VxRail Management Pack for vRealize Operations User's Guide

VxRail, VxRail vROps, vRealize Operations, vROps, VxRail Management Pack for vRealize Operations, VxRail Management Pack

"VxRail, VxRail vROps, vRealize Operations, vROps, VxRail Management Pack for vRealize Operations, VxRail Management Pack"

Dell Inc.

Google Docs
Google Drive
Download [pdf]

File Info : application/pdf, 23 Pages, 129.28KB

✖

PDF VxRailManagementPackUsersGuide

VxRail Management Pack for vRealize Operations
User's Guide
Version 1.0.1
May 2020 Rev. 02

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
© 2020 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners.

Contents
1 Introduction................................................................................................................................. 4 Revision history...................................................................................................................................................................... 4 About this guide..................................................................................................................................................................... 4 Overview of the VxRail Series..............................................................................................................................................4 Overview of VxRail Management Pack for vRealize Operations.................................................................................... 5 Where to go for support resources.....................................................................................................................................5 VxRail documentation........................................................................................................................................................... 5
2 Installation.................................................................................................................................. 8 Installing VxRail Management Pack for vRealize Operations...........................................................................................8
3 Configuring VxRail....................................................................................................................... 9 Configuring VxRail................................................................................................................................................................. 9
4 Alerts in VxRail........................................................................................................................... 10 Alerts in VxRail......................................................................................................................................................................10
5 Dashboards in the VxRail Management Pack for vRealize Operations...............................................21 Access the Dashboards....................................................................................................................................................... 21 The Troubleshoot VxRail Dashboard................................................................................................................................. 21 VxRail Operations Overview Dashboard...........................................................................................................................22 VxRail Capacity Overview Dashboard.............................................................................................................................. 23

Contents

1
Introduction

Topics:
· Revision history · About this guide · Overview of the VxRail Series · Overview of VxRail Management Pack for vRealize Operations · Where to go for support resources · VxRail documentation

Revision history

The following table lists the revision history for this document.

Table 1. Revision history

Date May 26, 2020

Revision 02

Description of changes
Updated to support VxRail Management Pack for vRealize Operations 1.0.1, which includes vRealize Operations Manager 8.1.

January 22, 2020

Initial release to support VxRail Management Pack for vRealize Operations 1.0.

About this guide
This document describes the VxRail Management Pack for vRealize Operations, how to install it, and how to use it.
The target audience for this document includes customers, field personnel, and partners who want to install and configure the VxRail Management Pack for vRealize Operations. This document is designed for people familiar with:
· Dell EMC systems and software · VMware virtualization products · Data center appliances and infrastructure
Overview of the VxRail Series
The VxRail Series delivers virtualization, compute, and storage in a scalable, easy to manage, hyper-converged infrastructure appliance.
Your VxRail Appliance is built on Intel Xeon processor-based hardware with the VxRail Appliance software bundle, and support for other value-added software from Dell EMC and VMware.
The VxRail Appliance software bundle includes the following:
· VxRailTM Manager Plugin for VMware vCenter for configuration and management · VMware vSphere®, including ESXi · VMware vCenter ServerTM · VMware vSANTM for storage · VMware vRealize Log InsightTM
Your VxRail Appliance also includes complementary applications such as RecoverPoint for Virtual Machines.

Introduction

Overview of VxRail Management Pack for vRealize Operations

The VxRail Management Pack for vRealize Operations is a software add-on that provides VxRail-specific operations management capabilities to the VMware vRealize Operations tool.
VMware vRealize Operations is an operations management software tool lets customers maintain and tune their virtual application infrastructure with the aid of artificial intelligence and machine learning. It connects to the vCenter Server and collects metrics, events, configurations, and logs about the vSAN clusters and virtual workloads running on them.
The VxRail Management Pack is an additional software pack that can be installed onto vRealize Operations to provide VxRail cluster awareness. With this Management Pack, vRealize Operations knows which vSAN clusters are VxRail clusters.
The Management Pack consists of an adapter that collects 65 distinct VxRail events, analytics logic specific to VxRail, and three custom dashboards. These VxRail events are translated into VxRail alerts on vRealize Operations to help customers understand health issues and get recommended courses of resolution. With custom dashboards, customers can easily use VxRail-specific views to troubleshoot issues and leverage existing vRealize Operations capabilities in the context of VxRail clusters.

Where to go for support resources

Access support resources for your VxRail Appliance by doing any of the following:
· In the vSphere Client, select VxRail from the menu and use the Support functions on the VxRail Dashboard. · Point your Web browser to www.emc.com/vxrailsupport (or https://www.dell.com/support).

VxRail documentation

The following tables list available documents about VxRail Manager and VxRail appliances.

Table 2. VxRail core administration and lifecycle management documentation

Document

Description

SolVe Online for VxRail

(Login required) Step-by-step instructions for procedures such as replacing hardware or performing system administrative tasks are available through SolVe Online and the SolVe Desktop application.

For more information about SolVe for VxRail, refer to KB 525271.

VxRail Appliance 7.0.x Administration Guide VxRail Appliance 4.7.x Administration Guide VxRail Appliance 4.5.x Administration Guide
VxRail 7.0.x Release Notes VxRail 4.7.x Release Notes VxRail 4.5.x Release Notes

These documents describe the VxRail appliance, how it works, and how to perform administrative tasks.
(Login required) These documents contain a brief description of VxRail Manager releases, including lists of known issues and workarounds.

Table 3. VxRail support matrices Document
VxRail 7.0.x Support Matrix VxRail 4.7.x Support Matrix VxRail 4.5.x Support Matrix VxRail 4.0.x Support Matrix
VxRail Appliance Simple Support Matrix

Description These documents provide information about supported software, firmware, and hardware versions for Dell EMC VxRail appliances based on Dell PowerEdge hardware, including the E Series, P Series, S Series, and V Series.
This document provides information about external software compatibility versions for VxRail appliances.

Introduction

Table 4. VxRail API and Event guides Document VxRail Appliance API User Guide
VxRail API Cookbook VxRail API PowerShell Package
VxRail Event Code Reference

Description
This document describes the API for the VxRail appliance versions 4.5.x, 4.7.x, and 7.0.x.
This document provides sample VxRail API workflows.
(Download package) The VxRail API PowerShell Package provides the VxRail API PowerShell user guide and modules to enable the management of VxRail systems using PowerShell cmdlets.
(Login required) This reference guide lists the alert and event codes generated by VxRail Manager.

Table 5. VxRail appliance hardware documentation
Document
VxRail Appliance Owner's Manuals
· VxRail P580N Owner's Manual · VxRail Appliances on 14th Generation PowerEdge Servers P
Series, V series, and S Series Owner's Manual · VxRail Appliances on 14th Generation PowerEdge Servers E
Series Owner's Manual · VxRail G560 and G560F Owner's Manual · VxRail 60 Series Appliance Owner's Manual · VxRail 100 Series and 200 Series Appliance Owner's Manual · VxRail G Series Appliance Owner's Manual

Description
These documents describe the various VxRail appliances, including their physical features and technical specifications.

VxRail Appliance Getting Started Guides
· VxRail G560 and G560F Getting Started Guide · VxRail E Series Appliance Getting Started With Your Appliance · VxRail P Series, S Series, and V Series Appliances Getting
Started With Your Appliance

These documents describe considerations for unpacking and preparing to install VxRail appliances.

Table 6. VxRail security guides Document VxRail Security Configuration Guide
VxRail Appliance STIG Compliance Guide
Table 7. VxRail planning guides and technical notes Document VxRail vCenter Server Planning Guide
VxRail vSAN Stretched Cluster Planning Guide VxRail 7.0 vSAN Stretched Cluster Planning Guide vSAN 2-Node Cluster on VxRail Planning Guide

Description (Login required) This guide provides an overview of the configuration, deployment, and usage settings needed to ensure secure operation of the VxRail appliance.
(Login required) This document provides guidance on the secure installation and secure use of the VxRail appliance for the DoDIN Approved Products List (APL) Deployment Configuration.
Description This planning guide discusses guidance for the various vCenter Server deployment options supported on VxRail appliances.
These planning guides provide best practices and requirements for using stretched clusters with VxRail appliances.
This guide provides information for the planning of a VMware vSAN 2-Node Cluster infrastructure on a VxRail platform. (Not for VCF on VxRail solution deployments.)

Introduction

Table 7. VxRail planning guides and technical notes (continued)

Document

Description

VxRail Networking Guide with Dell EMC S4148-ON Switches

The deployment guide covers the process of connecting a cluster of VxRail nodes to Dell EMC Networking S4148-ON switches in a high-availability configuration.

VxRail Network Planning Guide

This is a network planning and consideration guide for the VxRail. It provides valuable insight into supported switch requirements and the networking required to support VxRail.

Networking Guides > VxRail Networking Solutions

The networking guides provided on this website assist with the deployment of your infrastructure and the optimal connectivity of your Dell EMC Networking products. Click VxRail Networking Solutions for specific VxRail solutions.

VxRail Fabric Automation SmartFabric Services User Guide

This solution brief provides an overview of how VxRail works with HCI network fabrics using Dell OS10 Enterprise Edition SmartFabric services. (Not for VCF on VxRail solution deployments.)

Installing and Configuring VMware AppDefense on VxRail

This document describes the procedure for installing VMware AppDefense on a VxRail cluster and for protecting the VxRail Manager virtual machine.

VxRail Cluster Migration Package

(Download package) The VxRail Cluster Migration Package provides the VxRail Cluster Migration User Guide and the cluster migration PowerShell script that enables users to migrate a VxRail cluster from the source VC to the target VC without affecting running VMs.

Introduction

2
Installation
Topics:
· Installing VxRail Management Pack for vRealize Operations
Installing VxRail Management Pack for vRealize Operations
The VxRail Management Pack for vRealize Operations consists of a PAK file that contains default dashboards for the objects that the solution identifies.
Prerequisites · For vRealize Operations Manager 8.0 and 8.1, ensure that the vCenter Cloud Account is configured for the VxRail cluster and the
vSAN is enabled on vCenter. · For vRealize Operations Manager 7.5, ensure that the vCenter and the vSAN adapter instance are configured for the VxRail cluster.
Steps 1. Download the installation package for the VxRail Management Pack from the VMware Marketplace or https://download.emc.com/
downloads/DL96966, and save the package file to a temporary folder on your local system. The file name will be something like VxRail_Management_Package_for_vROps_v1.0.zip. 2. Open the zip package and extract the files. There are four files in the package: · Installation PAK file · MD5 checksum text file · License file · User Guide PDF file
3. Use a checksum tool to calculate an MD5 for the PAK file, and check whether it is consistent with the MD5 data in checksum.md5 file.
4. Log in to the vRealize Operations Manager user interface with administrator privileges. 5. In the left pane of vRealize Operations Manager, click the Administration icon and click Solutions. 6. On the Solutions tab, click the plus sign. 7. Browse to locate the temporary folder and select the PAK file. 8. Click Upload. The upload might take several minutes. 9. Read and accept the EULA and click Next. Installation details appear in the window during the process. 10. When the installation is completed, click Finish.

Installation

3
Configuring VxRail

Topics:
· Configuring VxRail
Configuring VxRail
After you install the VxRail Management Pack for vRealize Operations, configure an instance for this management pack.

Steps
1. On the menu, click Administration and in the left pane click Solutions. 2. Select VxRail Adapter and click the Configureicon. 3. Configure the adapter instance.

Option

Description

Name

Enter the name for the adapter instance.

Description

(Optional) Enter the description of the adapter instance.

vCenter Server Enter the FQDN or the IP address of the vCenter Server.

Credential

From the drop-down menu, select the credential you want to use to sign on to the environment. To add new credentials to access the VxRail environment, click the plus sign.
· Credential Name: The name by which you are identifying the configured credentials. · vCenter User Name: The username for the vCenter Server. · vCenter Password: The password for the vCenter Server.

4. Click Test Connection to validate the connection.
5. Click SaveSettings. The adapter instance is added to the list.

Next steps What to do next: Verify that the adapter is configured and collecting data by viewing application-related data.

Configuring VxRail

4
Alerts in VxRail

Topics:
· Alerts in VxRail

Alerts in VxRail

vRealize Operations Manager generates an alert if a problem occurs with the components in the storage area network that the VxRail adapter is monitoring.

Table 8. Alerts in VxRail Name

Description

Symptom

Recommendation

VxRail: Authentication service temporarily unavailable

VxRail: Authentication service temporarily unavailable.

Authentication service temporarily unavailable.

Retry to add device periodically. For more information, see
support.emc.com/kb/522799 .

VxRail: Current version is not same with reference version from manufactory or last upgraded version.

Misconfigured feature: This is for Cluster Level (for example, Mystic Manager, vCenter)
If current version is not same with reference version (the manufactory or last upgraded version). This event should show.

Current version is not same with reference version from manufactory or last upgraded version.

VxRail: Hardware health changed - The remaining rated write endurance of the device is lower than 5%.

Boot device remaining write endurance percentage <5%.

Hardware health changed - The Replace node if confirmed. For remaining rated write endurance more information, see of the device is lower than 5%. support.emc.com/kb/198292

VxRail: Hardware health changed - disk status

Disk failed, with fault LED long amber.

Hardware health changed - disk status.

Replace the disk. For more information, see
support.emc.com/kb/198313

VxRail: Hardware health changed - node status (System Status LED amber solid on)

Critical Alarm: Critical power modules failure, critical fans failure, voltage (power supply), critical temperature and voltage.

Hardware health changed node status (System Status LED amber solid on).

----------- Technical details -------------

Fatal alarm - System has failed or shut down.

BIOS detected:

1. DIMM failure when there is one DIMM present and no good memory is present.

2. Run-time memory uncorrectable error in nonredundant mode.

In this scenario, it is most likely caused by node internal error, expect node (FRU) replacement to solve the issue. Replace the Node which has solid amber System Status.
For more information, see
https://support.emc.com/kb/ 198316

Alerts in VxRail

Table 8. Alerts in VxRail (continued)

Name

Description

Symptom

3. CPU configuration error (for instance, processor stepping mismatch).
Integrated BMC detected:
1. CPU CATERR signal asserted.
2. CPU 1 is missing.
3. CPU THERMTRIP.
4. System cooling fan failure.
5. No power good - Redundant power fault.
- Power Unit Redundancy sensor - Insufficient resources offset (indicates not enough power supplies are present).

VxRail: Boot device remaining write endurance percentage <20%

Boot device remaining write endurance percentage <20%.

VxRail: Hardware health changed - node status (System Status LED amber blinking)

Non-Critical Alarm: Redundant fan failure, redundant power module failure, non-critical temperature and voltage.
----------- Technical details -------------
Non-Critical Alarm - System is likely to fail.
BIOS detected:
1. In non- mirroring mode, if the threshold of ten correctable errors is crossed within the window
2. PCI Express uncorrectable link errors
Integrated BMC detected:
1. Critical threshold crossed Voltage, temperature, power nozzle, power gauge, and PROCHOT (Therm Ctrl) sensors.
2. VRD Hot asserted.
3. One of the redundant power supplies failed.
4. Minimum number of fans to cool the system are not present or have failed.

Hardware health changed node status (System Status LED amber blinking).

VxRail: Boot Device is missing or Boot Device is missing or in

in invalid state

invalid state.

Boot Device is missing or in invalid state.

Recommendation
SSH to host and run smartctl to query avg In this scenario, it could be node internal error or PSU redundancy lost. Replace the Power Supply (CRU) if one of the redundant PSU lost. If problem remains, replace the Node (FRU) which has blinking System Status LED.
Please Check the B support.emc.com/kb/198320

Alerts in VxRail

Table 8. Alerts in VxRail (continued)

Name

Description

VxRail: boot device remaining write endurance percentage <30%

boot device remaining write endurance percentage <30%.

VxRail: Current version is not same with reference version from manufactory or last upgraded version

Misconfigured feature: This is for Node Level(e.g. ESXi, VIB, Dell PTAgent)
If current version is not same with reference version (the manufactory or last upgraded version). This event should show.

Symptom

Recommendation

OSS SSD status on iDRAC. Replace it if is confirmed the BOSS SSD has failed. For more information, see
support.emc.com/kb/524969.

boot device remaining write endurance percentage <30%.

Connect to VxRail remotely, if available, Open vSphere Web Client. Click on the node that generated the dial-home, Click Monitor Tab, Click Hardware Status Tab, Select Sensors from the left pane and expand "Storage", look through the list to find any Storage devices in a warning/error state. For Quanta platform, SATADOM is not a Field or Customer- replaceable unit, the entire node will need to be replaced. For Dell platform, SATADOM / VD on BOSS card is a replaceable component, it could be replaced independently. If the SATADOM / VD on BOSS card
device is in warning/error state, follow Solve procedure to replace node (Quanta platform) or replace the component (Dell platform).If you need any assistance on troubleshooting the issues above, please contact Dell EMC Technical Support or your Authorized Service Representative, and quote this Knowledge base article ID. For more information, see
support.emc.com/kb/198320.

Current version is not same with reference version from manufactory or last upgraded version.

VxRail: Power LED - Blinking Green

Power LED - Blinking Green.

VxRail: Hardware health changed - node status (system status LED amber)

VxRail: Hardware health changed - node status (system status LED amber).

Hardware health changed node status (system status LED amber).

It's just a warning message. Service action is to check whether there is other detail HW error message and take action accordingly.

Alerts in VxRail

Table 8. Alerts in VxRail (continued)

Name

Description

Symptom

Recommendation

VxRail: SRS VE activated but inaccessible

VxRail: Network connection

SRS VE activated but

issue. Port issue (service down). inaccessible.

VM issue.

If you need further assistance troubleshooting the issues above, please contact Dell EMC Technical Support or your Authorized Service Representative. For more information, see
support.emc.com/kb/522803.

VxRail: Authentication service temporarily unavailable

VxRail: Authentication service temporarily unavailable.

Authentication service temporarily unavailable.

Re-try to add device periodically. For more information, see
support.emc.com/kb/522799.

VxRail: Failed to add device to SRS VE

Invalid PowerLink credentials, or invalid PSNT. IT SHOULD BE CHANGE.

Failed to add device to SRS VE.

VxRail: Failed to send configuration to SRS VE

Failed to send configuration to SRS VE

VxRail: Failed to send connect home to SRS VE

VxRail: Failed to send connect home to SRS VE.

Failed to send connect home to SRS VE.

For more information, see
https://support.emc.com/kb/ 522788.

VxRail: Failed to upload attachment to SRS VE

VxRail: Failed to upload attachment to SRS VE.

Failed to upload attachment to SRS VE.

VxRail: Failed to send heartbeat to SRS VE for 100 times.

Failed to send heartbeat to SRS VE for 100 times.

VxRail: Failed to delete device from SRS VE

Failed to delete device from SRS VE.

For more information, see
https://support.emc.com/kb/ 522793.

VxRail: Failed to initial RSC

Something went wrong when trying to do preparation work for enabling RSC function.

Failed to initial RSC.

SSH login to your VxRail Manager and do the following checks. For more information, see
support.emc.com/kb/525054.

Alerts in VxRail

Table 8. Alerts in VxRail (continued)

Name

Description

VxRail: Failed to enable RSC

Something went wrong when trying to do preparation work for enabling RSC function.

Symptom Failed to enable RSC.

VxRail: SRS VE not activated VxRail: SRS VE not activated. SRS VE not activated.

Recommendation
Please check KB525642 to make sure your SRS version is what we support, or it may cause RSC fail to enable.
Please SSH login to your VxRail Manager and do the following checks. Check / home/mystic/ esrs/conf/ rsc.config file, please make sure that all the fields are correct.productserialnumber=(must be correct device PSNT) product-esrsmodel=(must be correct esrs model) deviceKey=(must be correct device key) veip=(must be correct VE ip) veport=9443 passcode-size=8 device-ip=(must be correct Vxrail Manager IP) enableRSC=failed rscInitStatus=success2. If you are sure all the fields are correct, please change the value of enableRSC to "prepare", then the program will automatically try to enable RSC function. For more information, see
support.emc.com/kb/525056.
These events will be shown in Web UI only. Customers need to call EMC for support.

VxRail: Failed to send heartbeat VxRail: Failed to send heartbeat Failed to send heartbeat to SRS

to SRS VE for 10 times

to SRS VE for 10 times.

VE for 10 times.

VxRail: SRS rectification is needed for RSC
VxRail: Failed to upgrade internal SRS

Current SRS may not support RSC function and enable RSC failed.
Failed to upgrade internal SRS.

SRS rectification is needed for RSC.
Failed to upgrade internal SRS.

All SRS versions lower than 3.16 don't support RSC. You will receive this warning event and event VXR034012 which means enable RSC failed. We recommend you to upgrade SRS to latest version if your current version is lower than 3.24.For more information, see
https://support.emc.com/kb/ 525642.

VxRail: ESX Server Inaccessible Network connection issue. DNS ESX Server Inaccessible. issue. Port issue (service down).

Check network connection of Mystic Manager VM. Check network connectivity to host via ping. If DNS problem exists, check DNS configuration (/etc/ resolv.conf) of Mystic Manager, to confirm the first entry is

Alerts in VxRail

Table 8. Alerts in VxRail (continued)

Name

Description

VxRail: Failed to remove node Failed to remove node.

Symptom Failed to remove node.

Recommendation
vCenter. Then SSH login to vCenter to check status of dnsmasq; restart the service to see if issue is fixed. If no DNS problem and resolved IP is not reachable, login to vSphere web client to see ESX host status. Check power status of node to see if it's powered off or put into Standby; power on with help from customer.
Check network connection of Node with help from customer. For more information, see
https://support.emc.com/kb/ 198283.

VxRail: Failed to remove node due to PSNT resetting

Failed to remove node due to PSNT resetting.

VxRail: MYSTIC Manager service down - Cluster Connector

MYSTIC Manager service down, MYSTIC Manager service down

due to a reported Cluster

- Cluster Connector.

Connector error.

Check log file for cause analysis. Manually restart service. Upgrade Mystic Manger to latest for known issues. For more information, see
support.emc.com/kb/198315.

VxRail: MYSTIC Manager service down - SRS Connector

MYSTIC Manager service down - SRS Connector.

VxRail: MYSTIC Manager service down - eService Connector

MYSTIC Manager service down - eService Connector.

Check log file for cause analysis. Manually restart service. Upgrade Mystic Manger to latest for known issues. For more information, see
support.emc.com/kb/198318.

VxRail: Failed to change ESXi hostname

Failed to change ESXi hostname.

For more information, see
https://support.emc.com/kb/ 528114.

VxRail: Failed to change ESXi management IP

Failed to change ESXi management IP.

For more information, see
https://support.emc.com/kb/ 528115.

VxRail: Failed to refresh VxRail IP in iDRAC

OME feature:
when reading VxRail IP from PTAgent or writing VxRail IP to PTAgent failed.

Failed to refresh VxRail IP in iDRAC.

Alerts in VxRail

Table 8. Alerts in VxRail (continued)

Name

Description

VxRail: Initialization failed

First-run initialization failed.

Symptom Initialization failed.

VxRail: EVO-RAIL license expiration alert (<5 days)

When the ESXi Evaluation License expires, all ESXi hosts will disconnect from the cluster vSAN.
The result of this will be Data Unavailable.
EVO:RAIL 60 day evaluation license expiration alert (<5 days).
EVO:RAIL Evaluation 60 day license expired.

EVO-RAIL license expiration alert (<5 days).

VxRail: EVO-RAIL license

EVO-RAIL license expiration

expiration reminder (<20 days) expiration reminder (<20 days). reminder (<20 days).

VxRail: Failed to query cluster info

VxRail: Failed to query cluster info.

Failed to query cluster info.

VxRail: PSC management account password is invalid in VxRail Manager.

PSC management account password is invalid in VxRail Manager.

Recommendation
Check the format of the input of the vCenter IP address.
Double check the username and password for the. Double check the username and password for the ESXi host. Run the initialization setup process of the VxRail Manager for another trial. For more information, see
support.emc.com/kb/462919.
If you need any assistance on troubleshooting the issues above, please contact Dell EMC Technical Support or your Authorized Service Representative, and quote this Knowledge base article ID. For more information, see
support.emc.com/kb/198289.
If you need any assistance on troubleshooting the issues above, please contact Dell EMC Technical Support or your Authorized Service Representative, and quote this Knowledge base article ID. Formore information, see
https://support.emc.com/kb/ 198322.
Check log file of cluster connector for details. Try to fix issues according to root causes. For more information, see
support.emc.com/kb/198307.
If the PSC management password is known, please refer to step 8 to update the new host password to VxRail Manager, otherwise, please reset the host management password from the disconnected host by step 2~7. Access PSC as https://psc-ipor-fqdn/psc/Login with the administrator username and password. Click on "User and Groups" on the left panel and select "User" tab on the right panel, change domain according to your setting, and locate the management account. If the

Alerts in VxRail

Table 8. Alerts in VxRail (continued)

Name

Description

Symptom

Recommendation

management account is in "localos" domain, login to PSC using appliance shell following VMware document, and reset the account's password using "passwd" command. If the management account is in some other domain, modify it directly. Double check that the new password is working by accessing PSC. Update the new PSC management password with VxRail Manager via RESTful api. For more information, see
support.emc.com/kb/529667.

VxRail: Node management account password is invalid in VxRail Manager

VxRail: Node management account password is invalid in VxRail Manager.

Node management account password is invalid in VxRail Manager.

For more information, see
https://support.emc.com/kb/ 529668.

VxRail: Connection to eService Error: Connection to eService

server

server.

Connection to eService server.

Check server side status of colu.emc.com. Check client side network / firewall status. Fix network / firewall issue with customer's help For more information, see
support.emc.com/kb/198310.

VxRail: Failed to get Advisories catalog

Connection to colu.emc.com, failed to get Advisories catalog.

Failed to get Advisories catalog.

Check server side status of colu.emc.com. Check client side network / firewall status3. Fix network / firewall issue with customer's help. Check server side status of Advisory catalog. For more information, see
https://support.emc.com/kb/ 198317.

VxRail: Failed to get Download catalog

COLU was unable to download catalog information.

Failed to get Download catalog.

Check server side status of colu.emc.com. Check client side network / firewall status3. Fix network / firewall issue with customer's help4. Check server side status of Download catalog. For more information, see
support.emc.com/kb/198321.

VxRail: Failed to download file from catalog

Failed to download file from

catalog at download.emc.com. catalog.

Check server side status of download.emc.com. Check validity of download links from server side3. Check client side network / firewall status4. Fix network / firewall issue with customer's help. For more information, see
support.emc.com/kb/198323.

Alerts in VxRail

Table 8. Alerts in VxRail (continued)

Name

Description

VxRail: Proactive health Check VxRail: Proactive health Check

Failed - report ID: critical

Failed - report ID: critical.

Symptom
Proactive health Check Failed report ID: critical.

Recommendation
Login to VxRail Manager using mystic user cd /mystic/ proactive

VxRail: Node upgrade operation VxRail: Node upgrade operation Node upgrade operation failed.

failed

failed.

This message could surface during VME upgrade by professional service. Service action is to follow upgrading procedure document. For more information, see
support.emc.com/kb/524430.

VxRail: Proactive health Check VxRail: Proactive health Check Proactive health Check got

got errors - report ID : error

got errors - report ID: error.

errors - report ID: error.

VxRail: The version is not supported. See KB500665
VxRail: Version compatibility issue. See KB500666

Misconfigured feature: This is for Cluster Level(e.g. Mystic Manager, vCenter).

Not supported version" resourceKind="ClusterComp uteResource.

If current version is not supported, all supported versions are listed in KB500665. This event should show.

Misconfigured feature: This is for Cluster Level(e.g. Mystic Manager, vCenter).

Not compatible version" resourceKind="ClusterComp uteResource.

If current version is incompatible with other component, the compatible versions of the current component depends on are listed in KB500666. This event should show.

If you need further assistance troubleshooting the issues above, please contact Dell EMC Technical Support or your Authorized Service Representative For more information, see
support.emc.com/kb/500665.
If you need further assistance troubleshooting the issues above, please contact Dell EMC Technical Support or your Authorized Service Representative. For more information, see
support.emc.com/kb/500666.

VxRail: Virtual Appliance process queryCluster scheduled every 3

failed

mins:

Create/ Update Virtual Appliance(VXRAIL/ Mystic Manager/VC/ESXi/VIB/ PTAgent) failed.

Virtual Appliance process failed." resourceKind="VirtualMachin e.

VxRail: The version is not supported. See KB500665
VxRail: Version compatibility issue. See KB500666

Misconfigured feature: This is for Node Level (e.g. ESXi, VIB, Dell PTAgent)
If current version is not supported, all supported versions are listed in KB500665. This event should show.

The version is not supported. See KB500665"
resourceKind="All.

Misconfigured feature: This is for Node Level(e.g. ESXi, VIB, Dell PTAgent)
If current version is incompatible with other component, the compatible versions of the

Version compatibility issue. See KB500666"
resourceKind="All.

If you need further assistance troubleshooting the issues above, please contact Dell EMC Technical Support or your Authorized Service Representative. For more information, see

Alerts in VxRail

Table 8. Alerts in VxRail (continued)

Name

Description

Symptom

current component depends on are listed in KB500666.
This event should show.

Recommendation support.emc.com/kb/500666.

VxRail: The remaining rated write endurance of disk on the node is at warning level

wearing level = 5%.

The remaining rated write endurance of disk on the node is at warning level" resourceKind="HostSystem.

Proactive SSD Replacement.

VxRail: vCenter Inaccessible
VxRail: MYSTIC Manager service down - Web UI
VxRail: VxRail Manager Extension upgrade failed
VxRail: VxRail Manager Inaccessible

Network connection issue. Port vCenter Inaccessible"

issue (service down).

resourceKind="HostSystem.

Check network connection of Mystic Manager VM. Check network connectivity to vCenter VM via ping. SSH login to vCenter to check status of vCenter services. Restart services which are down or not operational. Reboot vCenter VM to see if issue fixed. For more information, see
support.emc.com/kb/198285.

Service issue: connectors or web UI.

MYSTIC Manager service down - Web UI" resourceKind="VirtualMachin e.

Check log file for cause analysis. Manually restart Tomcat service. Upgrade Mystic Manger to latest for known issues. For more information, see
support.emc.com/kb/198311.

VxRail Manager Extension upgrade failed.

VxRail Manager Extension upgrade failed" resourceKind="VirtualMachin e.

This message could surface during VME upgrade by professional service. Service action is to follow upgrading procedure document. For more information, see
support.emc.com/kb/522742.

VxRail Manager Inaccessible.

VxRail Manager Inaccessible" resourceKind="VirtualMachin e.

VxRail: The proxy server is out VxRail: The proxy server is out

of connection

of connection.

VxRail: Set node blue LED failed for diagnosis or replacement.

VxRail: Set node blue LED blink Turn on node blue LED failed. failed

The proxy server is out of connection." resourceKind="VirtualMachin e

For more information, see
https://support.emc.com/kb/ 198309.

Set node blue LED failed" resourceKind="VirtualMachin e.

Set node blue LED blink failed" resourceKind="VirtualMachin e.

If you need further assistance troubleshooting the issues above, please contact Dell EMC Technical Support or your Authorized Service

Alerts in VxRail

Table 8. Alerts in VxRail (continued)

Name

Description

VxRail: Set node blue LED off failed

Turn off node blue LED failed.

VxRail: Set disk green LED failed Operation on disk green LED failed.

VxRail: Set disk green LED blink Turn on disk green LED failed. failed

VxRail: Set disk green LED off failed

Turn off disk green LED failed.

VxRail: Upgrade failed VxRail: Upload failed

An attempt to upgrade SRS virtual appliance has failed.
Dial-home event code: MYSTIC1F4114-Upload failed.

Symptom

Recommendation

Representative. For more information, see
support.emc.com/kb/522768.

Set node blue LED off failed" resourceKind="VirtualMachin e.

If you need further assistance troubleshooting the issues above, please contact Dell EMC Technical Support or your Authorized Service.
Representative. For more information, see
support.emc.com/kb/522766.

Set disk green LED failed" resourceKind="VirtualMachin e.

Set disk green LED blink failed" resourceKind="VirtualMachin e.

Set disk green LED off failed" resourceKind="VirtualMachin e.

Upgrade failed" resourceKind="VirtualMachin e.

Establish remote access for cause analysis. For more information, see
support.emc.com/kb/198263.

Upload failed" resourceKind="ClusterComp uteResource.

Alerts in VxRail

5
Dashboards in the VxRail Management Pack for vRealize Operations
You can use the dashboards in the VxRail Management Pack for vRealize Operations to see the operations overview, the capacity overview, or troubleshoot the clusters in this management pack.
Topics:
· Access the Dashboards · The Troubleshoot VxRail Dashboard · VxRail Operations Overview Dashboard · VxRail Capacity Overview Dashboard
Access the Dashboards

Steps
1. To access the dashboards, from the main menu of VMware vRealize Operations Manager, click Dashboards. 2. From the dashboard list, select the required VxRail dashboard.

The Troubleshoot VxRail Dashboard

The Troubleshoot VxRail dashboard helps you view the properties of your VxRail cluster and the active alerts on the cluster components. The cluster components include hosts, VMs, or disk groups.
You can select a cluster from the dashboard and then list all the known problems with the objects associated with the cluster. The objects include clusters, datastores, disk groups, physical disks, and VMs served by the selected VxRail cluster.
You can view the key use and performance metrics from the dashboard. You can also view the use and performance trend of the cluster for the last 24 hours. You can also view historical issues and analyze the host, disk group, or physical disk.

Table 9. Widgets in the Troubleshoot VxRail Dashboard

Widget

Description

Search for a VxRail cluster (use filter)

Use this widget to search VxRail clusters. You can view the details of each VxRail cluster including the number of hosts, VMs, cache disks, capacity disks, and cluster type. You can also view if the VxRail cluster is dedupe and compression enabled and stretched.

Any alerts on the cluster, hosts, VMs or disks?

Use this widget to view alerts on the cluster, VMs, or disks in your environment.

Are the relatives healthy?

Use this widget to view the health, risk, and efficiency of the relatives. This widget also allows you to view the health of the datastore in a host and disks in each disk group.

Cluster I/O Read Latency

Use this widget to view the read latency of VMs.

Cluster I/O Write Latency

Use this widget to view the Write latency of VMs.

Max CPU Demand among ESXi Hosts Max Memory Demand among ESXi Hosts

Use this widget to view the hourly trends of the CPU used by the ESXi hosts in the selected cluster.
Use this widget to view the hourly trends of the RAM used by the ESXi hosts in the selected cluster.

Dashboards in the VxRail Management Pack for vRealize Operations

Table 9. Widgets in the Troubleshoot VxRail Dashboard (continued)

Widget

Description

Disk Space Used on the Cluster

Use this widget to view the hourly trends of the disk space used by the selected cluster.

Cluster Network Utilization (MBps)

Use this widget to view the hourly network speed trends of the selected cluster. The network utilization speed is shown in Megabytes per second.

Cluster Disk Throughout (MBps)

Use this widget to view the hourly disk access speed trends of the selected cluster. The disk throughput speed is shown in Megabytes per second.

Cluster IOPS

Use this widget to view the hourly trends of the selected cluster's input/output speed.

Are the hosts consistently configured?

Use this widget to check host configuration on the selected cluster.

Is vSAN cache latency high?

Use this widget to check the vSAN cache latency on selected cluster.

Are we reading from Cache? (n/a for all-flash)

Use this widget to check the percentage of read operations from vSAN Cache.

Is Write Buffer low?

Use this widget to check the percentage of write buffer on the vSAN Cache.

Are outstanding I/Os high?

Use this widget to view the I/Os for the selected vSAN cluster.

Is IOPS Congestion high?

Use this widget to check IOPS congestion of the selected vSAN cluster.

How often does congestion happen?

Use this widget to view timeline of congestion on selected vSAN cluster.

Is Capacity Disk latency high?

Use this widget to check capacity disk latency on selected vSAN cluster.

Is Disk Group running low on capacity?

Use this widget to view the disk group capacity free in percentage on selected vSAN cluster.

Is the disk groups usage balance?

Use this widget to view the heat map of disk group usage on selected vSAN cluster.

Any errors on the Disk Group?

Use this widget find any disk group errors on selected vSAN cluster.

Any dropped packets on the vSAN Network?

Use this widget to check any dropped packets on the vSAN network.

Cache Disks: Any hardware issues? Use heatmap configurations to User this widget to view the heat map of cache disks bus reset

check.

count.

Capacity Disks: Any hardware issues? Use heatmap configurations User this widget to view the heat map of cache disks bus reset

to check.

count.

VxRail Operations Overview Dashboard
The VxRail Operations Overview dashboard provides an aggregated view of the health and performance of your VxRail clusters.
Use this dashboard to get a complete view of your VxRail environment and what components make up the environment.
The widgets in the dashboard help you to understand the utilization and performance patterns for the selected VxRail cluster. The widgets also show the details of cluster storage, cluster compute, cluster wide IOPs, the average cluster wide disk latency, alert volume, cluster throughput, and the maximum latency among the capacity disks.

Dashboards in the VxRail Management Pack for vRealize Operations

VxRail Capacity Overview Dashboard
The VxRail Capacity Overview dashboard provides an overview of VxRail storage capacity and savings achieved by enabling deduplication and compression across all VxRail clusters.
The widgets in this dashboard show the current and historical use trends, future procurement requirements, the details such as capacity remaining, time remaining, and storage reclamation opportunities to make effective capacity management decisions.
These widgets also show the distribution of use among VxRail disks. You can view these details either as an aggregate or at an individual cluster level.

Dashboards in the VxRail Management Pack for vRealize Operations

Antenna House PDF Output Library 6.5.1167 (Windows (x64))