40
Electromagnetic Compatibility Compliance Statement Information
The Willow pump may be used at home, oce, or other general areas. Special
consideration should be given to use:
• During Medical Procedures: Do not use the Willow pump during any medical
procedure or during imaging. For example, do not use
pump during RF ablation of a skin anomaly, x-ray, MRI, or ultrasound.
• With other Equipment: Use of this equipment adjacent to or stacked with other
equipment should be avoided because it could result in improper
operation. If such use is necessary, the pump and the other equipment
should be observed to verify that they are operating normally.
• In High Electrostatic Discharge Environments: If the air is very dry, use the pump
where floors are wood, concrete, or ceramic tile. If floors are covered with synthetic
material, the relative humidity should be at least 30%. If you notice shocks when you
touch things, as sometimes happens in very dry winter months,
be sure to touch a metal item such as a table before handling the Willow pump.
• In Industrial Settings: Avoid using the pump near arc welding equipment,
radar installations, and similar industrial settings.
• Near RF Emitters: Keep devices that use WiFi, Bluetooth, and other intentional
RF emitters at least 30 cm from the pump during operation. This includes
communications equipment peripherals such as antenna cables and external
antennas. Otherwise, degradation of the performance of the Willow pump
could result. If you know the power output the RF emitter, the table labeled
“Electromagnetic Compatibility Compliance Statement Information”
can be used for more precise information about separation distances.
8 TECHNICAL SPECIFICATIONS
POWER REQUIREMENTS
Only use the Willow Breast Pump Charger
Manufacture: Delta Electronics Inc., Part Number MDS-030AAC05 ZB
Specifications: 100 - 240 vac, 50-60Hz, 0.5A-0.3A
SPECIFICATIONS
Pump dimensions 141mm x 85mm x 112mm
Pump weight 355 g
Vacuum Strength 60-245 mmHg
Cycle Speed 60-90 cycles/minute
Motor Life 273 hours (Defined to be approximately three 15 minute
sessions per day for one year.)
Date of Manufacture: The date of
manufacture can be located within
the serial number of the pump. The
serial number is an 11 digit number
formatted as: xxxYM xxxxxx where “Y”
is the year and “M” is the month. Use
the tables to determine the year and
month of manufacture.
Date of Manufacture:
Year Code
2016 2017 2018 2019 2020 2021 2022 2023
A B C D E F G H
Month Code
Jan Feb Mar Apr May Jun Jul Aug Sep Oct Nov Dec
1 2 3 4 5 6 7 8 9 A B C
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 43
42
Electromagnetic Compatibility Compliance Statement Information
Recommended separation distances between portable and mobile RF communications equipment
and the Willow Breast Pump
Rated maximum output
power of transmitter Separation distance according to frequency of transmitter (m)
w
150kHz to 80 MHz 80 MHz to 800 MHz 800 MHz to 2.5 GHz
0.01 0.12 0.12 0.23
0.1 0.37 0.37 0.74
11.17 1.17 2.33
10 3.69 3.69 7.38
100 11.67 11.67 23.33
For transmitters rated at a maximum output power not listed above, the recommended separation distance d
in meters (m) can be estimated using the equation applicable to the frequency of the transmitter, where P is the
maximum output power rating of the transmitter in watts (W) according to the transmitter manufacturer.
NOTE 1: At 80 MHz and 800 MHz, the separation distance for the higher frequency range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is aected by absorption
and reflection from structures, objects and people.
Warning: Use of accessories other than those specified by Exploramed NC7 may result in
increased emissions or decreased immunity of the Willow Breast Pump.
The Willow Breast Pump has no essential performance; however, it was tested for
immunity to electromagnetic disturbances. The Willow Breast Pump passed
with the following acceptance criteria: pumping vacuum does not exceed a safe
level and no components fail.
This equipment uses wireless communication:
Frequency (transmit and receive): 2400 – 2483.5 MHz
Modulation: frequency hopping with GFSK
Eective radiated power: 4 mW
This device complies with part 15 of the FCC Rules. Operation is subject to the
following two conditions: (1) This device may not cause harmful
interference, and (2) this device must accept any interference received, including
interference that may cause undesired operation.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 45
44
GUIDANCE AND MANUFACTURER’S DECLARATION – ELECTROMAGNETIC EMISSIONS
The Willow Breast Pump is intended for use in the electromagnetic environment specified below.
The customer or user of the Breast Pump should assure that it is used in such an environment.
Immunity Test IEC 60601 Test
Level Compliance Level Electromagnetic Environment –
Guidance
Electrostatic
discharge (ESD)
IEC 61000-4-2
±8 kV contact
±15 kV air
±8 kV contact
±15 kV air
Floors should be wood, concrete
or ceramic tile. If floors are covered
with synthetic material, the relative
humidity should be at least 30 %.
Electrical fast
transient/burst
IEC 61000-4-4
±2 kV for power
supply lines
±2 kV for power
supply lines
The Willow Breast Pump is suitable
for use in all establishments,
including domestic establishments
and those directly connected to the
public low-voltage power supply
network that supplies buildings used
for domestic purposes.
Surge
IEC 61000-4-5 ±1 kV line to line ±1 kV line to line
The Willow Breast Pump is suitable
for use in all establishments,
including domestic establishments
and those directly connected to the
public low-voltage power supply
network that supplies buildings used
for domestic purposes.
GUIDANCE AND MANUFACTURER’S DECLARATION – ELECTROMAGNETIC EMISSIONS
The Willow Breast Pump is intended for use in the electromagnetic environment specified below.
The customer or user of the Breast Pump should assure that it is used in such an environment.
Emissions Test Compliance Electromagnetic Environment – Guidance
RF emissions CISPR 11 Group 1
The Willow Breast Pump uses RF energy
only for its internal function. Therefore, its RF
emissions are very low and are not likely to
cause any interference in nearby electronic
equipment.
RF emissions CISPR 11 Class B The Willow Breast Pump is suitable for use
in all establishments, including domestic
establishments and those directly connected
to the public low-voltage power supply
network that supplies buildings used for
domestic purposes.
Harmonic emissions IEC 61000-3-2 Class A
Voltage fluctuations/flicker emissions
IEC 61000-3-3
Complies
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 47
46
GUIDANCE AND MANUFACTURER’S DECLARATION – ELECTROMAGNETIC EMISSIONS
The Willow Breast Pump is intended for use in the electromagnetic environment specified below.
The customer or user of the Breast Pump should assure that it is used in such an environment.
Immunity Test IEC 60601
Test Level
Compliance
Level
Electromagnetic Environment –
Guidance
Conducted RF
IEC 61000-4-6
3 V; 150 kHz
to 80 MHz
6 V; ISM and
amateur
radio bands
between
0.15 MHz and
80 MHz
3 V; 150 kHz
to 80 MHz
6 V; ISM and
amateur
radio bands
between
0.15 MHz and
80 MHz
Portable and mobile RF
Communications equipment should be used
no closer to any part of the Willow Breast Pump,
including cables, than the recommended separation
distance calculated from the equation applicable to
the frequency of the transmitter.
Recommended separation distance
d = 1.2√P
d = 1.2√P 80 MHz to 800 MHz
d = 2.3√P 800 MHz to 2.5 GHz
Where P is the maximum output power rating of the
transmitter in watts (W) according to the transmitter
manufacturer and d is the recommended
separation distance in meters (m).
Field strengths from fixed RF transmitters, as
determined by an electromagnetic site survey,
a. should be less than the compliance level in each
frequency range. b. Interference may
occur in the vicinity of equipment
marked with the following symbol:
Radiated RF IEC
61000-4-3
3V/m
80 MHz to
2.7 GHz
3V/m
80 MHz to
2.7 GHz
NOTE 1: At 80MHz and 800MHz, the higher frequency range applies.
NOTE 2: These guidelines may not apply in all situations. Electromagnetic propagation is aected by
absorption and reflection from structures, objects and people.
GUIDANCE AND MANUFACTURER’S DECLARATION – ELECTROMAGNETIC EMISSIONS
The Willow Breast Pump is intended for use in the electromagnetic environment specified below.
The customer or user of the Breast Pump should assure that it is used in such an environment.
Immunity Test IEC 60601
Test Level Compliance Level Electromagnetic Environment –
Guidance
Voltage
dips, short
interruptions
and voltage
variations on
power supply
input lines
IEC 61000-4-11
<5 % UT (>95 % dip
in UT) for 0.5 cycle
30% reduction,
25/30 periods at 0°
> 95% reduction,
0.5 period at 0°,
45°, 90°, 135°, 180°,
225°, 270° and 315°
> 95% reduction, 1
period at 0°
> 95% reduction,
250/300 periods
<5 % UT (>95 % dip
in UT) for 0.5 cycle
30% reduction,
25/30 periods at 0°
> 95% reduction,
0.5 period at 0°,
45°, 90°, 135°, 180°,
225°, 270° and 315°
> 95% reduction, 1
period at 0°
> 95% reduction,
250/300 periods
The Willow Breast Pump is suitable
for use in all establishments,
including domestic establishments
and those directly connected to the
public low-voltage power supply
network that supplies buildings used
for domestic purposes.
Power
frequency
(50/60 Hz)
magnetic field
IEC 61000-4-8
30 A/m 30 A/m
The Willow Breast Pump is suitable
for use in all establishments,
including domestic establishments
and those directly connected to the
public low-voltage power supply
network that supplies buildings used
for domestic purposes.
NOTE UT is the a.c. mains voltage prior to application of the test level.
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 49
48
DISPOSAL INFORMATION
The breast pump contains rechargeable lithium ion batteries. Use your local return and
collection system for electrical waste and electronic equipment (including batteries).
Flange and milk bags can be disposed of in your home’s recycling container. Flextube™
should be disposed of in your home’s waste management container.
11 GLOSSARY & SYMBOLS
PUMP CONTROL BUTTONS
BUTTON FUNCTION
ON / OFF
PUMP / PAUSE
UP ARROW = INCREASE Suction Strength
DOWN ARROW = DECREASE Suction Strength
GUIDANCE AND MANUFACTURER’S DECLARATION – ELECTROMAGNETIC EMISSIONS
a. Field strengths from fixed transmitters, such as base stations for radio (cellular/cordless) telephones and
land-mobile radios, amateur radio, AM and FM radio broadcast and TV broadcast cannot be predicted
theoretically with accuracy. To assess the electromagnetic environment due to fixed RF transmitters, an
electromagnetic site survey should be considered. If the measured field strength in the location in
which the Willow Breast Pump is used exceeds the applicable RF compliance level above, the Willow Breast
Pump should be observed to verify normal operation. If abnormal performance is observed, additional
measures may be necessary, such as reorienting or relocating the Willow Breast Pump.
b. Over the frequency range 150 kHz to 80MHz, field strengths should be less than 3 V/m.
9 Operating Conditions
OPERATING CONDITIONS
Operating Temperature 5 to 40 °C
Relative Humidity 15% - 90%; non-condensing
Pressure 70 hPa to 1060 hPa
10 Transport, Storage, Disposal
TRANSPORT AND STORAGE
Temperature - 25 to 70 °C
Relative Humidity 0%-93%; non-condensing
Pressure 50 hPa to 1060 hPa
WILLOW BREAST PUMP INSTRUCTIONS FOR USE 51
50
SYMBOLS
SYMBOL DEFINITION SYMBOL DEFINITION
Keep dry Type BF Applied Part
Class II Equipment –
Device does not rely on
earth plug or power cord.
Ingress Protection
Indoor use only Do not throw in trash.
Send to a recycling center.
Do not reuse. Radiation
Recycling
Product tested by Intertek
and found in compliance
with standards listed.
SYMBOLS
SYMBOL DEFINITION SYMBOL DEFINITION
Manufacturer Keep away from heat
Date of Manufacture Temperature Limit
Lot Number Humidity Limitation
Catalog Number Atmospheric Limitation
Serial Number Consult instructions for use
Do not use if package is
damaged Caution
52
Manufactured For:
201 San Antonio Circle
Suite 172
Mountain View, CA 94040
United States
Contact Information:
Customer Satisfaction Team 1-844-6-WILLOW
©2016 Exploramed NC7, Inc. All rights reserved.
Willow and Flextube are Trademarks of the Exploramed NC7, Inc.
CAREFULLY READ ALL INSTRUCTIONS PRIOR TO USE
Save instructions and sales receipt for future reference.
The
Bluetooth
® word mark and logos are registered trademarks owned by the
Bluetooth SIG, Inc. and any use of such marks by Exploramed NC7 is under
license. Other trademarks and trade names are those of their respective owners

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