Home › tyco › tyco PowerManage Software User Guide

tyco PowerManage Software User Guide

File info: application/pdf · 155 pages · 8.63MB

PowerManage 4.8 user guide, English

User Guide

PowerManage 4.8 user guide, English - Visonic

To complete the enrollment process, refer to the device manual. Related topics. Devices tab. Panel hub. Refreshing the Received Signal Strength Indicator of a ...

IMPORTANT - READ THIS END-USER LICENSE AGREEMENT ("EULA") CAREFULLY BEFORE OPENING, DOWNLOADING,. INSTALLING, ACCESSING, OR OTHERWISE USING THE SOFTWARE.

Full PDF Document

If the inline viewer fails, it will open the original document in compatibility mode automatically. You can also open the file directly.

Extracted Text

PowerManage User Guide

Building Technologies & Solutions www.jci.com 2020-12

D-308292 Rev. 0
Version 4.8

Copyright
2020 Johnson Controls. All rights reserved. JOHNSON CONTROLS, TYCO, VISONIC and DSC are trademarks of Johnson Controls.

End User License Agreement

IMPORTANT - READ THIS END-USER LICENSE AGREEMENT ("EULA") CAREFULLY BEFORE OPENING, DOWNLOADING, INSTALLING, ACCESSING, OR OTHERWISE USING THE SOFTWARE.

THIS EULA IS A LEGAL AGREEMENT BETWEEN YOU AND TYCO FIRE & SECURITY GMBH ("TYCO") AND GOVERNS YOUR USE OF THE SOFTWARE ACCOMPANYING THIS EULA, WHICH SOFTWARE INCLUDES COMPUTER SOFTWARE AND MAY INCLUDE MEDIA, PRINTED MATERIALS, AND "ON-LINE" OR ELECTRONIC DOCUMENTATION (COLLECTIVELY, THE "SOFTWARE"). BY BREAKING THE SEAL ON THIS PACKAGE, DOWNLOADING THE SOFTWARE OR INSTALLING, ACCESSING OR OTHERWISE USING THE SOFTWARE, YOU AGREE TO BE BOUND BY THE TERMS OF THIS EULA. IF YOU DO NOT AGREE TO ALL OF THE TERMS AND CONDITIONS OF THIS EULA, DO NOTDOWNLOAD, INSTALL, ACCESS, OR OTHERWISE USE THE SOFTWARE. If this EULA is being agreed to by a corporation or other legal entity, then the person agreeing to this EULA on behalf of that corporation or entity represents and warrants that he or she is authorized and lawfully able to bind that corporation or entity to this EULA. You should print and retain a copy of this EULA for Your records.

SCOPE OF LICENSE. The Software may include computer code, program files and any associated media, hardware or software keys,

printed material and electronic documentation. The Software may be provided to You on a stand-alone basis or pre-installed on a storage device (the

media) as part of a computer system or other hardware or device ("System"). The Software is protected by copyright laws and international copyright

treaties, as well as other intellectual property laws and treaties. All title and intellectual property rights in and to the Software (including but not limited

to any images, photographs, and text incorporated into the Software), the accompanying printed materials, and any copies of the Software, are owned

by Tyco and/or its suppliers.

GRANT OF LICENSE. This EULA grants You the following rights on a non-exclusive basis:

a. General. During the term of this EULA, this EULA grants You and Your individual employees a revocable, non-transferable, nonsublicensable, nonexclusive license to use the object code version of the Software and any Documentation for Your internal use only, subject to all Scope Restrictions. The order document under which You have licensed the Software may contain additional terms limiting the scope of Your license, including, but not limited to, a specified number of users or specific systems, licensed facilities, geographic areas, etc. (collectively, "Scope Restrictions"). Once You have purchased licenses for the number of copies of the Software that You require, You may use the Software and accompanying material provided that You install and use no more than the licensed number of copies at one time. In the event the Software is furnished for use in connection with a particular Tyco (or a Tyco affiliate's) system or hardware product, it may only be used in conjunction with that Tyco(or Tyco affiliate's) system or hardware product. If the Software is furnished embedded in a Tyco (or a Tyco affiliate's) system or hardware product, the Software may not be extracted or used separately from that system or product. "Documentation" means Tyco's then-current generally available documentation for use and operation of the Software. Documentation is deemed included in the definition of Software for purposes of this EULA. The term "Software" will be deemed to include any updates, bug fixes, and new versions (collectively, "Enhancements") that Tyco may, in its discretion, make available to You. You are responsible for ensuring Your employees comply with all relevant terms of this EULA and any failure to comply will constitute a breach by You. The Software is licensed, not sold. Except for the limited license granted above, Tyco and its licensors retain all right, title and interest in the Software, all copies thereof, and all proprietary rights in the Software, including copyrights, patents, trademarks and trade secret rights.
b. Locally Stored Components. The Software may include a software code component that may be stored and operated locally on one or more devices. Once You have paid the required license fees for these devices (as determined by Tyco in its sole discretion), You may install and/or use one copy of such component of the Software on each of the devices as licensed by Tyco. You may then use, access, display, run or otherwise interact with ("use") such component of the Software in connection with operating the device on which it is installed solely in the manner set forth in any accompanying documentation or, in the absence of such, solely in the manner contemplated by the nature of the Software.
c. Remotely Stored Components. The Software may also include a software code component for operating one or more devices remotely. You may install and/or use one copy of such component of the Software on a remote storage device on an internal network with all of the devices and may operate such component with each device over the internal network solely in the manner set forth in any accompanying documentation or, in the absence of such, solely in the manner contemplated by the nature of the Software; provided however, You must still acquire the required number of licenses for each of the devices with which such component is to be operated.

d. Embedded Software/Firmware. The Software may also include a software code component that is resident in a device as provided by Tyco (or a Tyco affiliate) for operating that device. You may use such component of the Software solely in connection with the use of that device, but may not retrieve, copy or otherwise transfer that software component to any other media or device without Tyco's express prior written authorization.
e. Backup Copy. You may make a back-up copy of the Software (other than embedded software) solely for archival purposes, which copy may only be used to replace a component of the Software for which You have current valid license. Except as expressly provided in this EULA, You may not otherwise make copies of the Software, including the printed materials.

OTHER RIGHTS AND LIMITATIONS. Your use of the Software is subject to the following additional limitations. Failure to comply with any

of these restrictions will result in automatic termination of this EULA and will make available to Tyco other legal remedies.

a. Restrictions. Your use of the Software must be in accordance with the Documentation. You will be solely responsible for ensuring Your use of the Software is in compliance with all applicable foreign, federal, state and local laws, rules and regulations. You may not (i) copy or distribute the Software except to the extent that copying is necessary to use the Software for purposes set forth herein; provided You may make a single copy of the Software for backup and archival purposes; (ii) modify or create derivative works of the Software; (iii) decompile, disassemble, reverse engineer, or otherwise attempt to derive the trade secrets embodied in the Software, except and only to the extent that such activity may be expressly permitted, notwithstanding this limitation or another limitation contained in this EULA, either by applicable law or, in the case of open source software, the applicable open source license; (iv) use the Software for purposes of developing a competing product or service; (v) remove any copyright, trademark, proprietary rights, disclaimer, or warning notice included on or embedded in any part of the Documentation and Software; (v) assign, sublicense, rent, timeshare, loan, lease or otherwise transfer the Software, or directly or indirectly permit any third party to use or copy the Software. The Software may be subject to additional restrictions and conditions on use as specified in the documentation accompanying such Software, which additional restrictions and conditions are hereby incorporated into and made a part of this EULA. Under no circumstances will Tyco be liable or responsible for any use, or any results obtained by the use, of the services in conjunction with any services, software, or hardware that are not provided by Tyco. All such use will be at Your sole risk and liability.
b. Copyright Notices. You must maintain all copyright notices on all copies of the Software.
c. Transfer. You may only transfer Your rights under this EULA (i) as part of a permanent sale or transfer of all of the devices for which the Software is licensed as applicable; (ii) if You transfer all of the Software (including all component parts, the media and printed materials, any upgrades and this EULA); (iii) if You do not retain any copies of any portion of the Software; (iv) if the recipient agrees to the terms of this EULA; and (v) if the Software is an upgrade, such transfer must also include all prior versions of the Software. You agree that failure to meet all of these conditions renders such transfer null and void.
d. Subsequent EULA. Tyco may also supersede this EULA with a subsequent EULA pursuant to providing You with any future component, release, upgrade or other modification or addition to the Software. Similarly, to the extent that the terms of this EULA conflict with any prior EULA or other agreement between You and Tyco regarding the Software, the terms of this EULA shall prevail.
e. Trademarks. This EULA does not grant You any rights in connection with any trademarks or service marks of Tyco, its affiliates or its suppliers.

f. Software Keys. The hardware/software key, where applicable, is Your proof of license to exercise the rights granted herein and must be retained by You. Lost or stolen keys will not be replaced.

g. Demonstration and Evaluation Copies. A demonstration or evaluation copy of the Software is covered by this EULA; provided that the licenses contained herein shall expire at the end of the demonstration or evaluation period.

h. Registration of Software. The Software may require registration with Tyco prior to use. If You do not register the Software, this EULA is automatically terminated and You may not use the Software.

i. Compliance with Laws. The use of the Software may require your compliance with local and national laws and regulations,. You are solely responsible for compliance with all applicable laws and regulations relating to the use of the Software, including but not limited to those laws and regulations pertaining to personal data protection, privacy and security.

j. Enhancements. To the extent Tyco makes them available to You, Software Enhancements may only be used to replace all or part of the original Software that You are licensed to use. Software Enhancements do not increase the number of copies licensed to You. If the Software is an upgrade of a component of a package of Software programs that You licensed as a single product, the Software may be used and transferred only as part of that single product package and may not be separated for use on more than one computer or System. Software Enhancements downloaded via a Tyco authorized World Wide Web or FTP site may be used to upgrade multiple Systems provided that You are licensed to use the original Software on those Systems.

k. Tools and Utilities. Software distributed via a Tyco-authorized World Wide Web or FTP site (or similar Tyco-authorized distribution means) as a tool or utility may be copied and installed without limitation provided that the Software is not distributed or sold and the Software is only used for the intended purpose of the tool or utility and in conjunction with Tyco products. All other terms and conditions of this EULA continue to apply.

THIRD PARTY SOFTWARE. To the extent any software licensed from third parties, including open source software, (collectively, "Third

Party Software") is provided with or incorporated into the Software, You will comply with the terms and conditions of the applicable third party licenses

associated with the Third Party Software, in addition to the terms and restrictions contained in this EULA. All relevant licenses for the Third Party

Software are provided in the Documentation or product files accompanying the Software. By using the Software You are also agreeing to be bound

to the terms of such third party licenses. If provided for in the applicable third party license, You may have a right to reverse engineer such open

source software or receive open source code for such open source software for use and distribution in any program that You create, so long as You

in turn agree to be bound to the terms of the applicable third party license, and Your programs are distributed under the terms of that license. If

applicable, a copy of such open source code may be obtained free of charge by contacting your Johnson Controls representative. TYCO MAKES NO

WARRANTY OF ANY KIND, WHETHER EXPRESS OR IMPLIED, WITH REGARD TO ANY THIRD PARTY SOFTWARE. ALL THIRD PARTY

SOFTWARE IS PROVIDED "AS-IS," WITHOUT WARRANTIES OF ANY KIND. IN NO EVENT WILL TYCO BE LIABLE TO YOU OR ANY THIRD

PARTY FOR ANY DIRECT, INDIRECT, PUNITIVE, EXEMPLARY, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES ARISING OUT OF

THE THIRD PARTY SOFTWARE, EVEN IF TYCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES OR LOSSES.

METERING DEVICES. The Software may contain technology based metering devices and passive restraints to regulate usage. For example,

the Software may contain a license file limiting use to the licensed number of concurrent users/devices or named users/devices or may temporarily

restrict usage until license and other fees have been paid in full. You acknowledge that such restraints and metering devices are a reasonable method

to ensure compliance with the license and have been factored into the license and other fees and the EULA as a whole. You agree that You will not

directly or indirectly circumvent, override, or otherwise bypass such metering devices and restraints that regulate the use of the Software.

TERM AND TERMINATION. Unless provided otherwise in an accompanying order document, this EULA will commence on the earlier of

the date You first download, install, access or use the Software (the "Effective Date") and continue in effect for the term specified in the order

document or, if no term is specified, until it is terminated (the "Term") as provided in this Section. Either party may terminate this EULA on written

notice to the other party if the other party is in material breach of its obligations hereunder and fails to cure the breach within thirty (30) days of such

written notice. In addition, either party may, in its sole discretion, elect to terminate this EULA on written notice to the other party upon the bankruptcy

or insolvency of the other party or upon the bankruptcy or insolvency of the other party upon the commencement of any voluntary or involuntary

winding up, or upon the filing of any petition seeking the winding up of the other party. In the event of any claim of intellectual property infringement

relating to the Software, Tyco may terminate this EULA on written notice to You and, as Your sole and exclusive remedy, refund the license fees paid,

if any, hereunder (less depreciation calculated on a three (3)-year straight-line basis commencing on the date of initial delivery to You). Sections 9

and 10 shall remain unaffected. Upon any termination or expiration of this EULA, the license granted in Section 2 will automatically terminate and You

will have no further right to possess or use the Software. On Tyco's request, You will provide Tyco with a signed written statement confirming that the

Software has been permanently removed from Your systems.

FEES; TAXES. You will pay the fees, if any, associated with the Software. All amounts due hereunder shall be paid within thirty (30) days

of the date of the invoice. Payments not made within such time period shall be subject to late charges equal to the lesser of (i) one and one-half

percent (1.5%) per month of the overdue amount or (ii) the maximum amount permitted under applicable law. All taxes, duties, fees and other

governmental charges of any kind (including sales and use taxes, but excluding taxes based on the gross revenues or net income of Tyco) that are

imposed by or under the authority of any government or any political subdivision thereof on the fees for the Software shall be borne solely by You,

unless You can evidence tax exemption and shall not be considered a part of a deduction from or an offset against such fees. If You lose tax exempt

status, You will pay any taxes due as part of any renewal or payment. You will promptly notify Tyco if Your tax status changes. You will pay all court

costs, fees, expenses and reasonable attorneys' fees incurred by Tyco in collecting delinquent fees.

LIMITED WARRANTY.

a. Warranty. Tyco warrants that (i) for a period of thirty (30) days from delivery initial delivery of the Software to you (the "Warranty Period"), the Software will operate in substantial conformity with its Documentation. If, during the Warranty Period, you notify Tyco of any non-compliance with the foregoing warranty, Tyco will, in its discretion: (a) use commercially reasonable efforts to provide the programming services necessary to correct any verifiable non-compliance with the foregoing warranties; or (b) replace any non-conforming Software; or if neither of foregoing options is reasonably available to Tyco, (c) terminate this Agreement in whole or in part, and refund to You the fees, if any, paid for the non-conforming Software (less depreciation calculated on a three (3)-year straight-line basis commencing on the date of initial delivery to you). Tyco shall not be liable for failures caused by third party hardware and software (including your own systems), misuse of the Software, or Your negligence or willful misconduct. EXCEPT AS PROVIDED IN THIS SECTION, THE SOFTWARE IS PROVIDED ON AN "AS AVAILABLE," "AS IS" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, TYCO AND ITS AFFILIATES, AND THEIR RESPECTIVE SUPPLIERS AND VENDORS DISCLAIM ALL OTHER WARRANTIES WITH RESPECT TO THE SOFTWARE, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF NON-INFRINGEMENT, TITLE, MERCHANTABILITY, QUIET ENJOYMENT, QUALITY OF INFORMATION, AND FITNESS FOR A PARTICULAR PURPOSE. TYCO AND ITS AFFILIATES AND THEIR RESPECTIVE SUPPLIERS AND VENDORS DO NOT WARRANT THAT THE SOFTWARE WILL MEET YOUR REQUIREMENTS, OR THAT THE OPERATION OF THE SOFTWARE WILL BE UNINTERRUPTED OR ERROR-FREE, OR THAT DEFECTS IN THE SOFTWARE WILL BE CORRECTED. NO ORAL OR WRITTEN INFORMATION OR ADVICE GIVEN BY TYCO OR ANY OF ITS PERSONNEL OR AGENTS SHALL CREATE ANY ADDITIONAL Tyco WARRANTIES OR IN ANY WAY INCREASE THE SCOPE OF Tyco'S OBLIGATIONS HEREUNDER.

b. Exclusive Remedy. Tyco's entire liability and Your exclusive remedy under the warranty set forth in this Section 8 will be, at Tyco's option, to (i) attempt to correct Software errors with efforts Tyco believes suitable to the problem, (ii) replace at no cost the recording medium, Software or documentation with functional equivalents as applicable, or (iii) refund a pro-rated portion of the license fee paid for such Software (less depreciation based on a five-year life expectancy) and terminate this EULA, provided, in each case, that Tyco is notified in writing of all warranty problems during the applicable warranty period. Any replacement item will be warranted for the remainder of the original warranty period. No

remedy is provided for failure of the Software if such failure is the result of accident, abuse, alteration or misapplication with respect to the Software or any hardware on which it is loaded. Warranty service or assistance is provided at the original point of purchase.

LIMITATION OF LIABILITY. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL TYCO AND ITS AFFILIATES

AND THEIR RESPECTIVE SUPPLIERS AND VENDORS BE LIABLE TO YOU OR ANY THIRD PARTY FOR ANY SPECIAL, INCIDENTAL,

CONSEQUENTIAL, PUNITIVE, OR INDIRECT DAMAGES, WHICH SHALL INCLUDE, WITHOUT LIMITATION, DAMAGES FOR PERSONAL

INJURY, LOST PROFITS, LOST DATA AND BUSINESS INTERRUPTION, ARISING OUT OF THE USE OR INABILITY TO USE THE SOFTWARE,

EVEN IF THEY HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ANY CASE, THE ENTIRE AGGREGATE LIABILITY OF

TYCO AND ITS AFFILIATES AND THEIR RESPECTIVE SUPPLIERS AND VENDORS UNDER THIS AGREEMENT FOR ALL DAMAGES,

LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE) SHALL BE LIMITED

TO FEES PAID BY YOU FOR THE SOFTWARE, IF ANY, DURING THE THREE (3) MONTHS IMMEDIATELY PRECEDING THE FIRST EVENT

GIVING RISE TO LIABILITY. BECAUSE AND TO THE EXTENT THAT SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSIONS OR

LIMITATIONS OF LIABILITY ABOVE, THESE MAY NOT APPLY TO YOU.

10.

CONFIDENTIALITY. You acknowledge that the ideas, methods, techniques, and expressions thereof contained in the Software

(collectively, "Tyco Confidential Information") constitute confidential and proprietary information of Tyco, the unauthorized use or disclosure of which

would be damaging to Tyco. You agree to hold the Software and Tyco Confidential Information in strictest confidence, disclosing information only to

permitted individual employees who are required to have access in order to perform under this Agreement and to use such information only for the

purposes authorized by this Agreement. You are responsible for and agree to take all reasonable precautions, by instruction, agreement or otherwise,

to ensure that Your employees who are required to have access to such information in order to perform under this Agreement, are informed that the

Software and Tyco Confidential Information are confidential proprietary information belonging to Tyco and to ensure that they make no unauthorized

use or disclosure of such information. You may disclose Tyco Confidential Information if You are required to do so pursuant to a governmental agency,

a court of law or to any other competent authority so long as You provide Tyco with written notice of such request prior to such disclosure and

cooperate with Tyco to obtain a protective order. Prior to disposing of any media reflecting or on which is stored or placed any Software, You will

ensure any Software contained on the media has been securely erased or otherwise destroyed. You recognize and agree a remedy at law for damages

will not be adequate to fully compensate Tyco for the breach of Sections 1, 2, or 10. Therefore, Tyco will be entitled to temporary injunctive relief

against You without the necessity of proving actual damages and without posting bond or other security. Injunctive relief will in no way limit any other

remedies Tyco may have as a result of breach by You of the foregoing Sections or any other provision of this Agreement.

11.

DATA COLLECTION AND USE. You acknowledge and agree that the Software and/or hardware used in connection with the Software may

collect data resulting from or otherwise relating to Your use of the Software and/or hardware ("Data") for purposes of providing You with service/product

recommendations, benchmarking, energy monitoring, and maintenance and support. Tyco shall be the exclusive owner of all Data. Tyco shall have

the right to de-identify Your Data so that it does not identify You directly or by inference (the "De-Identified Data"). Tyco shall have the right and ability

to use the De-Identified Data for its business purposes, including improvement of the Software, research, product development, product improvement

and provision of products and services to Tyco's other customers (collectively, "Tyco's Business Purposes"). In the event Tyco does not own or is

unable to own the De-Identified Data as a result of applicable law, or contractual commitments or obligations, You grant Tyco a non-exclusive,

perpetual, irrevocable, fully-paid-up, royalty free license to use, copy, distribute, and otherwise exploit statistical and other data derived from Your use

of the De-Identified Data for Tyco's Business Purposes.

12.

FEEDBACK. You may provide suggestions, comments, or other feedback (collectively, "Feedback") to Tyco and its affiliates with respect

to their products and services, including the Software. Feedback is voluntary and Tyco is not required to hold it in confidence. Tyco may use Feedback

for any purpose without obligation of any kind. To the extent a license is required under Your intellectual property rights to make use of the Feedback,

You grant Tyco and its affiliates an irrevocable, non-exclusive, perpetual, world-wide, royalty-free license to use the Feedback in connection with

Tyco's and its affiliates' businesses, including enhancement of the Software, and the provision of products and services to Tyco's customers.

13.

GOVERNING LAW AND JURISDICTION.

a. This EULA is governed by and construed in accordance with the laws of the State of Wisconsin, as applied to agreements entered into and wholly performed within Wisconsin between Wisconsin residents. In the event the foregoing sentence is determined by a court of competent jurisdiction to not be enforceable or applicable to an action or proceeding brought by either party relating to or under this EULA, the parties agree to the application of the laws of the country in which You entered into this EULA to govern, interpret, and enforce all of Your and Tyco's respective rights, duties, and obligations arising from, or relating in any manner to, the subject matter of this EULA, without regard to conflict of law principles. The United Nations Convention on Contracts for the International Sale of Goods does not apply to any such action or proceeding.

b. Jurisdiction. Any action or proceeding brought by either party hereto shall be brought only in a state or federal court of competent jurisdiction located in Milwaukee, Wisconsin and the parties submit to the in personam jurisdiction of such courts for purposes of any action or proceeding. In the event the foregoing sentence is determined by a court of competent jurisdiction to not be enforceable or applicable to an action or proceeding brought by either party relating to or under this EULA, the parties agree all rights, duties, and obligations of the parties are subject to the courts of the country in which You entered into this EULA.

14. GENERAL. This EULA constitutes the entire understanding and agreement between the parties with respect to the transactions contemplated in this EULA and supersedes all prior or contemporaneous oral or written communications with respect to the subject matter of this EULA, all of which are merged in this EULA. This EULA shall not be modified, amended or in any way altered except by an instrument in writing signed by authorized representatives of both parties. In the event that any provision of this EULA is found invalid or unenforceable pursuant to judicial decree, the remainder of this EULA shall remain valid and enforceable according to its terms. Any failure by Tyco to strictly enforce any provision of this EULA will not operate as a waiver of that provision or any subsequent breach of that provision. The following provisions shall survive any termination or expiration of this EULA: Sections 3.a (Restrictions), 3.i (Compliance with laws). 4 (Third Party Software), 6 (Term and Termination), 7 (Fees and Taxes) (to the extent of any fees accrued prior to the date of termination), 9 (Limitation of Liability), 10 (Confidentiality), 11 (Data Collection and Use), 12 (Feedback), 13 (Governing Law and Jurisdiction), 14 (General), 15 (Export/Import), and 16 (U.S. Government Rights). Tyco may assign any of its rights or obligations hereunder as it deems appropriate. IT IS EXPRESSLY UNDERSTOOD AND AGREED THAT IN THE EVENT ANY REMEDY HEREUNDER IS DETERMINED TO HAVE FAILED OF ITS ESSENTIAL PURPOSE, ALL LIMITATIONS OF LIABILITY AND EXCLUSIONS OF DAMAGES SET FORTH HEREIN SHALL REMAIN IN EFFECT.

15.

EXPORT/IMPORT. The Software is licensed for use in the specific country authorized by Tyco. You may not export or import the Software

to another country without Tyco's written permission and payment of any applicable country specific surcharges. You agree to comply fully with all

relevant and applicable export and import laws and regulations of the United States and foreign nations in which the Software will be used

("Export/Import Laws") to ensure that neither the Software nor any direct product thereof are (a) exported or imported, directly or indirectly, in violation

of any Export/Import Laws; or (b) are intended to be used for any purposes prohibited by the Export/Import Laws. Without limiting the foregoing, You

will not export or re-export or import the Software: (a) to any country to which the United States or European Union has embargoed or restricted the

export of goods or services or to any national of any such country, wherever located, who intends to transmit or transport the Software back to such

country; (b) to any user who You know or have reason to know will utilize the Software in the design, development or production of nuclear, chemical

or biological weapons; or (c) to any user who has been prohibited from participating in export transactions by any federal or national agency of the

U.S. government or European Union. You will defend, indemnify, and hold harmless Tyco and its affiliates and their respective licensors and suppliers

from and against any and all damages, fines, penalties, assessments, liabilities, costs and expenses (including attorneys' fees and expenses) arising

out of any Your breach of this Section.

16.

U.S. GOVERNMENT RIGHTS. The Software is a "commercial item" as that term is defined at 48 CFR 2.101 (October 1995), consisting of

"commercial computer software" and "commercial computer software documentation," as such terms are used in 48 CFR 12.212 (September 1995),

and is provided to the U.S. Government only as a commercial end item. Consistent with 48 CFR 12.212 and 48 CFR 227.7202-1 through 227.7202-

4 (June 1995), all U.S. Government End Users acquire the Software with only those rights set forth herein.

17. SPECIAL PROVISIONS FOR POWERMANAGE SOFTWARE. If the Software consists of or includes Tyco's PowerManage IP/GPRS-based Security Management Platform software, then the following additional provisions shall apply to Your use of the Software:
a. Subject to purchasing the requisite number of licenses, You may use the Software to provide services to Your, and Your authorized dealer's end user customers ("Customers") to remotely access and use the end user functionality of the PowerManage Software, as installed on Your hardware, for the sole purpose of remotely configuring, managing and monitoring their intrusion systems, provided that You comply with all applicable privacy and other laws governing Your providing such services and access to Customers.
b. You will not, and will not permit any dealer, Customer or other person reasonably within Your control to, rent, lease, sub-license, loan, copy, modify, adapt, merge, translate, reverse engineer, decompile, disassemble or create derivative works based on the whole or any part of the Software.
c. You may establish terms and conditions for the engagement of Your dealers and the provision of services using the Software to Customers, provided that all such agreements are consistent with the terms of this EULA. You will be solely liable to Your dealers and Customers under the terms and conditions of such agreements. Tyco will not be bound by, and You will indemnify and hold harmless Tyco and its affiliates from any claims or demands of any third party arising out of or related to, the grant of any warranties, indemnities, or other terms and conditions greater in scope than those set forth in this EULA.
d. You shall include statements in You welcome kit and/or its agreement(s) with Customer's to remind them to keep secure their login and password details and comply with all applicable security policies.
e. You shall be solely responsible for: (i) all services You offer and supply to Your dealers and Customers; (ii) all of Your, Your dealer and Customer content, posted, printed, stored, received, routed or created through the use of the Software, including both its content and accuracy; (iii) managing the provision of the service offered by You to Your Customers using the Software; and (iv) compliance with all privacy and other laws applicable to Your use of the Software and provision of services.
f. You agree that You will comply with applicable all laws and regulations relating to the protection and privacy of the Personal Information of Customers and will utilize appropriate security, technical and organizational measures to protect against unauthorized or unlawful processing of Personal Information and against accidental loss or destruction of, or damage to, Personal Information, in connection with Your use of the Software. Personal Information means any information concerning an identifiable individual (including an End User), including information obtained from an End User through the use of Software, such as photos and video.
g. You agree to indemnify Tyco and its affiliates for any claims, damages and expenses (including reasonable attorney's fees) related to Your or Your dealer's failure to comply with this Section 17.

Table of Contents

POWERMANAGE 4.8 UPDATES

PIR camera zone association

Associating a PIR camera with a sensor

Using video on demand with ITv2 integration

PIR camera images during a system test

Upgrading 4G/LTE modems

Interactive user management

Panel search by customer information

Authorization settings for interactive users

Panel connection channel status

Viewing panel connection channels

Reading the diagnostics of a panel

Enabling or disabling temperature and light statistics for a group of panels with smart devices

Viewing GSM signal statistics

Integration session access keys for type 2 ITv2 panels

Customer information on the Panels page

Configuring the removal of events, processes, and reports from the server in rotation

Server CUSTOMER INFO tab in the system settings

GETTING STARTED

Introduction to PowerManage

Introduction to the PowerManage web help

Compatible systems

Regular tasks to perform

Setting up PowerManage

Server parameter configuration methods

PowerManage architecture

Navigating the user interface

Navigating the MY PROCESSES pane

Using the search filter

-1-

Logging on to the PowerManage system

Changing your logon password

Resetting a forgotten password

Configuring the server parameters by using the PowerManage web application

Configuring the server parameters by using the PowerManage Management Console

PANELS PAGE

Navigating the Panels page

Adding panels to the server

Adding a panel to the server

Servicing panels

Refreshing a panel configuration

Pushing a basic configuration to one or more panels

Assigning a panel to a different group

Reassigning one or more panels that are marked for service

Marking one or more panels for service on the Panels page

Resolving faults in one or more panels

Suspending faults in one or more panels

Creating a new report on the Panels page

Running an inspection on the Panels page

PANEL HUB

Navigating the Panel hub

Viewing a panel in the panel hub

Marking a panel for service in the panels hub

Reassigning a panel for service in the panels hub

Resolving faults in a panel in the panels hub

Suspending faults in a panel in the panels hub

Resuming faults in a panel in the panels hub

Devices tab

Navigating the Devices tab

Adding a wireless device to a panel

Refreshing the Received Signal Strength Indicator of a panel

Viewing all devices with troubles in a panel

Performing a walktest on all eligible devices

Bypassing, soak testing, and marking a device as rarely triggered

Renaming or removing a device

Editing the configuration of a device

Using the VIDEO ON DEMAND tab

Viewing device video footage

Temperature and light readings on the METEO tab

Viewing device smart temperature or light readings

Enabling METEO data for a group

Using the PARENT and CHILDREN tabs

-2-

Info tab Navigating the Info tab Editing basic panel and customer information State tab Configuration tab Navigating the Configuration tab Current and previous panel configurations list Creating a basic configuration from an existing panel configuration Synchronizing the configuration of an individual panel Editing the configuration settings of an individual panel Locations tab Processes tab Reports tab Logs tab Navigating the Logs tab Downloading a panel log file in the panels hub Remote inspections tab Navigating the Remote inspections tab Scheduling a remote inspection for an individual panel Events tab Firmware tab Navigating the Firmware tab Upgrading the firmware of an individual panel in the panel hub Keypad tab
REMOTE INSPECTION PAGE
Navigating the Remote Inspection page Remote inspection tests Remote inspection values Creating a remote inspection for a batch of panels Scheduling one or more remote inspections for a batch of panels Canceling a remote inspection Running a remote inspection manually
EVENTS PAGE
Navigating the Events page Examining event video on the Events page Examining events on the Events page Viewing an event or multiple events on the Events page
REPORTS PAGE
Navigating the Reports page Creating new reports Creating a new report for all panels in the server
-3-

73 73 74 75 77 77 79 79 80 80 81 82 83 85 85 86 87 87 88 89 91 91 91 93
94
94 96 97 97 98 99 99
100
100 101 102 103
104
104 106 107

Stopping or removing a report from the Reports page

107

FIRMWARE PAGE

108

Navigating the Firmware page

108

Mass upgrading the firmware of a device

109

SYSTEM DROP-DOWN MENU

110

Settings page

111

Navigating the Settings page

111

General tab

113

Editing the cellular connection settings

113

Enabling or disabling the auto-enrollment of panels to the server by broadband connection

113

Masking the system ID

113

Enabling or disabling the automatic deletion of the server IP address from a panel when you remove it from the

server

113

Receiver tab

114

Enabling or disabling email and SMS notifications for online and offline panel events

114

Enabling or disabling the generation of system online and offline events for one and two-channel panels

114

Resolve tab

115

Enabling or disabling remote inspection success email notifications to the customer

115

Enabling or disabling the generation of remote inspection success and failure events

115

Interactive tab

116

Editing the user notifications settings

116

Editing the interactive session settings

116

Editing the advertisement settings

116

Message brokers tab

117

Adding a message broker to the system

119

Add message broker settings

120

Creating a GET or POST request template

121

Substituting values in your GET or POST request template

122

GET or POST request example

123

Example information provided

123

GET/POST template request

123

Editing message broker information

124

Removing a message broker from the server

124

Groups page

125

Navigating the Groups page

125

Group parameters

126

Adding a new group

128

Group hub

130

CS communicating tab in the group hub

131

Group central station communication settings

132

Configuring the central station communication settings for a group

133

Processes page

134

-4-

Navigating the Processes page

134

Processes page duration column

135

Stopping a process

135

Users page

136

Navigating the Users page

136

Default super admin

137

Removing, suspending and enabling users

138

Adding or editing users

138

Adding a new user

138

Editing user information

138

Roles page

140

Navigating the Roles page

140

Role types

141

Adding a new role

141

Editing a role

141

Central stations page

143

Navigating the Central stations page

143

Adding or editing central stations

144

Adding a central station

145

Editing a central station configuration

145

Removing a central station

146

Basic configurations page

147

Navigating the Basic configurations page

147

Basic configuration parameters

148

Editing a basic configuration

149

Removing a basic configuration

149

Installers page

150

Navigating the Installers page

150

Accepting or rejecting installers

151

Interactive users page

152

Navigating the Interactive users page

152

Registering a user on the server with the mobile application

153

Dashboard page

154

-5-

PowerManage 4.8 updates
See the following list of PowerManage 4.8 updates.
PIR camera zone association
You can associate a PIR (passive infrared) camera with up to eight sensors. If any of the sensors trigger, the PIR camera records video footage for a short period of time. In the PowerManage web application, the footage associates with the alarm event that the sensor triggers and not the PIR camera. In the following example, the sensor in zone 1 is connected to the PIR camera in zone 248. For more information, see Camera Zone Assign in Table 1 and Zone in Table 2. When the sensor in zone 1 triggers an alarm, the PIR camera footage attaches to the sensor. For more information, see Camera icon in Table 2. To associate a PIR Camera with one or more sensors, see Associating a PIR camera with a sensor.
Figure: PIR camera zone association

Table 1. PIR camera zone association

Callout Name

Description

UPLOAD button

Click UPLOAD to upload the configuration you make in Camera Zone Assign to the

server.

PIR camera

Click a PIR camera device to open the device in the examination pane.

CONFIGURATION Click CONFIGURATION to edit the device configuration.

tab

Camera Zone Assign Enter the zone numbers of the sensors that you want to trigger the PIR camera.

- 12 -

Figure: PIR camera zone association event

Table 2. Zone association event

Callout Name

Description

Camera icon Indicates that video footage is available from an associated PIR camera.

Zone

Indicates the zone number of the sensor.

- 13 -

Associating a PIR camera with a sensor
Note: You can associate a PIR camera with sensors with a PSP 1.30 panel only. 1. To open a panel in the panel hub, on the Panels page, in the PANEL column, click the panel name. 2. On the DEVICES tab, click a PIR camera device. 3. In the examination pane, click CONFIGURATION. If the configuration parameters are not up to date, click REFRESH. 4. Scroll down to Camera X Zone Assign. The X stands for the PIR camera device zone number. 5. In a Zone Cam Trig field, enter the zone number of the sensor that you want to trigger the PIR camera to record video foot-
age. 6. Optional: Repeat Step 5 to associate the PIR camera with up to seven additional trigger sensor devices. 7. To save the configuration in the panel, in the notification panel below the Devices tabs, click UPLOAD.
Using video on demand with ITv2 integration
The user or operator can record a short video clip after an alarm with video on demand through the ITv2 protocol integration. In Neo and PSP panels, video on demand is available only if the FIBRO receiver channel is configured to the PowerManage server. For PSP panels version 1.3 and later, you can use video on demand with the ITv2 integration channel.
PIR camera images during a system test
In a system test, Neo panels version 1.35 and later, and PSP panels version 1.30 and later, upload two images from each PIR camera sensor. You can view the video footage in the PowerManage GUI. If both the FIBRO receiver and the ITv2 integration channels direct to the PowerManage server, one system test event appears in the PowerManage web application with the PIR camera video footage. If the ITv2 integration channel only directs to the PowerManage server, two system test events appear in the PowerManage web application. The first system test event, like in previous versions, does not have video. The second system test event contains video footage from the PIR cameras.
- 14 -

Upgrading 4G/LTE modems
You can upgrade 4G/LTE cellular modems for PowerMaster panels. The 4G/LTE modem comprises two parts that you can upgrade separately, the GSM modem and the OTA (Over The Air) modem.
Before you can upgrade either the GSM modem or the OTA modem, technical support must upload the upgrade package to the repository and attach it to the PowerManage server. The packages appear in the global FIRMWARE page and the local FIRMWARE tab.
Note: To upgrade the GSM modem, choose the upgrade package that matches both your current version and the version that you want to upgrade to. To upgrade the OTA modem, choose only the upgrade package that matches the version that you want to upgrade to.
To mass upgrade the GSM modem or the OTA modem for multiple panels, see in Mass upgrading the firmware of a device.
To upgrade the GSM modem or the OTA modem for a single panel, see in Upgrading the firmware of an individual panel in the panel hub.
You can see the 4G/LTE cellular modem on the DEVICES tab in the panel hub. The software version and RSSI also display. For more information see GSM modem and OTA modem in GSM modem and OTA modem on the devices tab.
Figure: Global firmware page

Table 3. Global firmware page Callout Name

Firmware page

GSM Modem and OTA modem

- 15 -

Figure: Local firmware page

Table 4. Local firmware page Callout Name

Description

Upgrade packages

Select an upgrade package in the APPLY PACKAGE list

FIRMWARE tab

FIRMWARE tab on the panels page

Upgrade package dropdown list Click to select an upgrade package from a dropdown list.

Figure: GSM modem and OTA modem on the devices tab

Table 5. GSM modem and OTA modem on the devices tab Callout Name

GSM modem

OTA modem

- 16 -

Interactive user management
The Interactive Users page includes additional interactive user management features. For more information, see Table 7. For more information about the Interactive Users page, see Interactive Users page in Table 6. Figure: Interactive Users page updates

Table 6. Interactive Users page updates

Callout Name

Description

Interactive

For more information, see Navigating the Interactive users page.

Users page

ADD USER Click to add a new user with an email address. The new user receives a two-factor authen-

tication verification email to enter in the ConnectAlarm app.

- 17 -

Figure: Interactive user management

Table 7. Interactive user management

Callout Name

Description

SUSPEND

Click to suspend the user.

RESET PASSWORD

Click to reset the user's password.

Connected panels

Displays the panels the user is connected to.

l PANEL: Displays the name of the panel

l GROUP: Displays the panel group

l USER: Displays the type of user permissions the user has for the panel

Remove panel button

Click to remove a panel from the interactive user account

ADD PANEL

Click to add a new panel to the interactive user account

- 18 -

Panel search by customer information
You can search for a panel on the Panels page using the following information that is on the INFO tab: l Customer name l Customer email address l Customer phone number l Customer address l Any comments posted on the INFO tab
For example, you can search for the panel in the following figure that contains the comment, short remark. For more information, see Panel in Table 9 and Comment in Table 8. If you type short remark in the search bar on the Panels page, the search results display the panels that contain the comment in the INFO tab of the panel. For more information, see CUSTOMER INFO in Table 8.
Figure: Customer information on the INFO tab

Table 8. Customer information on the INFO tab

Callout Name

Description

CUSTOMER INFO Information about the customer that users can edit on the INFO tab.

Comment

A comment entered by a user. Click EDIT to leave a comment.

- 19 -

Figure: Searching for panels with customer information

Table 9. Searching for panels with customer information

Callout Name

Description

Comment Type a comment to search the Panels page for any panel with the same comment left in the

panel's INFO tab.

Panel

Panels that contain the search term in the panel's INFO tab appear in the search results.

- 20 -

Authorization settings for interactive users
Figure: Authorization settings

Table 10. Authorization settings

Callout Name

Description

Settings page

For more information, see Settings page.

INTERACTIVE

For more information, see Interactive tab.

tab

AUTHORIZATION

l FIRST FACTOR EXPIRATION PERIOD [SECONDS]: The time that a

SETTINGS

user can stay logged on to the app when the AlarmInstall and ConnectAlarm

apps are minimized and running in the background

l EMAIL CODE LENGTH: The length of the verification email code that the server sends to the user during the two-factor authentication sign up process

l ACCOUNT LOGIN LOCK TIMEOUT [SECONDS]: The length of time that the user's account is blocked from a panel if the user enters incorrect two-
factor authentication logon information for more times than the limit

l PANEL LOGIN ATTEMPTS LIMIT: The number of two-factor authentication logon retries before the user's account is blocked

l SECOND FACTOR EXPIRATION PERIOD [SECONDS]: The length of time that the AlarmInstall and ConnectAlarm app stay connected to a panel if
the app is minimized and running in the background.

l EMAIL CODE EXPIRATION PERIOD [SECONDS]: The length of time that the two-factor authentication email verification code is valid.

l ACCOUNT LOGIN ATTEMPTS LIMIT: The number of two-factor authentication logon retries before the user's account is blocked

l PANEL LOGIN LOCK TIMEOUT [SECONDS]: The length of time that access to a panel is blocked if the user enters incorrect two-factor authen-
tication log on information for more times than the limit

l PERMANENT USER LIFETIME [DAYS]: The number of days a user has a permanent user status after successfully logging on to a panel. Permanent
users can log on to the panel, even if the panel is locked

- 21 -

Panel connection channel status
To view the channel connection statuses of a panel, see ITv2 integration channels and FIBRO receiver channels in Table 11. In the following figure, the Neo panel has four ITv2 integration connection channels. The first channel is connected to the server and the remaining three channels are not configured. The Neo panel also has four FIBRO receiver connection channels. The first channel is connected to the server and is online. The remaining three channels are not configured.
Figure: Panel communication channel status on the DEVICES tab

Table 11. Panel communication channel status on the DEVICES tab

Callout Name

Description

Selected

Click a panel to open the panel in the examination pane and view the connection channels on

panel

CONNECTION STATUS tab.

ITv2 chan- There are four ITv2 integration connection channels.

nels

FIBRO

There are four FIBRO receiver connection channels.

channels

- 22 -

Viewing panel connection channels
1. To open a panel in the panel hub, on the Panels page, in the PANEL column, click the panel name. 2. On the DEVICES tab, click the panel you want. On the CONNECTION STATUS tab, the panel channel connection
statuses display in the examination pane. For more information on panel channel connection statuses, see Viewing panel connection channels.
- 23 -

Reading the diagnostics of a panel
Read the diagnostics of a panel to view the panel power data. Note: System diagnostics are available for Neo and PSP panels only. 1. To open a panel in the panel hub, on the Panels page, in the PANEL column, click the panel name. 2. From the ACTIONS list, click Read Diagnostic. A Read diagnostic info process starts in the MY PROCESSES pane.
For more information about the MY PROCESSES pane, see Navigating the MY PROCESSES pane. 3. When the process ends successfully, on the DEVICES tab, click the panel. 4. In the examination pane, to open the DIAGNOSTIC tab, click DIAGNOSTIC.
To ensure the data is up to date, repeat this procedure to refresh the diagnostic reading. Figure: Starting a Read diagnostic process

Table 12. Starting a Read diagnostic process

Callout Name

Description

Read diagnostic info When you click Read Diagnostic, a Read diagnostic info process starts in the

process

MY PROCESSES pane.

Read Diagnostic

Click to start a Read diagnostic info process.

- 24 -

Figure: Panel diagnostic results

Table 13. Panel diagnostic results Callout Name

Read diagnostic info

process

Selected panel

DIANOSTIC tab

Description
When you click Read Diagnostic, a Read diagnostic info process starts in the MY PROCESSES pane.
Click a panel to open it in the examination pane.
Click DIAGNOSTIC to view the panel's diagnostic information on the DIAGNOSTIC tab.

- 25 -

Enabling or disabling temperature and light statistics for a group of panels with smart devices
Note: Temperature and light statistics are disabled by default for groups. Processing this data increases communication and requires higher bandwidth. 1. In the navigation pane, click System, then click Groups. 2. Click the group you want. 3. Click EDIT GROUP. 4. Enable Temperature/light statistic. 5. Click SAVE. To view the temperature or light statistics of a device, see Viewing device smart temperature or light readings. Figure: Temperature and light statistic status

Table 14. Temperature and light statistic status Callout Name

Groups page

TEMPERATURE/STATISTIC status

- 26 -

Figure: Temperature and light graph on the METEO tab

Table 15. Temperature and light graph on the METEO tab Callout Name

DEVICES tab

Selected smart device

Smart device icon

METEO tab

- 27 -

Viewing GSM signal statistics
1. To open a panel in the panel hub, on the Panels page, in the PANEL column, click the name of the panel that you want. 2. On the DEVICES tab, click the GSM Modem. 3. To view the GSM statistics, in the examination pane, click GSM RSSI.
Note: In PowerManage 4.8, GSM modem and OTA modem appear in the DEVICES tab, separate from the panel. 4. Optional: To open the GSM RSSI statistics dialog box, click SHOW. In the dialog box, you can view GSM RSSI statistical
graphs representing interactive time periods. Figure: Viewing GSM signal statistics

Table 16. Viewing GSM signal statistics

Callout Name

Description

GSM

A cellular communication modem

modem

OTA

An 'Over the Air' software package in the 4G/LTE cellular modem. The OTA modem exists

modem

only in PowerMaster panels.

GSM

Click GSM RSSI to view the connection strength of the cellular modem over time.

RSSI tab

SHOW

Click to view a larger graph that is interactive.

- 28 -

Integration session access keys for type 2 ITv2 panels
Neo and PSP panels use an integration session channel. To encrypt the integration session channels, you require an integration session key for each of the four channels. To access the four keys, in your Neo or PSP panel menu, enter the following: [*][8]<installer code>[851][423]/[450]/[477]/[504] Note: In previous versions of PowerManage, the integration session access key was the same for all panels. From PowerManage version 4.8, the integration session access key is unique to a panel and you cannot use the key for any other panel.
- 29 -

Customer information on the Panels page
On the Panels page, the CUSTOMER column displays the first name of the customer that is associated with that panel. For more information, see CUSTOMER column in the following figure. Click the customer name to view more customer information from the INFO tab. For more information, see Customer information in Table 18.
Figure: CUSTOMER column on the Panels page

Table 17. CUSTOMER column on the Panels page

Callout Name

Description

Panels page

Click to view the connected panels

CUSTOMER column Displays the customer's first name

Customer information Click the customer's name to view the following customer information:

l Customer name

l Customer email address

l Customer phone number

l Customer address

l Any comments posted on the INFO tab

Figure: INFO tab information in the CUSTOMER column

Table 18. INFO tab information in the CUSTOMER column

Callout Name

Description

Customer information Appears if you click the customer name. This information populates the INFO tab.

- 30 -

Configuring the removal of events, processes, and reports from the server in rotation
Set the rotation time period to remove events, processes, or reports from the server.
1. In the navigation pane, click System, then click Settings.
2. On the RESOLVE tab, in the ROTATION pane, click EDIT.
3. Optional: In the Events Age [DAYS] field, enter the number of days you want events to stay on the server before the system removes them.
4. Optional: In the Process Age [DAYS] field, enter the number of days you want processes to stay on the server before the system removes them.
5. Optional: In the Report Age [DAYS] field, enter the number of days you want reports to stay on the server before the system removes them.
Figure: Rotation of events processes and reports on the RESOLVE tab

Table 19. Rotation of events processes and reports on the RESOLVE tab Callout Name

Settings page

RESOLVE tab

ROTATION pane

- 31 -

Server CUSTOMER INFO tab in the system settings
You can add or edit the following server administrator customer information in the CUSTOMER INFO tab in the system settings:
l Customer name l Address l Web admin email address
Note: The email address in WEB ADMIN EMAIL is also the default super admin logon email address. The default email address is admin@tycomonitor.com.
l Personal email address l Point of contact name l Phone number Figure: Customer info tab in the system settings

Table 20. Customer info tab in the system settings Callout Name

Settings page

WEB ADMIN EMAIL

CUSTOMER INFO tab

- 32 -

Getting started
Introduction to PowerManage
Use the PowerManage service management platform to manage panels remotely in real time from a central monitoring station (CMS) and with an internet protocol (IP) receiver. Advantages of the PowerManage server:
l Receiver: PowerManage serves as an IP receiver for regular events and video events. l Resolve: PowerManage enables home control and services such as reports, tests and panel configuration. l Interactive: PowerManage enables users and installers to access the panel with the mobile application.
Introduction to the PowerManage web help
The PowerManage documentation provides monitoring service provider operators and IT managers instruction on managing the following:
l The PowerManage service management platform l Security alarm panels l Panel configurations l Groups of monitored panels l Alarms and events l System tasks
Compatible systems
PowerManage supports the following security systems: l Visonic PowerMaster and PowerMax panels Note: Some PowerManage features do not exist in older panel versions. l Neo panels with version 1.11 and later and communicators with version 4.11 and later l PowerSeries Pro systems up to version 1.3 l SIA-IP protocol communication based monitoring systems l Dual-path communicator
Supported NEO panels versions: l HS2128: v.1.36 l HS2016: v.1.11, v.1.2, v.1.31, and 1.33. l HS2016-4: v.1.11, v.1.2, v.1.31, and 1.33. l HS2032: v.1.11, v.1.2, v.1.31, and 1.33. l HS2064: v.1.11, v.1.2, v.1.31, and 1.33.
Supported NEO communicator versions: l TL2803GRE: v.5.41, v.4.11 (Ethernet only), v.5.01, v. 5.02, v.5.03, v.5.11, v.5.21, and v.5.3.
Supported PSP panels versions: l HS3248: v.1.30.xx.xxx l HS3032: v.1.02.01.001, v.1.11.01.002, and v.1.20.01.029. l HS3128: v.1.02.01.001, v.1.11.01.002, and v.1.20.01.029. l HS3248: v.1.02.01.001, v.1.11.01.002, and v.1.20.01.029.
Supported Visonic panels versions: l PowerMaster-10: v.20.213/214, v.E20.214, v.L20.213, v.R19.412, v.K18.415, v.K18.055, v.K17.133, v.K16.012, and v.I12.012.
- 33 -

l PowerMaster-30: v.20.213/214, v.E20.214, v.L20.213, v.R19.412, v.K18.415, v.K18.055, v.K17.133, v.K16.012, and v.I12.012.
l PowerMaster-360R: v.20.213/214, v.E20.214, v.L20.213, v.R19.412, v.K18.415, v.K18.055, v.K17.133, v.K16.012, and v.I12.012.
l PowerMax PRO (C17.108) PowerLink software versions:
l x.x.94.14 l x.x.93.17 l x.x.92.6 l x.x.46 l 7.4/5.27
Regular tasks to perform
l View and handle security and maintenance events. For more information, see Events page. l Configure panels l Diagnose and resolve panels l Perform inspections, reports, and firmware upgrades. For more information about remote inspections, see Remote
inspections page. For more information about reports, see Reports page. For more information about firmware upgrades, see Firmware page. l Enable and disable homeowner and installer access to panels by using the user and installer mobile applications. For more information, see user and installer apps in Navigating the Installers page. l Add new panels to the server. For more information, see Adding a panel to the server.
- 34 -

Setting up PowerManage
1. Plan the permission framework. a. To group similar panels together and perform common actions to large groups of panels at once, create panel groups. For more information on adding groups see Adding a new group. b. Add server users. For more information, see Adding a new user. c. To define the permissions of the server users, create roles to connect to each server user. For more information on creating roles and defining permissions, see Roles page.
2. To organize the user hierarchy of the server, define the administrator and the operator accounts on Users page.
Server parameter configuration methods
Configure the PowerManage server parameters with one of the following methods: l The PowerManage application web site. For more information, see Configuring the server parameters by the web application. l The PowerManage Management Console. For more information, see Configuring the server parameters by the console.
Related topics PowerManage architecture Navigating the user interface Navigating the MY PROCESSES pane Using the search filter Logging on to the PowerManage system
- 35 -

PowerManage architecture
Figure: PowerManage architecture

Table 21. PowerManage architecture components

Callout Name

Description

PowerManage The PowerManage server

server

Receiver

The PowerManage receives events from the panels by IP or GPRS communication and displays them on the server. The PowerManage then forwards the events to automation applications or central monitoring stations using the following protocols:
l Panels to server protocols:
l Standard protocols, such as SIA, CID, and FIBRO
l Proprietary protocols, such as power-net
l Server to automation protocols:
l Standard protocols, such as MLR-2 or FEP
l Proprietary protocol, such as VISNAP

Resolve

Enables the server operator to control and view panel parameters, as well as run tests and create reports

One-click

Click to view recent events and any related images or video clips in PowerManage

VDCP pro-

Enables the operation of large numbers of panels simultaneously and

tocol

enables PowerManage to connect to third party applications through a

two-way interface. The two-way interface is a Python based program.

Interactive

app

The user application enables homeowners to perform most operations that are permitted to a panel user. For example, homeowners can view the security system status, remotely arm or disarm the system, receive image verification and view historical logs on a mobile device or remote PC.

The installer mobile application enables the installer to view and configure the panel remotely without visiting the customer's residence.

- 36 -

Navigating the user interface
Figure: Navigating the user interface

Table 22. User interface elements

Callout Name

Description

PowerManage Click to view the version, build number, local time and timezone of the

logo

server. The PowerManage software version displays beside the Power-

Manage logo.

To change the PowerManage logo to a custom logo, contact technical support.

Navigation

pane

To view a page, click the page name in the navigation pane.
If a menu option does not display for a server user, it can be due to any of the following reasons:
l The required privileges are not defined in the user's role. For more information on roles, see Roles page.
l The PowerManage server has licensing logic that removes some of the server's functionality. If pages are missing and it is not due to undefined privileges, contact technical support.

Search bar

Search a page by using by free typing or a number of search filter

options. For more information, see Using the search filter.

User icon

Click the user icon to open a list with the following options: l Settings: To define the following settings, from the user icon list, click Settings: l Language for the server user
l Temperature standard units
l Theme: light or dark

- 37 -

l Automatic log out timeout
l Alarm supervision settings
l Turn on or off app notifications and notification sounds
l Edit Profile: To edit the phone number and country of the server user, from the user icon list, click Edit Profile.
l Change Password: To change the password of the server user, from the user icon list, click Change Password.
l Help: To view the PowerManage web help, from the user icon list, click Help.
l Logout: To log out of the PowerManage web user interface, from the user icon list, click Logout.

The user icon displays the initial of the first name of the user that is logged on. The initials DS display for the default super admin user icon. For more information about users, see Users page.

The MY PROCESSES pane displays the processes that are currently

PROCESSES running and the most recently finished processes that were initiated by

pane

the user's computer. For more information about the MY PROCESSES pane, see Navigating the MY PROCESSES pane.

- 38 -

Figure: Navigation pane

Table 23. Navigation pane pages and lists

Callout Name

Description

Panels

page

Manage the panels that are enrolled on the server. You can enroll panels manually or automatically. To enroll a new panel, see Adding a panel to the server. For more information about Panels page, see Panels page.

To examine a panel in the panel hub, on the Panels page, click the panel name. For more information about the panel hub, see Panel hub.

The sub-menus Faulty Panels and Suspended Faults are examples of preset saved search filters that are related to the Panels page. Click X to
delete the saved search filter.

My Processes

View all of the processes that the logged in user initiates. The My Processes page joins processes that generate together.

page

To view processes initiated by all users and more information on the actions that can be performed, see Processes page.

Remote

Open the Remote inspection page to view, run, and schedule health

inspection tests for the panels that are enrolled in the server. For more information,

page

see Remote inspections page.

To run or view a remote inspection for an individual panel, open the panel in the panel hub and go to the REMOTE INSPECTIONS tab. For more information, see Remote inspections tab.

Events

page

The Events page displays all of the events that are received from all enrolled panels. For more information, see Events page.

Reports

View, create, stop, and remove reports on the Reports page. Reports are

page

in CSV or PDF format. For more information about reports, see Reports

page.

If you create a report on the Reports page, the report runs on all panels that are enrolled on the server. To create a report for an individual panel, see Creating a new report on the Panels page.

Firmware Mass upgrade the firmware of a group of panels or devices on the Firm-

page

ware page. For more information, see Firmware page.

System

To manage issues related to the server, select the required page from the

list

System list. Manage server issues related to the following categories:

groups, processes, users, roles, action log, central stations, basic con-

- 39 -

figurations, installers, interactive users and dashboard. For more information, see Table 24.
- 40 -

Figure: Navigating the System list

Table 24. System list pages Callout Name

Settings page

Groups page

Processes

page

Users page

Roles page

Action log

page

Central sta-

tions page

Basic con-

figurations

page

Installers page

Interactive

users page

Dashboard

page

Description
Use the settings page to set up server configuration parameters. For more information, see Settings page.
Manage panel groups on the Groups page. A group is a collection of panels that share the same configuration settings. For more information, see Groups page.
View a list of all the processes that run on the server on the Processes page. For more information, see Processes page.
Create, remove, suspend, or enable server users on the Users page. For more information, see Users page.
Manage the roles types that you can assign to users. For more information, see Roles page.
View all of the actions made by the user that is logged on. The Actions log page logs actions in chronological order. A Success or Failure status does not mean that an action finishes with success or failure, it indicates if the action started with success or failure.
PowerManage can also function as a receiver that forwards events from security panels to automation servers or central stations. Manage the information panels communicate on the Central stations page. For more information, see Central stations page.
Manage basic configurations that you can push to multiple panels at once in the Basic Configurations page. For more information, see Basic configurations page.
Manage installer access to the panel with the mobile application on the Installers page. For more information, see Installers page.
Manage user access to the panel with the mobile application on the Interactive users page. For more information, see Interactive users page.
View the overall statistical data from the server in a visual format on the Dashboard page. For more information, see Dashboard page.

- 41 -

Related topics Navigating the MY PROCESSES pane Using the search filter
- 42 -

Navigating the MY PROCESSES pane
The MY PROCESSES pane displays the most recent processes run by the user on the current computer. To view more information about a process, in the MY PROCESSES pane, click the process. For more information about all processes on the server, see Processes page. For more information about the processes of an individual panel, see Processes tab.
Figure: Navigating the MY PROCESSES pane

Table 25. MY PROCESS pane interface elements

Callout Name

Description

Process The colored line under each process signifies the following statuses:

status color

l Gray: The process has not started. l Yellow: The process is in progress.

l Green: The process finishes successfully.

l Red: The process fails.

Click to remove all of the processes from the processes pane.

Click to remove a process from the processes pane.

Related topics Navigating the user interface Using the search filter

- 43 -

Using the search filter
Filter the search by one of the following methods: l Type a search term in the Search bar and click SEARCH. l Select one or more key-value pairs in the Search list. l Begin to type key-value pairs and click the desired option in the auto-complete list.
Figure: Navigating the search filter selection

Table 26. Search interface elements

Callout Name

Description

Selected fil- When you select a Search list key-value pair, the key-value pair saves in

ters

the Search bar as a filter. Filter the search to return a match of one or

more key-value pairs that you set in the Search list.

Click a filter in the Search bar to remove it from the search.

Search bar Enter a term or key-value pair in the Search bar to search the selected

page.

Click the Search bar or start to enter a key or value in the Search bar and
a list of options appears. Select a key and pair from the auto-complete list and the key-value pair saves in the Search bar.

Cancel

Click to cancel a search.

Search list Click to filter the search with one or more key-value pairs.

button

Click the search bar to select a key and a related value, one at a time.

SEARCH Click to search the selected page with a filter or search.

SAVE

Click to save your key-value pairs as a preset search. The saved search

CURRENT appears in the navigation pane in a drop-down list under the related page

name.

Faulty Panels and Suspended Faults are examples of preset saved searches that appear under the Panels page in the navigation pane. To delete a saved search on the navigation pane, click the X next to it.

Selected

Click a search value to add it to the selected filters in the search bar. You

values

can only select one value per key. The key-value pairs change depending

on the page that is selected.

Use the scroll bar to scroll horizontally through the search keys and values.

- 44 -

Related topics Navigating the user interface Navigating the MY PROCESSES pane
- 45 -

Logging on to the PowerManage system
Access the PowerManage system with an email address and password. A user's email address and password identify the user and are set when the user is added to the server. For more information on adding a user to the server, see Adding a new user. To change a user's email address, see Editing user information. For more information about logging in as the Default Super Admin, see Default super admin. Figure: PowerManage logon
Related topics Resetting a forgotten password Changing your logon password Users page
Changing your logon password
1. Click the user icon in the upper-right of any page. 2. From the User list, select Change Password. 3. Enter your current password in the Current Password field. 4. Enter your new password in the New Passwordand Confirm Password fields. 5. Click SAVE.
Note: To change the password of a server user with fewer permissions, navigate to the user on the Users page and click the edit user icon. For more information, see Edit user in Table 61. Related topics Resetting a forgotten password Logging on to the PowerManage system
Resetting a forgotten password
1. From the LOGIN dialog box, click FORGOT PASSWORD in the lower-left corner. 2. Enter your registered email address in the email field and click REMIND. 3. Log on to the email account of the address you provide and retrieve your new password.
Note: If you cannot find the email with the password reset in your inbox, check your spam folder. 4. Log on with your email address and new password.
Related topics Changing your logon password Logging on to the PowerManage system
- 46 -

Configuring the server parameters by using the PowerManage web application
1. Open a web browser. Note: The PowerManage server does not support Internet Explorer or Opera.
2. Enter the IP address or the DNS name of your PowerManage server. For example, enter: https://<server URL name>.
3. To log on, enter the default username and password: l Username: admin@tycomonitor.com l Password: Admin123
Important: Change the default admin password as soon as possible. For more information, see Changing your logon password.
Configuring the server parameters by using the PowerManage Management Console
Note: Use the Management Console to configure the server in the initial stages of the panel installation. It is also mandatory to use the Management Console to configure the internet connection during the setup stages. The Management Console is also referred to as MMI. 1. To log on to the PowerManage server, use an SSH program such as PuTTY, or use the web browser URL: <power-man-
age DNS name>:2200. 2. Enter the default username, mmi. 3. Enter the default password, visonic.
Note: If you log on for the first time, you are prompted to enter a new password after this step.
- 47 -

Panels page
Navigating the Panels page
You can view a list of all of the panels that are enrolled on the server on the Panels page. Figure: Navigating the Panels page

Table 27. Panels page interface elements

Callout Name

Description

Last panel

viewed

Click to view the last panel viewed in the panel hub

Panel filter

Customized search filters that you create for the Panels page appear here. For more information, see Using the search filter.

The preset Faulty Panels and Suspended Faults search filters appear by default. Click Faulty Panels to filter the panels page to only display panels with faults. Click Suspended Faults to filter the panels
page to only display panels with suspended faults.

Check box

Select the check box of one or more panels to enable SERVICE, FAULTS, CREATE REPORT, and RUN INSPECTION.

Panel name

Displays the panel name and panel ID. By default, the panel name is

and account

the panel ID. To change this to a custom name, edit the panel

information in the panel hub. For more information, see EDIT in Table

30. For more information on changing the panel name or account, see Editing basic panel and customer information.

Note: For Neo panels, the panel ID is the integration identification number. To find this number, enter [851][422] in the panel keypad.

Select the panel name to open the panel in the panel hub. For more information about the panel hub, see Panel hub.

SERVICE

To perform an action on one or more selected panels, from the SERVICE list, select one of the following options:
l Change Group l Refresh State l Refresh configuration l Push Basic Configuration

- 48 -

l Trigger Discovery
l Remove For more information on servicing panels, see Servicing panels.

To enable SERVICE, select the check box of one or more panel rows.

FAULTS

To perform an action on one or more selected panels, from the FAULTS list, select one of the following options:
l Mark for service l Reassign l Resolve faults l Suspend faults l Resume faults For more information on servicing panels, see Servicing panels.

To enable FAULTS, select the check box of one or more panel rows.

CUSTOMER column

Displays the customer's first name. Click the customer's name to view more customer information. For more information, Customer information.

Customer

Click the customer's name to view the following customer information:

information

l Customer name

l Customer email address

l Customer phone number

l Customer address

l Any comments posted on the INFO tab

CREATE

REPORT

Click to create a new report for one or more selected panels. For more information about creating a report, see Creating new reports and Creating a new report on the Panels page.

To enable CREATE REPORT, select the check box of one or more panel rows.

GROUP

column

The group that the panel connects to displays in the GROUP column. For more information about groups, see Groups page.

Click the group name to open the group hub. For more information about the group hub, see .

RUN INSPECTION

Click to create a new inspection for one or more selected panels. For more information about creating an inspection, see Creating a remote inspection for a batch of panels and Scheduling a remote inspection for an individual

panel.

To enable RUN INSPECTION, select the check box of one or more panel rows.

Connection status

The G icon represents a GPRS or cellular connection and the B icon represents an Ethernet or broadband connection. The color of an icon
represents the following information:

l If an icon is gray, no communication channel is present.

l If an icon is green, the communication channel is present and the server receives keepalive messages from the panel.

l If an icon is blue, there is an open connection between the panel and the server.

l If an icon is red, the communication channel is present but the server does not receive keepalive messages from the panel.

l If an icon is black, keepalive messages are disabled in the panel's

- 49 -

group.

Note:

l You can only disable keepalive messages for Neo panel groups.

l The icon, Bg, indicates that the cellular connection is through an Ethernet board.

Panel model The model of the panel

EVENTS

column

The EVENTS column contains a summary of alarm and alert events.
The bell symbols indicates an alarm and the warning symbol indicates an alert. For more information on events, see Event severity in Table 48.

Click the bell symbol to view a list of alarms from the panel and click the warning symbol to view a list of alerts from the panel.

If there are no events, or all events are resolved, a green check mark displays.

FAULTS

column

The FAULTS column displays any faults that affect the panel.
Hover over a fault icon to see a detailed description of the fault. Click a fault to view a list of all faults from the panel.

If a panel is marked for service, a user icon appears to left of the FAULTS column with the initial of the user that is assigned to service
the panel. For more information about marking or reassigning a panel for service, see Marking a panel for service in the Panels hub and Reassigning one or more panels that are marked for service.

Search bar

In the search bar, search for a panel with the key-value pairs or by typing a

search term. You can also type a search term to find a panel with private

data, such as name, phone number, email address, and home address,

that is available in the INFO tab of a panel in the panel hub.

User and

Click to open the user and installer apps dialog box and perform one of

installer apps the following actions:

l To allow a user to access the application by using the mobile application, turn on User App.

l To disallow a user to access the application by using the mobile application, turn off User App.

l To allow an installer to access the application by using the mobile application, turn on Installer App.

l To disallow an installer to access the application by using the mobile application, turn off Installer App.

ADD PANEL

Click to add a new panel to the server. For more information on adding a panel to the server, see Adding panels to the server.

RI column

The RI column displays the status of the last remote inspection.

Click the RI icon to open the panel on the REMOTE INSPECTIONS tab in the panel hub. For more information about REMOTE INSPECTIONS tab, see Remote inspections tab.

Related topics Servicing panels Adding panels to the server Adding a panel to the server Assigning a panel to a different group Creating a new report on the Panels page

- 50 -

Marking one or more panels for service on the Panels page Pushing a basic configuration to one or more panels Reassigning one or more panels that are marked for service Refreshing a panel configuration Resolving faults in one or more panels Suspending faults in one or more panels
- 51 -

Adding panels to the server
Add a panel to the server on the Panels page. Note: By default, panels auto-enroll on the server. To disable auto-enroll, contact technical support. To add a panel, click ADD PANEL on the Panels page. For more information, see ADD PANEL in Navigating the Panels page. Figure: ADD PANEL dialog box

In the ADD PANEL dialog box, enter the panel information. See the following definition list for descriptions of the dialog box fields:

Table 28. ADD PANEL dialog box elements

Callout Name

Description

Panel

type

From the Panel type list, select the panel type.

Panel Id In the Panel ID field, enter the panel identification number.

Note: For Neo panels, enter the integration identification number in panel installer menu: [851][422].

Name

In the Name field, enter a name for the panel.

The panel name identifies the panel to mobile application users. If no panel name is entered, the panel ID appears instead.

Account To connect the panel to an automation or central station, enter the ID num-

ber of the automation or central station in the Account field.

Group

From the Group list, select the group that you want to associate the panel with.

Client

Type

Select or clear the Cellular and Ethernet check boxes to define how the panel connects to the server. You can select Cellular, Ethernet, or both.

SIM num- In the SIM number field, enter the number of the SIM card in the panel. The

ber

number is used to send a wake-up SMS to the panel.

Note: The SIM number is equivalent to a phone number.

Customer Enter the customer's information in the Name, Email, Phone, Address,

Info

and Remark fields.

Note:Apart from the Email field, this information is stored and not used.

- 52 -

Adding a panel to the server
1. In the navigation pane, select Panels. 2. On the Panels page, click ADD PANEL. 3. Enter the required information in the ADD PANEL dialog box fields. For more information on the ADD PANEL dialog box
fields, see Adding panels to the server. 4. Click SAVE.
Related topics Servicing panels Navigating the Panels page
- 53 -

Servicing panels

You can service an individual panel in the panel hub, or multiple panels at once in the Panels page. When servicing a panel with the SERVICE or FAULTS lists, see the following definitions:

Table 29. Panel servicing options

Action

Description

Change Group

Move one or more panels from one group to another. For more information about groups, see Groups page

Refresh State

Refresh the most up-to-date information for one or more panels, such as the faults and panel status

Refresh Configuration

Refresh the configuration parameters of one or more panels.

Push Basic Configuration

Push a custom basic configuration to one or more panels. For more information about creating a basic configuration, see Creating a basic configuration from an existing panel configuration.

Trigger Discovery

Start a discovery process. During the discovery process, the server uploads configuration parameters from the panel to the server. You can also select a timeout to determine how long the discovery process runs.

Remove
Mark for service Reassign

Remove one or more panels from the server
Note: If the server is set to auto-enroll and the panel is still connected to the server, the panel enrolls again.
Mark one or more panels for service. If you mark a panel for service, the service icon and the user icon of the user that the task is assigned to appear in the FAULTS column on the Panels page. The user icon features the initials of the assigned server user.
Assign the service task of one or more panels to a different server user

Resolve faults Remove the service icon and user icon from one or more panels that are marked for service

Suspend faults

Suspend a fault on one or more panels until a specified date. The fault icons become gray in the FAULTS column on the Panels page.

Resume faults

Resume suspended faults on one or more panels

Related topics Navigating the Panels page Panel hub Adding panels to the server Adding a panel to the server Assigning a panel to a different group Creating a new report on the Panels page Enabling automatic panel enrollment Marking one or more panels for service on the Panels page Pushing a basic configuration to one or more panels Reassigning one or more panels that are marked for service Refreshing a panel configuration Resolving faults in one or more panels Suspending faults in one or more panels

- 54 -

Refreshing a panel configuration
1. In the navigation pane, select Panels. 2. Select the check box of one or more panels to refresh. 3. From the SERVICE list, select Refresh configuration.
A Download configuration process appears in the MY PROCESSES pane. Related topics Servicing panels Navigating the Panels page
Pushing a basic configuration to one or more panels
1. In the navigation pane, click Panels. 2. Select the check box of one or more panels to configure. 3. From the SERVICE list, select Push Basic Configuration. 4. In the PUSH BASIC CONFIG dialog box, select a basic configuration. 5. Click PUSH.
Related topics Servicing panels Navigating the Panels page
Assigning a panel to a different group
1. From the navigation pane, select Panels. 2. Select the check box of one or more panels to reassign. 3. From the SERVICE list, select Change group. 4. In the ASSIGN PANEL TO GROUP dialog box, select a group from the Group list. 5. Click SAVE.
Related topics Servicing panels Navigating the Panels page
Reassigning one or more panels that are marked for service
1. In the navigation pane, click Panels. 2. Select the check box of one or more panels to reassign. 3. From the FAULTS list, select Reassign. 4. In the REASSIGN PANEL FOR SERVICE dialog box, from the To field, select a user. 5. Enter a comment in the Comment field. 6. Click SAVE.
Related topics Servicing panels Navigating the Panels page
- 55 -

Marking one or more panels for service on the Panels page
1. In the navigation pane, click Panels. 2. Select the check box of one or more panels to mark for service. 3. From the FAULTS list, select Mark for service. 4. In the MARK PANEL FOR SERVICE dialog box, from the To field, select a user. 5. Enter a comment in the Comment field. 6. Click SAVE.
Related topics Servicing panels Navigating the Panels page
Resolving faults in one or more panels
1. In the navigation pane, click Panels. 2. Select the check box of one or more panels. 3. From the FAULTS list, select Resolve faults. 4. In the RESOLVE FAULTS dialog box, select one or more faults to resolve.
Note: Only resolvable faults appear. 5. Click SAVE.
Related topics Servicing panels Navigating the Panels page
Suspending faults in one or more panels
1. In the navigation pane, click Panels. 2. Select the check box of one or more panels. 3. From the FAULTS list, select Suspend faults. 4. In the SUSPEND FAULTS dialog box, select one or more faults to resolve. 5. Enter a date in the Suspend until field manually or with the calendar. 6. Click SAVE.
Related topics Servicing panels Navigating the Panels page
Creating a new report on the Panels page
1. In the navigation pane, click Panels. 2. Select the check box of one or more panels. 3. Click CREATE REPORT. 4. Enter a report name in the Report Name field and configure the settings to define your report. For more information on report
settings, see Creating new reports. 5. Click SAVE.
The report now appears on the Reports page. Related topics
- 56 -

Servicing panels Navigating the Panels page
Running an inspection on the Panels page
1. In the navigation pane, click Panels. 2. Select the check box of one or more panels. 3. Click RUN INSPECTION. 4. Click BEGIN NOW.
Related topics Servicing panels Navigating the Panels page
- 57 -

Panel hub
Navigating the Panel hub
View and configure detailed information for an individual panel in the panel hub. For more information on viewing a panel in the panel hub, see Viewing a panel in the panel hub. The panel data is categorized by the following tabs. For more information, see Panel hub tabs in Table 30.
l DEVICES: Manage all devices that connect to the panel. For more information, see Devices tab. l INFO: View and edit general information about the panel and the customer, and leave comments about a panel. For
more information, see Info tab. l STATE: Arm and disarm panels and partitions. For more information, see State tab. l CONFIGURATION: Configure an individual panel and its zones, outputs, communication, and user settings. For
more information, see Configuration tab. l PROCESSES: View a list of all finished processes for a panel. For more information, see Processes tab. l REPORTS: View all reports that have occurred or are scheduled for a panel. For more information, see Reports tab. l LOGS: View a panel's log files. For more information, see Logs tab. l REMOTE INSPECTIONS: Manage the remote inspections for a panel. For more information, see Remote Inspec-
tions tab. l EVENTS: View events related to a panel. For more information, see Events tab. l FIRMWARE: Upgrade an individual panel's software and its connected devices. For more information, see Firmware
tab. l KEYPAD: Use a virtual keypad interface. For more information, see Keypad tab. Note: Neo and Powerseries pro (PSP) panels require activation the first time you open the panel in the panel hub. If the message This panel has not been activated yet and cannot be correctly managed from PowerManager appears below the panel hub tabs, click ACTIVATE. In the ACTIVATE PANEL dialog box, enter the panel's installer code in the Installer Code field and click ACTIVATE. Another method to activate Neo and Powerseries pro (PSP) panels is to connect and log on to the panel using the AlarmInstall mobile application while in Remote mode. For more information, refer to Accessing an alarm panel using Remote mode in Alarm Install App User Guide.
- 58 -

Figure: Panel hub

Table 30. Panel hub interface elements

Callout Name

Description

Last

viewed

panel

Click to view the last viewed panel in the panel hub.

Online

status

The bulb color signifies the status of the connection between the panel and the server. Hover over the bulb to see a text description of the connection status.

If the bulb is blue, the panel has open connection to the server. Commands from the server execute immediately.
If the bulb is gray, keep alive messages are disabled in the group that the panel associates with.
If the bulb is white with a red outline, the panel is offline. There is no open connection and the server does not receive keep alive messages from the panel.
If the bulb is green, the panel is online. The the server receives keep alive messages from the panel.

Panel

name

Displays the panel name and account number of the selected panel

Status

stream

A stream of various statuses. The status stream may not be up-to-date if the online status bulb is not green.
Note: A progress bar displays instead of the status stream if a discovery process is in progress.

Panel hub Click a tab title to view the tab in the panel hub.

tabs

- 59 -

FAULTS

To perform an action on the panel, from the FAULTS list, select one of the

following options:

l Mark for service: Select to mark a panel for service

l Reassign: Select to assign the service task to a different server user

l Resolve faults: Select to remove the service icon and user icon from a panel that is marked for service. The fault is now resolved

l Suspend faults: Select to suspend a fault until a specified date. The fault icons become gray in the FAULTS column

l Resume faults: Select to resume suspended faults.

ACTIONS To perform an action on the panel, from the ACTIONS list, select one of

the following options:

l User App: Turn on to allow the user access to the panel using the user mobile application. Turn off to disallow the user access to the
panel using the user mobile application.

l Installer App: Turn on to allow the installer access to the panel using the installer mobile application. Turn off to disallow the
installer access to the panel using the installer mobile application.

l Trigger Discovery: Start a discovery process. During the discovery process, the server uploads configuration parameters from
the panel to the server.

l Edit: Click to edit the panel information. You can edit the panel account number, group, client type, and SIM number.

l Remove: Click to remove the panel from the server.

l Read Diagnostic: Reads the power statistics of the panel. To view the results when the process finishes, select the control panel in the DEVICES tab and then select the DIAGNOSTICS tab in the pane to the right.

Note: This option is available for Neo and PSP panels only.

REFRESH Click to receive a reading of the latest status change in the panel

REMARK Add and remove comments about the selected panel

Related topics Marking a panel for service in the panels hub Reassigning a panel for service in the panels hub Resolving faults in a panel in the panels hub Resuming faults in a panel in the panels hub Suspending faults in a panels in the panels hub Viewing a panel in the panel hub
Viewing a panel in the panel hub
1. In the navigation pane, click Panels. 2. On the Panels page, navigate to the panel to view and click the panel name in the PANEL column.
Related topics Navigating the Panel hub

- 60 -

Marking a panel for service in the panels hub
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. From the SERVICE list, select Mark for service. 3. In the MARK PANEL FOR SERVICE dialog box, select a user from the To list. 4. Enter a comment in the Comment field. 5. Click SAVE.
Related topics Navigating the Panel hub
Reassigning a panel for service in the panels hub
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. From the SERVICE list, select Reassign. 3. In the REASSIGN PANEL FOR SERVICE dialog box, select a user from the To list. 4. Enter a comment in the Comment field. 5. Click SAVE.
Resolving faults in a panel in the panels hub
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. From the SERVICE list, select Resolve faults. 3. In the RESOLVE FAULTS dialog box, click one or more faults to resolve.
Note: Only resolvable faults appear. 4. Click SAVE.
Related topics Navigating the Panel hub
Suspending faults in a panel in the panels hub
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. From the SERVICE list, select Suspend Faults. 3. In the SUSPEND FAULTS dialog box, click one or more faults to resolve, or select the All check box to select all of the
faults. 4. Enter a date in the Suspend until field manually or with the calendar. 5. Click SAVE.
Related topics Navigating the Panel hub
Resuming faults in a panel in the panels hub
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. From the SERVICE list, select Resume faults. 3. In the RESUME FAULTS dialog box, click one or more faults to resume. 4. Click SAVE.
Related topics Navigating the Panel hub
- 61 -

Devices tab
Navigating the Devices tab
Manage all devices that connect to a panel on the DEVICES tab. Figure: Navigating the DEVICES tab

Table 31. DEVICES tab interface elements

Callout Name

Description

Troubles

To only display devices with troubles, select the Show devices with

check box

troubles check box.

REFRESH To refresh the Received Signal Strength Indication (RSSI) for the panel

RSSI

and its connected devices, click REFRESH RSSI.

There are two types of radio frequencies: GPRS connects the panel to the server with a cellular modem and PowerG connects wireless devices to the panel. For more information on the GPRS RSSI of the panel, see Panel RSSI. For more information on the RSSI of a device, see Device RSSI.

ADD

DEVICE

Click to pre-enroll a new wireless device on the panel with the device enrollment ID and zone number

WALK

TEST

Click to perform a walk test on all eligible devices. A walk test discovers if wireless stationary devices are operational and reporting event information to the panel. See Performing a walktest on all eligible devices for more information.

Panel RSSI Displays the Received Signal Strength Indication of the panel's cellular

connection.

Note: The ? icon indicates that no RSSI measurement exists.

Examination The examination pane appears when you select a device on the

pane

DEVICES tab.

Examination Depending on a device's features, the examination pane displays

pane tabs

interactive tabs for the device.

GENERAL: View general information about the device and perform general tasks on the GENERAL tab. On the GENERAL tab, you can view RSSI information, rename or remove a device, bypass or soak a device, and mark a device as rarely triggered.

- 62 -

CONFIGURATION: On the CONFIGURATION tab, you can view and edit device configuration settings, such as the location, Rf-id number,
enrollment method, zone type, chime and subtype. To ensure the
information is up-to-date, click REFRESH. If no configuration is available, click DOWNLOAD NOW.

VIDEO ON DEMAND: Appears if the device has video capturing capabilities. To view the video footage of video on demand device, click the VIDEO ON DEMAND tab. For more information, see Using the video on demand tab.

PARENT: Appears if an auxiliary device is wired to a parent device. To view the parent device, click the PARENT tab. For more information, see Using the PARENT and CHILDREN tabs.

CHILDREN: Appears if a parent device connects to an auxiliary wired device. To view the child device or devices, click the CHILDREN tab. For more information, see Using the PARENT and CHILDREN tabs.

METEO: Appears if a device has smart sensing features. To view the temperature and light data of a smart detector, click the METEO tab. To
find the smart sensing icon, see Smart sensing. For more information on the METEO tab, see Temperature and light readings on the METEO tab.

FIRMWARE: Displays the relevant firmware upgrades that are available.

CONNECTION STATUS: Displays the status of the IP and cellular communication channels.

DIAGNOSTIC:
Note: The DIAGNOSTIC tab feature is available for Neo and PSP panels only.
Displays the power statistics of the panel. To refresh this information, open the panel in the Panel hub, click ACTIONS, then click Read Diagnostic. For more information, see ACTIONS in Table 30.

TEMPERATURE/LIGHT STATISTIC: View all the previous tem-
perature and light measurements of a device. This feature is only avail-
able for smart devices that can sense temperature and light. To enable temperature and light recording, see Enabling or disabling temperature and light statistics for a group of panels with smart devices.

Bypass

To disable a device from triggering an alarm, select the Bypass check box. The device is not bypassed after the next arm or disarm state change.

Soak

To put a device in a soak state in order to monitor for false alarms, select the Soak check box. A device that is in a soak state does not create an
alarm but a soak event.

Rarely

Device inactivity causes a remote inspection test to fail. If a device is not

triggered

expected to trigger often, select the Rarely Triggered check box.

Note: For more information on remote inspections, see Remote inspections tab.

REMOVE

Click to remove a device from the panel

RENAME

Click to rename a device

Note:For PowerMaster panels the name saves on the server. For Neo and PSP panels the name saves as a label in the panel.

Smart sens- The smart sensing icon indicates that the device has smart temperature

ing

and light sensing features.

- 63 -

If a device has the smart sensing icon, you view temperature and light readings on the METEO tab. For more information, see Temperature and light readings on the METEO tab.

Camera

The camera icon indicates that the device has video capabilities and you can view the device's video footage in the examination pane.

Partition

Displays the partition that the device is in

All indicates that the device is connected to all partitions.

Trouble

icons

Displays all of the troubles that affect the device. Hover over an icon to see a description of the trouble.

Device type Displays the device type. Examples of device types are contact, LCD

keypad, and motion outdoor camera.

Device num- The device number refers to the zone number for a sensor and the index

ber

number for infrastructural devices, such as a keypad, siren, or repeater.

Device zone Displays the device's zone type. Examples of zone types are perimeter,

type

home delay, interior follow, or fire.

Location

Displays the location of the device.
Note: For PowerMaster panels, the location of zoned devices displays. For Neo/PSP panels, the label of the device displays.

Device

RSSI

Displays the Received Signal Strength Indication of wireless devices or panels that have a cellular connection.
Note: The ? icon indicates that no RSSI measurement exists.

Related topics Panel hub Adding a wireless device to a panel Bypassing, soak testing, and marking a device as rarely triggered Editing the configuration of a device Performing a walk test on all eligible devices Putting a device in a soak test state Refreshing the Received Signal Strength Indicator of a panel Renaming or removing a device Temperature and light readings on the METEO tab Using the VIDEO ON DEMAND tab Viewing device video footage Viewing all devices with troubles in a panel Viewing device smart temperature and light readings Using the PARENT and CHILDREN tabs.
Adding a wireless device to a panel
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column.
2. Click ADD DEVICE.
3. Enter the enrollment identification number in the Enrollment ID field.
Note: The device ID is on the device's label, written in the following format: ID: XXX-XXXX. The first three digits of the identification number indicate the device type and the remaining four digits are unique to the device. For more information, see .

- 64 -

4. Enter the desired zone number or the device number. 5. Click ADD.
The device is now pre-enrolled. To complete the enrollment process, refer to the device manual. Related topics Devices tab Panel hub
Refreshing the Received Signal Strength Indicator of a panel
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. Click REFRESH RSSI.
Related topics Devices tab Panel hub
Viewing all devices with troubles in a panel
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. Select the Show devices with troubles check box.
Related topics Devices tab Panel hub
Performing a walktest on all eligible devices
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. To view the devices that are eligible for a walk test, click WALKTEST.
Note: To return to the DEVICES tab, click DIAGNOSTICS. 3. Click START WALKTEST.
Note: When you click START WALKTEST, the walktest begins and this button changes to STOP WALKTEST. To stop a walktest click STOP WALKTEST. Note: The ? icon beside each device indicates the device has not yet passed the walktest. When the device triggers, the ? icon disappears to indicate that the device passes the test. Important:
l Neo panel walktests ends if you click STOP WALKTEST or the test times out. l PowerMaster panel walktests ends if all sensors are activated or the test times out. Related topics Devices tab Panel hub
- 65 -

Bypassing, soak testing, and marking a device as rarely triggered
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. On the DEVICES tab, select the device to bypass, soak test, or mark as rarely triggered. 3. On the GENERAL tab in the examination pane, select one of the following check boxes to perform the action:
l Bypass l Soak l Rarely Triggered Related topics Devices tab Panel hub
Renaming or removing a device
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. On the DEVICES tab, click the device to rename or remove. 3. From the GENERAL tab in the examination pane, select one of the following options:
l Click RENAME and enter a new device name in the Name field. l Click REMOVE. 4. To confirm, click RENAME or REMOVE. Related topics Devices tab Panel hub
Editing the configuration of a device
1. To open a panel in the panel hub, on the Panels page, click the panel name in the PANEL column. 2. On the DEVICES tab, select a device to configure. 3. To view the device configuration settings in the examination pane, click the CONFIGURATION tab. To ensure the con-
figuration is up-to-date, click REFRESH. If there is no configuration information, click DOWNLOAD NOW to download the most recent configuration data from the device. 4. Edit the required settings. To undo a change, click the undo arrow to the left of the field. 5. To upload the configuration changes to the panel, click UPLOAD. UPLOAD appears above the configuration when you edit at least one field. Related topics Devices tab Panel hub
- 66 -

Using the VIDEO ON DEMAND tab
Note: The following panel setups have video on demand capabilities:
l All PowerMaster panels
l PSP panels with software 1.0, 1.1, and 1.2 that have a FIBRO connection
l PSP panels with software version 1.3 and later that have an ITv2 connection
To view device video on demand in the VIDEO ON DEMAND tab, on the DEVICES tab, select a device with the camera icon. For more information, see camera in Navigating the Devices tab.
The installer can define during which panel states you can request video on demand, if the video has audio, and many other settings. For more information on changing the video on demand settings for all devices with video, see CONFIGURATION tab. For more information on changing the video on demand settings for an individual device with video, see the CONFIGURATION tab of the device on the DEVICES tab.
Figure: Navigating the VIDEO ON DEMAND tab

Table 32. VIDEO ON DEMAND tab interface elements

Callout Name

Description

Device type

Displays the name of the device

Play button

Click to play the video and enlarge the screen.

VIDEO ON

Click to open the VIDEO ON DEMAND tab.

DEMAND

Forward skip Click to skip forward one frame

arrow

Frames and

Displays the number of frames and the total duration of the video

time

DOWNLOAD Click to download the video locally

REQUEST

Click to record new video footage

NEW VIDEO

Location and Displays the time the event occurs and the location of the device

time

Back skip

arrow

Click to skip backwards one frame

Related topics

Firmware tab Mass upgrading the firmware of a device

Mass upgrading the firmware of a device

1. In the navigation pane, click Firmware. 2. From the CHOOSE DEVICE FOR MASS UPGRADE list, click the device type that you want to upgrade. For more inform-
ation, see Firmware groups in Table 51. 3. From the UPGRADE CONTROL PANEL TO VERSION list, select the software version you want to upgrade the device
to. 4. Select the check box of one or more panels to upgrade. 5. Click UPGRADE. 6. Click OK.
Related topics

Firmware page Upgrading the firmware related to an individual panel in the Panels hub

- 109 -

System drop-down menu
To manage issues related to the server, select from the System drop-down menu. Manage server issues related to the following categories:
l Settings l Groups l Processes l Users l Roles l Action log l Central stations l Basic configurations l Installers l Interactive users l Dashboard
- 110 -

Settings page
Navigating the Settings page
Use the settings page to set up server configuration parameters. Figure: Navigating the Settings page

Table 53. Navigating the Settings page

Callout Name

Description

GENERAL

Use the GENERAL tab to:

l Enable or disable the auto-enrollment of panels to the server. To enable the autoenrollment of panels by cellular connection, see Editing the cellular connection settings. To enable the auto-enrollment of panels by broadband connection, see Enabling or disabling the auto-enrollment of panels to the server by broadband connection.

l Select a message broker for SMS wake up. For more information, see Adding a message broker to the system and Editing the user notifications settings.

l Enable or disable wakeup SMS generation when the user starts a discovery process. For more information, see Editing the cellular connection settings.

l Set a mask to enable only specific panels and prohibit authorized panels to connect to the server. For more information, see Masking the system ID.

l Enable or disable the automatic deletion of the server IP address from a panel when you remove it from the server. For more information, see Enabling or disabling the automatic deletion of the server IP address from a panel when you remove it from the server.

RECEIVER

Use the RECEIVER tab to:

l Enable or disable online and offline event the generation. For more information, see Enabling or disabling the generation of system online and offline events for one and two-channel panels.

l Enable or disable email and SMS notifications for online and offline events. For more information, see Enabling or disabling email and SMS notifications for

- 111 -

panel online and offline events.

RESOLVE

Use the RESOLVE tab to:

l Enable or disable remote inspection success or failure event generation. For more information, see Enabling or disabling the generation of remote inspection success and failure events.

l Enable or disable email notifications for successful remote inspections. For more information, see Enabling or disabling remote inspection success email notifications to the customer.

INTERACTIVE Use the INTERACTIVE tab to:

l Enable or disable the user app or the installer app as a default for new panels that are enrolled in the server. For more information, see Editing the interactive session settings.

l For PSP panels that connect to the server with an IP channel, enable or disable a connection to the DLS service. The server prompts the panel to connect to the DSL application. This is also known as firewall friendly protocol transfer. For more information, see Editing the interactive session settings.

l Enable or disable user permission to grant the installer access to the user's panel with the user application. For more information, see Editing the interactive session settings.

l Limit the number of active user sessions per server and per panel. For more information, see Editing the user notifications settings.

l Enable or disable email notifications for emails with video attachments and emails without video attachments. For more information, see Editing the interactive session settings.

l Enable user app notifications with a pop-up dialog box. For more information, see Editing the user notifications settings.

MESSAGE

Use the MESSAGE BROKERS tab to:

BROKERS

l Add a message broker to the system so the PowerManage server sends SMS

messages to panels. For more information, see Adding a message broker to the

system.

l Remove a message broker. For more information, see Removing a message broker from the server.

l Edit message broker information. For more information, see Editing message broker information.

- 112 -

General tab
Editing the cellular connection settings
1. In the navigation pane, click System, then click Settings. 2. On the GENERAL tab, in the CELLULAR CONNECTED section, click EDIT. 3. In the EDIT CELLULAR CONNECTED SETTINGS dialog box, perform one or more of the following actions:
l To select a message broker for SMS wakeups, from the drop-down list, select a message broker from the MESSAGE BROKERS tab. For more information about adding a message broker to the system, see Adding a message broker to the system.
l To set the number of times the server sends a wakeup SMS if the first wake up fails, enter the number in the Number of retries field.
l To set the time interval between each SMS wakeup retry, enter a time in seconds in the Retries Interval [seconds] field.
l To enable the auto-enrollment of panels to the sever, select the Enable Auto-Enroll check box. To disable the auto-enrollment of panels to the sever, clear the Enable Auto-Enroll check box.
l To enable wakeup SMS generation when the user starts a discovery process, select the WakeUp panel on user initiated discovery check box. To disable wakeup SMS generation when the user starts a discovery process, clear the WakeUp panel on user initiated discovery check box.
4. Click SAVE.
Enabling or disabling the auto-enrollment of panels to the server by broadband connection
1. In the navigation pane, click System, then click Settings. 2. On the GENERAL tab, in the BROADBAND CONNECTED section, click EDIT. 3. In the EDIT BROADBAND CONNECTED SETTING dialog box, perform one or more of the following actions:
l To enable the auto-enrollment of panels to the sever, select the Enable Auto-Enroll check box. l To disable the auto-enrollment of panels to the sever, clear the Enable Auto-Enroll check box. 4. Click SAVE.
Masking the system ID
1. In the navigation pane, click System, then click Settings. 2. On the GENERAL tab, in the COMMON CONNECTED section, click EDIT. 3. In the EDIT COMMON CONNECTED SETTINGS dialog box, enter a system ID mask in the System ID's Mask field. 4. Click SAVE.
Enabling or disabling the automatic deletion of the server IP address from a panel when you remove it from the server
1. In the navigation pane, click System, then click Settings. 2. From the GENERAL tab, in the COMMON CONNECTED section, click EDIT. 3. In the EDIT COMMON CONNECTED SETTINGS dialog box, perform one of the following actions:
l To enable the automatic deletion of the server IP address from a panel when you remove it from the server, select the Remove Panel by Resetting the Receiver IP check box.
l To disable the automatic deletion of the server IP address from a panel when you remove it from the server, clear the Remove Panel by Resetting the Receiver IP check box.
4. Click SAVE.
- 113 -

Receiver tab
Enabling or disabling email and SMS notifications for online and offline panel events
1. In the navigation pane, click System, then click Settings. 2. On the RECEIVER tab, in the SUPERVISION section, click EDIT. 3. Optional: In the EDIT SUPERVISION SETTINGS dialog box, to enable or disable email notifications, perform one or more
of the following actions: l To enable email notifications, select the Send Notification Email on Online/Offline Event check box. l To disable email notifications, clear the Send Notification Email on Online/Offline Event check box.
4. Optional: In the EDIT SUPERVISION SETTINGS dialog box, to enable SMS notifications, perform one or more of the following actions: l To enable email notifications, select the Send Notification SMS on Online/Offline Event check box. l To disable email notifications, clear the Send Notification SMS on Online/Offline Event check box.
5. Click SAVE.
Enabling or disabling the generation of system online and offline events for one and two-channel panels
1. In the navigation pane, click System, then click Settings. 2. On the RECEIVER tab, in the SUPERVISION section, click EDIT. 3. Optional: In the EDIT SUPERVISION SETTINGS dialog box, to enable or disable system online and offline event gen-
eration for one-channel panels, perform one or more of the following actions: l To enable the generation of system online and offline events, select the Generate `SYSTEM OFFLINE/ONLINE` Events for One-Channel Panels check box. l To disable the generation of system online and offline events, clear the Generate `SYSTEM OFFLINE/ONLINE` Events for One-Channel Panels check box.
4. Optional: In the EDIT SUPERVISION SETTINGS dialog box, to enable or disable the generation of system online and offline events for two-channel panels, perform one or more of the following actions: l To enable the generation of system online and offline events, select the Generate `SYSTEM OFFLINE/ONLINE` Events for Two-Channel Panels check box. l To disable the generation of system online and offline events, clear the Generate `SYSTEM OFFLINE/ONLINE` Events for Two-Channel Panels check box.
5. Click SAVE.
- 114 -

Resolve tab
Enabling or disabling remote inspection success email notifications to the customer
1. In the navigation pane, click System, then click Settings. 2. On the RESOLVE tab, click EDIT. 3. Perform one of the following options:
l To enable email notifications, select the Send Email to the Customer of Succeed RI check box. l To disable email notifications, clear the Send Email to the Customer of Succeed RI check box. 4. Click SAVE.
Enabling or disabling the generation of remote inspection success and failure events
1. In the navigation pane, click System, then click Settings. 2. On the RESOLVE tab, in the REMOTE INSPECTION section, click EDIT. 3. In the EDIT REMOTE INSPECTION SETTINGS dialog box, perform one or more of the following actions:
l To enable remote inspection success and failure event generation, select the Generate 'Succeed/Failed RI' Event check box.
l To disable the generation of remote inspection success and failure event generation, clear the Generate 'Succeed/Failed RI' Event check box.
4. Click SAVE.
- 115 -

Interactive tab
Editing the user notifications settings
1. In the navigation pane, click System, then click Settings. 2. On the INTERACTIVE tab, in the USER NOTIFICATIONS section, click EDIT. 3. In the EDIT USER NOTIFICATIONS SETTINGS dialog box, perform one or more of the following actions:
l To select a message broker for user notifications, from the Message Broker drop-down list, select a message broker. For more information about adding a message broker to the system, see Adding a message broker to the system.
l To enable email notifications with video attachments, select the Enable Emails with Attached Video check box. To disable email notifications with video attachments, clear the Enable Emails with Attached Video check box.
l To enable email notifications without video attachments, select the Enable Emails without Attached Video check box. To disable email notifications without video attachments, clear the Enable Emails without Attached Video check box.
4. Click SAVE.
Editing the interactive session settings
1. In the navigation pane, click System, then click Settings. 2. On the INTERACTIVE tab, in the INTERACTIVE SESSION section, click EDIT. 3. In the EDIT INTERACTIVE SESSION SETTINGS dialog box, perform one or more of the following actions:
l Enter the type of application in the Application Type field. l To limit the number of connections to a server at a time, enter the maximum number in the Limit of Concurrent
Interactive Connections per Server field. l To limit the number of connections to a panel at a time, enter the maximum number in the Limit of Concurrent
Interactive Connections per Panel field. l To enable the user app as a default for new panels that are enrolled in the server, select the Enable User App for
New Incoming Panels check box. To disable the user app as a default for new panels that are enrolled in the server, clear the Enable User App for New Incoming Panels check box. l To enable the installer app as a default for new panels that are enrolled in the server, select the Enable Installer App for New Incoming Panels check box. To disable the installer app as a default for new panels that are enrolled in the server, clear the Enable Installer App for New Incoming Panels check box. l To enable DLS service, select the Enable DLS service check box. To disable DLS service, clear the Enable DLS service check box. l To enable the ability for the user to grant the installer access to the user's panel with the user application, select the Approve Installer Access by User check box. To disable the ability for the user to grant the installer access to the user's panel with the user application, clear the Approve Installer Access by User check box. 4. Click SAVE.
Editing the advertisement settings
1. In the navigation pane, click System, then click Settings. 2. On the INTERACTIVE tab, in the ADVERTISEMENT section, click EDIT. 3. In the EDIT ADVERTISEMENT SETTINGS dialog box, in the URL field, enter the URL address. 4. Click SAVE.
- 116 -

Message brokers tab
Add a message broker to the system to enable the PowerManage server to send SMS messages to the following: l Panels to wake up one or more panels l The homeowner's phone to send event notifications to the user
To send an SMS, you can use the following options: l A modem that is connected serially (deprecated) to the server l A third-party message broker
The message broker tab displays the following: l Third party message brokers: Most message broker companies provide a similar API. You can find five leading companies' APIs on the MESSAGE BROKER tab. You can use and modify any of these APIs to match the message broker company that you choose. l Modems that connect to the server
To define a message broker for SMS wakeup, see Editing the cellular connection settings. To edit the user notification settings, see Editing the user notifications settings. To add a message broker to the system, see Adding a message broker to the system. To edit message broker information, see Editing message broker information.
- 117 -

Figure: Navigating the MESSAGE BROKER tab

Table 54. MESSAGE BROKER tab interface elements

Callout Name

Description

NAME

Displays the name of the message broker company

DESCRIPTION Describes the message broker

ADD

MESSAGE

BROKER

Click ADD MESSAGE BROKER to create a message broker. For more information, see Adding a message broker to the system.

X button

Click to remove a message broker from the server

- 118 -

Adding a message broker to the system
1. In the navigation pane, click System, then click Settings. 2. On the MESSAGE BROKERS tab, click ADD MESSAGE BROKER. 3. Enter the required information in the ADD MESSAGE BROKER SETTINGS dialog box. 4. Click SAVE.
- 119 -

Add message broker settings
Figure: ADD MESSAGE BROKER SETTINGS dialog box

Table 55. ADD MESSAGE BROKER SETTINGS interface elements

Name

Description

Name

The name that identifies the message broker on the MESSAGE BROKER tab

Type

If the modem is connected to the server, from the Type drop-down, select Serial Port.
To use a third party message broker, connect via HTTPS Ethernet (TCP/IP). From the Type drop-down list,select HTTP Gateway.

Description

Describes the message broker on the MESSAGE BROKER tab

Sender (${ORIGINATOR})

Your message broker's phone number. To the user, this number displays as the SMS sender.

The user logon that the message broker provides.

Password (${PASSWORD})

The password that the message broker provides.

Host (${HOST})

The message broker's URL.

Port (${PORT})

The port to use to connect to the message broker

Template of GET/POST request to send sms

The HTTP message that sends to the message broker. For more information about Template of GET/POST request to send sms, see Creating a GET or POST request template.

Use TLS

To enable TLS encryption, select the Use TLS check box.

- 120 -

Creating a GET or POST request template
The contents of the Template of GET/POST request to send sms field are sent as a HTTP/HTTPS message to the message broker site to send an SMS. Important:
l The type, format, and parameters of a GET or POST message vary and depend on your message broker and your country. The guidelines below are general and you will need to contact your message broker to successfully complete the task. To see a GET/POST request example, see GET or POST request example.
l The request fails if you do not press the ENTER key on the keyboard after HTTP/1.1 in the request method statement and at the end of each request header. For more information about the request method statement, see Step 1. For more information on request headers, see Step 2.
l The request fails if the request contains any unnecessary blanks. 1. On the first line, enter the request method statement. The request method statement generally begins with the request
method, for example, GET or POST, and ends with HTTP/1.1. Enter the URI and the required key-value pairs between the request method and HTTP/1.1. Note: It is necessary to substitute the values with local environment variables as required. For more information, see Substituting values in your GET or POST request template. 2. On a new line, enter a request header, for example, Host:. Enter any additional request headers and ensure each request header is on a new line. Other examples of request headers include: User-Agent: and Connection:. Note: Use local environment variables as required. For more information, see Substituting values in your GET or POST request template.
- 121 -

Substituting values in your GET or POST request template
To convert an API query string value, replace it with its relevant local environment variable. Important: The type, format, and parameters of a GET or POST message vary and depend on your message broker. These guidelines are general and you will need to contact your message broker to successfully complete the task. To see a GET/POST request example, see GET or POST request example. Note: In GET or POST request example, the local environment variables are enclosed in curly braces and preceded by a dollar sign: ${}. In the example in GET or POST request example, the following conversions take place:
l username=demot converts to username=${USER} l &password=demo converts to &password=${PASSWORD} l &msg=1234 converts to &msg=${TEXT} Use the environment variables in the ADD MESSAGE BROKER SETTINGS dialog box. For more information, see Add message broker settings. l ${ORIGINATOR}: Your message broker's phone number. To the user, this number displays as the SMS sender. l ${USER}: The logon that the message broker provides. l ${PASSWORD}: The password that the message broker provides. l ${HOST}: The message broker's URL l ${PORT}: The port you use to connect to the message broker As well as the environment variables in the ADD MESSAGE BROKER SETTINGS dialog box, PowerManage automatically creates the following variables that you can also use: l ${CONTENT_LENGTH}:Information about the size of POST request body l ${ID}: An auto-increment variable l ${UUID}: An auto-generated variable that is usually used as a message ID l ${DESTINATION}: SMS recipient number l ${TEXT}: Message text
- 122 -

GET or POST request example
Important: The type, format, and parameters of a GET or POST request vary and depend on your message broker. These guidelines are general and you will need to contact your message broker to successfully complete the task. To see a GET/POST request example, see GET or POST request example.
Example information provided
In the following general example, the message broker site is http://www.vianett.com and the message broker API URL is https://www.vianett.com/en/developers/api-documentation/http-get-post-api. The API description contains the following example variables: https://smsc.vianett.no/v3/send? username=demot &password=demo &msgid=1234 &tel=4711111111 &msg=Hello+World &pricegroup=300 &campaignid=12345
GET/POST template request
GET /v3/send?username=${USER}&password=${PASSWORD}&msgid=${UUID}&tel=${DESTINATION} &msg=${TEXT}&campaigned=378404HTTP/1.1 Host:${HOST} Port:${PORT} User-Agent:firefox Connection:close
- 123 -

Editing message broker information
1. In the navigation pane, click System, then click Settings. 2. On the MESSAGE BROKERS tab, click the message broker to edit. 3. Edit the required information in the ADD MESSAGE BROKER SETTINGS dialog box. 4. Click SAVE.
Removing a message broker from the server
1. In the navigation pane, click System, then click Settings. 2. On the MESSAGE BROKERS tab, navigate to the message broker to remove and select X. 3. Click OK.
- 124 -

Groups page
Navigating the Groups page
Manage panel groups on the Groups page. A group is a collection of panels that share the same configuration settings. Note: Any panel that connects by auto enroll automatically joins Main Group. Figure: Navigating the Groups page

Table 56. Groups page interface elements

Callout Name

Description

Check box Select the check box of one or more groups to enable REMOVE.

REMOVE Click to remove one or more selected panels from the server. Select a

check box to enable REMOVE.

Note: You cannot remove Main Group.

Group hub Click the row of the group to open it in the group hub. In the group hub, you

can view general group and central station information in the GENERAL

and CS COMMUNICATING tabs. For more information on the group hub, see Group hub.

ADD

Click to add a new panel to the server. For more information about adding a

GROUP

group to the server, see Adding groups to the Groups page and Adding a

group to the Groups page.

Connected Click the connected users icon to display a list of all of the server users

users

that have privileges to view the panels of the group.

Related topics Adding a new group Group parameters Configuring the central station communication settings for a group Group hub CS communicating tab in the group hub Group central station communication settings

- 125 -

Group parameters
If you add a new group to the server or edit an existing group, configure the parameters in the ADD GROUP or EDIT GROUP dialog boxes. To make a new group in the server, see Adding a group to the groups page.
To edit a group configuration, see EDIT in Table 59. Figure: Group parameters dialog box

Table 57. Group parameters interface elements

Callout Name

Description

Name

Each group name must be unique and can only contain the characters: A-Z, a-z, and 0-9. Spaces are also accepted.

Description

Enter an optional description of the group in the Description field.

Temperature/light Enable to record temperature and light measurements with smart

statistic

devices. To view temperature and light graphs, in the panel hub, go

to the DEVICES tab and click the smart device to open it in the

examination pane. Note: If you enable Temperature/light statistic,

the bandwidth between the panel and the server increases.

PowerMaster

panel cellular

supervision

settings

l Supervision enabled: To disable the GPRS supervision and reduce GPRS communication, turn off Supervision enabled. Turn on Supervision enabled to enable the supervision.
l Supervision Period: To determine how often the panel sends a supervision message, enter a value in the

- 126 -

Supervision Period field.
l Offline Timer: If no supervision message reaches the server, the panel's online status is set to GPRS Offline on the Panels page and a message is sent to the central station or automation. To delay the offline message by a specified time, enter a value that is greater than the Supervision Period value in the Offline Timer field.

PowerMaster

From the PowerMaster upgrade method list, select either GPRS

upgrade method or Broadband as a connection type for upgrades.

PowerMaster

panel broadband

supervision

settings

l Encryption enabled: Turn on Encryption enabled to encrypt messages that are sent from the panel with SSL encryption. To disable encryption, turn off Encryption enabled.
Old power-link boards cannot encrypt messages. With newer power-link boards, you cannot disable encryption if the security level is set to medium or high in the administration console.
l Supervision Period: To define how often the panel sends supervision messages, enter a value in the Supervision Period field. The smallest value you can enter in the field is 5 seconds.
l Offline Timer: If no supervision message reaches the server by Ethernet, the panel's online status is set to BBA Offline on the Panels page and a message is sent to the central station or automation. To delay this message by a specified time, enter a value that is greater than the Supervision Period value in the Offline Timer field.
Note: You cannot disable broadband supervision messages for PowerMaster panels.

Neo/Pro and

Quazar panel

cellular

supervision

settings

Edit the cellular connection settings for NEO/Pro and Quazar panels earlier than version 5.3 and NEO and Quazar panels later than version 5.3.
l Cellular Supervision enabled: To disable the GPRS supervision and reduce GPRS communication, turn off Cellular Supervision enabled. To enable the supervision, turn on Cellular Supervision enabled.
Note: If you turn on Cellular Supervision enabled, ensure that the correct receiver channel directs to a PowerManage server that can support a GPRS heartbeat.
l Supervision Period: To determine how often the panel sends a supervision message, enter a value in the Supervision Period field.
l Cellular Offline Timer: If no supervision message reaches the server, the panel's online status is set to GPRS Offline on the Panels page and a message sends to the central station or automation. To delay this message by a specified time, enter a value that is greater than the Supervision Period value in the Cellular Offline Timer field.

Neo/Pro and

Edit the broadband connection settings for NEO/Pro and Quazar

Quazar panel

panels earlier than version 5.3 and NEO and Quazar panels later

broadband super- than version 5.3.

vision settings

l Supervision enabled: Turn on Supervision enabled to

disable the Ethernet heartbeat.

Note: If you enable the broadband supervision, ensure that

- 127 -

the correct receiver channel directs to a PowerManage server that can support an Ethernet heartbeat.
l Supervision Period: To determine how often the panel sends a supervision message, enter a value in the Supervision Period field.
l Broadband Offline Timer: For panel with version 5.3 or earlier, if no supervision message reaches the server by Ethernet, the panel's online status is set to BBA Offline in the Panels page and a message is sent to the central station or automation. To delay this message by a specified time, enter a value that is greater than the Supervision Period value in the Broadband Offline Timer field.
l Offline Timer: For panel with version 5.3 or later, if no supervision message reaches the server by Ethernet, the panel's online status is set to BBA Offline in the Panels page and a message is sent to the central station or automation. To delay this message by a specified time, enter a value that is greater than the Supervision Period value in the Broadband Offline Timer field.

Panel time syn-

To periodically synchronize the panel clock with the server clock,

chronization

select the Panel's Time Synchronization check box.

Allow upgrade

Select the Allow upgrade over GPRS for DSC panel check box

over GPRS for

to enable firmware upgrades by cellular GPRS communication for

DSC panel

NEO and PSP panels.

SAVE

Click to save the group configuration.

Server mes-

From the Server Messaging Language list, select a server mes-

saging Language saging language.

Local wake up

Unlike Ethernet, GPRS does not provide an open session between the server and the panel. To send a wake-up SMS to the panel every time an open connection is required between the server and the panel, select the Local wake-up check box.

Related topics Adding a new group Group hub Configuring the central station communication settings for a group CS communicating tab in the group hub Group central station communication settings
Adding a new group
1. In the navigation pane, click System, then click Groups. 2. Click ADD GROUP. 3. Enter the information required in the ADD GROUP dialog box. For more information about the ADD GROUP dialog box set-
tings, see Adding groups to the Groups page. 4. Click SAVE.
The new group now appears on the Groups page. To complete the setup, configure the central station communication settings. For more information, see Configuring the central station communication settings for a group.
Related topics
Adding groups to the Groups page

- 128 -

Configuring the central station communication settings for a group Groups page
- 129 -

Group hub
View and edit general group settings and central station communication settings in the group hub. To open a group in the group hub, on the group page, click the group row. Figure: Navigating the Group hub

Table 58. Group hub interface elements

Callout Name

Description

Group name

The name of the group you open in the group hub

Group GENERAL

Displays general group information and parameters. For a description of the group

tab

information and parameter fields, see Groups page parameters. To edit the group

information and parameters, see Edit group.

Group CS

Click to manage the communication between the panel and the central station or

COMMUNICATING automation. For more information, see CS communicating tab in the Groups hub.

tab

EDIT GROUP

Click to edit the group page parameters. For more information, see Group page

parameters.

- 130 -

CS communicating tab in the group hub
Define which event types are communicated to one or more central stations or automations on the CS COMMUNICATING tab.
Figure: CS COMMUNICATING tab in the group hub

Table 59. CS communicating tab interface elements Callout Name Description

Central A central station or automation that is connected to the group. The central

station

stations that appear here are added and defined on the Central stations page. For more information, see Central stations page.

EDIT

To determine the event types that the panel group communicates to the central

station, click EDIT to open the Event types dialog box.

Event Determine the event types that the group of panels communicates to the

types

central station.

dialog box

l The name of the central station is the title of the dialog box. l To open the Event types dialog box, click EDIT.

All

Select or clear all of the event type check boxes with the All check box.

check

box

Event Select a check box to enable the communication of that event type to the

type check boxes

central station. By default, all of the check boxes are cleared. For more information about each event type check box, see Group central station communication settings.

Related topics Groups page Configuring the central station communication settings for a group Group hub CS communicating tab in the group hub Group central station communication settings

- 131 -

Group central station communication settings
Select a check box to enable or disable the communication of various event types to one or more central stations. Figure: CS COMMUNICATING tab in the group hub
The following list defines the information each event type communicates to the central station when you select the relevant check box on the CS COMMUNICATING tab: Alarm If there is a security or safety breach, an alarm notification is sent to the central station. Examples of security and safety breaches are burglary, fire, emergency, and panic alarms. Alert If there is an event that requires attention, an alert notification is sent to the central station. Examples of alert events are low battery, AC failure, gas, and flood events. Restore If a detector reading returns to its original state, a restore alert is sent to the central station. Security open/close If the state of the panel changes, the central station is updated. Examples of panel states are away, home, and disarm. Note: You can configure the panel to send detector open and close notifications even when the panel is in a disarm state. Camera being viewed If a PIR CAM requests video on demand, a notification is sent to the central station. Camera trouble Currently not supported. Home devices (HD) on/off If a PGM turns on or off, a notification is sent to the central station. Home devices (HD) trouble Currently not supported. Online When the panel goes online, a notification is sent to the central station. Offline When the panel goes offline, a notification is sent to the central station. Notice If there is an info message, such as a device bypass or panel auto test, a notification is sent to the central station. Routine remote inspection (RRI) After a routine remote inspection, a success or failure notification is sent to the central station.
- 132 -

Open/close If the state of a detector changes, a notification is sent to the central station. Illumination If there is an alert related to light, a notification is sent to the central station. Temperature If there is a temperature alert, a notification is sent to the central station. Related topics Groups page Configuring the central station communication settings for a group Group hub CS communicating tab in the group hub
Configuring the central station communication settings for a group
1. In the navigation pane, click System, then click Groups. 2. On the Groups page, click the group to configure. 3. Click the CS COMMUNICATING tab. 4. Navigate to the central station to configure and click EDIT. 5. Select the check boxes of the alert types to communicate to the central station. For more information, see Configuring cent-
ral station communication settings for groups. 6. Click SAVE.
Related topics Configuring the central station communication settings for a group Groups page Adding groups to the Groups page
- 133 -

Processes page
Navigating the Processes page
View a list of all processes on the Processes page. To view the processes for an individual panel, see Processes tab. Each row represents a single process and each row displays the following:
l Process start time l Panel ID l Process description l Current status l Process creator name l Duration. This information is contained in the column titles: STARTED, PANEL, PROCESS, STATUS, USER, and DURATION. Filter your search of the Processes page by selecting one or more filter values from the Search list. From the Search list, select a filter value from one or more of the following keys: PANEL ID, PANEL NAME, TYPE, USER, STATUS, STARTED AT. For more information, see Using the search filter. Figure: Navigating the Processes page

Table 60. Processes page interface elements

Callout Name

Description

Check box

Select the check box of one or more processes to enable use of STOP.

STOP

Click to stop one or more selected processes that are running.

PROCESS A description of the process

STATUS

A description of the of the process status. A progress bar indicates the

process is running and the warning icon indicates the process stopped.

The text after the warning icon indicates the reason the process stopped.

USER

Displays the name of the user that initiates the process
Note: If a process requires a subsequent task to complete the current process, the user name for subsequent process task is SYSTEM.

DURATION Displays the total or current run time of the process. For more inform-

ation, see Process duration column.

- 134 -

Cancel pro- Click to stop a process that runs

cess

Note:This has the same function as STOP except that you can only stop

one process at a time.

Related topics
Process duration column Stopping a process Processes tab
Processes page duration column
when a process runs, the DURATION column displays the run time of the process. If a process is complete, the DURATION column displays the total run time of the process. If the process does not finish, it times out after one hour. In this case, the process terminates and a time-out error displays in the STATUS column. The following examples are exceptions to this rule:
l A software upgrade cannot start if the panel is in an armed state. l A software upgrade process times out after one week. l A walk test for Neo panels times out after 15 minutes. l A walk test for a PowerMaster panel times out after 500 seconds, or 8 minutes and 20 seconds. l A remote inspection for Neo panels times out after 10 minutes. l A video on demand process for a PIR CAM times out 10 minutes after it receives the final image. l The estimated time-out period for a remote inspection is the number of devices, multiplied by 50 seconds.
Related topics Navigating the Processes page
Stopping a process
Note: To stop a single process while it is in operation, Click X. X does not appear if you cannot stop the process. To stop multiple processes at one time, complete the following steps: 1. In the navigation pane, click System, then click Processes. 2. Select the check box of one or more processes to cancel. 3. Click OK.
Related topics Navigating the Processes page
Process duration column

- 135 -

Users page
Navigating the Users page
Add, suspend, remove, enable and edit server users on the Users page. Important: You can manage all server users on the Users page, except the Default Super Admin. For more information on the Default Super Admin, see Default super admin. Each row in the list represents an individual user and displays the following information:
l Username and email address l User phone number l Latest log in time. If there is no date and time information in the LAST LOGIN column, the user has never logged in to
the server. l Role of the user. For more information about roles, see Roles page. l Title of the administrator who created the user account This information is contained in the column titles: NAME, PHONE, LAST LOGIN, ROLE, and CREATED BY. Filter your search of the Users page by selecting one or more filter values from the Search list. From the Search list, select a filter value from one or more of the following keys:NAME, PHONE, ROLE NAME, ROLE CREATOR NAME, and LAST LOGIN. For more information, see Using the search filter.
- 136 -

Figure: Navigating the Users page

Table 61. Users page interface elements

Callout Name

Description

Check box Select the check box of one or more events to enable REMOVE,

SUSPEND, and ENABLE.

User

status

The user is enabled. The user is suspended.

The user is logged in to the server.

REMOVE Click to remove a user from the server

SUSPEND Click to suspend a user. A suspended user cannot log on to the server.

ENABLE

Click to enable a user. Enabled users can log on to the server.

ADD

USER

Click to add a new user to the server

Edit user

Click to edit user information

Related topics
Adding a new user Adding or editing users Default super admin

Editing user information Removing, suspending and enabling users

Default super admin
There is always at least one Default Super Admin for a PowerManage server. The Default Super Admin is a permanent role with full privileges. The default username and default password are as follows:
l Username: admin@tycomonitor.com l Password: Admin123 Important: Change the Default Super Admin password as soon as possible. For more information on changing a password, see Changing your logon password.
Related topics Adding or editing users Navigating the Users page

- 137 -

Adding a new user Editing user information Removing, suspending and enabling users
Removing, suspending and enabling users
1. In the navigation pane, click System, then click Users. 2. Select the check box of the user to remove, suspend, or enable.
Note: You can select multiple users to remove, suspend or enable at the same time, but you can only use one of the functions at a time. 3. Perform one of the following actions:
l Click REMOVE. l Click SUSPEND. l Click ENABLE. 4. Click OK.
Related topics Navigating the Users page
Adding or editing users
Add a new user or edit the information of an exiting user on the Users page. When you add a new user or edit the information of an exiting user, you can set the following information:
l Full name l Email address l Phone number l Country l Belongs to role l Password The user logs on to the system with the email address and password you define. The Belongs to role list displays all roles available on the Roles page. For more information, see Roles page.
Related topics Navigating the Users page Adding a new user Editing user information Default super admin
Adding a new user
1. In the navigation pane, click System, then click Users. 2. Click ADD USER. 3. Type the information required in the Full name, Email Address, Phone, Country, Belongs to role, and Password fields. 4. Click SAVE.
The new user now appears in the users list.
Related topics Adding or editing users Navigating the Users page
Editing user information
- 138 -

1. In the navigation pane, click System, click Users. 2. Navigate to the user that to edit and click the edit user button. 3. Edit the information you want to change in the Full name, Email Address, Phone, Country, Belongs to Role, and Pass-
word fields. 4. Click SAVE.
Related topics Adding a new user Adding or editing users Default super admin Navigating the Users page
- 139 -

Roles page
Navigating the Roles page
Assign roles to server users on the Roles page. Each server user has one role type. The role type defines the following:
l The pages the user can access l The functions the user can perform l The groups the user can manage Note: For more information about groups, see Groups page. For more information about users, see Users page. Each row on the Roles page represents a role and displays the following information: l The role name. Administrator, Operator, and Event interface user, are examples of role names. For more information,
see Role types. l The role name of the user that created the role l The username of the role creator l The groups available to the role This information is contained in the column titles: NAME, PARENT ROLE, CREATED BY, and GROUPS. Filter your search of the Roles page by selecting one or more filter values from the Search list. From the Search list, select a filter value from one or more of the following keys: NAME, PARENT ROLE, and CREATOR. For more information, see Using the search filter. Figure: Navigating the roles page

Table 62. Roles page interface elements

Callout Name

Description

Check

Select the check box of one or more roles to enable REMOVE.

box

REMOVE Click to remove a user from the server. Do not remove all of the roles. If you

remove all of the roles, you cannot create additional roles for new users.

If a role is assigned to a user, you cannot delete the role on the Roles page. See Users page for more information.

ADD

ROLE

Click to create a new role

- 140 -

Edit role

Click to edit a role

Note: You cannot edit the Administrator role; all the permissions are enabled by default.

Related topics Role types Editing a role Adding a new role
Role types
There are three predefined role types in the server: Administrator, Operator, and Event interface user. You can change or remove these roles but do not remove all of the roles. If you remove all of the roles, you cannot create additional roles for new users. Administrator The administrator role can access all of the menus and pages. Managers use the administrator role. Operator The operator role can access all of the menus except the System list. Users that control panels but do not have any server configuration permissions use the operator role. Event interface user By default, the event interface user role does not have any permissions. The role is used by the automation software to retrieve alarm video scripts from the PowerManage server.
Related topics Navigating the Roles page Adding a new role Editing a role
Adding a new role
1. In the navigation pane, from the System list, select Roles. 2. On the Roles page, click ADD ROLE. 3. Enter a role name in the Name field. 4. From the Parent Role list, select a parent role. 5. From the Unit Groups list, select one or more groups that the role manages.
Note: A group defines the panel types that the role manages. For more information about groups, see Groups page. 6. Click SAVE.
Related topics Navigating the Roles page Editing a role Role types
Editing a role
1. In the navigation pane, from the System list, select Roles. 2. Navigate to the role to edit and click the edit role button. For more information, see Edit role in Table 62. 3. Edit the role with one or more of the following actions:
l Edit the information required in the Name, and Unit groups fields. l To delete a unit group, click X. l To add a unit group, click the Unit groups field and select one or more unit groups from the Unit Groups list.

- 141 -

4. Click SAVE. Related topics Navigating the Roles page Role types Adding a new role
- 142 -

Central stations page
Navigating the Central stations page
Use the Central stations page to manage the central station applications that connect to the PowerManage server. On the Groups page, connect groups to one or more of the central stations defined on this page. For more information about groups, see Groups page. Each row on the Central stations page represents a role and displays the following information:
l The Central station name l The protocol used l The communication parameters of the central station This information is contained in the column titles: NAME, PROTOCOL, and COMMUNICATION. Filter your search of the Central stations page by selecting one or more filter values from the Search list. From the Search list, select a filter value from one or more of the following keys: NAME, PROTOCOL, HOST, PORT, and DEVICE. For more information, see Using the search filter. Note: l The Central stations page is an automation application. l Self-monitoring users do not need to use this page.
- 143 -

Figure: Navigating the Central Stations page

Table 63. Central stations page interface elements

Callout Name

Description

Check box Select the check box of one or more central station applications to enable

REMOVE.

REMOVE Click to remove one or more central stations.

ADD

Click to add a new central station. For more information about adding a

CENTRAL central station, see Adding a central station and Adding or editing central

STATION stations.

Edit central Click to edit a central station configuration. For more information about

station

editing a central station, see Editing a central station configuration and

Adding or editing central stations.

Related topics Adding a central station Adding or editing central stations Editing a central station configuration Removing a central station
Adding or editing central stations
Configure the central station settings when you add a new central station or edit an existing central station configuration. For more information about adding a new central station, see Adding a central station. For more information about editing a central station configuration, see Editing a central station configuration. Figure: Central station settings dialog box

- 144 -

The following list defines the central station settings: l Name: Enter a name that is local and identifiable to the server. Note: When adding a central station, the Name field is mandatory. When editing a central station, the Name field is read-only. l Protocol: Select a protocol that is suitable for the central station or automation. For example, MasterMind or Patriot servers use NMLR2 protocols, and BOLD's Manitou server uses FEP protocol. l Heart beat: Define how often the server checks the status of the connection. The heart beat is measured in seconds. l Retry time: Define how often the server automatically tries to send a message to the central station in case of a failure. l Retry count: Define how many times the server automatically tries to send a message to the central station in case of a failure. l Connection type: From the Connection Type list, select one of the following options: l Transmission Control Protocol/Internet Protocol (TCP/IP). If you select TCP/IP, continue to enter the required information in the Host and Port fields. l Serial connection type. If you select Serial, enter a serial port in the Serial Port field. l Security: If you select a TCP/IP connection, from the Security list, select one of the following options: TLS 1, or None.
Adding a central station
1. In the navigation pane, click System, then click Central Stations. 2. Click ADD CENTRAL STATION. 3. Enter the information required in the Name, Protocol, Heart beat, Retry time, Retry count, and Connection Type fields.
For more information, see Adding or editing central stations. 4. Click SAVE.
Related topics Navigating the Central stations page Adding or editing central stations Editing a central station configuration Removing a central station
Editing a central station configuration
1. In the navigation pane, click System, then click Central Stations. 2. Click the edit button of the central station to edit.
- 145 -

3. Enter the information that is required in the Name, Protocol, Heart beat, Retry time, Retry count, and Connection Type fields. See Adding or editing central stations for more information.
4. Click SAVE. Related topics Navigating the Central stations page Adding or editing central stations Adding a central station Removing a central station
Removing a central station
1. In the navigation pane, click System, then click Central Stations. 2. Select the check box of one or more central stations to remove. 3. Click REMOVE. 4. To confirm the function, click OK.
Related topics Navigating the Central stations page Adding or editing central stations Adding a central station Editing a central station configuration
- 146 -

Basic configurations page
Navigating the Basic configurations page
Manage created panel configurations on the Basic Configurations page. A basic configuration is a copy of one or more configuration parameters from an existing panel that you can use for multiple panels. To create a basic configuration from an existing panel configuration, see Creating a basic configuration from an existing panel configuration. To push a basic configuration to one or more panels, see Pushing a basic configuration to one or more panels.
Each row on the page represents a basic configuration. A row displays the configuration name, panel model, creation date, and update time. This information is contained in the column titles: NAME, PANEL MODEL, CREATED, and UPDATED. Filter your search of the Basic Configurations page by selecting one or more filter values from the Search list. From the Search list, select a filter value from one or more of the following keys: NAME, VENDOR, and CREATED. For more information, see Using the search filter.
Figure: Navigating the basic configurations page

Table 64. Basic configurations page interface elements

Callout Name

Description

Check box

Select the check box of one or more basic configurations to enable

REMOVE.

REMOVE

Click to remove one or more basic configurations

Basic con-

A basic configuration. Click the basic configuration row to view a list of

figuration

panels that are eligible for the configuration. To push the basic configuration to one or more panels, see Pushing a basic configuration on the Basic Configuration page.

Edit con-

figuration

Click to edit the basic configuration. For more information about basic configuration parameters, see Basic configuration parameters.

Related topics Basic configurations page Basic configuration parameters Editing a basic configuration Pushing a basic configuration on the Basic configuration page Removing a basic configuration

- 147 -

Basic configuration parameters
To configure the parameters of a basic configuration, on the Basic Configuration page, click the edit configuration button. For more information, see Edit configuration in Table 64.
Figure: Navigating the basic configuration parameters

Table 65. Basic configuration editing interface elements

Callout Name

Description

Selected para- When you push a basic configuration to one or more panels on the

meters

Panels page, only the selected fields are pushed to the panel con-

figuration. You can select or clear other parameter check boxes to

include or exclude the parameters from the basic configuration.

Undo

Click the undo arrow to undo a selection or change.

Enable/disable Click to enable or disable functions

Table of con- Expand the table of contents to navigate the configuration parameters

tents

quickly.

Show only

Select the Show only changed check box to only view the para-

changed

meters you edit.

Quick search Enter a search term in the Quick search field to search the

configuration parameters. You can search parameter names and the

possible values of the parameters.

SAVE

Click to update the basic configuration. If you make any change, SAVE is enabled.

Related topics Basic configurations page Editing a basic configuration Pushing a basic configuration on the Basic configuration page Removing a basic configuration

- 148 -

Editing a basic configuration
1. In the navigation pane, from the System list, select Basic Configurations. 2. Click the edit button of the basic configuration that to edit. 3. Make the required changes. For more information about basic configuration parameters, see Basic configuration
parameters. 4. Select the Show only changed check box to review the changes made.
Note: Use the Quick search bar and expand the TABLE OF CONTENTS to navigate the basic configurations. 5. Click SAVE.
Related topics Basic configurations page Basic configuration parameters Pushing a basic configuration on the Basic configuration page Removing a basic configuration
Removing a basic configuration
1. In the navigation pane, from the System list, select Basic Configurations. 2. Select the check box of the basic configuration to remove. 3. Click REMOVE.
Related topics Basic configurations page Basic configuration parameters Editing a basic configuration Pushing a basic configuration on the Basic configuration page
- 149 -

Installers page
Navigating the Installers page
Accept or reject installers that are registered in the server on the Installers page. Use the search bar to filter the Installers page by status. To connect remotely to a panel by using the installer mobile application, AlarmInstall, installers need to register on the server and receive an accepted status:
l Registration: Installers register the first time they use the mobile application. l Accepted status: Either the user or the administrator then accepts or rejects access to the panel. a. Turn on Approve Installer Access by User to grant the installer an Accepted status automatically. The user then
approves the connection via the user mobile application, ConnectAlarm. This option is common for panels that are not monitored. b. Turn off Approve Installer Access by User to grant the installer a Pending status automatically. A server operator then accepts the installer and the installer can access the panel remotely by using the installer mobile application. This option is common for panels that are monitored For more information about the differences between monitored and self-monitored servers, see Installer status.
- 150 -

Figure: Navigating the Installers page

Table 66. Installers page interface elements

Callout Name

Description

Check

Select the check box of one or more basic configurations to enable use of

box

ACCEPT and REJECT.

ACCEPT Click to accept one or more users

REJECT Click to reject one or more users

STATUS The current acceptance status of the user. To toggle between Accept and

column

Reject statuses, select the STATUS column check box.

toggle

Related topics Accepting or rejecting installers
Accepting or rejecting installers
To accept or reject multiple installers, complete the following steps: Note: To accept or reject one installer at a time, select the check box in the status column to toggle between an accept or reject status. For more information, see Status toggle in Accepting or rejecting installers. 1. In the navigation pane, click System, then click Installers. 2. Select the check box of one or more installers to accept or reject. 3. Perform one of the following actions:
l Click ACCEPT. l Click REJECT. 4. Click OK.
Related topics
Navigating the Installers page

- 151 -

Interactive users page
Navigating the Interactive users page
View and manage interactive users on the Interactive users page. Users connecting to the server with the mobile application appear on the Interactive users page. For more information on accessing the server with the mobile application, see Registering a user on the server with the mobile application. Two factor authentication increases the security of the user mobile application, ConnectAlarm, with the following stages: 1. The user submits an email address and registration details to the mobile application. 2. The user receives a code by email and enters the code in the mobile application. Click the STATUS toggle to toggle between Active and Suspended statuses. A Not verified status indicates the user did not finish the registration process and cannot connect panels to the user mobile application. Filter your search of the Interactive users page by selecting one or more filter values from the Search list. From the Search list, select a filter value from one or more of the following keys: STATUS, and CREATED. For more information, see Using the search filter. Figure: Navigating the Interactive Users page
Related topics Registering a user on the server with the mobile application
- 152 -

Registering a user on the server with the mobile application
1. To register to the server, the user opens the user mobile application for the first time and enters the following details: l Server URL l Name l Email address
Note: If successful, the user appears on the Interactive users page with a Not verified status and receives an automatic email with a verification code. 2. The user enters the code in the mobile application when prompted. Note: If successful, the user's status changes from Not verified to Active after a short time-out period. The user can now add one or more panels to the account via the mobile application. Note: The PANELS column displays the number of panels connected to an account. Related topics Interactive users page
- 153 -

Dashboard page
The Dashboard page displays the overall statistical data from the server in a visual format. Figure: Navigating the Dashboard page
To see a description of the four types of graph on the Dashboard page, see the following definition list: EVENTS RATE The EVENTS RATE graph displays visual data of events in three categories: Alarms, Alerts, and Other.
l The Y-axis measures the number of events. l The X-axis measures time by calendar date. l Each point on the graph represents 10 minutes. FAULTY PANELS The FAULTY PANELS graph displays visual data of the percentage of the total panels that are Faulty. l The Y-axis measures from 0% to 100%. All of the panels comprise 100% and the position of the blue and red lines rep-
resents a percentage of the total number of panels. l The blue line represents faulty panels. A faulty panel is a panel with at least one fault. For more information about the
faults column, see FAULTS column in Table 27. l The X-axis measures time by calendar date. l Hover over a particular part of either line to see to see the percentage. This percentage is a decimal of 1. For
example, 0.7 represents 70%. ALL PROCESSES The All processes pie chart displays visual data of the percentage of processes that fail and succeed. CONNECTED PANELS The CONNECTED PANELS graph displays visual data of the number of panels that are connected to the server over time. Note: If a panel is connected, there is a live connection between the panel and the server. The term Connected does not mean Online. For more information about the connection status, see Connection status in Table 27. Related topics Panels page Processes page
- 154 -

Events page - 155 -

tyco PowerManage Software User Guide

PowerManage 4.8 user guide, English - Visonic

Full PDF Document

Extracted Text

References