Home › Dell Docking Station WD19 Thunderbolt User Guide

Dell Docking Station WD19 Thunderbolt User Guide

File info: application/pdf · 40 pages · 6.70MB

Owner's Manual

manual, guide, documentation

Dell Docking Station WD19 Thunderbolt User Guide - CNET

The Dell Thunderbolt Docking Station WD19TB is a device that link

Full PDF Document

If the inline viewer fails, it will open the original document in compatibility mode automatically. You can also open the file directly.

Extracted Text

Dell Docking Station WD19 Thunderbolt
User Guide
Regulatory Model: K20A Regulatory Type: K20A001

Notes, cautions, and warnings
NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death.
� 2019 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries. Other trademarks may be trademarks of their respective owners. 2019 - 04 Rev. A00

Contents
1 Introduction....................................................................................................................................................4
2 Package contents ......................................................................................................................................... 5
3 Hardware requirements.................................................................................................................................. 7
4 Identifying Parts and Features ...................................................................................................................... 8
5 Important Information.................................................................................................................................. 12
6 Quick Setup of Hardware ............................................................................................................................ 13
7 Thunderbolt Settings and Security Options..................................................................................................16 Thunderbolt Driver Setting..............................................................................................................................................16 Thunderbolt Configuration.............................................................................................................................................. 19 Thunderbolt Security........................................................................................................................................................19
8 Setup of External Monitors...........................................................................................................................21 Updating the graphics drivers for your computer........................................................................................................ 21 Configuring your Monitors...............................................................................................................................................21 Display bandwidth............................................................................................................................................................ 22 Display Resolution Table.................................................................................................................................................. 22
9 Removing the USB Type-C cable module ....................................................................................................25
10 Technical specifications..............................................................................................................................29 LED Status Indicators......................................................................................................................................................29 Power Adapter LED................................................................................................................................................... 29 Docking Status Indicator...........................................................................................................................................29 Docking specifications.....................................................................................................................................................30 Input/Output (I/O) Connectors......................................................................................................................................31 Dell ExpressCharge and ExpressCharge boost overview............................................................................................ 31
11 Dell docking station driver and firmware update ......................................................................................... 33 Standalone Dock Firmware Update utility.....................................................................................................................33
12 Frequently asked questions........................................................................................................................ 34
13 Troubleshooting the Dell Thunderbolt Docking Station WD19TB ................................................................36 Symptoms and solutions................................................................................................................................................. 36
14 Getting help............................................................................................................................................... 40 Contacting Dell.................................................................................................................................................................40

Contents

1
Introduction
The Dell Thunderbolt Docking Station WD19TB is a device that links all your electronic devices to your computer using a Thunderbolt 3 (Type-C) cable interface. Connecting the computer to the docking station allows you to access all peripherals (mouse, keyboard, stereo speakers, external hard drive, and large-screen displays) without having to plug each one into the computer.
CAUTION: Update your computer's BIOS, computer graphic drivers, Thunderbolt driver, Thunderbolt firmware and the Dell Thunderbolt Docking Station WD19TB drivers/firmware to the latest versions available at www.dell.com/support BEFORE using the docking station. Older BIOS versions and drivers could result your computer not recognizing the docking station or not functioning optimally. Please see the important information chapter for detailed instructions on how to update your BIOS and graphics card drivers before using the Dell Thunderbolt Docking Station WD19TB .
4 Introduction

Package contents

Your docking station ships with the components shown below. Ensure that you have received all the components and contact Dell (see your invoice for contact information) if something is missing.

Table 1. Package contents Contents

Specifications

1 Docking station with USB Type-C cable
2 Power adapter 3 Power cord

Quick Setup Guide (QSG)

Package contents

Contents

Specifications Safety, Environmental, and Regulatory Information

6 Package contents

Hardware requirements

Before using the docking station, ensure that your laptop or PC has a DisplayPort (Supported) or Thunderbolt port (Recommended) over USB Type-C designed to support the docking station.

Table 2. Dell supported systems and recommended docking stations

Product

Model number

WD19TB - 180 W with 130 W Power Delivery

Latitude

3390 2-in-1, 3400, 3490, 3500 and 3590

Supported

Latitude

5280, 5285 2-in-1, 5289, 5290, 5290 Recommended 2-in-1, 5300 2-in-1, 5300, 5400, 5480, 5490, 5500, 5580 and 5590

Latitude

5491 and 5591

Recommended

Latitude Precision

7200 2-in-1, 7280, 7285, 7290, 7300, 7380, 7389, 7390, 7390 2-in-1, 7400, 7400 2-in-1, 7480 and 7490
3520, 3530 and 3540

Recommended Recommended

Precision

5520, 5530 and 5530 2-in-1

Recommended

Precision

7520 and 7720

Recommended

Precision

7530 and 7730

Supported

Rugged

5420, 5424 and 7420

Supported

XPS

9360, 9365, 9370 and 9380

Recommended

XPS

9560, 9570 and 9575

Recommended

NOTE: Following are the platforms supported with Ubuntu 18.04:
� Latitude - 5300, 5400, 5500, 7300 and 7400 � Precision - 3530 and 3540 � XPS - 9380

Hardware requirements

4
Identifying Parts and Features

Figure 1. Top view

Sleep/Wake up/Power button

NOTE: The dock button is designed to replicate your system's power button. If you connect the Dell Thunderbolt Docking Station WD19TB to supported Dell computers, the dock button works like your computer's power button and you can use it to power on/sleep/force shutdown the computer.
NOTE: The dock button is not functional when connected to unsupported Dell computers or non-Dell computers.

8 Identifying Parts and Features

Figure 2. Front view

USB 3.1 Gen1/Gen2 Type-C port

USB 3.1 Gen1 port with PowerShare

Audio headset port

Figure 3. Left view

Wedge-shaped lock slot

Identifying Parts and Features

Kensington lock slot

Figure 4. Back view

Line-out port

DisplayPort 1.4 (2)

HDMI2.0 port

USB 3.1 Gen1/Gen2 Type-C port with DisplayPort 1.4

USB 3.1 Gen1 port (2)

Network connector (RJ-45)

Power connector

10 Identifying Parts and Features

Type-C with Thunderbolt 3 port (connected to a Thunderbolt 3 host)/ Type-C USB2.0 port (connected to a non-

Thunderbolt host).

Figure 5. Bottom view 1 Service tag label

Identifying Parts and Features

5
Important Information
You must update your computer's BIOS and the Dell Thunderbolt Docking Station drivers to the latest versions available at www.dell.com/ support before using the docking station. Older BIOS versions and drivers could result in the docking station not being recognized by your computer or not functioning optimally. Dell highly recommends the following applications to automate the installation of BIOS, firmware, driver, and critical updates specific to your system and docking station: � Dell | Update - for Dell XPS, Inspiron or Vostro systems only. � Dell Command | Update - for Dell Latitude, Dell Precision, or XPS systems. These applications are available for download on the Drivers & Downloads page for your product at www.dell.com/support Pick your system type from the list or enter the service tag of your system to get the right version for your computer.
NOTE: Dell WD19TB dock connection to your computer is required in order for Dell Update to start software updates on the host system. Dell Command I Update application is supported on Dell Precision, XPS, and Latitude notebooks. Alternatively, Dell recommends installing the following BIOS, firmware, and drivers step-by-step in the prescribed order to ensure optimal performance: Search for your system model name under Select a Product selection, or enter the service tag of your system to locate the Drivers & Downloads page on the Dell support website (www.dell.com/support). Change the Operating System to view all available updates for your system. � Flash the latest Basic Input/Output System (BIOS) for the system. This is available in the "BIOS" section. � Install the latest Intel Thunderbolt Controller Driver for the system. This is available in the "Chipset" section. � Install the latest Intel Thunderbolt 3 Firmware Update for the system. This is available in the "Chipset" section. � Install the latest Intel HD/nVIDIA/AMD Graphics Driver for the system. This is available in the "Video" section. � Install the latest Realtek USB GBE Ethernet Controller Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section. � Install the latest Realtek USB Audio Driver for Dell Thunderbolt Dock. This is available in the "Docks & Stands" section. � Restart the system. � After the software update process completes, connect the AC adapter to the Dell WD19TB dock first and then attach the Thunderbolt 3 (Type-C) cable to the computer before using the docking station.
12 Important Information

6
Quick Setup of Hardware
1 Update your system's BIOS, graphics and drivers from www.dell.com/support/drivers.

Quick Setup of Hardware

2 Connect the AC adapter to a power outlet. Then, connect the AC adapter to the 7.4 mm DC-in power input on the Dell Thunderbolt Docking Station WD19TB .
Figure 6. Connecting the AC Adapter 3 Connect the USB Type-C connector to the computer.
Update the Dell Thunderbolt Docking Station WD19TB firmware from www.dell.com/support/drivers. 14 Quick Setup of Hardware

Figure 7. Connecting the USB Type-C connector 4 Connect multiple displays to the docking station, as needed.

Figure 8. Connecting the multiple displays

Quick Setup of Hardware

7
Thunderbolt Settings and Security Options
Thunderbolt Driver Setting
1 Connect the Thunderbolt Device to the system. The Thunderbolt icon appears in the system tray.
2 An Authentication window pops up for the user to select the connection setting.
3 Right click on the Thunderbolt icon to View Attached Thunderbolt Devices.
16 Thunderbolt Settings and Security Options

4 Right click on the Thunderbolt Icon to view Thunderbolt Settings.

Thunderbolt Settings and Security Options

5 Click Details to view (Thunderbolt driver/firmware) version details. 18 Thunderbolt Settings and Security Options

Thunderbolt Configuration
If Dell BIOS is used in your system, you may find below Control options in Thunderbolt Configuration page in your BIOS Setup:
1 Enable Thunderbolt Technology Support (Enabled by default) � When enabled, the Thunderbolt Technology feature, and associated ports and adapters are enabled. � When disabled, the Thunderbolt Technology feature is disabled, and any connected Thunderbolt adapter devices are not available in pre-boot or within the operating system.
2 Enable Thunderbolt Boot Support (Disabled by default) � When enabled, the following Thunderbolt adapter features are enabled during Pre-boot: Thunderbolt adapter boot support, USB device on Thunderbolt adapter support (including USB boot support). This allows Thunderbolt adapter peripheral devices and USB devices connected to the Thunderbolt adapter to be used during BIOS pre-boot. However, setting this to "Enabled" will override the Security Levels utilized within the operating system. When this setting is enabled, any Thunderbolt adapter peripherals and USB devices connected to the Thunderbolt adapter port prior to booting the system can be used in pre-boot. As long as the device remains connected, it will continue to function within the operating system, regardless of the Security Level set in BIOS.
3 Enable Thunderbolt Adapter Pre-boot Modules (Disabled by default) � When enabled, this setting will allow PCIe devices that are connected through a Thunderbolt adapter (i.e. PCIe devices behind the Thunderbolt adapter) to execute the PCIe device's UEFI Option ROM(s) (if present) during pre-boot. � When disabled, this setting will prevent PCIe device Option ROMs from executing during pre-boot for PCIe devices connected behind the Thunderbolt adapter.
NOTE: Enabling the "Enable Thunderbolt Adapter Boot Support" or "Enable Thunderbolt Adapter Pre-boot Modules" options may allow devices connected to the Thunderbolt adapter during pre-boot to function in the operating system regardless of the Security Level selected in BIOS Setup. The device will continue to operate in the operating system until it is disconnected. When reconnected while within the operating system, the device will connect according to the Security Level and previous OS authorizations.
Thunderbolt Security
The settings below configure the Thunderbolt adapter security settings within the operating system. Security Levels are not applicable or enforced in the Pre-boot environment.
� No Security: Automatically connect to devices plugged into the Thunderbolt port.

Thunderbolt Settings and Security Options

� User Authorization: Approval is required for any new devices connected to the Thunderbolt port. � Secure Connect: The Thunderbolt adapter port will only allow connection to devices that have been configured with a shared key.
NOTE: The first time a Thunderbolt peripheral's Unique ID is granted "always connect" PCIe access, a secure encrypted key is written to the peripheral controller's non-volatile memory and added to the host PC's ACL list. Each time a peripheral's Unique ID is found on the ACL, the PC's controller sends a security challenge and the response from the peripheral is then verified before the PCIe connection is allowed. If the response is not valid, the user receives a connection permission prompt. This capability, when enabled, prevents pre-SL2 capable peripherals from connecting to a PC; thereby preventing a potential HW spoofing of an approved device to generate a DMA exploit (beyond what is prevented with SL1). � DisplayPort Only: Automatically connect to DisplayPort devices only. No Thunderbolt adapter or PCIe devices are allowed to connect.
In the BIOS of a Dell Thunderbolt-enabled PC, you will be able to configure the security settings of the Thunderbolt connection. You can find the configuration options in the BIOS path: System Configuration > USB / Thunderbolt Configuration.

Table 3. Thunderbolt configuration Security setting No security User Authorization
Secure Connect
DisplayPort Only

Description
Allow legacy Thunderbolt devices to auto-connect � the CM auto connects a new device plugged in.
Allow User Notification devices at minimum � the CM requests connection approval from the host SW and auto-approval may be given based on the Unique ID of the connecting device.
Allow one-time saved key devices at minimum � the CM requests connection approval from the host SW and auto-approval is only given if the host challenge to the device is acceptable.
Allow DisplayPort sinks to be connected (re-driver or DP tunnel, no PCIe tunneling).

20 Thunderbolt Settings and Security Options

8
Setup of External Monitors
Updating the graphics drivers for your computer
The Microsoft Windows operating systems include the VGA graphics drivers only. Therefore, for optimum graphics performance, it is recommended that Dell graphics drivers applicable for your computer be installed from dell.com/support under the "Video" section
NOTE: 1 For nVidia Discrete Graphics solutions on the supported Dell systems:
a First, install the Intel Media Adapter Graphics Driver applicable to your computer. b Second, install the nVidia Discrete Graphics Driver applicable to your computer. 2 For AMD Discrete Graphics solutions on the supported Dell systems: a First, install the Intel Media Adapter Graphics driver applicable to your computer. b Second, install the AMD Discrete Graphics driver applicable to your computer.
Configuring your Monitors
If connecting two displays, follow these steps: 1 Click the Start button, and then select Settings. 2 Click System and select Display.

Setup of External Monitors

3 Under the Multiplay displays section, select Extend these displays.

Display bandwidth
External monitors require a certain amount of bandwidth to work properly. Monitors with higher resolution require more bandwidth. � HBR2 is DP 1.2 (5.4 Gbps maximum link rate per lane). With DP overhead, the effective data rate is 4.3 Gbps per lane. � HBR3 is DP 1.4 (8.1 Gbps maximum link rate per lane). With DP overhead, the effective data rate is 6.5 Gbps per lane.

Table 4. Display bandwidth Resolution 1 x FHD (1920 x 1080) display @60 Hz 1 x QHD (2560 x 1440) display @60 Hz 1 x 4K (3840 x 2160) display @30 Hz 1 x 4K (3840 x 2160) display @60 Hz
Display Resolution Table

Minimum bandwidth required 3.2 Gbps 5.6 Gbps 6.2 Gbps 12.5 Gbps

Table 5. WD19TB for Non-Thunderbolt systems

Display Port Available Single Display

Dual Display

Triple Display (maximum

Bandwidth

(maximum resolution) (maximum resolution) resolution)

Quad Display (maximum resolution)

HBR2 (HBR2 x2 lanes - 8.6 Gbps)

DP1.4/HDMI2.0/MFDP Type-C: 4K (3840 x

�

2160) @30 Hz

�

DP1.4 + DP1.4: FHD � (1920 x 1080) @60 Hz

DP1.4 + HDMI2.0:

FHD (1920 x 1080)

@60 Hz

�

DP1.4 + DP1.4 + HDMI2.0: NA � 1 x FHD (1920 x 1080)
@60 Hz � 2 x HD (1280 x 720)
@60 Hz DP1.4 + DP1.4 + MFDP Type-C:

22 Setup of External Monitors

Display Port Available Single Display

Dual Display

Triple Display (maximum

Bandwidth

(maximum resolution) (maximum resolution) resolution)

Quad Display (maximum resolution)

� DP1.4 + MFDP Type-C: FHD (1920 x 1080) @60 Hz

� 1 x FHD (1920 x 1080) @60 Hz
� 2 x HD (1280 x 720) @60 Hz

HBR3 (HBR3 x2 lanes 12.9 Gbps)

DP1.4/HDMI2.0/MFDP Type-C: 4K (3840 x 2160) @60 Hz

�

DP1.4 + DP1.4:

�

QHD (2560 x 1440)

@60 Hz

DP1.4 + HDMI2.0: � QHD (2560 x 1440) @60 Hz

DP1.4 + MFDP Type-C: QHD (2560 x 1440) @60 Hz

DP1.4 + DP1.4 + HDMI2.0: NA FHD (1920 x 1080) @60 Hz DP1.4 + DP1.4 + MFPD Type-C: FHD (1920 x 1080) @60 Hz

Table 6. WD19TB for Thunderbolt systems

Display Port Available Single Display

Dual Display

Triple Display (maximum

Bandwidth

(maximum resolution) (maximum resolution) resolution)

Quad Display (maximum resolution)

HBR2 (HBR2 x8 lanes - 34.5 Gbps)

DP1.4/HDMI2.0/MFDP Type-C/USB Type-C

�

TB: 4K (3840 x 2160)

@60 Hz

�

� �

�

DP1.4 + DP1.4:

�

QHD (2560 x 1440)

@60 Hz

DP1.4 + HDMI2.0: � QHD (2560 x 1440) @60 Hz

DP1.4 + MFDP

�

Type-C: QHD

(2560 x 1440) @60

�

DP1.4 + USB Type-

C TB: 4K (3840 x

2160) @60 Hz

�

HDMI2.0 + USB

Type-C TB: 4K

(3840 x 2160) @60

MFDP Type-C + USB Type-C TB: 4K (3840 x 2160) @60 Hz

DP1.4 + DP1.4 + HDMI2.0: � 3 x FHD (1920 x 1080) @60 Hz DP1.4 + DP1.4 + MFDP � Type-C: 3 x FHD (1920 x 1080) @60 Hz DP1.4 + DP1.4 + USB Type-C TB: 3 x QHD (2560 x 1440) @60 Hz DP1.4 + MFDP Type-C + USB Type-C TB: 3 x QHD (2560 x 1440) @60 Hz DP1.4 + HDMI2.0 + USB Type-C TB: 3 x QHD (2560 x 1440) @60 Hz

DP1.4 + DP1.4 + HDMI2.0 + USB Type-C TB: QHD (2560 x 1440) @60 Hz DP1.4 + DP1.4 + MFDP Type-C + USB Type-C TB: QHD (2560 x 1440) @60 Hz

HBR3 (HBR3 x4 lanes + HBR3 x1 - 32.4 Gbps)

DP1.4/HDMI2.0/MFDP Type-C/USB Type-C

�

TB: 8K (7689x4320)

@30 Hz

�

DP1.4 + DP1.4: 4K (3840 x 2160) @60

�

DP1.4 + HDMI2.0: 4K (3840 x 2160) @60 Hz

DP1.4 + MFDP

�

Type-C: 4K (3840 x

2160) @60 Hz

DP1.4 + USB TypeC TB:

� 1 x 4K (3840 x 2160) @60 Hz �
� 1 x QHD (2560 x 1440) @60 Hz

HDMI2.0 + USB Type-C TB:

DP1.4 + DP1.4 + HDMI2.0: �

� 1 x 4K (3840 x 2160)

@60 Hz

� 2 x QHD (2560 x

�

1440) @60 Hz

DP1.4 + DP1.4 + MFDP Type-C:

� 1 x 4K (3840 x 2160) @60 Hz

� 2 x QHD (2560 x 1440) @60 Hz

DP1.4 + DP1.4 + USB Type-C TB:

� 2 x 4K (3840 x 2160) @60 Hz

DP1.4 + DP1.4 + HDMI2.0 + USB Type-C TB: QHD (2560 x 1440) @60 Hz DP1.4 + DP1.4 + MFDP Type-C + USB Type-C TB: QHD (2560 x 1440) @60 Hz

Setup of External Monitors

Display Port Available Single Display

Dual Display

Triple Display (maximum

Bandwidth

(maximum resolution) (maximum resolution) resolution)

Quad Display (maximum resolution)

� 1 x 4K (3840 x 2160) @60 Hz

� 1 x QHD (2560 x 1440) @60 Hz

� 1 x QHD (2560 � DP1.4 + MFDP Type-C +

x 1440) @60

USB Type-C TB:

� 2 x 4K (3840 x 2160)

� MFDP Type-C +

@60 Hz

USB Type-C TB:

� 1 x QHD (2560 x

� 1 x 4K (3840 x

1440) @60 Hz

2160) @60 Hz � DP1.4 + HDMI2.0 + USB

� 1 x QHD (2560

Type-C TB:

x 1440) @60 Hz

� 2 x 4K (3840 x 2160) @60 Hz

� 1 x QHD (2560 x 1440) @60 Hz

NOTE: HDMI2.0 and MFDP (Multi-Function DisplayPort) Type-C ports on the back of all docks in the WD19 family are toggled. HDMI2.0 and MFDP Type-C cannot support dual monitors simultaneously. Only one of these ports can be used as a display device at a time.
NOTE: If higher resolution monitors are used, the Graphics driver makes a judgement based on monitor specifications and display configurations. Some resolutions may not be supported and so will be removed from the Windows Display Control Panel.
NOTE: Linux operating system is unable to physically turn-off built-in display, the external display numbers will be one less than the display numbers listed in above tables. If the Display Port Data Rate is HBR2 then, the maximum resolution that Linux supports is 8192 x 8192 (counted with built-in display plus external display).
WD19TB for Thunderbolt systems with HBR2:
1 If the built-in display resolution is FHD (1920 x 1080 @60 Hz), two external displays with QHD (2560 x 1440) @60 Hz could be supported.
2 If the built-in display resolution is 4K (3840 x 2160 @60 Hz), only one external displays with QHD (2560 x 1440) @60 Hz could be supported.
NOTE: Resolution support is also dependent on the monitor's Extended Display Identification Data (EDID) resolution.
NOTE: The 5K resolution support is only available in either of these conditions:
1 With discrete graphics mode only, or special graphics mode, or 2 Using the Thunderbolt 3 Type�C to a dual DisplayPort adapter. NOTE: Configuration that is supported with AMD and Nvidia in discrete-only mode or special-graphics mode. These modes are listed in the BIOS for the Dell Precision mobile workstations 7000 series and will require disabling switchable graphics for discrete-only mode or enabling special-graphics mode when Switchable is enabled. If the system does not have these options in the BIOS, then four monitors are NOT supported.

24 Setup of External Monitors

9
Removing the USB Type-C cable module
The Dell Thunderbolt Docking Station WD19TB is shipped with the USB Type-C cable attached. To remove/change the cable module, follow these steps: 1 Turn over the docking station.

Removing the USB Type-C cable module

2 Remove the two M2.5 x 5 screws [1], and turn over the docking station [2]. 26 Removing the USB Type-C cable module

3 Gently pull the cable module away from the docking station.

Removing the USB Type-C cable module

4 Lift and remove the USB Type-C cable module from its connector inside the docking station. 28 Removing the USB Type-C cable module

10
Technical specifications

Topics: � LED Status Indicators � Docking specifications � Input/Output (I/O) Connectors � Dell ExpressCharge and ExpressCharge boost overview
LED Status Indicators
Power Adapter LED
Table 7. Power Adapter LED indicator State Power Adapter is plugged into wall socket
Docking Status Indicator
Table 8. Docking Station LED Indicators State Docking station is receiving power from power adapter
Table 9. Cable LED Indicators State USB Type-C host supports video + data + power USB Type-C host does not support video + data + power
Table 10. RJ-45 LED Indicators Link Speed Indicators 10 Mb = Green 100 Mb = Amber 1 Gb = Green + Orange

LED Behavior Solid White
LED Behavior Solid White
LED Behavior On Off (will not illuminate)
Ethernet Activity Indicator Amber Flashing

Technical specifications

Docking specifications

Table 11. Docking Specifications Features Standard Video Ports
Audio Ports Network Port USB Ports
DC-in Port USB Type-C cable length Power delivery
Button

Specifications Thunderbolt 3 (Type-C)
� USB 3.1 Gen1/Gen2 Type-C with DisplayPort 1.4 or HDMI2.0 x1 � DisplayPort++ 1.4 x2 � Rear Thunderbolt 3 (Type-C), when connected to a Thunderbolt 3 host.
� Front Headset connector x1 � Rear Line out x1
� Gigabit Ethernet (RJ-45) x1
� Front USB 3.1 Gen1 x1 � Front USB 3.1 Gen1/Gen2 Type-C � Rear USB 3.1 Gen1 x2 � Rear USB 3.1 Gen1/Gen2 Type-C with DisplayPort 1.4 x1
� 7.4 mm DC-in port x1 0.8 m
Dell systems � 130 W power capability to Dell systems with 180 W AC-adapter Non Dell systems � Maximum 90 W to Non Dell system with 180 W AC-adapter
� Sleep/Wakeup/Power button

Table 12. Environment specifications Feature Temperature range
Relative humidity

Specifications Operating: 0�C to 35�C
Non-operating: � Storage: -20�C to 60�C (-4�F to 140�F) � Shipping: -20�C to 60�C (-4�F to 140�F)
Operating: 10% to 80% (non-condensing)
Non-operating: � Storage: 5% to 90% (non-condensing) � Shipping: 5% to 90% (non-condensing)

30 Technical specifications

Feature Dimension Weight VESA Mounting options

Specifications 205 mm x 90 mm x 29 mm 450 g (0.99 lb) Yes -- via Dell Docking station mounting kit

Table 13. Dell Thunderbolt 3 Dock - WD19TB Power Adapter Adapter Specifications Input voltage Input current (max) Input frequency Output current Rated output voltage

180 W 100 VAC to 240 VAC 2.34 A 50 Hz to 60 Hz 9.23 A (continuous) 19.5 VDC

Input/Output (I/O) Connectors

The Dell Thunderbolt Docking Station WD19TB has the following I/O connectors:

Table 14. I/O connectors Ports Video Ports
Input/Output Ports

Connectors
� DisplayPort++ 1.4 x2 � USB 3.1 Gen1/Gen2 with DisplayPort 1.4 or HDMI2.0 x1 � Rear Thunderbolt 3 (Type-C), when connected to a Thunderbolt 3 host.
� USB 3.1 Gen1 x 2 � USB 3.1 Gen1 with PowerShare x 1 � USB 3.1 Gen1/Gen2 Type-C � Type-C Thunderbolt 3 port or Type-C USB2.0 port � 7.4 mm DC-in x 1 � Gigabit Ethernet (RJ�45) x 1 � Headset connector x 1 � Line-out connector x 1

Dell ExpressCharge and ExpressCharge boost overview

� Dell ExpressCharge enables an empty battery to charge to 80% in about one hour when the system is turned off and to 100% in approximately two hours.
� Dell ExpressCharge Boost enables an empty battery to charge to 35% in 15 minutes. � Metrics are created for system off given charge time with the system on has varied results. � Customers must enable ExpressCharge mode in the BIOS or through Dell Power Manager to take advantage of these features. � Check your Dell Latitude or Dell Precision system for the battery size using the table to determine compatibility.

Technical specifications

Table 15. Dell ExpressCharge compatibility Power Delivery to System
90 W with 130 W adapter 130 W with 180 W adapter

Max Battery Size for ExpressCharge 92 Whr
100 Whr

Max Battery Size for ExpressCharge Boost 53 Whr
76 Whr

32 Technical specifications

Dell docking station driver and firmware update

Standalone Dock Firmware Update utility
Download the WD19TB update tool from www.dell.com/support. Connect the dock to the system and start the tool in administrative mode.
1 Wait for all the information to be entered in the various Graphical User Interface (GUI) panes. 2 Update and Exit buttons are displayed in the bottom right corner. Click the Update button. 3 Wait for all the component firmware update to complete. A progress bar is displayed in the bottom. 4 The update status is displayed above the payload information.

Table 16. Command-Line Options Command lines /? or /h /s /f /forceit /l=<filename> /verflashexe /componentsvers

Function Usage. Silent. Force update. Skip power check. Log file. Display utility version. Display current version of all dock firmware components.

Dell docking station driver and firmware update

Frequently asked questions

1 The fan is not working after connecting with the system. � The fan is triggered by temperature. The dock fan will not rotate until the dock is hot enough to trigger a thermal threshold. � Vice versa, if your dock is not cool enough, the fan will not stop even when you disconnect the dock from the system.
2 The dock does not work after high-speed fan noise. � When you hear a loud fan noise, it is warning you that the dock is in some kind of a hot condition. For example, the vent in the dock may be blocked or the dock is working in a high working-temperature environment (> 35C), etc,. Please eliminate these abnormal conditions from the dock. If you do not eliminate the abnormal condition, in a worst-case situation, the dock will shut down through the over-temperature protection mechanism. Once this happens, please un-plug the Type-C cable from the system and remove the dock's power. Then wait 15 seconds and plug in the dock power to recover the dock back online.
3 I hear a fan noise when I plug in the dock's AC adapter. � This is a normal condition. First time plugging in of the dock's AC adapter will trigger the fan to rotate, but it will subsequently turn off very soon.
4 I hear a loud fan noise. What's wrong? � The dock fan is designed with five different rotate speeds. Normally, the dock will work on low fan speed. If you put the dock in a heavy loading, or in a high working-temperature environment, the dock fan may have a chance to work at a high speed. But, this is normal and the fan will work at a low/high speed depending on the work loading.

Table 17. Fan states

State

State name

Fan speed (rpm)

Fan off

Off

Fan minimum

1900

Fan low

2200

Fan medium

2900

Fan medium-high

3200

Fan high

3600

5 What is the charging station feature? � The Dell Thunderbolt Docking Station WD19TB can charge your mobile or power bank even without being connected to the system. Just make sure your dock is connected to external power. The dock fan will rotate automatically if the dock gets too warm. This is normal working condition.
6 Why am I asked to approve Thunderbolt Devices after the Windows logon and what should I do? � This is for Thunderbolt security. You are asked to approve a Thunderbolt device because the Thunderbolt Security level on your unit is set to "User Authorization" or "Secure Connect" in the BIOS Setup. You will not see this page if the Thunderbolt Security level on your system is set to "No Security" or "DisplayPort Only". Also, if you checked "Enable Thunderbolt Boot Support" in the BIOS Setup and power-on the system with the WD19TB dock attached, you will not see this page because the Security level is overridden to "No Security" in this case. When you are asked to approve a Thunderbolt device, you may select "Always Connect" if you do not have any security concerns to always allow the Thunderbolt device connection to your system. Or you may select "Connect Only Once" or "Do Not Connect" if you do have concerns.
7 Why does it take a long time for the system to recognize all the peripheral devices which are attached to the docking station? � Security is always Dell's highest priority. We ship our systems with "Security level - User Authorization" setting by default. This allows our customers to review the Thunderbolt security conditions of their systems so they can make selections accordingly. However, this also means the Thunderbolt dock and the devices attached to it will need to pass Thunderbolt driver security permission checking to get it connected and initialized. This normally means some extra time is needed before these devices can be accessed by users.
8 Why does the hardware installation window show up when I plug in a USB device to the docking stations ports? � When a new device is plugged in, the USB hub driver notifies the Plug and Play (PnP) manager that a new device was detected. The PnP manager queries the hub driver for all of the device's hardware IDs and then notifies the Windows OS that a new device needs to be installed. In this scenario, the user will see a hardware installation window.

34 Frequently asked questions

https://msdn.microsoft.com/en-us/windows/hardware/drivers/install/step-1--the-new-device-is-identified
https://msdn.microsoft.com/en-us/windows/hardware/drivers/install/identifiers-for-usb-devices 9 Why do the peripheral devices, which are connected to the dock station, become unresponsive after recovering from a power
loss? � Our Dell Thunderbolt dock is designed to operate on AC power only and it does not support system power source back (powered
by system Type-C port). A power loss event will make all devices on the dock fail to work. Even when you restore the AC power, the dock may still not function properly because the dock still needs to negotiate proper power contract with the system's Type-C port and establish a system EC-to-dock-EC connection.

Frequently asked questions

Troubleshooting the Dell Thunderbolt Docking Station WD19TB
Symptoms and solutions

Table 18. Symptoms and solutions Symptoms 1. No video on the monitors attached to the High Definition Multimedia Interface (HDMI), or DisplayPort (DP) port on the docking station.
2. The video on the attached monitor is distorted or flickering.

Suggested solutions
� Ensure that the latest BIOS and drivers for your computer and the docking station are installed on your computer.
� Make sure your computer is connected to the docking station securely. Try to disconnect and reconnect the docking station to the notebook computer.
� Disconnect both ends of the video cable and check for damaged/bent pins. Securely re-connect the cable to the monitor and docking station.
� Make sure the video cable (HDMI, or DisplayPort) is connected properly to the monitor and the docking station. Ensure to select the correct video source on your monitor (refer to your monitor's documentation for more information about changing the video source).
� Check the resolution settings on your computer. Your monitor may support higher resolutions than what the docking station is able to support. Please see the Display Resolution Table for more information on maximum resolution capacity.
� If your monitor is connected to the docking station, the video output on your computer may be disabled. You can enable the video output using the Windows Control Panel or refer to the User Guide of your computer.
� If only one monitor is shown, while the other is not, go to Windows Display Properties, and under Multiple Displays, select the output for the second monitor.
� Using Intel graphics and using the system LCD, only two additional displays can be supported.
� For nVIDIA or AMD discrete graphics, the dock supports three external displays plus the system LCD.
� Try with a different monitor and cable that is known to be good, if possible.
� Reset the monitor to Factory Defaults. Refer to the User Guide of your monitor for more information on how to reset the monitor to factory defaults.
� Ensure that the video cable (HDMI, or DisplayPort) is connected securely to the monitor and the docking station.
� Disconnect and reconnect the monitor/s from the docking station.
� First power off the docking station by disconnecting the Type-C cable and then removing the power adapter from the dock. Then, power on the docking station by connecting power adapter to the dock before connecting the Type-C cable to your computer.

36 Troubleshooting the Dell Thunderbolt Docking Station WD19TB

Symptoms

Suggested solutions � Undock and reboot the system if, the above steps do not work.

3. The video on the attached monitor is not displaying as an Extended Monitor.

� Ensure that the Intel HD Graphics driver is installed in the Windows Device Manager.
� Ensure that the nVidia or AMD Graphics driver is installed in the Windows Device Manager.
� Open the Windows Display Properties and go to Multiple Displays control to set the display to the extended mode.

4. The audio connector is not functioning or there is a lag in the audio.

� Ensure that the latest BIOS and drivers for your computer and the docking station are installed on your computer.
� If your BIOS Setup has a Audio Enabled/Disabled option, make sure it is set to Enabled.
� Ensure the correct playback device is selected on the notebook computer.
� Try to re-plug the audio cable to the external speaker output on the docking station.
� First power off the docking station by disconnecting the Type-C cable and then removing the power adapter from the dock. Then, power on the docking station by connecting the power adapter to the dock before connecting the Type-C cable to your computer.

5. The USB ports are not functioning on the docking station.

� Ensure that the latest BIOS and drivers for your computer and the docking station are installed on your computer.
� If your BIOS Setup has a USB Enabled/Disabled option, make sure it is set to Enabled.
� Verify if the device is detected in Windows Device Manager and that the correct device drivers are installed.
� Ensure that the docking station is connected securely to the notebook computer. Try to disconnect and reconnect the docking station to the computer.
� Check the USB ports. Try plugging the USB device into another port.
� First power off the docking station by disconnecting the Type-C cable and then removing the power adapter from the dock. Then, power on the docking station by connecting the power adapter to the dock before connecting the Type-C cable to your computer.

6. The High-Bandwidth Digital Content Protection (HDCP) content is not displayed on the attached monitor.

�

Dell Thunderbolt Dock supports HDCP up to HDCP 2.2.

NOTE: User's monitor/display must support HDCP 2.2

7. The LAN port is not functioning.

� Ensure that the latest BIOS and drivers for your computer and the docking station are installed on your computer.
� Ensure that the RealTek Gigabit Ethernet Controller is installed in the Windows Device Manager.
� If your BIOS Setup has a LAN/GBE Enabled/Disabled option, make sure it is set to Enabled
� Ensure that the Ethernet cable is connected securely on the docking station and the hub/router/firewall.
� Check the status LED of the Ethernet cable to confirm connectivity. Re-connect both ends of the Ethernet cable if the LED is not lit.
� First power off the docking station by disconnecting the Type-C cable and then removing the power adapter from the dock. Then, power on the docking station by connecting the power

Troubleshooting the Dell Thunderbolt Docking Station WD19TB

Symptoms