ccc group management KTMINI8130 MAP-EVO2-HD User Manual deuromedia Hotel Admin
ccc-group management gmbh MAP-EVO2-HD deuromedia Hotel Admin
User Manual
HOTEL ADMINISTRATION TOOL
User Manual
Version 5.5.8
Last Updated: 01.10.2010
Document No. TW 21042009
This document contains information proprietary to Deuromedia Technologies Entwicklungs- und Vertriebs
GmbH and may not be reproduced in whole or in part without the express written consent of Deuromedia.
The disclosure by Deuromedia of information contained herein does not constitute any license or
authorization to use or disclose the information, ideas or concepts presented. The contents of this
document are subject to change without prior notice.
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Contents
1. About This Manual ..................................................................................................................................... 4
What this manual is about ............................................................................................................................. 4
Who should use this manual .......................................................................................................................... 4
Conventions used in this manual ................................................................................................................... 4
2. DIP Overview .............................................................................................................................................. 5
3. References .................................................................................................................................................. 5
4. Points of Contact ........................................................................................................................................ 5
Information ..................................................................................................................................................... 5
Helpdesk ......................................................................................................................................................... 6
5. Hotel Administration Application Overview ............................................................................................... 6
6. Getting started ........................................................................................................................................... 6
Logging on ...................................................................................................................................................... 6
System Menu .................................................................................................................................................. 7
Exit system ...................................................................................................................................................... 8
7. Using the System ........................................................................................................................................ 9
Concepts ......................................................................................................................................................... 9
The Customization ...................................................................................................................................... 9
The Theme .................................................................................................................................................. 9
The Deployment ......................................................................................................................................... 9
The Hardware Profile .................................................................................................................................. 9
The Product .............................................................................................................................................. 10
The Policies ............................................................................................................................................... 10
Settings ......................................................................................................................................................... 10
Property Management ................................................................................................................................. 12
Guests ....................................................................................................................................................... 12
Set Top Boxes (Content Consumer Devices) ............................................................................................ 17
Rooms ........................................................................................................................................................... 23
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Bar TV & Media Wall .................................................................................................................................... 26
Content Management .................................................................................................................................. 28
TV Menu (Room Gateway Menu) ............................................................................................................. 28
Resources ................................................................................................................................................. 30
News ticker ............................................................................................................................................... 32
Hotel Services ............................................................................................................................................... 39
Internet Vouchers ..................................................................................................................................... 39
Fire Alarms ................................................................................................................................................ 39
Minibar ..................................................................................................................................................... 40
Reports ......................................................................................................................................................... 47
Sales .......................................................................................................................................................... 47
Reporting Manager ................................................................................................................................... 48
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1. About This Manual
What this manual is about
This manual is a start-up guide for all stakeholders that use Deuromedia Infotainment Platform
(DIP) and describes the system administration application, basic configuration options, provides
step by step instructions on how to administer the system and how to deploy the room gateways
(Set Top Boxes) in hotel rooms.
Who should use this manual
This manual is for those who operate and maintain the system in production: hotel operators,
engineering stuff, the front office or those interested in the DIP setup, configuration and
maintenance. The application is web based is to use and provides step by step guidelines.
Conventions used in this manual
This manual uses the following conventions to convey instructions and information:
Convention
Description
Boldface font
Buttons. Menus. Special functionality.
Italic font
Content of different text files
Screen font
Data to be typed into a dialog box. Commands. File names. URLs
Information that requires special attention is described below:
This symbol means “Pay attention!” This situation requires special attention at important
settings or configurations.
This symbol means “Take note!” Notes contain helpful suggestions and explanations.
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2. DIP Overview
Deuromedia Infotainment Platform (DIP) is an in room entertainment system that provides
multimedia and communication services for hotels and for the hospitality market
As a modern entertainment system it offers all possibilities of multimedia entertainment which
guests are known from private and public service providers.
Hoteliers combine these services into their performance spectrum to offer a high assess of
experience and personal service to their guests. The main benefit for the hospitality market is the
total integration of TV Broadcast, Radio, Video on Demand, High Speed Internet, Hotel Services
offered over a modern platform.
International digital TV and Radio broadcasting via satellite, cable or terrestrial are usable for
guests by a comfortable and easy electronic program guide (EPG).
Features
TV and Radio streaming services
Video on demand library
Audio on demand
Internet for Business Guests
Internet for Leisure Guests
In-room Gaming
Hotel Services
Marketing and Sales tool
Interface to Property Management Systems
System Setup
Typical system setup follows some generic rules in order to function properly. Each setup includes
a set of standard components, like:
Network infrastructure
TV broadcast reception system
Server components (hardware / software)
The content consumer devices (STB / TV / Remote Controls / Wireless Keyboards
and proper cabling and connectivity between these)
3. References
User Manual for Hotel Front Office
User Manual for Hotel Engineering
Hotel Front Office Training Presentation
Hotel Engineering Training Presentation
DIP Admin System Administrators Guide
4. Points of Contact
Information
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In case of questions or information request please get in contact with Deuromedia Helpdesk or
with Deuromedia local partner’s helpdesk that is responsible to provide the first level support
service.
Helpdesk
Please use the following information to get in contact with Deuromedia Helpdesk
Phone: +43 1 6986442 5000
E-mail: support@deuromedia.com
In case the fist level support service is provided by Deuromedia local partner please do you use
the contact information provided by them.
5. Hotel Administration Application Overview
DIP provides a web interface, the Hotel Administration (HA), which can be used to
operate, monitor and maintain the system.
HA allows performing the following main tasks:
Work with multiple hotel properties (Deployments)
Manage the room gateways (Set Top Boxes)
Manage hotel rooms
Manage guests
Manage the TV menu, the structure and the content of the room gateway
application, the application that is displayed in the TV screen and the guest interact
with to consume the services
Manage the Bar TV devices and the Media Walls that are installed in the public
areas
Manage hotel mini bars connected to the Deuromedia system
Manage internet vouchers, fire alarms and tickers displayed on the screen
Manage and schedule reports
Access to the HA is typically done using the following link:
https://<server_name>:8443/hoteladmin
where the <server_name> must be replaced with the name or the IP of the DIP
management server.
6. Getting started
The Administration Interface is WEB application and compatible with almost any recent
version of following browsers:
Microsoft IE
Mozilla Firefox
Opera
Logging on
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User must log on to the administration interface in order to use the system.
As the credentials, user and password, are different in each deployment please ask for it
from your system integrator.
Depending on the role of the user defined by the system administrator the application will
display only the modules (Set top boxes, Rooms, etc.) that are assigned as accessible for
the role.
System Menu
Once username and password have been accepted, the system will display the Main
Menu of Hotel Administration application:
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Fig.1 – Main Page
Each item allows users to administer different features of the system. Functionalities are
grouped, on the menu bar, as defined below:
Home Page – Allows direct access to the main functionalities
Property Management – To manage the property entities like: guests, rooms, set top
boxes, bar TV sets, media walls
Content Management – Access to different content and resources
Hotel Services – To manage different guest services like Internet Vouchers and
Mini Bars
Reports – Provides access to different system and content usage reports
Settings – To change application settings like current property, language, etc.
Exit system
Use “Logoff” button or close the browser running the Administration Interface.
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7. Using the System
This section shall provide deep understanding on the available features and system
operation.
Concepts
The Customization
defines the menu structure – the static part of the menu structure, but also everything
necessary to control what would be loaded into the attached dynamic submenus
includes the personalized texts & images for some resources in the system which are
customer dependent (e.g. welcome message or hotel logo)
includes the deployments where the customization is going to be used.
includes the themes which are going to be used with the customization
includes the products that are going to be available in customization
includes the policies that are going to be used in respective customization
The Theme
encapsulates the look & feel and keys related behavior for particular setup
multiple themes can be used with a customization
is configurable at multiple levels
o terminal (STB)
o location (room)
o deployment (hotel)
o customization
The Deployment
overlaps with a physical location, in most of the cases a hotel, where a customization is
installed
is part of a customization and is related to only one parent customization
has some
is related with one and only one parent customization
is related with
o hardware profiles
o locations (rooms)
o products
The Hardware Profile
groups all parameters controlling the hardware related environment it is used in
conjunction with a terminal (STB)
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configures
o parameters required by the STB (safe margins for the browser, video aspect,
resolutions etc)
o global log type and logging level
o type of Internet player
o type of screen saver
o type of remote control
The Product
groups a set of heterogeneous items that can be sold to the guest for a price and
usually for an interval of time
anything that can be charged within DIP is a product
video, music, TV, radio, internet etc. items can be associated with multiple products
every item associated with at least one product will not be free
free items are those which are not associated to any product.
The Policies
enables control access to various items besides the access granted by buying products
two types of policies are defined:
o allow policies – these policies when met by the guest enables access to items
o deny policies – these policies when met by the guest disable access to items
in order to enable policy access control on some items, each item shall be associated
with adequate policies
the guest will also get a pool of policies that he has on its own or he inherits from
location (room)
Policies are stronger than products
Deny policies are stronger than allow policies
Settings
User settings are provided in this section – to open this one must select “Settings” from
the main menu.
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Fig.2 – Settings
In the Settings window the following options are available:
Change the application language and as well the default language for the TV Menu
preview. Please note that in case there is no translation available for a specific
language the application will use the default language: English.
In multi-property environment allows to set the active deployment that is operated
and administered. A multi-property system is using one single hardware/software
infrastructure to manage multiple hotels/properties.
Configuration. In case there are changes done by other users working on other
Hotel Admin instances the changes are made visible after the application is
refreshed by clearing and reloading the cache.
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Control the number of rows displayed in different list views provided by the
application to displays lists with guests, rooms, set top boxes, etc.
Property Management
Guests
Access this menu by selecting “Guests” menu item from the Property Management.
Fig.3 – Guests
The Guests displays information about those clients that are checked in via the PMS
interface or using HA. The list can be:
Filtered using the Search option, from the left bottom side of the list. Multiple
fields can be combined to filter the guests list. The filter can be removed by using
the Reset button.
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Fig.4 – Guests Search
Show/Hide columns to be displayed in the list
Fig.5 – Guests Show/Hide Columns
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Sort the list of the displayed guests by clicking on the column header of the field that
will be used for sorting
The main purpose of the Guests screen is to help operator to double check if the guest
data was posted correctly from the PMS to DIP and also to check guest activity like video
bookmarks and bought products.
For each guest the created bookmarks can be displayed by clicking on the start icon
and the bought products by selecting the basket icon.
Fig.6 – Guests Bookmarks
Fig.7 – Guests Products
By using the red cross sign the bookmarks and the products can be deleted from the
guest data.
Products that are deleted from the web application are not deleted from the PMS . For a
rebate the operation must be performed from the PMS frontend application.
This section provides also guests management functionality that can substitute the PMS.
Following operations are permitted from this interface:
Check-in
Check-out
Delete
Edit guest info / rights
The operations are done only on the DIP system and are not synchronized with the PMS.
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Fig.8 – Guest Check-in Form
Using the check-in form beside the guest information the operator can:
Decide, by selecting Yes or No from Welcome, if the welcome message will be
displayed on the TV or not
Define a PIN code to be used by the guest to enable/disable Parental Control
Enable on check-in the Parental Control
Set different policies that will apply while the guest is checked in. The guest will also
get a pool of policies that he inherits from location (room). The main policies
(policies are customizable so might be different from one setup to the other) are:
o Deny TV Service – If selected the guest will not be able to watch TV
channels
o Suitable for persons 18 years or over – Denies contents (movies or TV
channels) that are rated over 18 years. The guest can change this using the
Parental Control menu.
o Suitable for persons 16 years and over – Denies contents (movies or TV
channels) that are rated over 16 years. The guest can change this using the
Parental Control menu.
o Suitable for persons 12 years and over – Denies contents (movies or TV
channels) that are rated over 12 years. The guest can change this using the
Parental Control menu.
o Deny Internet on TV – If selected the guest will not be able to access the
feature
o Deny Internet on Notebook – If selected the guest will not be able to access
the feature
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o Deny Radio Service – If selected the guest will not be able to listen radio
channels
o Deny Video on Demand – If selected the guest will not be able to buy watch
movies
o Deny Adult Content - Denies contents (movies or TV channels) that are part
of the Adult category
o Deny View Bill – If selected the guest will not be able to retrieve bill
information from the TV screen
o Full access VIP guest – If selected the guest will have free access to all
paid services
Deny policies are stronger than allow policies meaning that if a guest has a policy that
enables access to some items, but he has also a policy that deny access to those items,
finally he will not have access to those items, because deny takes precedence. In case of
parental control no matter if the guest bought a product or he benefits by “Full access VIP
guest” policy, if there is in place also a “Deny content requiring 18 years” policy the last
one will take precedence and the content associated with this policy will not be accessible.
By selecting one of the guests and then pressing the Check-out button, from to top left
side of the list, the operator can execute a check-out operation. Before the operation is
executed the application will ask for confirmation.
Using the Edit form, by selecting the Edit from the last column from the guest list, the
operator can change guest information and also change the policies like denying access
to the Video on Demand or to Adult content.
Fig.9 – Guest Edit Form
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Set Top Boxes (Content Consumer Devices)
Access this screen by selecting “Set Top Boxes” item from the Property Management
menu.
Fig. 10 Set Top Boxes
This section provides the management interface to all STBs deployed over the property.
System operators can easily perform several management / maintenance tasks as well
as they can get real-time status information regarding all equipment.
The list of the STBs can be:
sorted, by clicking on one of the column headers
filtered, using different criteria (MAC number, IP, room, etc.) by selecting the Search
option
extended or reduced with optional columns using the Show/Hide Columns button
Status of STB may vary depending on its latest state reported. Green bullet mean the
equipment is in good condition / running properly, while the Orange bullet report problem
(STB unreachable). Positioning the mouse over the bullet will activate a popup window
with additional details about the status details.
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Fig. 11 Set Top Box Status
Form the Set Top Boxes screen operators can perform several actions.
Fig. 12 Set Top Box Action Bar
Add new STB
In a day by day operation the STBs that are connected to the network are automatically
registered in the system and they shall not be added manually.
If the STB is connected for the first time to the network it will be upgraded automatically
to the latest software version and on the TV screen will appear the Service Screen.
Default PIN code is 1111.
Fig.13 – Service Menu
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Once the code is accepted, the system shall provide the following screen to the operator.
Fig.14 – System Setup
On the first row the MAC number of the Set Top Box is displayed. To configure the Set
Top Box the operator shall select:
Customization – Defines the menu structure and content to be displayed on the screen
Deployment – Defines the property. Multiple options appear only in multi-property
setups
Theme – The look and feel of the graphical interface
The theme itself is configured at multiple levels
Terminal
Location
Deployment
Customization
The priorities are in the order above. If the terminal does not have a theme then
the one configured for location is used, if the location does not have a theme
then the one from deployment is used. If there is not theme on deployment the
customization’s theme is used, if there is no theme configured for customization
then the default theme of the database instance is used.
Location – The room number
Minibar – In case a minibar is connected to the STB the model of the minibar shall be
selected here. A corresponding Hardware Profile shall be selected in order to get a
functional minibar service.
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Hardware Profile – Select here the TV set model connected to the STB
Terminal mode – Normal for a guest room; Bar for a public area screen, POI for a Point
of Information, PSS for a door sign
Create location entry if not exist – Check this to create a new room if it does not exist
in the system
Ensure single terminal in location – Check this to make sure only one STB is assigned
to the room. Leave unchecked if the room has more than one TV set.
Update terminal information – Save the configuration. The STB must start up correctly
and ready to be used.
The Service Menu is available while the system is running (DIP Application on screen) by
entering the following code in Main Menu: 00999 and entering the correct PIN.
In particular cases, it might be necessary to manually add a new terminal (STB) and for
this the below form is provided.
Fig. 15 Set Top Box Add New Terminal
Description. Used in most of the case to identify the position of the STB in the
location (bedroom, living room, bathroom, etc. )
MAC number of the STB
IP of the STB
Location – The room to which the STB is attached. It shall be selected from existing
rooms
Theme – The look and feel of the application on the TV screen
Profile – The hardware profile that defines the TV set attached to the STB
Mode
o Normal in case the STB is running in a room
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o Bar in case is installed in a public location (lobby, elevators, bars, etc.) and
the features are limited only to TV channels. Terminals that are in Bar mode
are manage from the BarTV and Media Wall window
o POI – The STB is used for a Point of Information
o PSS
Groups – Using the Dip Admin application the system administrator can group
terminals logically to more easily control them (by floor, by their location in the
building, by their role, etc)
Log type – preset for the STB application log type
Log level
Minibar Type – In case a minibar is connected to the STB here shall be selected the
minibar model
The properties for each STB can be changed using the Edit option from the last column
of the STBs list.
Fig. 16 – STB – Edit
Once selected the Edit Terminal window is displayed.
Fig. 17 – STB – Edit Terminal
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Delete an STB
Use this to delete an obsolete (defective, replaced, etc.) STB from the system.
Edit multiple rows
Use this to change in one step properties for multiple STBs. The operator shall select the
STBs before choosing this option.
Fig. 18 – STB – Edit multiple rows
Ping
Check one or multiple STB for their availability on the network.
Refresh
Application on the selected STB is refreshed so it displays the latest changes.
Reboot
Select one or multiple STBs to execute a warm hardware reboot.
Refresh TV state
Update the TV set status (TV on, off or unknown status).
Power on the TV
Power on remotely the TV sets connected to the selected STBs.
Power off the TV
Power off remotely the TV sets connected to the selected STBs.
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For easy operation, the system provides advanced Search functionality. Search allowed
on several fields – two of the most important are: IP and MAC of the STB
In case a STB was manually entered in the system’s database, hotel operators must check
that the particular STB is in the corresponding room (visually identify its MAC address.
The IP of any STB may change according to DHCP configuration.
Rooms
Access to the rooms list is done from the Property Management menu.
Fig.19 – Rooms
To manage the list of the Rooms the same functionalities are provided as in case of the
Guests and Set Top Boxes.
sort, by clicking on one of the column headers the system will order the list by the
column selected
filter, using different criteria (name of the room, room number, theme, number of
guests checked in, number of STBs assigned to the room) by selecting the Search
option
extended or reduced with optional columns using the Show/Hide Columns button
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The rooms list most important columns are:
Name – The name of the rooms are formed using a suffix, that in most of the case
defines or abbreviates the property name and the room number itself. In this way each
location/room is uniquely defined in the Deuromedia master system.
Number – This is the actual room number
PMS Stat – A field that defines the current room status in the PMS
Theme – The look and field of the application graphical interface displayed in this room.
If needed for each room a different skin can be used to match the room style.
Clients – Represents the number of clients that are checked in. By clicking on the the
row will expand displaying the guests that are checked in.
Fig.20 – Rooms – Clients
Boxes – Represents the number of Set Top Boxes that are assigned to the room. By
clicking on the row will expand displaying the Set Top Boxes.
Fig.21 – Rooms – Boxes
Form the Rooms management screen operators can perform several actions.
Fig. 22 - Rooms Action Bar
Add New
A room is a location over the property and can be: a guest room, a suite, fitness room,
bar, a specific location in the public area, etc. For each of the rooms defined in the PMS
and equivalent room has to be created in the Deuromedia application. The room number
has to match the number defined in the PMS. In order to have a properly working Set
Top Box this one has to be assigned to a room.
To add new rooms fill in the fields from the Add New Room.
Hotel Adminstration Tool - User Manual Page 25 of 51
Name – The name of the room. Is recommended to use as name a suffix which is
the same for all rooms.
Number – Room number as it is defined in the PMS.
Theme – Select the appropriate one from the drop down list.
Phone extension – Optional phone extension from the room. Is used in conjunction
with a VOIP system.
Status – Room status as clean, dirty, etc. In case are used these shall match those
defined in the PMS.
Shared Flag – Shall be set if the room is shared with another guest.
Policies – These policies are the same as those explained in the Guest section (see
above) but they are applied on the room. The guest that will check-in the room will
get a pool of policies that he has on its own or he inherits from location (room).
Fig.23 – Rooms Add New
Finalize by pressing “Save” button or exit with “Cancel”
The properties for each room can be changed using the Edit option from the last column.
Fig. 24 – Rooms – Edit
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Once selected the Edit Room window is displayed.
Fig. 25 – STB – Edit Room
Delete – Shall be used to delete one or more rooms from the system,
Edit multiple rows – Allow the operator to change one or more property for multiple
rooms in one step. Before using it select the rooms
Bar TV & Media Wall
Access this menu by selecting “Bar TV & Media Wall” item on screen.
Hotel Adminstration Tool - User Manual Page 27 of 51
Fig.26 – Bar TV & Media Wall
The Bar TV and Media Walls allow the management of those terminals that are set in
Bar mode and are used in public areas as digital signage screens or for watching a
subset of TV channels.
Terminals that are set as Bar TVs will start up and instead of displaying the application
Main Menu they will switch automatically to the first TV channel that was configured for
this terminal using the Setup Channels button. If there is more than one channel
configured one can zap through them using the remote control. The terminals will startup
always with the first TV channel from the defined list.
The list of the Bar TV terminals, beside the identification information, provides also
feedback on what is currently played on the TV screen, the status of the terminal and the
status of the TV set (on, off, or unknown).
There are several operations that can be performed against the Bar TV terminals:
Refresh TV state – update the TV state flag
Power On/Off TV – turn on/off remotely the TV set
Setup TV Channels – allows the management of the channels that are assigned to a
terminal
Unlink Terminal from TV channel – detach one or more terminals from a channel.
Before the operation one shall first filter the terminals based on the TV channels that
shall be discontinued.
Unlink Terminal from Group – remove the terminal from the Group
The most important operation is the Setup TV channels. In provides an overview of
already assigned TV channels, the update of the channels from the available list and
reordering the TV channels available on the terminal.
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Fig.27 – Bar TV & Media Wall – Setup TV Channels
Content Management
TV Menu (Room Gateway Menu)
Access this menu by selecting “TV Menu” item from Content Management.
Hotel Adminstration Tool - User Manual Page 29 of 51
Fig.28 – TV Menu
This section provides information on the current menu structure that is visible on the TV
screen. The menu structure can be updated, changed and new items can be added to
the menu structure.
The menu structure can be displayed/edited in different languages by changing the
language from Select Language.
Operators have the possibility to preview their changes and correct / improve if
necessary. All new pictures set to be used should stay available on the administrator’s
PC.
System resources are changeable from this place by selecting the wanted item in the
menu tree, right click on it and “Edit”
Fig.29 –TV Menu Edit Caption
Browser must allow pop-up!
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This action will pop up a new browser window
containing the following items for the currently
selected language:
Item Name (menu item / button on-
screen)
Item description text (menu description /
description area)
Small art (picture)
Large art (picture)
Edit / change each individual resource and
finalize the operation by “Save” or use “Cancel”
to close without operating the changes.
Description filed may contain nearly any kind of
HTML source code – used for text formatting,
highlighting.
Fig.30 – Edit Menu Item
To make the changes visible on the TV screen the changes shall be committed using the
Clear Cache button.
Resources
Accessible from the Content Management menu it provides an advanced way to
maintain (find/edit/update) all the texts and images used in the application (plain text
from the screen, menu items, application buttons, movie titles and descriptions etc.
The Welcome Message, for example, it shall be displayed on different languages and the
message content itself is different from hotel to hotel (customization, deployment). One
approach would be to store different strings and for each single case. A more efficient
way to handle easier this diversity is to use one resource item for the Welcome Message
that has/stores multiple definitions.
There are two types of resources, string respective image resources.
The main feature of the resources is that they support different definitions by
customization, theme and language, both for string resources and for images.
There should be always the most generic definition which is not tide to any customization
theme or language. The application has to be able to display always a default Welcome
Message in case the resource has no definition for a particular language.
The precedence rules of used resources, the top most are used if present.
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Customization
Theme
Language
*
*
*
*
*
*
*
*
*
*
*
*
Fig.31 – Resources
The Resources screen allows operator to find and filter different resources based on the
resources name, resource definition, language, theme or customization.
Hotel Adminstration Tool - User Manual Page 32 of 51
Fig.32 – Resources Search
Each resource definition can be edited using the Edit option from the last column of each
row.
Fig.33 – Resources Edit
News ticker
On some customizations above the navigation bar there is an info line that can display a
static text or a scrolling text that can be configured using the News Ticker option located
under Content Management.
Hotel Adminstration Tool - User Manual Page 33 of 51
Fig.34 – News Ticker
An unlimited number of texts can be added with an optional translation.
The texts that are enabled, using the Enable tick, will be displayed in the Info line in
carousel mode. The order of the texts can be changed by selecting the text and
dragging/dropping to the desired position.
Texts can be deleted or temporary disabled.
The following operations can be performed.
Publish – Push the changes to the Set Top Boxes
Save list – Save the updates in the database
Delete – Delete the selected text
Add New – Add a new text using the following form
Hotel Adminstration Tool - User Manual Page 34 of 51
Fig.35 – News Ticker Add New
Using the Edit option from the Action column the text can be changed or a new
translation can be added.
Adding/Editing a Media item
Any hotel system operator must own some knowledge on the way how different items
are streamed in the network; therefore, ensure the correct link is set for any particular
media stream.
Usually TV and Radio channels starts with rtsp:// or igmp:// and music channels with
mp3://. Please consider this as general rule but is not necessarily a constraint.
Caption and Description
Following fields needs to be filled out:
Item Caption – The name of the item displayed on the TV screen
Description – A short description of the item – not necessarily always displayed on
TV GUI
Translate – we’ll discuss this a bit later in the document as Items may have different
values (text or picture) for any specific language available on the system
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Fig.36 – Set Caption / Description
Images
Images tab allow operators to set up particular picture / artwork for any media item.
Usually the system requires two pictures one bigger and one smaller. The size
(dimension) of the may depend on the equipment deployed in the hotel – SD or HD.
Please consult the product description document for such details.
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Fig.37 –Media Item Edit Images
Properties
Using this tab the operator shall set the way how the STB will connect to the stream
available in the network or how to request the stream form the servers. As this is a very
important topic, please consult the product description manual to be able to properly set
the source for any particular Media item (TV, Radio or Music).
Other fields to be set:
Is recorded – set if it is a pre-recorded show (in case of TV channels)
TV Channel type – TV or Hotel Infochannel
Is Cinema – in case of VOD
Is HD – set if the content is HD / may be used for further filtering options on TV GUI
Age Rating – set the age rate for any particular media item ( set 0 for unrestricted)
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Fig.38 – Media item Edit Properties
Links
Links tab offer operators the possibility to make the particular Media item available under
one or more grouping options on TV GUI.
Following options are available:
Countries – Make the channel / item available in “By country” view on TV GUI
Languages – Make the item available in one or more lists when users (guests) use the
“By Language” sorting option on TV GUI
Policies – set the policy the system should apply on certain items – all items must have
at least “Basic Access – Allows” option set.
Products – make the item available in one or more products guests can buy
Topics – select from available topics – the Item will be available in the specified groups
when users / guests are browsing for media items “By topic”
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Fig.39 –Media item Link / Group
Translation
As mentioned earlier, all item displayed on TV screen may have different values (text),
depending on the selected navigation language.
In case no optional text / picture is set for each language, the system will display the
default (Neutral) value for all languages where language specific value is not set.
Save the changes when all fields are correctly set. Don’t forget to “Publish” the changes
once the task has been successfully completed.
We recommend checking the changed items or new additions on a running TV screen
and apply corrections whenever necessary.
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Hotel Services
Internet Vouchers
Located under the Hotel Services menu the Internet Vouchers allow hotel operators or
the hotel front desk to manage the Internet access tickets.
Fig.40 –Internet Vouchers
Once issued the vouchers are used by the guests to access the Internet form their
devices (laptop, phones, PDA, etc.)
The following options are available for issuing the vouchers.
Customer Anonymous – Is used to issue tickets for those that are not hotel guests or
whenever a free access shall be granted.
Customer Guests – In case is selected the room number and the guest name shall be
selected too in the next two fields.
Product – Provides a list of products defined in the system that can be purchased by the
guests.
Allowed Devices – The number of separate devices that the guest can use with the
same voucher.
Already paid – Selected when the guest was already charged for the service
Number of vouchers – Number of vouchers to be issued
Once issued vouchers can be viewed and printed to be handled to the guest.
Fire Alarms
The Hotel Administration provides a software switch to trigger a fire alarm in the rooms.
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Fig.41 – HA Fire Alarm
There are two statuses: Active or Inactive. Pressing Start Fire Alarm the Set Top Boxes
from the rooms are notified by the application to trigger a fire alarm message/sound on
the TV.
By pressing again on the button the fire alarm is disabled.
Fig.42 – HA Fire Alarm Active
Minibar
Using the Minibar module the hotel operator can configure and manage the DOMETIC
minibar connected to Deuromedia Room Gateways (STB).
Once configured, the system automatically sends guest’s consumption from the minibar
to the Property Management System.
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Fig.43 –Minibar
From the Minibar Parameters tab the operator can configure general settings of the
minibar device like: ping interval, the number of seconds until a taken product is
considered bought and some more minibar specific operation parameters. Nearly all
these parameters are DOMETIC device specific.
Fig.44 – Minibar Parameters
To edit any of the parameters, one shall click on the parameter name and change the
value of it in the field beside.
The Minibar Articles allow the hotel operators to configure (add, edit and remove) the
products they have on various slots of the minibar: name, description and price. Each
Hotel Adminstration Tool - User Manual Page 42 of 51
slot holding any of the products (goods) in the bar has a sensor that sends feedback to
the central system when a product was removed. These sensors are mapped to articles
and their price.
Fig.45 –Minibar Articles
Using the sensors map the products can be assigned (clicking on “+” sign) or removed
(clicking on “x” sign) from the minibar.
All minibars should have identical sensor map as this setup applies to every bar
connected. Please pay special attention to fill in the every minibar in the same way
(position of goods in different slots of the bar)
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Fig.46 –Minibar sensors map
The communication between the STB and the minibar can be checked accessing the
Minibars Management tab.
Fig.47 –Minibars Management
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In case the STB is connected to the minibar the little blue square, , will turn green and
the system is able to get status information from minibars. In all other case one shall
check cabling, system setup and if the problem still persists, shall report the issue.
The other fields presented in the view are:
Bar IP – The STB IP to which the minibar is connected
Location – Room number
Items – The number of goods currently in the minibar. To get a full list of the goods
click on the mini square icon:
Status – Displays info about the minibar status
Alarms – Provides the list of the functionalities alerts - lost connection between the
STB and the minibar, application error and some other information. Please note,
that warning messages are kept (for further analysis) even if the functionality has
been restored.
Door status – Shows the current status of the minibar’s door
Chiller status – Chiller status: normal on, normal off, suspended etc.
Lock status – Provide the status of the lock: locked or unlocked
Lock caused by – Who did perform the last lock status change
There are different actions that can be executed against one or a set of selected
minibars:
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Get status – Update the status of the selected minibars
Lock – Lock the door of the minibar
Unlock – Release the door of the minibar
Refill start – Enter the minibar in refill mode
Refill stop – Leave refill mode and reload all sensors –filling in bars with products
Start of defrost – Defrost the minibar
Start of pre-cool – Prepare the minibar
Start of normal on period – Switch the chiller on
Start of normal off period– Switch the chiller off
Suspend – Suspend the minibar chiller
In-room setup of the minibar
Hotel operators must follow the next steps to enable the minibar feature.
When all hardware connections are done and both minibar and STB are powered on and
running properly one shall perform the following actions to enable data communication
between the two devices.
1. Power on TV using the remote control
2. From Main Menu press “00999”; this action will lead to the “System setup” page.
PIN code is 1111
Fig.48 – Service Menu
3. Check if all fields are correctly set (we suppose they are as the system is already
running in rooms)
4. Navigate to Location / Minibar field and select DOMETIC.
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Fig.49 – Service Menu – Minibar
Pay special attention the HW Profile set. The HW profile for DOMETIC minibar has
special settings. Locations (hotels) with rooms equipped with identical TV sets and with or
without minibars in certain rooms must have at least two HW profiles prepared, suitable for
both deployment scenarios.
5. Navigate to “Update terminal information” and press OK. This way the system
activates the communication to the minibar on the specified STB.
6. The system restarts (STB) and is ready to be used
7. Power off TV and proceed to the next room
Refill the minibar from the TV set
1. Power on TV using the remote control
2. From Main Menu press “003”, this action will lead to the minibar maintenance
page. PIN code is 1111
Fig.50 – Service Menu – Minibar refill
3. Press OK on “Activate” button to activate minibar refill mode. The system will
display the following page. Let it on the screen during the refill operation.
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Fig.51 – Service Menu – Minibar refill mode
The system will consider the refill operation as completed after this page is
closed the minibar will reset all its counters and set proper status of all sensors.
4. When done with the refill, close the minibar door and press OK to exit refill mode
5. Power off TV
From the same window is possible to set/enable several minibar functions:
a. Suspended, chiller OFF
b. Start precool (chiller ON)
c. Normal ON period
d. Normal OFF period
e. Start defrost
Status update is done by using “Update chiller status” button.
Reports
Sales
Using the sales report the hotel operator can generate products consumption reports for
the guests that are still checked in. The period of the report can be defined using the
Sales reports from/to fields.
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Fig.52 – Sales Reports
The result of the report can be exported in a CSV file (Coma Separated values) that can
be imported in a spread sheet application
Reporting Manager
The reporting manager allows defining new reports of predefined types, schedule
automatic reports generation for the defined reports and publish them using different
methods.
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Fig.53 – Reporting
The following reports are available and can be created:
- Configured Media Items Report. The report extract the active:
o TV channels or
o Radio channels or
o Music tracks
- Minibar Best and Worst Product Report. The report generates sales statistics for
the minibar consumption.
- Minibar Consumption Report. Generates an overall consumption report.
- Minibar Device Status Report. A hardware status report for the minibars.
- Minibar Failure Report. Creates a hardware status report with the minibars that
present errors.
- Occupancy Rate Report. Calculates and generates the current occupancy rate for
the rooms. It was introduced to analyse incidents trends compared with the room
occupancy.
- Room Status Report. Provides a snapshot with:
o the room status (checked in or not)
o STBs status
o TV sets status (on/off)
- Sales Report. Generates products consumption reports for the guests that are still
checked in.
- Unused Internet Access Codes Report. Provides a list with the Internet codes that
were issued but never used by the guests.
Consumption reports (minibar and media) are generated ONLY for currently checked-in
clients.
Adding a new report can be done by using the Add option.
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Fig.54 – Reporting Add Menu
The following fields are available:
- Report Name. The name of the report as will appear listed in the Reporting view
- Report Type. Select one of the predefined reports.
Fig.55 – Report Type
- Enabled. Enable or disable the report. Has impact on the reports that are
automatically generated and published.
- Report parameters. These parameters vary by report type and include information
as the language to be used to issue the report, the desired period for which
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information shall be generated and additional filters to be applied on the retrieved
information.
- Schedule. Reports can be generated periodically (daily, weekly, monthly) at a
specific time. Multiple scheduled can be created for the same report.
Fig.56 – Report Schedule
- Publishers. The generated report can be sent out using e-mail (and SMTP server
shall be provided), published on a network share or published on a web site
automatically. Reports can be generated in different formats: HTML, CSV, XML, and
Excel.
- Columns Settings. The reports can be customized by defining what information
shall be included, the column position and text alignment.
Fig.57 – Report Column Settings
Federal Communication Commission Interference Statement
This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant
to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful
interference in a residential installation. This equipment generates, uses, and can radiate radio frequency
energy and, if not installed and used in accordance with the instructions, may cause harmful interference
to radio communications. However, there is no guarantee that interference will not occur in a particular
installation. If this equipment does cause harmful interference to radio or television reception, which can
be determined by turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:
• Reorient or relocate the receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.
• Consult the dealer or an experienced radio/TV technician for help.
FCC Caution:
This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions:
(1) This device may not cause harmful interference, and (2) this device must accept any interference
received, including interference that may cause undesired operation.
Non-modification Statement:
Changesormodificationsnotexpresslyapprovedbythepartyresponsibleforcompliancecouldvoidtheuser's
authoritytooperatetheequipment.
FCC Radiation Exposure Statement:
This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
This equipment should be installed and operated with minimum distance 20cm between the radiator &
your body.