HP 470 G7 Notebook PC Maintenance and Service Guide

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HP 470 G7 Notebook PC Maintenance and Service Guide

First Edition: February 2020. Part Number: M06551-001. Product notice. This user guide describes features that are common to most models.

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HP 470 G7 Notebook PC
Maintenance and Service Guide

© Copyright 2020 HP Development Company, L.P.
AMD and Radeon are trademarks of Advanced Micro Devices, Inc. Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Optane are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. SDHC, SDXC, and microSD are trademarks or registered trademarks of SD-3C LLC. Microsoft and Windows are either a registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries. Miracast is a registered trademark of Wi-Fi Alliance.
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
First Edition: February 2020
Document Part Number: M06551-001

Product notice
This user guide describes features that are common to most models. Some features may not be available on your computer.
Not all features are available in all editions or versions of Windows. Systems may require upgraded and/or separately purchased hardware, drivers, software or BIOS update to take full advantage of Windows functionality. Windows 10 is automatically updated, which is always enabled. ISP fees may apply and additional requirements may apply over time for updates. Go to http://www.microsoft.com for details.
To access the latest user guides, go to http://www.hp.com/support, and follow the instructions to find your product. Then select User Guides.

Software terms
By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole remedy is to return the entire unused product (hardware and software) within 14 days for a full refund subject to the refund policy of your seller.
For any further information or to request a full refund of the price of the computer, please contact your seller.

Important Notice about Customer Self-Repair Parts
IMPORTANT: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer SelfRepair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts," can damage the computer or void your warranty.
iii

iv Important Notice about Customer Self-Repair Parts

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with the user-accessible surface temperature limits defined by applicable safety standards.
v

vi Safety warning notice

Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 4 Right side ............................................................................................................................................................... 4 Left side ................................................................................................................................................................. 5 Display .................................................................................................................................................................... 6 Keyboard area ........................................................................................................................................................ 7 Touchpad ............................................................................................................................................. 7 Lights ................................................................................................................................................... 8 Button, vent, and speakers ................................................................................................................. 9 Special keys ....................................................................................................................................... 10 Bottom ................................................................................................................................................................. 11 Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 13 Computer major components .............................................................................................................................. 13 Cables ................................................................................................................................................................... 16 Display assembly subcomponents ...................................................................................................................... 17 Mass storage devices ........................................................................................................................................... 18 Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 20 Tools required ...................................................................................................................................................... 20 Service considerations ......................................................................................................................................... 20 Plastic parts ....................................................................................................................................... 20 Cables and connectors ...................................................................................................................... 20 Drive handling ................................................................................................................................... 21 Workstation guidelines ..................................................................................................................... 21 Electrostatic discharge information .................................................................................................................... 21 Generating static electricity .............................................................................................................. 22 Preventing electrostatic damage to equipment ............................................................................... 22 Personal grounding methods and equipment .................................................................................. 23 Grounding the work area ................................................................................................................... 23 Recommended materials and equipment ........................................................................................ 23 Packaging and transporting guidelines .............................................................................................................. 24
vii

5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 25 Component replacement procedures .................................................................................................................. 25 Preparation for disassembly ............................................................................................................. 25 Optical drive (select products only) .................................................................................................. 26
6 Removal and replacement procedures for authorized service provider parts .................................................... 28 Component replacement procedures .................................................................................................................. 28 Bottom cover ..................................................................................................................................... 29 Battery ............................................................................................................................................... 31 Memory .............................................................................................................................................. 33 Hard drive .......................................................................................................................................... 35 Optane memory module (select products only) ............................................................................... 37 Solid-state drive (select products only) ............................................................................................ 38 Solid-state drive bracket and connector board (select products only) ............................................ 39 WLAN module .................................................................................................................................... 40 System board hook ........................................................................................................................... 41 USB board .......................................................................................................................................... 42 Optical drive board (select products only) ........................................................................................ 43 Touchpad button board ..................................................................................................................... 44 Touchpad module .............................................................................................................................. 45 Power connector cable (DC-in) .......................................................................................................... 47 Fan ..................................................................................................................................................... 48 Heat sink assembly ........................................................................................................................... 49 System board .................................................................................................................................... 51 Speakers ............................................................................................................................................ 54 Display assembly ............................................................................................................................... 55 Top cover with keyboard ................................................................................................................... 62
7 Using Setup Utility (BIOS) ............................................................................................................................. 63 Starting Setup Utility (BIOS) ................................................................................................................................ 63 Updating Setup Utility (BIOS) .............................................................................................................................. 63 Determining the BIOS version ........................................................................................................... 63 Downloading a BIOS update .............................................................................................................. 64
8 Using HP PC Hardware Diagnostics ................................................................................................................ 65 Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 65 Downloading HP PC Hardware Diagnostics Windows ....................................................................... 65 Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 66 Downloading HP Hardware Diagnostics Windows by product name or number (select products only) ..................................................................................................... 66
viii

Installing HP PC Hardware Diagnostics Windows ............................................................................. 66 Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 66
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 67 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 67
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 67 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..................................................................................................... 68 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 68 Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 68 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 68 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ............................................................................................................................ 68 Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 68
9 Backing up, restoring, and recovering ........................................................................................................... 70 Backing up information and creating recovery media ........................................................................................ 70 Using Windows tools ......................................................................................................................... 70 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 70 Restoring and recovery ........................................................................................................................................ 71 Restoring, resetting, and refreshing using Windows tools .............................................................. 71 Recovering using HP Recovery media ............................................................................................... 71 Changing the computer boot order ................................................................................................... 71 Using HP Sure Recover (select products only) .................................................................................. 72
10 Specifications ............................................................................................................................................ 73 Computer specifications ...................................................................................................................................... 73 43.9 cm (17.3 in) display specifications .............................................................................................................. 74 M.2 SATA solid-state drive specifications ............................................................................................................ 74 M.2 PCIe solid-state drive specifications ............................................................................................................ 75 Hard drive specifications ..................................................................................................................................... 76
11 Statement of memory volatility .................................................................................................................. 77 Nonvolatile memory usage ................................................................................................................................. 79 Questions and answers ....................................................................................................................................... 81 Using HP Sure Start (select models only) ............................................................................................................ 82
12 Power cord set requirements ...................................................................................................................... 83 Requirements for all countries ............................................................................................................................ 83 Requirements for specific countries and regions ................................................................................................ 84
ix

13 Recycling .................................................................................................................................................. 86 Index ............................................................................................................................................................. 87
x

1 Product description

Table 1-1 Product components and their descriptions

Category

Description

Multitouch gestures enabled

Support Modern Trackpad Gestures

Taps enabled by default

Power requirements

Battery

3 cell Prismatic/Polymer battery, 41 Whr

Supports battery fast charge

AC adapter, barrel type

65 W Smart, nPFC, right angle, 4.5 mm, 1.8 m

65 W Smart, nPFC, 4.5 mm, EM

Power cord (C5)

1 m, conventional

Security

Mini security cable slot

Supports Trusted Platform Module (TPM) 2.0

Operating system

FreeDOS 3.0

Windows® 10 Home 64

Windows 10 Home 64 Plus

Windows 10 Professional 64

Windows 10 Home Professional 64 StF MSNA Strategic

Serviceability

User replaceable parts

AC adapter

Optical drive

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work.
Right side

Table 2-1 Right-side components and their descriptions

Component

Description

(1)

Power light

On: The computer is on.
Blinking (select products only): The computer is in the Sleep state, a powersaving state. The computer shuts off power to the display and other unnecessary components.
Off: Depending on your computer model, the computer is off, in Hibernation, or in Sleep. Hibernation is the power-saving state that uses the least amount of power.

(2)

Drive light

Blinking white: The hard drive is being accessed.

(3)

Memory card reader

Reads optional memory cards that store, manage, share, or access information.

To insert a card: 1. Hold the card label-side up, with connectors facing the computer.

2. Insert the card into the memory card reader, and then press in on the card until it is firmly seated.
To remove a card:

Press in on the card, and then remove it from the memory card reader.

(4)

USB port

Connects a USB device, provides data transfer, and (for select products) charges small devices when the computer is on or in Sleep mode.

(5)

Optical drive (select products Depending on your computer model, reads an optical disc or reads and writes to

only)

an optical disc.

(6)

Optical drive eject button

Releases the optical drive disc tray.

(7)

Security cable slot

Attaches an optional security cable to the computer.

NOTE: The security cable is designed to act as a deterrent, but it might not prevent the computer from being mishandled or stolen.

4 Chapter 2 Getting to know your computer

Left side

Table 2-2 Left-side components and their descriptions

Component

Description

(1)

Power connector

Connects an AC adapter.

(2)

Battery light

When AC power is connected:
White: The battery charge is greater than 90%.
Amber: The battery charge is from 0 to 90%.
Off: The battery is not charging.
When AC power is disconnected (battery not charging):
Blinking amber: The battery has reached a low battery level. When the battery has reached a critical battery level, the battery light begins blinking rapidly.

(3)

RJ-45 (network) jack/status lights

Connects a network cable.

Green (left): The network is connected.

Amber (right): Activity is occurring on the network.

(4)

HDMI port

Connects an optional video or audio device, such as a high-definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.

(5)

USB SuperSpeed ports (2)

Connect a USB device, provide high-speed data transfer, and (for select products) charge small devices when the computer is on or in Sleep mode.

(6)

Audio-out (headphone)/Audio-in

Connects optional powered stereo speakers, headphones, earbuds, a

(microphone) combo jack

headset, or a television audio cable. Also connects an optional headset

microphone. This jack does not support optional standalone

microphones.

WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, see the Regulatory, Safety, and Environmental Notices.

To access this guide:

Type HP Documentation in the taskbar search box, and then select HP Documentation.

NOTE: When a device is connected to a headphone jack, the computer speakers are disabled.

Left side 5

Display

Table 2-3 Display components and their descriptions

Component

Description

(1)

WLAN antennas*

Send and receive wireless signals to communicate with wireless local area networks (WLANs).

(2)

Camera light

On: The camera is in use.

(3)

Camera

Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and software installed on your product.

(4)

Internal microphone

Records sound.

*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
To access this guide:
Type HP Documentation in the taskbar search box, and then select HP Documentation.

6 Chapter 2 Getting to know your computer

Keyboard area
Touchpad

Table 2-4 Touchpad components and their descriptions

Component

(1)

Touchpad zone

(2)

Left touchpad button

(3)

Right touchpad button

Description
Reads your finger gestures to move the pointer or activate items on the screen.
Functions like the left button on an external mouse.
Functions like the right button on an external mouse.

Keyboard area 7

Lights

Table 2-5 Lights and their descriptions

Component

(1)

Caps lock light

(2)

Mute light

Description
On: Caps lock is on, which switches the key input to all capital letters.
On: Computer sound is off. Off: Computer sound is on.

8 Chapter 2 Getting to know your computer

Button, vent, and speakers

Table 2-6 Button, vent, and speakers and their descriptions

Component

Description

(1)

Power button

When the computer is off, press the button to turn on the computer.
When the computer is on, press the button briefly to initiate Sleep.
When the computer is in the Sleep state, press the button briefly to exit Sleep (select products only).
When the computer is in Hibernation, press the button briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power options:

(2)

Speakers (2)

(3)

Vent

Right-click the Power meter icon

, and then select

Power Options.

Produce sound.

Enables airflow to cool internal components.

NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Keyboard area 9

Special keys

Table 2-7 Special keys and their descriptions

Component

(1)

esc key

(2)

fn key

(3)

Windows key

(4)

Action keys

(5)

num lk key

(6)

Integrated numeric keypad

Description
Displays system information when pressed in combination with the fn key.
Executes specific functions when pressed in combination with another key.
Opens the Start menu.
NOTE: Pressing the Windows key again closes the Start menu.
Execute frequently used system functions.
Alternates between the navigational and numeric functions on the integrated numeric keypad.
A separate keypad to the right of the alphabet keyboard. When num lk is pressed, the keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned off, that function is reinstated when the computer is turned back on.

10 Chapter 2 Getting to know your computer

Bottom

Table 2-8 Bottom components and their descriptions Component Vent

Description
Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

Bottom 11

Labels
The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer. Labels may be in paper form or imprinted on the product. IMPORTANT: Check the following locations for the labels described in this section: the bottom of the computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a tablet kickstand. Service label--Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information before you contact support.
Table 2-9 Service label components Component (1) HP product name (2) Model number (3) Product ID (4) Serial number (5) Warranty period Regulatory label(s)--Provide(s) regulatory information about the computer. Wireless certification label(s)--Provide(s) information about optional wireless devices and the approval markings for the countries or regions in which the devices have been approved for use.
12 Chapter 2 Getting to know your computer

3 Illustrated parts catalog
Computer major components
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details.
Computer major components 13

Table 3-1 Computer major components and their descriptions

Item Component

(1)

Display

NOTE: Display spare parts are available as subcomponents, not as whole units. Display subcomponent spare parts are available.

For spare part information, see Display assembly subcomponents on page 17.

(2)

Top cover/keyboard

NOTE: For a detailed list of country codes, see Top cover with keyboard on page 62.

Keyboard, backlit, models without an optical drive

Keyboard, no backlight, models with an optical drive

Keyboard, backlit, models with an optical drive

Keyboard, no backlight, models without an optical drive

(3)

Touchpad module

(4)

Touchpad button board

(5)

Speakers

(6)

Power connector cable (DC-in)

(7)

System board hook

(8)

System board

NOTE: All system board spare part kits include replacement thermal material.

All system boards use the following part numbers:

xxxxxx-001: Non-Windows operating systems

xxxxxx-601: Windows operating system

Intel Core i7-10510U processor with 2 GB of AMD Radeon 530 graphics memory

Intel Core i5-10210U processor with 2 GB of AMD Radeon 530 graphics memory

Intel Core i3-10110U processor with 2 GB of AMD Radeon 530 graphics memory

(9)

Optical drive board (select products only)

(10)

USB board

(11)

Solid-state drive

512 GB, PCIe

256 GB, PCIe

128 GB, SATA-3, TLC

(12)

Memory modules (2666 MHz, DDR4)

8 GB

4 GB

(13)

WLAN module

Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 Combo Adapter

Spare part number Not available
L83727-xx1 L83728-xx1 L91024-xx1 L91025-xx1 L22586-001 L22539-001 L22580-001 L22528-001 L22748-001
L67091-xx1 L67090-xx1 L83735-xx1 L22540-001 L22538-001
L83739-001 L83738-001 L83737-001
937236-855 L10598-855
L44796-005

14 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions (continued)

Item Component

Intel Wi-Fi 6 AX201, 802.11ax 2 × 2 + Bluetooth 5 (non-vPro, supporting gigabit file transfer speeds)

(14)

Fan

(15)

Heat sink

(16)

Battery (3 cell, 41 WHr)

(17)

Hard drive

2 TB, 5400 rpm

1 TB, 5400 rpm

500 GB, 5400 rpm

(18)

Solid-state drive bracket

(19)

Solid-state drive board

(20)

DVD+/-RW Double-Layer Writer (select products only)

(21)

Bottom cover

For use in models with an optical drive

For use in models without an optical drive

(22)

Rubber feet (front and rear)

Spare part number L57250-005
L22529-001 L22531-001 L11119-855
912487-855 L30422-005 778186-005 L22535-001 L24487-001 L22537-001
L83726-001 L83725-001 L83731-001

Computer major components 15

Cables

Table 3-2 Cables and their descriptions

Item

Component

(1)

USB board cable

(2)

Touchpad cable

(3)

Touchpad button board cable

(4)

Hard drive cable

(5)

Solid-state drive cable

(6)

Optical drive board cable

(7)

Display cable

FHD panel

HD panel

Spare part number L22522-001 L22525-001 L22523-001 L22526-001 L22527-001 L22524-001
L22520-001 L22519-001

16 Chapter 3 Illustrated parts catalog

Display assembly subcomponents

Table 3-3 Display assembly components and their descriptions

Item

Component

(1)

Hinge cover

(2)

Display bezel

(3)

Display panel

FHD

HD+

(4)

Hinge Kit (includes left and right hinges)

(5)

Camera module

Display cable

(6)

For use with HD displays

For use with FHD displays

(7)

WLAN antenna cables

(8)

Back cover

Spare part number L83730-001 L22517-001
L83733-001 L83734-001 L22536-001 L22587-001
L22519-001 L22520-001 L22497-001 L83724-001

Display assembly subcomponents 17

Mass storage devices

Table 3-4 Mass storage devices and their descriptions

Item

Component

(1)

Hard drive cover

(2)

Hard drive, 7 mm

2 TB, 5400 rpm

1 TB, 5400 rpm

500 GB, 5400 rpm

(3)

Hard drive cable

(4)

Solid-state drive (M.2)

512 GB, PCIe

256 GB, PCIe

256 GB, SATA-3, TLC

Optane memory module, 16 GB

(5)

Solid-state drive board

(6)

Solid-state drive bracket

(7)

DVD+/-RW Double-Layer Writer

(8)

Optical drive bracket

(9)

Optical drive bezel

18 Chapter 3 Illustrated parts catalog

Spare part number L22534-001
912487-855 L30422-005 778186-005 L22526-001
L83739-001 L83738-001 L83737-001 L22585-001 L24487-001 L22535-001 L22537-001 L22533-001 L83729-001

Miscellaneous parts
Table 3-5 Miscellaneous parts and their descriptions Component AC adapter (65 W, nPFC, 3 pin, 4.5 mm) Power cord, C5, conventional, 1.0 m For use in Denmark For use in Europe For use in Israel For use in Japan For use in North America For use in South Africa For use in South Korea For use in Switzerland For use in Taiwan For use in Thailand For use in the United Kingdom Power adapter, C5, for use in Japan Screw Kit

Spare part number 710412-001
L19360-001 L19361-001 L19362-001 L19365-001 L19367-001 L19369-001 L19366-001 L19370-001 L19372-001 L19371-001 L19373-001 226768-001 L83732-001

Miscellaneous parts 19

4 Removal and replacement procedures preliminary requirements
Tools required
You need the following tools to complete the removal and replacement procedures: Nonconductive, nonmarking pry tool Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear easily.
20 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is closed. Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam. Avoid dropping drives from any height onto any surface. After removing a hard drive or an optical drive, place it in a static-proof bag. Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers. Avoid exposing a drive to temperature extremes or liquids. If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective packaging and label the package "FRAGILE."
Workstation guidelines
Follow these grounding workstation guidelines: Cover the workstation with approved static-shielding material. Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials. Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam. Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations. Avoid contact with pins, leads, or circuitry. Turn off power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information
A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle. The device might function normally for a while, but it has been degraded in the internal layers, reducing its life expectancy. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
Electrostatic discharge information 21

IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.

Generating static electricity

Note the following: Different activities generate different amounts of static electricity. Static electricity increases as humidity decreases.

Table 4-1 Static electricity occurrence based on activity and humidity

Relative humidity

Event

55%

40%

Walking across carpet Walking across vinyl floor Motions of bench worker Removing DIPs (dual in-line packages) from plastic tube

7,500 V 3,000 V
400 V 400 V

15,000 V 5,000 V 800 V 700 V

Removing DIPs from vinyl tray Removing DIPs from polystyrene foam Removing bubble pack from PCB (printed circuit board) Packing PCBs in foam-lined box

2,000 V 3,500 V 7,000 V 5,000 V

4,000 V 5,000 V 20,000 V 11,000 V

Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.

10% 35,000 V 12,000 V
6,000 V 2,000 V 11,500 V 14,500 V 26,500 V 21,000 V

NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment
Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components. To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. Protect all electrostatic parts and assemblies with conductive or approved containers or packaging. Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations. Place items on a grounded surface before removing them from their container. Always be properly grounded when touching a sensitive component or assembly.

22 Chapter 4 Removal and replacement procedures preliminary requirements

Avoid contact with pins, leads, or circuitry.
Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam.

Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:
Wrist straps are flexible straps with a maximum of 1 M ±10% resistance in the ground cords. To provide proper ground, a strap must be worn snug against bare skin. The ground cord must be connected and fit snugly into the banana plug connector on the grounding mat or workstation.
Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with a maximum of 1 M ±10% resistance between the operator and ground.

Table 4-2 Static shielding protection levels

Static shielding protection levels

Method Antistatic plastic Carbon-loaded plastic Metallized laminate

Voltage 1,500 7,500
15,000

Grounding the work area
To prevent static damage at the work area, use the following precautions: Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment. Use static-dissipative mats, foot straps, or air ionizers to give added protection. Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas. Turn off power and input signals before inserting and removing connectors or test equipment. Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces. Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment
HP recommends the following materials and equipment to prevent static electricity: Antistatic tape Antistatic smocks, aprons, or sleeve protectors Conductive bins and other assembly or soldering aids Conductive foam Conductive tabletop workstations with ground cord of 1 M ±10% resistance

Electrostatic discharge information 23

Static-dissipative table or floor mats with hard tie to ground Field service kits Static awareness labels Wrist straps and footwear straps providing 1 M ±10% resistance Material handling packages Conductive plastic bags Conductive plastic tubes Conductive tote boxes Opaque shielding bags Transparent metallized shielding bags Transparent shielding tubes
Packaging and transporting guidelines
Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. Place items on a grounded surface before removing items from their containers. Always be properly grounded when touching a component or assembly. Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
24 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for Customer Self-Repair parts
This chapter provides removal and replacement procedures for Customer Self-Repair parts. NOTE: The Customer Self-Repair program is not available in all locations. Installing a part not supported by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer Self-Repair is supported in your location.
Component replacement procedures
NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions.
Preparation for disassembly
See Removal and replacement procedures preliminary requirements on page 20 for initial safety procedures. 1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system. 2. Disconnect the power from the computer by unplugging the power cord from the computer. 3. Disconnect all external devices from the computer.
Component replacement procedures 25

Optical drive (select products only)
Table 5-1 Optical drive description and part number Description DVD+/-RW Double-Layer Writer Optical drive bracket Optical drive bezel

Spare part number L22537-001 L22533-001 L83729-001

Before removing the optical drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 25). Remove the optical drive: 1. Remove the Phillips M2.5 × 6.0 screw (1) that secures the drive to the computer. 2. Slide the optical drive out of the computer (2).

26 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

3. If it necessary to remove the bracket from the rear of the optical drive, remove the Phillips M2.0 × 3.0 screw (1), and the remove the bracket from the drive (2).
4. If it necessary to remove the bezel from the front of the optical drive: a. Insert a paper clip into the release hole on the front of the bezel (1). The left side of the bezel rotates outward (2). b. Press the tab to release the bezel from the drive (3). c. Rotate the side of the bezel (4), and then remove it.
Reverse this procedure to reassemble and install the optical drive. Component replacement procedures 27

6 Removal and replacement procedures for authorized service provider parts
IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer. See Labels on page 12 for details.
Component replacement procedures
NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. There are as many as 54 screws that must be removed, replaced, or loosened when servicing authorized service provider only parts. Make special note of each screw size and location during removal and replacement.
28 Chapter 6 Removal and replacement procedures for authorized service provider parts

Bottom cover
Table 6-1 Bottom cover description and part number Description Bottom cover for use in models with an optical drive Bottom cover for use in models without an optical drive Computer feet (front and rear)

Spare part number L83726-001 L83725-001 L83731-001

1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). Remove the bottom cover: 1. Peel the rubber feet off the bottom of the computer (1). 2. Remove the 10 Phillips M2.5 × 6.0 screws (2). 3. (Optical drive models only) Remove the two Phillips broad head M2.0 × 2.0 screws (3) from the optical
drive bay.

Component replacement procedures 29

4. Starting near the optical drive bay (1), pull to release the bottom cover from the computer (2). NOTE: Model with an optical drive shown.
Reverse this procedure to install the bottom cover.
30 Chapter 6 Removal and replacement procedures for authorized service provider parts

Battery
Table 6-2 Battery description and part number Description Battery (3 cell, 41 Wr)

Spare part number L11119-855

Before removing the battery, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). Remove the battery: 1. Remove the four Phillips M2.0 × 3.0 screws (1) that secure the battery to the computer. 2. Remove the battery from the computer (2).

Reverse this procedure to install the battery. When installing the battery, be sure to install screws in the proper locations. The following image shows the locations around the battery that have holes but do not require screws.
Component replacement procedures 31

32 Chapter 6 Removal and replacement procedures for authorized service provider parts

Memory
Table 6-3 Memory module description and part number Description Memory module, 8 GB Memory module, 4 GB

Spare part number 937236-855 L10598-855

Before removing the memory modules, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the memory modules: 1. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle. 2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.

Install the memory modules: IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do not touch the components on the memory module. Do not bend the memory module. 1. Align the notched edge of the memory module with the tab in the memory module slot (1). 2. Press the module into the slot until seated (2).
Component replacement procedures 33

3. Gently press down on the module edges until the side retention clips snap into place (3). 34 Chapter 6 Removal and replacement procedures for authorized service provider parts

Hard drive
Table 6-4 Hard drive description and part number Description Hard drive, 2 TB, 5400 rpm, 7 mm Hard drive, 1 TB, 5400 rpm, 7 mm Hard drive, 500 GB, 5400 rpm, 7 mm Hard drive cover

Spare part number 912487-855 L30422-005 778186-005 L22534-001

Before removing the hard drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the hard drive: 1. Disconnect the hard drive cable from the system board ZIF connector (1). 2. Lift the hard drive out of the computer (2).

Component replacement procedures 35

3. If it is necessary to disassemble the hard drive, pull the connector off the rear of the drive (1), and then lift the cover off the drive (2).
Reverse this procedure to reassemble and install the hard drive.
36 Chapter 6 Removal and replacement procedures for authorized service provider parts

Optane memory module (select products only)
IMPORTANT: The M.2 connector that supports the Optane memory module can also support a solid-state drive. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer. Before removing the Optane memory module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the Optane memory module: Remove the Phillips M2.0 × 3.0 screw (1), and then pull the solid-state drive module from the socket (2).
Reverse this procedure to install the Optane memory module.
Component replacement procedures 37

Solid-state drive (select products only)

IMPORTANT: The M.2 connector that supports a solid-state drive can also support an Optane memory module. You cannot simultaneously install both an Optane memory module and a solid-state drive in the computer.

Table 6-5 Solidstate drive descriptions and part numbers

Description

Spare part number

512 GB, PCIe 256 GB, PCIe 128 GB, SATA-3, TLC

L83739-001 L83738-001 L83737-001

Before removing the solid-state drive, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the solid-state drive: Remove the Phillips M2.0 × 3.0 screw (1), and then pull the solid-state drive module from the socket (2).

Reverse this procedure to install the solid-state drive.

38 Chapter 6 Removal and replacement procedures for authorized service provider parts

Solid-state drive bracket and connector board (select products only)

Table 6-6 Solid-state drive bracket and connector board descriptions and part numbers Description Solid-state drive bracket Solid-state drive connector board Solid-state drive cable

Spare part number L22535-001 L24487-001 L22527-001

Before removing the solid-state drive bracket and connector board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). 5. Remove the solid-state drive (see Solid-state drive (select products only) on page 38). Remove the solid-state drive bracket and connector board: 1. Disconnect the cable from the system board ZIF connector (1). 2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the board and bracket to the computer. 3. Remove the board from the computer (3). 4. Remove the bracket from the computer (4).

Reverse this procedure to install the solid-state drive bracket and connector board. Component replacement procedures 39

WLAN module
Table 6-7 WLAN module description and part number Description Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5 Combo Adapter Intel Wi-Fi 6 AX201, 802.11ax 2 × 2 + Bluetooth 5 (non-vPro, supporting gigabit file transfer speeds)

Spare part number L44796-005 L57250-005

Before removing the WLAN, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the WLAN module: 1. Disconnect the two antenna cables from the module (1). 2. Remove the Phillips M2.0 × 3.0 screw (2), and then pull the module out of the socket (3).

Reverse this procedure to install the WLAN module. 40 Chapter 6 Removal and replacement procedures for authorized service provider parts

System board hook
Table 6-8 System board hook description and part number Description System board hook

Spare part number L22748-001

Before removing the system board hook, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the system board hook: 1. Remove the Phillips M2.0 × 3.0 screw (1) that secures the hook to the computer. 2. Remove the system board hook from the computer (2).

Reverse this procedure to install the system board hook. Component replacement procedures 41

USB board
Table 6-9 USB board description and part number Description USB board USB board cable

Spare part number L22538-001 L22522-001

Before removing the USB board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the USB board: 1. Disconnect the cable from the ZIF connector on the USB board (1). 2. Remove the two Phillips M2.0 × 3.0 screws (2), and then remove the board from the computer (3).

Reverse this procedure to replace the USB board. 42 Chapter 6 Removal and replacement procedures for authorized service provider parts

Optical drive board (select products only)
Table 6-10 Optical drive board description and part number Description Optical drive board Optical drive board cable

Spare part number L22540-001 L22524-001

Before removing the optical drive board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the optical drive board: 1. Disconnect the cable from the ZIF connector on the optical drive board (1). 2. Remove the two Phillips M2.0 × 3.0 screws (2), and then remove the board from the computer (3).

Reverse this procedure to replace the optical drive board. Component replacement procedures 43

Touchpad button board
Table 6-11 Touchpad button board description and part number Description Touchpad button board Touchpad button board cable

Spare part number L22539-001 L22523-001

Before removing the touchpad button board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the touchpad button board: 1. Disconnect the cable from the ZIF connector on the touchpad button board (1). 2. Lift the cable to remove it from the adhesive that secures it to the board (2). 3. Remove the two Phillips M2.0 × 2.0 screws (3) that secure the board to the computer. 4. Remove the touchpad button board from the computer (4).
TIP: The top edge of the board sits under clips. Be sure to slide the board out from under the clips to prevent damage to the board or clips.

Reverse this procedure to install the touchpad button board. 44 Chapter 6 Removal and replacement procedures for authorized service provider parts

Touchpad module
Table 6-12 Touchpad module description and part number Description Touchpad module Touchpad module cable

Spare part number L22586-001 L22525-001

Before removing the touchpad module, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). To remove the touchpad module: 1. Disconnect the cable from the ZIF connector on the touchpad (1). 2. Lift the tape from the touchpad (2). 3. Lift the tape up to gain access to the touchpad (3).

4. Starting in the corner, use a plastic, nonmarking tool to pry up the touchpad module to disengage the adhesive that secures it to the top cover (1)
Component replacement procedures 45

5. Working around each edge, pry the touchpad module loose, and then remove it from the computer (2). NOTE: The touchpad module might be very tight and difficult to remove.
Reverse this procedure to install the touchpad module.
46 Chapter 6 Removal and replacement procedures for authorized service provider parts

Power connector cable (DC-in)
Table 6-13 Power connector cable description and part number Description Power connector cable

Spare part number L22528-001

Before removing the power connector cable, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the power connector cable: 1. Remove the two Phillips M2.5 × 6.0 screws from the right display hinge (1), and then rotate the hinge up
from on top of the power connector (2). 2. Disconnect the power connector cable from the system board (3). 3. Remove the power connector cable from the computer (4).

Reverse this procedure to install the power connector cable. Component replacement procedures 47

Fan

Table 6-14 Fan description and part number Description Fan

Spare part number L22529-001

Before removing the fan, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the fan: 1. Disconnect the fan cable from the system board (1). 2. Remove the two Phillips M2.5 × 3.0 screws (2) that secure the fan to the computer. 3. Lift the fan from the computer (3).

Reverse this procedure to install the fan. 48 Chapter 6 Removal and replacement procedures for authorized service provider parts

Heat sink assembly
Table 6-15 Heat sink assembly description and part number Description Heat sink

Spare part number L22531-001

Before removing the heat sink, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). To remove the heat sink assembly: 1. In the order indicated on the heat sink assembly, remove the six Phillips M2.0 × 3.0 screws (1) that
secure the heat sink to the computer. 2. Lift the heat sink assembly from the computer (2).

Component replacement procedures 49

3. Thoroughly clean the thermal material from the surfaces of the heat sink (2) (4) and associated system board components (1) (3) each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
Reverse this procedure to install the heat sink assembly.
50 Chapter 6 Removal and replacement procedures for authorized service provider parts

System board
NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Table 6-16 System board description and part number
Description Intel Core i7-10510U processor with 2 GB of AMD Radeon 530 graphics memory Intel Core i5-10210U processor with 2 GB of AMD Radeon 530 graphics memory Intel Core i3-10110U processor with 2 GB of AMD Radeon 530 graphics memory

Spare part number L67091-xx1 L67090-xx1 L83735-xx1

Before removing the system board, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the following components:
a. Optical drive (see Optical drive (select products only) on page 26) b. Bottom cover (see Bottom cover on page 29) c. Battery (see Battery on page 31) d. Memory modules (see Memory on page 33) e. Hard drive (see Hard drive on page 35) f. Solid-state drive (see Solid-state drive (select products only) on page 38) or Optane memory
module (see Optane memory module (select products only) on page 37) g. WLAN module (see WLAN module on page 40) h. Fan (see Fan on page 48) Remove the system board:
IMPORTANT: Make special note of each screw size and location during removal and replacement. 1. Disconnect the following cables from the system board:
Backlight cable (1) Optical drive board cable (2) (select products only) Hard drive cable (3) Keyboard cable (4) Touchpad cable (5) Touchpad button board cable (6) Display cable (7)

Component replacement procedures 51

Speaker cable (8) Power connector cable (9)
2. Remove the five Phillips M2.0 × 3.0 screws that secure the system board to the computer.
52 Chapter 6 Removal and replacement procedures for authorized service provider parts

3. Lift the right side of the system board (1), and then turn the system board upside down (2) to access the connector underneath.
4. Disconnect the USB board cable from the ZIF connector on the system board (1), and then remove the system board from the computer (2).
Reverse this procedure to install the system board. Component replacement procedures 53

Speakers
Table 6-17 Speakers description and part number Description Speaker Kit

Spare part number L22580-001

Before removing the speakers, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). 5. Remove the system board (see System board on page 51). Remove the speakers: 1. Remove the antenna cables from the clips in the left speaker (1). 2. Remove the speaker cable from the clips built into the computer (2), and then remove the speakers from
the computer (3).

Reverse this procedure to install the speakers. 54 Chapter 6 Removal and replacement procedures for authorized service provider parts

Display assembly
Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the subcomponent level. Before removing the display panel, follow these steps: 1. Prepare the computer for disassembly (Preparation for disassembly on page 25). 2. Remove the optical drive (see Optical drive (select products only) on page 26). 3. Remove the bottom cover (see Bottom cover on page 29). 4. Remove the battery (see Battery on page 31). Remove the display assembly: 1. Disconnect the antenna cables from the WLAN module (1). 2. Remove the antenna cables from the clips in the speaker and fan (2). 3. Disconnect the display cable from the system board (3).
4. Remove the four Phillips M2.5 × 6.0 screws (1) from the display hinges. 5. Rotate the hinges upward (2).
Component replacement procedures 55

6. Separate the display from the computer (3).
Remove the display assembly subcomponents: 1. If it is necessary to replace the display bezel:
a. If you need to remove the display bezel, flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of the bezel until it disengages from the display enclosure.
b. Remove the bezel (4). The display bezel is available as spare part number L22517-001.
2. If it is necessary to replace the camera/microphone module: 56 Chapter 6 Removal and replacement procedures for authorized service provider parts

a. Detach the camera module (1) from the display back cover. (The module is attached with doublesided adhesive.)
b. Disconnect the cable (2) from the camera/microphone module. The HD camera module is available as spare part number L22587-001.
3. If it is necessary to replace the display panel: a. Remove the four Phillips M2.0 × 3.0 screws that secure the panel to the display enclosure.
b. Swing the top edge of the display panel forward and position the panel upside down next to the display enclosure (1). Component replacement procedures 57

c. Release the tape (2) that secures the display panel cable connector to the display panel. d. Disconnect the display panel cable (3) from the display panel.
e. Remove the display panel. Raw display panels are available using the following spare part numbers: L83733-001: FHD panel L83734-001: HD+ panel
58 Chapter 6 Removal and replacement procedures for authorized service provider parts

4. If it is necessary to replace the hinge cover, pull either side of hinge cover to disengage it from the display enclosure, and then remove the hinge cover from the display enclosure. The hinge cover is available as spare part number L83730-001.
When replacing the hinge cover, make sure the hinges rotate downward as far as they can go. Align the cover, and then start from above and rotate the cover downward onto the hinges. Make sure the clips snap into place along the bottom of the display cover. 5. If it is necessary to replace the display hinges: a. Remove the six Phillips M2.5 × 2.5 broad head screws (1) from the bottom of the hinges.
Component replacement procedures 59

b. Remove the display hinges (2). The display hinges are available as spare part number L22536-001.
6. If it is necessary to replace the display panel cable: a. Release the cable from the retention clips and routing channel built into the bottom edge and side of the display enclosure (1). b. Remove the display panel cable (2). The display panel cable is available using the following spare part numbers: L22519-001: HD display L22520-001: FHD display
60 Chapter 6 Removal and replacement procedures for authorized service provider parts

7. If it is necessary to replace the wireless antenna cables and transceivers: a. Release the wireless antenna cables from the retention clips and routing channel built into the sides of the display enclosure (1). b. Release the antenna from the display enclosure (2). Antennas are available as spare part number L22497-001.
Use the following image to determine proper cable routing in the display of the antenna cable (1) and display cable (2).
The display rear cover is available as spare part number L83724-001. Reverse these procedures to reassemble and install the display assembly components.
Component replacement procedures 61

Top cover with keyboard

The top cover with keyboard remains after removing all other spare parts from the computer.
In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes.

Table 6-18 Top cover with keyboard description and part number

Description

Spare part number

Keyboard, backlit, models without an optical drive

L83727-xx1

Keyboard, no backlight, models with an optical drive

L83728-xx1

Keyboard, backlit, models with an optical drive

L91024-xx1

Keyboard, no backlight, models without an optical drive

L91025-xx1

Table 6-19 Keyboard country codes

For use in country or region

Spare part number

Belgium

-A41

Canada

-DB1

Czech Republic and

-FL1

Slovakia

Denmark, Finland, and Norway

-DH1

France

-051

Germany

-041

Hungary

-211

For use in country or region Israel Italy The Netherlands
Portugal
Russia Slovenia

Spare part number
-BB1
-061
-B31

For use in country or region
South Korea
Spain
Switzerland

-131

Taiwan

-251 -BA1

United Kingdom United States

Spare part number -AD1 -071 -BG1
-AB1
-031 -001

62 Chapter 6 Removal and replacement procedures for authorized service provider parts

7 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from operating properly. Turn on or restart the computer and quickly press f10.
or Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)
Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version
To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer. To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app. or Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications. Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 63). 2. Select Main, and then make note of the BIOS version. 3. Select Exit, select one of the options, and then follow the on-screen instructions. In Windows, press ctrl+alt+s.
Starting Setup Utility (BIOS) 63

To check for later BIOS versions, see Downloading a BIOS update on page 64.
Downloading a BIOS update
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. During the download and installation, follow these instructions: Do not disconnect power from the computer by unplugging the power cord from the AC outlet. Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. NOTE: If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. 1. Type support in the taskbar search box, and then select the HP Support Assistant app.
or Select the question mark icon in the taskbar. 2. Select Updates, and then select Check for updates and messages. 3. Follow the on-screen instructions. 4. At the download area, follow these steps: a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or other identifier. You might need this information to locate the update later, after it has been downloaded to your hard drive. b. Follow the on-screen instructions to download your selection to the hard drive. Make a note of the path to the location on your hard drive where the BIOS update is downloaded. You will need to access this path when you are ready to install the update. BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is complete. If no instructions appear, follow these steps: 1. Type file in the taskbar search box, and then select File Explorer. 2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:). 3. Using the hard drive path you recorded earlier, open the folder that contains the update. 4. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. 5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.
64 Chapter 7 Using Setup Utility (BIOS)

8 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics Windows on page 65. After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support or HP Support Assistant. 1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support. b. Select HP PC Hardware Diagnostics Windows. or To access HP PC Hardware Diagnostics Windows from HP Support Assistant: a. Type support in the taskbar search box, and then select the HP Support Assistant app.
or Select the question mark icon in the taskbar. b. Select Troubleshooting and fixes. c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows. 2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the onscreen instructions. NOTE: To stop a diagnostic test, select Cancel. When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. The screen displays one of the following options: A Failure ID link is displayed. Select the link and follow the on-screen instructions. Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows
The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must use a Windows computer to download this tool because only .exe files are provided.
Using HP PC Hardware Diagnostics Windows (select products only) 65

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive. The tool downloads to the selected location. or You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft Store: 1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box. 2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box. 3. Follow the on-screen directions. The tool downloads to the selected location.
Downloading HP Hardware Diagnostics Windows by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed. 3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive. The tool downloads to the selected location.
Installing HP PC Hardware Diagnostics Windows
To install HP PC Hardware Diagnostics Windows, follow these steps: Navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-
click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download and create the HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 67.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
66 Chapter 8 Using HP PC Hardware Diagnostics

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit Failure ID code is generated. For assistance in solving the problem: Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your Failure ID and product number automatically filled in. Follow the on-screen instructions. or Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you must use the attached keyboard. NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow these steps: 1. Turn on or restart the computer, and quickly press esc. 2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order: a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see Downloading the latest HP PC Hardware Diagnostics UEFI version on page 67.
b. Hard drive c. BIOS 3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run, and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstallation image. HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition. The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version
To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download HP Diagnostics UEFI, and then select Run.
Using HP PC Hardware Diagnostics UEFI 67

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the product name or number. To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB flash drive: 1. Go to http://www.hp.com/support. 2. Enter the product name or number, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI
NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version
To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: 1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. 2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number
NOTE: For some products, you might have to download the software by using the product name or number. To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps: 1. Go to http://www.hp.com/support. 2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system. 3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings
Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the following customizations:
68 Chapter 8 Using HP PC Hardware Diagnostics

Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
Set a location for storing the test results. You can also set the user name and password that you use for uploads.
Display status information about the diagnostics run previously. To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: 1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup. 2. Select Advanced, and then select Settings. 3. Make your customization selections. 4. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 69

9 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most products: Backing up your personal information--You can use Windows tools to back up your personal
information (see Using Windows tools on page 70). Creating a restore point--You can use Windows tools to create a restore point (see Using Windows
tools on page 70). Creating recovery media (select products only)--You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 70). Restoring and recovery--Windows offers several options for restoring from backup, refreshing the computer, and resetting the computer to its original state (see Using Windows tools on page 70). IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least 70% charged before you start the recovery process. IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning any recovery process.
Backing up information and creating recovery media
Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule regular backups to avoid information loss. You can use Windows tools to back up personal information and create system restore points and recovery media. NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. For more information and steps, see the Get Help app. 1. Select the Start button, and then select the Get Help app. 2. Enter the task you want to perform. NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.
70 Chapter 9 Backing up, restoring, and recovering

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery
Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using Windows tools on page 70.
Recovering using HP Recovery media
You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only) on page 70. NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to http://www.hp.com/support, select your country or region, and then follow the on-screen instructions. To recover your system: Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order
If your computer does not restart using the HP Recovery media, you can change the computer boot order. This is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media. To change the boot order: IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before beginning these steps. 1. Insert the HP Recovery media. 2. Access the system Startup menu.
For computers or tablets with keyboards attached: Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options. For tablets without keyboards: Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
or Turn on or restart the tablet, quickly hold down the volume down button, and then select f9. 3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen instructions.
Restoring and recovery 71

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery software. Using HP Sure Recover, an administrator or user can restore the system and install: Latest version of the operating system Platform-specific device drivers Software applications, in the case of a custom image To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.
72 Chapter 9 Backing up, restoring, and recovering

10 Specifications

Computer specifications

Table 10-1 Computer specifications

Metric

U.S.

Dimensions

Length

272.2 mm

10.72 in

Width

414.8 mm

16.33 in

Height

24.5 mm

0.97 in

Weight (lowest configuration) HDD: add 36.6 g (0.08 lbs) HDD + SSD: add 44.6 g (0.10 lbs) Fan: add 65.6 g (0.14 lbs)

2.45 kg

5.21 lbs

Input power

Operating voltage

19.0 V dc @ 4.74 A 90 W or 18.5 V dc @ 3.5 A - 65 W or 45 W

Operating current

4.74 A or 3.5 A

Temperature

Operating (not writing to optical disc)

0°C to 35°C

32°F to 95°F

Operating (writing to optical disc)

5°C to 35°C

41°F to 95°F

Nonoperating

-20°C to 60°C

-4°F to 140°F

Relative humidity

Operating

10% to 90%

Nonoperating

5% to 95%

NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range of temperatures.

Computer specifications 73

43.9 cm (17.3 in) display specifications

Table 10-2 Display specifications
Active diagonal size Resolution
Surface treatment Brightness
Viewing angle
Backlight Aspect ratio Display panel interface

Metric 43.9 cm FHD: 1920 × 1080 HD+: 1600 × 900 Antiglare 220 nits (HD+) 300 nits (FHD) SVA (HD+ panels) UWVA (FHD panels) LED 16:9 eDP

U.S. 17.3 in

M.2 SATA solid-state drive specifications

Table 10-3 M.2 SATA solid-state drive specifications

128-GB*

Height

1.35 mm

Weight

< 10 g

Form factor

M.2 2280-D2-B-M

Transfer rate

up to 540 MB/sec

Interface type

SATA-3

Ready time, maximum (to not busy)

1.0 ms

Access times, logical

0.1 ms

Total logical sectors

234,441,648

Operating temperature

0°C to 70°C (32°F to 158°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

74 Chapter 10 Specifications

M.2 PCIe solid-state drive specifications

Table 10-4 M.2 PCIe solid-state drive specifications

256-GB*

512-GB*

Dimensions

Height

1 mm

Length

50.8 mm

Width

28.9 mm

Weight

< 10 g

Interface type

ATA-7

Transfer rate

Sequential Read Random Read

Up to 2150 MB/s Up to 300,000 IOPs

Sequential Write Random Write

Up to 1260 MB/s Up to 100,000 IOPs

Up to 1550 MB/s Up to 100,000 IOPs

Ready time, Maximum (to not busy)

1.0 s

Access times

Logical

0.1 ms

Total logical sectors

500,118,192

1,000,215,216

Operating temperature Operating Non-operating

0° to 70°C (32°F to 158°F) -40° to 80°C (-40°F to 176°F)

0° to 70°C (32°F to 158°F) -40° to 85°C (-40°F to 185°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

M.2 PCIe solid-state drive specifications 75

Hard drive specifications

Table 10-5 M.2 Hard drive specifications

2-TB*

1-TB*

500-GB*

Dimensions

Height

7.2 mm or 9.5 mm

7.0 mm

Length

100.4 mm

100.6 mm

Width

69.9 mm

70.1 mm

Weight

130.0 g

107.0 g

92.0 g

Interface type

SATA

Transfer rate

Synchronous (maximum)

300 MB/sec

Security

ATA security

Seek times (typical read, including setting)

Single track

2.0 ms

3 ms

Average (read/write)

12 ms

13 ms

Maximum

22 ms

24 ms

Logical blocks

3,907,029,168

1,953,525,168

1,048,576,000

Disk rotational speed

5400 rpm

Operating temperature

0°C to 60°C (32°F to 140°F)

*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.

NOTE: Certain restrictions and exclusions apply. Contact technical support for details.

76 Chapter 10 Specifications

11 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business computers. This chapter also provides general instructions for restoring nonvolatile memory that can contain personal data after the system has been powered off and the hard drive has been removed. HP Business computer products that use Intel®-based or AMD®-based system boards contain volatile DDR memory. The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system. Following system shutdown and removal of all power sources from an HP Business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile memory. Use the following steps to remove personal data from the computer, including the nonvolatile memory found in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this chapter.
Current BIOS steps 1. Follow steps (a) through (l) to restore the nonvolatile memory that can contain personal data. Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary nor recommended. a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults. The computer reboots.
c. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select Yes to restore security level defaults. The computer reboots.
e. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu.
77

g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then clear the check box for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the warning message. The computer reboots.
i. During the reboot, press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit, and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM), fingerprint reader, or both, one or two prompts will appear--one to clear the TPM and the other to Reset Fingerprint Sensor. Press or tap f1 to accept or f2 to reject.
l. Remove all power and system batteries for at least 24 hours. 2. Complete one of the following:
Remove and retain the storage drive. or Clear the drive contents by using a third-party utility designed to erase data from an SSD. or Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu. c. Select Hard Drive Utilities. d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue. or Clear the contents of the drive using the following Disk Sanitizer commands steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered. NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer into an AC outlet before starting.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
78 Chapter 11 Statement of memory volatility

c. Select Hard Drive Utilities.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and then follow the on-screen instructions to continue.

Nonvolatile memory usage

Table 11-1 Troubleshooting steps for nonvolatile memory usage

Nonvolatile memory type

Amount (Size)

Does this memory store customer data?

Does this memory retain data when power is removed?

What is the

purpose of this How is data entered into this How is this memory

memory?

write-protected?

HP Sure Start flash 8 MB (select models only)

Yes

Provides

Data cannot be written to this This memory is protected

protected

device via the host processor. by the HP Sure Start

backup of

The content is managed

Embedded Controller.

critical System solely by the HP Sure Start

BIOS code, EC Embedded Controller.

firmware, and

critical

computer

configuration

data for select

platforms that

support HP

Sure Start.

For more information, see Using HP Sure Start (select models only) on page 82.

Real Time Clock 256 bytes

Yes

Stores system RTC battery backed-up CMOS This memory is not write-

(RTC) battery

date and time is programmed using

protected.

backed-up CMOS

and noncritical Computer Setup (BIOS), or by

configuration

data.

changing the Microsoft®

memory

Windows date & time.

Controller (NIC)

64 KB (not

Yes

Stores NIC

NIC EEPROM is programmed A utility must be used to

EEPROM

customer

configuration using a utility from the NIC write data to this memory

accessible)

and NIC

vendor that can be run from and is available from the

firmware.

DOS.

NIC vendor. Writing data

to this ROM in an

inappropriate manner will

render the NIC non-

functional.

DIMM Serial

256 bytes per No

Yes

Stores memory DIMM SPD is programmed by Data cannot be written to

Presence Detect memory

module

the memory vendor.

this memory when the

(SPD)

module, 128

information.

module is installed in a

configuration data bytes

computer. The specific

programmable

write-protection method

(not customer

varies by memory vendor.

accessible)

Nonvolatile memory usage 79

Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued)

Nonvolatile memory type

Amount (Size)

Does this memory store customer data?

Does this memory retain data when power is removed?

What is the

purpose of this How is data entered into this How is this memory

memory?

write-protected?

System BIOS

9 MB

Yes

Stores system BIOS code and computer configuration data.

System BIOS code is programmed at the factory. Code is updated when the system BIOS is updated. Configuration data and settings are entered using the Computer Setup (BIOS) or a custom utility.

NOTE: Writing data to this ROM in an inappropriate manner can render the computer nonfunctional.
A utility must be used for writing data to this memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

Intel Management 1.5 MB or 7 MB Yes

Yes

Engine Firmware

(present only in

select Elite or Z

models. For more

information, go to

http://www.hp.com/

support. Select

Find your

product, and then

follow the on-

screen

instructions.)

Stores Management Engine Code, Settings, Provisioning Data and iAMT third-party data store.

Management Engine Code is programmed at the factory. Code is updated via Intel secure firmware update utility. Unique Provisioning Data can be entered at the factory or by an administrator using the Management Engine (MEBx) setup utility. The third-party data store contents can be populated by a remote management console or local applications that have been registered by an administrator to have access to the space.

The Intel chipset is configured to enforce hardware protection to block all direct read/write access to this area. An Intel utility must be used for updating the firmware. Only firmware updates digitally signed by Intel can be applied using this utility.

Bluetooth flash 2 Mb (select products only)

Yes

Stores

Bluetooth flash is

A utility must be used for

Bluetooth

programmed at the factory. writing data to this

configuration Tools for writing data to this memory and is made

and firmware. memory are not publicly

available through newer

available but can be obtained versions of the driver

from the silicon vendor.

whenever the flash

requires an upgrade.

802.11 WLAN

4 Kb to 8 Kb

Yes

Stores

802.11 WLAN EEPROM is

A utility must be used for

EEPROM

configuration programmed at the factory. writing data to this

and calibration Tools for writing data to this memory and is typically

data.

memory are not made public. not made available to the

public unless a firmware

upgrade is necessary to

address a unique issue.

Webcam (select 64 Kb

Yes

Stores webcam Webcam memory is

A utility must be used for

products only)

configuration programmed using a utility writing data to this

and firmware. from the device

memory and is typically

manufacturer that can be run not made available to the

from Windows.

public unless a firmware

80 Chapter 11 Statement of memory volatility

Table 11-1 Troubleshooting steps for nonvolatile memory usage (continued)

Nonvolatile memory type

Amount (Size)

Does this memory store customer data?

Does this memory retain data when power is removed?

What is the

purpose of this How is data entered into this How is this memory

memory?

write-protected?

upgrade is necessary to address a unique issue.

Fingerprint reader 512 KB flash

Yes

(select products

only)

Stores fingerprint templates.

Fingerprint reader memory is programmed by user enrollment in HP ProtectTools Security Manager.

Only a digitally signed application can make the call to write to the flash.

Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
b. Select Main, and then select Apply Factory Defaults and Exit.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface between the platform firmware and an operating system (OS). It is a replacement for the older BIOS architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and configuration settings and to change the configuration of your computer before an OS is loaded. BIOS provides a secure run-time environment that supports a Graphic User Interface (GUI). In this environment, you can use either a pointing device (touch screen, touchpad, pointing stick, or USB mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to initialize the computer's hardware before loading and executing the OS; the run-time environment allows the loading and execution of software programs from storage devices to provide more functionality, such as advanced hardware diagnostics (with the ability to display more detailed system information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility must be used to write to the chip.

Questions and answers 81

4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number, data width, speed or timing, voltage, and thermal information. This information is written by the module manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is installed in a computer. Third-party tools do exist that can write to the EEPROM when the memory module is not installed in a computer. Various third-party tools are available to read SPD memory.
5. What is meant by "Restore the nonvolatile memory found in Intel-based system boards"?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains computer configuration data.
6. How can the BIOS security be reset to factory defaults and data erased?
IMPORTANT: Resetting results in the loss of information. These steps do not reset Custom Secure Boot Keys. See question and answer 7 for information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
b. Select Main, and then select Reset Security to Factory Defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled Secure Boot and created Custom Secure Boot Keys, disabling Secure Boot does not clear the keys. You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure Boot Keys.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu" message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and then follow the on-screen instructions to continue.
Using HP Sure Start (select models only)
Select computer models are configured with HP Sure Start, a technology that continuously monitors your computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your product, and then follow the on-screen instructions.
82 Chapter 11 Statement of memory volatility

12 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. Power cord sets for use in other countries or regions must meet the requirements of the country and region where the computer is used.
Requirements for all countries
The following requirements are applicable to all countries and regions: The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft). All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used. The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
V ac or 250 V ac, as required by the power system of each country or region. The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 83

Requirements for specific countries and regions

Table 12-1 Power cord requirements for specific countries and regions

Country/region

Accredited agency

Applicable note number

Argentina

IRAM

Australia

SAA

Austria

OVE

Belgium

CEBEC

Brazil

ABNT

Canada

CSA

Chile

IMQ

Denmark

DEMKO

Finland

FIMKO

France

UTE

Germany

VDE

India

BIS

Israel

SII

Italy

IMQ

Japan

JIS

The Netherlands

KEMA

New Zealand

SANZ

Norway

NEMKO

The People's Republic of China

CCC

Saudi Arabia

SASO

Singapore

PSB

South Africa

SABS

South Korea

KTL

Sweden

SEMKO

Switzerland

SEV

Taiwan

BSMI

Thailand

TISI

The United Kingdom

ASTA

The United States

1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

84 Chapter 12 Power cord set requirements

Table 12-1 Power cord requirements for specific countries and regions (continued)

Country/region

Accredited agency

Applicable note number

2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3 conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must be on each element. Approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable, and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size, with plug BS 1363/A with BSI or ASTA marks.

Requirements for specific countries and regions 85

13 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the battery in general household waste. Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
86 Chapter 13 Recycling

Index

A AC adapter, spare part numbers 19 action keys
identifying 10 antenna
removal 61 audio-out (headphone)/audio-in
(microphone) combo jack, identifying 5
B back cover
spare part number 17 backup, creating 70 backups 70 battery
removal 31 spare part number 15, 31 battery light, identifying 5 BIOS determining version 63 downloading an update 64 starting the Setup Utility 63 updating 63 Bluetooth label 12 boot order, changing 71 bottom components 11 bottom cover removal 29 spare part number 15, 29 buttons left touchpad 7 optical drive eject 4 power 9 right touchpad 7
C camera
identifying 6 product description 2 camera light, identifying 6 camera module spare part number 17 camera/microphone module spare part numbers 57

caps lock light, identifying 8 cautions
electrostatic discharge 21 chipset, product description 1 components
bottom 11 display 6 keyboard area 7 left side 5 right side 4 computer major components 13 computer specifications 73 connector, power 5
D Display assembly
spare part numbers 14 display assembly
removal 55 subcomponents 17 display assembly components removal 55 spare part numbers 55 display bezel removal 56 spare part numbers 17, 56 display cable, spare part number 17 display components 6 display panel product description 1 removal 57 display panel cable removal 60 spare part numbers 60 display specifications 74 drive light, identifying 4 DVD+/-RW Double-Layer Writer spare part number 15, 18, 26
E electrostatic discharge (ESD) 21
preventing damage 22 esc key, identifying 10 ethernet
product description 2

F fan
removal 48 spare part number 15, 48 fn key, identifying 10
G grounding methods 23 guidelines
packaging 24 transporting 24 workstation 21
H hard drive
product description 1 removal 35 spare part number 15, 18 spare part numbers 35 specifications 76 hard drive cable spare part number 18 hard drive cover spare part number 18 HDMI port identifying 5 heat sink spare part numbers 15 heat sink assembly removal 49 spare part numbers 49 hinge removal 59 spare part number 60 hinge cover spare part number 17 Hinge Kit spare part number 17 HP PC Hardware Diagnostics UEFI downloading 67 starting 67 using 66 HP PC Hardware Diagnostics Windows downloading 65

Index 87

installing 66 using 65 HP Recovery media recovery 71 HP Sure Recover 72 HP Sure Start 82
I integrated numeric keypad,
identifying 10 internal microphones, identifying 6
J jacks
audio-out (headphone)/audio-in (microphone) 5
network 5 RJ-45 (network) 5
K keyboard
product description 2 removal 62 spare part number 62 spare part numbers 14 keypad, integrated numeric 10 keys action 10 esc 10 fn 10 num lock 10 Windows 10
L labels
Bluetooth 12 regulatory 12 serial number 12 service 12 wireless certification 12 WLAN 12 left side components 5 lights battery 5 camera 6 caps lock 8 drive 4 mute 8 power 4 RJ-45 (network) status 5

M M.2 solid-state drive
specifications 75 memory
nonvolatile 77 product description 1 removal 33 spare part number 14 spare part numbers 33 volatile 77 MicroSD memory card reader, identifying 4 model name 1 mute light, identifying 8
N network jack, identifying 5 nonvolatile memory 77
O operating system, product
description 3 Optane memory module
removal 37 spare part numbers 37 optical drive product description 2 removal 26 spare part numbers 26 optical drive board removal 43 spare part number 14, 43 optical drive eject button, identifying 4 optical drive, identifying 4
P packaging guidelines 24 panel
spare part numbers 17 pointing device, product
description 2 ports
HDMI 5 product description 2 USB 4 USB SuperSpeed 5 power button, identifying 9 power connector identifying 5

88 Index

power connector cable removal 47 spare part numbers 47
power cord requirements for all countries 83 requirements for specific countries and regions 84 set requirements 83
power lights, identifying 4 power requirements, product
description 3 processor 1 product description
camera 2 chipset 1 display panel 1 ethernet 2 hard drive 1 keyboard 2 media card reader 2 memory 1 operating system 3 optical drive 2 pointing device 2 ports 2 power requirements 3 processor 1 product name 1 security 3 serviceability 3 wireless networking 2 product name 1 product name and number, computer 12
R recovery 70
discs 71 HP Recovery partition 71 media 71 USB flash drive 71 recovery media creating using HP Cloud Recovery
Download Tool 70 creating using Windows tools 70 regulatory information regulatory label 12 wireless certification labels 12

Remote HP PC Hardware Diagnostics UEFI settings customizing 68 using 68
removal/replacement procedures 25, 28
removing personal data from volatile system memory 77
restoring 70 right side components 4 RJ-45 (network) jack, identifying 5 RJ-45 (network) status lights,
identifying 5
S Screw Kit, spare part numbers 19 security cable slot, identifying 4 security, product description 3 serial number, computer 12 service labels, locating 12 serviceability, product description 3 slots
memory card reader 4 security cable 4 solid-state drive removal 38 spare part number 14, 18 spare part numbers 38 specifications 74 solid-state drive bracket and connector board removal 39 spare part numbers 39 speakers identifying 9 removal 54 spare part number 14 spare part numbers 54 special keys, using 10 specifications computer 73 display 74 hard drive 76 M.2 solid-state drive 75 solid-state drive 74 static electricity 22 system board removal 51 spare part number 14 spare part numbers 51

system board hook removal 41 spare part number 14, 41
system memory, removing personal data from volatile 77
system restore point, creating 70
T top cover
removal 62 spare part number 62 top cover/keyboard spare part numbers 14 touchpad button board removal 44 spare part number 14 spare part numbers 44 touchpad buttons identifying 7 touchpad module removal 45 spare part number 14, 45 touchpad zone, identifying 7 transporting guidelines 24 traveling with the computer 12
U USB board
removal 42 spare part number 14, 42 USB port, identifying 4 USB SuperSpeed port, identifying 5
V vents, identifying 9, 11
W webcam/microphone module
removal 56 Windows
backup 70 recovery media 70 system restore point 70 Windows key, identifying 10 Windows tools, using 70 wireless antenna removal 61 wireless certification label 12 wireless networking product description 2

WLAN removal 40 spare part numbers 40
WLAN antenna removal 61
WLAN antennas, identifying 6 WLAN cable
spare part number 17 WLAN device 12 WLAN label 12 WLAN module
spare part number 14 workstation guidelines 21

Index 89

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