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User Manual for BenQ models including: LCD Monitor, CS650I, CS750I, CS860I
... information: Available on the user manual download page. This document is provided based on Regulation (EU) 2019/2021 to repair or.
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CS6501/CS7501/CS8601 LCD Monitor User Manual Disclaimer BenQ Corporation makes no representations or warranties, either expressed or implied, with respect to the contents of this document. BenQ Corporation reserves the right to revise this publication and to make changes from time to time in the contents thereof without obligation to notify any person of such revision or changes. Copyright Copyright 2020 BenQ Corporation. All rights reserved. No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system or translated into any language or computer language, in any form or by any means, electronic, mechanical, magnetic, optical, chemical, manual or otherwise, without the prior written permission of BenQ Corporation. Product support 3 Product support This document aims to provide the most updated and accurate information to customers, and thus all contents may be modified from time to time without prior notice. Please visit the website for the latest version of this document and other product information. Available files vary by model. 1. Make sure your computer is connected to the Internet. 2. Visit the local website from www.BenQ.com. The website layout and content may vary by region/country. - User manual and related document: www.BenQ.com > BenQ DISPLAY > SUPPORT > Downloads > model name > User Manual - (EU only) Dismantled information: Available on the user manual download page. This document is provided based on Regulation (EU) 2019/2021 to repair or recycle your product. Always contact the local customer service for servicing within the warranty period. If you wish to repair an out-of-warranty product, you are recommended to go to a qualified service personnel and obtain repair parts from BenQ to ensure compatibility. Do not disassemble the product unless you are aware of the consequences. If you cannot find the dismantled information on your product, contact the local customer service for assistance. EPREL Registration Number: CS6501: 365417 4 Table of Contents Table of Contents Product support................................................................... 3 Safety warnings and precautions ...................................... 6 Important safety instructions............................................ 7 Notes on this display ..................................................................... 7 Notes on the LCD panel of this display .................................... 7 Safety notice for remote control ................................................ 8 Battery safety notice ...................................................................... 8 BenQ ecoFACTS ............................................................................ 9 Package contents ............................................................... 10 Setting up the display........................................................ 11 Mounting the display .................................................................... 11 Parts of the display and their functions ........................ 13 Front panel ..................................................................................... 13 Rear panel....................................................................................... 14 Input/output terminals ................................................................. 15 Remote control ............................................................................. 17 Using the remote control ........................................................... 18 Connection ......................................................................... 20 Connecting the VGA input......................................................... 20 Connecting the USB..................................................................... 20 Connecting the digital inputs...................................................... 21 Connecting the video output ..................................................... 21 Connecting to serial port ........................................................... 22 Connecting power........................................................................ 22 Basic operations................................................................. 23 Turning the display on or off...................................................... 23 Initial setup ..................................................................................... 24 OSD Setting ................................................................................... 24 Switching input signals.................................................................. 29 Downloading software................................................................. 29 Setting up the Internet connection........................................... 29 Updating software......................................................................... 31 Adjusting audio volume level...................................................... 32 Table of Contents 5 Menu operations................................................................ 33 Settings menu ................................................................................ 33 System settings.............................................................................. 41 Android system interface................................................. 46 Main interface ................................................................................ 46 APPS...................................................................................... 47 AMS file manager overview........................................................ 47 Meeting Room 365....................................................................... 49 Multimedia files.............................................................................. 52 BenQ Suggests ........................................................................ 57 InstaShare 2 ............................................................................... 57 InstaQPrint.................................................................................. 61 WPS Office.................................................................................. 62 Email .............................................................................................. 64 Floating Annotation Toolbar.............................................. 65 Side Tool Bar ............................................................................. 66 Collaboration............................................................................. 67 Duo Boards ................................................................................ 74 Blizz................................................................................................ 78 Saffi ................................................................................................ 79 Product information.......................................................... 81 Specifications ................................................................................. 81 Dimensions (CS6501).................................................................. 83 Dimensions (CS7501).................................................................. 84 Dimensions (CS8601).................................................................. 85 Supported input signal resolution............................................. 86 Troubleshooting ................................................................. 88 1/14/21 6 Safety warnings and precautions Safety warnings and precautions The lightning flash with arrowhead symbol, within an equilateral triangle, is intended to alert the user to the presence of uninsulated "dangerous voltage" within the product's enclosure that may be of sufficient magnitude to constitute a risk of electric shock to persons. The exclamation point within an equilateral triangle is intended to alert the user to the presence of important operating and maintenance (servicing) instructions in the literature accompanying the appliance. THIS EQUIPMENT MUST BE GROUNDED To ensure safe operation, the three-pin plug must be inserted only into a standard three-pin power outlet which is effectively grounded through normal household wiring. Extension cords used with the equipment must have three cores and be correctly wired to provide connection to the ground. Wrongly wired extension cords are a major cause of fatalities. The fact that the equipment operates satisfactorily does not imply that the power outlet is grounded or that the installation is completely safe. For your safety, if you are in any doubt about the effective grounding of the power outlet, please consult a qualified electrician. · The mains plug of the power supply cord shall remain readily operable. The AC receptacle (mains socket outlet) shall be installed near the equipment and shall be easily accessible. To completely disconnect this equipment from the AC mains, disconnect the power cord plug from the AC receptacle. · Do not place this display on an uneven, sloping or unstable surface (such as a trolley) where it may fall and cause damage to itself or others. · Do not place this display near water, like a spa or pool, or in a position which will allow the splashing or spraying of water onto the display, like in front of an open window where rain water may enter. · Do not install this display in a confined space without proper ventilation and air circulation, such as in a closed cabinet. Allow proper space around the display for dissipating heat inside. Do not block any openings and vents on the display. Overheating may result in hazards and electric shock. · Installation of this display should only be performed by a qualified technician. Failure to install this display properly may cause injuries and damages to the personnels and the display itself. Check the installation regularly and maintain the display periodically to ensure the best working condition. · Use only the accessories approved or recommended by the manufacturer to mount this display. Using wrong or unsuitable accessories may cause the display to fall and result in serious personal injuries. Make sure that the surface and fixing points are strong enough to sustain the weight of the display. · To reduce the risk of electric shock, do not remove covers. No user serviceable parts inside. Refer servicing to qualified service personnel. · To prevent personal injuries, mounting the display or installing desktop stands is required before use. Important safety instructions 7 Important safety instructions 1. Read these instructions. 2. Keep these instructions. 3. Heed all warnings. 4. Follow all instructions. 5. Do not use this apparatus near water. 6. Clean only with dry cloth. 7. Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8. Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat. 9. Do not defeat the safety purpose of the polarized or grounding-type plug. A polarized plug has two blades with one wider than the other. A grounding-type plug has two blades and a third grounding prong. The wide blade or the third prong are provided for your safety. If the provided plug does not fit into your outlet, consult an electrician for replacement of the obsolete outlet. 10. Protect the power cord from being walked on or pinched particularly at plugs, convenience receptacles, and the point where they exit from the apparatus. 11. Only use attachments/accessories specified by the manufacturer. 12. Use only with the cart, stand, tripod, bracket, or table specified by the manufacturer, or sold with the apparatus. When a cart is used, use caution when moving the cart/apparatus combination to avoid injury from tip-over. 13. Unplug this apparatus during lightning storms or when unused for long periods of time. 14. Refer all servicing to qualified service personnel. Servicing is required when the apparatus has been damaged in any way, such as power-supply cord or plug is damaged, liquid has been spilled or objects have fallen into the apparatus, the apparatus has been exposed to rain or moisture, does not operate normally, or has been dropped. Notes on this display · To prevent the risk of physical injuries, do not attempt to lift the display alone. · Make sure you have four or more people available to help lift or a flat cart to transport the display to its final location. · Keep the display horizontal as much as possible. · Clear a floor space before unpacking. · This display is not for individual use. Notes on the LCD panel of this display · The Liquid Crystal Display (LCD) panel of this display has a very thin protective layer of glass which is liable to marking or scratching, and cracking if struck or pressured. The liquid crystal substrate is also liable to damage under excessive force or extreme temperatures. Please handle with care. · The response time and brightness of the LCD panel may vary with the ambient temperature. 8 Important safety instructions · Avoid placing the display in direct sun or where direct sun or spot lighting will shine onto the LCD panel, as the heat may damage the panel and the external casing of the display, and the bright light will make viewing the display more difficult than necessary. · The LCD panel consists of individual pixels to display images and is manufactured according to the design specifications. While 99.9% of these pixels work normally, 0.01% of the pixels may remain constantly lit (in red, blue or green) or unlit. This is a technical limitation of the LCD technology and is not a defect. · LCD screens, like plasma (PDP) and conventional CRT (Cathode Ray Tube) screens, are also susceptible to 'screen burn-in' or 'image retention' which can be found on the screen as visible fixed lines and shades. To avoid such damage to the screen, avoid displaying still images (like On-Screen Display menus, TV station logos, fixed/inactive text or icons) for more than 30 minutes. Change the aspect ratio from time to time. Fill the entire screen with the image and eliminate the black bars whenever possible. Avoid displaying images in 16:9 aspect ratio over a long period of time, otherwise there may be visible burn marks on the screen as two vertical lines. Note: Under certain circumstances, condensation may occur on the inner side of the cover glass, it's a natural phenomenon and will not affect the operation of the display. This condensation will usually disappear after around 2 hours of normal operation. · CS series does not offer image retention function, for more information, please refer to installation guide. If a still image is required for a display, it is recommended to enable Pixel shift. · CS series does not support portrait use; portrait use may cause display damage. BenQ warranty will not cover faulty usage. Safety notice for remote control · Do not put the remote control in the direct heat, humidity, and avoid fire. · Do not drop the remote control. · Do not expose the remote control to water or moisture. Failure to do so could result in malfunction. · Confirm there is no object between the remote control and the remote sensor of the product. · When the remote control will not be used for an extended period, remove the batteries. Battery safety notice The use of the wrong type of batteries may cause chemical leaks or explosion. Please note the following: · Always ensure that the batteries are inserted with the positive and negative terminals in the correct direction as shown in the battery compartment. · Different types of batteries have different characteristics. Do not mix different types. · Do not mix old and new batteries. Mixing old and new batteries will shorten battery life or cause chemical leaks from the old batteries. · When batteries fail to function, replace them immediately. · Chemicals which leak from batteries may cause skin irritation. If any chemical matter seeps out of the batteries, wipe it up immediately using a dry cloth, and replace the batteries as soon as possible. Important safety instructions 9 · Due to varying storage conditions, the battery life for the batteries included with your product may be shortened. Replace them within 3 months or as soon as you can after initial use. · There may be local restrictions on the disposal or recycling of batteries. Consult your local regulations or waste disposal provider. BenQ ecoFACTS BenQ has been dedicated to the design and development of greener product as part of its aspiration to realize the ideal of the "Bringing Enjoyment 'N Quality to Life" corporate vision with the ultimate goal to achieve a low-carbon society. Besides meeting international regulatory requirement and standards pertaining to environmental management, BenQ has spared no efforts in pushing our initiatives further to incorporate life cycle design in the aspects of material selection, manufacturing, packaging, transportation, using and disposal of the products. BenQ ecoFACTS label lists key ecofriendly design highlights of each product, hoping to ensure that consumers make informed green choices at purchase. Check out BenQ's CSR Website at http:// csr.BenQ.com/ for more details on BenQ's environmental commitments and achievements. 10 Package contents Package contents Open the sales package and check the contents. If any item is missing or damaged, please contact your dealer immediately. LCD display Power cord (By Region) VGA cable x 1 2.4GHz remote control HDMI cable x 1 AAA battery x 2 Quick start guide RS232 cable x 1 USB cable x 1 Mouse x 1 · The type of power cord supplied may differ from that illustrated depending on your region of purchase. · Before discarding the package, check that you haven't left any accessories inside the box. · Dispose of packaging materials wisely. You can recycle the cardboard carton. Consider storing the package (if possible) for future transport of the display. · Do not leave plastic bags within reach of young children or babies. Setting up the display 11 Setting up the display Mounting the display You can install the display on a vertical surface with a suitable wall mounting bracket. Please pay attention to the following notes during installation: · This display should be installed by at least two adult persons. Attempting to install this display by only one person may result in danger and injuries. · Refer the installation to qualified technicians. Improper installation may cause the display to fall or malfunction. Installing the display on a wall 1. Place a clean, dry and lint-free cloth on a flat, horizontal and object-free surface. Make sure that the size of the cloth is larger than the display. 2. Gently lay the display on the cloth with the LCD screen facing down. 3. Remove the desktop stands from the display if installed. 4. Identify the wall mounting screw holes on the back of the display as shown in the illustration. CS6501 *Screw type: M6*10L CS7501 *Screw type: M8*15L CS8601 :$//028176&5(:7+5($' '(37+0 / *Screw type: M8*20L :$//028176&5(:7+5($' '(37+0 / 12 Setting up the display 5. Install the wall mounting bracket on the display and attach the display to the wall according to the mounting bracket's instructions. The length of the screw should exceed the thickness of the wall mounting bracket by at least 25 mm. Make sure that all screws are tightened and secured properly. (Recommended torque: 470 - 635N·cm). The mounting means should be strong enough to bear the weight of the display. LCD display 25 mm (0.39") Thickness of the wall mounting bracket · To maintain proper ventilation, keep at least 10 mm of 10mm clear space from the back cover of the display to the (0.39") wall. · Please consult a professional technician for wall mount installations. The manufacturer accepts no liability for installations not performed by a professional technician. Parts of the display and their functions 13 Parts of the display and their functions Front panel No. Name Remote Control 1 Signal Receiver Description Receives remote control IR signals. Do not obstruct the receiver. CS6501/CS7501's remote control signal receiver is on the right as shown above, while CS8601's is on the left. 14 Parts of the display and their functions Rear panel No. Name 1 (VOL) / 2 (CH) / 3 INPUT 4 Menu 5 Description Scroll through settings and options in the OSD menu. Scroll through settings and options in the OSD menu up and down. · Select/confirm options in On-Screen Display (OSD) menu. · Select input sources. Open/close/back in the OSD menu. Turn the display on or off. Input/output terminals Parts of the display and their functions 15 21 15 16 17 20 18 19 7 8 No. Name 1 Power-in 2 Power Switch 3 USB 2.0 4 LAN 5 AUDIO OUT 6 RS232 7 SPDIF 8 AUDIO IN/MIC IN 9 VGA Description Connects with the supplied power cord. Used to isolate the power supply from the system. · When the switch is set to ON (I), the system will automatically enter standby mode. · When the switch is set to OFF (O), this will completely cut off the power supply. Connects the dongle to pair with the remote control. 10/100/1000 Mbps, connecting RJ45 terminals. Connects to an external audio device (such as a speaker, stereo system, or headphone) to output the audio that is supplied by the video source. Serial interface, used for mutual transfer of data between devices. Connects the SPDIF cable from external devices to the display for audio in. · AUDIO IN: Receives audio signals from an external device. · MIC IN: Connects to a microphone (integrated amplifier with power). Receives analog RGB signals from an external device (such as a computer). 16 Parts of the display and their functions 10 USB 2.0 (Type A) 11 HDMI OUT 12 USB 3.0 13 USB 3.0/1.5A 14 USB 3.0 15 USB 2.0 (Type B) 16 HDMI IN 1 17 HDMI IN 2 18 HDMI IN 3 19 USB 2.0 (Type B) 20 USB 2.0 21 OPS Accesses multimedia files on USB drives directly. Refer to Connecting the USB on page 20 for more information. Connects to display devices with an HDMI input (HDMI 1, HDMI 2, HDMI 3, or OPS input). Accesses multimedia files on USB drives directly. Accesses multimedia files on USB drives directly. Accesses multimedia files on USB drives directly. Accesses multimedia files on USB drives directly. Refer to Connecting the USB on page 20 for more information. Receives HDMI signals from an external device. Receives HDMI signals from an external device. Receives HDMI signals from an external device. Accesses multimedia files on USB drives directly. Refer to Connecting the USB on page 20 for more information. Unscrews the cover and accesses a specific Wi-Fi dongle. Open pluggable specification (Intel OPS standard) · USB2.0= 5V 500mA / USB3.0= 5V 900mA · OPS= 18V 5A · : Direct Current / DC · : Alternating Current /AC · The maximum length for the cables to be used with the USB slots are 5m (USB 2.0) and 3m (USB 3.0). Parts of the display and their functions 17 Remote control 16 1 3 5 6 7 10 13 17 6 Direction key. Press for left selection. 7 Press to proceed. 2 8 4 Direction key. Press for right selection. 9 8 Direction key. Press for downward selection. 9 11 10 12 Android system main screen button. 14 11 15 Return key. 12 Voice command key. Press to activate Saffi (BenQ Voice Assistant), hold the button for two seconds, then say the command you can use. Release the button until you finish the command. 1 Turn the display on or off. Speak directly to the microphone built into the top portion of the remote control. Position the microphone closer to your mouth or speak in a loud and clear voice. 2 Pointer key. Press to activate the spotlight or pointer function and following the instruction on the screen. 13 Volume up/down. 14 3 Press to open SwitchQ, a task switcher to switch between recent apps and input sources. Press to open the floating tool. 15 One key for blank screen. 4 Press to open or close the OSD menu. 16 Microphone. 5 Direction key. Press for upward selection. 17 The enclosed dongle to pair with the remote control. Read Remote control important notice on page 18 for more information. 18 Parts of the display and their functions Remote control important notice 1. This remote control applies only to a specific models and/or operating systems. Contact your reseller if any question. 2. The function keys can work only when the enclosed dongle is inserted to the BenQ signage. 3. The remote control and the enclosed dongle have been paired in default. Dongle Using the remote control Installing remote control batteries 1. Open the remote control battery compartment cover. 2. Insert the supplied batteries ensuring that the positive and negative marked battery terminals match the (+) and (-) marks in the battery compartment. The supplied batteries are provided for your convenience so that you can operate the display straight away. You should replace them as soon as possible. 3. Refit the battery compartment cover. Parts of the display and their functions 19 Using the BenQ control signage by remote control 1. Insert the enclosed dongle into BenQ signage's USB port. 2. You can activate functions on the screen once the remote control is connected to its enclosed dongle as a receiver. 3. For detailed function of each button, please refer to Remote control on page 17. Pairing the remote control and the enclosed dongle If you are experiencing issues using the function key on the remote control, please follow the steps and pair again the remote control to resolve the issue: 1. Insert the enclosed dongle to signage's USB port and place the remote control near it. 2. Press the and at the same time, and the indicator light starts flashing. 3. The pairing is completed once the indicator stops flashing. Remote control usage tips · To power on/off the display, aim the top front of the remote control directly at the display's remote control sensor window when you press the buttons. · Avoid getting the remote control wet or store it in humid environments (like bathrooms). · If the display's remote control sensor window is exposed to direct sunlight or strong light, the remote control may not operate properly. In this situation, change the light source, readjust the angle of the display, or operate the remote control from a location closer to display's remote control sensor window. Dongle 20 Connection Connection Connecting the VGA input 1. Connect the VGA jack on the display to the VGA output jack on a computer using a D-Sub (15-pin) cable. 2. Connect the computer's audio output jack to the AUDIO IN/MIC IN jack on the display with a suitable audio cable. Connecting the USB USB peripheral sharing: All devices plugged into USB 2.0 (Type A) can be shared to external computers via USB 2.0 (Type B). For example, you can share a webcam between computers. USB 2.0 (Type A) USB 2.0 (Type B) Audio cable USB cable HDMI D-Sub cable (15-pin) cable Computer · If any ghost image occurs, please try to un-plug and then re-plug all USB cables. If the failure image still exists, use another USB type B to A cable. · USB 2.0 (Type B) port, next to HDMI IN 3, must be connected only with HDMI IN 3. Connection 21 Connecting the digital inputs 1. Connect the HDMI output jack of a computer or A/V device (such as a VCR or DVD player) to the HDMI input jack on the display using an HDMI cable. 2. To view images from this input, press respective input source. on the remote control to switch to the HDMI cable DVD player Computer · The applicable cable is not supplied and should be purchased separately. · The display provides a selection for the dual-monitor mode. · USB 2.0 (Type B) port, next to HDMI IN 1 or HDMI IN 2, must be connected only with HDMI IN 1 or HDMI IN 2. Connecting the video output For computer: 1. Use HDMI cable to connect from HDMI OUT to the respective jacks of the devices. 2. Plug in power cord, and switch power on. 3. Press on the remote control to turn on the display. HDMI OUT Projector 22 Connection Connecting to serial port Directly connect the computer to RS232 ports on the input/output terminals. RS-232C cable Computer · The applicable cable is not supplied and should be purchased separately. · This connection is applicable to straight-through RS-232C cable only. · After using serial port line to connect central control equipment and machine, certain function of the machine can be controlled via central control equipment, such as: machine on/off, and adjustment of sound volume, etc. Connecting power Plug one end of the power cord into the Power jack on the display and the other end into an appropriate power outlet (if the outlet is switched, turn on the switch). · The supplied power cord is suitable for use with 100-240V AC power only. · The power cord and outlet illustrated may differ from the ones used in your region. · Only use an appropriate power cord for your region. Never use a power cord which appears damaged or frayed, or change the plug type on the power cord. · Be aware of the power loading when you use extension cords or multiple outlet power boards. · There are no user serviceable parts in this display. Never unscrew or remove any covers. There are dangerous voltages inside the display. Turn off the power and unplug the power cord if you intend to move the display. · The illustration is for your reference only. Basic operations 23 Basic operations Turning the display on or off 1. Be sure to follow the instruction of Connecting power on page 22. 2. Before turning on the display, make sure the Power switch is set to ON. The system will enter standby mode. Power Switch · To turn on the display, press the Power button on the control panel or on the remote control. · To turn off the display, press the Power button on the control panel or on the remote control. The system will automatically enter standby mode. · To turn on the display, press the ON/OFF button on the control panel or on the remote control. · To turn off the display, press the ON/OFF button on the control panel or on the remote control. The system will automatically enter standby mode. IR Receiver Power Button The display's standby mode still consumes power. To completely cut off power supply, set the Power switch to OFF (O) and then disconnect the power cord from the power outlet. 24 Basic operations Initial setup After you have connected the display to the power, you are ready to power on the display. The first time you power on the display, you will be guided through a series of setup screens. Follow the on-screen instructions or the steps below to start up your display and complete the initial setup. 1. Turn on the display. Wait for the display to boot up with the BenQ screen. This may take a moment. 2. Click Next on the screen to begin. Follow the on-screen instructions to set up the language, date and time, and network. Or your can skip some of these steps and complete the setup later. OSD Setting · Use your mouse or cursor to control the mouse pointer. · Under Connection, you can select a desired input source and adjust backlight. Refer to Input settings on page 33 for more information. Basic operations 25 Account Information Three types of accounts are provided: Guest, Admin, and Multiple users. Guest It's for public use under Guest account. You are able to change the headshot, wallpaper, volume and brightness. Admin · Log in as Admin. Under Personal settings, you can change the headshot, wallpaper, and password. You can also enable AMS service, set Available offline accounts, and check Device information. · You can also log in as Admin with your mobile phone by scanning the QR code. 26 Basic operations · Fill in the name and password, then press Login on your mobile phone. Multiple users To access your personal account, you have to ask the administrator to activate AMS service first and create your account through IAM service. Refer to User Management on page 26 for more information. User Management To add a new user, please contact your IT manager to create your account through BENQ IAM web service. Creating a new account Basic operations 27 1. As an administrator to create a new account for regular users, go to BenQ Service website: https://ams.benq.com. Suggested browsers are Chrome, Firefox. 2. Log in and choose IAM. 3. Click Create New Account to continue. 28 Basic operations 4. Fill in the following fields. Be sure to enter the correct email address and activate the X-Sign and Broadcast service. Click Submit to create a new account. You can easily switch to different services, X-Sign, DMS, AMS, Broadcast, by clicking the icon on the upper right corner. 5. The account has been created and a verifying email is sent to the new account owner. Switching input signals To select an input signal, do either one of the following: · Press on the remote control. · Press the Menu button on the front panel. Basic operations 29 Downloading software BenQ may periodically release software updates that may add functions or applications associated with your display. To check if there is a software update available for your device or to obtain the software license key, please visit https://businessdisplay.benq.com/en/findproduct/signage/software/partner-software/download.html. Then enter the serial number (can be found on the sticker attached on the back of the display) and click OK to access the Software download page. Setting up the Internet connection Your display must be connected to a network to conduct OTA updates or surf the Internet. To find the MAC address in Android OS, please go to Setting > System > About > Status. 30 Basic operations Network setting On the home screen, go to Setting > System > About > Status. If there is no IP address shown, please connect the display to the ethernet cable. Wireless connection You must use a wireless adapter in order to connect the display to the Internet wirelessly. Please contact your local dealer for more information on configuring the wireless connection. 1. Press on the remote control, or go to Network > Wi-Fi. Basic operations 31 2. Insert the Wi-Fi dongle and the switcher will automatically change to ON. A list of available networks will show on the screen. 3. Click the network's name to connect to the network. The password is needed if it is your first time to use the network. Key in the password and press Connect. The device is now connected to the WLAN. · If you are connecting to a secured wireless network, enter the password for the wireless network access when prompted and click Connect. · For wireless connection, BenQ shipment does not include wireless dongles, therefore, you may purchase it separately via the local dealer. Updating software Whenever a new version of software is available, the system will automatically detect the update and will prompt you to download it every time you turn on the display. If you want to update the software, choose NETWORK UPDATE or USB UPDATE to continue the update. Or your can skip this step and update the software later. To manually update the software: 32 Basic operations 1. Go to System > About > System updates. 2. If there is an update available, the system will begin updating. · Software update process may take some time to complete. · During the update process, do not turn off the device or disconnect the Internet connection. Any interruptions during the software update process may permanently damage your display. Adjusting audio volume level To adjust the audio volume level do either one of the following: · Press / on the remote control to adjust the volume. · Press / on the front panel of the display. · Go to Setting > General to adjust the volume. Refer to General settings on page 33 for more information. Menu operations 33 Menu operations Settings menu Input settings Press on the remote control to enter the OSD menu. · Press ///on the remote control and press OK to confirm, or directly click a desired input source. · Press menu. on the remote control or click a blank area outside the menu to exit the General settings Go to General to access the Audio and Picture settings. Audio · Under Audio, use the volume bar to adjust the volume for the display. · Click to enable or disable Mute. · Go to More to enter Audio menu. 34 Menu operations Picture · Under Picture, use the brightness bar to adjust the brightness for the display. · You can enable the Eye-Care function on the OSD menu. Eye-Care switches the display's low blue light mode and activates the flicker free function. · Go to More to enter Picture menu. Eye-Care solutions Blue light with wavelengths under 455 nm could affect vision and age the eyes. Eye-Care solution is designed for eyesight protection: the display provides proprietary eye-care technology with zero-flicker performance and ultra-low blue light emission, preventing eyestrain, eye fatigue and macular degeneration caused by extended sessions in front of a display. In addition, advanced anti-glare screen treatment minimizes distracting reflections and glare for optimal productivity and comfort. · Audio settings · Press /// on the remote control and press OK to confirm or directly click an item. Menu operations 35 · Press menu. on the remote control or click a blank area outside the menu to exit the Menu Balance Sound Mode Description Press /on the remote control to adjust Balance. · Choose a preset sound environment. Options are Standard, Movie, Meeting, or Custom mode. · Under Custom mode, you can adjust Treble and Bass. Picture settings · Press /// on the remote control and press OK to confirm or directly click an item. 36 Menu operations · Press menu. on the remote control or click a blank area outside the menu to exit the Menu Picture Mode Brightness Contrast Color Temperature Description Press/on the remote control to select a picture mode. Options are Standard, Bright, Soft, and Custom. Under Custom mode, press /on the remote control to adjust the brightness. Under Custom mode, press /on the remote control to adjust the contrast. Press ///on the remote control to select a preset color temperature for the image. Options are Normal, Cool or Warm. Display settings (other input source) Leave the android system and connect to other input sources like VGA, HDMI, OPS. Then go to Display. · Press /// on the remote control and press OK to confirm or directly click an item. · Press on the remote control or click a blank area outside the menu to exit the menu. · Press/on the remote control and press OK to adjust image. Menu Zoom Mode Description Press/on the remote control to select an aspect ratio. Options are 16:9, 4:3, or PTP. You can also select Auto to adjust the image. Menu operations 37 · Use the H Position, V Position, Clock, and Phase functions to manually adjust the image. Menu H Position V Position Description Press to move the screen to the left or right. Press OK on the remote control or click the switch to lock or unlock the remote control IR sensor on the front panel of the display. Device settings Go to Device to enter the Device menu. Display Go to Device > Display. 38 Menu operations Menu Description Sleep mode This feature only works on Android input. · Select a time period (1, 5, 10, 20, 30, 40, 50 minutes or 1, 2, 3, 4 hours) for the display to turn off the panel back light. · Set to Off to turn off the function. Power save mode This feature only works on VGA/HDMI input. · High: Power off the display five minutes later. · Low: Turn off the panel back light five minutes later. · Off: Turn off the function. Power off mode This feature only works on Android input. · Select a time period (1, 5, 10, 20, 30, 40, 50 minutes or 1, 2, 3, 4 hours) to turn off the display. HDMI CEC HDMI output resolution Change Logo · Set to Off to turn off the function. Allow devices connected to your display through HDMI ports to communicate back and forth with your display. Only support FHD out. · Copy the boot logo file (JPG format, *.jpg, with resolution supports the display) to USB drive under "benq" folder. Rename the image to "bootlogo.jpg". Restore Logo · Click Change Logo to load the changed logo. Click Restore Logo to restore the original logo. Change Animation · Copy animation zip file (<2MB) to USB drive under "benq" folder. Rename the file to "bootanimation.zip". · Click Change Animation to load the changed animation. Restore Animation Click Restore Animation to restore the original animation. HDMI Out Press /// on the remote control and press OK to enable HDMI Out. More settings Advanced settings Go to Device > Advanced settings. Menu operations 39 · Press /// on the remote control and press OK to confirm or directly click an item. · Press menu. on the remote control or click a blank area outside the menu to exit the Menu Key lock IR lock Description Press OK on the remote control or click the switch to lock or unlock the buttons on the front panel of the display. Press OK on the remote control or click the switch to lock or unlock the remote control IR sensor on the front panel of the display. 40 Menu operations Pixel shift Press OK on the remote control or click the icon to set a pixel shift preventing from image retention. · If keypad and IR are locked all at once, please follow the steps to unlock: Press remote control for five seconds. on the · For image retention, please see Notes on the LCD panel of this display on page 7 for more information. Menu operations 41 System settings On the home screen, select Setting > System to enter system settings. · Press menu. on the remote control or click a blank area outside the menu to exit the Options Date & time Language & input Startup & Shutdown Floating tool About Description Click to set date, time, and their formats in Android. Click to set Language, Keyboard & Input methods in Android. Click to set the Startup channel, OPS startup option, Wake on Lan, and Power off reminder. Refer to Startup & Shutdown on page 44 for more information. Click to open and close the floating tool. Refer to Floating Annotation Toolbar on page 65 for more information. Click to view system information in Android. The amount of available storage space for the user varies according to the amount of pre-installed apps and images occupying the total storage space. 42 Menu operations Proxy setting · Go to Network > Ethernet. · Press Proxy to go to the proxy setting. You can choose None, Manual, and Proxy Auto-Config. · Enter the proxy host name. Menu operations 43 · Enter the using channel. 44 Menu operations Startup & Shutdown · Go to System > Startup & Shutdown. · For Startup channel, you can choose Last shutdown channel or other sources. Menu operations 45 · For Close power off reminder, you can set on or off time. Schedules can be made by choosing the days of the week. 46 Android system interface Android system interface Note that this is a closed Android OS. Download and use of unauthorized apps on this system are not available. Main interface The display launches the Android main interface by default. To navigate the Android main interface: · Press on the remote control or Home button on the front panel to return to the main interface. · Press on the remote control to enter the OSD menu to select an input. · Click to access Apps and Widgets. Long clicking the app to add it to the shortcut. · Video Conference, Wireless Projection, Collaboration are three main feature shortcuts. · The corresponding Apps for three main feature shortcuts are: - Video Conference: Blizz (See Blizz on page 78) - Wireless Projection: InstaShare 2 (See InstaShare 2 on page 57) - Collaboration: Duo Windows, Duo OS, and EZWrite (See Duo Windows on page 67, Duo OS on page 69, and Floating Annotation Toolbar on page 65) APPS Working with Android OS 47 · Use your mouse or cursor to control the mouse pointer. · Click the desired app to launch the app. AMS file manager overview · Use your mouse or cursor to control the mouse pointer. · Click to launch AMS. With this application, you can access your personalized workspace environment and settings and manage your files and accounts on any display that you have logged into. 48 Apps · While logging in, you will see four main parts, as described in the table below: 2 4 1 3 Item Description 1. Source Selection · You can open files from the cloud storage services like Google Drive, Dropbox, or Samba. · You can also open files from the local devices like Internal, My Folder, or connected USBs. The icon next to Google Drive, Dropbox shows that the account is bound to AMS service. 2. Folder Path You can browse the file folder in this area. 3. Listing Files You can see a list of files from the storage device you select. 4. Operating Tab You can edit the files using the operating tabs here. Regular users can only view their own files, while the local admin can view all users' files in the domain. Working with Android OS 49 Meeting Room 365 · With Meeting Room 365, you can coordinate, schedule, and organize your meeting rooms effectively and efficiently. Log into your account to customize the display and administer all of the mobile devices from a single website. · Use your mouse or cursor to control the mouse pointer. Adding Meeting Room 365 widget To add Meeting Room 365 widget, follow the steps below: 1. On the main interface, click proceed. to access Apps and Widgets. Select Widgets to 2. Select Meeting Room 365. 50 Apps 3. The Meeting Room 365 widget is shown on the home screen launcher. Go to START to proceed. 4. Enter Meeting Room 365 display key. You can scan the QR code to see the introduction of Meeting Room 365 in BenQ software partner page. 5. You can see an upcoming meeting schedule on the widget. Working with Android OS 51 6. You can see upcoming five days schedule for more information. Meeting Room information 1. Select Meeting Room Information. 2. Long press the OK button on the remote control to enter the edit mode. 52 Apps Multimedia files Multimedia files such as images, audio files, and videos can be played by directly clicking on the file icon. Image Select an image file you want to show on the display and perform any of the functions shown on the screen. Icon Function Preview thumbnails of photos in the same folder. Play the previous image. Play/pause the current playback. Play the next image. Supported image format (maximum resolution) File Image Supported range .bmp BMP Max Resolution: 8000 × 8000 .gif .jpeg/.jpg GIF JPEG/JPG Min Resolution: 4 x 4 Max Resolution: 8000 × 8000 Min Resolution: 4 x 4 Max Resolution: 8000 × 8000 Min Resolution: 4 x 4 Working with Android OS 53 File Image Supported range .png PNG Max Resolution: 8000 × 8000 Min Resolution: 4 x 4 Audio Select an audio file you want to play and perform any of the functions shown on the screen. Icon Function Repeatedly play audio files in the playlist. Play the previous audio file. Play/pause the current audio file. Play the next audio file. Check the audio information. Supported audio format (Codec) File Format Audio Codec Supported range .aac AAC AAC Sample Rate: 8K~96KHz Bit Rate: 24K~576Kbps .ape Monkey's Audio Monkey's Audio Sample Rate: Max 48KHz Bit Rate: max 1411Kbps .flac FLAC FLAC Sample Rate: Max 192KHz Bit Rate: max 1411Kbps 54 Apps File Format Audio Codec Supported range .m4a ALAC ALAC Sample Rate: 8K~96KHz Bit Rate: 24K~576Kbps .mp3 MPEG Audio Layer3 MPEG1/2 layer3 Sample Rate: 8K~48KHz Bit Rate: 32K~320Kbps .ogg Vorbis Vorbis Sample Rate: 8K~48KHz Bit Rate: max 256Kbps .wav WAV LPCM Sample Rate: 8K~192KHz Bit Rate: max 320Kbps Video Select a video file you want to play on the display and perform any of the functions shown on the screen. Icon Function Rewind the current video file. Play the previous video file. Play/pause the current video file. Play the next video file. Fast-forward the current video file. Working with Android OS 55 Supported video format (Codec) Up to 4K resolution File Codec Extensions .3g2 .3gp .avi .flv .f4v .mkv .mov .mp4 Video H.263 H.264 H.263 MPEG-4 H.263 H.264 Mpge-1 MPEG-2 MPEG-4 MJPEG H.263 VP6 H.264 H.264 H.264 H.265 Vc-1 H.264 H.265 MPEG-4 MJPEG H.264 H.265 MPEG-4 Audio Maximum transmit ratio AAC, AMR_NB 1920*1088 30 Fps, 5Mbps 3840*2160 30 Fps, 160Mbps 1920*1088 30 Fps, 5Mbps 1920*1088 30 Fps, 50Mbps MPEG1/2 Layer3, AAC, LPCM 1920*1088 30 Fps, 5Mbps 3840*2160 30 Fps, 160Mbps 1920*1088 30 Fps, 80Mbps 1920*1088 30 Fps, 80Mbps 1920*1088 30 Fps, 50Mbps 1920*1080 30 Fps, 150Mbps MPEG1/2 Layer3, AAC 1920*1088 30 Fps, 5Mbps 1920*1088 30 Fps, 40Mbps 3840*2160 30 Fps, 160Mbps AAC 3840*2160 30 Fps, 160Mbps AAC, MPEG1/2 3840*2160 30 Fps, 160Mbps Layer3 3840*2160 60 Fps, 160Mbps 1920*1088 30 Fps, 45Mbps AAC, PCM 3840*2160 30 Fps, 160Mbps 3840*2160 60 Fps, 160Mbps 1920*1088 30 Fps, 50Mbps 1920*1080 30 Fps, 150Mbps AAC 3840*2160 30 Fps, 160Mbps 3840*2160 60 Fps, 160Mbps 1920*1088 30 Fps, 50Mbps 56 Apps File Extensions .VOB .mpg/.MPEG .ts Codec Video MPEG-2 H.264 MPEG-1 MPEG-2 H.264 H.265 MPEG-2 MPEG-4 VC-1(AP) Audio MPEG1/2 MPEG1/2 Layer3, AAC AACAAC, MPEG1/2 Layer3 Maximum transmit ratio 1920*1088 30 Fps, 80Mbps 3840*2160 30 Fps, 160Mbps 1920*1088 30 Fps, 80Mbps 1920*1088 30 Fps, 80Mbps 3840*2160 30 Fps, 160Mbps 3840*2160 60 Fps, 160Mbps 1920*1088 30 Fps, 80Mbps 1920*1088 30 Fps, 50Mbps 1920*1088 30 Fps, 45Mbps Working with Android OS 57 BenQ Suggests Click to launch BenQ Suggests. With this application, you can view apps suggested by BenQ for download. · Use your mouse or cursor to control the mouse pointer. · Click the category on the left panel to browse the suggested apps. Click an app from the selected category to view a basic description of the app. Function Search ( ) Corporation ( ) Description Click to search for an app. Click to show the suggested apps in the Corporation category. InstaShare 2 · InstaShare 2 is a software-based solution for multi-user collaboration that allows users to wirelessly share content from their own devices to the display. The two-way mirroring feature lets users mirror content from a personal device to the display and vice versa. This feature lets users easily share content with all devices in a meeting. · Use your mouse or cursor to control the mouse pointer. Two ways are provided for you to access InstaShare 2: 1. On the Android main interface, select Wireless Projection > InstaShare 2. 2. Click in Apps to launch InstaShare 2. With this application, you can mirror the display's screen on your smartphone or tablet for hands-on annotation and mirror the screen of your smartphone or tablet on the display. Before launching the application, make sure your display is properly connected to lnternet. 58 Apps To use InstaShare 2: 1. Make sure your mobile device (such as smartphone or tablet) and the display are connected to the same network. 2. Press How to Cast to download and install the InstaShare 2 app on your mobile device. Working with Android OS 59 3. Open the InstaShare 2 app on your mobile device, and you can click the InstaShare 2 ID name that you want to connect to or enter the pairing code. You can enable advanced settings on the right. Be noted that once you enable Confirm Before Casts Contents, the casting should be allowed on the display or by the host. 4. Enter the connect code shown on the upper right corner of the display or you can also find the connection code in Setting ( ). Click Allow on the display to confirm the connection. You can also click Setting ( ) to modify the settings for InstaShare 2, such as the InstaShare 2 ID name, connect code, or mirroring confirmation message. 60 Apps 5. Up to four devices can be simultaneously share their screens to a display. 6. Once connected you can: - Mirror the display's screen on your mobile device by clicking Screen Mirroring on your mobile device. - Mirror the device's screen on the display by clicking on your mobile device. - Operate the display by using your mobile device as a remote control. Once connected, any operations on the display or mobile device will also show up on your mobile device and display. Working with Android OS 61 InstaQPrint · Use your mouse or cursor to control the mouse pointer. · Click to launch InstaQPrint. With this application, you can print a file or website image using a Wi-Fi or remote printer. · Before launching the application, make sure your display is properly connected to lnternet. · For the list of supported printers, see https://printhand.com/list_of_supported_printers.php. 1. Click the option on the left panel and browse and select the desired file, photo, page, or image you want to print. 2. Click Manage Printers to choose which printer that you want to use. 3. To select a printer: · Click an option from the list of available printers on the left panel. · Click Scan for Wi-Fi Printers to search for printers automatically. · Click Manual Setup to add a new printer manually. 62 Apps WPS Office · Use your mouse or cursor to control the mouse pointer. · Click to launch WPS Office. With this application, you can open document files including PDFs as well as Microsoft Word, PowerPoint and Excel documents. To edit a file with WPS Office: 1. Click Open ( ) on the left panel to browse and open a file located in either the display's internal memory, an external storage device, or cloud storage. 2. Click the function menu on the top panel to access the file format's various functions. The description below is for a PowerPoint file, the function menus for other file formats will vary. Function File Description Click to open, save, share, print, and manage your presentations. Working with Android OS 63 View Play Edit Insert Transitions Pen Play ( ) Save As ( ) Undo ( ) Redo ( ) Close ( ) Back ( ) Next ( ) Exit ( ) Click to change or edit the presentation views. Click to start or set up a slide show. Click to edit the content or format of the slides. Click to insert tables, pictures, charts, comments, video, or audio. Click to apply or adjust the timing of a transition. Click to write, draw, paint or sketch to the slides. Click to start a slide show. Click to save the presentation file on either the display's internal memory, an external storage device, or cloud storage. Click to undo an action. Click to redo the last action. Click to close the presentation file. Click to return to the previous page. Click to go to the next page. Click to exit WPS Office. 64 Apps Supported Office versions and file formats Supported Office versions: 97 / 2000 / XP / 2003 / 2007 / 2010 / 2013 / 2016 Supported Office software formats: Office Software Word Excel PowerPoint Supported File Formats wps / wpt / doc / docx / dot / dotx / txt / log / irc / c / cpp / h / asm / s / java / asp / bat / bas / prg / cmd et / ett / xls / xlsx / xlt / xltx / csv / xlsm / xltm ppt / pptx Email · Use your mouse or cursor to control the mouse pointer. · Click to launch Email. · To use Email, set up an account first. Type your Email address and click NEXT. · After you've signed up, you will receive a verification email. · After you respond to the Email verification, you can begin writing email. Working with Android OS 65 Floating Annotation Toolbar · Use your mouse or cursor to control the mouse pointer. · The Floating Annotation Toolbar is a convenient function that allows you to quickly write or create annotations on any screen that the display is showing. Under any input source or in the Android interface, launch the Floating Annotation Toolbar menu as shown below. Icon Function Description Close and Move Click the button to close and move the floating toolbar and clear all the brushes. Annotate Whiteboard Click to switch the color of the brush. Color options are blue, red, green, and black. Click to start EZWrite 5.0. Clear All Click to erase all annotations on the screen. File Folder Click to open the most recent file folder. Screenshot Click to take a screenshot of the screen. Recording Click to start recording the screen. 66 Apps Side Tool Bar Function Home ( ) Return ( ) SwitchQ ( ) Duo Windows () Duo OS ( ) Floating Annotation Toolbar( ) EZWrite 5.0 ( ) Description Click to return to Home interface. Click to return to previous operation interface. Click to switch tasks between recent apps and input sources. Click to open Duo Windows. Read Duo Windows on page 67 for more information. Click to open Duo OS. Read Duo OS on page 69 for more information. Click to open the floating tool. Click to enter EZWrite 5.0 software. Working with Android OS 67 Collaboration · Traditional collaboration and co-creation let multiple users use one single App together, which is called Duo User. We take one step further. We provide Collaboration (Duo Windows, Duo OS) to perfect collaboration and co-creation scenario. · Use your mouse or cursor to control the mouse pointer. Duo Windows With Duo Windows, you can use two Apps at the same time. Duo Windows makes the collaboration of two Apps easy and enables multiple users to collaborate between two Apps. To use Duo Windows, follow the steps below: 1. Open the Sidebar, then click to open Duo Windows. 2. Select two Apps individually to the left and right windows. 68 Apps 3. Now you can start the collaboration of two Apps using Duo Windows. To replace the existing Apps in the left/right windows, click Duo Windows and choose the newly selected App to replace the previous one. Working with Android OS 69 Duo OS With Duo OS, you can use a floating window in any Apps. The floating window shows the current screen image of the external source (HDMI 1/ HDMI 2/ HDMI 3/ VGA/ OPS). The current screen image can be saved as an image file. To use Duo OS, follow the steps below: 1. Open the Sidebar, then click to open Duo OS. 70 Apps 2. Enlarge or shrink the window or swiftly change to full screen. · is for full screen. · There are three window sizes: Small · is for entering Windows. · is for going back to Android. Middle Large . 3. Select the external source or switch source. Working with Android OS 71 72 Apps 4. You can save the current screen image as an image file. Working with Android OS 73 5. You can also capture the current screen image and import the image to EZWrite 5.0. 74 Apps Duo Boards With Duo Boards, two displays in the same network domain can be paired and linked so you can transfer files. To use pairing mode and remote link of Duo Boards, follow the steps below: · Pairing mode 1. Keep the two displays next to each other. A notification window will pop up asking if you want to pair the two displays. 2. Select Pair to proceed. After the two displays are paired, the desktop will be automatically extended. 3. When AMS Files is opened in both displays, you can select and transfer the file to each other. 4. Click to unpair the displays. Working with Android OS 75 · Remote link & transfer files 1. Open DuoBoard from APPs. 76 Apps 2. Select Remote Link. 3. Select the display to be linked and request pairing. 4. The remote link is successful when "Paired" is shown on the screen. You can start selecting and transferring files to each other. 5. Click to unpair the displays. Working with Android OS 77 78 Apps Blizz · Use your mouse or cursor to control the mouse pointer. · Blizz is a video-conferencing app that is installed in the display by default. It allows you to conveniently conduct video conference meetings with any other Blizz users. 1. On the home screen, select Apps >Blizz ( ) 2. Select Sign In if you want to create a new meeting, select Join a Meeting if you want to join an already created meeting. - After signing in, create a meeting ID which will be the meeting ID other users will enter to join the meeting. - If joining a meeting, enter the meeting ID provided by the creator of the meeting in the Join a Meeting page. Working with Android OS 79 Saffi Use your mouse or cursor to control the mouse pointer. How to start using Saffi BenQ Voice Assistant The BenQ display offers an extra level of flexibility for device control through Voice Assistant. Voice Assistant lets users control the flow of meetings by allowing them to start timers or search the Internet from anywhere in the room. Already enable AMS service but did not bind your Amazon account to it If you already enable Multi Account Mode and AMS service and you have not yet bind your Amazon account to it, please follow the below steps: 1. Access AMS website to link the account with Amazon. For more detail on how to link the account under AMS, please refer to AMS user manual. 2. Press the Voice command key to activate Saffi. 80 Apps 3. The screen will show the privacy agreement. Select AGREE AND NEXT to proceed. 4. It will then show the instruction for the setup. Follow the instruction on the screen to complete the setup. 5. Download and install Alexa app on your phone. Search Saffi and enable it. 6. The setup is completed. Press the Voice command key and speak the commands to start using Saffi. Product information 81 Product information Specifications Item LCD panel Light source Panel size Native resolution (pixels) Brightness (cd/m2) (typical) Contrast ratio (typical) Viewing Angle (Horizontal/Vertical) Response time (ms) (typical) Panel Bit Active Area (mm) Input Computer Video Audio USB Control TV Tuner OPS Slot Output Audio Power WiFi Module Slot Video Audio External Speaker Audio W (Amp) Supply Typical (Watt) Standby (Watt) Wake Up Specifications CS6501/CS7501/CS8601 DLED CS6501: 65", CS7501: 75", CS8601: 86" 3840 x 2160 450 (typ) 1200:1 178°/178° 8 10 bit CS6501: 1428.48 x 803.52 CS7501: 1649.664 x 927.936 CS8601: 1895.04 x 1065.96 VGA IN x 1 HDMI IN x3 (2.0) Line-in (3.5 mm jack) x 1 Type A x 6 (2.0 x 3, 3.0 x 3), Type B x 2 RS232 x 1, RJ45 x 1 NO Open pluggable specification (Intel OPS standard) x 1 18V/5A (USB 2.0) x 1 with a specific Wi-Fi dongle HDMI OUT x1 (2.0) SPDIF X1 NO CS6501/CS7501: 10W x 2 CS8601: 16W x 2 + 16W x 1 100 - 240V AC, 50/60 Hz 400W 0.5W VGA/HDMI/LAN 82 Product information Operating Temperature Operating Humidity Environment Storage Temperature Storage Humidity Display Orientation Weight (without packing / with packing) (kg) Mechanical Dimensions (W x H x D) (mm) Bezel Dimension - T/B/ L/R (mm) 0 - 40oC 10 - 90% (without condensation) -20 - 60oC 10 - 90% (without condensation) Landscape Only CS6501: 26.95/40.9 CS7501: 33.3/49 CS8601: 54.3/77.1 CS6501: TBD CS7501: 1672 x 87 x 955 CS8601: TBD CS6501: 8.8/8.8/8.8/12.8 CS7501: 9/9/9/13.3 CS8601: 13.9/13.9/13.9/23.4 Specifications and functions are subject to change without notice. Item System CPU System Memory Storage OS CS6501/CS7501/CS8601 ARM A73*2+A53*2 quad core (Hisi V811) 4GB 32GB Android 8.0 This Android 8.0 operating system is not standard Android, so access to Google PlayTM is not available. APK cannot be installed in the default location unless given permission by the management units. Contact your BenQ dealer for the required support for management permission. Without management permission, installing function won't work. There is no guarantee that the self-installed APK can function normally. Unit: mm 83 Product information 287/,1( %(=(/23(1,1* $&7,9($5($ 287/,1( %(=(/23(1,1* $&7,9($5($ Dimensions (CS6501) :$//028176&5(:7+5($' '(37+0 / Unit: mm 287/,1( %(=(/23(1,1* $&7,9($5($ $&7,9($5($ %(=(/23(1,1* 287/,1( Dimensions (CS7501) :$//028176&5(:7+5($' '(37+0 / Product information 84 Unit: mm 85 Product information 287/,1( %(=(/23(1,1* $&7,9($5($ 287/,1( %(=(/23(1,1* $&7,9($5($ Dimensions (CS8601) :$//028176&5(:7+5($' '(37+0 / 86 Product information Supported input signal resolution Resolution 640 x 480 @ 60Hz 720 x 400 @ 70Hz 800 x 600 @ 60Hz 1024 x 768 @ 60Hz 1024 x 768 @ 75Hz 1152 x 864 @ 60Hz 1280 x 720 @ 50Hz 1280 x 768 @ 60Hz 1280 x 800 @ 60Hz 1280 x 960 @ 60Hz 1280 x 1024 @ 60Hz 1360 x 768 @ 60Hz 1366 x 768 @ 60Hz 1400 x 1050 @ 60Hz 1440 x 900 @ 60Hz 1600 x 900 @ 60Hz 1680 x 1050 @ 60Hz 1920 x 1080 @ 30Hz 1920 x 1080 @ 50Hz 1920 x 1080 @ 60Hz 3840 x 2160 @ 30Hz 3840 x 2160 @ 50Hz 3840 x 2160 @ 60Hz NTSC-M NTSC-J PAL-BDGHI 480i (60Hz) 480p (60Hz) 576i (50Hz) 576p (50Hz) 720p (25Hz) 720p (30Hz) VGA Input source EDID 1.4 EDID 2.0 Product information 87 720p (50Hz) 720p (60Hz) 1080i (50Hz) 1080i (60Hz) 1080p (50Hz) 1080p (60Hz) · : supported · Vacant: not supported · Display Port/HDMI timing table should follow EDID1.4 or EDID2.0. 88 Troubleshooting Troubleshooting Problem No picture No sound The computer input image looks strange The control panel buttons do not work Solution Check the following: · Is the display turned on? Check the power indicator of the display. · Is the signal source device turned on? Turn on the device and try again. · Are there any loose cable connections? Make sure that all cables are connected firmly. · Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 86 to select a supported resolution and try again. · Have you chosen an unsupported output resolution on the DVD or Blu-ray disc player? Refer to Supported input signal resolution on page 86 to select a supported resolution and try again. Check the following: · Have you turned on the mute function on the display or the input source device? Turn off the mute function or increase the audio volume level and try again. · Are there any loose cable connections? Make sure that all cables are connected firmly. · Have you chosen an unsupported output resolution on the computer? Refer to Supported input signal resolution on page 86 to select a supported resolution and try again. · Use the Auto function (VGA only) to let the display automatically optimize the display of computer image. · If the result of the Auto function is not satisfactory, use the Phase, H Position and V Position functions to manually adjust the image. Have you locked the control panel buttons? Unlock the buttons and try again. Troubleshooting 89 The remote control does not work · Have you locked the remote control function? Unlock the function and try again. · Check for incorrect battery orientation. · Check for dead batteries. · Check your distance and angle from the display. · Check whether remote control is properly being pointed at the display's remote control sensor window. · Check for any obstacle between the remote control and the remote control sensor window. · Check that the remote control sensor window is not under strong fluorescent lighting, or in direct sunlight. · Check for any devices (computer or personal digital assistant, PDA) nearby that transmit infrared signals which may cause interference to signal transmission between the remote control and the display. Turn off the infrared function of these devices. Remote control failure · Check whether there are other objects between remote control and television remote control receiving window, thus leading to failure of remote control. · Check whether the battery electrode in the remote control is correct. · Check whether remote control needs to replace battery. Machine automatically shutdown · Whether set sleep or not. · Check whether there is sudden power outage. · Check whether there is no signal automatic shutdown. Signal out of range · Check whether display is set correctly. · Check whether resolution is the best resolution. · Adjust line and field synchronization in menu. Background has vertical · Select automatic correction in menu. lines or streaks · Adjust clock and phase position in menu. Image lack of color, color · Check whether VGA is not well connected or has quality is incorrect problem. · Adjust chromaticity and brightness or contrast in menu. Display format that is not · Select automatic correction in menu. supported. · Adjust clock and phase position in menu. No picture and no sound · Check whether the machine is started state. · Check whether signal wire is well plugged, whether INPUT is corresponding to it. · If in internal computer mode, check whether internal computer is started. With horizontal or vertical stripes or image dithering · Check whether signal wire is well connected. · Check whether other electronic equipment or power tools are placed around the machine. 90 Troubleshooting No color, color is weak or image is weak With image but without sound Only one speaker has sound VGA output without sound · Adjust chromaticity and brightness or contrast in menu. · Check whether signal wire is well connected. · Check whether mute button is pressed for mute. · Press VOL+/VOL- to adjust volume. · Check whether audio line is connected correctly. · Adjust sound balance in menu. · Check whether computer sound control panel only sets up one sound channel. · Check whether audio line is connected correctly. Check whether connect external device with headphone cable.