hp PageWide XL Pro 5200/8200 MFP Printer User Guide
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HP PageWide XL Pro 5200/8200 MFPUser Guide
HP PageWide XL Pro 5200/8200 MFP - User Guide
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HP PageWide XL Pro 5200/8200 MFP User Guide SUMMARY How to use your product. Legal information � Copyright 2021 HP Development Company, L.P. Edition 3 Legal notices The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statement accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein. Trademarks Adobe�, Acrobat�, and PostScript� are trademarks of Adobe Systems Incorporated. Microsoft� and Windows� are U.S. registered trademarks of Microsoft Corporation. Apple and AirPrint are trademarks of Apple Inc., registered in the U.S. and other countries. Use of the Works with Apple badge means that an accessory has been designed to work specifically with the technology identified in the badge and has been certified by the developer to meet Apple performance standards. All products and company names are registered trademarks of their original owners. The use of any trademark is for identification and reference purposes only and does not imply any association between HP and the trademark owner or product brand. Table of contents 1 Introduction .................................................................................................................................................................................................1 Welcome to your printer........................................................................................................................................................................1 Safety precautions .................................................................................................................................................................................1 Main components...................................................................................................................................................................................6 Front panel ..............................................................................................................................................................................................8 HP PrintOS ............................................................................................................................................................................................ 13 HP DesignJet Utility (Windows only) ................................................................................................................................................ 14 Embedded Web Server....................................................................................................................................................................... 15 Turn the printer on and off................................................................................................................................................................. 17 Internal prints ...................................................................................................................................................................................... 17 Preparing your printer ........................................................................................................................................................................ 18 Accessibility .......................................................................................................................................................................................... 34 Other sources of information ............................................................................................................................................................ 35 2 Paper handling ......................................................................................................................................................................................... 36 General information and tips............................................................................................................................................................. 36 Supported paper types....................................................................................................................................................................... 41 Paper status......................................................................................................................................................................................... 42 Load roll paper..................................................................................................................................................................................... 43 Unload roll paper................................................................................................................................................................................. 47 Manual load of rigid or flexible sheets (single-sided printing)..................................................................................................... 48 Manual load of rigid or flexible sheets (double-sided printing) ................................................................................................... 50 Paper options....................................................................................................................................................................................... 52 Store paper........................................................................................................................................................................................... 53 Cannot load roll paper ........................................................................................................................................................................ 54 Cannot load a sheet ............................................................................................................................................................................ 54 Protect a paper type ........................................................................................................................................................................... 55 Paper presets....................................................................................................................................................................................... 55 Paper jam ............................................................................................................................................................................................. 58 iii 3 Paper input accessories .......................................................................................................................................................................... 86 Sheet feeder......................................................................................................................................................................................... 86 Print with the sheet feeder................................................................................................................................................................ 88 Sheet-feeder troubleshooting .......................................................................................................................................................... 94 4 Ink system...............................................................................................................................................................................................102 Eco-Carton ink cartridges ................................................................................................................................................................102 Print bar ..............................................................................................................................................................................................108 Cleaning container.............................................................................................................................................................................115 Maintenance cartridge......................................................................................................................................................................118 Safe mode ..........................................................................................................................................................................................121 Disposal instructions ........................................................................................................................................................................121 5 Networking .............................................................................................................................................................................................123 Introduction ........................................................................................................................................................................................ 123 Control network protocols ...............................................................................................................................................................123 Front-panel menu items ..................................................................................................................................................................124 Link configuration methods.............................................................................................................................................................127 Troubleshooting ................................................................................................................................................................................127 6 Security....................................................................................................................................................................................................131 HP Connection Inspector..................................................................................................................................................................131 Access control ....................................................................................................................................................................................132 Certificate management ..................................................................................................................................................................136 Other Embedded Web Server security settings ...........................................................................................................................136 Front-panel security settings..........................................................................................................................................................136 Job-storage security options...........................................................................................................................................................137 Security event logging......................................................................................................................................................................137 7 Sending a job to print ............................................................................................................................................................................139 Print from the driver .........................................................................................................................................................................139 Print from a USB flash drive ............................................................................................................................................................145 Print from a network folder.............................................................................................................................................................146 Print from My Home Folder .............................................................................................................................................................147 Select print quality ............................................................................................................................................................................149 8 Job queue management.......................................................................................................................................................................151 Job queue in the front panel ...........................................................................................................................................................151 Print job queue in the Embedded Web Server..............................................................................................................................157 Scan queue in the Embedded Web Server ....................................................................................................................................160 9 Scanning and copying ...........................................................................................................................................................................161 iv Quicksets ............................................................................................................................................................................................161 Scanning .............................................................................................................................................................................................162 Copying ...............................................................................................................................................................................................168 Scanner preferences.........................................................................................................................................................................173 Scanner troubleshooting..................................................................................................................................................................173 Scanner diagnostic plot....................................................................................................................................................................184 10 Collection and finishing.......................................................................................................................................................................187 Top stacker .........................................................................................................................................................................................187 Pro Stacker .........................................................................................................................................................................................188 HP folders ...........................................................................................................................................................................................192 Basket .................................................................................................................................................................................................203 Output supports ................................................................................................................................................................................206 11 Print quality ..........................................................................................................................................................................................213 General printing advice.....................................................................................................................................................................213 Optimize print quality app ...............................................................................................................................................................213 Print diagnostic plot..........................................................................................................................................................................214 Leading-edge uniformity .................................................................................................................................................................219 Advanced calibrations.......................................................................................................................................................................219 Input tray print-quality defects .......................................................................................................................................................220 12 Maintenance .........................................................................................................................................................................................224 Check printer status..........................................................................................................................................................................224 How to schedule automated maintenance routines ...................................................................................................................224 Clean the exterior of the printer......................................................................................................................................................225 Move or store the printer .................................................................................................................................................................225 Move or store the Pro Stacker .........................................................................................................................................................225 Move or store the folder...................................................................................................................................................................226 Clean the scanner's glass plate.......................................................................................................................................................226 Replace the scanner's glass plate ..................................................................................................................................................228 Calibrate the scanner........................................................................................................................................................................230 Replace the folder's tab reel............................................................................................................................................................231 Update the firmware.........................................................................................................................................................................235 Secure File Erase ...............................................................................................................................................................................236 Disk Wipe ............................................................................................................................................................................................237 13 Accessories ...........................................................................................................................................................................................238 How to order ......................................................................................................................................................................................238 List of accessories .............................................................................................................................................................................238 Non-HP accessories..........................................................................................................................................................................239 v 14 When you need help ...........................................................................................................................................................................240 Request support................................................................................................................................................................................240 Customer Self-Repair .......................................................................................................................................................................241 Service information...........................................................................................................................................................................241 15 Retrieving printer usage information ...............................................................................................................................................242 Get printer accounting information ................................................................................................................................................242 Check usage statistics ......................................................................................................................................................................242 Check usage statistics for a job.......................................................................................................................................................245 Check cost assignment.....................................................................................................................................................................247 16 Printer specifications...........................................................................................................................................................................248 Functional specifications..................................................................................................................................................................248 Physical specifications......................................................................................................................................................................249 Memory specifications......................................................................................................................................................................250 Power specifications .........................................................................................................................................................................250 Environmental specifications ..........................................................................................................................................................250 Acoustic specifications......................................................................................................................................................................251 Speed specifications (Lines mode) .................................................................................................................................................251 17 Front-panel error messages..............................................................................................................................................................252 Glossary .......................................................................................................................................................................................................253 Index ............................................................................................................................................................................................................. 256 vi 1 Introduction A summary of your printer's components and facilities. Welcome to your printer Your printer is a color inkjet printer designed for printing and delivering faster, in monochrome and color, with a single device. Some major features: Respond to customer requests right away with the HP PageWide XL Pro 5200, with print speeds up to 20 D/A1 pages/min, and 400 m�/hr (4300 ft�/hr). Get the fastest response with the HP PageWide XL Pro 8200, with speeds up to 30 D/A1 pages/min, and 500 m�/hr (5300 ft�/hr). Offer a combination of technical prints and short-term retail posters, and meet the different demands quickly. Deliver full projects two to three times faster by printing mixed outputs of CAD drawings and presentation boards. Gain the ability to print on boards, cardstock, and paper from A2 to B1, and thickness up to 10 mm (3/8 in). Expand into two-sided, short-term retail posters, and send them to print easily. Get intuitive workflows for a fast learning curve with simple application instructions through HP Learn. Use responsibly sourced FSC-certified papers, make recyclable prints, and enjoy water-based HP pigment inks. Free up operator time with a versatile stacker, inline folders, auto-switch, and up to 4 or 6 rolls. Accept new orders and at the same time, reduce manual work--save up to 50% preparation and finishing costs. Save further with up to ten times lower energy consumption than comparable LED printers. Safety precautions Before using your printer, read, understand, and follow these safety precautions, and your local Environmental, Health, and Safety regulations, to make sure you can use the equipment safely. Introduction 1 You are expected to have the appropriate technical training and experience necessary to be aware of hazards to which you may be exposed in performing a task, and take appropriate measures to minimize the risks to yourself and to other people. This equipment is not suitable for use in locations where children are likely to be present. For any maintenance or part replacement, follow the instructions provided in HP documentation to minimize safety risks and to avoid damaging the printer. General safety guidelines Turn off the printer in dangerous situations or if it is damaged. Do not try to service or repair the printer except in specific cases recommended by HP. There are no operator-serviceable parts inside the printer except those covered by HP's Customer Self Repair program (see http://www.hp.com/go/selfrepair/). Refer servicing of other parts to qualified service personnel. Turn off the printer and call your service representative in any of the following cases: � The power cord or plug is damaged. � The printer has been damaged by an impact. � There is any mechanical or enclosure damage. � Liquid has entered the printer. � There is smoke or an unusual smell coming from the printer. � The printer has been dropped. � The printer is not operating normally. Turn off the printer in either of the following cases: � During a thunderstorm � During a power failure Take special care with zones marked with warning labels. Electrical shock hazard Take appropriate precautions to avoid electric shock. WARNING! The internal circuits of the built-in power supplies and power inlet operate at hazardous voltages capable of causing death or serious personal injury. The printer uses one power cord. Unplug the power cord before servicing the printer. To avoid the risk of electric shock: The printer must be connected to earthed mains outlets only. Do not remove or open any other closed system covers or plugs. Do not insert objects through slots in the printer. Take care not to trip over the cables when walking behind the printer. 2 Chapter 1 Introduction Heat hazard The following sections provide details for this topic. To avoid personal injury, take the following precautions: Let the printer cool down before accessing the paper output area in the case of a paper jam. Let the printer cool down before performing some maintenance operations. Fire hazard The following sections provide details for this topic. To avoid the risk of fire, take the following precautions: You are responsible for meeting the printer's requirements and the Electrical Code requirements according to the local jurisdiction of the country where the equipment is installed. Use the power supply voltage specified on the nameplate. Use only the power cord supplied by HP with the printer. Do not use a damaged power cord. Do not use the power cord with other products. Do not insert objects through slots in the printer. Take care not to spill liquid on the printer. After cleaning, make sure all components are dry before using the printer again. Do not use aerosol products that contain flammable gases inside or around the printer. Do not operate the printer in an explosive atmosphere. Do not block or cover the openings of the printer. Mechanical hazard The printer has moving parts that could cause injury. To avoid personal injury, take the following precautions when working close to the printer: Keep your clothing and all parts of your body away from the printer's moving parts. Avoid wearing necklaces, bracelets, and other hanging objects. If your hair is long, try to secure it so that it will not fall into the printer. Take care that sleeves or gloves do not get caught in the printer's moving parts. Do not operate the printer with covers bypassed. Do not try to dismantle the cutter assembly: refer servicing to qualified service personnel. Do not stand on the drawers: the printer could fall over. Light radiation hazard Light radiation is emitted from the beacon, ink level indicators, paper drawer indicators, and formatter status indicators. The emitted light is in compliance with the requirements of the exempt group of IEC 62471:2006, Photobiological safety of lamps and lamp systems. Do not modify these modules. Heat hazard 3 Heavy paper hazard Special care must be taken to avoid personal injury when handling heavy rolls or stacks of paper. Heavy rolls Handling heavy rolls may require more than one person. Care must be taken to avoid back strain and/or injury. Consider using a forklift, pallet truck, or other handling equipment. When handling heavy rolls, wear personal protective equipment including boots and gloves. Do not exceed the maximum weight of a paper roll: see Functional specifications on page 248. Paper rolls could weigh up to 18 kg. Follow your local Environmental Health and Safety recommendations for handling heavy paper rolls. Heavy stacks of sheets Handling heavy stacks of sheets may require more than one person. Care must be taken to avoid back strain and/or injury. If the total weight of the stacked sheets 10 kg it is recommended to handle/lift the sheets in several lots. When handling heavy stacks of sheets, wear personal protective equipment including boots and gloves. Do not exceed the maximum weight allowed of stacked sheets. Follow your local Environmental, Health and Safety regulations for handling heavy stacks of sheets. Ink handling HP recommends that you wear gloves when handling the ink maintenance cartridge or cleaning container. Warnings and cautions The text of this guide includes warning and cautionary notices in appropriate places. The following symbols are used to remind you to use the printer correctly and thus avoid damage to yourself and to the printer. Follow the instructions marked with these symbols: WARNING! Failure to follow the guidelines marked with this symbol could result in serious personal injury or death. CAUTION: Failure to follow the guidelines marked with this symbol could result in minor personal injury or damage to the printer. Warning labels You will find these labels on various parts of the printer. 4 Chapter 1 Introduction Warning labels Label Explanation Electric shock hazard. Disconnect all power sources before servicing. CAUTION: Double pole. Neutral fusing. Before starting, read and follow the operating and safety instructions. Crush hazard. Keep hands away from the moving service carriage. This label is located by the access to the service carriage, on the gas springs, and in the folder. You are recommended to wear gloves when handling the cleaning container. This label is located on the cleaning container and by the access to the service carriage. Do not use the drawers as stairs: the printer could overbalance. This label is located on the drawers. Do not touch the starwheels: they are fragile. This label is located on each side of the output area. Warning labels 5 Warning labels (continued) Label Explanation Risk of trapped fingers. Do not touch the rollers. This label is located on the stacker accessory. Risk of trapped fingers. Do not touch the gears while they are moving. This label is located on the stacker accessory. NOTE: The final label position and its size on the printer may vary slightly, but labels should always be visible and close to the potential risk area. Main components The front and rear views of the printer illustrate the main components. Front view These components can be seen from the front of the printer. 6 Chapter 1 Introduction 1. Print bar 2. Front panel 3. Power key 4. USB port (Pro 5200 printer only) 5. Ink cartridges 6. Input tray 7. Drawer(s) 8. Maintenance cartridge 9. Paper access front cover Rear view These components can be seen from the rear of the printer. Rear view 7 1. Output module 2. Paper output 3. Airflow system 4. Power switch and plug 5. LAN connections 6. Cleaning container 7. USB port (Pro 8200 printer only) Front panel The front panel is a touch-sensitive screen on the front right of the printer. It can rotate 270� horizontally, so you can use it from the front or rear of the printer. It can also be tilted to minimize reflections. It gives you complete control of your printer: from the front panel, you can view information about the printer, change printer settings, monitor printer status, and perform tasks such as supplies replacement and calibrations. The front panel displays alerts (warning and error messages) when necessary. 8 Chapter 1 Introduction It includes the following components: 1. The front panel itself: a 15.6 inch, full-color, touch-sensitive screen with a graphical user interface. 2. A loudspeaker. 3. The Power key, with which you can turn the printer on or off, or wake up from sleep mode. The key is illuminated when the printer is on. It flashes when the printer is in sleep mode. 4. The beacon, which enables you to see printer status and alerts from a distance. The front panel has a large central area to display dynamic information and icons. Home screens If you have the HP PageWideXL Pro 5200 Printer, there are three top-level screens that you can move between by sliding your finger across the screen, or tapping the appropriate button at the bottom of the screen. If you have the HP PageWide XL Pro 8200 Printer, there are only two top-level screens: the all-app screen and the widget screen. The first main screen provides direct access to the important printer functions, depending on your printer model and accessories. NOTE: This screen is not available on the HP PageWide XL Pro 8200 Printer. Front panel 9 The all-app screen displays a list of all apps available in your printer, and the status of each of them. The widget screen enables you to monitor at a glance supplies such as ink and paper, the job currently being printed, and the job queue. Beacon The printer has a beacon located on top of the front panel; it gives a summary of the printer status that can be seen from a distance. See video: http://www.hp.com/go/pagewidexl/alerts-and-status-messages/. IMPORTANT: The information provided in the beacon is for functional information purposes only, and is not relevant to your safety. Warning labels on the printer must be always considered when operating the printer, regardless of the status indicated by the beacon lights. 10 Chapter 1 Introduction Beacon Image Status White light Meaning The printer is ready. White moving from left to right The printer is printing or preparing to print. White increasing from the middle The printer is powering on. White decreasing towards the middle The printer is powering off. One white LED pulsing The printer is in sleep mode. Yellow flashing light The printer will need attention soon: for example, it is almost out of ink or paper. Yellow light The printer can print, but there is something wrong. If the problem persists, contact your service representative. Beacon 11 Beacon (continued) Image Status Red light Meaning The printer is unable to print and needs attention, or a major subsystem of the printer is not working. You can change the beacon settings by tapping , then System > Beacon. For example, you can change the brightness of the beacon. You can also turn off beacon warnings and show only definite errors. USB host port Your printer has a Hi-Speed USB host port, intended for connecting a USB flash drive, which can provide files to be printed or a destination for scanned files. Dim mode After some time with no activity (5 minutes by default), the printer goes to dim mode, which reduces the brightness of the front panel by 25% and the brightness of the beacon by 10%. Any activity, such as the use of the front panel or the arrival of a print job, ends dim mode and restores normal brightness. After some time in dim mode, the printer changes to sleep mode. The time periods can be changed from the front panel. See Sleep mode on page 12. Sleep mode Sleep mode puts the printer into a reduced power state after a period of inactivity, turning off some elements to save energy. Printer features can be enabled from this mode, and the printer maintains network connectivity, waking up only as necessary. The printer can be woken from sleep mode in any of the following ways: By pressing the power button By opening a door or drawer By sending a print job By inserting a page into the scanner By installing or uninstalling the Pro Stacker The printer wakes up in several seconds, more quickly than if it is completely turned off. While in sleep mode, the power button blinks. To change the time that elapses before sleep mode, see Change system options on page 13. 12 Chapter 1 Introduction Printer Monitoring (with the Print Spooler) and Remote Printer Management with the HP DesignJet Utility and Web JetAdmin continue to be available during sleep mode. Some remote management tasks offer the option of remotely waking up the printer if needed to perform the task. Change the language of the front-panel display To change the language of the front-panel menus and messages, tap , then System > Language. The language selection menu should now appear on the front-panel display. Tap your preferred language. The available languages are English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Swedish, Polish, Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese. Change system options You can change various printer system options from the front panel. Tap , then System. Date and time options to view or set the printer's date and time. Speaker volume to change the volume of the printer's loudspeaker. Select Off, Low, or High. Front panel brightness to change the brightness of the front-panel display. The default brightness is 50. Beacon > Beacon to change the brightness of the beacon. Select High, Medium, Low, or Off. Beacon > Notify warning alerts to turn warning alerts on or off. Power options > Printer sleep to change the length of time the printer waits before going into sleep mode (see Sleep mode on page 12). You can set the time from 5 to 60 minutes. The default time is 20 minutes (total time including 5 minutes in dim mode). Unit selection to change the units of measurement in the front-panel display. Select English or Metric. By default, units are set to Metric. Restore factory settings to restore the printer settings to their original values as set in the factory. This option restores all of the printer settings except the Gigabit Ethernet settings and paper presets. Printer logs. Firmware update. Minimize paper and ink alerts. Height above sea level. Prepare printer for reshipment. HP PrintOS HP PrintOS is a Web-based operating system for your business--an open and secure cloud-based platform. It drives productivity and inspires innovation with a unique suite of apps that deliver greater control while also simplifying production processes. Change the language of the front-panel display 13 Signing up is the first step to enjoy the benefits of the completely new HP PrintOS, your cloud-based print production operating system. To sign up, go to the HP PrintOS website: http://www.printos.com/. PrintOS advantages Get control over your fleet production. Stay on top of production even when you're away from your printer, and get data-driven insights for better decision-making and continuous improvements. Easily configure your substrates remotely. Put an end to repetitive and time-consuming processes. Backups are automatic, and you can easily restore substrate configurations. Catch new growth opportunities. Easily integrate Web-to-print decoration and signage design tools into your website and unleash your online print-business potential. PrintOS solutions PrintBeat: Remotely monitor your print production, access and download printer job information, and make effective data-driven decisions to keep improving your operations. PrintOS Mobile App: Control your print operations virtually anytime, anywhere by monitoring printer status, ink and substrate consumption, view completed jobs, and immediately identify printing issues even while on the go. Configuration Center: Remotely configure your large-format printer from any location by managing, accessing, and deploying all your printer's substrate configuration from a single place, to simplify and balance your print operations. Learn App: Increase your productivity and business success with knowledgeable employees. HP DesignJet Utility (Windows only) The HP DesignJet Utility enables you to manage your printer from a computer with a TCP/IP connection. Start the HP DesignJet Utility from the icon on your taskbar or from Start > HP > HP DesignJet Utility > HP DesignJet Utility. This launches the HP DesignJet Utility, showing the printers installed on your computer. When you open the HP DesignJet Utility for the first time, it may offer you an automatic update with enhanced functionality that we recommend you to accept. When you select your printer in the left pane, everything that appears in the right pane is specific to that printer. 14 Chapter 1 Introduction Embedded Web Server The Embedded Web Server is a Web server running inside the printer. You can use it to obtain printer information, manage settings and presets, install new firmware, and troubleshoot problems. Service engineers can use it to retrieve internal information that helps to diagnose printer problems. You can access the Embedded Web Server remotely by using an ordinary Web browser running on any computer. Embedded Web Server 15 Supported browsers for desktop and laptop computers Microsoft Edge 82 and later, for Windows 10 and later Apple Safari 12 and later, for OS X 10.13 and later Mozilla Firefox 77 and later Google Chrome 83 and later Supported browsers for tablet computers and mobile phones Google Chrome, latest version, for Android 9 or iOS 12 and later Apple Safari for iOS 12 and later Mozilla Firefox, latest version, for Android 9 or iOS 12 and later See video: http://www.hp.com/go/pagewidexl/connect-ews/. Make a note of your printer's IP address, which you can see on the front panel by tapping the icon, then Network. To use the Embedded Web Server on any computer, open your Web browser and enter the printer's IP address in the browser's address bar. The Embedded Web Server window displays five separate tabs. A button near the top of each page provides access to online help. The Embedded Web Server functions in the following languages: English, Portuguese, Spanish, Catalan, French, Dutch, Italian, German, Swedish, Polish, Russian, Simplified Chinese, Traditional Chinese, Korean, and Japanese. It uses the language that you specified in your Web browser options. If you specify a language that it cannot support, it functions in English. To change the language, change your Web browser's language setting. To complete the change, close and reopen your Web browser. 16 Chapter 1 Introduction Turn the printer on and off If you wish to turn the printer on or off or reset the printer, the normal and recommended method is to use the power key below the front panel. However, if you plan to store the printer for a long period or the power key does not seem to work, you are recommended to turn it off using the power switch at the rear. To turn it back on, use the power switch at the rear. When the printer is powered back on, it takes about 3 minutes to initialize and check and prepare the print bar. Preparing the print bar takes about 75 seconds. However, if the printer has been off for 2 weeks or more, preparing the print bar could take up to 7 minutes, plus 13 minutes if it needs a printhead recovery. See also Sleep mode on page 12. Internal prints The internal prints give various kinds of information about your printer. They can be requested from the front panel. Before requesting any internal print, check that the printer and the paper are ready for printing. The loaded paper should be at least A3 landscape--420 mm ( (16.53 in)) wide--otherwise the print may be clipped. The front panel should be displaying the Ready message. Turn the printer on and off 17 To print any internal print, tap , then scroll down to Internal prints and tap it, then select the internal print you want. The following internal prints are available: Demo prints show some of the capabilities of the printer � CAD black and white � CAD color � GIS � Render � Calendar and agendas � Directional signage � Discount POP signage � Educational board � Giftwrap � Infographics User information prints � Usage report--Shows estimates of the total number of prints, number of prints by paper type, number of prints by print-quality option, counting of scans, and total amount of ink used per color (the accuracy of these estimates is not guaranteed). � HP-GL/2 palette--Shows the color or grayscale definitions in the currently selected color palette. � PostScript font list--Shows PostScript fonts available (PostScript printers only). � Print folder pattern Service information prints � Print all pages Output destination prints (only if the accessory is installed) � Print test on folder to check alignment � Print test on stacker to test alignment Preparing your printer You need to connect the printer to your network, install printer software, and configure various communication options. Default administrator password Note that the printer comes with a default administrator password. See Default administrator password on page 132. 18 Chapter 1 Introduction Connect the printer to your network The printer is able to configure itself automatically for most networks, in a similar way to any computer in the same network. http://www.hp.com/go/pagewidexl/connect-to-network/ The first time you connect it to a network, this process may take a few minutes. Once the printer has a working network configuration, you can check its network address from the front panel: tap . TIP: Consider making a note of the printer's network name and IP address, because you may need them during the setup process of connecting your Windows or macOS computer clients. Modify network configuration You can change the network configuration manually, although it is not normally necessary to do so. To modify the current network configuration, go to the front panel and tap , then at the top of the page, then Network > Gigabit Ethernet. From here you can change the settings manually. You can also do this manually using the Embedded Web Server, which you can log into using the printer's default unique administrator password: see Default administrator password on page 132. If you accidentally misconfigure the printer's network settings, you can restore the network settings to their factory values from the front panel: tap , then at the top of the page, then Network > Restore factory settings. Then you must restart the printer. This automatically provides a working network configuration for most networks. The printer's other settings remain unchanged. Connect the printer to your network 19 For full details of the available connectivity settings, see Networking on page 123. Connect a computer to the printer by network (Windows) When connecting a computer, also install the printer software. The following instructions apply if you intend to print from software applications using a printer driver. See Sending a job to print on page 139 for alternative ways of printing. Before you begin, check your equipment: The printer should be set up and on. The Ethernet switch or router should be on and functioning correctly. The printer and the computer should be connected to the network (see Connect the printer to your network on page 19). Now you can proceed to install the printer software and connect to your printer. Printer software installation 1. Make a note of the printer's host name and IP address from the front panel. 2. Download the printer software from HP's website at http://www.hp.com/go/pagewidexlproseries/support/software. 3. Select Windows or macOS software, and choose which specific software you want to install (by default, all of it). 4. Once downloaded, open it, and follow on-screen steps. If your computer fails to find any printers on the network, the Printer Not Found window is displayed, which helps you to try to find your printer. If you have a firewall in operation; you may have to disable it temporarily in order to find the printer. You also have the options of searching for the printer by its hostname, IP address, or MAC address. Uninstall the printer software (Windows) Use the Control Panel to uninstall the software, in the same way as you can uninstall any other software. Connect a computer to the printer by network (macOS) The following steps provide the complete procedure for this topic. When connecting a computer, also install the printer software. You can connect your printer to a network under macOS by using the following methods: Bonjour TCP/IP NOTE: The printer does not support AppleTalk. The following instructions apply if you intend to print from software applications using a printer driver. See Sending a job to print on page 139 for alternative ways of printing. 20 Chapter 1 Introduction Before you begin, check your equipment: The printer should be set up and on. The Ethernet switch or router should be on and functioning correctly. The printer and the computer should be connected to the network (see Connect the printer to your network on page 19). Now you can proceed to install the printer software and connect to your printer. 1. Go to the front panel and tap . Note the mDNS service name of your printer. 2. Access the install package from HP's website: http://www.hp.com/go/pagewidexlproseries/support/software. If prompted, select your printer from the list. 3. When the PageWide Printer window appears on your screen, click Software and drivers. 4. Select Windows or macOS software, and choose the specific software for your model. 5. In the Setup Assistant screen, look for your printer's mDNS service name (which you noted in step 1) in the Printer Name column. If you find the right name, scroll sideways if necessary to see the Connection Type column, and check that it shows Bonjour. Then highlight that line. Otherwise, continue searching further down the list. If you cannot find your printer's name just click Continue and do the setup manually in your System Preferences later on. Click Continue. 6. Continue following the instructions on the screen. Uninstall the printer software (macOS) You can use the HP Uninstaller to uninstall your printer software. During the previous installation step, you have the option to install the HP Uninstaller application in your system. This should be available under HP in the system Applications folder. IMPORTANT: The HP Uninstaller application will uninstall all HP Software installed in your system. To delete the print queue only, select the Print & Scan dialog from the system preferences. Click the name of the printer and then click the � button. Configure AirPrint for macOS Follow these instructions to use AirPrint with your printer. Before you begin, check your equipment: 1. The printer should be set up and on. 2. The Ethernet switch or router should be on and functioning correctly. 3. The printer and the computer should be connected to the network. Now you can proceed to configure AirPrint for macOS: Uninstall the printer software (macOS) 21 1. Go to the front panel and tap Network > Connectivity > Host name to find your printer's host name. 2. Check that your Mac and printer are both connected to the same network. 3. On the Mac, go to System Preferences > Printers and Scanners, and click + to add a new printer. 22 Chapter 1 Introduction 4. Click the host-name icon and enter the host name into the search box (alternatively, click the IP-address icon and enter the IP address). 5. Your printer will appear in the list. You can edit its name, if you like. Configure AirPrint for macOS 23 6. In the Use field, select Secure AirPrint or AirPrint, and click Add. Configure your connectivity By configuring your connectivity, you can print from your local network, keep your printer up to date, and access additional printer services. Remember to connect your network cable to the printer. Accept the connectivity agreement and settings in order to: Receive automatic firmware updates Participate in the Customer Involvement Program Enable additional printer services A network connection is required, so the printer will test its own connectivity. Configure and troubleshoot the printer's connectivity and start benefitting from connecting your printer. If you are part of the HP Partner Link Pay-per-use service, remember to go to the Connectivity app and tap Printer services > Register new service in order to register the printer service. During initial printer setup, you are asked whether you want to enable these services. That decision can be reset later by tapping , then Connectivity > Reset Connectivity Agreement. In addition, each service can be enabled or disabled individually as explained below. Verify printer connection to HP Check that your printer can connect to HP services. You can do this by tapping and viewing the status there. You can see detailed information by clicking the card. A panel similar to the one below is displayed: 24 Chapter 1 Introduction If there is any problem connecting to HP, you will be provided with a description of the problem and some possible solutions. Configure the Customer Involvement Program and other printer services Check your Customer Involvement Program status. You can do this by tapping , then in the side panel. Tap Test all connectivity to test your connection to HP, the Customer Involvement Program, and other online print services. If any problem is detected, you will be provided with a description of the problem and some possible solutions. Configure firmware updates You can choose from the Embedded Web Server or from the front panel whether and how to download firmware updates. NOTE: If an administrator password has been set, it will be required to change these settings. In the Embedded Web Server: click About printer > Firmware update. Using the front panel: tap , then in the left panel, then Check. The following settings are available: Check: The printer will inform you when new firmware is available. Download: The printer will automatically download new firmware whenever it becomes available. Deactivate this option to download new firmware manually. NOTE: Downloading the firmware does not mean that you have installed it in your printer. To install the new firmware, you must confirm the installation manually. Firmware update history: A list of firmware versions that have been installed in the printer. It is usually possible to reinstall the version immediately before the version that is currently installed, if you have some problem with the current version. Configure a network folder Follow this procedure if you want to create a network folder. Configure the Customer Involvement Program and other printer services 25 In the printer's Embedded Web Server, click the Settings tab and Network folder. See Embedded Web Server on page 15. On the Network folders page, click at the top of the page, and fill in the various fields: Display name: Name displayed in the front panel when you are choosing the file's scan destination/printing origin (depending of the functionality use). Network path: Should contain the network name of the remote computer and must start with // followed by the path. Protocol: SMB Functionality Use: Choose between Print only, Scan only, Print and Scan or None. Default Network destination: Enable this option to configure this folder as the default destination for files. Browse Network folder Structure: Enable to browse through the structure of folders. Authentication requirements: Enter the login username and password for the printer to access documents and images in the network folder. The username and password are stored and encrypted in the printer's memory. There are 3 options: � None: Use this setting for an unprotected folder on the network (no credentials required). � Automatic login using following credentials: Enter username and password only once during configuration and later use the folder in the front panel without entering credentials. 26 Chapter 1 Introduction � Prompt for credentials when needed: Enter username and password in the front panel every time you use it. NOTE: User password should contain the password of the user. Domain should contain the name of the domain in which the user name exists. If the user does not belong to any domain, leave this field empty. Security Pin Option: Create a 4-digit security PIN to prevent unauthorized people from accessing documents and images in this network folder. For a network folder, enter the remote computer's name or IP address, the shared folder's name or IP address, and the username and password of the user already created on the remote computer. Leave the user domain field empty unless the user is a member of a Windows domain. If the user is only a local user of the remote computer, leave the field empty. You can use the name (instead of the IP address) in the server name field, only if the shared folder is on a Windows computer in the same local network. Click Apply to save the configuration. The printer automatically checks that it can access the network folder. If not, see Cannot access the network folder or HP SmartStream (if installed as an accessory) on page 183. NOTE: If the product has already been configured to use a network folder and you now want to use a different network folder, click . To clone the network folder, tap the clone icon; to delete the network folder, tap the delete icon. You can check that the shared folder remains accessible by clicking Verify in the Embedded Web Server at any time. A correctly configured shared folder can become inaccessible if the user's password is changed, or if the shared folder is moved or deleted. Example: Create a network folder under Windows The following steps provide the complete procedure for this topic. 1. Create a new user account on the remote computer. You can use an existing user account for this purpose, but it is not recommended. 2. Create a new folder on the remote computer, unless you want to use an existing folder. 3. Right-click the folder and click Properties. Example: Create a network folder under Windows 27 4. In the Sharing tab, click the Advanced Sharing button. 5. Ensure that the user has the correct permission settings depending of the functionality use of the network folder. If you configured a scan-to-folder, you need to ensure full read/write control over the shared folder so that the user(s) can add files to folder. To do this, click Permissions and grant Full Control to the user (or 28 Chapter 1 Introduction to any suitable group that includes that user). If the user(s) is going to use the folder to print documents, a read-only permission is enough. 6. For scanner users, If there is a Security tab in the Properties window for your folder, then you must also grant the same user Full Control over the folder in the Security tab. Only some file systems such as NTFS require this. Example: Create a network folder under Mac OS The following steps provide the complete procedure for this topic. 1. Create a new user account for the User on the remote computer. You can use an existing user account for this purpose, but it is not recommended. 2. Create or choose a folder on the remote computer. By default, Mac OS users have a Public folder that can easily be used for this purpose. Example: Create a network folder under Mac OS 29 3. Open the System Preferences application and click the Sharing icon. 4. Depending of the functionality of the folder, make sure the user has the right permissions. For scanning purposes, Read & Write is needed to access the folder. 5. Click Options. 6. Check the Share files and folder using the SMB box, and make sure that the scanner user is checked in the On column. 30 Chapter 1 Introduction 7. Click Done. You can now see file sharing enabled and Windows sharing on. 8. You must configure the printer to send scans to the folder. Configure the email server Configuring the email server permits the printer to send email messages. To configure the email server using the Embedded Web Server, click Settings > E-mail server, and fill in the following fields, which are usually supplied by the email server provider. SMTP server and port number: The IP address or fully qualified domain name of the outgoing mail server (SMTP) that will process all email messages from the printer. If the mail server requires authentication, email notifications will not work. Printer e-mail address: The email address assigned to the account that is being configured in the printer. This email address will appear in the From: field of all the email messages sent by the printer. This is not the same email address that is used by HP Connected. Attachment size limit: The maximum size of a file attached to an email message. When you scan to email from the front panel, you will be warned if an attachment is higher than this limit, but you can ignore the warning and send the message anyway. Use SSL certificates: Check this box to use SSL certificates if the server requires an encrypted connection. Click the link to configure advanced certificate settings. Authentication. If you choose authentication, you are also asked for your username and password. Once you have configured the email server, you are strongly recommended to check the configuration. Configure the email address book The printer uses Lightweight Directory Access Protocol (LDAP), which provides access to a network address book for scan-to-email and authentication purposes. The following instructions explain how to use LDAP to connect the printer to a network email address book, and to authenticate users of the printer using their LDAP credentials. Configure the email server 31 Email lookup When the printer uses LDAP for scan-to-email, it searches a database of email addresses. When you enter the email address and click the Search button, LDAP searches a list of email addresses for matching characters. You can refine the search results by typing additional characters and performing a new search. Printers that support LDAP also support the use of a standard outgoing email profile, so they do not require a connection to an LDAP server in order to send email. Information needed before starting Ensure that you have this information before starting the configuration. Server address (hostname or IP) Server authentication requirements Path to start search (BaseDN, Search Root) (for example, o=mycompany.com) Attributes for matching the name entered (such as cn or samAccountName), retrieving the email address (such as mail), and how the name will be displayed on the control panel (such as displayName) Address book setup The following steps provide the complete procedure for this topic. You can configure the printer to obtain email addresses from an LDAP server, so that they are available when users of the printer want to search for an address. 1. Open the Embedded Web Server. 2. Click Settings > Address book. 3. Enable the LDAP server (mandatory to continue with the LDAP configuration). 4. Network Directory Server section: Enter the name of the LDAP server address (for example, ldap.mycompany.com) and Port. 5. Server Authentication Requirements section: Select the appropriate authentication type in the server (Windows credentials, simple credentials, use printer user's credentials). You must fill in the domain name, username, and password. 6. LDAP Database Search Settings section: Fill in the following fields. In the path to start a search (BaseDN, Search Root) box, enter the path to start searching the database (for example, o=mycompany.com). In the recipients's display name box, enter the name of the attribute that contains the person's name (for example, displayName). In the recipient's email address box, enter the name of the attribute that contains the person's email address (for example, mail or rfc822Mailbox). Use the LDAP filter condition box to set up an optional filter to filter out email addresses. 7. Click the Apply button to save the settings. Setup is complete. 32 Chapter 1 Introduction 8. To check that the LDAP retrieval is set up correctly, enter at least three characters of a network contact name in the Test box, and then click the Test button. If the test is successful, a message is displayed. Turn email notifications on and off The notification service is always turned on, but all specific notifications are turned off by default. You can turn them on or off individually by selecting Notifications from the Settings tab of the Embedded Web Server. IMPORTANT: In order to receive email notifications from the printer, you must have configured the email server (see Configure the email server on page 31). Drivers There are various different drivers for your printer. Which is best for you depends on your circumstances: Your operating system The types of applications from which you print You may wish to install one or several drivers according to your needs. You can find the latest drivers and software at http://www.hp.com/go/pagewidexlproseries/support/software/. Drivers for Windows PCL3 driver (basic driver) PDF driver (best for applications requiring accurate color or transparencies) Drivers for macOS Raster driver � For macOS 10.13 and later � Best for CAD, GIS, and office applications PostScript 3 driver � For macOS 10.13 and later � Best for applications requiring accurate color HP Print Preview (Windows) The HP Print Preview application enables you to see a basic preliminary preview of how your job will be printed. This application is available only under Windows. You can install HP Print Preview by downloading the integrated installer from http://www.hp.com/go/pagewidexlproseries/support/software/. You can change the rotation, scaling, color mode and the paper source settings in the application before you print. Turn email notifications on and off 33 Set Windows driver preferences You can change some default settings in your printer driver according to your own preferences, for instance to set color emulation or paper-saving options. To do this, click the Start button on your computer's screen, then click Devices and Settings. In the Devices and Settings window, right-click your printer's icon, and click Printing Preferences. Any settings you change in the Printing Preferences window will be saved as default values for the current user. To set the default values for all users of your system, right-click the printer's icon, click Printer Properties, go to the Advanced tab, and click Printing Defaults. Any settings you change in the printing defaults will be saved for all users. Accessibility Some printer settings can be changed to make the printer easier to use by people with particular disabilities. Front panel If required, the front-panel display brightness and the loudspeaker volume can be changed. See Change system options on page 13. If your mouse is connected by USB, you can use the mouse wheel to enlarge the elements of the user interface. Embedded Web Server From the Embedded Web Server, you can see the status of the printer, and perform other actions without using the front panel. The Embedded Web Server has various accessibility options. For information about these options, click Support > Accessibility. 34 Chapter 1 Introduction See more about HP accessibility at http://www.hp.com/hpinfo/abouthp/accessibility/ for information about the HP Accessibility Program, and HP's commitment to making its products and services accessible to people with disabilities. Other sources of information This guide is supplemented by various other documents about your printer. The following documents can be downloaded from http://www.hp.com/go/pagewidexlproseries/support/manuals/: Introductory information User's guide Legal information Limited warranty The Quick Response (QR) code images found in some parts of this guide provide links to additional video explanations of particular topics. Other sources of information 35 2 Paper handling The purpose of your printer is to print on various kinds of paper, so paper handling is an important subject. General information and tips The following sections provide details for this topic. Please read this information before starting to load paper into the printer. Check that temperature and humidity in the room are within the recommended ranges for the printer. Wear gloves when handling paper, to avoid getting fingerprints and other marks on the paper. Wear cotton gloves when handling photo paper, to avoid transferring oils onto the paper. Preparing flexible and card sheets for printing Proceed as follows when you intend to print on sheets. See video: http://www.hp.com/go/pagewidexl/load-sheets-with-sheet-feeder/. 36 Chapter 2 Paper handling 1. When you receive the paper from the manufacturer, store it on a flat and rigid surface, such as metal or wood shelves. 2. Do not leave the stack of sheets open for more than 2 hours. When you have extracted the sheets that you want to use, close the envelope to protect the remaining sheets. 3. If there is dust on the top sheet, clean it or discard it. 4. If you use the sheet-feeder accessory to load the paper: NOTE: The sheet feeder is an accessory that can be bought separately. a. Before loading the sheets into the sheet-feeder tray, riffle through them to aerate them. Preparing flexible and card sheets for printing 37 b. If you will not be using the sheets soon, cover them; or discard the top sheet later. NOTE: If the sheets have loose fibers: Use sandpaper to smooth the edges of the stack of sheets. Remove large particles. You can use a cloth that attracts paper fibers and dust, or clean the edges of the stack with a vacuum cleaner or compressed air. c. Take the top 15�25 mm of the pile of sheets and bend down both corners of the leading edge. To smooth out the corner folds, take the entire leading edge and bend it downward. To confirm that the edges have been folded correctly, the stack should appear with the corners flat, but bent slightly downward. Flatten the shape of the corners, if necessary. Repeat for the rest of the sheets in the pile, until the entire pile has been folded. d. For sheets that tend to suffer from smears, especially sheets of 1�2 mm thickness, HP recommends also bending the whole trailing edge of the pile of sheets downwards over the rounded edge of the sheet-feeder tray. Bend the trailing edge several times, applying pressure at different points along the edge with both hands, as shown below. TIP: If the paper is too flexible to stretch with a simple bend, wrap it around the bottom of the rounded edge of the sheet-feeder tray, and apply and sustain pressure for 1 second at various places along the sheet width. 5. Confirm the fold quality, as follows: 38 Chapter 2 Paper handling a. Once the entire stack has been folded, place the stack in the top-right corner of the sheet feeder and slide a hand across the leading edge to ensure that the corners do not pop upwards when pressure is applied nearby. b. If the corners pop upwards, or there are many folded corners while printing the current stack, weaken the fibers near the corners by taking 15�25 mm portions of the stack and folding the corners downwards, then upwards. Then, repeat step 3b. c. If the corners continue popping upwards, take 15�25 mm portions of the stack and fold the corners downward once more, but more acutely, as if pinching the paper. Repeat for the entire stack. Once a week, use a cloth to clean the sheet-feeder surfaces and printer input area (the area through which the sheets slide during the feeding operation). Printing on sheets The following steps provide the complete procedure for this topic. If you print from the input tray, for all single sheets (flexible and rigid), the maximum density is 1000 g/m�, and the maximum thickness is 10 mm (0.39 in). The printer accepts flexible sheet paper sizes between A2 portrait (420 � 594 mm) and B1 (707 � 1000 mm). For rigid sheets, the maximum recommended length is 765 mm when fed manually through the input tray. Greater lengths could require manual assistance to avoid print-quality issues.Inline measure markup needed The recommended environmental conditions for sheet printing are: � Temperature: 20�30�C � Relative humidity: 30�60% If there is a concave side, make sure it is facing down. To minimize paper jams and ink smears, HP recommends using papers whose grain runs perpendicular to the printing direction. Therefore: � For portrait printing, the grain should be parallel to the short side of the sheet. � For landscape printing, the grain should be parallel to the long side of the sheet. Double-sided printing on flexible and card sheets with sheet-feeder accessory These tips may help you to get best results from double-sided printing. 1. For cut sheets of less than 200 g/m�, HP recommends low ink density when printing area fills on side A and side B, such as maps, GIS-style plots, and light-colored graphics. 2. Once all sheets have been printed on side A, load the stacked sheets on the sheet-feeder input tray with the unprinted side facing up. 3. Aerate the sheets and bend the corners of the leading edge, as described in Preparing flexible and card sheets for printing on page 36. Printing on sheets 39 Printing on rolls The following steps provide the complete procedure for this topic. All paper rolls must be between 279 mm ( (11 in)) and 1016 mm ( (40 in)) wide, and the roll core must be 76 mm ( (3 in)) in diameter. Each drawer can be loaded with two paper rolls (front and rear). Your printer has up to three drawers: the second and third may be purchased as accessories. The roll positions are numbered 1 and 2 in the top drawer, 3 and 4 in the middle drawer, 5 and 6 in the bottom drawer. The roll numbers are displayed on the front of each drawer and on the roll hubs. Each drawer has lights to communicate its status: Drawer roll icon light � Off: The roll has paper, or there is no roll. � On (orange): The roll is running out of paper. � On (red): The roll is out of paper. Drawer lock light � Off: You can open the drawer. 40 Chapter 2 Paper handling � On: Do not open the drawer. The paper is moving and you could cause a paper jam. The input tray is located above the drawers. See Manual load of rigid or flexible sheets (single-sided printing) on page 48. You can save paper by using the appropriate settings. The printer automatically estimates the remaining length of the roll. Supported paper types Your printer can use a wide range of paper types, including bond papers, coated papers, films, self-adhesive materials, and banner and sign materials. Supported HP papers These papers are sold by HP for use with your printer. See the latest information on HP-branded papers supported for your printer and download paper presets for any of these papers from the printer's front panel or from http://www.hplfmedia.com/. NOTE: On the webpage, go to the right pane and select the category Graphics & Technical, then filter by your printer. Third-party-supported paper types These generic paper types can also be used with your printer. Rolls This topic explains the concepts involved in this subject. Plain papers Plain paper < 90 g/m� Plain paper 90�110 g/m� Plain paper > 110 g/m� Recycled paper Colored paper Coated papers Coated paper 90�100 g/m� Heavyweight coated paper Poster papers Poster matte paper Supported paper types 41 Poster satin paper Poster gloss paper Poster semi-gloss paper Blueback paper Banner and sign Polypropylene Tyvek 135 g/m� Blueprint Blueprint Boards and sheets These are non-rolled paper types: rigid boards and flexible cut sheets. Boards Plain/uncoated foam board Water-based coated foam board Unlined compressed board Flexible sheets and cardstock Water-based coated paper < 200 g/m� Water-based coated paper 200�400 g/m� Water-based coated paper > 400 g/m� Poster matte < 200 g/m� Poster matte 200�400 g/m� Poster matte > 400 g/m� Plain/uncoated < 200 g/m� Plain/uncoated 200�400 g/m� Plain/uncoated > 400 g/m� Paper status Each paper loaded into your printer may have a different status. 42 Chapter 2 Paper handling The icon displays the paper sources in your printer, and one of the following status messages for each: Low on paper Out of paper Paper not loaded Calibration pending Unsuccessfully loaded Load malfunction Ready Error Load roll paper This is the standard procedure for loading a roll of paper into your printer. http://www.hp.com/go/pagewidexl/load-roll/ 1. Tap , then Load. TIP: If the printer is not printing and the lock light on the drawer is off, you can skip this step. 2. Open the drawer. Load roll paper 43 WARNING! Do not stand on the drawer: the printer could fall over. CAUTION: Do not leave the roll on top of the scanner. TIP: You can load more than one roll at the same time. TIP: Load heavier rolls in upper drawers; they can weigh up to 18 kg (40 lb). 3. Open the locking levers on the left and right hubs. 4. Move the hubs outwards (they are linked) to make room for the roll. 5. Place the roll into the drawer between the hubs, with the paper edge as shown. Do not load the roll at an angle, like this: 44 Chapter 2 Paper handling 6. Slide the hubs back towards the center so that they engage with the roll. 7. Ensure that the hubs are fitted tightly to the roll on both sides. Load roll paper 45 8. Important: Close the locking levers on the left and right hubs. 9. Feed the paper into the appropriate slot: the front slot for the front roll, the rear slot for the rear roll. TIP: The rear roll may need extra roll-ups to facilitate automatic feeding. Do not stop feeding until the paper is automatically advanced. 10. Continue feeding until you hear a beep. 11. If the paper edge is not straight and clean, you can cut it off with the appropriate button (there is a button for each roll in the drawer). When you press the button, the paper is advanced; when you release the button, the paper is cut. Remember to remove the cut strip of paper. 12. Close the drawer when you have finished loading rolls into it. 46 Chapter 2 Paper handling 13. Select the paper type on the front panel. The front panel remembers the last paper type loaded in this position, in case that helps. 14. When you are ready, tap Finish and check. The printer checks the position, width, and length of the loaded paper. The width and length are displayed on the main screen. NOTE: If you do not select a paper type, the front panel waits a while and then executes Finish and check automatically. Unload roll paper The following steps provide the complete procedure for this topic. You can unload a roll of paper from the printer without using the front panel. 1. Ensure that the printer is not printing and that the lock light on the drawer is off. 2. Open the drawer. Unload roll paper 47 WARNING! Do not stand on the drawer: the printer could fall over. 3. Remove the paper from the feeding slot. 4. Open the locking levers on the left and right hubs. 5. Slide the hubs to the side so that you can remove the roll. 6. Remove the roll (or the core, if only the core is left). 7. Close the locking levers on the left and right hubs. 8. Close the drawer. Manual load of rigid or flexible sheets (single-sided printing) Follow these instructions to load sheets manually. See video: http://www.hp.com/go/pagewidexl/printing-boards-with-input-tray/. NOTE: The lowest standard size that you can load is A2 landscape for flexible papers, and A3 portrait for rigid papers. 1. Ensure that the printer drawers are closed. 2. Ensure that the sheet has no folded corners and is not warped. Also see General information and tips on page 36. 3. Prepare the job using HP SmartStream or RIP software. If you use HP SmartStream, select the Sheet view icon on the toolbar, then select the other parameters such as paper type, thickness, size, and print quality. NOTE: You can select thickness in HP Smartstream only with certain types of paper. 4. Click Print. The printer starts to process the job. You can check the status of the job at any time by tapping the Job queue icon on the front panel. 5. The front panel displays the message that a manual sheet load is required. Tap Continue to proceed. 48 Chapter 2 Paper handling 6. When prompted by the front panel, open the input tray. 7. Push the input tray handle. 8. If you have a rear stacker, the front panel may prompt you to set the lever of the stacker to the correct position for your paper. 9. The front panel guides you through the loading process. Align the edge of the sheet with the line at the right-hand side of the printer. 10. The printer measures the width and thickness of the first sheet. If it does not match what was already selected in the software or front panel, the front panel will prompt you to review the sheet configuration or unload the sheet and try again. NOTE: The maximum supported length of rigid sheets in the input tray is 765 mm (30.1 in). Longer sheets, up to 1500 mm, can be printed with external support. The support can be manual or with an accessory. Manual load of rigid or flexible sheets (single-sided printing) 49 NOTE: The Thickness setting on the front panel is enabled or disabled depending on the paper category. It is enabled for Cardstock and Board categories. If it is enabled, take care to provide an accurate thickness, which is important for correct loading. If necessary, you can measure the paper thickness with ruler or caliper. 11. Feed in the sheet until you hear a beep. NOTE: If the job has several pages, an icon is displayed to indicate that you should not load another sheet yet. 12. Load the next sheet when the front panel prompts you to do so. 13. Collect the printed sheet(s). NOTE: If you have an unexpected problem at any stage of the paper loading process, see Cannot load a sheet on page 54. Manual load of rigid or flexible sheets (double-sided printing) The following steps provide the complete procedure for this topic. NOTE: Double-sided printing on rolls is not supported. 1. Read the relevant recommendations in General information and tips on page 36. 2. Prepare the job using HP SmartStream or your preferred RIP software. If you use HP SmartStream, click the double-sided icon on the toolbar after adding the job to the application, to enable double-sided printing. Once that is enabled, documents are divided into A and B sides. Select the printer order AAA|BBB (group sides) or A|B, A|B, A|B (intercalate sides) from Job options. 50 Chapter 2 Paper handling Select the other parameters needed and click Print. See the SmartStream user guide for more information. 3. The printer starts to process the job. You can check the status of the job at any time by tapping the Job queue icon on the front panel. 4. Start the paper-loading procedure as described in Manual load of rigid or flexible sheets (single-sided printing) on page 48. 5. When prompted by the front panel, flip the printed sheet(s) vertically, align them to the right, and load them to print side B. Manual load of rigid or flexible sheets (double-sided printing) 51 6. If you need to adjust the image at any time, tap the ellipsis icon at the top right of the Job Queue page and select Page adjustments. You can adjust the horizontal offset (move the image on the X axis from -3 to +3) and the vertical offset (move the image on the Y axis from -3 to +3). Tap the information icon at the top of the front panel to display the page adjustments information. NOTE: For double-sided printing with the sheet feeder accessory, see Print with the sheet feeder on page 88. Paper options You can use the paper options to change the paper type or protect a paper type from accidental printing. To see the paper options, tap . 52 Chapter 2 Paper handling The following options are available: Select the paper source. Edit type: You can modify the type of the loaded paper. Edit length: You can modify the length of the loaded paper. Protect paper types: You can protect selected paper types to avoid printing on them unintentionally. Store paper You should take some precautions to maintain paper quality while it is in storage. Storing rolls Store rolls in the original packaging within the temperature and humidity range specified on the paper label. If the label gives no specification, try to store the rolls at 20�C and a relative humidity of 40�60%. When natural tracing paper is stored in a humid environment, its width when loaded can vary, and it may even jam in the printer. To avoid this, store this kind of paper in its packaging in humid conditions. Remove it from the printer in conditions of low temperature and high humidity (such as 15�C and 80% relative humidity). If you see that the paper has been affected by humidity, cut off the beginning of the roll: about 8 m (26 ft). Store rolls covered by another piece of paper or cloth. Allow all papers to adapt to room conditions, out of the packaging, for 24 hours before using them for printing. The use of tape to stick the leading edge of the roll to the core is especially important for heavy papers, because the inherent stiffness of the paper can cause it to loosen and unwind from the core. Store paper 53 Storing flexible sheets For best results, flexible or rigid sheets should be flat. Non-flat sheets may affect the accuracy of dot placement and paper feeding, and can cause print-quality defects and/or paper jams. Avoid stacking many sheets on top of each other, as pressure can deform them. Both sides of each sheet should be clean and dry. See also General information and tips on page 36. Cannot load roll paper The following sections provide details for this topic. If you have a problem when trying to load a roll, try these suggestions: Check that you have a roll in the selected drawer and slot. Check that the locking levers are closed on both hubs, and that the hubs are correctly positioned. Ensure that you locked the hubs before feeding paper into the printer. Check that the paper is correctly fed into the printer. Check that the paper is not crumpled or warped, and that the edges are straight. Check that the drawer is correctly closed. Check that the paper is wound tightly on the roll. Check that the paper is attached to the core. Check that you follow the paper specifications. TIP: When loading rear rolls, you must feed more paper manually (about 40 cm (16 in)) than with front rolls. Cannot load a sheet Occasionally a sheet may fail to load successfully. 54 Chapter 2 Paper handling If you have a problem when trying to load a sheet, try these suggestions: Check that the sheet is not crumpled or warped, the corners are not folded, and the edges are straight. Check that the sheet is not too thick. See General information and tips on page 36. Protect a paper type You can protect selected paper types to avoid printing on them unintentionally. A protected paper type will be printed on only when the paper type is explicitly specified in the job. To protect a paper type, go to the paper app, tap ... for the paper type you want to protect, then Protect roll . Alternatively, you can tap , then Paper source > Paper type protection. When a paper type is protected, the icon appears before the paper name. To print on a protected roll, just select the paper type explicitly when submitting the job from a printer driver or other job submission software. NOTE: If a protected paper type is not explicitly selected, and no other paper types are available, an out-ofpaper message will appear. Paper presets Each supported paper type has its own characteristics. For optimum print quality, the printer changes the way it prints on each different paper type. For example, some may need more ink and some may require a longer drying time. So the printer must be given a description of the requirements of each paper type. This description is called the paper preset. The paper preset contains the ICC profile, which describes the color characteristics of the paper; it also contains information on other characteristics and requirements of the paper that are not directly related to color. Existing paper presets for your printer are already installed in the printer's software; these are called installed papers. You can find more paper presets with an online search or with the HP Media Locator. See video: http://www.hp.com/go/pagewidexl/download-profile/. Online search in the paper library You can search online for a paper preset by using the online search function within the Paper library front-panel menu. The printer connects to the HP Media Locator database on the Internet and allows you to search all available paper presets for your particular printer model, including HP and third-party paper brands. A wide Protect a paper type 55 variety of different paper presets may be available, and the database of paper presets is continuously updated and expanded. You will always get the most up-to-date content in this way. When the printer is connected to the database (this may take a few seconds), a list of all available paper presets for your printer model is displayed. You can browse the list by scrolling it, and get details on any preset by tapping its name. Besides browsing, there are two additional ways to look for presets: free-text search and filters. Free-text search allows you to type in any text using an on-screen virtual keyboard; all paper presets containing that text in any part of their name or description will be displayed. Filters are available for brand, type, sub-type, and application. When a value is selected for a given filter, only the matching paper presets will be displayed. For example, if you select "HP" from the brand filter, only HP paper presets will be displayed. The effect of using more than one filter is to narrow the search to the combination of the filter settings. For example, if you choose "HP" from the brand filter and "Self-Adhesive Vinyl" from the type filter, only paper presets for HP Self-Adhesive Vinyl papers are displayed. Once you have located the paper preset of your choice, tapping its download icon will queue it for automatic download and installation in the background. You can select as many paper presets as you want for download and installation (they will be processed in the order that they were selected). You can return to another part of the Media Manager or another front-panel screen at any time after queuing presets for download, and this will not interrupt the download and installation process. Once a paper preset has been downloaded in the background, it is checked and installed on the printer's hard disk. During checking and installation, a full-screen message is shown on the front panel. This message disappears when checking and installation is complete. The new paper preset now appears in the paper library, together with all previously installed and factory provided presets, and is ready for use. HP Media Locator The HP Media Locator database of paper presets can also be accessed from a Web browser. The HP website https://www.printos.com/ml/ provides access to the database for different regions, printer models, applications, suppliers, paper types, and so on. When you have located the paper preset of your choice, you can download it to your computer. To install the preset into the printer with which you want to use it, use the printer's Embedded Web Server. Click Paper > Paper presets management > Import paper preset. Click Browse to browse to the paper preset file that you have previously downloaded to your computer, then click Update to install the preset in your printer. The Embedded Web Server also allows you to export one or more paper presets from your printer for use with another printer of the same model. To export more than one paper preset at a time, click the paper presets you want to export while pressing the Ctrl key. All exported presets will be saved in the same paperpresets.oms file. When importing a previously exported paper preset, you may see a message warning you that the package is not signed (only packages downloaded from the HP Media Locator Internet database are digitally signed, as a form of authentication); you can either ignore the warning and continue with the installation, or abort the installation. If you get an error message while exporting: Check that you have enough disk space available. Check whether importing multiple paper presets will exceed the maximum permitted for the printer (10 presets). 56 Chapter 2 Paper handling To install a downloaded paper preset Follow these instructions to install a new paper preset. 1. After finding the right paper preset at https://www.printos.com/ml/, or the paper manufacturer's website, click the Download now button and save the paper preset (an .oms file) on your computer. NOTE: If you do not find the paper preset you want on the Web, you may find that it has been added to the latest firmware for your printer. 2. Before starting to install the new preset, make sure that the printer is idle and the print queue is stopped. Installing a new paper preset will interrupt any printing that is in progress. 3. Start the HP DesignJet Utility or the Embedded Web Server. In the Embedded Web Server, click the Paper tab. In the Paper Management section, click the Import paper preset tab. 4. On the Import page, select the paper preset file that you downloaded in step 1. 5. Click the Import button and wait for the update process to finish. It may take some time. 6. Check that the new paper type appears in the Additional paper or Custom paper category in your printer's front panel. Now that you have imported the paper preset, you can select the paper type from the front panel and from the driver. The paper preset for the new paper type is ready to use by your application. To create a custom paper preset Before using a custom paper type with your printer, you should add a paper preset for the new paper. You can create a custom paper preset directly from the front panel. The paper preset name will appear in the printer driver and on the front panel. You can export the new paper preset to your computer and use it on other printers, by using the Embedded Web Server: 1. Go to the installed papers inside the Paper Library in the front panel. 2. Tap the Clone button. 3. Select a paper category from the drop-down menu. The paper category determines the amount of ink used and other basic printing parameters. 4. Enter your paper's name. TIP: The paper's commercial name is likely to be the most understandable for other users of the printer. 5. Select the appropriate settings: drying time, horizontal cutter, and so on. 6. Click the right-arrow icon. 7. You will find the paper name in the Custom paper category in the front panel. To clone a paper preset, follow this simple procedure: 1. From the Paper tab, click Paper management > Export paper preset. To install a downloaded paper preset 57 2. Select a paper preset and click the Export button. An OMS package with the paper preset will be downloaded. NOTE: This page shows only the custom paper presets that you can export. Now that you have created the paper preset, you will be able to select the paper type from the front panel and from the driver under the Custom paper category. Paper jam When the printer detects a jam, it tries to resolve the issue automatically. If it cannot, it stops, and you must fix the problem manually. The front panel starts the paper jam wizard to display where the jam occurs and how to fix it. Clear the paper jam as instructed on each screen of the wizard. When you have removed all the paper, tap Check now to check that the problem has been fixed successfully. See video: http://www.hp.com/go/pagewidexl/removing-paper-jams-in-xl-pro-printers/. Paper jam when loading from the input tray Follow the instructions on the front panel, which will recommend whether to remove the paper from the front or the back of the printer. Paper jam in the cut sheet/rigid input tray The following steps provide the complete procedure for this topic. 1. With the input tray open and in printing position, pull out the paper. 2. Make sure there are no loose pieces of paper left. 3. Close the input tray. 58 Chapter 2 Paper handling 4. Move the slider button to unlock the front cover and lock the input tray. 5. Open the front cover door to check that there are no loose pieces of paper left. 6. If necessary, cut the paper; but do not try to cut a rigid sheet. IMPORTANT: Use scissors for this purpose, not a single blade. Paper jam in the cut sheet/rigid input tray 59 7. Make sure there are no loose pieces of paper left. 8. Close the front cover. 9. Move the slider button to lock the front cover and enable the input tray. 60 Chapter 2 Paper handling 10. Open the input tray and push it to the end (printing position). 11. Wait until the printer is ready, confirming that the jam has been removed. 12. Resume printing with another sheet of paper. Paper jam in the paper-access front cover If the paper jams behind the paper-access front cover, you may need to clear it manually. Paper jam in the paper-access front cover (paper visible) If the paper is still visible in the input tray: 1. Pull out the paper. 2. If you cannot remove the paper or it is broken into multiple parts, pull the input tray out as far as it will go, then close it. 3. Move the slider button to unlock the front cover and lock the input tray. 4. Open the front cover. Paper jam in the paper-access front cover 61 5. Pull out any paper that you see in the print zone. CAUTION: Pull out only the paper and not the struts of the printer. 6. If necessary, cut the paper; but do not try to cut a rigid sheet. IMPORTANT: Use scissors for this purpose, not a single blade. 7. Make sure there are no loose pieces of paper left. 8. Close the front cover. 62 Chapter 2 Paper handling 9. Move the slider button to lock the front cover and enable the input tray. 10. Wait until the printer is ready, confirming that the jam has been removed. 11. Resume printing with another sheet of paper. Paper jam in the paper-access front cover (paper not visible) If the paper is not visible in the input tray: 1. Make sure that the jam is not in the accessory interface (if any). 2. Open the output module. 3. Pull out the paper. CAUTION: Be careful not to touch the pinchwheels: they are sharp and can cut your fingers. Paper jam in the paper-access front cover (paper not visible) 63 4. Make sure there are no loose pieces of paper left. 5. Close the output module. 6. Wait until the printer is ready, confirming that the jam has been removed. 7. Exceptional case: If the paper jam persists, check whether there is paper at the front: a. Open the front cover. 64 Chapter 2 Paper handling b. Pull out any paper in the belts area. CAUTION: Pull out only the paper and not the struts of the printer. c. If necessary, cut the paper; but do not try to cut a rigid sheet. IMPORTANT: Use scissors for this purpose, not a single blade. d. Make sure there are no loose pieces of paper left. e. Close the front cover. f. Wait until the printer is ready, confirming that the jam has been removed. 8. Resume printing with another sheet of paper. If you are using a flexible sheet and there is a top stacker installed, see Paper jam in the top stacker accessory on page 70. If the paper jam persists, see Paper jam in the paper output on page 69. Paper jam in the paper-access front cover (paper not visible) 65 Paper jam in a drawer If the paper jams in a drawer, you may need to clear it manually. 1. Open the drawer in which the paper jam has occurred. 2. Cut the paper if necessary. 3. Open the front cover of the drawer. 66 Chapter 2 Paper handling Areas where a jam may occur are identified with this label: 4. Move the cutter to the right-hand side, unless it is there already. CAUTION: Take care not to cut yourself when moving the cutter. CAUTION: Do not dismantle the cutter assembly: refer it to qualified service personnel for servicing. 5. Remove the paper, cutting it manually if necessary. Paper jam in a drawer 67 6. Make sure there are no loose pieces of paper left in the drawer. 7. Close the front cover of the drawer. 8. Rewind the paper. 9. Cut off the leading edge of the paper if it has been damaged. 10. Rewind again and feed the paper into the slot. 11. Use the paper-cut button to cut the leading edge again. 12. Close the drawer. 13. Wait until the printer is ready for paper. 68 Chapter 2 Paper handling 14. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the paper output If the paper jams where it emerges from the printer, you may need to remove it manually. 1. Make sure that the jam is not in the accessory interface. 2. If you have an F60 or F70 Folder installed, raise the folder tray. NOTE: The F70 Folder is available only for certain models. If you have other accessories, detach the accessory from the printer. 3. If your printer has an output button, press it to raise the output module. 4. Pull out the paper. CAUTION: Be careful not to touch the pinchwheels: they are sharp and can cut your fingers. Paper jam in the paper output 69 5. Make sure there are no loose pieces of paper left. 6. Close the output module, if your printer has one. 7. Wait until the printer is ready for paper. 8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the top stacker accessory The following steps provide the complete procedure for this topic. 70 Chapter 2 Paper handling If the paper jams in the top stacker, you may need to remove it manually. (If the top stacker is not installed, disregard this procedure.) NOTE: If your printer does not have a top stacker, it is available as an accessory. 1. Open the paper-output door. 2. Remove the paper. 3. Open the rear cover. 4. Pull out the paper. 5. Open the stacker. Paper jam in the top stacker accessory 71 6. Pull out the paper. 7. Close the rear cover. 8. Close the stacker. 9. Wait until the printer is ready for paper. 10. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the folder input (HP F60 and HP F70 folders) If the paper jams in the folder input, you may need to remove it manually. See video: http://www.hp.com/go/pagewidexl/paper-jams-in-folder-F60-and-F70/. 72 Chapter 2 Paper handling 1. Open the fan-fold cover to stop the folder motor and cut the power supply to it. 2. If necessary, cut the paper between the printer and the tray. 3. Remove the paper from the no-fold tray. 4. Unlatch and lift the folder input. 5. Pull out the paper from the tray. 6. If your printer has a button at the rear, push the button to raise the output module. Paper jam in the folder input (HP F60 and HP F70 folders) 73 7. Pull out the paper. CAUTION: Be careful not to touch the pinchwheels: they are sharp and can cut your fingers. 8. Make sure there are no loose pieces of paper left. 9. Close the output module, if your printer has one. 10. Lower the tray. 11. Wait until the printer is ready for paper. 12. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the folder input (HP F40 Folder only) If the paper jams in the folder input, you may need to remove it manually. See video: http://www.hp.com/go/pagewidexl/removing-paper-jams-in-folder-F40/. 1. Disengage the printer from the folder. 2. If necessary, cut the paper between the printer and the folder. 74 Chapter 2 Paper handling 3. Remove the paper from the folder input. 4. If your printer has an output button at the rear, push the button to raise the printer's output module. 5. Pull out the paper. CAUTION: Be careful not to touch the pinchwheels: they are sharp and can cut your fingers. 6. Ensure that there is no paper left anywhere in the folder. See Paper jam on the fan-folding path (HP F40 Folder only) on page 77 and Paper jam on the cross-folding path (HP F40 Folder only) on page 80. 7. Close the output module, if your printer has one. 8. Re-engage the printer with the folder. 9. Wait until the printer is ready for paper. Paper jam in the folder input (HP F40 Folder only) 75 10. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the no-fold tray (HP F60 and HP F70 folders) If the paper jams in the no-fold tray, you may need to remove it manually. See video: http://www.hp.com/go/pagewidexl/paper-jams-in-folder-F60-and-F70/. IMPORTANT: This operation must be performed by a service engineer or by someone else with appropriate training. 1. Open the top cover of the tray. 2. Cut the paper between the printer and the folder, if necessary. 3. Remove the paper. 4. Close the cover. CAUTION: Be careful where you place your hands. 5. Wait until the printer is ready for paper. 6. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam on the fan-folding path (HP F60 and HP F70 folders) If the paper jams in the fan-folding path, you may need to remove it manually. 76 Chapter 2 Paper handling See video: http://www.hp.com/go/pagewidexl/paper-jams-in-folder-F60-and-F70/. 1. Try to remove the paper by pulling it from the no-fold tray. If you cannot remove all the paper this way, continue with the following steps. 2. Open the fan-folding cover. 3. Pull the paper out. NOTE: You may see paper by the fan-fold tray or at the rear of the folder. Try to pull it out wherever you see it. 4. Remove any remaining pieces of paper. 5. Ensure that the metal balls remain in place. 6. Close the cover. 7. Wait until the printer is ready for paper. 8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam on the fan-folding path (HP F40 Folder only) The following steps provide the complete procedure for this topic. If the paper jams in the fan-folding path, you may need to remove it manually. Paper jam on the fan-folding path (HP F40 Folder only) 77 1. Open the fan-folding cover. 2. Move the rollers to release the paper. 3. Pull the paper out. 4. Ensure that the metal balls remain in place. 5. Close the fan-folding cover. 6. Check whether there is any paper left in the fan area on the output side of the folder. 7. Remove any remaining pieces of paper. 8. Wait until the printer is ready for paper. 9. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. 78 Chapter 2 Paper handling Paper jam between the fan fold and cross-folding path This should be easily visible from behind the folder. Open the fan-fold cover to stop the folder motor, and remove the paper. Paper jam on the cross-folding path (HP F60 and HP F70 folders) If the paper jams in the cross-folding path, you may need to remove it manually. See video: http://www.hp.com/go/pagewidexl/paper-jams-in-folder-F60-and-F70/. 1. Open the cross-folding cover. 2. Remove the paper. CAUTION: Take care to avoid injury. 3. Close the cover. Paper jam between the fan fold and cross-folding path 79 4. Wait until the printer is ready for paper. 5. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam on the cross-folding path (HP F40 Folder only) The following steps provide the complete procedure for this topic. If the paper jams in the cross-folding path, you may need to remove it manually. 1. Open the top cross-folding cover. 2. Remove the paper. CAUTION: Take care to avoid injury. 3. Close the top cross-folding cover. 80 Chapter 2 Paper handling 4. If the jam is not resolved, open the lateral cross-folding cover. 5. Remove the paper. CAUTION: Take care to avoid injury. 6. Close the cover. 7. Wait until the printer is ready for paper. 8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the stacker accessory The following steps provide the complete procedure for this topic. If the paper jams in the stacker accessory, you may need to remove it manually. Paper jam in the stacker accessory 81 1. If your printer has an output button, press it to raise the output module. 2. Pull out the stacker by the beam at the rear of the tray. 3. Cut the paper between the printer and the stacker, if necessary. 4. Remove the paper from the stacker. 82 Chapter 2 Paper handling 5. Remove the paper from the printer. 6. Close the output module, if your printer has one. 7. Reconnect the stacker. 8. Wait until the printer is ready for paper. 9. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the scanner If the paper jams in the scanner, you may need to remove it manually. Paper jam in the scanner 83 1. Empty the top stacker, if you have one. 2. Pull out the top stacker, if you have one. 3. There is a small lever at the rear left of the scanner. Slide the lever up and open the scanner cover. 4. Remove the paper. 5. Make sure there is no paper left in the scanner (insert your hand). 84 Chapter 2 Paper handling 6. Close the cover. 7. Close the top stacker, if you have one. 8. The printer resumes the job and automatically reprints any lost pages. However, you should check that all pages of the job have been printed. Paper jam in the scanner 85 3 Paper input accessories The sheet feeder is the only paper-input accessory currently available for this printer. Sheet feeder The sheet feeder, which is available as an accessory, provides continuous single-sheet feeding of paper into the printer. See video: http://www.hp.com/go/pagewidexl/sheet-feeder-overview/. IMPORTANT: The sheet feeder will not work unless it is powered on and connected to the printer with the provided data cable. NOTICE: All sheets loaded into the sheet feeder's input tray should be identical: they should have the same grammage, width, length, thickness, paper type, paper coating, and so on. 86 Chapter 3 Paper input accessories The input tray can hold up to 50 mm of sheets. Thus, it can hold: Up to about 400 sheets of 120 g/m� grammage Up to about 50 sheets of 1 mm thickness The sheet feeder can reliably support only sheets that meet the following six requirements simultaneously: 1. Grammage: 120�1050 g/m� 2. Thickness: 0.1�2.0 mm 3. Length: 580�850 mm NOTE: You can load sheets up to 1200 mm long, but the reliability of the sheet feeder will decrease. These longer sheets have not been fully tested at HP, so they are not recommended, and not fully supported by HP. 4. Width: 420�1020 mm NOTE: The front panel will warn you if you load sheets with widths that the sheet feeder handles with slightly lower reliability than usual. These widths are 490�520 mm, 750�780 mm, and 900�930 mm. 5. Roughness: 0.2�0.6 �est where �est is the static friction coefficient between two blank sheets of the same paper. NOTE: The sheet feeder will handle sheets outside this range with lower reliability, and may not even work at all. 6. Rigidity: 0.5�15 mm (cantilever 100 mm right-hand edge) NOTE: The sheet feeder will handle sheets outside this range with lower reliability, and may not even work at all. When printing on paper-fiber sheets of low grammage, HP strongly recommends loading the sheets with the fibers parallel to the leading edge. Sheet packaging is commonly labelled as follows: LG (Long Grain): Fibers are parallel to the long edge. SG (Short Grain): Fibers are parallel to the short edge. Sheet feeder 87 To use the sheet feeder, enable it in one of the following ways: Front panel: Tap the Paper icon , then Paper source, then tap Load on the `Sheet feeder' card. Printer driver (Windows): Go to the printer properties, select the Input tab, and change the input origin to Sheet feeder. Printer driver (macOS): Go to Paper Source and change the input origin to Sheet Feeder. HP SmartStream: Set the paper source to Sheet feeder, in the job preparation pane or in the settings pane. Status in the front panel Ready: You can use the sheet feeder. Empty: There are no sheets left in the sheet feeder. Paper jam: Follow the instructions on the front panel to clear the jam. Error: Follow the instructions on the front panel to correct the error. If the problem persists, contact your service representative. Unhooked: The sheet feeder's bridge is detached from the printer or raised. During printer maintenance tasks or while loading roll paper, you may need to raise the sheet feeder's bridge. In that case, the front panel warns you that the bridge is raised, displaying the message Unhooked. When your tasks have been completed, you can lower the bridge. Print with the sheet feeder Follow these instructions to use your sheet feeder. Before you begin: Make sure the sheet feeder is installed and ready to use. If you intend to use the Pro Stacker, make sure it is installed, with the accessory tables and the stop. If each sheet has a grammage more than 200 g/m�, turn on the blower. Follow the recommendations in General information and tips on page 36. 88 Chapter 3 Paper input accessories Print a single-sided job The following steps provide the complete procedure for this topic. 1. Prepare the job using HP SmartStream or your preferred RIP software. Alternatively, go to the front panel and tap the Paper icon , then Paper source > Sheet feeder > Load. Select the sheet configuration: paper type, paper sheet size (leave Auto measure selected if you don't have this information), thickness, and number of sheets. 2. If your sheets are longer than 850 mm, see Print sheets longer than 850 mm (33.5 in) on page 92. 3. Place a stack of sheets about 3�4 cm high in the top right corner of the sheet feeder. All sheets should have the same width, length, and thickness. 4. Position the left tray stop on the left side of the sheet feeder, between the middle of the sheets and 2 cm from the rear metal stop. Print a single-sided job 89 5. Position the rear tray stop at the left trailing edge of the sheets, around halfway along the edge. 6. Tap Finish & check to continue. The printer measures the first sheet and displays its results. 7. Print the job. Print a double-sided job Follow these instructions to print a double-sided job with your sheet feeder. See video: http://www.hp.com/go/pagewidexl/printing-double-sided-posters/. 1. Prepare the job using HP SmartStream or your preferred RIP software. TIP: HP recommends printing all the A sides first, then the B sides: AAA|BBB rather than A|B, A|B, A|B. TIP: If you are using the Pro Stacker, HP recommends working with a small stack of sheets. 90 Chapter 3 Paper input accessories 2. For the best side-to-side registration: a. Center the image on the sheet, left to right. b. Ensure that the image on side A has negligible skew. If necessary, adjust it using the skew adjustment wheel. See Skewed prints on page 97. 3. After printing the A sides, flip the sheets laterally and reload them onto the sheet feeder as displayed on the front panel. Tap the ellipsis icon at the bottom and then How to flip for more help. 4. Tap Print next page to print the first B side and pause; you can then check that the page has printed correctly. 5. If necessary, tap the ellipsis icon and then Adjust to move the image. You can adjust the horizontal offset (move the image on the X axis from -3 to +3) and the vertical offset (move the image on the Y axis from Print a double-sided job 91 -3 to +3). Tap Save to implement the changes, Reset to reset values to zero, or Cancel to close the dialog window. NOTE: Tap the information icon at the top of the window for details. 6. When you are satisfied, tap Resume to print the rest of the job. Print sheets longer than 850 mm (33.5 in) The sheet feeder can be used with sheets longer than recommended, but it may operate with reduced reliability. 1. Remove the stop from the Pro Stacker. 92 Chapter 3 Paper input accessories 2. Position a rigid sheet about 5 mm thick over the sheet-feeder tray, right-justified, with its leading edge over the wires but 2�5 cm away from their end. 3. Add over the cardboard a 3�4 cm stack of sheets to be printed, right-justified, with their leading edge against the front wall. 4. Slide the cardboard until its trailing edge matches the trailing edge of the other sheets. Print sheets longer than 850 mm (33.5 in) 93 5. The cardboard leading edge should be over the tray wires. If not, move it towards the rear until it is. In this case, the cardboard will protrude from the stack of sheets. If this is a problem, use a shorter piece of cardboard. 6. Position the left tray stop on the left side of the sheet feeder. NOTE: You do not need to use the rear tray stop. If you find that sheets slide back, move the cardboard about 5 cm backwards and then add the rear stop. Sheet-feeder troubleshooting If you experience a problem of some kind with the sheet feeder, try these suggestions. Sheet-feeder jams Occasionally a sheet may jam when loading from the sheet feeder. To avoid jams This topic explains the concepts involved in this subject. Follow the recommendations in General information and tips on page 36. For single-sided printing, use sheets of at least 120 g/m�. For double-sided printing, use sheets of at least 200 g/m�. 94 Chapter 3 Paper input accessories Try to avoid prints with high ink coverage near the leading edge, especially at the corners. To clear a jam The following steps provide the complete procedure for this topic. When the printer detects a jam, it tries to resolve the issue automatically. If it cannot, it stops, and you must fix the problem manually. The front panel starts the paper-jam wizard to display where the jam occurred and how to fix it. Tap How to to access the step-by-step procedure to remove the jam. Clear the paper jam as instructed on each screen of the wizard. If there is a jam on the sheet-feeder bridge: 1. Pull up the feed-roller cover to open it. To clear a jam 95 2. Pull the paper to remove it, as necessary. 3. Make sure there are no pieces of paper left on the bridge, then close the feed-roller cover. 96 Chapter 3 Paper input accessories Long white vertical bands Long white vertical bands (0.1 to 1 mm wide and over 100 mm long) often appear on prints when using the sheet feeder. Why might it happen? Sheet paper sometimes has loose fibers because of the way the sheets are cut in manufacturing, depending on the supplier, the composition, and the thickness of the paper. This rarely affects paper rolls. Sheets are stored horizontally. If they are left uncovered, dust in the air falls on them. As the sheets are fed into the printer, paper fibers or dust may pass from them to the printhead nozzles. When multiple nozzles are clogged in this way, you may see long white vertical bands on your prints. To avoid the problem Try to remove fibers and dust from the sheets of paper. 1. Keep your sheets of paper covered, unless you plan to use them soon; or discard the top sheet of the stack just before printing. 2. Use sandpaper to smooth the edges of the stack. 3. Remove large particles with a cloth that attracts fibers and dust. 4. Clean the edges of the stack with a vacuum cleaner or with compressed air. 5. Once a week, use a cloth to clean the sheet-feeder surfaces and printer input area (the area through which the sheets slide during the feeding operation). To respond to the problem Recover or replace the affected printhead(s). 1. Go to the printer's front panel and perform Check & recover printheads. 2. If the problem persists, perform Enhanced printhead recovery. 3. If the problem persists, remove the affected printheads and install new ones. 4. If the problem persists with the new printheads, contact your service representative. Skewed prints The following steps provide the complete procedure for this topic. NOTE: The front panel offers an alternative procedure that prints a rectangular plot and guides you through the procedure to correct the skew. To use that procedure, tap Optimize print quality, then Adjust skew in sheet feeder and follow the instructions. Otherwise, you can follow the procedure below. 1. Make sure not to leave an empty space between the blower and the paper. The gap between the paper and the blower should be no more than 2 mm (0.08 in). 2. Print a rectangular image, 800�1020 mm wide and 580�850 mm long, on B1-sized paper in landscape orientation, preferably 150�350 g/m�. 3. Measure the margins in millimeters at both corners on the right-hand side. Long white vertical bands 97 4. Calculate the skew in mm/m: Skew = 1000 � (top-right margin - bottom-right margin)/(length of right-hand side) 5. If the skew is between -3 and 0, rotate the skew wheel clockwise by the amount of the skew. 6. If the skew is between 0 and +3, rotate the skew wheel counter-clockwise by the amount of the skew. 7. If the skew is less than -3 or more than +3: Check that both sheet-feeder arms match the printer hooks. Open and close the latch on the right hand side. Check that bridge surface and input-tray surface are in contact all along. The allowable gap is up to 2 mm (0.08 in) at any point of the two surfaces. Double-sided jobs show excessive registration error Try these recommendations if you experience excessive registration error. When loading the sheets from the front panel, allow the printer to measure them automatically. HP recommends placing the job centered on the sheet in the direction perpendicular to the paper movement. Load the tray with the number of sheets that you plan to print, plus 5 to 20 extra sheets, not exceeding the maximum stacking height of 50 mm (1.97 in). 98 Chapter 3 Paper input accessories See video: http://www.hp.com/go/pagewidexl/double-side-registration-with-sheet-feeder/. Print side A 1. Print two samples of side A. 2. Select the second printed sample to measure the skew. If necessary, correct the skew by moving the skew knob. 3. HP recommends printing two more samples, and checking that the skew on the second sample is negligible. 4. You can now print the full stack of side A jobs. Print side B Follow these recommendations to avoid registration problems on side B. 1. Follow the guidelines in Double-sided printing on flexible and card sheets with sheet-feeder accessory on page 39 before you print side B. 2. Follow the front-panel instructions to load the stacked sheets onto the sheet feeder with the unprinted side facing up. 3. Tap Print next page to print the first B side and pause. Print side A 99 4. Check that the page has printed correctly. If not, identify the mismatch. 5. Tap Adjust to move the B image. On the next screen, you can adjust the horizontal offset (move the image on the X axis from -3 to +3) and the vertical offset (move the image on the Y axis from -3 to +3). Tap Save to implement the changes, Reset to reset values to their defaults, or Cancel to close the dialog window. Further recommendations In general, when changing from one paper type to another of similar size and similar grammage, it is not necessary to modify the skew-wheel position. Using margins of 10 mm (0.39 in) or more is likely to improve registration results and system reliability. Using Normal or Best print modes is likely to improve registration results and system reliability. Using lower ink coverages (ml/m�) is likely to improve system reliability. 100 Chapter 3 Paper input accessories Sheet feeder is not detected The following steps provide the complete procedure for this topic. 1. Check that the sheet feeder is turned on. 2. Check the cable connecting the sheet feeder to the printer. 3. Check that the sheet feeder is correctly hooked up to the printer. Check that both sheet-feeder arms match the printer hooks. 4. Check that the right-hand latch is closed. 5. Restart the sheet feeder, then restart the printer. 6. If the problem persists, contact your service representative: see When you need help on page 240. Some sheets fall off the sheet-feeder tray Try these suggestions, in this order. 1. Check that left and right tray stops are correctly positioned. 2. If you are printing on sheets longer than 850 mm, see Print sheets longer than 850 mm (33.5 in) on page 92. 3. If the blower is on, turn it off. Some prints have sheet-feeder-roller marks near the leading edge Try these suggestions. If you are printing a double-sided job, always print on side B the image with higher ink coverage or content. If possible, place the portion of the image with the highest black-ink content close to the trailing edge of the sheet. Pass a blank sheet through the sheet feeder two to five times to clean the feeder roller (send a job consisting of a single dot, for example). Sheet feeder is not detected 101 4 Ink system The ink system delivers ink to the paper. Eco-Carton ink cartridges Eco-Carton ink cartridges provide ink to the printheads. The printer has a set of four Eco-Carton ink cartridges in the order CKYM, with a capacity of 1 L or 3 L each, depending on your printer model. Ink cartridges require no maintenance or cleaning, but must be shaken before installation. High-quality printing is maintained even when the ink level is low. CAUTION: Avoid touching pins, leads, and circuitry when handling ink cartridges, because these elements are sensitive to electrostatic discharge. Such devices are called ESD-sensitive devices. See Glossary on page 253. Electrostatic discharges are one of the main hazards to electronics products. This type of damage can reduce the life expectancy of the device. The status of each Eco-Carton ink cartridge is reported in the front panel: OK: The cartridge is working normally. Reseat: The cartridge is not responding, but removing and reinserting it may solve the problem. Replace: The cartridge has been identified as faulty. It should be replaced by a functional cartridge. Low on ink: The cartridge is low on ink. It should be replaced soon. Very low on ink: The cartridge is very low on ink. It should be replaced very soon. Empty: The cartridge has no ink. It should be replaced. Missing: The cartridge is missing. Wrong/Incompatible/Incorrect: The cartridge type is not suitable for this printer. Expired: The cartridge has reached its expiration date. 102 Chapter 4 Ink system Altered: The cartridge has been identified as refilled or altered. Ink-cartridge LED indicators Below each ink cartridge, the printer has two LED indicators: a padlock and an inkdrop. The padlock LED is on when the cartridge is in use. IMPORTANT: Do not try to remove a cartridge when the padlock LED is on. The inkdrop LED turns yellow when the cartridge is almost out of ink, and turns red when the cartridge is empty or faulty. Ink-cartridge part numbers Contact your local reseller to get the part numbers for your region. Replace ink cartridges on the fly You can replace a cartridge at any time when its padlock LED is off. If the padlock LED is on, you must pause the job queue and wait until the LED turns off. Replace ink cartridges from the front panel (Pro 5200 MFP only) The procedure for ink cartridge replacement is followed by some general advice. http://www.hp.com/go/pagewidexl/load-ink/ 1. Go to the front panel and tap , then the Ink cartridges tab, then Replace. NOTE: If the ink cartridge you want to replace is locked, you will need to pause the job queue to continue. 2. When prompted, press the old cartridge and slide it up to release it. Ink-cartridge LED indicators 103 3. Shake the new cartridge six times. 4. Insert the new cartridge and push it in as far as it will go. 5. Follow the instructions in the front panel. 6. When you have replaced all cartridges that you want to replace, tap Finish and check. 7. Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink system consumables. If the available ink is exhausted while printing a page, printing stops and the page is ejected. When a new cartridge is inserted, printing can resume, and the interrupted page is reprinted in full. HP recommends that you replace an empty cartridge with a new HP cartridge. See Ink-cartridge part numbers on page 103. The use of refilled or altered ink cartridges has several serious disadvantages: There is some risk of damaging the printer. In this case the printer warranty will not be valid for any printer repairs that are related to the cartridge, nor for any problems due to ink contamination. You will invalidate the warranty of all printheads of the same color used in the printer subsequently. Print quality may be impaired. The printer will be unable to estimate the ink level in the cartridge, and will not report it. 104 Chapter 4 Ink system If you want to force the printer to accept what it sees as an empty cartridge, proceed as follows: 1. Tap on the front panel, then , , , . 2. The front panel notifies you that the cartridge is altered, and the cartridge acceptance process starts. Follow the instructions displayed on the front panel. If your cartridge is not an Original HP cartridge, HP recommends that you stop the process. To check the authenticity of your cartridges, go to http://www.hp.com/go/anticounterfeit. 3. If you proceed, the front panel displays a series of warning messages. 4. When the process is finished, the front panel gives the usual ink cartridge display, but the cartridge does not report its ink level. NOTE: This printer uses dynamic security, which may be updated periodically by firmware updates. The printer is intended to be used solely with cartridges using an original HP chip. Cartridges using a non-HP chip may not function or may cease to function. More at: http://www.hp.com/learn/ds/. Replace ink cartridges (Pro 8200 MFP only) To replace an ink cartridge, you must remove the old cartridge and insert a new one. http://www.hp.com/go/pagewidexlPro/load-ink/ Remove an ink cartridge The following steps provide the complete procedure for this topic. An ink cartridge should be removed and replaced when it is empty or past its expiry date. An empty cartridge is indicated in the front panel and by a red light beside the cartridge itself. You may also decide to remove a cartridge if it contains little ink and you want to provide for a long period of unattended printing. The printer can continue printing without any ink cartridges for at least 10 minutes, depending on the print mode and the job being printed. Therefore, cartridges can be replaced while printing continues. A functional ink cartridge is required in order to start a new job. Replace ink cartridges (Pro 8200 MFP only) 105 1. Go to the cartridge that you intend to remove. The cartridges are located at the front left of the printer. 2. Disconnect the cartridge connector by pressing the tabs on each side of it and pulling it gently away from the cartridge. 3. Remove the empty cartridge from the printer. NOTE: Some residual ink can be expected in the cartridge, ranging from 2% to 5% of the original content. Insert an ink cartridge The following steps provide the complete procedure for this topic. NOTE: The ink cartridge is supplied in an insulating bag; do not open it until you are ready to use the cartridge. 1. Check that the new cartridge is of the correct color. 106 Chapter 4 Ink system 2. Place the cartridge on a flat surface and turn it four times (rotating it through 360 degrees) as indicated on the label, to ensure that the ink is well mixed before use. 3. Tear off the square and fold it inside the handle as illustrated. 4. Put the new cartridge into its correct place on the printer. TIP: Use both hands: the cartridge is quite heavy. 5. Check that the rubber part around the needle in the cartridge connector is clean. Clean gently if necessary. 6. Connect the cartridge connector to the cartridge. NOTE: The cartridge connectors will refuse connection to the wrong type or color of cartridge. If you cannot connect the connector easily to the cartridge, check that you have the correct cartridge. Insert an ink cartridge 107 7. Ensure that the tabs on each side of the cartridge connector are opened but in place, showing successful connection. You will hear a click. 8. A few seconds after you have connected the cartridge, the white LED should be lit. If it is not lit after 10 seconds, reconnect the cartridge. The LED will turn red if the cartridge is expired or not valid; see the Internal Print Server for further details and corrective action. NOTE: This printer uses dynamic security, which may be updated periodically by firmware updates. The printer is intended to be used solely with cartridges using an original HP chip. Cartridges using a non-HP chip may not function or may cease to function. More at: http://www.hp.com/learn/ds/. Although it is possible to use non-HP ink cartridges, this choice has several serious disadvantages. It may not be possible to determine with enough accuracy the ink level or status of used, refilled, or counterfeit ink cartridges. Any service or repair required as a result is not covered under the warranty. System ink flushing, color calibration, and printhead alignment are recommended. If you experience print-quality problems, HP recommends changing to Original HP inks. Ink cartridge maintenance During the normal lifetime of a cartridge, no specific maintenance is required. You should replace a cartridge when it has reached its expiry date. You can find the expiry date in the the ink cartridge information on the front panel. Ink cartridge troubleshooting The following steps provide the complete procedure for this topic. If you have a problem with an ink cartridge, try these suggestions. 1. Check that you have the correct type of cartridge (model number). 2. Check that the cartridge label is the same color as the slot label. 3. Check that the cartridge is correctly oriented: the arrow on the front of the cartridge should face upwards. CAUTION: Never clean inside the ink cartridge slots. Print bar The key printing element is a fixed 40 inch (1016 mm) print bar, composed of 8 printheads, numbered 1 to 8 from left to right, looking at the printer from the front. The paper advances at high speed underneath the print bar, which ejects pigmented inks in four colors. 108 Chapter 4 Ink system The printheads are extremely durable and do not need to be replaced every time an ink cartridge is replaced. They provide excellent results even when the ink cartridges contain a low level of ink. To maintain optimum print quality, the printheads are automatically tested at regular intervals, and automatically serviced when necessary. This takes a little time and can occasionally delay printing. When a printhead eventually needs to be replaced, the front panel will display a message. The printer's paper-loading system includes an auto-indexing facility: whenever paper is loaded, the printer moves the position of the roll to compensate for printhead nozzle usage and extend the lifetime of each printhead. This is an automatic behavior, but you may notice that the front and rear rolls change position slightly between rolls. CAUTION: Do not touch the printhead nozzles. CAUTION: Do not put the printhead down on any surface for any reason. TIP: Printheads are best preserved inside the printer. Moreover, if you remove the printheads, the printer will need to be recalibrated whenever you put them back. Therefore you are recommended not to remove them unnecessarily. Printhead status OK: The printhead is working normally. Missing: No printhead is detected in the slot. Print bar 109 Replace: The printhead has been identified as faulty. It should be replaced by a new or working printhead. Reseat: The printhead has been identified as faulty, but removing and reinserting it may perhaps solve the problem. Remove: The printhead needs to be removed. Printhead replacement incomplete. Restart it. The printhead did not complete the replacement procedure. You must restart the replacement and fully complete it. If the warranty status is Out of warranty, this indicates that the warranty conditions have expired (for example, ink consumption exceeds the warranteed limit). NOTE: If a printhead is out of warranty, one of three possible status values may be seen in its health gauge: � OK: The printhead can print normally. � Monitor IQ: Print quality may not be maintained in all prints. � Recover: You are recommended to use enhanced printhead recovery on that printhead (see Enhanced printhead recovery on page 219). If the warranty status is See warranty note, this indicates that the warranty conditions have been breached (for example, expired or non-HP ink has been used). You can check the warranty status in the printer information app. See the limited warranty document provided with your printer for details of the warranty implications. Printhead part number The HP 876 PageWide XL Pro printhead has the part number 3WW75A. Replace printheads Printheads rarely need to be replaced, but the front panel will tell you when a printhead is failing or has reached the end of its life. Alternatively, a test print may indicate a printhead problem before the printer detects it. CAUTION: Avoid touching pins, leads, and circuitry when handling printheads, because these elements are sensitive to electrostatic discharge. Such devices are called ESD-sensitive devices. See Glossary on page 253. Electrostatic discharges are one of the main hazards to electronics products. This type of damage can reduce the life expectancy of the device. IMPORTANT: Recalibrate the printer after any printhead replacement (see Color uniformity calibration on page 216). Make sure you have the right paper for the calibration loaded before replacing the printhead. Wear gloves when handling any component of the ink system. 110 Chapter 4 Ink system http://www.hp.com/go/pagewidexl/change-printhead/ Replace a printhead Follow these steps to replace a printhead: 1. Ensure that all ink cartridges are at least 25% full. 2. Start the printhead replacement from the front panel: tap , then the Printhead tab, then Replace. 3. Open the top stacker, if you have one. 4. Wait for the print bar to reach the replacement position. 5. Open the top cover by pressing the side button(s). Some models have two buttons, at left and right, which should be pressed simultaneously. 6. Open the print-bar cover. Replace a printhead 111 7. Identify the printhead(s) that you want to replace. NOTE: You can replace more than one printhead at a time. 8. Pull up the printhead handle. 9. Lift the latch. 112 Chapter 4 Ink system 10. Extract the printhead carefully. IMPORTANT: Printheads are fragile. Leave the printhead oriented as shown below, if you intend to use it again later. Never touch the nozzles, which could damage them. If you remove multiple printheads and intend to use them later, make sure to keep them in the right order. 11. Slowly remove the protective caps from the new printhead in the order shown below. Replace a printhead 113 12. Insert the new printhead as shown below. 13. Press it in firmly until you feel resistance. 14. Close the latch. 15. Close the handle. 16. Close the top cover. 17. Close the top stacker, if you have one. 18. Tap Continue and wait about 24 minutes while the printer performs automatic calibrations and checks. 19. Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink system consumables. Printhead maintenance The printer and the maintenance cartridge clean the printheads automatically. Avoid removing printheads unnecessarily. Printhead troubleshooting The following steps provide the complete procedure for this topic. If you have a problem with a printhead, try these suggestions. 1. Check that you have the correct type of printhead (model number). 114 Chapter 4 Ink system 2. Check that you have removed the orange protective caps from the printhead. 3. Check that the printhead is correctly oriented: compare it with the others. 4. Check that you have closed and latched the printhead cover. 5. If you still have problems when printing, see Print quality on page 213. Cleaning container The cleaning container is a replaceable part that collects waste ink in liquid form, with a capacity of about 5.5 liters. The cleaning container is designed to keep the printer's waste ink from damaging the printer and dirtying its surroundings. In order to achieve these objectives, you must ensure that it is correctly installed and maintained, changing it when prompted by the front panel. TIP: You are recommended to wear gloves when replacing the cleaning container. Always replace the cleaning container with the printer switched on, otherwise the counters may not work properly. IMPORTANT: After removing the cleaning container, close it with the cap. If the printer continues operating while the container is incorrectly installed or connected, HP will not be responsible for any resulting damage or cleaning expenses. You can check the cleaning container status in the front panel. Cleaning container status Ready Missing: The cleaning container is not detected. Almost full: This is estimated by the printer. Full: The printer has stopped printing. It will continue after the cleaning container has been replaced. Cleaning container part number The HP 874/876 PageWide XL Cleaning Container has the part number 3WW73A. Cleaning container 115 Replace the cleaning container The following steps provide the complete procedure for this topic. You should replace the cleaning container when requested by the front panel. http://www.hp.com/go/pagewidexl/change-cleaning-container/ 1. At the front panel, tap , then , then Cleaning container > Replace. 2. Locate the cleaning container. 3. Open the latch. 116 Chapter 4 Ink system 4. Extract the cleaning container: lift up the latch, lift the cleaning container a little, then pull it out. TIP: If you leave the printer without a cleaning container for long, some drops of liquid may escape and stain the floor. Try to replace it rapidly. 5. Close the cleaning container with the cap. 6. Remove the packaging from the new cleaning container. 7. Lift up the latch, and Insert the new cleaning container in place of the old one. NOTE: If you insert a cleaning container that has been used in another printer, the Almost full warning will be unreliable. 8. Close the latch. Replace the cleaning container 117 9. The printer checks the installation. 10. Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink system consumables. Cleaning container troubleshooting If the cleaning container is correctly installed but the printer does not detect it, first try taking it out and putting it back again. If that fails, take it out, rotate it 180�, and put it back again. If that also fails, contact your service representative. Maintenance cartridge The maintenance cartridge cleans and maintains the printheads, and stores waste ink. The maintenance cartridge contains a roll of cloth, which is used to clean the printheads. It has a total capacity of 500 wipes (cleaning operations). A heavy user will need to replace it about every 2 months. The printer will refuse to start a print job if it detects the end of the cleaning roll. You should then replace the maintenance cartridge with a new one. TIP: You are recommended to wear gloves when replacing the maintenance cartridge. Maintenance cartridge status Ready Missing Almost finished Finished Maintenance cartridge part number The HP 841/874/876 maintenance cartridge has the part number 3WW99A. Replace the maintenance cartridge You should replace the maintenance cartridge when requested by the front panel. 118 Chapter 4 Ink system http://www.hp.com/go/pagewidexl/change-maintenance-cartridge/ IMPORTANT: Be ready with the new maintenance cartridge before starting the replacement. Once the cartridge is moved to the replacement position, you have 40 seconds to change it. If you exceed that limit, the maintenance cartridge is automatically moved back so that the printheads do not become dry. If the front panel shows an error, close the service door. 1. Remove the packaging from the new maintenance cartridge. 2. Start the replacement from the front panel. 3. When prompted by the front panel, open the maintenance cartridge door. IMPORTANT: When removing a maintenance cartridge, remember that it contains ink. Therefore, wear gloves and hold the cartridge by the handle. 4. To remove the maintenance cartridge, grip the handle and slide it out. Replace the maintenance cartridge 119 5. If you intend to insert a partially used replacement cartridge, make a note of the percentage of cloth remaining, which is shown approximately on the side of the cartridge. You will be asked for this figure later. 6. Insert the new maintenance cartridge into the slot. IMPORTANT: Be careful to insert the maintenance cartridge correctly. 7. Push in the maintenance cartridge into place; do not use excessive force. NOTE: The front panel will not show the new maintenance cartridge until the door is closed. 8. Close the door. 9. Make sure that you comply with all applicable federal, state, and local regulations when disposing of ink system consumables. 120 Chapter 4 Ink system NOTE: In order to start printing, the printer needs all the ink cartridges, printheads, and maintenance cartridge to be installed, and the printer window and maintenance cartridge door to be closed. The front panel asks whether the cartridge is new or used. If used, you are asked to enter the percentage of cloth remaining. This information is used by the printer to estimate when the cartridge will need replacing. Maintenance cartridge troubleshooting If the printer does not detect the maintenance cartridge that you have inserted, open the door and make sure the maintenance cartridge is correctly inserted. If this does not solve the problem, contact your service representative. Safe mode Under certain conditions, including printer operation outside of environmental specifications, and when a used, refilled, or counterfeit ink cartridge has been detected, the printer will operate in safe mode. HP is unable to warrant the performance of the printing system when operated outside of environmental specifications or when a used, refilled, or counterfeit ink cartridge is installed. Safe mode is designed to protect the printer and the printheads from damage due to unexpected conditions, and is in operation when the icon is displayed on the printer's front panel and by the Embedded Web Server and HP DesignJet Utility. For optimal performance, use original HP ink cartridges. HP printing systems, including original HP inks and printheads, are designed and engineered together to provide uncompromising print quality, consistency, performance, durability, and value--with every print. NOTE: This printer is not designed to use continuous ink systems. To resume printing, remove the continuous ink system and install genuine HP (or compatible) cartridges. NOTE: This printer is designed for ink cartridges to be used until they are empty. Refilling cartridges prior to depletion might cause your printer to fail. If this happens, insert a new cartridge (either genuine HP or compatible) to continue printing. NOTE: This printer uses dynamic security, which may be updated periodically by firmware updates. The printer is intended to be used solely with cartridges using an original HP chip. Cartridges using a non-HP chip may not function or may cease to function. More at: http://www.hp.com/learn/ds/. Disposal instructions HP provides many free and convenient ways to recycle your used original HP ink supplies. Additionally, HP provides a free program for business customers to return signage printed using selected eligible and recyclable HP large-format papers. For more information about these HP programs, see the HP website: http://www.hp.com/recycle/. See also the video: http://www.hp.com/go/pagewidexl/recycle-ink/. Maintenance cartridge troubleshooting 121 For your printer, the following items can be recycled through the HP Planet Partners program: Ink cartridges HP PageWide XL printheads HP recyclable large-format papers NOTE: Visit the HP website http://www.hp.com/recycle/ for details of the HP Planet Partners program: features, availability, and how to participate. The program may not be available in your area. Where this program is not available, consult the Material Safety Data Sheet (MSDS) available at the HP website http://www.hp.com/go/ecodata/ to determine the appropriate method of disposal. NOTE: Recyclable HP papers can be recycled through commonly available recycling programs, or according to region-specific practices. Some HP papers are eligible for return through the HP Large Format Media takeback program, which may or may not exist in your area. See the HP website http://www.HPLFMedia.com/hp/ecosolutions/ for details. 122 Chapter 4 Ink system 5 Networking The following sections provide details for this topic. Introduction The printer provides a single RJ-45 connector port for a network connection. In order to meet Class B limits, the use of shielded I/O cables is required. The embedded Jetdirect print server supports connection to IEEE 802.3 10Base-T Ethernet, IEEE 802.3u 100Base-TX Fast Ethernet and 802.3ab 1000Base-T Gigabit Ethernet compliant networks. When connected and powered on, the printer auto-negotiates with your network to operate with a link speed of 10, 100, or 1000 Mbps, and to communicate using full- or half-duplex mode. However, you can manually configure the link using the printer's front panel, or through other configuration tools once network communication is established. The printer can support multiple network protocols simultaneously, including TCP/IPv4 and TCP/IPv6. For security, it includes features to control IP traffic to and from the printer and supports configuration of IP Security (IPsec) protocols. Control network protocols The printer can simultaneously support multiple network communication protocols. This allows network computers that may be using different protocols to communicate with the same printer. Each protocol may require some configuration before the printer can communicate on the network. For some protocols, required parameters are automatically sensed and user-specified settings are not needed. However, for other protocols, there may be many parameters to configure. Enable or disable network protocols If a network protocol is enabled, the printer may actively transmit on the network even when there are no computers on the network that use the protocol. To eliminate unnecessary network traffic, you can disable unused protocols. Disabling unused protocols allows you to: Reduce network traffic by eliminating broadcast messages from unused protocols Provide better control over who prints to the printer by eliminating users from other networks who might route print jobs to this printer Display protocol-specific error conditions for enabled protocols only Networking 123 To disable unused protocols through the device's control panel menu, see Front-panel menu items on page 124. For other tools, such as system command access to the embedded Telnet server, see the HP Jetdirect Print Server Administrator's Guide for your print server model. Front-panel menu items There are various networking options that can be changed from the front panel. To access the printer network configuration settings, go to the front panel and tap Ethernet. , then , then Gigabit Front-panel menu items Menu item Sub-menu item Sub-menu item Values and description Information Print Sec Report Yes: Prints a report. No (default): Does not print a report. TCP/IP Host Name IPV4 Settings Config Method An alphanumeric string, up to 32 characters, used to identify the device. This name is listed on the HP Jetdirect configuration page. The default host name is NPIxxxxxx, where xxxxxx is the last six digits of the LAN hardware (MAC) address. Specifies the method that TCP/IPv4 parameters will be configured on the HP Jetdirect print server. Bootp: Use BootP (Bootstrap Protocol) for automatic configuration from a BootP server. DHCP (default): Use DHCP (Dynamic Host Configuration Protocol) for automatic configuration from a DHCPv4 server. If selected and a DHCP lease exists, DHCP Release and DHCP Renew menus are available to set DHCP lease options. Auto IP: Use automatic link-local IPv4 addressing. An address in the form 169.254.x.x is assigned automatically. Manual: Use the manual settings menu to configure TCP/IPv4 parameters. DHCP Release This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists. No (default): The current DHCP lease is saved. Yes: The current DHCP lease and the leased IP address are released. DHCP Renew This menu appears if Config Method was set to DHCP and a DHCP lease for the print server exists. No (default): The print server does not request to renew the DHCP lease. Yes: The print server requests to renew the current DHCP lease. Manual Settings (Available only if Config Method is set to Manual) Configure parameters directly from the printer control panel: IP Address: The unique IP address of the printer (n.n.n.n). Subnet Mask: The subnet mask for the printer (n.n.n.n). Default Gateway: The IP address (n.n.n.n) of the gateway or router used for communications with other networks. Syslog Server: The IP address of the syslog server (n.n.n.n) used to receive and log syslog messages. 124 Chapter 5 Networking Front-panel menu items (continued) Menu item Sub-menu item Sub-menu item Values and description Idle Timeout: The time period, in seconds, after which an idle TCP print data connection is closed (default is 270 seconds, 0 disables the timeout). Default IP Specify the IP address to default to when the print server is unable to obtain an IP address from the network during a forced TCP/IP reconfiguration (for example, when manually configured to use BootP or DHCP). Auto IP: A link-local IP address 169.254.x.x is set. Legacy: The address 192.0.0.192 is set, consistent with older HP Jetdirect devices. Primary DNS Specify the IP address (n.n.n.n) of a Primary DNS Server. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server. Secondary DNS Specify the IP address (n.n.n.n) of a Secondary Domain Name System (DNS) Server. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server. IPV6 Settings Enable Use this item to enable or disable IPv6 operation on the print server. Off: IPv6 is disabled. On (default): IPv6 is enabled. Address Use this item to manually configure an IPv6 address. Manual settings: Use the Manual settings menu to enable and manually configure a TCP/ IPv6 address. Enable: Select this item and choose On to enable manual configuration, or Off to disable manual configuration. Address: Use this item to type a 32 hexadecimal digit IPv6 node address that uses the colon hexadecimal syntax. DHCPV6 Policy Router Specified: The stateful auto-configuration method to be used by the print server is determined by a router. The router specifies whether the print server obtains its address, its configuration information, or both from a DHCPv6 server. Router unavailable: If a router is not available, the print server should attempt to obtain its stateful configuration from a DHCPv6 server. Always: Whether or not a router is available, the print server always attempts to obtain its stateful configuration from a DHCPv6 server. Primary DNS Use this item to specify an IPv6 address for a primary DNS server that the print server should use. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server. Secondary DNS Use this item to specify an IPv6 address for a secondary DNS server that the print server should use. NOTE: This item appears only if Manual configuration is a higher priority than DHCP in the Config Precedence table, configured through the embedded Web server. Web Proxy Proxy Server Specifies the proxy server to be used by embedded applications in the device. A proxy server is typically used by network clients for Internet access. It caches Web pages, and provides a degree of Internet security, for those clients. To specify a proxy server, enter its IPv4 address or fully-qualified domain name. The name can be up to 255 octets. Front-panel menu items 125 Front-panel menu items (continued) Menu item Sub-menu item Sub-menu item Values and description For some networks, you may need to contact your Independent Service Provider (ISP) for the proxy server address. Proxy Port Type the port number used by the proxy server for client support. The port number identifies the port reserved for proxy activity on your network, and can be a value from 0 to 65535. Security Print Sec Page Yes: Prints a page that contains the current IPsec security settings on the HP Jetdirect print server. No (default): A security settings page is not printed. Secure Web For configuration management, specify whether the embedded Web server will accept communications using HTTPS (Secure HTTP) only, or both HTTP and HTTPS. HTTPS (Required): For secure, encrypted communications, only HTTPS access is accepted. The print server will appear as a secure site. HTTP/HTTPS (Optional): Access using either HTTP or HTTPS is permitted. NOTE: The factory default setting depends on the print server model. IPSEC Specify the IPsec or Firewall status on the print server. Keep: IPsec/Firewall status remains the same as currently configured. Disable: IPsec/Firewall operation on the print server is disabled. 802.1x Enable Wipe Reset Security Specify whether the current security settings on the print server will be saved or reset to factory defaults. No (default): The current security settings are maintained. Yes: Security settings are reset to factory defaults. Link Speed The link speed and communication mode of the print server must match the network. The available settings depend on the device and installed print server. Select one of the following link configuration settings: CAUTION: If you change the link setting, network communications with the print server and network device might be lost. Auto (default): The print server uses auto-negotiation to configure itself with the highest link speed and communication mode allowed. If auto-negotiation fails, either 100TX HALF or 10TX HALF is set depending on the detected link speed of the hub/switch port. (A 1000T half-duplex selection is not supported.) 10T Half: 10 Mbps, half-duplex operation. 10T Full: 10 Mbps, Full-duplex operation. 10T Auto: Limits auto-negotiation to a maximum link speed of 10 Mbps. 100tx Half: 100 Mbps, half-duplex operation. 100tx Full: 100 Mbps, full-duplex operation. 100tx Auto: Limits auto-negotiation to a maximum link speed of 100 Mbps. 1000 Full: 1000 Mbps, full-duplex operation. 126 Chapter 5 Networking Link configuration methods The printer can usually configure itself automatically to communicate over a network. Otherwise, you can configure it manually. It supports 10, 100, or 1000 Mbps network link speeds using full-duplex or half-duplex communication modes (a 1000T half-duplex selection is not supported). When connecting to network hubs and switches that do not support auto-negotiation, the printer will configure itself for 10 Mbps or 100 Mbps half-duplex operation. For example, when connected to a non-negotiating 10 Mbps hub, the print server will automatically set itself to operate at 10 Mbps half-duplex. If the printer cannot connect to the network through auto-negotiation, you can set the link setting by one of the following methods: The front panel The Embedded Web Server The Telnet interface, through a system command prompt A TFTP (Trivial File Transfer Protocol) configuration file that is downloaded, for example, from a BootP or DHCP server Network management tools such as HP Web Jetadmin Troubleshooting If your printer fails to communicate with your network or with your printer software, try the following suggestions. IO Configuration page The IO Configuration page provides comprehensive print server status. It is an important diagnostic tool, especially if network communications are not available. For a description of messages that may appear on the IO Configuration page, see the HP Jetdirect Print Servers Administrator's Guide for your print server model. To print the IO Configuration page, go to the front panel and tap Configuration. , then Connectivity > Print Connectivity To verify correct operation: 1. Print an IO Configuration page to check for status messages. 2. In the upper section of the IO Configuration page, look for the status message I/O Card Ready. 3. If I/O Card Ready appears, the print server is operating properly. Proceed to the next section. If a message other than I/O Card Ready appears, try the following: a. Turn the printer off and then on again to re-initialize the print server. b. Check that the status indicator lights (LEDs) are providing proper status. Link configuration methods 127 See the HP Jetdirect Print Servers Administrator's Guide for your print server model to interpret and troubleshoot other messages. Reset network parameters If you accidentally misconfigured the printer's network settings, you can reset them to the factory default values. Tap , then at the top of the page, then Network > Restore factory settings. CAUTION: A factory-installed HP Jetdirect X.509 certificate will be saved during reset to factory default values. However, a Certificate Authority (CA) certificate that has been installed by the user to validate a network authentication server will not be saved. Link troubleshooting You can detect and fix a failure to link to the network. The printer has status lights (LEDs) beside the network connector that indicate the link status and network activity. When the green light is on, the printer has successfully linked to the network. When the yellow light is blinking, there is network transmission activity. If the printer does not successfully connect to the network: Both LEDs will be off. LAN Error � Loss of Carrier will be indicated on the IO Configuration page. In this situation, try the following: 1. Check the cable connections at both ends. 2. Consider replacing the cables by known good ones. 3. Consider switching to another network connector in the network switch, hub, or device to which the printer is connected. 4. Manually configure the link setting to match the port configuration of the network hub or switch. For manual configuration methods, see Link configuration methods on page 127. Turn the printer off, then on again, to re-initialize the setting. 5. Print an IO Configuration page and check link settings. Link settings Item Description Port Config If the printer is properly linked, this item has one of the following values: 10BASE-T HALF: 10 Mbps, half-duplex 10BASE-T FULL: 10 Mbps, full-duplex 100TX-HALF: 100 Mbps, half-duplex 100TX-FULL: 100 Mbps, full-duplex 1000TX FULL 128 Chapter 5 Networking Link settings (continued) Item Description If the printer is not properly linked, one of the following messages will appear: UNKNOWN: The printer is in an initialization state. DISCONNECTED: A network connection has not been detected. Check network cables. Reconfigure the link settings, or restart the printer. Auto Negotiation Indicates whether auto-negotiation for link configuration is on or off. ON (default): The printer will attempt to automatically configure itself onto the network at the proper speed and communication mode. OFF: You must manually configure the link speed and communication mode using the front panel. Your settings must match those of the network for proper operation. 6. In case of doubt or misconfiguration of link settings, reset the network parameters to their factory settings. See Reset network parameters on page 128. Communication failures between computer and printer Sometimes your printer may be connected to the network, but not to your computer. Some symptoms are: The front-panel display does not show the Received jobs message when you have sent jobs to the printer. Your computer displays an error message when you are trying to print. Your computer or printer hangs (stays idle), while communication is taking place. Print jobs get stuck in your computer's print spooler. Your printed output shows random or inexplicable errors (misplaced lines, partial graphics, and so on). To solve a communication problem: Ensure that you have selected the correct printer when sending your job. Ensure that the printer works correctly when printing from other applications. If your printer is connected to your computer through any other intermediate devices, such as switch boxes, buffer boxes, cable adapters, or cable converters, try using it when connected directly to your computer. Try another network cable. Remember that very large prints may take some time to receive, process, and print. If your printer displays warning or error messages that require action, take the required action before trying to print. Cannot access the Embedded Web Server The following steps provide the complete procedure for this topic. If you cannot access the Embedded Web Server from your computer, try these suggestions. Communication failures between computer and printer 129 1. If you have not done so already, read Embedded Web Server on page 15. 2. Make sure that Embedded Web Server functionality is enabled in the printer: from the front panel, tap , then Security > Connectivity > Embedded Web Server (EWS) > On. 3. Check the proxy configuration in your Web browser in case it is preventing communication with the printer. 4. Ensure that the printer works correctly when printing or accessed from other applications. 5. If the printer displays warning or error messages that require further action, take the action to resolve the problems. 6. If all else fails, turn the printer off and on again with the power key on the front panel. Cannot access the printer from the HP DesignJet Utility If the HP DesignJet Utility cannot access your printer, try these suggestions. 1. If you have not done so already, read HP DesignJet Utility (Windows only) on page 14. 2. From the front panel, tap , then Security > Web services > Printing & management, and make sure that it is enabled. If it is disabled, some parts of the HP DesignJet Utility may not work properly. Print jobs take too much time to be received by the printer Very large prints may take some time to receive, process, and print. However, if the delay seems excessive, try these suggestions. Make sure the network cable connected to the printer is rated at least Cat5e. Make sure that gigabit-speed networking equipment and cabling interconnects your computer client to the printer. Make sure that there are no network link issues. See Link troubleshooting on page 128. Take into account that, in network deployments with IPSec security protocols enabled and configured in the printer, network performance may be reduced due to the use of cryptographic algorithms to protect network communications. If you experience low-performance network issues when using tools such as HP SmartStream or third-party RIPs, check that the RIP printing service and high-speed printing ports 9101 and 9102 are enabled in Embedded Web Server > Networking > Other settings > High-speed RIP mode > Enable high-speed mode. Try resetting the network configuration to its factory settings in order to get default settings that are suitable for most standard network environments. See Reset network parameters on page 128. You may also find it helpful to test connecting the computer to the printer directly, using a normal Ethernet (Cat5e or Cat6) cable point-to-point, without passing through an Ethernet switch or router. In this configuration, the printer and the computer should both automatically change their IPv4 addresses to the form 169.254.x.x . In this point-to-point configuration you can discard any issues caused by other network equipment. 130 Chapter 5 Networking 6 Security The following sections provide details for this topic. HP Connection Inspector HP Connection Inspector is a new intelligent embedded security feature. The technology is unique in that it can inspect outbound network connections typically abused by malware, determine what is normal and stop suspicious activity. If the printer is compromised, it can automatically trigger a restart to initiate self-healing procedures. Enable/disable the Connection Inspector In the Embedded Web Server, click Networking > TCP/IP settings > Network identification. See the HP Connection Inspector Technical White Paper at http://h10032.www1.hp.com/ctg/Manual/c05818653 for more information. Enable/disable auto-recovery This topic provides a full set of reference information for this subject. If the Connection Inspector detects a severe incident, the printer can respond in two different ways: When auto-recovery is enabled, it recovers automatically by restarting itself. In this case, all printing and scanning operations are terminated. When auto-recovery is disabled, it displays a system error and recommends contacting a service representative. You can enable or disable auto-recovery in the Embedded Web Server by clicking Security > Security settings > Enable auto-recovery. Security 131 Access control The printer administrator can use passwords to control access to specific features of the printer. Administrator password The administrator password gives access to the security and configuration settings of the printer. Default administrator password Your printer comes with a default administrator password. To find out what it is, go to the front panel and tap , then Security > Administrator password. You should see something like this. Alternatively, tap , then Printer information card. You should see something like this. 132 Chapter 6 Security How to change the administrator password HP recommends that you change the password to one of your own choice. NOTE: The administrator password cannot be left blank. To change the password, go to the Embedded Web Server and click Settings > Security > Administrator password , then click . If you forget the password If you forget the administrator password, contact a service representative and ask for it to be reset to the default password. You cannot do this yourself. Access control permissions will also be reset to the default values. Access control tab In the Embedded Web server you can set sign-in requirements for specific tasks, and restrict access by users who have not signed in (guests) to specific features. Permissions can be applied to local user accounts stored on the printer. Device user accounts In the Embedded Web Server's Device user accounts tab, the administrator can create new printer user accounts and assign them specific permissions depending on their role. How to change the administrator password 133 To create a new device user account, click the at the top of the page. Now fill in the fields Name, Email, User access code and the permission set. Click Apply to create the new account. Share the access code with the user. When using device user accounts, users sign in to the device using an access code. LDAP--sign-in server The Lightweight Directory Access Protocol (LDAP) is an open, industry-standard application protocol for accessing and maintaining distributed directory information services. Information needed before starting Ensure that you have the following information before starting the configuration: Server address (hostname or IP) Server authentication requirements Path to start search (BaseDN, Search Root) (for example, o=mycompany.com) Attributes for matching the name entered (such as cn or samAccountName), retrieving the email address (such as mail), and how the name will be displayed on the control panel (such as displayName) Setup The following steps provide the complete procedure for this topic. In the Embedded Web Server, click Settings > LDAP sign-in server. 1. Enable the LDAP server (mandatory to continue with the LDAP configuration). 2. In the network directory server section, enter the name of the LDAP server address (for example, ldap.mycompany.com) and Port. If you do not know the LDAP server, contact the server administrator. If you want to enable a secure (SSL) connection, enable the toggle Use a secure connection (SSL). 134 Chapter 6 Security 3. In the server authentication requirements section, you can select the appropriate authentication type in the server (use printer user's credentials, use LDAP administrator's credentials). You must fill in the domain name, username, and password. 4. In the LDAP database search setttings section, fill in these fields: In the Bind and search root enter the path to start searching the database (for example, o=mycompany.com). In the Retrieve the printer user's name using this attribute box, enter the name of the attribute that contains the person's name (for example, displayName). In the Match the name entered with this attribute box, enter the name of the attribute whose content should be matched with the username type during sign-in. In the Retrieve the user's email address using this attribute box, enter the name of the attribute that contains the person's email address (for example, mail or rfc822Mailbox). In the Retrieve the printer user group using this attribute box, enter the name of the attribute that contains the groups to which the person belongs. 5. Click the Apply button to save the settings. Setup is complete. 6. To check that the LDAP retrieval is set up correctly, enter at least three characters of a network contact name in the Test box, and then click the Test button. If the test is successful, a message is displayed. Windows sign-in configuration Configure the Windows sign-in process. Information needed before starting Ensure that you have the following information before starting the configuration: Windows domain Attributes for matching the name entered (such as cn or samAccountName), retrieving the email address (such as mail), and how the name will be displayed on the control panel (such as displayName) Setup The following steps provide the complete procedure for this topic. In the Embedded Web Server, click Settings > Windows sign-in configuration. 1. Enable Windows sign-in status (mandatory to continue with Windows sign-in configuration). 2. Enter the name of the default Windows domain (for example, mycompany.com). If you do not know the Windows domain, contact the server administrator. If you want to enable a secure (SSL) connection, enable the toggle Use a secure connection (SSL). 3. In the Match the name entered with this attribute box, enter the name of the attribute; its content should be matched with the username type during sign-in. 4. In the Retrieve the user's email address using this attribute box, enter the name of the attribute that contains the person's email address (for example, mail or rfc822Mailbox). Windows sign-in configuration 135 5. In the Retrieve the printer user's name using this attribute box, enter the name of the attribute that contains the person's name (for example, displayName). 6. Click the Apply button to save the settings. Setup is complete. 7. To check that the LDAP retrieval is set up correctly, enter at least three characters of a network contact name in the Test box, and then click the Test button. If the test is successful a message is displayed. Certificate management You can configure the printer�s identity certificate, and the list of trusted certification authorities (CA), in EWS > Settings > Certificate settings. These certificates are used to establish trusted and secure connections with external servers. Other Embedded Web Server security settings In the Embedded Web Server menu Security > Security Settings, you can customize your printer if you enable or disable features from the list below. A feature is no longer available after it has been disabled. Change the firmware update settings: Enable or disable Firmware updates sent as print jobs and Firmware update from USB. Enable or disable the use of USB drives for mass storage. Protect stored data. See Secure File Erase on page 236 and Disk Wipe on page 237. Enable or disable other printer settings such as Show user name and job name in job accounting, Anonymous usage information, and Show job thumbnail and download job file remotely. Front-panel security settings This topic explains the concepts involved in this subject. From the front panel, you can tap , then Security, to control some of the features of the printer: User sessions: Enable or disable automatic log-out after 1, 3, or 5 minutes. Embedded Web Server: Enable or disable the Embedded Web Server. Printing & management Web services: Enable or disable Web services that are used by printing and management tools such as the HP Utility, HP Click, and SDK for RIPs. If an administrator password has been set, it must be given in order to perform the following operations: Change the security settings (including the administrator password itself). Change the configuration of the Internet connection. Change the automatic firmware update configuration. Enable or disable automatic downloading and/or installation of automatic firmware updates. Restore an earlier firmware version. 136 Chapter 6 Security Reset factory defaults. NOTE: The administrator password can contain only characters that appear on the front panel's on-screen keyboard. If you set a new password with the Embedded Web Server, it will reject characters that do not appear in that limited character set. Job-storage security options Use Required account ID and Encrypted PIN printing to control who has access to your printer and confidential documents. Required account ID If you want to keep records of printer usage by different users, you can set your printer to require an account ID for each job. At the front panel, tap , then Job management > Account ID required. If this setting is turned on, the account ID field will be mandatory and jobs with no account ID will be kept on hold for accounting. The account ID can be set in the printer driver when sending the job. If the job is set on hold for accounting by the printer, you can introduce the account ID in the driver or front panel, by going to the job queue and clicking the job that is on hold. A window with a text box is displayed and you can enter the account ID into it. Job storage and encrypted PIN printing Job storage allows jobs to be stored and then printed when required; it also provides features for setting print jobs as private, with a personal identification number (PIN). To access job storage features, open the printer properties, and then click Printing Preferences. Click the Job Storage tab, where the following job storage features are available: Print and store: After a job has printed, it is stored in the printer; more copies can then be printed from the front panel. Print and delete: Once printed, the job is automatically removed from the printer. Retrieve from front panel (personal job): Use the personal job printing feature to specify that a job cannot be printed until you release it from the printer's front panel. To preview it in the Embedded Web Server, you will need to enter the PIN. Encrypted PIN printing: Protect confidential prints, and reduce the risk of leaking sensitive data. Send jobs to print from the driver, encrypted and with a PIN. From the driver, go to the Job storage section, select Retrieve from front panel (private job), enter a 4-digit PIN, then go to the printer, enter the PIN at the front panel, and retrieve the printed job. Security event logging The printer can report security event information to a standard syslog server for auditing. To configure the syslog server and settings, go to the Embedded Web Server and click Network > TCP/IP settings > Advanced. Job-storage security options 137 138 Chapter 6 Security 7 Sending a job to print There are various different ways in which you can choose to print, depending on your circumstances and preferences. From HP SmartStream: See the HP SmartStream documentation at http://www.hp.com/go/smartstreampagewidexl/manuals/. From a printer driver: Print any kind of file from a computer connected to the printer by network, using a software application that can open the file, and a printer driver supplied with your printer. See Print from the driver on page 139. From a USB flash drive: Print a file directly from a USB flash drive. See Print from a USB flash drive on page 145. From a network folder: See Print from a network folder on page 146. From My Home Folder: See Print from My Home Folder on page 147. From a RIP: You can use a Raster Image Processor (RIP) program, run on a separate computer, to send jobs to the printer. RIP software is available from various different companies. See your RIP vendor's documentation. Copy a file. See Scanning and copying on page 161. Print a file that is already in the job queue. See Job queue management on page 151. Print from the driver This is the traditional way of printing from a computer. The correct printer driver must be installed on the computer, and the computer must be connected to the printer by network. When the printer driver has been installed and the computer is connected to the printer, you can print from a software application by using the application's own Print command and selecting the correct printer. Sending a job to print 139 See video: http://www.hp.com/go/pagewidexl/print-from-driver/. NOTE: When first printing, Windows automatically searches for the printer driver on the Internet (if the computer is connected to the Internet). This means that you do not need to search for the driver yourself. However, this process will install the driver without the rest of the software. Therefore, we recommend installation using the install package that you can download from HP's website http://www.hp.com/go/pagewidexlseries/support/drivers, so that all of the printer software is installed. Driver installation Printer drivers can be installed using the following two different methods. 1. Printer driver installer The HP printer driver installer can be downloaded from the relevant product page by searching for the printer model at the HP Customer Support Software and Driver Downloads website. Check https://support.hp.com/us-en/drivers/printers/. When you have found the printer model, navigate to the Driver-Driver Pack tab, download the printer driver installer, and proceed to install the driver on the computer. 2. Add printer driver wizard The following steps provide the complete procedure for this topic. Like the printer driver installer, the add printer driver wizard provides an easy-to-use interface for installing the printer driver. However, unlike the printer driver installer, the add printer driver wizard installs the printer driver only and does not allow the user to install any additional printer software. Installation with a wired or wireless network connection, and Windows 10 or 8: 1. In Windows, search for and open Control Panel. 2. Click Devices and Printers, then click Add a printer. 3. In the Choose a device or printer to add to this PC window, select your printer, click Next, then follow the on-screen instructions to install the driver. If your printer is not in the list, continue with the following steps. a. Click The printer I want isn't listed. b. Click Add a local printer or network printer with manual settings. c. Click Next. d. Select the port to be used by your printer, such as USB001 for a USB-connected printer, then click Next. e. Click Windows Update, then wait for the print drivers to update. 140 Chapter 7 Sending a job to print f. Click HP, Hewlett-Packard, or Hewlett Packard in the Manufacturer pane, then click the name of your printer in the Printers pane. If your printer is in the list, select it, click Next, then follow the on-screen instructions to install the driver. If your printer is not in the list, click the back arrow in the upper left corner of the window twice to return to the Find a printer by other options step, then continue with the following steps. g. Select Add a printer using TCP/IP address or hostname, then click Next. h. Select Autodetect from the Device type drop-down list. i. Type your printer's IP address into the text box, then click Next. TIP: To find the printer's IP address, print a Wireless Network Test report or a Network Configuration page. j. Wait for the computer to connect to the printer, then click Next to install the print driver. Check and change main driver settings There are a relatively large number of print settings that you can use when printing with a printer driver, to try to satisfy all requirements. When printing from an application, you can see the driver settings by clicking File > Print and then Print options or Properties (depending on the application). TIP: In general you are recommended to use the default settings unless you know that they do not meet your requirements. The printer will apply its own policies regarding roll and paper to choose the most suitable for your job. TIP: Windows only: If you intend to reuse a particular group of settings repeatedly, you can save those settings under a name of your own choice and recall them later. A saved group of settings is known as a quickset. Check and change main driver settings 141 The printer drivers support any accessories such as a stacker or folder connected to your printer. The printer's default output is also the driver's default output. However, from the driver you can change the output destination and other options such as the folding style, collation, and first or last page on top. Basic driver settings This topic provides a full set of reference information for this subject. These are the basic operations that can be used in the driver to print a job: Document size Document orientation Margin layout 142 Chapter 7 Sending a job to print � Standard: Your image will be printed on a page of the size you have selected, with a narrow margin between the edges of the image and the edges of the paper. The image should be small enough to fit between the margins. � Clip content by margins: Your image will be printed on a page of the size you have selected, with a narrow margin between the edges of the image and the edges of the paper. In this case, if the image is the same size as the page, the printer assumes that the extreme edges of the image are either white or unimportant, and do not need to be printed. This may be useful when your image already contains a border. � Oversize: Your image will be printed on a page slightly larger than the size you have selected. If you cut off the margins, you will be left with a page of the size you selected, with no margins remaining between your image and the edges of the paper. � Borderless: Your image will be printed on a page of the size you have selected, with no margins. The image is slightly enlarged to ensure that no margin is left between the edges of the image and the edges of the paper. By default, the Horizontal cutter box is checked. Uncheck it if you want to cut the paper manually. Color mode � Color: Uses ink from all cartridges for full color prints. � Grayscale: Uses ink from both the color and black cartridges to produce a wider range of black and grey tones for high-quality black-and-white prints. Print quality Advanced driver settings This topic provides a full set of reference information for this subject. These are further operations that can be used in the driver to obtain more control over your print. They are divided into five different categories. Advanced driver settings 143 Document Paper type Scale: You can resize the print in two different ways: to a percentage of its original size, or to fit a particular paper size. The default is 100% (its original size). Alignment: Left, center, or right Mirroring Rotation (not available in the macOS raster driver) Output Enable or disable the cutter Order the pages Printer margins Remove blank areas Job destination Folding style (if you are using a folder) Color and quality Color management RGB source profile; color can be managed by the application or the printer CMYK source profile (for the PDF driver and macOS PostScript driver) Pantone emulation (for the PDF driver and macOS PostScript driver) Accounting You can create an accounting ID for the job. Storage You can assign a user or job name. Storage mode � Print and store: After a job has printed, it is stored in the printer; more copies can then be printed from the front panel. � Print and delete: Once printed, the job is automatically removed from the printer. � Retrieve from front panel (personal job): Use the personal job printing feature to specify that a job cannot be printed until you release it from the printer's front panel. To preview it in the Embedded Web Server, you will need to enter the PIN. 144 Chapter 7 Sending a job to print � Retrieve from front panel (private job): Use the private printing feature to specify that a job cannot be printed until you release it with a PIN. First, click Retrieve from front panel (private job), after which the PIN to print checkbox will be available. If checked, a 4-digit personal identification number must be set. The PIN is sent to the printer as part of the print job. After sending the print job, use the PIN to print the job. Once printed, it is automatically removed from the printer. To preview it in the Embedded Web Server or on the front panel, you will need to enter the PIN. Print from a USB flash drive You can print from a USB flash drive containing one or more TIFF, JPEG, HP-GL/2, RTL, PDF, or PostScript files. 1. Insert the USB flash drive into the printer's USB port. NOTE: To print PDF or PostScript file, you must have a PostScript printer or install the license (see Accessories on page 238). NOTE: The use of USB flash drives with your printer may be disabled by the administrator (see Security on page 131). 2. At the front panel, go to the home screen and tap , then . You can tap folders to browse their contents. Files are shown as document thumbnails, and you can preview a file by tapping the preview icon. When the preview is displayed, you can zoom in and out. Files that cannot be printed are indicated with . For more details, tap the Information button. 3. Select a file to be printed. A preview of the document is displayed. Multipage documents are supported only in PDF files; in this case, you can also select a page to print. 4. Use the toolbar buttons to zoom in and out to see information about the selected job. You can also choose the predefined zoom modes: fit to screen, pinch to zoom, or original document size. Tap OK to proceed to quickset selection. 5. The list of print-from-USB quicksets is displayed. You can choose and/or edit one of the quicksets for the selected job. NOTE: If you edit a quickset after selecting a job, the changed settings are applied only to the current job and are not saved permanently. You can change any of your own quicksets permanently by tapping on the quicksets screen, then Manage quicksets ; or by tapping , then Quicksets. The following settings are available: Quickset name allows you to name the quickset you are working with. Output scale allows you to resize the print in two different ways: to a percentage of its original size, or to fit a particular paper size. The default is 100% (its original size). Print quality allows you to set the print quality to Lines/Fast, Uniform areas, or High detail. Color options allows you to choose color, grayscale, or black and white. Print from a USB flash drive 145 Paper source allows you to select a specific paper source, or you can choose Save paper, which automatically chooses the narrowest roll on which the print will fit (if more than one roll is loaded). NOTE: The printer setting Roll width selection has two values: Print on same width only and Print on same width or wider. When Print on same width only is selected, each page is printed only on a roll with the same width as the page. Paper category allows you to choose a paper-type category. Page order allows you to choose first page on top, or last page on top. Collate allows you to turn collation on or off. Rotation allows you to rotate the print by any multiple of 90�, or you can choose Automatic, which rotates the print automatically if that will save paper. Printer margins allows you to change the default printer margins. Storage mode offers two options, print and delete (the job is not retained in the job queue) and print and store (the job is retained in the job queue). Output destination allows you to direct output to the stacker (the default, if you have one), the basket/ output supports, or the folder (if installed). Default folding style allows you to select the folding style when the folder is installed. To use the folder, you must select Folder in the Output destination setting. NOTE: The factory quicksets cannot be modified. 6. When you are satisfied with the quickset settings, tap Print to continue. 7. After printing, you can choose to print another file or go to the job queue. If you print another file immediately without returning to the home screen, the temporary settings used for the previous file are used again. Print from a network folder The following steps provide the complete procedure for this topic. 1. Confirm that the network folder is configured. See Configure a network folder on page 25. 2. At the front panel, go to the home page and tap . 3. Select Network folder. 4. Select a file to be printed. Multipage documents are only supported in PDF; in this case, you can also select a page to print. 5. The list of print-from-Network quicksets is displayed. You can choose and/or edit one of the quicksets for the selected job. NOTE: If you edit a quickset after selecting a job, the changed settings are applied only to the current job and are not saved permanently. You can change any of your own quicksets permanently by tapping , then Manage quicksets , or by tapping , then Quicksets. 146 Chapter 7 Sending a job to print NOTE: The factory quicksets cannot be modified. The following settings are available: Quickset name allows you to name the quickset you are working with. Print quality allows you to set the print quality to Lines/Fast, Uniform areas, or High detail. Output scale allows you to resize the print in two different ways: to a percentage of its original size, or to fit a particular paper size. The default is 100% (its original size). Color options allows you to choose color or grayscale. Black & white allows you to choose black and white. Paper source allows you to select a specific paper source, or you can choose Save paper, which automatically chooses the narrowest roll on which the print will fit (if more than one roll is loaded). Paper category allows you to choose a paper-type category. Page order allows you to choose first page on top, or last page on top. Collate allows you to turn collation on or off. Rotation allows you to rotate the print by any multiple of 90�, or you can choose Automatic, which rotates the print automatically if that will save paper. Print margins allows you to change the default printer margins. Storage mode offers two options, print and delete (the job is not retained in the job queue) and print and store (the job is retained in the job queue). Output destination allows you to direct output to the stacker (the default, if you have one), the basket/ output supports, or the folder (if installed). Default folding style allows you to select the folding style when the folder is installed. To use the folder, you must select Folder in the Output destination setting. 6. When you are satisfied with the quickset settings, tap OK to continue. You can tap details panel to show the most common quickset settings used. , then Show quickset 7. Copies, Page order, and Collate can be selected in the right column of the screen. Tap Print to continue. 8. After printing, you can choose to print another file or go to the job queue. If you print another file immediately without returning to the home page, the temporary settings used for the previous file are used again. Print from My Home Folder The following steps provide the complete procedure for this topic. NOTE: You need to configure the LDAP � sign-in server or Windows sign-in configuration to be able to print from My Home Folder. See Configure the email address book on page 31 or Windows sign-in configuration on page 135. 1. At the front panel, go to the home page and tap . Print from My Home Folder 147 2. Select My Home Folder. 3. Authenticate with LDAP � sign-in server or Windows sign-in configuration . Go to at the top of the page and select the option you wish to use for authentication. See Configure the email address book on page 31 or Windows sign-in configuration on page 135. 4. Select a file to be printed. Multipage documents are only supported in PDF; in this case, you can also select a page to print. 5. The list of print-from-My Home Folder quicksets is displayed. You can choose and/or edit one of the quicksets for the selected job. NOTE: If you edit a quickset after selecting a job, the changed settings are applied only to the current job and are not saved permanently. You can change any of your own quicksets permanently by tapping , then Manage quicksets , or by tapping , then Quicksets. NOTE: The factory quicksets cannot be modified. The following settings are available: Quickset name allows you to name the quickset you are working with. Print quality allows you to set the print quality to Lines/Fast, Uniform areas, or High detail. Output scale allows you to resize the print in two different ways: to a percentage of its original size, or to fit a particular paper size. The default is 100% (its original size). Color options allows you to choose color or grayscale. Black & white allows you to choose black and white. Paper source allows you to select a specific paper source, or you can choose Save paper, which automatically chooses the narrowest roll on which the print will fit (if more than one roll is loaded). Paper category allows you to choose a paper-type category. Page order allows you to choose first page on top, or last page on top. Collate allows you to turn collation on or off. Rotation allows you to rotate the print by any multiple of 90�, or you can choose Automatic, which rotates the print automatically if that will save paper. Print margins allows you to change the default printer margins. Storage mode offers two options, print and delete (the job is not retained in the job queue) and print and store (the job is retained in the job queue). Output destination allows you to direct output to the stacker (the default, if you have one), the basket/ output supports, or the folder (if installed). Default folding style allows you to select the folding style when the folder is installed. To use the folder, you must select Folder in the Output destination setting. 6. When you are satisfied with the quickset settings, tap OK to continue. You can tap , then Show quickset details panel to show the most common quickset settings used. 7. Copies, Page order, and Collate can be selected in the right column of the screen. Tap Print to continue. 148 Chapter 7 Sending a job to print 8. After printing, you can choose to print another file or go to the job queue. If you print another file immediately without returning to the home page, the temporary settings used for the previous file are used again. Select print quality The printer has three print-quality modes which have been designed, as their names indicate, to match the specific needs of different kinds of images. See video: http://www.hp.com/go/pagewidexl/printing-modes-in-xl-pro-printers/. Although all print-quality modes are for 1-pass printing (in contrast to HP DesignJet printers), several parameters such as print speed, color strategy, and image processing have been optimized for each case. See the print-mode table and diagram below for guidance on selecting the most appropriate print mode for your purposes. Print quality If the image content is... Recommended print mode You will obtain... Monochrome or color lines and text A Any content if maximum productivity is needed Lines/Fast High-quality lines with maximum productivity* B Large areas of uniform colors Uniform areas High-coverage graphics with more uniform and saturated colors Text or lines on top of color backgrounds C Highly complex drawings with plenty of detail High detail Higher-resolution images with smooth backgrounds, accurate lines, and sharp text * The intention of the Lines/Fast mode is twofold: it can be used for images with only lines and text, or for any kind of image when you need maximum productivity. Select print quality 149 150 Chapter 7 Sending a job to print 8 Job queue management The following sections provide details for this topic. Job queue in the front panel You can manage the job queue(s) from the front panel. At the front panel, tap the Job Queue icon on the home screen to view the job queue(s). You can choose Print & Copy queue or Scan queue from the tabs at the left of the screen. The job queue page shows all jobs that are available in the selected job queue. See video: http://www.hp.com/go/pagewidexl/manage-job-queue/. Print & Copy queue The Print & Copy queue(s) includes jobs that are in different phases: being received, parsed, rendered, printed, already printed, and so on. Job queue management 151 Tap the name of the job to see all the job details, including information about status and preview. The details displayed depend of the type of job. In an active queue, the job you are printing appears in the middle of the queue, with printed jobs below and jobs to be printed above. You can scroll up and down. Once scrolled, the queue remains static and does not move automatically. Jobs in the left pane are divided into four categories (Up next, Now printing, On hold, and History) in chronological order starting from the top. On hold is shown only when there are one or more jobs on hold. Below the job name, you can see its status: Up next Waiting to process: The job has been received by the printer and is waiting to be rendered. Processing: The printer is parsing and rendering the job. Waiting to print or Paused: The job is processed and waiting for the print engine to be ready to proceed with printing. Now printing The job is being printed. Paused: The job is paused. NOTE: Sometimes, while printing, you may see a Self-servicing status, which means that the printer is performing some task such as paper type change or print mode change between pages of the same job. 152 Chapter 8 Job queue management On hold The job will not be printed until you take some action. You should respond in one of the following ways: On hold: Private job: Enter the PIN required to print the job. The job will be deleted from the queue after printing. Oh hold: Personal job: The job is not automatically printed: you must select it from the queue. No details can be seen. On hold to preview: The job is not automatically printed: you must select it from the queue. On hold for paper mismatch: Load the paper required by the job. On hold for accounting: Enter an account ID to be used for the job. On hold: Recovered job: After a printer recovery, some jobs that were not printed are kept on hold. History Printed: In chronological order, divided into today, yesterday, last week, and so on. Canceled: Canceled by the user. Failed: The job has failed for one or more reasons. Scan queue The scan queue structure is similar to the Print & Copy queue, but with the files organized by date. The main details (selected destination and its respective status) are in the left panel, below each job. In the right pane, detailed information appears after scrolling: Scanned by Date and time File type File Size (if there are several sizes, value will be several) Content type Size Color mode Resolution Destination Scan queue actions Some job queue actions are determined by the settings selected. Depending on the environment, it may be worthwhile to change some default settings; to do so, tap in the home screen, then Job Management . Alternatively, in the job queue, tap at the top right, then Settings. Scan queue 153 Print In the left panel, tap the job to print, then on the details screen select Print. On the following screen, select the number of copies, choose a quickset, and edit the printing preferences. When you press Print, there is an option to manage the job in the job queue. Delete To delete a job manually, select the job and tap Delete. Cancel Sending The transfer of a file can be canceled if it is in the status: waiting to be sent or sending. Send to Available only if the file has already been sent or failed. When you tap Sent to options appear: To Network folder: Possible only if a network folder is configured. See Configure a network folder on page 25. To email: See Configure the email server on page 31. To HP Smartstream: Possible only if you have HP Smartstream installed. See Accessories on page 238. USB drive: See Scanning and copying on page 161. Scan queue options You can choose to delete all jobs in the queue, or manage the queue from the Embedded Web Server. Delete all scan jobs To delete the whole job queue: tap , then Delete all jobs. Manage remotely To access the scanned files in the EWS, scan the QR code or enter the URL shown. Tap at the top of the screen, then manage remotely. A QR code is displayed. NOTE: The device used to connect to this link must be on the same network as the printer. Job queue actions Some of the actions in the job queue are determined by the settings selected. Some default settings may be worth changing, depending on your environment. To do so, tap in the home screen, then Job management . Alternatively, in the job queue app, tap at the top right, then Settings. Pause the job queue You can pause the job queue. 154 Chapter 8 Job queue management To do so, tap the Pause icon ; you can resume by tapping the Play icon end of the page that is currently printing. Reorder the job queue You can change the order of the jobs in the queue. To do so, tap the Reorder icon . . The pause takes effect at the Reprint In the History section, tap the job you want to reprint. On the details screen, tap Reprint. On the next screen, you can select the number of copies, the source, and the destination. Print next If you want to change the position of a job in the queue to be printed immediately after the currently printing job, select the desired job and tap the Print next button. Enable print now Enabling print now allows you to interrupt the job that is currently printing and print the selected job immediately. Select when to print a job This topic explains the concepts involved in this subject. NOTE: The When To Start Printing options cannot be used with PostScript jobs. You can select at what point you want to print a job in the queue. Tap start printing. , then Job management > When to There are three options you can select: After processing: The printer waits until the whole page has been processed and then it starts to print. This is the slowest setting but ensures the best print quality in large or complex prints. Optimized (this is the default setting): The printer calculates the best time to begin printing the page. Enable print now: The printer interrupts the job currently printing to start printing this job as soon as possible. See job details Tap the name of the job to show its details, including information about status, pages, copies, total, and preview. Scroll down as necessary to see all of the information. By tapping the thumbnail, you can navigate over all pages of the job. From there you can zoom in and out (pinch and zoom) and see more information about each page. In an active queue, the job you are printing appears in the middle of the queue, with printed jobs below and jobs to be printed above. Reorder the job queue 155 Roll policies You can choose how the printer selects which roll to use for each job. At the front panel, tap , then , then , then Roll policies. Alternatively, tap , then Job management > Roll policies. The following options are available: Increase productivity: To increase the productivity of the printer. � Job autorotation: The printer can rotate a job automatically in order to save paper. Automatic roll selection: � Roll width selection: The printer can be more or less restrictive when selecting the roll width on which to print. You can select: Print on the same width only: Each page prints on a roll with the same page width. Print on the same width or wider: Each page prints on a roll with the same width or wider. � Use most depleted roll: When there are two with the same paper type and width, the roll selected is the roll with less paper. Paper type protection: You can avoid printing accidentally on special paper types by protecting them. Protected types are eligible for printing only when paper type or roll are specified in the job. See also Protect a paper type on page 55. Solve paper mismatch If the paper currently loaded in the printer is not suitable for a particular job or page, the printer can automatically solve the conflict or give a number of choices depending on the printer policies. Such a conflict may be caused by a job sent to the printer with no specific roll or paper type assigned to it, or by a roll coming to its end during printing. The following options are available in the paper mismatch settings menu; you can reach this menu from the job queue by tapping , then , then Mismatch actions > Paper mismatch ; or by tapping , then Job management > Mismatch actions > Paper mismatch. Pause and ask (the most restrictive option): Printing stops until the correct paper is loaded. This option is recommended when the printer is attended. A message appears, asking what you want to do: cancel the job, print anyway, put on hold, or load paper. These options are also available in the job queue. Hold job and continue with next: Put mismatched jobs on hold until the correct paper is loaded, and continue printing the rest of the job queue. The printer sends an alert whenever a job is put on hold. This option is recommended when the printer is unattended, even though the integrity of a job may be disrupted, to avoid stopping the queue. Once the paper required for the job is loaded, the job or pages are automatically resumed. Print anyway (the least restrictive option): Print on whatever paper is loaded. The printer will choose the roll to print according to the following criteria: first where the page fits and then the same paper type. This option will never select a paper type that has been protected. 156 Chapter 8 Job queue management Job queue options To change the job queue options, tap , then Job management > Job queue . Alternatively go to , then , then Settings > Job queue. You can select the maximum number of printed jobs to have in the queue, when to delete printed jobs, and whether to delete jobs on hold after a specified time. Default printing preferences At the front panel, tap , then Default Printing configuration to define the default properties of jobs sent to your printer from remote locations. You can define settings in the following areas: Print quality, Color, Paper, Margins, PostScript, Print retrieval. Job deletion If the printer runs out of storage space for new jobs, the oldest printed jobs are automatically deleted from the queue. You can request that printed jobs should be automatically deleted from the queue when the total number of printed jobs exceeds a specified limit (the maximum number in the history setting), or when the jobs were printed more than a specified time ago (clear history settings). To delete jobs on hold, the setting Delete jobs on hold allows you to define the time after which these jobs will be removed (2�48 h). To delete a job manually, select the job and tap Delete on the bottom right. The Delete option deletes the job from the queue, while the Cancel option cancels the job but leaves it in the queue, marked as Canceled by the user in the history category. To cancel a job while printing, tap X. To cancel a job from the Up Next category, tap the job name on the list and then tap Cancel job on the bottom right. NOTE: If you tap X, you cancel the currently printing job only. Print job queue in the Embedded Web Server The HP DesignJet Utility, available for some models only, provides a different way of accessing the Embedded Web Server's job management facilities, but the facilities are exactly the same whether you use the Embedded Web Server or the HP DesignJet Utility. To see the queue in the Embedded Web Server, select Job queue in the Main menu. Job queue page By default, access to the job queue is open to all users. An administrator can set a password so that users are required to enter a password to access the page. The job queue page shows all jobs that are available in the queue. The queue includes jobs that are being received, parsed, rendered, printed and already printed. Job queue options 157 The Embedded Web Server displays the following information for each print job: File name: The name of the job Status: The current status of the job Pages: The number of pages in the job Copies: The number of copies printed Total: The total number of pages (including copies) Sent by: The username Account ID: The account ID for the job Date: The date and time attached to the job that was received by the printer, shown in the locale of the Embedded Web Server File source: The application from which the job was sent to print Paper destination: The output option selected for the printed job You can perform the following operations on one or all jobs in the queue: Cancel: Cancels the selected jobs. You are asked to confirm before the job is canceled. The job remains stored in the printer, but will not be printed unless you click Reprint. Hold: Holds the select jobs until you click Continue to print. Resume: All selected jobs, which are on hold, continue printing. Reprint: Prints more copies of a job. Next print: Sends all selected jobs to the top of the job queue. Print anyway: The printer will try to print the job even if there is some problem with it. Delete: Deletes selected jobs from the job queue. You are asked to confirm before the job is deleted. Prioritize a job in the queue You can select any job in the queue and make it the next one to be printed. After selecting the job, click Print next. If nesting is turned on, the prioritized job may still be nested with others. If you really want this job to be printed next, and not nested with others, first turn nesting off in the front panel and then move it to the front of the queue. In the following cases, the Next print button is not displayed: The job is already at the front of the queue. The job is on hold--in this case the Resume printing button is displayed instead. The job has finished--in this case the Reprint button is displayed instead. The job has some error condition. 158 Chapter 8 Job queue management Delete a job from the queue Under normal circumstances, there is no need to delete a job from the queue after printing it, as it will just fall off the end of the queue as more files are sent. However, if you have sent a file in error, and want to avoid printing it, you can simply select the job and then click Delete. In the same way, you can delete a job that has not been printed yet. If the job is currently being printed (its status is printing), you can click Cancel and then Delete. Reprint a job in the queue To reprint an already-printed job, select the job from the queue, then click Reprint. When reprinting a print job, you cannot change the print settings, because the job has already been rasterized. Job status messages The following sections provide details for this topic. These are the possible job status messages, approximately in the order in which they may be seen: Downloading: The printer is receiving the job from the computer. Processing: The printer is parsing and rendering the job. Waiting to print: The job is waiting for the print engine to become free to proceed with printing. Nested: The printer is set up with Nesting=On and is waiting for other jobs in order to complete the nest and proceed with printing. Preparing to print: The printer is performing writing system checks before printing the job. On hold for preview: The job was sent with the on hold for preview option. NOTE: If the printer hangs up while printing a job, and the queue facility is turned on, the partially printed job will appear in the queue as on hold when the printer is next turned on. When you resume the job, it will start printing at the page at which it was interrupted. On hold for paper: The job cannot be printed because the right paper is not loaded in the printer. Load the required paper, see Paper handling on page 36, and click Continue to resume the job. On hold for accounting: The job cannot be printed because the printer requires all jobs to have an account ID: enter the account ID and then click Continue to resume the job. TIP: To set an account ID, see Required account ID on page 137. Printing Drying Cutting paper Ejecting page Canceling: The job is being canceled, but will remain in the printer job queue. Deleting: The job is being deleted from the printer. Delete a job from the queue 159 Printed Canceled: The job has been canceled by the printer. Canceled by user Empty job: The job does not contain anything to print. Reactivate a job on hold When the printer puts a job on hold you receive an alert. See Front panel on page 8, which explains why the job is on hold. Follow the instructions on the screen to remove the hold and continue printing. Scan queue in the Embedded Web Server To see the queue in the Embedded Web Server, tap Job queue > Scan queue. The administrator can set a password for users to access the page. By default, access to the job queue is open to all users. The Embedded Web Server displays the following information for each job: File name: Name of the job Status: Current status of the job Pages: Number of pages in the job Date: Date and time attached to the job that was scanned Destination: Storage location You can perform the following operations on one or all jobs in the queue: Delete all: Deletes all jobs from the job queue from the top of the window. You are asked to confirm before the job is deleted. Delete: Click the button at the bottom of the window to delete selected jobs from the job queue. You are asked to confirm before the job is deleted. Download: The selected job can be download and saved to your local disk. Preview: To see the job in full-screen mode. If the job is multi-page, select the page you want to preview. Manage scanned files remotely During the scan process you can request a QR code from the front panel to manage your job remotely. Scan the QR code with your mobile phone to access your printer's Embedded Web Server remotely, and select the job to manage from the job queue. NOTE: Your device must be on the same network as the printer. 160 Chapter 8 Job queue management 9 Scanning and copying Multi-function printers have a built-in scanner that can be used to scan and copy documents. Quicksets A quickset is a named group of settings with default values defined, which helps you to be more efficient and is convenient for inexpert users. Quicksets can be used for scan, copy, and print jobs. Factory quicksets The printer comes with some factory quicksets already defined, designed to support typical user requirements. User quicksets Depending on the permissions set in your printer, you can create, delete, reorder, or change a quickset. To do these things, tap Print, Scan & Copy quicksets in the settings application, or tap Manage quicksets from the scan, copy, or print workflow. Your own quicksets can be duplicated, edited temporarily or permanently, and deleted. Factory quicksets can only be duplicated. You can reorder the quicksets from Manage quicksets. Tap an entire quickset and drag it to the desired position. The Last settings quickset is always shown first. Scanning and copying 161 See video: http://www.hp.com/go/pagewidexl/scanning-presets/. Scanning Scanning an image saves the image in a file that can be saved or delivered to whatever location you select. See video: http://www.hp.com/go/pagewidexl/scan-and-copy/. 1. Tap . 2. Select an appropriate quickset for your scan job. Any quickset can be modified by tapping . You can select the file format, single or multiple pages, and change the default filename. To change a quickset permanently, tap , then Manage quicksets. 162 Chapter 9 Scanning and copying 3. Select the scan destination. Scan to printer storage. Scan to USB drive. Scan to my home folder--if you have configured the LDAP sign-in server or Windows sign-in. Scan to network folder--if a network folder has been added. Scan to HP SmartStream folder--if installed. Scan to email--if an email server has been configured (see Configure the email server on page 31). You can also create an address book (see Configure the email address book on page 31). 4. Insert the original, facing upwards and centered on the scanner. There is a mark indicating the center of the scanning area. The front panel will display the live preview of the page. You can stop the process by tapping the Stop scan button. Scanning 163 5. Pick up the original when the scanner releases it. TIP: To release the page, you can select automatic release in the quickset settings, or keep the original on hold until you tap Release page or insert a new original. 6. One of the most useful options is the one to scan a multipage or single-page document. See video: http://www.hp.com/go/pagewidexl/scan-multiple-pages/. Multipage: The result will be a single file containing all the scanned pages. When scanning a multipage document, insert the next page when the panel on the right side of the screen displays Insert new page. Single-page: The result will be a single-page file for each scanned page. When scanning a single page, the document is automatically saved. If you insert another page, a new document is created. 164 Chapter 9 Scanning and copying You can send scanned images directly to their destination while scanning (productivity mode), or scan all pages before starting to send them to their destination (default mode). To change from one mode to the other, tap , then Scanner preferences > Scan-mode configuration single page. 7. Other options: See video: http://www.hp.com/go/pagewidexl/editing-features/. With the toolbar buttons you can zoom in and out, insert a grid over the preview and see scanner information about the selected page. You can also choose from the predefined zoom modes: Fit to screen, Original document size, or Pinch to zoom. In a multipage document, you can delete a page. By tapping you can show or hide the toolbar, show or hide the background removal setting, and change the scan settings for the following pages. Change the settings as you like and tap OK. NOTE: By tapping the button at the bottom of the toolbar, you can move the toolbar above the preview. The X button above the toolbar allows you to close it. Scanning 165 You can use Edit page to edit the scanned page, correct any skew manually, crop the edges, and adjust rotation, contrast, and brightness. 8. Exit the scan by tapping Finish for single-page documents, or Finish & Save for multipage documents. 9. Tap New scan to scan again with the same settings. Tap Job queue to see the status of the scanned jobs. With USB viewer (only when scanning to USB) you can go to the USB flash drive to confirm that the job is there and preview it. To manage scan jobs, see Scan queue on page 153 and Scan queue in the Embedded Web Server on page 160. The following settings are available in scan quicksets: Quickset name allows you to name the quickset you are working with. Content type allows you to set the content type to Lines, Mixed, or Image. Long original allows you to scan documents from 8 to 50 m (26 to 164 ft) in length. When this setting is enabled, some other settings and the preview are not available. The scanned images are saved in PDF format. This setting is supported only if the PostScript licence is installed. Original paper type allows you to set the content type to White paper, Photo paper, Old/recycled paper, Translucent paper, Blueprint, or Ammonia/old blueprint. Blueprints invert allows you to invert blueprints (or not). Auto-release original allows you to auto-release the page once scanned. Output size allows you to set the page size to Automatic, Custom size, a list of the available loaded rolls (Roll width), or a fixed list of standard sizes, by width and length (Standard size). If you select Custom size, two new settings are displayed: � Custom width allows you to set a specific scan area width, or enter 0 (zero) for automatic width detection. The minimum width is 66 mm (2.6 in). � Custom length allows you to set a specific scan area length, of enter 0 (zero) for automatic length detection. The minimum length is 66 mm (2.6 in). Orientation allows you to set the page orientation to Landscape or Portrait when Input size is set to Custom size, Roll width, or any Standard size except A0. Positioning allows you to set the position of the original page in the input size area, when input size is not automatic. The options are Top-left, Top-center, Top-right, Middle-left, Middle-center, Middle-right, Bottom-left, Bottom-center, Bottom-right. 166 Chapter 9 Scanning and copying For example, if you are scanning an A1 original and the input size is smaller (such as A2), top-left positioning crops the original page from the top left corner. If you are scanning an A2 original and the input size is larger (for instance A1), top-left positioning places the original image in the top-left corner and adds white margins on the right and bottom to create an A1 image. Scan resolution allows you to set the resolution to 200, 300, 600, or 1200 dpi. Color options allows you to choose Black and white, Grayscale, or Color. Smart & detailed background removal may be used if you have an original with a background that is not completely white, or an original on translucent paper. Smart background removal analyses the content of the scanned original and automatically removes the background to make it pure white without removing the contents (lines and areas). Smart removal is available only for Lines and Mixed images (content type) in Grayscale (color option). After the scan process, the main window is displayed, tap and select Background removal. Detailed background removal allows you to fine-tune the result of the smart background removal when it is on, or to set a manual level of background removal when smart removal is off, for any type of original. You can define these values on a scale of darker to lighter measured in values from -6 to +6. The default value of both options is zero. For example, if you are copying an original blueprint (lines with the blue background) and the result of the smart background removal shows some background noise, you can increase the detailed background removal (for instance, to +3) in order to remove the background and make it whiter. Keep in mind that the smart background removal is analyzing each page; so, if you have pages with different backgrounds, it automatically sets a different removal value for each page. NOTE: For better results, most original paper types should be inserted with their contents (lines, area fields, title box) in the first 8.4 cm length of the scanned area. The ammonia/old blueprint paper type can be inserted from any side because background removal uses a smart algorithm optimized for originals with a non-uniform or noisy background. Black enhancement can be used to change dark grays to black. For example, if you are copying a brochure with a mixture of text and pictures, the text is often digitized to a color that we may see as black but is really a dark gray. When the printer receives this gray text, it may be printed with a halftone pattern, meaning scattered dots instead of solid black. By increasing the black enhancement value, you can force the text to be copied in real black, and it will therefore appear clearer. Use the black enhancement option with caution, because it can change other dark colors (not only grays) into black, making small dark spots appear in the picture. Scanning 167 Both black enhancement and background removal function as cutoff values in which pixels under or over a certain value are affected by the setting. You define these values on a scale of low to high lightness measured in values from 0 to 255 for the black enhancement and from -6 to +6 for the detailed background removal. For example, you have copied an original and want to improve it by making the text blacker and the background whiter. Adjust the black enhancement value upwards from its default of zero (to 25, for example) and increase the detailed background removal (to 6, for example), making pixels with low lightness values go to black and lighter background pixels go to white. Automatic de-skew allows you to turn the digital skew correction on or off. Reduce scan speed to enhance quality allows you to reduce the scan speed to get better scan results when scanning at 200 and 300 dpi. Format allows you to set the file format to Single-page PDF, Multi-page PDF, JPG, Single-page TIFF, Multi-page TIFF, or PDF/A. NOTE: PDF file output is available only with the appropriate license. If you have the license, enable the setting in the front panel: tap , then Scanner preferences > PDF/A (for example). Compression allows you to set the level of compression. File name prefix allows you to set the file name prefix for the generated file. Job storage mode offers two options: � Scan and delete: Scanned files are not saved in the scan queue. � Scan and store: Scanned files are saved in the scan queue. Copying Copying an image prints the scanned image on your printer. See video: http://www.hp.com/go/pagewidexl/scan-and-copy/. 1. Tap . 168 Chapter 9 Scanning and copying 2. Select an appropriate quickset for your copy job. Any quickset can be modified by tapping . 3. You can select the number of copies, the page order (first or last page on top), and whether you want collation. The right-hand side of the screen shows a representation of how the job will be printed (depending on the number of copies, collation, order, and the output device). 4. You can change the copy mode by tapping , then Choose copy mode. The copy mode allows you to choose between two ways of printing copy jobs: Send copy job directly to print queue while scanning � Print the copy job while scanning the pages (depends on output destination and printing preferences). � The copy job takes priority over other jobs in the queue. � The option of deleting pages of the copy job is not available. � The input length is always automatic: you cannot set a manual value. � If you want to print an urgent job interrupting the job currently being printed, select Allow copy to interrupt current print job. NOTE: When the page order selected does not match the order needed for the output device, or when collation is activated, the job is sent to the job queue when you tap Finish & Print. Scan all pages, then send to print queue � Print the copy job after scanning all pages. � The job queue continues printing other jobs during the copy job. � You can delete or edit pages of the copy job. 5. Tap Copy to continue. Copying 169 6. Insert the original, facing upwards. 7. In the next screen you can see a preview of each copied page and browse the thumbnails. With the toolbar buttons, you can zoom in and out, view a grid over the preview and see scanner information about the selected page. You can use the Pinch to zoom feature, and choose the predefined zoom modes Fit to screen or Original document size. When using the Scan all pages, then send to print queue copy mode, you can delete a page. By tapping you can show or hide the toolbar, show or hide the background removal setting, and change the copy settings for the following pages. Change the settings as you like; they will be applied to the next page scanned. 8. Tap Finish when there are no more pages to copy. If you selected indirect printing, tap Finish & Print. If you want to change the main settings of the quicksets before starting the copy, you can tap select Show quickset details panel. and then 170 Chapter 9 Scanning and copying The following settings are available in copy quicksets: Quickset name allows you to name the quickset you are working with. Content type allows you to set the content type to Lines, Mixed, or Image. Original paper type allows you to set the content type to White paper, Photo paper, Old/recycled paper, Translucent paper, Blueprint, or Ammonia/old blueprint. Blueprints invert allows you to invert blueprints (or not). Auto-release original allows you to auto-release the page once scanned. Output size allows you to set the page size to Automatic, Custom size, a list of the available loaded rolls (Roll width), or a fixed list of standard sizes, by width and length (Standard size). If you select Custom size, two new settings are displayed: � Custom width allows you to set a specific scan area width, or enter 0 (zero) for automatic width detection. The minimum width is 66 mm (2.6 in). � Custom length allows you to set a specific scan area length, of enter 0 (zero) for automatic length detection. The minimum length is 66 mm (2.6 in). Orientation allows you to set the page orientation to Landscape or Portrait when Input size is set to Custom size, Roll width, or any Standard size except A0. Positioning allows you to set the position of the original page in the input size area, when input size is not automatic. The options are Top-left, Top-center, Top-right, Middle-left, Middle-center, Middle-right, Bottom-left, Bottom-center, Bottom-right. For example, if you are scanning an A1 original and the input size is smaller (such as A2), top-left positioning crops the original page from the top left corner. If you are scanning an A2 original and the input size is larger (for instance A1), top-left positioning places the original image in the top-left corner and adds white margins on the right and bottom to create an A1 image. Scan resolution allows you to set the resolution to 200, 300, or 600 dpi. Color options allows you to choose Black and white, Grayscale, or Color. Smart & detailed background removal may be used if you have an original with a background that is not completely white, or an original on translucent paper. Copying 171 Smart background removal analyses the content of the scanned original and automatically removes the background to make it pure white without removing the contents (lines and areas). Smart removal is available only for Lines and Mixed images (content type) in Grayscale (color option). Detailed background removal allows you to fine-tune the result of the smart background removal when it is on, or to set a manual level of background removal when smart removal is off, for any type of original. You can define these values on a scale of darker to lighter measured in values from -6 to +6. The default value of both options is zero. For example, if you are copying an original blueprint (lines with the blue background) and the result of the smart background removal shows some background noise, you can increase the detailed background removal (for instance, to +3) in order to remove the background and make it whiter. Keep in mind that the smart background removal is analyzing each page; so, if you have pages with different backgrounds, it automatically sets a different removal value for each page. NOTE: For better results, most original paper types should be inserted with their contents (lines, area fields, title box) in the first 8.4 cm length of the scanned area. The ammonia/old blueprint paper type can be inserted from any side because background removal uses a smart algorithm optimized for originals with a non-uniform or noisy background. Black enhancement can be used to change dark grays to black. For example, if you are copying a brochure with a mixture of text and pictures, the text is often digitized to a color that we may see as black but is really a dark gray. When the printer receives this gray text, it may be printed with a halftone pattern, meaning scattered dots instead of solid black. By increasing the black enhancement value, you can force the text to be copied in real black, and it will therefore appear clearer. Use the black enhancement option with caution, because it can change other dark colors (not only grays) into black, making small dark spots appear in the picture. Both black enhancement and background removal function as cutoff values in which pixels under or over a certain value are affected by the setting. You define these values on a scale of low to high lightness measured in values from 0 to 255 for the black enhancement and from -6 to +6 for the detailed background removal. For example, you have copied an original and want to improve it by making the text blacker and the background whiter. Adjust the black enhancement value upwards from its default of zero (to 25, for example) and increase the detailed background removal (to 6, for example), making pixels with low lightness values go to black and lighter background pixels go to white. Automatic de-skew allows you to turn the digital skew correction on or off. Reduce scan speed to enhance quality allows you to reduce the scan speed to get better scan results when scanning at 200 and 300 dpi. Print quality allows you to set the print quality to Lines/Fast, Uniform areas, or High detail. 172 Chapter 9 Scanning and copying Output scale allows you to select the output page size. Paper source allows you to specify printing on a specific paper source, or you can choose Save paper, which automatically chooses the narrowest roll on which the print will fit (if more than one roll is loaded). NOTE: The printer setting Roll width selection has two values: Print on same width only and Print on same width or wider. When Print on same width only is selected, each page is printed only on a roll with the same width as the page. Paper category allows you to change the paper category used for printing. Rotation allows you to set the rotation to Automatic, 0�, 90�, 180�, or 270�. Copy margins allows you to change the default printer margins. Job storage mode offers two options: � Print and delete: The job is not retained in the job queue. � Print and store: The job is retained in the job queue. Output destination allows you to select the paper output from those available to the printer. Folding style allows you to select the folding style when the folder is installed. To use the folder, you must select Folder in the Output destination setting. Scanner preferences There are a few options that normally remain the same from one job to another, and a couple of troubleshooting actions that you can take. You can select the following settings by tapping , then Scanner preferences. Load delay allows you to add a delay before the scanner feeds in the original document. NOTE: The minimum delay is 1 second. PDF/A allows you to enable the PDF/A format for archiving. Enhanced colors allows you to capture enhanced colors when the Original paper type is White paper. Scan mode configuration for single page allows you to choose between the following options: � Send scan job directly to destination while scanning another page � scan all pages, then send to destination (the default option) Print scanner IQ plot: See Scanner diagnostic plot on page 184. Calibrate scanner: See Calibrate the scanner on page 230. Scanner troubleshooting In this section the most common defects and failure modes are shown, sorted by relevance and frequency of appearance. Scanner preferences 173 A defect is a common image artifact that usually appears when using any CIS scanner. These are due to incorrect settings, product limitations, or easily solvable mistakes. A failure mode is due to malfunctions of some of the scanner components. Some of the corrective actions proposed here require the use of the scanner diagnostic plot, which you can print and scan as indicated in Scanner diagnostic plot on page 184. Do not use any printed version of this guide to test the scanner, as the resolution of the images included here is insufficient. Use the diagnostic plot when recommended in response to any of the errors described in this chapter. You are recommended to clean the CIS sensors at first installation, and at any time for good scanning quality. Random vertical lines This is one of the most common issues in sheet-fed scanners. Usually, the vertical streaks are caused by dust particles inside the scanner, or miscalibration of the scanner (in these cases, the problem can be solved). Here are some examples of images suffering from vertical lines or streaks. Note the black arrow indicating the scanning direction in these examples. 1. Clean the scanner's glass plate and the original to be scanned as described in Clean the scanner's glass plate on page 226. Re-scan your original afterwards. 2. If the streaks remain, recalibrate the scanner as indicated in Calibrate the scanner on page 230. Make sure you clean the maintenance sheet before calibrating the scanner, and check that the maintenance sheet is not damaged (if so, call your service representative and ask for a new maintenance sheet). Re-scan your original after the calibration is completed. 3. If the streaks still remain, check the scanner's glass plate visually. If it is damaged (scratched or broken), call your service representative. 4. If the streaks remain, there may be dust particles inside the glass plate. Carefully take out the glass plate and clean it as described in Clean the scanner's glass plate on page 226. NOTE: The problem of vertical streaks cannot always be solved, due to the technological limitations of CIS technology. HP offers HD Scanners with CCD technology for higher quality requirements. If the streaks remain after the corrective actions explained above, then no further action can be taken to improve the image quality, except to buy a more expensive CCD scanner. Wrinkles or folds The following steps provide the complete procedure for this topic. Scanners based on CIS technology have a high optical resolution within their focus plane, at the price of a very limited depth of field. Hence, the images are sharp and detailed only when the scanned original is perfectly flat against the glass plate. If the original contains wrinkles or folds, these defects are clearly visible in the scanned image (as shown in the following example). 174 Chapter 9 Scanning and copying Actions 1. Re-scan the original, setting the content type to Image, and contrast and background cleaning to zero. 2. If the problem persists, re-scan the original at a lower scanner resolution (Standard quality if scanning, Fast or Normal if copying). It may also help to flatten the original manually as much as possible before scanning it again. NOTE: The problem of wrinkles cannot always be solved, due to the technological limitations of CIS technology. HP offers HD Scanners with CCD technology for higher quality requirements. If the wrinkles remain after the corrective actions explained above, then no further action can be taken to improve the image quality, except to buy a more expensive CCD scanner. Line discontinuities The following steps provide the complete procedure for this topic. When scanning or copying large originals, you may sometimes find that a straight line (not necessarily horizontal) appears with discontinuities or small steps. Note the black arrow indicating the scanning direction in this example. 1. Repeat the scan, preferably using a higher resolution, and this time make sure that the product is correctly positioned (it is flat on the floor and it does not move), and that the printer is not printing while you scan. Turning the original 90 or 180� and scanning it again may also solve the problem. 2. If the problem persists, check that the original to be scanned is not skewed, and that it does not become skewed during the scan. If so, see Incorrect paper advance, skew during scanning, or horizontal wrinkles on page 179. You might also want to deactivate the automatic de-skew algorithm as indicated in Copied or scanned image is very skewed on page 182. 3. If there is no skew but the problem persists, clean and calibrate the scanner as indicated in Maintenance on page 224. Take care not to move the printer during the calibration (the printer should not be printing during scanner calibration), and check that the maintenance sheet is correctly positioned before starting the calibration. Also check that the maintenance sheet is not damaged before calibrating the scanner (an old or Line discontinuities 175 damaged maintenance sheet may cause this problem); if it is damaged, call your service representative and ask for a new maintenance sheet. 4. If the problem persists, proceed to analyze the following areas of the diagnostic plot: a. 4 (from module A to E). b. 10, at the intersection between modules. c. 13 in modules A and E, and 14 in modules B, C, and D. If you see any of these defects in the studied areas, call your service representative and report a "line discontinuities" error after calibration. The four vertical thin black lines at the beginning and the end of the diagnostic plot show, approximately, the position of the intersection between CIS modules, where this kind of error usually appears. If the error appears outside these areas, call your service representative and report "line discontinuities within a CIS module". Small color differences between adjacent CIS modules The following steps provide the complete procedure for this topic. When scanning wide images, sometimes slightly different colors can be seen at both sides of the junction between two CIS modules. This issue, if present, can be easily seen by analyzing patterns 9 of the diagnostic plot at the intersection between CIS modules. Here are some examples. Note the black arrow indicating the scanning direction in these examples. Sometimes the color mismatch between adjacent modules can be enormous, showing a serious scanner malfunction, as in the following example. 176 Chapter 9 Scanning and copying 1. Repeat the scan or copy, setting the content type to Image, reducing the background cleaning to 0 or turning the original 90� before scanning it again. 2. If the problem persists, clean and calibrate the scanner as indicated in Maintenance on page 224. If calibration ended without errors, proceed to analyze again pattern number 9 and modules A through E of the diagnostic plot. 3. After analyzing pattern 9, if you see some color differences between left and right sides of the bars for neutral and vivid colors, call your service representative and report "small color differences between adjacent CIS modules". Variable line thickness or missing lines The following steps provide the complete procedure for this topic. When scanning some CAD plots at Standard resolution, mostly when working with grayscale or black-and-white prints that contain very thin lines, you may see a variation in line thickness, or even some missing lines, in some places. Actions. 1. Repeat the scan or copy using a higher resolution (High or Max if scanning, Normal or Best if copying). You should also set background cleaning to 2, or set the content type to Mixed. You might also deactivate the automatic de-skew as explained in Copied or scanned image is very skewed on page 182. In case you were working in black-and-white mode, we recommend using grayscale instead. 2. If the problem persists, turn the original plot 90� before scanning it again. 3. If the problem persists, clean and calibrate the scanner as indicated in Maintenance on page 224. Inaccurately reproduced colors The following steps provide the complete procedure for this topic. Variable line thickness or missing lines 177 You have to deal with several variables if you want perfect color matching between the original you are scanning and the copy or scanned file you obtain as a result. If you find undesired colors in cases like the example shown below (original on the left, scanned image on the right), you can follow these guidelines. Actions. 1. Make sure that you choose the correct paper type in the scan settings before scanning. 2. When dealing with copies, you must take into account that good color matching between a given original and its copy can be achieved only if both are printed on the same type of paper. In the case of scanned files, good color matching can be achieved only if your monitor is color-calibrated or compliant with sRGB or AdobeRGB standards. 3. If the above conditions are met, you should also take into account that various scanner settings can affect the final color result, such as contrast, background cleaning, content type and paper type. To obtain the best possible colors, set contrast and background cleaning to 0, set the content type to Image, and select the most appropriate type of paper according to the original you are scanning (if in doubt, use photo paper). 4. Note that the image enhancement settings are automatically reset to default values after a certain time, so you may get a different result from copying the same original if you have not checked the settings before starting the job. 5. If you scanned to a PDF file, try opening the PDF file in Adobe Acrobat and saving it as a PDF/A file. For more information, see http://www.adobe.com/products/acrobat/standards.html (English only). 6. For optimum color results, clean and calibrate the scanner as indicated in Maintenance on page 224. 7. Avoid placing the scanner in direct sunlight or near sources of heat or cold. Color fringing The following steps provide the complete procedure for this topic. This problem occurs when the scanner is affected by incorrect paper advance and/or miscalibration. However, some amount of color fringing is unavoidable, especially at high scanning speeds. It can be seen at the borders of sharp black text over a white background, as in the example below (original on the left, scanned image on the right). Note the black arrow indicating the scanning direction. 1. Repeat the scan after increasing the scanner's resolution (choose Max quality if scanning, Best if copying). Turn your original 90�, if possible, before scanning it again. 178 Chapter 9 Scanning and copying 2. If the problem persists, clean and calibrate the scanner as indicated in Maintenance on page 224. Repeat the scan at a high resolution (Max if scanning, Best if copying) and check whether the problem disappears. 3. If the problem still persists, you can diagnose this issue by analyzing the patterns 6 and 8 (A to E) of the diagnostic plot. The black horizontal lines appear slightly colored at the top and bottom of each end (in the example on the right, below). Normally, they look red at the top and blue or green at the bottom, but it could be the other way around. If you see this effect, call your service representative and report "color fringing problem after calibration". Vibration The following steps provide the complete procedure for this topic. If your printer is not properly placed on a flat surface, or if the scanner lid does not close correctly, you may sometimes find that the scanned image suffers from vibration. In the following example, the original is on the left, and the scanned image on the right. 1. Make sure that the scanner is placed on a flat surface, the scanner lid is correctly closed, and the printer is not working while you are scanning. Scan your original again. 2. If the problem persists, change (increase or decrease) the scanning resolution and re-scan your original. We also recommend turning the original 90� before scanning it again. 3. If the problem persists, analyze pattern 4 of the diagnostic plot. If you see the problem shown on the right, call your service representative and report a "vibration problem". Incorrect paper advance, skew during scanning, or horizontal wrinkles You may encounter problems with some thick glossy originals being moved through the scanner's paper path. In some cases, the original may become skewed during the scanning process. If some of the paper rollers are not working correctly, you may find small horizontal wrinkles in the scanned image, due to the paper being stuck in some regions while not in others. 1. Turn your original 90� and repeat your scan. Vibration 179 2. If the problem persists, open the scanner cover. Clean the motor wheels (small black rubber) and the pressure rolls (wide white plastic). Check that all the pressure rolls can move freely. If you find dust particles or objects that obstruct the movement of the rollers, try to remove them, then close the scanner lid and repeat your scan. 3. If the problem persists, restart the scanner by turning it off and on again. If you find an error message on the front panel during this operation, call your service representative and report the error message. If no error message appears, try repeating your scan. 4. If the problem persists, analyze patterns 4, 13 and 14 of the diagnostic plot. The plot should look like this: If you see an image resembling the incorrect examples below, call your service representative and report an "incorrect paper advance" problem. Vertical black band 20 cm wide The following steps provide the complete procedure for this topic. Your scanner contains various different CIS modules. If one of the modules fails, and the scanner hardware check does not detect the failure, you may see a black vertical band 20 cm (7.9 in) wide, corresponding to the width of a single CIS module, in your scanned image or copy. Here is an example: original on the left, scan on the right. The black arrow indicates the scanning direction. Actions. 1. Open the lid of the scanner and check that the five CIS modules show blinking red, green and blue lights alternately. If a module is failing, call your service representative and report a "CIS module illumination" error. 2. If all the modules lit up correctly in the previous step, restart the scanner by turning it off and on again. If you find an error message on the front panel during this operation, call your service representative and report the error message. If no error message appears, try repeating your scan. 180 Chapter 9 Scanning and copying 3. If the problem persists, try to calibrate the scanner as indicated in Calibrate the scanner on page 230. If this operation fails, call your service representative with the error code given on the front panel. If no error code appears, try to repeat your scan. 4. If the problem persists, call your service representative and report a "vertical black band 20 cm wide". Scanner damages some originals HP is aware that this scanner may cause vertical scratches on inkjet originals on thick glossy paper. Very thin tracing paper or old originals may also be damaged. This is because CIS technology requires the original to be held down with high pressure to obtain accurate results and avoid blurring and defocus problems. If the original you intend to scan is valuable, and if it belongs to one of the types described above (inkjet-printed, thick, glossy original or old/thin/tracing paper original), HP recommends using a CCD scanner such as the HP DesignJet T1200 HD MFP. Object replication (ghosting) The following steps provide the complete procedure for this topic. This error very rarely appears in CIS scanners. However, you can occasionally find image defects such as the following: original on the left, scanned image on the right. Image � www.convincingblack.com, reproduced with permission. Actions. 1. Restart your printer. Then calibrate the scanner, as indicated in Calibrate the scanner on page 230, and repeat your scan. Turn the original 90� if possible before rescanning. 2. If the problem persists, analyze pattern 3, modules A through E, of the diagnostic plot. Call your service representative and report an "object replication" issue if you see the kind of error shown on the right. Scanner damages some originals 181 Clipping or incorrect scale factor when down-scaling in copies and prints When making copies or prints (from USB, Embedded Web Server, or printer driver), the scaling setting is available with various possible options. If you are experiencing problems related to border clipping, or it seems that your print has lost the scale-factor adjustment, read this section carefully in order to select the best value for the scaling setting in future jobs. Precise scaling: In this case, the content of the original image is scaled by the percentage factor that you have selected. For example, in an original CAD image with a 1:100 scale, if user selects scale to 50%, the printed plot will have an accurate scale of 1:200. Nevertheless, in the case of down-scalings when selecting a fixed percentage, some clipping of the marginal content of the plot may occur, as it is impossible for the printer to print up to the borders of the paper. Scale to fit into page size: In this case, the content of the original image is scaled by the percentage necessary to make sure that all the content is correctly printed and no clipping occurs. Nevertheless, in the case of down-scalings when selecting fit to page, the scale-factor adjustment may not be an integer divisor of the original. For example, in an original CAD plot with a 1:100 scale on A2 paper size, if user selects scale to fit on A3 paper size, the scaling factor will not be exactly 50% and the scale of the printed plot will not be 1:200 exactly. However, the plot will be printed completely without clipping any content. Incorrect edge detection, mostly when scanning tracing paper The following steps provide the complete procedure for this topic. When scanning tracing or translucent paper, inaccurate detection of the paper edge may cause the scanned image to have extra margins or some clipping. This can also happen when scanning plain paper, if the glass plate is dirty. NOTE: Completely transparent papers are not supported. In order to avoid these unwanted effects, follow these recommendations. Actions. 1. Carefully clean the scanner's glass plate and the original to be scanned with a cloth. Turn the original 90� if possible and re-scan it afterwards. Remember to select Translucent as the paper type at the scanner if your original is translucent. 2. If the problem persists, calibrate your scanner, and re-scan your original again afterwards. 3. If the problem persists in the case of translucent paper, attach a sheet of white paper to the back of the original to be scanned. Remember to select White paper as the paper type for the scanner in this case. Copied or scanned image is very skewed The scanner has a built-in automatic de-skew algorithm, which straightens the scanned image of a skewed original. However, the algorithm may fail in some cases, especially if the skew is particularly bad. To load the original with minimum skew, grasp the original with the image facing up and your hands at left and right edges. You are recommended to avoid resting your hands or the original on the scanner's input tray. Push the original into the scanner insertion slot until you feel the whole top border of the original pressing against the scanner rubber rolls, which will load the original after a delay of 0.5 seconds. Now you can take your hands off the original. If you are not happy with the way the scanner has grabbed your original, you can tap and try again. 182 Chapter 9 Scanning and copying The action of the automatic de-skew algorithm can be deactivated by tapping , or . Select the quickset to use, then tap More settings and disable the Automatic de-skew setting. You can correct the skew manually with Edit page. Cannot access the network folder or HP SmartStream (if installed as an accessory) If you have set up a network folder, but the printer cannot access it, try the following suggestions. Check that you have filled in each field correctly. Check that the printer is connected to the network. Check that the remote computer is switched on, working normally and connected to the network. Check that the folder is shared. Check that you can put files into the same folder from a different computer on the network, using the printer's logon credentials. Check that the printer and the remote computer are in the same network subnet; if they are not, check that the network routers are configured to forward the CIFS protocol traffic (also known as Samba). For more information about setting up a network folder, see Configure a network folder on page 25. Scanning to file is slow The following steps provide the complete procedure for this topic. Scanning a large image or at a high resolution is likely to take time, especially when scanning across a network. However, if you think it is taking too long, try the following suggestions. 1. Use the front panel to check the status of your scan job. If it is taking an intolerably long time, you can select the job and then cancel it. 2. Check that the Resolution setting is right for the job. Not all scanning tasks require high resolutions. If you lower the resolution, you will speed up the scanning process. For JPEG and PDF scan jobs, you can also change the Quality setting. Lower quality values produce smaller files. 3. Check your network configuration. Your network should be a Gigabit Ethernet or one of a higher transfer rate in order to achieve optimal scanning speeds. If your network is a 10/100 Ethernet configuration, you can expect slower transfer of the scan data and thus slower scanning speeds. 4. Contact your network administrator for information about your network configuration, transfer rates, scan-to-file destinations on the network and possible solutions for increasing the speeds. 5. If scanning to files on the network is too slow and the network configuration cannot be amended to correct this, improved speeds can be achieved by scanning to a USB flash drive. 6. If scanning to a USB flash drive seems slow, check your USB flash drive interface compatibility. Your system supports a Hi-Speed USB interface. Your USB flash drive should be compatible with Hi-Speed USB (sometimes known as USB 2). Also check that your USB flash drive contains enough storage space for scanned large-format images. Copying blueprints with low contrast and dirty blue areas You can improve print quality by using the following settings. Cannot access the network folder or HP SmartStream (if installed as an accessory) 183 For strong cleaning Background removal: 4 Black enhancement: 6 Contrast: 2 To clean while preserving thin lines Background removal: 5 Black enhancement: 6 Contrast: 1 To improve thin lines with low contrast at low resolution You can improve print quality at 200 or 300 dpi by using the following settings. Scan Background removal: 2 Black enhancement: 6 Copy Background removal: 2 Black enhancement: 6 Contrast: 0 Scanner diagnostic plot You can use the diagnostic plot to identify the cause of a scanning problem. Prepare the printer and the paper to print the diagnostic sheet Select a suitable paper type and size for the diagnostic plot. Turn on your printer and wait until it is functioning. Then select the paper on which the diagnostic plot is going to be printed (you can reuse the diagnostic plot any time in the future, if it is saved carefully). Ideally, the diagnostic plot should be printed on glossy paper, and you are highly recommended to do that if you use your printer mostly for scanning or copying photo originals (posters, pictures printed on glossy paper, etc). If you use your printer mostly to scan or copy matte originals, then you can use any matte white paper to print the diagnostic plot. Do not use recycled or tracing paper to print this plot. The size of the diagnostic plot is 610 � 914 mm (24 � 36 in). It can be printed on any 914 mm (36 in) landscape or610 mm (24 in) portrait paper roll. You can also use a single sheet that is at least 610 � 914 mm (24 � 36 in). Once the correct paper is loaded, if this paper permits color calibration then we recommend color-calibrating the printer. 184 Chapter 9 Scanning and copying You can print the diagnostic plot from the front panel: tap , then Scanner preferences > Scanner IQ plot. Visual check for errors while printing the diagnostic sheet Once the diagnostic plot is printed, the first step is to check that all the patterns included in it are correctly printed. The diagnostic plot, if printed correctly, should look like this: If you see any problems, you should follow the recommended recovery procedure, all of which are available by tapping , then Scanner preferences > Print scanner IQ plot at the front panel. Once the printer has been diagnosed and it is working correctly, you can reprint the diagnostic plot as described in Scanner diagnostic plot on page 184. Scan or copy the diagnostic plot There are two options for evaluating the diagnostic plot: scanning into a JPEG file, or copying onto paper. HP recommends using the scan option, so that the generated file can be analyzed more easily by a remote support engineer if necessary. If you decide to scan the plot, first adjust your computer's monitor as described in Monitor calibration on page 186. Once you have scanned the diagnostic plot, remember to open the scanned file in any image viewer software and select a zoom of 100% for correct visual evaluation of patterns. If you decide to copy, make sure that a paper roll at least (36 in )(914 mm) wide is loaded in the printer. Ideally, the same type of paper used to print the diagnostic plot should be used for copying it. These are the settings that you should select: Scan Quality: Max File type: JPG Content type: Image Compression: medium Paper type: photo or matte, according to the paper used to print the diagnostic plot. Use photo if in doubt. Visual check for errors while printing the diagnostic sheet 185 Copy Quality: Best Content type: Image Paper type: photo or matte, according to the paper used to print the diagnostic plot. Use photo if in doubt. Load the diagnostic plot into the scanner input tray, making sure that the printed side of the plot is facing up. The black arrows on the diagnostic plot indicate the direction of loading. Make sure that the diagnostic plot is loaded without skew, and it is centered (that is, it covers the whole scanner area). Once you have scanned the diagnostic plot (in case you selected the scan option), remember to open the scanned file in any image viewer software and select a zoom of 100% for correct visual evaluation of patterns. Monitor calibration The monitor on which the plot is going to be evaluated should ideally be calibrated. If this is not feasible, there is an easy procedure to adjust the brightness and contrast of the monitor, so that at least you can see the patterns correctly. Adjust the brightness and contrast of your monitor until you can see a difference in lightness between these two squares: Now you are ready to check each pattern individually. Save the diagnostic plot for future use We recommend saving the diagnostic plot with the maintenance sheet, in the solid tube provided. 186 Chapter 9 Scanning and copying 10 Collection and finishing If you choose no specific job destination, prints are sent to the default output destination, which can be changed from the front panel. From the home screen, tap , then Output destination. Top stacker Your printer may come with a top stacker to stack the pages of your job automatically. If not, it is available as an accessory. It can accommodate up to 100 sheets of paper, depending on the paper type and size. When stacking natural tracing paper, use the supports attached to the top stacker (not recommended for other paper types). By default, the printer cuts the paper after every printed page, and the resulting sheets of paper are neatly stacked by the stacker. If you send pages longer than 1.2 m (4 ft) to the stacker, you are recommended to stand by the stacker to prevent the prints from falling on the floor. You can retrieve part of the stacker pile by waiting until the current job finishes, or by pausing the current job. After retrieving sheets from the stacker, do not return them to the stacker or put them on top of the stacker, which can cause a paper jam. Collection and finishing 187 To use the stacker, select it as follows before sending the job to print: Front panel: Tap , then Output destination > Top stacker. Printer driver: Go to the printer properties, select the Layout/Output tab, and change the output destination to Top stacker. HP SmartStream: Set the destination to Top stacker, in the job preparation pane or in the settings pane. The printed job is automatically collected by the top stacker. Wait until the job has finished, then collect the output. NOTE: During normal use, you do not need to do anything with the stacker except to remove the stack of printed paper. Occasionally you will need to open the top cover to access the printheads for replacement (see Replace printheads on page 110), and you may need to take action to clear a paper jam (see Paper jam on page 58). Stacker status in the front panel Ready: Ready to receive prints. Error: Hardware malfunction, paper jam, and so on. Jobs are put on hold or paused for output, depending on the policy selected. Open: The rear arm, the front tray, or the cleanout is open (you should close whichever is open). Jobs are put on hold or paused for output, depending on the policy selected. Full: The stacker is full. Jobs are put on hold or paused for output, depending on the policy selected. NOTE: Some types of paper, such as curled paper, can cause jams in the stacker. For that reason, the stacker may report itself as full when stacking pages coming from the end of a roll. Collection required: To avoid problems due to the characteristics of some papers, in some cases you may need to collect printed jobs to continue printing. Pro Stacker The Pro Stacker can accept roll paper coming from the drawers, and sheets and boards coming from the input tray or the sheet feeder. 188 Chapter 10 Collection and finishing By default, the cut printed pages are sent from the printer to the stacker, where the prints are neatly stacked face up. When printing from the drawers, the paper comes to the stacker center-justified. When printing from the input tray or sheet feeder, the paper is right-justified (aligned to the front-panel side of the printer). The stacker can handle all paper types accepted by the printer. Using the lever on the right, you can adapt the stacker to the following configurations: Lever in down position: Papers and cardboards up to 2 mm thick Lever in vertical position: Boards from 2 mm to 5 mm thick Lever at full stroke: Boards from 5 mm to 10 mm thick Pro Stacker 189 To increase the capacity for stiff printing materials with a thickness of 0.7 to 2 mm, you can try using the lever in the vertical position. However, if the material is not stiff enough, you may experience paper jams when the paper lands in the tray. The front panel will guide you through the configuration process. The stacker tray moves down based on paper weight for flexible papers up to 2 mm thick (lever down). In that configuration it can accommodate up to 500 plain paper sheets of A1 or A0 size at 80 g/m�. Its capacity for different paper types or sizes may be lower, depending on density and weight. The tray moves down to a lower fixed position when the lever is moved to either of the other two positions. The maximum capacity for boards up to 5 mm thick is 50 mm (up to 10 boards of 5 mm) and the capacity for boards from 5 mm to 10mm thick is 40 mm (up to 4 boards of 10 mm). The capacity may be lower if the boards are at all warped. When printing on rigid sheets or natural tracing paper, the accessory roof that is placed over the tray to control curling is not needed and should be put in the vertical position. The front panel will guide you through the process. Printed pages are stacked face up and in reverse order with respect to the order of the pages in the document sent (if multipage). To change this order, use the setting First page on top in the submission software. If the printer is printing in Lines/Fast mode, it will take about 20 minutes for the stacker to fill up with paper from a roll. The job queue can be paused from the job queue application, if you want to collect part of the job before it finishes. If you send pages longer than 1.5 m (5 ft) to the stacker, you should stand by the stacker to prevent the prints from falling on the floor. The stacker has two configurations depending on the printer's height. If the printer has a three-drawer structure, the stacker's legs should be extended, but when the printer has a two-drawer structure they should be lowered. When printing on a cut sheet, there is an accessory available provided with the sheet feeder for the stacker tray to improve the alignment of the sheets in the stack. This accessory consists of a set of tables to put over the tray grill, and a stopper. IMPORTANT: When printing on a roll, the stopper is not recommended and the accessory tables should be at the lower position to avoid jams due to the curling of the paper. 190 Chapter 10 Collection and finishing When printing from the sheet feeder, the tables should be raised to the upper position, and the stopper placed to align the job if necessary. 1. Print one page, or use the first sheet-feeder configuration page. 2. Put the stopper where the first page lands. The wall should be almost touching the leading edge of the print (< 1 mm gap). Avoid moving the first page while placing the stopper. 3. Print the remaining pages, which will be aligned to the stopper. IMPORTANT: The stacker will not work unless it is connected to the printer. 1. To use the stacker, select it as follows when sending the job to print: Front panel: Tap , then Output options > Rear stacker. Pro Stacker 191 Printer driver: Go to the printer properties, select the Destination tab, and change the output destination to Rear stacker. HP SmartStream: Set the destination to Rear stacker, in the job preparation pane or in the settings pane. IMPORTANT: The printer can automatically detect which stacker it is. TIP: Enable Separator in the HP SmartStream job options to print a separator page between jobs. 2. The printed job is automatically collected by the stacker. Go to the rear of the printer, wait until the job has finished, and collect the output. TIP: You are recommended to pause the job queue if you want to retrieve part of a job from the stacker. Status in the front panel Ready: You can use the stacker. Full: Unload the stacker before sending more jobs. Paper jam: Follow front-panel instructions to clear the jam. See Paper jam in the stacker accessory on page 81. Thickness supported: Follow front-panel instructions to raise or lower the stacker lever to adapt the stacker to the thickness of the paper. Error Follow the instructions on the front panel to fix the error. If the problem persists, contact your service representative. If you have a stacker output error, you can uninstall the stacker (at the front panel, tap , then Output options > Settings > Uninstall) and continue printing to another destination. Otherwise, you cannot continue printing to any destination until the error is solved. NOTE: If you later reconnect the stacker without having changed it, the complete install process is not needed. Detached. Stacker is offline. You may sometimes separate the stacker from the printer to clear paper jams in the printer. In that case, the front panel warns you that the stacker is separated, the printer puts all jobs on hold, and displays the message Output is now detached from printer. Please reposition. You cannot print until the stacker is mechanically reconnected. NOTE: If you want to send prints to the basket, you must disconnect the stacker from the printer. IMPORTANT: If you want to send rigid prints to the basket/output supports, you must disconnect the stacker, unfold the output supports (or install them if they are disengaged), and also ensure that there is enough space for the rigid prints between the stacker and the printer. HP folders HP can offer various different folders for use with your printer. 192 Chapter 10 Collection and finishing HP F60 and HP F70 folders The HP folders fold printed sheets of paper, managing the printed sheet from end to end. They support roll sizes up to 36 in (914 mm) wide, with multiple folding styles, and can handle paper weights from 75 to 90 g/m�. You can choose the cross-fold or fan-fold tray; or, if you do not want to fold the sheets, you can choose to stack them in the no-fold tray. 1. The cross-fold tray collects folded pages. The tray holds up to 150 A0 folded sheets. They may be up to 914 mm (36 in) wide and up to 2.5 m (98 in) long. Longer sheets are not transported into the cross-folder but deployed fan-folded in the catch tray under the no-fold tray. 2. The fan-fold tray holds five to ten long pages. The tray can handle all sheet sizes from 210 mm (8.5 in) to 6 m (19.6 ft) long (80 g/m� paper), or longer with an extra-length license (an option), and width up to 914 mm (36 in). Long sheets are deployed fan-folded in the catch tray under the no-fold tray. 3. The no-fold tray is used for stacking unfolded pages, up to around 10 sheets. It can handle A1 landscape or A0 sheets; maximum width 914 mm (36 in). Prints that should not be folded will be deployed onto the top of the no-fold tray. HP F40 Folder The HP F40 Folder folds printed sheets of paper, managing the printed sheet from end to end. This folder is not available for the Pro 8200 MFP. It supports roll sizes up to 36 in (914 mm) wide, with multiple folding styles, and can handle paper weights from 75 to 90 g/m�. 1. The cross-fold tray collects folded pages. The tray holds up to 80 A0 folded sheets. They may be up to 914 mm (36 in) wide and up to 2.5 m (98 in) long. Longer sheets are not transported into the cross-folder but deployed fan-folded in the catch tray under the no-fold tray. 2. The fan-fold exit can handle all sheet sizes from 210 mm (8.5 in) to 6 m (19.6 ft) long (80 g/m� paper) and up to 914 mm (36 in) wide. HP F60 and HP F70 folders 193 Submitting a job to the folder While the folder is installed, it is the printer's default output device. If you submit a job without specifying a folding style, the default style is applied. You can tap to change the folder settings or default folding styles. NOTE: If you want to stack jobs in the folder without folding them, select Not folded as the folding style. NOTE: In most cases the title block (legend) should be on the leading edge of the document entering the folder. The title block position has to be set in the printing software you are using (by rotation if necessary). To use the folder, select it as follows when sending the job to print: Front panel: Tap , then Output destination > Folder. When printing or copying, you can select the folder as the output destination. Tap Print, then select the location of the file (USB flash drive, network folder, or home folder), then on the Quicksets tab select More settings > Output destination > Folder. You can also adjust the default folding style. Printer driver: Go to the printer properties, select the Output section, and change the output destination to Folder. The first time you use the folder, you must specify the folding styles that you expect to use. To do that, go to the front panel and tap , then Output destination > Printing from driver; from there you can assign one folding style to each predefined style. 194 Chapter 10 Collection and finishing Then, in the printing dialog, you will be able to select each predefined style or the default. Recommended settings for folding jobs: � Clip content by margin: To avoid printing in the margins and fold properly. From the Paper/Quality tab, click Margins/Layout > Clip content by margin. � Right-alignment: To ensure that the block title is in the correct position when folding. Select this in the Layout/Output tab. � Portrait orientation: Select this in the Layout/Output tab. There are some paper types that are not supported by the folder. You will see a warning if you try to send such a paper type to the folder. HP SmartStream: Set the destination to Folder, in the job preparation pane or in the settings pane. You can also select the folding style. Submitting a job to the folder 195 You can specify in the application preferences whether you want to see the dimensions of the folded paper indicated in green in the preview. NOTE: The folded dimensions are not shown if they are unknown at this point. The green rectangle in the preview indicates which part of the page will be on top after folding. If the page contains some header or summary information describing its contents, you may want to ensure that this is in the green rectangle, so that it will be easily visible once the page has been folded. To move the contents of the page, you can use the rotation, alignment, and/or margins options (among the paper source options in the settings pane). 196 Chapter 10 Collection and finishing The following steps are recommended to check that the required content is in the green rectangle, and to adjust the page if necessary: 1. Set the default alignment between pages and roll in the preferences so that the page is placed on the correct side of the roll. You need to do this only once. 2. Select the first page of the job to see it in the preview. 3. Zoom in on the green rectangle. You may want to maximize the preview. 4. If required, use the E key on the keyboard to rotate the page 90� counterclockwise or the R key to rotate 90� clockwise. 5. Use the down-arrow navigation key to select and preview the next page. Folder status The folder can be in one of various possible states. Starting: The folder is initializing and not yet ready. Ready: The folder is ready to receive jobs, waiting for jobs, or receiving jobs. Full: The cross-fold or no-fold tray has reached its full capacity. The printer finishes the current page, then stops printing. In these cases of error, all jobs are put on hold for output: � Paper jam � Cover open � Folder not attached � Communication error (the cable is connected but there is no communication) � Tab applicator empty (if a job is to be folded with tabs) Offline folding active (not available for F40 Folder) Disconnected (the cable is not connected) Folder status LED The folder status LED gives an at-a-glance indication of the folder status. White: Ready White blinking: Working White/yellow blinking: Out of tabs Red: Error, needs attention (may be full) Folding styles The folder can fold pages in two different ways and in different sizes. Fan fold, in which folds are perpendicular to the printing direction Folder status 197 Cross fold, in which folds are parallel to the printing direction Folding styles are usually based on DIN B or DIN C style: DIN B The top and bottom folds are always on opposite sides. If this is what you want, select a folding style below marked with an asterisk, as these are the ones based on DIN B style. All folding styles that include a filing option (tab or filing margin) need to follow that configuration. It requires compensation folds in many formats since the last page's end needs to be in a certain position for the filing option (hanging strip/filing margin). As those packets have more, unevenly distributed, folds, they tend to be thicker on one side making them topple over when you pile them up. Furthermore, the stack gets bigger. DIN C The top and bottom folds are not necessarily on opposite sides. There are no compensation folds, which means that you are getting a thinner and more even stack when plotting a lot of prints and keeping them in one stack, either in plastic jackets or in envelopes/ folders. DIN DIN A 190+20 � 297 mm (with binding edge)* 190 mm width, 20 mm margin, 297 mm height DIN B 210 � 297 mm (back panel covered)* 210 mm width, height 297 mm DIN B 198 � 297 mm TAB* 198 Chapter 10 Collection and finishing 198 mm width, 297 mm height, with tabs DIN B 210 � 297 mm TAB* 210 mm width, 297 mm height, with tabs DIN C 210 � 297 mm (compact fold) 210 mm width, 297 mm height DIN B 210 � 305 mm* 210 mm width, 305 mm height AFNOR (HP F60 and HP F70 folders only) For AFNOR style, use DIN format rolls. Jobs should be submitted as A0 portrait, A1 landscape, or A3 landscape. AFNOR (297 � 210 mm) 297 mm width, 210 mm height Folding styles 199 ANSI ANSI 7.5 + 1 � 11 in 7.5 in width, 1 in margin, 11 in height ANSI 8.5 � 11 in 8.5 in width, 11 in height Fan fold only Fan fold only (210 mm) Fan fold only 9 in Others 185 + 25 � 297 mm (with binding edge) 180 mm width, 25 mm margin, 297 mm height ARCH 9 � 12 in 9 in width, 12 in height 200 Chapter 10 Collection and finishing Mailer 7.5 � 10 in 7.5 in width, 10 in height Inverse DIN (210 � 297 mm) 210 mm width, 297 mm height The title block will be shown as follows when unfolded: For the full list, see the front-panel menu at the default Folding style selection. TIP: The folder tries to compensate automatically if the sheet width is exceeded. If the compensation is not successful, try choosing the DIN B 210 � 305 mm folding style. There are other functionalities available for purchase. For more information, contact your service representative. Tab applicator (HP F60 and HP F70 folders only) You can apply tabs to the folded paper. When available, a folding style with tab application can be selected from HP SmartStream, USB flash drive, or Copy. During installation or replacement, you are asked how many tabs are in the roll. See Replace the folder's tab reel on page 231. The message Folder out of tabs is displayed when the folder runs out of tabs, and jobs with tab are put on hold. Block title You can choose where the block title should be placed according to page size, folding style, and printing direction. Tab applicator (HP F60 and HP F70 folders only) 201 Offline folding (HP F60 and HP F70 folders only) The following steps provide the complete procedure for this topic. Offline folding means that you provide the printed sheets to the folder manually: they do not come directly from the printer. The default folding style is used. 1. In the Output menu, tap Offline fold. The job queue is automatically paused. 2. Empty the no-fold tray if there are any jobs stacked there. 3. Insert the first sheet face down, with the title block leading. 202 Chapter 10 Collection and finishing 4. Move the tray to the center. The insertion rail on the table can be slid into the best position for the document you are inserting. 5. Go to the job queue and release it. Troubleshooting If you have a folding problem, try these suggestions. Jams: If a paper jam is detected, the front panel will notify you. See Paper jam on page 58. Calibration: If you notice that folded jobs are not well aligned on the folding edge, or there is more skew than expected, the folder may not be calibrated. Contact your service representative. Communication problems: If the printer does not recognize the folder, try to switch off the printer and folder. Disconnect the communication cable, make sure the bridge is attached, then start both printer and folder separately. Once both systems are up and ready (the folder LED should be blue), connect the communication cable and wait for the folder to switch to online (the folder LED should be white). If the problem persists, contact your service representative. How to improve productivity To fold faster, try these suggestions. Use portrait orientation. Use DIN or AFNOR folding styles for metric rolls (A0, A1, A2, A3, and A4). Use ANSI folding styles for imperial rolls (36 in, 24 in). Basket The basket serves as a secondary output path, mainly collecting waste and pages that cannot be sent to other destinations. You can use the basket, for example, if other destinations are full, or if you want to separate a job from others. After sending a print of A0/E size or greater to the basket, you must collect the print in order to continue printing. If you send long pages to the basket, you are recommended to stand by the printer to prevent the prints from falling on the floor or causing jams. The illustration below shows the basket ready for use. Troubleshooting 203 The illustration below shows the basket closed, permitting easier access to the printer (to clear printer jams, for example). NOTE: If the basket/output supports is the selected output device, do not try to print flexible jobs with the basket closed. NOTE: Do not try to print rigid sheets if the basket is installed. Follow the explained procedure for uninstalling the basket, then install the output supports. There are two baskets, one for the Pro 8200 and one for the Pro 5200. Install the basket The following steps provide the complete procedure for this topic. 204 Chapter 10 Collection and finishing 1. Assemble the basket. 2. Insert the bar into the printer slots. 3. Insert the cross-pieces into the printer slots. Uninstall the basket The following steps provide the complete procedure for this topic. Uninstall the basket 205 1. Open the basket until the bottom cross-pieces unclip. 2. Rotate the bar until it unclips from the slots, and remove the basket. Output supports Output supports are the output path used when printing on rigid sheets if no other output accessory (compatible with rigid sheets) is attached to the printer. The output supports should be installed at the rear of the printer during the printer installation process. 206 Chapter 10 Collection and finishing The output supports will hold the rigid sheet once printed, then you must pull on the board to collect it. NOTE: If the basket/output supports is the selected output destination, to avoid paper jams, do not print on flexible materials when the output supports are installed. Uninstall the output supports and then install the basket. Output support ready for use Output support folded With the output support folded, another accessory such as a folder or stacker can be attached to the printer. NOTE: When printing on rigid sheets, if the output supports are the selected output device, do not try to print with them folded. Folding an output support The following steps provide the complete procedure for this topic. You must fold the output supports before installing another output destination accessory. Folding an output support 207 1. Go to the rear of the printer and grasp the wheel arm of the output support by the flap indicated below. 2. Pull the wheel arm towards you until the pin reaches the end of the linear slot. 3. Rotate the wheel arm clockwise, accompanying it all along the radial trajectory. Unfolding an output support The following steps provide the complete procedure for this topic. 208 Chapter 10 Collection and finishing 1. Go to the rear of the printer and grasp the wheel arm of the output support by the flap indicated below. 2. Rotate the wheel arm counter-clockwise, accompanying it all along the radial trajectory. 3. Push the wheel arm towards the printer until the pin reaches the end of the linear slot. Uninstalling an output support The following steps provide the complete procedure for this topic. The output supports are installed during the printer installation procedure. You may want to uninstall them in order to print flexible materials to the basket. Uninstalling an output support 209 1. Go to the rear of the printer and start lifting the support from the bottom, in order to separate the magnets from the ID cover. 2. Displace the whole support, first up and then to the left to free the screw-pins. 3. Pull out the output support through both big holes in the ID cover. Installing an output support The following steps provide the complete procedure for this topic. 210 Chapter 10 Collection and finishing 1. Look for the key-cut holes in the rear of the printer. 2. Each output support has two screw-pins, and two magnets that help to reduce movement once installed. 3. Insert the output supports through both big holes in the ID cover. Make sure both screw-pins are inserted. Installing an output support 211 4. Move the output support to the right and then downwards, until it reaches the end. 212 Chapter 10 Collection and finishing 11 Print quality The following sections provide details for this topic. General printing advice These general recommendations will help to avoid printing problems. When you have any print-quality problem: To achieve the best performance from your printer, use only genuine manufacturer's supplies and accessories, whose reliability and performance have been thoroughly tested to give trouble-free performance and best-quality prints. Make sure that the paper type selected in the front panel is the same as the paper type loaded into the printer. At the same time, check that the paper type has been calibrated. Also make sure that the paper type selected in your software is the same as the paper type loaded into the printer. CAUTION: If you have the wrong paper type selected, you could experience poor print quality and incorrect colors, and perhaps even damage to the printhead. Check that you are using the most appropriate print-quality settings for your purposes (see Select print quality on page 149). Check that your environmental conditions (temperature, humidity) are in the recommended range for printer and paper. Check that your ink cartridges have not passed their expiration dates and are in good condition. Check the printhead status. If you have any pending calibration for a paper type, tap Calibrate Print Bar. If you still experience print-quality problems, you can follow a more hands-on print-quality troubleshooting procedure, by printing, interpreting, and performing corrective actions as follows. Optimize print quality app Go to the optimize print quality app in the front panel to see the different options available. Print quality 213 Print diagnostic plot If you have a print-quality problem, the diagnostic plot can be used to identify the cause. See video: http://www.hp.com/go/pagewidexl/ink-quality-defects/. Use the same paper type that you were using when you detected a problem, and check that the selected paper type is the same as the paper loaded into the printer. Tap the Print diagnostic image button. The print is divided into five parts. Each part is designed to evaluate and detect a different type of print-quality defect. 214 Chapter 11 Print quality 1. Aeroworm problems 2. Illustration of the printhead positions to be used for reference 3. Printhead alignment problems 4. Print-bar health and color uniformity problems 5. Leading-edge uniformity problems Check airflows and paper-ribs space If you detect `aeroworms' in the top part of the plot, the airflow system may need maintenance. If the problem appears on rigid sheets, check that the thickness of the sheet matches the thickness that was entered at the front panel during the paper load procedure. If the problem persists, check whether the airflows need cleaning. Check airflows and paper-ribs space 215 If you cannot solve the problem, contact your service representative. Check and recover print bar If you detect problems in the top part of the plot, where there are random (not regular) lighter, very thin lines, some printheads may need cleaning. Tap Check and recover print bar. The time required depends on the number of printheads to be cleaned; the process can take up to 5 minutes. Once they have been cleaned, reprint the diagnostic plot to check that the problem has been solved. If the problem persists, check in the diagnostic plot for which printhead the defects appear. You can identify which printhead has the problem from the numbered printhead image on the bottom of the top part. To clean only that printhead, tap Advanced calibrations > Enhanced printhead recovery (see Enhanced printhead recovery on page 219). Color uniformity calibration Color variation in the bands in the fourth part of the plot indicates a possible problem in the color uniformity calibration. This part of the plot indicates whether the print bar is correctly calibrated. 216 Chapter 11 Print quality If you see defects, you should calibrate the printer by tapping , then Color uniformity calibration. You should also calibrate the printer if you are warned that a paper source has a calibration pending status. To check what calibrations have been done in the past, tap , then , then Calibration history. To restore the original factory calibrations at any time, tap , then , then Restore calibration factory values. To schedule calibrations, tap , then , then Schedule calibrations. NOTE: Make sure that the room temperature during calibration is similar to the temperature during normal printing. Big temperature differences (> 10�C) can affect the calibrations. Some paper types cannot be calibrated, including rigid sheets. In such cases, calibrate an equivalent paper type, which you can find by tapping Paper equivalences during the paper load procedure at the start of calibration. Automatic printhead alignment The following steps provide the complete procedure for this topic. Follow these steps to align the printheads automatically. Automatic printhead alignment 217 1. Tap Automatic printhead alignment, and select the paper format on which to perform the alignment. The vertical lines indicate the boundaries of the different print elements within a printhead (die boundaries). In the horizontal gray band, no repetitive white lines or dark lines should be seen above the die boundaries. The horizontal lines of different colors should be continuous and not broken or jagged at the die boundaries; if this occurs, a printhead alignment is required. NOTE: You are recommended to use HP Universal Heavyweight Coated Paper, 40 in (1016mm) wide, to calibrate the print bar. 2. Make sure that you have loaded a roll of HP Production Matte Polypropylene, 40 in (1016 mm) wide, for best results and least waste. 3. The front panel displays the estimated duration, estimated paper usage, and estimated ink usage of the process. It can take up to 16 minutes. If the problem persists, try Manual printhead alignment on page 220. If the problem still persists, try Advanced manual printhead alignment on page 220. 218 Chapter 11 Print quality Leading-edge uniformity If you detect leading-edge color-uniformity problems: 1. Check for `aeroworms': see Check airflows and paper-ribs space on page 215. 2. Check color uniformity calibration: see Color uniformity calibration on page 216. 3. If you cannot solve the problem, contact your service representative. Advanced calibrations You can run specific custom calibrations to solve particular kinds of problems. Tap , then Advanced calibrations. Enhanced printhead recovery This procedure aims to recover a printhead that has been degraded by heavy usage, or when other methods have failed. It is an intensive procedure to recover printheads with severe degradation, such as multiple nozzles malfunctioning, or color mixing. It may also be used to optimize printheads for jobs with high ink coverage. See Check and recover print bar on page 216. NOTE: First print a diagnostic plot (see Print diagnostic plot on page 214) to identify which printheads require cleaning and thus avoid waste of ink. You can select particular printheads for enhanced recovery. In the example below, the affected printhead would be number 3. Page length accuracy If you find that printed page lengths are slightly incorrect, you can correct the problem. Leading-edge uniformity 219 Tap , then Advanced calibrations > Page length accuracy. The next screen shows the loaded paper types. Select the one you need to correct automatically or manually. If you select Start (recommended), the printer makes an automatic correction. The front panel warns you to allow some time and paper for the correction. If you select Adjust manually, you must enter the value of the length error. For example, you may print an A0 (1189 mm) page, but you measure the print and find that its length is 1187 mm. You should select A0 and a measured page length of 1187 mm. The page length correction is automatically updated to +2 mm when you enter the measured value. IMPORTANT: You could cause a system error or damage to the printer by entering an incorrect error value after Adjust manually. If the above procedures do not solve your problem, call your service representative. Manual printhead alignment Manual printhead alignment is a calibration that works on top of the automatic alignment run during the print bar calibration. The aim of this calibration is to fine-tune the overlap between the different printheads and printing areas in order to remove white/dark lines. TIP: Some defects may appear on some specific paper types only. You may be able to achieve better results in some cases by changing your paper type. TIP: In some cases, automatic printhead alignment by itself may be enough to correct defects. If not, try manual printhead alignment. Advanced manual printhead alignment Advanced manual printhead alignment runs in addition to the automatic alignment run during the print-bar calibration. The aim of this alignment is to fine-tune the overlap between the different printheads and printing areas in order to remove white/dark lines, but each color is calibrated separately. Input tray print-quality defects In some cases, you may see some additional problems when printing from the input tray. 220 Chapter 11 Print quality Image skew Image skew is a lack of alignment between the printed image and the paper edges. If the same skew appears on all sides, there is a lack of alignment between the paper guide and the paper advance. In this case, contact your service representative. If the skew is not the same on all sides, it may be that the paper edges are not at right angles. In this case, check that the paper is correctly cut: it should be rectangular. If the paper is correct and the problem persists, contact your service representative. Zebra defect This defect consists of light and dark vertical lines that appear about 30�35 cm from the trailing edge of the sheet. If you see this defect, try printing on different paper types. If you see the same problem on all paper types, contact your service representative. Image skew 221 Leading-edge smears This defect consists of ink smears that may appear near the leading edge of a rigid sheet; typically, on sheets that are 4�5 mm or 10 mm thick. In this case, check on a flat table that the sheet is flat and not curved. 222 Chapter 11 Print quality If necessary, try a different sheet. If the problem persists, contact your service representative. Trailing-edge smears This defect consists of ink smears that may appear near the trailing edge of a rigid sheet; typically, on sheets that are high-density or more than 700 mm long. You may see this effect if the output supports are folded or not correctly installed. See Output supports on page 206. Alternatively, if you are using a different output destination accessory, it may not be properly connected. Roller smears in the paper-advance direction If you see smears with a width of 33 mm (1.3 in), ensure that the steel rollers at the printer output side are lined up and in place. Fingerprints Fingerprints may be particularly noticeable on some paper types. If you notice this problem when printing on rigid sheets, HP recommends wearing rubber gloves when handling the sheets. Double-sided printing on rigid sheets Rigid sheets often become curved when printed on, which may prevent successful printing on the other side. HP recommends waiting at least an hour for the sheet to dry before trying to print on the other side. You can help the sheets to dry and avoid curvature by not stacking the sheets, and by placing them in a vertical or near-vertical position. Trailing-edge smears 223 12 Maintenance The following sections provide details for this topic. Check printer status You can check the current status of the printer in various ways. If you start the HP DesignJet Utility and select your printer, you see a page of information describing the status of the printer and its paper and ink supplies. If you access the Embedded Web Server, you see information about the general status of the printer. The Supplies page in the Main tab describes the status of the paper and ink supplies. At the front panel, you can see information about paper, ink levels, ink cartridges, and printhead by tapping its corresponding icon. At the front panel, If there are any current alerts, the dashboard on the home screen shows the top-priority alert. Tap this message to see a list of all current alerts, with an icon indicating the severity of each alert. You can tap an alert to get help in solving the problem. You may see some alerts about the PMKs (Preventive Maintenance Kits). If you would like to know more about printer maintenance, you can contact your service representative. From a distance, you can get a quick idea of the printer status by looking at the beacon. See Beacon on page 10. How to schedule automated maintenance routines See the video referenced here. http://www.hp.com/go/pagewidexl/schedule-maintenance-routines/ 224 Chapter 12 Maintenance Clean the exterior of the printer Clean the outside of the printer and all other parts of the printer that you regularly touch as part of normal operation with a damp sponge or a soft cloth and a mild household cleaner such as non-abrasive liquid soap. WARNING! To avoid an electric shock, make sure that the printer is turned off and unplugged before you clean it. Do not let water get inside the printer. CAUTION: Do not use abrasive cleaners on the printer. Move or store the printer The following steps provide the complete procedure for this topic. To move your printer or store it for an extended period of time at the same site, prepare it correctly to avoid possible damage. Move the printer on its own wheels only over smooth, flat surfaces and do not attempt to go up or down steps. IMPORTANT: If the printer needs to be shipped to a different location, you should contact your reseller for assistance. The printer has sensitive components that can be damaged during transportation: special transportation features and tools are needed. 1. Do not remove the ink cartridges, maintenance cartridge, or cleaning container. 2. If you are moving the printer to a different location, remove the printheads and store them in the containers provided for the purpose. 3. Make sure that no paper is loaded in any drawer. 4. Turn off the power using the Power key on the front panel. 5. Also turn off the power switch at the rear of the printer. 6. Disconnect any cables connecting the printer to a network, a computer, a scanner, or any other accessory. 7. Never turn the printer upside down or on its side. 8. For correct environmental storage conditions, see Environmental specifications on page 250. NOTE: The printheads have their own environmental specifications, separate from those of the printer. However, they are best stored in the printer. NOTE: If the printer or ink cartridges are moved from a cold location to a warm and humid location, water from the atmosphere can condense on the printer parts and cartridges and can result in ink leaks and printer errors. In this case, HP recommends that you wait at least 3 hours before turning on the printer or installing the ink cartridges, to allow the water to evaporate. Move or store the Pro Stacker Move the stacker on its own wheels only over smooth, flat surfaces and do not attempt to go up or down steps. A minimum door or corridor width of 130 cm is required when moving the stacker. If the tray needs to be disassembled to pass through doors or corridors, call your service representative. This should be done by trained service personnel. Clean the exterior of the printer 225 Disconnect the cable before moving or storing the stacker. Reconnect the cable before using the stacker again. If you will be using the stacker again with the same printer and in the same place, its height does not need to change. If you attach it to a different printer or in a different place, you may need to adjust the height. To adjust the height, turn the screw clockwise on both sides of the stacker (as shown below) to move the stacker up, or counterclockwise to move it down. Then connect the stacker to the printer. NOTE: There is a line in the center of the printer and another in the center of the stacker to help you. Move or store the folder Move the folder on its own wheels only over smooth, flat surfaces and do not attempt to go up or down steps. Disconnect the cable before moving or storing the folder. Before using the folder again, adjust its height and reconnect the cable. Clean the scanner's glass plate You are recommended to clean the scanner's glass plate periodically, depending on how often you use the scanner. 1. Turn off the printer using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. There is a small lever at the left of the scanner. Slide the lever up and open the scanner cover. 226 Chapter 12 Maintenance WARNING! Do not lift the scanner while the scanner cover is open. Your fingers or hand may be trapped or crushed. 3. Gently wipe the glass plate and the surrounding area with a lint-free cloth dampened with water and then wrung dry. A suitable cloth is provided with the printer. CAUTION: Do not use abrasives, acetone, benzene or fluids that contain these chemicals. Do not spray liquids directly onto the scanner glass plate or anywhere else in the scanner. Do not worry about tiny droplets of water left on the glass: they will evaporate. 4. Optionally, for more thorough cleaning: Remove the glass plate and clean it on both sides. See Replace the scanner's glass plate on page 228. Clean the pressure rollers and the feed rollers. Clean the scanner's glass plate 227 5. Close the scanner cover and gently push it down to lock it into place. 6. Clean the area immediately in front of the scanner, where the scanned sheet rests before scanning. 7. Reconnect the printer's power cable, turn on the power switch at the rear, and turn on the printer using the Power key. Replace the scanner's glass plate Over time, the condition of the glass plate can deteriorate. Small scratches on the surface of the glass can reduce image quality. Contact your service representative (see When you need help on page 240) to order a new glass plate. 1. Turn off the printer using the Power key at the front, then also turn off the power switch at the rear and disconnect the power cable. 2. There is a small lever at the left of the scanner. Slide the lever up and open the scanner cover. WARNING! Do not lift the scanner while the scanner cover is open. Your fingers or hand may be trapped or crushed. 228 Chapter 12 Maintenance 3. Unscrew four screws from the upper part if you intend to replace any of the three upper glasses; or unscrew the four screws of the lower part for the two lower glasses. 4. Remove the black metal piece (upper or lower as appropriate), and the plastic tabs next to the glass you intend to remove. Replace the scanner's glass plate 229 5. Slide the glass laterally to remove it. 6. Slide the new glass into place. 7. Put back the plastic tabs you removed earlier. 8. Put back and screw in the black metal piece you removed earlier. 9. Close the scanner cover and gently push it down to lock it into place. 10. Reconnect the printer's power cable, turn on the power switch at the rear, and turn on the printer using the Power key. Calibrate the scanner Your scanner has been calibrated at the factory, and theoretically CIS scanners do not need to be recalibrated during their lifetimes. Nevertheless, because of environmental changes, your scanner may start showing image defects that can be easily corrected by recalibrating the scanner. The whole procedure takes less than 10 minutes, and you are recommended to recalibrate the scanner whenever you see some undesired artifact or a lack of quality in scanned files or copies, bearing in mind the limitations of CIS technology already explained in this guide. If you perform calibration successfully and still have concerns about the image quality, see Scanner troubleshooting on page 173; alternatively, you may want to consider buying a CCD scanner. To calibrate the scanner The following steps provide the complete procedure for this topic. 230 Chapter 12 Maintenance 1. Clean the scanner. See Clean the scanner's glass plate on page 226. 2. Go to the front panel and tap the Settings icon , then Scanner preferences > Calibrate scanner. 3. Follow the instructions in the front panel. If calibration fails The following steps provide the complete procedure for this topic. The supplied maintenance sheet required to perform scanner calibration looks like this: Load the maintenance sheet into the scanner face up, centered and with as little skew as possible. Once the calibration is finished, the maintenance sheet should be carefully placed into its solid cover, and saved in a fresh and dry place. Otherwise, it could be damaged, which could affect the operation of your scanner in the future. Check that the maintenance sheet is not dirty, wrinkled, scratched or folded before calibrating the scanner. If necessary, call your service representative and ask for a new maintenance sheet. 1. Ensure that the printer is turned on and ready for normal operation. 2. Ensure that the scanner is working correctly. To test it, scan a small document to file. 3. Ensure that the scanner is clean before calibration. If in doubt, clean the scanner and restart the calibration process. 4. Eject and reload the calibration sheet, checking that it is clean, in good condition, face up and perfectly centered in the scanner. 5. If the above steps do not help, eject the sheet and restart the printer (turn off and on). When the system has restarted, repeat the calibration. 6. If you cannot perform the calibration successfully in three consecutive attempts, call your service representative and report the error code that appears in the front panel. Replace the folder's tab reel Follow these steps if you need to replace your folder's tab reel. If calibration fails 231 See video: http://www.hp.com/go/pagewidexl/replace-the-tab-reel/. 1. Open the door. 2. Pull the lower lever. 232 Chapter 12 Maintenance 3. Rotate the tab protector to remove it. 4. Remove the empty tabs. 5. Place the new tab reel. Replace the folder's tab reel 233 6. Put back the tab protector. 7. Pull the upper lever. 8. Pass the tab between the wheels. 234 Chapter 12 Maintenance 9. Pass the tab reel by the path shown in the image. 10. Push back the two levers. 11. Close the door. NOTE: If you have asked for tabs but they do not appear on the folded jobs, open the cover and check that they are properly installed and that no problem has occurred. Update the firmware The printer's various functions are controlled by firmware that resides in the printer. From time to time firmware updates are available from HP. Update the firmware 235 These updates increase the printer's functionality, enhance its features, and may correct minor problems. IMPORTANT: You are strongly recommended to update the firmware periodically in order to take advantage of the latest developments. There are various ways of downloading and installing firmware updates; you can choose whichever you find most convenient. They can be divided into two categories: automatic and manual updates. NOTE: The firmware includes a set of the most commonly used paper presets. Extra paper presets can be downloaded separately. Automatic firmware updates Automatic firmware updates are a convenience that is possible with HP-connected printers. Your printer can automatically download the latest firmware release and install it for you. Important notes Your printer must be connected to the Internet; see Configure your connectivity on page 24. To configure automatic firmware updates, you can use the front panel or the Embedded Web Server; see Configure your connectivity on page 24. A firmware update package can be large; you may want to consider whether there are any implications for your network or Internet connection. A firmware update is downloaded in the background: the printer can be printing at the same time. However, it cannot be installed in the background: printing must stop. Manual firmware updates Manual firmware updates can be performed in various ways. Using the Embedded Web Server, click the About printer tab and then Manual firmware update. Click the + icon to select a firmware file (.fmw) that you have already downloaded to your own computer. Using HP Web Jetadmin, with which you can make manual firmware updates or request automatic updates. Using a USB flash drive: Download the firmware file from http://www.hp.com/go/pagewidexlproseries/support/software/ (according to your printer model) into the USB flash drive and insert it into the Hi-Speed USB host port. A firmware update assistant will appear on the front panel to guide you through the update process. Secure File Erase The printer's hard disk is used as a temporary storage area for print jobs. Secure File Erase can erase your temporary files from the hard disk to protect them from unauthorized access. It begins to do so as soon as you turn it on, but old temporary files that were already on the hard disk are not erased retroactively. If you want to erase the old files too, see Disk Wipe on page 237. 236 Chapter 12 Maintenance Secure File Erase provides three different levels of security: Non-Secure: all pointers to the information are erased. The information itself remains on the hard disk until the disk space it occupies is needed for other purposes, and it is then overwritten. While it remains on the disk, it is difficult for most people to access, but may be accessed using software designed for the purpose. This is the normal method in which files are erased on most computer systems; it is the fastest method but the least secure. Secure Fast Erase (1 pass): all pointers to the information are erased, and the information itself is also overwritten with a fixed character pattern. This method is slower than Non-Secure, but more secure. It may still be possible to access fragments of the erased information by using special tools to detect residual magnetic traces. Secure Sanitizing Erase (5 passes): all pointers to the information are erased, and the information itself is repetitively overwritten using an algorithm designed to eliminate any residual traces. This is the slowest method, but the most secure. Secure Sanitizing Erase meets the US Department of Defense 5220-22.m requirements for clearing and sanitization of disk media. This is the default security level when using Secure File Erase. While files are being erased, the printer's performance may be affected. The Secure File Erase configuration can be changed from Web JetAdmin or the Embedded Web Server (Security > Security settings). Secure File Erase is one of the facilities provided by Web JetAdmin, which is HP's free Web-based print management software: see http://www.hp.com/go/webjetadmin. If you have difficulty in using Secure File Erase from Web JetAdmin, contact your service representative: see When you need help on page 240. Disk Wipe Disk Wipe erases all temporary files, including old ones. In other respects, it is the same as Secure File Erase (see Secure File Erase on page 236). The Disk Wipe configuration can be changed from Web JetAdmin or the Embedded Web Server (Setup > Security). NOTE: If you choose to erase the whole hard disk, you may be asked to restart the printer several times during the process, which will take about 6 hours with Secure Fast Erase or 24 hours with Secure Sanitizing Erase. Disk Wipe 237 13 Accessories You can purchase accessories to add extra features to your printer. How to order Contact your service representative, and check that what you want is available in your area. See When you need help on page 240. The rest of this chapter lists the available supplies and accessories, and their part numbers, at the time of writing. List of accessories These are the HP accessories available for your printer. Software HP SmartStream HP SmartTracker Scanners HP DesignJet SD Pro 44-in Scanner (G6H50B) HP DesignJet HD Pro 42-in Scanner (G6H51B) Stackers HP PageWide XL Pro Stacker (8SB04A) HP PageWide XL Top Stacker (CZ320A) Folders HP F70 Folder Solution (8SF70A) HP F70 Folder with Tab Applicator (8SF71A) HP F60 Folder with Tab Applicator (8SF61A) 238 Chapter 13 Accessories HP PageWide XL Folder Upgrade Kit for Long Plots, compatible with HP Folders F60 and F70 (8SB09A) HP F40 Folder (8SF40A) In addition, legacy folders compatible with previous HP PageWide XL printer models remain compatible with the new equivalent HP PageWide XL Pro 5200 and HP PageWide XL Pro 8200 Printer Series. This applies to all folder models: HP F70 Folder (K5H75A) HP F70 Folder with Tab Applicator (L3M58B) HP F60 Folder with Tab Applicator (1EX00B) HP F40 Folder (3JJ54A) Others HP Sheet Feeder HP PageWide XL PostScript/PDF Upgrade Kit (8SB07A) The PostScript upgrade enables the printer to print PDF and PostScript files. The PostScript upgrade can be plugged into the printer's USB host port. It is not necessary to leave it permanently connected: just plug it in once, and the printer is upgraded forever. HP PageWide XL Drawer (8SB02A) Non-HP accessories You may be able to use non-HP accessories with your printer. Install To install a non-HP accessory, first ensure that it is connected to the printer (with cable and hooks) and turned on. Then go to the front panel. Tap , then Output destination > Install non-HP accessory. Configure A few settings are available for non-HP accessories. Minimum gap between sheets. Range from 100 to 3000 milliseconds. Maximum supported speed. Range from 2 to 15 inches per second. Minimum page length supported. Range from 180 to 1000 millimeters. Non-HP accessories 239 14 When you need help The following sections provide details for this topic. Request support Support is provided by your service representative: usually from the company from which you bought the printer. If this is not the case, contact HP Support on the Web: http://www.hp.com/go/pagewidexlproseries/support/. Before calling your service representative, prepare for the call as follows: Review the troubleshooting suggestions in this guide. Review your software documentation, if relevant. Check that you have the following information ready: � The product and serial numbers of the printer you are using. � If there is an error code on the front panel, make a note of it. See Front-panel error messages on page 252. � The name and version number of your software. � If you have a print-quality problem, the name and product number of the paper, and the name and origin of the paper preset that you used to print on it. HP support is available by chatting with the Virtual Agent or by telephone. HP's Virtual Agent is there to troubleshoot issues with you at any time of day or night. http://www.hp.com/go/pagewidexlproseries/VA/ 240 Chapter 14 When you need help Customer Self-Repair HP's Customer Self-Repair program offers our customers the fastest service under either warranty or contract. It enables HP to ship replacement parts directly to you (the end user) so that you can replace them. Using this program, you can replace parts at your own convenience. Convenient and easy to use Your service representative will diagnose and assess whether a replacement part is required to address a defective hardware component. For more information about Customer Self Repair, see http://www.hp.com/go/selfrepair/. Service information The printer can produce on request a list of many aspects of its current status, some of which may be useful to a service engineer trying to fix a problem. There are two different ways to request this list: In the Embedded Web Server (see Embedded Web Server on page 15), click the Support tab and then Service support > Service information. You are recommended to request the whole list (click All pages). From any computer with Internet access, enter the URL of your printer into a Web browser, followed by /hp/device/webAccess/allServicePlot.htm. For instance, if the URL of your printer is http://123.123.123.123, enter: http://123.123.123.123/hp/device/webAccess/allServicePlot.htm If you need to send the list by email, you can save the page as a file from your Web browser, and later send the file. Alternatively, from Internet Explorer you can send the page directly: click File > Send > Page by email. Customer Self-Repair 241 15 Retrieving printer usage information You can collect and analyze data on the usage of your printer. Get printer accounting information This topic explains the concepts involved in this subject. There are different ways of getting accounting information from your printer. View printer usage statistics for the whole lifetime of the printer, see Check usage statistics on page 242. View ink and paper usage for each of your recent jobs, see Check usage statistics for a job on page 245. Use a third-party application to request printer status, printer usage or job accounting data from the printer through the Internet. The printer provides data in XML to the application whenever requested. HP provides a Software Development Kit to facilitate the development of such applications. Check usage statistics There are two ways to display printer usage information: from the front panel, and from the Embedded Web Server. Check usage from the front panel Tap on the front panel to display the usage information. 242 Chapter 15 Retrieving printer usage information The following information can be retrieved: In the tab Print categories usage, you can see the ink, paper area, and paper length usage divided into categories: � Mono lines: Between 0% and 10% of non-white pixel coverage, printed on standard paper, with less than 1% of color pixel coverage � Color lines: Between 0% and 10% of non-white pixel coverage, printed on standard paper, with more than 1% of color pixel coverage � Low density image: Between 10% and 50% of non-white pixel coverage printed on standard paper � High density image: Over 50% of non-white pixel coverage printed on standard paper � Premium quality image: Any content type printed on premium paper � Blueprint: Any content type printed on blueprint paper � Rigid: Any content type printed on rigid sheets Scan usage: The copy and scan usage in m�, and the total amount: Ink usage: The ink consumed by each cartridge in ml, and the total amount of ink consumed. Paper usage: Amount of paper used and the total at the top, divided into paper categories or families. Usage can be seen at each level. Check usage from the front panel 243 When you tap the Print usage report button, a message is displayed: The usage report was sent to the job queue and will be printed soon. All the values can be displayed in English or metric units. Print the usage information There are two different ways to print the usage information from the front panel's home screen: Tap to launch the usage information screen, then tap the Print usage report button. Tap , then Internal prints > User information prints > Print usage report. Check usage from the Embedded Web Server The same information can be retrieved from the Embedded Web Server as from the front panel. 1. Access the Embedded Web Server, see Embedded Web Server on page 15. 2. In the menu at the side, click Usage. The usage page shows all the printer usage information separated into various tables: Summary: The total ink usage and the total paper usage (in units of area and length). Print categories usage: The ink and paper usage and the number or pages printed for the different print categories (content type, such as mono lines, color lines, premium quality image, blueprint paper). This table information is shown only if the Show application categories printer setting is enabled. There are further conditions depending on the following settings: � The paper printed usage is shown if the Paper area used and paper area printed setting is enabled. � The blueprint category is shown if the Enable the blueprint category setting is enabled. � The premium quality image category is shown only if the Enable the premium quality image category setting is enabled. � If the printed-paper column information is shown, the paper area used field changes the string to "Paper area (m� used)". Otherwise, the string shown is "Paper area (m�)". Ink usage: The ink usage for the whole life of the printer (with approximate values). The ink consumption table lists the ink consumed in each color, ignoring the product number of the cartridge. 244 Chapter 15 Retrieving printer usage information Paper usage: All the papers that have been used throughout the life of the printer. Check usage statistics for a job The following steps provide the complete procedure for this topic. NOTE: The accuracy of the usage statistics is not guaranteed. 1. Access the Embedded Web Server, see Embedded Web Server on page 15. 2. In the menu at the side, click Usage > Accounting. The accounting page shows a table of the latest printed jobs, with the following information per job (not per page): Name: The name of the job The job name is shown only if the Show user name and job name in job accounting setting is enabled for users under Security > Security settings. Check usage statistics for a job 245 Number: The number of the job Time: The date and time when the job was completed User: The name entered by the person who submitted the job (this item is present only if the corresponding security setting is enabled) The user name is shown only if the Show user name and job name in job accounting setting is enabled for users under Security > Security settings. Type: The type of job (print) Source: The source of the job: USB, network, and so on Print quality: The print quality used to print the job Copies: The number of copies requested (cumulative after reprints) Pages: The number of pages completed Status: The status of the job: printed, canceled by user, and so on Total cost: The total cost of the job (visible if cost assignment is enabled) Paper type: The paper type used for the job Paper area: The used paper area of the job Paper length: The used paper length of the job Ink used: The volume of ink consumed by the job A job is considered completed when all its pages have been printed, or canceled by the user, or canceled by the printer itself. An ongoing job (waiting for printing, being printed, being canceled, on hold for preview, and so on) will not appear on this list. 246 Chapter 15 Retrieving printer usage information You can filter the jobs shown on the accounting page by using a drop-down control available on the same page. This control just changes the view, the job accounting information is not deleted in the printer. Essentially, this page will report the last N jobs (or fewer if there are not enough completed jobs), where N is the value of this configuration parameter. By default, N is 10. Two buttons appear in the accounting table: Help: This button opens a window displaying help information. Export to CSV: This button opens a window with a progress bar, and generates and downloads a CSV file. The downloaded file contains similar information to the accounting page, in CSV format. If the cost assignment is enabled, the CSV displays more detailed information about the cost of the job. Check cost assignment The following steps provide the complete procedure for this topic. NOTE: The accuracy of the usage statistics is not guaranteed. 1. Access the Embedded Web Server, see Embedded Web Server on page 15. 2. Click Usage > Cost assignment configuration. The cost assignment page allows you to enable or disable the cost assignment setting, using the checkbox next to Enable accounting assignment configuration at the top of the page. If the setting is enabled, you can insert or modify the cost of the following sections. NOTE: At least one of these sections must be enabled in order to save the configuration. Units � Currency: Enter any three-letter currency code. � Paper usage: Select the units, English or metric. Print categories cost: Can be enabled or disabled. When enabled, you can assign a cost to each category, and select the units of the cost (per millimeter, or the option selected in the previous Units section). The cost is a number with two decimal digits of precision. Disabled categories are displayed grayed out. Ink usage cost: Can be enabled or disabled. Allows you to apply a cost to ink usage, and displays the available inks with a field to indicate the cost. Paper usage cost: Can be enabled or disabled. Allows you to apply a cost to the papers displayed. You can add papers from the list of supported papers. The costs can be removed or edited; they cannot be empty, but may be 0 (zero). The units selection is the same as for print categories. Fixed cost: Can be enabled or disabled. Allows you to add a fixed cost to all print, scan, and copy jobs. Enabling the cost assignment setting causes the total cost column to appear in the accounting information, and detailed information is added to the exported CSV. Check cost assignment 247 16 Printer specifications You can consult this chapter for factual details and measurements of all aspects of your printer. Functional specifications Specifications of the functional characteristics of the printer. HP ink supplies Type Description Printheads Eight CMYK printheads, each containing 25344 nozzles spaced at 1200 nozzles per inch Ink cartridges Cartridges containing 1 L or 3 L of ink: black, cyan, magenta, yellow Roll paper sizes Roll width Roll diameter Roll core diameter Roll weight Sheet width (for scanner) Sheet length (for scanner) Roll paper thickness Paper weight Minimum 279 mm (11 in) 70 g/m� Maximum 1016 mm (40 in) 177 mm (7 in) * 76 mm (3 in) 18 kg (40 lb) 914 mm (36 in) Up to 15 m (49.21 ft), depending on file type 0.4 mm (0.016 in) 200 g/m� * For rolls up to 914 mm (36 in) Sheet paper sizes Flexible sheet width (input tray) Flexible sheet length (input tray) Minimum 594 mm (23.39 in) 420 mm (16.54 in) Maximum 1020 mm (40.16 in) 1500 mm (59.06 in) 248 Chapter 16 Printer specifications Sheet paper sizes (continued) Board/cardstock width (input tray) Board/cardstock length (input tray) Minimum 297 mm (11.69 in) 420 mm (16.54 in) Maximum 1020 mm (40.16 in) 768 mm (30.24 in) 1500 mm (59.06 in) with external input accessory Printing resolutions Print quality Lines/Fast Uniform areas High detail Rendering resolution (ppi) 600 � 600 600 � 600 600 � 600 Halftone resolution (dpi) 600 � 600 600 � 600 1200 � 1200 Printing resolution (dpi) 1200 � 1200 1200 � 1200 1200 � 1200 Margins: 3 mm (0.012 in) Maximum printable width: 1000 mm (39.37 in) Scanner resolution: Up to 1200 ppi Maximum scanner width: 914 mm (36 in) Mechanical accuracy �0.1% of the specified vector length or �0.2 mm (whichever is greater) at 23�C (73�F), 50-60% relative humidity, on E/A0 polypropylene in high-detail or uniform-areas mode. Graphic languages supported Printer Languages PostScript PostScript, PDF, TIFF, JPEG Non-PostScript HP-GL/2, PCL 3 Win, TIFF, JPEG Physical specifications Specifications of the physical characteristics of the printer. Printer physical specifications - Pro 8200 MFP Width Depth Depth with paper-input accessory references 1955 mm (76.97 in) 785 mm (30.91 in) 875 mm (34.45 in) Pro 5200 MFP Physical specifications 249 Printer physical specifications (continued) Depth with basket folded Depth with basket unfolded Depth with output supports folded Depth with output supports unfolded Height with front panel Pro 8200 MFP Pro 5200 MFP 951 mm (37.44 in) 1226 mm (48.27 in) 867 mm (34.13 in) 983 mm (38.70 in) 1637 mm (64.45 in) 1414 mm (55.67 in) Memory specifications Specifications of the memory capacity of the printer. Memory specifications Type Specification Physical DRAM 16 GB Hard disk 500 GB Solid-state disk 128 GB Power specifications Specifications of the power-supply requirements of the printer. Printer power specifications - Pro 8200 MFP Input voltage Input frequency Maximum load current Power consumption (printing) 8 A 1.2 kW 200�240 V �10% Two wires + PE 50/60 Hz Pro 5200 MFP 5 A 0.9 kW Environmental specifications Specifications of the environmental effects of the printer. 250 Chapter 16 Printer specifications Printhead environmental specifications Type Storage temperature Storage humidity Specifications 5 to 40�C (41 to 104�F) 20 to 80% RH, depending on paper type Printer environmental specifications Type Operating temperature Recommended operating temperature for best performance Storage temperature Recommended operating humidity Storage humidity Altitude Specifications 5 to 40�C (41 to 104�F) 15 to 35�C (59 to 95�F), depending on paper type �25 to 55�C (�13 to 131�F) 20 to 80% RH, depending on paper type < 90% RH 0 to 3000 m (10000 ft) Acoustic specifications Specifications of the acoustic characteristics of the printer. Acoustic specifications Type Printing acoustic pressure Printing acoustic power Ready acoustic pressure Ready acoustic power Sleep acoustic pressure Sleep acoustic power Specifications 60 dB(A) 7.8 B(A) 36 dB(A) 5.5 B(A) 20 dB(A) 3.5 B(A) Speed specifications (Lines mode) Specifications of the printing speed of the printer. Pro 8200: 30 D/A1 pages per minute Pro 5200: 20 D/A1 pages per minute Acoustic specifications 251 17 Front-panel error messages The printer may occasionally display a system error, consisting of a numerical code of 12 digits followed by the recommended action that you should take. In most cases you will be asked to restart the printer, because when the printer starts it can diagnose the issue better and may be able to fix it automatically. If the problem persists after restarting, you should contact your service representative and be ready to give the numerical code from the error message. If the error message contains some other recommended action, follow the printer's instructions. 252 Chapter 17 Front-panel error messages Glossary Bonjour Apple Computer's trade name for its implementation of the IETF Zeroconf specification framework, a computer network technology used in Apple's macOS from version 10.2 onwards. It is used to discover services available on a local area network. It was originally known as Rendezvous. Color accuracy The ability to print colors that match the original image as closely as possible, bearing in mind that all devices have a limited color gamut and may not be physically capable of matching certain colors precisely. Color consistency The ability to print the same colors from a particular print job from print to print and from printer to printer. Color model A system of representing colors by numbers, such as RGB or CMYK. Color space A color model in which each color is represented by a specific set of numbers. Many different color spaces can use the same color model: for instance, monitors generally use the RGB color model, but they have different color spaces, because a particular set of RGB numbers results in different colors on different monitors. Cutter A printer component that slides back and forth across the platen to cut the paper. ESD ElectroStatic Discharge. Static electricity is common in daily life. It is the spark when touching the car door, or the cling of clothing. Although controlled static electricity has some useful applications, uncontrolled electrostatic discharges are one of the main hazards to electronic products. Therefore, to prevent damage some precautions are needed when setting up the printer, or handling ESD sensitive devices. This type of damage may reduce the life expectancy of the device. One way to minimize uncontrolled ESDs, and therefore reduce this type of damage is by touching any exposed grounded part of the printer (mainly metal parts) before handling ESD sensitive devices (such as the printhead or ink cartridges). Additionally, to reduce the generation of electrostatic charge in your body try to avoid working in a carpeted area, and keep your body movements to a minimum when handling ESD sensitive devices. Also, avoid working in low humidity environments. Ethernet A popular computer networking technology for local area networks. Fast Ethernet An Ethernet network capable of transferring data at up to 100,000,000 bits/second. Fast Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices. Firmware Glossary 253 Software that controls your printer's functionality and is stored semi-permanently in the printer (it can be updated). Gamut The range of colors and density values reproducible on an output device, such as a printer or monitor. Gigabit Ethernet An Ethernet network capable of transferring data at up to 1,000,000,000 bits/second. Gigabit Ethernet interfaces are capable of negotiating slower speeds when required for compatibility with older Ethernet devices. Hi-Speed USB A version of USB, sometimes called USB 2.0, that can run 40 times faster than original USB, but is otherwise compatible with original USB. Most personal computers today use Hi-Speed USB. HP-GL/2 HP Graphics Language 2: a language defined by HP to describe vector graphics. HP-RTL HP Raster Transfer Language: a language defined by HP to describe raster (bitmap) graphics. I/O Input/Output: this term describes the passing of data between one device and another. ICC The International Color Consortium, a group of companies that have agreed on a common standard for color profiles. Ink cartridge A removable printer component that stores ink of a particular color and provides it to the printhead. IP address May mean an IPv4 address (most likely) or an IPv6 address. IPSec A sophisticated mechanism for providing network security by authenticating and encrypting IP packets sent between nodes on a network. Each network node (computer or device) has an IPSec configuration. Applications are usually unaware whether IPSec is being used or not. IPv4 address A unique identifier that identifies a particular node on an IPv4 network. An IPv4 address consists of four integers separated by full stops. Most networks in the world use IPv4 addresses. IPv6 address A unique identifier that identifies a particular node on an IPv6 network. An IPv6 address consists of up to 8 groups of hexadecimal digits separated by colons. Each groups contains up to 4 hexadecimal digits. Only a few new networks in the world use IPv6 addresses. LED Light-Emitting Diode: a semiconductor device that emits light when electrically stimulated. MAC address Media Access Control address: a unique identifier used to identify a particular device on a network. It is a lower-level identifier than the IP address. Thus, a device may have both a MAC address and an IP address. 254 Glossary Network A network is a set of connections that pass data between computers and devices. Every device is able to communicate with every other device in the same network. This allows data to be moved between computers and devices, and allows devices such as printers to be shared between many computers. Nozzle One of many tiny holes in a printhead through which ink is deposited onto the paper. Paper A thin, flat material made to be written or printed on; most commonly made from fibers of some kind which are pulped, dried and pressed. Platen The flat surface within the printer over which the paper passes while it is being printed on. Printer driver Software that converts a print job in a generalized format into data suitable for a particular printer. Printhead A removable printer component that takes ink of one or more colors from the corresponding ink cartridge(s) and deposits it on the paper, through a cluster of nozzles. TCP/IP Transmission Control Protocol/Internet Protocol: the communications protocols on which the Internet is based. USB Universal Serial Bus: a standard serial bus designed to connect devices to computers. Your printer supports Hi-Speed USB (sometimes called USB 2.0). USB device port A square USB socket found on USB devices, though which a computer can control the device. For a computer to print to your printer using a USB connection, the computer must be connected to the printer's USB device port. USB host port A rectangular USB socket such as those on found on computers. A printer can control USB devices that are connected to such a port. Your printer has two USB host ports, which it uses to control accessories and USB flash drives. Glossary 255 Index A access control 131 accessories 238 accounting 242 acoustic specifications 251 AirPrint configuration 21 B basket 203-205 beacon 10 C calibration scanner 230, 231 cartridges 102 caution 4 clean the printer 225 cleaning container 115 color uniformity calibration 216 components of printer 6 computer communication printer/computer communications issues 129 connect the printer general 19 macOS network 20 Windows network 20 connectivity configure 24 copy mode 168 copying 168 cost assignment 247 CSR 241 customer self-repair 241 D delayed printing 130 DHCP settings 124 diagnostic plot 214 dim mode 12 disk wipe 237 DNS settings 124 driver preferences 34 drivers 33 E Eco-Carton ink cartridges 102 email address book configure 31 email notifications 33 email server configure 31 Embedded Web Server 15 accessibilty 34 cannot access 129 cost assignment 247 printing job queue 157 scanning job queue 160 usage per job 245 usage statistics 242 environmental specifications 250 erase files securely 236 errors 252 F file erase, secure 236 firewall status 124 firmware update 235 manual setup 25 folders 192 front panel 8 accessibility 34 job queue 151 language 13 front panel option beacon 13 display brightness 13 Embedded Web Server 129 firmware update 13 height above sea level 13 language 13 minimize paper and ink alerts 13 notify warning alerts 13 prepare printer for reshipment 13 printer logs 13 printer sleep 13 printing & management 130 speaker volume 13 unit selection 13 front view 6 front-panel option account ID required 137 front-panel options date and time options 13 restore factory settings 13 functional specifications 248 G graphic languages 248 H hard disk specification 250 help 240 HP DesignJet Utility access 14 cannot access 130 HP PrintOS 13 I ink usage 245 ink cartridge specification 248 ink cartridges 102 ink supplies disposal 121 internal prints 17 IP address 124 IPSEC status 124 IPV6 settings 124 256 Index J job deletion 157 job details 155 job queue front panel 151 job queue actions 154 job queue options 157 job, when to print 155 L labels, warning 4 language 13 link speed 124 load paper double-sided printing tips 39 general advice 36, 40 M maintenance cartridge 118 margins specification 248 mechanical accuracy 248 memory specifications 250 monitor calibrate 186 move folder 226 printer 225 pro stacker 225 N network folder cannot access 183 configure 25, 27, 29 network troubleshooting 127 networks link speed 124 protocols 124 security settings 124 O output supports 206 P page length accuracy 219 paper cannot load roll 54 cannot load sheet 54 jam 58 load roll 43 manual load double-sided 50 manual load single-sided 48 options 52 preset 55 protect 55 sizes (max and min) 248 status 42 store 53 supported types 41 unload roll 47 usage 245 paper mismatch 156 pause the queue 154 physical specifications 249 power on/off 17 power specifications 250 preferences, Windows driver 34 print & copy queue 151 print bar 108 print from My Home Folder 147 network folder 146 USB flash drive 145 print from driver 139 print modes 149 print next 155 print quality 213 printer calibration 216 printer software macOS uninstall 21 Windows uninstall 20 printer status 224 printer's main components 6 printhead specification 248 printhead alignment manual 220 printhead cleaner specification 248 printheads 108 enhanced recovery 219 printing job queue Embedded Web Server 157 printing preferences default 157 printing resolutions 248 PrintOS 13 protocols, network 124 Proxy Server settings 124 Q quicksets 161 R rear view 7 reorder the queue 155 reprint job 155 roll policies 156 S safe mode 121 safety labels 4 safety precautions 1 scan queue 153 scan-quality problems color differences between CIS modules 176 color fringing 178 damaged original 181 down-scaling 182 edge detection 182 ghosting 181 inaccurate colors 177 line discontinuities 175 paper advance 179 random vertical lines 174 too much skew 182 variable line thickness 177 vertical black band 20 cm wide 180 vibration effect 179 wrinkles or folds 174 scanner calibration 230, 231 can't access network folder 183 clean glass plate 226 diagnostic plot 184 low-contrast blueprints 183 low-contrast thin lines 184 optimize 173 replace glass plate 228 slow scan 183 troubleshooting 173 scanning 162 scanning job queue Embedded Web Server 160 secure file erase 236 security 131 network settings 124 service information 241 sheet feeder 86 printing 88 troubleshooting 94 sleep mode 12 specifications acoustic 251 environmental 250 functional 248 graphic languages 248 Index 257 hard disk 250 ink supplies 248 margins 248 mechanical accuracy 248 memory 250 paper size 248 physical 249 power 250 printing resolutions 248 speed 251 speed specifications 251 stacker pro 188 top 187 statistics cost assignment 247 usage 242 usage per job 245 store folder 226 printer 225 pro stacker 225 support 240 system errors 252 T tab reel replace 231 TCP/IP settings 124 top stacker 187 W warning 4 warning labels 4 258 Index