years of service or 150,000 miles from the warranty start · date of the ... g. Follow all on-screen prompts/instructions. ... 550 & 2021 E-Series.
RECALLS / DIAGNOSTIC TIPS / REPAIR TIPS / LINKS / E-BOOKS / STORE / OEMDTC Amazon Sells Car & Truck Parts Search by Part Number BUY CAR & TRUCK PARTS ON AMAZON 1 Shares HOME CUSTOMER SATISFACTION 1 14M02 Transmission Control Module Extended Warranty Coverage 2011-2015 Ford Fiesta & 20122016 Focus Search CUSTOMER SATISFACTION 14M02 Transmission Control Module Extended Warranty Coverage 20112015 Ford Fiesta & 2012-2016 Focus oemdtc September 7, 2016 16 Comments NHTSA ID Number: 10164606 Manufacturer Communication Number: 14M02-S4 Summary Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage 10 A ected Products Vehicles MAKE MODEL YEAR FORD FIESTA 2011-2015 FORD FOCUS 2012-2016 1 Shares 1 August 26, 2019 TO: All U.S. Ford and Lincoln Dealers SUBJECT: Customer Satisfaction Program 14M02 Supplement #4 Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage REF: Customer Satisfaction Program 14M02 Supplement #3 Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage Categories Select Category REF : Technical Service Bulletin (TSB) 16-0129 DPS6 No Start and/or Transmission Engagement Loss of Power with DTCs U0100, U0101, U1013 and/or P0606 New! REASON FOR THIS SUPPLEMENT Labor Allowances: An inspect-only labor allowance is now Archives available in the event that the Transmission Control Module is not the cause of loss of transmission engagement while driving, nostart, or lack of power. Select Month Parts Requirements: The part number for the transmission control module has been updated. 1 Shares 1 PROGRAM TERMS Ford is extending the warranty coverage on the DPS6 Automatic Transmission Control Module (TCM) to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs rst. This extended warranty coverage will address intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. If a vehicle has already exceeded either the time or the mileage limits, this coverage will last through June 30, 2017. Coverage is automatically transferred to subsequent owners. NOTE: This program DOES NOT apply to vehicles that qualify for repairs under New Vehicle Limited Warranty Find Amazing keywo Powertrain coverage or Emissions Warranty coverage. Repairs for vehicles covered by New Vehicle Limited Just searched: being sp spirituali the benef Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines. Refer to TSB 16-0044 for repairs covered by the New Vehicle Limited Warranty or Emissions Warranty. Newsletter VEHICLES COVERED BY THIS PROGRAM Email address: Your email address Vehicle Fiesta equipped with DPS6 Model Year 20112015 Assembly Plant Cuautitlan Build Dates November 3, 2009 through Sign up Automatic Transmission Focus 2012- equipped 2016 with DPS6 Automatic 1 Shares Transmission Michigan 1 A ected vehicles are identi ed in OASIS. June 30, 2015 August 1, 2010 through November 5, 2015 Ask a Mecha Chris (aka- Moose 16 years experience Pearl Wilson, Auto Mechan Welcome! What's going on with REASON FOR PROVIDING EXTENDED COVERAGE Some of the a ected vehicles may exhibit intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. These symptoms are usually accompanied by a "Check Engine" light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the TCM. If the transmission is not serviced, these symptoms may become more frequent and of longer duration. Type your message... SERVICE ACTION If an a ected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to replace the TCM under this program. This program coverage begins after the expiration of the New Vehicle Limited Warranty Powertrain coverage and Emissions Warranty coverage. This service must be performed at no charge to the vehicle owner. NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22 (if open in OASIS). A claim to 14M02 will automatically close 15B22. OWNER NOTIFICATION MAILING SCHEDULE 1 Shares Owner noti cation began on February 21, 2015. Owners of Focus vehicles that were added to the program 1 population will be noti ed beginning the week of February 13, 2017. Dealers should repair any a ected vehicles that exhibit the covered condition whether or not the customer has received a letter. New! ATTACHMENTS Attachment I: Administrative Information Attachment II: Labor Allowances and Parts Ordering Information Attachment III: Technical Information Attachment IV: Dealer Q & A Attachment V: DPS6 Extended Warranty Program Coverage Summary Owner Noti cation Letter QUESTIONS & ASSISTANCE For questions and assistance, contact the Special Service Support Center (SSSC) via the SSSC Web Contact Site. The SSSC Web Contact Site can be accessed through the Professional Technician Society (PTS) website using the SSSC link listed at the bottom of the OASIS VIN report screen or listed under the SSSC tab. Sincerely, Michael A. Berardi ATTACHMENT I Customer Satisfaction Program 14M02 Supplement #3 Certain 2011 through 2015 Model Year Fiesta and 2012 1 through 2016 Model Year Focus Vehicles Equipped with Shares a DPS6 Automatic Transmission 1 Transmission Control Module Extended Warranty Coverage OASIS ACTIVATION OASIS was activated on February 20, 2015. OASIS will be activated for the additional vehicles added to the population on February 7, 2017. FSA VIN LISTS ACTIVATION No, FSA VIN Lists will not be activated for this service action. STOCK VEHICLES Do not perform this program unless the a ected vehicle exhibits the covered condition. SOLD VEHICLES Only owners with a ected vehicles that exhibit the covered condition will be directed to dealers for repairs. TITLE BRANDED / SALVAGED VEHICLES A ected title branded and salvaged vehicles are eligible for this service action. ADDITIONAL REPAIR (LABOR TIME AND/OR PARTS) 1 Shares Additional repairs identi ed as necessary to complete the FSA should be managed as follows: 1 For vehicles within new vehicle bumper-to-bumper warranty coverage, follow existing warranty and policy guidelines for related damage claims. No SSSC approval is required for these vehicles: Ford vehicles 3 years or 36,000 miles For vehicles outside new vehicle bumper-tobumper warranty coverage, submit an Approval Request to the SSSC Web Contact Site prior to completing the repair. OWNER REFUNDS Ford Motor Company is o ering a refund for owner-paid repairs covered by this program if the repair was performed before the date of the Owner Noti cation Letter. This refund o er expires June 30, 2017. Dealers are also pre-approved to refund ownerpaid emergency repairs that were performed away from an authorized servicing dealer after the date of the Owner Noti cation Letter. There is no expiration date for emergency repair refunds. Non-covered repairs, or those judged by Ford to be excessive, will not be reimbursed. Refunds will only be provided for the cost associated with transmission control module replacement due to loss of transmission engagement, no-start, or a lack of power. RENTAL VEHICLES If a customer's vehicle requires the replacement of the transmission control module and it is necessary to order parts, dealers are pre-approved for up to 1 day for a comparable rental vehicle. Follow Extended Service Plan (ESP) guidelines for dollar amounts. Rentals will only be 1 Shares reimbursed for the day(s) the vehicle is at the dealership for part replacement. Prior approval for more than 1 1 rental day is required from the SSSC via the SSSC Web Contact Site. CLAIMS PREPARATION AND SUBMISSION Enter claims using Direct Warranty Entry (DWE) or One Warranty Solution (OWS). DWE: refer to ACESII manual for claims preparation and submission information. OWS: when entering claims in DMS software, select claim type 31: Field Service Action. The FSA number (14M02) is the sub code. Additional diagnostic time MT14M02D (up to 2.0 hours) may be claimed on the same repair line that the FSA is claimed on (prior approval is not required). All Diagnostic Trouble Codes (DTCs) that are retrieved must be documented in the Powertrain DTC elds on the diagnostic code entry screen in order to claim additional diagnostic time. Additional labor and/or parts other than additional diagnostic time MT14M02D must be claimed as related damage on a separate repair line from which the FSA is claimed. Submit refunds on a separate repair line. Program Code: 14M02 Misc. Expense: ADMIN Misc. Expense: REFUND Misc. Expense: 0.2 Hrs. Multiple refunds should be submitted on one repair line and the invoice details for each repair should be detailed in the comments section of the claim. PROGRAM TERMS: For vehicles that exhibit intermittent concerns of loss of transmission engagement while driving, no-start, or a lack of 1 Shares power, this program extends the coverage of the Transmission Control Module (TCM) to 10 years of 1 service or 150,000 miles from the warranty start date of the vehicle, whichever occurs rst. If a vehicle has already exceeded either the time or the mileage limits, this coverage will last through June 30, 2017. This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines. Refer to TSB 16-0044 for additional details. If the vehicle is beyond Powertrain Coverage of the New Vehicle Limited Warranty and Emissions Warranty but is covered by an Extended Service Plan (ESP), claim repairs to this program (FSA 14M02) instead of the ESP Plan. NOTE: Some vehicles covered by 14M02 may also be eligible for coverage by 14M01 (DPS6 Transmission Clutch Shudder / Transmission Input Shaft Seal Warranty Extension) and /or 15B22 (Transmission Control Module Reprogramming for Overt TCM Failure Warning). Always consult OASIS to determine repairs and coverages that apply. ATTACHMENT II Customer Satisfaction Program 14M02 Supplement #3 Certain 2011 through 2015 Model Year Fiesta and 2012 through 2016 Model Year Focus Vehicles Equipped with a DPS6 Automatic Transmission Transmission Control Module Extended Warranty Coverage 1 Shares LABOR ALLOWANCES 1 NOTE: This program DOES NOT apply to vehicles that qualify for repairs under the New Vehicle Limited Warranty or Emissions Warranty. Repairs for vehicles covered by New Vehicle Limited Warranty or Emissions Warranty should be claimed following Warranty & Policy Manual guidelines. Refer to TSB 16-0044 for additional details. Description All vehicles retrieve DTCs only; TCM replacement not required Focus Models Replace Transmission Control Module (includes time to retrieve DTCs) (Closes FSA 15B22 if open) Fiesta Models Replace Transmission Control Module (includes time to retrieve DTCs) (Closes FSA 15B22 if open) Labor Operation 14M02A Labor Time 0.3 Hours 14M02B 1.0 Hours 14M02C 1.1 Hours M-Time for additional diagnosis of Powertrain DTCs P0805, MT14M02D Up to 2.0 Hours P087A, P090B, P090C, P0901, P0902, P2831, P2832, P2835, P2836, P2837, P285C, P285D, P285E, P2861 or P2862, only where 1 Shares the TCM is the causal part (may only be claimed with 1 either 14M02B or 14M02C) PARTS REQUIREMENTS / ORDERING INFORMATION Description Transmission Control Module (includes TCM seals) Order Quantity 1 Part Number AE8Z7Z369-F The DOR/COR number for this program is 50579. Order your parts requirements through normal order processing channels. To guarantee the shortest delivery time, an emergency order for parts must be placed. DEALER PRICE For latest prices, refer to DOES II. PARTS RETENTION AND RETURN Follow the provisions of the Warranty and Policy Manual, Section 1 WARRANTY PARTS RETENTION AND RETURN POLICIES. EXCESS STOCK RETURN Excess stock returned for credit must have been 1 Shares purchased from Ford Customer Service Division in accordance with Policy Procedure Bulletin 4000. 1 ATTACHMENT III CERTAIN 2011 THROUGH 2015 MODEL YEAR FIESTA AND 2012 THROUGH 2015 MODEL YEAR FOCUS VEHICLES EQUIPPED WITH A DPS6 AUTOMATIC TRANSMISSION -- TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE OVERVIEW Some of the a ected vehicles may exhibit intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power. These symptoms are usually accompanied by a "Check Engine" light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the transmission control module. If an a ected vehicle exhibits intermittent symptoms of loss of transmission engagement while driving, no-start, or a lack of power AND it is determined the TCM is the casual part, dealers are authorized to replace the TCM under this program providing the vehicle is no longer eligible for repair under the New Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage. This service must be performed at no charge to the vehicle owner. NOTE: This program extends the coverage of the TCM to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs rst. Coverage is automatically transferred to subsequent owners. NOTE: This program DOES NOT apply to vehicles that 1 Shares qualify for repairs under New Vehicle Limited Warranty Powertrain coverage or Emissions Warranty coverage. 1 NOTE: As of August 4, 2015, vehicles repaired under 14M02 do not require the completion of 15B22 (if open in OASIS). If both programs are open and 14M02 is performed, only claim 14M02. A claim to 14M02 will automatically close 15B22. New! REASON FOR THIS SUPPLEMENT Labor Allowances: An inspect-only labor allowance is now available in the event that the Transmission Control Module is not the cause of loss of transmission engagement while driving, no-start, or lack of power. Parts Requirements: The part number for the transmission control module has been updated. SERVICE PROCEDURE TCM Diagnosis NOTE: A failing or failed TCM will exhibit at least one of the TCM Customer Symptoms AND may exhibit one of the Diagnostic Trouble Codes (DTCs) listed below: TCM Customer Symptom(s) Intermittent no-start Intermittent vehicle loss of power Intermittent loss of transmission engagement while driving Message in the message center ashes "Hill Start Assist Not Available" Message in the message center indicates "Parking Aid Malfunction/Service Required" Transmission gear selector "PRNDL/S" indicator on 1 Shares the instrument cluster blinks or ashes 1 Diagnostic Trouble Code(s) P0606 TCM Internal Failure U0100 Lost Communication With ECM/PCM U0101 Lost Communication With TCM U1013 Invalid Internal Control Module Monitoring Data Received From TCM Diagnostic Procedure NOTE: If diagnosis determines the TCM is not the cause of the concern, only the cost of diagnostic time to retrieve DTCs will be covered by this extended coverage program. The customer should be noti ed of this before proceeding. Module Reprogramming General Information NOTE: Reprogram appropriate vehicle modules and clear all Diagnostic Trouble Codes (DTCs) after programming. For DTCs generated after reprogramming, follow normal diagnostic service procedures. 1. Connect a battery charger to the 12V battery. 2. Perform reprogramming using IDS release 96.03 or higher. NOTE: Calibration les may also be obtained at www.motorcraftservice.com. NOTE: Follow the IDS on-screen instructions to complete the reprogramming procedure. 3. Disconnect the battery charger from the 12V 1 Shares battery, once reprogramming has completed. 1 Important Information for Module Programming NOTE: When programming or reprogramming a module, use the following basic checks to ensure programming completes without errors. Make sure the 12V battery is fully charged before carrying out the programming steps and connect IDS/scan tool to a power source. Inspect Vehicle Communication Module (VCM) and cables for any damage. Make sure scan tool connections are not interrupted during programming. A hardwired connection is strongly recommended. Turn o all unnecessary accessories (radio, heated/cooled seats, headlamps, interior lamps, HVAC system, etc.) and close doors. Disconnect/depower any aftermarket accessories (remote start, alarm, power inverter, CB radio, etc.). Follow all scan tool on-screen instructions carefully. Disable IDS/scan tool sleep mode, screensaver, hibernation modes. Create all sessions Key On Engine O (KOEO). Starting the vehicle before creating a session will cause errors within the programming inhale process. Recovering a module when programming has resulted in a blank module: NEVER DELETE THE ORIGINAL SESSION! a. Obtain the original IDS that was used when the programming error occurred during Module Reprogramming (MR) or Programmable 1 Shares Module Installation (PMI). 1 b. Disconnect the VCM from the Data Link Connector (DLC) and the IDS. c. Reconnect the VCM to IDS and then connect to the DLC. Once reconnected, the VCM icon should appear in the corner of the IDS screen. If it does not, troubleshoot the IDS to VCM connection. d. Locate the ORIGINAL vehicle session when programming failed. This should be the last session used in most cases. If not, use the session created on the date that the programming failed. NOTE: If the original session is not listed in the previous session list, click the "Recycle Bin" icon at the lower right of the previous session screen. This loads any deleted sessions and allows you to look through them. Doubleclick the session to restore it. e. Once the session is loaded, the failed process should resume automatically. f. If programming does not resume automatically, proceed to the Module Programming menu and select the previously attempted process, PMI or MR. g. Follow all on-screen prompts/instructions. h. The last screen on the IDS may list additional steps required to complete the programming process. Make sure all applicable steps listed on the screen are followed in order. ATTACHMENT IV DEALER Q & A Ford is initiating a customer satisfaction program to 1 Shares extend the warranty for the Transmission Control 1 Modules in certain 2011-2015 MY Ford Fiesta and 20122016 MY Focus vehicles equipped with the PowerShift 6speed (DPS6) automatic transmission. Some of the a ected vehicles may exhibit intermittent symptoms of loss of transmission engagement, no-start, or a lack of power. These symptoms are usually accompanied by a "Check Engine" light illuminated on the instrument cluster. These concerns may be caused by electrical circuit failures within the transmission control module. This program extends the coverage of the Transmission Control Module to 10 years of service or 150,000 miles from the warranty start date of the vehicle, whichever occurs rst. If a vehicle has already exceeded either the time or mileage limits, this coverage will last through June 30, 2017. Coverage is automatically transferred to subsequent owners. Customers who have previously paid for this repair are eligible for reimbursement until June 30, 2017. Q1. Are all Fiesta and Focus vehicles involved in this extended warranty coverage program? A. No, this extended warranty program only applies to vehicles equipped with the DPS6 PowerShift 6-Speed Automatic Transmission. Vehicles equipped with a manual transmission are not included in this program. Q2. What is the issue? A. Some of the a ected vehicles may exhibit intermittent symptoms of loss of transmission engagement, no-start, or a lack of power. These symptoms are usually accompanied by a Check Engine light illuminated on the instrument cluster. 1 Shares Q3. What causes this issue? 1 A. These concerns may be caused by electrical circuit failures within the transmission control module. Q4. Can there be other causes for this issue? A. Yes, intermittent symptoms of loss of transmission engagement, no start, lack of power, and illumination of the check engine light may be caused by many concerns that are not related to the transmission control module. Q5. Why are customers receiving an extended warranty? A. Customers are receiving a warranty extension for added peace of mind. Q6. If a vehicle exhibits these symptoms but diagnosis indicates that it is not caused by the transmission control module, is the repair covered? A. No. There can be many causes for the symptoms that are described. If diagnosis indicates that the transmission control module is not the causal component, diagnosis and repairs are not covered under this program. Q7. Is this issue related to the existing extended warranty coverage program 14M01 for leaking transmission input shaft seals that was released last year? A. No. While many vehicles are included in both programs, the components covered in each are 1 Shares unrelated. This extended warranty program and 14M01 are designed to ensure peace of mind and customer 1 satisfaction related to the transmission control module, software calibration, clutch, and potentially leaking transmission input shaft seals. Q8. Will this action x the complaint many customers are having about shift quality? A. While the transmission can have a unique feel compared to a traditional automatic, it o ers customers both fuel e ciency and performance bene ts. This extended warranty program and 14M01 are designed to ensure peace of mind and customer satisfaction related to the transmission control module, software calibration, clutch, and potentially leaking transmission input shaft seals. They are not designed to address the potentially unique shift feel of the PowerShift Transmission. Q9. How con dent are you that this repair will resolve this issue? A. We expect the repair will address this issue. If our customers experience additional symptoms related to this Transmission Control Module issue, the extended warranty will cover them for 10 years or 150,000 miles. Q10. Are vehicles currently in production a ected? A. Fiesta vehicles produced on or before June 30, 2015 and Focus vehicles produced on or before November 5, 2015 are included in this program. Ford has made updates to modules in vehicles currently being produced, and will continue to monitor warranty data. 1 Shares Customer Satisfaction Program 14M02 Supplement 1 #4 August 26, 2019 https://www.nhtsa.gov/recalls?nhtsaId=10164606 https://static.nhtsa.gov/odi/tsbs/2019/MC-101646060001.pdf Loader Loading... EAD Logo Taking too long? Reload Reload document | Open Open in new tab Download [403.47 KB] Customer Satisfaction Program 14M02 Supplement #3 February 7, 2017 https://www.nhtsa.gov/recalls?nhtsaId=10095866 https://static.nhtsa.gov/odi/tsbs/2017/MC-100958662532.pdf 1 Shares Loader Loading... EAD Logo Taking too long? 1 Reload Reload document | Open Open in new tab Download [156.70 KB] Customer Satisfaction Program 14M02 Supplement #2 June 14, 2016 https://static.nhtsa.gov/odi/tsbs/2016/SB-100911545448.pdf Loader Loading... EAD Logo Taking too long? Reload Reload document | Open Open in new tab 1 Shares 1 Download [208.92 KB] Customer Satisfaction Program 14M02 Supplement #1 August 4, 2015 https://static.nhtsa.gov/odi/tsbs/2015/MC-100720577690.pdf Loader Loading... EAD Logo Taking too long? Reload Reload document | Open Open in new tab Download [827.19 KB] NHTSA ID Number: 10163594 1 Manufacturer Communication Number: DPS6 Dealer Shares Com. 1 Summary Short-Term DPS6 Dealer Customer Handling Direction Publish Date: July 12, 2019 Due Date (If Applicable): N/A Information: Short-Term DPS6 Dealer Customer Handling Direction Target Dealer Group: All Ford & Lincoln Dealerships Target Audience: All Sales & Service Job Roles Target Dept(s): New Sales CPO/Used Sales Fleet Sales Finance Parts Service ACTION REQUESTED Review the following communication and share with all dealer employees SUMMARY If a customer calls or arrives at your dealership indicating they have transmission symptoms that need addressed, arrange to diagnose the vehicle and repair as necessary. If a customer calls without a symptom asking questions about the DPS6 media coverage, direct customers to contact the Customer Relationship Center (CRC) at 1800-392-3673 to discuss their concerns. 1 Shares If diagnosis and repair are needed dealers should: 1 Reference 14M01 for clutch diagnostic and repair procedures Apply diagnostics procedures provided in 14M01 Repair the vehicle if necessary These diagnostic procedures may be applied to 2011 2017 Fiesta and Focus vehicles If 15B22 was not completed on a ected vehicles called out in the dealer bulletin dated August 16, 2016, Dealers should follow the repair directions in 15B22 to reprogram the TCM. If there is indication of a TCM concern, reference 14M02 for diagnostic and repair procedures Apply TCM diagnostics procedures provided in 14M02 Repair the vehicle if necessary These diagnostic procedures should only be applied to the Fiesta and Focus vehicles shown in 14M02, Supplement #3, dated February 7, 2017. If the vehicle is not formally covered by 14M01, 14M02, 15B22 or warranty, Dealers should submit a nancial assistance case to the CRC through GCCT for payment. Indicate in the case notes that this is a DPS6 repair reimbursement request, for repairs that have already been completed. Fill out cost details based on what the payment would have been through 14M01, 14M02, or 15B22 at warranty rates using FSA labor times. This direction is applicable only for repair orders created July 12 through July 19, 2019. Additional updates will be provided by July 19, 2019. MEDIA INQUIRIES FOR MEDIA QUESTIONS, UPON INQUIRY ONLY, PLEASE USE THE FOLLOWING: 1 Shares Q: What can customers do if they have concerns about their DPS6 transmission? 1 A: Ford has taken a number of steps to resolve customer concerns with DPS6 transmissions. Owners of 2011-17 Fiesta and Focus cars with concerns can contact a Ford dealer to see if repairs are needed and reimbursable. They can also call 1-800-392-3673 to discuss their concerns with a Ford customer service representative. QUESTIONS Further questions should be directed to: T.R. Reid | 313.337.8644 | media@ford.com Short-Term DPS6 Dealer Customer Handling Direction https://www.nhtsa.gov/recalls?nhtsaId=10163594 https://static.nhtsa.gov/odi/tsbs/2019/MC-101635940001.pdf Loader Loading... EAD Logo Taking too long? Reload Reload document | Open Open in new tab 1 Shares 1 Download [20.81 KB] Service Information & Reprogramming Service Information & Reprogramming Ford Lincoln Mercury Module Reprogramming Diagnostic Interface Software Device Complete Vehicle Mo Diagnostics Pr 1996- 2018- 19 2017 Present 20 Model Model Mo Year Year Ye IDS/FDRS VCM, VCM X X X II, VCMM FJDS/FDRS Compatible J2534 Devices X X (Including VCM II and VCMM) Detailed system requirements, installation, and support 1 information for each product is located under the Shares diagnostics tool support tab for each product. 1 Integrated Diagnostic Software (IDS) / Ford Diagnosis & Repair System (FDRS) For use with VCM I, VCM II, VMM and VCMM hardware devices only. The complete factory Ford Motor Company vehicle diagnostic tool that provides complete dealership level vehicle diagnostic coverage for all 1996 to present Ford, Lincoln and Mercury vehicles. 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Unlike online product MK908P, MS908S Pro is a mature product that has been tested and approved by workshops across US! J-2534 ECU PROGRAMMINGAutel MaxiSys MS908S Pro is a professional automotive diagnostic scanner that utilizes powerful Cortex A7+A15 six-core processor that can perform OE level all systems diagnostics and various special functions. With J2534 ECU Programming Device included, it is capable of replacing the existing software & rmware and programming new ECUs(PCM, ECM) for speci c BMW and Benz. 25 SPECIAL FUNCTIONS FOR PROS Autel MS908S Pro is an advanced auto scan tools that can perform various special functions: Oil Reset, EPB reset, DPF Regen, ABS Bleed, SAS, Battery 1 Shares Registration, Injector Coding, Power Balance, Crankshaft Variation Learn and etc. NOTE: Special 1 Functions are NOT universally compatible. Pls send VIN to auteldirect@outlook.com to check compatibility before purchase. EXTENSIVE VEHICLE COVERAGE MS908S Pro diagnostic scanner computer covers more than 80 US, Asian and European vehicle makes. The scan tool can work on most OBDII-compliant vehicles to locate check engine issues, 80+ makes and models to scan all available systems. For special functions, coverage varies across vehicles, please send VIN number to auteldirect@outlook.com to check compatibility rst. HASSLE-FREE PURCHASE Autel MaxiSys MS908S Pro car scanner comes with 12 Months FREE software updates and services and is backed by Amazon 30 Day Return Policy. If there are any issues or concerns, please contact us directly via auteldirect@outlook.com for prompt tech support and best after-sales services! Purchase now to solve drivability issues, emission issues and save both time & money. $3,114.03 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 4 VXDIAG VCX Nano Compatible For Ford/Mazda 2 in 1 Diagnostic Tool With IDS Programming Tool [Vehicle Coverage] One device Compatible for Ford and Compatible for Mazda, Support vehicle till 2018 year. (Can't Support Ford F-150 ). Support 1 Automatic Vehicle Recognition. Shares [ECU Functions] Programming & Installation of new 1 ECUs (PCM, ABS, Instrument Cluster, Air Bag, Fuel Pumps, etc.). Live Data-stream with Recording & Playback Functions for Main ECUs. New Software Re- ash for Existing ECUs. [Functional] Connect via USB. Support Read & Clear Diagnostic Trouble Codes (DTCs); Set, Adjust or Remove Speed Governors; Steering Angle Resets, Guided Fault Finding&All Other Dealer Functions. Update Update by CD with Unlocked Firmware. Please Note: If you have any problem when you install the software, please feel free to contact us, our technology team will provide customers service to help you solve the problem. Multilingual: Support English/German/French/Italian/Spanish/Dutch/Slove Please download the latest vxmanager from vxdiag o cial website. Use new vxmanager to update rmware and driver and then update your device authorization. $99.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 5 Autel MaxiIM IM608 Key Programming Bi-Directional Scan Tool with IMMO & XP400 Key Programmer and J2534 VCI, GBOX2 & APB112 Add On XP400 Programmer XP400 is to read transponder data (especially Benz infrared smart key), clone and generate exclusive keys, read/write on-board EEPROM data, etc. IMMO application provides Smart Mode and Expert Mode to guide technicians performing IMMO related functions, including Key Learning, Remote Control Learning, 1 Shares Remote Control Add, etc. Please send VIN number toautelobd2@hotmail.com to check 1 compatibility before purchasing. KEY PROGRAMMING FunctionThe most advanced and smart key programming tool that combines the most powerful IMMO and programming functions with OE-level diagnostics and advanced service functions in one Android based 10.1-inch touchscreen tablet, it helps perform complete key programming quickly. IMMO & J2534 ReprogrammerThe Wireless Diagnostic Interface supports two communication methods with the tablet: BT and USB. The working range for BT communication is about 210 feet (70 m). You can perform key programming and vehicle diagnosis on various vehicles conveniently, by pairing the tablet separately to each of the MaxiFlash. Note: J2534 can't program ECU with the IM608 ECU CODING & ACTIVE TEST & 23 Services FunctionBi-directional control of the ECM is useful in determining whetherthe ECM responds to a command well. And Auto VIN Identi cation, ECU Coding are available for IM608. Most useful service including: Oil Reset Service/ EPB Service/ BMS Service/ SAS Service/ DPF Service etc. NO IP LIMITED & 1 Year Free Update + APB112 & Gbox2If you have any issue after you get the item, More langauage are available such as French, German, Italian, Polish, Dutch, Swedish, Korean, Japanese, Russian. Please contact by providing SN if needing authorized. O cially identi ed as genuine by $3,599.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 6 1 Shares 1 Autel MaxiIM IM608 Top Key Programming Tool with IMMO and Key Programmer XP400, J2534 Reprogrammer, Bi-Directional Diagnostic Scanner All Systems Diagnosis & MV108 (No IP Limited - 2020 Newest) KEY PROGRAMMING & IMMO Function Tool The most advanced and smart key programming tool that combines the most powerful IMMO and programming functions with OE-level diagnostics and advanced service functions in one Android based 10.1-inch touchscreen tablet, it helps perform complete key programming quickly. Please send VIN number toautelobd2@hotmail.com to check compatibility before purchasing. XP400 Programmer & Powerful OE level Powerful OE level diagnostics for more than 80 US, Asian and European makes and models. XP400 is to read transponder data (especially Benz infrared smart key), clone and generate exclusive keys, read/write on-board EEPROM data, etc. IMMO application provides Smart Mode and Expert Mode to guide technicians performing IMMO related functions, including Key Learning, Remote Control Learning, Remote Control Add, etc ADVANCED IMMO & J2534 VCIThe Wireless Diagnostic Interface supports two communication methods with the tablet: BT and USB. The working range for BT communication is about 210 feet (70 m). You can perform key programming and vehicle diagnosis on various vehicles conveniently, by pairing the tablet separately to each of the MaxiFlash. J2534 can't program ECU with IM608. ACTIVE TEST & ECU CODING & 23 Reset ServicesBi-directional control of the ECM is useful in determining whetherthe ECM responds to a command well. And Auto VIN Identi cation, ECU Coding are available for IM608. Most useful service 1 Shares including: Oil Reset Service/ EPB Service/ BMS Service/ SAS Service/ DPF Service etc. 1 NO IP LIMITED & 1 Year Free Update + 1 Year Warranty + PERMANENT After-Sales SERVICEIf you have any issue after you get the item, Please contactautelobd2@hotmail.comMore langauage are available such as French, German, Italian, Polish, Dutch, Swedish, Korean, Japanese, Russian. Please contact by providing SN if needing authorized. O cially identi ed as genuine by . $3,330.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 7 Autel MK908P Diagnostic Scanner, OE Level J2534 ECU Programming, Advanced ECU Coding, the Upgraded Version of MS908P(MS908S PRO, Maxisys Pro) ECU PROGRAMMING: The diagnostic tool comes with a J2534 ECU programming device that helps Benz and BMW users replace the existing software/ rmware in the ECU, program new ECUs and x software-controlled driving performance and emission issues. VEHICLE COVERAGE: The software of MK908P has a wide range of compatibility and can be used to diagnose vehicles from over 80 brands in the US, Europe and Asia. Moreover, you can get more newly added car models with the fast-release software update service. ADVANCED HARDWARE: MK908P, as the advanced version of MS908P, features the 10. 1" 1920*1200 screen upgraded from 9. 7" 1024*768, and the 1 Shares battery capacity is 15000mAh increased by 4000 mA. Also, it has a better anti-impact protection 1 design. BI-DIRECTIONAL CONTROL: The diagnostic tool supports bi-direction control to check the vehicle operating conditions. The bi-directional control of the ECM in Component Test enables the MK908P to transmit control commands to operate the vehicle systems. ADDITIONAL SERVICE: The MK908P is designed to serve users with a rich array of easy-to-use functions and features. The Maxi Fix provides you with an online troubleshooter database, and Remote Desk allows you to get help from others via TeamViewer software. $2,399.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 8 G-scan2 Bundle Kit Diagnostic Scanner Automotive Scan tool with Coding and J2534 ECU programming $1,790.00 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 9 Mini VCI Cable, OBD2 J2534 Cable Connector Scanner Adapter Fit for Toyota TIS Techstream V14 V15, Firmware V1.4.3, OBD II Adapter Connector Diagnostic Cable Scan Tool, Support Win XP/ WIN7 WIN10 16Pin MINI VCI OBD2 USB Interface Scan Cable for 1 Toyota - MINI VCI for TIS Techstream supports TIS Shares OEM diagnostic soft ware and all the diagnostic 1 communication protocols needed for Toyota since 1996, for diagnose, coding etc. PURCHASE NOTES - Mini VCI diagnostic cable compatible with (32bit/64bit) Win XP/ Win7/ Win 10, and the installation need uninstall the Firewall and defender need to be closed in case it damages the software. = = = = If the 64-bit driver automatically disappears when you install it, it means that the computer's rewall and all anti software have not been closed or exited, please check these two places again and install again. 16Pin OBD2 MINI VCI Diagnostic USB Cable Supported Protocols - K-Line ISO 9141, KWP 2000 ISO 14230-4, SAE J1850 PWM, SAE J1850 VPW, CAN 2.0B ISO 11898, CAN ISO 15765-4. Firmware version is V1.4.3, Techstream version V15.00.026. MINI VCI Cable Diagnostic Test Scanner Function - MINI VCI check engine light shut o , multi- language interface, freeze frame displays, internet updateable, user friendly and others function, heavy duty thick-shielded cable for best test results. What You Will Get - We o er mini VCI J2534 cable 24 month service, any questions about OBDII cable converter adaptor, please contact us, the Techstream software will be sent to you by Email, we will reply you within 12 hours. You will get a MINI VCI cable scan tool, with CD inside the package, include 1. Mini VCI Driver for TOYOTA _1.4.3. Techstream_Setup_V15.00.026. // TS_loader // The drive of 32bit.msi and 64bit.exe // The path // Install Video = please watch twice $28.99 Buy on Amazon Price incl. tax, excl. shipping Bestseller No. 10 1 Shares 1 Autel MaxiIM IM608 Key Programming Diagnostic Tool with XP400 Key Programmer and J2534 ECU Reprogrammer, Advanced Key Programming, OE-Level All Systems Diagnostics, and Oil Reset/EPB/SAS/DPF/BMS/TPMS Advanced IMMO & Key ProgrammingAutel IM608 is a perfect choice for auto technicians and locksmiths to encrypt keys, add keys, change keys, and generate keys. The Smart Mode and Expert Mode in IMMO app o er you guided and advanced Key Learning to choose. The Autel scanner can also read/write various key chips helping perform complete key programming quickly. Note: IM608 just can be used in the US. Don't take it to other countries or change the IP. ECU Coding & Active TestActive Test helps you accurately gure out whether a speci c subsystem or component in vehicles goes well. This function may appear as Actuators, Actuator Test, or Function Tests, and the tests options vary by vehicle manufacturer and model. After repairs or replacements of vehicle parts, Autel IM608 can reprogram adaptive data for certain components of the test vehicle through ECU Coding. Reliable Key & ECU Programming Tools Equipped with XP400 key programmer and MaxiFlash ECU reprogrammer, this Autel scanner performs IMMO Add Key, Keys Lost and Key Learning for 3rd generation Benz. Besides convenient PC communication and ECU reprogramming capabilities from the MaxiFlash tool, it can read transponder data (including Mercedes Benz infrared smart key), clone/generate exclusive keys, etc. by working with the XP400 key programmer. Language & Wide CompatibilityWhen you get this Autel scanner, it only supports English. You can get the required language by providing the serial number for customer service via support- 1 Shares amazon@autelonline.com. Compatible with more than 80 makes and models from the US, Asian and 1 European, the Autel IM608 can perform OE-Level all-system diagnostics for Chrysler, Dodge, Ford, GM, Jeep, etc. 12-Month Free Update & WarrantyAutel IM608 comes with a 1-year free update online to improve the apps' capabilities by adding critical patches, new models, etc. When the 1-year update expires, it will cost $1250 per year to continue updating. A 12-month warranty gives you a guarantee for any possible quality problems. For any question, feel free to ask the customer service. $3,299.00 Buy on Amazon Price incl. tax, excl. shipping Last update on 2020-10-28 / A liate links / Images from Amazon Product Advertising API Last update on 2020-10-28 / A liate links / Images from Amazon Product Advertising API EMAIL TWEET SHARE GOOGLE+ PINTEREST LINKEDIN STUMBLE REDDIT PREV ARTICLE NEXT ARTICLE Related Articles 1 Shares 2020 Ford F-250 1 Customer Satisfaction oemdtc June 10, 2020 No Comments Customer Satisfaction Program 20B15 Engine Replacement 2020 Ford F-250-F550 & 2021 E-Series 2019 Ford Transit Connect Customer Satisfaction oemdtc May 13, 2019 No Comments Customer Satisfaction Program 18B31 Transmission Replacement 2019 Ford Transit Connect 2017 Ford Police Interceptor Utility Customer Satisfaction oemdtc January 7, 2018 No Comments Customer Satisfaction Program 17B25 Exhaust Odor and Carbon Monoxide Complaints 20132017 Ford Police Interceptor Utility 15B13 Wheel Replacement 2013-2015 Ford Fusion Customer Satisfaction oemdtc May 9, 2016 3 Comments 15B13 Wheel Replacement 20132015 Ford Fusion 2013 Ford Edge Customer Satisfaction oemdtc 1 Shares September 28, 2016 1 9 Comments 13N02 Extended Warranty Coverage on Brake Booster 2010-2013 Ford Edge & Lincoln MKX 2018 Ford F-Super Duty Customer Satisfaction oemdtc January 18, 2019 No Comments Customer Satisfaction Program 18N03 Door Latch Freezing Concerns 20152018 Ford F-150 & 2017-2018 F-250-F550 About The Author oemdtc Tags: 2011 2012 2013 2014 2015 DPS6 Fiesta Focus Ford TCM Transmission Control Module 16 Comments Nellie How do you know if your vehicle falls under this extended warranty? My 2014 Ford Focus suddenly started stalling at lights, losing power while driving got check engine light and transmission fault both says it's tcm module sounds like my problem in detail 1 March 26, 2019 Shares 1 oemdtc Author Only Ford can tell you if it's gonna be covered. March 27, 2019 Lorie Hennrikus I have a 2012 Focus with about 50,000 miles. I have been complaining since purchasing it about the shutter, lack of pick up, slipping/banging gears and two times I have stalled while in an intersection. My cars transmission stopped working the other day and it was towed to dealership where they diagnosed it as the covered TCM. The dealer replaced the TCM but the transmission is still broken but they have no idea why. Now they want 7 hours of labor to be authorized to diagnose the issue? How long does it take to remove a transmission and why should I pay for it when there is obviously issues with these. I drive 8k miles a year max and am not rough on my cars by any means. The issue is this car is a piece of shit, Ford does not care about its product and now wants more $ from me on a car that is practically worthless because with a 2 star rating, no one wants them. I was told by the dealership that this engines' transmission should last the life the of the car and more because of its special design. They do not even know what a new transmission would cost because they never have had to replace one. How can you tell me that the part that controls the transmission was broken but that the other damage is not related to that? WTF you only warrantee one part but don't think that the other parts are e ected by this defective part. If this is not covered, will be suing Ford for any out of pocket expensive and will not be quite about it with every social media outlet available to me. I may even call a local I team investigation from the new for help. Typically, hitting them back in the pocket book is the only way to get 1 Shares noticed. They have one chance to make this right rst so DO THE RIGHT THING. 1 March 4, 2019 T Stroud Hello, Does this extended warranty 14M02 include just reprogramming the TCM when needed or is it only for replacing the TCM? Any help would be appreciated. Thank-you. Mr. Stroud January 31, 2019 TPR You will not be covered. Ford has made it clear to me that they will not stand behind their product and repair nor replace my 2014 death machine that has a mere 32k miles now that the 5 year warranty has run out. I was driving peacefully along the road last week, when I was almost killed (once again) because my top-of-theline Titanium lost complete power and stopped dead (no pun intended), nearly causing a ten-car pileup behind me. Ford had already replaced the transmission (after lying, telling me it would be new, yet it was a refurbished/junk part), and I had had the clutch and TCM serviced a dozen times. There is now a new recall re: the fuel system that is said to be causing this loss of power mid-driving, yet Ford refuses to honor this brand-new recall, claiming this did not cause the dead car. So, Ford has caused me to lose close to $30k by my trusting in them and "investing" in Ford's abominable excuse for an auto. Ford recently stated, in response to this latest life-threatening, incredibly dangerous and frightening, mid-tra c dead-stop "Your 5-year warranty 1 Shares is over and the fact that it no longer drives has nothing to do with the TCM nor the fuel system, so we're not 1 repairing it. It'll cost you $2,200 to replace the shift fork." 5-years or 60k miles, whichever comes rst? What a hoot. 30,000 miles, and I've told them since week one that it was faulty, yet they've consistently brushed it o with deliberate deception, chalking the ailing heap of metal up to my lack of properly allowing the car to "familiarize itself with my driving style". Really? How does the CEO of Ford, James Hackett, sleep at night, and how do any of the employees live with themselves by towing his line and force-feeding us his lies, causing our investments to plummet in value at an alarming rate, while risking our lives and the lives of countless innocents both our passengers and travelers in other cars in alike. Shame on all of you. There is no longer a place for the sleaze of Ford and the slime of James Hackett in this society. Step down. Shutter your doors while you learn how to not only build a quality vehicle but to rebuild a company based on integrity, honor and solid customer satisfaction. Until that time, buh-bye. See you in court. January 3, 2019 akram ghazounai Hello , My car is ford focus se 2014 has only 49500 miles and the vin number is 1FADP3K28EL281909. I bought this car 2 years ago from insurance company. The car was totaled due to Vehicle theft. The car never been in a car accident and all the engine and transmission are originally made by Ford Motor Company. The car now has a restored title from California DMV and I been driving the car for almost one year. The car has now two recalls. One is Ford Recall Number: 16S30 and the second is Field Service Action Number: 14M02 FSA for TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE. I contacted my closest ford dealer but they denied to cover the 1 Shares recall for transmission. Since the car never been in a car accident and the current mileage of the car is 49500 1 miles , I am asking ford service to x the two recall services for my car. The two recall are safety issues that caused by Ford Motor Company. I contacted Tuttle -Click Ford Lincoln at Auto center Drive Irvine ca 92618. The service manager, Dan Smith, denied the coverage of my car for 14M02 fsa due that my car has blended title.I explained to him that my car never been in car accident and was totaled due a theft but he said that he can not do nothing for my car. He said My car is not included under the extended warranty and I have to contact ford motor company. Please help My car is ford focus se 2014 has only 49500 miles and the vin number is 1FADP3K28EL281909 September 26, 2018 oemdtc Author The 16S30 recall the have to cover, the 14M02 dealers will not cover on a salvaged vehicle. September 26, 2018 akram ghazounai Author Why it say A ected title branded and salvaged vehicles are eligible for 14M02 this service action. September 27, 2018 oemdtc Author If it does, then show it to the dealer, and they should cover it. Most of the time Warranty related Field Actions are not covered for Salvaged Vehicles. 1 Shares September 27, 2018 1 akram ghazounai Author VIN: 1FADP3K28EL281909 FSA Title: TRANSMISSION CONTROL MODULE EXTENDED WARRANTY COVERAGE Field Service Action Number: 14M02 September 27, 2018 Andri hendrawan I have a 2014 ford esta, after replace battery tranmission malfunction, how to reset manual? August 18, 2017 oemdtc Author I would have the car checked out at a shop, changing the battery shouldn't do anything to your transmission. August 18, 2017 Max Shiau Ford has replaced my 2014 Fiesta tiatanuim dual clutch 3 times in the past 2.5 years of ownership. The clutch has always burned out to service limit immaturity and require replacements. The classic sign are shudder and loss of power during gear change and rev air during gear change. I would like to know if this procedure will still be covered once the 5 year powertrain warranty runs out and would it then fall under the 14M02 bulletin. 1 The guys at Ford customer support assured me it will, Shares and it is now still under TSB 160109b just because it is 1 2014 car and still has the powertrain warranty. Is what they are saying correct? Or will i be spending $1300 dollars every 20,000km after 2019 for a new set of clutches? August 9, 2017 Max Shiau Just read the pdf le above and i would like to refrain my question comment. Will my clutch replacement be covered under 14M02; 150k of 10 years after the 14M01 100k of 7 years runs out. August 10, 2017 Lynn Jarmuzek I have a 2013 Ford Focus. The TCM just went out ???? . Will it be covered under the power train warranty? July 31, 2017 oemdtc Author You will have to check with the Ford Dealer. July 31, 2017 Leave a Reply Comment Text* 1 Shares 1 Name* Email* Website CAPTCHA Refresh CAPTCHA Code* SUBMIT YOUR COMMENT This site uses Akismet to reduce spam. Learn how your comment data is processed. File a Vehicle Safety Complaint with NHTSA https://www-odi.nhtsa.dot.gov/VehicleComplaint/ 1 Shares 1 Ford Lincoln & Mercury VIN Decoder https://vpic.nhtsa.dot.gov/decoder/Decoder Join Our Newsletter Sign up today for free and be the rst to get noti ed on new updates. Enter your Email Subscribe Now OEMDTC is a participant in the Amazon Services LLC Associates Program, an a liate advertising program designed to provide a means for us to earn fees by linking to Amazon.com and a liated sites. Disclaimer Privacy Policy About Copyright © 2020 Ford 1 Shares 1 Theme by MyThemeShop.comMozilla/5.0 (Windows NT 6.1; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/85.0.4183.102 Safari/537.36 Skia/PDF m85