DELL Roles and Responsibilities for CustomerManaged APEX Data Storage Services User Guide
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Customer-managed roles and responsibilities
The Roles and Responsibilities for Customer-Managed APEX Data Storage Services guide supplements the information that is provided in the Service Offering Description for Customer-Managed APEX Data Storage Services guide which governs the Dell offering.
General services
The purpose of the listed services is to coordinate and perform the required activities and processes to deliver the services. The customer is responsible for managing the service in a customer-managed environment. The following tables indicate the operational personnel’s customer-managed roles and responsibilities:
Roles and responsibilities
The following information coordinates the activities that are required to deliver and maintain your APEX services.
The following tables indicate roles and responsibilities performed by the Customer’s and Dell’s management personnel. These tasks are typically performed on a weekly or monthly cadence unless otherwise noted for extraordinary circumstances.
The APEX Data Storage Services provide consumption of block and file storage as-a-service by customers. The model of operation is based on division of management responsibilities between Dell Technologies (service provider) and the customer (service consumer).
Table 4. Block storage service tasks and responsibilities
Table 5. File storage service tasks and responsibilities
Deployment services
Deployment services include initial deployment of the hardware and configuration of the hardware.
Documents / Resources
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DELL Roles and Responsibilities for CustomerManaged APEX Data Storage Services [pdf] User Guide Roles and Responsibilities for CustomerManaged APEX Data Storage Services, Roles and Responsibilities, CustomerManaged APEX Data Storage Services |
