Product Information
Product Features
Dual Nozzle Design
The Luxe Bidet Neo 320 is equipped with dual nozzles for rear and frontal wash. The frontal or feminine wash is gentler than the rear spray. It can be useful for monthly cycles and is highly recommended by new or expecting mothers. The dual nozzles are used as different modes, but can be used by both sexes.
Nozzle Guard Gate
The bidet features a convenient, hygienic nozzle guard gate for added protection and easy maintenance. The hygienic nozzle guard gate ensures that the bidet is always ready for clean operation and can open for easy access to the nozzles.
Retractable Nozzle Always Stays Clean
When not in use, the nozzles retract for hygienic storage allowing for double protection behind the nozzle guard gate.
Convenient Nozzle Cleaning Feature
While the bidet is designed to keep the retractable nozzles clean, this model also features an innovative self-cleaning sanitary nozzle that streams fresh water directly over the nozzles for rinsing before or after use.
Activate and Adjust Water Pressure Easily
The unobtrusive control panel features a chrome-plated lever that allows the user to activate and adjust water pressure. With clearly defined settings, the bidet can easily be operated by children and the elderly. A second knob switches from the stronger rear wash, the gentler frontal feminine wash, and nozzle cleaning.
Why Luxe Bidet?
Protects & Restores Forests
Bidets axe zero trees. Help protect our forests!
Easy On Your Skin
Water cleans better and more gently than paper.
Saves the Septic System
With bidets, septic tanks would need to be emptied much less.
Good for the Bottom Line
The cost of a bidet will pay for itself in the money you save not buying toilet paper.
Conserves Water & Energy
Bidets are an environmentally friendly investment.
Simple & Quick DIY Installation
All of our bidets can be installed in less than 30 minutes! No electricity is required.
Women Sanitary Needs
Very beneficial and relieving solution during that time of month, pregnancy, UTI's.
Privacy, Comfort, and Dignity
Improves autonomy and increases bathroom independence for seniors and those with restricted mobility or other medical needs.
Once you bidet, you never go back!
Specifications
UPC: 895063002807 (blue), 850625005122 (white)
Retail Box Size: 17.6 x 7.1 x 4"
Retail Package Weight: 2.39 lbs
Connection Type: Cold and Hot water
Water Control: Chrome-plated lever
Mode Selection Control: none
Nozzles: Single-nozzle
Bidet Body Material: ABS resin, plastic bidet inlet
Parts Material: 7/8” x 1/2” metal t-adapter, 1/2” x 1/4” metal braided hose, 8mm PU hose, 3/8" x 8mm metal t-adapter, plastic hot water cap
Valve Construction: Metal-ceramic
Working Pressure: 50 ± 20 psi
Features: Nozzle guard gate
Certifications: ASME A11218.1-2012/CSA, ASME A112.4.2-2009
Manufactured In: China
Bidet Dimensions:
Top View: The bidet attachment is approximately 17 inches wide and 8 inches deep. It features two circular mounting points for adjustment plates.
Side View: The bidet attachment is approximately 2.5 inches high and 17 inches long. The nozzle extends forward from the main body.
Parts List
Neo 320 Bidet Attachment
Cold Water T-adapter (7/8" x 7/8" x 1/2")
Hot Water T-adapter (3/8" x 3/8" x 8mm)
Circular Adjustment Plates (2) with Rubber Gaskets (2)
15" Cold Water Bidet Hose (1/4" x 1/2")
10' Hot Water Bidet Hose (1/4" x 8mm)
Hot Water Cap
Wrench (1/4" x 1/2")
Teflon Tape
Product Installation
Before Installation
Locate your Bidet ID and write it down below.
Bidet ID: __________________________________________
The Bidet ID is required for registering your bidet for a 2-year extended warranty.
The Bidet ID can be located on the sticker attached to the arm of the bidet AND on the bottom of the bidet's control panel.
AND
Check that you have access to the fill valve under the toilet tank.
The provided cold water t-adapter should be installed at the fill valve under the toilet tank (as pictured below), NOT at the cold water supply valve coming from the wall.
If you do not have access to the fill valve under the toilet tank, contact Luxe Bidet Customer Support at 858-360-7780 and we may be able to provide alternative installation options.
Connection Type:
- Incorrect: Water supply connection to the valve coming from the wall.
- Correct: Water supply connection to the fill valve under the toilet tank.
Check that your toilet tank water supply line is flexible.
Check the toilet tank water supply line that connects the toilet tank fill valve to the water supply valve on the wall. If it is a rigid pipe, you will need to replace this pipe with a flexible water supply hose before installing the bidet.
The length of the hose you purchase may vary, but the top connection size should be 7/8" Ballcock (to connect to the provided t-adapter) and the bottom connection size should be 3/8” or 1/2” (to connect to your water supply valve).
Installation
Step 1 - Turn Off the Toilet Tank Water Supply
Turn off the toilet tank water supply at the wall to stop the flow of water (most valves will need to be turned clockwise). Flush the toilet and hold down the handle to completely empty the toilet tank.
Step 2 - Remove the Toilet Seat
To remove the toilet seat, lift the hinge tabs and use a flathead screwdriver to unscrew the toilet seat bolts while holding the nuts on the underside of the bolts in place. Remove the toilet seat and toilet seat bolts and nuts and set them aside.
Step 3 - Mount Your Luxe Bidet on the Toilet
Place the bidet attachment on the toilet. The adjustment plates will need to line up with the holes on the toilet bowl. You may need to rotate the adjustment plates accordingly to line up properly with the holes.
Step 4 - Reattach Your Toilet Seat
Reattach the toilet seat on top of the bidet attachment and secure it using the original toilet seat hardware. Make sure to tighten the bolts to ensure that the bidet attachment and toilet seat do not move.
Step 5 - Disconnect the Toilet Tank Water Supply Hose
Make sure you have turned off the toilet tank water supply and flushed the toilet to empty the toilet tank if you have not done so already. Place a towel or bucket underneath the toilet tank connection to catch any residual water, then disconnect the water supply hose from the toilet tank.
Step 6 - Check the Cold Water T-adapter
Make sure that there is a black rubber washer inserted at the top of the cold water t-adapter. If it is not already there, insert the black rubber washer so it is securely in place as shown in the picture.
Step 7 - Install the Cold Water T-adapter to the Toilet Tank
Connect the top of the cold water t-adapter to the toilet tank and the bottom of the t-adapter to the toilet tank water supply hose.
Step 8 - Connect the Cold Water Bidet Hose to the Cold Water T-adapter and Cold Water Bidet Inlet
Connect the 1/2" end of the cold water metal braided bidet hose to the cold water t-adapter. Connect the 1/4" end of the cold water bidet hose to the cold water bidet inlet.
Step 9 - Turn off the Sink Hot Water Supply
Turn off the sink hot water supply (located underneath or near the sink) to stop the flow of water (most valves will need to be turned clockwise).
Step 10 - Disconnect the Sink Hot Water Supply Hose
Make sure you have turned off the sink hot water supply if you have not done so already. Place a towel or bucket underneath the sink hot water supply connection to catch any residual water, then disconnect the sink hot water supply hose from the sink valve.
Step 11 - Check the Hot Water T-adapter
Make sure that there is a black rubber washer inserted at the bottom of the hot water t-adapter. If it is not already there, insert the black rubber washer so it is securely in place, as shown in the picture.
Step 12 - Install the Hot Water T-adapter to the Hot Water Sink Valve
Connect the bottom of the hot water t-adapter to the hot water sink valve and the top of the t-adapter to the sink hot water supply hose.
Step 13 - Connect the Hot Water Bidet Hose to the Hot Water T-adapter and Hot Water Bidet Inlet
Connect the 8mm end of the hot water bidet hose to the 8mm barb of the hot water t-adapter. Make sure that the hose is flush against the barb before securing with the metal nut. Connect the 1/4" end of the hose to the hot water bidet inlet.
Step 14 - Turn on the Toilet Tank Water Supply and Sink Hot Water Supply
Turn on the toilet tank water supply and sink hot water supply.
Congratulations! You are ready to use the Luxe Bidet for the first time. Gently lift the water pressure control lever to reach your desired spray pressure.
Assembled Unit Diagram Description
The diagram shows the plumbing connections for the Luxe Bidet. The sink's hot water supply connects via a T-adapter to the sink's original supply line and the hot water bidet hose. The toilet tank's cold water supply connects via a T-adapter (with shut-off valve) to the toilet's original supply line and the cold water bidet hose. Both bidet hoses connect to the bidet unit. A flexible water supply hose (not included) is shown connecting the wall valve to the toilet tank.
Product Operation
Troubleshooting
| Problem | Possible Causes | Possible Solutions |
|---|---|---|
| After installing the bidet, the toilet seat does not rest flat on the toilet bowl. | 1. The toilet seat has outer hinge tabs. 2. There is a curve underneath the toilet seat. |
1. If the extra space is 1/2" or less, install toilet seat bumpers (available on luxebidet.com). 2. Find a toilet seat that is flat at the bottom and does not come with outer hinge tabs. |
| The self-cleaning nozzle feature is not running any water. | The water flow may not be activated, so water cannot flow through the bidet to clean the nozzles. | First, turn the lower knob to ‘Nozzle Cleaning’ then lift or turn the water flow lever or knob, respectively, to allow water to flow over the nozzles. |
| The nozzle gets stuck or does not extend / retract properly. | 1. There may be hard water deposit(s) in or around the nozzle. 2. The nozzle is too close to the toilet tank. |
1. Gently pull the nozzle up and down a few times to loosen it, or you can also try cleaning it with paper towels soaked in vinegar to safely dissolve any hard water build up. 2. Move the bidet forward to make clearance for the nozzle to extend. |
| The water flow from the bidet is too strong. | 1. The water supply valve is opened too much. 2. The household water pressure or flow is very high. |
1. Turn the water supply valve counter-clockwise to decrease the water flow. 2. Install a Luxe Metal T-adapter with Shut-off Valve to reduce the water flow going into the bidet. |
| The toilet or hose(s) make a loud banging sound after flushing the toilet. | Some air bubbles may have become trapped in the pipes during installation. | Turn off the water supply, uninstall all parts of the bidet, reattach the water supply hose, flush the toilet to empty it, then, reinstall the bidet. |
| The toilet tank is filling up slower than normal after installing the bidet. | The water supply valve may not be fully opened. | Turn the water supply valve clockwise to allow more water to flow to the toilet. |
| Water sprays straight down into the toilet tank instead of upwards during use. | The nozzle cap(s) that screw onto the bottom of the nozzle(s) is missing. | A replacement nozzle cap can be purchased on the Accessories page on luxebidet.com. |
| When the bidet is turned on, no water comes out of the nozzle. | 1. There may be hard water deposit(s) in or around the nozzle. 2. The water flow knob / lever is not turned on. 3. The t-adapter is not connected properly. 4. The toilet seat or bowl is blocking the nozzle(s) from extending. |
1. Gently pull the nozzle up and down a few times to loosen it, or you can also try cleaning it with paper towels soaked in vinegar to safely dissolve any hard water build up. 2. Turn the nozzle mode knob to 'Wash' and turn / lift the water flow knob / lever to activate the bidet. 3. Check that the t-adapter is tightened all the way so water can flow through it. 4. Reposition the bidet on the toilet bowl to create clearance for the nozzle(s). |
| The nozzle(s) are spraying off-center or to the side. | 1. The nozzle(s) holes are not facing forward properly. 2. The bidet is not installed completely straight. |
1. Open the guard gate to allow access to the nozzle(s), then fully retract the nozzle(s) into the bidet and turn the nozzle(s) counter-clockwise until the holes face forward. 2. Adjust the positioning of the bidet on the toilet by a few degrees. |
| The toilet seat bolts do not properly affix to the toilet after installing the bidet. | Some toilet seat bolts are shorter than required to accomodate the bidet. | Install longer toilet seat bolts that will accomodate the extra space of the bidet. |
| The t-adapter is leaking. | 1. The black rubber washer is not properly installed. 2. The t-adapter threads were cross-threaded or stripped during installation. 3. There is a mismatch in the threading. |
1. Make sure that the black washer is seated properly in the t-adapter. 2. Contact us via luxebidet.com to request a replacement t-adapter. |
| There is leaking from the bidet body or hose connections. | 1. The black rubber washer(s) are not properly installed on the hose. 2. The bidet inlet threads were cross-threaded or stripped during installation. 3. The bidet or hose may be defective (very rare). |
1. Make sure that the black washer(s) are properly installed on both ends of the hose. 2. Contact us via luxebidet.com to request a replacement. |
| The water supply hose cannot be unscrewed from the toilet tank and/or the water supply valve. | The water supply hose is permanently attached to the plumbing. | Please contact us via luxebidet.com to request alternative installation parts. |
| There is no room to fit the t-adapter between the water supply hose and toilet tank. | The water supply hose is rigid or a solid pipe. | Replace the rigid water supply hose with a flexible hose (available on luxebidet.com). |
| The nozzle sprays too far forward. | The bidet is positioned too closely to the front of the toilet. | Reposition the bidet by pushing it back, towards the toilet tank. |
Frequently Asked Questions (FAQ)
Do the nozzle(s) always stay out when not in use?
The nozzle is retractable and only comes out when the water is turned on.
What kind of material is the bidet body made from?
Luxe Bidets are made from very strong (yet light and flexible) plastic. The smooth, high quality plastic is easy to clean and looks great on any toilet.
How do I clean or maintain the bidet?
You may wipe the bidet with a disinfectant wipe, or a soft rag or toilet paper soaked with a mild household cleaning solution.
What are the metal valves in the picture on the front of the bidet box?
These metal valves are pre-installed inside the control panel of your bidet. They are not separate parts that you need to install.
How often should I use the nozzle cleaning feature?
You may use the nozzle cleaning feature as often as you'd like. This could be after every use of the bidet or just periodically during routine bathroom cleaning.
Does the bidet come with a warranty?
Yes, all Luxe Bidets come with an 18 month warranty which starts from the day of purchase. You can extend this warranty to 24 months (2 years) by registering your bidet on luxebidet.com. Please contact us via luxebidet.com if you would like to make a warranty claim.
How do I install the bidet if my toilet seat comes with twist-hinges?
First, unlock the hinge caps by turning them to the left and lift the toilet seat off the bowl. Remove the screws / bolts that the hinges attach to on the toilet bowl, by unscrewing the nuts on the underside of the bowl. Place the bidet on top of the toilet bowl, position the adjustment plates to fit the screw holes, place the screws / bolts on top of the bidet and reattach the nuts under the bowl to secure the screws. Once the bolts are secured to the bidet and toilet bowl, simply snap the seat on top of the bolts by rotating the hinge caps to the right.
Do you carry any toilet seat attachment bidets with left-sided controls?
We currently do not carry any models that have left-sided or left-handed controls.
How can I install the bidet if my toilet has a rigid or inflexible pipe, or if I have no access to my toilet tank connection?
You will need to replace the inflexible pipe with a flexible hose. If you are unable to remove the hard water pipe or have no access to your toilet tank connection, we have an alternative installation method that may work better for you. Please contact us on luxebidet.com for more information.
Some bidets come with two nozzles. What is the difference between the two nozzles?
Our dual nozzle bidets (Neo 180, 185, 320) feature a regular wash nozzle and a feminine wash nozzle. The wash nozzle is the standard nozzle that comes with all Luxe Bidets in the Neo Series, and cleanses the back. The feminine nozzle has a slightly lower angle and softer spray and cleanses the front. The nozzles can be operated separately or at the same time. To activate the nozzles at the same time, you can point the nozzle mode knob between 'Women' and 'Wash'.
Can I use a metal hose instead of the white polyurethane hose to connect the hot water side of the bidet?
Yes, we have hot water metal braided hoses available for purchase online on our Luxe Bidet Accessories page that can be used to connect the Neo 250 and Neo 320 to the hot water. This hose is 1/4" where it connects to the bidet and 3/8" where it connects to the t-adapter. Please note that you will also need a 3/8" x 3/8" x 3/8" t-adapter in order to use this metal braided hose.
Can I use the Neo 320 with just cold water?
Yes, the Neo 320 can be used with just cold water. A small white cap with a rubber gasket is provided in the package to cover the hot water bidet inlet should you choose not to install the hot water.
Do you have the Neo 320 available with a dial instead of a lever to control the water pressure and temperature?
We currently do not have the Neo 320 available without the lever.
For additional troubleshooting tips or FAQ, please visit our FAQ page on luxebidet.com.
Warranty
Warranty Info
18 Month Limited Warranty
Luxe Bidet® by 2Go Products, LLC was carefully tested before shipment from the Manufacturer, who warrants this product to be free from defects, materials and workmanship for a period of one (18) month from the Date of Purchase, from the distributor.
THIS WARRANTY EXCLUDES THE FOLLOWING:
- Replacement of discolored or damaged parts as a result of use of strong cleaning or disinfecting chemicals.
- Damage to or malfunction of the unit resulting from improper installation, negligence, misuse, abuse or tampering by unauthorized repair personnel.
- Under no circumstance will 2Go Products, LLC be held liable for any loss or damage direct, consequential or incidental arising out of the use of or inability to use this product (some states do not allow this exclusion).
- Owner of the bidet should immediately stop using and uninstall the bidet if there is even a small leaking or dripping detected anywhere due to the bidet. Leakage can result because of incompatibility of the toilet fittings, improper installation, and due to old or damaged parts.
- Exposure to extreme temperatures, strong chemicals such as bleach, hydrochloric acid etc. or high water pressure can cause damage to various parts of the bidet and can result in leaking or flooding. Therefore, the owner hereby releases the manufacturer and sellers of Luxe Bidet from any and all claims for bodily and property damage resulting from such conditions.
- The owner hereby releases the 2Go Products, LLC from any and all claims against damages to the property or the bidet resulting from the misuse, improper installation, inadequate maintenance or exposure to extreme temperature, water pressure or strong chemicals.
Attention: Register your bidet at www.LuxeBidet.com for more efficient support concerning warranty claims, returns, and technical assistance.
Contact
Contact Us
If you have any questions or comments, please contact our customer care at any time and we will be able to assist you further. Thank you for choosing Luxe Bidet®
Website: www.LuxeBidet.com
Email: customercare@luxebidet.com
Phone: 858-360-7780
Fax: 858-876-1559
Luxe Bidet HQ
7770 Regents Rd. 113-632
San Diego, CA 92122
United States