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Owner's Manual for LG models including: WXLC-1116B, Washer and Dryer
OWNER'S MANUAL WASHER & DRYER Before beginning installation, read these instructions carefully. This will simplify installation and ensure that the product is installed correctly and safely. Leave these instructions near the product after installation for future reference. ENGLISH WXLC-1116B MFL71438414 Rev.01 032621 www.lg.com
Children should be supervised to ensure that they do not play with the appliance. • If the power cord is damaged, it must be replaced by the.
15 mar 2021 —
global_main.book.book Page 1 Monday, March 15, 2021 11:56 AM OWNER'S MANUAL WASHER & DRYER ENGLISH Before beginning installation, read these instructions carefully. This will simplify installation and ensure that the product is installed correctly and safely. Leave these instructions near the product after installation for future reference. WXLC-1116B MFL71438414 Rev.01_032621 www.lg.com Copyright © 2021 LG Electronics Inc. All Rights Reserved. global_main.book.book Page 2 Monday, March 15, 2021 11:56 AM TABLE OF CONTENTS This manual may contain images or content that may be different from the model you purchased. This manual is subject to revision by the manufacturer. SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE...........................................................3 WARNING ............................................................................................................3 INSTALLATION Parts and Specifications ....................................................................................9 Installation Place Requirements ....................................................................11 Unpacking the Appliance ................................................................................12 Levelling the Appliance ...................................................................................13 Connecting the Water Supply Hose...............................................................15 Installing the Drain Hose ................................................................................16 OPERATION Operation Overview.........................................................................................17 Control Panel ....................................................................................................18 Preparing the Wash Load ...............................................................................20 Adding Detergents and Softeners .................................................................20 Programme Table ............................................................................................23 Drying Programme ..........................................................................................26 Extra Options and Functions ..........................................................................28 SMART FUNCTIONS LG ThinQ Application .......................................................................................31 Smart Diagnosis ...............................................................................................33 MAINTENANCE Cleaning After Every Wash..............................................................................35 Cleaning the Appliance Periodically & Performing an Emergency Water Evacuation.........................................................................................................36 TROUBLESHOOTING Before Calling for Service................................................................................39 ENGLISH global_main.book.book Page 3 Monday, March 15, 2021 11:56 AM SAFETY INSTRUCTIONS 3 SAFETY INSTRUCTIONS READ ALL INSTRUCTIONS BEFORE USE The following safety guidelines are intended to prevent unforeseen risks or damage from unsafe or incorrect operation of the appliance. The guidelines are separated into `WARNING' and `CAUTION' as described below. Safety Messages This symbol is displayed to indicate matters and operations that can cause risk. Read the part with this symbol carefully and follow the instructions in order to avoid risk. WARNING This indicates that the failure to follow the instructions can cause serious injury or death. CAUTION This indicates that the failure to follow the instructions can cause the minor injury or damage to the product. WARNING WARNING To reduce the risk of explosion, fire, death, electric shock, injury or scalding to persons when using this product, follow basic precautions, including the following: Technical Safety · This appliance is not intended for use by persons (including children) with reduced physical, sensory or mental capabilities, or lack of experience and knowledge, unless they have been given supervision or instruction concerning use of the appliance by a person responsible for their safety. global_main.book.book Page 4 Monday, March 15, 2021 11:56 AM 4 SAFETY INSTRUCTIONS · Children should be supervised to ensure that they do not play with the appliance. · If the power cord is damaged, it must be replaced by the manufacturer, its service agent or similarly qualified persons in order to avoid a hazard. · Use a new hose or hose-set supplied with the appliance. Reusing old hoses can cause a water leak and subsequent property damage. · Ventilation openings must not be obstructed by a carpet. · This appliance is intended to be used in household only. · The inlet water pressure must be between 100 kPa and 800 kPa. · Potentially there could be hydrogen built-up in hot water system that has not been used for two weeks or more. In this instance, hot water faucets should be allowed to run for several minutes prior to use of the washing machine. Maximum Capacity The maximum capacity in some cycles for dry clothes to be used is Wash (16 kg)/Dry (9 kg). The recommended maximum capacity for each washing programme may differ. To get good wash results, please refer to Programme Table in OPERATION chapter for further details. WARNING - To avoid a fire Do not wash or dry clothes or items that have any contaminants of flammable solvents or substances. Do not clean the product with, or expose it to, flammable substances. Technical Safety for Using the Dryer · Do not dry unwashed items in the appliance. · Items that have been soiled with substances such as cooking oil, vegetable oil, acetone, alcohol, petroleum, kerosene, spot removers, turpentine, waxes and wax removers should be washed in hot water ENGLISH global_main.book.book Page 5 Monday, March 15, 2021 11:56 AM SAFETY INSTRUCTIONS 5 with an extra amount of detergent before being dried in the appliance. · Never stop the appliance before the end of the drying cycle unless all items are quickly removed and spread out so that the heat is dissipated. · Items such as foam rubber (latex foam), shower caps, waterproof textiles, rubber backed articles and clothes or pillows fitted with foam rubber pads should not be dried in the appliance. · Fabric softeners, or similar products, should be used as specified by the fabric softener instructions. · Remove all objects from pockets such as lighters and matches. · The appliance is not to be used if industrial chemicals have been used for cleaning. Installation · Never attempt to operate the appliance if it is damaged, malfunctioning, partially disassembled, or has missing or broken parts, including a damaged cord or plug. · This appliance should only be transported by two or more people holding the appliance securely. · Do not install the appliance in a damp and dusty place. Do not install or store the appliance in any outdoor area, or any area that is subject to weathering conditions such as direct sunlight, wind, rain, or temperatures below freezing. · Make sure the power plug is completely pushed into the power outlet. · Do not plug the appliance into multiple outlet sockets, power boards, or an extension power cable. · Do not modify the power plug provided with the appliance. If it does not fit the power outlet, have a proper outlet installed by a qualified electrician. · This appliance is equipped with a power cord having an equipmentearthing / grounding conductor (earthing pin) and a grounding power plug. The power plug must be plugged into an appropriate global_main.book.book Page 6 Monday, March 15, 2021 11:56 AM 6 SAFETY INSTRUCTIONS outlet socket that is installed and earthed / grounded in accordance with all local codes and ordinances. · Improper connection of the equipment-grounding conductor can result in risk of electric shock. Check with a qualified electrician or service personnel if you are in doubt as to whether the appliance is properly grounded. · This appliance must not be installed behind a lockable door, a sliding door or a door with a hinge on the opposite side to that of the appliance, in such a way that a full opening of the appliance door is restricted. Operation · Do not apply any sharp objects to the control panel in order to operate the appliance. · Do not attempt to separate any panels or disassemble the appliance. · Do not repair or replace any part of the appliance. All repairs and servicing must be performed by qualified service personnel unless specifically recommended in this Owner's Manual. Use only authorized factory parts. · Do not push down the door excessively, when the appliance door is open. · Do not put animals, such as pets into the appliance. · Do not wash rugs, mats, shoes or pet blankets, stuffed toys, or any other items other than clothes or sheets, in this machine. · Keep the area underneath and around the appliance free of combustible materials such as lint, paper, rags, chemicals, etc. · Do not leave the appliance door open. Children may hang on the door or crawl inside the appliance, causing damage or injury. · Do not put in, wash or dry articles that have been cleaned in, washed in, soaked in, or spotted with combustible or explosive substances (such as waxes, wax removers, oil, paint, gasoline, degreasers, drycleaning solvents, kerosene, petrol, spot removers, turpentine, vegetable oil, cooking oil, acetone, alcohol, etc.). Improper use can cause fire or explosion. ENGLISH global_main.book.book Page 7 Monday, March 15, 2021 11:56 AM SAFETY INSTRUCTIONS 7 · Do not use or store flammable or combustible substances (ether, benzene, alcohol, chemical, LPG, combustible spray, gasoline, thinner, petroleum, insecticide, air freshener, cosmetics, etc.) near the appliance. · Never reach into the appliance while it is operating. Wait until the drum has completely stopped. · Do not touch the door during a high temperature programme. · In case of a water leak from the appliance or flood, disconnect the power plug and contact the LG Electronics customer information centre. · Turn off water taps to relieve pressure on hoses and valves and to minimize leakage if a break or rupture should occur. Check the condition of the fill hoses; they should be replaced after 5 years. · If there is a gas leakage (isobutane, propane, natural gas, etc.) within the home, do not touch the appliance or power plug and ventilate the area immediately. · If the drain hose or inlet hose is frozen during winter, use it only after thawing. · Keep all washing detergents, softener and bleach away from children. · Do not touch the power plug or the appliance controls with wet hands. · Do not bend the power cable excessively or place a heavy object on it. · Avoid touching any water that is drained from the appliance during the wash. · Make sure that drainage is working properly. If water is not drained properly, your floor may get flooded. · When the air temperature is high and the water temperature is low, condensation may occur and thus wet the floor. · Wipe off dirt or dust on the contacts of the power plug. global_main.book.book Page 8 Monday, March 15, 2021 11:56 AM 8 SAFETY INSTRUCTIONS Maintenance · Disconnect the appliance from the power supply before cleaning the appliance. Setting the controls to the OFF or stand by position does not disconnect this appliance from the power supply. · Securely plug the power plug in the outlet socket after completely removing any moisture and dust. · Do not spray water inside or outside the appliance to clean it. · Never unplug the appliance by pulling on the power cable. Always grip the power plug firmly and pull straight out from the outlet socket. · Only qualified service personnel from LG Electronics service centre should disassemble, repair, or modify the appliance. Contact an LG Electronics customer information centre if you move and install the appliance in a different location. Disposal · Before discarding an old appliance, unplug it. Cut off the cable directly behind the appliance to prevent misuse. · Dispose of all packaging materials (such as plastic bags and styrofoam) away from children. The packaging materials can cause suffocation. · Remove the door before disposing of or discarding this appliance to avoid the danger of children or small animals getting trapped inside. global_main.book.book Page 9 Monday, March 15, 2021 11:56 AM INSTALLATION Parts and Specifications INSTALLATION 9 NOTE · Appearance and specifications may change without notice to improve the quality of the appliance. Front View Rear View ENGLISH a Control Panel b Detergent Dispenser Drawer c Drum d Door e Cover Cap f Drain Pump Filter g Drain Plug h Levelling Feet a Power Plug b Transit Bolts c Drain Hose global_main.book.book Page 10 Monday, March 15, 2021 11:56 AM 10 INSTALLATION Accessories *1 The included accessories vary depending on the model you purchased. a Cold and Hot Water Inlet Hoses b Spanner c Caps for Covering Transit Bolt Holes Specifications Power Supply Product Weight Dimension(mm) Model W d Antislip Sheets*1 e Elbow Bracket for Securing Drain Hose f Tie Strap*1 WXLC-1116B 220240 V~, 50 Hz 95 kg D' D H W 700 D 770 H 990 D' 1396 ENGLISH global_main.book.book Page 11 Monday, March 15, 2021 11:56 AM INSTALLATION 11 Installation Place Requirements Before installing the appliance, check the following information to make sure that the appliance should be installed in a correct place. Installation Location · This appliance must be installed on firm flooring to minimize vibration during the spin cycle. Concrete flooring is best, being far less prone to vibration during the spin cycle than wooden floorboards or a carpeted surface. · If it is impossible to avoid positioning the appliance next to a gas cooker or coal burning stove, an insulation (850 X 600 mm) covered with aluminum foil on the side facing the cooker or stove must be inserted between the two appliances. · Ensure that when the appliance is installed, it is easily accessible for an engineer in the event of a breakdown. · When installing the appliance, adjust all four feet using the transit bolt spanner provided to ensure the appliance is stable. Floor Installation To ensure sufficient clearance for water inlet hoses, drain hose and airflow, allow minimum clearances of at least 20 mm at the sides and 100 mm behind the appliance. Be sure to allow for wall, door, or floor moldings that may increase the required clearances. Index B C Clearance (mm) 5 20 WARNING · This appliance must only be used for domestic household purposes and should not be used in mobile applications. NOTE · Never try to level any uneven floor by putting pieces of wood, cardboard or similar materials under the appliance. Wooden Floors (Suspended Floors) When installing the appliance on wooden floors, use rubber cups to reduce excessive vibration and unbalance. Timber or suspended type flooring may contribute to excessive vibration and unbalance, errors and malfunction. B Index A A C C Clearance (mm) 100 · To reduce vibration, we recommend placing at least 15 mm thickness of rubber cups a under each adjusting foot of the appliance, secured to at least two floor beams with screws. · If possible, install the appliance in one of the corners of the room, where the floor is more stable. · Fit the rubber cups to reduce vibration. global_main.book.book Page 12 Monday, March 15, 2021 11:56 AM 12 INSTALLATION CAUTION · If the appliance is installed on the unstable floor (e.g. wooden floor), the warranty does not cover any damages and cost occurred due to the installation on the unstable floor. NOTE · You can purchase rubber cups (part No. 4620ER4002B) from the LG service centre. WARNING · Repairs to the appliance must only be carried out by qualified personnel. Repairs carried out by inexperienced persons may cause injury or serious malfunctioning. Contact your local authorised LG repairer. · The power plug must be plugged into an appropriate outlet socket that is installed and grounded/earthed in accordance with all local codes and ordinances. Ventilation · Make sure that air circulation around the appliance should not be impeded by carpets, rugs, etc. Ambient Temperature · Do not install the appliance in rooms where freezing temperatures may occur. Frozen hoses may burst under pressure. The reliability of the electronic control unit may be impaired at temperatures below freezing point. · If the appliance is delivered in winter and temperatures are below freezing, place the appliance at room temperature for a few hours before putting it into operation. Unpacking the Appliance Lifting the Appliance Off the Foam Base * This feature may vary depending on the model purchased. After removing the carton and shipping material, lift the appliance off the foam base. Electrical Connection · Do not use an extension cord or double adapter. · Always unplug the appliance and turn off the water supply after use. · Connect the appliance to an earthed socket in accordance with current wiring regulations. · The appliance must be positioned so that the plug is easily accessible. · Power outlet must be within 1 meter of either side of the appliance. * · Make sure the tub support a* comes off with the base and is not stuck to the bottom of the appliance. · If you must lay the appliance down to remove the carton base b , always protect the side of the appliance and lay it carefully on its side. Do not lay the appliance on its front or back. Removing the Transit Bolt Assemblies To prevent the appliance from severe vibration and breakage, remove transit bolts and retainers. ENGLISH global_main.book.book Page 13 Monday, March 15, 2021 11:56 AM INSTALLATION 13 1 Starting with the bottom two transit bolts a, use the spanner (included) to fully loosen all transit bolts by turning them counterclockwise. · If the appliance rocks when pushing the top plate of the appliance diagonally, adjust the feet again. · Check whether the appliance is perfectly level after installation. 2 Remove the bolt assemblies by wiggling them slightly while pulling them out. 3 Install the hole caps. · Locate the hole caps b included in the accessory pack or attached on the back. NOTE · Save the transit bolts and retainers for future use. · Transport this appliance for the prevention of breakage as below: - The transit bolts are reinstalled. - The power cord is secured to the back of the appliance. NOTE · Timber or suspended type flooring may contribute to excessive vibration and unbalance. Reinforcement or bracing of the timber floor may need to be considered to stop or reduce excessive noise and vibration. Adjusting and Levelling the Feet When installing the appliance, the appliance should be aligned and perfectly level. If the appliance is not aligned and level properly, the appliance may be damaged or may not operate properly. 1 Turn the levelling feet as required if the floor is uneven. · Do not insert pieces of wood etc. under the feet. · Make sure that all four feet are stable and resting on the floor. Levelling the Appliance Checking the Level When pushing down the edges of the top plate diagonally, the appliance should not move up and down at all (check both directions). global_main.book.book Page 14 Monday, March 15, 2021 11:56 AM 14 INSTALLATION NOTE · Do not install the washing machine on a plinth, stand or elevated surface unless it is manufactured by LG Electronics for use with this model. 2 Check if the appliance is perfectly level using a spirit level a. If you install the appliance on a slippery surface, it may move because of excessive vibration. Incorrect levelling may cause malfunction through noise and vibration. If this occurs, install the antislip sheets under the levelling feet and adjust the level. 1 Clean the floor to attach the anti-slip sheets. · Use a dry rag to remove and clean foreign objects and moisture. If moisture remains, the anti-slip sheets may slip. 2 Adjust the level after placing the appliance in the installation area. 3 Secure the levelling feet with the lock nuts b by turning anti-clockwise against the bottom of the appliance. 3 Place the adhesive side a of the anti-slip sheets on the floor. · The most effective way is to install the antislip sheets under the front feet. If it is difficult to place the sheets under the front feet of the appliance, attach them under the rear feet. 4 Check if all lock nuts at the bottom of the appliance are secured properly. NOTE · Proper placement and levelling of the appliance will ensure long, regular, and reliable operation. · The appliance must be 100% horizontal and stand firmly in position on a hard flat floor. · It must not `Seesaw' across corners under the load. · Do not let the feet of the appliance get wet. Failure to do so may cause vibration or noise. 4 Put the appliance on the anti-slip sheets. · Do not attach the adhesive side a of anti- slip sheets to the feet of the appliance. NOTE · Additional anti-slip sheets are available at LG Electronics service centre. Using Anti-Slip Sheets This feature may vary depending on the model purchased. global_main.book.book Page 15 Monday, March 15, 2021 11:56 AM ENGLISH INSTALLATION 15 Connecting the Water Supply Hose Note for Connection · Water pressure must be between 100 kPa and 800 kPa (1.0 8.0 kgf/cm²). If the water pressure is more than 800 kPa, a decompression device should be installed. · Periodically check the condition of the water supply hose and replace the water supply hose if necessary. NOTE · If the water pressure is near or over 800 kPa, a water pressure reduction device should be installed to both taps. · Exceeding 65 °C can damage some clothes. · Temperatures below 4 °C can cause hoses to freeze and burst and unfavourable wash results due to undissolved detergent. · Cold inlet Water Temperatures over 25 °C can cause damage to clothes such as delicate Woollens · Do not overtighten the water supply hose or use mechanical devices to tighten onto the inlet valves. · No further backflow protection required for connection to the water inlet. · Ensure the inlet hoses are not bent, kinked or tangled as this could cause insufficient water flow and result in a malfunction. Checking the Rubber Seal Two rubber seals a are supplied with the water supply hose. They are used to prevent water leaks. Connection to taps is sufficiently tight. · Do not use mechanical devices such as multi grips to tighten the water supply hose. Ensure that the curved end of the water supply hose is connected to the appliance. Connecting the Hose to the Water Tap Connecting Screw-Type Hose to Tap with Thread Screw the supply hose connector onto the water supply tap. Hand tighten only with the aid of a soft cloth. Do not overtighten the supply hose with any mechanical device. NOTE · After connecting the water inlet hose to the water tap, turn on the water tap to flush out foreign substances (dirt, sand, sawdust, and etc.) in the water lines. Let the water drain into a bucket, and check the water temperature. global_main.book.book Page 16 Monday, March 15, 2021 11:56 AM 16 INSTALLATION Connecting the Hose to the Appliance Screw the supply hose to the water inlet valve on the back of the appliance. · Securing the drain hose correctly will protect the floor from damage due to water leakage. 105 cm · Do not connect the hose to the hot water supply for models with one water inlet. Connect to the cold water supply only. NOTE · After completing connection, if water leaks from the hose, repeat the same steps. Use the most conventional type of tap for the water supply. In case that the tap is square or too big, remove the guide plate before inserting the tap into the adaptor. · Make sure that the hose should not be kinked or trapped. · If the drain hose is too long, do not force it back into the appliance. This will cause abnormal noise. · When installing the drain hose to a sink, secure it tightly with string. Installing the Drain Hose Installing the Drain Hose with the Elbow Bracket The drain hose should not be placed higher than 100 cm above the floor. Water in the appliance may not drain or may drain slowly. ENGLISH global_main.book.book Page 17 Monday, March 15, 2021 11:56 AM OPERATION 17 OPERATION Operation Overview Using the Appliance Before the first wash, select the Cotton wash programme and add a half amount of the detergent. Start the appliance without clothes. This will remove possible residues and water from the drum that may have been left during manufacturing. 1 Sort clothes and load items. · Sort clothes by fabric type, soil level, colour and load size as needed. Open the door and load items into the appliance. CAUTION · Before closing the door, ensure that all clothes and items are inside the tub and not overhanging on the rubber door seal where they will become caught when the door is closed. Failing to do so will cause damage to the door seal and the clothes. · Add the proper amount of detergent to the detergent dispenser. If desired, add bleach or fabric softener to the appropriate areas of the dispenser. 3 Turn on the appliance. · Press the Power button to turn on the appliance. 4 Choose the desired cycle. · Press the cycle button repeatedly or turn the cycle selector knob until the desired cycle is selected. · Now select a wash temperature and spin speed. Pay attention to the fabric care label of your clothes. · Pressing the Start/Pause button without selecting a programme will cause the Cotton programme to begin immediately, using the default settings. 5 Begin cycle. · Press the Start/Pause button to begin the cycle. The appliance will agitate briefly without water to measure the weight of the load. If the Start/Pause button is not pressed within a certain time, the appliance will shut off and all settings will be lost. · Remove items from the flexible door seal gasket to prevent clothing and door seal damage. 6 End of cycle. · When the cycle is finished, a melody will sound. Immediately remove your clothing from the appliance to reduce wrinkling. Check around the door seal when removing the load for small items that may be caught in the seal. 2 Add cleaning products or detergent and softener. global_main.book.book Page 18 Monday, March 15, 2021 11:56 AM 18 OPERATION Control Panel The actual control panel may differ from model to model. Control Panel Features Description a Power On/Off Button · Press this button to turn the washing machine on or off. b Programme Knob · Programmes are available according to the laundry type. · The lamp will light up to indicate the selected programme. c Start/Pause Button · This button is used to start the wash cycle or pause the wash cycle. · If a temporary stop of the wash cycle is needed, press this button. d Extra Options and Functions · To use the extra functions, press and hold the corresponding button for 3 seconds. The corresponding symbol lights up in the display. · This allows you to select an additional programmes and will light when selected. Remote Start With the LG ThinQ app, you can use a smartphone to control your appliance remotely. · In order to use this function, refer to SMART FUNCTIONS. Wi-Fi Press and hold Delay End button for 3 seconds to initiate the connection of the appliance to the LG ThinQ application. e Customizing Washing Programme Buttons Use these buttons to adjust the water temperature, spin speed and soil level settings for the selected programme. · The current settings are shown in the display. · Press the button for that option to select other settings. global_main.book.book Page 19 Monday, March 15, 2021 11:56 AM OPERATION 19 Description f Display · The display shows the settings, estimated remaining time, options, and status messages. When the appliance is turned on, the default settings in the display will illuminate. · While the load weight is sensed automatically, the display on the control panel blinks. Time and Status Display ENGLISH Description a Programme Status Indicators · When a washing programme is running, LED for the active stage will blink, and the LEDs for the remaining stages will remain steady. Once a stage is complete, the LED will turn off. If a cycle is paused, the active stage LED will stop blinking. b Estimated Time Remaining · When a washing programme is selected, the default time for that programme is displayed. This time will change as options are selected. · If the display shows --- , then the time will be displayed after the load sensing has detected the load size. This is normal. · The time shown is only an estimate. This time is based on normal operating conditions. Several external factors (load weight, room temperature, incoming water temperature, etc.) can affect the actual time. c AI DD Indicator (M) AI DD provides the appropriate drum rotation actions after load sensing is completed. This indicator lights up when the following washing programme and options are selected: · Washing programme: Cotton · Washing options: - Wash level (Intensive), any rinse times, any spin level, temperature level (40 ) d H lights up when the cycle starts and the door is locked. e f lights up when the appliance is connected to Wi-Fi network at home. f w lights up when the remote control feature is activated. global_main.book.book Page 20 Monday, March 15, 2021 11:56 AM 20 OPERATION Preparing the Wash Load Sort the wash load for best washing results, and then prepare the clothes according to the symbols on their care labels. Sorting the Clothes · For best washing results, sort your clothes according to the care label stating fabric type and washing temperature. Adjust the spin speed or spin intensity in accordance with the fabric type. · Soil level (Heavy, Normal, Light): Separate clothes according to soil level. If possible, do not wash heavily soiled items with lightly soiled ones. · Colour (White, Lights, Darks): Wash dark or dyed clothes separately from whites or light colours. Mixing dyed clothes with light clothes can result in dye transfer or discolouration of lighter clothes. · Lint (Lint producers, Collectors): Wash separately lint producing fabrics from lint collecting fabrics. Lint producers can result in pilling and linting on the lint collectors. NOTE · The dashes under the symbol give you information about the type of fabric and the maximum allowance of mechanical stress. Checking the Clothes before Loading · Combine large and small items in a load. Load large items first. · Large items should not be more than half of the total wash load. Do not wash single items. This may cause an unbalanced load. Add one or two similar items. · Check all pockets to make sure that they are empty. Items such as nails, hair clips, matches, pens, coins and keys can damage both your appliance and clothes. Checking the Clothes Care Label The symbols tell you about the fabric content of your garment and how it should be washed. Symbols on the Care Labels Symbol Wash / Fabric type · Normal Wash · Cotton, Mixed Fabrics · Easy Care · Synthetic, Mixed Fabrics · Special Delicate Wash · Delicates · Hand Wash Only · Wool, Silk · Do not wash · Wash delicates (stockings, underwired bras) in a wash net. · Close zippers, hooks and strings to make sure that these items do not snag on other clothes. · Pre-treat dirt and stains by brushing a small amount of detergent dissolved water onto stains to help lift dirt. Adding Detergents and Softeners Detergent Dosage · Detergent should be used according to the instruction of the detergent manufacturer and selected according to type, colour, soiling of the fabric and the washing temperature. Use only global_main.book.book Page 21 Monday, March 15, 2021 11:56 AM ENGLISH OPERATION 21 detergents that are suitable for Drum (front load) type washers. · If too many suds occur, reduce the detergent amount. · If too much detergent is used, too many suds can occur and this will result in poor washing results or cause heavy load to the motor. · If you wish to use liquid detergent, follow the guidelines provided by the detergent manufacturer. · You can pour liquid detergent directly into the main detergent drawer if you are starting the wash cycle immediately. · Do not use liquid detergent if you are using the Delay End function, or if you have selected Pre Wash option, as the liquid will dispense immediately and may harden in the drawer or the tub. · Detergent usage may need to be adjusted for water temperature, water hardness, size and soil level of the load. For best results, avoid overdosing the detergent. Failing to do so will cause oversudsing. · Refer to the label of the clothes, before adding the detergent and choosing the water temperature. · Use only suitable detergents for the respective type of clothing: - Liquid detergent is often designed for special applications, e.g. for coloured fabric, wool, delicate or dark clothes. - Powdered detergent is suitable for all types of fabric. - For better washing results of white and pale garments, use powdered detergent with bleach. - Detergent is flushed from the dispenser at the beginning of the wash cycle. NOTE · Do not let the detergent harden. Doing so may lead to blockages, poor rinse performance or odour. · Full load: According to manufacturer's recommendation. · Part load: 1/2 of the normal amount. · Minimum load: 1/3 of full load. Using the Dispenser To add detergent dosage to the dispenser: 1 Open the dispenser drawer. 2 Add the detergent and softener into the appropriate compartments. a Pre-wash detergent compartment b Liquid detergent cup c Main wash detergent compartment d Liquid fabric softener compartment e Liquid bleach compartment 3 Gently close the detergent dispenser drawer before starting the cycle. · Slamming the drawer closed may result in the detergent overflowing into another compartment or dispensing into the drum earlier than programmed. · Be careful not to get a hand caught in the drawer while closing. · It is normal for a small amount of water to remain in the dispenser compartments at the end of the cycle. global_main.book.book Page 22 Monday, March 15, 2021 11:56 AM 22 OPERATION Fabric Softener Compartment This compartment holds liquid fabric softener, which is automatically dispensed during the final rinse cycle. Either powdered or liquid fabric softener may be used. · Pour fabric softer to the maximum fill line. Pouring excessive fabric softener over the maximum fill line can cause it to dispense too early, which may stain the clothes. · First add detergent, and then the water softener. Dispense according to the amount specified on the packaging. NOTE · Do not pour fabric softener directly onto the clothes in the wash drum, doing so will cause dark staining on the clothes that will be difficult to remove. · Do not leave the fabric softener in the detergent drawer for more than 1 day. Fabric softener may harden. Softener may remain in the dispenser if it is too thick. The softener should be diluted if the consistency is too thick so that it can flow easily. · Do not open the drawer when water is being supplied during the wash. · Solvents (benzene, etc.) must never be used. Adding Detergent Tablets Detergent tablets can also be used when washing. 1 Open the door and put detergent tablets into the drum before loading the clothes. 2 Load the clothes into the drum and close the door. NOTE · Do not put tablets into the dispenser. Adding Water Softener A water softener, such as anti-limescale can be used to cut down on the use of detergent in areas with high water hardness level. global_main.book.book Page 23 Monday, March 15, 2021 11:56 AM ENGLISH OPERATION 23 Programme Table Washing Programme Cotton 40 (Cold to 60 ) Max. Load: Rating Description Washes normally soiled clothes by combining various drum motions. NOTE · Programme setting with Cotton, Intensive Wash, Rinse 3 times, Extra High Spin, 40 , TurboClean option for test in accordance or in conformity with AS/NZS 2040.1 for 16 kg normally soiled cotton load. · The test results depend on water pressure, water hardness, water inlet temperature, room temperature, type and amount of load, degree of soiling utilized detergent, fluctuations in the main electricty supply and chosen additional options. Heavy Duty 60 (40 to 60 ) Max. Load: 8.5 kg Description Washes heavily soiled clothes by combining special drum motions. Baby Care - Max. Load: 5 kg Description Washes baby clothes with gentle motion and better performance. Hygiene 95 Description Washes clothes at a high temperature. Max. Load: 3 kg Allergy Care - Max. Load: 3 kg Description Helps minimise substances that cause an allergic reaction. · Use for cotton, underwear, pillow covers, bed sheets, baby wear. Sportswear 30 (Cold to 30 ) Max. Load: 3 kg Description Washes special garments like sports and outdoor wear. · Use for water-repellent fabric laminate used on clothing. Light Soil Cold Description Washes lightly soiled clothes. Max. Load: 3 kg Speed Wash 40 (Cold to 40 ) Max. Load: 3 kg Description Washes small loads of lightly soiled clothes in a short time. global_main.book.book Page 24 Monday, March 15, 2021 11:56 AM 24 OPERATION Quiet Wash 40 (Cold to 60 ) Max. Load: 3 kg Description Washes the clothes with less noise and vibration than other washing programmes. · Use for lightly soiled white cotton (underwear). Colour Care 30 (Cold to 40 ) Description Helps prevent the clothes from discolouring. · Use for cotton, mixed fabrics etc. Max. Load: 3 kg Duvet Cold (Cold to 40 ) Max. Load: 4 kg (1 down duvet) Description Washes large items such as bed covers, pillows, sofa covers, etc. Wool Cold (Cold to 40 ) Max. Load: 3kg Description Washes hand-washable and machine-washable delicate clothes such as washable wool, lingerie, dresses etc. · Use detergent for machine washable woolens. Rinse+Spin - Max. Load: Rating Description Rinses and spins the clothes. Use fabric softener if needed. Download Cycle - - Description This programme allows you to download a new and special washing programme to your appliance with a smartphone. The default programme is Spin. NOTE · Select the appropriate water temperature for chosen wash programme. Always follow garment manufacturer's care label or instructions when washing to avoid damage to clothes. · Select the proper wash temperature and spin speed for the desired programmes. · Actual water temperature may differ from the declared cycle temperature. · Neutral detergent is recommended. Extra Options *1 This option is automatically inserted in the programme and can not be deselected. global_main.book.book Page 25 Monday, March 15, 2021 11:56 AM OPERATION 25 ENGLISH NOTE · Add Item option can be selected for every washing programme in this table except for the Rinse+Spin programme. · Delay End option can be selected for every washing programme in the table below. Programme Cotton Heavy Duty Baby Care Hygiene Allergy Care Sportswear Light Soil Speed Wash Quiet Wash Colour Care Duvet Wool Rinse+Spin Steam # # #*1 # #*1 TurboClean # # # # # # # # # # Turbo Dry # # # # # # # # # # Air Dry # # # # # # # # # # Time Dry # # # # # # # # # # global_main.book.book Page 26 Monday, March 15, 2021 11:56 AM 26 OPERATION Drying Programme General Tips for Drying Use the automatic programmes to dry most loads. Electronic sensors measure the temperature of the exhaust to increase or decrease drying temperatures for faster reaction time and tighter temperature control. · Cold water tap must be left on during drying cycles. · This appliance's automatic process from washing to drying can be selected easily. · For most drying, make sure all clothes are similar in material and thickness. · Do not overload the appliance by stuffing too many articles into the drum. Items must be able to tumble freely. · If you open the door and remove the load before the appliance has finished its programme, remember to press the Start/Pause button. · After the drying is finished, ENd appears on the display. If the clothes are not unloaded from the drum in a period of time, Cd appears on the display and the appliance tumbles the clothes periodically for about 4 hours to reduce creases. To stop this function, press any button and unload the clothes from the drum. Woolen Articles Do not tumble dry woolen articles. Pull them to their original shape and dry them flat. Blankets and Duvets Check fabric care labels on blankets and duvets before using the drying programme. Some blankets and duvets may shrink by the heated air. Rubber and Plastics Do not dry any items made from or containing rubber or plastics, such as: · Aprons, bibs, chair covers · Curtains and table cloths · Bathmats Fiber Glass Do not dry fiber glass articles in the appliance. Glass particles left in the appliance may be picked up by your clothes and cause skin irritation. NOTE · When you turn off the drying cycle of the appliance, the drying fan motor can be operated to save itself for 60 seconds. · Be careful when removing your clothing from the appliance, as the clothing or appliance may be hot. · The estimated drying time varies from the actual drying time during the Automatic cycle. The type of fabric, size of the load, and the dryness selected affect drying time. · When you select drying only, spinning runs automatically for energy efficiency. Woven and Loopknit Materials Some woven and loopknit materials may shrink, by varying amounts, depending on their quality. Always stretch these materials out immediately after drying. Permanent Press and Synthetics Do not overload your appliance. Take out permanent press articles as soon as the appliance stops to reduce wrinkles. Baby Clothes and Night Gowns Always check the manufacturer's instructions. Using a Dry Programme You can customize the programme by using the following dry functions: Turbo Dry Use this function when you dry clothes for a shorter time after finishing a washing programme. NOTE · This function spray water periodically onto the drum while drying to reduce the drying time. global_main.book.book Page 27 Monday, March 15, 2021 11:56 AM OPERATION 27 Air Dry Use this function when you dry clothes with warm air circulation. The function helps to reduce water consumption because the function sprays less water than the Turbo Dry programme. NOTE · Set program at Air Dry, Extra High Spin option for test in accordance or in conformity with AS/ NZS 2442.1. 2 Press the Power button. · Do not select a washing programme and do not add a detergent. 3 Press the Turbo Dry, Air Dry, or Time Dry button as necessary. 4 Press the Start/Pause button. ENGLISH Time Dry Use this function to change the drying time according to the maximum load. Press the Time Dry button repeatedly to toggle through the selections: · Drying time: 30/60/90/120/150 minitues Using a Wash and Dry Function. 1 Prepare the clothes and load the drum. · For consistently dry loads, all articles in the load should be similar in material and thickness. · Do not overload the drum. There should be enough room for clothes to tumble freely. 2 Press the Power button. 3 Select a wash programme and add detergent. 4 Press the Turbo Dry, Air Dry, or Time Dry button as necessary. 5 Press the Start/Pause button. Only Using a Dry Function. 1 Prepare the clothes and load the drum. · For consistently dry loads, all articles in the load should be similar in material and thickness. · Do not overload the drum. There should be enough room for clothes to tumble freely. global_main.book.book Page 28 Monday, March 15, 2021 11:56 AM 28 OPERATION Extra Options and Functions You can use the extra options and functions to customize the programmes. Customizing a Washing Programme Each programme has default settings that are selected automatically. You may also customize these settings using these buttons. Wash Press the Wash button repeatedly until the desired soil level is selected. · Soak: for excessively dirty clothes · Pre Wash: for heavily soiled clothes · Intensive: for normal and heavily soiled clothes · Medium: for medium soiled clothes · Light: for lightly soiled clothes NOTE · Selectable options will differ depending on the selected programme. Follow the next steps to customize a washing programme: 1 Prepare the clothes and load the drum. 2 Press the Power button. 3 Add detergent. 4 Select a washing programme. 5 Customize the washing programme (Wash, Rinse, Spin, and Temp.) as necessary. 6 Press the Start/Pause button. Only Using a Spin Function 1 Prepare the clothes and load the drum. 2 Press the Power button. · Do not select a washing programme and do not add a detergent. Rinse The number of rinses can be selected by pressing the Rinse button. This function is recommended for people with detergent allergies. Spin The spin intensity level can be selected by pressing this button repeatedly. Press the Spin button to select spin speed. Temp. This button selects the wash temperature for the selected programme. Press the Temp. button until the desired setting is lit. · Select the water temperature suitable for the type of load you are washing. Follow the garment fabric care labels for best results. 3 Press the Spin button. 4 Press the Start/Pause button. NOTE · If you select the washing programme, you will be unable to select a spin only. If this occurs, press Power button twice to cycle the machine off and back on. Using Special Options You can customize the programmes by using the following special options: Steam Adding this option helps provide better cleaning results. global_main.book.book Page 29 Monday, March 15, 2021 11:56 AM ENGLISH OPERATION 29 TurboClean Adding this option reduces the programme time but the similar washing results will be provided. Follow the next steps to use a special option. 1 Press the Power button. 2 Select a washing programme. 3 Change the washing programme (Temp., Rinse or Spin) as necessary. 4 Press the Steam or TurboClean button. 5 Press the Start/Pause button. Using Basic Options You can customize the programmes by using the following basic options: Add Item You can use this option in order to add or remove clothes after the washing programme has started. 1 Press the Power button. 2 Select a washing programme. the drum is high. It is not possible to add clothes at this time. Delay End You can set this function so that the appliance starts automatically and finishes after a specified time interval. 1 Press the Power button. 2 Select a washing programme. 3 Press the Delay End button as necessary. 4 Press the Start/Pause button. NOTE · Except for LED of the Delay End button, all LEDs on the control panel will be turned off within 20 minutes. This feature may vary depending on the model purchased. · The delay time is the time to the end of the programme, not the start. The actual running time may vary due to water temperature, clothes and other factors. · To cancel the function, the Power button should be pressed. · Avoid using liquid detergent for this function. 3 Press the Start/Pause button. 4 Press the Add Item button as necessary. 5 Open the door after it unlocks itself and add or remove necessary clothing items. 6 Close the door and press the Start/Pause button. NOTE · For safety reasons, the door remains locked when the water level or temperature inside of Settings Child Lock Use this option to disable the controls. This function can prevent children from changing cycles or operating the appliance. NOTE · Once this function is set, all buttons are locked except the Power button. · When the controls are locked, [L and the remaining time are alternatively shown on the display during the wash while this function is engaged. global_main.book.book Page 30 Monday, March 15, 2021 11:56 AM 30 OPERATION NOTE · Turning off the power will not reset this function. You must deactivate this function before you can access any other functions. Locking the Control Panel 1 Turn on the power. 2 Press and hold the Wash and Rinse buttons at the same time for 3 seconds to activate this function. · A beeper will sound, and CL will appear on the display. Unlocking the Control Panel 1 Turn on the power. 2 Press and hold the Wash and Rinse buttons at the same time for 3 seconds to deactivate this function. global_main.book.book Page 31 Monday, March 15, 2021 11:56 AM ENGLISH SMART FUNCTIONS 31 SMART FUNCTIONS LG ThinQ Application The LG ThinQ application allows you to communicate with the appliance using a smartphone. LG ThinQ Application Features Communicate with the appliance from a smartphone using the convenient smart features. Remote Start It allows you to control the appliance remotely from the LG ThinQ application. Download Cycle You can download new and special cycles that are not included in the basic cycles on the appliance. A variety of specialty cycles specific to the appliance can be downloaded to the successfully registered appliances. Once cycle download is completed in the appliance, the appliance keeps the downloaded cycle until a new cycle is downloaded. NOTE · Only one downloaded cycle can be stored on the appliance at a time. Tub Clean Coach This function shows how many cycles remain before it is time to run the Tub Clean function. Energy Monitoring This function checks the energy consumption of the recently used cycles and monthly average. Smart Diagnosis This function provides useful information for diagnosing and solving issues with the appliance based on the pattern of use. Settings Allows you to set various options on the appliance and in the application. Push Alert When the cycle is complete or the appliance has problems, you have the option of receiving push notifications on a smartphone. The notifications are triggered even if the LG ThinQ application is off. NOTE · If you change your wireless router, Internet service provider, or password, delete the registered appliance from the LG ThinQ application and register it again. · The application is subject to change for appliance improvement purposes without notice to users. · Functions may vary by model. Before Using LG ThinQ Application 1 Check the distance between the appliance and the wireless router (Wi-Fi network). · If the distance between the appliance and the wireless router is too far, the signal strength becomes weak. It may take a long time to register or installation may fail. 2 Turn off the Mobile data or Cellular Data on your smartphone. global_main.book.book Page 32 Monday, March 15, 2021 11:56 AM 32 SMART FUNCTIONS 3 Connect your smartphone to the wireless router. · If the security protocol of the router is set to WEP, you may fail to set up the network. Please change it to other security protocols (WPA2 is recommended) and register the product again. NOTE · To verify the Wi-Fi connection, check that f icon on the control panel is lit. · The appliance supports 2.4 GHz Wi-Fi networks only. To check your network frequency, contact your Internet service provider or refer to your wireless router manual. · LG ThinQ is not responsible for any network connection problems or any faults, malfunctions, or errors caused by network connection. · If the appliance is having trouble connecting to the Wi-Fi network, it may be too far from the router. Purchase a Wi-Fi repeater (range extender) to improve the Wi-Fi signal strength. · The Wi-Fi connection may not connect or may be interrupted because of the home network environment. · The network connection may not work properly depending on the Internet service provider. · The surrounding wireless environment can make the wireless network service run slowly. · The appliance cannot be registered due to problems with the wireless signal transmission. Unplug the appliance and wait about a minute before trying again. · If the firewall on your wireless router is enabled, disable the firewall or add an exception to it. · The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters.) · Smartphone user interface (UI) may vary depending on the mobile operating system (OS) and the manufacturer. Installing the LG ThinQ Application Search for the LG ThinQ application from the Google Play Store or Apple App Store on a smartphone. Follow instructions to download and install the application. Using the Appliance Remotely Remote Start Use a smartphone to control your appliance remotely. You can also monitor your cycle operation so you know how much time is left in the cycle. Using this function 1 Put the clothes into the drum. · If desired, add bleach or fabric softener to the appropriate areas of the dispenser. 2 Press the Power button. 3 Press and hold Remote Start button for 3 seconds to enable the remote control function. 4 Start a cycle from the LG ThinQ application on your smartphone. NOTE · Once this function is enabled, you can only start a cycle from the LG ThinQ smartphone application. If the cycle is not started, the appliance will wait to start the cycle until it is turned off remotely from the application or this function is disabled. · If the door has been opened, you can not start a cycle remotely. global_main.book.book Page 33 Monday, March 15, 2021 11:56 AM ENGLISH SMART FUNCTIONS 33 Disable this function manually When this function is activated, press and hold the Remote Start button for 3 seconds. product. This offer is valid to anyone in receipt of this information. Standby Power Consumption Standby power consumption 0.5 W Network standby power consumption 2.0 W The period of time after which the power management function, or a similar function, switches the equipment automatically into standby and/or off mode and/or the condition providing networked standby 20 minut es NOTE · The activation of the network connection may increase the power consumption of the appliance. RF Radiation Exposure Statement This equipment shall be installed and used at a minimum distance of 20 cm from the human body. Open Source Software Notice Information To obtain the source code under GPL, LGPL, MPL, and other open source licenses, that is contained in this product, please visit http:// opensource.lge.com. In addition to the source code, all referred license terms, warranty disclaimers and copyright notices are available for download. LG Electronics will also provide open source code to you on CD-ROM for a charge covering the cost of performing such distribution (such as the cost of media, shipping, and handling) upon email request to opensource@lge.com. This offer is valid for a period of three years after our last shipment of this Smart Diagnosis This feature is only available on models with the c or d logo. Use this feature to help you diagnose and solve problems with your appliance. NOTE · For reasons not attributable to LGE's negligence, the service may not operate due to external factors such as, but not limited to, Wi-Fi unavailability, Wi-Fi disconnection, local app store policy, or app unavailability. · The feature may be subject to change without prior notice and may have a different form depending on where you are located. Using LG ThinQ to Diagnose Issues If you experience a problem with your Wi-Fi equipped appliance, it can transmit troubleshooting data to a smartphone using the LG ThinQ application. · Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions provided in the LG ThinQ application. Using Audible Diagnosis to Diagnose Issues Follow the instructions below to use the audible diagnosis method. · Launch the LG ThinQ application and select the Smart Diagnosis feature in the menu. Follow the instructions for audible diagnosis provided in the LG ThinQ application. 1 Press the Power button to turn on the appliance. · Do not press any other buttons. global_main.book.book Page 34 Monday, March 15, 2021 11:56 AM 34 SMART FUNCTIONS 2 Place the mouthpiece of your smartphone close to the c or d logo. Max. 10 mm Max. 10 mm 3 Press and hold the Temp. button for 3 seconds or longer while holding the smartphone mouthpiece to the logo until the data transfer is complete. · Keep the smartphone in place until the data transfer has finished. Time remaining for data transfer is displayed. 4 After the data transfer is complete, the diagnosis will be displayed in the application. NOTE · For best results, do not move the smartphone while the tones are being transmitted. ENGLISH global_main.book.book Page 35 Monday, March 15, 2021 11:56 AM MAINTENANCE MAINTENANCE 35 WARNING · Unplug the appliance before cleaning to avoid the risk of electric shock. Failure to follow this warning may result in serious injury, fire, electric shock, or death. · Never use harsh chemicals, abrasive cleaners, or solvents to clean the appliance. They may damage the finish. Cleaning After Every Wash What to Clean Always remove items from the washing machine as soon as the cycle is complete. Leaving damp items in the washing machine can cause wrinkling, colour transfer, and odour. · After the wash cycle is finished, wipe the door and door seal to remove any moisture. · Leave the door slightly open to dry the drum. · Wipe the appliance with a dry cloth to remove any moisture. Cleaning the Exterior Proper care of your appliance can extend the service life. Exterior · Immediately wipe off any spills. · Wipe with a damp cloth and then again with a dry cloth ensuring there is no moisture in cabinet joints or crevices. · Do not press on the surface or the display with sharp objects. Door · Wash with a damp cloth on the outside and inside and then dry with a soft cloth. WARNING · Do not attempt to separate any panels or disassemble the appliance. Do not apply any sharp objects to the control panel in order to operate the appliance. WARNING · Leave the door open to dry inside of the appliance only if the children are supervised at home. global_main.book.book Page 36 Monday, March 15, 2021 11:56 AM 36 MAINTENANCE Cleaning the Appliance Periodically & Performing an Emergency Water Evacuation Tub Clean This is a special function to help clean the inside of the appliance by soaking, washing, rinsing and spinning. Run this function once a month (or more often if needed) to reduce build-up of detergent and softener and other residue. · If there is a bad smell or mildew inside the appliance, run this function once a week for 3 weeks in addition to the regularly prompted intervals. NOTE · The tcL message will be displayed to alert to the recommendation of operating this function. 1 Remove any clothing or items from the appliance and close the door. WARNING · Leave the door open to dry inside of the appliance only if the children are supervised at home. Cleaning the Water Inlet Filter The water inlet filter collects lime or any sediment that may be in water that is supplied to the appliance. Clean the inlet filter every six months or so, or more often if the water is very hard or contains traces of limescale. · Turn off the water supply taps to the appliance if the appliance is to be left for a certain period of time (e.g. holiday), especially if there is no floor drain (gully) in the immediate vicinity. · 1E error message will be displayed on the control panel when the water is not entering the detergent drawer. 1 Turn off the power and the water tap and then unscrew the water inlet hose. 2 Open the dispenser drawer and add anti limescale powder to the main wash compartment. · Tablets can be placed directly into the drum as an alternative to powder. 3 Close the dispenser drawer slowly. 2 Remove the water inlet filter with small pliers and then clean the filter using a medium bristle tooth brush. 4 Turn on the power, and then press the Spin and Temp. buttons at the same time for 3 seconds. 5 Press the Start/Pause button to start. 6 Leave the door open to dry the inside of the appliance completely. · When the inside of the appliance is not dried completely, it may cause a bad smell or mildew. ENGLISH global_main.book.book Page 37 Monday, March 15, 2021 11:56 AM MAINTENANCE 37 Cleaning the Drain Pump Filter and Performing an Emergency Water Evacuation The drain filter collects threads and small objects that may have been accidentally left in the clothes. Make sure that the filter is clean every six months to ensure smooth running of your appliance. Allow the water to cool before cleaning the drain pump filter. Open the door in an emergency or perform an emergency water evacuation. 1 Unplug the appliance. 2 Open the cover cap and pull out the drain tube. CAUTION · Be careful when draining, as the water may be hot. · Run the drum cleaning programme once a month (or more often, as needed) to remove excess detergent and other debris. Cleaning the Dispenser Drawer Detergent and fabric softener can build up in the dispenser drawer. Liquid detergents can remain under the dispenser drawer and not dispense completely. Remove the drawer and inserts and check for build-up of cleaning products once or twice a month. 1 Remove the detergent dispenser drawer by pulling the drawer straight out until the drawer stops. · Then gently pull the drawer outward while pressing hard the disengage button. 3 Remove the drain plug from the drain tube first a, and then drain the water. Then slowly unscrew the drain pump filter b to drain the remaining water and then proceed to remove any debris or objects from the filter. 4 After cleaning the drain pump filter, carefully reinsert the filter and screw the drain cap back in clockwise carefully to avoid cross threading and leakage. Reinsert the plug back into the drain tube and place the tube into its holder. 5 Close the cover cap. 2 Remove the build-up of detergent and softener. · Rinse the drawer and the components of the drawer with warm water to remove the build-up from detergent and softener. Use only water to clean the dispenser drawer. Dry the drawer and the components of the drawer with a soft cloth or towel. 3 To clean the drawer opening, use a cloth or small, non-metal brush to clean the recess. · Remove all residue from the upper and lower parts of the recess. global_main.book.book Page 38 Monday, March 15, 2021 11:56 AM 38 MAINTENANCE 4 Wipe any moisture off the recess with a soft cloth or towel. 5 Reassemble the components of the drawer to the proper compartments and insert the drawer. global_main.book.book Page 39 Monday, March 15, 2021 11:56 AM TROUBLESHOOTING 39 TROUBLESHOOTING Operation of your appliance can lead to errors and malfunctions. The following tables contain possible causes and notes for resolving an error message or malfunction. It is recommended to read the tables carefully below in order to save your time and money that may cost for calling to LG Electronics service centre. ENGLISH Before Calling for Service Your appliance is equipped with an automatic error-monitoring system to detect and diagnose problems at an early stage. If the appliance does not function properly or does not function at all, check the following tables before calling to LG Electronics service centre. Error Messages Symptoms 1E INLET ERROR UE UNBALANCE ERROR Possible Cause & Solution Water supply is not adequate in that location. Water does not enter appliance or it enters slowly. · Check another tap in the house. Water supply tap is not completely open. Water does not enter the appliance or it enters slowly. · Open fully tap. Water supply hose(s) are kinked. · Straighten hose or reinstall the water inlet hose The filter of the supply hose(s) are clogged. · Check and clean the inlet valve filter after turning off the taps and removing the hose connections to the washing machine. The appliance has a system which detects and corrects the unbalance of the appliance. · The clothes may be too wet at the end of the cycle, rearrange the load to allow proper spinning. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved. Load is too small. This system may stop spinning or even interrupt the spin cycle altogether if individual heavy articles (e.g. bath mat, bath robe, etc.) are loaded. · Add 1 or 2 similar items or smaller articles of clothes to help balance the load. Close the door and press Start/Pause button. It may take a few moments before the appliance begins to spin. The door must be locked before spin can be achieved. global_main.book.book Page 40 Monday, March 15, 2021 11:56 AM 40 TROUBLESHOOTING Symptoms Possible Cause & Solution OE WATER OUTLET ERROR Drain hose is kinked or clogged. Water in the appliance does not drain or drains slowly. · Clean and straighten the drain hose. The drain filter is clogged. · Check and clean the drain filter. dE dE1 dEz dE4 DOOR ERROR Door sensor malfunctions. · Please call LG service centre. You can find your local LG service centre phone number in the warranty card. tE CONTROL ERROR This is a control error. · Unplug the power plug and call for service. LE Over load in motor. MOTOR LOCKED ERROR · Let the appliance wait for 30 minutes until the motor is cooled down and then, restart the cycle. FE OVERFLOW ERROR Water overfills due to a possible faulty water valve. · Close the water tap. Unplug the power plug. Call for service. PE PRESSURE SENSOR ERROR Water level sensor malfunctions. · Close the water tap. Unplug the power plug. Call for service. vs VIBRATION SENSOR ERROR Vibration sensor malfunctions. · Call for service. FF FROZEN FAILURE Is supply/drain hose or drain pump frozen? · Supply warm water into the drum in order to unfreeze the drain hose and the drain pump. Cover the supply hose with wet and warm towel. AE WATER LEAKAGE Water leaks. · Call for service. PF POWER FAILURE The appliance experienced a mains power failure. · Restart the cycle. dHE DRY ERROR Drying functions only are not working. · Call for service. ENGLISH global_main.book.book Page 41 Monday, March 15, 2021 11:56 AM TROUBLESHOOTING 41 Noises You Might Hear Symptoms Rattling and clanking noise Thumping sound Vibrating noise Possible Cause & Solution Foreign objects, such as keys, coins, or safety pins may be in the drum. · Stop the appliance, check the drum for foreign objects. If the noise continues after the appliance is restarted, call for service. Heavy clothes may produce a thumping sound. This is usually normal. · If the sound continues, the appliance is probably out of balance. Stop and redistribute the clothes. The clothes may be out of balance. · Pause the programme and redistribute the clothes after the door unlocks. Package materials are not removed. · Remove package materials. The clothes may be unevenly distributed in the drum. · Pause the programme and redistribute the clothes after the door unlocks. Not all levelling feet are resting firmly and evenly on the floor. · See the Levelling the Appliance instruction to adjust the levelling of the appliance. Floor not rigid enough. · Check if the floor is sold and does not flex. See the Installation Place Requirements to select the proper location. Operation Symptoms Water is leaking. Possible Cause & Solution House drain pipes are clogged. · Unclog waste pipes. Contact plumber if necessary. Leakage is caused by improper installation of drain hose or clogged drain hose. · Clean and straighten the drain hose. Check and clean the drain filter regularly. Drain pump filter cap is not fitted correctly. · Refit the drain pump filter. global_main.book.book Page 42 Monday, March 15, 2021 11:56 AM 42 TROUBLESHOOTING Symptoms Appliance does not operate. Buttons may not function properly. Door does not open. Possible Cause & Solution Control panel has powered off due to inactivity. · This is normal. Press the Power button to turn the appliance on. Appliance is unplugged. · Make sure that the cord is plugged securely into a working outlet. Water supply is turned off. · Turn the water supply tap completely. Controls are not set properly. · Make sure that the programme is correctly set. Close the door and press the Start/Pause button. Door is open. · Close the door and make sure that nothing is caught under the door preventing it from closing completely. Circuit breaker/fuse is tripped/blown. · Check house circuit breakers/fuses. Replace fuses or reset breaker. The appliance should be on a dedicated branch circuit. The appliance will resume the programme where it stopped once power is restored. Control needs to be reset. · Press the Power button, then reselect the desired programme and press the Start/Pause button. Start/Pause was not pressed after a programme was set. · Press the Power button, then reselect the desired programme and press the Start/Pause button. The appliance is turned off if the Start/Pause button is not pressed within a certain time. Extremely low water pressure. · Check another tap in the house to make sure that household water pressure is adequate. Appliance is heating the water or making steam. · The drum may stop operating temporarily during certain cycles, while water is safely heated to a set temperature. The Child Lock option is activated. · Deactivate the Child Lock option if necessary. The door cannot be opened for safety reasons once the appliance starts. · This is normal. You can safely open the door after H turns off. ENGLISH global_main.book.book Page 43 Monday, March 15, 2021 11:56 AM TROUBLESHOOTING 43 Symptoms Possible Cause & Solution Appliance is not filling Inlet filter clogged. properly. · Make sure the inlet filters on the fill valves are not clogged. Inlet hoses may be kinked. · Check that inlet hoses are not kinked or clogged. Insufficient water supply. · Make sure that both hot and cold water taps are turned on all the way. Hot and cold supply hoses are reversed. · Check supply hose connections. Appliance does not drain water. Kinked drain hose. · Ensure that the drain hose is not kinked. Drain located higher than 1.2 m above the floor. · Make sure that the drain hose is no higher than 1.2 m above the bottom of the appliance. Detergent is not dispensed completely or not dispensed at all. Too much detergent is used. · Follow the guidelines provided by the detergent manufacturer. Drain Pump Filter may be blocked. · Clean the Drain filter. Cycle time is longer than usual. The load is too small. · Add more items to allow the appliance to balance the loads. Heavy articles are mixed with lighter items. · Always try to wash articles with similar weight in order to allow the appliance to evenly distribute the weight of the load for spinning. The load is out of balance. · Manually redistribute the load if articles have become tangled. Cycle end is delayed Unbalance is detected or suds removing programme is on. · This is normal. The time remaining shown on the display is only an estimated duration. Actual time may vary. Performance Symptoms Poor stain removal Possible Cause & Solution Previously set stains. · Articles that have been previously washed may have stains which have been set. These stains may be difficult to remove and may require hand washing or pre-treating to aid in stain removal. global_main.book.book Page 44 Monday, March 15, 2021 11:56 AM 44 TROUBLESHOOTING Symptoms Staining Wrinkling Possible Cause & Solution Bleach or softener is dispensed too soon. · Dispenser compartment is overfilled. It makes bleach or softer dispensed rapidly. Always measure bleach or softener to prevent overfilling. · Close the detergent dispenser slowly. Bleach or softener was added directly to the clothes in the drum. · Always use the detergent dispenser to ensure that bleach or softener is properly dispensed at the right time in the programme. Clothes were not properly sorted. · Always wash dark colours separately from light colours and whites to prevent discoloration. · Never wash heavily soiled items with lightly soiled items. Appliance is not unloaded promptly. · Always remove items from the appliance as soon as the programme is complete. Appliance is overloaded. · The appliance can be fully loaded, but the drum should not be tightly packed with items. The door of the appliance should be closed easily. Hot and cold water supply hoses are reversed. · Hot water rinse can set wrinkles in garments. Check the supply hose connections. Spin speed may be too high. · Set the spin speed to suit the garment type. Odour Symptoms Musty or mildewy odour in appliance Possible Cause & Solution Inside of drum is not cleaned properly. · Run the Tub Clean function regularly. Odours can occur if the drain hose is not properly installed, causing siphoning (water flowing back inside of the appliance). · When installing the drain hose, make sure that it does not get kinked or blocked. If the detergent dispenser is not cleaned regularly, odours can occur from mold or foreign substances. · Remove and clean the detergent dispenser, especially the top and bottom of the dispenser's opening. global_main.book.book Page 45 Monday, March 15, 2021 11:56 AM ENGLISH TROUBLESHOOTING 45 Drying Symptoms Possible Cause & Solution Dry problem Check water supply tap. · Do not overload. Check that the washing machine is draining properly to extract adequate water from the load. When load of laundry is too small to tumble properly. Add a few towels. · Turn off water supply tap. Drying time is too long. The ambient temperature is low. · Make sure the temperature is allowable range. Drying performance is too low or bad. Water is not properly supplied. The water is used for auto-cleaning of lint-filter on drum during the drying. · Make sure the water supply tap is open. Water does not properly drain. · Make sure the drain filter is not clogged. The appliance is overloaded. · Check the load capacity for the selected programme. If necessary, add a time dry programme. The spin speed is too low. · Select the highest spin speed allowed for the wash programme. A warm air comes out from the rear side of the appliance. This appliance makes a warm air to dry the clothes. · This warm air dries the clothes and comes out from the rear side of the appliance. global_main.book.book Page 46 Monday, March 15, 2021 11:56 AM 46 TROUBLESHOOTING Wi-Fi Symptoms Your home appliance and smartphone are not connected to the Wi-Fi network. Possible Cause & Solution The password for the Wi-Fi that you are trying to connect to is incorrect. · Find the Wi-Fi network connected to your smartphone and remove it, then register your appliance on LG ThinQ. Mobile data for your smartphone is turned on. · Turn off the Mobile data of your smartphone and register the appliance using the Wi-Fi network. The wireless network name (SSID) is set incorrectly. · The wireless network name (SSID) should be a combination of English letters and numbers. (Do not use special characters). The router frequency is not 2.4 GHz. · Only a 2.4 GHz router frequency is supported. Set the wireless router to 2.4 GHz and connect the appliance to the wireless router. To check the router frequency, check with your internet service provider or the router manufacturer. The distance between the appliance and the router is too far. · If the distance between the appliance and the router is too far, the signal may be weak and the connection may not be configured correctly. Move the location of the router so that it is closer to the appliance. global_main.book.book Page 47 Monday, March 15, 2021 11:56 AM Memo global_main.book.book Page 47 Monday, March 15, 2021 11:56 AM