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Event and Error Message Reference Guide for Dell EMC PowerEdge Servers

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Event and Error Message Reference Guide for Dell EMC ...

• Reference materials, including the Owner’s Manual, LCD diagnostics, and mechanical overview • A direct link to Dell to contact technical assistance and sales teams 1.

Reference materials, including the Owner's Manual, LCD diagnostics, and mechanical overview. • A direct link to Dell to contact technical assistance and sales ...

This Error and Event Message reference guide lists the messages that are displayed on graphical user interface (GUI), command line.

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Event and Error Message Reference Guide for Dell EMC PowerEdge Servers

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
� 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2019 - 12 Rev. A00

Contents
1 Introduction................................................................................................................................. 4 Alert category definition....................................................................................................................................................... 6 Intended audience................................................................................................................................................................. 6
2 Getting help.................................................................................................................................7 Recycling or End-of-Life service information.....................................................................................................................7 Contacting Dell.......................................................................................................................................................................7 Accessing system information by using QRL..................................................................................................................... 7 Receiving automated support with SupportAssist ...........................................................................................................8

Contents

1
Introduction

This Error and Event Message reference guide lists the messages that are displayed on graphical user interface (GUI), command line interface (CLI), and stored in the log files. Messages are displayed or stored as a result of user action, automatic event occurrence, or for data logging purposes.
For information about the event and error messages generated by the system firmware and agents that monitor system components, go to qrl.dell.com > Look Up > Error Code, type the error code, and then click Look it up.
� Messages are divided into three elements:
� Message: Indicates the actual message, and probable cause, wherever applicable. � Recommended Response Action: Indicates the remedial tasks to be performed by the user to resolve an issue. Comprehensive
information is given about the GUI navigation path (or RACADM and WS-Man commands) that helps is effective and fast resolution. � Detailed Description: Provides more info about the error or event, where appropriate.
� Messages are classified according to hardware- and software categories in the server and its management applications (such as iDRAC, OMSA, CMC, and Lifecycle Controller). The category and severity of each message is also specified.
� Use the EEMI reference guide to understand more about the events and resolve issues associated with your Dell Enterprise systems. � Messages are prefixed with event type to help easy identification. For example PSU, STOR, and VLT representing power supply unit,
storage and voltage respectively. Expansion of acronyms used for classifying error messages is listed in the table here:

Acronym AMP ASR BAR BAT BIOS BOOT CBL CMC CPU CPUA CTL DH DIAG DIS DKM ENC EPP FAN FC FCD FLDC FSD

Category Amperage Auto Sys Reset Backup & Restore Battery Event BIOS management Boot control Cable Chassis Management Control Processor Proc Absent Storage Controller Certificate Management Diagnostic Auto-discovery Dell Key Manager Storage enclosure Extended power performance Fan event Fibre channel Feature card Unknown Debug

Introduction

HWC IOID IOV IPA ISM JCP LC LIC LNK LOG MEM NIC OSD OSE PCI PDR PFM POW PR PST PSU PSUA PWR RAC RDU RED RFL RFLA RFM RRDU RSI SEC SEL SSD STOR SUP SWC SWU SYS TMP TMPS

Hardware configuration I/O Identify optimization I/o virtualization DRAC IP address iDRAC Service Module Job control Lifecycle Controller Licensing Link status Log event Memory NIC configuration OS deployment OS event PCI device Physical disk drive System performance event Power usage Part exchange BIOS POST Power supply unit PSU absent Power usage RAC event Redundancy FW download IDSDM media IDSDM absent Flex address SD IDSDM redundancy Remote service Security event System event log PCIe SSD Storage Firmware update job Software configuration Software change System info Temperature Temperature statistics

Introduction

TST UEFI USR VDR VF VFL VFLA VLT VME VRM
Topics:
� Alert category definition � Intended audience

Test alert UEFI event User tracking Virtual drive vFLash media vFlash event vFlash absent Voltage Virtual media Virtual console

Alert category definition

� System Health: Represents all the alerts that are related to hardware within the system chassis. For example, temperature errors, voltage errors, and device errors.
� Storage Health: Represents alerts that are related to the storage subsystem. For example, controller errors, physical disk drive errors, and virtual drive errors.
� Configuration: Represents alerts that are related to hardware, firmware, and software configuration changes. For example, PCI-e card added or removed, RAID configuration changed, and iDRAC license changed.
� Audit: Category represents the audit log. Examples include, user login/logout information, Password authentication failures, session info, power states.
� Update: Represents alerts that are generated because of firmware or driver upgrades and downgrades. This does not represent firmware inventory.

Intended audience

This Error and Event Message reference guide is intended for system administrators and other users involved in managing and troubleshooting Dell EMC Enterprise systems. For quick and easy reference, this guide is available on mobile devices also.

Introduction

2
Getting help
Topics:
� Recycling or End-of-Life service information � Contacting Dell � Accessing system information by using QRL � Receiving automated support with SupportAssist
Recycling or End-of-Life service information
Take back and recycling services are offered for this product in certain countries. If you want to dispose of system components, visit www.dell.com/recyclingworldwide and select the relevant country.
Contacting Dell
Dell provides online and telephone based support and service options. If you do not have an active internet connection, you can find Dell contact information on your purchase invoice, packing slip, bill or Dell product catalog. The availability of services varies depending on the country and product, and some services may not be available in your area. To contact Dell for sales, technical assistance, or customer service issues:
1. Go to www.dell.com/support/home 2. Select your country from the drop-down menu on the lower right corner of the page. 3. For customized support:
a) Enter the system Service Tag in the Enter a Service Tag, Serial Number, Service Request, Model, or Keyword field. b) Click Submit.
The support page that lists the various support categories is displayed. 4. For general support:
a) Select your product category. b) Select your product segment. c) Select your product.
The support page that lists the various support categories is displayed. 5. For contact details of Dell Global Technical Support:
a) Click Global Technical Support b) The Contact Technical Support page is displayed with details to call, chat, or e-mail the Dell Global Technical Support team.
Accessing system information by using QRL
You can use the Quick Resource Locator (QRL) to get immediate access to the information about your system. If you want to access information specific to the system Service Tag, such as configuration and warranty, you can access QR code located on the system Information tag.
Ensure that your smart phone or tablet has the QR code scanner installed.
The QRL includes the following information about your system:
� How-to videos � Reference materials, including the Owner's Manual, LCD diagnostics, and mechanical overview � A direct link to Dell to contact technical assistance and sales teams
1. Go to www.dell.com/qrl and navigate to your specific product or 2. Use your smart phone or tablet to scan the model-specific Quick Resource (QR) code on your PowerEdge system or in the Quick
Resource Locator section.

Getting help

Receiving automated support with SupportAssist
Dell EMC SupportAssist is an optional Dell EMC Services offering that automates technical support for your Dell EMC server, storage, and networking devices. By installing and setting up a SupportAssist application in your IT environment, you can receive the following benefits:
� Automated issue detection -- SupportAssist monitors your Dell EMC devices and automatically detects hardware issues, both proactively and predictively.
� Automated case creation -- When an issue is detected, SupportAssist automatically opens a support case with Dell EMC Technical Support.
� Automated diagnostic collection -- SupportAssist automatically collects system state information from your devices and uploads it securely to Dell EMC. This information is used by Dell EMC Technical Support to troubleshoot the issue.
� Proactive contact -- A Dell EMC Technical Support agent contacts you about the support case and helps you resolve the issue.
The available benefits vary depending on the Dell EMC Service entitlement purchased for your device. For more information about SupportAssist, go to www.dell.com/supportassist.

Getting help