14M02 – Transmission Control Module Extended ... - image

years of service or 150,000 miles from the warranty start · date of the ... g. Follow all on-screen prompts/instructions. ... 550 & 2021 E-Series.

14M02 – Transmission Control Module Extended Warranty Coverage – 2011- 2015 Ford Fiesta & 2012-2016 Focus

PDF 99c4ebe5-e7a0-4200-8f1b-83ac8d39d820 14M02 – Transmission Control Module Extended Warranty Coverage – 2011-2015 Ford Fiesta 20
RECALLS  / DIAGNOSTIC TIPS  / REPAIR TIPS  / 
LINKS / E-BOOKS / STORE / OEMDTC 

Amazon Sells Car & Truck Parts Search by Part Number

BUY CAR & TRUCK PARTS ON AMAZON

1
Shares
HOME  CUSTOMER SATISFACTION  1 14M02 ­ Transmission Control Module Extended
Warranty Coverage ­ 2011-2015 Ford Fiesta & 20122016 Focus

Search

CUSTOMER SATISFACTION

14M02 ­ Transmission Control Module Extended Warranty Coverage ­ 20112015 Ford Fiesta & 2012-2016 Focus
 oemdtc September 7, 2016 16 Comments
NHTSA ID Number: 10164606
Manufacturer Communication Number: 14M02-S4
Summary
Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission ­ Transmission Control Module Extended Warranty Coverage

10 A ected Products

Vehicles
MAKE MODEL YEAR
FORD FIESTA 2011-2015 FORD FOCUS 2012-2016
1
Shares
1

August 26, 2019

TO: All U.S. Ford and Lincoln Dealers

SUBJECT: Customer Satisfaction Program 14M02 ­ Supplement #4 Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage

REF: Customer Satisfaction Program 14M02 ­ Supplement #3 Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage

Categories
Select Category

REF : Technical Service Bulletin (TSB) 16-0129 ­ DPS6 ­ No Start and/or Transmission Engagement Loss of Power with DTCs U0100, U0101, U1013 and/or P0606

New! REASON FOR THIS SUPPLEMENT

Labor Allowances: An inspect-only labor allowance is now Archives
available in the event that the Transmission Control Module

is not the cause of loss of transmission engagement while

driving, nostart, or lack of power.

Select Month

Parts Requirements: The part number for the
transmission control module has been updated.
1
Shares

1
PROGRAM TERMS

Ford is extending the warranty coverage on the DPS6

Automatic Transmission Control Module (TCM) to 10

years of service or 150,000 miles from the warranty start

date of the vehicle, whichever occurs rst. This

extended warranty coverage will address intermittent



symptoms of loss of transmission engagement while

driving, no-start, or a lack of power. If a vehicle has

already exceeded either the time or the mileage limits,

this coverage will last through June 30, 2017. Coverage

is automatically transferred to subsequent owners.

NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited Warranty

Find Amazing keywo

Powertrain coverage or Emissions Warranty coverage. Repairs for vehicles covered by New Vehicle Limited

Just searched: being sp spirituali the benef

Warranty or Emissions Warranty should be claimed

following Warranty & Policy Manual guidelines. Refer to

TSB 16-0044 for repairs covered by the New Vehicle

Limited Warranty or Emissions Warranty.

Newsletter

VEHICLES COVERED BY THIS PROGRAM

Email address: Your email address

Vehicle
Fiesta equipped with DPS6

Model Year
20112015

Assembly Plant
Cuautitlan

Build Dates
November 3, 2009 through

Sign up

Automatic Transmission

Focus

2012-

equipped

2016

with DPS6

Automatic

1
Shares

Transmission

Michigan

1
A ected vehicles are identi ed in OASIS.

June 30, 2015
August 1, 2010 through November 5, 2015

Ask a Mecha
Chris (aka- Moose 16 years experience
Pearl Wilson, Auto Mechan Welcome! What's going on with

REASON FOR PROVIDING EXTENDED COVERAGE
Some of the a ected vehicles may exhibit intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. These symptoms are usually accompanied by a "Check Engine" light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the TCM. If the transmission is not serviced, these symptoms may become more frequent and of longer duration.

Type your message...

SERVICE ACTION
If an a ected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to replace the TCM under this program. This program coverage begins after the expiration of the New Vehicle Limited Warranty Powertrain coverage and Emissions Warranty coverage. This service must be performed at no charge to the vehicle owner.
NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22 (if open

in OASIS). A claim to 14M02 will automatically close 15B22.

OWNER NOTIFICATION MAILING SCHEDULE

1
Shares

Owner noti cation began on February 21, 2015. Owners

of Focus vehicles that were added to the program

1 population will be noti ed beginning the week of February

13, 2017. Dealers should repair any a ected vehicles

that exhibit the covered condition whether or not the

customer has received a letter.

New! ATTACHMENTS
Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Dealer Q & A Attachment V: DPS6 Extended Warranty Program Coverage Summary Owner Noti cation Letter

QUESTIONS & ASSISTANCE
For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab.
Sincerely,

Michael A. Berardi

ATTACHMENT I

Customer Satisfaction Program 14M02 ­ Supplement

#3

Certain 2011 through 2015 Model Year Fiesta and 2012

1 through 2016 Model Year Focus Vehicles Equipped with
Shares
a DPS6 Automatic Transmission

1

Transmission Control Module Extended Warranty

Coverage

OASIS ACTIVATION
OASIS was activated on February 20, 2015. OASIS will be activated for the additional vehicles added to the population on February 7, 2017.

FSA VIN LISTS ACTIVATION
No, FSA VIN Lists will not be activated for this service action.

STOCK VEHICLES
Do not perform this program unless the a ected vehicle exhibits the covered condition.

SOLD VEHICLES
Only owners with a ected vehicles that exhibit the covered condition will be directed to dealers for repairs.

TITLE BRANDED / SALVAGED VEHICLES

A ected title branded and salvaged vehicles are eligible for this service action.

ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS)

1
Shares

Additional repairs identi ed as necessary to complete

the FSA should be managed as follows:

1

For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles:
Ford vehicles ­ 3 years or 36,000 miles For vehicles outside new vehicle bumper-tobumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair.

OWNER REFUNDS
Ford Motor Company is o ering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Noti cation Letter. This refund o er expires June 30, 2017. Dealers are also pre-approved to refund ownerpaid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Noti cation Letter. There is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with transmission control module replacement due to loss of transmission engagement, no-start, or a lack of power.

RENTAL VEHICLES

If a customer's vehicle requires the replacement of the

transmission control module and it is necessary to order

parts, dealers are pre-approved for up to 1 day for a

comparable rental vehicle. Follow Extended Service Plan

(ESP) guidelines for dollar amounts. Rentals will only be

1
Shares

reimbursed for the day(s) the vehicle is at the dealership

for part replacement. Prior approval for more than 1
1
rental day is required from the SSSC via the SSSC Web

Contact Site.

CLAIMS PREPARATION AND SUBMISSION

Enter claims using Direct Warranty Entry (DWE) or

One Warranty Solution (OWS).

DWE: refer to ACESII manual for claims

preparation and submission information.

OWS: when entering claims in DMS software,

select claim type 31: Field Service Action. The

FSA number (14M02) is the sub code.

Additional diagnostic time MT14M02D (up to 2.0

hours) may be claimed on the same repair line that

the FSA is claimed on (prior approval is not

required).

All Diagnostic Trouble Codes (DTCs) that are

retrieved must be documented in the

Powertrain DTC elds on the diagnostic code

entry screen in order to claim additional

diagnostic time.

Additional labor and/or parts other than additional

diagnostic time MT14M02D must be claimed as

related damage on a separate repair line from

which the FSA is claimed.

Submit refunds on a separate repair line.

Program Code: 14M02

­ Misc.

Expense: ADMIN

Misc. Expense: REFUND

­ Misc.

Expense: 0.2 Hrs.

Multiple refunds should be submitted on one

repair line and the invoice details for each repair

should be detailed in the comments section of the

claim.

PROGRAM TERMS: For vehicles that exhibit

intermittent concerns of loss of transmission

engagement while driving, no-start, or a lack of

1

Shares

power, this program extends the coverage of the

Transmission Control Module (TCM) to 10 years of
1
service or 150,000 miles from the warranty start

date of the vehicle, whichever occurs rst. If a

vehicle has already exceeded either the time or the

mileage limits, this coverage will last through June

30, 2017.

This program DOES NOT apply to vehicles that

qualify for repairs under the New Vehicle Limited

Warranty or Emissions Warranty. Repairs for

vehicles covered by New Vehicle Limited Warranty

or Emissions Warranty should be claimed following

Warranty & Policy Manual guidelines. Refer to TSB

16-0044 for additional details. If the vehicle is

beyond Powertrain Coverage of the New Vehicle

Limited Warranty and Emissions Warranty but is

covered by an Extended Service Plan (ESP), claim

repairs to this program (FSA 14M02) instead of the

ESP Plan.

NOTE: Some vehicles covered by 14M02 may also be eligible for coverage by 14M01 (DPS6 Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension) and /or 15B22 (Transmission Control Module Reprogramming for Overt TCM Failure Warning). Always consult OASIS to determine repairs and coverages that apply.

ATTACHMENT II
Customer Satisfaction Program 14M02 ­ Supplement #3
Certain 2011 through 2015 Model Year Fiesta and 2012

through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission
Transmission Control Module Extended Warranty Coverage

1
Shares

LABOR ALLOWANCES

1 NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines. Refer to TSB 16-0044 for additional details.

Description
All vehicles ­ retrieve DTCs only; TCM replacement not required
Focus Models ­ Replace Transmission Control Module (includes time to retrieve DTCs) (Closes FSA 15B22 if open)
Fiesta Models ­ Replace Transmission Control Module
(includes time to retrieve DTCs) (Closes FSA 15B22 if open)

Labor Operation
14M02A

Labor Time
0.3 Hours

14M02B

1.0 Hours

14M02C

1.1 Hours

M-Time for additional diagnosis of Powertrain DTCs P0805,

MT14M02D

Up to 2.0 Hours

P087A, P090B, P090C, P0901, P0902, P2831, P2832,

P2835, P2836, P2837,

P285C, P285D, P285E,

P2861 or P2862, only where

1
Shares

the TCM is the causal part

(may only be claimed with
1
either 14M02B or 14M02C)

PARTS REQUIREMENTS / ORDERING INFORMATION

Description
Transmission Control Module (includes TCM seals)

Order Quantity
1

Part Number
AE8Z7Z369-F

The DOR/COR number for this program is 50579.
Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed.

DEALER PRICE For latest prices, refer to DOES II.

PARTS RETENTION AND RETURN
Follow the provisions of the Warranty and Policy Manual, Section 1 ­ WARRANTY PARTS RETENTION AND

RETURN POLICIES.

EXCESS STOCK RETURN

Excess stock returned for credit must have been

1
Shares

purchased from Ford Customer Service Division in

accordance with Policy Procedure Bulletin 4000.

1

ATTACHMENT III
CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH 2015 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSION -- TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE

OVERVIEW
Some of the a ected vehicles may exhibit intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. These symptoms are usually accompanied by a "Check Engine" light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the transmission control module.
If an a ected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to replace the TCM under this program providing the vehicle is no longer eligible for repair under the New Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage. This service must be performed at no charge to the vehicle owner.

NOTE: This program extends the coverage of the TCM to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs rst. Coverage is automatically transferred to subsequent owners.

NOTE: This program DOES NOT apply to vehicles that

1
Shares

qualify for repairs under New Vehicle Limited Warranty

Powertrain coverage or Emissions Warranty coverage.
1

NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22 (if open in OASIS). If both programs are open and 14M02 is performed, only claim 14M02. A claim to 14M02 will automatically close 15B22.

New! REASON FOR THIS SUPPLEMENT
Labor Allowances: An inspect-only labor allowance is now available in the event that the Transmission Control Module is not the cause of loss of transmission engagement while driving, no-start, or lack of power.
Parts Requirements: The part number for the transmission control module has been updated.

SERVICE PROCEDURE
TCM Diagnosis
NOTE: A failing or failed TCM will exhibit at least one of the TCM Customer Symptoms AND may exhibit one of the Diagnostic Trouble Codes (DTCs) listed below:
TCM Customer Symptom(s)
Intermittent no-start Intermittent vehicle loss of power

Intermittent loss of transmission engagement

while driving

Message in the message center ashes "Hill Start

Assist Not Available"

Message in the message center indicates "Parking

Aid Malfunction/Service Required"

Transmission gear selector "PRNDL/S" indicator on

1

Shares

the instrument cluster blinks or ashes

1
Diagnostic Trouble Code(s)

P0606 ­ TCM Internal Failure U0100 ­ Lost Communication With ECM/PCM U0101 ­ Lost Communication With TCM U1013 ­ Invalid Internal Control Module Monitoring Data Received From TCM

Diagnostic Procedure
NOTE: If diagnosis determines the TCM is not the cause of the concern, only the cost of diagnostic time to retrieve DTCs will be covered by this extended coverage program. The customer should be noti ed of this before proceeding.

Module Reprogramming ­ General Information
NOTE: Reprogram appropriate vehicle modules and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures.
1. Connect a battery charger to the 12V battery. 2. Perform reprogramming using IDS release 96.03 or
higher.

NOTE: Calibration les may also be obtained at www.motorcraftservice.com.
NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure.

3. Disconnect the battery charger from the 12V

1

Shares

battery, once reprogramming has completed.

1

Important Information for Module Programming
NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors.
Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source. Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. A hardwired connection is strongly recommended. Turn o all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). Follow all scan tool on-screen instructions carefully. Disable IDS/scan tool sleep mode, screensaver, hibernation modes. Create all sessions Key On Engine O (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process.

Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION!

a. Obtain the original IDS that was used when the

programming error occurred during

Module Reprogramming (MR) or Programmable

1
Shares

Module Installation (PMI).

1

b. Disconnect the VCM from the Data Link

Connector (DLC) and the IDS.

c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection.

d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed.

NOTE: If the original session is not listed in the previous session list, click the "Recycle Bin" icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Doubleclick the session to restore it.

e. Once the session is loaded, the failed process should resume automatically.

f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR.

g. Follow all on-screen prompts/instructions.

h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order.

ATTACHMENT IV
DEALER Q & A
Ford is initiating a customer satisfaction program to
1
Shares extend the warranty for the Transmission Control 1 Modules in certain 2011-2015 MY Ford Fiesta and 20122016 MY Focus vehicles equipped with the PowerShift 6speed (DPS6) automatic transmission. Some of the a ected vehicles may exhibit intermittent symptoms of loss of transmission engagement, no-start, or a lack of power. These symptoms are usually accompanied by a "Check Engine" light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the transmission control module.
This program extends the coverage of the Transmission Control Module to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs rst. If a vehicle has already exceeded either the time or mileage limits, this coverage will last through June 30, 2017. Coverage is automatically transferred to subsequent owners. Customers who have previously paid for this repair are eligible for reimbursement until June 30, 2017.
Q1. Are all Fiesta and Focus vehicles involved in this extended warranty coverage program?
A. No, this extended warranty program only applies to vehicles equipped with the DPS6 PowerShift 6-Speed Automatic Transmission. Vehicles equipped with a manual transmission are not included in this program.
Q2. What is the issue?

A. Some of the a ected vehicles may exhibit intermittent symptoms of loss of transmission engagement, no-start, or a lack of power. These symptoms are usually accompanied by a Check Engine light illuminated on the instrument cluster.
1
Shares
Q3. What causes this issue?
1
A. These concerns may be caused by electrical circuit failures within the transmission control module.
Q4. Can there be other causes for this issue?
A. Yes, intermittent symptoms of loss of transmission engagement, no start, lack of power, and illumination of the check engine light may be caused by many concerns that are not related to the transmission control module.
Q5. Why are customers receiving an extended warranty?
A. Customers are receiving a warranty extension for added peace of mind.
Q6. If a vehicle exhibits these symptoms but diagnosis indicates that it is not caused by the transmission control module, is the repair covered?
A. No. There can be many causes for the symptoms that are described. If diagnosis indicates that the transmission control module is not the causal component, diagnosis and repairs are not covered under this program.

Q7. Is this issue related to the existing extended warranty coverage program 14M01 for leaking transmission input shaft seals that was released last year?

A. No. While many vehicles are included in both

programs, the components covered in each are

1
Shares

unrelated. This extended warranty program and 14M01

are designed to ensure peace of mind and customer
1
satisfaction related to the transmission control module,

software calibration, clutch, and potentially leaking

transmission input shaft seals.

Q8. Will this action x the complaint many customers are having about shift quality?
A. While the transmission can have a unique feel compared to a traditional automatic, it o ers customers both fuel e ciency and performance bene ts. This extended warranty program and 14M01 are designed to ensure peace of mind and customer satisfaction related to the transmission control module, software calibration, clutch, and potentially leaking transmission input shaft seals. They are not designed to address the potentially unique shift feel of the PowerShift Transmission.

Q9. How con dent are you that this repair will resolve this issue?
A. We expect the repair will address this issue. If our customers experience additional symptoms related to this Transmission Control Module issue, the extended warranty will cover them for 10 years or 150,000 miles.
Q10. Are vehicles currently in production a ected?
A. Fiesta vehicles produced on or before June 30, 2015 and Focus vehicles produced on or before November 5,

2015 are included in this program. Ford has made updates to modules in vehicles currently being produced, and will continue to monitor warranty data.
1
Shares
Customer Satisfaction Program 14M02 ­ Supplement
1
#4 August 26, 2019 https://www.nhtsa.gov/recalls?nhtsaId=10164606 https://static.nhtsa.gov/odi/tsbs/2019/MC-101646060001.pdf
Loader Loading... EAD Logo Taking too long? Reload Reload document | Open Open in new tab
Download [403.47 KB]
Customer Satisfaction Program 14M02 ­ Supplement #3

February 7, 2017

https://www.nhtsa.gov/recalls?nhtsaId=10095866

https://static.nhtsa.gov/odi/tsbs/2017/MC-100958662532.pdf

1
Shares

Loader Loading...

EAD Logo Taking too long?

1

Reload Reload document | Open Open in new tab

Download [156.70 KB]
Customer Satisfaction Program 14M02 ­ Supplement #2 June 14, 2016 https://static.nhtsa.gov/odi/tsbs/2016/SB-100911545448.pdf
Loader Loading... EAD Logo Taking too long? Reload Reload document | Open Open in new tab

1
Shares 1
Download [208.92 KB]
Customer Satisfaction Program 14M02 ­ Supplement #1 August 4, 2015 https://static.nhtsa.gov/odi/tsbs/2015/MC-100720577690.pdf
Loader Loading... EAD Logo Taking too long? Reload Reload document | Open Open in new tab

Download [827.19 KB]
NHTSA ID Number: 10163594 1 Manufacturer Communication Number: DPS6 Dealer
Shares
Com.
1
Summary Short-Term DPS6 Dealer Customer Handling Direction
Publish Date: July 12, 2019 Due Date (If Applicable): N/A Information: Short-Term DPS6 Dealer Customer Handling Direction Target Dealer Group: All Ford & Lincoln Dealerships Target Audience: All Sales & Service Job Roles Target Dept(s): New Sales CPO/Used Sales Fleet Sales Finance Parts Service
ACTION REQUESTED Review the following communication and share with all dealer employees
SUMMARY If a customer calls or arrives at your dealership indicating they have transmission symptoms that need addressed, arrange to diagnose the vehicle and repair as necessary.

If a customer calls without a symptom asking questions about the DPS6 media coverage, direct customers to contact the Customer Relationship Center (CRC) at 1800-392-3673 to discuss their concerns.

1
Shares

If diagnosis and repair are needed dealers should:

1
Reference 14M01 for clutch diagnostic and repair procedures
Apply diagnostics procedures provided in 14M01 Repair the vehicle if necessary These diagnostic procedures may be applied to 2011 ­ 2017 Fiesta and Focus vehicles If 15B22 was not completed on a ected vehicles called out in the dealer bulletin dated August 16, 2016, Dealers should follow the repair directions in 15B22 to reprogram the TCM. If there is indication of a TCM concern, reference 14M02 for diagnostic and repair procedures Apply TCM diagnostics procedures provided in 14M02 Repair the vehicle if necessary These diagnostic procedures should only be applied to the Fiesta and Focus vehicles shown in 14M02, Supplement #3, dated February 7, 2017. If the vehicle is not formally covered by 14M01, 14M02, 15B22 or warranty, Dealers should submit a nancial assistance case to the CRC through GCCT for payment. Indicate in the case notes that this is a DPS6 repair reimbursement request, for repairs that have already been completed. Fill out cost details based on what the payment would have been through 14M01, 14M02, or 15B22 at warranty rates using FSA labor times.

This direction is applicable only for repair orders created July 12 through July 19, 2019. Additional updates will be provided by July 19, 2019.

MEDIA INQUIRIES

FOR MEDIA QUESTIONS, UPON INQUIRY ONLY, PLEASE USE THE FOLLOWING:

1
Shares

Q: What can customers do if they have concerns about

their DPS6 transmission?

1

A: Ford has taken a number of steps to resolve customer concerns with DPS6 transmissions. Owners of 2011-17 Fiesta and Focus cars with concerns can contact a Ford dealer to see if repairs are needed and reimbursable. They can also call 1-800-392-3673 to discuss their concerns with a Ford customer service representative.

QUESTIONS Further questions should be directed to: T.R. Reid | 313.337.8644 | media@ford.com

Short-Term DPS6 Dealer Customer Handling Direction
https://www.nhtsa.gov/recalls?nhtsaId=10163594
https://static.nhtsa.gov/odi/tsbs/2019/MC-101635940001.pdf
Loader Loading... EAD Logo Taking too long?
Reload Reload document | Open Open in new tab

1
Shares 1
Download [20.81 KB]

Service Information & Reprogramming
Service Information & Reprogramming ­ Ford Lincoln Mercury

Module Reprogramming

Diagnostic Interface Software Device

Complete Vehicle Mo

Diagnostics

Pr

1996- 2018-

19

2017 Present 20

Model Model Mo

Year Year

Ye

IDS/FDRS VCM, VCM X

X

X

II, VCMM

FJDS/FDRS

Compatible J2534 Devices

X

X

(Including VCM II and VCMM)
Detailed system requirements, installation, and support 1 information for each product is located under the Shares diagnostics tool support tab for each product.
1
Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS)
For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. The IDS software includes time based access to the IDS software, software updates and calibration les.
Ford J2534 Diagnostic Software (FJDS) / Ford Diagnosis & Repair System (FDRS)
For use with compatible J2534 hardware devices. FJDS software provides Ford Module Programming functionality that covers 1996 to present Ford, Lincoln and Mercury module reprogramming functions, plus complete dealership level vehicle diagnostic software for all 2018 to present Ford and Lincoln vehicles. The FJDS software license includes time based access to the FJDS software, software updates and calibration les.
CarDAQ-Plus 2 Diagnostic Code Reader and J2534 Programming Tool
CarDAQ-Plus

CarDAQ-M VSI J2534 ECU Reprogrammer
1
Shares 1
Drew Tech Mongoose Pro USB to CAN ISO9141 Interface
Latest Calibration Information Module Build Data (As-Built) Use VIN to obtain As-Built data www.motorcraftservice.com
Bestseller No. 1
Autel MaxisysCV MS908CV Diagnostic Tool with NoDelay Delivery for J2534 ECU Programming, Heavy

Trucks Diagnostics, Coding, Service Functions for Deep Vehicle Repair ­ for Workshops & Mechanics

TOP-LEVEL HEAVY TRUCK DIAGNOSIS: Want to

diagnose di erent kinds of vehicles? Autel

MaxiSysCV that comes with J2534 ECU

1

Programming Device is the diagnostic tool you

Shares

need! You can use comprehensive diagnostic

1

functions including ECU Information, Trouble

Codes, Live Data, Active Test, and Special services

for Experts (Allison, Bendix, Caterpillar, Volvo,

Freightliner, etc.), Buses (Volvo, Hino, Isuzu,

Mercedes Benz, Volkswagen, etc.) and even Trucks

(Volvo, Dodge, Ford, Foton, Mack, etc.).

CODING FOR OPTIMIZING PERFORMANCE: With

Autel MS908CV, Optimizing vehicle performance is

not that hard! The 100% safe ECU Coding allows

you to change options within the vehicle's ECU to

modify features for the tested vehicle. Note:

Coding only changes preprogrammed options

already existent in the software. High Beams and

Fog Lights Together Double Blink Hazards

Digital Accurate MPH Gauge Enhanced

Bluetooth Enable, etc.

SERVICE FUNCTIONS FOR FAST MAINTENANCE:

You can complete a series of scheduled services

and maintenance with only one MaxiSysCV. Free

from the trouble of changing basic OBD2 scanners

frequently to get related services. The most

commonly performed service functions include Oil

Reset, EPB, Brake Bleeding, DPF & SCR, IMMO &

Keys, Injector, Throttle and more.

USER-FRIENDLY FEATURES FOR HIGH

EFFICIENCY: No fuss with complex operations! The

user-friendly MaxiSysCV diagnostic tool reduces

your fatigue. AutoVIN Scan allows you to check all

the ECUs of the tested car in less than 1 seconds.

Remote Desk Operation o ers workshops a

channel of controlling customers' MaxiSys tablets

for immediate technical support. Data/Shop

Manager reduces the time spent on managing

diagnostic les, workshop information, and more.

POINTS FOR AFTER SERVICES: 1.About Quality:

Autel MaxiSysCV is designed with advanced

con guration (Android4.0 OS, Samsung Exynos 4-

Core Processor, etc.) for smooth and reliable using.

2.About Warranty & Update: Within one year,

Products with defectives in material or

workmanship will be repaired or replaced free of

1

Shares

charge and It's free to update the software at

regular intervals to increase MS908CV's
1
capabilities. 3. About Service: Autel is ready to

answer any questions 7* 24 hours.

$2,820.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 2

VXDIAG VCX Nano GDS2 and Tech2Win Diagnostic Programming System Compatible for GM/Opel
VXDIAG VCX NANO Box is PC-to-vehicle interface compatible with multiple software applications, minimizing your investment in multiple brandspeci c diagnostic interfaces VXDIAG VCX Nano for GM/OPEL compatible with GDS and Tech2win software, support for GM/OPEL Diagnose and programming,for programming function, you would need buy software subscription online Fully compatible with SAE-J2534-1 & SAE-J2534-2; Quick access to vehicle data for maintenance or management reports; Support all current and most legacy vehicle protocols: CAN, UART, KW2000, Class2, GM LAN, etc. About Software: Our hardware is compatible with original software and for SPS programming online you need purchase subscription online.(Please

download the latest vxmanager from vxdiag o cial

website. Use new vxmanager to update rmware

and driver and then update your device

authorization.)

Installation Tips: Pls turn o anti-virus software

before install, make sure your computer at least

4GB.Tech2win software only installed on 32bit

1

Shares

computer and on physical system. GDS software

need install on 64bit computer and use vmware
1
machine. (Note:Please follow the video step by

step installation, don't install automatically) . If the

package you received CD not working, pls contact

us for software link.For any technical problem,pls

contact us we have engineer can assist you online.

$109.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 3

Autel MaxiSys MS908S Pro Diagnostic Scan Tool with J2534 ECU Programming, Proven Solution for US Market, Active Tests, 25 Special Functions, All Systems Diagnostics (Same as MaxiSys Elite, MK908P)
SAME AS MK908P & BETTER TECH SUPPORT MS908S Pro has EXACTLY the same diagnostics and service functions as MK908P and Autel MaxiSys Elite. Unlike online product MK908P, MS908S Pro is a mature product that has been tested and approved by workshops across US! J-2534 ECU PROGRAMMINGAutel MaxiSys MS908S Pro is a professional automotive diagnostic scanner that utilizes powerful Cortex A7+A15 six-core processor that can perform OE level all systems diagnostics and various special functions. With J2534 ECU Programming Device

included, it is capable of replacing the existing

software & rmware and programming new

ECUs(PCM, ECM) for speci c BMW and Benz.

25 SPECIAL FUNCTIONS FOR PROS Autel

MS908S Pro is an advanced auto scan tools that

can perform various special functions: Oil Reset,

EPB reset, DPF Regen, ABS Bleed, SAS, Battery

1

Shares

Registration, Injector Coding, Power Balance,

Crankshaft Variation Learn and etc. NOTE: Special
1
Functions are NOT universally compatible. Pls send

VIN to auteldirect@outlook.com to check

compatibility before purchase.

EXTENSIVE VEHICLE COVERAGE MS908S Pro

diagnostic scanner computer covers more than 80

US, Asian and European vehicle makes. The scan

tool can work on most OBDII-compliant vehicles to

locate check engine issues, 80+ makes and models

to scan all available systems. For special functions,

coverage varies across vehicles, please send VIN

number to auteldirect@outlook.com to check

compatibility rst.

HASSLE-FREE PURCHASE Autel MaxiSys

MS908S Pro car scanner comes with 12 Months

FREE software updates and services and is backed

by Amazon 30 Day Return Policy. If there are any

issues or concerns, please contact us directly via

auteldirect@outlook.com for prompt tech support

and best after-sales services! Purchase now to

solve drivability issues, emission issues and save

both time & money.

$3,114.03 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 4

VXDIAG VCX Nano Compatible For Ford/Mazda 2 in 1 Diagnostic Tool With IDS Programming Tool

[Vehicle Coverage] One device Compatible for Ford

and Compatible for Mazda, Support vehicle till

2018 year. (Can't Support Ford F-150 ). Support

1

Automatic Vehicle Recognition.

Shares

[ECU Functions] Programming & Installation of new

1

ECUs (PCM, ABS, Instrument Cluster, Air Bag, Fuel

Pumps, etc.). Live Data-stream with Recording &

Playback Functions for Main ECUs. New Software

Re- ash for Existing ECUs.

[Functional] Connect via USB. Support Read &

Clear Diagnostic Trouble Codes (DTCs); Set, Adjust

or Remove Speed Governors; Steering Angle

Resets, Guided Fault Finding&All Other Dealer

Functions.

Update Update by CD with Unlocked

Firmware. Please Note: If you have any problem

when you install the software, please feel free to

contact us, our technology team will provide

customers service to help you solve the problem.

Multilingual: Support

English/German/French/Italian/Spanish/Dutch/Slove

Please download the latest vxmanager from

vxdiag o cial website. Use new vxmanager to

update rmware and driver and then update your

device authorization.

$99.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 5

Autel MaxiIM IM608 Key Programming Bi-Directional Scan Tool with IMMO & XP400 Key Programmer and J2534 VCI, GBOX2 & APB112 Add On

XP400 Programmer XP400 is to read

transponder data (especially Benz infrared smart

key), clone and generate exclusive keys, read/write

on-board EEPROM data, etc. IMMO application

provides Smart Mode and Expert Mode to guide

technicians performing IMMO related functions,

including Key Learning, Remote Control Learning,

1

Shares

Remote Control Add, etc. Please send VIN number

toautelobd2@hotmail.com to check
1
compatibility before purchasing.

KEY PROGRAMMING FunctionThe most

advanced and smart key programming tool that

combines the most powerful IMMO and

programming functions with OE-level diagnostics

and advanced service functions in one Android

based 10.1-inch touchscreen tablet, it helps

perform complete key programming quickly.

IMMO & J2534 ReprogrammerThe Wireless

Diagnostic Interface supports two communication

methods with the tablet: BT and USB. The working

range for BT communication is about 210 feet (70

m). You can perform key programming and vehicle

diagnosis on various vehicles conveniently, by

pairing the tablet separately to each of the

MaxiFlash. Note: J2534 can't program ECU with

the IM608

ECU CODING & ACTIVE TEST & 23 Services

FunctionBi-directional control of the ECM is

useful in determining whetherthe ECM responds to

a command well. And Auto VIN Identi cation, ECU

Coding are available for IM608. Most useful service

including: Oil Reset Service/ EPB Service/ BMS

Service/ SAS Service/ DPF Service etc.

NO IP LIMITED & 1 Year Free Update + APB112 &

Gbox2If you have any issue after you get the

item, More langauage are available such as French,

German, Italian, Polish, Dutch, Swedish, Korean,

Japanese, Russian. Please contact by providing SN

if needing authorized. O cially identi ed as

genuine by 

$3,599.00

Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 6
1
Shares
1
Autel MaxiIM IM608 Top Key Programming Tool with IMMO and Key Programmer XP400, J2534 Reprogrammer, Bi-Directional Diagnostic Scanner All Systems Diagnosis & MV108 (No IP Limited - 2020 Newest)
KEY PROGRAMMING & IMMO Function Tool The most advanced and smart key programming tool that combines the most powerful IMMO and programming functions with OE-level diagnostics and advanced service functions in one Android based 10.1-inch touchscreen tablet, it helps perform complete key programming quickly. Please send VIN number toautelobd2@hotmail.com to check compatibility before purchasing. XP400 Programmer & Powerful OE level Powerful OE level diagnostics for more than 80 US, Asian and European makes and models. XP400 is to read transponder data (especially Benz infrared smart key), clone and generate exclusive keys, read/write on-board EEPROM data, etc. IMMO application provides Smart Mode and Expert Mode to guide technicians performing IMMO related functions, including Key Learning, Remote Control Learning, Remote Control Add, etc ADVANCED IMMO & J2534 VCIThe Wireless Diagnostic Interface supports two communication methods with the tablet: BT and USB. The working range for BT communication is about 210 feet (70 m). You can perform key programming and vehicle diagnosis on various vehicles conveniently, by

pairing the tablet separately to each of the

MaxiFlash. J2534 can't program ECU with IM608.

ACTIVE TEST & ECU CODING & 23 Reset

ServicesBi-directional control of the ECM is

useful in determining whetherthe ECM responds to

a command well. And Auto VIN Identi cation, ECU

Coding are available for IM608. Most useful service

1

Shares

including: Oil Reset Service/ EPB Service/ BMS

Service/ SAS Service/ DPF Service etc.
1
NO IP LIMITED & 1 Year Free Update + 1 Year

Warranty + PERMANENT After-Sales SERVICEIf

you have any issue after you get the item, Please

contactautelobd2@hotmail.comMore

langauage are available such as French, German,

Italian, Polish, Dutch, Swedish, Korean, Japanese,

Russian. Please contact by providing SN if needing

authorized. O cially identi ed as genuine by



       

  .

$3,330.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 7

Autel MK908P Diagnostic Scanner, OE Level J2534 ECU Programming, Advanced ECU Coding, the Upgraded Version of MS908P(MS908S PRO, Maxisys Pro)
ECU PROGRAMMING: The diagnostic tool comes with a J2534 ECU programming device that helps Benz and BMW users replace the existing software/ rmware in the ECU, program new ECUs and x software-controlled driving performance and emission issues. VEHICLE COVERAGE: The software of MK908P has a wide range of compatibility and can be used to

diagnose vehicles from over 80 brands in the US,

Europe and Asia. Moreover, you can get more

newly added car models with the fast-release

software update service.

ADVANCED HARDWARE: MK908P, as the advanced

version of MS908P, features the 10. 1" 1920*1200

screen upgraded from 9. 7" 1024*768, and the

1

Shares

battery capacity is 15000mAh increased by 4000

mA. Also, it has a better anti-impact protection
1
design.

BI-DIRECTIONAL CONTROL: The diagnostic tool

supports bi-direction control to check the vehicle

operating conditions. The bi-directional control of

the ECM in Component Test enables the MK908P

to transmit control commands to operate the

vehicle systems.

ADDITIONAL SERVICE: The MK908P is designed to

serve users with a rich array of easy-to-use

functions and features. The Maxi Fix provides you

with an online troubleshooter database, and

Remote Desk allows you to get help from others

via TeamViewer software.

$2,399.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 8

G-scan2 Bundle Kit Diagnostic Scanner Automotive Scan tool with Coding and J2534 ECU programming $1,790.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 9

Mini VCI Cable, OBD2 J2534 Cable Connector Scanner Adapter Fit for Toyota TIS Techstream V14 V15, Firmware V1.4.3, OBD II Adapter Connector Diagnostic Cable Scan Tool, Support Win XP/ WIN7 WIN10

16Pin MINI VCI OBD2 USB Interface Scan Cable for

1

Toyota - MINI VCI for TIS Techstream supports TIS

Shares

OEM diagnostic soft ware and all the diagnostic

1

communication protocols needed for Toyota since

1996, for diagnose, coding etc.

PURCHASE NOTES - Mini VCI diagnostic cable

compatible with (32bit/64bit) Win XP/ Win7/ Win

10, and the installation need uninstall the Firewall

and defender need to be closed in case it damages

the software. = = = = If the 64-bit driver

automatically disappears when you install it, it

means that the computer's rewall and all anti

software have not been closed or exited, please

check these two places again and install again.

16Pin OBD2 MINI VCI Diagnostic USB Cable

Supported Protocols - K-Line ISO 9141, KWP 2000

ISO 14230-4, SAE J1850 PWM, SAE J1850 VPW, CAN

2.0B ISO 11898, CAN ISO 15765-4. Firmware

version is V1.4.3, Techstream version V15.00.026.

MINI VCI Cable Diagnostic Test Scanner Function -

MINI VCI check engine light shut o , multi-

language interface, freeze frame displays, internet

updateable, user friendly and others function,

heavy duty thick-shielded cable for best test

results.

What You Will Get - We o er mini VCI J2534 cable

24 month service, any questions about OBDII cable

converter adaptor, please contact us, the

Techstream software will be sent to you by Email,

we will reply you within 12 hours. You will get a

MINI VCI cable scan tool, with CD inside the

package, include 1. Mini VCI Driver for TOYOTA

_1.4.3. Techstream_Setup_V15.00.026. // TS_loader

// The drive of 32bit.msi and 64bit.exe // The path

// Install Video = please watch twice

$28.99

Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 10
1
Shares
1
Autel MaxiIM IM608 Key Programming Diagnostic Tool with XP400 Key Programmer and J2534 ECU Reprogrammer, Advanced Key Programming, OE-Level All Systems Diagnostics, and Oil Reset/EPB/SAS/DPF/BMS/TPMS
Advanced IMMO & Key ProgrammingAutel IM608 is a perfect choice for auto technicians and locksmiths to encrypt keys, add keys, change keys, and generate keys. The Smart Mode and Expert Mode in IMMO app o er you guided and advanced Key Learning to choose. The Autel scanner can also read/write various key chips helping perform complete key programming quickly. Note: IM608 just can be used in the US. Don't take it to other countries or change the IP. ECU Coding & Active TestActive Test helps you accurately gure out whether a speci c subsystem or component in vehicles goes well. This function may appear as Actuators, Actuator Test, or Function Tests, and the tests options vary by vehicle manufacturer and model. After repairs or replacements of vehicle parts, Autel IM608 can reprogram adaptive data for certain components of the test vehicle through ECU Coding. Reliable Key & ECU Programming Tools Equipped with XP400 key programmer and MaxiFlash ECU reprogrammer, this Autel scanner performs IMMO Add Key, Keys Lost and Key Learning for 3rd generation Benz. Besides convenient PC communication and ECU reprogramming capabilities from the MaxiFlash tool, it can read transponder data (including

Mercedes Benz infrared smart key), clone/generate

exclusive keys, etc. by working with the XP400 key

programmer.

Language & Wide CompatibilityWhen you get

this Autel scanner, it only supports English. You

can get the required language by providing the

serial number for customer service via support-

1

Shares

amazon@autelonline.com. Compatible with more

than 80 makes and models from the US, Asian and
1
European, the Autel IM608 can perform OE-Level

all-system diagnostics for Chrysler, Dodge, Ford,

GM, Jeep, etc.

12-Month Free Update & WarrantyAutel IM608

comes with a 1-year free update online to improve

the apps' capabilities by adding critical patches,

new models, etc. When the 1-year update expires,

it will cost $1250 per year to continue updating. A

12-month warranty gives you a guarantee for any

possible quality problems. For any question, feel

free to ask the customer service.

$3,299.00 Buy on Amazon Price incl. tax, excl. shipping Last update on 2020-10-28 / A liate links / Images from Amazon Product Advertising API
Last update on 2020-10-28 / A liate links / Images from Amazon Product Advertising API

EMAIL



TWEET



SHARE

 GOOGLE+ 

PINTEREST 

LINKEDIN 

STUMBLE 

REDDIT



 PREV ARTICLE

NEXT ARTICLE 

Related Articles
1
Shares
2020 Ford F-250

1
Customer Satisfaction  oemdtc June 10, 2020 No Comments
Customer Satisfaction Program 20B15 ­ Engine Replacement ­ 2020 Ford F-250-F550 & 2021 E-Series

2019 Ford Transit Connect

Customer Satisfaction  oemdtc May 13, 2019 No Comments
Customer Satisfaction Program 18B31 ­ Transmission Replacement ­ 2019 Ford Transit Connect

2017 Ford Police Interceptor Utility

Customer Satisfaction  oemdtc January 7, 2018 No Comments
Customer Satisfaction Program 17B25 ­ Exhaust Odor and Carbon Monoxide Complaints ­ 20132017 Ford Police Interceptor Utility

15B13 ­ Wheel Replacement ­ 2013-2015 Ford Fusion

Customer Satisfaction  oemdtc May 9, 2016 3 Comments
15B13 ­ Wheel Replacement ­ 20132015 Ford Fusion

2013 Ford Edge


Customer

Satisfaction 

oemdtc

1
Shares

September 28,

2016

1

9 Comments

13N02 ­ Extended Warranty Coverage on Brake Booster ­ 2010-2013 Ford Edge & Lincoln MKX

2018 Ford F-Super Duty

Customer Satisfaction  oemdtc January 18, 2019 No Comments
Customer Satisfaction Program 18N03 ­ Door Latch Freezing Concerns ­ 20152018 Ford F-150 & 2017-2018 F-250-F550

About The Author
oemdtc

Tags: 2011 2012 2013 2014 2015 DPS6 Fiesta Focus Ford TCM Transmission Control Module

16 Comments

Nellie



How do you know if your vehicle falls under this extended warranty? My 2014 Ford Focus suddenly started stalling at lights, losing power while driving ­ got check engine light and transmission fault both ­ says it's tcm module ­ sounds like my problem in detail
1 March 26, 2019
Shares

1

oemdtc Author



Only Ford can tell you if it's gonna be covered. March 27, 2019

Lorie Hennrikus



I have a 2012 Focus with about 50,000 miles. I have been complaining since purchasing it about the shutter, lack of pick up, slipping/banging gears and two times I have stalled while in an intersection. My cars transmission stopped working the other day and it was towed to dealership where they diagnosed it as the covered TCM. The dealer replaced the TCM but the transmission is still broken but they have no idea why. Now they want 7 hours of labor to be authorized to diagnose the issue? How long does it take to remove a transmission and why should I pay for it when there is obviously issues with these. I drive 8k miles a year max and am not rough on my cars by any means. The issue is this car is a piece of shit, Ford does not care about its product and now wants more $ from me on a car that is practically worthless because with a 2 star rating, no one wants them. I was told by the dealership that this engines' transmission should last the life the of the car and more because of its special design. They do not even know what a new transmission would cost because they never have had to replace one. How can you tell me that the part that controls the transmission was broken but that the other damage is not related to that? WTF ­ you only

warrantee one part but don't think that the other parts are e ected by this defective part. If this is not covered, will be suing Ford for any out of pocket expensive and will not be quite about it with every social media outlet available to me. I may even call a local I team investigation from the new for help. Typically, hitting them back in the pocket book is the only way to get
1
Shares noticed. They have one chance to make this right rst so ­ DO THE RIGHT THING.
1
March 4, 2019

T Stroud



Hello, Does this extended warranty 14M02 include just reprogramming the TCM when needed or is it only for replacing the TCM? Any help would be appreciated. Thank-you.
Mr. Stroud
January 31, 2019

TPR



You will not be covered. Ford has made it clear to me that they will not stand behind their product and repair nor replace my 2014 death machine that has a mere 32k miles now that the 5 year warranty has run out. I was driving peacefully along the road last week, when I was almost killed (once again) because my top-of-theline Titanium lost complete power and stopped dead (no pun intended), nearly causing a ten-car pileup behind me. Ford had already replaced the transmission (after lying, telling me it would be new, yet it was a refurbished/junk part), and I had had the clutch and TCM serviced a dozen times. There is now a new recall re: the fuel system that is said to be causing this loss of power mid-driving, yet Ford

refuses to honor this brand-new recall, claiming this did not cause the dead car. So, Ford has caused me to lose close to $30k by my trusting in them and "investing" in Ford's abominable excuse for an auto. Ford recently stated, in response to this latest life-threatening, incredibly dangerous and frightening, mid-tra c dead-stop "Your 5-year warranty
1
Shares is over and the fact that it no longer drives has nothing to do with the TCM nor the fuel system, so we're not
1
repairing it. It'll cost you $2,200 to replace the shift fork." 5-years or 60k miles, whichever comes rst? What a hoot. 30,000 miles, and I've told them since week one that it was faulty, yet they've consistently brushed it o with deliberate deception, chalking the ailing heap of metal up to my lack of properly allowing the car to "familiarize itself with my driving style". Really? How does the CEO of Ford, James Hackett, sleep at night, and how do any of the employees live with themselves by towing his line and force-feeding us his lies, causing our investments to plummet in value at an alarming rate, while risking our lives and the lives of countless innocents ­ both our passengers and travelers in other cars in alike. Shame on all of you. There is no longer a place for the sleaze of Ford and the slime of James Hackett in this society. Step down. Shutter your doors while you learn how to not only build a quality vehicle but to rebuild a company based on integrity, honor and solid customer satisfaction. Until that time, buh-bye. See you in court.
January 3, 2019

akram ghazounai



Hello , My car is ford focus se 2014 has only 49500 miles and the vin number is 1FADP3K28EL281909. I bought this car 2 years ago from insurance company. The car was totaled due to Vehicle theft. The car never been in a car accident and all the engine and transmission are originally made by Ford Motor

Company. The car now has a restored title from California DMV and I been driving the car for almost one year. The car has now two recalls. One is Ford Recall Number: 16S30 and the second is Field Service Action Number: 14M02 FSA for TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE. I contacted my closest ford dealer but they denied to cover the
1
Shares recall for transmission. Since the car never been in a car accident and the current mileage of the car is 49500
1
miles , I am asking ford service to x the two recall services for my car. The two recall are safety issues that caused by Ford Motor Company. I contacted Tuttle -Click Ford Lincoln at Auto center Drive Irvine ca 92618. The service manager, Dan Smith, denied the coverage of my car for 14M02 fsa due that my car has blended title.I explained to him that my car never been in car accident and was totaled due a theft but he said that he can not do nothing for my car. He said My car is not included under the extended warranty and I have to contact ford motor company. Please help My car is ford focus se 2014 has only 49500 miles and the vin number is 1FADP3K28EL281909
September 26, 2018

oemdtc Author



The 16S30 recall the have to cover, the 14M02 dealers will not cover on a salvaged vehicle.
September 26, 2018

akram ghazounai Author



Why it say A ected title branded and salvaged vehicles are eligible for 14M02 this service action.
September 27, 2018

oemdtc Author



If it does, then show it to the dealer, and they

should cover it. Most of the time Warranty

related Field Actions are not covered for

Salvaged Vehicles.

1

Shares

September 27, 2018

1

akram ghazounai Author



VIN: 1FADP3K28EL281909 FSA Title: TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE Field Service Action Number: 14M02
September 27, 2018

Andri hendrawan



I have a 2014 ford esta, after replace battery tranmission malfunction, how to reset manual?
August 18, 2017

oemdtc Author



I would have the car checked out at a shop, changing the battery shouldn't do anything to your transmission.
August 18, 2017

Max Shiau



Ford has replaced my 2014 Fiesta tiatanuim dual clutch 3 times in the past 2.5 years of ownership. The clutch has always burned out to service limit immaturity and

require replacements. The classic sign are shudder and loss of power during gear change and rev air during gear change.
I would like to know if this procedure will still be covered once the 5 year powertrain warranty runs out and would it then fall under the 14M02 bulletin. 1 The guys at Ford customer support assured me it will, Shares and it is now still under TSB 160109b just because it is 1 2014 car and still has the powertrain warranty. Is what they are saying correct? Or will i be spending $1300 dollars every 20,000km after 2019 for a new set of clutches?
August 9, 2017

Max Shiau



Just read the pdf le above and i would like to refrain my question comment. Will my clutch replacement be covered under 14M02; 150k of 10 years after the 14M01 100k of 7 years runs out.
August 10, 2017

Lynn Jarmuzek



I have a 2013 Ford Focus. The TCM just went out ???? . Will it be covered under the power train warranty?
July 31, 2017

oemdtc Author



You will have to check with the Ford Dealer. July 31, 2017

Leave a Reply
Comment Text*

1
Shares
1

Name*

Email*

Website
CAPTCHA Refresh

CAPTCHA Code*

SUBMIT YOUR COMMENT
This site uses Akismet to reduce spam. Learn how your comment data is processed.

 



File a Vehicle Safety Complaint with NHTSA

https://www-odi.nhtsa.dot.gov/VehicleComplaint/
1
Shares 1
Ford Lincoln & Mercury VIN Decoder
https://vpic.nhtsa.dot.gov/decoder/Decoder
Join Our Newsletter
Sign up today for free and be the rst to get noti ed on new updates.
Enter your Email Subscribe Now
OEMDTC is a participant in the Amazon Services LLC Associates Program, an a liate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and a liated sites. Disclaimer

Privacy Policy About
Copyright © 2020 Ford
1
Shares 1

Theme by MyThemeShop.com


Mozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36 Skia/PDF m85