This document serves as a comprehensive guide to the MiContact Center Business Online Help (MiVB) for Release 9.3.2. It details various aspects of contact center management, from initial setup and configuration to advanced features and troubleshooting.
Key areas covered include getting started with user preferences, understanding service levels, forecasting call loads, and scheduling agents. The guide also delves into enterprise server installation and upgrades, configuration options for YourSite Explorer, and services and database administration.
Furthermore, it provides in-depth information on IVR Routing, including workflow creation, prompt configuration, and rule management. The CTI Developer Toolkit is also explored, offering insights into custom development and best practices.
For more detailed information, users can refer to the official Mitel website for trademarks and additional resources: www.mitel.com/trademarks.
