Pay As You Go is not like a contract, it gives you flexibility and freedom to spend what you need when you need it.
Price Guide. Unbeatable Pay As You Go rates for data For mobile phones. Use these quick links to easily navigate to the section you want. Pay As You Go is not like a contract, it gives you flexibility and freedom to spend what you need when you need it. Our Pay As You Go rates are just 3p per minute, 2p per text and 1p per MB of data and better yet, these amazingly low rates don't expire. You also get Go Roam, meaning international travel is a breeze too, as you get to use your phone around the world in 71 Go Roam destinations. In the event of a discrepancy between this publication and the information provided elsewhere, other than the customer terms, this publication will take precedence. Can't find your details here? If you're on one of our older Pay As You Go tariffs, you can call us on 333 (free) from your Three phone or 0333 338 1001 from any other phone (standard call rate applies) and we'll be able to give you this information. Pay As You Go Market comparison of standard UK Pay As You Go rates for data. See Three.co.uk/Store/Pay_As_You_Go_Price_Plans Effective 01 April 2019 UE002. PAYG018 Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 1 Top-ups. To get credit on your Pay As You Go account, you just need to top-up. And with every top-up, we automatically give you a free 150MB data allowance which lasts for 48 hours. Once activated, top-ups never expire. Your My3 account is the easiest and most convenient way to top up. Once you have set it up, simply register your credit or debit card and you'll be able to top up whenever you like. Plus with My3 you can see exactly how you are using your credit orany allowance. There are other ways to top up: n At the shops whenever you see the top-up sign call 444 from your Three phone toactivate your top-up voucher. This includes all Three stores. n Use our easy web top-up service to buy credit with your debit or credit card, orprepurchased voucher without the need to register. n At thousands of ATMs across the UK. You can find out more on how to top up at Three.co.uk/topup Our great basic rates for using your phone. Per minute/message/MB Calls to standard UK landlines (starting 01, 02, 03), UK mobiles (any network) and your Three voicemail 3p UK SMS Text messages (excluding SMS Short codes) 2p UK Mobile data 1p UK Picture messages 40p UK Video messages 40p All calls made (except calls to short code, EU Roaming calls and the service charge element of calls to premium rate numbers), including the access charge element of calls to service numbers starting 084, 087, 09 and 118 (see page 17 for more info on these numbers), are rounded up to the nearest minute and are charged by the minute. A few things to remember n You'll need to activate your Pay As You Go SIM in the UK before you can use it abroad this just means inserting it into your phone. n The free 150MB data allowance you automatically receive with every top-up lasts for 48 hours. Your 150MB data allowance is always used first, followed by any Add-on data allowance and finally, any remaining cash credit. n Each text/photo/video message can accommodate up to 160 characters. Some phones allow for more and these will be divided and sent in numerous messages (depending upon length). These will be deducted from any Addon allowance or charged individually at our standard rates. n When you send messages to several recipients at the same time you will be charged separately for each recipient. n Call Return calls (when you return a call directly to someone who has left you a voicemail message by keying # at the end of their message) are charged at your standard rates or deducted from any Add-on allowance, as if you had made the call directly. Any call-barring restrictions you have will also apply. n You can only return one call directly from the voicemail service. As soon as you finish the call you will be disconnected and will have to redial into voicemail if you wish to continue listening to your voicemail. n If you divert your incoming calls to another number, we'll charge you for each redirected call. The cost of the redirected call depends on the type of number you're calling. n We may end any calls that you make that are longer than 2 hours' duration, in order to prevent you from incurring excessive, inadvertent costs. If this does happen, and you wish to continue your call, please simply redial. n You can create a Personal Hotspot in the UK or in a Go Roam in Europe destination using your data allowance from an Add-on (up to 15GB per month) or using cash credit. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 2 Addons. Add-ons give you great value for money and can be enjoyed both in the UK and while roaming in all 71 of our GoRoam destinations (see page 7). You can buy an Add-on using your top-up via My3 or dialling 444 from your Three phone. With Add-ons you can: n Get an allowance of voice, text and/or data units (depending on Addon chosen) which you can use in the UK or our GoRoam destinations for calling, texting and using the Internet (see below). n Enjoy unlimited data, unlimited minutes and unlimited text with our Unlimited Add-on. n If you want to use your Add-on's data units to create a personal hotspot you can do so, either in the UK or in our GoRoam in Europe destinations, up to a fair use limit of 15 GB per month. Add-ons give you great value rates for calling, texting and using the Internet. Buy an Add-on, using your top-up, to get an allowance of voice, text and/or data units (depending on Add-on chosen). Use your Units anywhere in the UK and any of our 71 Go Roam destinations at no extra cost. Plus, more destinations will be added soon. Your Units convert automatically into data, minutes and/or texts when and where you decide to use them. FAH You'll also get a range of extra benefits including 4G at no extra cost and low Pay As You Go rates that never expire. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 3 Add-on Name 2 GB Add-on Data Units (each converts on use into 1 MB of data )* 2,048 Voice Units (each converts on use into 1 minute ) Text Units (each converts on use into 1 text message ) Price Duration Use your units in the UK or in GoRoam destinations. Unlimited Unlimited £10 30 days 5 GB Add-on 5,120 Unlimited Unlimited £15 30 days 12 GB Add-on 36 GB Add-on Choose your Add-on Unlimited Add-on Unlimited Add-on 90 12,288 of which 12,288 units per month may be used in Go Roam destinations Unlimited 36,864 (up to 15,360 units per month Go Roam Europe destinations and up to 12,288 data units in Go Roam around the world destinations) Unlimited Unlimited in the UK (up to 15,360 units per month Go Roam Europe destinations and up to 12,288 data units in Go Roam around the world destinations) Unlimited Unlimited in the UK (up to 15,360 units per month Go Roam Europe destinations and up to 12,288 data units in Go Roam around the world destinations) Unlimited Unlimited Unlimited Unlimited Unlimited £20 30 days £27.50 30 days £35 30 days £90 90 days Three-to-Three Minutes 500 MB Mobile Internet Pass - 500 Internet Daily Pass 120 3,000 units which - - may be used to call other Three mobile numbers - - - £5 30 days £5 30 days £0.50 24 hours If you use all of your units in your Addon, they convert into the following amounts of data, minutes and texts. 2 GB 5 GB 12 GB (up to 12 GB in all Go Roam destinations) 36 GB Unlimited data Unlimited data in - (up to 15 GB in in the UK (up the UK (up to 15 Go Roam Europe to 15 GB in Go GB in Go Roam destinations and Roam Europe Europe destinations up to 12 GB in Go destinations and and up to 12 Roam around the up to 12 GB in Go GB in Go Roam world destinations) Roam around the around the world world destinations) destinations) which refreshes monthly on the day the SIM was activated Unlimited minutes in the UK and up to 3,000 in Go Roam destinations 3,000 Three-toThree mins Unlimited texts in the UK and up to 3,000 in Go Roam destinations - 500 MB - 120 MB - *You can use any or all of your data units to create a personal hotspot in the UK or any of our Go Roam in Europe destinations. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 4 More about our Add-ons When does my Add-on start? Your add-on and the allowance is offers start when you first buy it, or from when an allowance it offers is first used. How long do Add-ons last? Add-ons last up until midnight 30 or 90 days from the day after they were bought, or when the allowance they offer is first used. For example, if a 30 day add-on is bought at 10:30am on 5th September it will last until midnight on 5th October. This way you get the full 30 days to use the allowance. Internet Daily lasts up until midnight of the day after it has been purchased, so you get a full 24 hours to use the allowance. When my Add-on finishes, what happens to any unused allowance? Any unused allowance is lost. Can I cancel an Add-on once I've bought it? Once an Add-on has been bought, it cannot be cancelled. Unfortunately we can't offer a refund if you bought an Add-on by mistake. Can I buy more than one Add-on at a time? Yes, you can. Buying Add-ons is a great way to benefit from best value rates, so buy them as often as you need to. If however you already have got an Unlimited Add-on active, it doesn't make sense to buy another Add-on until it expires. What is a queued Add-on? If you have an Add-on active and buy another one which offers the same allowance and has the same validity period, it will wait `in a queue' until needed. The queued Add-on allowances will start automatically once your current Add-on finishes, or when an allowance it offers is used up. Please note, the data allowance provided by our Unlimited Add-on and Unlimited 90 Add-on will not queue as the add-ons have difference validity periods (30 and 90 days respectively). Add-ons that provide a fixed allowance of data, e.g. 2GB Add-on, will not queue with our Unlimited Add-on or Unlimited 90 Add-on products. How do I know my Add-on allowance is running out? If you've only got one Add-on and it offers a fixed amount of data, minutes or texts, we'll send you a text message to let you know when you've used 80% of your allowance, and then another one when you've run out of allowance. You can also check your remaining allowance by calling 444, or visiting My3. What happens if my add-on allowance runs out during a call or whilst I'm browsing? If your Add-on allowance finishes and you don't have another one queued, we'll charge for the remainder of your call or browsing session at our standard rates. If you do not have any remaining credit, your call or browsing session will finish. You'll then need to top-up before being able to use our services. How are add-on allowances and cash credit used? Any free allowance is always used first (for example the free 150MB data allowance you get with every top-up which lasts for 48 hours), followed by any Add-on allowance and finally, any remaining cash credit. What calls do Add-ons cover? Your Add-on voice units allowance can be used for calls to standard UK landlines (starting 01, 02, 03), UK mobiles (any network) and your Three voicemail, whether you're in the UK or in one of our GoRoam destinations. Plus, if you're in one of our GoRoam in Europe destinations (see page 8) you can also use your voice units allowance for calls to standard landlines and mobiles in that, and other, GoRoam in Europe destinations. But to allow you to make other kinds of calls we suggest you keep your account topped up with some extra credit. These calls could include: All other International calls. Using your phone abroad, while roaming (except in a GoRoam destination, when you've got an Add-on allowance). Calls to a Special Number, such as 0845/0870 (see page 17 for more information on these). The cost of all other calls will be taken from your Add-on allowance. What texts do Add-ons cover? Your Add-on text unit allowance can't be used for messages sent abroad from the UK, messages sent and received whilst abroad (unless in a GoRoam destination), photo and video messages or for messages to a shortcode service, e.g. to donate money to a charity.Your text allowance can be used from any of our GoRoam destinations to send standard SMS messages back to the UK, plus, if you're in a GoRoam in Europe destination, you can also use your text allowance to send standard SMS messages to standard mobile numbers in other GoRoam destinations. Can I use my Add-on's data allowance to create a personal hotspot? Yes, if you're in the UK or in one of our GoRoam in Europe destinations. How do I find out more about converting a top-up to an Add-on? You can find out how to convert a top-up to an Add-on here or go to Three.co.uk/support/top-up Three reserves the right to suspend, modify, rename or withdraw Addons, without notice, at any time. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 5 How does unlimited data work? nUnlimited data (which you can get with our Unlimited Add-ons) gives you all the Internet use you need when you're in the UK without the fear of `bill shock' and up to 15 GB per month in Go Roam Europe destinations and up to 12 GB in Go Roam around the world destinations. The 15 GB or 12 GB limit refreshes monthly on the day the SIM was originally activated. Usage over 15 GB or 12 GB (but within your allowance) costs up to 0.50p/MB unless you are in certain Go Roam in Europe destinations (see page 10). n There are no hidden `fair use policies' within the UK but we've set a usage cap at 1,000 GB, just to be sure no one abuses the service. But even if you used your phone for every minute of every day you could only use, subject to TrafficSenseTM, around 1,000 GB each month. n You can find out more about TrafficSenseTM on our website. n Data use within our GoRoam destinations is subject to a fair use limit this is currently up to 15 GB per month in Go Roam Europe destinations and up to 12 GB in Go Roam around the world destinations. This means that if you purchase an Add-on with a data allowance over 15GB, you can use up to 15 GB per month in Go Roam Europe destinations and up to 12 GB in Go Roam around the world destinations each month. Use over this but within your allowance, in a GoRoam in Europe destination, costs up to 0.46p/MB (see page 11). Data use over 12 GB in our GoRoam Around the World destinations is not allowed. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 6 Using your phone abroad. Using your phone abroad (also known as `international roaming') is automatically and immediately available to you as a Pay As You Go customer. Here at Three, we don't think that roaming charges are fair. That's why we offer our Pay As You Go customers both GoRoam in Europe and GoRoam Around the World, which let you use either your top-up credit or your Add-on allowances of voice, text and/or data units, to call and text the UK (and between our GoRoam in Europe destinations) and use your data without paying more than if you were in the UK, in 71 destinations around the world, with more to come. All we ask is that you make sure to activate your SIM in the UK before travelling abroad. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 7 To see the roaming rates you'll be charged for calls and texts, you'll need to know (1) the Band that the country you're in is in, and (2) which Band the country you're trying to contact falls within. Check the table below to find out: GoRoam in Europe GoRoam Around Band 0 the World Band 1 Band 2 Band 3 Band 4 Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, The Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City. Australia, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore, Sri Lanka, Uruguay, US Virgin Islands, USA, Vietnam. Monaco. Andorra, Bosnia and Herzegovina, Canada, North Cyprus, Macedonia, Montenegro, South Africa, Turkey. Rest of the world (that is, not within GoRoam Bands or Bands 0, 1, 3 or 4). If you can't see the country you're looking for and want to double-check if it falls within Band 2, go to Three.co.uk/ roaming to see if you can use your Three device there. Cape Verde, Cuba, Ethiopia, Georgia, Kuwait, Malaysia, Maldives, Morocco, Oman, Russia, Tunisia, Turkmenistan, Ukraine, United Arab Emirates, Uzbekistan. Ships, Ferries, Airplanes and Maritime Networks. See page 14 for international data roaming bands and charges. To help you manage your roaming costs when you're travelling, we'll text you information about call charges and roaming rates for each country you visit. If you need to contact Three Customer Services while abroad call +44 7782 333 333 (this call will be charged at your standard roaming rate). Calls made from abroad to your voicemail will also be charged at standard roaming rates. Go to Three.co.uk/roaming for more information. Did you know: n Calls made when you're in a non-EU country are normally charged per minute n Calls received when you're in a non-EU country normally have a one-minute minimum charge and are then charged by the second n When you're roaming in the EU, the minimum charge for a call is for 30 seconds, after which calls are charged by the second Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 8 GoRoam use your phone abroad at no extra cost. Simply choose to buy an Addon with an allowance of voice, texts and/or data units at no extra cost or just use your top-up credit at our fantastic 321 rates to enjoy GoRoam in 71 destinations around the world, with more to come. It's also free to receive calls, texts, photo messages and video messages in our GoRoam destinations. How GoRoam works. GoRoam lets you roam abroad at no extra cost in 71 destinations around the world, whether using your top-up credit with our fantastic 321 rates (3p a minute, 2p a text or 1p a MB) or with one of our Add-ons. To enjoy GoRoam on Pay As You Go with an Add-on, all you need to do is convert your top-up credit into an Add-on to get an allowance of voice, text or data units (depending on Add-on chosen), which may be used either in the UK or in our GoRoam destinations. The 15 GB per month in Go Roam Europe destinations and up to 12 GB in Go Roam around the world destinations limit refreshes monthly on the day the SIM was originally activated. You can then use the allowance in the UK and any GoRoam destination to call and text the UK, and use the Internet, just like you would back home. Plus, in our GoRoam in Europe destinations you can also use your voice and text allowances to make calls and send texts to `local' numbers in GoRoam destinations. As a reminder, GoRoam can be used in the following destinations: GoRoam in Europe Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, The Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City. GoRoam Around the World Australia, Brazil, Chile, Colombia, Costa Rica, El Salvador, Guatemala, Hong Kong, Indonesia, Israel, Macau, New Zealand, Nicaragua, Panama, Peru, Puerto Rico, Singapore, Sri Lanka, Uruguay, US Virgin Islands, USA, Vietnam. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 9 Out of allowance charges when in a GoRoam destination If you use up all of your Add-on allowances when in a GoRoam destination or don't have an Add-on, you'll be charged for additional use at the `out of allowance' rates below: Call charges (per minute) Back to the UK Where are you calling or messaging? Back to GoRoam in Europe destinationsø Anywhere else in the World Cost to Receive Where are you calling, texting or getting online? GoRoam in Europe 3p GoRoam Around the World 3p SMS charges (per message) 3p 3.3p £1.40 £1.40 Free Free GoRoam in Europe 2p GoRoam Around the World 2p Internet data (per MB) 2p Up to 2p Free 2p Up to 2p Free GoRoam in Europe 1p N/A GoRoam Around the World 1p N/A ØThe selected European destinations are: Aland Islands, Austria, Azores, Balearic Islands, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Madeira, Malta, Martinique, Mayotte, The Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint Barthélemy, Saint Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Switzerland, Vatican City. Photo messages, video messages, video calls and calls to non-geographic numbers (e.g. starting +4484, +4487, +449, +44118) don't form part of your allowance; therefore the following charges will apply when in a GoRoam destination (regardless of which country you are calling or messaging): Cost to make call / send message Photo message (per message) 40p Video message (per message) 40p Video call (per minute) Up to £2.042 (to any number) Non-geographic calls (per minute) Up to £1.40 Prices quoted above include VAT, where applicable. Check Three.co.uk/go-roam for more information and the latest on which destinations are included. Received Free Free Up to £1.54 N/A Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 10 What other useful information is there for using GoRoam? Everything you may need to know about GoRoam can be found at Three.co.uk/go-roam but some key bits of information can be found below: · You can choose to use your top-up credit or an Add-on allowance at no extra cost in any of our GoRoam destinations both in Europe and Around the World. · If you've chosen to convert your top-up into a Pay As You Go Add-on, this comprises of a set of allowances, made up of a specified number of Units. There are some limits to note: · If you're roaming in a GoRoam Around the World destination, you can use a portion of these allowances each month. For example, if your Addon has a data allowance greater than 12 GB, you can use up to 12 GB of that allowance each month to get online. If you exceed your 12 GB monthly data allowance in a GoRoam Around the World destination, your data usage will be permitted in our GoRoam destinations until your next billing period. If you exceed any of these allowances for any two months within a rolling 12-month period we have the right to suspend international roaming on your account, meaning you will no longer be able to use your device or allowance abroad. Of course, we will let you know in advance if this is likely to happen. · If you're roaming in a GoRoam in Europe destination, and your Add-on has a data allowance greater than 15 GB, then our Fair Use Data Policy applies. This allows you to use up to 15 GB of your data allowance in our GoRoam in Europe destinations, at no extra cost. If you use 15 GB, and still have remaining data allowance available, you can continue to use your data, but this is subject to a surcharge of 0.46p/MB (0.38p/MB if you're in: Aland Islands, French Guiana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Mayotte, Norway, Réunion and Switzerland). There are no fair use policies in our GoRoam in Europe destinations for calls or texts from any available allowance. · To ensure all customers can benefit from GoRoam in Europe with roaming at no extra cost, we also reserve the right to apply a surcharge in case of abusive use. In order to help us to detect possible abuse of GoRoam in Europe, we may monitor your usage and presence. We'll look at the balance of your roaming and domestic (UK) activity over 4 months: if you spend the majority of your time abroad and consume more abroad than at home over the 4 months, we have the right to add a small surcharge to your usage. This surcharge will be capped at 3.37p/min, 1.05p/SMS and 0.46p/MB (except if you are roaming in the following countries in which case it will be 2.81p/min, 0.87p/SMS and 0.38p/MB: Aland Islands, French Guiana, Gibraltar, Guadeloupe, Iceland, Liechtenstein, Martinique, Mayotte, Norway, Réunion and Switzerland). We will cease to apply this surcharge as soon as our data usage and presence monitoring no longer indicates a risk of abuse or anomalous use of GoRoam in Europe roaming. Before this surcharge is applied, we'll send you an alert message two weeks in advance, giving you an opportunity to modify your roaming behaviour. In the absence of a change we may apply a surcharge for any further roaming use. Any surcharge will cease to be applied when our GoRoam in Europe monitoring indicates that the majority of your time or usage is spent in the UK. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 11 · GoRoam is intended for our UK customers who are UK residents or have stable links with the UK (e.g., full-time employment or full-time study in the UK), who are visiting one of the destinations for short periods, like holidays or business trips. It isn't designed for people who live abroad or stay for extended periods. If you roam exclusively in a GoRoam Around the World destination for any two complete months in a rolling 12-month period, we may suspend international roaming on your account, meaning you will no longer be able to use your phone or device abroad. Of course, we will let you know in advance if this is likely to happen. If you spend a full month abroad but some of that time is spent in a destination that isn't included in GoRoam, the restriction won't apply. · You can use your PAYG credit or allowance to create a personal hotspot in a GoRoam in Europe destination. However, this will not be possible in GoRoam Around the World destinations. ·Pay As You Go customers are required to activate their account by inserting their SIM the UK in order to enjoy. GoRoam is designed for Three customers to enjoy their allowances both at home and in our GoRoam destinations. As such, use of a SIM card exclusively to receive inbound calls in a specific GoRoam destination may result in suspension of that SIM card. Our systems are designed to identify this automatically. If you believe that your account may have incorrectly been suspended because of this, please call +44 7782 333 333. Please note: Three reserves the right to suspend this service if we reasonably believe that you are in contravention of our fair use requirements set out in our Terms and Conditions. We reserve the right to extend, withdraw or modify the terms, including this Price Guide, or GoRoam and/or the destinations or service included at any time. See Three.co.uk/go-roam/information for full details on how this service works and additional details that may be of interest. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 12 What about destinations not covered by GoRoam how much will it cost to use my phone there? These are our standard charges for using your phone abroad. Our international charges for calling or texting depend upon where you are and where the number of the person you are calling or texting is located. These tables don't include the charges for using data (Internet) abroad for these, please see page 14. To see the roaming rates you'll be charged when in a specific country, use the table on page 8 to identify the band that the country you're going to falls within, and if you are contacting someone in a different country (on an international number), check which band that destination falls into. Then check the tables below. Making and receiving calls when abroad (and not in a GoRoam destination) Back to the UK & within the same Band (per minute) Where are you calling? Anywhere else in the world (per minute) Where are you calling from? Band 0 Band 1 Band 2 Band 3 Band 4 10p £1.40 £2.00 £3.00 £3.00 £1.40 £1.40 £2.00 £3.00 £3.00 Sending and receiving texts while abroad (and not in a GoRoam destination) How much will it cost to receive a call in these Bands? (per minute) 0.9p 99p £1.25 £1.25 £1.25 Where are you texting from? Band 0 Band 1 Band 2 Band 3 Band 4 Cost to send (per message) to anywhere in the world 4p 35p 35p 35p (except if you're in Russia, Cuba or Tunisia, in which case it will cost 50p) 50p Cost to receive a text (per message) Free Note: The above tables do not include out of allowance roaming charges for GoRoam destinations please see page 9 for these. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 13 Internet and data usage abroad. When you roam onto other international networks where data roaming is available, the charges below will apply. However, if you're in a GoRoam destination, and have converted part of your top-up to an Add-on, you can use your allowance to call and text the UK and use your data without paying a penny more subject to our fair use policy. See page 7 for more information about GoRoam. The speed and availability of Internet access when abroad will depend on a number of factors, including which network you are roaming on and the services they have available for example, 4G networks may not be available, in which case you may only be able to enjoy 3G speeds. Other factors which may affect the speeds that you'll experience include your distance from the nearest mast, your location in a building, local geography and the type of device you're using. Certain services such as audio and/or video streaming may be slower as a result than in the UK. For the latest information on which countries you can roam in, and on which networks, visit Three.co.uk/roaming Band Data Band 1 Countries Monaco Cost per MB 10p Help from Three when you're abroad. n We'll text you information about call charges and roaming rates when you're abroad for each country worldwide. n We've also set up a worldwide data roaming limit of £43.98 to stop you spending too much. You'll need to contact Three Customer Services if you'd like this limit removed. n If you need to contact Three Customer Services while abroad call +44 7782 333 333 (this call will be charged at your standard roaming rates). To find out more about using your phone abroad and for the latest information on which countries you can roam in, and on which networks, visit Three.co.uk/roaming Data Band 2 Benin, Botswana, Cyprus (North), India, Ivory Coast, £3 Japan, Philippines, South Africa, Taiwan, Thailand, Turkey, Yemen Data Band 3 Rest of the World excluding GoRoam destinations £6 see page 7. Maritime Networks (Ships, Ferries, Cruise Liners), Airlines Data charges are for data sent and received and are calculated to the nearest kilobyte. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 14 Making international calls and texts from the UK. We've negotiated special low rates to call some countries, in addition to our standard rates, which we have listed on the next page. To use these low rates, all you need to do is add a three-digit prefix in front of the international landline or mobile number, and you can call from the UK to abroad from as little as 1p a minute. n We round up to the nearest minute and charge per minute, and the charges are taken off your normal Pay As You Go credit. n You can find out more at Three.co.uk/paygint Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 15 Our special low rates for international calls made from the UK. Getting these low rates is simple no need for an Add-on. Just add the three digit code of the country you want to call, from the list below, followed by 00, the country code and the number you want to dial. E.g. If you want to call a mobile in Ireland, dial 433 00 353 followed by the number you want to call. Country Afghanistan Afghanistan Canada Canada China China Hungary Hungary India India Ireland Ireland Jamaica Jamaica Japan Japan Nigeria Nigeria Philippines Philippines Poland Turkey Turkey Landline/Mobile Mobile Landline Mobile Landline Mobile Landline Mobile Landline Mobile Landline Mobile Landline Mobile Landline Mobile Landline Mobile Landline Mobile Landline Landline Mobile Landline Prefix 402 403 408 408 410 411 431 432 412 413 433 434 437 438 414 415 439 460 461 462 421 469 470 Pence per Min 18p 22p 1p 1p 3p 3p 11p 3p 3p 3p 14p 2p 19p 18p 10p 4p 9p 9p 13p 10p 2p 9p 4p Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 16 Calling & texting abroad from the UK. If you're using your device to call an international number from the UK, the cost will depend on which country you are calling. You won't be charged if you receive a call from an international number when in the UK. Voice calls made from the UK to an international number Where are you calling? Cost (per minute) Australia, Bangladesh, Bulgaria, Canada, China, Cyprus, France, Germany, India, Italy, Latvia, Lithuania, Netherlands, Pakistan, Poland, Portugal, Romania, South Africa, Spain, USA. Aland Islands, Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, French Guiana, Greece, Guadeloupe, Hungary, Ireland, Isle Of Man, Luxembourg, Malta, Martinique, Reunion, San Marino, Slovakia, Slovenia, Sweden, Vatican City State All other international destinations (including The Channel Islands) 3p £1.00 £1.50 Sending messages or making video calls from the UK to an international number If you're sending messages (or making video calls) from the UK to an international number, the cost is the same regardless of where you're messaging or calling: Charges from the UK to any country SMS Photo Message Video Message Video Call Cost to send (per message) or make a video call (per minute) 25.2p 40p 40p £1.532 Cost to receive Free Free Free Free Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 17 Special charges. Some calls and other services within the UK fall outside the main price of 3 pence per minute and aren't included in any Add-on allowances you may have. They're shown below. If you'd like to know about specific numbers and to check the specific price of any call, please go to Three.co.uk/specialcall Calls, data and fax to other Special Numbers. As part of UK Calling, from 1 July 2015, calls to numbers starting 0800 and 0808 are free and calls to numbers starting 084, 087, 09 and 118 are now split into two elements: an Access Charge (which we set, at 45p per minute and is charged by the minute) and a Service Charge (which is set by the company you're calling they'll tell you this). For example, if you call a number starting 084, 087, 09 or 118, and your call lasts for 1 minute and 30 seconds, you'll pay £0.90 for the Access Charge element of the call (i.e. for 2 minutes), plus the cost of the service charge. Number prefix 116000/116006/116111/116117/116123 Hotline for missing children, Helpline for Victims of Crime, Child Helpline, Non-emergency medical on-call service, Samaritans. 0800 and 0808 numbers Calls whilst you're in the UK to 333 (Three Customer Services), 444/555 Pay As You Go top-up/balance enquiry 999/112 NHS111 101 Single non-emergency 105 National power emergency 05 corporate numbers and IP Phones, 082 084 / 087 Price Free Free Free Free Free 15p (per call) Free 10.2p to 15.3p per minute Access Charge of 45p a minute (chargeable by the minute) plus a Service Charge (set by the company you're calling). The total cost of call is the Access Charge plus the Service Charge. Continued on next page. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 18 Number prefix Non-standard 07 numbers 0740659 / 074060 / 074061 / 074062 / 0740671 9 / 074176 / 074181 / 074185 / 074411 / 074414 / 074515 / 075200 / 075201 / 075203 / 075204 / 075205 / 075207 / 075208 / 075209 / 075370 / 075373 / 075375 / 075376 / 075377 / 075378 / 075379 / 075580 / 075581 / 075582 / 075590 / 075591 / 075592 / 075593 / 075594 / 075595 / 075596 / 075597 / 075598 / 075710 / 075718 / 075890 / 075891 / 075892 / 075893 / 075898 / 075899 / 077001 / 077442 / 077443 / 077444 / 077445 / 077446 / 077447 / 077448 / 077449 / 077552/ 077553 / 077554 / 077555 / 078220 / 078221 / 078223 / 078224 / 078225 / 078226 / 078227 / 078229 / 078644 / 078727 / 078730 / 078744 / 078745 / 078920 / 078922 / 078925 / 078930 / 078931 / 078933 / 078938 / 078939 / 079111 / 079112 / 079117 / 079118 / 079245 / 079246 / 079780 / 079781 / 079784 / 079785 / 079786 / 079788 / 079789 International 07 number prefixes for Isle of Man and Channel Islands (Jersey, Guernsey, Herm, Alderney, Sark): 074184 / 074520 / 074521 / 074522 / 074523 / 074524 / 075090 / 075091 / 075092 / 075093 / 075094 / 075095 / 075096 / 075097 / 07624 / 077003 / 077007 / 077008 / 07781 / 077977 / 077978 / 077979 / 078297 / 078298 / 078299 / 07839 / 078391 / 078392 / 078397 / 078398 / 079240 / 079241 / 079242 / 079243 / 079244/ 079247 / 079248 / 079370 / 079371 / 079372 / 079373 / 079374 / 079375 / 079376 / 079377 / 079378 / 079379 / 07781 0087 and 0088* (Satellite phones) 076 Pager Personal numbering (070) Band 1 Personal numbering (070) Band 2 Personal numbering (070) Band 3 Premium Rate (090, 091, 098) Bands A, B, C, D and E. Visit three.co.uk/nts to check the cost of a specific number Text relay calls to emergency services using 18000 or 18001 999 or 18001 112 or for non-emergency calls via 18001 101 Text relay call made via the shortcode 18001 to UK standard landlines (starting 01, 02, 03) and UK mobiles (starting 077, 078, 079) Text relay call to international numbers via the shortcode 18001 Corporate Numbers 055 Price 3p per minute 46p per minute Up to £7.66 £1.22 per call plus 85.8p per minute 30.6p per min £1.04p per min £1.22 per call plus 85.8p per min** Access Charge of 45p a minute (chargeable by the minute) plus a Service Charge (set by the company you're calling). The total cost of call is the Access Charge plus the Service Charge. Free These will come out of any Add-on voice allowance or be charged at 3p per minute. A 25% discount will be applied to the standard rates set out on pages 11 and 16. 10.2p per minute All prices include VAT. * Satellite calls e.g. Inmarsat. ** Both charges apply from the start of the call. Premium rate shortcode text messages sent while abroad are charged at the standard roaming SMS charge plus short code charges. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 19 Directory services. There are now lots of different directory enquiry services available, all of which have different phone numbers and different charges. The table here does not show the full list of directory services available (as this is changing frequently). Please check the specific call cost for other directory services at Three.co.uk/nts for current details. Number prefix Price National 118333 multi-search International 118313 multi-search Directory services for people with disabilities 195 multi-search 45p a minute Access Charge (charged by the minute) + £3.60 to connect + (after the first minute) per Service Charge of 10p per minute. 45p a minute Access Charge (charged by the minute) + £3.60 to connect + (after the first minute) per Service Charge of 10p per minute. Free to call 195 for Three's registered users. If the 195 operator then connects you to a number you've searched for, your call will be charged at the standard rate for your price plan or will come out of any available allowance you have. Free text message with the number(s) you've requested. Other services. Price Text delivery report Change of phone number 1.2p per request £10.21 SMS Short codes mobile text Short codes numbers are 5 or 6 digits long and usually begin with a 6, 7 or 8. These are often used to pay for new features in apps, to donate to charity, to enter competitions and to download games and ringtones. SMS Short codes are classed as a Premium Rate Service. The cost varies, depending on the promoter's terms and conditions, which should always be checked to find out the exact cost, as this will vary with the promoter and service. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 20 Limits on third party charges We've automatically applied limits to the amount you spend on third party digital content and premium rate calls (including directory enquiries) and messages (including SMS shortcode messages). The spend limits are £40 per single payment transaction and the cumulative sum of £240 for payment transactions made over the course of a calendar month. These limits are set by law and can't be changed. For more information, including confirmation of what types of transactions are affected, visit Three.co.uk/spendlimits. Charges for used, damaged or missing accessories. If you have bought a Pay As You Go handset and you return it to us under our returns policy, the following charges may apply: Make Accessory Type Description Missing/damaged accessory charge Apple Charger Apple Travel Charger 3 pin £23 Non-Apple Charger Mains Charger £10 All Hands-free Personal Handsfree £10 Apple USB Cable Apple USB Cable £15 Non-Apple USB Cable USB Cable £10 All Battery Battery £20 All Memory Card 1 GB Micro SD card £5 All Memory Card 2 GB Micro SD card £10 All Memory Card 4 GB Micro SD card £15 All Memory Card 8 GB Micro SD card £20 Please note. If you return your phone used or damaged under our returns policy, we will charge you a fee based on the particular make and model, this could be as high as £234. You can find out more here or go to Three.co.uk/Support/Device_Support/Returns If you require a replacement SIM, there is a charge of £5.11 for this, unless you order it via Three.co.uk/support/sim-support in which case it will be free. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 21 Your Rights Complaints Remember, if you're unhappy about any aspect of our services, you should contact Three Customer Services on 333 (free) from your Three phone or 0333 338 1001 from any other phone. We'll investigate any complaint in accordance with our customer complaints code, after which we'll contact you with the results. A copy of our customer complaints code can be viewed on our website at Three.co.uk/complaints or you can request a copy by contacting us on the numbers mentioned above. Price guide. Basic rates and top-ups. Add-ons. Using your phone abroad. Making international calls from the UK. Special charges. 22Adobe InDesign CC 14.0 (Macintosh) Adobe PDF Library 15.0