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Document (Terms of Sale, Alienware Core Gaming Mouse AW558 Quick Start Guide)
Mouse Features
The Alienware Advanced Gaming Mouse AW558 has the following features:
1. Left button
2. Right button
3. Middle/Scroll button
4. Wheel left tilt
5. Wheel right tilt
6. DPI left (To decrease DPI level)
7. DPI right (To increase DPI level)
8. Forward button
9. Backward button
NOTE: Adjustable DPI (Dots Per Inch)
The on-the-fly DPI button allows you to instantly change mouse tracking resolution during gameplay.
The mouse allows setting up to three tracking resolutions (Default: 800, 1600, and 3200 DPI).
Alienware Command Center software allows setting up to a maximum of 5000 DPI.
Pushing the left side of the DPI button reduces DPI, while pushing the right side increases DPI.
The LED color indicates the DPI stage:
Blue: Low resolution
Green: Middle resolution
Red: High resolution
Setting up your gaming mouse
System requirements
Microsoft Windows 10 and above
The setting steps
Remove the footpad protective sheet.
Insert the mouse USB plug into a USB port on your computer.
Power on your computer.
Alienware Command Center
Alienware Command Center provides a single interface to customize and enhance the gaming experience.
NOTE: For more information, see Alienware Command Center Online Help.
Installing AWCC through Windows Update
Connect your Alienware peripheral to your computer through the USB port. The AWCC application is downloaded and installed automatically. Installation may take up to 10 minutes.
Navigate to the program folder to ensure that the AWCC installation is complete.
Launch AWCC and perform the following steps to download additional software components: In the Settings window, click Windows Update, and then click Check for updates to check the Alienware driver update progress.
If the driver update is not responding, install AWCC from the Dell Support website.
Navigate to the folder where you saved the setup files.
Double-click the setup file and follow the on-screen instructions to install the application.
NOTE: You can customize mouse features and lighting effects by using Alienware Command Center.
Troubleshooting
Problems
Possible solutions
Mouse is not functioning
Unplug the mouse and plug it back into the USB port on your computer.
Plug the mouse to another USB port.
Restart the system.
Mouse lighting is off
Press any button to wake up the mouse from sleep mode.
Unplug the mouse and plug it back into the USB port on your computer.
Plug the mouse to another USB port.
Restart the system.
Mouse is not running based on the selected configuration in Alienware Command Center
Ensure the Alienware Command Center is installed on your computer.
Open the Alienware Command Center and ensure the selected configuration has been set up and saved.
How to connect a wired mouse to your computer
Look for the connector at the end of the USB mouse cable.
Look for a USB port on your computer.
Resolving cursor issues
Reseat the wired USB mouse cable into the USB port.
Make sure the optical opening at the bottom of the mouse is clean.
Make sure the surface you are using has enough of a pattern for the mouse to track movement (a mouse pad is best, as the mouse judges movement by reflections; a uniform surface is harder for the mouse to track).
Try the wired USB mouse in another USB port on the computer. A notice that drivers are being installed may appear; wait until a message indicates drivers were installed before using the mouse.
Try another wired USB mouse, when available. A notice that drivers are being installed may appear; wait until a message indicates drivers were installed before using the mouse.
Save any data, close any open program(s), and restart the computer. If you do not have another mouse or touchscreen, you may need to hold the power button down for at least 15 seconds to turn the computer off, which will result in losing any unsaved data.
Resolving Mouse Button Issues
Make sure there is nothing preventing the mouse buttons from moving. Most mouse buttons make a clicking noise when pressed down all the way.
Reseat the wired USB mouse cable into the USB port.
Try the wired USB mouse in another USB port on the computer. A notice that drivers are being installed may appear; wait until a message indicates drivers were installed before using the mouse.
Try another wired USB mouse, when available. A notice that drivers are being installed may appear; wait until a message indicates drivers were installed before using the mouse.
Save any data, close any open program(s), and restart the computer. If you do not have another mouse or touchscreen, you may need to hold the power button down for at least 15 seconds to turn the computer off, which will result in losing any unsaved data.
Troubleshooting a Slow Moving Cursor
Make sure the optical opening on the bottom of the mouse is clean.
Make sure the surface you are using has enough of a pattern for the mouse to track movement (a mouse pad is best, as the mouse judges movement by reflections; a uniform surface is harder for the mouse to track).
Change the mouse settings to adjust the pointer speed:
Click on the tab that matches the Operating System (OS) installed on your computer and perform the steps within that section to change the settings.
In the Search box, type main.cpl.
Touch or click main.cpl in the list of programs.
Touch or click the Pointer Options tab.
Move the slider under Select a Pointer Speed to adjust the cursor speed to the desired level.
